Hoover Vacuum Cleaners Reviews

For those that are stalling out with the rug attachment, read ASAP! I'd start off by saying I had high hopes for this Hoover Canister Vac (model S3765). Like others here, first the rugbeater started stalling out. It turns out it is faulty wiring. I know this how? Because the thing nearly lit my couch on fire! I was vacuuming under the couch and heard a loud bang! I pulled out the vacuum immediately to find sparks flying from the thing. I couldn't pull the plug fast enough! Of course, Hoover customer service was useless. So a friend took a peek at it and the wiring was absolutely fried in the outside wiring between the handle and the rugbeater. So friend gets it working again. (Yes, he's an electrician.) It worked for another two months.

We have hardly used our new Hoover WindTunnel upright vacuum and the wheel casing broke off from the main frame. We tried to contact Hoover and they did not get back to us.

The only thing good about the vacuum (Hoover WindTunnel T-series) is the suction. The cord is not long enough and it gets jammed up inside the chamber. There is no light and the worst part is, when you hit the lever to empty the canister, the dirt does not come out. You have to get a long object to dig in the canister to remove the dirt. I wanted to return it to Sears where I purchased but they don't do returns after 90 days. I'm not happy at all.

I ordered a Windtunnel Air vacuum cleaner on 05/03/2012 for my mother, who was leaving Monday afternoon on 5/7/2012. It was my gift for my mom on Mother's Day. Customer services reassure me that the vacuum was going to be here on Monday, 5/7/2012, if a pay extra for FedEx. I paid extra, and the vacuum cleaner won't be here on Monday. Now, my mom is leaving without her mother's gift, and I feel terrible not to be able to give my mom her gift. I just think that customer services should not lie and give the right information. I'm very disappointed about the customer service. My mom is leaving without her gift, and I have to pay more money for it to be delivered out the country .

My Hoover Wind Tunnel Pet Rewind vacuum is approximately one year old. I paid $159 for it. Now, I need an agitator belt but nobody sells them. They refer you to the Hoover website. So for one belt it will cost me $4.50. Okay, not so bad, but it will take about one week to get it. Are you kidding me? I have a dog, two cats and six children so I can't do anything for a week. What on earth is the problem? Why aren't these stocked in your local stores that ** sell them. I'm just pissed off. I will never buy Hoover again!

I have a 2 1/2 year old central vacuum bought at Costco. I brought it in December 2011 for a new motor (which has a 7-year warranty). It is close up to the middle of April 2012 and I still have no vacuum. Every time I call Hoover to see if they sent out my motor, I get the runaround. After waiting 4 months, they say they will send me out a little mini vac. I find that customer service very unsatisfactory and unreasonable. I should be sent a new unit, not a mini vac. After close to 1/2 year of waiting, this is very unreasonable to ask of a consumer, when there is warranty. Hoover does not care about the consumer. I would hinder anyone from buying from this company. They do not care.

I never suspected that a vacuum would melt my carpet, but it did. I contacted the company and they are not taking any responsibility. They said I must have pushed down on the vacuum when I was cleaning furniture and steps. Many complaints on web about the same thing from other customers!

I bought a 2200w Rush pet at Christmas. My grandson suffers with asthma and I own a dog. This Hoover is suppose to pick up hairs. It did for about a week but now it won't pick anything up. Before you ask if there is anything stuck up the tube, now I have phoned your complaints department four different times just to be told they will get back to me. Well, this is the last chance you have to replace this Hoover. I had a lung removed and had cancer of the chest and this is the way you treat your customers. If I do not hear by close of play Thursday, 8th February, I will take my case to Consumer Rights and to the TV and newspapers if I have to.

I have left numerous messages on their customer service voice mail. After many calls and several hours cumulative on hold, I decided to leave a message. Now 5 messages and three weeks later, still no return call. I got a real person today, at a number listed as their offices. She told me she did not have time to answer my question. Never mind that I didn't even get to ask the question before she hung up. I called on 2/22/2012, at approximately 1:30 PM EST.

It is the worst vacuum I have ever owned. You can't keep the brushes turning on the main vacuum or the handheld. It doesn't pick anything up. It is way too heavy. I live in a split level and you can't get the thing up and down the stairs. The on/off switch is right where you hold the handle to vacuum and so as you vacuum you are constantly turning it off and have to turn it back on. I hate this vacuum like I have never hated another appliance.

I bought it last February. I loved it! It could suck the fuzz off a peach, and I have a dog, so it did a great job. I thought I kept turning off the beater bar attachment, because of the location of the control buttons. Once I discovered that wasn't the case, I realized it kept shutting off on it's own. I'd had it one week, and used it three times! One room, it turns off 10-12 times. I called Hoover and they told me to take it to Sears, as they're an accepted repair place. I took it to Sears, and got it back five weeks later, with the exact same problem, right from the start.

Had the recoil unit replaces about a month ago. The second time I used it the cord was pulled out to the yellow tape. Now it won't recoil again? What is the remedy, please? XXDP. Have you researched this and have a solution or should we ship it back?

