HomeServe Reviews

Replaced the computer board in my Bryant Heater., also made sure the heater was working properly before he left. Everything was explained in in detail about the computer board. Excellent customer service skills. Made sure everything was nice and clean.

Very happy. People that had came they are very professional and respectful. I hope I don't have to used them but when I need or face a problem it is a relief to have The ins in my life. Thank you, and enjoy your Holidays.

The plumber was very professional and knowledgeable. He was also very pleasant. I would definitely recommend Homeserve. Homeserve is a great alternative when you have leak issues. All it takes is a little deduction monthly to get it. I am so glad that I did.

Called on Nov. 24th with a water leak on our outside spigot. We were told we would be contacted within 2Hrs from a repair service company. 5 hrs and several calls later they showed up. The wrong type of company showed up. They were not able to fix it. They were not plumbers. They did excavating and repairs. Had to call Homeserve and start all over again.

Plumbing came out very fast because Home Serve mark my appointment was urgent. I wish I known about home serve years ago. You could save tons of cash getting expensive things repair in emergencies situation. My plumber when under my property check every pipe to make sure my issue would not come back and it wasn't worse than it look. He resolve my issue in a fast and professional time frame.

I was given an appointment 2 days after my call for service. Time slot 8:00 am-12 noon. Noon came around and no service tech and no calls. I called the plumbing company, no answer and voicemail box was full, so I can't leave a message. I e-mailed them on their website, but got an error message. At 2:45 pm, the service tech showed up. He fixed the problem and explained to me what's going on. So the technician was GOOD, but their office sucks.

When I called everything was taken care of in a FEW minutes. The plumber called very quick and was at my house the same day..Sunday. Plumbers were great and everything was taken care of the same day. Very happy with the treatment I received.

We had a smell and we could not figure out what it would be. It seemed like all that needed to do was a drain and that came from in the garage. The water went inside our laundry room. HomeServe had people do that before but they didn't really work. But this time, it worked. So they did a very nice job. It looks like a fairly simple solution. But that seemed to take care of it. HomeServe is a good thing for homeowners to have, and they should at least check for their main insurance agent because not everything is covered. Even in a very good home insurance for the residents, there are things that HomeServe can cover, that the homeowners did not.

Your plumber came up but did nothing. He blame it on the new faucet; told him the low pressure was the reason I replaced the faucet. He said he talked to his supervisor and he blaming the new faucet also. I called American Standard and they said that not the issue. Said it has to be debris in the lines somewhere. So I looked at pull-down faucet myself and lost the hoses which made the situation worse. Another plumber came but couldn't do anything because the hoses wouldn't go back in. Told him a replacement has already been ordered and he told me they would have to charge me $100 to install.

My initial appt was the Friday after Thanksgiving. Someone did come out and we were informed they would be back to make the repairs but no one called or came back. So I called them on Monday to be informed that it had to be reschedule for 12/04/20 without any explanation.

HomeServe provides excellent service and responds to all inquiries immediately. I would definitely refer my friends and family. The contractors are prompt, courteous, reliable and provide a high degree of work performed. Their contractors wear appropriate masks and keep the required distance when conversing with me.

They always resolve the problem and are available 24 hrs. Also when a contact agency in their network is not to our standard they are happy to let us choose ourselves and they will reimburse for the job done with license agents.

Always a great experience with Homeserve, each person that I speak is always help and provides coordination of services in a timely manner. Total Plumbing is always professional, knowledgeable and efficient. I have multiple plans with Homeserve and I recommend their services to every homeowner.

Yes I sure would. We have used the insurance on a couple occasions. Very pleased every time. Arrived on time. Did great job. It’s also easy having payment to be on my water bill so I would for sure to tell everyone should get it.

I have had several leaks in the past month at different homes. The last leak was pretty frightening, but HomeServe took excellent care of the situation. They even followed up with a phone call to make sure things went well. Thank you HomeServe!

My 20 year old toilet hadn’t flushed properly for years, and was now leaking water. HomeServe sent out plumbers who after disconnecting the toilet, found that roots had warped the drainage pipe, and were clogging the hole beneath the toilet. This was going to be a major project. I had no working toilet for 21 days, as HomeServe sent out various plumbers, the plumbers submitted their bids, and HomeServe analyzed their estimates.

We have had HomeServe for a couple of years through our city utilities. This was the first time that I have had to submit a claim. I called on Wednesday night at about 9 o'clock on the night before Thanksgiving. There was a gentleman that called me back within a half an hour, and he was so nice. I said, “I understand that it's before a holiday and nothing is gonna happen, blah, blah, blah.” But he offered me the first appointment on Friday. The man that came was here by 9 o'clock on Friday morning. I was pleased with the whole situation. My husband was here and he dealt with the gentleman. It was the day after Thanksgiving, so I'm sure he was extremely busy but he was very willing to be here and get us taken care of. I'm very satisfied with HomeServe and very grateful that I have this service.

Requesting for service to HomeServe wasn’t difficult. It’s just that I had to renew for plumbing and it was taken out every month, but I called ahead of time to pay so they won’t have to take out every month for this go-round. Then, I see this month that they took out a payment, and it’s already paid. So, I was about to call them to figure out what’s going on with that. Also, I don’t like that we're doing two claims but it is for the same thing. I have two bathrooms running on the same line. If I have a problem with one, they're like, “Well, we can’t look at that one. We can only look at one.” Then you only got, for a year, two visits. So, that takes up your thing for the year for what I feel is one treatment. Other than that, they do pretty good.

Sewer main starting backing up from the basement floor drain. They got someone out quickly to clean the drain, again. I suggested and requested that they scope the sewer main to see why it backs up every 12-14 months. HomeServe would not approve a sewer scope. Why? Makes no sense!

Great service and in a timely manner. We have never been disappointed in your service calls. Thank you so much again for Everything and working on our furnace to make it work again in an efficient way. The service representatives are always kind and very helpful. Thank you again.

Once I figured out I had a leak somewhere, HomeServe responded quickly and connected me with a contractor who was able to detect the leak and repair the main water line within a few days. I couldn’t be happier with the service I received.

We only had to use HomeServe once and it was great. Our sewer backed up into our basement and they had a technician out that same day. We didn't pay for anything upfront and they took care of everything. Everything has been great, since. I like HomeServe. I would tell my friends and neighbors that I would do it.

I called HomeServe for a clogged kitchen sink. I love my provider. He’s so professional, did his work, and he left.

I was very satisfied with HomeServe. I had paid for my services and it was for a water heater repair. That was supposed to be covered. The techs came out and they replaced it. Then they charged me $110 talking about they had to put some sort of a transition pump in there. It was required to get the water heater and that was what was needed to be up to code. I said, "Well, this water heater that's in there isn't that old, and it doesn't have one. So it just sounds like you guys are trying to get out on some extra money." That was the way I feel like. I paid with the way I was supposed to and I was promised in my policy to get that stuff free of charge. Then they found a way to screw me out of $110.

So far, so good. They were amazing this last time that they came over and I was not expecting that. My bathtub was clogged up. They came in and they were very professional. They did their job and cleaned. They were all covered up. They said they were gonna be there a couple hours later but they got there before that time so that was even a plus.

