HomeServe Reviews

We pay a monthly insurance fee to the water bill and so, we just called Homeserve, and then they sent someone over. I actually ended up calling very late at night. I didn't know they happened to be open probably 24 hours. They answered my call and said that they would have someone give me a call first thing in the morning, and that happened as they said. I'm very happy with the service. The contractor was very knowledgeable and respectful with the home, polite, and professional. He asked where the location of the issues were and we showed him. It was a great experience. I was very glad and happy with how things went. Resolved the situation very quickly and with no issues.

I've had HomeServe all throughout the years and it seemed like a good choice. Submitting claims has been easy. Everyone's very helpful and they send someone out right away. The claims representative was great. I called on a Sunday thinking that they would send someone out on Monday, and then the plumber called back to say that they'd come between 9:00 and 11:00 at night, but was able to come out about 7:00 the same day I called HomeServe. Overall, it was excellent. They were very quick and kind. I've used their services quite a bit and it saved me a lot of money.

HomeServe responded quickly. The plumber was polite, professional and thorough. Resolved the problem quickly. I always refer Homeserve to friends and family. The agent I spoke to understood my concern and expedited getting a plumbers to my home. I'm very pleased that the best was made of an ugly situation.

I’m old and so any time we can get this HomeServe that would help with the maintenance and upkeep of the house that is at a moderate cost, there's no problem. I've only had them look into one issue and that was with my water. I received a bill that had gone up to as much as $5,000 and I had forgotten that I even had this service. I was talking to one of the representatives about one of the other ones. Before I even said that, she said that I also have water inside and outside service if there are any problems. I said that I’m gonna need their service and that I've got a bill that’s going on with me and the City of Miami-Dade Water and Sewer. We get billed every three months and that should’ve been about six months. They kept giving me a chance to find it and we could never find out. We’ve already had several people out. That was how I got them to come out and take care of a particular bill.

The contractor came at 5pm. I reported my broken flooding pipe at 6am. I am seriously thinking of changing my insurance with Home Serve to a more users friendly and reliable insurance. I have several policies with home serve and I am not happy with with your service.

I called on a Sunday. Was able to get service the next business day. The technician went above and beyond what was required as this was 2nd time he made the service call. He gave advice on what to do to avoid so many service calls and fixed the problem. Truly wonderful man.

Great service. I wanted nothing but the best and this was what I got. Work was good. The best I have seen. On time not late. Will use again. Talk to other about you and your good service. Glad I you you for work I needed done.

We have an older home and we got Homeserve for its coverage. When submitting claims, I usually call it in and they get right on it. Usually, someone's back to me within a two-hour window. I don't seem to have a problem at all. The contractor would come out and fix the problem. If it's an emergency, they would come out immediately. Homeserve has never sent anybody out that wasn't very efficient at what they were doing. I've been very pleased with the service and it's been a good experience all the way around. Homeserve is a good deal. Everything is handled so quickly and efficiently.

I called regarding the problem with my sink at 7:45 AM. The customer service representative was very helpful. I received a call back from Lanzo Plumbers within 10 minutes. The plumber was at my house at 8:35 & spent an hour making sure my drain ran properly. Thank you for the excellent service!

I had to pay an extra $300.00 that I was not aware of. I was told on the day of services that the plumbing company only pay $800.00 too for a new water heater. The heater chosen for me was $1200+. I was told later that Home Serve sets the rates. I needed to know in advance of extra charges. Otherwise, the services were great.

I have had nothing but positive experiences with Home Serve. I’ve had many jobs done by Home Serve contractors, all of which have been done by experienced professionals. For the money I’ve paid into my policy, I have gotten back exceptional value, and I already recommend Home Serve to my friends and neighbors.

I called Home Serve with my A/C problem and the Representative was polite and quick to assess the situation promptly reach to a Technician from Dewey, and it was not ready available another appointment was made with Oasis. The tech was very helpful and knowledgeable and experienced, quickly resolve the problem and my air conditioner is working GREAT! As a Realtor I recommend HomeServe through Cal Water for all their most pressing everyday household needs. I wish Home serve would have a setting like the Residential Homeowner Warranty those are a joke.

From the moment I called Home Serve I only received excellent response. Guys that came to initially check out issue very knowledgeable & got problem taken care of in timely manner. Repair was made & very pleased with service. Thank you.

Submitting the claim for the cooling system issue to HomeServe was great and the technicians were very professional. The cooling system has been running good since the repair.

I got to looking at the material and decided that Homeserve was probably the best course of action for me to take. If anything breaks down in my house, it's just a call away and they’ll come and repair it. When I submit a claim, they're prompt on it and call me back shortly if they're busy. They give me a call and let me know what time the contractor is coming. Then, the contractor calls. I've had HomeServe for a while now and I don't use it very often but when I have a problem, they’ve been able to come in, take care of the problem and leave. The contractors were very cordial and businesslike. The last one that was here did a clean out with my main line and he did a very thorough good job on it, and I was pleased with that. I'm satisfied with Homeserve and my friends and family members should get it as well.

I called HomeServe and told them about my water heater as it wouldn't stay lit. However, there was a misunderstanding with the first young lady I talked to. She made a little mistake and said it was the air conditioner. They sent the wrong people out. B and D Enterprises came for heating and cooling repair. Then HomeServe finally sent the right people out and they took care of me. The guy said something about the pilot light. He cleaned the dust from under there. Everything worked properly. They came out the same day.

The water company told me about the plumbing of HomeServe and I decided to put it on there. I filed the claim over the phone and the lady I spoke to was very nice. She told me when and what time the contractor was coming. He did a good job.

I've had Homeserve for a long time, but I'm not sure if it's even worth having and I've been debating on that. We have three things going on. There's water leaking out of the floor by the stool, and then the air conditioner had a leak for some reason, and then there was something else. We called HomeServe and told them about it. We assumed that their contractors were coming. The lady said that I could only have two things in a year and that the items that we named off that needed stuff for were not covered.

The gentleman that came out was very nice, and knowledgeable. He helped me find the city water pipe, which meant he took his shovel and moved the grass out of the way and waited patiently for the city to come in the event they would push back. I would definitely recommend him.

Would have given 5 stars but the communication between HomeServe and the contract plumbing company was less than needed! I informed HomeServe that the leaking pipe was in the hall closet but HomeServe failed to communicate that information to the plumber and unneeded trips and time was a result of that communication gap!!!

