HomeServe Reviews

Doesn’t cover most things, don’t know if it’s worth it. It doesn’t cover hardly anything, the people they send are great, but it doesn’t cover the issue. Why can’t it cover more things, it only covers a stopped up toilet. So why pay the money? You need to cover more things.

Professional Rep readily established repair appt. w/ qualified contractor that provided quality fix. Rep was knowledgeable & pleasant. On another call, received equally helpful claim info. My experience w/ HomeServe has always been great. Would not hesitate to recommend to anyone.

Poor drainage of water could not be fixed by snaking, due to hole in pipe. New pipe was installed, but another leak developed. A second pipe was added. Still sluggish drainage of water from tub. Workers tried to fix the problem.

I called HomeServe for my outside light. They came out and looked at it and told me that I needed a bulb and they couldn't go do that for me. I had to call another company to come out and do that. Overall, it's good to be able to call somebody that I'd had already paid for to keep service.

If you are looking for a boiler installation do not go through HomeServe! They contract out to companies who they do not check up on and do not ensure that they do a good job. I have had a boiler installed at a property and the boiler has been left on a temporary circuit, engineer saying he is not qualified to fit a wireless thermostat, the condensing pipe having also been fitted wrongly and a radiator left not working correctly and them saying it was a previous issue to the installation. Almost a month on I am still battling with Homeserve, we have lodged a complaint, to which we have had no response. They have had their money and now they are reluctant to finish the job!!!!

HomeServe offered $4.99 a month. I had plumbing with them then I took electrical. HomeServe only covers inside and outside plumbing and inside and outside electrical and sewer. But the warranty has saved me a lot of money over the years when I needed some service. I have told my friends about the warranty and I have been an advocate. I'm fine with their electrical service. They've sent reputable people out. I recently had an electrical claim and that was really good. A man called me and told me what day he would be coming in. He called me half an hour before he got here and he took care of the problem. He was in and out in 15 minutes.

We had our drain in sink unclogged and we were very happy with the service we received. The gentleman was very nice and kind and did his work very well. Enjoyed visiting with him when he was here. Thank you for sending him.

I've decided to take advantage of the other program that HomeServe offers. The ease to which this service works was outstanding. I didn't have to pay any deductibles or balances. I've already recommended to others. It's the best program to protect yourself and your household against any home disasters.

I don’t have any idea anymore of what I agreed to - supposedly! This is simply not the way to conduct business! Please send contract and costs and any other pertinent information immediately to my email address: **

Having HomeServe has saved us more than we've spent on the bi-monthly premiums. They have never failed to respond immediately when we call and have only sent really good contractors to unclog a sink, toilet or laundry line. Some neighbors and friends who use HomeServe would have had much greater expenses when sewer lines collapsed had it not been for their coverage. Can't say enough positive things about having this coverage!

With HomeServe, I don't have to search for somebody if something goes wrong. They do it for me. Recently, I had clogged bathroom drains and the tech was out right away. He cleared the drains for me, just like I needed, and he was very pleasant. He went through all the COVID protocols and cleaned up after himself. At another time, I had a hole in my front lawn and called the techs out. They dug out the sod that was there and found an empty dry hole. There wasn't anything leaking or anything they could do, so they put it all back together for me.

We had a leak that we noticed in the garage coming down from the first floor area and we really didn't know where it was coming from. So, we called HomeServe and they got ahold of a plumber. He came the next day and he located the leak pretty rapidly. He opened up the garage ceiling area, where the leak was coming from, found where the leak was coming from, and repaired it. He had to go into our bathroom, into our whirlpool tub, and our Jacuzzi tub. And it was in the actual turn and shutoff valve that was leaking. So he replaced that, we cleaned up the mess, and away he went. Everything's working fine now and we have no more leak.

I was getting a leak in the garage area near my AC, so I thought it was my AC, and I called out that company for their insurance. They came out and said no, it was a possible plumbing issue. So, then I called HomeServe. They came out and resolved the issue. I was happy with the process. With HomeServe, I like that I'm allotted a certain amount for the type of plan I have that there's no deductible. With the company I had before, every time that something happened was $75 deductible just to come up.

They do not repair our heating unit that making noise from motor of furnace. Instead, tech shut off putting red tag, forcing us to replace whole heating system using their sales team. This unit has been working fine except little noise when motor start blow air.

HomeServe took care of my service request and they did a good job. Techs came out long before the scheduled time. This is my second time having service with HomeServe. Last year, techs had to check the boiler and service it. It was for the winter. They performed good service.

HomeServe is responsive to service. When an outlet was not functioning, I called them on the phone and the repair company that came was very good.

The contractor - M&M Plumbing was very qualified, efficient, explained everything, did an excellent job. The Home Serve hot water heater protection plan was EXCELLENT - I would recommend the protection plan & in fact just started a plan for my furnace. VERY, VERY SATISFIED.

HomeServe's service is okay, but the company that they sent out charged me for service call. The repairman did the job and then charged me 75 bucks. The refund took a couple of weeks, but I finally got my money back. HomeServe should inform their employees how they work.

When I first called, told to call back following week bc only emergency work due to hurricane then changed story to union contract negotiations pending. I called back next day when I realized problem was worse than I thought. Then got appt with no mention of prior stories. Power restored next day, but further work needed. Then got same story to call back next month re: contract neg. when I called. Called back immediately and different rep took my info with no mention of delay. Work finally completed. Work well done.

Guys showed up on time, ready to get the job done. I have Ins with Louisville Water Co & this is 3rd time being fixed. Looks like these guy got it done (I really hope so). Thank you! I Would recommend this group.

