Island Recreational Reviews

I purchased a pool in February and paid in full. They were supposed to install it in April and due to the pandemic they pushed me back to June 1. They told me June 29 and they called back and they told me June 15. I have contacted the installation department several times for the last two months. Never received the phone call back. I’ve left emails and been to the store multiple times. No one can seem to help. I know times are tough right now but at least reach out to your customers and respond to their voicemails or emails. It’s so disappointing considering I praised your store and service. I let the store know that I had an autistic child living with me and much needed the pool. The store Told my husband and I that someone would get back to us right away and that was last month. I went to the store again and they said the same thing but they keep advertising about pools to the public but no one’s here to help you.

Purchased a pool 4/30/20, told survey would be 5/22, delivery 6/5, installation 6/9. Of course no survey on 5/22, not even a phone call. After 2 days of calling, finally reached someone who said survey would be done 6/5 with delivery. 6/5 came and went with no delivery. Another 7 hours calling and multiple emails, finally got an email from Chris saying delivery was changed to 6/6 and he would get back to us with approximate delivery time. It is now noon on 6/6 and still no call or email with delivery time. No response to my emails. I think I made a BIG mistake choosing this company to purchase a pool. Maybe I need 7 on your side!

Ordered pool on 2/8/20. Was suppose to be delivered in May and then was told on the phone and in a voicemail it would be delivered on 6/2 and installed 6/5. I have tried contacting them several times but get no reply. Went to the Massapequa store and was told “not my problem”. I would never ever do business with them again. We are an essential worker family and I thought ordering a pool that early even before Clovid 19 occurred they would do as they said and deliver the pool.

Purchased a dark pool liner late February 2020, first payment, second payment 30 days later. Was told liner was in stock by sales manager. Store website showing liner available. (Not true). Went to pickup at ware house, with receipt full payment in hand. A lighter but thicker was offered. (Not taken). Back ordered original dark liner. 30 days later no liner. Wanted a complete refund, was told 10-14 business days check will be mailed. (only excuses). After the 16 business days (no check), was told check will be in store in two days. 2 days later received a phone call saying check will be in store between 6:00 - 8:00 PM. Arrived at store 6:10-15 PM (No check). Said check was en route. Waited another hour. From start to finish, 92 days later and still no replacement liner. To rate this matter (NO STARS) will gladly go to the mom & pop pool shops in the area!!!!

My wife and I recently purchased a pool and paid in full. Scott, who was the sales rep that assisted us last Thursday with everything and said we would get a receipt emailed to us and the company that is going to survey the area would call in 48 hours to set up an appointment. That was nothing but lies. My wife and I have left numerous messages on the phone line no one now answers, I messaged them on Facebook and Instagram and still have not received a reply. It is so sad that in times like the ones we are in, there are still companies out there trying to take advantage of their customers. I hope they read this because soon enough the charges will be disputed and the BBB will be notified, and my business will taken elsewhere. Please steer clear of Island Recreational, it has been nothing short of a massive headache dealing with this company.

I purchased a pool package over the phone and was told I would receive an email confirmation with an itemized receipt within 24 hrs and someone would contact me to schedule a survey of my yard. It’s been over 2 weeks and I have heard nothing! I call several times a day and leave msgs, tried to chat on the website which just sends you in circles. They debited the money right away but I have no way of knowing if I am actually getting this pool or if it’s a scam. If I don’t hear back this week I am reporting them.

Thanks to the manager at the Deer Park store who said he would have them come back and correct the problem w/ skimmer leaking and missing screws. The skimmer was defective and that's why leaking so bad. They replaced with new one. If only they would have answered my calls for the 3 days I tried reaching them with no callbacks. Pool is good. Now pleased.

We purchased a pool and paid in full before the closures from the pandemic began. They delivered the pool a week before what was our installation date and we had the sand we needed delivered. The date came and went with no one showing up or calling. When we finally reached them they told us they were not allowed to do construction at the time, so we were stuck with parts of a pool and sand. Now we are trying to confirm the new date which is supposed to be next week and cannot get a hold of anyone.

We bought a liner replacement for our above ground pool on 12/19/19. On my receipt it says that my pool is 52 inches high, which it is. They sent someone to measure the pool to double check, that man said the pool was 48 inches. A few days later a man and women knocked on my door and said that they had to verify the size of the pool. I went with them and told them that the pool was 52 inches high; they said no, 48 inches. I have the original receipt from when I bought the pool and it says that I bought a 16 by 24 by 52 inch pool.

Updated on 05/23/2020: I ordered and paid in FULL for a pool 12x 18 With installation included. This was March 17. Now I am being told they don’t have the heater or ladder. I have to DRIVE to their YAPHANK location to PICK UP the pool if I still want it installed on May 28. No one answers any phones, emails or chat. I am a single parent and they have mislead me and others. They are still selling pool, heaters and ladders and lying to the customers about the delivery dates and stocks just to get you to give them your money and after you do they tell you the nonsense that's all your items are out of stock.

I have purchased an above ground pool in Feb 2020 and paid in full.. Due to the pandemic the date of installation was delayed and postponed to June23. I received a call on 4/22 that they wanted to deliver the pool and leave it in yard till June. I tried calling and left multiple messages to speak to someone and left multiple emails regarding the situation and have had no success. I have no response and I am concerned about all the money paid or may have lost...

I reserved their Big 18' pool package ($799) on 4/9/20 via their website. It said it would be held for 48 hours. I received a call from a salesman named Bill. We discussed the package and I asked if I could callback to order after I measured my yard. He said yes as long it was before 6PM when they close and I would have to make the purchase. He also explained that I would be calling into their system and should leave a message mentioning his name. I called back at 4:20PM and left a message. I then called back at 5:20PM and left a second message. Overnight the promotion changed to $999.

On Sunday I spoke to IR about a pool installation. I asked to call me back on Monday. No call in Monday but between Tuesday and Wednesday they called me 14 times, no message, just harassing calls. When I could answer the call on Wednesday afternoon, Gwen said she didn’t call and blah blah blah. IR really has earned its horrible reputation.

The salesman Anthony was very helpful- he assured us the heater was in stock and we could have it delivered by Thursday 8/15/19. This was okay- we wanted the pool ready for an 8/24/19 event. While checking out we tried to verify the delivery date- another salesman- unnamed- said it would probably be a "week and a half". When I protested that the other salesman said it would be Thursday this week- he said no all deliveries are on Friday. Anthony told us all deliveries were on Tuesdays & Thursdays. The unnamed salesman said they just give "estimated delivery dates, that the warehouse would call me with a delivery date.

6/25/19 5pm. It took me 23 minutes of calling and getting disconnected to actually get connected. Told the girl I needed to purchase a power supply for my robotic pool vac. After trying to find it with the manufacture with no success and now the fun begins. Apparently you can’t just call the repair center. You have to go through the call center. So I tell the girl I was told in a store to contact the repair department to see if they had any or knew which one would be compatible with my older model vacuum. She got back on the phone and told me they don’t sell them, so as I’m trying to explain to her OK then I need to know if there are any compatible since I purchased them in her store (she so nicely pointed out that she didn’t sell them to me) she starts arguing with me about not listening to her. They don’t sell them.

I purchased a pool ladder at the end of the season (thinking I was getting a good deal). The box was nicely sealed and had packing straps on it so I had no reason to look at it. To my surprise when I opened it this season the ladder was clearly used (had dirt and algae on it), I went to return it to Deer Park where I purchased it and all they could say was, "It was not returned within the 90 day return policy". I was not looking for my money back, only another ladder. Clearly it must be their policy to sell used items because of the great job they did at making the box look brand new.

