Island Recreational Reviews

Island Recreational was good but if you send a paper, they keep saying they don't get it. You send an email then they don't know if they may get it. I don't understand that. So right now, our experience with them is not too good.

I've been using Island Recreational for years. They have the best prices early in the season so I typically get chlorine and miscellaneous repair parts from them. This year I bought a variable speed pump and it was a great buy, and the people were very, very helpful. I recommended them to my daughter and she bought a pump from them.

We purchased a variable speed pump and a polaris sweep from Island Recreational and the sales reps were very informative. They had what we needed. The only thing was there's an awful lot of paperwork. Their staff were knowledgeable and showed up on time when scheduled. They were also dependable.

Island Recreational did some work for my neighbor so I had them put in a new pump and a salt system which is what I'm waiting for them to replace. The part was defective but it was not their fault. So far though, everything's going well and my purchasing process was very easy too.

We've had a pool for many years so we know Island Recs have been around for a while. However, we didn't end up buying anything and in fact returned what we bought because Island Rec doesn't sell quality stuff. What we bought was made in China and it's not what we wanted. We want to get years out of what we buy and not just a couple of years. In addition, we had bought the things right at the start of spring and they didn't have the unit. They told us they'd have it by Monday but four Mondays came and went and they never even called us to let us know that it was never there. It didn't leave us with a warm and fuzzy feeling so it wasn't good - it was neither here nor there.

I am so disappointed about Island Recreational. I paid over $5.000.00 for a pool and installation. After installation, I noticed there was a leak in the pool. I immediately reported it. They took weeks before they sent someone for the inspection. When the person came, he discovered the hole in the liner. I call Island Recreational to replace the liner. They refused to replace it. During the conversation they hang up the phone. Customer service is terrible. They have no manners and no respect for customers.

I am an experienced pool owner and I chose Island Recreational because of their price. I purchased a filter from them and I found their process easy. The only thing is I'm waiting for people who are going to follow up for the paperwork that I need to submit and the paperwork that I have to do in order to get my rebate for PSEG, which they have used as a promotion. So, if price is an issue and if you're looking for cheap products, then this is the place to go.

** was an exceptional and personable young man who was very knowledgeable about pool equipment. We went in to just get an idea about how much a new filter would be and walked out purchasing a new liner, filter & pump & winter cover. He's an asset to your company.

My experience with Island Recreational is not very good. They sold me a filter that is 1/3 the size of what my filter was here. They charged me $700 or $800 for a filter that was worth $200. I just have the guy here now. Somebody else also looked at it just this morning because they were supposed to come and install it. The guys had to take my pump apart and the guy that did it for me looked at it and said that the motor is a piece of garbage as it was too small. He said that this motor is not going to work for this pool. So I got to call somebody tomorrow to come and fix my filter that was originally here and to give me all my money back. We took it apart because they sold that wrong stuff, and I thought that was scammy.

I have recently purchased a Blue Torrent Variable speed pool pump for quite a bit of money at the Island Recreational Pool supply store in Medford N.Y. When I installed it, I looked high and low in the box for the instructions manual on how to run and program the pump because it has a control pad on it that is hard to use. There were no instructions with the pump, so I went back to the store and asked the manager if I could get a copy of the instructions for operating the pump, I showed him my receipt and he stated that I would have to call Island Rec. directly and talk to them as he did not have the instructions, he also said that when the installers come they have a booklet but it's for the installers not the customers. What is the big secret? Why can't I have my own copy of the instructions?

Every item I have purchased is of inferior quality. I bought a new lid for my cartridge filter, took it home, put it on and it leaks. I use more of their chemicals than Leslie's, everything is a "scam" to get you to think you're paying less. Went to buy a new pump, $549, on sale for 379 - with rebate 200, with in store credit free, but still 379 out the door... BUT you have to have them install it and LIPA has to inspect it. Went to another pool store and bought Haywood pump $250. Reminds me of a company run by HS kids.

We ordered a liner in April. We had an installation date set for mid-May. My husband called numerous times to confirm our appt. Now they tell us it is back ordered until mid-June and we can get an inferior liner for the same price. Second time they did this to us. The exact same thing happened when we first installed the pool. Terrible way to run a business!

Bought a swimming pool cover from Island Recreational. It was easy buying from them. They did what they had to do.

I purchased three solar heaters for my in-ground pool; they were of very poor quality. I contacted a plumber to install the heaters, he said return them or throw them away. I called Island Recreational and was told there are no refunds after the box has been opened. I made a Consumer Affairs complaint and got a reply from Mr. ** at Island Recreational. He told me to return the items and they would refund the full amount. They put a full credit on my card. I am happy. Thank you Mr. ** at Island Recreational and thank you Consumer Affairs.

** was fantastic to deal with! Pleasant, helpful and quick. The best employee I've come across in this store EVER! So glad she is here now.

We've been going to Island Rec for years and we get our pool chemicals from them. My interaction with their sales and installation team have been fine and overall, Island Rec is good at what they do.

We purchased a pump and a solar cover which we never got. The purchase part was fine but they kept telling "Oh, I'm gonna get you a cover in a couple of days," then a week and a whole month went by. They had no cover and didn't bother to order one though we already paid for it. Even to this day, I still don't have the pool cover. I went back this past weekend and we had to wait in the customer service, was there for an hour trying to get my money back for the pool cover they never got.

My recent visits/purchases at Island Rec continue to pleasantly surprise me. They are better stocked than they used to be, and now when out of stock on sale items, they are happy to provide a rain check (even for VIP/pre-season sale items at really steep discounts). This had not always been my experience in previous years, but the merchant seems to have improved their customer focus. I'm also glad they finally did away with the old VIP program where you paid $100 to get back $100 worth of discounted merchandise.

We were told we needed one yard of sand which we did not need. We were replacing an existing pool and spent $65 for no reason. And after filling the pool I noticed by the filter the bottom of the pool wall is buckling. We have called and emailed with no response.

They take the time to answer your questions.

Nice service and nice prices as well.

Purchased solar cover and roller...4/11/15. Was promised delivery the following week. Then another week...and yet another week...was finally told that would probably receive solar cover in the middle of the "season." Therefore, I requested a refund which was uneventfully done. My problem is that I shop at Island Recreational for my pool supplies often. However, many times there is no inventory in stock, especially with sale items. I am usually given a "rain check," requiring me to return to the store several times. The staff at the Commack store is always pleasant and helpful. However, how can they satisfy customers if there is little or no inventory?

Store was sold out; offered a rain check. Picked up stock day they advised and rain check was honored.

Was unhelpful with simple question and would have store call but never got call.

Island Recreational Pools have been in business for years so I purchased a new pump, filter and saltwater generator from them. They made a minor mistake but it's alright since their pool supplies are priced right. The purchasing process was pretty easy and their sales and installation team were courteous and professional.

