HomeServe Reviews

I’m very grateful that I did get the flyer of HomeServe ‘cause they helped me out a whole lot. Sometimes, I forget I have it, and I pay people to come in and fix what messed up. So, I just decided to organize everything so that if I need them and it’s an emergency, I can call them. They helped fixed issues with the outside plumbing. I also had an issue with my hot water heater a month ago. I didn’t call Homeserve ‘cause I forgot I had them. I called a person to come out that works on my house, and he fixed it. As soon as he fixed it, I found the paper. I called Homeserve to ask them if they could reimburse, they said no.

So far, my experience with HomeServe has been fine. The contractors have been good. I am very satisfied.

All the representatives from HomeServe have been nice, and submitting a service request has been easy. It usually takes three to four days for someone to come out. When I had a plumbing issue, they sent Leo's Plumbing out. They're excellent. I would recommend them to everyone. The tech took care of some problems. He was certified under my contract to do the outside of the sewage, and I called HomeServe and they allowed him to replace the toilet that their previous plumber took out. They allowed him to do that since he was here, and he did an excellent job. He did what I wanted him to do.

Albert from Rainbow Electric came at 10 PM, Saturday, Feb 22, 2020 and restored our lights in minutes after repairing a circuit breaker caused by a short circuit. He was very efficient and had all his tools with him. He was neat in his work and precise.

Our service line broke in the evening. Water company came, shut down the water supply, identified it as our responsibility, and advised calling insurance. HomeServe answered the call right away, dispatched repair work, and followed-up. The plumber company fixed the brokerage next day. It is an unfortunate event, but HomeServe makes it smooth and much less painful. That's good.

The (2) men were very courteous and explained everything that they were going to do. Cleaned up very neatly after the job and were speedy in getting results for our backed up drain. Also, explained to us how to keep the drain clean by doing monthly treatments down the drain. My husband, Joe and I were very pleased with the results.

The repair guy was very nice and it fixed the problem. I will use them again if I need them. That is why I pay for this service. It is very nice to have it, It is a good service that you offer. I have several of your services.

Very displeased because of misleading and misinformed warranty coverage sold in 2017. The warranty company told me my heater replacement is not covered for which I have been paying since 2017 through Dominion Energy company’s monthly payment. I was told, And, I was never provided any paperwork, that my hot water heater is 75 gallons and the warranty covers hot water heaters up to 66 gallons. I was further told that market does not sell 66 gallons hot water heaters. Market sells 65 gallon, 55 gallon and 50 gallon water heaters. The company was only able to install 50 gallons water heater. The other two, 55 gallons and 65 gallons are not available right away, will need special order and it will take another visit and unspecified days to get them. My wife and I are old people. So, we were left with no choice but to pay $1,995 out of pocket to get 75 gallons water heater installed immediately.

Kitchen sink pipe was leaking. The plumber ran too much water and replaced it. Then he also checked the shower drain pipe which had been leaking for more than 6 months. He couldn’t identify the leak even after running water for ten minutes.

Mayes plumbing was very expert and cordial. The employee did a very good job and quality workmanship. He disposed of all trash and the old hot water tank. He cleaned up his mess. We were very pleased with the work and the employee he was very pleasant to talk to. Thank you again. We would call on Mayes plumbing again.

I had been having problems with my toilets running after flushing - When the plumber called for authorization to replace the flappers and handle mechanisms it was promptly denied and I was told if I wanted to have the work done i would have to pay $150. That was an outrageous price and I refused service. I had just received a bill from water company for 18,000 gallons which was most likely caused by the leaking toilet plumbing. I believe the repair should have been authorized and I am very unhappy because it wasn't.

Technican was prompt, polite and friendly. Was knowledgeable about the job that was to be performed. Area of work was left clean. If needed again I would like for the same person to come again. Was careful not to make a big clean up job. As he was neatly dressed.

Below zero outside and service over 7hrs later. Early morning called in. Furnace quit just before 7am cdt and after 3 phone calls finally got service tech 7hrs later. All to fix something that took the tech 20 minutes. Someone dropped the ball on this service call. Either the HomeServe or the contractor..

I noticed a water leak one day coming from a pipe near my Water heater. I called Homeserve and they contacted Suffolk Plumbing. They came on time for the appointment and they fixed the pipe. The plumber was very nice and courteous and he explained everything that he had to do. Very happy with the service. I’ve been using Homeserve for over 15 years. They cover everything in my house from AC, heating, plumbing, sewers and electrical. Always 100% satisfied with their work.

Prompt courteous service, knowledgeable service person. Good result. would gladly recommend to a friend. Best Insurance I ever bought. That is it, I do not have anything else to say other than Bravo for a job well done. My wife concurs.

D. Lanzo Plumbing & Sewer Contractors, LLC arrived very soon after my “help call” to HomeServe, had several problems with two different toilets, D. Lanzo completed repair in record time, very professional, they did a super great job! HomeServe is best investment I’ve ever made!

Although we were unable to get the plumber on the Sunday night, and there was no immediate emergency, we had contact first thing Monday morning and the necessary service was completed, in a most professional way by about noon. I hope this service is representative of all HomeServe has in their offerings.

The technician had a lot of experience with plumbing. And also had a lot of knowledge. Mr. ** also checked around to make sure that everything else was satisfactory. I was very satisfied with the service and would recommend them to someone else.

The rates of Homeserve were reasonable and I thought I would take a chance since it was with a notable company. When I had a problem with one of my pipes, I tried to fix it but it would not work. I had forgotten all about Homeserve, and then I called them and they did not ask any questions. Their tech came out and took care of it. I was so leery the first time I submitted a service request, but it worked. I also had my furnace replaced, and they even told me that the thing needed to be replaced. The other day, I had a problem with my water tank and the tech came out to try to fix it. I felt they could, but they were saying that they could not. Nevertheless, overall, that was excellent.

