HomeServe Reviews

I had a sewer back up and checked with known plumbers. They quoted $350-$680 to start. After remembering I had the policy they responded super fast did the work on a Sunday with no cost. They even stayed until the city came back.

The rep. was friendly and kind, very respectful of your opinion. He took time to explain everything and show you the problem. To get work done will call back. Call and came on time. Respect the property. Took home on through all details. I show world recommend this company. Thank you GUY.

Extremely expensive, small job, and very unhappy. The service technician, have a very poor level of skills, used my own parts and left the job leaking and dirty. Next day another services technician come to my home after my emergency call, finally they fixed the problem and completely the job.

HomeServe was very helpful with our recent bathroom backup. The phone customer service was very helpful and sent repair techs right away. We got a return call when the problem was not fixed initially. The customer service representative was clear about the terms of service and helped us understand our plan and what we could expect from the repair.

On 04/29/2020 I called the Home Serve because one of my house water pipe was leaking. As you know it is COVID 19 pandemic time. No one is not willing to leave the house but the technician who came and fix my problem was professional and who go extra mile to help me. Within one hour the technician came and fixed my problem. This is awesome service. I love home serve. They are great. Thank you.

Met with the plumbers. We are trying to dry out the area to be fixed. Good communication... Still not finished so I am not sure how things will turn out. The plumbing company seem competent and found the problem in a few hours. I am confident that the problem will be fixed correctly.

Broken pipe under basement floor. We called HomeServe to submit our claim and somebody came out out the very next day. Several people from the same company looked at it to confirm what the problem was and what needed to be done. The gentleman who actually did the work was very knowledgeable and did a great job! Highly recommend HomeServe.

Mr. ** was very conscience about making sure everything was fixed. He checked and rechecked to make sure all leaks were fixed. He was professional and came with mask and gloves. We requested him because of his great work ethic.

Said conflicting information. Called and told them I had a guy come out to install a faucet in my kitchen. I told them my spigot in my closet for the main water pipe to turn out the main valve would not shut off so they had to go out in the yard. They said this would be covered. Then they had a guy come out and he seemed busy. He went back to his truck to call you all and said, "They we wouldn't cover it if it wasn't leaking".

I called about a leak in my water supply line. Pleasant customer service rep had me set up with a local plumber in minutes. Plumber called within 20 minutes and set up inspection for the next morning. Plumber was great and got work completed in just a couple days. Fantastic experience!

Sewer repair. Repair was done quickly and I believe the repair company did a overall good repair and it was over and above my expectations. I have had Home Serve for quite a few years and they handle all the repairs quickly and efficiently. Thank you.

There was a problem with my water heater so I called the company, quick to respond to my request. Could've been better if the company explains the plan before sending contractor at the first time. Also, wish insurance cover all and not out of pocket. Thanks for responding!

They handled my problem promptly, found a good plumbing service, and the work was performed well. After the plumbers left, I noticed that they had not properly cleaned up after themselves, so I called HomeServe. They told me that was between me and the plumber, so I called the plumber about it. They came back out and cleaned up nicely.

Sewer backup. Refused to come into the house to see where the problem was coming from. I actually believe that if he had I would not have later had a mouse that must have come in at the time. Perhaps he could have showed me the problem before it occurred. However my satisfaction is because the problem has not occurred again. He must have cleared it up hopefully.

Things have gone fine since I went with Homeserve. Their contractors have been very professional.

In the five years I've been with Homeserve, they get back to me pretty quickly when I call their number. Their contractors have been pretty good at keeping their appointments and showing up when I call them.

Rockland was selected by my warranty provider HomeServe/Service Line Warranties of America. After the tech arrived he diagnosed the issue, and cut a pipe in my basement to rod it out. Then I got a call from HomeServe/Service Line Warranty company telling me it is not covered. This was supposed to have been discussed between those parties before any action. Technician from Rockland continues on and breaks the cast iron pipe leading into my concrete floor in the basement. Drain was not clear and then I have water coming slowly onto my basement floor. They get approval to rod the exterior so I reluctantly tell him to perform that work since it will be covered. Technician leaves without performing the exterior job or letting me know that he was leaving? Extremely unprofessional behavior and reckless. Left me with a giant wet mess to vac up in the basement.

Company and service is highly recommended to all friends and\\ family and associates. Company from initial call to services provided was outstanding in all areas. Will not hesitate to use this service and their outstanding all personnel in future, if so required. End.

Updated on 05/05/2020: I previously sent a review but wanted to edit it but could not find anywhere to do so. See the attached pics. Plumbers left my home without fixing the problem. Have waited for 6 days. I have no water. It's 6 pm. They have been here and left. They told me to open up the faucets and let the water run. I did as they said and still no water. Faucets have muddy water coming out of them and then just stopped. This is not fair. See my review sent earlier.

Inside plumbing. The problem is that ya'll only allow two uses under this policy. Waiting 6 to eight months to use this policy is ridiculous! Then I have to pay out of pocket to have it fixed when I'll still paying ya'll monthly.

Unclogged pipes. Great service overall, quick arrival on day of call, appointment call was clear and understandable, put forth effort to make sure the issue was resolved, contractors were knowledgeable, appearance was acceptable, exceeded expectations, explained issue and solution of problem. Will contact again if needed.

When something breaks down for me, Homeserve's contractors do service on it. I just call them and they call me back. So far, they have helped me with my washer, refrigerator and my plumbing.

Called Home Serve after finding my water heater leaking. I was told to expect a call from service company. The company contacted me quickly, set-up an appointment time which happen in a day. The service person assessed the situation & acted without hesitation. It couldn't be completed that day but at 8 am the next morning they were there and installed a new one. May I add they were professional, quick and efficient.

We were very satisfied with the two men form Brea Plumbing who were the third ones to come out and diagnosis and repair a section of our sewer pipe that was getting clogged. They not only repaired and replaced a section of pipe but also used a power flush to ensure the clog was cleared. The previous two prior had only flushed that part but never ran a camera down to see what the real reason was. Very satisfied with the outcome at last.

