Husqvarna Reviews

Updated on 10/11/2024: Steve Y took ownership of the shortcomings in warranty service support, quickly engaged the dealer and authorized the warranty replacement part to be shipped to my home. It was unpleasant to have to escalate this matter, and I greatly appreciate Steve Y's (with Husqvarna Warranty support team) ownership and quick action. Thank you.

Do not buy Husqvarna products they will not back up their warranty and will send you to a service center that is shady and services your product before letting you know it's not under warranty and expects you to pay for it without your consent.

Purchased a Leaf Blaster, used it one time and now it will not charge, purchased online. Contacted Husqvarna chat support and I have to return to an authorized dealer and I do not have any within several hours. No further help so far.

Have a TS248 XD with Clearcut deck. Deck is already broken with 31 hours. Talked to sales/service center and was told unit had “impact” damage. Seriously? Use mower to cut a typical yard with trees and roots. I am 63 and of course I run full speed into objects. Ridiculous. This is my 2nd and last Husqvarna. Get a John Deere or something else if you want a tractor.

Had my weed eater for 16 mo. Used maybe 10hrs total. Last week the engine locks up. I take it to a certified dealer for warranty and they told me Husqvarna won't issue a warranty because I didn't use enough oil in the premix! It calls for 50:1 and I ran 60:1. I run 10 points over on all my 2-stroke engines. Extra oil for the engine but not enough to foul the plug or clog the carb. Now I'm stuck with a broken machine. How many others out there were told the same thing? They said it had scoring inside. Well... a broken ring or bad rod bearing at the piston could cause that damage too. Glad to know now their customer service is crap and their authorized dealers know nothing. Extremely pi**ed!

I purchased an 8' Edger to go with my Husqvarna power drive. I already have the weed wacker. The power drive has a female adapter. When I tried to attach the edger I discovered it also has a female adapter, so I cannot connect the two. I tried numerous times to call them and all I get is a robot telling me she can solve my problems if I go online. I decided to do a chat and when the robot on that end couldn't answer my question, he stopped chatting. I need to order this edger. I returned the one I purchased to Lowe's and they didn't have any in stock. I want to make sure I'm going to get an edger with a male adapter but since I cannot speak to anyone for assurance, I can't order one. I find this totally unacceptable and I will never buy another Husqvarna product again. Buyer beware!

Will never buy another Husqvarna product. They’re supposed to be top of the line but they’re not. I paid $250 for a weed eater that’s less than 2 months old and now won’t start. They don’t answer the phone. Chat is sending me to a service provider for repair. So now I have to spend my time, money and gas to take it somewhere and what am I supposed to do about the weeds in my yard in the meantime. This company is supposed to be one of the best but I think they need to better stand behind their products. Don’t spend the money. It’s not worth it.

My mower was picked up for repair over 6 weeks ago. The repairs should have only taken a week, but my rep won’t return my calls and hasn’t given back my mower. I called HQ and spoke with his boss over 2 weeks ago. He was very apologetic and promised that this isn’t their way of business and he would make everything right. Now I can’t get a hold of him and his voicemail is full. HORRIBLE COMPANY! No organization or communication. If you’re shopping around, go with a different company. We’ve been having nothing but problems.

Will never buy another product from Husqvarna. Bought weed trimmer and Husqvarna gas to get extended 5 year warranty. A few months later receive email asking me to buy extended warranty? Look at my account no mention of ex warranty in my file! Find no way to call and talk to anyone so I do online chat! Got disconnected so agent reached out by email. Sent copies of receipts, serial number, etc to agent who tells me I needed to register it within 24 hours after purchase! I send her a copy of their website showing my trimmer registered day after it was bought. Ask if the extended warranty will be added to my account. Never heard back from agent. Tried to get online with another agent. It won’t take my info. Guess I was blocked!

Bought a mower not quite 3 years ago. Can't get anyone on the phone (all automated garbage because the company is too cheap to hire someone) and the person on the online chat just sent me an email of our conversation. Worthless company and product.