We've had HomeServe for years. My son recommended them and I find their reps to be very good. They're cheaper and they get right on to the problem. They stick with it until it's resolved.

We had a gas leak and National Grid told me that it was the stove. I called the stove company and they told me that there was nothing wrong with it. I called HomeServe and then they came and changed the hose where the gas was coming from. The only thing is that the last time we kept calling for the stove, we got disconnected a few times. But we've been doing it online so it's been okay.

HomeServe's techs came the day they said they were coming to do some interior plumbing work. My dad who was there with them said they got our issue fixed and he was pleased with their work. Try HomeServe. They come out when you call.

HomeServe has been very courteous and knowledgeable. The other day I called them and they said someone would call me within four hours. Somebody did call and set up an appointment and it was very expeditious service. The techs solved my problem. I had low hot water pressure in my kitchen and when I called HomeServe, whatever the issue was would be covered. But then, the issue was the faucet that got clogged and the tech knew that right away. I have three bathrooms and the pressure in all of them was okay. He said I'm not covered and that I had to go out and get a new faucet. The techs HomeServe sends always do what they come to do and they are quick and efficient. They do excellent work. I'm content to be one of HomeServe's customers.

It's an easy process to call in and tell them I have a problem. Usually, whoever they've determined to come out calls me back right away. It's not always a good experience though once the people have come. Some techs are very good and some are not so good. We had a situation with plumbing and the people who came out did what they did but they didn't always do it efficiently. We have also had some electrical people come out that have not been the best. They come out and they say "Oh yeah, that. No, not covered, sorry" and they're out the door. I then determine that the issue is something else and then I'd be calling back to have them come out again.

I spoke to HomeServe's office and the reps were very kind and polite. Everything has been really good with them except for the fact that I don't know if they listen. My daughter lives in the house I have covered through them and she has had a few plumbing issues. I told her to call HomeServe and the techs unplugged her thing but didn't fix the problem. I asked them if they would run a camera down to find out what's going on but they said they can't do that as they weren't authorized.

HomeServe is excellent and very efficient. I love them. They stay with the contractors. They should get some more customer service people so they could expand 'cause I noticed with this pandemic, a lot of stuff was limited. We ran into a problem wwith our recent claim. The guys from GWS Plumbing busted up my patio when they went out to fix the plumbing. The foundation had started to fall. So they had to stop their process. It won't be until the 19th of December for them to come out. They're gonna start doing my foundation repair back there so that the plumbing company can complete their job. Other than that, I am a very satisfied customer. HomeServe is absolutely wonderful and I highly recommend them. As a matter of fact, I’ve got at least 10 of my neighbors that have gone with HomeServe.

The times that I have used HomeServe, they have been right on time. Aqua Plus Plumbing didn’t come on Saturday, but they came down Monday. The guy was very responsive and he answered the questions. He did what he was supposed to do. We had someone come one time before and I don’t have any problems when the lady took the information. It was just done very fast and it was done properly. The gentlemen have been very nice. If I call back, I would request that same company. Overall, I haven't had any problems with HomeServe at all and I hope that in the future, they continue to be the same. The contractors from my home insurance are taking care of everything.

HomeServe has been great. I had a repair and the people that we worked with were awesome and amazing. I had an external pipe repair and it was really easy to submit the claim. The person I worked with was very helpful. They got somebody out here The guys that came over were very friendly and professional and they got everything taken care of. I am very satisfied and very happy with my service.

HomeServe responded promptly to my phone calls and replied in a timely manner. When their rep said she needed to find out some information and would call me back, it was within 10 minutes. Then the two gentlemen with the water company that came out were polite. They were clean, wore masks and followed COVID protocols. They worked in a really professional manner. It was great. There are no more leaks and the water heater works. I bought HomeServe because I have an older home and I knew that some of the resources are older. So in order to protect me, knowing that homeowners insurance wouldn't cover these things, I decided to do this for the nominal fee of every month and I've not regretted that decision at all.

They responded the same day! Even though it ended up not being a covered issue, they were willing to fix the problem. The plumbers that came to our house were extremely professional and polite. They did remove a toy caught in the tub drain at no charge. We're very happy that we have this service on almost the whole house.

I have HomeServe because of what it covers on our water lines, sewage lines, and all the plumbing. The claims submission has been pretty easy. You just call them up and let them know you're having a problem and they'll come out and check it out. If something needs to be done, they'll do it or they’ll tell us what needs to be done, and then they'll do it. And they just handle the rest of the claim. But sometimes it takes a day to get someone out.

I'm low income. If things needed to be done, I needed the help financially getting them done. It's pretty easy to submit a claim. The HomeServe reps have been helpful. It has always been good interactions with them. The techs and the quality of their work have always been good. It has always been a fantastic and excellent experience and I've recommended HomeServe to a coworker of mine.

If you own a home, HomeServe is a MUST! My house has always had issues with the plumbing, due to the large tree roots and age of the pipes. So calling a plumber has been a frequent occurrence at my hs. The money we were spending on emergency visits by a plumber were getting out of hand... Until we learned of HomeServe. They have saved us on so many occasions and is hands down the best insurance coverage I’ve ever had. I don’t know why EVERYONE doesn’t have this service. Thank you, HomeServe!

Up to now my experience has been great, however my last problem was a problem. When the technician arrived at 10:30 p.m. after calling at 4:30 p.m. he entered my basement and announced he would NOT be "snaking" the line. That I needed to go upstairs and run the water in my bathroom, kitchen and flush the toilet. He sat on a stool and watched the drain and said that he didn't need to snake the drain and left. He asked me to sign the receipt, I refused because I said, "You didn't do anything" and he said "You're right, I didn't do anything". "It didn't back up while I was here so I didn't do anything." Service, I don't think so.

It was easy and showed up on time. Got right to the problem and fixed it and was very polite. Had the things I need right on the truck. I would us again in the future and tell anyone the service is well worth the price.

I'm 73 years old and crippled and can't do the work myself. I call up HomeServe when I have a claim and the process is simple. I've had the same guy come out a couple of times and he's great. Everything works out fine.

When my water heater broke, Home Serve sent out Presidio Plumbing right away. Carpet was wet, my plumber called Quick Restore and they have handled everything, helped me with every step throughout the process. Thank you Home Serve and Presidio Plumbing.

Very good plumber. On time and professional. I would used them again for service. Explain to me what will stop my sink up and additional tips that could be useful in the future. Service was done the next day would recommend to a friend.

My dryer just suddenly stopped and I called for a repair. The service man told me that there wasn't enough electricity getting to the dryer and he said something was wrong with my 240 receptacle. I asked him if it was perhaps something to do with the cord from the 240 receptacle and not the receptacle itself. He said he does not take care of that only the dryer. Well I call for the Electrician, he checked the 240 receptacle and it was fine. He then checked the cord, it was fine, the dryer at the point of where the electricity came into the dryer was fine. He followed all of the diagrams provided by the manufacture (which was on the inside in a pamphlet) and all checked out fine. IT WAS THE MOTOR which the technician didn't even try to find out! He was here all of perhaps 15 minutes.

Recently I had a service call for a alleged hot water tank issue. When the tech visited he found that it is the sewage and not the HWT. He did the job quietly and professionally, that is a kind of service that I expected, thanks Home Serve USA.