We have been with Homeserve for several years so we're pleased when our first time to call them we were treated to a professional and pleasant experience. The recommended plumber came out, went above and beyond what we expected and also gave Homeserve an excellent rating. We have since recommended Homeserve to others.

The first guy came out and told me to recall HomeServe. I recalled them and they sent out a man who didn’t know anything about my situation and said he couldn’t do anything. Afterward I called the septic people and they came. They had they septic tank cleared. The water in the shower has gone down but does not drain some of the water. It still needs worked on. It’s annoying that I cannot use it. Someone needs to come back and fix it.

So on time and very personable. Fixed my problem. Later on in the day, I noticed I had a problem with the disposal. Came back and corrected my kitchen sink. I was totally happy with the job. He completed both of my problems in one day.

Back up in basement bathroom. Help arrived in the form of Chris from Balkan. I was given a 4 hour time frame, he arrived in about an hour and a half. He saw the problem, he fixed the problem, he tidied up. To have an emergency like this in the middle of a Pandemic and on a Saturday was very worrying to me. Thank goodness for Home Serve. And to Balkan. They are great.

Clogged Sewer Drain. The company that you sent out did a great job. They profession and I am so happy that this problem was solved. Thank you again. Hopefully I never have to use this service again but if I do, I am glad HomeServe is there for me.

The contractor who answered the assignment thought he was going to work on a boiler. Much to his surprise and mine, HomeServe said it was not covered. It cost me $ 333.00+. I am still waiting for my policy refund. I have 7 policies with you. I wonder how good they may be??

Home Serve had someone out to do repairs very quickly. The customer service as well as the plumbers were outstanding. I have and will continue to recommend this company. I am very pleased with this service. Thanks so much!

Not smooth. Can't even use lawn mower. Leak fixed in good time. Now have lawn problem. Rocks put back in space like it should be but lawn is a mess. Pleased with leak fixed in good time, Would recommend plumbers but need help with lawn repair.

Good service and fast response. They always send someone when I have an issue. Worth every penny. I've saved so much by using HomeServe instead of calling a plumber for my issues. A single call to the plumber could easily cost more than what I pay for this service.

4 phone calls to have my exposed gas line checked due to rusting and pitting at the meter. They had me disconnect from Dominion Energy which started me over as a new customer. Then the people they sent refused to do anything because it wasn't leaking. Contacting the BBB and the State Attorney next. Already made Dominion aware of their non service.

Feedback-Clogged drains. I already gave a review for Matt ~ he was terrific and gets 5 stars! I had a rough experience with you when I used your services years ago. Poor service from plumber & w/ you. Much improved. The difference in professionalism was like night and day!

All I had to do was make one phone call. They took care of everything. Plumbers came out the same day and took care of my kitchen sink clog and they had to remove a section of galvanized pipe that was bad and replace it with PVC. No paperwork, no bill, just a clear drain. Thanks HomeServe.

I was disappointed in the lack of what is covered through this insurance. I discovered that I had a slow leak in my shower and had dry rot wood under the shower pan. The plumber came out and said that the pipes are fine and it’s not covered. When I hired a different company to come and rebuild my subfloor and replace the tile they discovered that the pipe for about 3’ feet needed to be replaced or we will continue to get a clogged drain. When the plumber returned he had quite an attitude and said the pipe was fine and that my sub shouldn’t have disconnected the plumbing which he had to do to rebuild the shower. We are talking about wanting HomeServe to cover about $300 of my $3000 expense to redo the shower. If pipes are the only thing covered and not re-construction this insurance is not really worth having.

My outside water line was broken. I called Home Serve and a plumber was sent to my house the next day. The line was repaired right away. I'm very happy with the service I received and would highly recommend Home Serve to my friends.

They never disclosed since I started warranty in Jan 2018 that in Philadelphia Water and Sewer Line leaks are only covered inside the home. If the water line is broke at the curb or street in Philadelphia your policy does not cover it. So when I call in for service and contractor come out he tells me it's not covered. Call up customer service and they give me the run and around and finally tell me it's not covered. So refund me my money. It's a scam. Don't buy it if you live in Philadelphia.

The contractor that they sent out was good. They fixed the problem with my septic line. They told me that if it happens again, they might have to put a trap in.

I signed up for a water coverage and the lady talked to me. Told me it will cover my home. That means outside and inside, let's say I misunderstood because she was speaking so fast and I told her that I need her to send me a paperwork so I can read because I didn't get all the info. Anyway I didn't receive anything, and for my bad luck I had a clogged pipes, so I called it in, first they said they can not send anyone until Tuesday, then they set up an appointment for Monday, the guy came in did nothing, my husband had to stay home from work so we lost money, they said they are coming the next day, which they did.

I've had Dominion Services for the last ten years which is now Homeserve. I've never had any complaints with them. I've recommended their services to a lot of acquaintances.

A friend who had Homeserve's services told me about them and how they would help get my appliances fixed and recommend people who are reputable. I went with them and there was a time when I had some plumbing issues. They resolved that. Another time, I had an air conditioner problem during a super hot month and my unit was giving me headaches. I called and Homeserve sent out a company that took care of my issue. Their contractors come out as quickly as they can. It's always one or two days and they have somebody coming out. I told my sister to get their service soon as her purse string can afford it.

Our claim for our AC unit went well. We got our guy over to figure out what was wrong and that got approved. He got the problem fixed quickly, and we were back in business quickly too. The guy was good. We have used him before and we like him, so that worked out well. HomeServe has always done well for us.

HomeServe likes to assign contracts to specific plumbers and I don’t think that they are the best plumbing companies around. When I want something done, I want it done right. I don’t wanna have to call back. They need to upgrade the plumbers that they’re using. There was a vent on my heating system that was leaking. The plumber came and asked me if the water was shut off from the shutoff valve in the past couple of days. My response was, “Yes, it was.” He kinda released some air from that vent that was leaking and it didn’t stop. He told me that he thought the leak would cease after a few hours. But, it hasn’t. I haven't bothered and just called somebody else outside of HomeServe to take a look at it.

We filed a claim for a leak with HomeServe. It was awesome and everything went well. The issue has been resolved.

