HomeServe Reviews

Great job by Dauenhauer Plumbing. At least with the second technician. The first one that was sent seemed lost and wasted a couple of days trying to diagnose the problem. He also cracked the linoleum tile around the toilet. I will request this company in the future when calling Homeserve.

Water Heater Emergency. I had surgery scheduled; my water heater died but I was required to use an antiseptic surgical scrub before surgery (and needed hot water for it to be effective) or surgery could be cancelled. Leo's Plumbing came out immediately and within 24 hours I had a new water heater (and hot water) and surgery wasn't cancelled. Highly recommended; very professional, efficient and courteous!

When you call a plumber to come to your house to do something for you, they can charge you anywhere from 200 upwards. By the time they're done with the work, you could be paying 250, 300, or more. If you don't have something like HomeServe and you have a drainage problem, unclogging the drain can cost you about 250. If you had a problem with sewage outside, it's even more than you can pay. They have to open up the ground and change the drain. It's about 2,000 or 3,000. And who has that money just lying down to pay for such an expense? Not all of us have money.

Thank you for offering this insurance. Without it I wouldn't know what to do. The plumber you sent in November to set my toilet came back last week to clear the main water pipe and the stack after I experienced a raw sewage situation while doing laundry. He knew what he was doing and answered my questions both times before I could formulate any! Thank you, Todd!

1-star, only for the lack of a lower rating. I have been making payments for warranty service for the past 5-years. When I needed the service, I was denied coverage. Apparently my Water Heater is larger than what the Warranty covers. This contradicts what I was told 5-years ago, when I initially signed up for the service. They said, "Oh, you should have read the 8-pages of fine print that we sent to you". Nothing, but scam.

My water waste pipe is fully blocked/broken. I had an independent plumber as well as the city verify that it's on my property's side and not the city's. Homeserve refuses to fix it. Won't call me back.

My experience was great. They scheduled my appointment right away. And I received a call from a reputable business the same day. The individual that was sent to my house was very knowledgeable and was very willing to answer all my questions. Thanks for the great customer service.

I had a busted pipe outside. I did a claim with HomeServe and their customer service people were good. A tech from His & Hers came and he was great. He’s been in my house before. The problem I ran into with my insurance was they don't do repairs of pipes outdoors when I was under the impression that they did. His & Hers completed the job for me.

I've had HomeServe for a long time. Their service is very good. They're right on the ball. If something isn't fixed right, they'll come right back out. Recently, I called them about my sink, and 20 minutes later, I had a call from a plumber. The plumber was also very good.

We were having some drainage problems. My brother called HomeServe and told them about it then the contractor came and fixed it. They were awesome.

Service was excellent, clean and very professional. Two wall outlets needed to be replaced. Both were shorting out the breaker. They followed up with a call to complete the work and verify the work was done to my satisfaction. I would call them for service as needed.

I had a very satisfied customer experience with HomeServe. I had a pipe break within my attic. I called Home Serve at 4am. They had plumber to fix issue within 8 hours. Having Serve protection plan proved to be smart move on my part.

I call HomeServe, report my problem, within few hour they told technician will call to schedule when they be coming. They fix about half hour. Myself first time, they’re good. I will tell my friend. Keep it up.

I purchase both interior plumbing and premium heat insurance, I can say so far so good. The company strives to meet my needs as a consumer of their products; each time I put a call across to their service line they attend to my needs with rapt attention and get me the service provider who gets back to me same day and schedule the appointment at the shortest time possible. I have enjoyed their cover mostly on plumbing servicing. The heating however is good but would have included a leaking radiator valves that I am currently experiencing. I strongly recommend them on the overall. This is because they have saved me a lot of money doing these on my own with cutthroat quotes from independent plumbers.

Dear sirs: I was without heat for four days and froze because your company sent three different companies to look at my system. All three of them kept saying its not their job/expertise. All of these unnecessary appointments just for you tell me that I'm not covered! I told you guys from the beginning that the pipe was burst! What type of coverage shouldn you

My most recent claim was for a water line. The claims process was very good. They took care of it the same day. It was a pleasure to have HomeServe because sometimes you get little problems in your home and you need some service and they were there.

I elected 1 service at $4.99 per pay period (every other month at $9.99). After 1 year they are charging $33.00 every other month. I called they said they are piggy backing the other exterior insurance. I said that I do not understand that. I cancelled immediately. I find the fake Louisville Water Company logo on their many mail flyers didn't feel right from the beginning. I know that they were sued in the UK and lost. I do not trust them.

HomeServe has a fairly easy process for the most part. I call them and their customer service is helpful. The only thing I have an issue with is the time it takes from once I call HomeServe to the time it takes to find a contractor to resolve the issue. The first time I called HomeServe was due to a hot water tank. I hadn't heard anything after about an hour or two. My uncle and I got a whole new hot water tank, got it installed, and had it going before I even heard a call back of who the contractor was going to be to come and fix my initial issue. For another claim I had, it took at least four hours before we got somebody here. The guy found out right away what the issue was and fixed it. The unit is fully functional again.

I made a service call and HomeServe put me in touch with the plumbing company, and they were here within a day or two. Then they had the leak specialist come down. It was all pretty quick.

Great and fast service by the guys who fixed it. I was very happy to have heat again at 20 below. They came out at 7pm to start working on the furnace. They told me it needed a motor, the next morning they had a motor, that did not fix it. The blower needed bearing. They fixed that. They went out of their way to get it fixed.

I made a call to HomeServe to do a refrigerator for me and nobody ever showed up. The guy called me and asked me if I could get somebody to come out here to fix my refrigerator. I said, “I will try.” But I didn't get anybody. So, the guy called me this morning and said they were gonna call HomeServe and say he couldn't get anybody to come out to serve my claim. I need my refrigerator fixed. I already paid HomeServe $100.