I had a bathroom claim to HomeServe. The guy who came out was very knowledgeable, and he was great. He called back the same day and scheduled the appointment. I recommend having the warranty to everyone. It's a good thing to have.

Edward came to the house. Started to troubleshoot problem. Found the the problem after checking all areas that cause the backup. He started with the camera and discover exact problem. Exceptional customer service from the office all the way to service. Very pleased with expertise of the company.

There is not enough room here to cover the situation. You might look at the notes from my calls to Home Serve 9/23 and 9/24. I have never experienced such incompetence in my life. On a positive note, Pam, in customer service finally listened to me, found a solution and actually called me back to say so. She was the only person who cared or listened. I'd welcome a call to.

We recently had a claim to HomeServe for the washing machine. The technician was excellent. They had to order the part. I like that with HomeServe, I don't have to repair it myself and with the service agreement that we have, we don't have to pay a service fee.

The bathtub was clogged and the tech took care of it the same day he came. I called HomeServe to file the claim for it. With HomeServe, I like having someone to come and fix the problem.

Called support number on my FPL bill. Spoke with customer service who transferred me to the correct contact. They said they would send someone asap, but maybe next morning. Received a call 30 minutes later, plumber was on his way. He corrected clogged kitchen drain and was gone within the hour. Outstanding service.

The toilet in the master bathroom was leaking. The plumber came and told me that I would need to replace a ring or replace the whole toilet then I'd have to get it and I could schedule to come back and pay him a few 100 bucks to put it in. He was great. However, I pay for the insurance. I thought they were gonna come out and be able to take care of things. It's no different than if I would have gotten anybody to do it. I buy the toilet myself and they don't pay for it. I have to pay them a fee that I paid less to an outside plumber to go put the toilet in. I was not pleased with HomeServe with the experience, because it didn't save me any money or time, which I thought it would. They don't cover everything. Customers don't get discounted for general plumbing services.

Cassidy Plumbing came on Sept 13 to fix shower faucet. They said will bring parts and fix Sept 15 between 1 pm - 5 pm instead they came at 11:09 am saying no one home. Never answered my call between 1-5. Sept 16 another company came said I’m not covered (Kramer & Sons Plumbing). I’m very upset about this. Had to pay for everything out of pocket.

I call Home Serve and within hours a plumber will be at my home fixing the problem. No mater what the problem is they get it fixed. I haven't had any problems whatsoever with Home Serve. As I said earlier, I call them and within hours someone will be at my home fixing the problem. Even when it's our A/C that needs work.

Fantastic home warranty company that actually does what they say they will and covers what you pay for without ANY hassle. I have had several different claims that were all covered and I never even saw a bill. The company invoices HomeServe directly, and HomeServe lays them directly. This is not a reimbursement situation, and a Service! Service!

This was a good experience. Plumber cleared drain within a few minutes and was on his way to his next job. I believe has name was Dennis. His friendly manner put me at ease. Should I need a plumber again I would call your firm.

I called for support since the electric company did not respond to my outage reports. Maria answered and was professional and to the point and was able to get a service technician out that day within hours of the call. The techs that responded (Anthony and Kyle) were extremely nice and polite. They checked everything out to determine where the issue was. Although, the problem was with the electric company's system and my contract with HomeServe didn't cover what was needed, they took the time to give me additional information/recommendations related to my electrical system that was very helpful. I feel that was above and beyond the required work.

I was quite happy with the serviceman. He was on time and very friendly. He did the job without my help - I was an HVAC contractor 45 years ago. I was not happy that your $25.00 charge was now $50.00. When did your rate increase? Bill **

Have had Home Serve for several years. First time I have used it. Donco Electric came and Don replace several outlets. Extremely pleased with Don. He was very nice and fixed everything. I have several different plans with Home Serve covering different things. Was thinking I might be wasting money but this was so easy thinking about adding outside electrical. Very happy with Home Serve and Donco Electric. So easy. Just call Home Serve tell them my problem and they take care of the rest.

We experienced multiple plumbing problems during Flooring installation and called HomeServe about noon and were provided excellent service the same day. Otherwise, we would have been without water for the day and would have no choice but to go to the Hotel for the night.

I am pretty much satisfied so far except when I called for service under the hot water heater contract the person did not give the information to be put on the ticket correctly. I was pleased with the tech. because he stayed with the job until he could get things approved. It did take the person on the line from HomeServe a long time to understand the problem and give him the approval.

My entire house backed up. When the gentleman came he was professional and personable. He found that the issue was in fact inside the home. He fixed the issue in no time. Thank you! I'm going to sign up for the inside insurance too. I'm very happy with this service and would recommend it to everyone I know.

The sinks in both of my kitchens were leaking. A set of brothers came and fixed both of my sinks without an issue. They were prompted, proper and cleaned up after themselves. They also answered all of my questions throughout the service.

Timely. Was able to fix the problem and make recommendations. Very professional. Followed COVID-19 protocol. Polite explaining what caused the problem, how to prevent future problems, about how much it would cost. Thanks very much for the help. Highly recommend. Hopefully if I have any other problems he is the one who can come and fix it.

Everytime someone comes in from Homeserve we have to pay additional. I really don't understand the point of paying them every month. Whenever you call them about anything messed up in the house, they always say this is not covered. Pretty disappointed.

IN July I took out a service contract on my gas boiler. In September I had a breakdown and Homeserve sent out a tech who said it was covered. Then he came back and said his manager said it was not covered. They gave me one excuse after another and made many false statements that contradicted what their own contract stated. Three people were supposed to call me back but never did. Finally their customer service manager told me I would not be covered and would not honor the contract at all. They refunded my money and then hung up on me. Through my own research I found out that this is the norm rather than the exception. Please, for your own sake and sanity, do not do business with this company. You will come to regret it.