When I arrived at the store I was greeted and asked if I needed assistance. I said "No thank you." I was followed and then asked again by 3 separate sales associates. I felt very pressured. That is not how the associates should be trained. The store is well stocked and everyone is very nice. They should just ease up on the sales pressure a bit.

Every single employee I had contact with was courteous and went out of their way to help me. Why 2 stars? It's an upper management issue. My new pool pump comes with a 5 year full replacement warranty. Nothing to indicate that was included on my receipt or with the pump. Phoning in for information is not user friendly at all. IR feels like an old company running on old ideas. The problem is not with the employees, it's higher than that. Perhaps if you listened to your employees who deal with customers all day you could make some meaningful changes. Good luck!

Team was very helpful, even helped me load larger order into my truck.

Thanks you for resolving this matter!

Bought my first pool with them and it was a lot. The customer service was very poor, the set up was not good, the people were not that friendly, also I had to pay extra for the filter to be hooked up and then they left and it was not installed properly - it was leaking and I lost a lot of water. When I called to inform them they wanted to send someone after a week until I spoke to the supervisor. Poor customer service.

New liner - Crew was very professional, service was very fast.

I find that Island Recreational typically has the sale items available in adequate supply.

I recently purchased the Salt Water Conversion box and pump to change my pool over. The experience in the Deer Park Store was outstanding. The customer service rep, **, was very helpful throughout the whole process and the manager did everything he could to make the transaction smooth as it could possibly be!

Thanks to ** at IR in Medford, we couldn't have had a better experience. From the first day we inquired about a pool, to the day it was installed and afterwards when I had questions, ** couldn't be more knowledgeable and accommodating. I will forever be a customer and recommend you to everyone. Being in management of the hospitality industry, I can tell you that ** is definitely an asset to your establishment!

Everything with Island Recreational was really good so far. They did one of the pools and put the new filter in. I just got to make sure that works and if everything else is perfect. Supplies are more affordable with them and we've purchased filter, pump, pool-mate and chemical from them. Overall everything is great and everyone is helpful at Island Recreation.

I found out about Island Recreational from my neighbor who uses them. I started buying from them as well because of their price, the sale, and because they have the most pool stuff I've ever seen in one place. So far I have purchased a pool pump, a pool cleaner, chemicals, and cover for my pool from Island Recreational.

I mostly purchased toys, goggles and pool parts from them. For the last six years I've gone in and out of their store many times and they were easy to work with. With my last purchase my experience was also good but I still haven’t received my $200.00 rebate which they said they’re supposed to be mailing that to me.

Purchased a pool 3/2013 and what a disaster!! Their surveyor told us to buy the wrong bricks and failed to tell us about the additional digging out fee which we didn't find out until they came to remove our current pool and replace with new pool. Their own installer told us the pool we purchased wasn't great, we should have listened. By the end of the 2014 season the pool started rusting and isn't fixable. We had to purchase a whole new pool from another company that stands by their products. DO NOT BUY POOLS FROM HERE!!

Always a pleasure shopping there.

We were very happy with Island Recreational. We were very happy with the outcome, with the rebates and the gift card.

Island Recreational had a sale on a pool pump so we got one but it hasn't been installed yet. It was a painless purchase and the sales team was great.

This issue has been resolved.

The manager of the store resolved this issue with a personal phone call. Items in question were offered at the quoted price!!!

Store is well stocked, employees are very knowledgeable and kind. They know where everything is and eager to help. I shop there every week in the season.

Very good customer service. Good and very cooperative staff. Overall excellent services.

My purchase because it was on sale at a decent price... Because this is off-season I received quick service. During summer it is usually crowded and the cash registers are very slow. They have the lowest prices for pool items especially when there is a sale. Musing backup.

Easy to get the pool salt at a good price. Receipts are a little funny when using credit card.

I got pumps, some other chemicals, and chairs from Island Recreational. We prefer buying from them because of the price. Their people are very helpful too. We have found everything we need from them.

I have been very happy shopping at Island Rec. They always have the parts I need in stock.

Bought a pool cleaner. Trident above the ground pool cleaner #DD 200. The associate that helped me was familiar with the product.

Store employees were very helpful and polite. Great experience. Will shop again at this location.

I have always been happy with the availability and price of the items I have routinely purchased during pool season.. When I needed a new pool filter the price was right. And the periodic sales on pool chemicals/supplies are hard to beat.

Was very happy with help and attention of ** in the Coram store. Only issue is that installer was supposed to call the day after my purchase and they still haven't called. ** was great as were the prices.

Very helpful associates.

I have been using Island Rec. products for years now. The only thing cheap about them is the price. They all do a good job in my pool.

Purchasing the pool liner: Sales person refused to listen to me when I told him I know what pool liner I have. He insisted I had a different one. Pool liner he ordered was wrong and the other liner I told him I had had to be ordered. (Didn't find out till the installers came to put it in.)

I attended the grand reopening of the Massapequa store. I was one of the early arrivals so I ordered my free gift and made a purchase while there. ** was very helpful sorting out the line and made for a pleasant experience.

The positive is that all of my questions were answered and I wasn't rushed. All aspects of buying a new pool were explained in detail, and the best price for what I was interested in was given to me. The negative side of this purchase was simply, having to wait 45 minutes or longer to get attended to. I originally came to the same store two weeks prior, and left because of the long wait. I came back to give it one more shot, and it still took a long time before someone helped me. I haven't had the pool installed yet. We'll see how that part of it goes. Hopefully all goes well. My appt. is April 25th to check the existing area. (This will be a replacement pool) And hopefully, there will be no surprises.

I was very pleased with the sails rep. He explained the pump function and the rebate program. I live down the block from your Franklin Square store. I always buy our pool need there. I went to the new store to get salt. That's when I found out about the pump. All of your sales people are very nice.

I have been buying my pool supplies from Island Rec since 1985. I have purchased 2 pools from them and have been satisfied with everything.

We moved to Deer park in 1980. That year we purchased a ceiling fan @ the Ronkonkoma location, I believe. ** was my salesperson, and she is still with the company. Since then, we have had like four pools and all the accessories from all of the stores. I was even in the Dallas store years ago. We are a completely satisfied customers and brag about the good service and prices all summer long. Bring back the midnight madness sales around Christmas and the $30.00 bonus if we sign up for $100 every year on our credit card. Recently married **, and, of course ** are my favorite employees.

Viist to your store on 4/3/2015 - Staff was very helpful. What I need was in stock.

I am very happy with the service at the Franklin Square store. They are always helpful and answer my questions and have good advice when needed.

I've been using Recreational Pools for years. I use all of their services. Their customer service is good and they have great people that work there. They did a pool a long time ago and now since we moved and I have an in-ground pool, I buy everything from them.They did my salt sample, everything. Everything is through them and nobody else. It's very easy purchasing from them. You go into the store, they're very attentive to their customers. I had a problem once, they corrected it right then and there. They took care of it. Massapequa's store burnt down and now it's back in service, and one of the supervisors and an employee of his were terrific. I went over there for the grand opening and they took care of everything. They did a really good job.