Late last summer, we contacted HomeServe when we were having problems with our bathrooms and showers. The water/waste was backing up and not going anywhere. Your office immediately got us in touch with a local company, LEO's Plumbing & Repair in Richmond, Va., and they came as many times as needed and worked on the problem diligently until the problem was solved. We appreciate the good support of HomeServe and Leo's company which gave us a good service with a good attitude and in a professional manner. We'll be happy to recommend them to anyone. Thanks.

We had a drainage stoppage and I called HomeServe and the techs came out the next day. They didn't have what they needed to reach what it needed, and they had to come back the next day and have somebody else come out that next afternoon. Overall, HomeServe is great.

HomeServe is a good company. They have very good customer service. The reps give me information and I like it. Many times, I had an issue and they came, no questions at all, and fixed the thing. It's the best experience every time. They do a very good job.

The techs were nice and I appreciated their services. They told me about the tank and how it was required by law. They were very educational and professional. I like their service. They did an excellent job.

We've been very pleased with HomeServe. Having the warranty takes away the work of having to research different companies for service, and it saves a lot of phone calls.

It was quick and easy when I submitted a claim with HomeServe. I've had to do three calls. The first one was really good. The second one, it wasn't them, but they sent a provider out that didn't know what they were doing. So, I had to get somebody else.

I love HomeServe. They were efficient. They asked me questions. They've never denied a claim so I have zero complaints. Recently, I couldn't adjust the hot water heater valve. The tech that was sent was phenomenal.

We've been fortunate with HomeServe. Cost-wise, it's minimal compared to what some of the things we've had to get fixed. I've used them on the furnace twice, on the air conditioner once and the sewer line that needed repair. We still owed some money on it but it took a big chunk of the bill out. Then they also came and did the restoration work on the yard and the little bit of work that was done in the yard and on the street. So, it has worked out. We just had the furnace people out last weekend. The igniter went on our furnace, and the guy had the part in his truck. Usually, all we do is call in and get the service provider to come out and do the work. So far, so good. The only glitch we had was back when we did have the sewer line work done and it took a little while to get the restoration people to come out because of scheduling.

We signed up for the water heater program and I got charged like $4 a month. You could use it for 30 days. About 35 days after I signed up, the pilot light on the water heater went out, and it was a connecting service. So, that's the positive thing. I didn't have to pay for the service call. When the contractor did call that day, their system was down. So, they had to do everything by hand. I told them I live in Murrieta, and they automatically thought it's Marietta, Georgia instead of Murrieta, California. They did tell me that they contacted somebody in California or in my area, and then they said they would come the same day between 3:00 and 7:00. The guy showed up at 7:15 because we were the last one on the route, and there was traffic. He fixed the thing right away. It didn’t take him very long. He was very good. He knew what he was doing.

The few times that I have had to call for service I was always treated with respect and quick response. The Paul Maguire Plumbing has been the company that has been sent to fix the problem and they are very prompt and respectful. They would describe what the problem was and they would have it fixed in just a few minutes. I am so happy with the service I have received from Home Serve, that I have told my friends about it and hope that they will look into purchasing the same program that I have. Thank you for your help in the past and I know if I need to call again that I will be treated with the same courtesy and respect that I have had in the past.

HomeServe is the best service ever, I cover everything possible. With the service I have received from HS is the best. I call with my covered problem and honestly the response is the best I have ever experienced except the Masterplan I have with another company. I suggest to anyone pay little now monthly or a lot out of pocket later.

I had a water leak in my washroom area behind my washing machine in the wall. The technician Todd did a great job with the repair. I was totally satisfied. He was so pleasant and knowledgeable. He is a great asset to the company.

A valve had to be replaced for the cold water and the second plumber got in there and did it. The plumber that came before did not do it. He just tightened it up. This latest plumber said that the first one just couldn't get in there to replace it. He was here for about an hour or so, trying to get inside the place 'cause it's a tight fit to get in there and to replace it.

The Company is ONE of the BEST I have had the pleasure of have come service my home. The tech walked me through every step her did and explained it to me in a way I could understand. Young Water and Sewer Company is Great!!!

HOMESERVE is the most excellent service anyone can invest in. Every time I have a problem, it is fixed with speed and efficiency. The last job was great--a heating problem. The company came out the same day and fixed it. LOVE MY HOMESERVE!!!!

I have a problem with my toilet flushing. The contractor came and just looked at it and stayed about half hour looking around. But they didn’t do anything to solve the issue. They closed the ticket when they left and told HomeServe about it. I was not satisfied with what they did. I called HomeServe back and HomeServe has another plumber coming out tomorrow. This is the first time this has happened since I’ve had HomeServe. Every other time they sent somebody out, they resolved the issue. If you own a home, you need a service like this because you never know when some unexpected problem might come up.

The plumbing company did not complete the task of getting the water running in my kitchen. The gentleman stated they would have to have another plumber to come and check the pressure and that was last year. Therefore, I called Homeserve again and requested that that company not to come but due to ranking jobs by priority the same company was contacted I cancelled. I am considering stopping Homeserve due to the company that they have to use.

My furnace went out for the 2nd time, the first service call man came right out Christmas Day, it was not very cold. 2 weeks later it went out again and I had to wait 48 hours before I could get someone to come out! It was very cold that day and if that is how emergencies are handled this service is being cancelled!!!

We found water in our basement and determined it overflowed from the sink. I tried plunging and my little snake which did not work. I next called Homeserve. They contacted an area plumber who could come the next day which was good. He was a very nice young man and snaked the drain twice however two days later the same thing happened. This time on a Friday night. I called Homeserve Saturday. First thing they promised emergency service. No one called and no one came. I called later in the day and the dispatcher referred me to the plumbing company who only had an answering service. The lady said someone from their company would call. They offer 24/7 service. No one called no one came.

