Husqvarna Reviews

When I submitted the machine for repair of this problem the third time, I included a letter with the machine explaining the problem, the history of the repair attempts, copies of the repair work orders and asked for the machine to be repaired or replaced. Again, I received the machine back with the standard maintenance check list and no reference of the problem being repaired or acknowledgement of the letter I submitted. Each time the machine is sent for repair, Husqvarna has it for three to four weeks.

I also called Husqvarna Customer Service today and asked for assistance with this issue. I was told that I should ship the machine to the factory at my expense and they'd advise me of what they'll charge me to fix it. At this point, I am considering taking this to Small Claims Court for reimbursement of the cost of the machine and attachments.

The cost of this problem for me has been (1) the cost of the machine and parts, (2) my time and (3) gas for taking the machine to Loveland three times to drop it off and pick it up, (4) the loss of the use of the machine while it is in the shop for repair for three to four weeks each time I send it in for repair and (5) the personal stress while trying to resolve this issue.

However, I can't say the same thing about the blade platform. This has caused the mower to be in the shop every summer at least once every year resulting in bills more than $1000. Bolts fall off to cause the platform to not be held on properly, and the list goes on. This year, the roller fell off and was destroyed. Every year belts need to be replaced. I was thinking that a Husqvarna product as this would be quality, but I've been disappointed. Despite the good engine, I would stay away from this mower.

$1000 in bills over the past 4 years.

A few months later the mower was doing the same thing. We took the mower to a nearby Western Auto to check out. It seems the same thing had happened again. We informed the service tech of previous problem. When they contacted the company about problem they said the engine had a problem if this had happened. The first serviceman should have replaced the engine. The engine was replaced at no charge.

Then the wiring had to be replaced to match the new style engine. Now we have a mower with who knows what engine when it needs to be serviced.

Two weeks ago the mower did the same thing. I had watched the first tech work on the mower and knew where the rod was. I showed my husband he checked and sure enough the rocker rm had come off the rod. He reattached and got it to run again. I believe there is a problem with these motors. I will try to get the Western Auto to check out if this happens again.

I purchased a new mower that should have lasted 7-10 years. Now I have a mower with a motor that didnot originally come in that mower with different wiring, And I still have the same problem.

When I attempted to start the tractor nothing happened. I contacted the seller and they arranged, with some hesitation, for a replacement tractor to be brought to me. This second tractor had a two to three inch tear in the metal engine cover where the metal had been bent by the manufacturer. At this point, it had been some time since my grass had been mowed so I accepted the delivery.

Recently, however, the Reverse Operating System (ROS) stopped functioning. This system is designed so that the mower cannot be placed in reverse unless the ignition key is turned to a special position. I contacted Husqvarna through their email support option and received the following response including the addresses of two authorized Husqvarna repair shops some distance from my house (removed):

For safety reasons, we are unable to provide repair instructions outside the scope of the Operators Manual to consumers. Please take your unit to an authorized service center to insure that the unit is being repaired properly. The service dealer will also inspect the unit to be sure that there are no other repairs needed. We apologize for any inconveniences.

I then replied that this answer was not sufficient and that I was not going to transport the tractor to a repair shop at my expense due to the multiple problems with this product and the recent time since purchase and received the following response:

Attached is a copy of the warranty statement in regards to our policy. If your mower was purchased within the past 30 days, please contact us. We will need for you to fax a copy of the receipt. If not, please adhere to the guidelines of the warranty policy.

I then called Husqvarna support and talked to a very unfriendly customer support person who told me that they would not cover the transport costs as I had not purchased the extended warranty through Husqvarna. I asked to speak with a manager and was told that they would tell me the same thing. After insisting on being transferred several times I was eventually transferred to a voicemail system with no greeting. I have yet to receive a return call from anyone at Husqvarna after leaving a message on this voicemail.

I should mention that this is not the only Husqvarna product that I have had a problem with. Prior to my mower purchase I had purchased a Husqvarna leaf blower model number 125B. Within two weeks of the purchase the pull cord starter handle ripped off of the cord when I was starting the blower. I returned the blower to the store and exchanged it for a new one which has since functioned satisfactorily. I have contacted the seller and they have agreed to take the tractor back and let me exchange it for another tractor. Obviously I will be switching to a different manufacturer.

last month it made a noise and stopped running,i guess it was a thrown rod or bearing, i tried starting it, it spun real fast like something was disconnected inside, i have always taken real good care of this tractor, changed the oil and filters when i was suppose to. now here i am, with a dead tractor.

this is two years after the warrinty. i have other tractors in the past with no troubles like this one. i an retired and can't afford a new engine,. is husqvama big enought to fix this tractor, as they should?

I paid $3199. less than a year ago and have an inoperable mower. We have had both Hydro pumps replaced by two different dealers, and told one of those rebuilt,(not new) pumps will need to be replaced again! In the meantime it will cost us $1500. dollars to keep our properties mowed while we continue to leave it in these shops , who have made it clear we are at the bottom of their priorities. We have two properties with a total of 6 acres that cost us $500. to have mowed.

We have called the factory several times and told sorry we can't help !First we spoke with Brian, then Corey who advised us to go back to the BX, where we bought it. The manager of the BX, Paul, gave me a website where we filed a formal complaint with the factory. We attached a photo of the paint peeling off the deck taken in October 07, and a chronological record of all the events. The original photo was sent to Brian last year with no response from him. We just received a negative, generic, form reply to this complaint, with no reference to the details.

We bought the Husqvarna because of the reputation,now I am out $3199., have an inoperable mower, and can not get dealers to work on it, (maybe in a month or so-maybe..), I am paying around $1,000. a month to keep my yards mowed! After going through 3 Hydro pumps in 10 months, when we only mowed less than five of those months, it appears we bought the ultimate lemon.

I will need to purchase a replacement part, but the design is so poor that it may only last one mowing as well. Also - it is extremely frustrating trying to contact the company.

I have not been able to mow my yard for a month and a half. I had to use a bush hog because my grass was waist high. The bush hog does damage to my yard because it is not designed to mow yards. I am very upset with product and service.

I took it to the shop who adjusted the valves and completely serviced the mower as they had done in the previous year. When I brought the mower home I had been cutting approximately 20 minutes when the mower began to lose power. I disengaged the blades and attempted to drive the mower to my driveway to examine it but the engine began making a racket and the mower locked up. It actually slung a rod. I took it back to the repair shop and after examination they determined that the engine had blown up and slung a rod. this cracked the housing and all. I was informed that the mower was no longer under warranty.

I had owned it for 2 years and 8 months and the warranty is good for 2 years only. This is totally unsatisfactory. Husqvarna HAD a reputation for being a good quality heavy duty product. I've recently learned that there are many other who have experienced some of the same problems with their husqvarna lawn mowers. I am in the process of pursuing husqvarna to make it good. I am posting this simply to give others fair warning. I would not recommend buying a husqvarna riding lawn mower.

To replace the short block will cost over $1,100. To buy a new engine will cost nearly $1,200. In either case, a lawn mower this new should NOT be having these kind of issues.

I contacted sears for nearly an hour talking to four different tech's /support help and they said the product was out of warranty and gave me the incorrect number to husqvarna to try to resolve the matter. In my forty years of using mowers with bag attachments never have I had a bag fail after two seasons of use and I did not expect such poor service from one of the most expensive mowers that sears sold.