Husqvarna Reviews

Husqvarna embraces a business practice of charging a customer for products they do not have in inventory, nor do they have any forecast of when they will. When you attempt to cancel your order and receive your refund, you are faced with a customer service machine that has a single goal. Keep your money as long as possible and make it as difficult as possible to get your money back. I am going on over three weeks and still am out of pocket hundreds of dollars. In today's electronic age, if you can charge a credit card in minutes, you can also create a refund. Conclusion, this company has unethical practices or is simply has poor leadership. Either way, consumers are best to steer clear unless you have money to give them for NOTHING.

Have been a very satisfied Husqvarna customer for over 20 years. My most recent purchase (125B Leaf Blower) was a shocking disappointment. Product was hard to start and keep running, performance was below expectation and it died within the first 90 days or less than 10 hours use. Husqvarna denied the warranty claim which I later learned is their new normal procedure. The company instructs you to contact Customer Service and they in turn tell you that they aren't allowed to communicate with their own technical service department. I encourage you to search all recent customer reviews (2024 model year) before purchase. You will find this is very common or the new normal for Husqvarna. They were once unsurpassed for value in the price category. Sadly there are now more comparable to the no-name Chinese products in quality and ethics.

DO NOT BUY HUSQVARNA!!! I bought a blower, model 125b, used the Husqvarna fuel, the piston ring froze to the piston. Husqvarna has refused to honor their warranty and repair or replace the product, claiming that I was at fault. As a 58 yr old veteran I DO NOT RECOMMEND HUSQVARNA!! COMPLETELY TERRIBLE COMPANY, DISHONEST WITH NO WILLINGNESS TO ACCEPT THEIR EQUIPMENT CAN BE FAULTY!!!

Husqvarna makes really good equipment but as far as their customer service it really sucks. They refer you to a Husqvarna dealership but they can't help out much neither as far as I'm concerned unless, if you know how to maintain your own saws that's the only time to purchase a Husqvarna. Don't depend on dealerships or customer service.

Purchased a $400 gas blower from Lowe's and I can't start it. Note I'm 5'10" and ride horses, I'm not weak. Asked the burly male neighbor next door, he can't get it to start either. The paperwork says not to return to store but call XYZ number and the recording says they're open 9-2 on Saturdays. At 1:30 on a saturday no answer. Called on a weekday, no answer. Finally used their online chat to see where I can return this brand new not working item and she said come back on a weekday. SOME OF US HAVE JOBS! Send me the email confirmation and location to return so I can be done with this disaster. Shame on you Husqvarna, shame on you.

I am writing to express my frustration with Husqvarna's use of substandard vinyl fuel lines in my Husqvarna Rancher 455 chainsaw. These cheap fuel lines led to early failure in my equipment, largely due to the 10% ethanol blend required in Florida gasoline. Unfortunately, the material used in Husqvarna’s fuel lines is not designed to withstand ethanol, a requirement for gasoline sold in Florida, and has resulted in the fuel line degrading far earlier than expected.

Purchased a Husqvarna 120 Mark III 38.2-cycle 14 Gas Chainsaw on 9/29/25 from Lowe's. 10/19/24 starter cable refuses to recoil. Lowe's tells me I have to go through Husqvarna even though less than 30 days. I bought another chainsaw because I was cutting neighbors out after the hurricane. Contact Husqvarna, they will send me to a repair shop, but will not refund their defective product

Updated on 10/11/2024: Steve Y took ownership of the shortcomings in warranty service support, quickly engaged the dealer and authorized the warranty replacement part to be shipped to my home. It was unpleasant to have to escalate this matter, and I greatly appreciate Steve Y's (with Husqvarna Warranty support team) ownership and quick action. Thank you.

Do not buy Husqvarna products they will not back up their warranty and will send you to a service center that is shady and services your product before letting you know it's not under warranty and expects you to pay for it without your consent.

Purchased a Leaf Blaster, used it one time and now it will not charge, purchased online. Contacted Husqvarna chat support and I have to return to an authorized dealer and I do not have any within several hours. No further help so far.