HomeServe Reviews

I had a stopped up drain and HomeServe got it straightened out. The techs that came out were courteous and they did a good job. Then, I had water leaking to the basement from the toilet. When somebody sits down on the toilet, instead of the O-ring holding it, it spreads out and causes water to leak in the basement. The contractor said the floor being weak caused it. I got to get that resurfaced and I haven't been able to get the guy that's supposed to be doing it for me. I’m waiting for him to give me a word when they can come and do it.

Submitting claims to HomeServe is very easy and when the contractors come out, they do what they're supposed to do. A tech came this week to find the water leak and the tech who's going to do the work is not coming out until next week. I was a little concerned about that but it worked out because I'm having a baby shower and I would have preferred them not coming this week.

I call them on Monday and let them know that I was in need of a plumber and was given the runaround and said that they would get someone out here on Wednesday. Mind you I let them know I had to turn my water. Wow bad service so I thank God I had money on hand to pay a plumber to come out today. Wow.

Everything went smoothly and well when I submitted a service request. The reps on the phone were polite. Then, the contractor came and everything has been working well. It's worth your while to look into HomeServe.

My claim with HomeServe went very well. Water was leaking into my garage. Their contractor D R Sevacko figured the leak was from my toilet ring. They decided to replace that and said that if that didn't stop the leak, they would have to tear out some of my ceiling downstairs. The techs who showed up came into our place with booties on their feet and with masks on. They put in a new toilet ring and said that my toilet was the one leaking. Overall, I feel very good about them. My neighbor liked the way things went for me. So, she's gonna sign up. She also told her sister about HomeServe.

I was very happy (5 stars) with the electrical service. I was only so-so happy with the plumbing service. The actual service that I received was excellent - no complaints with Pipeworks; however I was disappointed that HomeServe declined to cover certain repairs that I feel should have been covered.

The representative at HomeServe was very polite and efficient. The company, Downey Plumbing that was sent out to do the repair respond quickly and repair was done within 2 days of being called, WONDERFUL. This experience was totally awesome and I have recommended your company to the neighbors who asked. Thank you.

I have too many houses and so many policies with HomeServe. Overall, they've been doing a great job and I appreciate it. Everything's working for me and I have no complaints. I love the service.

I have very little water pressure in my house. I called HomeServe because my bathtub water pressure is worse since the water pipes have been replaced from the outside of the house up to the water meter. The toilet next to the bathtub does not fill with water now either. I called HomeServe to get the toilet fixed and the bathtub water problem fixed so we can flush the toilet and take showers and the plumbers did not even attempt to fix the problem. So I am very dissatisfied because I am a single mom with 2 children living in my home and we really need the toilet and bathtub to work properly especially during this COVID 19 pandemic.

Great job. Thanks for your quick help with a leak in the basement, so glad I have this co. to call when I need help. All have been helpful...from first telephone call to call back and fixing the problem.

Service person corrected water leaking in basement by putting on sealant in upstairs bathroom toilet. He was very courteous and corrected problem. However he cracked two ceramic tile on side of toilet and in back of toilet. This has been reported and am waiting to hear from claims department.

I called to get my furnace blower repaired. The tech looked at the furnace and said that there was rust and that it may be cracked. Without doing a further inspection he refused the service and offered to put me in touch with his office to purchase a new furnace.

My kitchen sink was blocked up. He went up on the roof and tried freeing the blockage but the snake would get to a corner and would not go any further.. He came in the house and removed some PVC connections and ran the snake in it. Got it cleaned out and put the plumbing on and ran water.. No leaks and working great again... It was a pleasure to have a gentleman repairing the drain..

We have been Paying for the service for 20 years and used it 3 times. Our Initial request we put in through Dominion. We heard from no one. We called a couple days later and found out they had put it in as a refrigerator. Corrected that. Heard nothing from anyone. Husband called Dominion Energy many times demanding someone call us back. When someone finally did call us back we had no information. This went on for at least a week Total lack of communication. We had to call and demanded follow up every single time. Repairman finally came and evaluated in 5 minutes. He told me he would not repair. Called our contact- she said she would find out what was going on. 1 week later-nothing. Called again. Told her I was getting my own repairman and sending her the invoice.

The entire experience was great. The technician was very friendly and quite efficient. I would definitely recommend to friends and family. It's worth the peace of mind having HomeServe for those things that come up unexpectedly. Definitely worth having. I'm probably going to add more to my account.

Home Serve came out. Drain was working when they came so they weren't allowed to put a camera in. A Walter left a message for me to call him about the service call. I called him. Left my name and number for him to return my call. He never did so my problem is still here. There's a tree in my tree lawn - a city tree which I'm sure has roots invading my drain. It needs a camera but what do I know. I thought having this insurance would help.

Phillip, from United Plumbing, did an excellent job. He explained everything that he did to fix the problem and gave suggestions for not having the same problem again. The fact that he came on a Saturday was great as It was an emergency.

Jack the Aqua Plus Plumbing Technician responded very promptly & was safety conscience. Jack explained what he was going to do to unclog the drain and improve my flow. His description of the tools being used was very beneficial. Very satisfied with the outcome.

Charles and Kim ** from the Green Mile Group were very professional, arrived on time as well as finished the job quickly.. They did a terrific job. If I ever need a plumber in the future I will definitely request their services.