It seems that HomeServe only use this company Duhon that has only 3 employees when having electrical repairs work scheduled. So this makes it very hard to get the work done. HomeServe also always seem not to give the same order quoted to me on the phone as being approved to get done. So now I have to reschedule another appointment for the Electrician to come back and do what could have already been done when he was at my house and not it will take 2 or weeks to get it done. The Electrician Company Duhon does not call and set up a time the day before, they call 20 minutes before they are to arrive to let me know he is on my way to do the repairs that I did not know was schedulded for in 20 mins since no one called to say when he would come or what day or time to arrive. This is the Second Time this has happened with this same company!!!

Very quick service and response... The technician was very courteous, and did a wonderful job... I am truly satisfied - He did excellent work! Thank you so much for your help... I really appreciate it... Again, thank you! Very satisfied... Blessings!

I’ve been a member of HomeServe when it used to be called Aqua HomeServe but over the past seven years, I did not need to use them at all. This was my first experience. Our soil pipe was clogged up and with this sickness going along, I thought I’m gonna have trouble getting an emergency plumber out right away but they were there within half an hour. I was satisfied with their service. I just hope that they would always provide that kind of service and that they don’t put the prices up once somebody has a good experience.

Technician inspected the gas leak and told me what the issue was. Applied the repair. Inspected it again. I was happy with solution and he applied rust prevention to avoid future issues. He also inspected the line where pool furnace is no gas leaks, overall I was very pleased with his work.

Called about a slow drain in my shower. The representative was very helpful and quick to resolve my problem. Within 5 minutes of hanging up, a contractor called me and scheduled a time to come to repair it. He was on-time and had the drain cleaned and running again within half an hour. No charge to me. Very pleased with the entire process.

Noise from sump pump pipe. I have been hearing a weird noise that I've never heard before. I had no idea what it was or could be. However, Haynes Plumbing representative came and knew exactly what to do. He came and diagnosed the issued, looked around in possible spots. He then suggested my options and we went from there. Thank you!

The service was excellent; less than 24 hours. There was professionalism, accuracy, kindness, knowledge. I called, Home Serve answered, contracted out, remained visible until the job was done. The contractor was equally professional and kind; timely and accurate having knowledge of the problem and situation to complete the job. The contractor used his knowledge to best fix my concern and get me setup without any difficulties.

Called Wednesday night that we had no hot water. Received timely call that they had an opening on Friday between 10-2:00. On Friday received a call that their man was sick and rescheduled for Saturday at same time. 3 days without hot water.

I had 2 house calls within this month. There was water on the floor between the tub and the toilet. The serviceman said my shower head was leaking in the wall and was coming out on the floor. They went out to their truck to call the company. They came back and said all I needed was some plumber tape, and they don't do that. They left. There was still an abundance of water on the floor. I had had the tape put on the showerhead and something was still leaking.

I had water running down my yard and you could tell it was coming from the bathroom area. The plumber argued with me that there wasn’t a leak. That it was coming from a water hose. It wasn’t. I had already check the first day I saw it. The guy acted like I was some stupid woman. The cleanout plug was right where the leak had started. I asked him to check clean out. He just kept saying it wasn’t a leak. His attitude was terrible. He never even bent over the entire time. I finally got disgusted with him and told him to leave. He sit in my driveway and called into you guys. I gave it two days and it was still water.

Awesome Customer Service from Home Serve! The guy that came was Steve from Premiere and he was great! He was nice and explained everything! He also cleaned up everything afterwards! I've already recommended Home Serve Services to my friends and family!

Furnace repair. Customer service on the phone and in person was excellent. Technician was in and out quickly and the woman on the phone who took the call also followed up later to make sure everything was ok. The only thing was that I was told I would get a call within 4 hours from the tech and I didn't and had to call again to make sure it was happening but that wasn't a big deal.

HomeServe immediately contracted a local licensed plumbing company to repair my water leak. The company was quick and efficient. They came within 24 hours of my service call. I have been a satisfied HomeServe customer for at least 4 years.

I had a bad valve in the basement that was flooding the encore room. I called the number for my recently activated insurance policy and much to my surprise within 30 minutes I had a call from the provider and 30 min later a plumber arrived. He was professional, polite, and got to work immediately. Two hours later the situation was repaired. I was very pleased with the process and the work. Great job?

They are timely, efficient, courteous, considerate. They come in the timeframe they state, call ahead, and get the job done. I've never been disappointed. The price is still better than calling a plumber or whatever & you don't have to be on the phone all day trying.

HomeServe was very responsive in understanding my situation and scheduling a professional Plumbing contractor to be sent to my home in a prompt time period. Great overall service, no out of pocket added expense, and limited effort on my part!

Sewer blocked and backed up a little. Called late Saturday night, and early Sunday morning two fellows from D R Sevacko Plumbing showed up. Did a terrific job addressing the problem, and cleaned up afterwards. Very well done - thank you!

The pipes were broken up under the house. The claims process was all right. I like the way that HomeServe got everything done. Last month, the guy fixed in my kitchen sink and did a good job. Now they got my hot water tank and stuff in my attic and we had no hot water this morning. I might call them back tomorrow to check that out for me.

After calling the 800 number to report a furnace issue, I received a reply that a company named "Hey Neighbor" would be arriving to research the issue. After being downstairs a while, he showed me pictures on some type of device and said the heat exchanger was cracked and that it wasn't covered by Homeserve's coverage. He stated that they only covered "cheap" parts so they didn't lose money. After telling me he could put a new furnace in the next day (+$5000) I got a second estimate Exact same unit only $1400 cheaper. I then had the second company tear the furnace apart to actually inspect the heat exchanger. They stated that there was absolutely nothing wrong with the heat exchanger and that the issue was with the unit's mother board. So, instead of an inexpensive repair I had an entire unit put in based on Home Serve's technician's diagnosis.

My brother-in-law had HomeServe and he was very happy with the service. I decided to use it and there has been no problem in getting a service. You just call them up, they take the information and within half an hour, they contact the plumber in the area, who is usually the same plumber who comes here. They call, set up an appointment and then, they come. I've had a couple of issues with the sewer going out to the street and HomeServe resolved it every time. Now, I took the indoor plumbing, too, which I've used once. My next door neighbor had a problem with a clog inside his house and I recommended HomeServe to him.