I was totally satisfied with HomeServe warranty. I have had for about 5 years and often wanted to cancel. This warranty worked perfect. They sent a reputable company out that took care of the problem on a Sunday and was very professional. I would recommend to everyone.

Reliable, courteous and friendly. They are always on time and show up on the scheduled appointment date. They always make sure they get the job done no matter how long it takes. And if you have questions, they will explain what they are doing and why.

At this time I don’t have any question. However they was very friendly and very very professional. They was in and out within one hour. When they was finish they cleaned up behind them. I would recommend to all of my family and friends. Thanks..

He was professional. He wore a mask, and put a shoe cover on. He was patient, respectful, and quick in getting the job done. He knew his job. He communicated with me very effectively; where I could understand whatever he did. Thank you for having such professional person in your company.

I called last week for some interior electric work which I am covered for. I spoke to a woman who said someone would call & make an appointment. After no one called me for four days I called back. I got a different woman who was very nice. She said there was no record of my call. She set me up as a high priority & an electrician came early the next day. He was efficient, quick & so far it appears he knew what repairs to make.

My air conditioning broke at 7:45 p.m. I called HomeServe and it was repaired at 11:00 a.m. the next morning. The technician wore a mask and practiced social distancing. I was extremely pleased with the response and service that I received. I recommend HomeServe to all of my friends and family.

Into my second week, still trying to get it resolved. Water has been leaking at my curb box for quite some time. First plumber came out and said that it was wet inside, but could see any water flow, so no repair was necessary, asked for a second opinion, and it is almost 8 days, and still waiting. Service is horrible.

Claim they provide service but no contractor wants to accept their jobs. It's been over 2 weeks and I still have nobody that will even come out to repair the leak in my waterline. All they do is provide excuses. I was told to find a plumber that would agree to provide services under their agreement.

First time workers arrived 10:45 pm. They were pleasant and did their job. However a few days later, we heard a bubbling sound and asked for another repairman to come and check things out. He was courteous and snaked the pipes once again. We have not had any other problems since.

I have air condition condensation back up in my basement utility closet. Remembered that I had HomeServe. Call them up right away. Didn’t have to have my account number. They had everything for me. They set an appointment. Two gentleman came in did what they had to do and 20 minutes later it was done and I was so happy and they got here on time. They was very polite. They answered all questions that I had. Really happy with the service.

I am very thankful that I have your services however I have had to call many times to get the electrician I want. I wanted The electric company that you sent in Back in June and in August you said they were not on list. I had to talk to too many people to get his services.

The service was excellent and professional. Checked everything before and after work. Mannerism was super friendly and practiced social distancing with additional face, hands and feet covering which made me feel very comfortable. I also didn’t have to wait as long as I thought I was going to wait, arrived quickly.

Great plan options -broad & fair coverage, clearly laid out. HomeServe has been so good that I've ended up buying every one of their coverage plans. I truly cannot say enough about how much added peace of mind this has brought us, and (in several cases) how much money this has saved us from having surprise repair bills.

I am very happy the service you provide at my difficult time, especially your quick response. My problem was taken care within about half an hour after I spoke to you representative. Great service. Thank you very much. Aniyan

Technician did not rectify the problem and said the machine was running good after spending couple of minutes doing nothing. I had to get a local contractor to repair the machine out of pocket and is now running well. Thank You.

I like the fast response and ease of the process. Can get someone there the same day. The techs are always great. Just not impressed with what the plan covers. Always seems like we have to pay out of pocket to fix the issue.

Would you believe I had 2 leaks in one week. One in the kitchen & one bathroom sinks???? Their Response time was so good. I couldn’t believe it. Their customer service was great. Always calling to inform me when the contractor was coming. RB Plumbing was the best. A big thanks to Carl. Job well done and of course I would recommend a friend To HomeServe. Big thank you to everyone.

Very Good service. I called the customer service number and I explained the problem that I was having with the plumbing drains. Then they assigned a contractor for the next day!! He arrive in time and fixed the issue. Very professional and respectful person.

Every time you have sent PRO FLO they are very professional. They clean up any messes that they make and they never leave until you are sure everything has been taken care of. Thank you HOMESERVE. They are always on time and never leave till the job is done.

On 08/10/20 I called Homeserve for a plumbing repair as my washing machine broke a plumbing line. A plumber came out and reported it to homeserve in which homeserve refused to pair for the repair. I have had interior water line coverage with homeserve for years as well as other home coverage options they offer.. Be aware that homeserve as a company did not follow through on my home warranty...

They let me know what they could and could not do. They were unable to help me at this time. The representative was nice and pleasant. They were pretty knowledgeable. They ask if there was anything else they could help me with.

Polite and prompt service, from the return phone call to the repairman, my experience was stress free. I highly recommend Total Plumbing. They were efficient and had the work done very quickly. It was pouring rain but that did not stop the progress.

The technician was very knowledgable. I asked him questions and he explained everything in detail. He was very professional. He arrived on time and finished the job quickly. He explained the difference between not having a contract and having a contract.

The guys were great...checked the ac thoroughly and yes, I would recommend Home Serve to everyone!! Dales mechanical air conditioning is a great company, the guys are very friendly...I have used home serve for other appliances too. My refrigerator and washer and dryer.

We got a professional plumber, he did more what were expecting, in very good timing, he was very polite, answer all our question, I will recommend this kind of service to everybody will ask for the same.

I purchased what should have been help for me if my septic tank had an issue. Well it did and after a lot of run around and terrible customer service basically nothing was covered. A complete waste of my money. Obviously I cancelled it immediately.

Our gas hwh failed and was leaking. I called HomeServe, who sent a plumbing tech late the next day. After the weekend, the plumbing contractor found several complications with a direct swap out, so, he called HomeServe, who agreed to revert to electric hwh at no cost to me. We are pleased with the result.

Everyone was very professional. The service person was great. I'm dissatisfied because the item on my AC system that needs repair is not covered per the policy. I was under the impression when I talked to the customer service person that everything was covered for repair.

Very fast service. It is a very dependable service, and the person at Homeserve and the technicians from Geiger Plumbing are very friendly and very professional. We are very happy to have this service. We look forward to using the service in the future for any of our needs.

I saw HomeServe on the internet and what they could do. Instead of having multiple services, I could use them to get some of the stuff in my home done like my air conditioning and my water system. My air conditioning broke down a couple years ago and Batista Heating and Cooling came in and fixed it for me. I recently had a problem again and the guy came in and showed me what the problem was. There was something else with the blower and I had a different service for that. We have an old unit for AC and heat and we happened to have a maintenance with the heat people. They came in to change the blower and everything worked fine. My two experiences so far with HomeServe have been good and I have no complaints.