Requesting the service was easy. The actual logistics of the process were a little more consuming, but then it was still good overall. In fact, in some ways, after working through the process, the representatives went above the call of duty. At the beginning, it seemed like it was a little less than what I expected. But ultimately, I ended up being very pleased with what happened. The first contractor I had was a straight-up bozo. I'm a class A contractor and when the guy came on the job, he was someone that I wouldn't want to have working on my job in the past. But the second one that was sent was awesome and had the job taken care of in no time. Overall, HomeServe went above and beyond to try to satisfy us.

I haven’t really used HomeServe's service until recently, but it's pretty quick and easy. I had issues with my sink. It clogged up. I called them at 12 AM. So, they had someone here instead of me waiting for the next working day to try to resolve the issue. The person that came just snaked the sink and then went on his way. I had another problem but I couldn't show it to him. He said unless he sees it, he can't do anything about it. So, he wasn’t able to resolve that problem, but it hasn’t come up recently. So, I haven't really focused too much on it.

On Sept 1, 2021, I reported a clog in the mainline which was affecting the bathroom area. To make sure I was reporting this accurately, I consulted with a local plumber who verified the issue. After one week, I called back Home Serve, only to find out that the claim was canceled, by "higher ups" as the Interior Plumbing contract does not cover clogged/broken fixtures. I spoke with a customer service rep., Cassandra, who kept repeating fixtures are not covered, even though I kept repeating there was a clogged mainline which is covered. She told me to call back later, speak with another rep. to file a new claim, but she guaranteed it too would be canceled. I kept asking to speak with the "higher up" who initially canceled the claim, but she refused to put me through to this person.

Once I tried HomeServe, I liked how everything was and I've always had a good experience with them. This last time, another guy came out after the work was done. HomeServe deals with a lot of different companies, so they maybe dispensed two different companies out here because after the one company had come and did the work, a couple of days later, somebody said they were coming out. I didn't know if they had to check on what was going on, so I said okay and accepted the appointment.

Whenever there was some problem with plumbers and they were not available, I'd follow up and then somebody would say, “Okay, I'll come tomorrow.” Then, they don't show up. But with HomeServe, I'll call one person and I'm able to follow up, and they have good companies in contract. I recently had a sewer backup, and they sent a female plumber for the repair.

I had a stopped-up kitchen sink and All Dry of Baltimore came out, but they did nothing. They said it wasn’t a problem. I needed a garbage disposal and they didn't do garbage disposals. So, I told them that I didn't have a need for them if they didn't do it. I sent them away. I was too stressed out to do anything more. I paid the money, which was way over $200 and went on about it.

When the unit wasn't cooling at all, a contractor came out the same day. My husband and I were very pleased with HomeServe. I’ve had it and never had to use it but when I had to use it, it was there.

I had an issue with the sewer. The water was backing into the house. But I caught it in time before it got disgusting. The tech got there around 8:30, which I totally didn't mind because he had another job after mine. He left pretty late. He was very busy. It was on a Sunday. So I was super appreciative that he came out.

Everything was great when I submitted a claim for my AC that went out. The person that came out was very thorough and great. The process was very smooth.

You sent a plumber who was not prepared in knowledge, ability or equipment. A totally unexpected experience. Plus he damaged my washer. The response of HomeServe has also been very mediocre. I would have thought that my concerns would be taken more seriously. However I have been left with no choice but to seek further satisfaction.

I called to report a non working attic fan. The tech dispensed out was fine, he identified the problem. I asked if they replaced the fans? He said he would need to consult with his supervisor and I would be given a call back. I did receive a call back and the supervisor couldn't give me a quote on replacement. This was on a Friday. I was told he needed to give it some thought and would reply by Monday. Needless to say I chose a different electrical company because to this day no one ever called back. It's been about a month now.

After 6 visits by technician it seems like they finally fixed the problem with my central air. They were all competent and friendly but all were very hesitant and opposed to replacing any parts....I had "premium" service plan, so cannot justify why it took 4 different techs to fix the problem.

Everything was fine with submitting a service request to HomeServe. Their customer service is great. The last contractor asked for permission to knock on the wall and I gave permission for them to find a leak. I gave them a nice little tip too. But I found out a week later when I went downstairs that my basement was horrible. They didn't tell me that they knocked out my basement and left it a mess.

It was my first time submitting a request and it was great. The plumber who came for the sewer that was backed up was great.

The sign-up process was a little frustrating. I had an account but the service hadn't started yet and when I tried to sign up, for some reason, it was not allowing me to do that. I had to get a hold of customer care and get it figured out. Other than that, my first experience was great. I called, got things set up, and paid the service charge. The tech was very prompt, respectful, and did a great job. He got the service done in a reasonable amount of time. If someone were to ask about HomeServe, I would tell them that it's a service and that they should seriously look into getting it.

I tried HomeServe for my plumbing and they did a good service so I used them for electric and all kinds of stuff. So far, the contractors were professional. One time, the contractor said that they couldn’t open the thing in the basement and they had to dig outside. But then until they do it, they said it would take a few weeks. I have five kids at home and I cannot wait for five weeks. I got another contractor and I paid $500 from my pocket to fix it temporarily. Then two weeks ago, it happened again. They sent another somebody to open it. This was my only issue and I thought it was wrong.

The water heater was broken. The contractor was out on the same day I filed the claim and they resolved the problem that day.

Dubois Electric came in for an interior electrical issue, and they put in a temporary fix for it. The breaker box is kind of outdated. It's kind of reaching its age limit and needs to be updated. They were supposed to get back with us about getting that done, especially if it was going to be through the warranty as well. It should be covered under the warranty because it's the interior electrical box.