I've had HomeServe for a few years now for my indoor plumbing and my hot water heater. They were fabulous. I haven’t had leaks yet. I liked their response time. They came out the same day but they didn’t have the part on the truck. I had something to do the next day, so the guy came back that Saturday. It took less than an hour to repair it. Then just recently, I added something from the outside to the street just in case something might freeze on the outside of the home. I’m very pleased. This is one of the services that I do not regret getting.

We’ve had HomeServe for such a long time. We got it because you never know what’s gonna happen. The monthly payments were affordable too. Filing a claim is easy. We just call them up and they contact the contractor. The contractor calls and makes an appointment with us, then they come out. We’re very happy with that part. They’re very prompt and there’s not much of a delay. I'm happy with the service that HomeServe provides within the confines or the boundaries of what they can do. Certain things that we thought were covered weren’t and they can't do a lot of things that we would want them to do, but we haven't canceled. We started with one or two things but we added more because we're pretty satisfied with what we got at the beginning.

Internal plumbing is one of the coverages I pay. It is the most expensive one. The plumber could not help me with the leak because faucets are not covered by the policy. I think it's ridiculous! Also, I asked him to remove the hose, but he could not do it. He did try but it was difficult. I don't know how I am going to remove it if he couldn't do it. I plan to cancel this coverage.... It is worthless! I have been paying for this for 3 years.

Very easy to get a rep and schedule an appointment. Contractor contacted me quick and was great in communicating with me. It was a great experience overall from start to finish. I'm so glad that I got coverage with HomeServe, thanks so much!

Great response, communication, and execution. The repair was completed quickly and efficiently. HomeServe also followed up to make sure that the repair and service call were completed. We are very happy with the experience and will certainly continue with the service on several of our appliances.

Saturday morning at 4:30am we heard a water leak. Called Home Serve after we turned off water main and were told that we would have a call from a contracted plumber sometime after 8am and before noon. Called Home Serve back 20 minutes afternoon to report that we had not heard from anyone. After a couple minute search, the phone rep advised that they found the reporting order and would contact the contractor who had accepted the order and asked me to wait on hold. 5 minutes later the rep came back to say that the contractor had backed out of the job. Said that she would rebid the job to contractors and would call back. She did so in about 5 minutes and advise we would soon get a call. We did get a call within 10 minutes from the plumber which was one they had sent for prior plumbing issues who advised someone would be there within the hour and they were and promptly took appropriate actions. All good now.

I was pleased with the work done. The consideration and courtesy of the men who did the work was excellent and they reviewed the steps taken with me. The work entailed more than I originally expected but the explanation was satisfactory.

HomeServe hooked me up quickly with a repair technician. Repairs were made and did not cost me anything. All were friendly and helpful. I am so glad we pay the monthly premium for times like this. I certainly hope this never happens again, but if it does, I am prepared.

My experience with the plumbers was great. They took time to explain things I never expected, they were more than thorough. I have nothing but good things to say about those fellows. If I would need a plumber again, I would try my best to have that company again.

I give Homeserve 99% on quality of service and coverage. Not all is covered so this is the 1%. Overall they have a very high rating overall with me. It would be nice if they had more coverages in Texas.

I got a notice about HomeServe from the utility company a long time ago. I had an idea of what certain repairs were gonna cost and it looked like a good idea. Something up to the water heater was covered but from then on, it was my responsibility. In submitting a claim, I simply called the appropriate number and they got one of their people out here, plumbers generally. The contractors who came might have called three times in the past couple of years. It was United Plumbing and they did an excellent job. They got right to it and what we had happened to be covered so we didn’t have any problems. He fixed the problem and he was gone in a minimum amount of time.

Entire customer service was professional and polite.. They were trained very well. Excellent. They were very prompt in getting me scheduled for service. Technician was on-time, alerted me that he was here and servicing the problem at hand and very professional.

In every way, HOMESERVE has met my expectations, from those who answer the phone, to the techs whom HomeServe sends out to service my home. Recently I had a broken sewer line, stopped up sink & toilet as well as a leaking tank. Everything was repaired as quickly as possible!

Very satisfied with service, prompt professional and courteous representative in a time of need during this epidemic situations. Would recommend to others to enroll in this coverage as it was much needed in a time when everyone could use additional financial help with situations that may arise. Thank You!!!

Great response time. Same day service. Very helpful and pleasant to work with. Excellent services. The electrician they have to service your contract is excellent and worth the cost. I would recommend Van Lack Electric to anyone who needs electrical work.

I had a few issues but the service your company provided was excellent. My hot water is better than ever. We really appreciate your service. My plugs have new caps. Tthank God. I always recommend your company to other homeowners in the area. I’m a proud customer?✌?

Thank you HomeServe team for the professional service.! Tou guys are the best.! I'm been customer with you guys for long time and I am very happy to be part from this HomeServe family. I appreciate it for the all hard work. Thank you for the electric company Code 1!!!

Hot water tank. Did not realize it only covered repairs. Mine was not repairable and I could not get any reimbursement for that cost. Please cancel this policy as it is worthless. Technician was nice but could not make tank work as it is beyond repair.

Everything went smoothly, friendly and efficient service. Hot water heater working fine. Technician very friendly and everything was on time. It appears very high winds blew out the pilot during the storm. My wife and I are seniors and it would have been a challenge to get it re-lit to get hot water.

They don't seem to cover much of what I call to have repaired. This is the 3rd time I have called and then the plumber gets to the house and calls Homeserve and they say it is not covered! I have paid for every plumbing coverage they offer, but when I need something it seems to be not covered. Seems a little strange.

Leaky sink. Pleased with the plumber who put in the new faucet, but for the money for the policy,,,it never seems to cover the problem. The quickness of the service was great. (Especially on the Easter holiday.) The appointment times were on exact.