I was having sewage back-ups in my basement, HomeServe had PSI Plumbing out same day, multiple cracks in the main sewage pipe was found. HomeServe had replaced immediately. I have recommended HomeServe to family members and friends. They don't just give warranty for plumbing, water units as well, which I just got with them also.

Douglas & Sons services sent a plumber named Avi, he replace part of the leaking pipe doing very good job, also unclog a sink in the master bedroom, he was very courteous and professional, leave the workplace very clean. Thank you very much for this service.

K & S Plumbing Co. This company represented Home Serve very well. The plumber was knowledgeable and very capable, and most effective as he solved our water pressure problem. Among other things, he replaced the water regulator and explained the impact of the replacement. He then tested the result, and we were wonderfully pleased.

The contractor arrived on time, assessed the situation, checked out everything to make sure he could provide the best service possible. He discussed his thoughts, then began to fix the problem and within 30 minutes, the job was completed and I was a happy customer. The contractor was very courteous and professional in doing his job.

On 07/01/2020, we inquired about status checking of our water heater which we have lived with since 1999. They told us to contact Frassica Plumbing in Corona, CA. On the same day, Zeb, a technician came to check it and actually showed us how to flush it for cleaning. This house was built in 1960 and we moved in 1999. So actually we have no idea how old the Water Heater is. Zeb said the quality was still good and no replacement was necessary as long as we clean it periodically. Since then, we have sound sleep every night without "THAT TREMBLING NOISE". We are thankful for his guidance, quick service by the Plumbing Co. as well as Insurance Co. They deserve 5 stars.

I was having a new home and it's always important to have it insured. I heard about HomeServe from our water company and so far, my experience in submitting claims with them has been great. I started to call based on some issues and the reps I talked to were accurate. If it was something that they could help me with, they'd say that someone would get back to me and listen to what we spoke about. And they corresponded with me.

Our unit quit working. We made a call for service and by the next day our service was done. The technicians sent to do the job were professionals, courteous and completed the job in a timely manner without a mess. This insurance has been the best move I have made and would highly recommend Home Serve.

The tech was very knowledgeable. Was able to solve my issue very quickly. We thought it was a clogged drain but he immediately was able to tell that the issue was with the stopping the drain. The appointment was easy to set-up and there was not a long wait time for the appointment. Very satisfied with the service provided by HomeServe.

The service was quick and although a part needed ordered The serviceman came back in two days and repaired it quickly. We were very pleased with the service and the serviceman. We would recommend HomeServe to anyone. So glad a friend told us about this.

Bathtub of bathroom got clogged. We called Homeserve and with few questions to establish identity and nature of problem, HomServe agent was able to fix an appointment in next 2 hours same day. She also asked questions to check if anyone at home had any COVID related problem. The contractor called us in next few minutes and confirmed the address and confirmed the time of appointment. The contractor came on time and fixed the issue. We strongly recommend that HomeServe is a must-have for peace of mind.

I am satisfied with HomeServe because my appointment was kept on time and David was very informative and helpful even though my problem was/is different than what I thought it was. I now know what I need to do. Thanks for helping me David!

Great service from the plumber! Quick and efficient. He fixed the leak right away and he kept me informed of his arrival time. Would definitely recommend Homeserve to continue using this contractor for all clients in my area. I am also very happy with Homeserve’s service in general and will continue to be a Homeserve customer.

I had a drain that had a problem in my laundry room, or so I thought. My technician was very courteous and helpful. He explained to me about how certain cycles in the laundry may actually push out more pressure in the water than others which could cause a sort of backwash due to the p-trap pipe. His explaining gave me new understanding of how drains and washing machines work.

The two young men that came and snaked out my sewer line were very professional and also very nice. They fix my problem and they had great customer service. If I have the issue again which down the road I am sure I will Home Serve took care of me very quickly.

It was very easy to submit the claim for my mother's interior plumbing and drainage system. I called HomeServe and the rep was wonderful. The tech from Mainline Plumbing was great. But it was a problem with Aqua's equipment so it wasn't something he was able to fix himself. But he identified the problem right away and told me exactly what to do. He diagnosed it within the first 10 minutes. So we called Aqua and they came out, and it was done. It was fixed.

Honoring the claim was a little slow and confusing at the beginning but after establishing a direct contact with a technical manager, the process became much smoother. At the end, HomeServe honored the claim properly, with no out of pocket left for me to pay.

Through my water company, I got to know of HomeServe. I needed the coverage for all my appliances. My husband passed and I try to do things to help me. Making a claim was easy. For one I filed, they sent out United Plumbing and they were excellent. They solved the problem. I wish my problem could be fixed though. During the repair process, they called me. I like that much better than texting.

The whole program is wonderful. The contractors were really quick and their work was really good. Everything has been perfect. I got Homeserve because I'm a widow, so it's really hard making bends and kneels. But it's really great to be able to have someone come and do the work as fast as they do. I'm very happy.

Submitting claims with HomeServe is easy. The first time, it was quick. Somebody was here within an hour. And then, we had to call them back because whatever they serviced wasn't working well. Then air conditioning unit started working, but then it didn't work during the day. Because of the heat, it was too hot. We scheduled an appointment for them to come back, but I don't know why the appointment got canceled by itself and we never heard back from that company. So, I wasn't fond of that company that HomeServe used. If I do have to get the A/C serviced again, I don't want that company. But the company we used previous to that was pretty good.

Gas line replacement. Was not happy with one of the employees spitting everywhere with this covid19 going on. The one in charge told my wife he didn't have to paint the pipe but finally went and got paint and took care of it, said didn't want to get paint on their hands dirty. Did not put hanger on pipe. Were going to leave house filthy with pipe dope finger prints. I told them they needed to clean the prints off. The worst workmanship I ever seen. No soap test was used to test for leaks. Was told to smoke a cigarette, we would know if there was a leak.

The time it took for the contractor to come out to service me was acceptable, whatever it was. And then, the gentleman was quite professional. He explained to us what he was doing. It was great. All is well. Everything works.

Homeserve has been really good. I call and they send somebody out in an acceptable time. The contractors were all very good.