They sent two different plumbing company and then none has been fixed at all, one for bathroom and one on the leak of downstairs bathroom. They were so quick to set up an appointment but after they assess it, they just disappeared. It was just a waste of money, when none of your subcontractor cannot do the job.

One of my friends introduced Homeserve to me. I got it because I felt like it was needed, so it’s for safety. The experience from a company-wise is pretty good. I like it. Each time I call, I get a quick dispatch to have company showing up, and they come to my home. At least from their company perspective, they take care of me well. My complaint is their contractors. When the company goes to my place, they are not really doing the job they're supposed to do because they just wanna walk away quickly. The job I ask them to do, which is to clean the pipe, either they clean well or just clean a little bit and say, “Water is going down instead of getting stuck so you're fine now. If you have problems, just call back again.” I’m not really satisfied with the job they are doing.

Some of my friends had gotten Homeserve and told me that it was a good thing to get into when you have rental properties. I now have it on my rental properties and my own home. The things that were discussed when we first got started are the things that they do when problems arise. Submitting claims is smooth. Everybody is very friendly and professional.

I have great experience with this Cain. The home server company very responsible and effective. I am very satisfied. Sometimes the plumbing companies take a long time to show but I guessed they are very busy serving the community. Thank you.

Plumbing Plus was great. Joe responded fast. He knew right away what was causing our problem and got us straightened out and had the water out of the basement. He told us what we needed to do to keep things running, I would recommend him to everyone I know.

The City of Baltimore recommended HomeServe's service because of our aging infrastructure. I have 4 accounts for 4 houses covered in 3 different jurisdictions. Basically, my experience with the claim process has been good but the last one wasn’t. What happened was I had a leak and the plumber who came out misdiagnosed it. Initially, they came out and their first inclination was that it was a drain leak in the upstairs bathroom and it was gonna be a big deal. The first thing they said was, “We’d already cut the wall out to look.” Then they backtracked on that and said, “No. We just need to replace this pipe here.” So, it was gonna be more than they could deal with in the time frame that I had an expectation they would deal with it.

I called to get help on my leak and Home Serve said it was a sprinkler issue, therefore I hired a landscaper/plumber and to my surprise it wasn’t the issue, I’m still waiting for a call to resolve this issue.

Excellent work. Timely and professional. I am 100% satisfied with work and process for obtaining the work order. I recommend Home Serve to my friends and family. Our heat was restored within 2 hours of my call. I am a very satisfied customer.

It's easy to call the number to submit a claim but hard to make the person at the other end understand what you're saying. It seems like they have a certain set of repairs that they do and if it's anything outside that, they don't hear it. We've only submitted one claim and the young lady that I talked to definitely was not a plumber. She only wanted to hear that it was this or that. HomeServe said we would get a call from whoever the contractor was, and they would arrange for the times. But they did not tell us when to expect the contractors to come out. But the service done by the contractor was excellent.

I got a quick response. They were courteous and helpful. Issue was taken care and I was happy all in one call. Didn’t have to make a second call which I appreciate. My issue was remedy in a few hours after the call.

We have an older house with some sludge build-up. The HomeServe plumber spent all the time he needed to finish the job right and get our drain flowing. Very impressed with this company! We have been with them for several years and they always come through.

I called with no heat problem. The representative and technician were professional. My problem was repaired promptly, and I was completely satisfied! I am happy that I purchased a home warranty for my heating system. I am very pleased with the entire experience.

Furnace repair. They were courteous. Would have been nice to have the part on hand. They had to go out to purchase the part, which delayed the repairs because of traffic they encountered. It would have been nice if they put shoe covers on. Overall they were courteous. The repair was completed in twenty four hours.

I was very pleased with the great care the two workers that showed up took to correct my plumbing problem. And the fact that they showed up in the time they stated was another plus. If only all emergency calls went this well.

The worst insurance company I've ever worked with!!! The worst excuses I've ever heard for not to fix our water heater. Part of their reasoning is that the customers are supposed to know all parts of the water heater as only some of them will be covered apparently!!!!

I had issues with my water heater and I made 3 calls, but at the end, Home Serve took care of my problem and for that so grateful. The second person that came on Friday was not a very helpful person, but Mr. **, the tech that came on Monday, he explain the good and the bad of my situation. Just need to call for my appliances.

Plumbing issue that was sent to two companies. Set up appt with second company who later cancelled the job but HomeServe never sent job back out. Social had to call when company didn't show for the scheduled appt. Third company came out and made repairs knowing it wasn't covered under warranty and I told them I would do it myself. Repair guy wanted cash under table to fix and then wouldn't put in paperwork with his company but would send bill to Home serve for just house visit and estimate and state that I was doing the work myself. SHADY EMPLOYEE.

I thought it would be a good idea to go with HomeServe. I had a service request and there was no problem with it. I’m kind of ancient and my eyes are bad. My daughter did most of the talking with the representative because I couldn't read. I have macular degeneration, and I have more trouble reading the information on the agreement. So, she handled that, but I was there at the time. She had it on speakerphone, and everything sounded good. Ray Hall came out and installed the water heater. They did a very good and neat job and cleaned up. I was pleased with that.

I had Dominion Products and Services and Homeserve picked up the contract for that coverage about two years ago. The calls were taken promptly and the people seemed to be knowledgeable. The follow-up, when there’s an issue, doesn't always get resolved. I’m still waiting on an issue that I elevated to Homeserve about four months ago and I haven’t heard any status yet. But recently, we had an electrical problem and Homeserve had someone out the next day. The technician was very good, professional, knowledgeable, and he listened to understand the problem. Everything is going well now.

The service person came when said he would. What he said to do did not work. I could not find his number to call him back the next day. I have since found the number. I was not sure if it had been to long and I refuse to pay another $25 for nothing. Any suggestion? Thank you for letting me vent.

Repairman came the same day we called. He was very efficient and thorough. He checked our hot water heater which is outside. Then he came inside to make sure we had hot water in the kitchen and all bathrooms. We would highly recommend your company.

