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Reviewed Aug. 9, 2023
This is the very worst company I have ever dealt with. I bought a product that did not do what they said it would do, so the next day decided to return it, followed their instructions for the return, cost me $43.90 to return it, have all my return receipts and they would not refund our money, we called the credit card company and they are fighting the credit card company, I now have to send all receipts and copies to my credit card company to fight them, they want it sent priority mail another $10.00 to do that. Amazon never, ever gives you a hard time, do yourself a favor and DO NOT DEAL WITH HOOVER VACUUM CLEANERS ONLINE... STAY WITH AMAZON AND YOU WILL NEVER HAVE A PROBLEM....
Reviewed July 2, 2023
The worst customer service ever. I purchase the vacuum from this company. It came with broken charger. I called customer service with hope that they send me good one. No way! You made claim in one department. Then you wait for the few days for email that states that company is ready to accept the broken part. Promised to send prepaid label in 24 hours. Few 24 hours passed after their email. I still have not received it. I guess it has to be some kind of responsibility from seller’s side. For the couple weeks I can not use my vacuum. And now I am waiting for prepaid label to send it back. Even do not want to think how much time they need to send a new one. Absolutely disrespectful and irresponsible company. Very dissatisfied with their service.
Reviewed June 28, 2023
I bought the Hoover Smartwash shampooer 2 years ago and used it once. I loved how the shampooer moved forward to dispense the shampoo and then moved backward to vacuum, very easy to use. However, now it does not work and the technicians cannot get parts to repair it. Their warranty is for 5 years, and I still have the receipt. I've tried contacting customer support, but they will not respond. I called during their "contact" hours, but they say they are not open and then they hang up, so you can't leave a message. I've tried the chat box online during contact hours, but they come back with "Sorry, I didn't understand that" and say they do not have an agent available because they are only open between 8 am and 8 pm EST, which when I contacted them, it was, indeed between those hours. I will never buy another Hoover product.
Reviewed June 16, 2023
My family always has Hoover products when they used to be in North Canton, OH, so I bought a vacuum and shampooer from them. As any vacuum does, the belt broke. Should be an easy fix. Then figuring out the correct belt EVEN with the correct model number was an impossibility! Walmart sent wrong belt. On line said the #190 belt was correct...WRONG!. Tried calling "customer service" which was closed at 4pm! The chat box on their website was useless with "I don't understand" replies. So, they were having a Father's Day sale, 20% off! Was not given the discount while ordering. Had I known how impossible it is to get parts (thought Sears was bad), I would have never bought Hoover. BEWARE - much better choices out there!
Reviewed June 2, 2023
I purchased a vacuum through Hoover.com and once I received it it wasn't working. The water was leaking everywhere and I took it apart, put it back and nothing. I am now noticing that I am not the only one who has experienced this. I tried contacting customer service and they don't answer!! I've called, tried to chat and sent a message through the site and nothing. This is unbelievable. It's been almost 2 weeks and I've called almost every day and still cannot contact anyone. Every time I get on the chat, it says no one is available or it disconnects. I am never ever purchasing another Hoover product.
Reviewed April 27, 2023
I purchased a Hoover windtunnel vacuum and after 5 months of very limited use, the motor burned out. Finding parts and having this machine repaired is next to impossible. The parts are cheap and made in China. Hoover is not the company it once was. Customer service actually never called me back during the time I was inquiring into information on the warranty for repair. My local small business repair shop informed me that repairing a Hoover was not likely due to the unavailability of parts. Even if I wanted to pay out of pocket it was not going to get fixed. My advice is to not buy from big box office stores and find a local retailer that will sell you a machine that they stand by. Please do not buy a Hoover vacuum. You will most definitely regret it.
Reviewed April 17, 2023
Had a Hoover carpet machine that was used 4/5 times no longer functions and Hoover does not make the part I need to fix it. I was offered 40% off a new machine but I say why buy another when the same thing could happen again? Total waste of money!
Reviewed April 16, 2023
I bought a Hoover CleanSlate Vacuum from Kohl’s with 40% off. Got it home, read the instructions and no water dispensed. I tried to Chat with the company, Techtronic Flooring Care and was told to call directly because they couldn’t help. Took me 2 days by phone for a callback. The nice lady walked me through how to get the water to dispense and nothing. She emails me instructions to open a claim. I emailed them the receipt and then, Heather emails stating she needs a video to show what’s not working. Sent that and no response. After over a week of disrespect, I returned to Kohl’s so I lost my 40% and $15 Kohl’s cash, because they are out of stock. I will never buy another Hoover product. Think long and hard before you do.
Reviewed March 20, 2023
I received a Hoover Blade cordless vacuum cleaner as a gift. I followed the instructions and charged the battery. I used the vacuum until the charge ran out. When I tried to recharge the battery it simply would not charge. I contacted Hoover customer service and they walked me through troubleshooting steps all of which I had already done. They also determined the battery was defective. Because I don't have a receipt, nor can I get one, they offered to sell me a new battery at 20% off of full retail. How generous! How could I possibly refuse a deal like that! I received the Vacuum in Jan 2023. The battery is well within the warranty period but they refused to stand behind their product.