Great response from HomeServe. Quickly connected us with a plumbing company to service our main line. Plumbing company - also quick to respond to our needs. Thank you all for your prompt and courteous service. ** family appreciates our main drain not backing up and causing issues with drainage.

The house wasn’t cooling at all. The system was just constantly running for 24 hours, and it never shut off. I told my husband, “You know, something is not right.” We called another air conditioning company and I made an appointment, and then I remembered I had coverage with HomeServe, and I ended up calling them and canceling with the other company. In about 20 minutes after I talked to HomeServe, I got a call from the guy from Texcellent. He told me that he would be over in about 30 minutes, and sure enough, about 30 minutes later, he was ringing my doorbell. I told my cousin about HomeServe, and she enrolled last week. I told her that I was really impressed with the customer service and the level of care that I received. It was flawless. I've never received service like that with anything in my home at all.

For the most part, the submission process has been good. I do it over the phone and the reps are awesome. They have a good knowledge base of the product. It has been smooth and direct. With the techs, I haven't had that many issues that I had to call before and whoever I dealt with, they were there and they tended to give straight answers. I only had one issue with HomeServe, and that was 12 years ago. A plumber came out for a leak, and he messed up the job, but HomeServe came in and gave money towards it. That was a disgraceful situation, but beyond that, HomeServe has done a good job. They're definitely worth reviewing.

HomeServe's claims process is good. When I had a sewage problem, the repair man came out within couple hours and fixed it right away. He was very nice and helpful. Overall, it is good to have a home warranty.

After almost two weeks and a complete runaround I went and got service myself. Phone calls to HS were a joke. Had to repeat problem to customer reps over and over. Lack of service provider even gave name of personal repair service. They finally got one 200 miles away. Never got phone from service provider until after I canceled. This was a complete turn around from all previous service calls where I gave 5 stars over the past five years.

We called in the morning and within an hour a crew was at our home. They were very polite and did excellent work quickly resolving our issues. The customer service person was outstanding and very helpful. We highly recommend having HomeServe on call to rectify home issues.

At first everyone was very kind, attentive & helpful. The electrical issue we are still having was only partly resolved. I have called back several times to have the service completed, but I keep getting told you will call me back. The front of our house still has no power. This is dangerous, as we have to come home in the evenings to a pitch dark gate and yard. I am very disappointed.

It's a money game and scam. I paid for years for the hot water tank service. When I needed a new one they sent their people out. $1800 to replace and they would only pay up to $1000. I was responsible for the rest. Thankfully I had checked hot water tank prices. $569 for a new one and my son in law installed. They should have done it for nothing. I paid all those years and then they jack the prices and you have to pay some more. Scam big time!

A Roto Rooter plumber unclogged a very seriously clogged bathtub drain. He also advised us on how to keep it from clogging again. I'm very glad that we had the coverage from your company. Your service was much appreciated. Thank you for giving us such good quick help.

Waited for guys to show up. They were very nice and confirmed that it did need to be repaired. Workers would be available in a week or two. That was last month. Hoping to get a follow up call soon to schedule a day to get repair done before it creates a worse situation. Hurry up and wait.

The team at HomeServe responded to my emergency within a half hour and directed my repair to a local company. They were efficient, professional, and extremely helpful. When you are dealing with a crisis, it's critical to be able to rely on a team that can support you and take care of the issue. Thank you for your assistance during my crisis!

Repairman arrived on time and completed repair, meeting all expectations. Ceiling fan had a short in wiring. Wiring short repaired. This was a safety issue and a fire hazard. Polite and helpful, explained repair process to me and cleaned up repair site.

My drain was clogged. I called customer service. They fix it the very next day. Customer service was very nice. Right on the job. They did a job well done. I would recommend them to anybody. I'm thinking about adding more services to my plan for my home cuz I really think they're honest and you do a great job.

After seven months of dealing with plumbing issues with HomeServe I finally hired another plumber to fix my issues. This out of network plumber fixed my issues right away and said that home serve was screening me over by not fixing my problem and another plumber that they sent could have caused my problem to begin with. Waste of time and money dealing with home serve. Plan on cancelling service.

Not happy with the techs that are sent out to service or repair items in the home. Air condition has been out for close to two weeks and no one from Home Serve has touched base with me to keep me updated. Had to call to find out the status of the claim. The company they sent out is really good however Home Serve needs to get it together!!!

The guys came late at night & we were grateful. We knew a lot of people were having issues with the real high heat wave so when they came÷ at night it was a wonderful surprise. They were fast, friendly & professional. Thank you.

Terrible, absolutely nothing done. I had to hire a plumber to snake the window well drain. The plumber I hired snaked the drain that was clogged by tree roots. The two men that came out from Haynes plumbing were of no help. They said whatever caused the water to run into my basement was not covered. Then I heard them discussing how much the job would be and one said probably 500.00. Seems these people are using HomeServe to get jobs they charge the Homeserve customer for. I'm truly disappointed with the way I've been treated with HomeServe.

I was told by several representatives that my well pump would be covered. Because of the miscommunication on their part, the work that was done isn’t going to be paid to the contractor. I was 4 days without water and after 2 of their contractors told me they didn’t work on well pumps, I had to find a contractor on my own. Call after call of being told the wrong thing is very upsetting to me along with me being totally embarrassed for the contractor. It just amazes me that this company doesn’t stand behind their word. I don’t feel this is an honorable company.

Very professional. Answered all questions. Did not rush. Explained treatment procedures accurately. Took the time to completely demonstrate machine and the amount of time needed for good results. Arrived on time to deliver and to pick up. Very courteous and helpful.

