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Reviewed Nov. 28, 2023
After following the instructions word for word, the blower would not start. My 1st thought was contact the company (blower was bought directly from company). It got me nowhere. Product can not be returned once fuel is put in..(how else would we of known it wouldn't start). The agent referred me to a repair shop. When I asked how I get the repairs paid for, he said the repair company would chat with me about the cost. Meaning, Husqvarna does not let you return "lemons" that cost over $300 and DO NOT WORK. They do not stand behind the products, as they give no help and refer you to True Value. Makes no sense. Highly highly disappointed. I would not purchase from this company.
Reviewed Nov. 19, 2023
I had to replace a Husqvarna chainsaw that was lightly used and had a multitude of issues So I recently replaced it with a Husqvarna 440 rancher chainsaw. (I should have learned with the first saw…) As I went to fall a tree that was only 4” in diameter the chain came off. I then had to put it back on just to have it come right back off again while falling two more 4” trees. I used it again to have it once again pop off. I had noticed today that the chain could not glide through the guide on the bar. So I went and bought a new chain. It seems to glide better on the bar. I haven’t used it to see how well it works. But I had to buy a whole new chain.
I’m sort of upset that the saw really decreased my productivity right out of the box. After speaking to the customer service I find out that there is no one to speak to directly to over the phone and it takes 30-45 minutes to hear back from their “Customer messaging Service”. What a joke. I’m really frustrated with Husqvarna at this point. Once upon a time they were the better tools to purchase. Those days have came and went I’m afraid…
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Reviewed Oct. 27, 2023
Garage kept and maintained riding lawnmower started smoking after about 30 hours of use. Took it back to the dealer where I bought it. They said that the motor is blown, the carb is ruined, the brake are bad, and it's going to cost an additional $1500 for a mower I have had about a year, garage kept and maintained well. I only buy THEIR clear gas and only THEY maintain it. Did no good. Contacted Husqvarna customer service via their website. Basically told that it was not their problem and they would not be paying for any repairs. Going to have to go to court to get anything out of them.
This is the third Husky I have owned. First one had a ton of issues to the point where the dealership ended up just replacing the entire mower after months of hassles. That one ran fine for a few years and was given away when I moved. Bought a new one and AGAIN, issue after issue, expense after expense. Absolute trash and Husqvarna service is as crooked as they come. Knowingly using inferior parts that wear out quickly while counting on their past reputation to get away with it. DO NOT BUY THE HYPE. They used to be a good quality, reputable company but have put profits ahead of the customer and even though they boast a good warranty, THEY WILL NOT HONOR IT! Do not believe a word they advertise because it will cost you thousands! They are using very poor parts that wear out easily and constantly. SAVE YOURSELF TIME, MONEY AND HEADACHE - DO NOT BUY A HUSQVARNA - EVER!
Reviewed Oct. 6, 2023
Purchased a YTH24V54 Husqvarna lawn tractor from Lowe's approximately 4 years ago. I have 163 hours on this equipment and now I'm being told that the transmission is shot and it will cost $1,300 to replace it. I contacted Husqvarna customer service and was told that the tractor warranty has expired. Now I'm left with an almost $3,000 paper weight. Not happy at all with this brand, their customer service, or the quality of their equipment.
Reviewed Sept. 28, 2023
I purchased Husqvarna riding lawn mower from Tractor supply on line with delivery. It's been shipped directly from Husqvarna. The delivery time was on time and no damage, but missing the whole starter kit which included owners manual, 2 ignition keys, hose quick connector for deck washing and oil change tube. after multiple phone calls to Tractor supply customer service and two phone calls to Husqvarna customer service in over 10 days period no one could resolve the issue. It is impossible to contact Husqvarna customer service, either nobody answers phone calls nor call you back. After sending an email I got robotic answer with no sense. We decided to return the product to Tractor Supply and the only person who helped us was Antioch Illinois store general manager.
Reviewed Sept. 24, 2023
I purchased my 54" rider 2 years ago (Sep 2021). I am replacing the Front Wheels (Both now) because the Factory BEARings are CRAP. Just put a spindle on these mowers and stop making cheap stuff that doesn't last.
Reviewed Sept. 12, 2023
I purchased a Husqvarna riding lawn mower in 2020. I took great care of it. Suddenly wouldn't restart in the middle of mowing, so I brought it to an authorized service dealer. They have told me the engine is seized. This is beyond the warranty period, however well within the "customer is rightfully disappointed with quality of product" period if you ask me.