Sewer line back up. Fantastic service. Got a plumber here within an hour who was so professional and cleared the problem. Love Home Serve. It is great protection plan for sewer line and water line protections. I would highly recommend their plans. We have three plans with them.

I was having problems with my plumbing, and HomeServe had been very helpful. Submitting a claim was very easy. They called a local company here and they came right over. They assessed the problem, then came the next day and fixed it. The quality of the work was very good. Others and I were talking about home repairs and I told them that this company will pick up where your regular insurance will not do any of that stuff.

Worst service ever. I had no emergency service. Have town population 13,000. Only one provider here. Needed 3 days to come and check what needed to be repaired. 1 town 15 miles 50,000 people at least 12 plumber and could not get one to make repair.

Wiese Plumbing, Heating & Drains sent Andy out and he did an excellent job for us....Very professional and courtesy....If we have any more plumbing problems, we request Andy to be the guy they send out to take care of it. He is very knowledgeable and cleaned up after himself.

Called Home Serve when our furnace wasn't working. The exterior temperature was in the 20's and the temperature inside our home was in the 50's. They said it would take 2 days to get a repair person to our home. I advised them of the temperature in our home and that the weather forecast was for below freezing and I needed someone sooner. Didn't matter, still took 2 days to have it repaired. Once the technician did arrive he fixed it promptly and I'm very happy with his service. I feel that home serve should be more sensitive to customer needs and have the ability to perhaps go outside of their normal list of contractors under certain circumstances, which I believe this certainly warranted.

When I called HomeServe the woman was nice and got everything set up. She told me the company, McGuire would be coming. Not ten minutes later, a different man called back and the phone was breaking up so bad and he tells me a totally different company. The best part is when the plumber told me, that when he called HomeServe they first said I wasn't covered and cancelled it, but then they said I was covered and he showed. The plumber was excellent.

Paid for this service through AEP, so you would think this company would be a good one. My furnace went out on a Tuesday, 15 degrees, HomeServe said soonest they could help was Thurs or Friday, 2 days later, really? Two local companies could come out same day so got me going. Cancelled this service, not worth it, don't buy. They use limited companies to service and waiting 2 days for a furnace is not acceptable with low temps. Of course your furnace breaks when you really need it..

Having no way to shut off our water other than going out to the sidewalk meter, we needed to get the house shut off valve fixed. The young man who fixed it came on time, did a great job, cleaned up and now we can turn off the water. Woo hoo! While fixing the problem, which actually required more than anticipated due to older pipes/fittings, he kept me apprised of all issues. The people at HomeServe and R.B. Travis Plumbing all were considerate, competent and greatest of all, communicative! Definitely would recommend both.

My call inquiry was to confirm my coverage details and also added an additional coverage to my plan. I also changed my payment direct debits to monthly deductions, instead of annually. The representative was very helpful and informative regarding my inquiry.

I always have very good experience with Homeserve. The plumbers and electricians sent to fix things in my home have been professional and do excellent work. And it is very easy to make an appointment because they respond same day and appointment does not take long.

This policy is not even worth the paper it is written on!!! The only good thing I can say about it is that the subcontractor they send was amazing. But of course this policy would not cover any of the repairs. I canceled the policy the very next day. What a RIP-OFF!!??

From the time I called Home Serve until the call back was less than an hour. We had a tech onsite within 4 hours and a new hot water heater the next day. Customer service was fantastic as well were the technician.

Had a waterline leak in basement. The plumber was good. My issue stems from the work not being covered. The water line went to a filter. We really do not know if the filter or the water line was the issue. My call to customer service indicated it was covered. I scheduled the appointment, the plumber came, called it in, was declined. Cost me two hundred eighty five dollars to cut the filter off and replace a portion of the line. Had I known it was not covered I would have tackled the job myself.

I liked HomeServe's price. When I submit claims to them, I call and tell them the problem, and then they send out a tech usually that day or by the next day. It’s been fairly easy. I've used them for plumbing issues and the plumbers that they used were good. They fixed the issue. I recommended HomeServe to my coworker, and she used plumbers and the electrical, and she’s had nothing but good experience as well.

About eight and a half years ago, I got an advertisement about Homeserve in the mail. I called them and I was signed up. I like what they have. The reps I've dealt with over the phone were very helpful, positive, and professional. They were very sympathetic to my needs and assured me that that they would get on it right away, which they have always been. The contractors were very professional as well. They were very caring. They not only listened to me but they explained to me how they were gonna fix the problem, what they were gonna do and how long it would take. I have never been dissatisfied. I had always thought the service was superior. I’m on a fixed income and they had made maintaining my house very affordable. I plan on keeping them.

I recently had an issue with my plumbing. Three different people came out to inspect, and do work. My plumbing problem resurfaced. HomeServe was great, but Contractor was less than compassionate. Wanted me to wait until Monday afternoon. I call AAA Plumbing Service, they had it diagnosed before they even got there, on a Sunday. You me want to rethink who you are contracting out. It cost me money, but was only $35.

My heating unit was fixed within a couple of hours. Every one was very nice with me. It was after shop hours but they came right away. I have had to use this many times and they have always been very good about helping me. I do appreciate this very much. Thank you.

We couldn't figure if our pilot light was out or what was wrong. I called HomeServe early in the morning and they were unable to come out that day but came immediately the next morning and resolved the issue. We not only had a bad fuse for our heater, but it was an older one so they provided us with an upgrade on the fuse and replaced it with no charge. They were quick and efficient and honest about when they would be able to come out to take a look at it. It was 19 degrees outside at the time so we are definitely appreciative of their response time. Definitely worth the extra few bucks a month.

I feel you all are taking people for a ride. You have been out here now 3 times. All you do is put a bandaid on the problem. Now I have sewage in the house which should have never happen if you fix problem the 2 time. Very upset!