Sales people were very friendly and helpful. Thank You.

I just wanted to let you all know how happy I am with the purchase and installation of my new pool. I got a great deal on a 24x12x52 pool package. Comes with everything I needed. Great quality pool and accessories at a great price. Smithworks LTD did an amazing job on the installation. It only took them 3 hours to dig out and install my new pool and came back 2 days later to back fill it and hook up my filter and pump and salt chlorinator and also covered my pool for me so it wouldn't get dirty until I'm ready to use it. Thanks to you all I'm a beyond satisfied customer.

I used to go to Island Recreational's Centereach store when it was still open. But now I just go to their Deer Park store even if it's a little far from me. They are good guys and the manager is extremely nice, so I had a pleasant experience with them. They've got a good price, too.

The sales representative was able to match the price I found online for the same liner and it came with a free installation.

Staff was very knowledgeable and help me load the salt in my car.

overall, my experience with Island Recreation has been good but I am currently in limbo about how I think about them until such time that I get my refund back from PSE&G, the power company. In Island Recreational's advertisement, it stated something about free pool motor, that PSE&G would give me $350 back, and that the pool company would give me $349 back - which the latter did in store credit.

Purchased some saline and chlorine from Island Recreational because they have a better price. Also bought a pump and they would shoulder the installation of the pump. I’m waiting for a warmer time to install it but it should be for installation. This is a case of good service and I'm happy to again deal with Island Recreational.

Island Recreational provided some chemicals and pool pump for us. Their people assisted me on what I needed to find and they didn't try to sell me other stuff that I wasn't looking for. They were very good with helping me in the store and knowing where everything was. It was a positive experience all-in-all.

I've been using Island Recreational Pools for years. I have a lot of things from them. We recently purchased a heat pump, which they installed and everything went well. They did a great job. It worked out great from start to finish. I have no problem with them.

Every time walking into Island Recreational in Franklin Square you're greeted at the door. This time I went in the store I had an algae problem with my pool. I was greeted with a warm, "How are you?", and I spoke to the employee about my problem. After figuring out the problem he called over a manager and the manager went over step by step how to resolve my problem. For the employee was not used to working with this specific issue. After walking out of there I felt comfortable addressing my issue and sure enough after their instructions my pool was cleared in a couple of days.

I've been going to Island Recreational Pools for 30 years. I have an in-ground pool, so I buy chlorine and the other chemicals that I need from them. Recently, I just finished purchasing a pool heater and a pump. Buying from them was a good experience. The manager at their store in Farmingdale was the one who dealt with me. He was great.

I got some chlorine, a pool pump, and pool salt from Island Recreational. Their sales process took a little time but it was good.

I recently bought for my son a variable speed pump. Island Rec was offering it with good financial... where the pump technically is almost free as there is $350 rebate amount with PSCG and the other amount comes back from Island Recreation in terms of the store credit. It is just weird as there is no paper that tells you that. I just need to provide my bill and they also gave me numbers to show to the register for the store credit when I come back. You’d think they would give you a card or something with that amount on, but nothing. But it's good that their staff is very informative. I asked a lot of technical questions and they answered any question I had.

Island Recreational installed a pool for me 10 years ago and it was a nightmare that I was almost no longer going to be a customer. With my last retail purchase however, I was very satisfied and that restored some of my faith in them. The salesman was very patient, knowledgeable and helpful. Right now I would recommend them, I'll have to wait until the installation of the new liner on the pool that they installed ten years ago, and see how that goes.

We have new grandchildren and I didn’t want to use chemicals anymore so two weeks ago I bought a salt generator and a new pump. They have an employee in Medford who’s been with the company a very long time and she kinda convinced me to go ahead and make the purchase. She was very smart and it was a pleasant experience. However, Island Recreational for me is a horrible place, a place that you almost feel like you’re getting screwed when you go there. If you do a simple Google search of Island Recreational, you’re gonna be pretty shocked with what you read. There’s no good reviews, there are only terrible reviews. And honestly after reading the reviews I was really very hesitant to go there... but you kinda get sucked in here in Long Island because there’s really no other providers than Island Recreational.

Island Rec has the best price on the motors for my application. My interactions with them are all positive so far. I hope it keeps like that forever.

We bought a pump from Island Rec a couple of months ago. All I can say is...They’re not very helpful. They don’t have much experience with pools. They’re just a cheap pool store. They were supposed to give me a $350 gift certificate and there’s a giant rebate from PSL when I installed it.

Island Recreational is a good store. I purchased some items from them and they're going to come back in May to install. They had a rebate program for pool motor and pump. They were very helpful and knowledgeable so it was just a good shopping experience. They did an excellent job. I can go back there in a minute.

I appreciate your apology. We do understand computers go down, my complaint was more about the rudeness of your Manager/ Employees.

I was very happy after visiting the Farmingdale store to purchase a new Aquabot Pool Cleaner. The manager Matt was very polite and walked me through the differences between all the cleaners. The price was unbelievable and much less than any internet price I could find. I will be back in the spring to buy my chemicals. They are the best deal in town.

Bought a pool at Island Recreational. Had it installed by someone who claimed to work for them. They claim he does not and works part-time for another pool installer. So the pool goes up and a few short hours later the pool started to cave in at the bottom. Called Island Recreational on Tuesday Oct 21st after 12 days of fighting with the installer to fix the pool. The Installation Dept guy told me he would call back after I agreed to pay to have them come and fix the problem. Had to call back the next day the 22nd. Now this guy says someone will get back to me one day next week weather permitting. I said can I know when since my wife has breast cancer doctor appointments that week and a surgery coming in a few days after so I could be home if they called or came to fix it. I got a snotty answer of "Next week weather permitting" whatever that means.

Bought the filter and pump package included installation by white glove. Was told at store installer would bring pump... Installer told me no way. Had to call store and send someone to pick up pump. 3 weeks go by before installer returns. Takes all of 10 minutes and leaves with all fittings leaking (pouring) water out and pump not functional. Called company and like all other reviews here, was told to bring pump back to Massapequa store (over 20 miles away) for service and/or repair/replacement... Would have to leave pump there and wait for them to check it, 4 to six weeks????

I purchased a pool from Island Rec in May of 2014. The pool was installed the first week in July. I ordered the sand and bricks as instructed by the store. When the installers came, I was told the pool I ordered didn't need bricks. However they cost me $50 and the independent mason supply is on a no refunds policy. So that was money I lost. When the pool was installed, the wrong skimmer plate was shipped. So I did all the leg work and went to the store to correct the skimmer plate. After the install I noticed that the skimmer was cracked. I go back to the store (20 min. away from the house) to get a new skimmer and to tell the store that the salt water generator was not installed. I set up an appointment to have the new skimmer and salt water generator. When I didn't receive a phone call with the time I was told they don't do the salt water generators and that would be a separate visit for an additional $100. (I already paid an additional $100 that I was not aware of for the filter and the ladder to be put together and out the $50 for the bricks).