Speedy service., but didn't do anything more than I had done already. Called for service on furnace, it was making noises. I had greased and oiled bushing and checked belt tension changed air filter before he came. He basically did the same, messed with control valve loosening caps on ports and then left, said he was done. Didn't clean the burners or check what was vibrating and making the noise. After he left noticed the house was cold. checked my thermostat was 68 degrees, had it set to kick in furnace at 72 degrees. Went to furnace and noticed no pilot light burning. I light the pilot light furnace kicked on.

I've had a water leak for a week and I'm wasting about 1,000 gallons a day. The contractor that HomeServe sent told me that they didn't see any water leak outside. Yet, they weren't able to check inside because at that time, I was quarantining, so they took it upon themselves to put on my diagnostics that the leak was inside, which they just assumed. They said, “The only way we could be for sure is if you get a water shutoff valve installed in your house. And we could do that for you for $350 because the insurance doesn't cover it.” I told them no. I'm going to wait. I had to get my home warranty to come out because they said it was inside. They came out and they couldn't figure it out either. I ended up getting a water shutoff valve and it was outside. If their contractor would have done a better job at figuring that out, we would have been somewhere last week.

We have had a contract with Home Serve for many years and have nothing but praise for their service. We have needed service on weekends and nights and early mornings and someone came and took care of our furnace quickly and had us back up and running in no time. I could not imagine Not having this contract for service with them.

It was a relief that I did not have to come up w/ money to pay a huge plumbing bill, and it was so convenient they contacted a reputable plumber & I was serviced within 24 hours. It was the most positive experience I’ve had with dealing with any kind of Service since 2018!

Customer service Representatives are always friendly and professional. Timeliness of service requests is impeccable. Service personnel are courteous and efficient. They had to come out on two occasions for my backyard sewer, and both times, service provided was great. Would recommend company to family and friends.

Had water steady streaming through kitchen ceiling that was filling storage tubs with water. 1st assigned vendor gave me 2 day turnaround! The Home Serve customer rep was very friendly and supportive in helping to find a different vendor for the next day. The 2nd assigned vendor was very abrupt and rude when scheduling the appointment! A temporary fix was completed.

The team came a day earlier than had expected. They worked to review, diagnose, apply and test the proposed solution successfully. They were timely and answered the questions I had and provided alternative solutions that were cost effective. Thank you.

Overall I like HomeServe. It has helped me. They fixed the plumbing in the front of the house. All of a sudden, my dishwasher wasn't working and they fixed that. But they didn't get the interior at the same time. That's why I ended up having pay $125. Other than that, the contractors have all been very good.

With HomeServe, I can get somebody out quicker than a regular plumber. I was having a major issue a few weeks ago and the guy who came out was nice but he couldn’t do it. He had to call back in to HomeServe, and they had to send out another company because it turned out that my problem was they had to go onto the roof and clean out the drain, and the guy who first came couldn't do any of that stuff. The new guys were here within a couple of hours to get it done that day. So, that was great.

Home Serve's phone system needs improvement. When you call, multiple people ask you the same questions. They ask your information and what you're calling for. They transfer you to another person that does the same, and then transfer you. Last month, I submitted a claim and in the beginning, there was difficulty to get an appointment or to talk to somebody. When they sent the person, they gave me a window time, between 8:00 and 4:00. But I needed to work and I needed to know at least one hour earlier when they were coming. I hope they can send a notification letting us know when the person is on the way. Because of that, I lost the appointment as there was a lack of communication.

We've had to use HomeServe twice and both times, we were satisfied. Recently, the drain pipe under our kitchen sink sprung a little leak. A contractor came out and fixed it. They did a fabulous job. They masked up and worked quickly.

I just want to make sure everything is covered that wouldn't normally be covered under homeowner's insurance. The lady I spoke with at HomeServe was very nice. She told me that certain things aren't covered by the homeowner's insurance so their warranty is good to have. I wasn't too happy with the first call that I reached out to them on. I was put on hold for the longest time. Then, when I spoke the second time, the rep goes, "Well drips aren't covered." Somebody was supposed to come and the contractor never even bothered contacting me.

My drains were backing up. HomeServe said they will get in touch with someone to snake them. They called me back an hour later and told me the name of the company that would be here and approximately what time they would be here. They said they would call me before they came and they did promptly at 7:30 in the morning to tell me they'd be here between 10:00 and 11:00. They were here at 10:45.

My experience was easy. Black stuff was bubbling out of the basement drain. They got somebody out within two hours which was a very pleasant surprise. The tech fixed the issue when he came. At first they thought it might be a waste line issue but it wasn't. There was a clog in the pipe that he was able to dislodge. So, I didn't have to wait. If there was a sewage issue where they had to dig up the pipes, that would be thousands of dollars that I do not have. The warranty is peace of mind. It's an affordable monthly payment. I'm not gonna be out $1,000.

Nice Plumbing addressed our problem fine. I put the call in and they were there the next day. It would be very expensive without a home warranty.

Sep 2020, sewage backed up. 2 rooms flooded. Critical situation. It took them 3 days to send someone who just checked outside lines and gave an all clear. 1 week of staying out with family and over $500 in cleaning and repair. Jan 1, 2022, same exact issue. House flooded with sewage. 3rd day still waiting.

A technician came out to replace a receptacle that had shorted out. He was in and out. It's easy to submit claims to HomeServe, and I like that there's no deductible. The only thing is I got an email about having my appliances and stuff covered through HomeServe, but they said that they didn't offer that in my area. They have to get something like that in this area.