I don't even want to give them one star. Purchased the higher end pool liner with the lifetime warranty from Island Recreational, installation day came I had to work so the wife stayed home to meet the installers (White Glove Pool Installations Inc.). Drained the pool and left behind about half an inch of water and half a bag of leaves in the pool bottom which the installer hit me for an extra $300 to remove. The manual they give you at the store has it @ $150 max. Then he said I had an issue with the return which had corrosion and had to be repaired, another $50 and it's still leaking.

My experience with this company was terrible. I had bought my pool (Above ground pool) in cash, had them install it and had one problem after another. 1st one gave me the wrong liner then told me they would credit me back $200. Never received the money. 2nd thing the first time they put the liner on they messed it all up and had to come back fix it which meant I had to drain the pool and start over again. 3rd thing is on the 2nd time coming back to fix the liner they punched a hole into the frame of the pool which now I have a piece of sharp metal pushing toward my liner. Told them about it and they now tell me I need to call the manufacturer to see what they will do about after them telling me to send them pictures of the damage. So at this point I now have to take them to court. Great experience. I give them a big fat 0 on doing anything correctly. Never got the energy star 2-speed rebate from PSEG for $150 either.

My mother swears by this company. Only place she will go. Says the people there are great and nice to her and they always help her... always have what she needs. Never overbearing or pushy. I think she has a little crush honestly... lol. Thank you for keeping mama happy.

Such courteous service and always willing to answer any questions you may have. I'll definitely book future trip through them and refer all of my friends and family. They'd have an amazing well planned out trip and chances to win wonderful giveaway prizes and trips for their family. Hope to take my next trip soon.

Quality items at a great price! I love purchasing summer fun items. Looking to buy an above ground pool soon, I know where to shop now, Island Recreational. They also carry some very unique inflatable items for lounging, some I had never seen other than at a Island Recreational store.

We spent over $6,000 on an above ground pool from Island Recreational in June 2017. The pool came in, the surveyor came in, painted the pool on my grass where we spoke about where it should go, no issues found. Should have known cause he did not know any of the codes for Town of Oyster Bay on pool and fence lines, that I was going to have issues. Pool installer came in and that cost me another $650.00 not counting the two yards of Sand and bricks that I had to get to my house prior to installing them. Installed the pool, Had my electrician come to install power. He informed me that they would not be able to sign off on the electrical inspection due to power wires too close to the edge of pool, had PSE&G survey the wires and was told that the pool was too close to wires and would have to be moved.

Prices are cheaper than other big chain stores. People are very pleasant and there are many locations making it easy to find one in your area. Next time I need chlorine or phosphate free, I will definitely go there rather than a competitor.

I really enjoyed working with Island Recreational. I had some questions about an item I had ordered and was able to reach and speak with someone right away. They were very kind and more than helpful regarding my product and shipping. Having good customer service alone can make a company great.

Our family stopped in on our way home from CT and they had a wide selection of pool items and prices were great! Customer service rep we had was great and he was nice and helpful! I definitely recommend stopping in!

Island Recreational is your to go to place. We had wonderful experience with their customer service. They were very friendly and answered any questions we had. My mother bought the Bestway Set Pool and the whole family and kids has enjoyed it. I would recommend them to everyone. I give them 2 thumbs up!!

Your service is amazing and always so friendly and seem to have what I need. The prices are just a bit steep but the stuff is quality so it's worth paying a little more money. I will be shopping there more in the future. We need stores like this around my area.

Island Recreational has the best customer service. We go for our our pool and swimming supplies. I love how friendly they are. They also have amazing deals. I am highly satisfied! We will definitely shop here more! My kids love all of their amazing inflatable products!

They are amazing and so very kind to be doing all these giveaways like they do!❤️ I just love following them to see what's next and how they will change someone's life just by picking them. I will continue to follow everyday. Congrats to all the winners so far???

Absolutely best service and prices. Recommend to everyone! I hope everyone takes advantage of their wonderful deals. The employees are so helpful and nice. My friends went there too and absolutely loved the store. It is clean and uncluttered.

I have not had the cash to purchase from Island Recreational yet, but I do consider how generous they are as to such kindness of their hearts and company to have a chance at winning such an Amazing gift from IslandRecrealtional.com. Thanks so much.

Great store and great products! They are great to work with and have everything you need. So many cool floats and accessories for your in ground or above ground pool! Very helpful in sharing information and answering questions. My go to pool store!

I recently purchased an above ground pool system from all the way in Ohio, as a Birthday gift, for my twin nephews that live in Long Island, NY! The customer service team was excellent and helped me pick out the perfect pool for them and then had their installation team take care of the rest! They came and leveled the ground, installed the pool and all the equipment, and they even gave them a free solar cover! They kept in contact with me the entire time and made me feel very confident in my purchase decision! I would highly recommend them to anyone that's looking to buy a pool, whether it's above ground or in ground!

This pool is amazing, great service. Went a few times. But the kids all had fun while we were there, would recommend coming back more. Next time I'll bring more friends and family to all have some fun. And we can stay a few days in a hotel or something.

I just want to say thanks to the Sat AM staff members. Everyone was very helpful and patient as I browsed through the aisles gathering my end of season pool closing supplies. Thanks for the great tips and pointers. See you guys next summer. I know next year's pool opening will be a successful one!!! Thanks.

This business is amazing! I love their products! They absolutely have such great customer service! I would seriously most definitely recommend this business to all my family and friends! COME SHOP AND YOU WON'T BE DISAPPOINTED!! After you shop you should totally leave a review and recommend your family and friends to the awesome business!

This is a great offer. It give everyone a chance to win a prize and have fun for the summer time. Plus it also give people a chance who want a pool but don't have the type of money like that to get one build in.

I will recommend this company and their prices to all of my family and friends. Their staff is very friendly and knowledgeable about their products. Will keep my business here due to all factors listed and then some. Btwn prices and staff this is where it's at.

This I should an amazing place! They have anything and everything you can imagine or need! They have great can't beat prices with amazing customer service! Recommend to everyone! If you are unsure of what you want or need then don't hesitate to come here! They have the nicest people with amazing patience! Thank you so much!

I have family in NY and visit the store every time I go. Their prices are amazing. The customer service is awesome. When they have a sale it's such a bargain. I try to make room in the van so I can purchase it even if I already have some items. I have never had a bad experience only great ones.

Island Recreational is the best place for all your pool needs. Ranging from hot tubs to pool and wide selection of floats. You'll find all you need with professional and friendly customer service. Here you're not treated as just another customer you're treated as family.

Island Recreational is great! I always find what I'm looking for, staff is very helpful and friendly and the store is always clean. They have great prices and a huge selection. I would definitely recommend this store to all of my friends and family.

Looks to solve customer concerns and provide quality. They carry a large selection of items and if one store doesn't have it they will find another store that does. My only issue was with how long took to purchase and leave the store with the item as that process took a long time.

Always able to get an answer & find supplies. Very accommodating. They have hoses, fittings, liners, filters, chemicals, hardware & knowledgeable staff & sales people to answer & solve even your most ridiculous pool questions. Also pool installations. Come down to Island Rec & relax for the summer.

Love the Franklin Square store. The staff is Always helpful and shelves always stocked. Great deals and sales. Good quality items!! Definitely would recommend to friends who have pools and also to friends who don't but may be interested in getting a pool!!

Outstanding doesn't even begin to describe how I feel about this store. They've never let me down when it comes to having great merchandise at a great price. I would definitely recommend Island Recreational to anyone and everyone in any state.

Island Recreational had all my swimming pool needs and more. So much to choose from for your swimming pool and swimming pool area... They have very inventive and fun products and their products are made very well. I would go back every summer.

