Hoover Vacuum Cleaners Reviews

The WORST ever!!! The WORST customer service I have ever experienced. Never buying from Hoover ever again & will always discourage people from buying. Still waiting on my refund, going on 10 weeks now. I have only gotten the run around & passed on to other people. I mean is this company BROKE?? What is $242.44 to a million dollars company. Not to mention I had to pay $50 just to ship it back & deal with a headache. I should have just kept the vacuum & never dealt with HOOVER ever again in my life. I’m telling EVERYONE about my experience. This is definitely NOT like NORDSTROM’S EXCELLENT CUSTOMER SERVICE. Very disappointing!!! And they still want me to wait another 4-6 weeks bring the total of weeks to 15 weeks just for a return. I have ALL my receipts to back up my claims.

Item purchase in January 2023,, used 4 times and in August 2023 it would not even power on,, I contacted Hoover and discussed what was going or rather not going on and explained I bought it new on eBay,, customer service looked up the numbers and told me it was under a two year warranty and instructed me to take it to a service center and produce my receipt showing date of purchase and have it repaired,, I promptly did so only to get a call from the service center telling me Hoover was refusing to honor the warranty! I contacted Hoover again and a very condescending company again refused to stand by their product!!

I purchased from Amazon a Hoover steam vac. When it broke, I contacted the extended warranty people. They said it was under manufacturer's warranty. I contacted Hoover, and after many copies of the transaction and three weeks of waiting, they said it was sold by an "unauthorized reseller" (Amazon! Really?) and would not honor the warranty. Avoid these products like the plague.

This is the very worst company I have ever dealt with. I bought a product that did not do what they said it would do, so the next day decided to return it, followed their instructions for the return, cost me $43.90 to return it, have all my return receipts and they would not refund our money, we called the credit card company and they are fighting the credit card company, I now have to send all receipts and copies to my credit card company to fight them, they want it sent priority mail another $10.00 to do that. Amazon never, ever gives you a hard time, do yourself a favor and DO NOT DEAL WITH HOOVER VACUUM CLEANERS ONLINE... STAY WITH AMAZON AND YOU WILL NEVER HAVE A PROBLEM....

The worst customer service ever. I purchase the vacuum from this company. It came with broken charger. I called customer service with hope that they send me good one. No way! You made claim in one department. Then you wait for the few days for email that states that company is ready to accept the broken part. Promised to send prepaid label in 24 hours. Few 24 hours passed after their email. I still have not received it. I guess it has to be some kind of responsibility from seller’s side. For the couple weeks I can not use my vacuum. And now I am waiting for prepaid label to send it back. Even do not want to think how much time they need to send a new one. Absolutely disrespectful and irresponsible company. Very dissatisfied with their service.

I bought the Hoover Smartwash shampooer 2 years ago and used it once. I loved how the shampooer moved forward to dispense the shampoo and then moved backward to vacuum, very easy to use. However, now it does not work and the technicians cannot get parts to repair it. Their warranty is for 5 years, and I still have the receipt. I've tried contacting customer support, but they will not respond. I called during their "contact" hours, but they say they are not open and then they hang up, so you can't leave a message. I've tried the chat box online during contact hours, but they come back with "Sorry, I didn't understand that" and say they do not have an agent available because they are only open between 8 am and 8 pm EST, which when I contacted them, it was, indeed between those hours. I will never buy another Hoover product.

My family always has Hoover products when they used to be in North Canton, OH, so I bought a vacuum and shampooer from them. As any vacuum does, the belt broke. Should be an easy fix. Then figuring out the correct belt EVEN with the correct model number was an impossibility! Walmart sent wrong belt. On line said the #190 belt was correct...WRONG!. Tried calling "customer service" which was closed at 4pm! The chat box on their website was useless with "I don't understand" replies. So, they were having a Father's Day sale, 20% off! Was not given the discount while ordering. Had I known how impossible it is to get parts (thought Sears was bad), I would have never bought Hoover. BEWARE - much better choices out there!

I purchased a vacuum through Hoover.com and once I received it it wasn't working. The water was leaking everywhere and I took it apart, put it back and nothing. I am now noticing that I am not the only one who has experienced this. I tried contacting customer service and they don't answer!! I've called, tried to chat and sent a message through the site and nothing. This is unbelievable. It's been almost 2 weeks and I've called almost every day and still cannot contact anyone. Every time I get on the chat, it says no one is available or it disconnects. I am never ever purchasing another Hoover product.

I purchased a Hoover windtunnel vacuum and after 5 months of very limited use, the motor burned out. Finding parts and having this machine repaired is next to impossible. The parts are cheap and made in China. Hoover is not the company it once was. Customer service actually never called me back during the time I was inquiring into information on the warranty for repair. My local small business repair shop informed me that repairing a Hoover was not likely due to the unavailability of parts. Even if I wanted to pay out of pocket it was not going to get fixed. My advice is to not buy from big box office stores and find a local retailer that will sell you a machine that they stand by. Please do not buy a Hoover vacuum. You will most definitely regret it.

Had a Hoover carpet machine that was used 4/5 times no longer functions and Hoover does not make the part I need to fix it. I was offered 40% off a new machine but I say why buy another when the same thing could happen again? Total waste of money!

I bought a Hoover CleanSlate Vacuum from Kohl’s with 40% off. Got it home, read the instructions and no water dispensed. I tried to Chat with the company, Techtronic Flooring Care and was told to call directly because they couldn’t help. Took me 2 days by phone for a callback. The nice lady walked me through how to get the water to dispense and nothing. She emails me instructions to open a claim. I emailed them the receipt and then, Heather emails stating she needs a video to show what’s not working. Sent that and no response. After over a week of disrespect, I returned to Kohl’s so I lost my 40% and $15 Kohl’s cash, because they are out of stock. I will never buy another Hoover product. Think long and hard before you do.

I received a Hoover Blade cordless vacuum cleaner as a gift. I followed the instructions and charged the battery. I used the vacuum until the charge ran out. When I tried to recharge the battery it simply would not charge. I contacted Hoover customer service and they walked me through troubleshooting steps all of which I had already done. They also determined the battery was defective. Because I don't have a receipt, nor can I get one, they offered to sell me a new battery at 20% off of full retail. How generous! How could I possibly refuse a deal like that! I received the Vacuum in Jan 2023. The battery is well within the warranty period but they refused to stand behind their product.

Like other reviewers, purchased a vacuum from Hoover directly via their website. Vacuum came, but the main roller didn't work. Attempted to contact customer service through their website, email, and phone. Waited over two weeks and was on hold countless times, but still could not get any support. Then to add insult to injury, if we want to do a return, we'd have a pay a shipping fee (~$40-60) for a product that never actually worked. 1) Go get a different brand, 2) If it must be Hoover, then go through another seller.

Since this is my 4th Hoover stick vac, I decided to buy direct from Hoover instead of Amazon where you can return any defective merchandise. The links included in their emails are incorrect, the online chat disconnects after you've waited sometimes over 30 minutes (I've now had 4 case #s which are not referred back to, and although I've now read elsewhere that consumers have had this problem, the company wants me to video the problem happening. So I once again get to vacuum and have the dirt cup fall off, spilling dirt all over my shoes and the floor I just cleaned. And according to many others, I will probably then get to jump through many more hoops, pay to return it, and never see my money. Boo Hoover!!

This is the worst service I've ever had. 2 machines broke after 2 uses and they won't help at all. Told us to kick rocks and maybe we can get a discount. Do not use their brand. Huge waste of money and time.

I purchased a Hoover upright cordless vacuum cleaner 1 year ago and 2 additional batteries. The vacuum cleaner was mainly purchased to clean my hardwood floors. Been working great for 1 year. Now the unit is leaving scuff marks on my floor from the rubber wheels. I have cleaned the wheels with the hoover cleaning solution, checked for any debris on the wheels, etc. There is nothing on these wheels that is causing the scuff marks other than worn out wheels or possible when turning the mechanism is no longer aligned thus grabbing the floor leaving the scuff marks. I have been through 2 chats with Hoover and both of them indicated to me that this is not a warranty issue that when I use the vacuum cleaner I should "simply" go behind the unit after I am done, and hand clean the scuff marks! I almost died when they said that to me.

