Hoover Vacuum Cleaners Reviews

It's easy to use and clean. It comes apart easily as well. It goes from upright to canister vacuum which is handy and it has a lot of neat attachments.

I bought a Hoover carpet cleaner (Turbo 50) less than a year ago for the purpose of cleaning 2 small area rugs and after about 6 times of usage I noticed the brushes not spinning. I did some research and this is a common defect with this item. I called Hoover who stated no receipt no luck. Typical company who won't back their product after getting your money. Item is junk. Do yourself a favor. Learn from me and put your money to another company.

The Hoover works extremely well. Given its performance, the size is tolerable but not ideal. Also, the noise level on the Hoover is extreme, almost shrill. I have been known to wear headphones to protect my hearing.

The vacuum itself works great just a little heavy if you have to carry it upstairs. I like having the bag to lock the dirt away instead of emptying the canister.

Have always owned a Hoover. All the women in our family only use Hoover. They are both reliable and dependable. Love my Hoover!! Don't know what I'd do without it.

I love it. It has great suction power. Lightweight and easy to use, no bags, empty with ease and has little or no mess. Lots of extensions, too. Useful for everywhere and everything. I've had it a year and runs as good as first day I got. Highly recommend Hoover Vacs.

I have been through several Hoover vacuums over the years and to me they almost disposable. They work great at first but then they begin to fall apart. It's almost cheaper to just buy a new one.

My Hoover Wind Tunnel is extremely heavy. Carrying it up and downstairs is unpleasant for me. But it has very good suction on carpets, floors, draperies and upholstery.

My parents have owed several over the course of several decades. I remember always seeing one in the house since I was about 6 or 7 yrs old and at present, I am 56 yrs young. I myself have owned a Hoover Vacuum since I was 32 yrs young. Hoover Vacuums have always been top choice in the ** families. Thank you Hoover Vacuums, quality in the price.

I have had this upright Hoover over 30 years. The bag and cord needed changing but I love my Hoover and would never change. I purchased it in a second hand shop for $15.00.

I like the way Hoover cleans out. The filter is very easy. The handle broke but I fixed it. Hoover does suck but it doesn't suck. It's good li'l machine and I named it Henry.

The vacuum lost suction ALL the time. We'd have to remove hoses, filters, etc. EVERY single time we wanted to use it. Last night, my poor husband spent about 30 minutes thoroughly cleaning stuff out (why does this all get stuck?! It's just dog fur and the like, which this was a highly rated vacuum cleaner FOR homes WITH pets! )... then it was all smoky! It makes SO MUCH noise as well, but never actually picks anything up!

That vacuum I have is Hoover's Sprint QuickVac and I like it because it is durable and you can see the tube where all the dust is collected so you know when to empty it. It doesn't get full too quickly. And it also has an indicator on top that turns red when it's time to rinse out the filter and empty the tube. It also has a powered brush roll.

We have been using Hoover vacs for years and have always been satisfied with the results. For a modest price tag you get a machine that performs well, is durable and easy to use.

The Hoover vacuum cleaner is a wonderful machine that I know will continue to be my best friend in the near future. I am disabled and find that this Hoover doesn't exhaust me no matter what time of day it is.

Very easy to maintain and keep clean and the retractable cord is a plus. The weight of the vacuum makes it easy to move from floor to floor. Also, the price is decent for this product.

This vacuum cleaner is very easy to handle and move around furniture. Easy to clean, is quiet. The cord is long enough to do most of the floor without having to unplug and move plug to another location. Would recommend to all.

I think that the Sears vacuum is more highly rated. I've seen the Sears one at a friend's house and it seems to work better. But I am happy with my Hoover.

Although this vacuum isn't an expensive one, it is a workhorse. It's over 10 years old and still ticking. However, I realize I need to replace it. It's pretty bulky.

I have had this vacuum cleaner for at least eight years and I have never had a problem with it. The suction is good and I have only had to replace the belt a few times, which is from normal wear and tear and likely more often when my kids were starting to use it. It did well picking up fur from my collie mix dog, as well. The only thing I would change is making the head slimmer to fit under more things, but that is minor.

I bought a Hoover Vacuum and it constantly overheats. I spent a lot of money on crap! I would save your money and not buy! I can't believe how I can't even finish my vacuuming. I have to wait another 30 mins for it to turn back on! Who wants to sit around for a half hour to finish cleaning. I know I sure don't! Never again will I buy this product! And customer service didn't help and just hung up on me. Grrrrr...

Unreal, nothing but problems since Jan 8, 2018. Clog light is on, the brush sensor does not work, rollers would stop and go and stop and go. The roller stopped working. There was hardly anything on the roller that could have gummed it up. Very unhappy with this product, I cant even find the model and serial number on it.

Calling this a pet vacuum is a joke. We have a German Shepherd that sheds a lot. I have to not only clean out the cup every few minutes, but also reach into the suction area to pull the hair out. It's a bad design - where the hair gets sucked in and down into the cup is not nearly enough room for it to pass through. Also, the attachments are hard to take on and off, and the collection cup and filter are too small. I previously owned the Hoover Air Cordless, but it stopped working, so my husband bought me the REACT Cordless Pet Vacuum for Christmas. The Air Cordless was far superior. It never got clogged; the collection cup was large; it had 2 large filters and 2 batteries! I truly miss it.

I bought Hoover WindTunnel2 Elite upright bagless vacuum from Walmart located in Valley Ranch, Irving, TX, in September 2017 and its roller brush stopped working in Dec 2017. My usage is limited to a small living room only. In 3 months this stopped all of a sudden. Took it to a repair shop and he replaced the belt saying that the belt has a slight burn mark so it would have stopped. Then again in 2 days of getting it repaired it stopped working again. I ordered Hoover original belts from Amazon to replace the belt that I got 2 days ago and see if it works, but nope...it didn't work!!! I checked the suction hose which is clear and no blockage. I am very disappointed with this product.

We bought a Hoover Whole house Windtunnel 2 channels of suction. After two weeks we lost vacuum, I called a representative who went through the same procedure with me again, and still didn't work, she asked us to take it to their service agent 100 miles away at our expense. I refused, and called back a week later to be told the same story, 2 weeks later I tried head office, a lady told me they don't fix things at head office, contact Best Buy and they will sort it out. I had already contacted them first, they said all warranty work is done by Hoover. We only fix things if you bought an extended warranty from us. We have a useless Hoover that we can't get fixed without driving a 100 miles at our expense, and there is no redress? In Europe all electrical equipment is covered for 3 or 5 years by law and they have to replace or refund by law. Why are we getting such a bad deal from manufacturers in the USA?

I purchased a Hoover Linx 2 months ago. It worked for a couple of times and then quit working. Their service warranty is not very valuable at all. I have spent hours on the phone and they believe it is the battery. I had to return it at my expense and only then will they send a new one out.

My 2nd cleaner from Hoover the motor died 22 months. I replaced it with this. You can't even tell I cleaned the 5x5 foot area. I stopped cause why bother killing my back. The cons are you can't see the machine picking up, the spinning brushes don't do diddly squat (my last one had a roller brush which I believe picked up the pile and the cleaning solution therefore went into the carpet instead of laying the solution and rinse on the surface), it's heavier than the last machine.

I have to vent my extreme disappointment in #Hoover. I purchased a Hoover SpinScrub 50 at the end of June. Just to back up a moment this purchase was totally unnecessary. I had a machine that an incompetent customer service rep told me was done, my brother took it apart and tightened something near the scrubber. It has been working perfectly since. This morning I went to use the hose accessory part and the machine is not pumping water. I am now expected to drive 30 miles to an authorized repair store to find out what is wrong. This is the third time I am using the machine since purchase and I am extremely annoyed, this company deserves a minus 10 rating.

I use this vacuum for my floors and I love/loved it! I called Hoover when I first purchased my BH50110 cordless vacuum cleaner because one of the batteries died, they sent me a new one right away. I called again last week because my vacuum won't stay on. I went through all of the troubleshooting with the rep over the phone. The problem is in the motor. She tells me I have a 5 year warranty -- but she can't send me the part directly. She wants me to take it to a service center and have them look at it, so they can diagnose it. Well didn't we just do that?? But here's the catch - You have to have your receipt for the warranty coverage. Good thing we paid on a credit card and I can get a bank statement for proof of purchase. The manufacture date code G14A tells them I am within warranty. Nothing like running through hoops to get this fixed! Poor customer service for Hoover.

Paid over $200 for this new unit. Out of the box battery dead and it won't charge when put in charger. Round and Round with Hoover Customer Service. They did nothing to resolve. They started deleting my post on FB. No wonder Dyson and Shark have kicked their rear ends. They act like they want to help but do not honor their warranty. Run don't walk from buying a Hoover vacuum.

Hoover INC is by far the worst company to purchase vacuum cleaners. I purchased a vacuum cleaner (Vacuum Cleaner model UH72511) from Target. Worked fine for a while. Stop working properly. No suction. Called company. Referred me to repair shop. Took and was fixed. Now again with the same problem. Today repair shop says they no longer work with HOOVER and will not fix the vacuum cleaner. Hoover can take my money and sell me a vacuum cleaner with a 5 year warranty that useless to me. By the way vacuum has about a year of use. Thievery...

Purchased a vacuum a week ago and used it twice and it stopped working. It wasn't picking up anything. I checked everything, took vacuum apart, cleaned filters and still wouldn't work. I called customer care where I waited 25 minutes with no answer so I decided to go online. I talked with a man who said I needed to take the vacuum to a Hoover service center. I informed him that the closest service center was over an hour away, he didn't care and said that's where it needs to go to be serviced. I told him, "Thanks for your time but I will just return the item to the store and pick a different brand", he said, "Thanks for contacting Hoover." They clearly do not care about the customers, I am just one. Maybe I didn't purchase a good enough vacuum for them to even worry about but either way I returned the vacuum that did not work and went with a Bissell. I wouldn't recommend Hoover to anyone.