Their pools are amazing. They have an excellent quality in their products. They're a lot cheaper than places I've checked out, customer service is amazing not to mention the Giveaways Awesome. I would recommend my friends and family to shop at Island Recreational.

I would like to say I received my Tiger Shark Slide in time. Perfect slide for my grandson. Got to talk to all of the people that work there and I would say excellent customer service. I would recommend them to my friends and family. Thank you.

Great customer service. They are very knowledgeable with answering your questions and are very prompt. Fast check out service and many products in stock. Will come back again and bring family and friends.

They have your every pool need and more. My kid and myself go and get things we need. Their prices are very reasonable. I would recommend Island Recreational to everyone that has a pool. Their sales are great as well. I can't wait until next season.

Island Recreational has a Great selection for all your pool needs. They have a very Friendly staff and great prices from pools to floats etc. We would definitely recommend this store if you are looking to buy a pool or pool accessories for it!

The company actually treats its customers as if they value them, something very rare in this day and age. That makes a huge difference for me on where to purchase from, without good customer service you can get stuck with a nightmare story on even the simplest fix. I trust that Island Recreational will be there for me if or when I ever need to contact them.

Went in for help with pool supplies, came out with exactly what was needed (and of course some toys). Very helpful and knowledgeable. They explained how to treat the problem and how NOT to treat it (which is by far just as important). Prices were fair and the young gentleman that helped us did not seem to just rush us off but took time to make sure we had exactly what we needed.

Island Recreational has always provided with what I need for my pools at an exceptional value!! It is my GO TO STORE for pool supplies!! My only wish is that they would open a store on the east end where there are more pools, a way of life out here!!

I visited the Medford Location and was very pleased. They have everything you need for Summer Fun! I was surprised at all the products they carry. Everything from floats to pools. I highly recommend them if you want a Summer full of fun. The CS is very professional.

Great deal on above ground pool and professional and courteous installation. Employees are very knowledgeable on all products they sell. They took their time to explain all aspects of the equipment and installation procedure. Would do business with again anytime.

Great company, lots of customer service, lots of prizes. Has great items, lots of variety available. Very helpful website. Always answers questions in a timely fashion. Never a bad comment. Lots of followers. Great sales available. Very responsive. Love this company.

I was impressed by the customer service that I received while I was trying to figure out what all I needed for the pool that I had chosen. I was able to get exactly what I needed with their help. I would recommend Island Recreational to anyone. A+++

Sales people are always helpful. They have great prices for pool supplies if you join their club, which is free, and use the coupon codes. The sales people are cheerful and help you find what you need. They will test your pool water for free and recommend the appropriate treatments, if necessary.

Very knowledgeable and helpful staff. Directed me to exactly what I needed. Everyone was helpful and attentive to my needs and understood my issues. Staff also helped me choose an assortment of floats for my grandson and made sure they were age appropriate.

Had a good experience recently speaking with a customer service representative. He was very polite and answered all of my questions. I have been in the Medford store and have always found better prices than the other local pool supply store.

Love the sales that Island Rec advertises. Products are always in stock. I also appreciate them storing many of the chemicals outside of the showroom which is more healthy. For any warranty related issue they honored the warranty with no problems.

First and foremost, this companies customer service is fast and reliable. They get back to you immediately via email, phone or social media and ensure your happy with your purchase. Their products are fabulous as well. I am a happy customer.

This place always has what I need and so much more. They have prices that cannot be beat and a Staff that treats you like family. This is my go to store for all my pool and Water sports needs. I am always like a kid in the candy store when I shop here. The Kids love it too.

I have always loved going here. When friends ask where to get pool supplies, I direct them here. I have never had any issues! They have great prices and great staff at all locations. The website helps a ton too!

Pool filter purchased last year broke and they replaced part under warranty. No questions asked and no attitude! Service people were all very nice and extremely helpful. A great place to get all your pool needs. I was in and out with replacement part in less than 10 minutes.

I'm an experienced pool owner and we bought pumps and pool chemicals from Island Recreational Pools over the years. It was convenient to go with them. Purchasing is fairly easy although sometimes, particularly in the off-season, the store doesn't have much stock in it, but I managed to find almost everything I've looked for there. The sales and installation teams are good. For years, we had Island Recreational Pools open and close our pools, but they don't do that anymore. Overall, they are easy to work with and they have very pleasant people.

Island Recreational Pools' prices are more competitive than the other ones so we went with them. We got mostly pool chemicals from them. Their purchasing process was straightforward. We just go to a store and get the stuff but sometimes Saturdays during summer are crowded. Overall, it was a good experience. It's well-worth it to go there because the staff is knowledgeable, courteous and they don’t waste your time.

I wish zero stars was an option. I purchased a Bestway Steel Frame pool from the Hicksville store in April and my experience with Island Recreational has been nothing but a frustrating disaster! There is not enough space to list everything! My first problem was the fact that the sales people in store had little knowledge of the product. I had to see from an advertisement in Newsday that the pool came in a size other than the one we were told and purchased. I was to be called when the pool was in and that never happened. I had to go to the store to find out my pool was there and ready for pickup. I was provided incorrect information both from the store and your customer service number. The store is completely unorganized. The sales people don't know whether they are coming or going and the managers are extremely lacking.

I've owned a pool for 30 years and I occasionally go to Island Recreational Pools to buy chlorine. I am not very happy with their procedures. Their advertising is poor and misleading. For example, there's a big advertisement on chlorine, X number of dollars for 24 pounds. When you go in there, it's not the normal chlorine that most people use. They're very small tablets. If I want the one I consider as normal, there's more money. They should put "This is for the small tablets" in their ad. Also, their computer system is not accurate and they're losing money because of that. I ordered something in the winter to pick them up in the spring and pay for them. I told them I want the big ones and when I went in the spring, the man came out with six buckets of big and small tablets. The whole system is screwed up. I would only use Island Recreational occasionally for special needs when the price is very, very reasonable.

I am an experienced pool owner and Island Recreational Pools's location is convenient. It's easy to purchase chemicals and inflatables from them and my interactions with the sales and installation teams were excellent. Overall, my experience has been very good.

I bought my 12 X 24 semi inground pool from the Deer Park location. The staff was great. Haley, John and Vera were awesome! Smithworks Inc. were terrific also. Mike and Joe did a great job with the installation. It came out perfect! Perfectly level, perfectly level!

I've been using Island Recreational for over 10 years. I go with them because of a product they have called Green Out, which is a shock for the pool to get the algae out. I also get all my pool supplies from them. Their reps are very helpful and knowledgeable. If I ask a question, it always gets answered and every time I walk in there, there's always someone to help out. It's been a very pleasant and awesome experience.

I had a pool installed by Island Recreational Pools and have had it for 36 years. I buy everything from them. I've bought a pump, a filter, blow-ups and chemicals like chlorine. Their prices are usually very good. Buying from them is easy but if it’s crowded, it’s a little harder. If it’s not, there’s usually somebody there. Most of them are courteous and I've had a good experience with them.

Greg was not helpful when he picked out the pool liner we had bought. He gave us the wrong one and we had to go back to the store to pick up the correct pool liner. The people also told us on the phone that WE bought the incorrect liner. Meanwhile, we are not the ones taking the box off the shelf in the warehouse. That's all I have to say. Not to mention, I never have a pleasant time when I go to this place.

I've been going to Island Recreational for years. We recently purchased a hose. The people there were good, very nice and friendly. Whatever I need, we go to Island Recreational. We buy it and we're happy with it. Moreover, when they first did the pool, we had no problem. Another time they came to put the new liner and we had no problem with that either. I always recommend Island Recreational.