Purchased a Hoover Vacuum- High Performance Swivel XL Pet Vacuum on 1/22/22. Less than 1 year after the purchase my wife was vacuuming steps- the vacuum was sitting on ground level on our foyer vinyl flooring. The vacuum chewed up a couple of good size chunks of the vinyl floor. After contacting Hoover customer support they advised to take pictures of the damaged area & send the vacuum in. Both were sent in 12/12/22. Recently in Feb 2023 we received notification that the claim was denied. Now we are left with a chewed up floor, Hoover KEPT the vacuum without offering a refund or damages reimbursement- a rep could have come out to evaluate the damage but Hoover elected to do nothing beside reject the claim. Will never purchase a Hoover vacuum ever again because of this bad experience & lack of caring from Hoover.

I bought a vacuum from this company that was okay but not great. I've been going through the return process for months now. Not only did I have to pay to ship the product back but it is impossible to reach anybody on the status. If I call I'm on hold for an excessive amount of time. If I hit the option for a call back no one ever reaches out. If I try to reach an agent online it never connects me. This whole process has been a nightmare and at this point I feel like I'm not going to receive my money back. I'm now sending an email to see if I will receive any response from that.

Can someone out there give me a phone number for Hoover besides the 2 numbers that are on Google. And when you call no Matter what time it says we are Closed!! My Hoover Elite is new-ish and falling apart. This is despicable. How they have it RIGGED UP so no one can call them, scumbags aren't they!

I bought a Hoover Windtunnel in 2021 at Kohl's. I used it only a few times since it is too bulky. In Sept 2022 there was suction only from the hose, not the floor plate. Cust Serv said I did not have the cord extended far enough, or maybe too far. "That model was temperamental." In Oct. I called again with the same problem. When I said the brushes were not spinning, they said I must need a new belt and they would send me one. It never arrived, although they did send an email showing it was sent. In Nov. I called again. This time I received the belt that they sent out. I replaced the belt and the vacuum seemed to work for a short test run.

Bought steam cleaner for 5x7 rug. Cleaned it once as I was away for 7 months. When I used it again it was dead. It was only 8 months old. Called customer service and a rude woman told me to take it to a repair shop and pay for it.

I've had my Hoover carpet cleaner for 10 months and have a 2 year warranty on it. The belt broke and bristles are all messed up. I contacted Walmart and All State about getting a replacement and they said to contact Hoover. So I left a message to Hoover, called 3 different times and waited for a contact back. Hoover did call back but when I answered the line would just drop. They emailed me back and I answered with what was wrong with the machine asking for help getting a replacement. It's been about a week and they still have yet to answer anything I've sent them or call back and actually speak to me. I personally do not recommend and I will not be purchasing any other Hoover products from here on out. Worst customer support ever...

It wasn't easy to contact customer service and get their response. However, after I contacted customer service I got new replacement delivered in 5 calendar days.

I purchase this Hoover Maxlife Total Home Pet. I purchased August 2021. One thing DO NOT LIKE IS THE POWER CORD. Seems Cheap. Doesn't coil smoothly, and I have had to repair the cord 2x's with electrical tape. I wish the hose was longer. Otherwise, this machine performs well.

Ordered products from them and changed my mind. Next day I called to cancel and they said it was too late, even though a shipping label had not been created yet. I refused the shipment and it was sent back to Hoover. A week later I had to call and check on my refund. Their response 4-6 weeks to be refunded back to my card. What!?!! Why?!?!

We purchased a brand new Hoover Multi Floor Carpet and Tile Cleaner machine from Amazon. The squeegee tool would not stay on the scrubber so we contacted Hoover to see if they could send us a fix/new squeegee. They emailed us back that they don't honor warranties unless purchased by authorized dealer. They offered NO other help, nor a fix solution for the machine other than sending it back to the vendor. Terrible, terrible customer service on their own equipment.

Purchased a SmartWash Hoover product six months ago. Used less than 5 times. It already isn't working properly and Hoover said it was not covered under warranty because it was used in an apartment, which is a "commercial/business" setting. This was never mentioned prior to purchase, but the customer service agent said it's in the manual, and that using another brand of soap would disqualify a warranty as well. I don't think many people read through the manual when they purchase a product assuming that manufacturers will stand behind their products for normal usage (less than 5 times seems less than normal to me). I am surprisingly disappointed because my opinion prior was that Hoover was a good brand to purchase for vacuums and vacuum products.

So, I bought my OnePwr Cordless Vacuum cleaner somewhat late of July 2020 when we moved province. It has a 2 year warranty. Middle of July 2022 vacuum cleaner broke (battery is okay because you can switch it on but when you start using it just died) so I called customer service and explain everything and asked if I can claim a warranty repair. Well they asked for a receipt which I could no longer provide. Even the store where I bought the vacuum could not provide me a copy. I can't provide a CC or Debit purchased in the statement either because they want to see the name of the vacuum in the receipt. So it was a dead end. I just wish they have something else to offer other than a discount on my next purchase of their product which is NOT GONNA HAPPEN ANYMORE.

Bought the Hoover in December of 2020 and lasted till July of 2022. Broom head is so locked up that the broom head will not come off. After research, found out the bearing inside broom head overheats and melts inside of the head. Call Hoover customer support which was no support at all, pretty much told me out of luck. Never buy Hoover products again!!!!

The text messages start as early as 6 am and I'm in Washington state. I contacted Hoover and they lied and said they don't have any way to send text... it clearly says email or text at the top of their web page and I don't even have a hoover! It's annoying and I wouldn't ever buy one and they don't have permission to sell my information 3rd party.

Power head on his vacuum is safety problem. Never turns off even in upright positions. Throws dirt straight up in air when using wand and eats its own cord if you're not paying attention to vacuum when using wand. Used three times. Is garbage now. What a waste of money. No help from customer service.

You'd expect a vacuum to suck, well that's what it does...SUCK!! Doesn't pick up the smallest of crumbs. Worst product I've ever purchased! Do not buy! Hoover cordless or any Hoover brand! Also, the brush works only when it wants to...

After trying different vacuum cleaners over 20 years, I finally got a Hoover Vacuum cleaner- Swivel steering type for about $100 on sale at a local Ace Hardware store 3 years ago. I am amazed how good it is. It has provide the best service without any breakdown. I commend this fine product.

Tried to get a replacement for a steam cleaner that was missing the hose and accessories. The box had been damaged in shipping and the parts were missing. They tell me that they're going to send me the missing parts. They do not ship. I messaged them to find out why. They tell me then to cut the cord off the brand new machine. And send them a picture of the cord and they will send me a new machine. Definitely not a green company. Definitely cheap as hell. Will not buy from again

I reached out to Hoover 3 months again to inquire about warranty/repair of my carpet cleaner via email, and never gotten a response. Since then, I have reached out 3 more times, trying to get a live person, also with online chat, and again resorting to another email, and haven’t gotten a person yet.

Hoover Powerdash Pet 2x more cleaning power. HOOVER POWERDASH PET. Item 1 the first time I used it was March 2021 and it was not too bad. The second time I tried to use it was July 2021, it water spewing everywhere and what looks like wet dryer lint getting shot everywhere. If you do not notice this lint stuff you scrub it into your carpet which is incredibly hard to get it back out. Contacted Hoover, they made me go through all these hoops to get a replacement.

Hoover roller broke after only a few months old, replaced with a genuine part. It carried on popping out, contacted customer service numerous times NO REPLY, I can't even get a refund, the hoover loses suction quickly.

Bought a Maxlife and from the moment I opened it I knew I had gotten the wrong product. The power cord was too stiff, controls don't make sense, the attachments were pretty useless., and the hoses seem to be too small. Now the brush will not suck stuff off a rug despite the high suction. Go to Hoover website and they do not have a customer service on phone nor chat box. They farm it out to another company with no technicians and they say take it to get repaired. Yeah, I am going to take a crummy $170 vacuum to a repair shop and spend > $100. Of course, one cannot write a review on the site. Bad company, very bad customer support and uber bad product. AVOID Hoover.

I bought a chargeable, upright vacuum cleaner a few months back. At first I thought it was great and a nice quick convenience for staying on top of dog hair. Do not buy this if you have pets!! It is terrible!! I literally have to clean out the whole thing every 15 minutes or so due to it getting jammed up. There is not even enough suction to pull it up into the canister. As for dirt, it just seems to throw it in a different direction. I am very disappointed in this product as I have bought quite a few Hoovers in the past and have been satisfied. Don't waste your money!!