I went to get chemicals etc. during the Island Recreational "SALE". I bought 2 other items a while ago but not quite sure and brought them back to return. (Maybe 20 dollars in items). I bought the items I needed but was told the microscreen device to put on a net would be given free. The manager was nasty saying I could not return the items I brought in UNOPENED because I did not have a receipt. She said you have 90 days from purchase and would not take them back for credit. I said this is BS, I have spent almost 400 dollars today. And after arguing with her she told the cashier to take off 10 dollars. (I did leave the items in the store that I was returning). But the cashier said the microscreen was for free then also "Gave" me a bag of 15 of them saying he would throw them in also for free.

Purchased pool pump was installed by island, rec. on 7/8/2014. 18 days later unit stopped working, called their call center on 7/26/2014 said to bring unit to service, they will repair or replace. Asked for corp. # they said they cannot give out. I should not have to disconnect pump that they installed take to Massapequa serv. leave it. If they can't fix they will give authority to go to a store and get a new one or settle for orig. repaired unit / go pick up new or repaired unit at Massapequa then install it myself. Per Isl. Rec. those are the only options. Asked for Corp. Phone # would not give. Very Very unhappy. No way to run a buss. Very consumer unfriendly.

We bought a pool this summer and it was installed in April. They suggested the rebate pump but it was not in stock so they gave us a "loaner". Finally on June 26 the 2 speed pump was installed and it stopped working on June 30. We were on vacation and came home to a green buggy swamp instead of our crystal clear pool. The pump had to be removed and brought to the shop in Massapequa to be "deemed defective". It was defective and then when my husband went back to the pool store in Franklin Square to get a new pump, he got the old one, came home and… it does not fit. We have paid 500 bucks for the weekly service. That is a joke! I am totally disgusted with the service or lack of service we have received. When we call the service department we get a nasty attitude from the people there. In the Franklin Square store Melissa has been the MOST HELPFUL and accommodating person in the whole company. It is ridiculous that you are unable to contact the store. I am frustrated and would never recommend using All Island Recreational.

Early in June (2014), I purchased Blue Torrent two speed pool pump, supposedly as part of PSEG's mail in rebate program (for which Island Recreational asked me to fill out no rebate paperwork, letting me install the pump myself - contrary to PSEG's rules). Less than three weeks after installing the pump, the pump stopped running. I returned to the Farmingdale store where I purchased the pump and was told I must first have the pump checked at their Massapequa repair facility and get a warranty authorization, then come back to the store. I was told however that they did not have my top discharge style pump in stock.

They have the worst policies. I had to rebuild my pool after storm sandy so I got a new filter, pump, liner and cover, oh and then the stuff they say you need to have. Took them 3 times last summer to get the install right, and they gave me the wrong parts, twice I had to go back to the store because of them. Now this season, I would like to open my pool, however hook up the filler, the pump and in twenty minutes there is no pressure so take out the cartridge, clean it, put it back and again twenty minutes, no pressure. Call the store 20 minutes on hold for someone because they only have one number, he tells me I have to bring it to the repair shop, so I unhook everything and bring it in. The repair shop says like 3 days they will call. I wait 5 days and I call the store because once again they only have one number they say, oh they did not call and tell you it was done, no sir they did not whatever, filter gets picked up. Get home, hook it back up, all hoses all on plug in filter on, within a hour no pressure. Now I have never had this kind of filter, I have always had a sand filter for 14yrs which was great, ran perfect. Just saying got that one at HARROWS.

Package deals are a scam and no way to speak directly to anyone in management or the store. I purchased my pump, salt generator and pool opening service in April and now have been rescheduled 3 times for my install. They claim the pumps are on back order when they call, but a friend of mine walked into the Franklin Square store on Saturday and paid full price and walked out with one - interesting since mine was purchased back in April 2014. They also claim there is no way to contact the store directly and can only speak to a customer service person who knows nothing about product ETA's and just runs cover for the store managers.

The customer is always right? Not according to "Island Recreational, Franklin Square." How does a company cancel a $1516.00 order over a $99.00 false advertising issue in today's economy and with so many other reputable pool places to shop at? In the English language "typographical error" meant a mistake in the typing process (such as spelling, misuse of tense or leaving out a word), and plus meant addition to....However, not according to "Island recreational" sales and/or customer service representative. If a manager tells you that you didn't read the "fine print" and you ask him to show it to you and read it to you".. if he can’t find it or explain the terms, chances are he didn't read it either, can't explain it or will just cancel your order. If something says "not combined with any other offer" make sure that it specifies "EITHER/OR......because if it doesn't specify, as "Judge Judy" would say, "it does not exist."

Island Recreational has been advertising and selling variable speed pool pumps that they have not had in stock since late 2013. I was told by multiple managers that they have dozens of customers running their pools on loaner pumps and have been awaiting a shipment of Chinese Hayward knockoffs for almost six months. Customers have been waiting on these pumps since last fall.

The crew who finally came to do the installation left a mess and they were missing parts to the stairs. I doubt they would have ever come back if my sister had not hunted them for me! I saw a review from someone who said their purchase went smoothly. Well they just got their pool in November of 2013. All I can say is wait! My pool is less than three years old and the liner is completely shot! The pool was just about empty of water after the winter, so I go in to see what the trouble was, if there was a big hole I needed to patch. Well to my horror there are about twenty five small holes which I patched. I don't see this liner lasting longer than this summer. Very disappointed! I would not make this my first choice for a pool!

I am having huge issues with Island recreational regarding the poor shabby installation of a pool I purchased from them and had installed by them in July of last year! From day one after signing the credit card receipt I feel like it have been taken advantage of! After purchasing the pool it was one lie after the next regarding installation delivery date of install right on down to after install! The day of install they came late, forgot needed tools and took 6 hours to install the pool!

Went to the NEW Island Recreational today for pool opening chemicals with my husband. After our purchase was rung up, by a nervous, obviously new cashier, we were given our total which was much more than expected. I said to my husband let's check the receipt before we leave. Let's be honest, sometimes things add up fast. Upon reviewing the receipt, we were charged three times for one item purchase. We were less than four feet from where we checked out. We went back to the same cashier who we told what has happened to and she called a man over named Barry. He said why don't you just take two more of that item. We said we didn't want two more. He then said the store would mail us a check for our refund. We said refund? We aren't returning anything, we were overcharged by the cashier. Refused to return our $50.