He was very fast in figuring what was wrong and had it fixed in no time. He explain what the problem was so I could understand what he was doing. I let him do his work and when he was finished he told me to have a good day.

I been have service with HomeServe 11 years. Always have good service. I don't know this year 2020 have bad service. I don't know why. I call HomeServe September. I told customer service I want service all everything house. She say have everything in house only heater and I tell her to renew. She ok and she appointment for my heater on November 3 2020. I don't know what's going on this year.

During the past three years 2018, 2019, 2020 our House Trap back up to the point, where we had a considerable amount of human waste that filled up our laundry room and found its way under the wall and into our basement. I called on A-1 Sewage to snake the trap each time and was told it was broken. That is when it dawned on me that I had coverage with my HomeServe Plan. I was disappointed to learn that I have to wait a 4th time for it to back up before I can use my plan.

Call Home Serve at 2:30 PM - they told me someone would call back within 4 hours. About 2 hours later I received a call. The contractor arrived on site at 5:45 PM. The line was cleared, and the contractor verified that water and waste was flowing freely. The work was completed by 6:30 PM. So glad I had the coverage.

There are so many people now that come out to assess damages. I have spoken to several people on this incident. Right now it is hard to determine who is with who, but everyone has been professional and portraying some awesome customer service skills. Now, the thing is my situation is yet to be resolved, but HomeServe gets a thumbs up from me.

2 technicians came to check a leak under my sink. They said I had to get a new garbage disposal but it wasn’t covered. A friend came over and tightened the ring around the top of the disposal and it stopped leaking. I would have bought a new disposal when there was nothing wrong with it. I was not happy.

Agent was timely, friendly. And very thorough. Job was completed in a timely fashion. Agent called twice while en route. Made sure the job was completed before leaving. And that I, as the customer was satisfied. He was dispatched on the same day called. And arrived with a reasonable amount of time. I was very please with the service.

They did get a plumbing company to fix our red-tagged gas leak for our fireplace valve. But it took 2 days to get them out. Then they could not find one of their “service providers” to patch the drywall for over a week. I also had to call them several times to inquire about it and deal with voice response and waiting on hold. Finally, I found my own drywall repair person and submitted the invoice to HomeServe. They have a 30-day review process before giving me my reimbursement for doing their work. So very unimpressed overall. Just another insurance company.

The plumber did an excellent job and explained everything very well. Very respectful and cleaned up after. I would recommend this is service to anyone who is not sure of what they want for water & plumbing insurance for their home.

A slow water leak was repaired and the water was off for a full day. Then, overnight the repair came apart and flooded the local area. Our water bill was more than double normal because of a big leak. They repaired again and hopefully it's really fixed.

My experience was great. The workers showed up sooner which was great and they solved the problem very quickly. I was very happy with the resolution. I would recommend Homeserve to everybody and will continue my services forever. Thank you for helping us when we needed it most.

It was not their fault, but first plumber didn't show. HomeServe was quick to respond. Everything went smoothly after that. Plumber was competent and cooperative. Phone contact with Home Serve was polite and supportive. I would recommend them for this service.

I logged into my account and put in a request for service. Service was scheduled for mid afternoon the next day. Within a couple of hours I received a call from HomeServe. The agent asked a few questions about my situation and then had a service tech at my house within hours that same day. The Tech was great. He solved my problem and explained everything to me thoroughly. I am very glad I signed up for this protection.

The Technician was very professional and did a excellent job. He arrived at the time he said he would be here and came and took care of our problem. Tell the technician keep up the good work. Thank You very much.

When you can get hold of them, their reps are helpful and pleasant and try very hard. But they take way too long to answer or return phone calls. I spent from 20 to 40 minutes on hold most of the several calls I had to make to them over this one claim. And they don't seem to communicate with each other well, as one rep told me he would cancel the first plumber they had scheduled because he found another one who could come out sooner. Then an hour later a different rep called to confirm what time the first plumber was coming!

They hardly cover anything, they always have a reason to deny saying it's not covered and I have been paying for a long time for this service. I am really not happy with their coverage. I was told that it was good coverage to have.

We get plumbing problems. When we get backed up, every time a plumber comes out, we're looking between $150 to $400 depending on the severity of the clog that’s why we got HomeServe. You call them, they call the company, then they call back. It could be a little more streamlined but it’s not bad. The company that HomeServe uses out here is good. We recently called for a plumbing backup and it's funny because when the plumber came out, the clog was gone. He said that happens sometimes. What probably happened was when I opened up the main cleanout, it created an airflow which probably pushed the clog out. So far, we’ve been pretty good.

The contractor came out, looked at the issue and ordered a part for the fan in my freezer that mas making a lot of noise. They came back in three or four days and installed the part. Everything is good. They were professional yet friendly.

The bathtub was blocking so I had to call Homeserve up for the service and it went very well. The service was good.

Cleaning team was efficient and hardworking. However, they forgot to clean the bathroom air vents. I informed them, and I was told they'd come back, but I have not yet heard from them. I know that they're busy, so I hope I hear from them soon.

HomeServe did not have contractors that could service my type of boiler HVAC which controls both my heat and hot water. I have warm water and no heat for 3 weeks. I called daily during week 3 and the last person I spoke to Kristen suggested me to pay for a contractor and receive reimbursement from homeserve. I contacted Horizon Services that came out made repair the next day. I am still waiting for the $680 reimbursement from homeserve.

There was some confusion at the beginning of the service call, but it was resolved by bringing in the proper equipment. They had understood that the plumbing required a more aggressive approach than they had planned for. This was promptly corrected and completed.

The first day the company was 3 hrs late. The next 2 days they had to come back because the repair was a failure. So far, the air conditioning is working fine. The technician did not speak any English. However, his supervisor was very nice.

The people that pick up the phone to take the claim are all very helpful. However, I did have HomeServe come out for the sewer two weeks to go but it didn't solve the problem. My husband was a little upset with the fact that when they came, it was at the end of the day. They came to clean out the trap and he said they used this little itty bitty grinder. That's not gonna do anything. He said they didn't even use a camera. We called back last night because there still is water coming in and it's difficult. We have to keep vacuuming it up. I'm waiting for them to call me today to set up an appointment for today.

Emergency with no heat in the home. I am elderly and disabled, they gave me an appointment for a week later. I winded calling a plumber and done the same day. Costing me $90. Thinking about cancellation!

They found out that roots in the broken sewer line but didn't change or replace the sewer lateral, they said they had cut the roots, but it will come back in the next three to four months, I need to call and they'll come back again? Are you kidding? Why they can't solve the problem of replace it now instead of come back three or four times a year?!

I've been trying to get a water line repaired. However, the review process is taking a little longer than I would have expected. They have to do different kinds of analysis of it. Then they will decide whether or not they'll cover it. It's taken them five days, which is a lot of water to be just pouring out. But the service that I've had from HomeServe has been professional and good. The plumbers have also been really good as far as communicating with me about where it stands from their end, getting up the pumps or to get reviewed and then approved or denied.

HomeServe has an excellent claim process. It's very easy. We called in a claim for our hot water tank and their customer service was great. The guys that came out had replaced the valve, took care of everything really nicely, and cleaned up after themselves. It was awesome.