On October 25, 2017 only two seasons prior to that I spent $2,400 on the issue error message 109, the boiler stopped working, the renter told me. I called HomeServe without know what it was. A guy called Roger went to 17, met with me and said he would replace it with a better boiler. I had no doubt as I thought any brand would be better than Munchkin. He said he would get a boiler installed in a week or so and I would get $2,000 of rebate for a high efficiency boiler. I signed a contract with him and paid in full. The boiler was Burnham Alpine. After paying Roger the boiler was installed a few days later.

I’ve only used HomeServe twice since 2016 that I've been with them, but I’m happy I got them. This weekend, somebody from East West Electric came over and fixed my electricity. He did what he had to do. He fixed my light fixtures and a couple of stuff that needed to be done. This is the second time I’ve used East West. The tech was nice, very thorough and I can depend on him. He came when he said he was coming. He went above and beyond, that he gave me pointers on what to press. He told me that sometimes, it was just a little switch that needed to be pressed. That experience was good. I’ll keep using them.

The city encouraged people to participate in getting a home warranty because of the age of homes. And our other neighbors have Homeserve, so it seemed like a wise decision. So far, with the claims that I’ve had to place, I’ve had to call in which has been easy. There’s just been a few little things that have come up like currently, we have a claim that is in process right now. There are just little details that have been kind of confusing that I’ve had to navigate for. But for the most part, it’s been fairly straightforward.

I've been with HomeServe for a year now. The last thing that we've had with them was when they had to put a new line from the road all the way up to the house. I like their people. The guys that came out told me and showed me what was going on. So far, they have done a fantastic work.

I've been with Homeserve for about three months and so far, everything was good. I really like their service. Their claim process was very good and their reps were helpful.

There are some things that I have gripes about. I think HomeServe needs to change some things because my husband and I were talking and he really wants to stop the plan because for one thing they only come out two times a year. We had a problem with the pipe in the basement at the end of 2019 and when my husband called at that time, the guy said we only get two phone calls a year. And that was when we found out. I’ve never seen a company like that.

I had to use HomeServe because of my furnace. The furnace broke and went off. They came out and when I went to see whether they could fix it or if I would have to get another one, they said the water heater was blown. I have everything in my house covered with HomeServe and I got enough to cover furnace. For the water heater, the young man came out and he said that it was gonna cost an extra 100. My son was asking why, which was a good question, but when you don't have hot water, that's nothing. The contractors were respectful, courteous, and businesslike. If you ask them a question, they could answer it. And that's what I go for. When it's business, it's about business. They're amenable, so I have no complaints. They came out and took care of what they came for.

What a great experience. We called 2 times in 2 weeks, once for our gas dryer and the 2nd time for our gas heater. Our technician Tony came out and had our dryer running within 2 hours and came back in 3 days and completed the repairs and our dryer is like new. The 2nd time for the heater we had a different tech, who told us he would try to order the parts but we needed a new system. Tony came back out 3 days later with the parts and had our heater running like new. This was an emergency as we have a newborn in the home and we desperately needed the heat. I would recommend HomeServe for all of your home repair needs, and maybe you will be lucky enough to get Tony to handle the repairs.

I have had problems with my waterline before and I had nobody to fix it except a landscape service and I'm not sure that they had much expertise. I decided to get a warranty. I had an issue with the engine in an 11-year-old water softener. It was shorting out and causing a lot of water to go down the drain. And that resulted in my water company coming out to look at the water meter and leaving me a little note saying that my water bill had increased considerably or alarmingly over the last month. I called HomeServe and somebody came out, looked at it, and said it was the water softener. I called the water softening people and they came out today. They said there's another problem and my water pressure is too high. I'm gonna have to get a new regulator first. I called my plumber and he's coming out. Everything's in the works.

I contacted HomeServe and it was a good experience. They sent someone out to my house very quickly and took care of the problem very quickly. There was a lot of follow-up and communication as far as when people were coming. Two different crews came out on different days, when they first checked to see what it was and then when they actually came to fix it. They were pleasant and polite. You are always concerned when you have people coming to your home to do a repair, especially when you don’t know what that repair is going to be and you don’t know how long it’s going to take. They were able to find the problem quickly and then get it fixed quickly even though they had to have the gas company come out and mark lines. It was all done in a very timely manner, less than a week.

HomeServe is a good company to be a part of. HomeServe always respond when I call and send help to get the problem solved. When one company can't come and HomeServe will choose another company to come and fix the problem.

I like that HomeServe started out with only having plumbing service, and now they’ve been adding different services and a lot of areas. I had American Home Shield at first and then I started using HomeServe, which is good because I don’t have to pay a deductible out of pocket -- with American Home Shield, you do. Claim submission with this warranty company is easy and quick. Whenever I submit one, I get a call within an hour or a couple of hours. It does not take long at all. Their contractors are excellent. They are very professional and the quality of their work is excellent. They always explain what they are doing and why they cannot do something. I have referred them several times, but people do not believe me when I tell them that there is no deductible. Overall, it’s a great service.

We’re very happy with HomeServe. Everything went as smoothly as could possibly go. My wife and I decided it was a good idea to have it as an insurance. It was a wonderful thing for me. I’m 78 years old. I can’t do that kind of work anymore. I can’t get down on my hands and knees. I would advise anybody to get that insurance. I had a rupture in the line and they came out. They saw what the problem was and they fixed it. They were very professional and nice. They had it done in a short time.

Cramer plumbing and heating were very knowledgeable. Everything was explained to make sure I understood what was wrong. A new hot water heater was purchased and installed within a few hours. They were respectful of me and my house. Any remaining mess was cleaned up.

TotalTech Electrician came out and everything went pretty good. He did a wonderful job and he was amazing.

I called HomeServe around 11a.m. By 1p.m. they had dispatched Scott to come and service my Water Heater. Scott had to replace the tank and he was done by 2 p.m. I am so grateful for the prompt and professional service within the company. I will continue to use this service. Thank You!!