I found that this company (Hoover Vacuums) was the worst that I've had to deal with in the last 50 years. I bought a new Hoover Vacuum cleaner and found a broken piece on the lid of the canister the first time I used it. Ask customer service for a replacement under the warranty. I was told to send the receipt of purchase which I did. (And picture) Then I was told I had to get replacement part through a local dealer and not through them. The company itself would not repair or replace it even under the warranty. Then I found out that the part was even no longer being manufactured. I wrote to the company CEO, customer service and the public relations officer and they have never even had the courtesy to write back. MY RECOMMENDATION, DO NOT PURCHASE ANY HOOVER PRODUCT.

Hoover Vacuum customer Service "Mary" - Purchased a Hoover Vacuum from Hoover.com. When it came parts we're missing to assemble Vacuum. After 1 hour and 7 minutes on phone request for a supervisor over 11 times. She refused. She transferred call and in between said, "This woman is a raving **," to other person near them.

I had bought Hoover Vacuum from Walmart and it have 5 years manufacturer warranty and I put with Walmart 3 years insurance material and labor. Just after two years, my Hoover vacuum Clung and no more working. I called Hoover and they refer me to Bank Vacuum after they verify the warranty. Two days later they call me and said nothing covered by the warranty nor the issuance. It is damage not defect. They required me to pay a $90 to fix the motor and clean it in addition to replace filters. I paid for this vacuum $200. And it worth nothing, when I call Hoover customer service their answer was (YOU NEED TO READ THE (500 PAGES) MANUAL BEFORE YOU BUY THE VACUUM). I really waste my money and my time call them. So If you need to waste your money and then spend more money with no precept go ahead and buy Hoover product.

I purchased a Hoover and it broke quickly in less than 6 months. Hoover told me to take it to the local shop to be repaired and would probably be covered under warranty. The part was not, even though the repair shop said the vacuum was in excellent shape and there was no appearance of misuse. What a complete disappointment. Hoover is not standing by their quality claims. Why should I buy a part that will not last another 6 months? Better for me to just buy a different vacuum from a better brand. I won't buy Hoover again.

The Main issue causing the problem is hair and dirty getting clogged in the hose and the clear face inside just above the spinning brush. The hose connects at to sites from the base to the body of the vacuum and the end of the hose to the body or to vacuum attachments. The hose (which otherwise seems very high quality and made with good materials) has problems clogging at the base before entering the catch basin. Removing debris from the hose is challenging. Equally challenging and time consuming is the need to remove the pet hair and debris clogging the suction just above the spinning brush. Basically the "Pet" vacuum has trouble handling pet hair. There may not be a great solution except that the company could design and include a "pipe cleaner" type of device to unclog these areas. They need cleaning about every other use... So it's a resolution is quite needed.

Air lift deluxe vacuum - This vacuum needs to be recalled... First I have only had it for 6 months, it will be returned to Walmart today. First thing is the motor that spins the brush to actually clean your floors fast, stopped working correctly after using twice a day for 5 months, yes I've been using it for a month taking 30 min at a time. Going over the same spot over and over. Sometimes it works when it wants to and only when I'm pulling the vacuum backwards. I have to vacuum... And who wants to spend another $150 or more plus tax on a good vacuum when they just did a few months ago.

I got the Windtunnel UH30310 a year ago and have been very disappointed with the continual breakage of the belts. I've read all about there being two models (of the Pet variety) but regardless of which belt I use it continues to break after two uses. I have also checked the things that enable the brush to roll and they are fine. I have noticed many others (on Amazon and elsewhere) seem to be in a twilight zone trying to find a belt that actually works for more than one or two uses. These things are not cheap when having to buy them every month or so. I love the suction on the sweeper and have other minor complaints but having to pop the thing open after 2 uses and replace yet another belt is ridiculous.

Bought the Hoover Airlift 1 year ago. Hate having to take everything apart to wash it and clean it out. Roller brush spins only when pulling vacuum backwards. Watched all the videos, did as they said and still doesn't work. Emailed Hoover and they said warranty good for 6 months and gave me list of vendors to repair it. I am guessing it would cost more to fix the vacuum than to repair it. I would certainly think a vacuum should last for more than a year. We had an old Kenmore upright that lasted 15 years. It was heavy but worked great. No more Hoovers for us.

Hoover Vacuum Cleaner Air Steerable WindTunnel Bagless. It blew up on me after 6 months of light use. Purchased it on Amazon. That was the first mistake since they don't honor the warranty. Hoover sent me to a local rep who said that it will take 4 weeks to determine if it qualifies for "repair due to manufacturing defects." Not sure what happens after that. But my advice is don't buy this product and don't buy anything from Amazon that might need to be returned.

Bought the new React model Uh73100 self-adjusting sensor floor vacuum. Started vacuuming my hardwood floors and it worked fine but when I moved onto the carpet, things weren't right. The self-adjusting floor sensor sensed that I moved to the carpet which is of medium thickness, and beater brush was activated, but after vacuuming for 10 seconds the beater brush shut off and red light came on. Made several attempts but same thing kept happening. On/off sensor switch did not work. I called Hoover customer service for advice but was kept on hold for over 30 minutes with no response, so decided to e-mail company. Left my concerns but no response. Customer service is very very poor or non-existent. Made another attempt to operate vacuum with no success so boxed it up and returned to the store. I will never buy another Hoover product ever. Poor quality control.

This is the 3rd Hoover I bought and they all keep losing suction after about a week of using and then they just shut off on their own... I was laid back about it at first figuring I just got some faulty sweeper. Luck of the draw... But no it's not just a random bad sweeper. This happens to all of the ones I got. After trying to vacuum about 10 min ago and basically getting nowhere with it I decided to write this complaint. DO NOT WASTE YOUR MONEY ON THESE!!! It's a shame that companies run business this way these days... I remember my parents having one sweeper and it lasted my entire childhood and then some. Not these days and it's a shame. Steal our money pretty much and give a handful of junk.

My central vacuum is out of service since 2 months and that's the third time it happen. The company keep saying that the broken part is back order and nobody answer to my complaint even if the people at the service swear that I will received a phone call the day after. Completely rotten. Never again.

I love this little vacuum! It's very light and maneuverable yet picks up like a big vac! It has no attachments but it does a good job of picking up even along the edges of rooms, on floors and carpets. The handle flattens down very close to the floor so you can get the vacuum head under beds and furniture. It has a very long and pliable cord so you can do a large room without unplugging and moving the cord. I have a bad back and pushing a full size vac is difficult for me. This one is great and easy to carry up and down stairs. I liked it so much. I bought a second one for our camper. It's small enough so I can store it under the bed in the camper.

Bought an upright wind tunnel, put it together myself, Husband had a major stroke and I needed a vacuum. 2 years in, the on/off switch just stopped working altogether. I've had to use a strong screwdriver to knock the switch, just to run it. Now, nothing! Vacuum works fine, but no on/off switch! Just I bought a cheap Bissell and it works just fine, even better. But I love the weight and features of the Hoover, will NEVER buy another Hoover!

I bought this last year after being conned into buying it at £2.000. I very rarely use it as it's useless. Last week I got it out switched it on, and it switched itself off. It does this all the time now. Tried ringing the company but nobody answers the phone. This is absolutely no good to me, as I'm still paying for it & it don't work. DO NOT BUY ONE OF THESE, you have been warned.

In September 2016 we purchased an awesome Hoover Sprint QuickVac Bagless Upright Vacuum, (UH20040 - Corded). Hands down, best vacuum we'd ever had -- and for under $40, best value we had ever seen! Beginning of December, it stopped working. We purchase and keep items literally for decades, and are very aware of best practices for maintenance. I read the manual, online troubleshooting, checked every inch for any clogs, but all was clean. We had emptied the collector and filter after every use, and had fewer than 60 minutes on the machine itself, with normal household use. I searched for Warranty repair options, and was given a local place to take it. Hoover - up to this point, your part was "stellar"!!

Below is a complaint I tried to post in the comments section of Hoover's Website. They rejected it, saying that it did not meet their guidelines. Their guidelines apparently mean "praise."

I have a Hoover floormate. I have used it monthly but not daily and have had it about 1 year. Today I tried to use it and it didn't work. I stayed on hold with Hoover for over an hour! I have all the purchase information but I do not have the receipt for the purchase. I'm not super organized but I kept all of my warranties in a file. Cassandra told me I had to have the receipt for the warranty or else it is void. So I guess I'm SOL, next time I will buy a Bissell!

I have called 14 times. Been on hold from 114 minutes to 40 min. They have never picked up their phone. Their call back request option does not work. I have emailed them several times from their website with my vacuum info and order receipt. The wheel fell off my vacuum after three months because a plastic piece broke off. I have had no response. I don't know what to do.

Dont waste your money. Within ONE HOUR of first use, the thing died. First let me state that the floor cleaning width is a joke (as is same with ALL newer vacs now. I am noticing they are MAYBE 10 inch and the amps were lowered to 9 or 10, NOT THE 12 all vacs used to have), so you have to make many more passes on a carpet/floor area. Next, the suction is horrible. I was doing the same AREA on carpet at least 3 times in order to get it clean. NO height adjustment for low pile/no pile carpet is part of the problem. The dust cup is very small, so you have to empty it more often. Very annoying/time consuming. NO EDGE CLEAN or handle height adjustment and the whole thing felt awkward to use/push.

Two Hoover floormates have had the same problem in less than six months. First I bought a refurbished floormate in June this year from Walmart and after less than two months and very little usage one day I pushed the start button and the motor tried to start then died, then nothing. I thought that is what I get for buying refurbished and threw it away.

We had been very happy with the Flair Vacuum but when it broke I tried unsuccessfully to call Hoover's 1800 number. Never had a person answer but I agree with another caller that the classical music was enjoyable. Online I began a "chat" about the broken vacuum and wanted to know if parts were available to repair it ourselves. The operator typed that he could not understand my question and could only tell me to contact a repair store and abruptly ended our "chat." Needless to say that he didn't even say "goodbye." My assumption is that the operator was not capable in English and for that reason could not understand the question. I suggest that Hoover hire operators who have passed a customer training AND English course. We'll be replacing it with a non-Hoover product. I grew up with the Hoover name so it is sad and frustrating.

