Island Recreational Reviews
Currently service Nassau and Suffolk counties on Long Island, New York
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About Island Recreational
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Island Recreational offers a variety of pools, spas and quality supplies to suit your needs. With customer service being a top goal, we strive to provide our customers with care and maintenance advice through our White Glove Pool Service. We currently service Nassau and Suffolk counties on Long Island. We pride ourselves in the best selection at the best prices and are happy to answer any questions you have on your new products and supplies.
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Reviewed June 11, 2006
I purchased a pool January of 2006. Mind you it was paid in full the time of the order. They installed it on May 21,2006. I also purchased a fence and decking because I have an autistic son. When Travis and his crew installed the fence they installed it Approximately 6 inches from the pool. I asked him if the fencing was supposed to be that high from the pool and he said that was the way the fencing is installed. I had used my 4 year old nephew to test to see if he could get through the gap and he could easily fit in between the fence and the pool. The installer did not care how it was put up as long as he could get done and out on that Sunday afternoon.
I called on May 21, 27 30 ,31, and on June 1, 2, and 11th. As to this date June, 11, 2006 they promised to come and fix the problems with this pool and never showed up. The dates they gave me that they were suppossed to fix the problems were May 24, May 30, May 31, June 2, June 7, June 10th and now they promised to be here on Tuesday June 13, 2006.
Reviewed June 9, 2006
I purchased an above ground pool in August 2005 for delivery and instalation for the coming spring 2006 season. My contract reads an installed pool by or before May 1, 2006. It is now June 9, 2006 and all I have is a delivered pool that is taking up too much space in my garage, I cannot put my car in it, and no actual installation date. They keep slipping the install date and all I have is grief.
The pool comes with a 20 foot deck which is standing against my patio wall and now I can not even sit out on my patio becasue I have an obstructed view of my yard. They have told me they would send my a coupon for all the delays. We have never received such coupon to spend in their store. My husband and I are so sorry we even went to them to make our replacement pool purchase.Now we sit and are at their mercy. With no recourse. I even told them I would take this to my lawyer for breach of contract and they didn't even flinch! They are without conscience.
Reviewed June 8, 2006
I have a pool maintenance program with island recreational that has been ignored. My pool was to be opened on the 12th of May, they did not come to open it until the 17th of May. They were supposed to open the pool and add the chemicals needed. They asked me for the chemicals and had me remove the cover because of the weights on it. I had no problem removing the cover. I realized they did not put in chemicals or vacuum as said in contract. i called the company and they sent someone else on the 26th of may.
No one could use the pool on memorial weekend because of the chemicals. Still the pool was not vacuumed and now the skimmer basket was missing. i spoke with the manager of the maintenance program and he assured me that the basket would be replaced and the pool would be vacuumed. It is now June 8th and no one has been back to my home at all. my pool is cloudy and green.
Reviewed June 2, 2006
We took out a pool service plan with this company. They were supposed to open our pool prior to May 1st, perform weekly maintanance and close pool at end of season. The service men didnt arrive until May 25th, did not call to confirm appt. They left the cover in a pile near the pool (uncleaned), left chemical wrappers and jugs around pool area, did not install chlorinator as per contract. Filter was not working, heater was not on and pool was extremely green when we returned home that day. No return call from supervisor when requested.
Made an appt for a new opening date. At second opening date, the serviceman didnot bring the tools to install the chlorinator, he did not clean and fold cover but he did add chemicals and promised that he himself would return the next day to complete the opening of pool as per contact. (The following day was our scheduled weekly maintainance day). No one returned the next day. No return call from supervisor. The next day a service man arrived. Added chemicals to pool. Left wrappers and bottles around pool area, didnt install chlorinator nor did he clean and fold cover. Pool water is still green after 3 different insallations of chemicals.