HomeServe is very convenient and helpful. It's very nice to have coverage on different things like electrical and plumbing. I pay one fee per year for that type of service. I had a plumbing issue in the bathroom and HomeServe had plumbers come out and fix it. Their service was very good. However, I wish to see improved and easier access to the plans to those who have coverage to be able to just get on the website and to get those plans because it takes a few days to get those plans if you forgot the specific details of the plan. You gotta wait a few days.

I was very satisfied with my Home Serve Experience. The Customer Service/Home Serve Repair Line when scheduling my repair was Awesome. There was no hassle and he was friendly and acted swiftly and he appeared to care about my plumbing issue. He assigned AJ THE PLUMBER, Inc, who responded to my call within minutes. The boss, Mr. ** was very professional and assigned staff, Mr. ** and Kevin, were very friendly and professional and seemed to care a lot about getting my issue resolved, which they did. Overall, my first experience with using Home Serve for my plumbing issues has turned about to be of Great Value and I will definitely tell a friend about them. Thank You Home Serve!!!! And thanks to AJ THE Plumber, Inc for resolving my issue.

The technician arrived timely. He immediately went to the water heater, tested all processes, explained it to me what was wrong and then proceeded to fix it. Within a half hour the water heater was operating like it should. Pleasant and courteous.

Water leak on outside waterline. Very fast response. Team took quick action. Dug and diagnosed leak on water line. Replaced portion of the line, filled in the trench, and cleaned the lawn around the hole. Still not sure that the problem has been permanently fixed.

Slow drain in the tub corrected. Cory from DR Sevacko very professional. Would prefer them again should another problem arise. Just took one phone call to schedule. Quick response from plumber to schedule. A lot less impact on budget to have this program.

I have every service offered by this company, if I had to pay for an independent discipline of service the cost would be astronomical. Confusion occasionally with customer care representative from Home Serve however between customer care department & companies they send to complete work order request very very happy customer once work is completed. I have used specialists plumbing & electrician. Superb.

The light is still broken, the person who went to check said somebody is going to call me. I'm still waiting for that call. I hope somebody calls me soon. I'm disappointment with the service. Looking forward hearing from you guys as soon as possible.

Started out with a misunderstanding, called back, the serviceman came out, checked the situation out, he determined I needed another hot water heater. He was very professional in letting me know who he was, explaining the details of what he did, showing me what to do, I told a friend. Great Job!

We live in a city that send out insurance notifications for underground water supply and sewer lines. We thought it was a good idea to purchase both of those insurance coverage. We had a leak in the front yard, so I called Homeserve, and they sent out Fletcher's Plumbing and Contracting out. However, it's still leaking. The technician that came out was responsive. I got his card, and I called him a couple more times. But he was very quick to blame the city, and he said, "You need to get the city out here and fix this." I said, "I don't think you're right. I don't think the leak is coming from the city's and of the water supply." He said, "Yes, it is" We looked around further, and I proved him wrong. And so, he had to recant, and he had to do his job a bit better in order to further deny responsibility. I understand being a contractor and issues like that, but he doesn't wanna take responsibility. He was very quick to put it into somebody else's court.

We have Sewer, water, electric and plumbing plans and feel secure with having them. Ray ** is the company that has come out to our home to open the sewer drain 2 or 3 times and they are extremely friendly and get the job done fast.

Had sewer scoped and showed broken pipe and nearly 15 feet of the sewer line had 100% water/sewage blockage. Since there is no sewage in the basement, they don't want to fix the problem. I don't want to wait for it to back up into my house. Very disappointed.

We're on our first year with HomeServe and when I have an issue, the people I speak with over the phone know exactly what I was talking about and then they send the people right out. I had an electrical issue and the electrician, who we had over almost a year ago, came out the third day that we talked with them. But in this latest issue with our commode, they sent the plumber out the same day. The first plumber that came out stopped the odor from coming. But then, for some reason, our commode started rocking back and forth. It wasn’t rocking back and forth before they came. So, another plumber came out and knew exactly what it was and fixed it.

Clogged sewer drain. When Home Serve was called I got a rapid response before severe flood and damage occurred in my basement. Everyone was very professional, and concerned for my needs. Acme Service came and knew just what to do. Everything was taken carried of within 2 hours. I was so impressed and spoke to my family and friends about how good the service was all around. Thank you for all you have done. You are all truly lifesavers.

I contacted the Sharp rep. when the furnace stop working. She said the computers were down and took my information. When they were operational, she called me back with the information and had set up the initial appointment. The company they used was excellent.

Hi. You guys advertise 24 hours and that is not ever the case. Around the clock plumbing came to my house to fix my backup and I had to call back 2 days later because he didn't fix it. Check in on the company's used to provide services to make sure they are diligent.

Started out a little rocky but ended up great. As soon as everything got straightened out everything went smooth. They sent someone who was experienced and he did a great job. Everyone was very polite and professional. Thank You.

When I called in for service, I was helped right away. I was contacted the day by the plumbing company, and they came out the day after and cleared my drain. Angel was polite, helpful, and very tidy. Fantastic service and I am glad I have it. Thank you.

The Plumbers came on time and was quick in their response to my call in to HomeServe. Homeserve staff was courteous and the response time was unmatched to most any service other than my auto insurer. I appreciate the timely response which meant least cleanup and the job was thorough and timely.

** has Emergency issue for the Toilet water leaking to Overflowed to Main floor at Internal Home. We need to contacted 3rd party plumbing co, before HomeServe Plumbing tech’s Estimate and review. But, HomeServe has revised and paid to completely at 3rd party/Len Plumbing co. (due to late/delay HomeServe Plumbing co arrival). Mr. Josiah ** & Customer Rep, HomeServe contacted me directly and reviewed directly my issue and He was reviewed immediately and solved the my lack of satisfaction. So, I have experienced (insured) Home serve with so happier and comfortable. I am highly recommended Home Serve insurance products and services.