Hoover Cruise - Very disappointed!!! I dropped it and broke the dirt cup. I called and they said no parts were available!!! So that means I paid almost $200 and it can't be used. Now it's sitting in my closet.

Have had this vacuum for one year. Got it as a Christmas present from my son. This thing overheats constantly at a very short period of use. The suction is terrible and the hose is useless. I'm trashing this thing, will not buy another Hoover!!! Ever! There are no bristles on the "brush" attachment. It doesn't pick up anything. I have a small dog that sheds, but not a lot. I try to vacuum about every 2-3 days. I borrowed my neighbor's vacuum because I was expecting company, and the bloomin' vacuum overheats after one room. I was so mad! Hate to tell my son it's a piece of trash!

I purchased a carpet cleaner from Hoover on 8-9-16, returned the machine on 8-9-16 because I didn't like it... The suction was not as good as my old Hoover (I paid the postage to return the cleaner myself.) (Hoover received it 8-12-16.) Despite multiple calls to customer service (I called 9-12-16, 9-13-16 (because I didn't receive promised return call), 10-17-16 (didn't receive promised call from Cassandra who said she would call me when the refund was issued) I never received my refund... 11-12-16 STILL NO REFUND. I sent Hoover Customer Service an e-mail today, posted a negative review on their website and am also mailing a letter. They could collect my money the day I ordered but cannot issue a refund in 3 months? Risking their reputation and losing a loyal Hoover customer all to keep less than $150?

Long Story Short, my house is ALL SOLAR. With that said I still have to clean/vacuum. After looking for a while, I finally decided on this HOOVER LINX CORDLESS VACUUM. WOW just love it. Charges fast and ready to go again. It's bagless, operates with an lithium-ion battery, wind tunnel, so easy to empty and clean. I also have 2 small dogs that do shed time to time. Who knew vacuuming could be fast and fun? Will be ordering a 2nd one later. THANK YOU HOOVER VACUUMS.

The products work when they are new. However since they are made in China, it take longer to get repair parts, if they are even kept in stock. They do not warehouse any of repair parts and rely on 3rd party dealers or distributors. This puts their dealer and distributors in the middle.

After nearly 40 years of using a Hoover Vacuum Cleaner, I am very dissatisfied with the design changes made in the hose and handle of canister models produced after Hoover was sold to Hong Kong-based Techtronic Industries. Two problems: 1) VERY POOR AND CHEAP CHOICE OF MATERIALS for the hose. I received my S3670 Wind Tunnel as a Christmas gift in 2013; it's hose is made of stiff plastic. It's like trying to clean with piece of jagged PVC attached to the wand. The outer tubing grinds away at corners on my furniture or walls as it passes; it doesn't twist and turn with my movements and it doesn't protect the wiring between the engine and the wand. I had to replace the hose after only 2 years of normal to light use at a cost of $80 because the internal wiring broke.

I am 55 years old. I remember when this great company used to make a great product. In the past twenty or more years they create and produce **. Nothing works longer than a few times, they should be ashamed of their horrible products. I have three dead soldier rug cleaners and two vacuums. I refuse my adult kids even look at anything they produce. We should all get a major consumer law suit against these thieves, maybe if they have a couple of million people go to court and sue these ** for selling products that only work a couple of times and fail. They should be accountable!! DON'T BUY HOOVER!!!

Windtunnel3 Pro Pet - In less than two uses after purchased the belt failed to turn the brush agitator shaft. Ordered new belts, still fails to work. This is the worst vacuum I have ever bought. Never again will I buy a Hoover.

Purchased a Hoover Power Scrub Carpet cleaner on 12/07/2015. Model FH50150, Machine has been used 1.4 times (carpet cleaning) worked okay. Months later started cleaning a chair and the machine stopped ten minutes after turning on. Would not turn back on. Called Hoover's customer service line and was told to take my machine to a service center in Woodbridge, VA. Took the machine there and was contacted within three days on the status of the machine. The motor and the water turbine (sp) both stopped working.

I bought a Hoover® SteamScrub™ 2-in-1 from hoover.com almost a month ago. They sent me a damaged product and it was in really bad condition too. I called them and they asked me to send the photos of damaged product. I didn't get any reply for 2-3 days after sending those photos. I contacted again and they asked me to cut the wire of the product and remove the label and they told me that they will ship the replacement. I did the same and send the photos again. Again no reply and sent so many follow-up emails. It's almost a month and still I didn't get any replacement, no reply, no refund and can't use the product the one I received. It was a totally rip-off. I never had this kind of bad customer experience in my life.

Bought my mom a Hoover nano cyclonic vacuum and on second day use the belt burned. It overheats and I do not, DO NOT RECOMMEND THIS PRODUCT!

My vacuum stopped working and I needed to talk to customer service. They Literally never answer the phone. I called and recalled and left the phone on speaker for hours at a time for 2 days. Never did they answer. The number was correct they do not stand behind product or service. I also emailed them and still no reply.

This vacuum is awful. It is very heavy and hard to lift. It does not work well on hard floors. Vacuuming a staircase is almost impossible. The attachments do not stay on while in use. To empty it is not easy and to put back together is time-consuming. I have to empty it before I finish using it in my upstairs only. If something small gets ducked up, I have to get a wire hanger and dug it out because you can't take it apart. Not to mention it's not cheap. It's the worse I have ever used.

This is the worst product I have ever bought in my life. It doesn't work, doesn't suck and I have wasted my money for buying a piece of rubbish. The salesperson said this is the best product in the market and I don't think I will trust this company anymore. BAD DESIGN!!!

My son punched me an Hoover vacuum cleaner. I just took it out of the box to use it and plugged it up. I decided to use it on the rug to vacuum the carpet but noticed some smoke coming from the left hand or bottom where a gray piece is located from inside of the hole.

Hoover WindTunnel - The pulley that runs the belt burns up and smokes. Also it left burnt rubber on my carpet. Hoover replaced it once and it did it again. This is not safe. Don't buy this vacuum, it could start a fire.

This is the worst product of any kind that I have ever bought from anyone. The belt broke within the first two weeks, and I have replaced it three times total in less than a year. But that really doesn't matter because it does not get suction when using it in normal mode. Detaching the hose and using the hand cleaner does get suction, but that is no way to vacuum an entire room.

Bought a Hoover WindTunnel air bagless upright mid Dec 2015 and have to dump in the trash after 3 months. I would never recommend anybody to buy Hoover products again. When starting the vacuum, the fire would start from the lower end of the suction hose. I would not use it again as it is just a crap. The tech guy and the repair store guy was telling that they had lots of complaints about Hoover. Stay away from Hoover. Save your money.

Was advised to buy a new vacuum by store that we purchased flooring for a new home. Our carpeting is Mohawk and was advised to check their website to choose a machine that was user friendly to carpet. Unfortunately we picked Hoover due to their longevity and reputation. As the other reviews state it shuts off after 1 and 1/2 rooms. The setting was on its highest. This Hoover wind tunnel 3 machine was not even 5 months old. I'm putting in trash and going back to our 25 year old Royal Classic.

I purchased a Hoover WindTunnel Pet vacuum early November. It hasn't worked well from the very first time I used it. I've tried calling multiple times but seems I work the same hours customer service is open. They are not available on weekends. I had the day off yesterday so I called. Being on hold for 25 minutes before being able to speak to someone was ridiculous! My vacuum only runs 10 minutes at a time then shuts off automatically. 10 minutes!!! I'm not able to vacuum my entire living area.

First machine - I used it 3 times. Initially, it was leaking water already and the lever to keep it upright was broke so the machine wouldn't stand up. I fixed that part but not the slow leak from the water tank. So back to my 3rd time cleaning, it made a bizarre sound like when the belt breaks in a vacuum cleaner so when I took the bottom off belt was fine but the metal post that it rolls around on, it's surrounding plastic and it had spun into itself and was completely melted and in the wrong spot. I only live in a small apartment, and I vacuumed before I cleaned. So it was gone for at least 5 weeks and when I go pick it up he tells me he told them to give me a new for a fresh start. Got one cleaning done. Cleaned it out with water like I normally do, you just pour a cup or 2 of water on the kitchen floor and let it suck it and it is suppose to keep it in good shape.

Motor went out after 5 months. Called the company, they said to take it to a Hoover repair shop, we did. It's over a month now and it still is not fixed. The company that we took it to said Hoover still has not sent a new motor to them. And Hoover has nothing but excuses when they call them. Will never buy another Hoover product!!!

Was very excited when I bought his vacuum. For around $300 this vacuum is a complete joke as is their customer service. I have a small 950sq ft condo and this vacuum broke twice now. I bought it right before moving in here which is exactly a year now. The brush head has broken off twice now and again I don't have a lot to vacuum. Before that I've had issues with the batteries staying connected to the vacuum. Any little bump like you hit into a table, it will shut the vacuum. As for their customer service, they replaced the brush head for me once but they were very rude and acted like they were doing me a favor since that piece was not under warranty. Less than a year and they gave me a problem about replacing a horribly made major piece of this machine. Even before any issues, this vacuum is very weak!

Tried to order parts for my machine. After delivery of two different order for the same part, neither one will fit the machine. I provided the make and model and still got the wrong part. Received a phone call today and was informed that because the machine is RM they cannot provide parts for this type of machine. So stuck with a Hoover that is junk that I purchase at a Hoover dealer. Never again will I purchase from this manufacturer.

I purchased an ~$200 carpet shampooer & after 4 months the motor stopped working. I contacted Hoover & they told me where to take it for repairs, as it was still under warranty. It has been 30 days now & I still haven't gotten it repaired (parts not shipped). The store told me that they also have 6 other Hoover machines waiting on parts. I was told by repair shop that since they sold to Hong Kong China do not expect repairs to be done quickly, as they are very slow to ship parts. I will never buy another Hoover product!!!