18 mos. after purchase the spray nozzle plugged up. I tried to soak it, blow it out with air compressure, could not get to the opening with fine wire because of the defuser. Called Hoover, went through interrogation with the rep., was told to supply a receipt, did that, then the warranty dept emailed me and said for me to cut off the wire to the battery charger, pull off the model decal, sent a picture of all this and they will send me a new one. All I need is a new brush cover with the spray nozzle, sent them back an email, then was told they have no replacement part as such and have to send a whole new one, I explained I do not have to ability to take pictures and email them.

Do not buy. I used it on my kitchen floor that we just replaced and it left burn marks in my floor which is vinyl. Now I am not sure what to do when I just spent over $3,000 in flooring for this machine to do this. It says it was made for all flooring. Very unhappy.

I have been trying to get a replacement part for more than a year on a carpet cleaner I bought brand new. What they did was give me the run around until the warranty expired and now I have to buy a new carpet cleaner cause the part's almost just as much as a new carpet cleaner. I will never buy Hoover again. Not only does their customer service sucks but the carpet cleaner was trash too. The plastic front piece started coming off after a couple months and still can't get Hoover to sent me a new one.

This product is garbage! This is now the 5th time using this vacuum. It barely picks anything up unless you go over the same spot multiple times. And no, it's not plugged up as I checked that while I was changing the belt. And it does not move easily. I'm sorry, but I shouldn't feel like I just worked out for the last 2 hours just from trying to vacuum a living room floor! I can't understand how you have been around for 100 years with such crappy customer service and garbage product. I will never even consider spending another penny on your useless equipment! I contacted support. I sent an attached receipt and filled out all the info needed and never heard anything back. Your customer service is nonexistent. I literally bought this in August of 2021. By September it was just about junk. November and still have not heard anything. Buy anything but this brand! I wish I had, but my preferred brand was not in stock!

As a professional in the manufacturing and customer service industry, I understand the demands and challenges of the current staffing/supply chain. This, however, is not the existing problem with Hoover. Several months ago, I have placed an online order for a replacement reservoir for the floor scrubber I own. After a few weeks, I received an automated email advising they were experiencing delays in the warehouse, so I patiently waited a few more weeks understanding the current staffing and supply chain issues.

I got my vacuum cleaner in 2020. One special screw missing and all extension parts fell apart. I tried to use the warranty but they asked me for a receipt. I tried to find it but I couldn't. My colleague bought it for our company and then I replaced with my own one because it was big for our office. I asked him for receipt but he couldn't find it. I sent all other information but they refused to fix it under warranty. Such a shame and disappointing service!

My shampooer which is less than 2 yrs old. The wheel fell off, the motor burnt up, and the brush broke. Now you're telling me I'm out of luck, no I don't still have my receipt, I know you can look up model and serial number to see, but choose not to. For that I will not spend another dime on your products. And word of mouth travels far. Thanks for nothing.

I tried to contact Hoover for the past 1.5 years regarding ordering a brushroll for my vacuum (I purchased BH53120 in 2018, and a small part on brush roll in 2019 suddenly dropped off and I couldn't find it and fix it.) They didn't reply me some of my emails in the past few months, and the emails they replied me was about out of stock and to check the availability after 30 days. Two weeks ago I called Hoover, they told me the stock will be in soon. And I contacted them again, they told me the part is discontinued and there is no alternative brushroll I can replace. They didn't offer me any solution and told me it's out of 3-year-warranty, and suggested me to buy a new unit with their discount code.

I switched from a Bissell to a Hoover because I heard it was a better and stronger machine. It worked wonderfully for a few months. It suddenly stopped working. I was told I could not get a refund because I picked up a vinegar spill. I will go back to a Bissell and never buy a Hoover product again. Thank you for the 200$ waste. The Bissell was 100$ and lasted me two and a half years.

It was powerful when new, got weaker in the following months, I mean the bottom of it does not suck well. The hose can be detached and it works great. It's good enough for the price I got it for, but not the presale price.

I have now owned 2 of these machines. Ok, my bad for buying the second one. They both had a brush motor go out. The design is poor in that you can't raise the level. As a result, the brush sits with all the weight of the unit on it and it burns out the motor. They were bought new. Never again. I am buying a Shark.

Hoover products have been around for decades from the mop to the carpet cleaner. Their product have evolved with the times I started using Hoover floor cleaners in the 70’s. Then its vacuum cleaner. One can always count on Hoover product. They have stood the test of time.

I have purchased from this company on more than one occasion and I've always had positive results. My current vacuum is great for carpets and tile floors. I have 2 pets and it works wonders when it comes to ridding my house of pet fur.

Hoover has a quality product. I had a shampoo machine that lasted for over 10 years. I now have a Hoover cordless vacuum. It does a great job and can go anywhere in the house without worrying about plugging and unplugging the cord. Love it!

Not happy the way my bag-less vacuum picks up pet hair, even though it claims it does. It keeps clogging up and shutting off. The hole going into the bin is too small making it easy to clog. The plastic outside parts tend to break easy like the cord holder and the hose is now unusable. It is also kind of cumbersome to navigate due to the weight and getting under furniture.

This brand Vacuums are really doing great in terms of function, but I could see that they are overheating soon. Due to this, I suppose to stop in between and wait for some time to restart my work. If this could be resolved, it would be really great.

At home we are happy using Hoover Vacuum Cleaners since I remember my mother use to had a Hoover Vacuum Cleaners and we never experience any difficulty, and it does the work. We use it to clean the house and our vehicles without any problems. Thank you.

Hoover Windtunnel Rewind Pet does a marvelous job cleaning up the hair from our Labrador Retriever. It also does a wonderful job cleaning our house and garage. We use it weekly to keep our home clean and are amazed at the amount of dirt and hair it picks up and it is easy to maintain.

I am in love with this brand of vacuum. It is very dependable and has some amazing attachments. They offer so many different types of vacuum cleaners. There are never any issues with the suction and the only time I have replaced a vacuum is just to get the newer version.

Hoover in my opinion is one of the best! It does a really good job and I never had a problem with it. I do recommend this product. So if you are thinking about buying a vacuum cleaner don’t sleep on the hoover brand. It hasn’t disappointed me yet and I’ll been using one for a very long time. Yes it is worth a try.

Ordered rug shampooer. Had a delivery date of July 2. Tracked package and could see that the package had never left Hoover. Called Hoover and they said it had indeed shipped and I WOULD be getting it later in the day. I never got it. Contacted Hoover today. Was told that the order label was created YESTERDAY, the day it was supposed to be in my hands. I called Fed Ex. Fed Ex told me that they had NOT scanned the item and it was NOT in their hands which is opposite of what I was told by Hoover. Hoover didn't like that I called them a liar over this. They kept saying the item had shipped, and I could prove it had not. That to me is a lie. Was told that it would now take ANOTHER 7-10 business days on top of the 8 days I have waited since placing my order. HORRIBLE customer service.

Purchased a Hoover Windtunnel vacuum cleaner online at Hoover.com. Within two days of receiving the vacuum the handle kept coming out when using (pushing) the unit. Emailed customer service and went back and forth with questions, photo requests, etc., which took weeks. Finally advised if I wanted an exchange that I needed to cut the cord and send photos of the cut cord and manufacturer's label on a piece of paper.

Bought for RV. No suction. Filter clogs constantly. Dust holder always falls off and dust goes everywhere. Won’t even pick up pet hair. The control switch always faults and you repeatedly have to pull the control switch.

I bought a $300 dollar vacuum from Hoover.com January 2021. After I received it, I tried it out but I was disappointed because instead of sucking dirt up, it would fling it in all directions. I called and requested a return but the agent informed me they don't cover returns. What?? So I paid $100 dollars for the return. I only had the vacuum for 2 weeks. Any company that doesn't fully cover a 30 day return policy, including shipping for the return, is not a company anyone should do business with.

Wow talk about planned obsolescence. Have you ever bought something and have it not work as soon as the warranty expires? I bought a Hoover SmartWash Automatic Carpet Cleaner on eBay on Jun 17, 2020. It worked ok until last week. I took it in to a repair shop and was told the motor sounded bad and they will check it out. In the meantime, I contacted the seller and was told the warranty just expired in mid-December!! So I missed the warranty by a week. I will never buy another Hoover again!

Purchased vacuum at Canadian Tire. After 4 uses bearings seized brush clean, no response from canadian tire or Hoover. Looks like no warranty. Very poor. Had hoover products before is but nothing like this and no help.

Very loud. Poor suction. I read reviews on this product which I think is purchased at Home Depot right before Covid hit. Home Depot would not allow returns for several months at which time my allotted time for returns expired. I have owned Hoover vacuums before and have never had a issue. This product does not live up to Hoover standards. The loudness is very discerning.