I purchased a $5,000.00 pool from Island Recreational in May of 2010 with a so called "VIP Membership". This year I anticipate needing some help with opening the pool, as some issues with my filter arose last year. I received their recent catalog in the mail and saw an ad for their "professional Bronze Pool Opening Service". When I called to inquire and set an appointment I was told that they no longer service pools in Queens. No longer service pools in Queens. So what am I supposed to do now if I have problems with my pool, which I anticipate this summer. Because I live in Queens I can longer receive service?

Purchased a new pool in April of 2012. The installation went ok. The installer told us the gauge of the liner was really thin compared to our Doughboy that we purchased from Harrows in 1994. We had upgraded the liner. The next season as I was filling the pool after opening, the skimmer split apart!! Called the company and they gave us the runaround. Our fault, etc. Purchased a new skimmer from Leslie's. Last night we noticed that the water is almost empty from the pool. Obviously a hole in the liner!! We will be purchasing a new liner from Leslie's. I WILL NEVER PURCHASE ANOTHER THING FROM ISLAND RECREATIONAL AGAIN.

Only issue was with the salt chlorine device. Control panel was defective and it took 2-3 months before they would exchange it with new panel. Worked great after that.

I purchased a pool from Island Recreational in the summer of 2013. Unlike most of the other reviews, the process went smoothly from start to finish. From the initial purchase to the installation, there were no hiccups at all. They even upgraded my liner for me at no cost to a much heavier one when the one I selected was out of stock. For the price I paid, the quality and service was well worth it.

For the first time, we had Island (Wreck) do our pool closing and it will be the last. We had to buy a new cover due to the storm last year and decided to try them out. We were sold the Cadillac cover which Island Rec had on a closing special. They said if we purchased the cover, we would get a free closing which included the Winter Orb, an 8' x 4' air pillow and the winch and tie downs. We purchased it and when we were at the register, the girl said she didn't have the cover in stock. Why didn't they tell us this before we made the sale? Then the manager said, "Don't worry, we will have the service department deliver all the items when they come next week to close down the pool..."

I bought a Pool Butler Wizard from Island Recreational in the winter of 2012. It was installed in May 2012 and worked for a couple of weeks, then started blowing fuses. They replaced the fuses with a higher-rated amperage, that worked for another month or so and now it doesn't work at all. I DID not get one season out of it and they kept telling me that they would replace the transformer but that has still not happened. They won't replace the system that I paid almost $1300 for but they will give me 50% off a new filter system. I never want to have to deal with these people again in my life. Give me my money back so I can move on with my life. They have no regard for the customer.

I had read all the bad reviews on this place but figured I'd give it a shot being I only needed to pick up pool shock. When I walked in, there were 5 young boys sitting on the ground up in front of the registers all with work shirts on. I asked if someone could lead me in the direction of the product I needed. Not one of the employees budged to help me. Instead they all argued over who was going to help me. When one finally got off his **, he slowly walked me over and pointed to the gallons of shock. Being I'm a small woman, you'd think he'd pick up the shock and carry to the register. Once I got to the register, it was a joke getting one of the boys to ring me up. Overall, I'll never step foot into this business again. It's a surprise to me how they even have any business.

Wow, I'm lost for words. Just like the threads below I find it hard to believe that they are still in business... To keep it cut and dry, I basically need a part every year b/c something always breaks with Island Recreation's "China made " filter system. I needed a simple plug and they don't have it. I needed an inlet fitting and they don't have it and can't be ordered till next year... Island Recreation parts are made specifically for them and hard to matchup... Anyways for the people that are stuck with their parts breaking and not able to get, Go to... INYOPOOLS.COM. They have mostly what you need to get back to enjoying your pool. My kids missed out on Labor Day weekend b/c I couldn't run my filter without that part and had to close my pool 2 weeks early.. Good luck.

In February of 2013, my wife and I went to the Deer Park location of Island Recreational to purchase a new liner for our 18x33x48 pool. We looked at several different types and settled on the high end liner which was $1079.00 before tax and installation was free. In the interim, I had to replace a section of the pool wall which over 25 years corroded at the skimmer section due to the chlorine. I took care of that problem and had a scheduled date. About 3 days prior, I still haven't received a call confirming our install so I called and was told the liner wouldn't be in for another week or so. I couldn't understand why I had to call to find this out and I wasn't called in advance after I had taken a day off from work to be here. The day the liner was installed, the installer told me this liner was defective and had many, many wrinkles and they would come back at the end of the season and replace it with the same liner which is what he wrote on the work order.

Island Recreational has a long standing policy of questionable sales practices. At a sales conference in the spring of 2013, a conversation among several independent pool professionals revealed a "bait and switch" tactic regarding Hayward pool filters. Hayward is a high quality company based in Elizabeth NJ. Island Recreational advertises Hayward products for several dollars less than retailers can purchase the products directly from Hayward. BY law they must have one unit available at that price. So when you get to the store, you are "directed" to "a better filter" for some other price.Of course, the workmanship of these products is sketchy at best. The products are custom made exclusively for Island Recreational (and hence only available from Island Rec) and are low quality, high mark-up Chinese knockoffs. The company has an unusually high rate of pool liner failure. Again, bait and switch tactics, factory seconds, or old stock (freshness is of paramount importance to pool liners). For an honest deal at honest prices, and for genuine Hayward products, I recommend Pool Packages Plus, on Waverly Ave. in Holtsville. They can be reached at 631-758-9180. They have been in business since 1985.

On August 3rd, 2013, I went to the Deer Park, NY Island Rec location to get pool supplies. I went there with my 2 young children. Upon arrival, I was assisted by a very nice young lady who could have sold me junk and I wouldn't even know it. I brought the items up to the register. I also needed bags of salts for the pool which were located by the entrance/exit of the store. I walked over to the pile of salt bags and noticed it was still covered with plastic as if never opened. I turned around and asked the cashier if she had another area of salt bags. She was saying, "I have to give you a ticket before you can take it." She had her hands up and was moving her hands in a punctuating manner with each syllable. I'm one to always try to take the higher road so I apologized and said, "I didn't know that."

During the week of April 19, 2013, my husband ordered a pool liner for our above ground pool from the Medford, NY store. We were planning a pool party for my niece and nephew's birthday on June 29th. We knew that it would be a busy season as the summer months approached so we decided to start out early. Island Rec told us that the next available date for installation was May 7, 2013. On that day, instead of the installers, a "pool surveyor" arrived to verify the measurements of the pool for the pool liner that was ordered. He also indicated that the deck around the pool needed to be dismantled for the pool liner to be installed. Since there was a misunderstanding with the installation date, we returned to the store to re-schedule. IR gave us a date of June 8. It seemed like ample enough time for the installation and to tie up loose ends if need be.

I purchased a Black Diamond filter a month and a half ago and have not been in the pool yet. Every time I asked someone in the store what they thought the problem was I got a different answer. The 60-day return policy is a joke, its only if you don't use the crap they are selling you. One employee tells me to take a piece of the filter and another says it should be left on. I had a pool company come and they said the filter is too small for the size pool I have but the employees at Island Rec say it's not. I have to clean the filter every half hour. That's not what I consider a working filter. I will never shop there again and will make sure I tell everyone how horrible their service and knowledge of pools is a big joke. Not even willing to try and make their customers satisfied.