I purchased a Hoover Air Cordless 1 year ago that had a 5-year warranty. The vacuum stopped working and I contacted Hoover. After following all the necessary steps to obtain a replacement vac, I am still waiting on my vacuum to arrive. It's been nearly a month since my complaint was filed. The last time I spoke with a "supervisor", I was told the replacement would be shipped via FedEx 2nd day delivery. They lied. They shipped it regular FedEx Ground which meant ANOTHER week. They want you to buy their vacs, but when it's time to honor a warranty, they really drag their feet! Never again! Not this girl!

Windtunnel Canister vacuum - Only 5 months old and beater bar not working. Very dissatisfied with this product. Very difficult to remove or adjust parts, cleaning of bagless is messy and clogs often, hepa filters and belts (which are identified by bloggers as early breakage) not covered under warranty and $25+ dollars each. Item tips over around corners which often unplugs unit. Storage -- item takes more storage room than traditional uprights! I didn't use this very often as my go to vacuum was an older dirt devil, or I would and should have returned to store for refund @ $179+.

Well to start cannot find belts anywhere for my steam cleaner, about to go get another cleaner because mine, the belt has been broken for 3 months. I clean my carpets weekly, so I'm dying here!!! Ordered 5 belts different and still have not gotten the right belt. With all these belts and shipping I could have already bought another so don't waste your money... Finding your parts suck.

I bought a Hoover SteamVac from the Hoover outlet store online. It's a refurbished model. When it arrived it was missing the spin scrub power attachment. The advertising pictures show a woman using the carpet cleaning. The attachment is clearly visible and the description clearly stated spin scrub brushes and attachments are included. They used false advertising to get you to buy it. They refuse to send me the attachment. But they'd be happy to SELL it to me! You've got to be kidding me! I can't believe the absolutely crud customer service I received! Please do not shop the outlet store! I'm so mad I will never buy another Hoover product as long as I live.

I bought a Hoover windtunnel bagless vacuum cleaner. Within a month the brush motor stop working. Within 3 months, the motor was systematically overheating after 30 minutes of use, shutting down the vacuum for a couple of hours at a time. When visiting our neighborhood electronics disposal facilities lately, I've seen a "brand new" Hoover vacuum just like mine in the garbage bin. This is probably the worst product that I bought in years.

This is an awful vacuum. It is UNreliable and incredibly inefficient. You have to empty the dusty canister every time you use it and clean the filter every couple of times you use it or it doesn't have enough suction to pull even light things out of the carpet or off of the floor. It shuts off after only a couple of minutes of use due to the motor overheating and it takes an hour before it will start again. It automatically does that and there's nothing you can do about it.

I purchased a new carpet cleaner around March 2015 and the brushes stopped spinning twice. The first time I took it for the repair the wait time was not that bad. But the second time I took it, it was there for a whole month and the repair store had not yet received the part they ordered. I contacted Hoover and was told from a representative that I would get a replacement product in 5-7 days to the repair store. 7 days later I called the store and nothing. I called Hoover and they can't find anything of what I mention or replacement product. This is so frustrating. Never had a Hoover product. Now I know never to get one again.

I bought a Hoover Curve (1400w TCU-1410-001) in Nov 13 for my caravan as it was small and easily stored. I have used it very occasionally and strictly in accordance with instructions. Recently it overheated and made a strange noise, even without filters. As outside guarantee there was no interest from the service number (which was outsource). I concluded it is poorly engineered and not really of merchantable quality.

I'm a cleaner for a private company & as I was using the Hoover Spirit to clean beneath the settee it toppled due to its lightness striking me on the head & ripping out my hair from the brushes which still rotate whilst on tool mode. Because my face was pulled so close to the machine I couldn't see the off switch and the friction caused a burning smell as my hair was trapped in the fast spinning brushes. It was a freak accident but it left me shaken & having to get 4 inches cut from my hair which is long. Perhaps the design could be altered to prevent the Hoover working in upright mode whilst using the hose & tool attachment.

Hoover Air Lite. Everything I want in a vacuum but the brushes quit after 6 or 7 minutes of use. Hoover service told me to take it to a service agent near my home for repair or return. He said it quits because it is clogged with dust. Pardon me --I clean my vacuum according to manufacturer directions, and that is not enough? He wanted to charge me to clean my machine -- not repair it! I have used Hoovers for decades -- but this one is unreliable, and there is no remedy. The real shame is that the vacuum is easy to use and very powerful for the 6-7 minutes that it actually works. I will replace this appliance this week, but I will not consider buying another Hoover.

After only about 9 months of using this vacuum (Windtunnel), the brush motor failed. I took the vacuum apart and confirmed power to the motor so the motor is dead. Vacuum cleaners should last longer in a normal household than 9 months.

Purchased a Hoover carpet cleaner 5 or more yrs ago. The "recovery hose complete" part is discontinued. Can't even fix myself because the way they constructed this piece of junk. This is 2nd time fixing this part. In 2011 it happened too.

Windtunnel T Series - This is about the worst vacuum I've used in DECADES! The cord placement is stupid. It's so low that if you give even a little slack, you end up stepping on the cord while trying to vacuum which jerks it right out of your hand! The vacuum bag is next to impossible to put on! The vacuum is too heavy for what little suction it has. The on board tools are OK but the minute you put an attachment on the hose, the suction goes nuts and shrinks the hose to nothing so now you have to fight with one hand to hold the vacuum from ramming you and everything around you while you try to vacuum with one hand.

I'm a 90s baby, back in the day Hoover was a lot better with the build quality on mass production vacuums. They actually lasted more than a year. They sometimes broke down but the crap they are trying to sell for $100 sucks. They need to do some R&D and use better materials to make the motors that don't overheat and the cheap plastic build is a joke up the price on the product or something and make a name for your company. Until something changes I will never purchase a Hoover again. Dyson here I come. IDC if I have to pay $500 for a quality vacuum that will last a couple years.

It was in the past that Hoover Brand stood for quality and value. The hoover rug "shampooer" went a long way to damage your brand. I go out of my way to share this information with the various pet owners I work with as part of my business. You have betrayed the brand promise and you should be ashamed. If you do not want to take my word simply go on line and read what is written about this inferior product. NO more Hoover brands for this family.

Hoover same day, they said they would send a new one within 4 weeks. It is now 5/27 and they are still telling me they are waiting on the part. Wait what? How can a company be waiting over 3 months for a brush? They claim it is back-ordered but that only makes me think that every other person in the country who purchased this vacuum is waiting for their replacement brush as well. All in all, I regret ever giving my money to the Hoover company and vow to never give them my money again. Thanks Hoover.

I purchased a Hoover Steam Vac Model No. F7452900 on 9/25/13 through Amazon and have only used it few times to clean carpet in my home and the carpet floor mats in my cars. Just as the warranty period ended, my steam vac began randomly shutting off for no reason. I took it to an authorized service center who got it going by tapping on the motor. They contacted Hoover who said there was nothing that they would do for me. It still acts up, but I never know when or for how long. The service tech told me to use as is and that it might last a week or couple of years.

I purchased a brand new Hoover Vacuum Model #UH 70400 WindTunnel 3. I contacted Hoover @ VacPartsWarehouse.com. The problem with the vacuum is that it has no height adjustment so when you go over a carpet it stops dead. You literally cannot push the vacuum one inch. Hoover parts warehouse suggestion was for myself to check the bottom of the vacuum for a missing wheel! Their next idea was to clean the front bottom plate. Other than that they told me was all the adjustment there was for the vacuum. Just when they sounded like they might help me. I suggested sending me a comparable make of vacuum and I would send this one back. They cried foul. "We're just a parts warehouse." Then why are you sending out remedies to fix people's vacuums?

I put a complaint in yesterday so I phoned and talked to Hoover personal. Lo and behold they ordered a part for my vacuum, its being sent out tomorrow. What a joke, I only bought my vacuum in on 04/20/15. The repair person you sent me to showed me about 20 Hoover vacuum cleaners sitting on his floor saying, "This vacuum cleaner have been sitting here for about two months waiting for parts. Hoover won't send us parts to fix them, our customers are phoning us wondering how long - very pissed off." I thought the guy was joking. Apparently not, this is not fair. How can I talk to a co-owner or someone high enough up the ladder so they would actually do something about this, other than people that are just there for a pay check.

We bought our Hoover Wind Tunnel vacuum only five years ago. It was, at the time, one of two Hoover uprights... one for the downstairs and one for the 2nd floor so that I didn't have to carry these fairly heavy machines up and down. And, as a result, it got much less "wear and tear." But after five years of vacuuming two rooms once a week, the "power drive" assist no long worked, the rug height button would not remain on the setting, the rotator brush stopped spinning and there was a burning odor when I tried to "readjust" the setting and use. Only good thing was it still kept its suction, but using it became impossible.

Had the WindTunnel 3 for approx 9 months and lower self propel motor stopped working. Took it apart and noticed the lower motor casing was a little rusty. In fairness I can't really blame Hoover, the cat water bowl is close to the carpet on the tile and what I think happened was a little water got sucked up now and again and eventually shorted the motor. What is potentially a design flaw is the proximity of the motor to the roller and its height above it, or lack thereof. So be warned, liquid will get near the motor via the brushes gap where the belt leads back to it - do not use this vacuum near even a millimeter pool! I rank it dissatisfied as these smaller motors are in my opinion more susceptible to failure than the older ones, my older Hoover lasted years in the same environment.

For 20 years I have been using Hoover vacuums but the last one-- a self propelled-- is not working the way it should. It has been in the shop but I cannot see the difference. I would like to know how I can return it for an exchange or my money back.

We ordered 2 replacement belts for the Hoover WindTunnel t series purely clean vacuum cleaner model UH70200 over a month ago and just now got them and when we looked at the package it was the right belt number and everything but when we put the new belt on it was too large so there was no tension to make the brush spin. Apparently many people have had the same problem and Hoover is apparently unaware of the issue.

