HomeServe Reviews

We called in the morning and within an hour a crew was at our home. They were very polite and did excellent work quickly resolving our issues. The customer service person was outstanding and very helpful. We highly recommend having HomeServe on call to rectify home issues.

At first everyone was very kind, attentive & helpful. The electrical issue we are still having was only partly resolved. I have called back several times to have the service completed, but I keep getting told you will call me back. The front of our house still has no power. This is dangerous, as we have to come home in the evenings to a pitch dark gate and yard. I am very disappointed.

It's a money game and scam. I paid for years for the hot water tank service. When I needed a new one they sent their people out. $1800 to replace and they would only pay up to $1000. I was responsible for the rest. Thankfully I had checked hot water tank prices. $569 for a new one and my son in law installed. They should have done it for nothing. I paid all those years and then they jack the prices and you have to pay some more. Scam big time!

A Roto Rooter plumber unclogged a very seriously clogged bathtub drain. He also advised us on how to keep it from clogging again. I'm very glad that we had the coverage from your company. Your service was much appreciated. Thank you for giving us such good quick help.

Waited for guys to show up. They were very nice and confirmed that it did need to be repaired. Workers would be available in a week or two. That was last month. Hoping to get a follow up call soon to schedule a day to get repair done before it creates a worse situation. Hurry up and wait.

The team at HomeServe responded to my emergency within a half hour and directed my repair to a local company. They were efficient, professional, and extremely helpful. When you are dealing with a crisis, it's critical to be able to rely on a team that can support you and take care of the issue. Thank you for your assistance during my crisis!

Repairman arrived on time and completed repair, meeting all expectations. Ceiling fan had a short in wiring. Wiring short repaired. This was a safety issue and a fire hazard. Polite and helpful, explained repair process to me and cleaned up repair site.

My drain was clogged. I called customer service. They fix it the very next day. Customer service was very nice. Right on the job. They did a job well done. I would recommend them to anybody. I'm thinking about adding more services to my plan for my home cuz I really think they're honest and you do a great job.

After seven months of dealing with plumbing issues with HomeServe I finally hired another plumber to fix my issues. This out of network plumber fixed my issues right away and said that home serve was screening me over by not fixing my problem and another plumber that they sent could have caused my problem to begin with. Waste of time and money dealing with home serve. Plan on cancelling service.

Not happy with the techs that are sent out to service or repair items in the home. Air condition has been out for close to two weeks and no one from Home Serve has touched base with me to keep me updated. Had to call to find out the status of the claim. The company they sent out is really good however Home Serve needs to get it together!!!

The guys came late at night & we were grateful. We knew a lot of people were having issues with the real high heat wave so when they came÷ at night it was a wonderful surprise. They were fast, friendly & professional. Thank you.

Terrible, absolutely nothing done. I had to hire a plumber to snake the window well drain. The plumber I hired snaked the drain that was clogged by tree roots. The two men that came out from Haynes plumbing were of no help. They said whatever caused the water to run into my basement was not covered. Then I heard them discussing how much the job would be and one said probably 500.00. Seems these people are using HomeServe to get jobs they charge the Homeserve customer for. I'm truly disappointed with the way I've been treated with HomeServe.

I was told by several representatives that my well pump would be covered. Because of the miscommunication on their part, the work that was done isn’t going to be paid to the contractor. I was 4 days without water and after 2 of their contractors told me they didn’t work on well pumps, I had to find a contractor on my own. Call after call of being told the wrong thing is very upsetting to me along with me being totally embarrassed for the contractor. It just amazes me that this company doesn’t stand behind their word. I don’t feel this is an honorable company.

Very professional. Answered all questions. Did not rush. Explained treatment procedures accurately. Took the time to completely demonstrate machine and the amount of time needed for good results. Arrived on time to deliver and to pick up. Very courteous and helpful.

The repair company has been very great. I had a terrible stop-up with my sink and they put in for additional work to be done. The sink needs some extra work to try to get it un-stopped-up. It's an easy process and a good service. I haven't had any problems so far, using the plan. You pay for something you don't really use. When it's time to use it, usually, you have a lot of problems but HomerServe is good. So, I would recommend it to someone else.

Last year my AC went out. They came and fixed it. This year the exact same issue came about and they told me, "Too bad, so sad. You used all your limit last year so in two months we can revisit this if you want to call back." I live in Arizona today. It is not that bad out, it is only 104. Last week it was 115 almost all week. There is no way that I would live long enough to last 2 months in this heat without AC. I pay them each month without fail and they failed me when I needed them. This is a giant scam aimed at ripping off the consumer by selling them false hope and false security. Save your money in the bank instead and then you will actually be able to get the service you need when you need it. Instead of when these scammers tell you they might get around to doing what they promised.

After two attempts to get help with electric outlet repairs, we have been misled, scammed, and had to use another electrician to do the job. When you ask for help from HomeServe, clearly communicate the problem, have someone promise to come out, then have someone else come instead and refuse to work under HomeServe contractual terms, call HomeServe back and be told that the service requested is not covered under your contract, then call the same contractor to do the repair without HomeServe oversight, are told that you have wasted their time, but have them offer to come out anyway and instead have the same other electrician service offer to come out instead, you realize there is too much miscommunication and meddling in their services for them to be consider reliable.

Fast service. Explained everything done. Very Kind and courteous. Told me that I may need an outside evolution. May need camera. Told me how to call in to into the Service department and tell them need outside work. Thank you.

I have no problems with the tech. but telling me I have a bug infection when I don't, that kind a hit below the belt. He could have said something before he left so I could look at what he was seeing. I have had Mountaineer Pest do the inspecting and didn't see any but he put some traps to see if I had any. He will be coming back out next Thursday to look at it. He (tech) should have said something to me cause when he left he told me that would be up to the company if anything would be done. The next thing I am getting a phone call for the office tell me about the bugs. It shouldn't take a week to have someone to come look at the dishwashing. Is it going to take that long every time I call? Robin **

The plumber came to the house and noticed a problem with plumbing that wasn't covered under HomeServe. He mentioned someone would call me. No one call. I called HomeServe and they said they let a message on my home phone. I didn't understand why I wasn't contacted on my cell, if no one answered the house phone. I had to troubleshoot to finally get another plumber to come out to fix the issue before Prime Plumbing could unclog the sewer line. I was really upset with the process because the house smelled and I feel I wasn't responded to in a timely matter.

Had a HS vendor come to look at AC. The tech looked and asked questions. I advised that I had annual maintenance and that possibly a leak. The tech looked no further. Called HS and advised that there was a leak. HS refused to to do the repair because I had the system maintenances and they insinuated that the previous tech could have caused the leak. I was told that I shouldn’t have the system maintenanced and to wait for the system to totally BREAK DOWN!!! I explained that this was not the type of home warranty that I wanted and to cancel my policy. I had another company come out. No leak. Needed a thermostat!!! Had cool air every day since!! I’m being proactive to keep the system running good to avoid breaking but obviously HS doesn’t want that.

I signed up with them after they took over the Nations Home Warranty this year. I was with Nations for 7 years and never had these problems. They would approve and give me a breakdown of covered and not covered costs in a day or two. My first experience is not going that great anymore. I have been without cooling for about a week and they keep telling me they need information from their supplier to authorize repairs.

Dispatcher sent someone quickly. The plumber said he could not fix it because it was calcium build up. He said the toilet needed to be replaced and he would send me a quote. I went to YouTube and found a video and cleared the calcium myself. It flushed fine now. They never sent me an estimate to replace the toilet.

HomeServe is a must have for anyone that has a house and doesn't want to be worried about the unexpected (usually very expensive unexpected situations). I've used them once already and it was a fast to act on my emergency. Can't recommend enough.