The guy who recently came here through HomeServe was kind of rude. The repair was for the plumbing. It was an emergency because the toilet was clogged and there was poop in there. He used a snake to clear it up. He was able to clear it. The snake had water in it and it was dirty. So, I told him I got a plastic garbage bag and he could put the snake on it so it would not be dripping on my carpet. I don't want poop and water to drip on my carpet. Even if he said he already drained it, it's not like he let it dry for a long time. He said, "No, I already drained it." I said, "No, if you can just put it in." He said he didn't want to. I put the plastic on the very end of the snake. He was holding the snake, but since it was long, I was able to put it in and I said, "Okay. You can just give me the snake and I'll take it down." He said, "Don't touch it. Don't touch it." He got a girl with him, too, and he said, "Let's get out of here." He was pissed.

I had a problem the latest time that I did a claim to HomeServe. It took four people before the problem got fixed. The sink was clogged, so they sent the guy out here. He started running the snake. He said, “I can’t run the snake. You need a jetter.” So, a piece was broken too. The second person came out and said, “I can’t jet it because he broke a piece. And now I have to order a piece.” I was like, “Well, okay.” The next day, he kept saying, “The piece wasn’t in. The piece wasn’t in.” Then, the third guy came out.

I called HomeServe to put in a request and they took all the information. Then, they gave it to the first provider. The first provider called about two hours. I didn't expect the call until the next day. He let me know he’d be here the next day to take care of the problem. He made it here on time, took care of the problem, and everything was perfect. He was very courteous.

When I submit a claim, they usually call me back the same day and make an appointment for the next day or the same day depending on what time it is. The contractors have all been great. Get HomeServe if you need it, especially for indoor plumbing. Every time I've had a plumbing problem, they've come out and fixed it.

I've had claims and everything's been resolved right then and there. They moved a little faster because I'm a paraplegic. The reps have all been very pleasant and helpful. I recommend their service to anyone.

Work was not done like contract stated. Clean out pipe is still not cut down. Sticks up 6 to 8 inches above ground. Still needs fill dirt. They said they did not remove any dirt so no dirt will be put back. Work area still needs to be racked again. No yard restoration completed. Very disappointed in work done. Work done on 11-18-21 and still not finished.

Some areas of inside pipes were broken. Water was running dripping at a consistent flow or rate, at the hallway and the adjoining bedroom. The water leakage ran almost the entire width of the bedroom. Plastic tubs of water had to be emptied about every 30 minutes, over about a 32 hour period.

They came in to do a maintenance repair that was not immediately necessary. They turned a working unit into a broken one. They left everything unassembled so that the next company could not make an evaluation for repair. in short, "I was told they sabotaged my system to force me to use them." The best part is that they left us without heat and no "call-backs".

Before I post a rating, I want to see how my issue is resolved. Let me give you a timeline. 1) Back in March of 2021 I was offered a deal, Complete Plumbing Plan, which I signed up for. 2) On 11/10/2021 or there about of this year I noticed that our water heater was leaking water. 3) I called your Service Dept and spoke to one of your agents who said they would send a person out which was Total Plumbing. I included a copy of the contract I had signed up for, see attached Doc Home Serve Coverage.

If I could give them 0 stars I would. This company is so heartless and inhuman, they have absolutely no compassion. My boiler stopped working in 25 degree weather, I called HomeServe to have someone come fix it on the same day, they wouldn't give me an appointment until the following day, after making a fuss they agreed to send someone to fix it on the same day. I was 15 mins away from home when they called and the technician refused to wait. After calling the company again the representative was very cold hearted and dismissive. The supervisor took 4 hours to call back, and with a very nonchalant "I don't care" attitude basically said there was nothing she could do.

Homeserve good customer service and find good company to fix my home issue with my budget. I'm very please with homeserve services and recommend to everyone in need on house service in case any happen during cold winter time.

Response time was in same day. Men were all courteous and polite. Problem was taken care of with no mess. In one hour everything was back to normal. I would definitely call them again. Glad I purchased this service.

At first, I found the company unresponsive but once I called Dominion Energy and got them to intervene, our problem was addressed and a solution was found that was agreeable to all. We now have a working microwave. I just wish they had better customer service from the start.

So, Our neighbor came home and saw water coming up in our front yard. I called Homeserve right away knowing Id been paying each month to Homeserve thru Dominion Energy. The woman who answered the phone was so nice and put my mind at ease with our situation! She sent out Plummers to our home and told me not to worry about anything! She really put my mind to ease. I can't thank Homeserve enough for being there for us. I have told my neighbors about this wonderful plan. They had no idea that their Homeowners Insurance did not cover this water leak, homeowners are responsible for this expense! A Big Thank You Homeserve!

Recently I had plumbing issues believing it was covered with my Home Serve plan, my only concern was to be charged ($100) to connect me with an expert who later billed me almost ($400) before my job was done. The purpose of monthly payments is completely defeated. What's the point making monthly dues only to be told I'm not covered.

The contractor was pretty good. They always tell me what I need to know. So everything was good.

I filed a claim over the phone and it was very easy. They fixed the plumbing problem and it did not cost me anything.

I was surprised that the contractor for a recent claim, Mayes & Sons Plumbing, came out so fast. Usually, it’s a 24-hour or more turnaround but this time, it was only 12 hours. Also, I had a backed up drain and they were able to address it.

I recently had a plumbing issue and Hers & His Plumbing was sent. Their plumber got the problem solved within a few minutes. He couldn't tell me what the problem was, because, all of a sudden, it started working for him. After that, he snaked the toilet. He got the job done. I would recommend them for anybody. I have always had a home warranty on my home and I haven't been happy with the other two. Now, I find it quite refreshing to actually have a company that people are willing to work for. The two contractors that I talked with appreciated working for HomeServe.