I'm very disappointed with HomeServe. When I needed them when I had a problem with my pipes, they didn't cover that particular pipe. They didn't mention that. They should've covered it. The company is disheartening. They abandon their customers so I'm gonna cancel my warranty as soon as I can. I don’t want anybody else to be insured by them ‘cause they’re not a trustworthy company at all.

I found HomeServe some place and I thought I’d give it a try. They’ve been great about it and it’s a good plan. I had broken pipes and we called them for the claim. The reps came out as soon as they could and we didn’t wait that long. They fixed the pipes and it didn’t take them a long time. Everything went smoothly and they were very nice people. We’re very satisfied with HomeServe. They’ve been as good as we expected.

My old water heater was leaking all over my cellar floor. I called HomeServe and their rep was nice. Their plumber from Aqua came and he diagnosed my heater to make sure that we really needed a new one. Another guy named Dave came out the second time for putting in a new water heater and he was very professional. He did his thing and explained everything he was doing. He went into details and checked another thing where water was coming out where it shouldn't have been. I was very satisfied with his service.

Water heater. Called Home Serve and a plumber called me back within a 1/2 hr. Plumbers very professional and replaced my tank without any issues. Couldn’t have asked any better service. Home Serve followed up to make sure the service was acceptable.

I have had HomeServe for years. It just looked like a good idea to have all that protection. They fixed my furnace one year and this year, I had toilet blockage. I called HomeServe and a gentleman got in touch with us. They were very helpful. They came and took care of the problem.

I had HomeServe few years ago and then I let it go. I started it back up after my husband became ill. I said, “Well, I need something. If something goes wrong, I can’t fix it.” Submitting a claim to HomeServe was very simple. The contractor they sent was very professional and they took care of business. Everything went great.

The employees seemed to be well informed. If the person that you spoke to did not have the right information, they did not hesitate to direct you to the right person. I would recommend this service to a friend because I think that they would be satisfied in every way.

The service was timely. He arrived within an hour. He replaced & tightened a washer -then determined that the pipe needed to be replaced (which he did). No more leaks. The serviceman was friendly, wore a protective face mask. He also explained everything that he was doing to fix the problem. I would recommend this service.

Called to report busted water heater. Staff member was respectful and assisted with next step. Resolution obtained and I was informed of my coverage related to this matter. Many thanks for the professional manner in which this was handled. No further issues.

My water heater was inundated with water when my basement flooded and I needed to have it securely started again. The technicians that arrived were knowledgeable and efficient. I appreciate the work they did that got my water heater working again.

Water heater broke and HomeServe were there immediately. Called Carpenter Plumbing and installed new water heater next day, it was not covered but the service they sent out was excellent. Very fast and painless service. Would definitely call them again. Thank you HomeServe and Carpenter Plumbing.

I called because the main drain downstairs was backing up a bit and I was worried it was going to get worse. No emergency as I was trying to avoid that. They had a Plumber out within 2-3 hours and they took care of it. I was, and have been before, so impressed with Stott Plumbing. I’ve had them several times and they are so good.

I appreciated the quick response for my issue. Mr. ** and his assist maintained appropriate precautions (ie. glove, mask, and distance). They arrived when they said they would. Fixed the problems. They cleaned up the areas. Very polite and respectful. Will use their service again. Thank you.

Originally we signed up home warranty service with Dominion Virginia Electric, and they provided excellent services. After Dominion contracted it out to HomeServe, we are having VERY bad experiences. So far we had to pay for replacing water heater, electric wire repair, and air conditioner repair 100% from our pocket! HomeServe charged services fees every time we made a claim, but they never did any work or cover the cost of repairs at all. Their communications are very poor too. Since our annual premiums went up so much and their customer services are so terrible, we change our home warranty provider.

They were on time, they were polite, they performed the job very quickly. Every thing was done in an excellent manner. Would recommend them to anyone with a specific plumbing problem. There's not another thing to say about the situation. That's all.

Home Serve was very quick to take my information and get a repair person to make an appointment to fix my sewer. Repairman was very nice and fixed my problem in a very short time, would recommend MR Plumber to others.

The customer service gentleman was very considerate and efficient. Listened carefully and assured me he would get me assistance immediately. After hanging up, I received a call from the plumbing company in approx 1 hour. They arrived the next day ahead of schedule. The plumbing company was courteous and extremely professional. Within 1 hour they had completed the job. Extremely satisfied with the experience.

Furnace not kicking in. Called Home Serve in early morning. I was contacted by Action Mechanical within 15 minutes to set up a time for them to arrive. The representative was a bit later than time given to arrive because of truck problems, but called, fixed the problem and was very pleasant. Very satisfied with the service.

Submitting a service request to Homeserve takes a living heck of a time. Every time we need something, they spend weeks and weeks, and then, they say, “We can’t get anyone out there.” They always have excuses. They'll either bring someone in from Fort Walton, which is an hour and a half from here, or you get your own person out there and pay for it. I’ve had to do that twice, and they promised to get the check to you. In February, I had to get the electrician out here if I pay for it. I just got the check like a week ago. So, that was way too long because they had promised 30 days. It was causing so much stress that it wasn’t worth it. After they approved for me to do it, it took forever.

I got a notice from Dominion Virginia Power, and HomeServe was on their billing information. They sent it as a separate kind of attachment that said, "Here's an opportunity." They had multiple opportunities around in regard to the house. One was sewer, one is heater, one is cooling system, and these kinds of things. Submitting a claim to HomeServe is very good. I was a little surprised. It's not a knock on HomeServe, it's just that when you get right down to it, sometimes it can become a hassle.

Had a sanitary sewer stopped up. I made the call to HomeServe, the response was very quick. Within 1hr a contractor got ahold of me, said he would try to come out in the next 2 hrs. In the meantime our city service dept was here and high pressure water flushed the system. I instantly called HomeServe. And the contractor to cancel my request before any more action was taken. We were able to stop the request preventing an unnecessary trip. The response from Homeserve was very good, but as it turned out I didn't need it.

Make sure you read the coverages. I found three claims over the years and only one was covered. For example neither the internal plumbing or external plumbing coverage pay to repair or replace an outside faucet. Last week my water heater sprung a leak and I called Home Serve. The water heater had to be replaced and my water heater repair coverage didn’t pay anything toward that. Not even the labor.