The repair company has been very great. I had a terrible stop-up with my sink and they put in for additional work to be done. The sink needs some extra work to try to get it un-stopped-up. It's an easy process and a good service. I haven't had any problems so far, using the plan. You pay for something you don't really use. When it's time to use it, usually, you have a lot of problems but HomerServe is good. So, I would recommend it to someone else.

Last year my AC went out. They came and fixed it. This year the exact same issue came about and they told me, "Too bad, so sad. You used all your limit last year so in two months we can revisit this if you want to call back." I live in Arizona today. It is not that bad out, it is only 104. Last week it was 115 almost all week. There is no way that I would live long enough to last 2 months in this heat without AC. I pay them each month without fail and they failed me when I needed them. This is a giant scam aimed at ripping off the consumer by selling them false hope and false security. Save your money in the bank instead and then you will actually be able to get the service you need when you need it. Instead of when these scammers tell you they might get around to doing what they promised.

After two attempts to get help with electric outlet repairs, we have been misled, scammed, and had to use another electrician to do the job. When you ask for help from HomeServe, clearly communicate the problem, have someone promise to come out, then have someone else come instead and refuse to work under HomeServe contractual terms, call HomeServe back and be told that the service requested is not covered under your contract, then call the same contractor to do the repair without HomeServe oversight, are told that you have wasted their time, but have them offer to come out anyway and instead have the same other electrician service offer to come out instead, you realize there is too much miscommunication and meddling in their services for them to be consider reliable.

Fast service. Explained everything done. Very Kind and courteous. Told me that I may need an outside evolution. May need camera. Told me how to call in to into the Service department and tell them need outside work. Thank you.

I have no problems with the tech. but telling me I have a bug infection when I don't, that kind a hit below the belt. He could have said something before he left so I could look at what he was seeing. I have had Mountaineer Pest do the inspecting and didn't see any but he put some traps to see if I had any. He will be coming back out next Thursday to look at it. He (tech) should have said something to me cause when he left he told me that would be up to the company if anything would be done. The next thing I am getting a phone call for the office tell me about the bugs. It shouldn't take a week to have someone to come look at the dishwashing. Is it going to take that long every time I call? Robin **

The plumber came to the house and noticed a problem with plumbing that wasn't covered under HomeServe. He mentioned someone would call me. No one call. I called HomeServe and they said they let a message on my home phone. I didn't understand why I wasn't contacted on my cell, if no one answered the house phone. I had to troubleshoot to finally get another plumber to come out to fix the issue before Prime Plumbing could unclog the sewer line. I was really upset with the process because the house smelled and I feel I wasn't responded to in a timely matter.

Had a HS vendor come to look at AC. The tech looked and asked questions. I advised that I had annual maintenance and that possibly a leak. The tech looked no further. Called HS and advised that there was a leak. HS refused to to do the repair because I had the system maintenances and they insinuated that the previous tech could have caused the leak. I was told that I shouldn’t have the system maintenanced and to wait for the system to totally BREAK DOWN!!! I explained that this was not the type of home warranty that I wanted and to cancel my policy. I had another company come out. No leak. Needed a thermostat!!! Had cool air every day since!! I’m being proactive to keep the system running good to avoid breaking but obviously HS doesn’t want that.

I signed up with them after they took over the Nations Home Warranty this year. I was with Nations for 7 years and never had these problems. They would approve and give me a breakdown of covered and not covered costs in a day or two. My first experience is not going that great anymore. I have been without cooling for about a week and they keep telling me they need information from their supplier to authorize repairs.

Dispatcher sent someone quickly. The plumber said he could not fix it because it was calcium build up. He said the toilet needed to be replaced and he would send me a quote. I went to YouTube and found a video and cleared the calcium myself. It flushed fine now. They never sent me an estimate to replace the toilet.

HomeServe is a must have for anyone that has a house and doesn't want to be worried about the unexpected (usually very expensive unexpected situations). I've used them once already and it was a fast to act on my emergency. Can't recommend enough.

Home Serve is the best company out here. They come in a timely manner and always professional. They explain what you need and keep you well informed. The best company ever. I am so glad I learned about home serve.

The contractors of HomeServe have been really nice. They do good work. The last thing they came out to repair was my sink. It was stopping up. It was backing up everywhere and they fixed that.

I’ve had HomeServe for years. It was very easy to submit a claim. BP Electric came out recently for the outlet.

The techs that came out for my water heater were great. I had them install a new water heater because I liked the work that they do. But the HomeServe coverage sucked. Used to be, the water heater said, “Repair or replace,” and they changed it to, “Repair only,” and I didn't notice that. So I had to replace the water heater. Wound up costing me $800. I’d probably cancel my water heater warranty because it's useless.

Everything always runs smooth and everything always gets taken care of. The HomeServe reps always answer all my questions and they take care of everything at a fast pace. ​The techs always email me, give me all the information and tell me where they are and where they're coming from. They always do a good job.

Hot water tank needed service and help was just a phone call away. The Professionals came and fixed the problem quickly and efficiently. Nice to know when these things happen you have somewhere to turn. Wonderful people and fast service! This is money well spent.

I called Home Serve about my sewer line and I had someone at my house that afternoon. The person they sent was Jeremy from his company JBUS. They were great! Got everything done quickly and professionally. So glad I have this service thru Home Serve!!

HomeServe dispatched an expert who came out the next day. The service was thorough and the problem identified. The technician had state of the art tools and walked me through all of his findings. He had to order a part and came out on a Sunday morning after the part arrived.

I am always very happy with my experience with HomeServe. You are honest, Reliable, Courteous, Trustworthy, And I don't wanna deal with anybody else Thank you in advance. I had you come here a while back to replace a faucet and the man told me it was guaranteed for life. And I didn't know that so congratulations on having a good man working for you.