The three toilets in the house stopped flushing and it reached back up into the two shower stalls. I called HomeServe and they sent out a very nice plumber. He had a hard time finding the big pipe that goes out of the house. He was out in the dark still working because he was hoping he could get a toilet that we could use. But he came back the next day and finished the job because the sprinkling system in our community, which I had no control over, came on and the poor guy got soaking wet.

A small tree fell on the power line coming into my house. AEP initially removed the tree to keep the wire out of danger. I called Home Serve because there was some damage to the weather head on my house. The Home Serve attendant on the phone was strange to talk to. She was silent for long periods of time making me wonder if she was still on the line. I would get a question from her, answer her, and had no acknowledgement that she had actually heard me. However, after 17 minutes on the phone with her, my appointment with the technician was completed.

When we call HomeServe, they come on time. But it was kind of an issue dealing with the people assigned when I had a claim. We called at 2 o'clock and they said to call back at 3:00. We called at 3:00 and then 5:30 and then it was too late to do anything because it was the weekend. I was kind of annoyed with that because my mother is elderly and we needed help with the toilet. No one came until the next morning, which caused a problem for us because my mother was by herself and she needed the main bathroom. Then, the gentleman came out and everything worked. But unfortunately, the same thing is happening again. He was calling HomeServe on our behalf to see if somebody else could come out that can snake it better.

I have tried to get an honest answer and anyone to follow through with their service. I had called in a claim for an electrical issue that is well within the coverage of my plan and they sent 2 guys out who came in, didn’t look at anything and simply told me Home Serve only covers outlets and switches. I called back to make HomeServe aware of what happened and they told me that wasn’t true and they would send someone out for a second option. No one ever called or came. I’ve done this THREE times now. This is an absolute SCAM. I wish I would have known this before I signed up.

When I call they always have the plumbing co. here very quickly, and whatever my problem is will be taken care of. I always recommend HomeServe. I had a very serious leak and it was taken care of, but without any expense to me, so the insurance is highly recommended. I'm so glad I had the insurance, because it gives me peace of mind.

The last time I had an emergency with the heat, I was kind of upset about it because they said my contract with the heat elapsed last year and I have to pay for them to come. I did not mind paying them to come but they said they will come in eight days. I don't think that was appropriate. I had to get somebody else to come and do that. Other than that, I call HomeServe when I have a problem and they come. They call me to let me know that they're on their way and in the timeframe that they want to be here.

I’m getting a claim done but I’m not very happy. I thought I was just having a minor heating problem and now I have to buy a whole new furnace. Then, they said they wouldn't do the whole service but they would give a voucher of $1,500. But then all of a sudden, that was out and I'm left with nothing but replacing the service, hoping that it could get fixed, but they say it can’t be fixed. And they’re telling me they won’t be able to fix the heat exchange, even though they can, but HomeServe doesn't pay for that. But with a plumbing claim I had, the plumbers came to fix whatever problem I had.

I purchased this warranty for not having to call a plumber is what I was told but the first time I used it I was told "We don't do that you have to call a plumber." WOW such a disappointment, I paid on this warranty for 2 yrs so I guess I'll look elsewhere for GOOD service!

I was unable to use my bathtub to take a bath or a shower because it was leaking into my crawl space. HomeServe team came out and replaced the pipe and the trap door area and the pipe underneath mom tub and now I am able to use my bathtub. Thank you so much for everything. I am super satisfied. The plumber was very knowledgeable and very friendly. Thank you again for your service.

Our experience with HomeServe has been easy. If we have any issues, we just call them and usually within 48 hours, it’s taken care of. We had a pipe break in our upstairs bathroom and it took them less than 24 hours to deal with it. The service was great. We have had no problems with the vendors, as well. We had one problem where they couldn't find a vendor in our area. But that was the only time. We got somebody out here eventually and that took a minute.

There was no water flow coming out of the shower. The guy that came was nice but he came into the house with no mask. The claim process was also good, but it wasn't covered, unfortunately, so my buddy was able to fix it the next day within four hours where he said he was gonna take a lot longer.

HomeServe is phenomenal and the people that have come out were wonderful. One time, I called on a Sunday evening and they came out the same night. I also dealt with PowerFlo and they were polite. There was a problem with my sink and their guy thought he had it fixed. Then, he said he wanted to check one more thing and he found another leak. If he didn’t check it, I would have not known about the other leak and he would not have been there to fix it. He was amazing.

There was some backup in the sewage line. I called HomeServe's number and they sent somebody over who took care of the problem.

On the morning of August 30, 2021 our family room, laundry room, foyer and garage were flooded. Our water heater burst and was gushing water around the whole bottom seam. I called Homeserve for an emergency plumber but there were none available. On Tuesday Homeserve called with a plumber to Call. MANN Plumbing could not send anyone until Friday to just look and not replace. Homeserve supr. told me to replace it. My local plumber was here in 2 hrs and replaced it.

Home Serve sent B@b Appliances out to see what was going on with my refrigerator. B@B appliances checked it out, found that the sealed system has a blockage in the system and not repairable. Home Serve told me they don't replace. Now I have to come out of my pocket and buy a refrigerator. Was not looking for that. Dominion been charging everything time I pay my bill. It did not serve me any good to have it and it don't serve me a purpose when I need it. I cancelled it.

Satisfied with the last plumbing Company that was sent to do the job of replacing my hot water lines to my bathroom sink, shower and bath tub. Work completed in a professional manner with all unused material cleaned up and disposed of. Plumber seemed to know what he was doing.

The heat flame sensor was off so the house was cold. I thought it would take more time to get someone here, but it was only a few hours. Then, the tech from Barber Heating & Air was here for about 20 minutes and he figured out the problem.