I had to cancel my new pool liner order today (6/6/2017) because the installer never contacted me. I had to go back to the store 3 times to no avail. I'm a VIP customer for many years and have bought 2 pools and a new liner from Island Recreational in the past. Very disappointed!!!

Island Recreational is local in our area so I tried them out. I'm brand new to pools and I got a brand new pool. I bought a pole to clean the pool and a solar cover which was nice. Then I placed an order for the reel that goes with the solar cover but now I have to wait for over a month for it. I paid for it already and I've been very patient. They keep telling me that it's delayed and it's going to be in. I want my pool reels because trying to fold up a solar cover is very difficult and so I would love to hear them say, "Hey, your reel is in. Come pick it out." I didn't know it's such an odd product.

There's an Island Recreational store in my town and I've been going to them for 25 plus years. It's close to home and convenient. They have very nice and genuine employees including the managers. I buy chemicals through them for my pool and spa. They have everything I need most of the time and I had a very easy experience.

My parents always went to Island Recreational. They're a local company and I use them for supplies. They have what I need for my pool. I'd get the shock, clarifier, algaecide, and the tablets from them. Sometimes I would get tubes, filters, and pumps as well. Their sales team would always ask if I need help and if I had found everything okay. They're always on the floor asking if I need anything from the back. Keep up the good work.

My mom used to always go to Island Recreational when I was younger. I've had a pool when I was with my parents, but as a homeowner, I don't own a pool right now. We had one but just had it taken down. My husband and I won a contest so I went to pick up my prize recently in two separate days. Everything was great when I was there. Their people were really nice and friendly. They got my stuff and I was in and out.

I've been Island Recreational's customer since the 90s. Their store is located near the house where we live. It is clean, the people are nice and friendly and they know where the stuff is. The one we go to is in Massapequa. They had an old terminal from the 80s that was outdated and it always went down. They never upgraded. When you call in, they can't say something is in store, which is frustrating. Sometimes we need a couple of things and there's always some issue when we go down there. They don’t always have what you need in stock, so you have to come back. It's never a smooth transaction. But you go there because they do have the products and they do have the best prices.

I have always used Island Recreational for the last 20 years. I have an above ground pool my purchasing experience has been easy.

Island Recreational is convenient. I like the place. Good pricing. I always buy the kids floaties and I bought a new pump and a salt water system. Salespeople are good and courteous. I have no issues. Everything’s good and people are nice.

Just wanted to say I shop at the Medford store all the time and even in the winter they have even lower prices! I always save money here and it's always worth the trip! I always get a great product for a very reasonable price.

The store in Medford always has whatever I need no matter how small. I needed a new cover pump because my old one (5 years old) finally broke. It still worked, but the hose connector broke off. The manager of the store showed me a new pump but said since I bought the pump here they actually sold just the fitting! Saved me some money! Love being showed all options that are available to me. I always go here and always get what I need.

Upon entering your establishment, I was greeted by Melissa, your sales representative. She was ready to assist me with the merchandise I was looking for. She advised me they were out of stock. She then went to make a phone call to see if another store had the items. They too were out of stocks. She then contacted the Manager and advised him of my dilemma. This is outstanding customer service. She went beyond the call of duty. You have an outstanding employee - a true asset to your company.

Every time I asked the same question to different employees I get different answers. Most of them don't seem to have any knowledge of pools and chemicals. The receipts are hard to read. I do enjoy the sale prices. Thank you.

Ryan ** was working and spent a good deal of time trying to find me a vacuum. He was looking everywhere but still didn't give up. He said if I could wait a minute he would search in the back as well. Well lo and behold in the back was the vacuum I needed. I came to the store the next day for holdums and told Ryan it worked great! Now that was customer service!!

Have used Island Rec for years and today was an excellent example of good service. Your service/salesman pointed me to the item I needed, answered my questions, checked on some other items and took care of the order quickly. Good work.

What I like about this business is majority of the time when they have items on sale I can get them. I don't have to come back another day because of being sold out... and I love the regular emails that I get for the sales and the coupons. Friendly and knowledgeable staff in the Medford location.

Just want to let you know, when I was in the other day and needed help getting chemicals for my pool, which is quite large, your employee Lauren was so, so helpful, sweet and respectful in helping me. She made me understand all that she was telling me about the chemicals.

I purchase a new pool from Island Recreational. I upgraded the liner and pool installation was free. When the installers came they said my pool was 5-6 inches off. NO WAY. Then they hit me up for $245.00 to level the ground (which was already leveled). They told me to buy 2 yards of sand and only use 1 yard leaving me with a mess to shovel up. Then they walk inside the pool with their boots on and leave deep giant size foot prints all over the pool. I told them about the prints they said not to worry it would come out when we fill up the pool each day. THEY NEVER CAME OUT. I called Island up and they told me they would come at the end of the season and fix the problem. They wanted me to drain 14,000.00 gallons of water out of the pool to fix it. Then they said they would refund us the $245.00 extra we paid. That never happened.

Been going here for years, staff is exceptional!

Great service, very handsome kid Sal gave me a hand with my water test and gave me all the chemicals I need. Now my pool is up and running perfectly.

Store always has what I need! Close to my house and great service.

I was having a problem with the pump for my pool. The customer service manager, Ryan, was very helpful in getting me a brand new pump the same day. I did not have to wait more than a few minutes before he was able to review my paperwork, get me a new pump, and have me on my way home.

We purchased our pool in July 2014 and have not had a full problem free summer yet. In fact we have not been able to use our pool at all for most of the 2016 summer because of a hole somewhere in the now 3rd liner that was installed in Jun 2016. All of our problems started with the initial install. Installers had to come back 3 times to fix damage to pool walls in the first month and a half we owned it. Sadly they were unable to fully repair the walls properly and we have permanent indents and creases around the pool. One of our biggest concerns is what are all these holes in the liners and water seeping through doing to the pool walls. I am going to assume this pool will not last much longer because of all the problems.

I've given this company several chances but still come away dissatisfied. I got lured in by their variable pool pump promotion. Between the PSEG rebate and $500.00 store credit (which I was told at the time did not expire) it seemed like a good deal. I do have to say the pump still runs 1 year later though I did lose the display and needed to reset it. I tried to use my credit primarily for chlorine tabs but other items I purchased were a leaf skimmer (broke), treads for my aquabot (3 have broken already), and I hope everyone knows their liquid shock is less than half strength than you buy anywhere else. And guess what - my remaining credit was voided 1 year after I received it. Stick with a real pool store and you'll spend less in the long run.

We want to say how great it was to have Gwen help us get into a pool. She went over everything, covering all the options and requirements. It was even more amazing when I got a call from the installer to arrange the delivery and installation while I was standing at the register to complete the purchase. Thanks Island Rec!

After writing this review island recreational has offered a $200 dollar refund for my troubles. It's greatly appreciated and allows for me to pay back for all the unused sand I purchased. What is missing now is for the liner to be replaced because of the hole in it but let us see how that works out.

Purchased a pool with "free installation" from Island Rec in late May. Free installation does NOT include the price of sand, delivery, filter installation or salt generator installation or the ladder assembly. What a joke. After scheduling 3 plus visits, having the installers be RUDE to my 71 year old mother, (White Glove Pool Installation - nasty) and haggling with customer service reps who said things like, "we hear your type of complaint all of the time" I truly believe that Island Rec is operating a bait and switch business.

Bought a whole pool and filter, and salt system, and August 2015 the pump only lasted one month before broke. Went to the Deer Park location they told me to use. They would swap it out in the store when I got to Deer Park location with the Palm. They told me I had to go to Massapequa to get the pump replaced. When I got to Massapequa at 5:15 PM they told me that they were closing soon and they could not help me. No one knows what they're doing. Their poor customer service and their products are junk, not built to last.