Reviewed March 7, 2023
Like other reviewers, purchased a vacuum from Hoover directly via their website. Vacuum came, but the main roller didn't work. Attempted to contact customer service through their website, email, and phone. Waited over two weeks and was on hold countless times, but still could not get any support. Then to add insult to injury, if we want to do a return, we'd have a pay a shipping fee (~$40-60) for a product that never actually worked. 1) Go get a different brand, 2) If it must be Hoover, then go through another seller.
Reviewed March 6, 2023
Since this is my 4th Hoover stick vac, I decided to buy direct from Hoover instead of Amazon where you can return any defective merchandise. The links included in their emails are incorrect, the online chat disconnects after you've waited sometimes over 30 minutes (I've now had 4 case #s which are not referred back to, and although I've now read elsewhere that consumers have had this problem, the company wants me to video the problem happening. So I once again get to vacuum and have the dirt cup fall off, spilling dirt all over my shoes and the floor I just cleaned. And according to many others, I will probably then get to jump through many more hoops, pay to return it, and never see my money. Boo Hoover!!
Reviewed Feb. 18, 2023
This is the worst service I've ever had. 2 machines broke after 2 uses and they won't help at all. Told us to kick rocks and maybe we can get a discount. Do not use their brand. Huge waste of money and time.
Reviewed Feb. 17, 2023
I purchased a Hoover upright cordless vacuum cleaner 1 year ago and 2 additional batteries. The vacuum cleaner was mainly purchased to clean my hardwood floors. Been working great for 1 year. Now the unit is leaving scuff marks on my floor from the rubber wheels. I have cleaned the wheels with the hoover cleaning solution, checked for any debris on the wheels, etc. There is nothing on these wheels that is causing the scuff marks other than worn out wheels or possible when turning the mechanism is no longer aligned thus grabbing the floor leaving the scuff marks. I have been through 2 chats with Hoover and both of them indicated to me that this is not a warranty issue that when I use the vacuum cleaner I should "simply" go behind the unit after I am done, and hand clean the scuff marks! I almost died when they said that to me.
I called them and got a live agent and guess what, they said the same thing to me. When I asked to speak to a supervisor the person hung up on me. This is a company with horrible customer service so beware before purchasing a Hoover unit - God help you if you have a problem. I contacted one of their listed service centers off of the Hoover website only to find out that they no longer are a hoover service center because they REFUSE to deal with Hoover. If this does not tell you something than re-read this thread and proceed with caution when purchasing a hoover vacuum cleaner.
Reviewed Feb. 14, 2023
Purchased a Hoover Vacuum- High Performance Swivel XL Pet Vacuum on 1/22/22. Less than 1 year after the purchase my wife was vacuuming steps- the vacuum was sitting on ground level on our foyer vinyl flooring. The vacuum chewed up a couple of good size chunks of the vinyl floor. After contacting Hoover customer support they advised to take pictures of the damaged area & send the vacuum in. Both were sent in 12/12/22. Recently in Feb 2023 we received notification that the claim was denied. Now we are left with a chewed up floor, Hoover KEPT the vacuum without offering a refund or damages reimbursement- a rep could have come out to evaluate the damage but Hoover elected to do nothing beside reject the claim. Will never purchase a Hoover vacuum ever again because of this bad experience & lack of caring from Hoover.
Reviewed Feb. 7, 2023
I bought a vacuum from this company that was okay but not great. I've been going through the return process for months now. Not only did I have to pay to ship the product back but it is impossible to reach anybody on the status. If I call I'm on hold for an excessive amount of time. If I hit the option for a call back no one ever reaches out. If I try to reach an agent online it never connects me. This whole process has been a nightmare and at this point I feel like I'm not going to receive my money back. I'm now sending an email to see if I will receive any response from that.
Reviewed Feb. 1, 2023
Can someone out there give me a phone number for Hoover besides the 2 numbers that are on Google. And when you call no Matter what time it says we are Closed!! My Hoover Elite is new-ish and falling apart. This is despicable. How they have it RIGGED UP so no one can call them, scumbags aren't they!
Reviewed Dec. 8, 2022
I bought a Hoover Windtunnel in 2021 at Kohl's. I used it only a few times since it is too bulky. In Sept 2022 there was suction only from the hose, not the floor plate. Cust Serv said I did not have the cord extended far enough, or maybe too far. "That model was temperamental." In Oct. I called again with the same problem. When I said the brushes were not spinning, they said I must need a new belt and they would send me one. It never arrived, although they did send an email showing it was sent. In Nov. I called again. This time I received the belt that they sent out. I replaced the belt and the vacuum seemed to work for a short test run.
In Dec. I tried again. After just a few minutes, the belt started smoking and melted. Because I did not have the original receipt, they could only offer me a one-time courtesy 20% discount towards a new machine. Why would I waste my money when their Customer Service is so bad? Note: There are 2 different 800-numbers to call Customer Service. Each one says the office is closed and to call back between 8-5, even though I am calling at 3 pm.