Repairman was very professional. Did all the work in a timely manner. He did not shy away from any questions I asked. This gentleman is a plus to your company and will be a plus whether he goes. If at any time I will have to have repairs again I would specifically ask for the same repairman. Because of his professionalism and the great work he did. I am very pleased with his work.

Two men came to our house to find our leak. They worked really hard and were here several hours. Repaired some pipes. Hopefully this will take care of our problem. Very pleased with what they did for us. 5 stars for these men.

I'm a single mother, and I know that I can afford to pay HomeServe, but when a major catastrophe happens at my house, I don't have thousands of dollars to repair something on the spot. This is why I have complete peace of mind with HomeServe, that if something happens, my kids aren't going to be cold, we're gonna have heat and we're gonna have water. I've never had an issue. I call, the same day, they’re here. I've never gotten anything where they couldn't come for a day. I've had an issue where my heater wasn't working and they were here right away to get it started.

First call made was answered by a real person who easily understood my issue and was very polite with a good attitude. I was called by a plumbing company that came the next day. He did not repair it that day. However the very next morning another tech came and it was Saturday. Repair was made. Both technicians were knowledgeable and polite. Mess was cleaned up. Pride in their work and respectful. I am very happy to have the insurance.

I've had a good experience with HomeServe. It’s been very easy to use and reliable. The reps have been super helpful and respectful. When the techs came out, it was excellent. They were always helpful and able to address the issue.

Home Serve was able to find a company that could come out the next day after another company could not come until after the weekend. Leo's Plumbing and Repair came the next day. They were right on time; very professional and kept me informed of their arrival. The two young men were very professional and I would definitely call this company if the need arose.

The process of Homeserve took a little longer than expected. The first provider they gave me was terrible, but they did resolve it after I called many times and sent me a second provider to fix my heat. Walid was amazing. He made up for the whole terrible experience. The supervisor I spoke to was also very helpful and made up for the bad experience.

Home Serve really need to switch up on the service companies that they set out to do the work. Some of these people has bad attitudes and provide bad service. This is the reason for the two star. If you going to go up on the price every year. The customers should have a choice on who you send to do the job.

The original repair request was dispatched and the tune up was not satisfactory due to the fact the tune up was only partially complete. The 2nd request was done with very good results. I would like Fred's Appliance to be provider for future repair calls.

The service through HomeServe was absolutely wonderful. I appreciate everything. Everything got fixed, timely and properly. We recently had a clog in the main drain that they had to pump out. The technician was great. The tech came right away, about an hour later. I have a special needs daughter in the home and they accommodated us. We also had a claim last year with the same situation. They came and fixed it. Then we had another backup a year later and that also went very well too. Everything was fine.

I'm satisfied with HomeServe. They come out when you call. It's not one of these “I'll be there in three days.” And to me, that's important. The techs came out very fast recently, looked at my unit and put some more Freon in it. It took me a while to get through HomeServe, but once I got through, they said someone would call me back, and within the day, if not the next day, they called me back and came out that day. The techs were also very professional.

I had 5 service agreements. I called about my gas heater going out and they didn’t send anyone to take a look and wouldn’t help me replace it. I called about the brown water in my bathtub. They wouldn’t send anyone out to look at it. I called about my interior lights going out and they finally sent someone who couldn’t figure out what was wrong and the “office” called me to deny my claim. I finally figured it out! Home Serve just takes people's money so I cancelled all my contracts. Why pay them and not get any service?

Called Home Serve for help since my Hot H20 Heater was leaking from the bottom. They took my information and within 10 minutes I had a plumber on his way to fix the problem. They installed the new Hot H20 Heater the next day.

The reps at HomeServe are efficient. I am not on the phone too long with them. HomeServe was useful for the drain being clogged and I was able to not have to wait days or weeks for somebody to come. I was not home for the repair but everybody was satisfied with the quality that they provided.

EXCEPTIONAL service!! They kept us informed in everything they were doing. When HomeServe could not unclog the sewer system, they got another company who had a larger jetted and they were able to unclog it which meant our driveway did not have to be torn up. Love this service company!!

The staff was polite, courteous and friendly. Spoke to a representative and she was awesome. The gentleman that came out was awesome too. I find that this coverage is unsustainable and a waste of money. I will cancel this policy.

This company is very prompt, on time and friendly and fast service. They are also knowledge of their job, definitely recommend them to friends and family. I will keep them for my services. I did not have to keep calling them about my issues. 1 call. That's all and they handled everything.

The time frame for service works when you need the work done. The affiliated companies are decent ones that look out for the welfare of the customers. With low monthly payments, it lifts the worry off of big time budget busting emergency home repairs!

The repair service was done right away without any delays. The service people were very professional, knowledgeable and did a good repair job bringing the AC system up to code. Job included a Gas valve replacement. Did a bubble test to check for leaks and none was found and the operating system is normal. I would recommend HomeServe to any of my friends.

Talmadge Services (the owner) came all the way from Martinsville to repair my furnace. It turned out to be only the thermostat and wire. He was neat, cleaned up behind himself. Very polite. Gave me the only what I needed. Even though my service was not covered by Homeserve, I would use them again and again. Great Job on the phone operators who worked vigorously to get me help during a cold snap. Thanks Again!!

This review/complaint relates to a boiler installation that was carried out by HomeServe. Part of the process that HomeServe quite rightly goes through is to conduct a video survey with their heating surveyor. Having carried this out with the heating surveyor it was established that the boiler that we had was relatively small and the new boiler that was being recommended was much larger and would potentially extend beyond the area of the cupboard that currently contained a boiler. We were encouraged to upgrade to a more expensive boiler that was about 100 mm smaller in height than the one that was being proposed and therefore would fit within the confines of the cupboard and would not extend beyond the top or the bottom of the cupboard.