Our boiler wasn't producing any heat so I called and a plumber was sent and went to work, he was fantastic, did the job and left. The heat was back on and we are warm here, thanks to his knowledge and competence. I called on a Saturday and within a little over two hours the repairs had been made.

I had a septic line leak in my ceiling. Called Home Serve as soon as I noticed the leak. They asked some questions and put a work order in to a local plumbing co. The plumbers came out on my day off of work and fixed the issue that day. I am very pleased with the end result, and very pleased with Home serve. I would absolutely recommend to friends and family.

I contact Homeserve on a Friday morning and only hear from a representative one time. I received one text message on Friday. No one contacted me to let me know what was going on. I had to call back on Sunday because I still didn't hear from anyone. I am sorry for be irated with the person who finally helped me. I hope in the future this will never happen again. Had they told me then they didn't have a service company in my area, I could have contacted the company that put in my system.

The guys came the first day and work several hours past dark. Then they came the next day and work several hours. They cleaned up the area and it looks like there was never a leak. They were informative and very polite.

The first guy they sent out was not good. He took a little problem and made it a bigger problem. Ashley, the appointment setter, gave me a lot of attitude that I didn't appreciate because we didn't want that same guy. But she relented and she booked Max. Max was great. He came out two different times and both times, he was competent and professional. He got the job done. Overall, it was fine but I really could have done without the argumentative approach.

Homeserve replaced the water exterior line connecting the City Water to my property on Aug 2019. After the exterior line replacement, I have had no cold water in the master bathroom, can't flush the toilet, can't take a shower (I only have 2 bathrooms in the house). That said, I have been using the 2nd bathroom which now has a leak pipe in the wall, I called homeserve today 01-13-2019 again today @ to report the new leak. They called the leak a "critical working order" but nobody showed up to fix, I had been waiting for His and Hers Plumbing who said they would show up between 1 and 4pm. I called Home serve today 1-13-2019 @ 15:39 & spent 27min on the line with them while they were checking on His & hers plumbing company which never showed up. Finally, homeserve rep ? disconnected the call without giving me an answer.

We came home from vacation to water in the basement and no hot water. Before calling a plumber I called HomeServe and the lovely operator assured me that my water heater problem would be covered and allowed me to choose from several plumbers that were available in my area. The HomeServe sanctioned plumber arrived at my home and diagnosed that the water heater would need to be replaced. He said he could not tell me how much HomeServe would cover and asked if he should move forward with the job. In need of hot water I told him to replace the water heater. When the job was over he gave me a bill for the entire $1,750 for the job telling me that HomeServe would pay nothing, not even for labor. I've since cancelled that policy and will soon cancel my other HomeServe policies. It seems HomeServe likes to receive premiums but they do not like to pay out when an event happens.

The technician was great. I didn't give 5 stars because he wasn't able to show up until after 9pm, which wasn't his fault. But once he got there, he solved the problem quickly. He was able to explain the problem and also give me tips on how to keep our pipes from clogging up.

When the water line between our meter at the street and the shut-off at our house (a section apparently not covered by homeowner's insurance) ruptured and and shot water out of the ground, I called FPL Home Serve. This was on New Year's Day about 2 in the afternoon. I shut the water off at the meter, but we were now without water. At first, the woman told me that the contractor wasn't answering and I would have to try later. When I told her that was not acceptable, she tried another plumber. Next Plumbing was there by 5pm and fixed the leak. Alex from Next, determined that the entire length of pipe was bad, and got the approval to replace the whole thing. They did it the next day; got the inspection later, and filled it back in. I am very happy with their work and would recommend Next Plumbing to anyone.

The experience with Home serve was great. Contact over the phone was easy (!) and the agent was knowledgeable and responsible. She had a hard time finding an available technician, but kept me informed about it so I had no anxiety, and never wondered what was happening with my request. She actually called me twice to keep me up to date. I liked the no service fee coverage, which I didn't expect based upon previous experience with other companies.

When Homeserve was contacted about the problem, Homeserve contacted the plumber and one plumber came out and evaluated the situation. He explained everything to us as homeowners. Several days later three people returned to fix the problem. It took a few hours. They were also helpful with moving a freezer that was in the way. They were polite, prompt and easy to work with.

I was pleased with e service, the contractor fix my plumbing issues fast, and professional. However the job wasn’t covered under the insurance plan and I was forced to pay out of pocket unexpectedly, days after Christmas. Thankfully, the contractor charged me very little for the job. Overall, I am grateful. (I wasn’t told the plumbing Issue wasn’t covered until the job was completed).

Service was on time, considerate and most important effective. This is the one insurance I don’t complain about having to pay for. When a serious repair is needed, I am totally relieved knowing reliable workers are quickly making what broke work again.

Shower drain galvanize pipes needed to be replaced. The technician only unclogged the drain while it clearly needed more work. I had to pay someone else to repair it properly. I am truly disappointed with having a policy that’s not owning up to what it supposed to do.

I called Home Serve when I noticed a leak outside my home. They called back within the hour and scheduled a plumber to come to my home that day. The work was completed quickly and efficiently, I am very pleased with the service I received.

My first contact was disappointing. The rep said I was not covered. I had to call customer care to resolve the issue, this took a long time. I was subsequently returned to a rep and service was scheduled. I am pleased with the actual service, the only hitch was the first serviceman had a personal emergency but he sent someone else over. The person did a fine job.

My very first experience with Home Serve was very impressive. They were very knowledgeable and patient with the situation. I would recommend home serve to anyone anytime. I was very frustrated and they assured me everything will be ok. I was very happy after the job was done and I was able to do my laundry and didn't have to worry about water. Great job.

Service was excellent. However, I feel price was “over the top” or excessive. I priced checked and I didn’t need to be have NO Option of Heater. It was the most expensive top of the lone heater, then there is $400 labor charge to place a catch pan under the new heater!

