Hoover Vacuum Cleaners Reviews

My complaint is about the Hoover WindTunnel and Hoover management and customer service. I purchased a "Windtunnel" three years ago, 2008. Shortly after using it, the motor started to stink and smoke. I returned it to Lowe's and got a new one. That one lasted quite a few months, maybe eight and it started smoking. That would have been in early 2009.

Below is a copy of my complaint followed by Hoover's email reply which tells me that belts are not covered under warranty. I know that. My complaint is that belts should not have to be replaced four times in a six-month period of minimal use. I was appalled by their totally unconcerned attitude, total disregard for their customers and lack of responsibility for their obviously inferior vacuums. I should have researched the company before buying, but at this point, I wish only for them to assume responsibility for the inferior performance and allow me to exchange my machine for one that I can actually use without having to constantly replace belts.

I bought a Hoover vacuum in summer 2009. The unit number is: U6637-967. The dirt detection light broke within two days. The store where I purchased it from gave me another new vacuum. It has been about nine months and now, the on/off switch will not work. We were told to take it to a repair shop an hour away. We are afraid to use it after reading the complaints online.

I purchased Hoover's Mach3 Cyclonic Filtration System a year ago. I found several issues with this product. It overheated and shut down after 15 minutes of use. It promised to pick up pet hair with a special attachment that did not work. Never mind that, it did not pick up most of the pet hair anyway; leaving me to have to gather the hair up with my fingers the majority of time. The hose for the attachments is not long enough, so the unit fell over during each use, hitting my foot and leaving it in pain, because it wasn't able to stretch where I needed it to clean. The hose became blocked after each use, so I would have to take the time to clean it out, which is a difficult process.

I bought my Hoover Windtunnel in 2007 and vacuum twice a month...not a lot. But when the brush started to work inconsistently, I went online and saw many complaints about this model, even starting a fire. I was vacuuming this morning, and the brush part stopped working again. So I put it down and got ready to walk my dog.

I recently purchased a Hoover UH70130 vacuum. The first time we used it, it picked up a yarn from a rug which wrapped around the beater bar causing the belt to burn in two. I ordered the replacement belt from their website, but received the wrong belt: wrong size, wrong material. I've tried to call to get the right belt and have been told that it was the right belt and I didn't put it on correctly. They've had a lot of problems with this belt and a manager would call back. They say they have no record of selling me a belt. They say they have the right belt but can't ship it as they don't have my address. You can't speak to a manager. Managers don't return calls. You can't leave a message for a manager. Bottom line: absolutely the worst customer service/support I have ever experienced. Hoover is horrible! The result is a damaged carpet and a vacuum cleaner that won't work without a belt.

I purchased the Hoover (model: UH30065), (mfg code: H09A) approx 2 months ago from Costco's. I was using the vacuum when I accidentally ran over the power cord (I'm sure everyone has at some time) and in an instant, the unit ripped off about (2) two inches of the power cord insulation right down to the bare copper wire. Luckily, this tripped the circuit breaker in my electrical panel. Otherwise, the potential of receiving an electrical shock and/or fire starting were likely. When I called Hoovers corporate customer service (once I finally got through), they replied that it was my problem, not theirs and they would not repair it under warranty.

Last July, I purchased a Hoover Windtunnel upright vacuum from my local chain retail store. This vacuum will only work two or three times (if that), before the beater bar stop rotating. Per Hoover, we have taken it in each time to an authorized Hoover repair store (at least 4 times now!). Each time, they replaced the belt that stretched and came off. The last time I took it in for this was at the beginning of January. I can't even tell you what model it is as they still have it!

I purchase this vacuum about four months ago and they want to charge me for a roller brush. I have six year warranty for this vacuum. It said they cover everything but now they are backing up on their agreement. It's not my fault that they did not pack the bearing tight and put enough oil inside this. It's a seal roller. The only way it can go bad is internal. I understand if they went bad after a year or two but not four months and even then this unit is stilled under warranty.

I will never buy another Hoover. I bought the Hoover Wind tunnel. It was supposed to be able to get the pet hair. Well, all it does is ball up the pet hair and spit it out. I've had it looked at and there is nothing wrong with it except apparently the engineers who designed this thing were complete idiots. I've only had it for about 6 months and I have buyer's remorse. I've tried to contact Hoover, but I am told that I have to pay to have it sent to them and I can't get Wally-World to honor the guarantee that I paid for (which is another complaint altogether).