I am dissatisfied because the basement got flooded when the shower in the basement overflowed. Homeserve sent a plumbing professional the next day. He did nothing. He said that we should have called when it was still flooded. But when we called on Saturday during the flood, we were told to take pictures and clean it up. This is not a new situation, which is also why I am upset. About two years ago, the plumber installed a backup 'valve' to prevent this. It clearly didn't work. Why am I paying for insurance that doesn't cover anything!?

When Ace Mechanical came to my house I told the mechanics that the washing machine repairman told me that he assumed there was a clogged pipe. What I did not appreciate was that the Ace men could not snake out the pipe to clear the clog. So now I have to get another plumber and pay them to fix my problem.

When I asked for M.B. Haynes they did not want to send out service person because they said you DON'T pay your bills. Then they told me I didn't have coverage for repair. Any time I have EVER called for something there is always a reason it is not covered. I think the thing Homeserve excels at is perpetrating fraud!!!! If you REALLY want my opinion---call me. Trating a fraud!!!!

This is 2nd time this year someone came out to put Freon in unit. On this visit tech didnt leave any paperwork and said he would check it and would add a pound. My question is why they cant just feel it up?

It took 6 days to fix my leak because you did not have a contractor who would work with you in South Hill. Also the people I talked to for 3 days said 3 contractors had been contacted and none had returned your call. Also no one return my call for an update. When I ask for a manager I was told a request had been sent. Only when I located a contractor myself did the water get fixed. Last week I asked for a copy of the bill to get an adjustment on my water bill and gave them my email. The next day I called to tell them I had not receive it and was told it would take 5 days from 9/11 to send. When I talked to a manager to tell her about your service she was looking at the invoice and made note it was a good price. That was over a 10 days ago!

I had a horrible experience with HomeServe. I put a call in on Thursday for a plumbing service and I did not hear from the plumbing company, Belfast, at all. I called them four times and today, I called them twice. I got somebody on the line and the woman said I was scheduled but they didn't know what time. She was not receptive to the fact that I was frustrated and that I was just trying to get some information. I was asking what time that the technicians were gonna come. Her response was, “I had two people out sick and I'm overwhelmed." But that's not my problem. I reiterated to her that I have water flowing everywhere. I even called the city water department. And they don't have the time.

Took my money and did not provide coverage. After contacting them about my sewer backing up, they informed me that my policy was canceled. Due to nonpayment. After reviewing my credit card charges, payment was made, And I even have a copy that they had received the payment. But they insisted that no payment was made and wanted to have me make another payment. Absolutely not worth the hassle to deal with them. I’m having my credit card company dispute the charges at this time and went ahead and hired a plumber to fix the problem.

Hot water tank broke. Called Homeserve and had a very pleasant and helpful person set up the repair. Repair company was at my house the next morning and replaced the tank. Done quickly and professionally. Excellent service from phone call to completion of the tank replacement.

It's fairly easy to get the claim pushed through with HomeServe. We had a backup. The plumber came out but he couldn't get it. So, he had to call another one. Another one came up and he couldn't get it. Then they sent another team out. They ended up getting it. Then I had another backup that came up even before that go. I had another plumber come out that wasn't connected with Homeserve or Haynes. He suggested that I run the camera down the system.

They use Drain Medic. This company has unscrupulous plumbers. They charge about double what other plumbers charge and they make the job more complicated to get even more money. This my third experience with them. Tell HomeServe you want and need to use your own plumber! But they make it hard on you to do that.

I pay HomeServe about $140 a year for coverage and when I go to get their support they tell me that they do not cover the pump in my septic system. Why do I need them? I am rethinking my need for their contract.

Both plumbers were polite & professional. After 2 tries, our second plumber was able to fix the problem efficiently. He made very sure the drain was running clearly before he left, & cleaned up the area. We are very grateful for their expertise.

Timely, kind, professional, experienced, found problem right away. Would use them again. Love Home Serve best plan people can have. Comes within 24 hours no matter what problem you have. Customer service is always nice and listen. Will use them again and refer others to them.

We had trouble with our bathroom. The plumber was clean and nice. He worked and was done quickly and told us what the problem was. I am so glad I signed up with Home Serve. They protect my entire home.. Always prompt and superior service.

I needed Plumbing services.. Filing a claim was easy! Technician arrived within 10-12 hours of filing my claim. The Technicians were competent and knowledgeable! All in all... Easy filing a claim, fast courteous service from Customer Service and Contractor, Competent and knowledgeable Customer Service reps and Technicians!

Disappointed having been a customer for many years. The air conditioning experience was an unnecessary disaster. Too many calls with no one paying attention; unnecessary extended wait time for calls to be answered and the worst on-hold music. Sadly the website does not allow for service calls thereby annoying the end consumer. It has forced me to cancel the air conditioning service policy and purchase and have installed a new unit at my expense when this could have been prevented.

I am extremely pleased with Home Serve. The men were very professional in dealing with my plumbing issues and I will definitely recommend this program to my friends family and coworkers and I look forward to utilizing the other programs.

I have had HomeServe for a while now. They've always been prompt in responding and sent repair men that were efficient, effective, clean and polite. I am very pleased. I have had several problems that have arisen and getting them fixed has been effortless!