We are just opening our pool today and one of the solar heaters blew the line. Of course, we were five days out of the warranty. I brought the heater to Matt, store manager, and once he saw that I was really just out of warranty, he got a new heater for me. I'd really like to compliment Matt for his initiative. He was cool and calm on a brutally hot day with lots of rude and demanding customers (not including myself!) Please make sure that Matt knows I greatly appreciate his effort. Keep up the excellent work.

By far the worst customer service of any establishment I've shopped with. Purchased a new filter and heat pump in February, set a install date of April 27th. It was postponed 5 times and when they finally came on JUNE 6TH the man couldn't even install the heater because he was by himself and couldn't move it nor the filter because it wasn't on his worksheet! I've made numerous attempt to speak to higher ups in the company and get the runaround by getting told they'll leave a message for them to call me! That never happened! I made several trips to the store to get the run around from the manager CHUCK there too... not even an apology was given. I told them to come pick up their ** and refund my money, now we'll see if that even happens. You might save some cash going with Island Recreational but you'll pay with stress, time, inconvenience, etc. It's true... you get what you pay for!!

I purchased a pool liner on 5/2/16 and it's now 6/7/16, and they still don't have it in the store. My install date is 6/9/16 and was told by a service rep on the phone after waiting for 40 minutes that it may or may not come in tomorrow. I received one word answers from this rep who did not seem as if he cared or want to be there to help. Previously, I made three other trips to the store to pick up the liner which they say did not arrive yet. This is yet the most horrible customer service I have ever received. My thoughts are that if I don't get the liner in tomorrow I will demand a refund and go somewhere else. Absolutely the worst!!!

I have to say that I have been to the Massapequa, NY store about 10-15 times in the past 2 weeks and once to the Franklin, NY location. I am a manager for one of the largest shipping companies in the world and I do know exceptional service when I see it. First off, Matt, Julia & Alexis went above and beyond to help me 1 specific day I was at Massapequa because I had a VERY unusual situation and was at my wits end. I was so happy and thankful to them for this and send praises to them for that. Secondly, that Franklin Square store needs an overhaul of staffing. It's like getting help at a City/State office. I remember going there another pool season and it was just as bad. I'd rather drive further and go visit the crew in Massapequa. They jump to help you, they are happy, full of knowledge, and even play off of each other to come up with the best solution for you. I can't say how satisfied I am! Just to prove it, this is the 1st survey I've ever done in my life. :-)

I just had a pool installed on May 31st. I am extremely dissatisfied with the level of service I have received from Island Rec. Went to the Deer Park location and ordered the pool with what seemed to be a very nice guy. He was very helpful at the time but I since realized he did not tell me about many additional charges regarding my installation. I was looking to save some money and since I own a truck, I agreed to pick up the pool parts at the Yaphank warehouse. Put down a deposit. Had an on-site inspection. Guy was very nice and explained to us about the additional charges that we were never told about when we ordered the pool. Because this was a replacement pool with an existing deck and sand leveling we had to pay an additional $252. Not happy but we agreed. He told us to be sure to call the installation department right away to get an install date because they were filling up fast.

Went to the Island Recreational in Massapequa to purchase a liner. Spoke with very nice salesman, Nick **. He was very knowledgeable and got me a liner at a great price. Liner was installed beautifully, could not be happier.

Going into Island Recreational, I was hesitant about buying a pool, but after spending time with their knowledgeable sales staff, I felt confident in my purchase. I knew the employee that helped me knew what he was talking about and helped me understand anything I didn't know. He explained what I was getting in my pool package and gave me an incredibly good price for everything. All in all a great experience, if I ever need to replace any parts or equipment I'm coming back here.

Went into Island Recreational to get some information on pricing and possibly purchasing an above ground pool. As soon as I walked in I was greeted by a few of the sales reps at the door and they directed me to speak to Matt in the red shirt. Matt ** was absolutely amazing, very knowledgeable and quick. I was thinking that I was going to spend hours in the store getting pricing on a pool but Matt was able to get me in and out in only 20 minutes. He listened to what I wanted, explained everything in great detail and after speaking to his manager Erik they both got me a fantastic price on my pool package. I really enjoy shopping at the island recreational in Massapequa.

I went to get a water test from Island Recreational this week because I was having problems with my pool. The water was green and cloudy and I was having a hard time clearing things up. At the store, I was helped by James who tested the chemical levels of my water. He was very knowledgeable and took the time to explain the importance of each chemical. We were done in only a few minutes! After adding some ph and some more shock, the pool cleared up almost over night. I'm very thankful that he was able to identify the problem immediately and I was able to clear up my pool so quickly!

Me and my husband went into Island Recreational in Massapequa to replace our existing pool and spoke with Dan in the pool sales department. Dan was very knowledgeable and able to answer all of our questions while getting us a great deal. I recommend anyone looking for a pool to see him at Island Recreational.

I purchased pool hoses at Island Recreational, Franklin Square. The 1 1/2 inch opening is too narrow. It fits inside the old hose I am replacing. I called. They said to put the ends the hose in hot water to stretch them. I will try it. I think they made them too narrow and are using the hot water as a fix. So my complaint is to warn other pool hose buyers that they will be expected to heat the ends of the hoses to get them on the nozzle of the pool or filter. Maybe it is an experiment.

Always a friendly experience when going into the Commack Rd store. The manager always says hello and acknowledges me and my wife no matter how busy he is. It's a major quality to go to a store and be welcomed each and every time.

I just wanted to congratulate two of your associates in the manner they handled my transaction today. They were helpful, courteous and informative about your products and sales. It was a pleasure going into the store and feeling very much at home. The two individuals were named James and Ryan. I don't normally comment but I had to at this time. Kudos to your manager on site as well in your Hicksville Rd store in Plainedge.

I would just like to take this time to compliment Matt ** for the outstanding job he always does when helping me. He is very knowledgeable and polite and a great person. He always takes the time to help and explain everything in detail. I hope you know and realize what a great and amazing person and employee he is.

Tim ** from the Franklin Square store was extremely helpful and knowledgeable in the process and purchase of our pool. He was able to answer all our questions or concerns. He recommended the best products and gave great instructions on how to use them as well as, great advice on how to maintain our pool. Anytime we need something for our pool we know Island Rec is the place we need to go to and we always look for Tim's assistance. Nowadays, it is hard to come across a salesperson who genuinely is looking out for their customer and wants the best for them. Tim ** has always been very helpful and definitely knows how to make his customers happy. Thank you for having a very reliable, experienced and knowledgeable employee assist in your store.

I have been going to the Island Recreational in Franklin Square for a few years now. The store manager Tim ** is always extremely helpful and patient with me whenever I have questions. I continue to shop at Island Recreational because of the service I receive from Tim **. I feel he is an asset to your company!

Island Recreational had a sale on pool supplies that required a $10 additional purchase to get the sale price. I drove 15 miles (30 miles roundtrip) to the Deer Park store (Commack Road) to purchase my supplies. The total came to $200 on supplies. I needed to purchase an on-line chlorinator for $50 but they were out of stock. This was the item needed to purchase to get the sale price on the other items. I ask for a rain check on this item and if they could call me when the item came in. When they total up my purchases, I noticed that I didn't get the sale price. When I ask the manager he told me I needed to purchase an additional $10. I told him about the chlorinator, but he stated that I would not come back to buy this item. I been a loyal customer for over 10 years. To insult me and to argue over $10 for my devotion in spending an yearly average of $250 was shocking to say the least. I will be searching for a new pool store in the future.