Plumbing co. must have been over-extended when it accepted the job. Came way later than promised. Did an excellent job. I'd rather HomeServe had sent the plumber I referenced who says he's on your list: The Daniels Co. (Mark **). Plumbing and Heating: 215-704-0687.

My friend was very satisfied with HomeServe. I don't know how to select people that I can trust to come into my home to do a good job. I thought that that's something that I could use as a homeowner. I feel comfortable because other people are vetting the service providers and making certain that they are reliable and good at what they do. I used their service one time. It was for a heater that kept going. The techs were very professional, very good and very helpful. They were also patient with me. I have recommended HomeServe to people, not just friends, but my family too.

I called HomeServe and they had somebody call me back within an hour. It went really smoothly as expected. There were no complications and everything was taken care of quickly. The plumbers were great and were very clean. They did a nice job. HomeServe is worth the investment.

Our recent experience with HomeServe was good. The technician was reliable and got the job done. It was in the evening and at that point, nobody could shower and use the toilet, so I appreciate the effort. My only critique with HomeServe would be that they let you know that they send somebody out for the job, but sometimes, depending on the time, they might dispatch the job to someone, but that's before them confirming whether or not the person is able to do the job.

My toilet, my sink, and my bathtub were stopped up. We called the water company and they told us that they offer HomeServe. We can pay it monthly or just one full price and we paid the full price for the year. HomeServe does a good job and it was quick.

HomeServe is great. They fixed my furnace and my air conditioner, and I didn't have a giant bill I had to cough up. I just pay the little fee every month. I've submitted claims three or four times for different things. When I call them up, they say somebody will contact me within two hours. Usually within 15 or 20 minutes, somebody calls. They'll identify themselves and tell me know who they are and where they're coming from. Then they will tell me however long it takes them to get from where they are to my house, which is usually like 10 to 20 minutes. They come and they're very professional. The people are very nice. They're very clean.

Barney Jordan Plumbing has been out many times. But one time was a nightmare. They caused damage to my property and they would not own it. So I filed against them with Contractor's Licensing Board. I have asked HomeServe to not send Barney Jordan to my home. But yet, they did again. It was not to my house, but it was to another home that I own and I don't live at. The call was canceled. At some point during the day, they showed up anyway. They evidently cleared the clog. But they were not supposed to be there. They left no paperwork or invoice to show what was done. I don't know what they did or who came.

Did not send anyone out quickly when we had a huge water leak. We had to hire our own person to repair leak. For emergencies I expect faster service. The first time they denied service and never put reason in writing.

I have insurance on another one of my property with another insurance company and I’ve had to wait on the phone for 45 minutes to an hour just to get someone to take my call. But HomeServe is a lot better than that. I've had the plumbing situation and somebody was out the same day. With the air conditioning unit, somebody is usually out within 24 hours. But it really depends on what the service is and how long it takes and what's going on. During the summer months, it's gonna be longer for air conditioner service. So their claims process is reasonable. HomeServe is great. I would recommend it to all homeowners.

My experience was spot on. Everybody took great care of me. Got the job done. Very thankful to have Home Serve. From the people on the phone and the people that came out very good service. I would recommend home serve to all customers of the water company.

My experience was very exceptional. The technician was knowledgeable and experienced. He was very thorough in finding the problem on our Hvac unit. Very mannered as well. I’m very pleased with this company and I would definitely recommend a friend.

HomeServe sent me something in the mail and I said, “Well, let me just check it out. Maybe it will work for me.” I've been using them ever since. If I need something done, and I get on the phone and call them, it’s no problem. They're right there for you. Good experience for me. Recently, Aqua Plus Plumbing's technician came in, snaked the drain and poured some kind of chemical down and it seems to be working.

I wanted to save repair costs and the convenience. It's easy to submit a request. However, some of the third-party contractors that HomeServe has are not good. Sometimes, it takes a long time to get a repair done. But overall, the quality of their work is up to standard. HomeServe needs improvement.

The drain going out to the street was blocked in some way. So any water that we were using was coming back up my pipe or wherever it could come back up. It came up with my basement like two or three times. I would clean it up and think that it would be okay. But we would shower or use the water again, and it comes up again. Then they came out and they thought that they cleared it. But when they left the next morning, my son showered and it came up again. We're able to use it now, but they told me that when they did a camera down, that they could tell that the pipe was not straight in some way. They said they would send HomeServe the footage.

Homeserve was recommended by my water company. I bought a house in 2017, and the random spot repairs were a hassle to kind of call different providers. I thought having a home warranty company would be much easier. Homeserve has been good. The claim process is pretty easy. I just call them up. There's no per incident charge, which is great. The actual provider responds fairly quickly. The Homeserve representatives are able to locate my contracts because I have a few contracts with them, and they work with me. I usually get the tickets created and submitted within 10 minutes. So, that's a good experience. They were all professional, knowledgeable and courteous.

My wife and I have had HomeServe for over 5 years and have had them out twice during that time. They have always been super responsive... until now. We have been calling HomeServe every day for the past two weeks. Every-time we call, we get a different person and they keep telling us there is some kind of miscommunication between the plumber they sent out to assess a cracked toilet drain pipe, as well as a blockage. We currently have sewage leaking all over our basement and still haven't resolved the issue yet. My wife finally asked for a supervisor to call us back today and they said we should hear back from someone in about 4 hours.... We'll see, and I'll update. In the meantime will continue emptying the bucket we have under the pipe and keep all the windows in our house open due to the horrible smell.

Called for service on my gas furnace 10/16/20. Worker came same day. After checking he said he needed parts and someone would get in touch with me. No one ever did. Repeated calls went nowhere. I was with HOMESERVE approx. 4yrs. and had never put in any other claims. CONTRACT #**

I called my husband and told him that our garage was flooded. He said we have insurance. We filed a claim with HomeServe and that was fine. My husband worked with the technician and he was really happy with him. He was absolutely wonderful. And when my husband tried to tip him, he didn't accept it. The only thing is I kinda wish it would've gone a little faster because we didn't have hot water for a couple of days. Maybe HomeServe can get some representatives on the ground. There should be someone that turns off the water and drains the heater. Otherwise, it would have caused some serious damage. We're completely illiterate when it comes to plumbing. Fortunately, we got somebody out here to do all. For that kind of service though, you would have to pay someone a service charge to come out and at least turn everything off and drain the heater.

I had a inconvenient flood from my upstairs toilet pipe which was quickly & professionally repaired. All of my concerns were addressed And resolved. I love Home Serve & I recommend their company to all of my friends and family!

My house is old so I got HomeServe as a precautionary measure. I bought into each program that came available so I have everything now. My experience was very good when I made my claims. They were quick and their contractors were very professional. There was a plumbing company that I never even heard of before. Their two guys were here the other day and they were tremendous. I had several neighbors who signed up with HomeServe because I told them about the plan.

I was initially confused by having two separate companies come to my home. I didn't know who was doing what because it wasn't made clear to me what was needed to repair the leak. However, all concerns and confusion on my part were addressed in a timely and professional manner by HomeServe and Lisa in particular---and the job got done. s

We recently had a sanitary sewer line back up into our basement. In exploring the root cause, the Service Dept. from our municipality concluded that the "test tee" on that sewer line is broken and needed to be replaced. I called HomeServe, since we had previously purchased a Sewer Line Repair plan. On the plus side, HomeServe was extremely responsive - a sewer repair company called within an hour of my call to HomeServe, and came out the next day to evaluate. They confirmed their agreement that the test tee was broken, and HomeServe sent another service provider the next day to develop a quote to repair the line. This company also agreed that the test tee was broken and nothing could reach the sanitary main line.