I was looking for a part for my 220iL Husqvarna Electric Grass Trimmer on the Husqvarna Website. The web site offered a "Chat Box" to help find a part. When attempting to access information on the Husqvarna "Chat Box" I was asked for a credit card number and $5.00 just to access information. I currently have four Husqvarna commercial chainsaws as I was a Tree Feller here in Oregon and bought the Electric Grass Trimmer because of the quality of the chain saws. I am happy with the grass trimmer and the chainsaws however because of my experience with Husqvarna website I will go back to Stihl products. I will no longer purchase ANYTHING from Husqvarna. It appears that Husqvarna has hired people based upon something other than an understanding of how to do business and customer care. Fred, Coos Bay Oregon.

Updated on 08/02/2024: If I could give a less than zero review I would. I bought a weedeater May 2nd. I was told that it was sold to me with a faulty carburetor and that the warranty would cover it. It is now AUGUST and I'm still getting the runaround.

Purchased a Husqvarna leaf Blower 125b, it came with a 2 year warranty. Within the first year I had an issue, took the machine to a qualified Husqvarna repair facility and after three weeks sitting there I was told they would NOT honor the warranty.

Purchased a Husqvarna robotic lawn mower and need to return some extra supplies purchased in error. Can't get any communication from this company. I e-mailed customer service and they responded saying I need to email a different address (not provided) because the email went to their Africa division. Emailed again a second time and received an email with a button to click on for response. The button takes you to a site for "most popular answers". Other than sending you emails to close out and expire out your question, these people are not interested in taking care of their customers. Worst customer service I have experienced in the last 20 years.

My name is Rene **. I bought a 460 Rancher chainsaw on 04/17/2024, used a little bit trying to clean my back yard and since the beginning this machine was acting not ok, it kept shutting down itself for no reason until shut off and I couldn't started back again. Less than a month after I bought it, took it down to the dealer (LOWE'S) on 05/16/2024. Today date is 06/20/2025 five weeks after the initial date since I took it for repair or exchange, neither Lowe's or Husqvarna want to help me with this machine which was malfunctioning from the beginning. This is the serial # of my chainsaw 20233700219. Please don't buy this product. It's defective and neither the seller or the manufacturer wants to take responsibility for it.

BUYER BEWARE.... Warranty means nothing to Husqvarna. Purchased a new Husqvarna Z254 zero radius lawn mower in November of 2022. Upon starting mower up in May of 2024, found oil leaking below mower. Dropped off mower to certified Husqvarna repair shop on May 10, 2024 and as of June 14, 2024 my lawn mower is still at the repair shop because Husqvarna parts are still not available for a simple transmission seal. Called Husqvarna and they simply stated I have to wait until it is fixed, there's nothing they can do I just have to wait.. The unit is under full warranty for 3 years so I told them I want a replacement mower as I have already missed half the summer. They simply stated no... BUYER BEWARE.... Warranty means nothing to Husqvarna.

Bought a mulching cover for my zero turn mower, doesn't fit very good at all. Emailed Husqvarna and was told I have to pay shipping, ($28) and will have to forfeit, 15% restocking fee, all because they sent the wrong part. I paid $41 total, so what will I get refunded, like $15/20? Never again will I buy Husqvarna.

I bought a Husqrvana chainsaw, the 460 Rancher. It worked great...for the first ten minutes. I contacted support. You can only email them. So I did. Then I forgot to include some information, so I wrote another email referencing the original trouble ticket. Within 15 minutes I got a response to both emails, from an "expert". Both emails were auto responses from the same name. Get this. They both directed me to a FAQ page. I need help. I found the FAQ before I sent the email. This company provides zero customer support, so I'm taking this thing back and getting a Stihl.

Bought a Husqvarna bt151backpack leaf blower, only 6 months old, have had nothing but problems with it and been to there Husqvarna repair centers 4 times for the same problem and still not fixed. They still haven't made it right, it takes forever for them to get back to if they respond at all. Wish they would just refund my money. Worse mistake was buying this piece of junk.

My Husqvarna 18.5 riding lawn mower that I purchased last year is a piece of junk. Every time I do a little uneven surface in a ditch and it's not that big of a slant the mower starts spinning one wheel so it only has single wheel drive which is the worst thing. I'm kicking myself in the butt this is one of your most important things that you use in your home ownership. I recommend a zero-turn if you're going to spend that kind of money and I wouldn't recommend Husqvarna after this. Be smart.