Our home is only six years old; but our sewer line clogged at 6pm on Wednesday night and we were without water or toilets but HomeServe contacted Down Home Plumbing who tried to unclog the sewer line for two hours that night and returned the next day and spent four hours digging a replacement sewer line. The workers were very hard working and respectful. We have had the HomeServe Warranty on our primary residence and six rental properties for 3 years but this was our first claim & we are very satisfied.

Was very pleased with everything... The plumbers, the girls I had called and explained the problem I was having with water leaking from the shut off valve.... All was done very quickly....and now I have a new water turn off and no more worries.. Thanks to Homserve Ins....

Water backup in basement. Immediate response time, including the following day for a problem with the water heater. The backup was the liability of the city. However the water heater had to be replaced at my expense. But I didn't have to wait another day.

Home Serve was fast getting it taken care of after I called them. I am a 89 yr old widow and very lucky my granddaughter and her husband came up to help dry out some carpet that got soaked, and drain the old tank. The next day your plumbers came and installed the new heater. They cleaned up after and all is working ok. I am so glad I have my Home Serve policies.

HomeServe, provides timely service, has great customer support and contracts with service providers who are professional and not dishonest, rude, and inexperienced which has been my experience with many of HomeServe competitors. On a recent service request, when the service provider did not contact us as promised, we called HomeServe’s customer support who quickly followed up and dispatched someone to my home on the same day.

My kitchen was stopped up once again and this time, the plumber sent out by the Homeserve team managed to ream the pipes out far enough to really remedy the problem. It was tough but George remained in a good mood and stuck with the problem till he solved it, trying several different methods to get the clog cleared.

The gentleman was on time and thorough. The fixture was very old and the plumber needed to find the part, which he did and fixed the problem very quickly. He was professionally dressed and considerate of the surroundings.. All in all excellent.

The person that made the appt should have told me that it was not covered under the contract. It would have saved all of us some time. Thank goodness the repair person was very kind and thoughtful. I was very upset and he was the best. He explained to my husband what was wrong and was wonderful. Home Serve needs to be more truthful with your customers and not so cheating. Thanks for asking. Again I will say your repair person was great.

The technician was on time. Very professional. Dealt with issue. Gave good advice. It would have been better if the first call had resulted in a more timely service call but is sc season so three day delay and resulting damage to be expected I guess.

WSSC, our water utility company sent out a promotional material saying that said, “Your exterior line is not covered by us. If you don’t want high bills, you should probably consider getting this insurance.” I didn’t even know that the infrastructure was our responsibility until our water service sent that brochure. We signed up and the whole process of initiating a ticket, us being referred to a local service and them coming out very quickly, that was all very nice and easy. I give that an A, but I would give the technician a C. He was were prompt. He came out within two days, but when my husband told him that we had a sprinkler system, his troubleshooting stopped right there. He focused on the sprinkler system instead of if there was a leak with a source other than that. Given a piece of information, he should continue on whatever troubleshooting process he uses and not "that's what it is."

HomeServe took my call immediately and sent the plumber out to the house the same day. The work was done as quickly as possible. The plumber checked on the leak several times, because the patched pipe "blew" three times. However, the plumber took care of it each time. He even called me the following day to report his findings.

The City of LA advertised HomeServe and I signed up since I knew that I had a lot of sewer stuff coming up. I thought that for that price, I could get an insurance that might do a lot of good for much less and that sounded like a bargain. Their reps were nice and responsive. But that service was not what I thought it was and I would never do it again. I thought that if there was a problem, they would fix it, whereas all they'll do is clear your drains. And as long as they walk away with your sewer flowing, that's all you get. Also, you have to have a problem before they come out, and you have your sewer backup three times and have them fix it three times. Then, they only fixed the one little thing. So unless you just want to devote your life to getting your sewer fixed, it doesn't make any sense.

I'm not happy with some of the service because I pay a lot of money every month and HomeServe doesn't wanna cover most of my basic stuff. I've complained about that and they said, "We're gonna see about what we can do," but they never did anything. They said they will try to get them to cover the other part, but it doesn't seem like that will happen. And then, they charge an arm and leg if a new person comes here. I don't like that. My inside of my toilet needed new parts so they wouldn't pay for it, and then they charge you an arm and a leg. You would think that they were here, they get paid, and they wouldn't even give a discount. I can call anybody in for that. Also, they only send the same company all the time. Is that all they use? When I need plumbing, which is what most of my issues are, I call and they only send one plumbing company. Other than that, they come pretty fast. They call right away and try to accommodate you, which I like.

Supervisor did not submit my 1st ticket for the apt so the company never showed. When the Company did show Prime Plumbing they did nothing but tell me they could not get in touch with HS for approval and said it was a 3 week wait for water and a sewer crack. After 50 plus calls I was then told Prime Plumbing would have to remove my porch for the sewer repipe (also not true).

We pay a monthly insurance fee to the water bill and so, we just called Homeserve, and then they sent someone over. I actually ended up calling very late at night. I didn't know they happened to be open probably 24 hours. They answered my call and said that they would have someone give me a call first thing in the morning, and that happened as they said. I'm very happy with the service. The contractor was very knowledgeable and respectful with the home, polite, and professional. He asked where the location of the issues were and we showed him. It was a great experience. I was very glad and happy with how things went. Resolved the situation very quickly and with no issues.