The plumbers that were sent to replace my hot water tank by HomeServe were professional and conscientious. I would recommend this service to anyone who doesn't want to have to worry about unexpected repair costs or finding a contractor quickly.

When we call HomeServe, their guys come out and do what they gotta do. We called them twice and one of those calls was for our heater. Their techs fixed it and changed whatever they had to change. Another time, we needed boiler service and they set up a time with whoever they send to us. Then, their techs looked at the boiler and took care of it. Thus far, their contractors have done good work.

Everytime I have had a problem and called HomeServe they have responded immediately...the people they have recommended are prompt in calling and setting up an appointment.. When they came I found them very professional and always explained what they needed to do..I have always been completely satisfied.

After reporting the plumbing problem to HomeServe I was told to expect a contact in 1-4 hours. I received a call from Prime Plumbing in 30 minutes and they sent a plumber within 15 minutes of that. Not only was the service prompt it was handled thoroughly and efficiently. Excellent service from all! Thank you very much.

Water leak under kitchen sink. RB Travis Plumbing was contacted by HomeServe and the plumber came the next morning and partially fixed the issue. A minimal leak was noted 2 days later and RB Travis returned the next day and resolved the issue to our complete satisfaction.

I had a plumbing problem. I call in. The rep was understanding. She got in touch with a company. They were on the job the same day. I was very happy????HomeServe it was the best. I am please HomeServe is the by

Excellent, quick response and follow up. Friendly, helpful customer service representative. Especially loved choice of vendors Mayes and Son Plumbing, who are courteous, knowledgeable and efficient. I have recommended and encouraged others to sign up with HomeServe.

Draingo was the company assigned my problem, backing up toilets. The clean out to my sewer lines had come off and there was sewage in my yard. They came the same day and fixed my problem. The technician was very professional, got to work immediately and fixed the problem. I could not have gotten better service.

Great service. Problem was corrected quickly and efficiently. The response to my call was addressed very efficiently. The employees knew what they were doing and the problem was quickly resolved. Highly recommend the service well worth it. Thank you for your service.

PIPE MONKEY PLUMBING 1300 S Pleasant Hill Blvd, Pleasant Hill, IA 50327. Phone: (515) 266-1221. The plumbing problem was repaired in 1 day!!!! They have the camera & the tools to fix your plumbing issues without all of the BS. I had $0 out of pocket expense!!!!

I had a plumber come out to snake our sewer line that had backed up. He could not clear it and thought we had a broken pipe. I called HomeServe (remembering that we had insurance) and they were quick to respond. Sent someone out the next morning and cleared the line. Very good customer service and the technician that came out was very nice and thorough! Was very pleased I had this policy.

I looked into HomeServe so that in case something goes wrong, they'd be there to help me out, and which they have. I had a plumbing issue and to submit a request, you just call the number and you tell them the information, and that takes care of it. The rep knew what she was doing and after I reached out to them, the contractor came out the day. He did very well.

The two young men were prompt, friendly, and professional. They pulled my basement toilet, installed their camera/auger into the sewer line and took it out to the city line, cutting away roots and any other blockage. They spent approximately 2 hrs. at my home. I was very pleased with their work and the process. B.

The team at HomeServe was amazing. They immediately got a hold of us to see what our problem was and how they could help. After contacting us they helped us get a professional out to our house to look at our sewer issue. The plumber actually called and was able to come out a week earlier then I was able to schedule thru HomeServe. They figured out the problem within about 20 minutes. Our sewer had collapsed, the plumber got ahold of Torgerson and they were able to come out and dig up and replace our collapsed sewer line. They got everything done so fast and the workers were very nice and did a great job. Our plumbing has never worked so good!!!

The contractor came right out and fixed the issue on my heating. Everything went well and it has been working fine ever since. It was great.

When we contacted HomeServe about a water leak in the yard, they immediately sent Jim ** of Wilbanks Plumbing, West Monroe. He did an excellent job very quickly. Thank you! Late with response. This is Larry's wife, Wanda. He has been in hospital for a lengthy time and I'm just now seeing this email.

In October 2019, after having several basement foundation experts, review our basement cinder block wall leak, I determined that it had to be a small, accumulating leak in the outside water service line. This was ultimately because the amount of water coming in did not change during rainstorms and because there was a "Christmas Tree" outline of leaks directly below where the water service line came into the foundation. I had to call HomeServe numerous times and have multiple contractors come out to review the situation. They refused to act because there was no easily visible movement of the water meter and our water bill had no great jump in cost. So I ultimately proved it to them by paying someone to dig 4 feet down to our foundation and service line junction and of course there was a large pool of water.

HomeServe provides unparalleled customer service! We recently had a problem with inadequate service from a plumbing contractor sent through our HomeServe insurance. When notified about the problem via a survey, we were immediately contacted by a HomeServe representative who corrected the issue with the plumbing company and quickly reimbursed our cost in full. Thank you, HomeServe!

HomeServe's contractor who came for my plumbing and drainage claim was very professional. He was here for less than half an hour and I was very satisfied with that timeframe. Things went excellently. I love HomeServe. Their price is affordable.

Clogged shower drain. The technician who represented United Plumbing was thorough, knowledgeable, and courteous. He's a good representative for your company. He was moments earlier than the scheduled appointed time, **. He even apologized for his promptness. He explained the problem and how he would resolve it.

My furnace wouldn’t remain on. The repairman (Sam??) was knowledgeable and corrected problem efficiently. He waited for awhile to make sure the furnace stayed on. He tell me if any further problems to please call. I called around 7 pm and I appreciated the quick response to send repairman.

I am very satisfied with the service provided by your technician. He was very able and experienced. He identified the problem quickly and explained the problem in detail and what he needed to do to resolve the problem. The technician fixed the problem and followed up with me to ensure it was resolved. Home Serve you have a great team of professional workers. Thank you for assuring me that when an issue arrives that I can depend on your team to fix it.