As I sit here amongst the fumes of burning rubber, looking out at my un-vacuumed carpet, I ponder the uselessness of writing this complaint. All the good people that have sent in their complaints have seen no results. We have all followed the correct procedures as far as replacing parts, maintenance, and customer service. All to no avail. Short of starting a support group for all of us that have been ** by the Hoover Corporation and our hands are tied. I have had my vacuum 9 months. I have to take the bottom apart and unclog the hose after every 4 vacuums. I had to send the upholstery attachment in for repairs the first time I tried to use it. The new part leaks worse than the original part. I gave up on that, but I feel so angry about the vacuum not working. I, too, blame consumer's for rating this piece of ** so highly. The only avenue left to me is to learn from my mistakes. Never buy a Hoover product again, and don't trust Consumer Report. I should have come to this website first!

This is the second time I have bought a Hoover. You can use it only a few times before it doesn't suck. I am very upset, I will never buy a Hoover again. I even tried calling customer service and all you get is a recording. I will never recommend Hoover to anybody, it gives nothing but problems. Please call or email with solution to this piece of *** shampooer. They have a very poor customer service and performance with this. After spending hundreds on cleaners, filters, and hoses, I'm done.

I wanted a Hoover FloorMate Spinscrub for Christmas. I went to Hoover.com and saw the make and model I wanted: the FH4030, the Spinscrub with tools. I waited for Black Friday to order to see if they were having any sales. They were 15% off and free shipping. However, the item was out of stock (strike one). How does the manufacturer go out of stock? So I sent them an email about my dissatisfaction. They replied and told me to call and place an order for the backordered item. I did. The next day, I realized I forgot to order some supplies. I sent an email and they replied that they added the items to my order and gave me the new total. I waited a few weeks, then went online to check the status of my order only to find out there was no order. I sent another email and their reply was my order was cancelled (strike two).

I bought a Hoover steam vac from A1 Sweeper World Inc. and I have taken it in four times for repairs for the same thing, the motor. They keep it for weeks on end because they tell me the part has to come from China. I am so sick of this already. Every time I go to use it, after one use, I am again getting it fixed. The number is f5918700. I wish I could get my money back so I can buy something else.

The Hoover Wind Tunnel Pet Cyclone vacuum cleaner is only a year and 1/2 old and continuously overheats and has lost suction strength. The HEPA filter has been changed regularly and the machine cleaned periodically. Just a poor product. I had Eureka product before and will buy another, not Hoover.

I bought my wife a Hoover Cyclonic from The Home Depot, in March 2011. Since then, I have had it apart over a dozen times to repair the switch. It comes out of its holder, and sticks off and on. The last time, I removed the spring in the switch, which has stopped that problem. Next up was the wiring connection which is coming loose at the bottom of the handle. I fixed that connection with a wire nut. Now, the vacuum has yet another problem! We only have about 1,000 square feet of carpet in our home (no pets), but even that seems to be too much for this vacuum. It overheats after less than 5 minutes of use, and has to cool down, before turning back on again. I purchased this vacuum because I thought Hoover made good products. I was wrong! I will never buy another Hoover product again, period. Where is the thumbs down rating option? This product doesn't even deserve one star.

I have 3 Hoovers since I have a 3 storey house. This is the 2nd Hoover to break. It's not in the recalled bunch since the model number is different. Mine is model U6476-910, serial # 010700093605. A couple of days ago, the switch stuck in the "on" position, so I had to pull the plug from the socket. I took the handle off and saw where the switch came loose, so I put it back in place. For now, it's working but I don't know for how long. Quality is the pits! Also, it smells when vacuuming.

The worst junk I have ever used! If I could give the rating an all bad stars, I would! For my birthday, I received a Hoover Windtunnel Bagless. I have had numerous Hoover products in the past, but this piece of junk is by far the worst must disturbing product I have ever used. Shame on you Hoover! I cannot get my money back so I am stuck with this defective junk product!

I bought two Hoover Wind Tunnels approximately 4 months ago. Both vacuums stopped working after a few minutes, and needed a cooling-down period, before they will even turn on. Filters are cleaned, no clogs, belt is good, they just overheat. I contacted Hoover customer service (or lack thereof). They want me to haul them to a service center for repairs. Obviously there is a design flaw if both vacuums behave the same way. One of the unhelpful representatives said there was probably a clog in both vacuums. Really? At the exact same time? I don't think so.

My Hoovers, as we have two of them, are junk.It appears to me they engineered these machines to break down so to generate repair income and sell parts.They are both high dollar upright wind tunnel machines and I will never purchase anything from anyone representing this company or brand again knowingly..

I bought a Hoover Bagless Wind Tunnel Canister in January 2011 from Amazon as well. It worked great until August 2011. The belt ripped and until November, I used it without using the floor/carpet control. Finally, I decided to order the belt from Hoover's website. I got it and followed the instructions as shown in the manual. The brush was spinning and I felt like "Yes, I fixed it," until it started shutting off. I mean seriously, after 2 minutes, the power kept on shutting off as if it was overheating or something. Can you imagine how annoying that is?!