I've had HomeServe all throughout the years and it seemed like a good choice. Submitting claims has been easy. Everyone's very helpful and they send someone out right away. The claims representative was great. I called on a Sunday thinking that they would send someone out on Monday, and then the plumber called back to say that they'd come between 9:00 and 11:00 at night, but was able to come out about 7:00 the same day I called HomeServe. Overall, it was excellent. They were very quick and kind. I've used their services quite a bit and it saved me a lot of money.

HomeServe responded quickly. The plumber was polite, professional and thorough. Resolved the problem quickly. I always refer Homeserve to friends and family. The agent I spoke to understood my concern and expedited getting a plumbers to my home. I'm very pleased that the best was made of an ugly situation.

I’m old and so any time we can get this HomeServe that would help with the maintenance and upkeep of the house that is at a moderate cost, there's no problem. I've only had them look into one issue and that was with my water. I received a bill that had gone up to as much as $5,000 and I had forgotten that I even had this service. I was talking to one of the representatives about one of the other ones. Before I even said that, she said that I also have water inside and outside service if there are any problems. I said that I’m gonna need their service and that I've got a bill that’s going on with me and the City of Miami-Dade Water and Sewer. We get billed every three months and that should’ve been about six months. They kept giving me a chance to find it and we could never find out. We’ve already had several people out. That was how I got them to come out and take care of a particular bill.

The contractor came at 5pm. I reported my broken flooding pipe at 6am. I am seriously thinking of changing my insurance with Home Serve to a more users friendly and reliable insurance. I have several policies with home serve and I am not happy with with your service.

I called on a Sunday. Was able to get service the next business day. The technician went above and beyond what was required as this was 2nd time he made the service call. He gave advice on what to do to avoid so many service calls and fixed the problem. Truly wonderful man.

Great service. I wanted nothing but the best and this was what I got. Work was good. The best I have seen. On time not late. Will use again. Talk to other about you and your good service. Glad I you you for work I needed done.

We have an older home and we got Homeserve for its coverage. When submitting claims, I usually call it in and they get right on it. Usually, someone's back to me within a two-hour window. I don't seem to have a problem at all. The contractor would come out and fix the problem. If it's an emergency, they would come out immediately. Homeserve has never sent anybody out that wasn't very efficient at what they were doing. I've been very pleased with the service and it's been a good experience all the way around. Homeserve is a good deal. Everything is handled so quickly and efficiently.

I called regarding the problem with my sink at 7:45 AM. The customer service representative was very helpful. I received a call back from Lanzo Plumbers within 10 minutes. The plumber was at my house at 8:35 & spent an hour making sure my drain ran properly. Thank you for the excellent service!

I had to pay an extra $300.00 that I was not aware of. I was told on the day of services that the plumbing company only pay $800.00 too for a new water heater. The heater chosen for me was $1200+. I was told later that Home Serve sets the rates. I needed to know in advance of extra charges. Otherwise, the services were great.

I have had nothing but positive experiences with Home Serve. I’ve had many jobs done by Home Serve contractors, all of which have been done by experienced professionals. For the money I’ve paid into my policy, I have gotten back exceptional value, and I already recommend Home Serve to my friends and neighbors.

I called Home Serve with my A/C problem and the Representative was polite and quick to assess the situation promptly reach to a Technician from Dewey, and it was not ready available another appointment was made with Oasis. The tech was very helpful and knowledgeable and experienced, quickly resolve the problem and my air conditioner is working GREAT! As a Realtor I recommend HomeServe through Cal Water for all their most pressing everyday household needs. I wish Home serve would have a setting like the Residential Homeowner Warranty those are a joke.

From the moment I called Home Serve I only received excellent response. Guys that came to initially check out issue very knowledgeable & got problem taken care of in timely manner. Repair was made & very pleased with service. Thank you.

Submitting the claim for the cooling system issue to HomeServe was great and the technicians were very professional. The cooling system has been running good since the repair.

I got to looking at the material and decided that Homeserve was probably the best course of action for me to take. If anything breaks down in my house, it's just a call away and they’ll come and repair it. When I submit a claim, they're prompt on it and call me back shortly if they're busy. They give me a call and let me know what time the contractor is coming. Then, the contractor calls. I've had HomeServe for a while now and I don't use it very often but when I have a problem, they’ve been able to come in, take care of the problem and leave. The contractors were very cordial and businesslike. The last one that was here did a clean out with my main line and he did a very thorough good job on it, and I was pleased with that. I'm satisfied with Homeserve and my friends and family members should get it as well.

I called HomeServe and told them about my water heater as it wouldn't stay lit. However, there was a misunderstanding with the first young lady I talked to. She made a little mistake and said it was the air conditioner. They sent the wrong people out. B and D Enterprises came for heating and cooling repair. Then HomeServe finally sent the right people out and they took care of me. The guy said something about the pilot light. He cleaned the dust from under there. Everything worked properly. They came out the same day.

The water company told me about the plumbing of HomeServe and I decided to put it on there. I filed the claim over the phone and the lady I spoke to was very nice. She told me when and what time the contractor was coming. He did a good job.