Called to find out if Home Serve would have plumber put in a new faucet for me -yes- no one said my plan covered faucets! K-JET came out and did it. Later I I found everything was leaking. Called k-jet - would not come out until Tue. I said that was unacceptable. Called home serve. They got Roto Rooter to come out last Sat and he said everything was loose. Still leaking. Roto rooter came out again- different guy. He said the k-jet person put on used connectors - I have them and also the old faucet- this guy said there was not much he could as the shutoff valves had a problem and the sink was broken and the new faucet had problems.

My claim went really well. I filed it after hours on Saturday and HomeServe had the repair company come to fix the issues the next day. It was a Sunday, so I was really impressed with it. They've been very responsive. David from K Jett Services explained everything he would do and showed me the roots that he found in the floor drain as well as some sludge that was in that PVC pipe that caused a problem as well. He was professional.

I had a problem with a breaker that needed fixed. He replaced the breaker, he came in and fixed the problem. He worked very fast, didn't waste time. He left no mess, left everything as it was. Was completely professional and very polite.

Drain water backup/Sewer problem. Would hope that if future similar issues arise, representative would be the same. He was very thorough. Even after seeing that water was running through, technician checked further to ensure that everything had been checked. Technician was very qualified and thorough.

The serviceman was the best. Came even before time expected. Was as pleasant as can be & a real gentleman. And of course a great job. Terrible with names so can't remember his. But please check into it. Thank You.

I had a water heater claim through HomeServe and I do have to get it repaired myself but the guy that came over was very good. He explained everything and he didn't rush anything and I'm glad I got it. I'm glad I was able to call him. He explained that they couldn't repair it themselves because it was the water that was dealing with the air condition. I also had a claim with Homeserve a few years ago for some pipework. That went well also. I have a leak in my kitchen sink. I'm retired and live by myself, so I really don't have anybody to look at it. I was able to call HomeServe to send somebody out for that, but I gotta find somebody to do it. I wish that they would give me other choices to having somebody to come out and do something that's hard for me to do myself.

We had a slight leak out of the bottom of a toilet. The contractor that came diagnosed the problem and said that it was some wear and tear had led to a place where water can seep out. He said that there were two options, one of which would have been a fairly expensive repair that would have been on us that would've meant taking the toilet off entirely, taking out some tile and putting down a whole different base for it. But he said, he could actually just fill in with some sealant thing. The first thing would have been permanent for eternity, the other might last for 10 years. So we took the 10-year one and it was covered by the warranty. He did an excellent job and the leak's gone. He solved the problem without cost to us, so we were happy.

Got quick callback to set appt for 12 to 4 next day. Tech showed up at 6:45. Reviewed situation. Said he couldn't touch it because it was water draining from HVAC system not toilet tub or sink. Broken pvc pipe remains.

I had a plumbing claim and everything was fine with HomeServe. They sent out United Plumbing and their tech was careful due to the COVID thing. He said the plumbing was clogged up somewhere and it was blocking the sink. He finished the repair in 30 minutes.

Excellent response to my phone call, set up an appointment quickly and service technician Scott did an excellent job fixing my problem. Less than six hours from my call reporting the problem to the repair being fixed. Can't get much better than that nowadays!

Pleased with the job and replacement of the feed pipe. We had leaks in the ceiling tile of the finished basement. We took the tiles off and determined that the leak was behind the vanity. We had to punch a hole in the sheetrock behind the vanity.

Very courteous and immediate assistant until the customer is satisfied with the appointment. I have no complaints about the service and would recommend this program to others in the area and this is a very reasonable financial investment for your home.... Thank you for your service in home care products that you offer.

I called HomeServe leak guard because I had a leak under the sink. The sheetrock was wet. They sent a plumber out the same day. Even though the leak was not covered...was a broken faucet, the plumbers repaired it on the spot for a charge.

Clogged basement drain. Contractor called within a half hour after I called Home Serve and scheduled my service for the next day. Tech called ahead and arrived early. Tech was very pleasant and completed the job quickly. Great experience!

I had to wait 2 days before the plumber called me. Then I was on hold for at least 20 minutes and nothing got done. Spoke to a supervisor and made my complaint. Still waiting for the plumber. The problem did not get fixed and I am back at the same place I was on June 21. I am very frustrated.

I used R. B. Travis for the job. Mark arrived on time, I showed him what the problem was and he got to work right away. I am very satisfied with the work and I am very happy that I had HomeServe to cover the work. I would recommend R.B.Travis to anyone who needs a plumber.

I'm a single woman, and I live in the country by myself, and I need all the help I can get sometimes. Homeserve has been really good. I had a couple of problems but they were mostly a misunderstanding and contractor problems. People didn't know what they were doing and they didn't fix the issues right. Those were not with Homeserve though. They've always been really helpful. I do my claims over the phone, and the claims reps are all good.

I had an issue with the water heater. HomeServe sent out Mayes & Sons Plumbing to repair it and they were great. Their customer service was really good and they explained everything that they were gonna do. They also explained what could be some of the potential issues and when they came back, they fixed the water heater in a short time. They were terrific and very professional.

I have been a Homeserve subscriber for several years. Today I inquired about a conversion to an upgraded plan. However in order to do so Homeserve requires for the existing plan to be canceled first. Once the current plan has been canceled, the new plan would become effective 30 days later. They do not provide a bridge for coverage.

I had a warranty on my home before and it lapsed so I had to get a new one. I have HomeServe now and when I have a claim, I call and they give the information. They send somebody to check the problem out. The contractors call me and let me know they're on their way. They are good and the quality of their work is excellent. With HomeServe, you pay your deductible and you get everything you broke repaired for free. That's what I like about it.

One of my very good friends here has a sister that lives in a nearby town. She had plumbing problems with outside and the bill was huge. I then found Homeserve and they were affordable. They're probably number one. I've had nothing but wonderful results as of now. The last time, we didn't know if it was the city or me or the people across the street whose line was broken since it was under the ground. So, I found somebody right away, and then I called HomeServe because it was my line. And then, they said, "You should call us first, and then we find somebody." It was late Thursday or Friday but they said that was okay. They went with the person that I found because I asked the city workers who to recommend. And then, I never got a bill or whatever. HomeServe took care of it. I realized that they have just certain people that they send out. But what I did worked.

HomeServe is wonderful. HomeServe to help me deal with the cost and inconvenience of emergency home repairs. Do professional job, good communication and solve the issue right away. Without homeserve, this will drive me crazy and my emergency Sewer Line Repair Coverage breakdown could have resulted in unexpected, out-of-pocket expenses.

