Independent Home vs. Hydro Dimensions
What is the difference between Independent Home and Hydro Dimensions?
Both Independent Home and Hydro Dimensions walk-in tub customers report quality service and well-made specialty bathing products. Independent Home offers a one-stop shop for customers, providing everything from design and sales to installation and service; Hydro Dimensions doesn’t install its tubs but works with local distributors for installation and service. Both offer upgrade options with features like dual massage jets and heated backrests.
- Independent Home is best for individuals who like taking care of the entire buying experience with a single company.
- Hydro Dimensions is best for those who want to choose between multiple models and don’t need wheelchair accessibility.
Reputation on ConsumerAffairs
 |  | |
| Overall star rating | 4.6 | 4.5 |
| Verified customer reviews | Read reviews | Read reviews |
| 4.6 | Read reviews |
| 4.5 | Read reviews |
Cost
| | |
| Basic tub starting price | Only available with quote | Only available with quote |
| Installation included | Included | Not included |
| Financing offered | — | |
| Discounts offered | — | |
| In-home quotes required | — | |
| Warranty - Labor | Lifetime | One year |
| Warranty - Parts | Lifetime | Lifetime |
| Warranty - Tub | Lifetime | Lifetime |
| Only available with quote | Included | Lifetime | Lifetime | Lifetime | |||
| Only available with quote | Not included | — | — | — | One year | Lifetime | Lifetime |
Available walk-in tub types
| | |
| Soaker tub | ||
| Wheelchair-accessible tub | — | |
| Bariatric tub | ||
| Tub/shower combo | ||
| Two-seat tubs | — | — |
| — | ||||
| — | — |
Tub features
| | |
| Step-in height | 4.5 inches | 5 inches |
| Fast drain | ||
| Quick filling | ||
| Grab bars included | ||
| Number of hydro jets | Customizable | 10 |
| Number of air jets | Customizable | 20 |
| Chromotherapy offered | ||
| Heated seats option | ||
| Heated backrest option | ||
| Remote control option | — | — |
| Showerhead options | — |
| 4.5 inches | Customizable | Customizable | — | |||||||
| 5 inches | 10 | 20 | — | — |
Services included with installation
| | |
| Door sizing | — | |
| Old tub removal | — | |
| Wall repair and repaint | — | |
| Electrical wiring | — | |
| Flooring touch-up | — |
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| — | — | — | — | — |
All information accurate as of publishing date.
Independent Home
Independent Home uses a "factory-direct business model" and designs, produces, sells, installs and provides technical service for its in-house walk-in tubs. All of Independent Home’s walk-in tubs come with angled grab bars on the inside of the tub.
Independent Home helps set itself apart from competitors with one-year quotes — customers who participate in a free, at-home consultation can lock receive a quoted price that's locked in for a year. The company has financing options and sometimes offers coupons for installation.
Some of the company’s models include:
- Dignity Dual Massage Walk-In Spa Tub: This model comes with dual air and water massage systems, and it has a 5-inch step-in. In addition to its ozone cleaning system, the tub also comes with a few key features: chromotherapy with rotating lights, an extendable showerhead and an 18-inch-wide door. It comes in a range of sizes, from 28 inches by 28 inches by 40 inches up to 32 inches by 52 inches by 40 inches.
- v4 Celebrity Walk-In Bathtub: This tub has two safety grab bars, electronic controls and temperature control valves for the water. It also features an ozone cleaning system, 20 air jets and eight water jets, and it can drain in as few as 90 seconds.
- Royal Walk-In Bathtub: This model is the size of a standard bathtub but comes with a 15.4-inch power seat and 13.4-inch door to make wheelchair, walker or bariatric accessibility possible. The seat is controlled with a button and can lift up to 365 pounds. Bathers can lie down while soaking or opt for the hand-held showerhead. The tub also includes a backup battery to power the walk-in tub on and off.
What Independent Home customers say
Independent Home customers give the company overall positive reviews on ConsumerAffairs. Many reviewers say the process is easy from start to finish and that the staff is extremely professional. They also rate the company highly for its one-day installations and the quality of work. A couple of reviewers were not happy with the placement of the tub and the fill time, however.
The tub is very good quality. It was simple to purchase it and the installers were good as well.”
– Retha of Gentry, AR
Hydro Dimensions
Hydro Dimensions is a walk-in tub manufacturer based in Temecula, California. All of its models are made from gelcoat fiberglass and designed with a 17-inch seat, grab bars and nonslip flooring. The company’s tubs have UV sterilization and ozone sanitation, which makes them easy to clean and maintain.
Hydro Dimensions’ Safe-T Drain system also makes it easy to get out of the tub in as few as 85 seconds, and the faucet and fixtures can be color-customized in polished chrome, oil-rubbed bronze or brushed nickel.
Therapy options include Hydro Dimensions’ PureBubbles Skin Therapy, which can help those with sensitive or dry skin, eczema or psoriasis, and deep-tissue massage. Hydro Dimensions also offers an air massage system.
Popular product lines from the company:
- HD Series 2645: Hydro Dimensions designed its HD Series 2645 to fit in small spaces. Its tubs include safety features like a hand-held showerhead and a grab bar on the inside of the tub, and the door can be placed on the left or right side. If you have a slightly larger space, you can use the included extension panel to install the tub from wall to wall.
- HD Series 3060: This is Hydro Dimensions longest model (60 inches). The tub, which comes in white or biscuit, is ideal for individuals who prefer to stretch their legs while bathing or those who are 6 feet or taller.
- HD Specialty Series 3052W: At 29.75 inches by 51.5 inches, this specialty series walk-in tub includes an outward-swinging door and a hand-held shower.
What Hydro Dimensions customers say
Most Hydro Dimensions users on our site had positive experiences and report pain relief after using the tub. Reviewers also mention feeling safe while bathing and enjoying the jet massage. In some negative reviews, customers had complaints about the tub's installation and difficulty draining.
My wife saw something about Hydro Dimensions and she had them come out to talk to us about it. The guy we talked to was friendly and he answered any kind of questions we had. We felt like we would’ve sent and put these kids through college with the price of it all, but so far, I love the tub.”
– John of Round Lake Beach, IL
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Bottom line: Independent Home or Hydro Dimensions?
Independent Home and Hydro Dimensions focus on providing a safe and accessible home environment for seniors and those with mobility issues. Both companies offer therapeutic bathing features like chromotherapy and water massage. However, Independent Home takes care of all aspects of the walk-in tub sale, including installation, which Hydro Dimensions hires local workers for.
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