Hoover WindTunnel Anniversary Model S3670 is a piece of junk. I had to take apart the handle to remove a clog caused by pet hair catching in an inadequate opening inside the handle/hose connection. Construction inside the handle is very shabby. After putting the handle back together, the on/off switch did not work. The vacuum was purchased from Amazon on Jan. 7, 2011 and failed on Oct. 2, 2011. Amazon could have cared less. I told me to contact Hoover. Their website offered no information, just geared towards sales. Consumer Reports and Amazon rated this product highly, but that has not been my experience. The vacuum should be replaced and a lemon law enacted to protect consumers.

I own a Hoover CycloTronic Bagless silver Upright for about 7 months now when the belt broke and I had to order a new one through the mail (at my expense) to replace it. It was not clear to me why it should break given that I was not using the vacuum any differently than normal. More importantly, a month later, the vacuum would overheat and shut off before I could finish vacuuming even one room. I don't have the time to keep letting the vacuum rest and cool down before I can get the house vacuumed. This product is terrible and a big waste of money.

I bought two Hoover Lightweight Commercial Vacuums from Home Depot Supply (HDS) in March, 2011. They have a 1-year warranty. Both stopped working last month, so after confusing warranty work, phone calls back and forth to both HDS & Hoover, Hoover finally told me to take my vacuums to an "authorized" dealer, the closest one of which is a two-hour round trip. Okay, I want them repaired, and made the trip. The "authorized" dealer, then asked me for proof of purchase (previously provided to Hoover Customer Service), so I faxed it to them. Following up on the status of the repairs two days later, at that time I was told the way Hoover handles warranty repairs, is that the shop identifies the problem, then notifies Hoover, which then ships the parts, and the shop makes the repairs and would notify me after receipt of the parts. They also said it takes several weeks.

The Hoover Wind tunnel Vacuum Cleaner is a piece of junk. It is 100% plastic and made in China. The manual is useless in covering the worst problem with this product. It clogs up and I tried to take it apart to get to the clog but with no success. Finally, I was able to dislodge the clog by reverse suction (blowing) with a wet-dry vacuum in all the tubes.

I bought a Hoover WindTunnel. After 8 or 10 uses, the carpet brush on/off switch broke. I spent $160 on this piece of junk. I recommend never to buy this product! It's junk!

I bought a Hoover wind tunnel vacuum six months ago and the suction was great. However, the drive on it has quit working and it is impossible to vacuum now. That's an awful lot of money for just six months worth of use.

I purchased a Hoover vacuum in June and it quit working today, 9/10/11. Apparently, the motor burns out when using the hand tools. You may pay more for a Bissell but the difference is worth it. I don't believe in paying good money for disposable appliances, especially disposable appliances that are only good for 3 months.

I purchased a Hoover WindTunnel Bagless Vacuum on 6/10/11 at Walmart. After 30' use, it stopped working on 6/12/11. Help from the e-mail Hoover site was not useful.

I purchased a Hoover Bagless Windtunnel vacuum cleaner when they first came out. I had the thing about 2 months and it overheated when I was using the hand tools (not vacuuming the floor) and burned the motor out. I took it to the Hoover repair shop and they replaced the motor and the part that's supposed to shut the machine off when it overheats.

I bought a Hoover Wind Tunnel and it stopped working. I took it to Marbeck, an authorized repair shop, in November 2010 but still have not gotten the parts to repair it and this is March 2011. It's been five months. I called Hoover and all I get is the runaround.

I hate this vacuum cleaner. I will never buy another Hoover product. I'm putting the damn thing on the curb. The inside is impossible to clean, dirt builds up under the beater bar and you have to take the thing apart to get it out. When that happens the vacuum stops working. I've had it.

I purchased a Hoover Vacuum Cleaner. After a little over 3 months, it started running when it felt like it. I cannot vacuum my house without it overheating and stopping. I went to the authorized dealer who informed me that it takes months to get parts from Hoover. I contacted Hoover who referred me to other dealers with no avail. I contacted Hoover again and they gave me more authorized dealers. I had no luck. This is by far the worst vacuum I have ever owned. I am in the process of buying another and it will definitely not be a Hoover product. They used to be reputable. What happened? I am a senior citizen on a fixed income, so this is difficult but I need a vacuum. Thank you for letting me air my complaint.

On 09/17/2008 my husband and I purchased a self-propelled Hoover Windtunnel vacuum from Sam's Club. It was highly recommended by Consumer Reports and that seemed like a very good place to check. About a month ago, while vacuuming, a little black piece broke off and came shooting out from under the vac. At that precise moment it was no longer self-propelled. There was no suction, the beater bar wouldn't turn and the only way it could be turned off was to pull the plug. It has been reduced to nothing more than an electrified noise maker and heaven knows we don't need more of that. I have taken it to a repair shop and the cost of repair is $112.50, which is more than half the original cost. Two things have been learned: Don't rely solely on the recommendation of Consumer Reports and most importantly beware of Hoover Vacuums. Check all reviews very carefully. I wish we had!

I had to replace to on/off switch twice once in the first year. The cleaning tools plastic window broke. Clip cord never held the cord in place. The plastic wand base cracked and doesn't hold the wand. I loved my old Hoover, the new one is a Huge disappointment.