Hicksville Road Store. Purchased new pool. Went in a few times. The Reps were always pleasant, helpful and the info each time was consistent. In particular, Thank you Matt for all the help.

I called when I saw an ad online and spoke to Gwen. I ended up at the store 2 hours later and bought a complete pool and package. I did my research with Harrows and Suntek, but found Gwen to be so knowledgeable and I had no hesitation to purchase the pool and pay in full that day. I look forward to visiting her store for all of my pool needs.

Vacuum hose, vacuum, and thermometer. Matt ** at the Massapequa store is the best. He's always pleasant and VERY helpful. He advises you the correct way and not just to sell you things you don't need. He's HONEST and I respect. Therefore, that's why I keep going back there.

Matt and Gwen answered all of my questions and concerns. I have been a long time customer and will continue to shop at Island Rec. Both Matt and Gwen are excellent to work with.

Pool installation was pretty good - no complaints. The issue was with the surveyors who came out first. Had the complete wrong size of the pool mapped out and wrong on the amount we would have to level the ground - almost double what they said. My husband dug out for roots with the original size from the surveyors but we had to pay additional because it was wrong and had to pay more money than originally thought because the estimate was so wrong with the leveling. Understand it needed to be done but what is the point of the survey if it is completely wrong?

I would just like to say, that I have been going to Island Recreational now for over 10 years. Everytime I go in the store in Massapequa every person that works there always have plenty of knowledge and are always very helpful. Any problem that I have had with my pool they have always had the right answer and the product to get you out of the issues that you have.

Very helpful staff, nice store.

Wish they had a better website, good selection. Would like to be able to pre-order and pick up instead of driving out there and they do not have. Other than that, I'm happy with store.

Everybody stands around and if you ask them a question they don't know anything. I bought a 400 dollar ladder there. The quality is so substandard one rung is breaking after one season of use. Lucky for me your company sells parts that should be under warranty. Thank God for Leslie's Poolmart.

You cannot really want to improve, all you have to do is look at any site that has feedback for years and years. My experience usually is disappointing. One example, wanted to buy a winter cover you were advertising (I know not to believe but I tried anyway). After 20 minutes waiting for a rep, I wanted the cheapest model, that was not available until the middle of October *(was labor day) I was told, so were the next two models. I could have the 150 dollars one right away... Have purchased many liners from you, but never as cheap as advertised and always a hook to the promotion. But thanks for asking - Hey you asked.

The Commack store looks like a bomb hit it. Dirty, no stock, and the people are not very helpful. I was told merchandise is available in the Massapequa store. This must be the jewel of the chain. It is much larger than Commack and they did have some items in stock. Unfortunately, you are not able to call each individual store. After waiting on hold for a long time, you reach a corporate operator who really can not tell you what is available in each store. What a waste of time.

Went into Medford store to purchase winter cover. Had to go to special counter where there was a customer in front of me purchasing a cover also. After waiting ten minutes while both store rep and customer tried to figure out what to get I asked for help and was told by the girl that I had to wait. After ten more minutes I left and purchased a cover at Dolphin Pool Supply & Service. Paid $10 more but it was worth it. Very friendly and efficient help there.

I asked the salesman for the HEAVY Weight cover. He charged me close to $200 for item IDZ 2244. When I got home & compared it to the last cover purchased from you about 3 years ago, I realized that I had paid 50% more, but the new cover was half the weight.

First I went to Deer Park and ordered a solar system for pool. They said we'll call you when it comes in. 2 weeks later no call so I called. They said Medford had one. Went and got it. Same day went to Deer Park and walked in the store. They were all over the place. I let that go. Sept 14 I went and bought a pool cover in Deer Park. There was nobody on the floor to help. They were waiting for people to come into work. Really. Left there and went to Massapequa. As soon as we went in a gentleman helped us gave a price no problem.He said the cover would be tomorrow which would be the 18th. Here it is 3 weeks later and I still don't have a cover. Customer service sucks in this store. I can't understand how and why a compass big as they are they treat their customers like this. Don't go it's not worth it.

I went into Island Recreational, interested in getting a pool. I was sent to find a red shirt, luckily I found salesman, Nick **. He began asking questions about what I was looking for and telling me about the different materials and options I had. Instead of the usual pushy salesman persona, Nick was very helpful and actually told me it's a big decision and he would take a little while to decide also. He got me to a price I wanted with the options I wanted. Left happy and I now have a great pool on the way for next summer!

Pool liner was in need of repair. Purchase a new replacement inner from Island Recreational (Matt). Installation of replacement liner was perform by Brian and other two days later. Brian and other person show up on time, very professional, knowledgeable, install new liner, clean up old liner and debris. Provide instructions on how to fill up pool and proper maintenance of liner.

Three weeks prior answered an ad for a pool closing. Clerk insisted the price was more than advertised. Called office - problem resolved without having to spend more. Was told I did not have to be home for closing but to leave cover and ball by the pool. Did so. Pool closing did not happen. No good excuse was given. Had to wait another week until today. Pool closing did not happen again. "Kemp" stated that the tech said items are missing and cover is torn. All lies. Was told I have to wait another week. Asked for a refund and was told I have to wait for that as well. Not sure what to do at this point.

I just want to thank the Island Recreational team for their great service and commitment to excellence. I recently purchased a new above ground pool for an unbeatable price. My whole family enjoyed this summer and it is simply great. Thanks Island Recreational, you have made our dream come true.

I'm happy with the Blue Torrent pool pump that you sold to me.

I called yesterday at 10:20 AM and spoke to customer service representative regarding a filter that they were selling at your warehouse clearance. The guy told me which filter they had and which one I should buy for the size of my pool. He said the guy from the Massapequa store would call me in about 15-30 minutes. After about one hour I called back and said he never called. He told me that he would email (or contact) the store and tell the guy to put the filter on the side so I could buy it. I offered to purchase it right then but he said I had to deal with the store. I received no call and today I went to the Massapequa store. The guy there told me they have no record of my call, that I could buy the filter at full price but then said he had none in stock. I have been buying from your store for years, left because of certain issues and then said let me give them a try again.

We were told this was the best price we were going to get. Went to another store and they beat our price by $500. When we went back to get our deposit they gave us the runaround for a couple weeks and then finally gave us our refund.

I have dealt with Island Rec for several years. Each time leading up to some problem. I normally do not write reviews but I must say I am completely satisfied with the level of service I have reviewed at the Deer Park location. Eric and William well are getting it right. Their phone system 516-520-1860 and corporate customer service is the worst in the business and has been for decades.

Island Recreational is misleading the public by placing ads and then not having the merchandise in stock. They give you a rain check and you must come again and again to see if it arrived. They will not notify anyone and you cannot call and see if the sale items are in stock. Very poor service in today's information world. I don't trust the company and minimized my purchases there.

I opened my in-ground pool late in the season and when I went in Island Recreational with my dirty pool water to be tested, the store manager was very patient and courteous and took the time to show me all I needed to get my pool up and running. He even got me great discount on store products. Thank you very much.

They are the worst when it comes to dealing with customer, keep on lying on their promise date, never fulfill your order. Will never recommend any friends or family.

Great prices compared to other stores. Have all the right parts for your pool. Been going to them for years and years. Never disappointed.

A pleasure shopping in store, great values on almost everything, and love that there is always a sale or customer appreciation with the bar codes that get sent to the house. Very happy with Island Recreational over stores like Leslie's Pool Supplies etc.

It was not easy getting a hold of someone who could help, but once I did they immediately resolved the issue.