Home Serve is the best company out here. They come in a timely manner and always professional. They explain what you need and keep you well informed. The best company ever. I am so glad I learned about home serve.

The contractors of HomeServe have been really nice. They do good work. The last thing they came out to repair was my sink. It was stopping up. It was backing up everywhere and they fixed that.

I’ve had HomeServe for years. It was very easy to submit a claim. BP Electric came out recently for the outlet.

The techs that came out for my water heater were great. I had them install a new water heater because I liked the work that they do. But the HomeServe coverage sucked. Used to be, the water heater said, “Repair or replace,” and they changed it to, “Repair only,” and I didn't notice that. So I had to replace the water heater. Wound up costing me $800. I’d probably cancel my water heater warranty because it's useless.

Everything always runs smooth and everything always gets taken care of. The HomeServe reps always answer all my questions and they take care of everything at a fast pace. ​The techs always email me, give me all the information and tell me where they are and where they're coming from. They always do a good job.

Hot water tank needed service and help was just a phone call away. The Professionals came and fixed the problem quickly and efficiently. Nice to know when these things happen you have somewhere to turn. Wonderful people and fast service! This is money well spent.

I called Home Serve about my sewer line and I had someone at my house that afternoon. The person they sent was Jeremy from his company JBUS. They were great! Got everything done quickly and professionally. So glad I have this service thru Home Serve!!

HomeServe dispatched an expert who came out the next day. The service was thorough and the problem identified. The technician had state of the art tools and walked me through all of his findings. He had to order a part and came out on a Sunday morning after the part arrived.

I am always very happy with my experience with HomeServe. You are honest, Reliable, Courteous, Trustworthy, And I don't wanna deal with anybody else Thank you in advance. I had you come here a while back to replace a faucet and the man told me it was guaranteed for life. And I didn't know that so congratulations on having a good man working for you.

Nations was great which I had for years. HS is horrible. The copay is required immediately and it’s more… But the straw that broke my back was having to call three times without getting a call back. I called a HVAC company directly and they came out and fixed for less than my copay and I didn’t have to feel with HS not calling me back. I never write reviews. Rare occupancy for me but wanted somebody to know how bad the customer service is.

HomeServe is a great company. I haven't been with some that long but since I have whenever I called them they are prompt and on time with whatever needs I'm in at that moment. I would recommend them to anyone. They are great insurance companies home needs.

Always provides excellent service. Really great customer Service. Will highly recommend to all of my friends. All of the plumbers they have sent have been highly qualified and did an outstanding job. We will continue to use HomeServe for all of our warranty needs. Thanks so much.

They tell you one thing when you sign up then when you need them they tell you you're not covered. Beware before you buy!!! I even talked to a manager and they treat you like a second class person and they don't if you stay as a customer or not. I paid into my policy for 2 years and big deal. They refunded a portion of my months payment but it cost me 900 hundred to repair my plumbing!!

I have some plumbing issues and it's not been a good experience. I'm still dealing with it. It’s still an issue. HomeServe sent two different companies out, and I'm still waiting. Nobody's called. One company said one thing, and the other company said something else. They're two different companies saying two different things about what's going on. Other than that, I’ve had other claims in the past and I was very satisfied.

I am not satisfied with HomeServe service. They cover things that rarely fail in my house. I feel like I am wasting my money. I have paid a lot of money to HomeServe but they refused to repair when I needed them. I would not recommend HomeServe to other people.

HomeServe as a company is pretty good in communication. It's just that sometimes the contractors won't give you a call ahead. Other than that, HomeServe is affordable, and they are efficient.

There was a gas leak and PG&E had tagged it. I needed someone to come out and change the valve but that wasn't covered. So, once I got the valve replaced, they came out and tried to ignite the water heater but they just couldn't ignite. Everything is working okay now but it has to be inspected by the inspector of this city jurisdiction that we are in on Tuesday. I’ve never had a problem with HomeServe and I've had a wonderful experience with them.

We couldn’t get hot water and there was low water pressure. It turned out to be a clogged little pipe part to the end and the guy had the part on him. He replaced it. Plumbers are expensive and we didn't have to pay anything out of our pocket no matter what the cost was going to be. The home warranty is less stressful. We just pay monthly for the policy, which is great.

Submitting a request to HomeServe has been great the few times I’ve used it as well as the contractors that I’ve had. HomeServe is super convenient when we've had issues come up and I'm unsure of who to send out to our house. That's something that they handle, which is very helpful for me.

It took a couple of days to get through to HomeServe and once I got through to somebody, it still took about a day and a half for them to come out. I was a little disappointed particularly since it was a kitchen sink that was stopped up, which is the center of the household. But I was very happy with the service. The young man who came out and did the work was very pleasant and I couldn't ask for a better person for the service guy. He did a very good job. Everything was wonderful on that part although reaching HomeServe and scheduling left a bit to be desired.

A drain pipe under my house is leaking. I called HomeServe about it. They sent a company which wrote an estimate way too high,, so they sent somebody else,, This other company wouldn’t fixed it unless I removed water that it was accumulated under the house,, so I hired somebody to pump the water out,, In the meantime the bathroom was backing up. I called them about it. They sent the plumbing company to unplugged it,, They finally did,, but the leak under the house was still pending,, They came back and told me that it was still water under and couldn’t fix it until I clear all the water out,, which I did,, When everything was done and all the water was pumped out I called HomeServe,, to send the plumbing company to fix the leak cuz all the water was pumped out.

So far, I've had good success with HomeServe when it comes to plumbing issues, which is what I've always had a problem with. They responded or dispatched people promptly. But recently, I had an issue with electrical problem. It took seven days before they could get somebody here. They dispatched to somebody, but the people they dispatched do not call to set appointments. We had to do it several times throughout the seven days before somebody came. I also wanted to speak to their manager, and they couldn't let me, but said whoever was on that night will call me back. Until today, nobody has called me in that regard. But the gentleman that helped me on the seventh day to make sure that I got an electrician to come in put a note or sign there. When it comes to the electrical department dispatching, I will give HomeServe a 0 on that.

When I called them about this they very promptly sent out a repairman who took care of it. I was very satisfied with his service. He was very professional and friendly. Would recommend HomeServe to anyone who wanted reliable coverage.

Repairman was prompt in responding to our call and came very soon to do repairs. He was very nice, polite, tidy and got right to work. He was very knowledgeable and skilled in what he needed to do to help us. Very pleased with results and response. Also, nice lady who took our request for service was very helpful and listened carefully to our concerns and needs. Appreciate the good service all around. Thanks!

This service company is so very reliable and professional. I am always able to reach customer service dept. very easily. My appointments are scheduled quickly with a certified technician to handle my necessary repairs. Again I am extremely pleased with the service that I have been receiving so far!! Tony A.????

Always did well by me. Replacement was by the guidelines and I am satisfied. I would recommend Home Serve to anyone. The service has been a good value for me and some peace of mind comes with having this agreement.

When we had a service request to HomeServe, they gave us an appointment. The service people came on time and took care of the problem. Everything was good. We had a gas leak with Dominion. They sent out the company, and then that was how we got hooked up with the company for HomeServe. It was the same company that took care of the leak. We were not satisfied with that part of it at all because they put in a new line and new meters and they put them outside in the front yard, but they didn't communicate what they were doing with us at all. We thought that they were just gonna run the lines and change the meters in the house like they do in numerous places, but they didn't do that. They bore two extra holes in the house and put the lines outside.