Nations was great which I had for years. HS is horrible. The copay is required immediately and it’s more… But the straw that broke my back was having to call three times without getting a call back. I called a HVAC company directly and they came out and fixed for less than my copay and I didn’t have to feel with HS not calling me back. I never write reviews. Rare occupancy for me but wanted somebody to know how bad the customer service is.

HomeServe is a great company. I haven't been with some that long but since I have whenever I called them they are prompt and on time with whatever needs I'm in at that moment. I would recommend them to anyone. They are great insurance companies home needs.

Always provides excellent service. Really great customer Service. Will highly recommend to all of my friends. All of the plumbers they have sent have been highly qualified and did an outstanding job. We will continue to use HomeServe for all of our warranty needs. Thanks so much.

They tell you one thing when you sign up then when you need them they tell you you're not covered. Beware before you buy!!! I even talked to a manager and they treat you like a second class person and they don't if you stay as a customer or not. I paid into my policy for 2 years and big deal. They refunded a portion of my months payment but it cost me 900 hundred to repair my plumbing!!

I have some plumbing issues and it's not been a good experience. I'm still dealing with it. It’s still an issue. HomeServe sent two different companies out, and I'm still waiting. Nobody's called. One company said one thing, and the other company said something else. They're two different companies saying two different things about what's going on. Other than that, I’ve had other claims in the past and I was very satisfied.

I am not satisfied with HomeServe service. They cover things that rarely fail in my house. I feel like I am wasting my money. I have paid a lot of money to HomeServe but they refused to repair when I needed them. I would not recommend HomeServe to other people.

HomeServe as a company is pretty good in communication. It's just that sometimes the contractors won't give you a call ahead. Other than that, HomeServe is affordable, and they are efficient.

There was a gas leak and PG&E had tagged it. I needed someone to come out and change the valve but that wasn't covered. So, once I got the valve replaced, they came out and tried to ignite the water heater but they just couldn't ignite. Everything is working okay now but it has to be inspected by the inspector of this city jurisdiction that we are in on Tuesday. I’ve never had a problem with HomeServe and I've had a wonderful experience with them.

We couldn’t get hot water and there was low water pressure. It turned out to be a clogged little pipe part to the end and the guy had the part on him. He replaced it. Plumbers are expensive and we didn't have to pay anything out of our pocket no matter what the cost was going to be. The home warranty is less stressful. We just pay monthly for the policy, which is great.

Submitting a request to HomeServe has been great the few times I’ve used it as well as the contractors that I’ve had. HomeServe is super convenient when we've had issues come up and I'm unsure of who to send out to our house. That's something that they handle, which is very helpful for me.

It took a couple of days to get through to HomeServe and once I got through to somebody, it still took about a day and a half for them to come out. I was a little disappointed particularly since it was a kitchen sink that was stopped up, which is the center of the household. But I was very happy with the service. The young man who came out and did the work was very pleasant and I couldn't ask for a better person for the service guy. He did a very good job. Everything was wonderful on that part although reaching HomeServe and scheduling left a bit to be desired.

A drain pipe under my house is leaking. I called HomeServe about it. They sent a company which wrote an estimate way too high,, so they sent somebody else,, This other company wouldn’t fixed it unless I removed water that it was accumulated under the house,, so I hired somebody to pump the water out,, In the meantime the bathroom was backing up. I called them about it. They sent the plumbing company to unplugged it,, They finally did,, but the leak under the house was still pending,, They came back and told me that it was still water under and couldn’t fix it until I clear all the water out,, which I did,, When everything was done and all the water was pumped out I called HomeServe,, to send the plumbing company to fix the leak cuz all the water was pumped out.

So far, I've had good success with HomeServe when it comes to plumbing issues, which is what I've always had a problem with. They responded or dispatched people promptly. But recently, I had an issue with electrical problem. It took seven days before they could get somebody here. They dispatched to somebody, but the people they dispatched do not call to set appointments. We had to do it several times throughout the seven days before somebody came. I also wanted to speak to their manager, and they couldn't let me, but said whoever was on that night will call me back. Until today, nobody has called me in that regard. But the gentleman that helped me on the seventh day to make sure that I got an electrician to come in put a note or sign there. When it comes to the electrical department dispatching, I will give HomeServe a 0 on that.

When I called them about this they very promptly sent out a repairman who took care of it. I was very satisfied with his service. He was very professional and friendly. Would recommend HomeServe to anyone who wanted reliable coverage.

Repairman was prompt in responding to our call and came very soon to do repairs. He was very nice, polite, tidy and got right to work. He was very knowledgeable and skilled in what he needed to do to help us. Very pleased with results and response. Also, nice lady who took our request for service was very helpful and listened carefully to our concerns and needs. Appreciate the good service all around. Thanks!

This service company is so very reliable and professional. I am always able to reach customer service dept. very easily. My appointments are scheduled quickly with a certified technician to handle my necessary repairs. Again I am extremely pleased with the service that I have been receiving so far!! Tony A.????

Always did well by me. Replacement was by the guidelines and I am satisfied. I would recommend Home Serve to anyone. The service has been a good value for me and some peace of mind comes with having this agreement.

When we had a service request to HomeServe, they gave us an appointment. The service people came on time and took care of the problem. Everything was good. We had a gas leak with Dominion. They sent out the company, and then that was how we got hooked up with the company for HomeServe. It was the same company that took care of the leak. We were not satisfied with that part of it at all because they put in a new line and new meters and they put them outside in the front yard, but they didn't communicate what they were doing with us at all. We thought that they were just gonna run the lines and change the meters in the house like they do in numerous places, but they didn't do that. They bore two extra holes in the house and put the lines outside.