I had a home warranty through South Carolina Electric and Gas company and then, they told me that it was being transferred to HomeServe. When I was having a problem with my oven and it was something I couldn’t deal with, I called them. The whole thing was simple and very quick. I appreciate everything that the guy did. He seemed like he knew what he was doing and had a good result. There were two technicians and between the two of them, they did very well. It didn’t take long to resolve the issue.

Electrician took pictures and inspected the electrical box, he says it’s a fire hazard now. He will have to submit his report and recommendation for replacement of the electrical box. He was very knowledgeable courteous and professional. Should be hearing soon.

Had water backing up in my basement @ 10 pm on a Friday night. Called HomeServe. They called a service that couldn’t come out for a week... couldn’t wait. Called hs back and they had someone out next morning! Great service. Friendly service representatives. Plumbers were very pleasant and fast! Thank you home serve!!??

Sewer line break. Not satisfied with thoroughness of problem solving. My regular plumber found a break. Your plumber says he did not. I’m in limbo. I want repair done right. Still have water leaking into garage not from inside drains but from outside the wall!

Called for service for heating/ac problem. Repair company was contacted and dispatched quickly. There was plenty of communication about the appt and follow up inquiry to make certain tech arrived. The problem identified and corrected quickly. We are very pleased with the entire process.

People showed up and were rude and wouldn't help, did what they were told from the rep who placed the order. Which leads me to believe the rep on the phone didn't listen to me when I said I needed the inside snaked like last time and even had the rep go back and look at ticket notes from last September when this happened then. Instead they send out an outside only snaking/pressure blowing system. They came in and took pictures of the pipe that was snaked in the past and said they would pass along and guess what nobody has called or tried to rectify the situation that was already a huge miss. Couldn't be more disappointed with the service I received or actually didn't receive. Especially during this tough pandemic time where you don't want people in your home and have uncertainty, calling to get something fixed and never hearing back, what a HUGE miss from HomeServe.

Our water heater started leaking at some point. It had been a few days before I noticed. I called HomeServe on Saturday morning and Juan from Kramer and Sons called me back quickly and we set up an appointment for the next day. Juan came first thing on Sunday morning and in about two and a half hours I had a new hot water heater installed and everything was working great. Juan was very professional and friendly, he explained things as he was going along and answered all my questions. I was slightly disappointed that the shut-off valve to the water heater was not included in the service but that is the only negative. Everyone that I dealt with was friendly and professional and things went great.

Quick arrival, quick repair. Was open to check and suggest how to repair other issues. Was polite, smiley. Used plastic bags to enter the house. Very happy with service, recommend anyone out there. Best there is, no doubt, professional and knowledgeable.

HomeServe immediately called and scheduled a plumber to come solved our problems. Couldn't be more happy with their service and it was money well spent. We all have services we pay for via Netflix, Disney, etc. but this service will wind up saving you money. Highly recommend them!

Hot Water Heater Replacement. This was my first time using Homeserve insurance, after years of having it. I must say, I was very impressed. Everything went smoothly, phone conversation's were pleasant and very nice, also, professional service from plumbing contractor too. It really pays to have this insurance. I highly recommend getting it. Thank you so much!

Called at approx. 10:30 a.m. Saturday 3/21/2020. Furnace not working (in SW Michigan, and it is COLD). Did not hear anything for 4 hrs., called again, no help. HomeServe gave me phone 2 numbers for a heating provider - one number "out of service", second number continually "busy". HomeServe could only find a provider for Monday, 3/23. Through the "grapevine" I have been told that HomeServe will not pay providers Overtime or Off Hours labor. NOT HAPPY!!

My wife had surgery on Feb 18th 2020 in Charleston WV. I brought her home on the 19th. Right after arriving home the water pressure dropped. I went downstairs and the tank had burst. Had to shut off the main water as the shut off didn't work at the tank. I called Homeserve and you sent a plumber very quickly because my wife had to bathe. We didn't even have water to flush our toilets or cook. The plumber came and said he couldn't replace our tank. He wanted to sell me an on demand wall hot water heater. He wanted $4,000.00 to replace my hot water tank. I told him I would get a plumber. I called a plumber and they immediately came and replaced the hot water heater. I submitted a receipt for their service and new tank. You said the review would take 30 days and I am waiting for your reply. I look forward to hearing from you.

A big disappointment when the Home Serve plumber assessed my leaky ceiling problem. He said the plan doesn't cover leaks from radiator pipes. Then he left. He did no work at all. Home Serve did not offer any suggestions on how to deal with this problem!

I had Baker plumbing come out Two times this past month. I have had excessive amount of water surrounding my property but both yes they couldn't find the source of the leak. I also can hear a drip coming from the water heater area behind a wall in front bedroom. They couldn't hear it even though I did. They wanted $800 to take out heater to inspect the fittings and valves. HomeServe wouldn't pay the fee because no standing water in the area. If it's a small leak there needs to be a camera put thru the wall to see if it can be located first.

Toilet clog. Came immediately- fantastic!!! Plumber rep knew what he was doing!! Very good! Dropped a star because didn't have "booties" on and left the toilet and floor a little dirty. But all in all, wonderful service and did the job quickly. Toilet works great now.

Robby from McAfee did an outstanding job of finding my problem and fixing it in quick order. HomeServe also did a great job of getting the schedule and worker (Robby) in place to accomplish my issue. I thank you for the professionalism displayed the HomeServe team.

We have nothing but good things to say about Home Serve. Each time we've called, for service, they've responded with In a fair amount of time, done a excellent job, were very professional and kind. Cleaned up behind themselves as well. So glad to have home serve on our side.

From the time the first call was made requesting service, the staff was professional courteous and very responsive to our needs. The follow up regarding the status of the service technician was impeccable. The technician and service he performed was world class. All are appreciated!

I am very happy with both the plumbing and electrical companies that now comes to my house and most of all my cost is manageable. It is very important mainly when someone is coming to the household. I now have my Plumbing and Electrical constructors on speed dial.

I explained to the technician on the initial visit, the washing machine was not used until he left. When the the water backed in the shower stall, I immediately called Home Serve. The technician came back and cleaned out the pipe leading from the washer. He ran the washer to made sure clear. I am very pleased with actions taken.