I purchased the Aquabot Pool Cleaner for $699.00. When I made the purchase, the salesman told me that I had 30 days in-store warranty and 1 year with the co. So today, I go to return it because it stopped working before the 30-day time frame, and when I get to the store, the rude manager, Barry, said he couldn't exchange it. I would have to take it to their service center... I told him what the salesman told me about the 30 days in-store return. He said they don't have that policy and couldn't exchange it for me. Then I called their customer service number. He told me his boss' name was Pete, and, of course, Pete doesn't have a direct number so you have to speak to whomever answers the phone, and they threaten to hang up on you when you're upset and yelling. The guy on the phone said the only way the store can exchange a product is if it's returned unused in a sealed box... I told him to listen to himself; how do I know the vacuum doesn't work unless I use it in the water...? Silence on the other end. This place is a joke. Better Business Bureau will be receiving a nice long email from me... I already contacted my CC company to dispute since the merchant is unwilling to help a customer...

Liner was installed in May 2011 and suddenly, and without warning, peeled away from the pool wall while kids were in the pool on July 4, 2013. I got the kids out but could not save the liner. It continued to pull away from the wall and all water emptied out in less than one minute. Pool is ruined, yard is ruined, and summer is ruined. Island Rec will only process claim for liner with manufacturer and bears no responsibility for the liner or the installation. They have a totally apathetic and smug attitude and do not mind losing me as a customer. In fact, Brian said it was fine with him. I guess I'm supposed to be happy with a 40% return on a liner with no pool. Island wreck does not care nor do they support what they sell. I was told they only sell the products and that's the end of it. Save your money, people. Do not make any major purchases from this company because if you do you are on your own. It's amazing how they stay in business with their policies and attitudes.

I bought a pool from Island Recreational and they came to install it, ok. They said to fill it 12" a day, which I did. They never came back after the pool was filled to check on anything. The pool has a leak from the return, inside and out. They used some white, crappy, pasty sealer for the plastic joints/threads instead of the white Teflon tape that was provided. It was leaking on the outside from where two plastic parts were screwed together. Also on the inside, the liner has pulled down half an inch at the return, exposing the liner where the cut-out was made in the liner for the return. I called them three days later, which was a Friday, to have the installer come back and have them repair it. They gave me an appointment for Monday and no one ever showed.

We recently purchased a pool from Island Recreational along with White Glove Installation. We were told to fill the pool half way and they would be back. When they returned, we were told to complete the filling of the pool. I did that and then heard water leaking. They never hooked up the filter or any hoses. We were told that was not part of the installation. We had White Glove Installation and we're under the impression that this was part of the install. We returned to the store in Massapequa and asked to see the manager, and that we needed assistance in putting together the filter. They refused to help us. They showed us a showroom model of what the filter should look like. We put together our filter and started running it and the water continued to leak, but now it was coming from the skimmer. Once again, we called. We were told by the installer that Island Recreational, 9 out of 10 times, always gave the wrong skimmer. The fun continues...

They ask me to be fair and accurate about what I write. Okay, let's start with the time on the phone. 16 phone calls - total time invested on the phone alone... get this. It's 154 minutes and I'm not done yet. Pool liner has yet to be installed correctly. It is July 3rd and I had 4 kids in my house at 9AM with 83 degree heat and 88% humidity. I guess you can figure out that they were not in their pool. That's 4 trips to the store in Deer Park - Unprofessional, unclean, unkempt, disorganized, etc.

I just purchased a ladder for my pool on Tuesday and was told by the manager they didn't have one but would have it sent from another store and I could pick it up on Friday. Lo and behold, I went to pick it up and was told "Oh no" we weren't told to have one sent from another store, and I would have to go and get it, So I said, "Do you think I would be here if I knew I had to pick it up elsewhere?" They just looked at me like I have 7 heads. Also I when I picked up the ladder, I noticed there were no flanges (this is to attach the ladder to a deck) with it. I asked about it, and was told I had to purchase it.

We ordered a pool from this horrible company. We had the site surveyor come and tell us exactly what we needed to do, get the sand, keep it 50 feet from the pool, blah blah blah. Then I went the next day and paid $3,000 in cash only to be told that it would be 4 weeks until installation. Okay, so we accepted this. The day came and the installers come who by the way were SO unprofessional. They screw around for an hour and finally start putting up my pool. All of a sudden, they don't have the rake they needed to level my sand, so one of them gets picked up by a wife and 2 kids running in my yard and proceeded to go get the rake. An hour later, he returned and it started raining. Now, he is rushing to get the pool up. I questioned him on my liner because we paid $200 for an upgraded liner. This does not look like my liner and he said it's the same one that was ordered. Anyway, it was THE WRONG LINER, so we proceeded to go to the store and they admitted that they made a huge mistake and would correct it.

I have the pool wizard. I bought it last year and had no problems. My pool was opened in May and two weeks later, it stopped working. I called many times and they all told me the manager, Brian, would call me back. He never did. I had to keep calling him. Finally, I got him on the phone. He gave me an appointment that I had to wait more than a week for. The day finally came and it rained. I had to call them several times to see if they were coming or not. They gave me another date. The weather was bad but no rain. I called three times and they told me they were coming but again never did. I called again and they told me they were coming the next day. I called the next day and they had no idea what I was talking about. The people they have answering the phones need to be trained because they are just plain stupid. The fifth time I called, I got the manager, Brian. He was nothing but nasty and rude and playing stupid. I guess they go through training on how to be rude and play stupid to customers. I will be filing a complaint with the BBB.

We opted for the white glove service to have our pool installed. The liner was installed improperly and because of this, we need a new liner. We waited for weeks for an appointment. The day of the appointment, I received a phone call that the tech had come and there was too much rain water in the pool to install. Only problem was, no one came to look at pool because I was home ALL day IN the backyard where my kids were playing.

We purchased a pool last year. It was put up uneven. They lied and said they came to check it and never did. Then we noticed a hole and rust coming out in a hole near the return hose. We called and spoke to the manager, BRIAN. This is the nastiest, rudest and unprofessional person I have ever dealt with. NO ONE SHOULD EVER BUY FROM THIS COMPANY. They do not stand behind their service or products. I can't imagine how this person is still employed. Get your pool anywhere else!

I have an 18x26 oval pool, which I bought 5 years ago. I opened the pool last week and was vacuuming it today. My two kids were in the pool. All of a sudden I heard a metal sounding pop and then in a blink of an eye, all of the 25,000 gallons of water went rushing out along with me and my kids. The pool split from the hole of the water return down and split the liner in half. The pool is mangled all the way on both sides to the balusters (basically half of the pool along with my lawn, my neighbor's lawn fence, you name it).

