Hoover Vacuum Cleaners Reviews

I'm stuck with another Hoover floor cleaner that doesn't work out the box. It's supposed to have a warranty; but, Hoover never answers the phone. Now it's too late to return to the store. I guess I'm gonna have to toss it.

Low quality products/service. Devoted return request when defective product broke within 6 weeks of minimal/reasonable use. No further offer to make things right. Don't stand by their products which have significantly gone downhill. No longer a reputable company.

I have been phoning Hoover for over 3 months with no response. I've also sent numerous emails with no response. Hoover obviously have too many customers that they don't care about customers who want to ask about returning faulty products. I'm very disappointed in their lack of customer support.

Don't buy the Hoover dual power max pet carpet cleaner. From the start, every time I place the clean water tank on the machine it starts leaking out the bottom. You're better off throwing a 5 gallon bucket of water on your carpet and sucking it up with a straw. Took weeks for my carpets to dry out.

This is the 2nd Hoover Floormate I have purchased from Hoover.com over the last 2 years. The first one lasted about a year and a half. I decided to purchase another one because it is much easier than mopping, even though they don't seem to last very long. I only used my new Floormate once before it started leaking water from the clean water tank all over the floor. I reached out to Hoover customer service and troubleshooted with them. I tried everything they told me, but the vacuum was still leaking water everywhere. Then they started asking me for pictures of the vacuum. She then gave me the address of a vacuum repair person about 30 minutes from me and said they MAY cover it under warranty. I literally got the vacuum 1 week ago and used it 1 time. It cost me $165.00 and now I have to take it to a repair shop to get it fixed and Hoover may or may not pay for the repair??? Terrible customer service and warranty policy. I will never buy another item from Hoover again!!!!

Please do not purchase a Hoover vacuum. They once were a reputable company, that’s no longer the case. I purchased a $210 pet pro Hoover vacuum that never worked well, called Hoover, we troubleshooted and realized that a replacement or repair was necessary. I then needed to send a video of my vacuum’s lack of suction. Then then wanted another one, so I sent that. Now it’s been 2 weeks and they aren’t responding to phone calls and texts and this is the phone message they give you while you wait hours- because otherwise they won’t call you back. They think this is amusing, video of their long wait and “humorous waiting song”. **. My pet pro vacuum that doesn’t pick up crumbs or dog hair: **.

I purchased a FH53050 pet smart carpet cleaner, it worked great while it worked. We used it monthly cleaned every time. Turned it on smelt burning rubber and sounded like stones in mixer. Turned it off right away. Contacted Hoover 5 times for it has a 5 year so called warranty. I sat on phone one day for 3 hours. They never answered the call. Tried the chat process 5 different times. On the 5th time finally got a claim number in an email. They wanted me to send them a video or photo.. What kind a photo is what I asked. So we took the unit a part and sent a lovely picture of a completely rusted tight motor. Also at about 9 month the spray motor on the handle stopped working.. Took it apart. It all caked full of soap scum. I sent the photo of the rusty motor in the email 4 times now and no response ever. Such a shame. They used to be a great company. I recommend only buy something you only want for a year and throw away.

I own 3 hoover vacuums, all not used frequently due to having a cleaning service. I went to use my Hoover hoover uh30010 vacuum and the front wheel crumbled apart. The vacuum was stored in an appropriate place with others. The vacuum is in otherwise excellent shape, less than 10 years old and I am unable to obtain a replacement wheel ANYWHERE (part 002068001). Hoover said “sorry, we no longer make those parts, and there is no substitute available”. Meanwhile, Shark and many other brands are providing support for many years. Don’t change parts on vacuums that you don’t intend to support. I will NEVER buy another Hoover vacuum again in my life. They are focused on SALES and not customer support after the sale.

Purchased a Powerdash Pet due to the advertising and manual showing a flip window for easy cleaning and maintenance. Upon receiving it did not have the flip window. Customer service states the model was changed and no longer has a flip window despite the advertising, maintenance video and manual all showing it. Hoover refuses to exchange my product and told me I'm out of luck despite their false advertising. I did my research and bought this model specifically for the flip window. This is an illegal business practice and even though they admit they are in the wrong, they are refusing to correct the situation. LIARS AND CON ARTISTS. Will be reporting to the BBB as well for illegal business practices. DO NOT PURCHASE FROM HOOVER.

I bought. Hoover WindTunnel in August of this year and the cord to the machine came loose. Now I can't use it. Or get a hold of anybody. 3 months old. I thought Dirt Devil was BF hoover is worse. Never buy again from Hoover.