I have had good and average experiences. But mostly good. Just a couple of cases where the customer service rep at HomeServe has been a little short and non-responsive. But the contractors they use seem to be diligent and in general care about providing good service.

From the time I called the customer service line I experienced great customer care. The Tech really knew his trade. He took the time to explain why I was having the problem and what I could do to avoid the problem in the future.

This was my first time using my service plan and it came in handy. Last month I had a water leak. I called Home Serve. They had a Tech in the area he came and fixed the leak within a half hour! So far I haven't had any problems.

I have several forms of coverage with HomeServe. When I take out a policy they explain it fully and carefully and answer any questions I have. I have called for service 3 times in the years I have had my policies. Each time they promptly arranged for a qualified professional who solved the issue quickly and to my satisfaction. I have recommended their service to my friends and relatives.

I am very satisfied with the work the technician did for me. He was very polite and professional while he was here. He needed a part that he didn't have on his truck and he went and got what he needed and finished the repair in a timely fashion. I would highly recommend Home Serve to anyone.

I had a bunch of things within two years. Recently, something was wrong with my washer. Every time I call HomeServe for something, everything went fine.

Since Thursday 1:30 PM and after you send a plumber to fix the sewer line and now it is Saturday and nothing happened. The plumber told us we cannot use water and bathroom till he come back to fix it. For three days I call your customer service and request to talk to a supervisor but I was only promised that a supervisor or manager will call me back and no one call despite all my calls. I do not know when this will be fixed so we can use the water and bathroom normally and like humans.

The technician was great, got the kitchen sink cleared, one of the bathrooms cleared and got another company come clear one that was really stopped up. So happy!! The technician cleaned everything up, polite, hardworking guy. So glad we have this service!!!

I've had Home Serve for several years, but did not need any service work done until the last year. I've been very pleased with the work the people have done for me and feel it was well worth the money I have paid for the plans I have. I have recommended you to several friends who also have older homes.

About a week ago, a repair man came here. He was a nice man. He had to fix two of my switches in the living room. He had a problem and it took him a while but he did good and he finished. Having HomeServe is worth it. I make everybody in my family get it, especially for the sewer lines and the water lines because I know how much you got to pay when they break. I save money having HomeServe in the long run. When a plumber walks in your house, it's $50. It's not too expensive. A regular electrician or a regular plumber are much more expensive.

They are very friendly and take care of the problem right away!! I have recommend them to all my friends and son!! They call and keep me informed on what is going on!! I have had sewer problems and they get the best they can to take care of my problem!!

Plumber dispatched determined that line was broken where irrigation line branched off and then was advised by HomeServe that repair was not covered. Sure wish I'd known this limitation before I subscribed. I did see this limit in the terms and conditions but I'd already paid for essentially nothing.

We had a leak in our inline water pipe. Repaired promptly. Unaware that we had coverage for a clogged kitchen sink which we had a plumber fix. Sent a copy of our bill and we were reimbursed for some of the bill. Very grateful.

My drains were backing up in the basement. I called HomeServe and they put out a call to companies in my neighborhood. Technicians were able to come out on a weekend and snake the drains. I have a lot of trees in my neighborhood around my yard and the tree branches tend to grow into the pipe. It was a great experience. Everything’s working as it should now. I like the convenience of having HomeServe. I don't have to go to the internet looking for plumbers and stuff like that on my own. I can just call HomeServe and they'll do the work for me.

When we flushed our toilet, it was overflowing. I used Home Serve for the first time. I wasn't able to get an appointment as quickly as I would have liked. But that aside, everything was good. The techs who came followed COVID procedures. They had to plug the toilet. It was a very good experience and I didn't regret the fact that I had gotten HomeServe.

There was something wrong with my pipes and HomeServe sent someone out who fixed it. It's a good thing having HomeServe because paying out of pocket might have cost me more than what I paid for the policy.

The drains were going slow. The guy came out and said that he snaked the bottom. There was a thing in my bathroom that was rusted and he couldn't fix that because time was up. He said I was limited to two visits and he would have to come back and fix that. He said he could fix it for $250 and that he would have to get a part and come back and fix the sink, and that another visit wasn't covered. But then, I had one of my nephews come out and fix the drain for about $50. I also had a plumber come out because the kitchen sink wasn’t draining right. I paid him $250 to snake the drains, like the guy from HomeServe said he did, which evidently, he didn’t do a very good job because I had it done again and I had to pay for it this time. I’m not very happy with HomeServe right now. The whole thing just didn't make sense to me.

HomeServe was the best bet to have things done. A couple of people were talking about HomeServe taking care of vendors. Now, I wanna make sure they're right by telling me that HomeServe takes care of business if something happened. I'm not satisfied because this electrical stuff been going on for three months now. The contractor finally came down here three weeks ago and the tech checked all the wiring. But he never came back and finished doing what he was supposed to do. He sent HomeServe a picture of where the wiring was all burned out. He was waiting on them to give him the okay. But they are not doing anything. I should be taken care of because I seldom call them. The service has been good, but sometimes it takes them too long to get to it.

HomeServe was a referral from my dad. He used them. If I want to reach them, I just call the phone number and someone picks up and I can easily file a claim. That's cool. I like their promptness to getting appointments there. The customer experience with HomeServe is good and I can always recommend it. My sister recently got a house and I recommended HomeServe for her because she needs it.

HomeServe was notified that my sewer line needed repair after numerous cracks and a belly was found when camera'd. Their contractor refused to replace the sewer line. The line kept backing up into my house - they told me I had to call them when I saw the water - by the time they got here, it had gone down. Their answer was "it's still draining - it's not a blocked line therefore we have no obligation to you to repair." Well I'm not obliged to continue to pay for their "policy". My sister also had HomeServe. She also canceled her policies. Same thing. Her line was actually completely severed and the sewage was draining hydrostatically into her basement! After paying them for a worthless policy for many years, it's time for me to put that money back in my own pocket. DON'T GET TALKED INTO THIS! YOU WILL BE THROWING YOUR MONEY DOWN THE DRAIN.

Whatever your coverage is, HomeServe handles that. The few times that I have called them and they did a job for me, the contractors were professional. They did their work. The one that they fixed was the leaky pipe. They changed my pipes under the sink and I think that's all they do. Overall, you would have to call another plumber because it's not that specific thing that you're paying for. But HomeServe is good for us. The reps are nice and helpful for me.

I just submit a claim to HomeServe when I need a service. The process has been pretty easy. I've been told how long it'll be before the contractors call me back. The ones I've had, except for one, have been good. He seemed a little ticked off and I didn't appreciate it. Overall, HomeServe saves you money on a million things but there are certain things like the plumber doesn't fix leaks. At least, I was kind of told it wasn't one time. So, I have a leak and I didn't ask him to fix it because I knew they wouldn't according to what they told me. It'd be nice if they could do anything that you have in plumbing.

When my commode started backing up, I panicked and I called somebody. They came right out but they charged me 500 and something dollars and they couldn't complete the work. The next morning, my wife reminded me that we got that home warranty for plumbing. I called HomeServe and they had somebody come out. They were not able to complete the job that day and ended up having to come back. But I was pretty much pleased and satisfied with the K & S plumbers.

The technicians came out quickly and resolved the problem. It was a good fix for me. We’re pleased with the experience with Homeserve. Because we have a newborn in the house, we would love to have communication over what they plan to do so we can better organize things for them. It’s better for us to prepare but it's a very novel case so I'm okay with things that already happened. HomeServe is a service that’s needed. We’ve lived in this house more than two years and something happened. So, we strongly recommend it.