The Vacuum wand broke in just a year and no replacement parts are available. Hoover would not work with me to provide a repair or replacement so I would not be without a Vacuum. I am sensitive and need to keep my home clean. Hoover FAILED MISERABLY as a vendor. They don't provide repair parts and will not replace the Vacuum without destroying the old one first which would have left me with no vacuum. I had to insert a screw into the wand to fix it so I could stay healthy since Hoover would not respond to my request in a timely manner. Like a month! Hoover support thinks that was wrong!!! DON'T WASTE YOU MONEY ON THIS COMPANY!!!!

The freshwater tank was leaking and not staying seated down and they replaced the whole unit. They paid for the postage to return it and in 2 days I had a brand new unit. The new tank is sturdier and it works great! I love how lightweight the unit is. 20-year-old carpets look fantastic! Well done Hoover standing by your product! I am pleased!

On 6/5/20 I contacted Hoover about a problem with my Wind Tunnel self propelled vacuum which was still under warranty. The end result was I needed to cut the cord send a photo and they would send a new vacuum. It would take 2 weeks to receive and it was not the same vacuum and it cost a lot less than what I spent. I wasn't going to do that I didn't correspond with them any further.

I have sent 3 emails previously and have heard nothing back, (7/3/2020, 7/14/2020, 8/13/2020) concerning our Hoover Fusion Cordless Vacuum from Best Buy. My wife, used it from time to time to clean our hardwood floors and once in a while on our carpeting. Around February of 2019 the battery no longer held a charge so the vacuum became unusable. I began to communicate via email with different people at Hoover about the problem. Long story short, Hoover finally sent us a whole new unit. It worked fine until 7/1/2020 when it suddenly quit working and the battery will no longer accept a charge. A red dot blinks on the charger as soon as we plug it in. This is the same problem we had in February of 2019. We do not believe it is right that we paid $171.39 after tax for something that we can't even get two years use out of. On August 10, 2020 it will be two years since we purchased our original unit.

Called the 800 number and waited 35 min, however, opted to accept their offer of having Hoover return my call and I would not lose my place in the queue... well that was two days ago! Unacceptable Hoover!

This vacuum is the best in its class. The suction is extremely powerful. I have pets that have short hair, this vacuum will remove all the hair that is deeply embedded into your carpet without a doubt. Very impressed. Every time you vacuum you see the results in the clear canister - makes you know this vacuum is getting the job done.

Plastic wheel connection broke. Unfixable. Hoover support very poor. Unable to find receipt. Machine still works. Paid almost $300 a few years ago. I was offered a discount on a new machine but will never buy another Hoover product even though I have always used one. Trying Dyson which has a better service ethic. VERY UNHAPPY!

I accidentally ordered the wrong thing on their site and canceled right away. I contacted them on their website and they NEVER got back to me regarding my cancelation. Lo and behold THEY CHARGED MY CREDIT CARD ANYWAY and sent me the product ANYWAY refusing to acknowledge my request and directed me to their WEBSITE and basically hung up on me after promising to send me a return label which they never sent!! ** LIARS and shady jerks! I WILL NEVER EVER BUY A HOOVER VACUUM. EVER. EVER!

Vacuum could be quieter. Too loud. Too many rinky dink flimsy. Have always liked Hoover. Would like to see Hoover make their vacs more lightweight. I like how the newer vacs move over carpet much easier.

In the past we have bought a Dyson. $300 and even bought one for our son when he had a new baby. We loved the product but as we downsized our residence, we needed a new vacuum. The Dyson lasted 4 years. We decided to try the Hoover Windtunnel. The cost was less than $100. We have had it almost three years and it is as strong as it was when we bought it. It has lasted through getting a house ready for market, cleaning up every night from grandchildren and a dog. It came with us into retirement and is going strong. When it goes, we will get another one. For the money it is better than our Dyson or our Eureka.

I have a vacuum cleaner that is built especially to clean up pet hair. It does that very well. I have to clean out my dust container quite often. I cannot get underneath some of the very low furniture because the vacuum "head" is to big to fit underneath. However, I have another smaller vacuum cleaner I can use for that.

This vacuum is probably around 20 yrs old so it is quite sturdy and in fact I still own and use it. It has incredibly strong suction. The style is an upright and it can get under furniture very well. The bag that goes with it absolutely does not fit the space allotted for it so the bag only gets half full before nothing more can fit. This is very annoying because the bags are quite expensive. The placement of the cord is so poorly designed that it is very chewed up because I ALWAYS vacuum over it.

Having challenges being able to vacuum, pick up is poor and does not appear to be sucking much up. Plus unsure how to disassemble to clean filter and other parts which may be why pick up is inadequate.

It works well at picking up dog hair. My biggest complaint is the noise level it generates. Also the attachment brush keeps falling off the machine and dog hair hangs up in the canister when I try and empty it.

This is a great vacuum cleaner for the price. Pet hairs? No problem. Attachments for all your cleaning jobs. Easy to find HEPA filters. I have had this vacuum cleaner for 10 years and still does a great job.

I am reviewing the Linx model. Excellent but has just a few faults. The suction tank gets bunked off too easy. Is also hard to clear when clogged. Overall suction is great. Price is very reasonable. Overall it's a very good machine.

I have always bought Hoover vacuum products, I now own a Hoover WindTunnel for pets. It has great suction and it is so easy to empty. The washable filter is a plus. And washing all the other parts is also made easy to take apart.

We love this vacuum. It does a great job, especially with the turbo boost on. The small turbo is great for bedding. Brings sheepskin up beautifully. Downsides I feel the cord could be longer and the vacuum is heavy. The external dust collector system is great. We use very few dust bags. We have it serviced regularly.

My Hoover Cordless Windtunnel vacuum BH50170 is 3 years old. A fully charged battery lasts long enough to adequately vacuum over 1,800 Sq' of hard and carpeted floors, great suction from edge to edge of cleaning head, extremely maneuverable, well balanced and reasonably light weight, a functional and ergonomic design. Those are the pros. The cons: It requires regular cleaning of the roller brushes, emptying the collection bin, cleaning and washing the filter. It is constructed, primarily of durable plastics which I have had to fabricate and bolt together some parts. That might also be due to how hard I am on its use. I would buy another after this one.

Hoover has sold vacuums in the last 6 years that require replacement filters. They have stopped supplying the filters. (They say back ordered but it would seem permanently back ordered). If there are no filters available your vacuum is a piece of junk even if it works. $300 or so down the tubes as this vacuum should easily last 15 years but with no filters is pretty useless. Do not buy from Hoover.

Hoover One PWR cordless floor cleaner. Absolutely love it. Best thing ever, easy to assemble, easy to use and is doing a phenomenal job. The battery life is not so bad considering. I end up buying an extra battery and I can really take my time now. Buy it. You won’t be disappointed!!!

My Hoover vacuum needed warranty repairs and Hoover stepped up and took care of the problem in less time than the local repair shop could. I'm very impressed. The handle broke on my 3 1/2 years old Hoover vacuum (still under warranty). A local authorized service center said it would be months before warranty work could be authorized and completed. I contacted Hoover directly through their customer service number and they had the problem completely fixed in two weeks. I highly recommend Hoover.

On-Off Button Stopped Working after 10 months. I have nothing but hard surfaces in my house, no carpeting. I've owned Floor Mates for years and generally upgrade about every three years. Well, I had a big clean up on my tile floor and when I plugged in my Deluxe Floor Mate and pushed the button, nothing happened. I tried three different plugs and still nothing. Contacted Customer Service who sent me all kinds of instructions to get it going. Nothing. I researched the complaint, found all sorts of people with the same issue, and contacted the company again. They told me to send them the original receipt (I did.) Asked me what product I use to clean and I told them Lysol. That right there voided my warranty.

Bought a new Spotless spot cleaner within the last 3 weeks and just started trying to use it this week. It leaked like a sieve and the spray nozzle would not shut off spraying water all over when the trigger was released. Contacted Hoover as it needed a part and their response, after several e-mails is I need to ship it back to Tennessee at my cost to have a replacement sent. They also stated the new unit, if it would be new, does not extend the warranty. This is a piece of Chinese crap that was never QC tested as it purports on the package and should never have left the factory. Obviously I am not going to send this back at my expense (About $25 on a $80 product...right). They entreat buyers not to return it to the store but their customer service is useless. Returning it to the seller. We will stick with Bissell in the future.