I was upfront when I commenced the request with the Husqvarna customer service that the product was outside of the warranty period. I interpret from the customer service's response that this is the reason the company is not standing by the product. If this was the case, I wouldn't have wasted my time looking for proof of purchase and everything else the Husqvarna agent requested. So what I've gathered is that Husqvarna sells products with engines that can seize after three years of well-maintained use, and won't stand by their product. I will keep this in mind when purchasing further products, and be certain to let all my friends/family know as well.
Reviewed Sept. 1, 2023
I paid $1,181.59 to Mowers Direct, online, on 5/16/2023. Order number **. When it broke the first time I used it, I contacted the seller. They refused to stand behind the $1200 piece of cheap junk they sold me. I have had the opportunity to use this piece of junk 5 times in 3 months. The rest of the time it’s been broken and/or in for warranty service. I have 8 acres to mow. I mow for 30-60 minutes each night after work. I wanted the bagger so my property wouldn’t look like a hay field.
First, it is a generic bagger made in China. Says right on it: “No Brand”.
Assembly: Instructions are for multiple baggers. They don’t tell you which instructions are for which models (they don’t list the models). You will waste considerable time trying to figure out why the instructions won’t work for your mower. I even had to trim a piece of plastic to get it to fit my mower.
Quality: There is none. It’s all cheap, flimsy plastic parts. When I put it together, one piece came apart immediately. Another part has since cracked. A third part has bent to the point it is almost useless now, and soon will need to be replaced. The belt has burnt through twice now, trying to push grass up a clogged chute. The little red wheel that is supposed to spin to indicate grass is moving through the chute doesn’t spin. That’s because the grass isn’t moving.
Operation: I have to stop every few minutes to disconnect the chute and clear grass from it and the blower. Eventually the belt burns through because it’s trying to push grass through a clogged chute.
Support: Non-existent. I’ve been talking to Husqvarna chat online now for 3 months. That’s the only support you can get. After the chat is over you won’t hear from them again unless/until you start a new online chat session.
The mowing season is about over. The bagger is in for warranty service again. We have spent about 6 hours to-date loading and unloading the mower to take it with the bagger for service. This time I just sent the bagger so they could replace the broken parts. When I get it back, I will dutifully hook it up and waste about an hour baby-sitting it until it breaks again. Then I’ll take it back for service. Once that is done, it will sit in the barn until next season when it breaks again as soon as I use it. Can you guess what happens then? Warranty is over. I have the honor of either continuing to pay to repair something I can’t use, or, as Husqvarna so clearly hopes, I’ll just kiss the $1200 goodbye and quietly go away. I am looking for an attorney to file a class action lawsuit, since I see so many people having the same bad experience I have had. Contact me if you would like to be part of the suit. Joel **
Reviewed Aug. 29, 2023
Husqvarna advertises a 10 year warranty on their mowing decks for their mowers and garden tractors, however, they refuse to honor this warranty when you submit a valid claim. There was poor weld work done on my mowing deck, and the weld points failed and sheared off the deck. When the Husqvarna Authorized Service Repair center submitted a claim to have the deck repaired, Husqvarna denied the claim without reason. You can search this site and the BBB website and find hundreds of identical complaints against this company for the exact same thing (and the exact same failing weld work). Don't buy a Husqvarna; find another company that will actually honor its warranty rather than this company which falsely advertises a warranty they have no intention of ever honoring.
Reviewed Aug. 20, 2023
I bought a zero-turn mower with an extended warranty. The mower did not last a yr. I got no help with repairs, parts labor or anything at all. I will never and advise that anyone buys their products. They won't help. The quality is horrible and you will be left with a huge loss. I about lost my business because of them. Just don't buy.
Husqvarna author review by ConsumerAffairs Research Team
Husqvarna offers high-quality design with a focus on easy maintenance and long lasting build quality. This Swedish company started manufacturing lawn mowers in 1919 and continues creating innovative designs today.
Keyless operation: These riding mowers operate without a key. Instead, the homeowner enters an unlock code and presses a button to start the machine.
Fast blade service: The cutting blades come off easily from the deck for cleaning and sharpening.
Pedal control: All riding mower controls function through the pedals, so the homeowner has both hands available for steering.
Multiple attachments: A wide range of attachments creates significant versatility for this riding mower line, such as a front snow plow and a mulch bagger.
Chokeless start: A one-touch start feature eliminates frustrating choke starting.
Husqvarna Company Information
- Company Name:
- Year Founded:
- 17400 West 119th St.
- Postal Code:
- United States
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