I have purchased Hoover vacuums for years and for a low cost appliance, they have been fine. However, a recent purchase has a problem requiring customer support, and I learned after extended effort in all avenues, that there is NO CUSTOMER SUPPORT. Even the chat box gets frozen! All effort was futile and a waste of time, leaving me with a very sour attitude towards a major company that will not support their product or respect their customer. In truth, their runaround was unbelievable, even in this day and age.

This product is a waste of money. This is my second attempt at this product after the first one did the same thing. Company has been unresponsive and website they claim is available to assist. Is crap and also not user friendly.

How can people say that steaming works and is faster. It is been taking me 1 hour to steam clean when I can wipe things down faster. It takes me 5 minutes to steam one spot like the corner instead of a few seconds.

After less than a month from purchase and normal use for only 3 times, the belt broke and melted the plastic rod in the roller brush (replacement cost $50.00). Am concerned that a brand name appliance was made so poorly (and without any way of getting my money back).

I purchased a carpet cleaner. We have used it a 1/2 dozen times. It's okay you get what you pay for. However I needed a replacement filter and it is not listed on their website.. So I tried to do a virtual agent that turned out to be a robot. It said it would contact me back. It never has. I called the company be a telephone. I was put on hold and then put on a list to call back. No one has called back. I will never buy another Hoover product especially after Reading these reviews.

Purchased at Kohl's. Used about 6 to 10 times. Lack of sucking pr vacuum power. Hoover calls it "dirt cup". It holds dirt as there are no bags. The connection of the "dirt cup" to the body of the machine is weak (unsecure). There is an opening or space between the hose and the rest of the machine. Obviously that opening reduces the power of the vac. The owner's manual has drawings vs actual pictures. There is no parts list. Customer reviews are mentioned & shown. There is NO place for any customer to provide a review of any HOOVER product. Are "reviews" from employees? Actual customers can not enter a review.

The WORST ever!!! The WORST customer service I have ever experienced. Never buying from Hoover ever again & will always discourage people from buying. Still waiting on my refund, going on 10 weeks now. I have only gotten the run around & passed on to other people. I mean is this company BROKE?? What is $242.44 to a million dollars company. Not to mention I had to pay $50 just to ship it back & deal with a headache. I should have just kept the vacuum & never dealt with HOOVER ever again in my life. I’m telling EVERYONE about my experience. This is definitely NOT like NORDSTROM’S EXCELLENT CUSTOMER SERVICE. Very disappointing!!! And they still want me to wait another 4-6 weeks bring the total of weeks to 15 weeks just for a return. I have ALL my receipts to back up my claims.

Item purchase in January 2023,, used 4 times and in August 2023 it would not even power on,, I contacted Hoover and discussed what was going or rather not going on and explained I bought it new on eBay,, customer service looked up the numbers and told me it was under a two year warranty and instructed me to take it to a service center and produce my receipt showing date of purchase and have it repaired,, I promptly did so only to get a call from the service center telling me Hoover was refusing to honor the warranty! I contacted Hoover again and a very condescending company again refused to stand by their product!!

I purchased from Amazon a Hoover steam vac. When it broke, I contacted the extended warranty people. They said it was under manufacturer's warranty. I contacted Hoover, and after many copies of the transaction and three weeks of waiting, they said it was sold by an "unauthorized reseller" (Amazon! Really?) and would not honor the warranty. Avoid these products like the plague.

This is the very worst company I have ever dealt with. I bought a product that did not do what they said it would do, so the next day decided to return it, followed their instructions for the return, cost me $43.90 to return it, have all my return receipts and they would not refund our money, we called the credit card company and they are fighting the credit card company, I now have to send all receipts and copies to my credit card company to fight them, they want it sent priority mail another $10.00 to do that. Amazon never, ever gives you a hard time, do yourself a favor and DO NOT DEAL WITH HOOVER VACUUM CLEANERS ONLINE... STAY WITH AMAZON AND YOU WILL NEVER HAVE A PROBLEM....

The worst customer service ever. I purchase the vacuum from this company. It came with broken charger. I called customer service with hope that they send me good one. No way! You made claim in one department. Then you wait for the few days for email that states that company is ready to accept the broken part. Promised to send prepaid label in 24 hours. Few 24 hours passed after their email. I still have not received it. I guess it has to be some kind of responsibility from seller’s side. For the couple weeks I can not use my vacuum. And now I am waiting for prepaid label to send it back. Even do not want to think how much time they need to send a new one. Absolutely disrespectful and irresponsible company. Very dissatisfied with their service.