I've had Homeserve for a long time, but I'm not sure if it's even worth having and I've been debating on that. We have three things going on. There's water leaking out of the floor by the stool, and then the air conditioner had a leak for some reason, and then there was something else. We called HomeServe and told them about it. We assumed that their contractors were coming. The lady said that I could only have two things in a year and that the items that we named off that needed stuff for were not covered.

The gentleman that came out was very nice, and knowledgeable. He helped me find the city water pipe, which meant he took his shovel and moved the grass out of the way and waited patiently for the city to come in the event they would push back. I would definitely recommend him.

Would have given 5 stars but the communication between HomeServe and the contract plumbing company was less than needed! I informed HomeServe that the leaking pipe was in the hall closet but HomeServe failed to communicate that information to the plumber and unneeded trips and time was a result of that communication gap!!!

I was totally satisfied with HomeServe warranty. I have had for about 5 years and often wanted to cancel. This warranty worked perfect. They sent a reputable company out that took care of the problem on a Sunday and was very professional. I would recommend to everyone.

Reliable, courteous and friendly. They are always on time and show up on the scheduled appointment date. They always make sure they get the job done no matter how long it takes. And if you have questions, they will explain what they are doing and why.

At this time I don’t have any question. However they was very friendly and very very professional. They was in and out within one hour. When they was finish they cleaned up behind them. I would recommend to all of my family and friends. Thanks..

He was professional. He wore a mask, and put a shoe cover on. He was patient, respectful, and quick in getting the job done. He knew his job. He communicated with me very effectively; where I could understand whatever he did. Thank you for having such professional person in your company.

I called last week for some interior electric work which I am covered for. I spoke to a woman who said someone would call & make an appointment. After no one called me for four days I called back. I got a different woman who was very nice. She said there was no record of my call. She set me up as a high priority & an electrician came early the next day. He was efficient, quick & so far it appears he knew what repairs to make.

My air conditioning broke at 7:45 p.m. I called HomeServe and it was repaired at 11:00 a.m. the next morning. The technician wore a mask and practiced social distancing. I was extremely pleased with the response and service that I received. I recommend HomeServe to all of my friends and family.

Into my second week, still trying to get it resolved. Water has been leaking at my curb box for quite some time. First plumber came out and said that it was wet inside, but could see any water flow, so no repair was necessary, asked for a second opinion, and it is almost 8 days, and still waiting. Service is horrible.

Claim they provide service but no contractor wants to accept their jobs. It's been over 2 weeks and I still have nobody that will even come out to repair the leak in my waterline. All they do is provide excuses. I was told to find a plumber that would agree to provide services under their agreement.

First time workers arrived 10:45 pm. They were pleasant and did their job. However a few days later, we heard a bubbling sound and asked for another repairman to come and check things out. He was courteous and snaked the pipes once again. We have not had any other problems since.

I have air condition condensation back up in my basement utility closet. Remembered that I had HomeServe. Call them up right away. Didn’t have to have my account number. They had everything for me. They set an appointment. Two gentleman came in did what they had to do and 20 minutes later it was done and I was so happy and they got here on time. They was very polite. They answered all questions that I had. Really happy with the service.

I am very thankful that I have your services however I have had to call many times to get the electrician I want. I wanted The electric company that you sent in Back in June and in August you said they were not on list. I had to talk to too many people to get his services.

The service was excellent and professional. Checked everything before and after work. Mannerism was super friendly and practiced social distancing with additional face, hands and feet covering which made me feel very comfortable. I also didn’t have to wait as long as I thought I was going to wait, arrived quickly.

Great plan options -broad & fair coverage, clearly laid out. HomeServe has been so good that I've ended up buying every one of their coverage plans. I truly cannot say enough about how much added peace of mind this has brought us, and (in several cases) how much money this has saved us from having surprise repair bills.

I am very happy the service you provide at my difficult time, especially your quick response. My problem was taken care within about half an hour after I spoke to you representative. Great service. Thank you very much. Aniyan

Technician did not rectify the problem and said the machine was running good after spending couple of minutes doing nothing. I had to get a local contractor to repair the machine out of pocket and is now running well. Thank You.

I like the fast response and ease of the process. Can get someone there the same day. The techs are always great. Just not impressed with what the plan covers. Always seems like we have to pay out of pocket to fix the issue.

Would you believe I had 2 leaks in one week. One in the kitchen & one bathroom sinks???? Their Response time was so good. I couldn’t believe it. Their customer service was great. Always calling to inform me when the contractor was coming. RB Plumbing was the best. A big thanks to Carl. Job well done and of course I would recommend a friend To HomeServe. Big thank you to everyone.

Very Good service. I called the customer service number and I explained the problem that I was having with the plumbing drains. Then they assigned a contractor for the next day!! He arrive in time and fixed the issue. Very professional and respectful person.

Every time you have sent PRO FLO they are very professional. They clean up any messes that they make and they never leave until you are sure everything has been taken care of. Thank you HOMESERVE. They are always on time and never leave till the job is done.

On 08/10/20 I called Homeserve for a plumbing repair as my washing machine broke a plumbing line. A plumber came out and reported it to homeserve in which homeserve refused to pair for the repair. I have had interior water line coverage with homeserve for years as well as other home coverage options they offer.. Be aware that homeserve as a company did not follow through on my home warranty...

They let me know what they could and could not do. They were unable to help me at this time. The representative was nice and pleasant. They were pretty knowledgeable. They ask if there was anything else they could help me with.