I grew up trusting my mom's choices & HOOVER was always my mom's #1 vacuum & shampooer. It was always strong & durable! I have purchased 2 of these same models above both (Garbage) & I am so dog gone angry! This "very' moment, being the 4th time using my shampooer would "you" believe the fricken 'Right' back wheel "fell" off/broke off. I haven't had a chance to look at it yet as I jumped on line to write this review! I am so disappointed & angry! I have such an EXTREMELY LARGE FAMILY not to mention many many friends throughout cities & states whom trust in each other's recommondation when we speak of good or bad products on the market to purchase or "DO NOT" PURCHASE.

I purchased air sprint hoover model UH72421ca ,it lasted only 6 months using once twice a week. The cheap plastic caps at the end of the roller broke off, phone the customer service. They said they haven't make the parts for it yet. I recommend to anyone not to buy this product. It is made very cheap. I am a vacuum repair person, the reason for breaking it is the end plastic roller caps cannot hold the pressure of the belt turning it. Not happy at all.

I recently bought a Hoover WindTunnel 2. I will be brief - you can keep your Shark and Bissell cleaners, with dust spewing out of the collection canisters as you vacuum. This vacuum is the best I have had in a long time. Incredible suction and pick up - for me, the most important thing with 2 dogs and 2 cats. Other features are the same as most the vacuums today so no real difference there. Yes, it is a little heavy and noisier than some, (I'm a 62 year old guy so it's not an issue here), but it works like the Hoovers I grew up with - great! I still have a small (carry around) Hoover that is at least 50 years old and it still works great.

Battery is not good. I had Send them battery to replace as it was in warranty. And they send me back the same battery by telling me that they send me a new battery. Nobody picks the phone, even waiting for an hour. No one reply email.

Got a defective Hoover Vacuum. They said I have to pay to send defective unit back then they will replace. $40!! This is after I had to convince them to replace broken handle. Absolutely ridiculous to charge me to send their defective unit back! Don't buy a Hoover! They are crap!

I love my Hoover vacuum. It does a great job. I have a dog inside and it takes care of all the dog hair. I’m so pleased with vacuum. I have recommended this to all my friends and family. Hoover is so much better than previous vacuum.

I bought My Hoover vacuum cleaner in August 2018; end of September of the same year it begins to smell the burned and I saw sparkles out from the engine. After a lot of wasted time trying to reach Hoover customer service (about 1 week to get someone who seems to care a bit) I am told to bring my vacuum cleaner for repair in a specific store, since October 2018 (so 1 year, we are today October 2019) I still have no return. The store is not wrong. Hoover gives me no follow up and does not reply to my emails. I'm exhausted. We had to buy another vacuum cleaner (but not Hoover ever again). I will try to assert my rights, to follow. But flee this company. Customer service is inefficient. It's a shame to be treated this way.

Need a replacement part for a F5914 steam cleaner. Parts houses seem to disagree on item code, tells me to call Hoover and get the correct item code. Did the email thing first to customer service, no response. Called the 800 number (actually 3 800 numbers) tells me to go to website and do a live chat. Can't find any live chat on website. Called the 800 number again and waited forever. Never did get a person, just some crummy music. Customer service is becoming a lost art for companies, I understand that but this is downright terrible for a company like Hoover. No idea what to do next other than guess at the replacement item code.

I contacted Hoover customer service to see what might be wrong with an older model vacuum cleaner. First they give me a link to videos on how to change the belts (the model I told them I had is not included). Then they give me their warranty number (it's an older model and thus out of warranty). So far they have made no effort whatsoever that even resembles help and have only given me dead ends, despite the fact that they knew this when I gave them the model number. They have terrible customer service, and apparently poorly designed products that cannot be easily serviced.

I have owned the Smart Wash for 4 months now. The first machine stopped working out of nowhere and nobody at Hoover could explain why. Not only did that happen, I had to pay $15 to ship the thing back to them and wait 7-10 business days for another one. I get the new one and it dies a month later. Still no explanation from Hoover. I now have to ship it back again and pay $15 and wait another two weeks for a new machine. Hoover would not help with the shipping. Their customer service department royally sucks. Getting a refund is impossible. I DO NOT RECOMMEND THIS COMPANY AT ALL.

Suction hose split between the bottom sweeper part that goes into the collection canister. Everywhere I tried to purchase a new one says it is DISCONTINUED!!! What are you supposed to do pitch it and buy a new one? Very very poor service for the consumer.... If you make it have REPAIR PARTS for it! I am certainly done with Hoover!

My second purchase of the Hoover twin tank steam mop. Contacted Hoover only to spend an hour and a half troubleshooting. I was then told in order for them to replace the unit I would need to send the machine back on my own dime. It is still under manufacturers warranty and I have to pay to send it back in order for it to be replaced. That is the worst customer service I have ever experienced in all my years of purchases. Buyers beware of the Hoover warranty. Do your research. There are other brands that will do a way better job when an issue happens.

I ordered a Bagless T-Series Upright Hoover vacuum and received a very cheap Dirt Devil vacuum instead. I sent it back via UPS and never received a refund despite Hoover having received the return vacuum several weeks earlier. Their customer service reps are very rude and unprofessional. I will never order from Hoover again!

Stay away from the Hoover Infusion battery operated stick vacuum. I bought it for quick touch-ups. Every time I use it, the warning lights comes on. I have to clean my filter and empty the canister and clean around the metal ring inside the clear canister. A real pain.

Wheel wobbles and it's hard to push. To get it fixed would cost much more than the vacuum. Hoover was out of the part and so was the company they gave me that said could fix vacuums. I would never buy it again. I remember when Hoover used to be the very best you could buy. They were made out of metal also. Now everything is made of plastic and nothing lasts. Probably made in China.

It is old and it is ugly and just hasn't held up very well over the past 10 years. It still works for us because we have hardwood floors and the only carpeting is on the stairs. The good news is with 2 dogs that don't shed too much there is not much strain on the suction. Hard to find bags for it though.

My vacuum cleaner is a Hoover pet model for pet hair build up, bagless upright and has many needed attachments for different types of cleaning, bagless for easy disposal of contents. Also a very neat feature is the automatic winding of the power cord in the base. Pretty cool and convenient. Also lightweight for older folks like my mother.

I bought this vacuum cleaner (Windtunnel 2) based on online reviews as well as a previous Hoover purchase. This cleans ok but it is really loud, so much louder than a regular one I had before. Also, the handle is kind of flimsy and not as sturdy. With the price I paid for from the Hoover website that included shipping, it is an ok purchase.

Suction is absolutely awful. Filter clogs so easily. Difficult to open to clear the filter. Attachments cheesy. Would never buy another from this brand, HOOVER UPRIGHT. Clumsy to use, brush does not work. Constantly need to cut out hair.

Hoover Windtunnel with rewindable cord. All you have to do is read the Amazon reviews - they're on the mark. Powerful. Good price. Reasonably lightweight. Cord just a little too short and comes out at an annoying location. Adjustments are less than perfect. Canister separates and can be carried outside for disposal, cleaning. It sucks - I like it.

The Hoover line has been a real blessing to me. It is lightweight and easy to handle. I love the fact that I can see what and how much it is picking up. It is easy to dump the collection container, stores in a small space. So easy to use that I vacuum much more often!

Hoover Windtunnel is a very good vacuum. The weight is becoming an issue for me with arthritis. I like the onboard attachments and the fact that it is HEPA rated. Easy to change bag and the filters.

Hoover upright, expensive in bracket of $500-800, removable canister - no bags, longer cord, taken to shop 3-4 times a yr to fix the rollers not rolling. Didn't come with auto move forward - so this stopped moving forward. Hard to push, heavy, gave up and donated it. Bought Shark.

We bought this vacuum for my father in law for Christmas. It has been used twice (because he cannot push it himself). I vacuumed one room carpet. I unplugged the vacuum to go to another room, and it would not start. We tested the outlet, which was fine, so we knew it was the vacuum. Unfortunately, the warranty is only for 90 days, which has passed. From the experience of others on this site, it appears it is not worth the money to have to resend to the company. So sorry we purchased this vacuum for him.

Cost effective value priced vacuum. Bagged unit, short hose, OEM hose was replaced for more stretchy version. Belts replaced every two years with once a week use. Not good for stairs. Cord storage is clumsy.

I have always bought Hoover vacuum cleaners and found them to be extremely reliable and a good performer for the money. They are excellent for overall cleaning and the bags are reasonably priced for the money.