I got a letter from MLGW, my utility company, a couple of years ago when I bought my house. That was when I decided to go ahead and take out a policy with HomeServe. I'm very pleased with that decision because you just never know. My dad was a plumber so I know what can happen. I always knew if I ever owned a house myself, I would definitely have some coverage. You cannot count on your insurance company.

Timely, professional service! Very well pleased! I would recommend HomeServe to anyone. We needed emergency same day service and we got what we needed. I am so thankful for HomeServe. It saved us from going another day without a useable bathroom.

I wanted a home warranty because of the expenses in case something breaks down. When I have a claim with Homeserve, it goes really smoothly. I call in and their reps over the phone are excellent. Their contractors provide excellent service too. I had a motor replaced in my air conditioning unit two weeks ago and the gentleman that came out was absolutely phenomenal. Waiting for the service did not take long too. He was out in less than 24 hours.

They are very good. I am very happy. They give me a new information about water line, water priming and where is water line under the ground. They use 1 day to fix it and make it back beautiful again.

I called HomeServe for a service on my sewer and septic line. The techs came and did what they had to do, so everything went well. The plumber who came out knew what they were doing and were very professional. They handled everything smoothly. All in all, Homeserve is the best and they are very good for people like us who are always on a budget. It's always good that even though we pay something every month, at least we know that when we call on them, they are reliable.

The people at Homeserve are very nice. They did all the job perfectly and on time, so that was very helpful. I'm very happy with Homeserve. They are doing something right. The guy I dealt with was really nice and whatever I asked him, he did everything really well. He did a great job, and he was very helpful.

I called in a Repair Requests on June 10th. I received a text and email periodically from HomeServe asking if a contractor called me. After I answered no there was no further contact. I called Homeserve on several occasions and was told the contractor will call me. Finally I was told the contractor rejected my order. I was then told a new contractor would call me & their phone number was given to me. After I hadn't received a follow-up call eventually I called the contractor and set up an appointment. The contractor came out on June 19th. I'm dissatisfied with the follow up service HomeServe didn't provide me.

Condensate was leaking from condensate pan. The technician told me that the condenser coils were leaking. This is not true. The refrigerant side of the unit is not leaking. The a/c works normally, blows cold air, the only issue is that condensate leaks out of the unit and on to the floor. In the what is not covered section, it does not list the condensate pan or condensate system. I can understand that if it was leaking down stream of the unit, it would be On me. I was told by the technician that the unit needs to be replaced. I find it very hard to replace the unit that works normally other than the condensate leak.

The contractor that came out for our plumbing claim cleaned the drain and did a good job. He also stayed six feet away and had his mask and gloves on. HomeServe is good to have.

The company you sent to see about my problem were very unprofessional and rude. They told me the problem was landscaping. Before they even came in I told them had a couple of toilets that were clogged and was not easy to flush. They never looked at them. They just got on their truck and left!!

When I called Home Serve I had water on the floor of the bath and drainage was backing up into the tub. Jared responded to my call and he was great. It took him a long time to get it open because there is evidently a problem in the sewage line. It is working now but he said it can happen again. I'm so impressed with the service he provided.

Well I needed a plumber when my hot water heater started leaking and I got one with one call. It was such a relief to not have to dig further in to my pocket to pay additional plumbing costs. Thank you Home Serve for quick, professional service!

Excellent. Did not have to wait on hold when I 1st called in. Had an appt by 7 pm. When the plumber was going to be late he kept me apprised of what he was doing. He also respected our home by wearing booties and a face mask. He also explained the problems and how he had rectified it. His company should be very proud of him. Great company.

Water Supply Line Service. HomeServe took my call for service efficiently and had a service person respond to my home the same day. The service person responding was timely, proficient and very informative throughout the process. The issue was corrected within a short amount of time to my total satisfaction.

The claims process with Homeserve was very easy. They had someone out to service our AC and now, our AC is very good.

Cassidy's Plumbing came out twice. The first guy didn't know how to get to whatever it was needed to get to, so somebody else came out the next day. They took care of the issue but I would’ve preferred for it to be done all in one day. According to my husband, he had already figured it out, but he wasn't really sure. It was a wire back there that was messed up. My husband showed the guy where to go and showed him the wire. Once they put that wire together, it worked. It was a waste of time and money.

Called on a Friday, initial appointment was for a Monday, then got a call saying initial company had a larger job come in so they could not come out till Thursday. That was not acceptable, so they then said will come out Tuesday, on Tuesday, they said worker called in sick so it would be back to Thursday. Had to get another company to come out later in the week. That is not responsive or timely.

Repair laundry room sink pipe connected to the Washer machine. The tech. was very polite. Knows his job. On time for his appointment. WASTED no time in completing his job. Excellence Job. Glad to have Home Serve as my as my home owner repair Services contractors. Be glad to recommend Home Serve for their outstanding services.

A/C fan was broke. They had to order a new 1. Took about 5 days for a new one, but because the weather was so nice and didn’t need the A/C it was ok. The 1st 2 days had to spend money and stay in a hotel. The service tech with Cassidy did stay in touch and let me know what was going on.

Very professional and was a long time Kaman listen to what I had to say. Attack the problem. Fixed it. Lasted 30 minutes. He knew what he was doing. Got the job done. Yes I would recommend this business to anybody even if I didn’t have home service I would call them. So this is one plumbing business that I am glad they came to do the job.

Anytime I call for service someone always responds back right away informing me when a technician will be at my house. I explain what the problem is and he explains to me what has to be done and completes the job satisfactory and all is happy.

Excellent service from Hackensack electric. The service was fast. The service tech was professional fast clean and courteous. He knew how to fix the problem and recommended what to do in case of more problems. I would call him again if I have any more electrical repairs.

I had an insurance policy to replace my hot water heater which they did unfortunately it was replaced by a hot water heater that was dated 2017, three years old. Extremely disappointed as I didn't realize it until after it was install.

My wash tub kept filling up even after I plunged it, so I called Home Serve and They found the cause in now time. I was very pleased with the service and the cure especially after I just had a new floor put down. I would recommend them in a heartbeat.

We called Home Serve at around 8am and by 11am the same day, we had a serviceman here and by noon, the problem was taken care of. We are very pleased with your company and would recommend you to our friends.

I would give Scott the plumber 5 stars. He was here in a timely manner and was very polite and knowledgeable and was able to answer all of our questions. Thanks. And as for the air conditioner I felt the same way as far as service.

Very friendly, very knowledgeable. Knew services were not required. Called insurer to let them know drain did not require their service since it fixed itself with Drano that I poured down into it. I recommend this company to everyone. They have been here for me before.