I bought a pool heating cover from your Deer Park store. I went to buy a specific brand, but I was offered to buy this cover as it would be better for my pool. The lady also told me that I have 7 days to return. I tried the cover, but it does not do anything for my gunite pool. I went to return to the store where I met IRSEAL (a manager a believe) who told me that the pool cover could not be returned. I mentioned the whole conversation with the sales rep but would not listen and told me to call 516 number, which I did. So here I am after all that, I am stuck with a $170.00 worth of plastic that I could have bought from hardware store for $10. I must say that this was a horrible experience to say the least and I am hoping NO ONE EXPERIENCES what I did. STAY AWAY from this place.

Island Recreational Pools were in the local area, I've stopped in a couple of times and went from there as they were convenient and pretty helpful. Purchasing was pretty easy. When I got my liner, they gave me a $200 gift card. They said it wasn't available but said that I can come anytime, give them my name and it will be on file - I did and it worked. Their installation team come over and they ask me what I want, sometimes they make suggestions. Everything went pretty smoothly and efficiently.

I always shop at Island Recreational Pools and Supplies to get anything I need. But this time my purchasing experience was very difficult. First of all, when they give me the modem they didn't tell me it is digital. My husband don't know nothing about digital and I'm not good with it too. They just tell me the savings - that’s no good. They shouldn't sell me this. My pool did a green and they don't want to help. They said, “Just call in a service and they will help you.”

I got Island Recreational because it was close to the house and people who used their services before me never complained. From the time I started with them, I've been surprised throughout the years. I was spending about $300 to $400 a season on the pool. I bought everything from the liner protect so I wouldn't scratch the liner, the proper pH. I'm a chemical engineer so I was anal enough as it is with my water, but I was very, very, very concerned with fading.

We have known about Island Recreational for years. I bought stuff from them, and a friend of mine used to work there. Purchasing is easy but what they advertise and what actually happens are two different things. The have a lot of advertising to bring you in there and then it's not as what they say. For example, they say that the pool pump is free. So I pay them $778, and I got a rebate of $350, then they give you a store credit for $350. So, it's not really free. Instead, they should say that it includes a store credit of $350. If you paid them, that's not free.

Island Recreational installed my pool the first time and did the replacement of our ripped liner this time around. They were very educated on everything. The one complaint that I had was that when I went back to the store for my parts that I ordered, they sent me to Massapequa from Deer Park. Still would absolutely recommend Island Recreational.

We purchased a pool from them and most recently a filter. Purchasing with Island Recreational has been better and happier since they got rid of the club membership. My interaction with the sales and installation teams has been fine.

I have been going to Island Recreational Pools and Supplies since I was young. I got a pool from them years ago. I also get chemicals and other pool supplies from them. Everything was good, no problems. The sales and installation teams were great. They are professional. I would recommend them.

I would like to thank your manager ** who was extremely helpful and knowledgeable. He took the time to work with me. I have to be honest. I have had problems in the past but figured I would give it a try again. ** has convinced me to remain an Island Recreational customer. Be assured that we will be back.

I needed a pool liner replacement. They said it was no cost and I eventually had to pay 400$. They placed the liner in a slant and it bunches up in areas. When I called to have it fixed, they offered my husband 50$. I continued to call for 5 days. They had me send pictures for 3 days and always claimed not to receive them. Installation was 6/17 - today is 6/25.. no one has even reached out to me.

Island Recreational Pools and Supplies were closer to us and cheaper than anybody else. I got from them anything I needed to open and manage the pool through the season. The purchase was easy and I've had no problems with both their sales and installation team, which were pretty good.

They had me disconnect my old heater and disable my pool filter before they would come to install a new heater. They cancelled out on two separate appointments two hours after the appointment window. I had called multiple times during the week because my pool quality was rapidly degrading. They couldn't have cared less. The WORST customer service. And I still have no heater, my pool is overgrown with algae now.

Bought a Blue Torrent Pool Pump last fall from them. Store was great. Eager to sell me. Once I paid the bill, it was like pulling teeth to get service. Service man showed up and told me I needed new LED screen on pump. Said he order it. Manager has been called 3 times. Not got it yet. I have no manual and have asked for one. Again do not have one. Every time I speak to other pool service people, they laugh, and ask where I got pump. Each told me that I got rooked and it's normal for Island Recreational to do that. I'll never buy another large dollar item there again.

Bought pump from island recreational in Medford. Already on my third pump. Still not working correctly. This has been going on since April. Nothing works like we the manual says. Service man has been here three times already. Tells me everything is ok. That's how it runs. Basket doesn't fill up and can't program anything correctly. Told don't go by manual. Has setting for AM / PM and 24 hour clock. Was told I can't use AM / PM. Have to use 24 hr clock.

We purchased a pool filter and motor. The motor did not work and when my husband went to return it, they said he couldn't and would have to send it out for repair. After 40 minutes and some choice words, they finally gave my husband a new motor. After hooking that motor up again it didn't work. We went back to the store again and they refused to give us a refund. They said they cannot take it back because it was used. How can it not be used to see if it works. We had the manager of the store call corporate who said the manager of the store could make the decision to accept a return. The manager of the store refused and offered the worst customer service I have ever seen. Now I have to go to my credit card company to dispute the charge. Let it be known that it was only a $200 charge and we had already spent $500 in addition to that. I will never shop at Island Recreational ever again.

My husband (**) and I were in the Deer Park Store on Commack Road...and it is always a pleasure to shop there. **, the supervisor, used to be there (he was great too). Now ** is there as supervisor and and he is awesome...very knowledgeable, courteous, and makes you feel like he has your best interest at hand and not just trying to sell you something. And ** (customer service mgr) is delightful. She goes way out of her way to make sure you get the product you come for. She is truly a excellent customer service person. And **, cashier, was very pleasant and patient. Oh please, give them recognition. I tell everybody I know to come to this store to really be treated like a customer should be.

I've been using Island Recreational since we got a pool about ten years ago and they have done some very good and not so good jobs for us. At times they can be very helpful and very good. Other times it's a lot of kids that just work there for the summer that have no idea what they're talking about.

The guys at Island Recreational are very knowledgeable and nice. I always get my supplies there and have been going there for years. I like their service and would recommend them.

My Island Recreational experience has been good. The guy was able to get me an installation date faster than first projected.

Getting to the store to find what I needed was easy. The employees there came to see what I was looking for, and pointed to the right direction, and even gave advise on what I needed to use in my pool opening. Thank you, keep up the good job!!!

Too bad that pond fish have gone very much. I did most of my shopping there for it!

No one knew when or if the items would be coming into the store. I couldn't contact the stores directly to see if any items arrived, only the call center which only knew of current inventory.

All coworkers were helpful and happy to do their jobs. They were also efficient.

I had an excellent time with Island Recreational. They did their job and told me what was right. I asked for something else, and they worked with their manager and got it for me.

I purchased a new, energy-efficient pump from Island Recreational center in Medford. They came to install the pump and the technician said that he had to charge me $20 to put the old cord on the new pump so it could work. I agreed and gave him $20. Once he installed the pump, both fittings were leaking. He told me that he had to install a new fitting and it would cost me $20 (he said it was not included in the installation). He installed the fitting but the second fitting was also leaking, so he put teflon tape. I asked him to change the fittings and he said he had no more fittings in the truck and that the teflon tape would hold. He gave me his number and said to call him if there was any problems.