I have had good and average experiences. But mostly good. Just a couple of cases where the customer service rep at HomeServe has been a little short and non-responsive. But the contractors they use seem to be diligent and in general care about providing good service.

From the time I called the customer service line I experienced great customer care. The Tech really knew his trade. He took the time to explain why I was having the problem and what I could do to avoid the problem in the future.

This was my first time using my service plan and it came in handy. Last month I had a water leak. I called Home Serve. They had a Tech in the area he came and fixed the leak within a half hour! So far I haven't had any problems.

I have several forms of coverage with HomeServe. When I take out a policy they explain it fully and carefully and answer any questions I have. I have called for service 3 times in the years I have had my policies. Each time they promptly arranged for a qualified professional who solved the issue quickly and to my satisfaction. I have recommended their service to my friends and relatives.

I am very satisfied with the work the technician did for me. He was very polite and professional while he was here. He needed a part that he didn't have on his truck and he went and got what he needed and finished the repair in a timely fashion. I would highly recommend Home Serve to anyone.

I had a bunch of things within two years. Recently, something was wrong with my washer. Every time I call HomeServe for something, everything went fine.

Since Thursday 1:30 PM and after you send a plumber to fix the sewer line and now it is Saturday and nothing happened. The plumber told us we cannot use water and bathroom till he come back to fix it. For three days I call your customer service and request to talk to a supervisor but I was only promised that a supervisor or manager will call me back and no one call despite all my calls. I do not know when this will be fixed so we can use the water and bathroom normally and like humans.

The technician was great, got the kitchen sink cleared, one of the bathrooms cleared and got another company come clear one that was really stopped up. So happy!! The technician cleaned everything up, polite, hardworking guy. So glad we have this service!!!

I've had Home Serve for several years, but did not need any service work done until the last year. I've been very pleased with the work the people have done for me and feel it was well worth the money I have paid for the plans I have. I have recommended you to several friends who also have older homes.

About a week ago, a repair man came here. He was a nice man. He had to fix two of my switches in the living room. He had a problem and it took him a while but he did good and he finished. Having HomeServe is worth it. I make everybody in my family get it, especially for the sewer lines and the water lines because I know how much you got to pay when they break. I save money having HomeServe in the long run. When a plumber walks in your house, it's $50. It's not too expensive. A regular electrician or a regular plumber are much more expensive.

They are very friendly and take care of the problem right away!! I have recommend them to all my friends and son!! They call and keep me informed on what is going on!! I have had sewer problems and they get the best they can to take care of my problem!!

Plumber dispatched determined that line was broken where irrigation line branched off and then was advised by HomeServe that repair was not covered. Sure wish I'd known this limitation before I subscribed. I did see this limit in the terms and conditions but I'd already paid for essentially nothing.

We had a leak in our inline water pipe. Repaired promptly. Unaware that we had coverage for a clogged kitchen sink which we had a plumber fix. Sent a copy of our bill and we were reimbursed for some of the bill. Very grateful.

My drains were backing up in the basement. I called HomeServe and they put out a call to companies in my neighborhood. Technicians were able to come out on a weekend and snake the drains. I have a lot of trees in my neighborhood around my yard and the tree branches tend to grow into the pipe. It was a great experience. Everything’s working as it should now. I like the convenience of having HomeServe. I don't have to go to the internet looking for plumbers and stuff like that on my own. I can just call HomeServe and they'll do the work for me.

When we flushed our toilet, it was overflowing. I used Home Serve for the first time. I wasn't able to get an appointment as quickly as I would have liked. But that aside, everything was good. The techs who came followed COVID procedures. They had to plug the toilet. It was a very good experience and I didn't regret the fact that I had gotten HomeServe.

There was something wrong with my pipes and HomeServe sent someone out who fixed it. It's a good thing having HomeServe because paying out of pocket might have cost me more than what I paid for the policy.

The drains were going slow. The guy came out and said that he snaked the bottom. There was a thing in my bathroom that was rusted and he couldn't fix that because time was up. He said I was limited to two visits and he would have to come back and fix that. He said he could fix it for $250 and that he would have to get a part and come back and fix the sink, and that another visit wasn't covered. But then, I had one of my nephews come out and fix the drain for about $50. I also had a plumber come out because the kitchen sink wasn’t draining right. I paid him $250 to snake the drains, like the guy from HomeServe said he did, which evidently, he didn’t do a very good job because I had it done again and I had to pay for it this time. I’m not very happy with HomeServe right now. The whole thing just didn't make sense to me.

HomeServe was the best bet to have things done. A couple of people were talking about HomeServe taking care of vendors. Now, I wanna make sure they're right by telling me that HomeServe takes care of business if something happened. I'm not satisfied because this electrical stuff been going on for three months now. The contractor finally came down here three weeks ago and the tech checked all the wiring. But he never came back and finished doing what he was supposed to do. He sent HomeServe a picture of where the wiring was all burned out. He was waiting on them to give him the okay. But they are not doing anything. I should be taken care of because I seldom call them. The service has been good, but sometimes it takes them too long to get to it.

HomeServe was a referral from my dad. He used them. If I want to reach them, I just call the phone number and someone picks up and I can easily file a claim. That's cool. I like their promptness to getting appointments there. The customer experience with HomeServe is good and I can always recommend it. My sister recently got a house and I recommended HomeServe for her because she needs it.