I purchased a Hoover Bagless WindTunnel Vacuum about 2 years ago. I hardly used it since purchasing it as it was kept upstairs and for vacuuming just the upstairs. I still have the box and the vacuum is basically brand new. My complaint is that it's a piece of junk. It shuts off automatically because it starts overheating and you can smell this horrific smell coming from the unit. Not only that, the vacuum stops working and the only way it will start is when you pull on the cord that attaches the vacuum to the unit. Hoover's customer service is horrible and this particular unit is horrible!

Hoover Vacuum Cleaners melt carpet! This is not just another disgruntled kook blowing off steam because a company he bought from didn't respond to his complaint. This is a serious charge rightly levied against Hoover Vacuum for inadequately warning consumers how their Wind Tunnel vacuum cleaner can literally melt carpet when it lies idle on a staircase rung.

I have sent Hoover two requests in regard to my Hoover Self-Propelled Wind Tunnel Model U6476-910 Series Q 12.0 Model # 050600021306. This vacuum was recalled once for a faulty carpet height adjustment. Hoover replaced the first time... the replacement is now doing the exact same thing. It makes so the roller brush will not turn and also causes the burning rubber smell. Yes, I have changed both the bag and the belt... still doing the same thing. We consumers pay good money, and expect more than 2 years on a residential vacuum... I have an older Hoover Wind Tunnel (not the self-propelled) and my daughters are still using it with no problems. I have always been a loyal Hoover buyer, but now I am thinking that my business means nothing to them. No one has even bothered to return a reply via email or call me. Does Hoover even care? Economically in this economy, the last thing I need to worry about is how to afford another new vacuum cleaner.

The motor in the power nozzle of my Hoover WindTunnel Canister vacuum, model s-3639, that turns the beater bar broke two armature wires after just three years of residential service. That's like paying $60 per year to rent a vacuum for your home. Never ever buy a Hoover product!

This is a WindTunnel twin canister bag-less upright vacuum. I constantly have to empty it and clean the filter. It costs almost $30.00 to replace a filter. The suction is horrible. The hose for the attachments keeps coming off. It's heavy, hard to push, and I just can't stand it anymore. It's about two years old and I'm just fed up. I've had it cleaned and it's just the same, no suction, heavy and frustrating. I don't have money to replace it.

I too bought a Hoover Wind Tunnel, self-propelled about $300+ at Sears about 3-4 years ago. The machine was at a second house where we were about once a month. After I used it, maybe 5 times at most (less than a year), the machine started smoking and had a burning smell. I took it to the Hoover service center who snottily told me the belt needed changing and the bag too. The bag wasn't anywhere near full and a new belt after 5 uses! Anyway, it worked. Since then, the self-propel no longer works. It has emitted the burning smell one other time. My mother had her Hoover and then I had it till it was about 40 years old. It worked, but I couldn't get parts or bags. So after reading Consumer Reports, I bought the Wind Tunnel. I will never buy a Hoover product again. I wish I had seen this website earlier. I tried to file a complaint with Hoover online, but to no avail. Not even sure if it got to them.

I purchased an F59414900 steam vacuum on 1-29-2008. I have used this steam vacuum 4 times during the year. This steam vacuum is leaking water without it even being turned on. I called the Hoover Warranty number and talked to the supervisor and told her. I asked her what she would do if she used this machine 4 times and it leaked without even being turned on. Her suggestion was for me to take it to a repair place and pay for it to get repaired. I told her this is not right and they should be either making better quality merchandise or just stop making Hoover steam vacs altogether. I also told her to type in leaking Hoover steam vacs and see how many other people are having the exact same problems.

I bought this vacuum almost 3 years ago. After less than a year, the on/off switch would no longer work. I sent it to be repaired (under warranty). Now, again, the on/off has stopped working. Hoover said that I am out of warranty and that I would be responsible for the repairs. I think Hoover should look into all these complaints for another recall. Obviously there is still a problem. I will no longer buy a Hoover product.

I purchased this vacuum less than a year ago. (It has a one-year warranty on it.) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable but that since it was under warranty, to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for $49, about half the new cost of the vacuum. I contacted Hoover and got the run around. Finally they bumped my call up to someone in the corporation office. They gave me the runaround also.