HomeServe is great and they have been very beneficial. Submitting a request is fine and they are so prompt. Their contractors say they are gonna be here and they are. I like that. I had a claim for an issue with an exterior sewer septic line and the contractor was very nice. They were polite and they did their job. Everything is okay so far. We are doing our part here in trying to make sure we don't put anything. But sometimes, things happen.

We had to call for a repair for an outside light fixture. The service men arrived a little early, which was good. They were pleasant and did the job correctly. It seemed like it took hardly any time to complete the job. We are glad we have the coverage, as we are both on disability. We appreciate the good service and will recommend this coverage to others.

We are very happy that we signed up for Homeserve. Over the last few years we unfortunately have had 2-3 backed up pipe issues. Homeserve rescued us with prompt service. They figured out the problem, fixed the issues and cleaned up the mess. They took care of the problem swiftly and professionally.

My basement toilet from the bottom had water coming out. Shower was also clogged. They pulled out a powerful machine and they ran it through 25 feet out towards the street. A out 25 minutes missions completed. Very grateful I was even able to take a shower.

I did a claim to HomeServe for the furnace that was acting up. I called and they said they'd send somebody out. I told the contractor how things were acting up and showed him where the furnace was in the basement. I turned the lights on for them and I asked them if they need any help. They said no and that they'd take a look at it. They worked on it for about an hour and a half, and it worked. Then three days later, it quit working. So, I called them back, and they came back. They had to order a part. I remember it was a Friday because they said that they couldn't get the part until Monday. It was Tuesday when they came back and got it working. The second time that they came, they were only here like 15 minutes and got it working.

I initially called in my claim last Sunday (6 days ago). I got prompt service on that day but they could not fix the problem. I called back the next day and got a plumber late that day but they could not fix the problem. 6 days later I still can’t use my kitchen or laundry room. I had to call back to HomeServe after no response from the plumbing company since 5 days ago (I even called the plumbing company directly 2 times and got no information-they stated they had not even looked at paperwork at that time). Finally got scheduled on Tuesday (9 days after 1st reporting the problem).

Tech showed up and within 5 minutes found the problem. Immediately went to work to take care of it. All’s good now on this end. The tech was very friendly and wore a mask. We were very comfortable with him.

Homeserve was very professional. They checked my policy, told me what I had available to me and got somebody out here to get in touch with me really quick. I called them maybe after dinner, and somebody actually called me back that night. First of all, the contracting company called to let me know that they had been contacted. Then the rep said she would call back when she had her schedule. We actually set it up that night. The contractor was very professional and when he came in, he wore a mask. He did a great job. In fact, I was really impressed with the job he did. My experience was top-notch, and I'd recommend them. Homeserve is definitely worth it.

Service was prompt in responding to problem. Issue was not resolved initially and return service call was necessary. There was still a leak and we had to monitor it for 2 days to make sure the leak was sealed before closing the underground hole. Problem was eventually fixed. I was very satisfied with HomeServe.

The gentleman was very nice and knew what he was doing. Not like others have been. ** TO MR. **? I have discussed this with other family members and to my friends. Told them that they may never use it but when you get up in age you don't know about this new stuff, so let these guys come and get the job done for you. THANKS FOR YOUR HELP.

I have had to call for my new $9000 central air unit to be serviced some 6 times for various reasons at all stages of owning it, starting with installation. HomeServe even disregarded my calls because they do not want to honor the 1 year warranty on parts and labor. They have LITERALLY left me in the cold because I do not have a HomeServe insurance plan on a unit that I bought for $9,000!!! FROM THEM!!!

Very reliable and efficient. Also affordable. Definitely would recommend to a friend. As a homeowner the coverages I have definitely offer me the peace of mind even if I buy another home in the future. I will also purchase the same coverage with your company.

We purchased an older home, and we wanted to make sure we had extra coverage on our house. Homeserve is super fast. Everybody that's come out or anybody that I've had any interaction with has been super nice and has gotten out here within 24 hours or less. I love it so far. Anybody that I've had any interaction with, I've had awesome experience. They’re concerned with my problems. They get it up and running as soon as possible. The most I've had to wait was maybe four hours for a technician to come out. I've had a couple of electricians come out. It's the same guys from the same company. It took them a little bit longer because they were at a job site prior, but they came right out. They came and resolved the problem such as replace a couple of my outlets. It was the same with my AC when I've had them come out.

Home Serve responded to our leaking pipe by sending Aqua Plus Plumbing to our home. Mr. ** was very professional and efficient. Within an hour he had our leak fixed and was on his way. Home Serve really took care of our problem with no hassle.

Plugged kitchen sink and 4 leaks in the kitchen pipes. The Leaks which came from the pipes under the sink and also the drains from each sink. I have no idea as to how long it was dripping, but the floor (particle board) was badly damaged and now it needs to be replaced.

HomeServe is a great company. They are quick to respond and professional. The service agent was very knowledgeable, professional and takes time to show show you what your problem is and how he will fix it. The company also does a follow-up to see if everything is working correctly with services rendered.

Really professional and extremely nice and helpful!!! Thought the lady answering the phone to help was very knowledgeable and helpful and the servicemen that were sent over did a fantastic job and I can say this service is on point!!! Thank you.

Left a bit of a mess in stationary tub that had to be cleaned out; didn't replace pipe insulation -- I had to do so. No space between water heater & furnace so that information pamphlet, on that side, almost could not be gotten out of sleeve. Finally, overflow pipe is on the far side from the drain therefore would drain under or around the heater if it is needed. It might also drain into the next room. Hopefully, it will never be needed. The heater is working well, & I have no complaints about it.

After my husband died, I thought getting a home service plan would be the smart thing to do. I've had a good experience with Homeserve. I had submitted a service request and they came right out and did everything they had to do. The process was easy. The contractors were really pleasant. They come right out and get to work and get the work done, and then they're gone. Homeserve is probably the best thing to have.

My husband called HomeServe and he was frustrated getting through on the phone lines. We had to wait on hold for a long time. But after we got through, we got set up pretty quickly. Then, United Plumbing came out and checked for a leak in our waterline. They found one but it wasn't covered. The leak was in our irrigation line and not our waterline.

Submitting a claim used to be so hard before. But lately, it's been perfect. It's been easy to do. The process has been more automated. So they've been good. The only thing is that when you open a ticket, it would be nice if we get an email with the ticket number, so like the confirmation. That helps sometimes if you wanna check on the status of things. Other than that, they have good contractors that always come. Two years ago, I had an issue that the contractors did and something went bad. I called back and they sent them on the spot in the next day to make the corrections.

Everybody that I spoke to at HomeServe was courteous. My son interacted more with Cassidy's Plumbing than I did because I've been having some health issues for the past couple of months. He went out and talked to the tech, and just relayed the message to me. But I was satisfied. The thing that I was unhappy about was I had to have them come back out. They should have checked the lawns better because they ended up having roots. And that’s why I was having problems with the line. So, I ended up having two visits because the other one, they cleaned, looked for the roots and cleaned that out. But other than that, I'm satisfied. If I need HomeServe again, I wouldn't hesitate calling.