Reviewed May 27, 2006
We purchased a pool from Island Recreational in January 2006 and had it installed at the end of March. It is now almost June and no one from either Island Rec or Champion Pool installers has been here to install the filter. Our pool is completely green and obviously cannot be used. After numerous calls to Island Rec and being kept on hold for sometimes 45 minutes. We were told they would take care of it and get back to us in the next few days. Those few days went and no one returned our calls. I put in a call to them again, was kept on hold for 32 minutes and was told, after all this, that they are not responsible for installing the filter, that we needed to contact Champion directly. I also complained to Island Rec that because the filter was not installed and we were told to fill the pool to get the wrinkles out of the lining we now have a pool that is completely green and Island Rec refused to come in with chemimcals and get it up and running becuase we did not purchase the Chemical package.
Reviewed May 6, 2006
Bought pool on 10/30/05, installed on 4/10. Installers came late and stayed intil 9PM, put 6 of water in pool. 4/11 AM, pool was empty. I called twice a day on 4/11 and 4/12 to have someone fix pool. Inspector came at 5:50AM on 4/13, told me the bottom circ was cracked and had to be replaced. Called on 4/14 , they had no record of inspection. After they found it, I was told Tri County Pools would complete installation. Island REc did not give them correct parts, so they had to come back twice more. Finally on 4/28 I had a pool that held water. I was told the filter would be hooked up on 5/5. When Island Rec called on 5/4 to give ma a time, I was told it was for oreitnatin. They had no record of filter hooked. I contacted Tri COunty to see if they could hook up filter. tHey told me that they porbably would no be paid by Island Rec, so I did not pursue. I now am scheudled for filter hook up on 5/11, one month after initial installatin. No schedule for orientation.
Reviewed Dec. 30, 2005
We purchased a custom made pool cover for our inground pool. Their installer came to our home to sketch & measure the pool. Cover was to have custom pocket to accomodate slide (we paid extra for this). Day of installation, installer realized cover was manufactured incorrectly to accomodate a water fall. Instead of returning cover to manufacturer for correction, the installers decided to try installing cover anyway.
Installers drilled anchors (appr 20 or more) in our cement without following manufacturers pattern. In order to make up for the mistaken area the pool cover had to be altered. It doesnt lay well on the pool--the seams are pulling and will mostly likely bust open in the future from the pressure. In order to correct situation a new pool cover must be manufactured and reinstalled with new anchors in correct locations. My $10,000 cement job is completely ruined and pool cover is NOT what we ordered and paid for.
Reviewed Aug. 31, 2005
At the close of summer 2004 we purchased a weekly service contract from island recreational. This contract cost about $500 and they were supposed to close the pool, open the pool and do weekly maintenence on the pool throughout the summer of 2005. They closed the pool in the fall of 2004 and put a winter cover on it. While closing the pool they removed much of the water before putting the cover on the pool. In the spring they returned to open the pool. They took the cover off, looked in the pool and claimed that there was not enough water in the pool to add any chemicals. They told us they would return in a week.
When scheduling the opening of the pool no one informed us that we would need to add water to the pool and the contract clearly states that there job is to remove the winter cover and add necessary chemicals. Obviously they knew the pool would need water since they were the ones who removed it. Well that was just the beginning. Their serviceman Paul comes weekly, stays about 10 minutes throws a few splashes of chemicals and leaves. My pool is clear for approximately 2 days before the algae grows out of control again.
On several occasions we have taken water samples to island recreational to be tested on the days that the pool serviceman has been to our home and have been told that we need at least $100 worth of chemicals. This has happened at least five times this summer. I have called and complained to Teddy Beckman regarding the servicemans lack of work ethic. I have gotten nothing but excuses. When my pool was so green after a week of not using it Mr. Beckman asked how long my filter runs. I informed him that it runs for 8 hours every night, he claimed the pool was green because we did not run it for 10 hours every night. When I informed him that no one had used the pool for an entire week yet it was as green as the forest Mr. Beckman claimed that the reason the pool was green was BECAUSE NO ONE HAD USED IT, and the lack of use had allowed the algae to stick to the pool walls.