I have had plans with Dominion Products and Services since they began. When they changed over to HomeServe the service is horrific. I have had plans on several properties only to find that my checks have been cashed but my plans have been suspended or cancelled for non payment. Since January of 2021 I have paid almost 1,000.00 on several properties and plans and the customer service I spoke to today told me there is no record of my payments. The bank has confirmed that the checks have been cashed. The customer service person said there is no way for them to know who cashed the checks even though I included the payment stub with the payment.

In terms of arranging for pluming company to come out in regard pluming problem they were very good and so was the company they sent out. Very happy with that. In terms to resolving my issue with being over charged when making my quarterly payments and reimbursing me for the over charge due to issue with their on line payment very poor service. I tried to make my quarterly payment early March and the system gave me a message the the payment did not go thru so I tried again and got the same message. I called and was told allow for system to process, two weeks later the pending charges were gone then last week of March I had double payments on my bank account.

I had no hot water, & felt certain it was time to replace mine. Before doing so, I knew I needed to have it looked at first. After making the call to Home Serve, I received a call soon after to set up an appointment time. The appointment was the next day, a Sunday. The technician arrived at 9:00 am, was courteous, skilled & explained what was needed & how he would take care of it. My old water heater was then back to working fine! I was so thrilled & impressed w/ his professionalism! Am I ever thankful I decided to have it checked out before replacing it! Thank you, thank you!

Very dissatisfied with this service, would not get the help that was needed to fix a major sewer problem and as a result, we had to go with an independent plumber that cost us out of pocket money. We called several times and Home Serve would not send out a competent plumbing company to address our dire situation. We pay for a monthly plan to have a supposed peace of mind; however, this is definitely not the case.

I had a sewer line blockage that kept clogging back up. HomeServe placed a work order with one of their plumbing contractors. That contractor cleared the clog but 3 days later we were backed up. HomeServe placed another work order with another contractor who eventually did a pipe smoothing. I was also given a case manager to ensure the work was done.

Home Serve Work always completed professionally and in a timely Manner, welled skilled, Always Prompt, they have also plans to accommodate your needs and will save you hundreds of dollars in the long run, thanks Home Serve through the gas Company.

The water line between the water meter and my home started to leak and so my water bills were escalating tremendously. After talking to the city, we determined that there was this leak, and they told me I had to get a plumber. I called a man who had been my plumber. He told me he wasn't equipped to handle this kind of job and he would try to find someone. But after a week, he never found anybody. Then I knew that I had this coverage, so I reached out and HomeServe provided me with the first plumbing company, but they were unable to respond quickly enough. They said they couldn't schedule me and if I could find someone else.

I can call them 24-7 and they get a tech out here. Our furnace wasn't working and the friendly techs did some maintenance work on it. They did a fantastic job. The furnace is running well now. I've had HomeServe on my MDU bill for several, several years. And so it has come in handy at different times. We really appreciate it.

Our water heater went out. I called HomeServe thinking it would work out. It ended up saving me $1,000 on the bill. The replacement water heater was the end result of that, so it ended up working out for the best for us. The technician came out near the end of the day and serviced me that night because of HomeServe. if it was me calling as the customer to them, they would have waited another day to come out. The guy was a godsend. He said, in good conscience, he could not leave me and my wife without hot water over the night, so he ended up staying till close to midnight that night, getting everything fixed. It was a positive experience overall.

The rates from HomeServe are expensive. But it was not difficult to file a claim. They tell you who's coming and the contractor will call and make an appointment.

My water heater died as we were preparing to head out on a vacation. We called and they rearranged their schedule to ensure that we could travel as planned. The workers were friendly and quiet, and the work was done well. We are very grateful to them for going out of their way to give great service.

I had the coverage with HomeServe before Hurricane Sandy in 2008. I collected nothing from the flood, but I continued to keep it because my house was partially submerged. I was worried about the wiring and the electricals. I had full coverage, electrical, plumbing, drainage, and et cetera. After the flood, I had several issues with my electricity so the warranty paid for itself for a while. But I don't pay $800 a year for all the coverage that I have a need.

How can I rate my experience with them when I've had nothing but let down? I had called them twice about two different issues. The first they say that I had to wait thirty days. That was when my water had frozen and burst my pipes. I wanted them to fix the outside pipe and they told me that Home Serve said that I had to pay but I had already got the insurance. It was wrong.

The plumber who came out was very thorough and he wouldn't leave until there were no more leaks. He fixed another leak at the hose hook up outside and when he left, there were no more leaks. But my water pressure has not been the same since that work has been done.

My furnace quit so I called Home Serve. Within minutes the furnace man called and told me when to expect him. He was on time, figured out the problem, and installed the part in less than an hour! Great work.

The first 2 guys here didn't seem to find a problem with it, so I called Appalachian Power to stop up here and found that my neutral line in the box was not getting good contact. But before I called Appalachian Power the guys told me my breaker was probably bad, so I bought a new 20 amp breaker and put it in and then it caused a big problem in power loss. Threw out my house and blew wall plugs, I had to kick off half the breakers in my house just so my lights and kitchen stuff to work right. Then the owner of the company showed up and made sure the trip box was replaced. That explains why one of my TV stopped working and blew up a month before I reported the problem. The second team to show up I would give them a 5 star rating. The owner of the company. Bruce **, **.

I have had Homeserve for years for my own home and my 3 rental properties. They provide contractors often within minutes for repairs to my furnaces. They are a lifeline during the freezing Ohio winters for a small monthly payment. I couldn’t do without Homeserve.

My toilet was bubbling out and I couldn't figure out what was going on, so I ended up calling HomeServe. There was some stoppage and the contractor got that cleared up. I’ve had them here at my home a couple of times and I love them. They are great and I’m impressed with them. I would use them outside of HomeServe. But I didn't like that I was only allowed to have them out twice. I ran into a problem like that before. They had been out twice and I didn’t realize that was how the plan worked. Other than that, I still would recommend the service but the warranty should be for more times because you'd never know what you'd run into through the year.

The property is tenant-occupied and they made a request on account of an overrun and leaking. I put in a request to Homeserve and they dispatched individuals. I haven't heard a response from my tenant so I'm to assume that it was handled. I like Homeserve’s delivery, accessibility and sending someone out. It's been limited but they've been accountable when there's a request. They have been spot on.

HomeServe found somebody who could come in and check the heating system out because it was making some funky noise. It was a journey to find somebody. I tried finding somebody because they claimed they didn't have anybody in our area but they eventually came through for me. They were very persistent and that worked. The tech they sent was very good and exceptional. The furnace is old and I'm gonna have to have it replaced. I'm looking at the replacement values and all home places are probably about the same. I haven't done any comparison shopping yet but I am going to and see how they stack up against other companies like this.

Home serve is not worth a dime. Paid for years. Sewer line needed replacement. They denied claim. We paid $11,000 out of pocket. After weeks of fighting they decided to reimburse $2,000 even though contract says they pay up to $10,000. Save your cash.

The hot water heater was old and it wore out. I called Homeserve and the repair guy came from 80 miles away. I would have to have a new water heater so I purchased a new one but I had my own local plumber put it in for me. The total bill was around 900 and we were supposed to be reimbursed $500 but as of this date, I haven't seen that. It’s supposed to be taken care of by HomeServe. I called them once or twice and they kept saying that we have 30 days this and 30 days that, and they have never contacted me. We have not only the water heater but we also have the inside and outside electric with Homeserve as well as the sewer line. We pay out a good amount of money every year. We're up in our 80s and we can't do things physically ourselves anymore. Homeserve would be a good deal if they were more prompt in taking care of business.

Requested a plumbing repair for my rental. Tenant was told that someone will contact me from K&S Plumbing. No one called! I called the customer service. Again I was told that someone will contact me. Again, no one contacted. HOME SERVE NEEDS TO USE SOME RESPONSIBLE COMPANY.