We recently had sewage backing up into our house, slow drains. Called HomeServe and they arranged for a plumber to come, who was there the same day, had repairs done in 2 days and I am once again able to do laundry, shower, do normal life with no problems. Definitely 100% worth the small monthly fee to have this warranty as the cost of repairs would have run us close to $4,000!

I had a backed up sewer line and the quality of work done was very good. It wasn't rectified the first time around, but the contractor the second time did a very good job and was very professional. Everything went very well.

If you don’t have insurance with the gas company for fixtures for your pipes get it!! I had a gas leak. Called the gas company. They red flagged me. Gas was turned off. I had a corroded pipe outside of my house where the pipe went into the dirt. I notified the insurance in the morning. They came at night. Fixed the problem and had my gas turned back on the same evening. I’m super happy.

HomeServe Allowed Me to Start the New Year Happy! On the night of 12/31/19, I arrived home to a frigid house. The gas heating system had stopped working at some time during the day. At 9:31PM, I called HomeServe fully expecting to experience a long delay in the arrival of a contractor to fix the problem because it was New Year's Eve. The phone agent was sympathetic to my plight - I had two young children in the house - and promptly contacted a local heating/plumbing contractor. By 9:37PM, the local gentleman called me, stating that he was at a family member's house & could be at my location in @ 15 minutes. Not only did he arrive within the stated amount of time, but my furnace was working again (needed a thermocouple) by 10:05! I have only good things to report about the entire experience & will never be without the peace of mind my HomeServe contract offers.

We are so glad we subscribe to these services. This was an electrical problem; my husband called on New Year's Eve and because it was not an emergency a service man came out on January 2. On time, explained what the issue was, fixed the problem and cost was $0!! We have used our plumbing service also. The peace of mind and ability to get things done is well worth the cost!

Heating System. I am very pleased and satisfied with Heating Furnace repair. I called around 9am and someone was at my house around 2pm. I was sooooo happy because my house was soooooo cold. The system was repaired the same day. Thanks for your prompt and professional service. Thank You!

Great service!! Highly recommend! We purchased an older home a few years ago and soon thereafter purchased the sewer warranty with HomeServe. We've needed them several times for clogged pipes and each time I called HomeServe they've responded to our urgent repair need in a quick and courteous manner. The plumber they sent out to clear our lines showed up within an hour or two which we greatly appreciated -- even on Saturdays! Even better, they didn't require anything out of pocket from us!

Heating system wasn't working. The immediate response to my situation by Home Serve was impressive. They contacted a vendor quickly. The vendor's representative was on time and very professional with assessing and repairing the heating situation. I am so pleased that I have HOME SERVE to contact during my time of need.

My experience with HomeServe has been good, so far. Whenever I file a claim, they've been good and very prompt, especially their plumbing services. A couple of times, my pipes burst down the basement, and within half an hour the plumber came. They were excellent. The technicians that they've sent out have been very good too. I just wish their rates are a little lower, especially on the heating system. It is high and that’s what I'm disappointed with. I'm paying 30 something dollars a month, and it went up, but anything else is $7 or $8 a month.

HomeServe sent out a technician who misdiagnose a problem with my furnace. Homeserve say that the problem wasn't covered so therefore I had to pay $200.00 out of my pocket. It was the igniter that had to be replace. Nothing major like the technician describe.

Hey Neighbor was here 4 times. Messed up my furnace. Had to call another furnace repair to fix it. It was a control board. A simple fix, hey neighbor said I wasn't getting electric to furnace. I called a electrician. And no problem with electric. After 4 times, Homeserve sent another furnace co. out and fixed it. Don't want hey neighbor to fix anything for me.

HomeServe sent Total Plumbing out, and the first time they came, they didn't get it fixed. The guy tried to run the water a couple of minutes before he left. It was fine. After he left about an hour or two later, it clogged again. And I did call. He came the second time, and at the end of the following day, it was fixed. It was good for me because I've been in the system for about a year now. That was my first time using the service.

The technician was on time and went right to work to take care of my problem. He was experienced and very knowledgeable of what was needed. He was professional and very pleasant, made me feel at ease that he would not leave until the situation was resolved. I would recommend this company.

Sewer leak during Christmas week. HomeServe customer service, talked with Justin & Patricia. Justin went out of his way to help with my sewer leak. Called Alstaldt Hoffman Plumbing. HomeServe was very helpful with my problem. Thanks. Overall, I would give HomeServe a 5 star rating. They call back to make sure sure Alstaldt Hoffman had called me.

Reported an Interior plumbing issue, and find out that Limited to Only two service calls per year, Home Serve sent a plumber and was told, it was not covered. But No details, requested a service report but can’t find any information online. Wasted time and money and caused further damages.

No heat, waiting for reimbursement from furnace repair, done on 11/13/2o19, today is 1/4/2020, amount due is $675.00. Thank you Ms. Anna **. P.S. The person I spoke with was Mister ** manager of repair department. Great service. Thank you for your time.

The guy that came to my house was very nice. He knew his job and did it well. I would recommend your company to all my friends and family how great your company and when you call with a problem you send someone out right away.

HomeServe was excellent, Polite and courteous. The plumbing side we are not very pleased with. They called to set date, time. We sat in till 12 with no call. We called and they still could not give us a time. Arranged Sunday and we had no plans.

Toli was very prompt and knowledgeable re issue at hand. He took care of the problem and cleaned up afterwards. Made some recommendations for future improvements..The whole process took about an hour and I was very pleased with the results.Thanks so much Toli.

Water Service Leak from house to curb. HomeServe was extremely helpful. They came within 2 hours of the early morning call I made. The workers were wonderful and Brady Excavation was very accommodating since they had to tear up my bushes. This was an awful experience that HomeServe made bearable. Thank you and I have recommended HomeServe to everyone.