Polite and prompt service, from the return phone call to the repairman, my experience was stress free. I highly recommend Total Plumbing. They were efficient and had the work done very quickly. It was pouring rain but that did not stop the progress.

The technician was very knowledgable. I asked him questions and he explained everything in detail. He was very professional. He arrived on time and finished the job quickly. He explained the difference between not having a contract and having a contract.

The guys were great...checked the ac thoroughly and yes, I would recommend Home Serve to everyone!! Dales mechanical air conditioning is a great company, the guys are very friendly...I have used home serve for other appliances too. My refrigerator and washer and dryer.

We got a professional plumber, he did more what were expecting, in very good timing, he was very polite, answer all our question, I will recommend this kind of service to everybody will ask for the same.

I purchased what should have been help for me if my septic tank had an issue. Well it did and after a lot of run around and terrible customer service basically nothing was covered. A complete waste of my money. Obviously I cancelled it immediately.

Our gas hwh failed and was leaking. I called HomeServe, who sent a plumbing tech late the next day. After the weekend, the plumbing contractor found several complications with a direct swap out, so, he called HomeServe, who agreed to revert to electric hwh at no cost to me. We are pleased with the result.

Everyone was very professional. The service person was great. I'm dissatisfied because the item on my AC system that needs repair is not covered per the policy. I was under the impression when I talked to the customer service person that everything was covered for repair.

Very fast service. It is a very dependable service, and the person at Homeserve and the technicians from Geiger Plumbing are very friendly and very professional. We are very happy to have this service. We look forward to using the service in the future for any of our needs.

I saw HomeServe on the internet and what they could do. Instead of having multiple services, I could use them to get some of the stuff in my home done like my air conditioning and my water system. My air conditioning broke down a couple years ago and Batista Heating and Cooling came in and fixed it for me. I recently had a problem again and the guy came in and showed me what the problem was. There was something else with the blower and I had a different service for that. We have an old unit for AC and heat and we happened to have a maintenance with the heat people. They came in to change the blower and everything worked fine. My two experiences so far with HomeServe have been good and I have no complaints.

I was having sewage back-ups in my basement, HomeServe had PSI Plumbing out same day, multiple cracks in the main sewage pipe was found. HomeServe had replaced immediately. I have recommended HomeServe to family members and friends. They don't just give warranty for plumbing, water units as well, which I just got with them also.

Douglas & Sons services sent a plumber named Avi, he replace part of the leaking pipe doing very good job, also unclog a sink in the master bedroom, he was very courteous and professional, leave the workplace very clean. Thank you very much for this service.

K & S Plumbing Co. This company represented Home Serve very well. The plumber was knowledgeable and very capable, and most effective as he solved our water pressure problem. Among other things, he replaced the water regulator and explained the impact of the replacement. He then tested the result, and we were wonderfully pleased.

The contractor arrived on time, assessed the situation, checked out everything to make sure he could provide the best service possible. He discussed his thoughts, then began to fix the problem and within 30 minutes, the job was completed and I was a happy customer. The contractor was very courteous and professional in doing his job.

On 07/01/2020, we inquired about status checking of our water heater which we have lived with since 1999. They told us to contact Frassica Plumbing in Corona, CA. On the same day, Zeb, a technician came to check it and actually showed us how to flush it for cleaning. This house was built in 1960 and we moved in 1999. So actually we have no idea how old the Water Heater is. Zeb said the quality was still good and no replacement was necessary as long as we clean it periodically. Since then, we have sound sleep every night without "THAT TREMBLING NOISE". We are thankful for his guidance, quick service by the Plumbing Co. as well as Insurance Co. They deserve 5 stars.

I was having a new home and it's always important to have it insured. I heard about HomeServe from our water company and so far, my experience in submitting claims with them has been great. I started to call based on some issues and the reps I talked to were accurate. If it was something that they could help me with, they'd say that someone would get back to me and listen to what we spoke about. And they corresponded with me.

Our unit quit working. We made a call for service and by the next day our service was done. The technicians sent to do the job were professionals, courteous and completed the job in a timely manner without a mess. This insurance has been the best move I have made and would highly recommend Home Serve.

The tech was very knowledgeable. Was able to solve my issue very quickly. We thought it was a clogged drain but he immediately was able to tell that the issue was with the stopping the drain. The appointment was easy to set-up and there was not a long wait time for the appointment. Very satisfied with the service provided by HomeServe.

The service was quick and although a part needed ordered The serviceman came back in two days and repaired it quickly. We were very pleased with the service and the serviceman. We would recommend HomeServe to anyone. So glad a friend told us about this.

Bathtub of bathroom got clogged. We called Homeserve and with few questions to establish identity and nature of problem, HomServe agent was able to fix an appointment in next 2 hours same day. She also asked questions to check if anyone at home had any COVID related problem. The contractor called us in next few minutes and confirmed the address and confirmed the time of appointment. The contractor came on time and fixed the issue. We strongly recommend that HomeServe is a must-have for peace of mind.

I am satisfied with HomeServe because my appointment was kept on time and David was very informative and helpful even though my problem was/is different than what I thought it was. I now know what I need to do. Thanks for helping me David!