The small plastic part broke on my upright model # U8 130-900, which holds the handle in place while in use. I called the company for a replacement part, as it would be an easy fix. I talked to a "customer service" person who said she would not sell me the part, and they would only sell it to a dealer. Needless to say, I was not happy to find, that I would need to pay someone and make a trip to a service center, for a cheap plastic replacement part. It is very unprofessional, and I will certainly be looking for a more reputable company, for my next upright. Say a more "upright company!"

I bought a Hoover on Hoover's website. The third time I went to use it on a small area, it stopped suctioning. It seems Dirt Devil has purchased Hoover and so I'm getting nowhere with the Hoover warranty with the repair shops I have been calling. Just a waste of time and money.

We purchased a Hoover "Bagless Wind Tunnel Technology" 12 amp "HEPA" vacuum cleaner from J. C. Penney several years ago because Hoover vacuums have a reputable history of quality floor cleaners. What a mistake. Within 2 months, it wouldn't work. The rubber belt driving the lower unit keeps coming off the spindle. The largest vacuum cleaner repair shop in Mobile charged over $75 for a new motor because "they aren't a certified dealer" in the city.

I have had two Hoover Wind Tunnel Vacuums. No complaint until last time I bought at Sams Club. I have had the off on switch replaced and since the vacuum does not self propel. I had this looked at and the repairman says he can find nothing but I know it does not work. I can hardly push the vacuum anymore. I am getting another kind of vacuum next time. Sorry.

My Husband bought a Hoover Carpet Cleaner from K Mart. It had hard a hard plastic tank. It cracked at one of the plunger sites. We spent a lot of money to buy a new one. It broke at the same place. Hoover gave us another one free. It broke. They wouldn't deal with us anymore. We bought another Hoover shampooer. The second time I used it, the motor smelled like it was burning and a light film of smoke came out. Hoover said the warranty was for a year.

My switch has broken twice in 1 year. I think Hoover should replace the part.

An area on the bottom of the vacuum gets too hot and melts the carpeting. The vacuum melts carpeting.

In April of 2007, I purchased a Hoover WindTunnel Technology upright vacuum for $248 from Lowes in Enid, Oklahoma. I had the vacuum for approximately 1 year when I had to have the off/on switch replaced, at a Hoover store, that cost around $20. A year later, I again had to have the off/on switch replaced again at the same Hoover dealership. It cost around $40. Now I have had it home for approximately 6 months and again the off/on switch is not working. I have to unplug it from the outlet to stop it. I am afraid to take it to the same dealership in Woodward to have another switch put in it.

We have owned Hoover upright vacuum cleaners for many years. Within the past year, we purchased a Hoover Wind-tunnel Anniversary edition upright vacuum cleaner. Recently, the plastic hoses have cracked with a vertical crack and upon taking them into the Hoover, required vacuum cleaner repair shop, were told that the damage was from stepping on them, not from the plastic failing.

I own a Hoover WindTunnel central vacuum cleaner. The connection for the motorized "widepath" nozzle has never fit properly. When I was last using it, the connection area started to smoke. I turned off the vacuum and took off the nozzle. There was a flame in the nozzle which immediately went out. The connection is now melted and ruined.

I used the new cleaner 2 times on my living room floor and on the 3rd time, it would not pick up. I started looking under it and saw the drive belt was broken. I think it should have lasted more than two times. There should have been a warning on the box telling you to buy a new belt because it is only good for 2 cleanings. The price of the cleaners are not cheap and I was very disappointed with it. Are these cleaners rejects or what?

I have used Hoover vacuums for over 30 years. They were excellent vacuums. Were, keyword! I have purchased over five in the last 10 years and each one a little worse than the prior. I had a Mach 4, that worked excellent, for over three years (this is a short time, or used to be) for Hoover and I loved that vacuum. I put a new bag in and turned it on and it blew up, literally. Returned to the service center in Knoxville, TN and the owner told me he would give me a new one, exact same machine, it wasn't. Not by a long shot.

Our Hoover Upright Vacuum wind tunnel machine is less than a year old and was purchased for several hundred dollars. For the past 3 months, each and every time we try to vacuum, it throws a dirt/soot smell throughout the rooms so badly I can't stand the smell and in spite of every effort to wash, dry and check the filter, entire parts of machine, etc., replace bags that were hardly used, there is no letting up. It's worse than not vacuuming.

I have a Hoover Vacuum Cleaners Model F5880-900. I need a clear plastic cover that goes over the hood, it should cost approximately $5. They only sell it as a complete hood assemble costing $25 which I feel is highway robbery! They sell other parts like screws, filters and other parts of the machine without having to buy a complete assemble.

I purchased a Hoover Steam Vac a year ago through the info commercial. I thought I was getting a good quality steam cleaner like the other Hoover products that I own. I called the company to see what could be done free of charge about the trigger releasing water even after I released it. They told me that I was responsible for the repair. They gave me a name of a company that had never heard of the this steamer before. I am complaining because I did not get a response from the email that I sent. And the quality of this machine does not meet the quality of the old Hoover products. Got it fixed and paid the bill myself.