I bought a pool with "free" installation in the beginning of March (over $400 so far). Delivery date was set for April 24th. On the 22nd, they called to say they didn't have the liner I ordered. No problem, I'll wait - they told me it would be mid-June for my install if I waited for the liner. Since the install was for the 29th, I agreed to their offer of an upgraded liner, which I agree is a better liner but my kids wanted the fish liner. There was paperwork and the salesman said an adult must be home for delivery and to sign for it.

Island Recreational just called to say they won’t fix my almost $5,000 pool. The installation department is the most horrible department I have ever encountered. They had their top guy come to say they screwed up and now they won’t fix it!! Calling news, Consumer Affairs, and a lawyer. I wanted them to fix. Now I want my money back!!! Oh and by the way, they claim owners don’t ever call or communicate with workers, and bosses are busy with their children while I have a crooked pool with mounds of dirt. Please don’t use them. They are LIARS!!!

In September of 2012 I purchased a new cover for my semi in-ground pool from Island Recreational. I also purchased a leaf net and their services to close my pool. My pool closing was scheduled for September 21, 2012. I was given a window of between 11-4. That being the case, it was necessary for me to take the day off. They never showed up nor did anyone call. At 4:30 I called their customer service. I was informed that they were backed up and would not get to me until the next day. So I took a day off for nothing. They came the next day and did the job, but neglected to give me the key for the padlock that locks the cover in place. Something I didn't find out until this spring - not knowing there was even a lock there.

I was due for an opening on Friday, 5/17. I received a phone call canceling due to a worker injury; it was rescheduled for Sunday, 5/19. The two man crew arrived with an attitude. The crew leader was abusive to the worker. They did not finish the installation. They did not wait 5 minutes for me to get a replacement hose. They refused to install the pool ladder saying it was too heavy. They put the paper in my mail box and drove off. My 80-year old neighbor and I (I'm 68) put the ladder in yesterday, and I completed my own connections. They gave me no satisfaction on the phone. Don't use them.

This company is horrible. I purchased my pool and 2 months later, the filter pump failed. I received another at no cost and that didn't work either. Since this pump was required by code to be hardwired, the mail plug had to be cut off. So when I returned the second one, I was told it had been altered and was not returnable even though it was brand new and didn't work. They told me improper wiring by my licensed electrician was the problem even though the first pump worked fine for two months. I then went back a different day and spoke with someone else who exchanged it for a new one at no cost. Then a tree limb fell damaging the pool, so I went to the parts dept. in Massapequa and ordered the parts which were supposed to arrive in 7-10 days, at which point I would get a phone call.

This place is the worst. Poor customer service, lack of sales experience, lack of professionalism. They take something that is supposed to be enjoyable and turn it into a nightmare. Stay far away from this place and shop elsewhere. Anywhere but here. Losers!

I purchased a pool package from Island Recreational on April 21, 2012. Since I am a novice when it comes to pools, I believed everything the sales person told me and thought I was getting a great deal on a pool. However, after shelling out almost $5,000 for a pool package, I went home and looked up reviews on Island Recreational. I cannot believe the negative response people had about this company and merchandise. Well, after reading the comments about the service and merchandise, I decided to cancel my order with Island Recreational on April 22, 2012.

They installed the pool incorrectly. They admitted their mistakes and came back several times to try to fix. The pool installers actually said, "Those pieces are supposed to be crooked." Unbelievable. They told us that we owed them an additional 400 dollars when completed. This was the white glove install team. But when you read the white glove promise, it states you know exactly what you will spend beforehand. Another lie. Brian at Island Recreational is the supervisor who is arrogant and very incompetent. His customer service skills are not very high at all. The pool is a disaster. We lost out on money, then they lie about money they owe us. They said they gave us 50% back, and I am still shaking my head. Do not go here! Stay away! Look at all the complaints and this company does not deserve your money! You will be disappointed.

This is ridiculous. We had originally filed a complaint about the installation of our pool and the made-up charges. And then managers are not having a clue on how the charges are made. Then I spoke to a manager named Brian, who gave me a $100 refunded check. In reality, that's proof they knew they messed up. Why else would they do that. So, last week I called and told them there are problems with the pool that we've noticed - the side of the pool is not straight, dimple marks, etc. They told me a quality assurance person is coming Monday, August 13. Well, the man came. Name was Matthew, and he verified there were issues with the pool - dimples, pool wasn't straight, filter making a noise, etc. He told us that he wouldn't write everything but marked most down and said that he'd give it to the company and they'd have someone contact us to fix these issues. We verified that there would be no additional charges for this and that they were at fault.

We purchased a pool from Island Recreation this past March/April. Nothing about this process went well. Long story short, the installation was done so poorly. The well-being of my family and anyone else who might use our pool was truly put at risk where the deck around the pool is concerned. Absolutely horrible! After several months of us trying to get these issues resolved, the same unqualified installation crew was sent back to finish replacing the damaged ladder and post! This was just two days ago. I have documented, one after another, emails and pictures.

I purchased a pool on April 8, 2008. On installation, my husband was not happy with the size of skimmer but was told that's how they make them now. On Aug 7, 2012 the pool exploded. The walls tore away and there was water everywhere. Contacting Island Rec and speaking to Brian, the complaints person, was a horrible experience. He said they no longer carry that pool as if that absolves them of any responsibility but we purchased the pool from them. Trying to get in touch with the manufacturer is a nightmare, no phone #, no email response. We sent a certified letter and there is nothing to date. I complained to Better Business Bureau. Island Rec said it's manufacturer's issue. I'm still waiting to hear from Asahi, the manufacturer. I won't hold my breath.

I own an Intex AGP and the combo filter/pump went after 2 seasons (that's another complaint). I took the pump to IR to try to replace it. They told me they don't deal with this mfg., so I asked if they had anything comparable of their products. "Oh yes," was the reply, "this pump here will fit your pool perfectly." I repeatedly asked, "Are you sure (because it was a sidewalk sale and not returnable for refund or credit)?" "Yes," the salesman assured me. I went home, hooked up this pump and then realized there was no place to put the filter cartridge, like on the Intex one I had.

In June of 2012, I bought a refurbished Aquabot pool cleaner from this company. I took the item home and it worked for one or two days maximum. I took it to the service center from Deer Park to Massapequa on June 30 and received it back on July 18th, only to find out that the damn thing is still not working! I don't understand how these people are still in business! I tried to charge back the item, but since their receipt says no refunds or exchanges, I am not able to do so. This is the worst place ever. Do not spend your money at this store, you will be better off going to a smaller place to buy your pool products. Island Rec should be out of business. Let's make it happen! Let's stop going to them!