HomeServe was notified that my sewer line needed repair after numerous cracks and a belly was found when camera'd. Their contractor refused to replace the sewer line. The line kept backing up into my house - they told me I had to call them when I saw the water - by the time they got here, it had gone down. Their answer was "it's still draining - it's not a blocked line therefore we have no obligation to you to repair." Well I'm not obliged to continue to pay for their "policy". My sister also had HomeServe. She also canceled her policies. Same thing. Her line was actually completely severed and the sewage was draining hydrostatically into her basement! After paying them for a worthless policy for many years, it's time for me to put that money back in my own pocket. DON'T GET TALKED INTO THIS! YOU WILL BE THROWING YOUR MONEY DOWN THE DRAIN.

Whatever your coverage is, HomeServe handles that. The few times that I have called them and they did a job for me, the contractors were professional. They did their work. The one that they fixed was the leaky pipe. They changed my pipes under the sink and I think that's all they do. Overall, you would have to call another plumber because it's not that specific thing that you're paying for. But HomeServe is good for us. The reps are nice and helpful for me.

I just submit a claim to HomeServe when I need a service. The process has been pretty easy. I've been told how long it'll be before the contractors call me back. The ones I've had, except for one, have been good. He seemed a little ticked off and I didn't appreciate it. Overall, HomeServe saves you money on a million things but there are certain things like the plumber doesn't fix leaks. At least, I was kind of told it wasn't one time. So, I have a leak and I didn't ask him to fix it because I knew they wouldn't according to what they told me. It'd be nice if they could do anything that you have in plumbing.

When my commode started backing up, I panicked and I called somebody. They came right out but they charged me 500 and something dollars and they couldn't complete the work. The next morning, my wife reminded me that we got that home warranty for plumbing. I called HomeServe and they had somebody come out. They were not able to complete the job that day and ended up having to come back. But I was pretty much pleased and satisfied with the K & S plumbers.

The technicians came out quickly and resolved the problem. It was a good fix for me. We’re pleased with the experience with Homeserve. Because we have a newborn in the house, we would love to have communication over what they plan to do so we can better organize things for them. It’s better for us to prepare but it's a very novel case so I'm okay with things that already happened. HomeServe is a service that’s needed. We’ve lived in this house more than two years and something happened. So, we strongly recommend it.

I have had plans with Dominion Products and Services since they began. When they changed over to HomeServe the service is horrific. I have had plans on several properties only to find that my checks have been cashed but my plans have been suspended or cancelled for non payment. Since January of 2021 I have paid almost 1,000.00 on several properties and plans and the customer service I spoke to today told me there is no record of my payments. The bank has confirmed that the checks have been cashed. The customer service person said there is no way for them to know who cashed the checks even though I included the payment stub with the payment.

In terms of arranging for pluming company to come out in regard pluming problem they were very good and so was the company they sent out. Very happy with that. In terms to resolving my issue with being over charged when making my quarterly payments and reimbursing me for the over charge due to issue with their on line payment very poor service. I tried to make my quarterly payment early March and the system gave me a message the the payment did not go thru so I tried again and got the same message. I called and was told allow for system to process, two weeks later the pending charges were gone then last week of March I had double payments on my bank account.

I had no hot water, & felt certain it was time to replace mine. Before doing so, I knew I needed to have it looked at first. After making the call to Home Serve, I received a call soon after to set up an appointment time. The appointment was the next day, a Sunday. The technician arrived at 9:00 am, was courteous, skilled & explained what was needed & how he would take care of it. My old water heater was then back to working fine! I was so thrilled & impressed w/ his professionalism! Am I ever thankful I decided to have it checked out before replacing it! Thank you, thank you!

Very dissatisfied with this service, would not get the help that was needed to fix a major sewer problem and as a result, we had to go with an independent plumber that cost us out of pocket money. We called several times and Home Serve would not send out a competent plumbing company to address our dire situation. We pay for a monthly plan to have a supposed peace of mind; however, this is definitely not the case.

I had a sewer line blockage that kept clogging back up. HomeServe placed a work order with one of their plumbing contractors. That contractor cleared the clog but 3 days later we were backed up. HomeServe placed another work order with another contractor who eventually did a pipe smoothing. I was also given a case manager to ensure the work was done.

Home Serve Work always completed professionally and in a timely Manner, welled skilled, Always Prompt, they have also plans to accommodate your needs and will save you hundreds of dollars in the long run, thanks Home Serve through the gas Company.

The water line between the water meter and my home started to leak and so my water bills were escalating tremendously. After talking to the city, we determined that there was this leak, and they told me I had to get a plumber. I called a man who had been my plumber. He told me he wasn't equipped to handle this kind of job and he would try to find someone. But after a week, he never found anybody. Then I knew that I had this coverage, so I reached out and HomeServe provided me with the first plumbing company, but they were unable to respond quickly enough. They said they couldn't schedule me and if I could find someone else.

I can call them 24-7 and they get a tech out here. Our furnace wasn't working and the friendly techs did some maintenance work on it. They did a fantastic job. The furnace is running well now. I've had HomeServe on my MDU bill for several, several years. And so it has come in handy at different times. We really appreciate it.

Our water heater went out. I called HomeServe thinking it would work out. It ended up saving me $1,000 on the bill. The replacement water heater was the end result of that, so it ended up working out for the best for us. The technician came out near the end of the day and serviced me that night because of HomeServe. if it was me calling as the customer to them, they would have waited another day to come out. The guy was a godsend. He said, in good conscience, he could not leave me and my wife without hot water over the night, so he ended up staying till close to midnight that night, getting everything fixed. It was a positive experience overall.

The rates from HomeServe are expensive. But it was not difficult to file a claim. They tell you who's coming and the contractor will call and make an appointment.

My water heater died as we were preparing to head out on a vacation. We called and they rearranged their schedule to ensure that we could travel as planned. The workers were friendly and quiet, and the work was done well. We are very grateful to them for going out of their way to give great service.