In the first six months of light to moderate use, the plastic switch between the carpet and floor doesn't work properly, must push down on top bezel while moving switch. The plastic wheel left rear broke and the plastic attachments are not snugged allowing for vacuum suction to be lost and it expels dust. Also, the On/Off plastic switch works intermittently (must jiggle the right way). Finally the rubber skirts at edges of main bezel fall off. Did I mention everything is plastic, and is made in Mexico?

I purchased a bagless Hoover Wind Tunnel vac in January 2010 at Best Buy. It is my first and last upright. Every time I use it, the roller on the bottom falls out. The entire thing comes apart. Also, the attachments don't stay attached and the suction on the attachment hose is poor. The upholstery brush doesn't even work.

I had purchased a part from Hoover on the 23 of April 2010. They sent me the wrong part. I sent them the part back certified mail. Still until this day, I have not received a credit to my order. This has caused me a great deal of stress and now as of June 1, 2010, they told me it would take another 4-6 weeks for a refund minus the tax they took out.

Hoover vacuum Wind Tunnel model 5723-500 - motor caught fire, no actual flames, smoke and sparking. Motor burned up.

My new wind tunnel is using belts like crazy. I discovered today the belt is breaking because the pulley is melting it. The other day, when I was vacuuming, I noticed the retractable cord was very hot to the touch as well. I've had this vacuum for 3 months and have gone through 5 belts! I'm now afraid to use it after discovering the over-heating problem. Like most others, I usually put my vac away in a closet after use. It's a scarey thought now. I think I'll take it back.

I purchased a Hoover Platinum Steam Cleaner last year and I must say that this was one of my worst decisions. The cleaner fell apart. I called Hoover to address the following issues: The main body broke into pieces, cleaner tank fell apart, sprayer broke in half and collection tank broke. I was directed to take the cleaner to a Hoover Service Center which is 50 miles (round trip) from my residence, which I did. After a month, I was told by the Hoover Service Center that a replacement was available. I drove the 50 miles again and was presented with a new, out of the box, broken cleaner (broken main body). The Hoover Service Center identified the problem, but did not tell me until after I drove the 50 miles. I did not take the broken cleaner.

I have a Hoover Savvy upright vacuum that I have had to put 2 vacuum switches in. The vacuum will power on, but the vacuum blower motor switch has quit twice. I have had to had the repair shop install new switches twice at a cost of over $100, not to mention the gas it cost to go across town as the only repair shop is 15 miles away.

For $250, I got six months' use of a machine that, I now realize, is almost universally despised by all who bought one. No cleaner should break down simply for doing what it's supposed to do. If there's a class action suit, let me know. Thanks.

On June 9, 2009, I purchased a Hoover Platinum Collection Cyclonic Bagless Upright Vacuum cleaner from Walmart store number 1382. The plastic that holds the cyclonic vacuum in place broke on March 31, making the vacuum useless. This vacuum has a 6-year manutacturer's warranty. Walmart offers no assistance to return the vacuum. (I spend approximately $7500/year at Walmart.)

I purchased a bagged Hoover wind tunnel from Sears on 1-15-2010. The hose attachment is very short and while using the hose behind my couch the upright, unit was pulled and sucked up the cord. This was a very frightening experience. The cord was frayed very badly and could easily have caught fire or cause electrocution.

My complaint is about the Hoover WindTunnel and Hoover management and customer service. I purchased a "Windtunnel" three years ago, 2008. Shortly after using it, the motor started to stink and smoke. I returned it to Lowe's and got a new one. That one lasted quite a few months, maybe eight and it started smoking. That would have been in early 2009.

Below is a copy of my complaint followed by Hoover's email reply which tells me that belts are not covered under warranty. I know that. My complaint is that belts should not have to be replaced four times in a six-month period of minimal use. I was appalled by their totally unconcerned attitude, total disregard for their customers and lack of responsibility for their obviously inferior vacuums. I should have researched the company before buying, but at this point, I wish only for them to assume responsibility for the inferior performance and allow me to exchange my machine for one that I can actually use without having to constantly replace belts.

I bought a Hoover vacuum in summer 2009. The unit number is: U6637-967. The dirt detection light broke within two days. The store where I purchased it from gave me another new vacuum. It has been about nine months and now, the on/off switch will not work. We were told to take it to a repair shop an hour away. We are afraid to use it after reading the complaints online.

I purchased Hoover's Mach3 Cyclonic Filtration System a year ago. I found several issues with this product. It overheated and shut down after 15 minutes of use. It promised to pick up pet hair with a special attachment that did not work. Never mind that, it did not pick up most of the pet hair anyway; leaving me to have to gather the hair up with my fingers the majority of time. The hose for the attachments is not long enough, so the unit fell over during each use, hitting my foot and leaving it in pain, because it wasn't able to stretch where I needed it to clean. The hose became blocked after each use, so I would have to take the time to clean it out, which is a difficult process.

I bought my Hoover Windtunnel in 2007 and vacuum twice a month...not a lot. But when the brush started to work inconsistently, I went online and saw many complaints about this model, even starting a fire. I was vacuuming this morning, and the brush part stopped working again. So I put it down and got ready to walk my dog.