Pipes backed up late at night. There were there the next morning at the exact time they said. Snaked it out and waited 30 minutes to make sure it was clean. They were very professional and clean. Will always use them.

We have had some problems with our sewer line backing up. We call HomeServe and within a day they have someone out to help us. We are so thankful for HomeServe. We'd be in big trouble otherwise. I would recommend HomeServe to anyone.

Technician showed up on time and replaced the water heater and all of the component parts, as well as the electrical connections and removed the old water heater without any associated problems. The new replacement water heater works fine and the technician answered all of my questions excellently.

Every time we call them the plumber comes it’s never covered. Don’t actually know what they cover. They don’t fix anything. Just come to your house, explain the problem and leave. Do not do anything about it. We have called them for similar problems a few times and it has not equated to our problem being solved. Would not recommend it.

Possible leak. Called late in afternoon and no hold time. CSR was efficient and informative. The plumber called within 15 minutes and set up an appointment for the next day. Plumber (Stotts Plumbing) came when they said and scheduling agent called in advance. Plumber (Drew) was great and fixed a minor problem and HomeServe called to follow up before he even left. You can’t get better service than that.

Jack was very knowledgeable. He solved the problem we had in our basement lighting in a friendly and professional manner. He explained the steps he would take to troubleshoot the issue. I would definitely recommend this program to others.

HomeServe is a great service in the time of need. The representative over the phone was so very pleasant and reassuring. I felt like we were being taken care of which comforted me and my family. The electricians arrived immediately. Figured out the cause of the loss of power in two of our bedrooms, made the repairs in a short amount of time! Thank you for the care and peace of mind HomeServe!

My call for a blocked sewer was acted upon quickly. Within an hour I was contacted by a HomeServe contractor. He scheduled a visit and the problem was taken care of quickly and efficiently. I would highly recommend Homeserve to family and friends.

Air conditioning. The representative whom I spoke to was very nice and made sure that my issue was resolved in a timely manner. The contractor was very professional and and prompt. He made sure the issue was resolved before he left and didn’t give up even though it gave him a hard time.

I had a problem recently and I wanted to get insured because the first time was very expensive. I got the HomeServe service plan. Then we had a problem in the basement with some water coming out of a sink. When the techs came, they could not repair it because it was working perfectly. It was two days later. It's good now.

Toilet clog. The reason I didn’t give 5 stars is because it took three trips. The problem was finally diagnosed and fixed. Techs were very helpful and pleasant as were office personnel. Apparently it was not a common problem but it seems to be working properly now.

They were very quick to get with me to set up an appointment for the problem that I was having. They came out the next day and fixed my problem. Very much appreciated. The customer service was great and also K&S Plumbing they gave Superb Service and a Big Thank You To My Service Man Kenny. I Give Him 5 Stars ⭐️ Too!!!

Water pipe leak repair. The service man was actually from LA and was helping here with overload. He and his son helper were thorough and fast in locating the leak and cutting it out and replacing. Excellent service. I am happy that I subscribed to this insurance. Prompt service was appreciated very much.

Always quick and very responsive. Great service and they are very good about getting to the job quick and I have never had an issue - it is a good investment and I would recommend to my family members and friends.

I called Customer Service to report my problem. As promised, I received a call from an HVAC contractor the same day, actually within an hour. The contractor came out the following day. He identified the issue, and had the needed part on hand to make the repair. He was courteous, explained the problem, and completed the work in a short period of time. I was very pleased.

The plumber responded immediately. He explained that the leak was coming from a pipe in the wall and then replaced it. It was repaired and I’ve had no more problems. I would recommend Home Serve because of response time and knowledge of the problem.

I was denied any opportunity to service and potentially repair the aircondition unit in my house; this regardless making prompt annual premium payments for years and without any tangible repair jobs. This has happened repeatedly over the years with repeated denial of maintenance or small repairs for the aircondition unit. I am beyond frustrated and would be thinking of alternative service coverage.

HomeServe is a great service to have on your side if you have a home. Excellent service is given and will stick with you through the whole process of working with an assigned contractor. They will keep you informed and this a great feeling of security to have. Glad to have HomeServe in my side.

Customer service reps on phone were super nice and they got everything done on same day! This service was a lifesaver. The tech got to our house and was able to fix the problem the same day. I was very impressed by this service.

We had a response right away, when our furnace broke he did a great job fixing it. The man was very professional and very courteous. I would recommend Home Serve to my friends, I already have recommended it to a few of my friends.

I initially had trouble submitting my claim on the website and opted to call the phone line. I had a great experience with the operator even though she too had website issues. While waiting for a call back I got through and she must have too. I was quickly called by The Plumber and got a service time that was earlier than I expected. The technician was great and the service was quick and thorough. Very pleased with my experience.

Excellent and fast, friendly and comfortable. Told me the problem and fix and short time. I'm very happy ???? with the service provided and will call them I again. And they clean up their trash and me and my family ???? happy.

They were great to work with. I called them and had a repairman at my house within a day. My AC unit was up and running within an hour of the repairman arriving. They stood by their contract and made the process very easy. I am glad I had these coverages with HomeServe. I will absolutely continue with all of the coverages they offer including furnace repair, sewage line repair, gas and water line repair, and hot water tank repair.

I thought it was a good idea to get a service plan and I heard about HomeServe through my water company. Recently, my bathroom sink was clogged up for almost a week and when I called HomeServe, they sent out Barney Jordan Plumbing. My experience with them was great and so far, I like my contract because I don’t have to worry about hunting for a plumber or electrician. I’m very satisfied right now.

My parents have Homeserve, so when we bought the house, we phoned up to a couple of the programs. It's very easy to request a service from them and if I call in the morning, usually someone comes out that day. If I call in the night, someone comes out either the next day in the morning or in the afternoon. So far, I've used them four times for the heating and twice for the sewer. I was very happy with the results of my heating claims and it was because Homeserve was the one that was sending the people for that. But I was not too thrilled about the plumbing plan which was more through a third-party. So sometimes, they were just a little lazy. One time, I wanted them to snake out something and they didn’t wanna do it if they even see an issue. Despite that, I’m very happy with Homeserve.

Showed up on time. Very professional. Listen to what you have to say. Then checked everything before proceeding. Then explained what needed to be done. Even checked drainage outside to make sure water was flowing properly. Was here for about an hour. Thank you for your help.