I have a Hoover. Never can beat the pickup! However through the years the plastic casing has gotten thinner. I have tried the Dyson and Hoover beats the pickup. Very reliable. No service problems through the years good value for the money!!

This vacuum is always great...with lots of dog hairs it does the job. I wish the bad insert was a little easier to do, but over all, it is a great vacuum. Sometimes it is a little hard to push on plush carpets, and there's no real way to adjust it higher, but that's rare.

I prefer a bag, even with all of the bagless vacuum's around. I believe that it picks up better and contains it efficiently. Hoover has always worked for me. I haven't bought a lot of vacuums because I don't need to, I think that says a lot.

Older vacuum (2005) but still performing as it did originally. Filters are easy to clean and inexpensive. Parts to clean/replace are easy access. I've had no breakdown issues, but I maintain it per instructions. Not as powerful as a Dyson, but ok for my condo which has mostly wood floors.

I have two dogs, one a German Shepherd. She sheds and sheds and sheds. My Dyson did not pick up her hair. This inexpensive, easy to maintain, vacuum does. Great value for the money and picks up dog hair!

We have the Hoover Air and it has been the best vacuum cleaner we have ever owned. When my son and daughter-in-law bought a home, I took my vacuum to their house to help clean before they moved in. They were so impressed with my vacuum that they bought the same one.

I have the T-Series, bagless, upright. I have no pets, but I feel it would do a great job on pet hair. The vacuum is lightweight and the cord is long, so I can use it on my stairs. I clean the washable filters, and I make sure the dustbin never gets too full, both affect the vacuum's performance. An easy to use height adjuster is in the front, and the main hose detaches for cleaning a mattress, or just dusting other furniture. My vacuum is gray, but the T-Series, also comes in green. I'm happy with gray. Overall, I'd recommend this vacuum to others, if/when they want a recommendation.

I am a home cleaner. If I can use a vacuum cleaner every day for 1 to 2 hrs for 5 yrs & it is still working then that is a great vacuum cleaner. I have a Hoover Self-Propelled. It has great suction & using the hose for attachments is easy!!! Been using Hoover's for years.

It's a excellent cleaner. It does everything a large one can do, you can handle easily. The battery is a plus, it goes a long way. The charging process relatively fast. The exterior of the vacuum is very attractive. All in all it's a bargain.

I have owned a Panasonic, a Dyson, I have a Kirby, had another Hoover but it was an upright vacuum and bulky. And then 4 years ago I found the Windtunnel. The best vacuum ever. First bagless I have owned. Highly recommend. Easy to handle and store out of the way.

Purchased this online from Rural King. When I received it, the battery would not charge. Called the customer service number and explained the issue. The agent gave me some instructions to reset the battery but the battery still wouldn't charge. I requested a replacement charger and battery. That seemed like a simple request but they said Rural King is not an authorized vendor so they wouldn't honor the warranty. They recommended I contact Rural King to see if they would replace the unit. Not happening. I'll return it and buy another brand.

Bought this vacuum in September 2018. In May of 2019 I was using it and I unplugged it from one outlet and plugged it into another. When I plugged it in it wouldn't work. It says on the vacuum not to bring it back to the store, call the 1-800 number, which I did. It turns out there are no authorized dealers in my area of Newfoundland to service the machine, and I have to ship it back to Ontario, before they will give me a new one. However, the catch is I have to pay the shipping. I paid $118.99 for the machine on sale at Canadian Tire and if I ship it through Canada Post it will cost me a little over $100.00 and if shipped by courier I will have to pay $304.00. A little much! Why can't I just bring it back to Canadian Tire and exchange for a new one like other products I have purchased!

I was told theres no repair within 100 miles, so I HAD TO SHIP THEIR FAILED VACUUM< AT MY EXPENSE, TO TENNESSEE. I DIDNT BUY IT IN TENNESSEE. The customer service supervisor agreed it's a horrible policy, but apparently still works for them....Have some self respect....

I bought a Hoover FH50150CA in three months and the seal is broken. Now, it cannot suck anything in. We called the company for replaced part and was told that warranty only cover motor. What are waste of money.

I bought Hoover Vacuum cleaner from the Best Buy. In less than a year it stopped working. I tried to contact Hoover customer care at all the numbers they mentioned on their website as well as on the product. But call was put on hold for more than one hour. Even email communication was not successful. My worst customer care experience. I will not recommend buying Hoover products.

Has got to be the worst vacuum, I've ever had! Only bought at beginning of month and its belts already snapped, doesn't have much power to pick stuff up. This morning the handle fell off! As screw wasn't even tight. Never buying from Hoover again. Waste of money.

3 months old the cheap plastic hose at the top tore off. By the way the cord attaches to the bottom of the vacuum. Just pulling the handle down is a problem in itself. A 10-year-old must of designed this and that's being generous. They sent me an empty box to mail it back. Never received that. They don't sell the part. Never does Amazon or eBay. Purchasing a Bissell.

This is my third Hoover Windtunnel vacuum. Based on the price it's a half decent vacuum. The warranty is crap so if you're buying based on warranty...don't. This is the third time that the starter toggle switch went out on all three of the vacuums. This first two was out of warranty, however the switch on the third one failed within eight months. I was advised by Hoover that I would have to package up the whole vacuum and send it to their office at my own expense to their office in Ontario. The switch is $7 and replace it myself or spend $50+ to have it 'covered under warranty'. Sent a second e-mail requesting a local company take care of it and no response. DON'T purchase this appliance expecting it to be fixed under warranty. Also purchased a Hoover Carpet Washer and it broke within 6 months. Used it three times. Not good customer service Hoover.

Trust and believe I will not purchase another Hoover vacuum cleaner. Two of these uprights have conked out on me. Additionally, I purchased a Dirt Devil and that one died on me as well. I did not bother to contact customer service as I was not about to give the Hoover company any more of my hard earned money. Don't waste your money folks.

Hoover product: Replacement Belt Item Number 440005136. I was pleased to find the replacement belt I needed for my vacuum, despite Hoover no longer manufacturing the particular canister vacuum I own. The website provided a good description of the item, but I was unable to enhance the image in order to read the serial number on the belt, which I thought might be the correct item. As a result I had to contact customer service for assistance. The representative with whom I spoke was very helpful and knowledgeable and friendly; she was able to verify the correct belt I needed and I ordered the item from the website.

Hoover products cannot be relied and I would not advise people to buy their products simply for 2 main reasons: 1. Product Quality - poor and 2. Warranty support - pathetic. I purchased the product in 2016, which comes with battery that failed within 2 years. A battery with 5 years of warranty failing in its 2nd year is too bad a quality. On contacting Hoover, I was asked to return the old battery, which I gladly agreed, but they wouldn't pay for the return shipping.

Our nearly new Hoover vacuum cleaner runs for about 3 minutes then cuts out, not long enough to vac one room. We then have to wait over half an hour before it will run again. I have tried to buy a new thermal cut out switch without success. We will have to buy another vacuum cleaner but it will not be a Hoover.

Ordered a rug scrubber. Also got the vacuum and handheld vacuum. The handheld didn't work. I called and they wanted me to pay to return it. 2 more calls to finally get a shipping label. Then 3 weeks later they send me confirmation they are sending me a Dirt Devil? Those in the past have never been that great so I call again and they tell me they don't have any handheld vacuum cleaners. How does Hoover, as big of a company as that have no handheld vacuum cleaners??? All of the customer service people act like they don't care. Or like I am bothering them when I call. I will never deal with these people again. I should have stuck with the Shark.

I bought at Costco the Hoover Linx cordless vacuum on 3/24/2018. This product is only used between regular vacuuming with an Electrolux. The product is still under warranty. The battery went completely dead and will not charge in the charger. It’s been terrible dealing with Hoover.com and their customer service department. I’ve called and waited on hold for 45 mins the first time I called. Then if you send emails they never respond until the next day, or later and only provide tidbits of information at a time. What could have been resolved in a single phone call, or a couple of emails has taken at least 2 two phone calls (which I hung up after waiting 15 mins on the 2nd call...was not going to waste another 45 mins trying to get my problem resolved), and at least 8 emails. My first email I explained my problem... After a few days they finally responded wanting my receipt which I sent.