I was with Homeserve before, and then for some reason, I stopped. Then I restarted again. I file claims on the phone and the process is pretty easy and fast. The customer service representatives were friendly and helpful. Recently, Gaudette Electrical Services came out for two different things. The microwave wasn’t working and they came to fix it. The other one was my central air. They fixed it for me as well. They were very nice and professional.

I have hot water leaking under my house. They sent out a very responsible plumber. He verified the leak and white mold. HomeServe has yet to okay the repairs. It’s been 2 weeks. Have called HomeServe a couple of times to no avail. Meanwhile, I’m having to ration how much hot water I use. Have to take laundry to a friend’s house. Not satisfied at all.

I just purchased the home and I wanted coverage in case there were any issues so I got Homeserve. The overall process is fairly simple. I usually call them and speak to somebody. Then they book the appointment in their system and I get a call from their agent. They dispatch whoever their rep is within 24 hours. I had coverage on a hot water heater, and then it died or failed. I called them and they came, but they said it needed to be replaced and they don't cover replacements. I've also had them come whenever there's an issue with the plumbing and they just take care of that.

I called and explained the situation to the person. When turning on the shower to the hot position it made a very loud noise. The plumber came out and told me it was not a covered item. I should have been told on the phone. I wasted my day waiting for the plumber for nothing.

I had an electrical issue. I contacted HomeServe and the same day, I received a message from the electrician. He fixed the problem and was very professional and informative. I would recommend HomeServe to all my friends. Thank you.

My experience with the contractor was good, it was the 3rd person in the call center that I talked to, that I had a problem with. She lied about the info the contractor gave her. When the call for a dispatch was placed, I was given the name & number of the co, it was changed, no explanation was noted on the account. I called the co. the next am. I was told they was swamped from the weekend and that AM and my call was considered critical, due to the temp change I could call back to Homeserve and request it be changed back. I did, I normally write down the names of people I talk to, I didn't that time. The woman at Homeserve said the co. declined the job, and they was booked for 2 weeks, she also mentioned the name of the person she had talked to. In which was shocking to me, due to the fact that was NOT what I was told that AM..

I put in a request a year ago and HomeServe responded. They told me what I had to do and I got reimbursed. Then, a month ago, I needed a service so I called them. The representative asked me what the problem was and she told me that somebody would be in touch with me within 24 hours. She was very nice and sweet on the phone and took all the information I gave. The plumber got in touch with me within a couple of hours. Then I had two of them come. The first one came and his snake wasn't long enough so a second person who had a more powerful one came all on the same day. In both incidents, they were very professional and they cleaned up after themselves. They did a great job and things were taken care of. I was extremely happy and pleased with it.

We had the drain back up in the basement with sewage coming up. We called. I said it needed snaked to the street and asked if it was covered. She said yes. We paid the 25 dollars. Mays and Sons called. The soonest they could come was not for three days. So they show up and said he had just received a text telling him not to go to the street. It wasn’t covered. Even showed my boyfriend the text. To me you guys knew you messed up to even send the text. So he left without doing anything. I called about getting the 25 dollars back and was told if he showed up it’s a service call. I explained the whole phone call situation and how the woman I talked to assured me it was covered. I explained that we would dispute the charges and she told me that was not necessary. They would be sending a check. Well I have not seen a check so as of now not impressed at all.

I have had Home Serve for several years and they have never disappointed me! My 64 year old home, plagued with internal and external plumbing issues involving leaks within old iron pipes, have disappeared via PVC renovations. Love Home Serve! Thank you!

We called the company to see if our claim was covered. They contacted Hers & His Plumbing and we had an appointment the very same day. The gentleman showed up on time. He was very knowledgeable about our problem, and he was very efficient and quick in fixing it. It was a wonderful experience. It's a valued contracted service.

Everything is going rather quick and responsive with HomeServe. I bought the waterline break to start off mainly because I know Buffalo liked to dig up water lines and they wouldn't repair it. So if you got the insurance, somebody would repair it. Then I just bought the plumbing one just in case and it happened to work out in my favor.

For a couple of dollars less, HomeServe was not a bad deal. So I signed up for it and it worked out really well. It comes right off our water bill. I had a water leak over the master bedroom and I called HomeServe out. They sent a plumber out and the experience went really well. He went up, repaired it and left. There was no out of pocket and it was a pleasant experience.

I was so very pleased with the fast turn around time, I do have a little reservation on the plumber who came out, number one we have not had any rain for over a year now so the issue was not standing water from rain, also may be dumb on my part, he looked like he was not following my questions and then I think he was saying I should have had the entire line dug up, I was thinking the plumbers should be able to help dig the line knowing better where and how they run, but with Home Serve... I shall keep you. Thank you.

The HomeServe reps I've spoken to has always been very accommodating. Sometimes I have questions about what's covered and what's not covered and they're very good about answering my questions. I call to file claims and they tell me that someone will be in contact with me. Typically, especially if it’s Mayes and Sons, the contractor gets back to me within the time window. They make an appointment and they're always there on time. And they get the job done. They're very forthright and honest about what needs to be done and what they're going to do. Mayes and Sons has been to my house more than once and they are very professional. They do an outstanding job. HomeServe, however, sent another plumber one time who was very questionable. But that was isolated.

HomeServe went through three different people to fix the plumbing issue. Someone was supposed to contact me within 24 hours and that didn't happen twice. The first person didn’t take the claim so they had to reassign it. It was another 48 hours and the second contractor never responded. Then, Roto-Rooter was assigned and the tech came that same day. Overall, it was a week before they got someone to come. Then, Roto-Rooter had to get a part and the job was finished the next day. The process is not good for me. But Roto-Rooter was very nice and professional.

Cassidy's Plumbing was sent out for a claim. They told me when they were coming and the tech who came out was really nice. He did a good job. I have gotten good service from HomeServe since I've been dealing with them.

The service is very prompt and the workers are very efficient and they are on time. Whenever you call the service providers are very nice and helpful to your needs. They will provide you with the name of the company that will be coming out to your house to serve you. The service providers will contact you and let you know what time they will be arriving at your home and the name of their company. The providers will have on their company uniform so that you will know that they are who they say they are.

Quick service by contractor. The problem was a backup of water in the toilet and bathtub. The local sewer company checked the main lines to verify that the problem was not in the main sewer system. Very good service. He came out and diagnostic the problem and then made sure system was operational.

This is my 2nd go round with Homeserve. I tried another and was very unhappy with that co. Spoke to homeserve about my concerns. They listened. So I am back and staying with them. Most satisfied. They service you quickly and efficiently. Thanks.

It's been two weeks since I learned that I had a water line main break. I contacted HomeServe and was told that they have their own independent contractors. Last month my water usage was over 37,000 gallons. It took several days to get a company to come out to look at the problem. The company that was hired to perform these repairs, came out and determined the location where the leak was coming from and then left me hanging for a week. After numerous phone calls, they finally came out to install a temporary water line above ground. Since that time I have been put off numerous times. The job has still not been completed. I am curious to know who from HomeServe is following up to make sure these jobs are being completed in a timely manner. I do not want to change companies since they have already started the job but I don't understand the delay.