Great service from the plumber! Quick and efficient. He fixed the leak right away and he kept me informed of his arrival time. Would definitely recommend Homeserve to continue using this contractor for all clients in my area. I am also very happy with Homeserve’s service in general and will continue to be a Homeserve customer.

I had a drain that had a problem in my laundry room, or so I thought. My technician was very courteous and helpful. He explained to me about how certain cycles in the laundry may actually push out more pressure in the water than others which could cause a sort of backwash due to the p-trap pipe. His explaining gave me new understanding of how drains and washing machines work.

The two young men that came and snaked out my sewer line were very professional and also very nice. They fix my problem and they had great customer service. If I have the issue again which down the road I am sure I will Home Serve took care of me very quickly.

It was very easy to submit the claim for my mother's interior plumbing and drainage system. I called HomeServe and the rep was wonderful. The tech from Mainline Plumbing was great. But it was a problem with Aqua's equipment so it wasn't something he was able to fix himself. But he identified the problem right away and told me exactly what to do. He diagnosed it within the first 10 minutes. So we called Aqua and they came out, and it was done. It was fixed.

Honoring the claim was a little slow and confusing at the beginning but after establishing a direct contact with a technical manager, the process became much smoother. At the end, HomeServe honored the claim properly, with no out of pocket left for me to pay.

The whole program is wonderful. The contractors were really quick and their work was really good. Everything has been perfect. I got Homeserve because I'm a widow, so it's really hard making bends and kneels. But it's really great to be able to have someone come and do the work as fast as they do. I'm very happy.

Through my water company, I got to know of HomeServe. I needed the coverage for all my appliances. My husband passed and I try to do things to help me. Making a claim was easy. For one I filed, they sent out United Plumbing and they were excellent. They solved the problem. I wish my problem could be fixed though. During the repair process, they called me. I like that much better than texting.

Submitting claims with HomeServe is easy. The first time, it was quick. Somebody was here within an hour. And then, we had to call them back because whatever they serviced wasn't working well. Then air conditioning unit started working, but then it didn't work during the day. Because of the heat, it was too hot. We scheduled an appointment for them to come back, but I don't know why the appointment got canceled by itself and we never heard back from that company. So, I wasn't fond of that company that HomeServe used. If I do have to get the A/C serviced again, I don't want that company. But the company we used previous to that was pretty good.

Gas line replacement. Was not happy with one of the employees spitting everywhere with this covid19 going on. The one in charge told my wife he didn't have to paint the pipe but finally went and got paint and took care of it, said didn't want to get paint on their hands dirty. Did not put hanger on pipe. Were going to leave house filthy with pipe dope finger prints. I told them they needed to clean the prints off. The worst workmanship I ever seen. No soap test was used to test for leaks. Was told to smoke a cigarette, we would know if there was a leak.

Homeserve has been really good. I call and they send somebody out in an acceptable time. The contractors were all very good.

The time it took for the contractor to come out to service me was acceptable, whatever it was. And then, the gentleman was quite professional. He explained to us what he was doing. It was great. All is well. Everything works.

Called to find out if Home Serve would have plumber put in a new faucet for me -yes- no one said my plan covered faucets! K-JET came out and did it. Later I I found everything was leaking. Called k-jet - would not come out until Tue. I said that was unacceptable. Called home serve. They got Roto Rooter to come out last Sat and he said everything was loose. Still leaking. Roto rooter came out again- different guy. He said the k-jet person put on used connectors - I have them and also the old faucet- this guy said there was not much he could as the shutoff valves had a problem and the sink was broken and the new faucet had problems.

My claim went really well. I filed it after hours on Saturday and HomeServe had the repair company come to fix the issues the next day. It was a Sunday, so I was really impressed with it. They've been very responsive. David from K Jett Services explained everything he would do and showed me the roots that he found in the floor drain as well as some sludge that was in that PVC pipe that caused a problem as well. He was professional.

I had a problem with a breaker that needed fixed. He replaced the breaker, he came in and fixed the problem. He worked very fast, didn't waste time. He left no mess, left everything as it was. Was completely professional and very polite.

Drain water backup/Sewer problem. Would hope that if future similar issues arise, representative would be the same. He was very thorough. Even after seeing that water was running through, technician checked further to ensure that everything had been checked. Technician was very qualified and thorough.

The serviceman was the best. Came even before time expected. Was as pleasant as can be & a real gentleman. And of course a great job. Terrible with names so can't remember his. But please check into it. Thank You.

I had a water heater claim through HomeServe and I do have to get it repaired myself but the guy that came over was very good. He explained everything and he didn't rush anything and I'm glad I got it. I'm glad I was able to call him. He explained that they couldn't repair it themselves because it was the water that was dealing with the air condition. I also had a claim with Homeserve a few years ago for some pipework. That went well also. I have a leak in my kitchen sink. I'm retired and live by myself, so I really don't have anybody to look at it. I was able to call HomeServe to send somebody out for that, but I gotta find somebody to do it. I wish that they would give me other choices to having somebody to come out and do something that's hard for me to do myself.

We had a slight leak out of the bottom of a toilet. The contractor that came diagnosed the problem and said that it was some wear and tear had led to a place where water can seep out. He said that there were two options, one of which would have been a fairly expensive repair that would have been on us that would've meant taking the toilet off entirely, taking out some tile and putting down a whole different base for it. But he said, he could actually just fill in with some sealant thing. The first thing would have been permanent for eternity, the other might last for 10 years. So we took the 10-year one and it was covered by the warranty. He did an excellent job and the leak's gone. He solved the problem without cost to us, so we were happy.