I bought the Hoover Smartwash shampooer 2 years ago and used it once. I loved how the shampooer moved forward to dispense the shampoo and then moved backward to vacuum, very easy to use. However, now it does not work and the technicians cannot get parts to repair it. Their warranty is for 5 years, and I still have the receipt. I've tried contacting customer support, but they will not respond. I called during their "contact" hours, but they say they are not open and then they hang up, so you can't leave a message. I've tried the chat box online during contact hours, but they come back with "Sorry, I didn't understand that" and say they do not have an agent available because they are only open between 8 am and 8 pm EST, which when I contacted them, it was, indeed between those hours. I will never buy another Hoover product.

My family always has Hoover products when they used to be in North Canton, OH, so I bought a vacuum and shampooer from them. As any vacuum does, the belt broke. Should be an easy fix. Then figuring out the correct belt EVEN with the correct model number was an impossibility! Walmart sent wrong belt. On line said the #190 belt was correct...WRONG!. Tried calling "customer service" which was closed at 4pm! The chat box on their website was useless with "I don't understand" replies. So, they were having a Father's Day sale, 20% off! Was not given the discount while ordering. Had I known how impossible it is to get parts (thought Sears was bad), I would have never bought Hoover. BEWARE - much better choices out there!

I purchased a vacuum through Hoover.com and once I received it it wasn't working. The water was leaking everywhere and I took it apart, put it back and nothing. I am now noticing that I am not the only one who has experienced this. I tried contacting customer service and they don't answer!! I've called, tried to chat and sent a message through the site and nothing. This is unbelievable. It's been almost 2 weeks and I've called almost every day and still cannot contact anyone. Every time I get on the chat, it says no one is available or it disconnects. I am never ever purchasing another Hoover product.

I purchased a Hoover windtunnel vacuum and after 5 months of very limited use, the motor burned out. Finding parts and having this machine repaired is next to impossible. The parts are cheap and made in China. Hoover is not the company it once was. Customer service actually never called me back during the time I was inquiring into information on the warranty for repair. My local small business repair shop informed me that repairing a Hoover was not likely due to the unavailability of parts. Even if I wanted to pay out of pocket it was not going to get fixed. My advice is to not buy from big box office stores and find a local retailer that will sell you a machine that they stand by. Please do not buy a Hoover vacuum. You will most definitely regret it.

Had a Hoover carpet machine that was used 4/5 times no longer functions and Hoover does not make the part I need to fix it. I was offered 40% off a new machine but I say why buy another when the same thing could happen again? Total waste of money!

I bought a Hoover CleanSlate Vacuum from Kohl’s with 40% off. Got it home, read the instructions and no water dispensed. I tried to Chat with the company, Techtronic Flooring Care and was told to call directly because they couldn’t help. Took me 2 days by phone for a callback. The nice lady walked me through how to get the water to dispense and nothing. She emails me instructions to open a claim. I emailed them the receipt and then, Heather emails stating she needs a video to show what’s not working. Sent that and no response. After over a week of disrespect, I returned to Kohl’s so I lost my 40% and $15 Kohl’s cash, because they are out of stock. I will never buy another Hoover product. Think long and hard before you do.

I received a Hoover Blade cordless vacuum cleaner as a gift. I followed the instructions and charged the battery. I used the vacuum until the charge ran out. When I tried to recharge the battery it simply would not charge. I contacted Hoover customer service and they walked me through troubleshooting steps all of which I had already done. They also determined the battery was defective. Because I don't have a receipt, nor can I get one, they offered to sell me a new battery at 20% off of full retail. How generous! How could I possibly refuse a deal like that! I received the Vacuum in Jan 2023. The battery is well within the warranty period but they refused to stand behind their product.

Like other reviewers, purchased a vacuum from Hoover directly via their website. Vacuum came, but the main roller didn't work. Attempted to contact customer service through their website, email, and phone. Waited over two weeks and was on hold countless times, but still could not get any support. Then to add insult to injury, if we want to do a return, we'd have a pay a shipping fee (~$40-60) for a product that never actually worked. 1) Go get a different brand, 2) If it must be Hoover, then go through another seller.

Since this is my 4th Hoover stick vac, I decided to buy direct from Hoover instead of Amazon where you can return any defective merchandise. The links included in their emails are incorrect, the online chat disconnects after you've waited sometimes over 30 minutes (I've now had 4 case #s which are not referred back to, and although I've now read elsewhere that consumers have had this problem, the company wants me to video the problem happening. So I once again get to vacuum and have the dirt cup fall off, spilling dirt all over my shoes and the floor I just cleaned. And according to many others, I will probably then get to jump through many more hoops, pay to return it, and never see my money. Boo Hoover!!