Total plumbing was very busy, but squeezed us in. We are very thankful. They were prompt, professional, understanding, and completed the job quickly and efficiently. I would recommend HomeServe to all my friends and family in an instant. Thank you.

Very professional, dependable and courteous staff. Quick response and one phone call will resolved the cited problem. HomeServe is highly recommended to everyone with a home or anyone with property with a plumbing units. I will be recommending the HomeServe to my friends and neighbors.

I called about a leaky drain basket in my sink. I was going to do it myself, but figured I had the plan and try it to see how it worked. Technician arrived on a Sunday, as notified. He was courteous, efficient, and completed the work in a very professional manner.

When I called to explain this problem (what I thought was a backflow), I was told it was covered because "it was an outside line". The plumbing company responded immediately and said it was the backflow and called your company to guarantee coverage. Immediately your company called and very matter-of-factly said it wasn't covered. The company rep who called me was not very friendly and I believe she could have been more definitive in her explanation and more courteous/professional. I would have rated you higher if it hadn't been for her attitude.

Beyond excellent service... Very satisfied!!! Worker was very courteous, and knowledgeable.. Explained everything, cleaned up when he was done, very polite, he knew what the problem was, was prepared with all the right tools, did not make a mess, and just a very pleasant worker, thank you very much!

Home Serve were quick to respond and very nice, also a call from the electric service company that fix my issue was quick. The problem would have been fix the next day, but they had no cable on the truck to replace it. It was fixed two days later. I am very happy with everything.

Water heater was checked for repair. Found it needed to be replaced. Was replaced all in same day in a timely manner. The tech's were knowledgeable. The tech's took their time to explain details to myself and my elderly father. Thank you United Plumbing for your expect help assistance and being on time. Very respectable and professional company.

I have several contracts with Home Serve that I have held for several years. The first time I tried to use the service was when my external sewer line was clogged and sewage was coming into my home. I was unable to use any of the facilities in my home. I called around 5 pm on a Thursday to report the issue. In about a half hour I was called by a provider that told me they had 4 more calls that evening and would not get to me until the next day. Since I could not use the facilities he told me he would inform home server that they needed to get someone else there.

Water bill high. From my policy plumber came out and found leak, c. Very efficient and helpful with questions I had asked. Repair within hour and problem solved. Thank you for all did. Best of all done the right way. ???? My home is 95 yrs. old and disabled and 68. This was most convenient to problem. Please send written invoice. Send it-email.

The technician from Geisel Heating, Sean, was there within an hour of my call. He got the furnace back up and running in short order. I am so glad I am a Home Serve member as I have used this service many times over the years and this has saved me a lot of money on unnecessary repairs. Great job!

I appreciated the customer service that I received from Robert. He was very knowledgeable and had a great disposition. Thank you for your service. If I ever need assistance with a water pipe issue, I would like to request his services again.

Sewer line service. My claim was responded to in a timely manner. The service that came called in advance to let me know when they were coming, they were very nice and took care of the problem very quickly. I was happy with the service.

Clogged drain. Service employees showed up on the same day I called. They were on time, very professional and resolved the problem in a short amount of time. They called ahead to say when they would arrive. They also cleaned up the area when they were done working.

I reached out to Homeserve because of the water in my bathroom sink was backing up into my tub. The Homeserve representative asked if someone will be home. I replied, "yes". One hour later I received a telephone call from Lanzo Plumbing Company. The plumbing company representative asked if someone will be home between the hours of 9:00 am to 12:00 noon. Within the hour, the plumbers arrived at my home. In closing, I am a satisfied customer and I would recommend Homeserve to my family and friends.

Customer service was top notch. Found plumber to respond to my problem. All arrangement were completed in less than 20 minutes. Plumber was working at my home in less than an hour. Received several emails that kept me notified of their arrival. Totally 5 star quality.

Had a water leak. Ended up being 2 different leaks. Mark, with Down Home Plumbing was fantastic. He arrived after pulling workers off another job to try and help with my emergency situation. He did everything a homeowner would want. He put all his efforts in trying to find late that night and returned the next morning 1st thing and completed the job. A+ Superior work & service!!

I've called in only once. I went first to Gulf Power, and the first person I spoke with wasn't sure who you were. That was solved with a second call. After that, I was totally impressed with the technician that came out. Unfortunately, the total solution didn't last long, so I had to call back. That was more complex. I gave all my information, but it took several calls. Someone called back pretty quickly, but when I answered no one was there (it was a bad connection). I haven't make much progress since, because I've been busy with other things. You need to work on this part of your program.

I contacted you for assistance with my Hot Water Heater and you were awesome and sent someone right away. They found that I needed a new one. I am very disappointed that you did not help with the cost at all. I have been paying MDU for warranty coverage for over 20 years and I’m really not sure why if it doesn’t cover what I need it to???. According to the pictures I am sending it sounds like it should be covered. Disappointed.

I have had a Home Serve warranty for a few years now and honestly have tried another company as well. Home Serve has always responded in a positive manner. The dispatch sends a tech in most cases right away. Techs go above and in some cases beyond what they are requires to do. Thank you for a great service.

Water Heater leaking. The technicians arrived and quickly assessed the problem. Within 3 hours, a new water heater installed. Hot water was restored by 2pm that afternoon. I was extremely pleased with the quick and timely response. HomeServe acted immediately upon taking my call. It was a pleasure working with a team of professionals!

Quickly diagnosed and fixed my water heater. It had to be replaced due to being 15 years old. This was accomplished in 2 days. The technician was friendly and professional throughout the installation. I have recommended this service to several people since having this done. Thanks.

Pressure regulator valve. Arrived on time, explained problem and was able to fix that day. Price was fair and extremely happy got problem solved that day. This is the second time I have used His & Her Plumbing and very satisfied with the company. HomeServe is very helpful amd very happy with contract I have with them.

Mark was awesome. He came in, knew what he was doing. He has 43 years experience. Mark was professional and on time. He called before he came and went straight to work. He even helped dismantle a bed that was in the way. Above and beyond the call.