Got quick callback to set appt for 12 to 4 next day. Tech showed up at 6:45. Reviewed situation. Said he couldn't touch it because it was water draining from HVAC system not toilet tub or sink. Broken pvc pipe remains.

I had a plumbing claim and everything was fine with HomeServe. They sent out United Plumbing and their tech was careful due to the COVID thing. He said the plumbing was clogged up somewhere and it was blocking the sink. He finished the repair in 30 minutes.

Excellent response to my phone call, set up an appointment quickly and service technician Scott did an excellent job fixing my problem. Less than six hours from my call reporting the problem to the repair being fixed. Can't get much better than that nowadays!

Pleased with the job and replacement of the feed pipe. We had leaks in the ceiling tile of the finished basement. We took the tiles off and determined that the leak was behind the vanity. We had to punch a hole in the sheetrock behind the vanity.

Very courteous and immediate assistant until the customer is satisfied with the appointment. I have no complaints about the service and would recommend this program to others in the area and this is a very reasonable financial investment for your home.... Thank you for your service in home care products that you offer.

I called HomeServe leak guard because I had a leak under the sink. The sheetrock was wet. They sent a plumber out the same day. Even though the leak was not covered...was a broken faucet, the plumbers repaired it on the spot for a charge.

Clogged basement drain. Contractor called within a half hour after I called Home Serve and scheduled my service for the next day. Tech called ahead and arrived early. Tech was very pleasant and completed the job quickly. Great experience!

I had to wait 2 days before the plumber called me. Then I was on hold for at least 20 minutes and nothing got done. Spoke to a supervisor and made my complaint. Still waiting for the plumber. The problem did not get fixed and I am back at the same place I was on June 21. I am very frustrated.

I used R. B. Travis for the job. Mark arrived on time, I showed him what the problem was and he got to work right away. I am very satisfied with the work and I am very happy that I had HomeServe to cover the work. I would recommend R.B.Travis to anyone who needs a plumber.

I'm a single woman, and I live in the country by myself, and I need all the help I can get sometimes. Homeserve has been really good. I had a couple of problems but they were mostly a misunderstanding and contractor problems. People didn't know what they were doing and they didn't fix the issues right. Those were not with Homeserve though. They've always been really helpful. I do my claims over the phone, and the claims reps are all good.

I had an issue with the water heater. HomeServe sent out Mayes & Sons Plumbing to repair it and they were great. Their customer service was really good and they explained everything that they were gonna do. They also explained what could be some of the potential issues and when they came back, they fixed the water heater in a short time. They were terrific and very professional.

I have been a Homeserve subscriber for several years. Today I inquired about a conversion to an upgraded plan. However in order to do so Homeserve requires for the existing plan to be canceled first. Once the current plan has been canceled, the new plan would become effective 30 days later. They do not provide a bridge for coverage.

I had a warranty on my home before and it lapsed so I had to get a new one. I have HomeServe now and when I have a claim, I call and they give the information. They send somebody to check the problem out. The contractors call me and let me know they're on their way. They are good and the quality of their work is excellent. With HomeServe, you pay your deductible and you get everything you broke repaired for free. That's what I like about it.

One of my very good friends here has a sister that lives in a nearby town. She had plumbing problems with outside and the bill was huge. I then found Homeserve and they were affordable. They're probably number one. I've had nothing but wonderful results as of now. The last time, we didn't know if it was the city or me or the people across the street whose line was broken since it was under the ground. So, I found somebody right away, and then I called HomeServe because it was my line. And then, they said, "You should call us first, and then we find somebody." It was late Thursday or Friday but they said that was okay. They went with the person that I found because I asked the city workers who to recommend. And then, I never got a bill or whatever. HomeServe took care of it. I realized that they have just certain people that they send out. But what I did worked.

HomeServe is wonderful. HomeServe to help me deal with the cost and inconvenience of emergency home repairs. Do professional job, good communication and solve the issue right away. Without homeserve, this will drive me crazy and my emergency Sewer Line Repair Coverage breakdown could have resulted in unexpected, out-of-pocket expenses.

I got a letter from MLGW, my utility company, a couple of years ago when I bought my house. That was when I decided to go ahead and take out a policy with HomeServe. I'm very pleased with that decision because you just never know. My dad was a plumber so I know what can happen. I always knew if I ever owned a house myself, I would definitely have some coverage. You cannot count on your insurance company.

Timely, professional service! Very well pleased! I would recommend HomeServe to anyone. We needed emergency same day service and we got what we needed. I am so thankful for HomeServe. It saved us from going another day without a useable bathroom.

I wanted a home warranty because of the expenses in case something breaks down. When I have a claim with Homeserve, it goes really smoothly. I call in and their reps over the phone are excellent. Their contractors provide excellent service too. I had a motor replaced in my air conditioning unit two weeks ago and the gentleman that came out was absolutely phenomenal. Waiting for the service did not take long too. He was out in less than 24 hours.

They are very good. I am very happy. They give me a new information about water line, water priming and where is water line under the ground. They use 1 day to fix it and make it back beautiful again.