I was originally with the gas company and the utility company. When they switched, HomeServe became the provider and that's how I got it. I've been using them for the last five years and I have them on three houses. The request is not a bad process at all. I just recently had them out for air conditioning in my house and the guy came out and said that somewhere in the system, there's a leak. The Freon came out of the system and that meant nothing's covered other than his service call.

HomeServe was the first one that ever contacted me and I got the service plan in case I needed it. I had a pretty good experience with them when I submitted a claim but it was a little rough. I thought I had everything covered but it turned out that I had everything covered except my central air unit. I had to pay for that myself and for $3.20 a month, it cost me over $420. Then, the first three people I dealt with were kinda rough. I got hung up on once and the last hold time was crazy. But the last person I dealt with was very knowledgeable about what was going on, explained it to me why I understood they would pay, and told me what might have happened with the confusion with my central air unit. Other than that, the contractors were good and I had no problem at all with them.

HomeServe always comes through. I had a plumbing problem where the thing it’s set on in the floor was fixed, then I a plumbing line I had to have repaired. I also had some clogged drains that they fixed. I call them when I have a problem and they take the claim. Then usually, someone calls me back within 30 minutes to a hour. The contractors that they sent out were good, too. They were gentlemen and always explained what they were doing. All in all, there is nothing that HomeServe could do to make their service better. They’re very good.

Why have this insurance, if your contractor will not fix my hot water heater... I was told that my hot water heater was old, so they won't fix it, only replace it... If I had a new one, I wouldn't need Homeserve... I was told the part wasn't sold anymore... It's a universal part that I found online...

I had no gas service in my home and could not get through to National Grid (it was a Sunday morning). Home Serve responded and send a service tech to see if the problem was in the gas line. Response time to my problem was exceptional and technician was knowledgeable. Very happy with their concern to my problem and response to it.

I had an outside spigot in the backyard that I couldn’t shut off and the faucet was in bad shape. There was also a shut off just inside the wall in the basement and it was messed up. Making a service request to HomeServe was easy. It took a couple of weeks for someone to come out, but the actual plumber called me back the same day. However, we’re in the middle of this health crisis plus I work every day. He came out a couple of days ago to evaluate the problem then he came back two weeks later to fix it. Everything is good now. I’ve had to use HomeServe twice and both times, I was satisfied with the service, the cost, and everything.

We called about leaking under our bathtub and had the plumber to our house promptly the next morning. He was able to repair within a few hours with minimum disruption to our household. It felt great knowing we have our policy to help in these situations.

The company quickly locates a worker. Follow-up is timely. The turn-a-round time from my requests are very fast. Payment is secured when the request is decided. There is opportunity to choose length of time and if the consumer will provide supplies/tools.

I am extremely pleased with the rapid response of Homeserve. My call was answered right away and the agent was pleasant and professional. The company they contracted gave outstanding service. My entire experience from initial call to completion of work only took about two hours.

He was very calm and patient when cleaning the drains. He had to keep vibrating to get whatever to move. He was in no way judgmental. I think he is a great asset to your company. He helped us out. Thank you so much.

I have been with Home Serve for a long time, I was with you at ** now **. Every time I made a call I got the right service. When the work was done it was a job well done. Every time that home serve came to my home the finished job I consider is an excellent job. Well done!!!

My initial call went great. Derrick was friendly, professional and very helpful. Hers and His plumbing was also great on the initial call. They were able to get me an appointment the same day... She said between 2-5. Great. At 5 I called and the lady I spoke to said their driver was "out of range", but she would let me know as soon as she heard from him. So I started looking for reviews for "Hers and His" plumbing... not good. Then I called Home Serve and said I had wished I had checked their reviews first and the lady said, "You can't believe those reviews." Bottom line: he showed up at 5:45. Unclogged my sink and tub and was on his way home for a 2 hour drive! He was nice and I have not had any more issues SO FAR. I hate when you have to do a review right away. But I guess it was ok and that is all I'll say...

Water valve. Very happy with the return visit. Everything fixed successfully. The gentlemen was very pleasant and fixed everything that needed fixing. Very neat and cleaned up after himself. Very apologetic for not showing on time. I have nothing else to say, he did a good job

We had your contracted plumber come to look at our clogged lateral. When he snaked the line he sent the sewage into our family room through the bar sink. He showed no remorse or concern. Furthermore his attitude was poor and overall unprofessional and unsanitary. While he was wearing a mask, he never put booties on when he entered our home to see the damage he caused.

Power jetted line to clear it after snaking it failed. Two different men did their best, to clean it out, both were professional and explained the problem and cleaned up sewage they pulled out, they also explained about installing a cleanout garage into a cast pipe for future issues.

I own 8 apartment units. I have a/c contracts with HomeServe on all of the units. I have called a few times for service, and each time I have been impressed by their responsiveness and service. It is great and has saved me a fortune!

I called HomeServe to make service requests and their reps were professional. There was a claim where I told the tech to call me and give me a heads up when he was on the way. He did everything the way he was supposed to do it. When a rep called me about that, I told her that when the guy came out there, he didn't do the repair that I needed. As a matter of fact, it wasn’t worth doing. It was just a bolt that needed tightening. He tightened it so everything is fine. It wasn't a major thing that he did. Everything was okay with the rep who called too. People should definitely sign up for HomeServe. They can't lose and can’t go wrong.

No customer service. When you called the customer representative is very disrespectful, nasty. They told take it or leave it. I won't recommend anyone to "Home Serve USA"! When to get their money if they go into your account and they don't get the money they don't call you they cancelled your service...

When I called in and submitted the claim, they put me on the appointment and the contractor came out. Everything was great. They gave me really good service. The tech was very friendly and went right to do what they had to do and got it done.

Getting a plan from HomeServe was a just-in-case situation. I have an older home and one time I blew a fuse. I’ve been using too many things in the kitchen at once. HomeServe was very helpful. The call was easy and they had someone out here soon after I called. The contractor was great. They were quick and the repair went painless.

External Water Line Repair. I called the customer service number early in the morning. The lady I spoke with told me that I should expect to hear from a plumbing company in four hours! I thought I heard 24 hours. Within two hours I got a call from a plumbing company that a repairer was on his way. An hour later the plumber knocked on my front door. After an hour the work was done. All in one day!!!! That was the best service call I have had in my 20 years in this house. Kudos!!!!

Water pipe repair. I was able to contact a representative quickly and was given times that I would be contacted. Very helpful and easy to understand. I was contacted by email and text the next day to make sure I had been called by the repair company. Very positive experience.