I recently purchased a Hoover UH70130 vacuum. The first time we used it, it picked up a yarn from a rug which wrapped around the beater bar causing the belt to burn in two. I ordered the replacement belt from their website, but received the wrong belt: wrong size, wrong material. I've tried to call to get the right belt and have been told that it was the right belt and I didn't put it on correctly. They've had a lot of problems with this belt and a manager would call back. They say they have no record of selling me a belt. They say they have the right belt but can't ship it as they don't have my address. You can't speak to a manager. Managers don't return calls. You can't leave a message for a manager. Bottom line: absolutely the worst customer service/support I have ever experienced. Hoover is horrible! The result is a damaged carpet and a vacuum cleaner that won't work without a belt.

I purchased the Hoover (model: UH30065), (mfg code: H09A) approx 2 months ago from Costco's. I was using the vacuum when I accidentally ran over the power cord (I'm sure everyone has at some time) and in an instant, the unit ripped off about (2) two inches of the power cord insulation right down to the bare copper wire. Luckily, this tripped the circuit breaker in my electrical panel. Otherwise, the potential of receiving an electrical shock and/or fire starting were likely. When I called Hoovers corporate customer service (once I finally got through), they replied that it was my problem, not theirs and they would not repair it under warranty.

Last July, I purchased a Hoover Windtunnel upright vacuum from my local chain retail store. This vacuum will only work two or three times (if that), before the beater bar stop rotating. Per Hoover, we have taken it in each time to an authorized Hoover repair store (at least 4 times now!). Each time, they replaced the belt that stretched and came off. The last time I took it in for this was at the beginning of January. I can't even tell you what model it is as they still have it!

I purchase this vacuum about four months ago and they want to charge me for a roller brush. I have six year warranty for this vacuum. It said they cover everything but now they are backing up on their agreement. It's not my fault that they did not pack the bearing tight and put enough oil inside this. It's a seal roller. The only way it can go bad is internal. I understand if they went bad after a year or two but not four months and even then this unit is stilled under warranty.

I will never buy another Hoover. I bought the Hoover Wind tunnel. It was supposed to be able to get the pet hair. Well, all it does is ball up the pet hair and spit it out. I've had it looked at and there is nothing wrong with it except apparently the engineers who designed this thing were complete idiots. I've only had it for about 6 months and I have buyer's remorse. I've tried to contact Hoover, but I am told that I have to pay to have it sent to them and I can't get Wally-World to honor the guarantee that I paid for (which is another complaint altogether).

I purchased a Hoover Bagless WindTunnel Vacuum about 2 years ago. I hardly used it since purchasing it as it was kept upstairs and for vacuuming just the upstairs. I still have the box and the vacuum is basically brand new. My complaint is that it's a piece of junk. It shuts off automatically because it starts overheating and you can smell this horrific smell coming from the unit. Not only that, the vacuum stops working and the only way it will start is when you pull on the cord that attaches the vacuum to the unit. Hoover's customer service is horrible and this particular unit is horrible!

Hoover Vacuum Cleaners melt carpet! This is not just another disgruntled kook blowing off steam because a company he bought from didn't respond to his complaint. This is a serious charge rightly levied against Hoover Vacuum for inadequately warning consumers how their Wind Tunnel vacuum cleaner can literally melt carpet when it lies idle on a staircase rung.

I have sent Hoover two requests in regard to my Hoover Self-Propelled Wind Tunnel Model U6476-910 Series Q 12.0 Model # 050600021306. This vacuum was recalled once for a faulty carpet height adjustment. Hoover replaced the first time... the replacement is now doing the exact same thing. It makes so the roller brush will not turn and also causes the burning rubber smell. Yes, I have changed both the bag and the belt... still doing the same thing. We consumers pay good money, and expect more than 2 years on a residential vacuum... I have an older Hoover Wind Tunnel (not the self-propelled) and my daughters are still using it with no problems. I have always been a loyal Hoover buyer, but now I am thinking that my business means nothing to them. No one has even bothered to return a reply via email or call me. Does Hoover even care? Economically in this economy, the last thing I need to worry about is how to afford another new vacuum cleaner.

The motor in the power nozzle of my Hoover WindTunnel Canister vacuum, model s-3639, that turns the beater bar broke two armature wires after just three years of residential service. That's like paying $60 per year to rent a vacuum for your home. Never ever buy a Hoover product!

This is a WindTunnel twin canister bag-less upright vacuum. I constantly have to empty it and clean the filter. It costs almost $30.00 to replace a filter. The suction is horrible. The hose for the attachments keeps coming off. It's heavy, hard to push, and I just can't stand it anymore. It's about two years old and I'm just fed up. I've had it cleaned and it's just the same, no suction, heavy and frustrating. I don't have money to replace it.