I had water in my basement. My sewer had backed up. I also had some outlets that had burned out. HomeServe took my information and was sympathetic about what was going on. The people that came and did the service for me were polite and nice. Everything went well. I just had an issue with one plumber. He had to repair a drain in my tub that he had to go through the ceiling, which was below the bathroom. He climbed up on my washer and dryer and made a mess. He dented the door on the washer and dryer we had just gotten. I told HomeServe about it and that I don't want him to come back. They took note of it. One thing I suggest is that HomeServe could start looking at repairing appliances.

Hello. I've called HomeServe three times to get someone to come out and fix a leak under my kitchen sink. The first service provider never contacted me and the second never returned my two calls. I've never had this much trouble getting a service call completed. I hope this review is able to bring enough attention to my service claim so that it will be completed.

I have had several plumbing issues lately and the people you chose for my repairs were excellent. I never been a fan for paying for something in advance, but thanks for encouraging me to try it. I am looking forward to extend my contracts to cover my a/c and other home items. Please include me in your newsletter to receive.

AOK has been a lifesaver and has a super staff that is always ready and cheerful. I am so fortunate as to gotten them when I joined up. Super company! They have always been prompt and knew the problems and fixed them immediately.

During February's freeze in Texas, we made it until just about the last day before our water line froze where it came up out of the ground and entered the main house shut-off valve. Initial appts were running approximately 30+ days out, but our lawn guy was able to fix the leak. We were still concerned because we saw some water on the driveway near where the main water line came up out of the ground. The plumber Home Serve sent out was able to show us that what we feared was a leak was actually just water coming up out of the ground from under the driveway and reassure us that we were OK.

My experience with Total Plumbing was excellent. Brian arrived within the time frame that was specified. He kept me informed. I had a question and he answered it to my satisfaction. I was very pleased with the service. I would consider using this company, if the occasion ever presented itself.

A friend of mine recommended HomeServe so I decided to give it a try. It was a great idea! I My house is in great running order now and I don't worry when something breaks. It doesn't take much for it to pay for itself.

I began paying for a sewer-line warranty when I bought my house 5 years ago knowing the sewer line was 65+ years old and made of clay. When it inevitably broke, I called two independent companies to get bids, and I called HomeServe. The first two companies ran a scope down the sewer line, confirmed it was broken, and offered to fix it for ~$5,500. HomeServe sent out a tech who didn't even scope the sewer line, but claimed it was operating fine. Now I'm paying $5,500 for something that was under "warranty." If a sewer-line warranty doesn't cover a broken sewer line, it's not a warranty. It's a scam.

From what I saw as a maintenance and as a repair, HomeServe did excellent. It works and they were quick on the action. I called them and someone called me right back in about 10 minutes. It seemed like about every eight years, the floor drain wants to freeze up a little bit such as when the laundry tubs are full. The washer was on and it comes into the laundry tub, and the laundry tub comes into the sewer but it didn't get out of here fast enough. It slowed up. The plumber did the best they could do.

We have three policies. Two exterior and one interior plumbing. With the interior plumbing, we had two clogged drains. That was in January and February, and we only get two a year. I didn't know about that when I signed up for it. I'm wondering why not cancel now and renew in November or December so we can start it again next year.

HomeServe is very good when I submit claims. It’s easy with a phone call and once you get in contact with one of the service people, they’re helpful and send me in the right direction. I follow their instructions and it's a done deal. The work is always good because Home Serve identifies what the problem is and the technicians that come out are usually very competent in terms of their performance. So, I don’t have issues with that. HomeServe is user-friendly. It’s a product that people should consider having because in this environment, we never know. Whenever something breaks down, we need someone that we can turn to that will take care of the problem.

If I had to repair, I put it forward, like heating, electricity, and everything in coverage with HomeServe. The bathroom was clogging. And then, Alex, the repairman, found the problem. Something was broken inside, so he fixed it. He did the snake also, and the water went down. It's working very good for now. He was a nice man and was very thoughtful. He did a very good job, helped me and let the water come down. I like him a lot. Everything went good. HomeServe did a good job. It was a very good job they did twice.

I never had a problem with submitting claims to Home Serve and the contractors seemed good. They knew what they were doing.

The rep was very nice and concerned when I called Home Serve to submit a claim. The tech who came showed me different light bulbs and the correct one. It burned because the other one had gas in it. He showed me where a fire was coming from. I'm very satisfied that he got it fixed.

Roberta, the rep from HomeServe, was quite helpful in helping me after I initially signed up. Then, I got back in touch when I was having a problem. Somebody came out two Saturdays ago and he snaked the pipe but he thinks that there's a crack in the pipe. So, he gotta have somebody come back out with a camera and take a look and see what the scoop is. It just had happened that we had some flooding going on in the basement and we don't know how that happened or why. So, we're still working on it. The guy who was sent by John’s Sewer was a good guy, very upfront, to the point, knowledgeable and cleaned the pipe out nicely. And so, I liked him and the service.

It was an unpleasant situation. Thanks to Home Serve, it was quickly fixed. It was handled professional and timely. I feel very satisfied with the service from the service call to the service. This is something I pay for with the hopes of not using.

One of the pumps on my gas furnace was in need of repair. It made so much noise that I was afraid it would blow up. I called Homeserve, and within two hours it was repaired. Very impressed and grateful with the prompt and courteous service.

We've been happy with the service. HomeServe is reliable. Some of the other companies will send someone, they couldn't fix it, and they have to call again, and then they send someone else. But the people HomeServe sent the first time were able to fix our problem right away. So, we appreciated that.

It was a good experience when I submitted a claim with HomeServe. They scheduled it right away, right on the phone. I had a text within a few minutes and the work order was assigned. It was pretty quick. The techs were great. They got it fixed within five minutes. It ended up being something fairly simple like a fuse or a loose wire. I would recommend HomeServe.

This was my literal 1st call to the service. I’ll be honest my hopes were high for a pleasant, prompt & professional interaction with the HomeServe team- and I was completely impressed from contacting dispatch to getting a (non emergency) service call scheduled. Plumber was on time as scheduled and was professional (local) tech, resolved issue in minutes. No up-charges or hidden fees.

The young man examined the furnace and said I am lucky to be alive with the heating tubes having cracks in them. And tried to get me to buy a furnace from them. I got my own guy to look at it and he said he could not see any cracks but they might be there and suggested with age to replace it. After tearing it out we found no cracks in the tubes, so I'm not happy with them!

Had water pipe break outside of house. When I called they shown both concern and took immediate action to get someone to fix problem. First company assigned could not get to job until 2 days later. Called HomeServe who immediately sprang into action and found company that could come out that day. Company came out and within two days broken pipe fix and yard put back together. This the second time I have had to use HomeServe and both times they performed outstanding. Wish all companies were this good.

The guy who came out, Michael, he was pretty fast. He removed the leakage and explained what happened. He was nice and it was a very good experience.

I called Home Serve because I had a contract with them to fix a leak in my boiler and when the technician came out, he told me to cancel my contract because he couldn't fix my boiler. Meanwhile, I had a contract with them for many years previously and it wasn't a problem when they came over in the past. He said, "We don't fix high efficient boilers."

HomeServe's response was good, which was kind of a surprise to me during all that storm damage. The gentleman who came was very nice and looked at what I needed, but I didn't have the issue that I thought I had.

Problem with a couple breakers tripping all the time, was told they were to not right for the circuit they were on. The tech replaced one and moved a couple of the breakers around to other circuits in the box and now there is no problems. Something to do with the type of breakers the builder used, not sure why it took 5 years to start acting up?