My husband and I purchased a pool from Island Wreck on 7/4/12. I should have known by the lack of intelligence from the salesman that this would turn out bad. He was so inexperienced that I had to show him his own advertisement in the paper. Then they tried to tell us that the pool advertised was not the one they meant to put on sale; it was for a smaller one. After 20 minutes and the salesman hemming and hauling with the store manager in Franklin Square, they finally agreed to honor their advertisement. So we end up spending $1,500 for everything and spending an additional $500 for their white glove service that's a joke. Since I've dealt with them, they have yet to put on a pair of gloves and make me feel like I am a customer whom they appreciate.

I purchased a pool heater and specifically told the salesman that "I had an old one in its place and will you remove the old one and install the new one?" He responded, no problem. The salesman had no knowledge of any of the products he was selling. I knew much more about pools and the equipment than he will ever know. I bought the heater, a reel and solar cover that was not in the store, but would be the next week. I was scheduled for a Sunday installation. The heater was delivered 2 days prior as they said it would. Ready for installation. Not. They called that morning to confirm and just to make sure, I asked again if they will disconnect the old one. He said absolutely not, I would be responsible.

As noted by others, I, too, usually leave the Deer Park Island Rec totally frustrated and aggravated. I've been buying chemicals, etc. elsewhere, but I need a new automatic pool cleaner. Since the choices are limited, I went to Island Rec, who advertised that they were having a moving sale, until July 6th. Well, it's July 6th, but the store was closed already and I was directed a mile south to the new location.

I shop at Island Rec in Deer Park with very low expectations for product quality, customer service or the overall customer experience. However, I have found a way to shop there productively. Island Rec is good for: cheap chlorine (the liquid or powdered shock; definitely do not buy the tabs) when you can get it for 99 cents or $1.99 per gallon, parts such as vac connectors, skimmers, etc., and the price of DE using the bar code in their Newsday ads. That's it! The floats never last. The salespeople are all bait-and-switch ("that product we advertised? don't buy it, it's no good; buy this more expensive one") and as far as pool installation goes, this forum speaks for itself.

We had a surveyor come out on 5/5/2012 to mark and survey the site for a 15 x 30 oval pool. He gave us the "okay" and said that size would be able to fit. It was supposed to be 6 feet from the fence and 3 feet from the retaining wall. When the installer came on 6/4/2012 to install the pool, it was installed 9 feet from the fence and 4 feet from the retaining wall. He had no paperwork from the surveyor placing the pool 6 feet from the house and 3 feet from the plantbox. As we were filling the pool one foot of water per day, water started to leak out.

I had my pool installed after waiting a whole month and I called very disappointed. And the guy gave me an attitude and told me it was my prerogative to take it the way I wanted it, as I could not believe I had to wait 3 days to get someone back at my house to fix the problem.

It’s hard to believe that a place that has 87 pages of complaints stays in business! My husband and I call this place Island Wreck because every one of our experiences here have been horrendous. Every time you go in there you are guaranteed to see at least 15 young people standing around looking like they work there. That is just a ploy to get you to think they are actually working, but they just socialize there apparently. They all know absolutely nothing about pools and cannot help you with anything at all.

This is the worst place. Do not ever go here or buy anything! We went to the store on May 12, 2012 and ordered a pool liner (which they said was in stock) and set up an install date of May 30, 2012. On Saturday, May 26th, we got a call saying the pool liner is out of stock and now have to wait for it to come in. "How long?" I asked. "Not sure," they said. Every week, we called and got the same answer, "Not sure." So, we got a call saying the pool liner will be coming in on May 8th and set up an install date on Friday, May 15th. Then, we got another call on May 7th to 8th saying it should be in by the following week. Then, we got another call on May 11th that the pool liner is being shipped to the store and will call us when it got there, the Franklin Square store.

Don't ever use this place; it's horrible business. I spent $700.00 on a filter; it broke four times, and they would not replace it. They never call you back. What a horrible place. I'm going to make a complaint to the Better Business Bureau, and everyone on this website should do so too.

At first, all of the installation of the pool went well. Now, the solar unit had to rescheduled. They don't install on the same day. We waited for the date for tech to come to the house to install the solar. First, he said that he had never installed a unit before, first mistake. Then, we were dissatisfied with that, so we called to have a re-install of the solar unit, but would appreciate a different installer. Answer to that,"that is the only installer we have for those units."

The manager of store was directing me to buy wrong size filter for my pool. If you go to a store and you tell them the size of pool and that it is in-ground, it is their job to direct you correctly. I am upset because if I did not look into it myself with the manufacturer, I would not have had adequate efficiency with the filter. I looked them up on this website because I was so surprised that they directed me wrong when this is what they do. I will not go back to that store for anything.

It all began upon purchase. We were assured that the company absolutely does not use contractors. The White Glove Installation Service people were definitely contractors. We've had issues with this company since day one. First of all, the company kept telling us that the liner we would like would be available upon installation. We heard this several times. Then on installation date, we were given a different liner. Next, the whole pool was a different one than we ordered. It was not even the pool we purchased. It is less than one year later and our pool already has several leaks due to poor installation. One of the leaks is around the skimmer, the gasket was incorrectly placed. There are also several other leaks around the safety valves.

I bought a $200 sand filter from Island Recreational last year, it's still under warranty. I brought it back to the store because it's leaking and was told they can't do anything about it in the Medford store. I have to drive 1 hour away to Massapequa drop off. If they can fix it, they will. If not, they will not replace the item and I would have to make another 1 hour trip each way to pick up. This is complete **. They never ever said anything about this to me when I purchased the item and I have never ever heard of such nonsense. I sent a letter to the owner John Bonelli. Still nothing. If I don't hear from them by Friday, I am calling News 12, Better Business Bureau and the attorney general on their scam-like practices! They are duping their customers and it's not right!

Island Recreational in Massapequa - I'm very disgusted in your service. I purchased a pool one month ago with wizard pump and white glove service. So far, black glove and no wizard. The pool was setup today and hours later, I got a call - no pump, it's on backorder. **, now I have a pool with no filter unless I want a through-the-wall filter and no wizard. Oh yes, I was told I could pick up the wizard on the 29th. The store manager said it would be brought out after the pool is up. Now you don't have one for me. If not resolved in days, I will be contacting my attorney, channel 12 and BBB.

I scheduled for an opening last March 3, 2012 (platinum pool opening on May 24, 2012). A platinum opening is the wreck of this company’s high-priced job. Included in this job of $237.89 are the following: removing and emptying hold ‘em downs (I did this myself), removing and folding up your winter cover (wow, they did that), and removing my air pillow (I don’t have one). One last thing to do: remove wizmo plugs and plates. Thank the Lord they did that. They connected my filter and pump. Now, here comes the kick in the shins. These so-called installers were supposed to vacuum the pool floor and add chemicals. I left a note asking that the installer to call me if there is a problem. I had to go and pick up my grandson. What do you know? It turns out there was a problem. Did I get the courtesy of a call to discuss the situation? Heck no.