I too bought a Hoover Wind Tunnel, self-propelled about $300+ at Sears about 3-4 years ago. The machine was at a second house where we were about once a month. After I used it, maybe 5 times at most (less than a year), the machine started smoking and had a burning smell. I took it to the Hoover service center who snottily told me the belt needed changing and the bag too. The bag wasn't anywhere near full and a new belt after 5 uses! Anyway, it worked. Since then, the self-propel no longer works. It has emitted the burning smell one other time. My mother had her Hoover and then I had it till it was about 40 years old. It worked, but I couldn't get parts or bags. So after reading Consumer Reports, I bought the Wind Tunnel. I will never buy a Hoover product again. I wish I had seen this website earlier. I tried to file a complaint with Hoover online, but to no avail. Not even sure if it got to them.

I purchased an F59414900 steam vacuum on 1-29-2008. I have used this steam vacuum 4 times during the year. This steam vacuum is leaking water without it even being turned on. I called the Hoover Warranty number and talked to the supervisor and told her. I asked her what she would do if she used this machine 4 times and it leaked without even being turned on. Her suggestion was for me to take it to a repair place and pay for it to get repaired. I told her this is not right and they should be either making better quality merchandise or just stop making Hoover steam vacs altogether. I also told her to type in leaking Hoover steam vacs and see how many other people are having the exact same problems.

I bought this vacuum almost 3 years ago. After less than a year, the on/off switch would no longer work. I sent it to be repaired (under warranty). Now, again, the on/off has stopped working. Hoover said that I am out of warranty and that I would be responsible for the repairs. I think Hoover should look into all these complaints for another recall. Obviously there is still a problem. I will no longer buy a Hoover product.

I purchased this vacuum less than a year ago. (It has a one-year warranty on it.) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable but that since it was under warranty, to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for $49, about half the new cost of the vacuum. I contacted Hoover and got the run around. Finally they bumped my call up to someone in the corporation office. They gave me the runaround also.

After having a couple of Shark cordless vacuums fall apart, I decided to pony up and buy the Hoover Platinum Cordless. The vacuum does work well. I decided to buy a spare battery pack (at almost seventy bucks!) and ordered it directly from the Hoover site. Right out of the box, it would not hold a charge. No problem, it has a 2-year warranty, right? Well, try to get them to honor that warranty! Their customer service phone number is long distance, so I tried their website. First, I tried the link to the Warranty Information page. Ha! Choosing that took me to an FAQs page with no warranty info. They do not want you to have their super-secret email addresses, so they force you to use a Contact Us form, which of course gives you no record of your communication. I posted my plea there twice and several days later got a list of Hoover dealers, all miles away. (Is it too much for me to ask them to simply send me a new battery since I bought it directly from them in the first place?)

I am a long time, approximately 30 year consumer of the Hoover vacuum cleaner. We don't have a huge home, probably only 1,400 square feet, but I do vacuum a lot. Over the years, I have gone through a lot of vacuum cleaners, but these last 2 wind tunnels are the worst. I remember when I got married, the first thing my husband and I bought was a TV and a Hoover cleaner. My mother recommended it because of its fine reputation. I don't know what has happened to this company. I don't know if these products decades ago were manufactured in America which explains its fine history.

I purchased a Hoover Canister vacuum less than 6 months ago and already the power head is gone. Of course, thinking it would last a few years I didn't bother to keep the receipt or the box in which it came so I took it to a vacuum cleaner repair and he says the power head is gone and would cost over $100.00 to fix. So I am wondering if I am stuck with a worthless vacuum that would cost to much to repair than it would be worth.

Purchased a Savvy Hoover Vacuum Cleaner in July of 06.April07 under warranty the on/off switch fails. It was repaired by authorized dealer.July/08 switch fails again(not under warranty) want me to fix it at my expense or send it to a Hoover distributor(UPS) Too expensive or purchase another Hoover. The problem is a defective product which was admitted and according to Hoover rep on 8/13- switch is being revamped. I want the repair with a New switch done as a courtesy because they know its a defective product!!!!

The above vacuum is about one year old. The ON/OFF switch does not function. I worked in engineering and an idiot would not do it this way. The arm that engages the switch is far to flexible. I will attempt to fix it with a stiffening rod, but this is ridiculous.

I bought a hoover windtunnel from Sears. I had a extended warrenty and the switch would not cut off. They could not repair it so they replaced it with a new vacuum. The warrenty is over from the replacement. The same problem occured with the switch on the new product would not shut off. There is a burning smell and hoover will not admit that there is a glitch with the machine.

I bought a hoover windtunnel from Sears. I had a extended warrenty and the switch would not cut off. They could not repair it so they replaced it with a new vacuum. The warrenty is over from the replacement. The same problem occured with switch on the new product woulld not shut off. There is a burning smell and hoover will not admit that there is a glitch with the machine. I will not by another one of their products ever. They ant me to fix at one of their authorized store. They send you from one respentative to another.

I bought the Hoover self propelled wind tunnel vacuum. After about 2 months the on/off switch quit working so I took it back to Lowes and traded it for another of the same. This one too after 4 months quit working. I called Hoover and they told me to ship it to an authorized dealer, my cost.

I purchased a Hoover vacuum cleaner self propelled wind tunnel model # U6439-900. I purchased this unit 5-21-07 and naturally its pass the warranty. My complaint is the on-off switch quit working the only way to turn off was to unplugged the unit. I noticed that smoke was coming out of the on-off switch. I saw where another model had been recalled for the same problem.