They helped out great with the tub and washer. However never checked out to make sure the draining system was ok in my home. As a result- my kitchen sink is STILL- backed up. I just wish they would’ve turned around, and gone into the kitchen and just looked to check that out, to make sure- all was well and ok before leaving my home.

The water heater was leaking and I called HomeServe. My husband and I decided not to have the big tank put back. We wanted to have the tankless. We bought it but when Hers & His Plumbing came, they wanted to put the same big tank again. But the problem was that the base where the other tank was was already destroyed by the water. There was no point to put the big one in there but they refused to take the old tank down. Also, the guy in charge of Hers & His wasn’t professional. He stood in the van and he would send a guy who was in training to talk to me. He didn't get off of the car to talk to me as a customer. I was disappointed with the service.

In the past several months, I’ve spoken to at least 3 representatives re my sewer problem. All referred to a supervisor who was to call me within 1-2 work days. I received NO call backs. 9-18 had another service call due to sewer problem, representative was to call the plumber for more info about a week ago, again have not received a call back from the representative.

Came out to survey water leak. Very uncaring and not wanting to do the job. And not wanting to see where the leak was coming from. Pool or sprinkler system, I felt that they were not interested in the job but the money.

When the plumber arrived for my backed up toilet I told him a rag might have been pulled into it while cleaning the toilet. Instead of the plumber trying to remove the rag he plunged the toilet driving the rag into the sewage pipe where it can't be removed except by snaking the pipes out. Either he was incapable of doing the job or was in a rush to leave. My prior experience with HomeServe was VERY GOOD though.

Wonderful professional experience. I had two major problems at the same time. I called HomeServe about my hot water heater and a problem with my A/C. The phone Representative was very professional and courteous. They scheduled professional teams the same afternoon. An A/C Technician came out the same day and fixed the problem. A plumber came out the next day and replaced the tank.

We had a plumbing issue that turned out wasn’t covered under the plan we had but the plumber from The Rooter worked extra hard to fix the problem thru the toilet when it would of been easier to fix from our crawl space but that would of cost a fortune. We are retired on a fixed income so we greatly appreciated him taking the extra time to save us money. We have since purchased the outdoor plumbing plan as well.

When I call for help with any of my plumbing problems; you respond immediately within the next day. THANK YOU! I cannot be more happy with your service. I feel the payment plans you offer are great. It helps me to be able to budget myself, especially now with the Covid-19 and not being able to go back to work at this time.

The team was right on time. They did a good job and wiped everything down. Very satisfied. Have always been very satisfied with the services of Home Serve. We have been using Home Serve no for many years. Thank You.

HomeServe excellent customer services and providers. Response time was immediate to get professionals to come to our home, evaluate the problem, and install a new unit. It was flawless and seamless from start to finish. We thank you for your high level of expediency.

When calling in for problems they are very understanding get information and within a hour. The company they call will be calling me within 30 minutes. The company has always do a good job. Thank you???? And happy too.

Men were so helpful and so knowledgeable, I would definitely tell people about you...I did not know about you till I saw your truck across the street. I copied the phone number off the truck and called for an appointment.

I pay my premium promptly and expect good service. Unlike the commercial with Mike Rowe that portrays a great image of the company HomeServe I have received the complete opposite. I used my home warranty provider that had a service technician to come out to my home and said the problem is really coming from outside underground raising my water bill and home serve says if they can't see it they won't fix it. Therefore I am going to be stuck with a bill that I actually pay insurance for. How can this be? What is the point of insurance?

I had a stopped up drain and HomeServe got it straightened out. The techs that came out were courteous and they did a good job. Then, I had water leaking to the basement from the toilet. When somebody sits down on the toilet, instead of the O-ring holding it, it spreads out and causes water to leak in the basement. The contractor said the floor being weak caused it. I got to get that resurfaced and I haven't been able to get the guy that's supposed to be doing it for me. I’m waiting for him to give me a word when they can come and do it.

Submitting claims to HomeServe is very easy and when the contractors come out, they do what they're supposed to do. A tech came this week to find the water leak and the tech who's going to do the work is not coming out until next week. I was a little concerned about that but it worked out because I'm having a baby shower and I would have preferred them not coming this week.

I call them on Monday and let them know that I was in need of a plumber and was given the runaround and said that they would get someone out here on Wednesday. Mind you I let them know I had to turn my water. Wow bad service so I thank God I had money on hand to pay a plumber to come out today. Wow.

My claim with HomeServe went very well. Water was leaking into my garage. Their contractor D R Sevacko figured the leak was from my toilet ring. They decided to replace that and said that if that didn't stop the leak, they would have to tear out some of my ceiling downstairs. The techs who showed up came into our place with booties on their feet and with masks on. They put in a new toilet ring and said that my toilet was the one leaking. Overall, I feel very good about them. My neighbor liked the way things went for me. So, she's gonna sign up. She also told her sister about HomeServe.

Everything went smoothly and well when I submitted a service request. The reps on the phone were polite. Then, the contractor came and everything has been working well. It's worth your while to look into HomeServe.

I was very happy (5 stars) with the electrical service. I was only so-so happy with the plumbing service. The actual service that I received was excellent - no complaints with Pipeworks; however I was disappointed that HomeServe declined to cover certain repairs that I feel should have been covered.

The representative at HomeServe was very polite and efficient. The company, Downey Plumbing that was sent out to do the repair respond quickly and repair was done within 2 days of being called, WONDERFUL. This experience was totally awesome and I have recommended your company to the neighbors who asked. Thank you.

I have too many houses and so many policies with HomeServe. Overall, they've been doing a great job and I appreciate it. Everything's working for me and I have no complaints. I love the service.

I have very little water pressure in my house. I called HomeServe because my bathtub water pressure is worse since the water pipes have been replaced from the outside of the house up to the water meter. The toilet next to the bathtub does not fill with water now either. I called HomeServe to get the toilet fixed and the bathtub water problem fixed so we can flush the toilet and take showers and the plumbers did not even attempt to fix the problem. So I am very dissatisfied because I am a single mom with 2 children living in my home and we really need the toilet and bathtub to work properly especially during this COVID 19 pandemic.

Great job. Thanks for your quick help with a leak in the basement, so glad I have this co. to call when I need help. All have been helpful...from first telephone call to call back and fixing the problem.

Service person corrected water leaking in basement by putting on sealant in upstairs bathroom toilet. He was very courteous and corrected problem. However he cracked two ceramic tile on side of toilet and in back of toilet. This has been reported and am waiting to hear from claims department.

I called to get my furnace blower repaired. The tech looked at the furnace and said that there was rust and that it may be cracked. Without doing a further inspection he refused the service and offered to put me in touch with his office to purchase a new furnace.

My kitchen sink was blocked up. He went up on the roof and tried freeing the blockage but the snake would get to a corner and would not go any further.. He came in the house and removed some PVC connections and ran the snake in it. Got it cleaned out and put the plumbing on and ran water.. No leaks and working great again... It was a pleasure to have a gentleman repairing the drain..