MUST READ THIS REVIEW! Thinking of going to Island Recreational for a pool, part, chemicals? DON'T!! I DEALT WITH BOTH LOCATIONS MASSAPEQUA AND DEER PARK. Bought a pool there, heard installers call up their manager telling him the ledges for the pool were no the correct ones. Manager on speaker said "make it fit." (I was inside looking out the window.) A month later, they started to warp. I called 10 times, issued complaints. What do they do? Issue me new ledges (the same ones.) As this is going on, pool started sinking to one side, they had to come empty the whole pool, reset it and I had to buy all chemicals again. 6 months later, these ledges started to warp, fighting with them for another 3 months they finally send me correct ledges but wanted me to pay for shipping!!!

I am not very fluent when it comes to pool knowledge and the sales representative (blanking on a name) was so patient and explained everything allowing me to make the best purchase that worked for me. Would recommend them to anyone!

We bought a high efficiency pump, with the electric company rebate. Island Recreational are very efficient about processing the rebate and they're also very helpful every time you go in there.

We purchased a pump from Island Recreational. It was easy to find what I'm looking for but the sales and installation teams were terrible. They came in and installed my pump, but they didn't tell me to get an electrician so as far as I knew, the pump was installed. A week later, I'm ready to hook up my pool and get it going, and I can't because there's no electric. I called there and said, "Isn't that something a salesman should have told me?" And they said "Absolutely," and the manager apologized and will give me a discount on chemicals. I said "But that doesn't help me." So I was pretty annoyed with that.

I just moved into the area and had no idea how to open or maintain a pool. I asked some of my neighbors for a few recommendations on where to shop, most of them told me Island Recreational and I'm so happy they did. When I walked into the Massapequa location, I was greeted at the door and right away asked if I need help with anything. I told them that it's my first time with the pool and I needed to know how to open and maintain it. The extremely well trained staff walked me through the whole process of opening and maintaining my pool and showed me everything I needed for the whole season. I'm really happy I was told about Island Recreational, they are really helpful and have some of the greatest deals around on pool supplies.

Island Recreational was good but if you send a paper, they keep saying they don't get it. You send an email then they don't know if they may get it. I don't understand that. So right now, our experience with them is not too good.

I've been using Island Recreational for years. They have the best prices early in the season so I typically get chlorine and miscellaneous repair parts from them. This year I bought a variable speed pump and it was a great buy, and the people were very, very helpful. I recommended them to my daughter and she bought a pump from them.

We purchased a variable speed pump and a polaris sweep from Island Recreational and the sales reps were very informative. They had what we needed. The only thing was there's an awful lot of paperwork. Their staff were knowledgeable and showed up on time when scheduled. They were also dependable.

Island Recreational did some work for my neighbor so I had them put in a new pump and a salt system which is what I'm waiting for them to replace. The part was defective but it was not their fault. So far though, everything's going well and my purchasing process was very easy too.

We've had a pool for many years so we know Island Recs have been around for a while. However, we didn't end up buying anything and in fact returned what we bought because Island Rec doesn't sell quality stuff. What we bought was made in China and it's not what we wanted. We want to get years out of what we buy and not just a couple of years. In addition, we had bought the things right at the start of spring and they didn't have the unit. They told us they'd have it by Monday but four Mondays came and went and they never even called us to let us know that it was never there. It didn't leave us with a warm and fuzzy feeling so it wasn't good - it was neither here nor there.

I am so disappointed about Island Recreational. I paid over $5.000.00 for a pool and installation. After installation, I noticed there was a leak in the pool. I immediately reported it. They took weeks before they sent someone for the inspection. When the person came, he discovered the hole in the liner. I call Island Recreational to replace the liner. They refused to replace it. During the conversation they hang up the phone. Customer service is terrible. They have no manners and no respect for customers.

I am an experienced pool owner and I chose Island Recreational because of their price. I purchased a filter from them and I found their process easy. The only thing is I'm waiting for people who are going to follow up for the paperwork that I need to submit and the paperwork that I have to do in order to get my rebate for PSEG, which they have used as a promotion. So, if price is an issue and if you're looking for cheap products, then this is the place to go.

** was an exceptional and personable young man who was very knowledgeable about pool equipment. We went in to just get an idea about how much a new filter would be and walked out purchasing a new liner, filter & pump & winter cover. He's an asset to your company.

My experience with Island Recreational is not very good. They sold me a filter that is 1/3 the size of what my filter was here. They charged me $700 or $800 for a filter that was worth $200. I just have the guy here now. Somebody else also looked at it just this morning because they were supposed to come and install it. The guys had to take my pump apart and the guy that did it for me looked at it and said that the motor is a piece of garbage as it was too small. He said that this motor is not going to work for this pool. So I got to call somebody tomorrow to come and fix my filter that was originally here and to give me all my money back. We took it apart because they sold that wrong stuff, and I thought that was scammy.

I have recently purchased a Blue Torrent Variable speed pool pump for quite a bit of money at the Island Recreational Pool supply store in Medford N.Y. When I installed it, I looked high and low in the box for the instructions manual on how to run and program the pump because it has a control pad on it that is hard to use. There were no instructions with the pump, so I went back to the store and asked the manager if I could get a copy of the instructions for operating the pump, I showed him my receipt and he stated that I would have to call Island Rec. directly and talk to them as he did not have the instructions, he also said that when the installers come they have a booklet but it's for the installers not the customers. What is the big secret? Why can't I have my own copy of the instructions?

Every item I have purchased is of inferior quality. I bought a new lid for my cartridge filter, took it home, put it on and it leaks. I use more of their chemicals than Leslie's, everything is a "scam" to get you to think you're paying less. Went to buy a new pump, $549, on sale for 379 - with rebate 200, with in store credit free, but still 379 out the door... BUT you have to have them install it and LIPA has to inspect it. Went to another pool store and bought Haywood pump $250. Reminds me of a company run by HS kids.

We ordered a liner in April. We had an installation date set for mid-May. My husband called numerous times to confirm our appt. Now they tell us it is back ordered until mid-June and we can get an inferior liner for the same price. Second time they did this to us. The exact same thing happened when we first installed the pool. Terrible way to run a business!

Bought a swimming pool cover from Island Recreational. It was easy buying from them. They did what they had to do.

I purchased three solar heaters for my in-ground pool; they were of very poor quality. I contacted a plumber to install the heaters, he said return them or throw them away. I called Island Recreational and was told there are no refunds after the box has been opened. I made a Consumer Affairs complaint and got a reply from Mr. ** at Island Recreational. He told me to return the items and they would refund the full amount. They put a full credit on my card. I am happy. Thank you Mr. ** at Island Recreational and thank you Consumer Affairs.

** was fantastic to deal with! Pleasant, helpful and quick. The best employee I've come across in this store EVER! So glad she is here now.

We've been going to Island Rec for years and we get our pool chemicals from them. My interaction with their sales and installation team have been fine and overall, Island Rec is good at what they do.

We purchased a pump and a solar cover which we never got. The purchase part was fine but they kept telling "Oh, I'm gonna get you a cover in a couple of days," then a week and a whole month went by. They had no cover and didn't bother to order one though we already paid for it. Even to this day, I still don't have the pool cover. I went back this past weekend and we had to wait in the customer service, was there for an hour trying to get my money back for the pool cover they never got.

My recent visits/purchases at Island Rec continue to pleasantly surprise me. They are better stocked than they used to be, and now when out of stock on sale items, they are happy to provide a rain check (even for VIP/pre-season sale items at really steep discounts). This had not always been my experience in previous years, but the merchant seems to have improved their customer focus. I'm also glad they finally did away with the old VIP program where you paid $100 to get back $100 worth of discounted merchandise.

We were told we needed one yard of sand which we did not need. We were replacing an existing pool and spent $65 for no reason. And after filling the pool I noticed by the filter the bottom of the pool wall is buckling. We have called and emailed with no response.

They take the time to answer your questions.

Nice service and nice prices as well.