The machine has been basicaly junk since we bought it Hoover told us to take it to a repair shop for service and they made us buy a new belt and beater bar The beater bar keeps stopping and the belt smokes I am affraid it is just going to burn up. The filter clogs up and needs to be cleaned half way through vacuuming The vacuum is not used a lot We have replaced the belts the beater bar the filter

I have a Hoover Upright Vaccum Widepath Fold-Away model #U5176-950. I too have been having problems with my on/off switch. It has been loose for quite some time now. Yesterday when I turned it on, it started smoking! It scared the heck out of me! I unplugged it and my husband opened up the switch compartment only to find that the little prongs into the switch were burnt.

THe wind tunnel Hoover Vacumn that is only six month s old stopped working. Being technical I fixed a defective switch. Two weeks later it ran for fie minutes then wuit for an hour. The cord also got hot. Problem is the motor is too small for the machine, causing the thermo coupler to shut down. This is an engineering defect that may cause a fire and it has not been addressed by Hoover.

was just me until I read other's posts on theses to vacuums. So should I contact Hoover? HAs anyone had any luck yet?

For the pass week we have been smelling a burning scent coming from the vacuum cleaner. Today May 24, 2008 the vacuum cleaner started to shut it self off after cleaning one room of the house we realized that there is a internal circuit breaker in this model when it gets to hot. But it appears that it is always hot we even have to keep the cord unrolled until the vacuum cleaner cools down. This appears in our opinion to be a fire hazard we are returning the Hoover upright WindTunnel + Cyclonic vacuum cleaner in the next day or two. We are posting this information to other websites Government and Private to notify them we would request any feed back in this matter. Thank You!

I, my mother and my father all bought the same Hoover windtunnel vacuum cleaner and all three of us are having problems. My vacuum's roller bar will not function and is smoking up my house as a result. My mothers vacuum won't turn off. And my father's vacuum won't self propel.

I bought a Hoover Mach 5 vacuum in April of 2007. For the last six weeks this vacuum has been over-heating to the point that I can't let my children be around it because I am afraid they will be burned. I called Hoover and I was told that there was no recall on this particular model, but if I was willing to pay, they would be happy to fix it.

I bought a Hoover S3639 Bagged WindTunnel Canister Vacuum for $169.95 on July 10, 2007. I bought it over the internet from amazon.com. It already stopped working. It doesn't pick up any dirt or dust. I am very disappointed in this item.

I bought my second Wind Tunnel, Fall 2007. The self propelled switch doesn't move, the brush doesn't rotate and my carpet is suffering. The local vacuum repair shop advised me not to buy this Hoover Wind Tunnel for just those reasons and the fact that going from a bag vacuum to a canister that had to be emptied was not a great experience. He was right on all accounts. I would never recommend this product to anyone.

I have been buying Hoover canister vacuums for about 30 years. Each generation has become more loaded with interesting and potentially useful features. But at the same time reliability has decreased precipitously. We are now on our second generation of the WindTunnel canister, the futuristic-looking model S3765, with the beautiful silver shell. If only it worked as good as it looks. It was purchased 3 years ago to replace its predecessor, which suffered from switch problems and powerhead problems. I spent over $100 in parts in an effort to repair the old machine, but finally gave up and simply bought the new, improved model. Guess what? Now the newer machine is doing the exact same things as the old model. The switch in the handle malfunctions, and the powerbrush in the vacuum head switches off and on (mostly off). Basically the unit has become useless.

We bought a Hoover wind tunnel upright vacuum cleaner November 2004. It worked OK for a few months and then started burning belts up all the time. It has had very little use because every time I get it out to use it, the belt starts slipping and it stinks up the house in a matter of seconds. I have changed the belt numerous times but a new belt lasts for only a few uses.

Hoover "Windtunnel" is unusable. Every time we use it, it clogs up. Miserable. It also blows dust and doesn't propel.

My Hoover self propelled vacuum's on/off switch has failed. This is the second unit that this has happened to; the first unit was purchased in Oct. 2006 and switched failed after 6 months. After five attempts were made to repair it Sears replaced the unit. This second unit is 7 months old and the same thing is happening--have not contacted sears yet. Hoover should have to correct this.

I purchased a Hoover self propelled wind tunnel vacuum on 8/06, and the black band that makes the brush spin keeps popping off. It's a pain to put it back on. Does anyone else have this problem?

I purchased a Hoover Mach 5 vaccuum on 2/24/07 at my local Walmart. In August it stopped working. The Walmart only has a 90 day return policy. I paid 168.44 for this machine. That is a lot of money for only 6 months use. I e-mailed the company and explained that I believe I should receive either my money back or a new machine.

Well I bought a Hoover Windtunnel Wide Path back in July of 2006. Around October of that year my vacuum starting having a problem where the on/off switch would not work. I took it in for service and had it repaired by the local service company that they use for warranty work. Well then shortly thereafter is started doing the same thing again. I read on the internet that the self propelled vacuum was having similar problems and there was a recall.

no physical damage, just a nusinance to have to take it back with it being used so little.