I've needed their service on a few occasions now, the first two for some minor repairs and the third for a water heater replacement. Each time the response was almost immediate and the problem was fixed promptly. I'm very satisfied with HomeServe and it's worth the little extra money every month.

A friend said that they had HomeServe and they'd had really good luck with it. So I went ahead and called and got one policy started. I've had it for quite a while. I had a backup in my sewer when I was on vacation. The kids were staying here and there was a terrible backup. We wound up having to redo the whole downstairs and it was a mess. Luckily, my household insurance covered most of it.

From the beginning with scheduling an appointment until the end after the technician has arrived and left. Scheduling phone reps are very patient and listen to your problem. Technicians arrive on time and between them and the phone rep, you are given notice if the technician will be arriving early or late. Once the tech arrives he explains what he is going to do to fix your problem and advice to you on how you can maintain the issue to keep from happening again.

Everything went great with our heating and air repair. The tech was there. Whenever we submit a claim to have services done, HomeServe would handle it very quickly.

When I called HomeServe and told them I needed service, the woman told me to get a hold of the gas company. She didn’t ask me if I have other problems with gas, or do I have any other gas burners. So, I called the gas company. They came out, but I didn’t have a gas problem. I just had a furnace problem. I called back right away and I didn’t even tell that I had the gas company out here. When the furnace man came out, I told him what the woman told me to do. I was satisfied with the man. I turned my heater back up for him all the way, and it started back up again. I put new batteries in there just in case that was the problem. It's been okay since then. It cost me $25 to have him come out here.

Very efficient, I highly recommend HomeServe. They were very responsive in their effort in helping me solve my heating problems. One of their employees by name French was particularly helpful in getting my boiler properly fixed, an excellent worker.

I've had to use Homeserve 3 times due to plumbing issues and each time the person who they have sent has done a spectacular job. Courteous, knowledgeable and on time. Well worth the price. I definitely recommend Homeserve to everyone who owns a home.

I can’t believe how much Home Serve has saved us over the last year. Our furnace has needed parts twice now and both times it was covered 100%. I no longer have to fear if we have the money to have a tech come out. Absolutely recommend especially for those on a budget where unexpected expenses hit hard

I called HomeServe for a plumbing issue and the process was easy. The plumber then went in, he fixed it and left. It was very simple.

Grateful. Good speedy service. Professional, on time, safe, covid safe. Love it. Good affordable warranty for the money. Love it. Happy. Been a customer for 20 years. Love her. I’m serving the customer service is the best. I thank you for all of your kind words and speedy service and I highly recommend them to anyone so thank you very much and have a great day and stay safe.

I have HomeServe through my water company. I got it for my air, water heater, and furnace. I recently had a claim for my indoor and outdoor plumbing, the pipes and stuff. The contractor that came out was good.

My claims representative was excellent and his knowledge and assured me that he would handle my claim as quickly as possible. He returned my call and answered all my questions. He is truly an asset to your company. His name is Shannon **. Thank you.

Somebody suggested to me, "If you get HomeServe, it's an insurance so that you don't have to pay a lot of money to get something like that done." The process itself for people to get here is good. But every single time I called, it was like, "Oh, this wire is connected to this fixture. Therefore, the fixture is interfering with the job." It was ridiculous. Every wire was connected to a fixture. So it was a fixture problem, not a wire problem. That's why I cancelled my electric one.

We have a sewer line clog problem since Friday and we called Homeserve if they can come out and fix our problem. We could not use bathrooms till this problem is resolved. We are three people in house and are left with no toilet to use. We are using buckets as toilets. Called multiple times but they told us no one is available before Friday to work on our sewer pipes. My husband is heart patient with pacemaker and he is going back and forth dumping buckets of toilets Used.

I first heard about HomeServe through some people that I know that have tried them. I usually call and they’ve been responsive anytime I've called for any questions. We had no heat on Sunday, and they scheduled an appointment for Monday. That was what I expected. If I have no heat, and I signed up for service, that somebody would come out quickly, and that was absolutely what happened. So, I'm satisfied.

You can get HomeServe for so many dollars added onto your Dominion bill because it was part of the service. We're satisfied with them.

Water Heater was in need of repair and I needed it fixed ASAP and HomeServe got ProTech Mechanical on the job for me and they sent Aaron, great hand, gave me a quick lesson on how a water heater is supposed to work and was able to assess the required repair and had it done in under an hour, water heater works great, like new again. Thank you - HomeServe/ProTech/Nick and Aaron. Good job guys.

HomeServe works very well. I am Bernice's POA and she was concerned about the call of having to dig outside in the street into the house. The piping was very expensive so she didn’t want that to happen. I submitted a request to Home Serve for service and it did well. The contractor for the plumbing and draining issue was wonderful and the service was great. They even came early. They called me, wanting to see whether it was okay to come because they were outside my door. They had finished up a job and I liked that they didn't waste on using the window of time they had given me to come. They got to me and we got done fast, and everybody went on with what they were doing.

Home Serve covered my sewer line break fully. They worked with me to get added coverage for an ancillary problem and reduced my out of pocket expenses expensively. Appreciate the extra effort. More project updates would be appreciated. Thank you.

I've been using HomeServe for a couple of years. I have annual tune-ups and the boiler was broken a couple of times and every time, HomeServe has been very quick in responding and has been always very helpful. I'm very happy with their service.

We had our hot water heater inspected and replaced the same day. The Technicians were very professional and proficient. We were very satisfied with the service and they left the area very clean. I highly recommend the insurance offered by Dominion Energy.

Disappointed that insulation in attic could not qualify, as old R19 insulation meets requirements. It was installed 30 years ago and is compacted. Overall was well satisfied with service provided. Looking forward to rate reduction from PG&E. Impressed with LED lighting they put out.

I am so impressed with HomeServe and the plumbers (Accurate Plumbing in Chico CA) that they sent to service my sewer line. They were prompt, courteous, extremely professional and corrected the problem and identified a long-term solution so I no longer get sewer backups.

Wires burned and replaced. David found six breakers that were too many amps and needed replacement. The two men were very polite and very helpful with their explanation. They did an excellent and timely job. You gave us an estimate to replace them. We will definitely use your company in the future. Thank you!

Most of the time, our experience when submitting a claim with HomeServe has gone really well. The quality of work's been fine. The only problem I got was when I had my plumbing leak in the sink, nobody had come out. I spent five days trying to get HomeServe to do something and nobody would do anything. The plumber that showed up wouldn't wear a mask and my wife wouldn't let him in the house because I'm a diabetic with a heart condition and she wanted him to wear a mask. They just turned and walked away. I finally had to hire a handyman to come and do it. Took him five minutes.

The service was quite good. The contractor was there within an hour or two of my phone call, so that was good. The reps at HomeService were vry courteous and quick. There was a time before that there was an issue with the first company that they were gonna send out and they called me right back and said it would be a different company that was coming. They were quick to respond. So I was very happy.

I had a wonderful experience with HomeServe. When I submitted a service request, the technicians snaked out my toilet and they were very good. The last guy that came out, Cody, was extremely helpful, very polite, and encouraging. Plus, he checked out some other things down in the basement with my water pipes because they were galvanized. There was absolutely no mess and no fuss. It was cleaner when he left than it had been before. He was a super nice guy.

HomeServe is very efficient and it’s very simple to request a service. They call you right back and say that they have a plumber. They will call you when they’re coming over. Sometimes, it’s within the hour. I've never had any problem. They’re good. They called me one time when they were backed up. They would come out Thanksgiving Day instead of the day before, and they were right here on time. I have one policy for electrical, one for plumbing, one for the outdoor plumbing and one for my hot water. It costs me about $60 a month for all of them and HomeServe could improve by combining it all into one price.