I have spent over 1000 dollars on this garbage over the last two years - and somehow I always get suckered into buying a new one. NO MORE. I will never buy Hoover products again - the vacuum cleaners work for no more than 2 months and then they die - and it's a big piece of trash that clutters of my house for no purpose - and then it dies a rightful death in the landfills. But it's a drain on my wallet, a waste of product, it's absolutely useless and I'm sick of calling customer service and getting NOWHERE. How this business is still on the market I can't know, because it's not just bad luck when the third vacuum gives up after only months. It's got to be a company wide systematic problem.

Vacuum for a 60+ female to vacuum hallways & small spaces. One wheel's plastic housing broke internally in 6 months & could not be fixed. Replacement also broke internally in 6 months. Arguing with Hoover resulted in them hanging up on future calls to them. Obvious product defect since I now see these vacuums being sold off in various product closeout stores. Not the Hoover my parents & I always bought from in the past. Now have 2 Shark vacuums which are awesome! Bye bye Hoover!!!

This is a great vac if you can get your clean-up done in 3 to 5 minutes, because it won't run for longer than that. It seems that Hoover is going the way of Sears and Toys "R" Us... Great American companies that can't keep up with the times. This thing is a month old and they want ME to pay the return shipping. Their customer service is a joke.

I purchased a Hoover hardwood floor cleaner off Amazon back in June. I noticed that the cleaner was using more and more liquid each time I used it. The last time I had the item on DRY which should not produce any liquid and it still leaked. I contacted Hoover as my return and service window with Amazon is up. Hoover will not warranty my 6 month old unit due to having purchased from a 3rd party seller. Best they would offer me is to call their customer support directly to receive a discount on a new item. The one I have is very new!! Hoover does not stand by their products and does not offer the same one year warranty that everyone else does. I want everyone to know not to buy their crap products; that they don't last. Hoover doesn't stand by the products they sell and they don't offer a warranty.

I purchase the Rouge Vacuum at Target almost a year ago. The front brushes stop spinning. Knowing there is a year warranty, I reached out to Hoover to replace. Could not get anyone to answer customer service line. Sent an email with issues that no one responded to. Went to nearest repair shop on Hoover’s website. Was charged 60 dollars, then told they could not fix it. Motor for brushes burned out and Hoover told them they would not warranty it. Called Hoover. Had to wait almost 20 minutes on hold to be told unless I can get the receipt they will do nothing. Told them I bought it on my red card from Target, have statement. Still refuse to do anything without the receipt. Called Target, requested a copy of my receipt. They refused stating they can only go back 90 days. So out 600 hundred dollars, and still don’t have a working vacuum.

I have purchased the Hoover - WindTunnel 3 Pro Bagless Pet Upright Vacuum less than a year ago, it stopped working so I contacted the customer service. Item is still under company’s warranty however they were not accommodating by fixing or replacing. Terrible customer service, not only they will not assist or transfer me to a manager they said my only option (if I choose not to travel to a service center 2 hours away from where I reside) is to ship the vacuum to them - shipping charges on me and even then they’re not sure they’ll be able to replace it. Absolutely unacceptable. Mind you there’s still 1 year plus left for warranty. I’m stuck with a broken vacuum and feel completely cheated! Don’t waste your money, poor quality of items (nothing like what they seem to advertise). It’s not worth the headache. Plenty other brands I’m sure will have a better customer service and of course a product that works.

I purchased a Hoover Cordless FloorMate. 6 months later it quits working and makes loud grinding noises. Contacted Hoover since it was under warranty. After sending videos and emails and a couple of phone calls they agree to replace the unit if I return it at my cost. I have never had to pay shipping to return a defective item that is under warranty. Shipping for a vacuum is not cheaper. Poor customer service. This is the 3rd FloorMate I have owned. They all broke under 2 years. Hoover makes throw away products. After this experience I will not buy another Hoover product.

I used this vacuum once a week for 11 weeks, 11 times. It is now separating at a place where it is not supposed to come apart. I would think that since they have a manufacturer's warranty that this would be covered. I submitted a claim to them, pictures and receipt, per their email, I should hear back in 2-3 days. 12 days later and 6 requests for an update and still nothing. Should have purchased another SHARK, but that's what I get for trying to save some money. It is unacceptable for a company to completely ignore their customers and I will make sure that everyone I know never even considers purchasing a Hoover.

I bought a Hoover UH72630 Windtunnel 3 High performance. The latch that hold the bottom canister came off and I called Hoover and they were very abrupt about not cover a dirt cup assembly. When I looked at their warranties it doesn't cover bags, lights or belts. Well this is bagless and they won't cover their products when it malfunctions. So here is to Hoover. You suck. I advise anyone that buys a Hoover don't not unless it’s a cheap one so you don't mind threw 30.00 away. When you spend 200.00 you expect more than a, "Well we got another sucker."

I argued with my husband about not buying a cordless stick vac for weeks. I finally gave in and we bought one. ABSOLUTELY loved it, then within a year of buying it, it quits working. I have looked for receipt, contacted Hoover and went to Target where I bought it (like Hoover said) with no luck of getting the receipt. Contacted Hoover several times and tried to get it fixed and they refuse to even discuss that with me. I have always liked Hoover but after spending $200 and not even getting a year's worth out of my vac, I will never by Hoover again and I will make sure I share my dissatisfactory with anyone looking to buy a vacuum.

I had a Dirt Devil Breeze for 25 yrs. It finally broke down after a lifetime of messes and dirt. I tried to replace my "dirt devil" but oh my gosh the new ones are more trouble than the cost for sure. After two attempts to replace my vacuum with a "dirt devil" both machines ended up being taken back to the store. I thought I was really going to have a challenge finding a proper vacuum. WELL!! I thought wrong! I seen an ad on Amazon for a Hoover canister bag-less vacuum w/ power-head for carpet and floors. I took a chance that this machine would perform better than my previous vacuum had. AGAIN, WELL!! This Hoover machine out-performed in every way. Strong suction, light-weight, easy-to-use, strong power-head, great for carpets, great for pet hair and last but not least really easy to empty. I give this Vacuum an 11 outta 10. Great job Hoover!!! My floors and carpets are cleaner than ever.

I have been a housekeeper for 25 years. I did a lot of research before buying the Hoover Windtunnel 3. I found out it has 3 air chambers to keep it from clogging the filters as fast. The Shark, Dyson, and Eureka vacuums only have 1 air chamber. They clog up fast, requiring constant emptying of the canister, and the filter too often. I give the Hoover Windtunnel 3 5 stars all across the board.

Efficient but the Cleaner is very noisy, a tad on the heavy side for a slender or more Senior woman this could be an issue. But cleans good and has many good tools.

Hoover has great suction power, easy to push. But I get upset at times when canister won’t stay locked. I still haven’t been able to get to be more steady. Best for bad back.

It is an upright. It has no attachments. It did not cost as much as the more expensive models. It is too heavy to carry upstairs. Bags are expensive too.

The only reason for not give them 5 is because there is not too much places in Mexico where I can buy filters. I bought it 7 years ago and, so for me the performance is great, sometimes I used for industrial purpose.

Hoover Elite is affordable and sleek with a self-wind cord pick up could be better but for under a 100 bucks it does the job. Also has bagless and accessories.

Hi this my second vacuum and I love it how they clean my carpets. The only complaint is hard to found the piece, but overall is good quality. I will recommend it Hoover to my friends and families.

We have owned Hoover vacuums for many years. They have worked well for allergies, pets, and kids. I would love to buy the new Hoover. We are rugged on our appliances. I really like uprights, they seem to have great suction power.

I have been through 3 of these Hoovers. One actually caught fire and burned plastic and blistering my hand! Do you know I had video and showed them vacuum was willing to shop to them to test it. No one cared. It hurt me but they sent someone back and it is junk and I’m scared to plug it in a lot. If my product didn’t work and caught fire I’d sent something else anything to the person and say sorry for causing bottle harm.

I like the convenience of the size. It can fit behind small spaces and corners. The color is red. Matches my decor and the empty rewashable and refillable filter is cost effective and convenient.

This vacuum represents cheap, and not worth buying. I had to buy it because I did not have the money at the time. It so easy to clog this machine, and it is a pain to unclog. When I get more money, this vacuum will be heading to the dumpster and out of my sight.

I have the Hoover WindTunnel and love it! The suction on it is fantastic! The only thing is that I wish they gave more tools with it. I have had other vacuums and the WindTunnel is the one that I like.

The Hoover Vacuum is lightweight and easy to maneuver. It has attachments for curtains, crevices and dog grooming. It doesn’t use bags so there’s no extra cost. I love my Hoover.