I have 2 of these vacs. The belt is so difficult to change, a piece of black plastic broke off "somewhere" while trying to put on new belt - and now the roller will not engage. These vacs literally eat belts so I have to change them frequently. Are the new self-propelled wind tunnels any better?

I purchased two Hoover vacuum cleaners. The first Hoover vacuum went out and they tried to make me responsible for what was supposed to be under warranty. The vacuum works really well in the beginning but, they don't last. The second vacuum cleaner did the same thing and again they didn't honor the warranty. Customer service, pathetic! I spent over $700 on two vacuums, and they would not fix neither one without charging me and they were still under warranty. Plus on the second one I purchase an extended warranty and they still didn't fix it without trying to charge me. The suction failed on one and the heating failed on the other one.

Last year I bought a Hoover Jazz, bagless, cylinder vacuum cleaner; brand new and direct from Amazon. As it didn't have a turbo-brush with it I viewed Hoover’s website. Being extremely confused by this I e-mailed their customer services to ask which head I needed for my machine. They confirmed it was the one I thought was right. I ordered it and it arrived within a few days. Unfortunately, the attachment was far too big to fit the metal extension tube from my machine. I contacted Hoover and attached some photographs showing the difference in size. They then asked me to describe the packaging the part arrived in and for the diameters of the attachments. I was told that their engineers just could not understand why it wouldn't fit.

I bought a Hoover wind tunnel 1 year ago. Have replaced the belt twice. Seems to have suction sometimes. I have never had such a lousy vacuum. It was my first and last time buying a Hoover.

I'm being fair on comments made!! Got a new Hoover, not a year old and the motor blew!!! I'm very good at keeping my sweepers running!!! I had a Hoover for 25 years and got this new one and gave my old one to my daughter and the old one is still running. The new one is JUNK!!! I'm so unhappy!! I now will have to get another because I have no receipt but it won't be a Hoover!!!!

Hoover Platinum carpet cleaner - I have now purchased 3 of these machines as I truly thought they were the best. That's $1500.00 worth of Hoover products during a 3 year period. Each and everyone were great for a short time but went to hit the on button, it blew two breakers in my house and I was standing in utter darkness and complete surprise. Burned the engine up in a push of a button. All three machines died like that. Think they would be a little bit of a fire hazard. Hoover replaced one machine with a substandard $200.00 machine. Not happy at all!!!! The other two were at the end of the warranty period. I'm just SOL!

I was so happy. Excited when I seen my new vac arrive. Always use Electrolux to clean my home and others needed a lightweight vac. WELL HOW CAN ANYBODY PUSH IT? Please let me know why it's so HARD to push. Back feels like I just cleaned a 3-story home. All I did was push it up my little carpet maybe 4 times. I'm so furious. Am I miss something? Says no adjustment. Please help.

I bought a carpet cleaner (Hoover) from Walmart Dec 29 2013. The 2 or 3rd time I used it the wheel and belt assembly just disintegrated. I was instructed to take it to a service center in Ocoee Fl. They said it was a new model out, took all my information. Then after talking to Hoover they said it would be replaced. I am a seasonal resident of Fl. So in the spring I went home to Illinois. After returning this fall I used the new machine. This machine did the same thing except the belt didn't break this time. But the belt assembly was trash. The model I bought was the FH50900.

I purchased a Hoover PowerPath Carpet Cleaner (FH50950) from a Target store on December 5, 2014. I assembled the machine on December 6 and after reading all the instructions, I began using the machine. In less than ten minutes, the machine self-destructed and burned my carpet! While making a pass over the carpet, the brushes stopped turning, the machine made a terrible high pitched whining noise and I immediately turned it off and unplugged it. I lifted the machine onto a towel for fear it might leak and saw the machine had burned my carpet. Smoke begins billowing out from the top of the brush unit and the acrid odor of burnt rubber and carpet permeated my entire house. I was PISSED! I immediately emailed Hoover's customer service and finally received a phone call from someone three days later. I had to repeat everything in my E-mail, so it was a huge waste of my time and led nowhere. A few days after that I received a FedEx return label so I could send the machine back to Hoover in Ohio. There were no other documents or instructions received. I asked for them twice. When I spoke to the customer service (if you can call it that) rep that called, she stated they would send documents, but they did not.

I purchased a vacuum cleaner about a year and half ago. Model # UH 71214. I've had nothing but trouble with it. It doesn't have any suction. I have replaced belt 2 times, to no avail. I have come to the conclusion, that it is no good. I am very dissatisfied.

I know plastic products are cheap and lightweight, but I am so incredibly sick of purchasing products made so poorly. I have owned an upright bagless Hoover for less than a year, and the handle snapped off, and on top of that the suction was terrible unless you cleaned the top filter every other day. Ugh! Time to pony up some money for something that works and lasts.

Platinum Collection Lightweight Bagged Upright - I now know what it is like to come close to death by electric shock! While my vacuum was off and I was getting off the floor from moving a rug, I had my hand on the side of the refrigerator and put my other hand on my vacuum handle. Suddenly I felt a huge jolt and wave feeling going through my arms. I pulled my arms back quickly, while screaming.

I have been using Hoover vacuum cleaner for last 38 years. I bought new Hoover Wind Tunnel, self-propelled model no. U6434-900 for about $200.00 at Sears, about 6 years ago. After I used it, maybe 5 times at most (about two months), the machine started smoking and had a rubber burning smell and self propel stopped working. I opened the agitator cover and found the flat belt (part no. 38528035) needed changing. The bag wasn't anywhere near full but I replaced the belt and the bag after 5 uses!

I called Hoover about their cordless vacuum. The lady I spoke with, prior to going online, provided the same information as the website, a 30 day free trial and free shipping. No mention of return shipping. I visited the Hoover website to research the new cordless vacuum. I read all info on the site. Nowhere on the website did they disclosed I would be responsible for return shipping if I decided to return the vacuum cleaner. When I contacted the company, I was told that they were under no obligation to reveal this information. If a company hides this kind of information, what else are they not telling the consumer? Had I known this, I may still have ordered the vacuum, but I would have been informed up front. How can you feel confident dealing with a company that hides information?

Wouldn't touch another Hoover with a 10ft barge pole. About a month after the warranty expires, it blows up with sparks and smoke. Giving a literal meaning to 'going out with a bang'.

It seems that every vacuum out there has this 'overheating/shutoff' problem. I'm still looking for one that doesn't. The most work I can get out of my vacuum is five (5) min. then I have to wait one (1) hour before I can continue with my cleaning. Anyone know of a vacuum that won't do this?

Hoover Wind tunnel Pro - Do not purchase this vacuum. I should have come to this site before purchasing this vacuum... twice. Decided to spend a little more on a vacuum, so bought this Hoover and had the same problem as mentioned in most of the listed comments here. Would run for a few minutes then shut off. Checked the belt, cleaned the spinner and emptied the filter area, but it was brand new and belt still good. The problem continued. Took it back to Target and purchased a new one, was a Hoover after all. Known product, around for a long time and thought it was just one defect... Nope! I was wrong, apparently the Hoover name no longer means a quality vacuum as the second vacuum was extremely hard to push prior to having the same shut down problem the first one had. Due to other comments, I decided I will not waste my time trying to resolve with the company and Will never buy another Hoover again.

Bought a Hoover Wind Tunnel last 2/2014. After 5 months, it just stopped! Brought it back to TARGET - no solution. How come you need to buy an extended product warranty on almost all product? What happen to what we call... QUALITY ASSURANCE? I think this is just a cover up for something poorly made and no industry quality value. One more thing, why do we have to pay (insurance) for a quality product? Don't know if I can trust Hoover vacuum products again? I've been using their vacuums for a long time.

I have been happy with my Hoover WindTunnel and appreciate how easy it is to clean it. The vacuum belt lasts a long time, too. Once, my vacuum also stopped suddenly... but I unplugged it, emptied the dust canister, checked for clogs... then waited 20 minutes or so, keeping it unplugged. When I plugged it back in, it was good to go. It had just overheated. There is also a system check bar on the vacuum. Watch to make sure it is green, not red. (Secret: many tech products, TVs, etc. can be reset by unplugging and waiting. Saves on repair bills!)

The nozzle is suppose to be self-adjusting. I don't see how that is possible when I examined the nozzle. When I vacuum my braided rug and thick piled area rug, even with the suction barely on, it's difficult to move the nozzle. The result is I end up with back pain! I decided to try to find a temporary fix to a nozzle which appears to dip too low in the front and the stiff brushes protruding too far out of the nozzle housing. I used duct tape (good old duct tape to the rescue) to tape 2 shell casings to the bottom front of the nozzle to raise the height. IT WORKED!!!! I got my rugs vacuumed with no back pain. Perhaps the engineers at Hoover could help me figure out a more suitable, easy and cheap fix to this problem.

My Hoover HEPA filter vacuum left black grease tracks on my carpeting. It took them three weeks to get the right-sized box to me to ship the vacuum to their engineers who decided there was no evidence that the vacuum had left the tracks that are on our family room carpeting. I am now engaging with the Cleveland BBB and TTI Hoover is claiming they have no responsibility to replace my carpeting.

I have 2 Hoover Wind tunnel Upright Supreme vacuums! Both on/off switches broke in a short time. The switch is made of very low quality material to low specifications. I could not afford it but I had no choice but to go out and buy a SHARK for my 2 story home. So far so good (after 1 yr). Hoovers lack of quality is Unacceptable and Hoover belts do not last long. I feel like I've been 'robbed'. Buyer beware.

I purchased the above vacuum after doing a lot of research online. Unfortunately, when I brought it home it was faulty, so I called Hoover and they said I should return it to the store where purchased (Sears). I did, and received another one in exchange. The second one was almost impossible to push across the carpet. There was too much suction.