Excellent service! One call and they were very responsive. Very happy with the service. My only problem was, I could never get a invoice for the work so therefore I had to pay an enormous water bill I received from my city utilities (126.00).

My brother have had HomeServe for a few years and I also have them for a while now. They're a very good company and I like them. I recently needed electrical service because I've heard some buzzing sound in one of my sockets. But the tech who came out said that it was the dimmer switch that was going bad, even though it was relatively new. He said that he didn't have dimmers and that they didn't provide dimmers. So, he just put in a regular switch light.

Our utility company worked with HomeServe which made me decide to go with them. We had issues with lights flickering and the appliances couldn’t be run at the same time. We would turn on an appliance and other things would run at partial power. So, we called HomeServe to see what the problem was and the company they had come in said we needed a new electric panel. It took about three weeks for our claim to be submitted. The electrical company wasn't filing their paperwork correctly but once I got the paperwork in the electric company, it was only a couple of days before everything got fixed.

i was told there are no service providers in my area, this was done after a 6 week waiting period. I had paid the extra charge. I asked to be canceled and a refund to be sent out. Never received a refund. Lousy lousy lousy company to do business with.

It was great submitting a claim to HomeServe. I called and the lady that I spoke with was very pleasant on the phone. She sensed the urgency and made sure that she got the plumbers dispatched. The repair guy was phenomenal. He was very good and went above and beyond. He was very personable, knowledgeable and cleaned up after himself. That was a huge deal for me. The problem that I have is probably gonna be a long-term one. I have roots that are growing in my sewer line over here so I’m working on the next steps to that one. It’s an uphill battle but for now, we're great. I'd highly recommend HomeServe. I've had Roto-Rooter come out before and the services didn't even compare.

I had a claim with HomeServe and the tech that they sent out didn't repair anything. He just came in, looked at the washing machine, and told me that I needed to get a larger hose. There was a leak where the pipe goes into the outflow and he said that when the water came out, it went into this little hole and it was supposed to run outside, but it was backing up. Then he was saying I needed to get a longer snake drain to put it down in there then that'd unclog it, and unlock it. And when that happened, he said I'd be okay. That was it and he charged me $79. That did not work out for me and I'm trying to understand what the $79 was supposed to be for.

I have a ceiling fan in my hallway. The ceiling fan helps the air conditioner and heating. It draws all the hot air out in the summertime, so the air conditioning doesn't have to work as hard. It's called a fireman's relay switch on this thing, and it went out about four years ago. I called HomeServe up, and they came out. They looked at it and they told me it was the fireman's relay switch. They replaced it.

When we had this winter blast come through, my pipes busted. We had to cut the water off because we had no water. It leaked everywhere. I called HomeServe the first time and the rep called the contractor and never heard anything. So the next day, I called them back and she said, “Well, let me get him on the phone. Can you hold?” She came back, said they were not taking orders and they couldn’t do time because the roads were still icy, snowed in and slick. She didn't know when they would do it.

Overall my experience has been most positive, but this last series of cascading event certainly did not fit that description. I have not had a service call for several years before this January even though it is known that tree roots invade my sewer line routinely. However unless there is complete blockage your company does not provide service. This January when I called for water standing in my kitchen sink, provider said earliest service would be 24 hours: I was disturbed at length of delay but acquiesced. Then shortly before time for arrival provider advised service would be delayed additional 60 hours. Second provider broke a ptrap, without service over weekend. Third call resulted in repair to ptrap, however subsequently water leaked from under toilet and into tub downstairs. Yet another provider used a larger element to clear line to street, so hopefully system is working again.

The service provided was absolutely outstanding!! The Gentlemen kept me abreast of the entire process, identifying the problem and what would be necessary to correct the issue. Additionally, the conversation with the gentleman was truly like therapy for me personally since due to my cancer I can't interact with people in our current COVID-19 environment. The gentleman has no idea how much I appreciate the fellowship. Please pass on my sincerest Thanks!!!

HomeServe sent someone who fixed the plumbing leak out front. The guy was very helpful and pretty quick at it. We caught the leak earlier this time but 10 years ago, it took the poor guy a full day down in the muck of the clay that had been so saturated. My gardener found it, and it was a water main. So, he did a great job. Overall, HomeServe did a great job. I appreciate that they follow through with their insurance policy. There was never a question. They just managed it.

My dad has had HomeServe for a couple of years. They do a good job. We call anytime we have a claim and usually somebody contacts us that day. If there are issues, we call HomeServe and they act as an in-between. From December to now, it seems like everything hit the fan at once and we needed them for our plumbing, so it was a good thing we had it. We just had a big job that was done and everything is covered and taken care of. Lanzo did the big job and Ace Mechanical came when we had a clog. Once they were here, the guys were very good at what they did.

They work with contractors who will do the minimum possible and when there is a big problem they find ways to avoid paying for it. In an emergency, you will need to find your own contractor or risk property damage. This year I spent $12,000 on a new water and sewer line that HomeServe should have paid for per their contract. They created so much stress and left us without occupancy for a week before we got our own contractors to do the job. Also beware: You are not the customer for any of their contractors who work directly for HomeServe and do not care about your needs.

The men that came to our aid were without a doubt the best that we have had in our home. The job they did was above and beyond. They deserve a raise! Things are flowing smoothly here. Better than they ever were.

HomeServe sent someone out about the hot water heater, and they've done a good job.

We've had a good experience with HomeServe and I would recommend them to people.

I'm dissatisfied with HomeServe and I would not recommend them to anybody. From day one that I got the warranty, there was an issue. The first issue that I had was electrical. I called them and they sent somebody. At the time, we had just bought the house, we had a home inspection done, and the home inspector said everything was fine. But one day, I was driving home from work and when I looked up, there was an electrical cord sitting right on top of the roof and that was scary. I also called them them about a switch that made a noise when turned on.

I initially heard about HomeServe through SUEZ that they were providing policy for our waterlines outside our house. I ended up purchasing that policy from them. Subsequent to that, I found out that they also offer a policy for indoor plumbing issues. My experience with them, so far, has been excellent. This last claim that I had was for an indoor plumbing issue. It was a leak that I found. I did have a little bit of an issue with a previous claim though. They must have a bunch of contractors that they use depending on your area and the first person that was sent here by them was almost kind of useless. He didn't fix the problem at all. He didn't want to be here.

The contractors that HomeServe sends out do their job and they're exceptional.

I had no problems with my recent claim. It was a plumbing issue in the bathroom sink. They replaced the parts. The only thing is when you call and report a claim, it would be nice if you get a phone call back when they say they're gonna call you back. We filed the claim we hadn't heard from anybody the next day so I had to call back. But when I called back, everything seemed to start moving. It was an easy-breezy experience.

My heat was not working properly and I had to turn it up extremely high in order to get the heat to come through. Then sometimes it was warm and sometimes it was not. So, I called HomeServe to have it checked out to see what was wrong. The tech confirmed that it was a thermostat issue, which was not covered by the insurance, and I have to take care of that on my own. Other than that, submitting claims with them has been fairly easy, because I usually call early in the morning before the lines get busy. Communication with their reps has been good and I've been satisfied with the service.

I've had HomeServe for years. When I submit a service request, they charge me 25 bucks, then they send someone out and they fix it. Their reps were very good. They knew what they were doing.

Like some people when the problem came up I called the "Big Name" company and after charging me the problem was still there. Calling HomeServe I found the problem fell under my contract. The late night call turned into a morning visit and 30 mins later problem solved. Thanks HomeServe.