All the agents are very helpful and friendly. They make it very easy to get services done. I have always had good service and appreciate that this is available. I will continue to use this service and would recommend it to a friend.

Our upstairs unit was not producing cool air. When my husband called, the representative was polite and professional. She had an HVAC Technician to our home within a few hours of the call. Our Air Condition is working perfectly. We also had to use these services last year as well. HomeServe has been Great!

I am happy with Home Serve, I had two plumbing issues this past, which were water leaks due to corroded pipes in the basement. I called Home Serve and they dispatched a plumber the next day to take care of the issue. The Plumber was from Maiz and Sons and he fixed the issues in a timely manner. I would recommend Home Serve to anyone who needs a plumber in a timely manner. They also have multiple plans which is a plus.

I am always kept informed of the process of solving my plumbing problem. It seems I am important to Homeserve. I will tell all my friends how great homeserve was to me in this process of solving my problem. Thank you homeserve!!!

The service tech. was very professional, and very efficient performing the repairs on my bathroom sink. He took the time to ensure he wore the proper PPE, during these of the Covid-19 virus. The customer service that he provided was very reassuring.

Makia at HomeServe was very polite, knowledgeable, and accommodating. She set us up with Gaudette Electric and Frederick went 'above and beyond', spotting the problem immediately, and took ALL precautions regarding COVID19. We are very satisfied with the whole experience, and would recommend HomeServe and Gaudette Electric to friends and neighbors.

My toilet exploded. The sewer came up through the toilet and the tub all over the floor. The company I got from HomeServe came out twice. The first day they did something then they came back. Submitting this claim was fine. I called my insurance company and they covered it except for my deductible.

We called them out to test our water heater to see if it could live a couple of years more but alas it couldn't. They gave us a great price for a new one and couldn't be happier with how the installation went.

Had sewer backup and contact Homeserve who dispatched a plumber to my house within 3 hours on a weeknight. Very happy with the Plumber that came out. He was professional and got the job done quickly. Very Satisfied with HomeServe and the organization, Mr. Plumber.

Hi, My first time to call Home Serve regarding my coverage about plumbing. The person who answered my call was very friendly and knowledgeable and she immediately look up my requests about main water shut off valve replacement. So I was advised that technicians will be contacting me for an appointment. So 10 minutes later I received a call from R&B Travis inc. Wow that was amazing response with home serve. Thank you so much. Job well done!!!

Whatever you do DO NOT use HomeServe! They give you the insurance for a sewer line and then when you have a problem with the sewer line they WON'T fix it! Had their vendor come out, who was nice and knowledgeable, but required another sewer scope at MY cost of $198, then denied the $3200 repair bill. Seems pretty interesting, they'll take the money for the policies but won't actually repair when a problem comes up!

Not sure if the COVID pandemic is impacting how they do business but they sent a contractor to my house that took a 5 min look at my HVAC unit and said that it would need a new compressor and that insurance would not cover the repair and that I needed to buy a new $6000 unit from him. Seemed shady. I had two other HVAC guys come out and both confirmed it wasn't a compressor issue. Just needed some coolant.

Sewer Line Repair in Cleveland. Home Serve plumber misdiagnosed the problem and said that sewer line goes under neighbor's driveway and they will need to dig up the driveway. Neighbor refused to give permission to dig up her driveway. We hired another plumber who diagnosed the issue as crushed sewer pipe in the crawl space, fixed it and got everything working again. We sent the diagnosis and repair options to Home Serve but to avoid paying the claim, they kept on insisting that they need neighbor's permission to dig up her driveway to do the repairs.

It took 2 weeks and 3 different days to address my concerns and problems. After they rectified the problem with the main drain, I also had a concern about the washing machine line. It was clear to me that the flies were coming from that line too, which by the way does not empty into the main line. On the third visit, they finally did what I originally had requested. I've used Home Serve, for several years, for my heating and ac without any problems, that is the reason I signed up for other services. If I have similar problems in the future I will cancel.

When I called in the person said it was covered, after the repair was made Home Serve told me I owed $157.00. After talking with one of the supervisors, he said that I did not owe anything. So it turned out OK but I am not sure what happened before.

I had a serious problem with my coils in the collector for the air conditioning. The company sent by Home Serve did an excellent job but then I was distressed to learn that the contract did not cover the unit. It was along with everything else in the entire system NOT covered. What the heck did I pay for? I think you folks owe me a year's worth of payments...

I submitted a total of three claims. One was for a dryer, but that never really got resolved. I submitted one for my refrigerator and there was a lot of issues with that. But eventually, they said that they were going to take care of it and reimburse us, so that's supposed to be working out pretty good. The third one was for a water heater and they came out and fixed that really fast. The contractor was professional. So overall, Homeserve has been good. It's just that the claim for our refrigerator took over almost two months because we were given misinformation. But somebody got involved and managed to take care of it for us.

I got a letter from Homeserve and signed up with them. When I have a claim, I call them and they make an appointment with the contractor. Their contractor would contact me and so far, they've been very good. I've been highly satisfied.

The plumber who came and took care of us was professional and knows his stuff. Unfortunately, I had tried to resolve the issues of our block pipes under the kitchen sink and had broken our corroding pipes. For this reason the HomeServe insurance we were paying on would not cover the cost of repair.

Very professional, and responsive to my service call. Follow up calls to ensure the situation was resolved and done so in a timely manner was greatly appreciated. I have told all of my family and friends about Home Serve. I have assurance in knowing if I have an issue, I can count on Home Serve to deliver and to also send qualified professionals to fix my issues.

My wife and I just bought a house and we thought it'd be good to go ahead and sign up while we could with HomeServe. Initially we asked for a plumber. We moved in and the sewer was good, and then one of the roots of the trees in our yard had stopped it from flowing. The city didn't have blueprints of where my sewer is supposed to be. So the guys ended up having to come in and dig up my basement. And they finally found and fixed it. They did an awesome job and I was proud of them.

My neighbors had HomeServe and recommended it. They said it was worth it to get it. Submitting a claim has been pretty easy and they’ve been friendly. So it’s been pretty good. They’re good about texting or calling or letting me know. The contractors have been good as well. They came out and looked at stuff and then submitted it back to HomeServe. And either it’s not been covered or they didn't find a reason to do anything, so I haven’t had any work done.

Anthony & Desmond were just GREAT. Omega Electric Has to be proud of those two Men! They were there on time, and went right to work. What can I say. They found the problem and fixed it. They are good!