BUYER BEWARE. We bought a lawnmower less than a year ago and a belt flew off while I was cutting grass. Horrible customer service experience, they will only interact through chat and just kept directing us to a service center. Will never buy this brand ever again.

Garbage tools and even worse customer service. I'll never buy Husqvarna again as long as I live, had a brand new backpack blower and the thing didn't even make it a month. Now I'm stuck with it and can't get a replacement.

I bought the most expensive riding lawn mower. My first trip around the yard, it has little pull, popped, missed and ran rough. I called, they brought me a new one, same thing!! Turns out the rear end of this tractor does not like hills!!! Darn! My area is rural and hilly!! Yes, the manual tells you no more than a 10 degree slope. But how was one to know BEFORE purchase!? It also stalls on sharp turns, due to the belt set up! I have mowed my yard three times and I already hate this machine!! But once you buy you are stuck with it!!! In addition, I have been told to change the transmission oil regularly due to the “abuse” from the hill (it’s not large) but they have that locked down so you have to go to Husquvarna repair….Where is there even one at!? Never will I ever buy anything that is Husqvarna, I’m sorry I bought this one!! I feel as if I was ripped off from the moment I bought it!$

Do not buy. I do not like leaving reviews. I am doing this for my 73 year old dad. I bought him this brand of lawn mower. I chose the most expensive one 'cause I wanted it to last him a long time. Well it was in the shop almost every year. When it worked it worked ok but it never did. He only had the mower for 4 years. We ended up junking it. We ended up going to the store and he bought a cheaper one that works great. It’s my own fault. The older he gets he don’t have the time to keep taking it in. He can’t load it or unload it and he has no computer experience. It was a nightmare. Needless to say buy a cheaper one. I will never offer to buy an expensive one cause I learned my lesson. Cheaper is the way to go. Sorry for my upsetting review.

Worst rider I have ever purchased. The engine is great and you need it because this machine gets stuck consistently on flat ground. Hate it..,, Spent premium dollars on this machine thinking it was a premium machine.

I will never recommend nor buy another Husqvarna tool. I got a brand new weed eater off the shelf from Menards with the $25 can of special 50:1 fuel. It will start but will not run without running it half choke. That's not even why I won't recommend or buy another Husqvarna tool. I googled and youtubed all the answers I could find. Most say I need a new carburetor.. For a brand new weed eater?! And that's not even why I won't recommend them. I won't recommend them because they do not have a customer support number to speak with a human. You go to their site and you can send in an email for an answer from a bot that has nothing to do with your tool. Let alone the issue. I award Husqvarna 0 stars and look forward to your bankruptcy.

I would give them zero stars if that was a option. I bought a Poulan Pro PR4218 Chainsaw from Tractor Supply on 5 November 2023 due to a sale. Being I live in Kansas not much use for a Chainsaw in the winter so it sat in my garage until 22 March 2024. I removed it from the box add chain oil and gas with 2 stroke oil at the 50:1 ratio it called for. Started it and was cutting some Mulberry Trees growing from a Lilac Bush. When I set the saw down it die. Restarted it and cut a few more branches and again it died as soon as my finger left the throttle/trigger.

I bought a CR950 Husqvarna Pressure washer from Costco. less than 1 year later, the nozzle froze up and will not turn to any setting. I have 2 choices: Return the product and buy another - which means this unit get trashed by the manufacture or Request a warranty Nozzle replacement. I am a sound and reasonable guy so I tried to call the company for a warranty replacement but there is NO WAY to contact Husqvarna! Their web site sends you into a loop where you get ZERO information on how to actually SPEAK with a human and the "dealers" in my area don't support the pressure washer.

HELLO!?? IS ANYONE READING THE RATING? Out of 579 people who took the time to review, 550 said it was THE WORST. What morons keep buying Husqvarna/Poulan?? Husqvarna/Poulan is a crap company who leaches on the income of hardworking people. Knowing this, if you chose this company to spend your hard earned money on then you deserve what you get. I call them as I see them.

I had this tractor almost two years and used it very little with only 54 hours on it. The transmission went out. Husky would not help out in anyway what so ever. Now granted, I did not have a receipt but they can tell by the serial number and the amount of hours that it was pretty new. I thought they would at least split the cost with me. Would even consider helping. I gave it to the dealer and will NEVER buy another Husqvarna POS again. I strongly recommend you don't either.