After having a couple of Shark cordless vacuums fall apart, I decided to pony up and buy the Hoover Platinum Cordless. The vacuum does work well. I decided to buy a spare battery pack (at almost seventy bucks!) and ordered it directly from the Hoover site. Right out of the box, it would not hold a charge. No problem, it has a 2-year warranty, right? Well, try to get them to honor that warranty! Their customer service phone number is long distance, so I tried their website. First, I tried the link to the Warranty Information page. Ha! Choosing that took me to an FAQs page with no warranty info. They do not want you to have their super-secret email addresses, so they force you to use a Contact Us form, which of course gives you no record of your communication. I posted my plea there twice and several days later got a list of Hoover dealers, all miles away. (Is it too much for me to ask them to simply send me a new battery since I bought it directly from them in the first place?)

I am a long time, approximately 30 year consumer of the Hoover vacuum cleaner. We don't have a huge home, probably only 1,400 square feet, but I do vacuum a lot. Over the years, I have gone through a lot of vacuum cleaners, but these last 2 wind tunnels are the worst. I remember when I got married, the first thing my husband and I bought was a TV and a Hoover cleaner. My mother recommended it because of its fine reputation. I don't know what has happened to this company. I don't know if these products decades ago were manufactured in America which explains its fine history.

I purchased a Hoover Canister vacuum less than 6 months ago and already the power head is gone. Of course, thinking it would last a few years I didn't bother to keep the receipt or the box in which it came so I took it to a vacuum cleaner repair and he says the power head is gone and would cost over $100.00 to fix. So I am wondering if I am stuck with a worthless vacuum that would cost to much to repair than it would be worth.

Purchased a Savvy Hoover Vacuum Cleaner in July of 06.April07 under warranty the on/off switch fails. It was repaired by authorized dealer.July/08 switch fails again(not under warranty) want me to fix it at my expense or send it to a Hoover distributor(UPS) Too expensive or purchase another Hoover. The problem is a defective product which was admitted and according to Hoover rep on 8/13- switch is being revamped. I want the repair with a New switch done as a courtesy because they know its a defective product!!!!

The above vacuum is about one year old. The ON/OFF switch does not function. I worked in engineering and an idiot would not do it this way. The arm that engages the switch is far to flexible. I will attempt to fix it with a stiffening rod, but this is ridiculous.

I bought a hoover windtunnel from Sears. I had a extended warrenty and the switch would not cut off. They could not repair it so they replaced it with a new vacuum. The warrenty is over from the replacement. The same problem occured with the switch on the new product would not shut off. There is a burning smell and hoover will not admit that there is a glitch with the machine.

I bought a hoover windtunnel from Sears. I had a extended warrenty and the switch would not cut off. They could not repair it so they replaced it with a new vacuum. The warrenty is over from the replacement. The same problem occured with switch on the new product woulld not shut off. There is a burning smell and hoover will not admit that there is a glitch with the machine. I will not by another one of their products ever. They ant me to fix at one of their authorized store. They send you from one respentative to another.

I bought the Hoover self propelled wind tunnel vacuum. After about 2 months the on/off switch quit working so I took it back to Lowes and traded it for another of the same. This one too after 4 months quit working. I called Hoover and they told me to ship it to an authorized dealer, my cost.

I purchased a Hoover vacuum cleaner self propelled wind tunnel model # U6439-900. I purchased this unit 5-21-07 and naturally its pass the warranty. My complaint is the on-off switch quit working the only way to turn off was to unplugged the unit. I noticed that smoke was coming out of the on-off switch. I saw where another model had been recalled for the same problem.

The machine has been basicaly junk since we bought it Hoover told us to take it to a repair shop for service and they made us buy a new belt and beater bar The beater bar keeps stopping and the belt smokes I am affraid it is just going to burn up. The filter clogs up and needs to be cleaned half way through vacuuming The vacuum is not used a lot We have replaced the belts the beater bar the filter

I have a Hoover Upright Vaccum Widepath Fold-Away model #U5176-950. I too have been having problems with my on/off switch. It has been loose for quite some time now. Yesterday when I turned it on, it started smoking! It scared the heck out of me! I unplugged it and my husband opened up the switch compartment only to find that the little prongs into the switch were burnt.