Everything has been good with HomeServe, with the exception of my last call. It was horrible. I had an emergency in the house. It took three days for them to attend the emergency. I have outside water coming through my electrical box in the house. They made arrangements and they sent an electrician. When he came, he said, “Oh no. That job is not for me. That's a plumber’s job.” I had to call back and say, “You guys sent an electrician, but the electrician said that has nothing to do with him. It’s a plumber.” It took two days for the plumber to come to the house. When the plumber came, he was there for 10 minutes and glued something that he thought was the problem and left. Now, I’m gonna have to hire a plumber myself to come to fix that for me because I have the same problem. It wasn't even fixed.

I first got Homeserve after my husband passed away. He'd repair bathroom pipes to save the cost & time of a plumber. I bought an exterior & interior plan. Later, I would need an entire waste line which would be in the thousands. I paid nothing! I also received 2 pipe replacements (kitchen & other bathroom) as well. When I called for service, they are so polite. Qualified plumbers come quickly and do an excellent job. I have told all my neighbors and friends. It's the best money spent if you're a homeowner!

I have a problem with my drain. The one that goes out to the street gets clogged sometimes. A contractor has to come out and figure it out from time to time. A couple of weeks ago, that outside drain backed up again. I called the HomeServe number and told them about the problem. They knew who I am ‘cause I call two or three times a year. Usually, Mayes Plumbing comes out that same day and the plumber came out around 2:00 in the afternoon. He does a good job. It doesn’t take him long. He cleans it all out, doesn't leave a mess and takes all equipment with him. HomeServe took care of my problem and it didn’t cost me anything.

My most recent claim went through nicely. I called HomeServe and was connected to somebody right away. The rep called me back within half an hour to say that the company that she contracted with would be at my house within two hours. The repairman showed up and cleaned out the sewer pipe in the basement. He snaked it out and so far, everything's been great. HomeServe is beneficial that if there is a problem, I can call somebody without having to look up on the internet who to call without knowing anybody.

Linval from Drain Care Pros was absolutely professional and thorough. I will definitely hire him again and again. Great job Home Serve. The young female rep who took care of me was the best experience I had with any warranty company. ****** stars.

I was in need of electrical service. I was quickly assigned an electrician. I told the rep of my past unfavorable experiences with that company. Home Serve worked diligently to locate another electrical company for me. For this I am grateful.

We got to take 45 minutes out of our day just to get an appointment. That’s not good. But I will give HomeServe the benefit of the doubt. The only issue I had was when the man from Aero Services came out. He just left without saying anything. So, I got in my vehicle to try to chase him down. And that was when he told me, “I'm gonna have somebody from the office call you because there's nothing we can do. It’s a city problem.” No one from the office called and told me anything. Whatever the situation is, leave a little note on the customer's door and say, “Hey, this is a city problem.” Don’t make me chase you to get the answer.

Called in a claim for service on 10/14/2021. As of today 10/27/2021 we still don't know what's going on with our claim. Last thing we heard was it was under review on 10/22/2021 and we should hear within 24-48 hours. Today is the 27th @ noon and we have heard nothing. My last call to them I was on the phone for 51 minutes and most of that was being on hold and learned nothing.

The company that HomeServe sent was wonderful. They got me up and going, so I appreciated that. The heating was throwing out gas. The tech that came said a wire must have burned out. When I purchased the service, it was kind of reasonable at the time. It seems like the prices are going up, though.

I called HomeServe about a possible leak in my hot water line. The tech came out and checked everything. He ran pressure tests and figured out what was wrong and fixed it up. I'm just having to keep an eye on it and make sure that nothing goes wrong. If there's a leak, Barry said it's very small and they probably couldn't even find it right now. It's a wait-and-see thing. He was really good about coming out and thorough, too. With HomeServe, I have a little bit of peace of mind, not having to worry about a big bill coming out of my pocket right off the bat. It was nice to be able to call somebody and have them check it without panicking. I was very satisfied.

Called on Friday & Home Serve was quick in giving me a plumber's number but when the plumber did not show up at the given time the following day and I called back they gave me 2 more names, neither responded. I called back to Home Serve and was told because it was a holiday weekend I wouldn't get any response until Tuesday. Only 1 plumber called back on Tuesday and said they would be there on Thursday but there was a time mix up and they didn't take care of the problem until Friday...a week after my 1st call. Home Serve never followed up with the plumbers and have a limited number of participating contractors.

Technician came out and snapped the line but was unable to repair the problem. He said in order to fix the problem he would need to do something different but no one has followed up with he about a resolution.

HomeServe sent a contracting company technician to access the issue with the stackable washer/dryer. Upon identifying the issue, a countermeasure was planned; however, the most cost effective way to address the concern was to replace the unit. I was pleased with the ease in which the entire transaction was handled from claim submission to the final corrective action. I have used other warranty companies for the past 12 years. If HomeServe operates with this level of efficiency and integrity, I will continue to use them and recommend others.

The process with HomeServe was easy. The service provided by the techs was quick. They resolved the problem that day.

This was the first time that I used Home Serve. They were very quick to sent plumber out to check my pipes. The plumber was very professional. I liked this. I hope home serve keeps this kind of service because I am going to expand my coverage in late 2022.

HomeServe's employees were extremely courteous and were able to schedule an appointment to suit my schedule. The company they chose was equally as professional and courteous. I would recommend them to anyone. HomeServe has been a blessing during this tough period in our lives.

My experience with HomeServe is good. The only issue I have is I would like to have a record of how much it costs me. Even though I paid my premium every month, I would like to know how much the actual service costs are because sometimes I can file that as my deductible. The contractors don't leave the actual price of the service. Other than that, everything has been great. A claim is handled within a couple of days. They're reasonable. I call it in the day, and within about two days, I'm being served.