I am an older lady, and even though mine is a self propelled, machine is a little heavy for me to push around, but it is very easy to use.

I purchased the Hoover Quest 1000 robotic vacuum. I just loved it UNTIL the battery overheated and could have burnt my house down. Luckily I came into the room, smelled the burning and removed the vacuum from the house. The customer service of Hoover was HORRIBLE. Called numerous times, long hold times and both times I spoke to reps they did not follow through with what they were supposed to do. Second woman was very obnoxious to me. Returned vacuum to place of purchase and bought another brand.

I have the Hoover WindTunnel Air. It is light weight and vacuums very good. The only problem is the attachment hose has broken and I have to use my old Hoover to reach under places.

I got the Hoover steam mop and really like it. Especially that I CAN use a cleaning solution in it. I am a senior and needed a lightweight floor cleaner for bigger jobs. I have a sunroom that really needed cleaning after x-mas and this one worked well.

The main problem with the Hoover vacuum is the suction hose clogs easily and you have to clean it out. Very labor intensive. I have multiple pets, this is not the vacuum for pet owners.

Cost of Hoover over Dyson and the others is so much more affordable. Does the job too for me. Keeping an eye on the filter for emptying helps any vacuum do a better job. Most people don't and then complain about the vacuum not doing a good job or that it stopped working for them.

I have used other high end expensive brands and found my Hoover brand work just as well and held up better in most cases. Some of the features like the automatic cord retract was an excellent feature.

Worst product and customer service. I bought my vacuum a little over three months ago. At the 3 month mark it stopped working. Called the company for a replacement and I was told that I had to go to a service center for repairs. The service center is located 20 minutes away from me, that's if there is no traffic and only open from 10-530pm and Saturdays. I informed the agent that I work every day until 5 and wouldn't be able to make it to the service center. In addition I am observant so I do not drive on Saturdays. They would not be accommodating at all. They told me that they can find me a service center further away. How does that help? I then asked if it could be shipped to the service center and they said that I would have to pay for shipping. They were not helpful at all. Vacuums should not be breaking at the 90 day mark. Product was made like garbage and customer service was even worse. I will never buy a Hoover Vacuum again!!!

I have an upright Hoover with a bag-- it has become too cumbersome for me to push around and store. Having difficulty finding right sized bag for machine and spits out dirt when not even full-- I'm looking for a newer bagless vacuum that is lightweight.

The motor gets dirty fast. It is hard to keep vacuum clean itself. Machine works okay. When there is a lot to vacuum I need to run over same area more than once.

The vacuum works well, we used it for ten years without problems. Tired of the bags though and it was a bit heavy to haul up and down stairs. Speaking of stairs, it didn't do the stairs rugs all that well.

I like a vacuum with some decent power and my Hoover has that easily. I tried previously using a different brand supposedly easier to use stick type vacuum but it didn't do as good a job in collecting/sucking up dirt and often I had to do it over again to get an area clean. The Hoover WindTunnel model I have is not an expensive model but it did a better job.

I had several strokes and other vacuums were too heavy. But Hoover battery operated wind tunnel was very easy to handle. And being so light I can carry it anywhere and maneuver it easily. Great buy for me.

The unit has performed better than I expected. But the sound level could be a little lower and that's really the only drawback. As far as cleaning it does a good job and not having a bag to change out is a big plus.

I purchased the Hoover React in late 2017 and used it about every other week until Jan 2018 when the beater quit working. I called Hoover customer service and got an immediate runaround. After a couple of calls I got them the serial number off the label, they could see it was manufactured in 2017. Their warranty states 5 years. I have manuals, everything for the vacuum except I can't locate the sales receipt.

Pet Pro WindTunnel3 - My automatic cord rewind went out within 2 months of use, and the suction seems to not be that great, so I emailed customer service and they said. “Your cleaner, model number has a 24 month warranty for manufacturing defects.” Gave me a list of authorized dealers in my area which are repair places that sell used electronics btw. What I don't get is why can't they send me a new one and I send this one back? It's frustrating and the lack of responses the customer support will give as well. I'm about done with this brand and their customer support people.

Best vacuum I have ever owned. Have had this vacuum for 16 years and have absolutely no problem. Purchased it on reviews and ratings in Consumer Reports and this Hoover has never let me down. Does an excellent job of cleaning, the bags have HEPA liners and the vacuum has HEPA dust filters on the exhaust. Never fails to pick up pet hair, powder residue from carpet flea treatments or things as big as rice, broken glass and other larger objects. In 16 years replaced the brush belt once. Fantastic vacuum. Unfortunately because of its longevity I don't have experience with the new Hoovers to make a good comparison to the new brands on the market claiming best cleaning like Dyson, Shark and others. However I would not be afraid of buying another Hoover.

My older vacuum quit working around Christmas 2017 so my asked me what kind of new vacuum would I like for a gift. I told him that Hoover is & always has been my favorite!!! He bought me a Hoover upright & it's the best vacuum that I ever had!!! It was on sale as well!!!

Hoover is still the best and easiest to use!!! Mine is an old Concept 1 and I have two of them in case I need a part. My cleaner man was able to repair it for years.

There is a lip around the inside center of the canister that stops it from emptying without putting your hand up inside. UGH! And there is only a small amount of suction so it doesn't clean as well as it should. Last it just slowly stopped working in THREE months. I wasn't too sorry though because I could replace it. The WORST vacuum that I have EVER had in 50 years!

Does not do well on hard floors. It picks up 50% of the dirt and throws the other 50% behind it. But it looks good and does well on most carpets. Has lasted 5 years.

Doesn't hold up as well as I thought. Required a lot of maintaining. Plastic parts fell apart especially around the motor assembly. The cyclone cylinder holes stop up and not sealed very well. I taped it up solid at bottom.

I have been nothing but bad experiences with it. Quits working. It's only 2 years old and has been replaced 3 times by the company and still having problems again with it.

WindTunnel pet model does the job well and doesn't clog. It has a self winding cord. I have no complaints as to the quality or performance. 5 years old and works fine.

A low end model but overall performance is very good. But it is way too small. It takes forever to vacuum a large room, maybe 8 inch strips. Size does matter.

I've had this vacuum a few years and it's lost suction. The cord is too short as well and that's probably my biggest complaint, but overall it's been a pretty good vacuum for what I used it for.

The vacuum cuts off if I vacuum for over 10 minutes. I then have to wait an hour to start vacuuming again. This vacuum clogs too easy for the amount of money paid.

Hoover Vacuum Cleaner has a nice size for a petite person but heavier than expected. Comes with attachments. However, does not fit under all furniture. But they're good on both carpet & bare floors. Easy to empty with large dirt canister. Very affordable too. Would buy something lighter and more maneuverable if I were to buy another cleaner.

This Hoover sucks up dirt like nobody's business! However it's slightly bulky for an upright. It has a "speed" button to make it go with only a little pushing. On a flat surface it runs away with me. What bothers me is when it's running, it whistles. Ouch! I purchased it from Amazon and did not want to return it. I've only tried one other brand in my life, Bissell, I gave it away and got a Hoover. The price Hoover has charged through the years has always reasonable. And my mom gave me a new Hoover as a wedding gift in 1960 and I've had them since.

Hoover Vacuum cleans okay and price is cheap. Easy to take apart for cleaning and put back together. However, I always have hard time with figuring out how to take it apart to clean certain parts.

Hoover vacuum picked up the small amount of dirt but left the medium size dirt on the floor. I am not too happy with Hoover’s performance.

Love Hoover. But not so much this one. Too heavy. Cord is retractable but too short. Dust cup is great but filter's too hard to put back on. On board attachment great though.

Ours is a battery-powered 'stick-type' vacuum, and it works great. The ONLY drawback we have found is that the batteries don't last very long and they are overly expensive.

The Hoover Windtunnel vacuum cleaner is bulky and cumbersome. Very difficult to clean under any type of furniture. Hose isn't long enough even with the attachments and is very loud.

When my old Hoover finally died, I considered getting a Shark. They were all the rage. When I started looking I soon discovered it would be much more expensive than they advertised. Then I thought. Why would I switch when the last Hoover had FANTASTIC SUCTION, LASTED FOR AT Least 6 years and came in under 100.00 dollars. I happily purchased a Hoover Windtunnel. I like it VERY MUCH.

I always liked the Hoover Vacuum. It picks up pretty well and easy to keep clean. I just wish that the brand I had went from different thickness of carpet to bare linoleum floors in a more fluid manner.