I purchased the Hoover Windtunnel 3-Pro-Pet vacuum cleaner today - BIG MISTAKE. My Bissell still works, but I had it since 2005 and now the suction is poor. The assembly was very easy. However, when I plugged the cord into my outlet, it ran for about 30 seconds and then it stopped. Btw, it has a very loud motor. I also plugged my Bissell into the same outlet - no power. Next, I plugged the Hoover into another outlet and it worked fine - suction was pretty good, but still loud. I live in a 3-level townhome and I was vacuuming on the second floor. My son's room is on the first floor. When he arrived home about 5 mins after I finished vacuuming, he came upstairs and told me that none of the outlets worked in his room!

I had the very same problem! I owned one of the previous generations of this vacuum for 4 1/2 years and loved it. The old one started clogging and eventually stopped picking up so I bought the WindTunnel 3 Pro Pet thinking it would be as great as my old one. After assembling the new one, I started it up and all I could smell was burning rubber odor and it wouldn't move. The floor setting was on "Low/2" which was appropriate for the Oriental rug I was trying to vacuum. It was extremely loud compared to my old vacuum and it made a propeller-like noise, so I decided to return it. The new one also did the same thing! So sad to give up my affordable Hoover QA.

Have used my Hoover Wind Tunnel Pro Pet like 12 times and it just took a big ole pooh! Power shut off and that was that! WTF HOOVER?? WTF TARGET?? Looks to me like you 2 laid down in a bed of poo together!!! Screw me once, shame on me... but y'all won't get that chance again I assure you!! Oh… I have a very big mouth and am gonna tell all!!!!!

Never buy Hoover vacuum because they are expensive and they break and they lie about warranty. The warranty is for 3 years but when you call for replacement, they can't because you have to take it to one of their store, but I live 5 hours away so it's cheaper to buy a new one.

I have a 5-month-old unit that requires warranty repair, but Hoover does not have authorized repair services within 50 miles of my home. They finally agreed to replace the vacuum, but expect me to first bear the cost of purchasing shipping packaging and the ship charges. I own 3 Hoover vacs at this time, but if I had known that service was such a problem, I would have considered other brands.

I have had this vacuum for 2 weeks after the 90-day warranty period with Walmart and I was vacuuming today and it just stopped. No power. Changed plugs and NO POWER. I have only used it 9 times and I cannot believe that it stopped working. I have tried to connect to the Hoover site and get some troubleshooting points and there is nothing available. I can't get my money back nor can I exchange it for another vacuum. I am really upset and I will contact Hoover to see if they will either refund my money or replace this device. I would say most of the reviews that I now have read are true. This is a really GREAT vacuum for a VERY SHORT time. Not Happy!!

The handle on the vacuum snapped. I was really annoyed as I had only had it 6 months so I rang Hoover on June 10th. They told me they would order the part and it would be with me 25th Jun. Waited till 6th July, rang them again. Told me part would be arriving July 21. Waited till 26th, rang again. They said it would be in on the 31st July. Waited till 6th AUG., told them I was still waiting. Hoover said they would chase it up and ring me back after being on hold for 20 mins .Rang them 8th Aug, 21 min. in a line told me they would ring me later that day. Rang them on the 10th. They told me they could not get the part but someone would ring me later that day. Rang them on the 12th, told me to email proof of purchase which I did. I rang on the 14th, told me they had not received email so I sent it again. Now the resolutions team was sorting it. I have had to phone them back and forth and still no further forward. It's now the 21st and someone is going to ring me with details for exchange. Won't hold my breath. I will NEVER EVER buy another HOOVER vacuum. Nothing but trouble. I bought one because Hoover had a good name. The vacuum is crap and so is the after sales service. Would strongly advise people to stay well away from Hoover merchandise.

I think you really need to address the problem of changing the sweeper belt. I've been a faithful Hoover advocate for 58 years despite having an in-law with Electrolux. The older models were customer friendly when it came to changing the belt. When my husband was alive, I would have him do it and he agreed with my assessment. Since he died, I have to lug the sweeper into my car and take it to a sweeper repair shop and pay to have it done. I've discussed this with friends and they experience the same problems. Kindly advise if there is an easier and less expensive way to do this. Thank you. I don't require an attorney to contact me.

I ordered this item from Macy's online in approximately October 2010. Three months later, the vacuum, having some kind of whistle sound, suddenly stopped working. Immediately, I called Macy's. I was angry for the bad item. They replaced and sent me a new vacuum. We do not vacuum frequently. The new vacuum is not working anymore. It started with some kind of weird whistling. I was vacuuming the living room. I did not have time to finish because suddenly, it stopped working. I checked the connection. I thought that I accidentally unplugged it. I checked and everything was okay. The cable still connected, I unplugged and plugged into another outlet. It's definitely dead.

Hoover Wind Tunnel Pro - My husband bought me a new vacuum when the old one was no longer meeting our needs. We had a new carpet installed and carpet replaced. It does work well but I have three complaints: 1. Too many levers and switches, even though most of them are foot pedals. (Is this lever the cord rewind, the carpet height adjuster, the bare floor switch, or the on/off switch? Oh sorry, that was the switch that releases the hose.); 2. Is it so totally impossible to make a hose connection that I can just detach, use and put back? To use the attached hose, you must first detach it, then add the connecting tubes, then add the brush or corner tool, or whatever, then use it. This is a minor issue, but I don't want to rebuild my vacuum every time I use it. And the connector that keeps the tubes from retracting does not work well at all; and 3. My main complaint is the thing is too heavy! It is like pushing a load of bricks no matter what settings you have it on. I think I will pass on Hoover products in the future.

I have had the vacuum cleaner for two months. It is almost impossible to push along the floor and in two months, it has burned out 2 belts. The second belt was purchased as an emergency (non-Hoover) as no local stores stock this belt. I explained to Hoover Services that the belts were burning out first; they blamed the fitting. When I explained the first was factory fitted, she then said I had run over something and the second had snapped as it wasn't a genuine Hoover part. She asked me to pay nearly £20 for 2 new belts. Another problem is that the Hoover has an extra-long lead, but the hooks to wrap it around are obviously for a shorter lead and insufficient to hold all the lead securely. A shoddy machine and even shoddier customer service.

I bought a vac from Walmart in 12/11. I cannot find the belt locally at any Walmart or alternative belt. I need my vac every day. I had to reorder. I have no idea when I will receive if from Hoover. If a simple belt can't be found, perhaps they shouldn't sell the product.

Upright Hoover vacuum cleaner - I will never buy a Hoover product ever again. My Hoover cost me 100 pounds. In the first week, the belt went and so I had it replaced free from Hoover for the same thing to happen a few months later. I was told it will cost me 13 pounds to replace the belt. So I am now thinking of binding the Hoover and buying a different brand of vacuum cleaner.

For those that are stalling out with the rug attachment, read ASAP! I'd start off by saying I had high hopes for this Hoover Canister Vac (model S3765). Like others here, first the rugbeater started stalling out. It turns out it is faulty wiring. I know this how? Because the thing nearly lit my couch on fire! I was vacuuming under the couch and heard a loud bang! I pulled out the vacuum immediately to find sparks flying from the thing. I couldn't pull the plug fast enough! Of course, Hoover customer service was useless. So a friend took a peek at it and the wiring was absolutely fried in the outside wiring between the handle and the rugbeater. So friend gets it working again. (Yes, he's an electrician.) It worked for another two months.

We have hardly used our new Hoover WindTunnel upright vacuum and the wheel casing broke off from the main frame. We tried to contact Hoover and they did not get back to us.

The only thing good about the vacuum (Hoover WindTunnel T-series) is the suction. The cord is not long enough and it gets jammed up inside the chamber. There is no light and the worst part is, when you hit the lever to empty the canister, the dirt does not come out. You have to get a long object to dig in the canister to remove the dirt. I wanted to return it to Sears where I purchased but they don't do returns after 90 days. I'm not happy at all.

I ordered a Windtunnel Air vacuum cleaner on 05/03/2012 for my mother, who was leaving Monday afternoon on 5/7/2012. It was my gift for my mom on Mother's Day. Customer services reassure me that the vacuum was going to be here on Monday, 5/7/2012, if a pay extra for FedEx. I paid extra, and the vacuum cleaner won't be here on Monday. Now, my mom is leaving without her mother's gift, and I feel terrible not to be able to give my mom her gift. I just think that customer services should not lie and give the right information. I'm very disappointed about the customer service. My mom is leaving without her gift, and I have to pay more money for it to be delivered out the country .

My Hoover Wind Tunnel Pet Rewind vacuum is approximately one year old. I paid $159 for it. Now, I need an agitator belt but nobody sells them. They refer you to the Hoover website. So for one belt it will cost me $4.50. Okay, not so bad, but it will take about one week to get it. Are you kidding me? I have a dog, two cats and six children so I can't do anything for a week. What on earth is the problem? Why aren't these stocked in your local stores that ** sell them. I'm just pissed off. I will never buy Hoover again!

I have a 2 1/2 year old central vacuum bought at Costco. I brought it in December 2011 for a new motor (which has a 7-year warranty). It is close up to the middle of April 2012 and I still have no vacuum. Every time I call Hoover to see if they sent out my motor, I get the runaround. After waiting 4 months, they say they will send me out a little mini vac. I find that customer service very unsatisfactory and unreasonable. I should be sent a new unit, not a mini vac. After close to 1/2 year of waiting, this is very unreasonable to ask of a consumer, when there is warranty. Hoover does not care about the consumer. I would hinder anyone from buying from this company. They do not care.

I never suspected that a vacuum would melt my carpet, but it did. I contacted the company and they are not taking any responsibility. They said I must have pushed down on the vacuum when I was cleaning furniture and steps. Many complaints on web about the same thing from other customers!

I bought a 2200w Rush pet at Christmas. My grandson suffers with asthma and I own a dog. This Hoover is suppose to pick up hairs. It did for about a week but now it won't pick anything up. Before you ask if there is anything stuck up the tube, now I have phoned your complaints department four different times just to be told they will get back to me. Well, this is the last chance you have to replace this Hoover. I had a lung removed and had cancer of the chest and this is the way you treat your customers. If I do not hear by close of play Thursday, 8th February, I will take my case to Consumer Rights and to the TV and newspapers if I have to.