The folks at HomeServe are always so nice and professional. They take time to explain the plans, the monthly rates are low, & no service fee when the tech comes out to the house. Well worth it, and the techs they use are not shady like the other Home Warranty companies.

When calling for repair, was asked if anyone had COVID looking out for the repairman. The repairman told me he was just getting over COVID and without being vaccinated I felt uncomfortable. He was very rude because I asked him a question about their rules about COVID. Charged me 285.00 for an expansion tank from Lowes, which only cost 40.00! Rip off! Wife works at Lowes, department manager in plumbing. Hope they are not overcharging ya’ll. Emailed them, if I don’t get any satisfaction I will be reporting them to BBB!

Customer service was very polite and And the company they had to come and do the job was Good by contact me if there’s enough a date quick. The gentleman that did the job was very polite and efficient. They were on time and work with you with the time to come out and do the job. Contact you to let you know when they come in.

Best service I have ever had. Thanks Home Serve. Plumber was a day early. He was here in less than an hour after I called Home Serve. He was very pleasant and neat. He even cleaned the floor in front of the sink.

Doesn’t cover most things, don’t know if it’s worth it. It doesn’t cover hardly anything, the people they send are great, but it doesn’t cover the issue. Why can’t it cover more things, it only covers a stopped up toilet. So why pay the money? You need to cover more things.

Professional Rep readily established repair appt. w/ qualified contractor that provided quality fix. Rep was knowledgeable & pleasant. On another call, received equally helpful claim info. My experience w/ HomeServe has always been great. Would not hesitate to recommend to anyone.

Poor drainage of water could not be fixed by snaking, due to hole in pipe. New pipe was installed, but another leak developed. A second pipe was added. Still sluggish drainage of water from tub. Workers tried to fix the problem.

I called HomeServe for my outside light. They came out and looked at it and told me that I needed a bulb and they couldn't go do that for me. I had to call another company to come out and do that. Overall, it's good to be able to call somebody that I'd had already paid for to keep service.

If you are looking for a boiler installation do not go through HomeServe! They contract out to companies who they do not check up on and do not ensure that they do a good job. I have had a boiler installed at a property and the boiler has been left on a temporary circuit, engineer saying he is not qualified to fit a wireless thermostat, the condensing pipe having also been fitted wrongly and a radiator left not working correctly and them saying it was a previous issue to the installation. Almost a month on I am still battling with Homeserve, we have lodged a complaint, to which we have had no response. They have had their money and now they are reluctant to finish the job!!!!

HomeServe offered $4.99 a month. I had plumbing with them then I took electrical. HomeServe only covers inside and outside plumbing and inside and outside electrical and sewer. But the warranty has saved me a lot of money over the years when I needed some service. I have told my friends about the warranty and I have been an advocate. I'm fine with their electrical service. They've sent reputable people out. I recently had an electrical claim and that was really good. A man called me and told me what day he would be coming in. He called me half an hour before he got here and he took care of the problem. He was in and out in 15 minutes.

We had our drain in sink unclogged and we were very happy with the service we received. The gentleman was very nice and kind and did his work very well. Enjoyed visiting with him when he was here. Thank you for sending him.

I've decided to take advantage of the other program that HomeServe offers. The ease to which this service works was outstanding. I didn't have to pay any deductibles or balances. I've already recommended to others. It's the best program to protect yourself and your household against any home disasters.

I don’t have any idea anymore of what I agreed to - supposedly! This is simply not the way to conduct business! Please send contract and costs and any other pertinent information immediately to my email address: **

Having HomeServe has saved us more than we've spent on the bi-monthly premiums. They have never failed to respond immediately when we call and have only sent really good contractors to unclog a sink, toilet or laundry line. Some neighbors and friends who use HomeServe would have had much greater expenses when sewer lines collapsed had it not been for their coverage. Can't say enough positive things about having this coverage!

With HomeServe, I don't have to search for somebody if something goes wrong. They do it for me. Recently, I had clogged bathroom drains and the tech was out right away. He cleared the drains for me, just like I needed, and he was very pleasant. He went through all the COVID protocols and cleaned up after himself. At another time, I had a hole in my front lawn and called the techs out. They dug out the sod that was there and found an empty dry hole. There wasn't anything leaking or anything they could do, so they put it all back together for me.

We had a leak that we noticed in the garage coming down from the first floor area and we really didn't know where it was coming from. So, we called HomeServe and they got ahold of a plumber. He came the next day and he located the leak pretty rapidly. He opened up the garage ceiling area, where the leak was coming from, found where the leak was coming from, and repaired it. He had to go into our bathroom, into our whirlpool tub, and our Jacuzzi tub. And it was in the actual turn and shutoff valve that was leaking. So he replaced that, we cleaned up the mess, and away he went. Everything's working fine now and we have no more leak.

I was getting a leak in the garage area near my AC, so I thought it was my AC, and I called out that company for their insurance. They came out and said no, it was a possible plumbing issue. So, then I called HomeServe. They came out and resolved the issue. I was happy with the process. With HomeServe, I like that I'm allotted a certain amount for the type of plan I have that there's no deductible. With the company I had before, every time that something happened was $75 deductible just to come up.

They do not repair our heating unit that making noise from motor of furnace. Instead, tech shut off putting red tag, forcing us to replace whole heating system using their sales team. This unit has been working fine except little noise when motor start blow air.

HomeServe took care of my service request and they did a good job. Techs came out long before the scheduled time. This is my second time having service with HomeServe. Last year, techs had to check the boiler and service it. It was for the winter. They performed good service.