THe wind tunnel Hoover Vacumn that is only six month s old stopped working. Being technical I fixed a defective switch. Two weeks later it ran for fie minutes then wuit for an hour. The cord also got hot. Problem is the motor is too small for the machine, causing the thermo coupler to shut down. This is an engineering defect that may cause a fire and it has not been addressed by Hoover.

was just me until I read other's posts on theses to vacuums. So should I contact Hoover? HAs anyone had any luck yet?

For the pass week we have been smelling a burning scent coming from the vacuum cleaner. Today May 24, 2008 the vacuum cleaner started to shut it self off after cleaning one room of the house we realized that there is a internal circuit breaker in this model when it gets to hot. But it appears that it is always hot we even have to keep the cord unrolled until the vacuum cleaner cools down. This appears in our opinion to be a fire hazard we are returning the Hoover upright WindTunnel + Cyclonic vacuum cleaner in the next day or two. We are posting this information to other websites Government and Private to notify them we would request any feed back in this matter. Thank You!

I, my mother and my father all bought the same Hoover windtunnel vacuum cleaner and all three of us are having problems. My vacuum's roller bar will not function and is smoking up my house as a result. My mothers vacuum won't turn off. And my father's vacuum won't self propel.

I bought a Hoover Mach 5 vacuum in April of 2007. For the last six weeks this vacuum has been over-heating to the point that I can't let my children be around it because I am afraid they will be burned. I called Hoover and I was told that there was no recall on this particular model, but if I was willing to pay, they would be happy to fix it.

I bought a Hoover S3639 Bagged WindTunnel Canister Vacuum for $169.95 on July 10, 2007. I bought it over the internet from amazon.com. It already stopped working. It doesn't pick up any dirt or dust. I am very disappointed in this item.

I bought my second Wind Tunnel, Fall 2007. The self propelled switch doesn't move, the brush doesn't rotate and my carpet is suffering. The local vacuum repair shop advised me not to buy this Hoover Wind Tunnel for just those reasons and the fact that going from a bag vacuum to a canister that had to be emptied was not a great experience. He was right on all accounts. I would never recommend this product to anyone.

I have been buying Hoover canister vacuums for about 30 years. Each generation has become more loaded with interesting and potentially useful features. But at the same time reliability has decreased precipitously. We are now on our second generation of the WindTunnel canister, the futuristic-looking model S3765, with the beautiful silver shell. If only it worked as good as it looks. It was purchased 3 years ago to replace its predecessor, which suffered from switch problems and powerhead problems. I spent over $100 in parts in an effort to repair the old machine, but finally gave up and simply bought the new, improved model. Guess what? Now the newer machine is doing the exact same things as the old model. The switch in the handle malfunctions, and the powerbrush in the vacuum head switches off and on (mostly off). Basically the unit has become useless.

We bought a Hoover wind tunnel upright vacuum cleaner November 2004. It worked OK for a few months and then started burning belts up all the time. It has had very little use because every time I get it out to use it, the belt starts slipping and it stinks up the house in a matter of seconds. I have changed the belt numerous times but a new belt lasts for only a few uses.

Hoover "Windtunnel" is unusable. Every time we use it, it clogs up. Miserable. It also blows dust and doesn't propel.

My Hoover self propelled vacuum's on/off switch has failed. This is the second unit that this has happened to; the first unit was purchased in Oct. 2006 and switched failed after 6 months. After five attempts were made to repair it Sears replaced the unit. This second unit is 7 months old and the same thing is happening--have not contacted sears yet. Hoover should have to correct this.

I purchased a Hoover self propelled wind tunnel vacuum on 8/06, and the black band that makes the brush spin keeps popping off. It's a pain to put it back on. Does anyone else have this problem?

I purchased a Hoover Mach 5 vaccuum on 2/24/07 at my local Walmart. In August it stopped working. The Walmart only has a 90 day return policy. I paid 168.44 for this machine. That is a lot of money for only 6 months use. I e-mailed the company and explained that I believe I should receive either my money back or a new machine.

Well I bought a Hoover Windtunnel Wide Path back in July of 2006. Around October of that year my vacuum starting having a problem where the on/off switch would not work. I took it in for service and had it repaired by the local service company that they use for warranty work. Well then shortly thereafter is started doing the same thing again. I read on the internet that the self propelled vacuum was having similar problems and there was a recall.

no physical damage, just a nusinance to have to take it back with it being used so little.