Reviewed Aug. 27, 2005
They keep advertising Econo shock on sale at $1 a lb. This is a great deal, but when you arrive at their store they don't have any in stock. The salesperson tries to sell you a BETTER shock (GreenOut) which costs about $5 per lb. They tell you to return in a couple of days or the next week. I return later in the week for the same result. I recently received another circular from them advertising EconoShock for $1 a lb. I went to the massapequa store immediately, but this time i was told they were out for the season. The ad that runs through Sept 2 was printed in error, I was told by the manager. Of course, I again was told to purchase the more expensive Green Out shock.
I have previously purchased this BETTER Green Out shock, to find out it's not much better than the bargain brand. This guys are thieves who use Bait n Switch to get us into their stores.... By the way, it's almost impossible to try to contact them by phone to complain or inquire in availability of their products. I was contacted through email to complain about the sales clerk tearing the shipping label off my circular, so I wouldn't return for the same sale. They said it was standard practice.
Reviewed Aug. 20, 2005
I purchased a pool with a deck on 4/17/05 and I was never told that they were from 2 different mfrs. My pool was installed incorrectly the side walls under the deck have buckled I had to empty the pool 2 times to date they still haven't repaired it properly the deck bends when my 4 year old who weighs 38 pounds stands on it. The pool filter leaks and the under ground filter pipe leaks. For the pass 2-1/2 months I have been on the phone with their customer service and they keep sending they same people to fix a problem that they created by not installing the pool properly and putting another companies deck with this pool which I spoke with the Manufacturer of the deck and they informed me that this deck should not have been installed on my pool.
I had another company that installs pools come to my house to inspect it and they feel the pool should be taken down and replaced or I should be refunded my money I sent 2 Certified letters to Mr.Jonathan Bonelli the owner of Island recreational and never got a response.
Reviewed Aug. 3, 2005
I purchased a Speck E90-1(This was actually my second one) pool pump from Island recreational in Massapequa NY(all Island reqs sell this pump). I was told that It was a 1.5 HP pump, but according to the manufacturers web site, it is a 3/4 HP pump. I went to Island rec and asked about the discrepancy and they told me that the E90-1 is sold to them as a 1.5 HP motor. I'm pretty sure if I've twice paid more for a pump that was a lot less powerful and expensive than they claim.
Reviewed May 8, 2003
maintaining the pool as per instructions, on 7/7, the water turned
green. When i went back to the store, I was told to purchase additional
chemicals and restart the pool. After getting the pool clean on 7/10 a
pool expert told me the water returning to the pool from the filter is
minimal. He informed me the water should be returned at a high pressure
rate.
Since I
have done everything I was told to do, the pool expert informed me that
he thinks the problem is the filter. I tried calling the store's help
line.they told me to bring in the filter. I said that there is no way I
could bring it in to their repair shop which is located in Massapequa,
which is quite a distance. In addition, the water would ruin my
car.
I
offered to pay for a repairman to come out to my house. They refused. I
asked for a filer replacement according to warranty, they also refused.
Right now I have an unusable pool.
I am
out over $5,000 in purchasing the pool and related chemical equipment.
We received the following response from the company:
Per the manufacturer's instructions, you can use any size filter on any size pool. If the pool is very large, as it appears Michael's pool is, then a bigger filter will have to work less to get the job done. Green water does not necessarily mean that the filter is not working. Green water is caused by many different things (rain, low ph, low chlorine levels ect)
If all suggestions were made to the customer, based on our training and experience, and it did not work, then the only other option is for him to bring the filter into our service center to be looked at. We do not offer an in-home serviceman to come there and fix it, even if he did offer to pay for it. At our service center we have technicians who can fix the filter and have the equipment there to do that.
Island Recreational Company Information
- Company Name:
- Island Recreational
- Year Founded:
- 1976
- State/Province:
- NY
- Country:
- United States
- Website:
- islandrecreational.com