When you have problems and if you don't get the right stuff, HomeServe doesn’t tell you anything until they come out to fix something. Then, when they come out to fix it, they'd say that they couldn't because it was not on the contract. But they should have said that in the first place. I'm not going to recommend anybody to them. I'm paying all that money for the warranty and I can’t get any satisfaction. The claims process should be easy when you pay. But if you can’t get the service, then you’re going to have to go call outside to do it. So, I might as well go with the outside.

It was a very bad experience when I submitted a claim. I had two people come in over the time period. They didn't do anything. They just told me that this is a problem and they could not fix it. I already knew the problem, that was nothing new for me. They didn't fix it and they didn't give me any guidance on how to fix it. They gave me a detailed note. Some of the sockets in the garage were not working. The guy came in, he said, "Your supply line, you'll have to create the whole new wiring inside. We cannot do that." He left. Then, I had a private electrician come in. He opened the socket and fixed it. I also had a plumbing service called in. I had a faucet in my bathroom leaking. The guy wouldn't fix it. He said he didn't have the right things to fix it and I'd have to call them back again.

I signed with HomeServe when they first started in Baltimore City and I've been with them for five years. I wish they had a policy where you just pay one thing a month and that covers everything. Everything with HomeServe is an individual policy so it starts to add up quickly. Add this on and add that on. That gets to be pricey.

I had a leak in my garage and I had a water heater problem. The garage leak was not covered. I still have a valve problem and it is also not covered. But they replaced the water heater because it was very old and not working properly. After having this problem, I came to know that half thing was not covered, the half thing was covered. It was not explained properly. If it could be explained well, it could have worked very nicely for me. Otherwise, everything else is fine.

The experience has been fine submitting a claim with HomeServe. The process is easy. Whenever we have a problem at the house, I just call them. If it’s covered, they send someone out. So far, the quality of the contractors has been good. I never had an issue with anyone. I also didn't have to call them back behind something they didn't do.

HomeServe is crappy. This last time was the first time in at least the four previous times that we've used HomeServe that I didn't have to spend time on the phone with their representatives then with their representatives’ manager. It was the first time that I didn't have an argument with the representatives. One way or another, the first line of representatives doesn't know a thing about the policies they are talking about.

This is my second time to require their service and I am very happy with the results. Service was ordered and completed quickly. I am very satisfied with Home Serve and Downey Plumbing. I will recommend Home Serve to my friends and neighbors.

Every time I have called upon them, they are friendly and quick to get someone to come to my rescue. If they can't find anyone to do the job, they will compensate. The reason I couldn't give 5 stars is that the prices go up every year on all 4 of my policies.

My husband is active duty military and I’m home with my 3 year old. Needless to say realizing I didn’t have heat made me panic! Then I remembered I have Home Serve! They called a great local plumber who was absolutely the best and it was fixed in hours! I’ve told at least 5 people about this! And of course Mike Rowe supporting it just that much better! I can’t say thank you enough! Thank you for helping me when I had no idea what to do next! You are a blessing!!

Prime Plumbing came out for an issue we had. I requested Prime because they had been out before and solved the problem that I had. The issue I was having was almost the same thing. It was a sump pump issue and no water was in my house. The issue was not a sewer line. I asked the guy from Prime to call the office, look at the records and see what was done then he would know where to start at. But he didn't do it and I was disappointed with that. The guy ended up saying it was a sewer line problem. I wasn't too satisfied. I asked him a simple question and he acted like he knew everything. I called HomeServe back and they sent somebody out that resolved the issue. In the end, it all worked out. The second guy looked at the sump pump and he got it to go.

They were able to unblock the drainage system going to the street and they did a really good job. We were satisfied with it.

I usually had a good experience with HomeServe until our furnace broke and it was -2 outside. I had two small children in the house. I had been paying for my furnace and knowing it was old, I had gone over the policy with the agents to make sure that wear and tear was covered. But whoever crafted these policies carefully did so with an HVAC expert so that the heat exchanger, which is one part that goes out in a furnace and is the most essential to it operating, is not covered.

The technician who came to inspect the outdoor heat pump arrived late evening in the dark trying to come up with resolution to fix, I had to use my own flashlight to assist for him to see anything, which in my opinion did not lead to a satisfactory analyzing of the real problem in the outcome, and had been only partially solved at this point.

The latest tech that came out had to deal with my furnace. He checked it and told me that it needed a filter. Otherwise, he said it was okay. So far, everyone that HomeServe sent out was good. I like their services. They come in handy.

Love this service. Life savers, couldn't have done my home repairs without HomeServe. Very professional. All done in a timely manner. My plan I currently have is very affordable. Thanks homeserve for everything. Will be using again. Hopefully though not anytime soon.

The alarm for the gas came off and we call the gas company. They came and checked and they found that there was a leak in the gas in two places. The claim submission was difficult because it was on the weekend. The contract says that a claim is supposed to be fixed within 72 hours. But mine took about four days to fix. Other than that, the communication was good. Downey Plumbing repaired the gas leak. I'm very happy with them. Their technician was was good and everything went great. But a month and a half after the repair came in, I got a letter from somebody from somewhere from HomeServe and they were saying that my thing was not approved. That really worried me overnight until the next day when I called. They said that everything was taken care of and they didn't know why this letter was sent.

Good clean work but left with holes in ceiling where wires were installed. Did not know I needed to find someone to repair and finish? Older people we needed more guidance, when I asked about fan, told it was old and needed replacement?

Our basement flooded on New Year's day and we called to get a plumber out to resolve the issue. Fortunately, the water drained on it's own before we needed the plumber to come out. They still came the next day to check for any potential issues and assess the damage.

Had no heat, furnace was not heating home. Called HomeServe to report problem, it was later in the evening when I called and agreed to wait til the next day for repair. The next morning, received a call from repair company serviceman. Two repairmen arrived shortly thereafter. They diagnosed the problem and completed the repair quickly. Highly recommend. Thanks a million!

I have had them here twice for electrical and twice for our sewers. The service is excellent. The response very fast. The cost of the insurance very reasonable and has paid for itself many times over with just one service visit. I would recommend this company to anyone.

Furnace was blowing cool air and kicking on and off after a few seconds. The repair took only a few minutes. However he never told my son what the problem was or what he did to fix since neither myself nor my husband were there.

The lady at Home Serve was very nice but unfortunately was unable to find someone to come out on New Year's Eve and I had to wait about a day and a half until she found someone. Some of the companies they do business with advertise they're available 24/7, 365 days a year so I don't know if they were busy or just not answering their phones. I really like the company they did get ahold of and the repairman was very nice and answered the questions I asked.

The guy came to do the electrical work within 15 minutes of his arrival time and it only took him 10 min. I've had HomeServe for quite a bit of time. The experience guys that they connect me to has done a Great job!

My water main broke just after NYE. I called on that Sunday and they did a good job of contacting a repair plumber. I thought since I had "insurance" against this problem I would have priority for having it fixed immediately. That was not to be the case. I was "fortunate" that a plumber could come out late on Monday afternoon. He did and the problem was fixed. Thankfully, my neighbor, saw the water flowing and had a mechanical instrument to turn the water off. Home Serve did act immediately, but failed in sending me a receipt showing the problem and when it was fixed. After three phone calls I still do not have that print out to show the water department that a problem occured and I dealt with it as soon as possible. This receipt will be needed to hopefully receive a reduction in next months water bill.

We had a blocked pipe and when we submitted a claim with HomeServe, they did a great job. They usually give a quick response and they've always fixed whatever the problem is.