Both Independent Home and Hydro Dimensions walk-in tub customers report quality service and well-made specialty bathing products. Independent Home offers a one-stop shop for customers, providing everything from design and sales to installation and service; Hydro Dimensions doesn’t install its tubs but works with local distributors for installation and service. Both offer upgrade options with features like dual massage jets and heated backrests.
- Independent Home is best for individuals who like taking care of the entire buying experience with a single company.
- Hydro Dimensions is best for those who want to choose between multiple models and don’t need wheelchair accessibility.
Independent Home vs. Hydro Dimensions cost and installation
Independent Home and Hydro Dimensions both offer a full-service, all-in-one package. Independent Home provides this service with its own in-house team of professionals who handle the installation.
Hydro Dimensions works through a national network of local dealers who provide their own professional teams to manage the entire installation process for you.
 |  | |
| Basic tub starting price | $4,995 | $2,790 |
| Financing offered | Third-party financing plans | Third-party financing availability depends on the dealer |
| Discounts offered | Yes | — |
| In-home quotes required | Yes | Yes |
| Labor warranty | Lifetime | Not included |
| Parts warranty | Lifetime | Limited (10-year prorated) |
| Tub warranty | Lifetime | Lifetime |
| $4,995 | Third-party financing plans | Yes | Yes | Lifetime | Lifetime | Lifetime |
| $2,790 | Third-party financing availability depends on the dealer | — | Yes | Not included | Limited (10-year prorated) | Lifetime |
Independent Home vs. Hydro Dimensions types of walk-in tubs
Independent Home focuses on a single, customizable tub platform rather than a large catalog of different models. It offers a standard tub and a hybrid tub/shower combo.
Hydro Dimensions has a much larger selection, with 16 different models to choose from, including a specialty series with tubs designed for wheelchair access and for larger, bariatric users.
| | |
| Soaker tub | Yes | Yes |
| Wheelchair-accessible tub | Yes | Yes |
| Bariatric tub | False | True |
| Tub/shower combo | Yes | Yes |
| Two-seat tub | No | No |
| Yes | Yes | False | Yes | No |
| Yes | Yes | True | Yes | No |
Independent Home vs. Hydro Dimensions features
Independent Home's key feature is the ability to customize your tub with features, including hydrotherapy, microbubbles and a heated seat.
Hydro Dimensions is also known for its high-performance features and customization. It has a very fast drain that empties in about 85 seconds and offers a unique service that lets you decide where the massage jets should be placed on your tub for a personalized experience.
| | |
| Step-in height | 4.5 inches | 5 inches |
| Fast drain | Yes | Yes |
| Quick filling | Yes | Yes |
| Grab bars included | Yes | Yes |
| Number of hydro jets | Customizable | 10 |
| Number of air jets | Customizable | 20 |
| Chromotherapy offered | Yes | Yes |
| Heated seats option | Yes | Yes |
| Heated backrest option | Yes | Yes |
| Remote control option | No | No |
| Showerhead options | Yes | No |
| 4.5 inches | Yes | Yes | Yes | Customizable | Customizable | Yes | Yes | Yes | No | Yes |
| 5 inches | Yes | Yes | Yes | 10 | 20 | Yes | Yes | Yes | No | No |
Independent Home vs. Hydro Dimensions installation services
With Independent Home, a complete installation is always included in the service, handled by its own team of licensed professionals.
Hydro Dimensions also offers a full-service installation model, working through its network of local dealers whose professional teams manage the entire installation process.
| | |
| Bathroom door resizing | Yes | Yes |
| Old tub removal | Yes | Yes |
| Wall repair and repaint | Yes | No |
| Electrical wiring | Yes | Yes |
| Flooring touch-up | Yes | No |
| Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | No | Yes | No |
Independent Home vs. Hydro Dimensions reviews
| | |
| Overall star rating | 4.4 | 3.6 |
| Verified customer reviews | Read reviews | Read reviews |
| 4.4 | Read reviews |
| 3.6 | Read reviews |
What Independent Home customers say
Independent Home customers give the company overall positive reviews on ConsumerAffairs. Many reviewers say the process is easy from start to finish and that the staff is extremely professional. They also rate the company highly for its one-day installations and the quality of work. A couple of reviewers were not happy with the placement of the tub and the fill time, however.
“The tub is very good quality. It was simple to purchase it and the installers were good as well.”
– Retha of Gentry, AR
What Hydro Dimensions customers say
Most Hydro Dimensions users on our site had positive experiences and report pain relief after using the tub. Reviewers also mention feeling safe while bathing and enjoying the jet massage. In some negative reviews, customers had complaints about the tub's installation and difficulty draining.
“My wife saw something about Hydro Dimensions and she had them come out to talk to us about it. The guy we talked to was friendly and he answered any kind of questions we had. We felt like we would’ve sent and put these kids through college with the price of it all, but so far, I love the tub.”
– John of Round Lake Beach, IL
Bottom line: Independent Home or Hydro Dimensions?
Independent Home and Hydro Dimensions focus on providing a safe and accessible home environment for seniors and those with mobility issues. Both companies offer therapeutic bathing features like chromotherapy and water massage. However, Independent Home takes care of all aspects of the walk-in tub sale, including installation, which Hydro Dimensions hires local workers for.