I have left numerous messages on their customer service voice mail. After many calls and several hours cumulative on hold, I decided to leave a message. Now 5 messages and three weeks later, still no return call. I got a real person today, at a number listed as their offices. She told me she did not have time to answer my question. Never mind that I didn't even get to ask the question before she hung up. I called on 2/22/2012, at approximately 1:30 PM EST.

It is the worst vacuum I have ever owned. You can't keep the brushes turning on the main vacuum or the handheld. It doesn't pick anything up. It is way too heavy. I live in a split level and you can't get the thing up and down the stairs. The on/off switch is right where you hold the handle to vacuum and so as you vacuum you are constantly turning it off and have to turn it back on. I hate this vacuum like I have never hated another appliance.

I bought it last February. I loved it! It could suck the fuzz off a peach, and I have a dog, so it did a great job. I thought I kept turning off the beater bar attachment, because of the location of the control buttons. Once I discovered that wasn't the case, I realized it kept shutting off on it's own. I'd had it one week, and used it three times! One room, it turns off 10-12 times. I called Hoover and they told me to take it to Sears, as they're an accepted repair place. I took it to Sears, and got it back five weeks later, with the exact same problem, right from the start.

Had the recoil unit replaces about a month ago. The second time I used it the cord was pulled out to the yellow tape. Now it won't recoil again? What is the remedy, please? XXDP. Have you researched this and have a solution or should we ship it back?

As I sit here amongst the fumes of burning rubber, looking out at my un-vacuumed carpet, I ponder the uselessness of writing this complaint. All the good people that have sent in their complaints have seen no results. We have all followed the correct procedures as far as replacing parts, maintenance, and customer service. All to no avail. Short of starting a support group for all of us that have been ** by the Hoover Corporation and our hands are tied. I have had my vacuum 9 months. I have to take the bottom apart and unclog the hose after every 4 vacuums. I had to send the upholstery attachment in for repairs the first time I tried to use it. The new part leaks worse than the original part. I gave up on that, but I feel so angry about the vacuum not working. I, too, blame consumer's for rating this piece of ** so highly. The only avenue left to me is to learn from my mistakes. Never buy a Hoover product again, and don't trust Consumer Report. I should have come to this website first!

This is the second time I have bought a Hoover. You can use it only a few times before it doesn't suck. I am very upset, I will never buy a Hoover again. I even tried calling customer service and all you get is a recording. I will never recommend Hoover to anybody, it gives nothing but problems. Please call or email with solution to this piece of *** shampooer. They have a very poor customer service and performance with this. After spending hundreds on cleaners, filters, and hoses, I'm done.

I wanted a Hoover FloorMate Spinscrub for Christmas. I went to Hoover.com and saw the make and model I wanted: the FH4030, the Spinscrub with tools. I waited for Black Friday to order to see if they were having any sales. They were 15% off and free shipping. However, the item was out of stock (strike one). How does the manufacturer go out of stock? So I sent them an email about my dissatisfaction. They replied and told me to call and place an order for the backordered item. I did. The next day, I realized I forgot to order some supplies. I sent an email and they replied that they added the items to my order and gave me the new total. I waited a few weeks, then went online to check the status of my order only to find out there was no order. I sent another email and their reply was my order was cancelled (strike two).

I bought a Hoover steam vac from A1 Sweeper World Inc. and I have taken it in four times for repairs for the same thing, the motor. They keep it for weeks on end because they tell me the part has to come from China. I am so sick of this already. Every time I go to use it, after one use, I am again getting it fixed. The number is f5918700. I wish I could get my money back so I can buy something else.

The Hoover Wind Tunnel Pet Cyclone vacuum cleaner is only a year and 1/2 old and continuously overheats and has lost suction strength. The HEPA filter has been changed regularly and the machine cleaned periodically. Just a poor product. I had Eureka product before and will buy another, not Hoover.

I bought my wife a Hoover Cyclonic from The Home Depot, in March 2011. Since then, I have had it apart over a dozen times to repair the switch. It comes out of its holder, and sticks off and on. The last time, I removed the spring in the switch, which has stopped that problem. Next up was the wiring connection which is coming loose at the bottom of the handle. I fixed that connection with a wire nut. Now, the vacuum has yet another problem! We only have about 1,000 square feet of carpet in our home (no pets), but even that seems to be too much for this vacuum. It overheats after less than 5 minutes of use, and has to cool down, before turning back on again. I purchased this vacuum because I thought Hoover made good products. I was wrong! I will never buy another Hoover product again, period. Where is the thumbs down rating option? This product doesn't even deserve one star.

I have 3 Hoovers since I have a 3 storey house. This is the 2nd Hoover to break. It's not in the recalled bunch since the model number is different. Mine is model U6476-910, serial # 010700093605. A couple of days ago, the switch stuck in the "on" position, so I had to pull the plug from the socket. I took the handle off and saw where the switch came loose, so I put it back in place. For now, it's working but I don't know for how long. Quality is the pits! Also, it smells when vacuuming.

The worst junk I have ever used! If I could give the rating an all bad stars, I would! For my birthday, I received a Hoover Windtunnel Bagless. I have had numerous Hoover products in the past, but this piece of junk is by far the worst must disturbing product I have ever used. Shame on you Hoover! I cannot get my money back so I am stuck with this defective junk product!

I bought two Hoover Wind Tunnels approximately 4 months ago. Both vacuums stopped working after a few minutes, and needed a cooling-down period, before they will even turn on. Filters are cleaned, no clogs, belt is good, they just overheat. I contacted Hoover customer service (or lack thereof). They want me to haul them to a service center for repairs. Obviously there is a design flaw if both vacuums behave the same way. One of the unhelpful representatives said there was probably a clog in both vacuums. Really? At the exact same time? I don't think so.

My Hoovers, as we have two of them, are junk.It appears to me they engineered these machines to break down so to generate repair income and sell parts.They are both high dollar upright wind tunnel machines and I will never purchase anything from anyone representing this company or brand again knowingly..

I bought a Hoover Bagless Wind Tunnel Canister in January 2011 from Amazon as well. It worked great until August 2011. The belt ripped and until November, I used it without using the floor/carpet control. Finally, I decided to order the belt from Hoover's website. I got it and followed the instructions as shown in the manual. The brush was spinning and I felt like "Yes, I fixed it," until it started shutting off. I mean seriously, after 2 minutes, the power kept on shutting off as if it was overheating or something. Can you imagine how annoying that is?!

Hoover WindTunnel Anniversary Model S3670 is a piece of junk. I had to take apart the handle to remove a clog caused by pet hair catching in an inadequate opening inside the handle/hose connection. Construction inside the handle is very shabby. After putting the handle back together, the on/off switch did not work. The vacuum was purchased from Amazon on Jan. 7, 2011 and failed on Oct. 2, 2011. Amazon could have cared less. I told me to contact Hoover. Their website offered no information, just geared towards sales. Consumer Reports and Amazon rated this product highly, but that has not been my experience. The vacuum should be replaced and a lemon law enacted to protect consumers.

I own a Hoover CycloTronic Bagless silver Upright for about 7 months now when the belt broke and I had to order a new one through the mail (at my expense) to replace it. It was not clear to me why it should break given that I was not using the vacuum any differently than normal. More importantly, a month later, the vacuum would overheat and shut off before I could finish vacuuming even one room. I don't have the time to keep letting the vacuum rest and cool down before I can get the house vacuumed. This product is terrible and a big waste of money.

I bought two Hoover Lightweight Commercial Vacuums from Home Depot Supply (HDS) in March, 2011. They have a 1-year warranty. Both stopped working last month, so after confusing warranty work, phone calls back and forth to both HDS & Hoover, Hoover finally told me to take my vacuums to an "authorized" dealer, the closest one of which is a two-hour round trip. Okay, I want them repaired, and made the trip. The "authorized" dealer, then asked me for proof of purchase (previously provided to Hoover Customer Service), so I faxed it to them. Following up on the status of the repairs two days later, at that time I was told the way Hoover handles warranty repairs, is that the shop identifies the problem, then notifies Hoover, which then ships the parts, and the shop makes the repairs and would notify me after receipt of the parts. They also said it takes several weeks.

The Hoover Wind tunnel Vacuum Cleaner is a piece of junk. It is 100% plastic and made in China. The manual is useless in covering the worst problem with this product. It clogs up and I tried to take it apart to get to the clog but with no success. Finally, I was able to dislodge the clog by reverse suction (blowing) with a wet-dry vacuum in all the tubes.

I bought a Hoover WindTunnel. After 8 or 10 uses, the carpet brush on/off switch broke. I spent $160 on this piece of junk. I recommend never to buy this product! It's junk!

I bought a Hoover wind tunnel vacuum six months ago and the suction was great. However, the drive on it has quit working and it is impossible to vacuum now. That's an awful lot of money for just six months worth of use.

I purchased a Hoover vacuum in June and it quit working today, 9/10/11. Apparently, the motor burns out when using the hand tools. You may pay more for a Bissell but the difference is worth it. I don't believe in paying good money for disposable appliances, especially disposable appliances that are only good for 3 months.

I purchased a Hoover WindTunnel Bagless Vacuum on 6/10/11 at Walmart. After 30' use, it stopped working on 6/12/11. Help from the e-mail Hoover site was not useful.

I purchased a Hoover Bagless Windtunnel vacuum cleaner when they first came out. I had the thing about 2 months and it overheated when I was using the hand tools (not vacuuming the floor) and burned the motor out. I took it to the Hoover repair shop and they replaced the motor and the part that's supposed to shut the machine off when it overheats.

I bought a Hoover Wind Tunnel and it stopped working. I took it to Marbeck, an authorized repair shop, in November 2010 but still have not gotten the parts to repair it and this is March 2011. It's been five months. I called Hoover and all I get is the runaround.

