Husqvarna

I have a Husqvarna chainsaw with a good model number. If you go to their website it shows not a valid model number, but aftermarket parts sales companies can identify it! If you try to contact Husqvarna, the website will place you in a queue to wait minimum 20 minutes. There is absolutely no contact information to send them an email or phone number to contact. They do not wish to support their customers. I also have a zero turn Z254 mower, but due to the horrible service and unavailability to contact, I will never buy another Husqvarna product.

I believe that I received a defective or wrong belt that drives the auger. The dealer in hastings Michigan was no help and I only get canned replies from Husqvarna suggesting that I contact the dealer. I'm 69 years old and in my lifetime I have only once been treated this poorly. I will look in another direction and brand for a new tractor when that time comes.

If you could give a negative (-) rating HUSQVARNA would win, hands down! NO way to reach them- "UNTOUCHABLES" - ARROGANT - INDIFFERENT - totally ignored letters to CORPORATE!! NEVER a response!! We owned NOT 1 - NOT 2 - But 3 (three) HUSQVARNA MOWERS, wanted but could NOT reach anyone to answer questions when trying to purchase a fourth (4th) - WOW!! Letters were sent Aug. 30, 2022 to eight(8) individuals at HUSQVARNA CORPORATE...NOT ONE RESPONSE after 2 (two) months! What does that say?

Bought a Husqvarna riding mower because it had the Kawasaki motor. The mower runs well. I dislike that it is very difficult to get the deck level. I had to take the deck support off the front of the mower and beat one of the two support arms 1/2 inch out of factory setting to level the deck. This mower also has multiple design flaws. I am 6’-4” tall and 225 pounds. I can only exit the mower by standing up and putting my left leg on the ground. The deck height adjustment lever hits my groin. There isn’t enough room between the steering wheel and the seat to turn around while standing on the mower so I have to stretch to put one foot on the ground at a time while facing forward.

Plastic parts, even gears. A lot of money for junk.starter has plastic gear. Flywheel is plastic. Bushings in wheel are plastic which wear out quickly. Can’t talk to anyone from Husqvarna to get special parts. I WILL NOT buy this junk again

I purchased a used Husqvarna GT48DXLS tractor by private sale last May 2021 with less than 50 hours. The original owner had maintained the unit and it was in excellent condition. I use it for my home only and have also properly maintained the unit and keep it in a shed. This season I noticed the tractor began slipping when going up inclines and brought it to a local dealer to have it looked at. They informed me it is a transmission issue and they reached out to Husqvarna directly on my behalf. They were informed that the unit does not qualify for a warranty because I am not the original owner. So their warranty is completely void. This is unacceptable to me as a consumer.

I have a year old Husqvarna Z54 zero turn mower that broke a drive belt about 3 months ago and tried to find a replacement through the dealer I bought the mower from. Well 3 months later I have been told there are none in the country, even the mower shop is frustrated with the lack of service and parts availability from Husqvarna Australia. This is an American company and they don't care about aftersales service in Australia, I have found an aftermarket alternative and will not buy genuine Husqvarna parts again and will probably offload my mower for a brand that values customer service. Goodbye Husqvarna.

I suggest trying to contact their customer service before purchasing any products. Following COVID they made every attempt to block all communication with customer service. Everything is online only where a human voice is impossible to hear. Continue as you wish but I am assessing all customer service companies going forward before making a purchase which means this company is no longer getting my business.

I purchased a ts248txd. 12.7 hours ago I found that the rear wheel on the deck snapped off and some other parts of the steel deck snapped off, went through the dealer and Husqvarna and they wouldn't cover under warranty, steel does not just break and I do not mow over bad terrain. Never buy Husqvarna!

Had my 54" Husqvarna mower 1.5 years on a 3 year warranty. Deck cracked. Called service center and they told me I had to bring mower them so that they could take pictures. Then I would have to wait for Husqvarna to come back with an approval. I told them I don't have a truck, I am 76 years old and had no way of getting mower to them. They told me they would come and take pics for a $100.00 non refundable fee.