Reviewed Nov. 29, 2022
Bought steam cleaner for 5x7 rug. Cleaned it once as I was away for 7 months. When I used it again it was dead. It was only 8 months old. Called customer service and a rude woman told me to take it to a repair shop and pay for it.
Reviewed Nov. 20, 2022
I've had my Hoover carpet cleaner for 10 months and have a 2 year warranty on it. The belt broke and bristles are all messed up. I contacted Walmart and All State about getting a replacement and they said to contact Hoover. So I left a message to Hoover, called 3 different times and waited for a contact back. Hoover did call back but when I answered the line would just drop. They emailed me back and I answered with what was wrong with the machine asking for help getting a replacement. It's been about a week and they still have yet to answer anything I've sent them or call back and actually speak to me. I personally do not recommend and I will not be purchasing any other Hoover products from here on out. Worst customer support ever...
Updated review: Dec. 7, 2022
It wasn't easy to contact customer service and get their response. However, after I contacted customer service I got new replacement delivered in 5 calendar days.
Original Review: Nov. 20, 2022
I wrote two times in interval days customer service explaining that my vac. cleaner bought just 9 months ago, used just for home not working. Last Friday I contacted them over the phone (working hours 9am-3 pm). Customer rep got my reference ID number, told me to wait couple seconds to look for that and after 35 min on hold dropped the line with no explanation.
Reviewed Oct. 26, 2022
I purchase this Hoover Maxlife Total Home Pet. I purchased August 2021. One thing DO NOT LIKE IS THE POWER CORD. Seems Cheap. Doesn't coil smoothly, and I have had to repair the cord 2x's with electrical tape. I wish the hose was longer. Otherwise, this machine performs well.
Reviewed Oct. 25, 2022
Ordered products from them and changed my mind. Next day I called to cancel and they said it was too late, even though a shipping label had not been created yet. I refused the shipment and it was sent back to Hoover. A week later I had to call and check on my refund. Their response 4-6 weeks to be refunded back to my card. What!?!! Why?!?!
Reviewed Oct. 20, 2022
We purchased a brand new Hoover Multi Floor Carpet and Tile Cleaner machine from Amazon. The squeegee tool would not stay on the scrubber so we contacted Hoover to see if they could send us a fix/new squeegee. They emailed us back that they don't honor warranties unless purchased by authorized dealer. They offered NO other help, nor a fix solution for the machine other than sending it back to the vendor. Terrible, terrible customer service on their own equipment.
Reviewed Sept. 22, 2022
Purchased a SmartWash Hoover product six months ago. Used less than 5 times. It already isn't working properly and Hoover said it was not covered under warranty because it was used in an apartment, which is a "commercial/business" setting. This was never mentioned prior to purchase, but the customer service agent said it's in the manual, and that using another brand of soap would disqualify a warranty as well. I don't think many people read through the manual when they purchase a product assuming that manufacturers will stand behind their products for normal usage (less than 5 times seems less than normal to me). I am surprisingly disappointed because my opinion prior was that Hoover was a good brand to purchase for vacuums and vacuum products.
Reviewed July 27, 2022
So, I bought my OnePwr Cordless Vacuum cleaner somewhat late of July 2020 when we moved province. It has a 2 year warranty. Middle of July 2022 vacuum cleaner broke (battery is okay because you can switch it on but when you start using it just died) so I called customer service and explain everything and asked if I can claim a warranty repair. Well they asked for a receipt which I could no longer provide. Even the store where I bought the vacuum could not provide me a copy. I can't provide a CC or Debit purchased in the statement either because they want to see the name of the vacuum in the receipt. So it was a dead end. I just wish they have something else to offer other than a discount on my next purchase of their product which is NOT GONNA HAPPEN ANYMORE.
Reviewed July 25, 2022
Bought the Hoover in December of 2020 and lasted till July of 2022. Broom head is so locked up that the broom head will not come off. After research, found out the bearing inside broom head overheats and melts inside of the head. Call Hoover customer support which was no support at all, pretty much told me out of luck. Never buy Hoover products again!!!!
Reviewed July 12, 2022
The text messages start as early as 6 am and I'm in Washington state. I contacted Hoover and they lied and said they don't have any way to send text... it clearly says email or text at the top of their web page and I don't even have a hoover! It's annoying and I wouldn't ever buy one and they don't have permission to sell my information 3rd party.
Reviewed July 12, 2022
Power head on his vacuum is safety problem. Never turns off even in upright positions. Throws dirt straight up in air when using wand and eats its own cord if you're not paying attention to vacuum when using wand. Used three times. Is garbage now. What a waste of money. No help from customer service.
Reviewed June 4, 2022
You'd expect a vacuum to suck, well that's what it does...SUCK!! Doesn't pick up the smallest of crumbs. Worst product I've ever purchased! Do not buy! Hoover cordless or any Hoover brand! Also, the brush works only when it wants to...
Reviewed June 4, 2022
After trying different vacuum cleaners over 20 years, I finally got a Hoover Vacuum cleaner- Swivel steering type for about $100 on sale at a local Ace Hardware store 3 years ago. I am amazed how good it is. It has provide the best service without any breakdown. I commend this fine product.
Hoover Vacuum Cleaners Company Information
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