I hate this vacuum cleaner. I will never buy another Hoover product. I'm putting the damn thing on the curb. The inside is impossible to clean, dirt builds up under the beater bar and you have to take the thing apart to get it out. When that happens the vacuum stops working. I've had it.

I purchased a Hoover Vacuum Cleaner. After a little over 3 months, it started running when it felt like it. I cannot vacuum my house without it overheating and stopping. I went to the authorized dealer who informed me that it takes months to get parts from Hoover. I contacted Hoover who referred me to other dealers with no avail. I contacted Hoover again and they gave me more authorized dealers. I had no luck. This is by far the worst vacuum I have ever owned. I am in the process of buying another and it will definitely not be a Hoover product. They used to be reputable. What happened? I am a senior citizen on a fixed income, so this is difficult but I need a vacuum. Thank you for letting me air my complaint.

On 09/17/2008 my husband and I purchased a self-propelled Hoover Windtunnel vacuum from Sam's Club. It was highly recommended by Consumer Reports and that seemed like a very good place to check. About a month ago, while vacuuming, a little black piece broke off and came shooting out from under the vac. At that precise moment it was no longer self-propelled. There was no suction, the beater bar wouldn't turn and the only way it could be turned off was to pull the plug. It has been reduced to nothing more than an electrified noise maker and heaven knows we don't need more of that. I have taken it to a repair shop and the cost of repair is $112.50, which is more than half the original cost. Two things have been learned: Don't rely solely on the recommendation of Consumer Reports and most importantly beware of Hoover Vacuums. Check all reviews very carefully. I wish we had!

I had to replace to on/off switch twice once in the first year. The cleaning tools plastic window broke. Clip cord never held the cord in place. The plastic wand base cracked and doesn't hold the wand. I loved my old Hoover, the new one is a Huge disappointment.

The small plastic part broke on my upright model # U8 130-900, which holds the handle in place while in use. I called the company for a replacement part, as it would be an easy fix. I talked to a "customer service" person who said she would not sell me the part, and they would only sell it to a dealer. Needless to say, I was not happy to find, that I would need to pay someone and make a trip to a service center, for a cheap plastic replacement part. It is very unprofessional, and I will certainly be looking for a more reputable company, for my next upright. Say a more "upright company!"

I bought a Hoover on Hoover's website. The third time I went to use it on a small area, it stopped suctioning. It seems Dirt Devil has purchased Hoover and so I'm getting nowhere with the Hoover warranty with the repair shops I have been calling. Just a waste of time and money.

We purchased a Hoover "Bagless Wind Tunnel Technology" 12 amp "HEPA" vacuum cleaner from J. C. Penney several years ago because Hoover vacuums have a reputable history of quality floor cleaners. What a mistake. Within 2 months, it wouldn't work. The rubber belt driving the lower unit keeps coming off the spindle. The largest vacuum cleaner repair shop in Mobile charged over $75 for a new motor because "they aren't a certified dealer" in the city.

I have had two Hoover Wind Tunnel Vacuums. No complaint until last time I bought at Sams Club. I have had the off on switch replaced and since the vacuum does not self propel. I had this looked at and the repairman says he can find nothing but I know it does not work. I can hardly push the vacuum anymore. I am getting another kind of vacuum next time. Sorry.

My Husband bought a Hoover Carpet Cleaner from K Mart. It had hard a hard plastic tank. It cracked at one of the plunger sites. We spent a lot of money to buy a new one. It broke at the same place. Hoover gave us another one free. It broke. They wouldn't deal with us anymore. We bought another Hoover shampooer. The second time I used it, the motor smelled like it was burning and a light film of smoke came out. Hoover said the warranty was for a year.

My switch has broken twice in 1 year. I think Hoover should replace the part.

An area on the bottom of the vacuum gets too hot and melts the carpeting. The vacuum melts carpeting.

In April of 2007, I purchased a Hoover WindTunnel Technology upright vacuum for $248 from Lowes in Enid, Oklahoma. I had the vacuum for approximately 1 year when I had to have the off/on switch replaced, at a Hoover store, that cost around $20. A year later, I again had to have the off/on switch replaced again at the same Hoover dealership. It cost around $40. Now I have had it home for approximately 6 months and again the off/on switch is not working. I have to unplug it from the outlet to stop it. I am afraid to take it to the same dealership in Woodward to have another switch put in it.

We have owned Hoover upright vacuum cleaners for many years. Within the past year, we purchased a Hoover Wind-tunnel Anniversary edition upright vacuum cleaner. Recently, the plastic hoses have cracked with a vertical crack and upon taking them into the Hoover, required vacuum cleaner repair shop, were told that the damage was from stepping on them, not from the plastic failing.

I own a Hoover WindTunnel central vacuum cleaner. The connection for the motorized "widepath" nozzle has never fit properly. When I was last using it, the connection area started to smoke. I turned off the vacuum and took off the nozzle. There was a flame in the nozzle which immediately went out. The connection is now melted and ruined.

I used the new cleaner 2 times on my living room floor and on the 3rd time, it would not pick up. I started looking under it and saw the drive belt was broken. I think it should have lasted more than two times. There should have been a warning on the box telling you to buy a new belt because it is only good for 2 cleanings. The price of the cleaners are not cheap and I was very disappointed with it. Are these cleaners rejects or what?

I have used Hoover vacuums for over 30 years. They were excellent vacuums. Were, keyword! I have purchased over five in the last 10 years and each one a little worse than the prior. I had a Mach 4, that worked excellent, for over three years (this is a short time, or used to be) for Hoover and I loved that vacuum. I put a new bag in and turned it on and it blew up, literally. Returned to the service center in Knoxville, TN and the owner told me he would give me a new one, exact same machine, it wasn't. Not by a long shot.

Our Hoover Upright Vacuum wind tunnel machine is less than a year old and was purchased for several hundred dollars. For the past 3 months, each and every time we try to vacuum, it throws a dirt/soot smell throughout the rooms so badly I can't stand the smell and in spite of every effort to wash, dry and check the filter, entire parts of machine, etc., replace bags that were hardly used, there is no letting up. It's worse than not vacuuming.

I have a Hoover Vacuum Cleaners Model F5880-900. I need a clear plastic cover that goes over the hood, it should cost approximately $5. They only sell it as a complete hood assemble costing $25 which I feel is highway robbery! They sell other parts like screws, filters and other parts of the machine without having to buy a complete assemble.

I purchased a Hoover Steam Vac a year ago through the info commercial. I thought I was getting a good quality steam cleaner like the other Hoover products that I own. I called the company to see what could be done free of charge about the trigger releasing water even after I released it. They told me that I was responsible for the repair. They gave me a name of a company that had never heard of the this steamer before. I am complaining because I did not get a response from the email that I sent. And the quality of this machine does not meet the quality of the old Hoover products. Got it fixed and paid the bill myself.

In the first six months of light to moderate use, the plastic switch between the carpet and floor doesn't work properly, must push down on top bezel while moving switch. The plastic wheel left rear broke and the plastic attachments are not snugged allowing for vacuum suction to be lost and it expels dust. Also, the On/Off plastic switch works intermittently (must jiggle the right way). Finally the rubber skirts at edges of main bezel fall off. Did I mention everything is plastic, and is made in Mexico?

I purchased a bagless Hoover Wind Tunnel vac in January 2010 at Best Buy. It is my first and last upright. Every time I use it, the roller on the bottom falls out. The entire thing comes apart. Also, the attachments don't stay attached and the suction on the attachment hose is poor. The upholstery brush doesn't even work.

I had purchased a part from Hoover on the 23 of April 2010. They sent me the wrong part. I sent them the part back certified mail. Still until this day, I have not received a credit to my order. This has caused me a great deal of stress and now as of June 1, 2010, they told me it would take another 4-6 weeks for a refund minus the tax they took out.

Hoover vacuum Wind Tunnel model 5723-500 - motor caught fire, no actual flames, smoke and sparking. Motor burned up.

My new wind tunnel is using belts like crazy. I discovered today the belt is breaking because the pulley is melting it. The other day, when I was vacuuming, I noticed the retractable cord was very hot to the touch as well. I've had this vacuum for 3 months and have gone through 5 belts! I'm now afraid to use it after discovering the over-heating problem. Like most others, I usually put my vac away in a closet after use. It's a scarey thought now. I think I'll take it back.

I purchased a Hoover Platinum Steam Cleaner last year and I must say that this was one of my worst decisions. The cleaner fell apart. I called Hoover to address the following issues: The main body broke into pieces, cleaner tank fell apart, sprayer broke in half and collection tank broke. I was directed to take the cleaner to a Hoover Service Center which is 50 miles (round trip) from my residence, which I did. After a month, I was told by the Hoover Service Center that a replacement was available. I drove the 50 miles again and was presented with a new, out of the box, broken cleaner (broken main body). The Hoover Service Center identified the problem, but did not tell me until after I drove the 50 miles. I did not take the broken cleaner.

I have a Hoover Savvy upright vacuum that I have had to put 2 vacuum switches in. The vacuum will power on, but the vacuum blower motor switch has quit twice. I have had to had the repair shop install new switches twice at a cost of over $100, not to mention the gas it cost to go across town as the only repair shop is 15 miles away.

For $250, I got six months' use of a machine that, I now realize, is almost universally despised by all who bought one. No cleaner should break down simply for doing what it's supposed to do. If there's a class action suit, let me know. Thanks.

On June 9, 2009, I purchased a Hoover Platinum Collection Cyclonic Bagless Upright Vacuum cleaner from Walmart store number 1382. The plastic that holds the cyclonic vacuum in place broke on March 31, making the vacuum useless. This vacuum has a 6-year manutacturer's warranty. Walmart offers no assistance to return the vacuum. (I spend approximately $7500/year at Walmart.)

I purchased a bagged Hoover wind tunnel from Sears on 1-15-2010. The hose attachment is very short and while using the hose behind my couch the upright, unit was pulled and sucked up the cord. This was a very frightening experience. The cord was frayed very badly and could easily have caught fire or cause electrocution.