We have been Paying for the service for 20 years and used it 3 times. Our Initial request we put in through Dominion. We heard from no one. We called a couple days later and found out they had put it in as a refrigerator. Corrected that. Heard nothing from anyone. Husband called Dominion Energy many times demanding someone call us back. When someone finally did call us back we had no information. This went on for at least a week Total lack of communication. We had to call and demanded follow up every single time. Repairman finally came and evaluated in 5 minutes. He told me he would not repair. Called our contact- she said she would find out what was going on. 1 week later-nothing. Called again. Told her I was getting my own repairman and sending her the invoice.

The entire experience was great. The technician was very friendly and quite efficient. I would definitely recommend to friends and family. It's worth the peace of mind having HomeServe for those things that come up unexpectedly. Definitely worth having. I'm probably going to add more to my account.

Home Serve came out. Drain was working when they came so they weren't allowed to put a camera in. A Walter left a message for me to call him about the service call. I called him. Left my name and number for him to return my call. He never did so my problem is still here. There's a tree in my tree lawn - a city tree which I'm sure has roots invading my drain. It needs a camera but what do I know. I thought having this insurance would help.

Phillip, from United Plumbing, did an excellent job. He explained everything that he did to fix the problem and gave suggestions for not having the same problem again. The fact that he came on a Saturday was great as It was an emergency.

Jack the Aqua Plus Plumbing Technician responded very promptly & was safety conscience. Jack explained what he was going to do to unclog the drain and improve my flow. His description of the tools being used was very beneficial. Very satisfied with the outcome.

Charles and Kim ** from the Green Mile Group were very professional, arrived on time as well as finished the job quickly.. They did a terrific job. If I ever need a plumber in the future I will definitely request their services.

I am dissatisfied because the basement got flooded when the shower in the basement overflowed. Homeserve sent a plumbing professional the next day. He did nothing. He said that we should have called when it was still flooded. But when we called on Saturday during the flood, we were told to take pictures and clean it up. This is not a new situation, which is also why I am upset. About two years ago, the plumber installed a backup 'valve' to prevent this. It clearly didn't work. Why am I paying for insurance that doesn't cover anything!?

When Ace Mechanical came to my house I told the mechanics that the washing machine repairman told me that he assumed there was a clogged pipe. What I did not appreciate was that the Ace men could not snake out the pipe to clear the clog. So now I have to get another plumber and pay them to fix my problem.

When I asked for M.B. Haynes they did not want to send out service person because they said you DON'T pay your bills. Then they told me I didn't have coverage for repair. Any time I have EVER called for something there is always a reason it is not covered. I think the thing Homeserve excels at is perpetrating fraud!!!! If you REALLY want my opinion---call me. Trating a fraud!!!!

This is 2nd time this year someone came out to put Freon in unit. On this visit tech didnt leave any paperwork and said he would check it and would add a pound. My question is why they cant just feel it up?

It took 6 days to fix my leak because you did not have a contractor who would work with you in South Hill. Also the people I talked to for 3 days said 3 contractors had been contacted and none had returned your call. Also no one return my call for an update. When I ask for a manager I was told a request had been sent. Only when I located a contractor myself did the water get fixed. Last week I asked for a copy of the bill to get an adjustment on my water bill and gave them my email. The next day I called to tell them I had not receive it and was told it would take 5 days from 9/11 to send. When I talked to a manager to tell her about your service she was looking at the invoice and made note it was a good price. That was over a 10 days ago!

I had a horrible experience with HomeServe. I put a call in on Thursday for a plumbing service and I did not hear from the plumbing company, Belfast, at all. I called them four times and today, I called them twice. I got somebody on the line and the woman said I was scheduled but they didn't know what time. She was not receptive to the fact that I was frustrated and that I was just trying to get some information. I was asking what time that the technicians were gonna come. Her response was, “I had two people out sick and I'm overwhelmed." But that's not my problem. I reiterated to her that I have water flowing everywhere. I even called the city water department. And they don't have the time.

Took my money and did not provide coverage. After contacting them about my sewer backing up, they informed me that my policy was canceled. Due to nonpayment. After reviewing my credit card charges, payment was made, And I even have a copy that they had received the payment. But they insisted that no payment was made and wanted to have me make another payment. Absolutely not worth the hassle to deal with them. I’m having my credit card company dispute the charges at this time and went ahead and hired a plumber to fix the problem.

Hot water tank broke. Called Homeserve and had a very pleasant and helpful person set up the repair. Repair company was at my house the next morning and replaced the tank. Done quickly and professionally. Excellent service from phone call to completion of the tank replacement.

It's fairly easy to get the claim pushed through with HomeServe. We had a backup. The plumber came out but he couldn't get it. So, he had to call another one. Another one came up and he couldn't get it. Then they sent another team out. They ended up getting it. Then I had another backup that came up even before that go. I had another plumber come out that wasn't connected with Homeserve or Haynes. He suggested that I run the camera down the system.

They use Drain Medic. This company has unscrupulous plumbers. They charge about double what other plumbers charge and they make the job more complicated to get even more money. This my third experience with them. Tell HomeServe you want and need to use your own plumber! But they make it hard on you to do that.

I pay HomeServe about $140 a year for coverage and when I go to get their support they tell me that they do not cover the pump in my septic system. Why do I need them? I am rethinking my need for their contract.

Both plumbers were polite & professional. After 2 tries, our second plumber was able to fix the problem efficiently. He made very sure the drain was running clearly before he left, & cleaned up the area. We are very grateful for their expertise.

Timely, kind, professional, experienced, found problem right away. Would use them again. Love Home Serve best plan people can have. Comes within 24 hours no matter what problem you have. Customer service is always nice and listen. Will use them again and refer others to them.

We had trouble with our bathroom. The plumber was clean and nice. He worked and was done quickly and told us what the problem was. I am so glad I signed up with Home Serve. They protect my entire home.. Always prompt and superior service.

I needed Plumbing services.. Filing a claim was easy! Technician arrived within 10-12 hours of filing my claim. The Technicians were competent and knowledgeable! All in all... Easy filing a claim, fast courteous service from Customer Service and Contractor, Competent and knowledgeable Customer Service reps and Technicians!

Disappointed having been a customer for many years. The air conditioning experience was an unnecessary disaster. Too many calls with no one paying attention; unnecessary extended wait time for calls to be answered and the worst on-hold music. Sadly the website does not allow for service calls thereby annoying the end consumer. It has forced me to cancel the air conditioning service policy and purchase and have installed a new unit at my expense when this could have been prevented.

I am extremely pleased with Home Serve. The men were very professional in dealing with my plumbing issues and I will definitely recommend this program to my friends family and coworkers and I look forward to utilizing the other programs.

I have had HomeServe for a while now. They've always been prompt in responding and sent repair men that were efficient, effective, clean and polite. I am very pleased. I have had several problems that have arisen and getting them fixed has been effortless!

Our home is only six years old; but our sewer line clogged at 6pm on Wednesday night and we were without water or toilets but HomeServe contacted Down Home Plumbing who tried to unclog the sewer line for two hours that night and returned the next day and spent four hours digging a replacement sewer line. The workers were very hard working and respectful. We have had the HomeServe Warranty on our primary residence and six rental properties for 3 years but this was our first claim & we are very satisfied.

Was very pleased with everything... The plumbers, the girls I had called and explained the problem I was having with water leaking from the shut off valve.... All was done very quickly....and now I have a new water turn off and no more worries.. Thanks to Homserve Ins....