I filed a claim. I told Home Serve and the plumbing company what the problem was. Not one person mentioned my problem was not covered. I waited several hours on my one day off l, missing my daughter's meet. The plumber shows up.... riight away says he was almost 100 percent certain my claim not covered. I said, "How much to fix"...He up sells me. I did not do it because I know for a fact it was a fixable and cheap problem. What a scam!!! How did all these folks not know? They did know. The plumber came to the house because he got paid to come. He also tried to up sell me. I called everyone I could call to complain. They all knew right away before I said the second sentence of my complaint that my service was not covered. The plumbing company stated that First Energy does this all the time and that people just pay out of pocket!!!! SCAM.

I filed a claim recently to HomeServe regarding my plumbing and drainage system. Drain Medic Plumbing came out and everything went all right. He knew what he was doing. He looked at the plumbing and he ran some water tests and everything was good. We had a very hard rain and the rain was blowing towards the bathroom window. So, we both felt that the water that was on the floor was a result of blowing pass the bathroom window. And he told us to use the bathroom sink as often as we can and know whether we’re getting any water, which we haven’t. And so, everything’s going good.

We've been using Homeserve for a few years and it's the first time that I've had Homserve technicians that know what they were doing. They were neat, clean and very personable. They were young kids and were pleasant. They were in and out and weren't sloppy. They closed the door behind them. These guys were gentlemen. They were very efficient, very quick and cleaned up after themselves. I'm very pleased with the service we got from these two techs.

We were pleased with the first contract that we took out with Homeserve. We’ve taken two out since then and renewed. We’ve been satisfied with them up until this last episode. The guy from DrainGo was very unprofessional. He was the one sent out by Homeserve. My toilet had backed up into my shower as well as the floor on the bathroom downstairs. So, it was a mess, but I had already cleaned most of the worst of it up. He took one look at the shower and the drain. He said, “Your septic needs to be pumped” and walked away. He said, “I can’t do anything for you.” I told him, "As far as we know, we’ve not ever had a problem with our septic.”

HomeServe's claims process has been good. They’ve been very accurate and their contractors come as fast as they could. One time, the electricity went at a part of my house. I checked everything and I couldn’t find from where it was coming. And the person from Rainbow Electric that came out was able to pinpoint the problem in a short time. It was one of the switch around the house that I hardly ever use and he fixed it. He was very kind and very professional.

Had a very bad experience with their service. They sent contractor to fix broken washer, they took for weeks. Meanwhile, the mold started growing at door seal, reported them immediately, but no action on that part. They finished work and asked us to clean, we did but no use. I can't do anything about it, while they kept the washer open. They only say, it is not covered even it is the damage done by their contractor.

I made the call and it was easy. Great customer service and a really quick response! For being in the middle of a very stressful situation (water heater burst) the attendant made me feel confident that everything was going to be ok.

I have HomeServe for over 10 years now and submitting a claim has always been good. Recently, I submitted a claim for a leakage in one of the pipes in the basement. But I was annoyed this time because they didn’t cover the hot water pipes. So, they say they cover pipes but they don’t cover hot water pipes. I have to do it myself where I could pay a whole lot of money for someone to come and fix it. The technicians sent were okay though. They came here before. They gave me a number to call to see if I can get it done privately, and I called the number while they were here but nobody ever responded.

I've had HomeServe for about eight months. So far, their customer service has been fine whenever I submit a service request to them. Their response time has been good too when sending somebody out. However, the contractors that they use aren't the best. I've called contractors out multiple times for the same issue and they've not been able to resolve the problem. I ended up having to pay somebody outside out of pocket to get it fixed. I've only had plumbing issues. And originally, when I was calling, they only had one provider for my area. So, I was forced to deal with the same provider twice. And then, they finally got another plumber on board. So, they need more variety of contractors that they could utilize in the program.

Service was very fast and professional. I requested the service through my online account. I received a confirmation for the next day service. I got a phone call informing me that I will have the service on the same day (in two hours). The service van arrived while 3 professional men collected the required information and get their (snake) They used it to unblock the pipe.

The gentleman sent here to install the new thermostat was very informative and well spoken. He made us feel safe. He gave us peace of mind. We were pleased. Should we need this service again, he would be the 1st on my list to call. Thanks. Deborah and Thomas

I waited two months for a boiler tune up, which consisted of a gentlemen with a flashlight and brush. I explained that I was also experiencing a problem with my circulating pump, which, as I understood, was a covered repair. I waited for another week or so for the repairman to show up. Yes, the part was covered, but the flange was rusted and the Company didnt want to take a chance on breaking the boiler when they took it off. I assumed that the point of a warranty was to rectify the problem, assuming that it was a covered repair, which this was. I was wrong. I suggested that they simply install a new circulating pump on top of the boiler but below the circulating valves such that "dangerously" rusted flange would not be disturbed. Nope, that would be plumbing.

Maguire Plumbing & Heating came to my house within short time after my call & very efficiently repaired the issue & heat was established.. I have had this company before & they are very efficient and very friendly and explain what they have done.

After we had already employed another plumber, HomeServe sent a plumber to snake our main sewer line. They knew it had been snaked just a week earlier and turbo washed as well. Complete waste of time. Plumber did not even come with a camera. I will be cancelling my agreement. Our problem continues and has occurred 3 times recently.

Great job replacing my water heater. The guy knew his stuff, he was able to do the job quickly and efficiently, cleaned up, had it on and working in no time. I would have him do work for me anytime. No surprises about the price, he told me upfront and it didn’t change.

Water was bubbling up in our yard approx 4-6’ off meter. Not sure how long had been going on we had rain Saturday and didn’t notice it. Denny shut off water at meter and at our shutoff in our home. Nothing else he could do. We call the number from our Dominion Power where we carry water line insurance. This is where we ran into issues. No return calls for anything from anyone. Communication was horrible from the number we called to get process going. We called 4 times & told someone from HomeServe would call us. No calls until 10:00 pm Sunday night. Telling us it could be few days to get estimate and 1-2 weeks to get water on. Crazy!

Clogged drain. The work went great, AFTER things got organized. I stated I have no texting. Plumber was trying to reach me with for 2 days. HomeServe did not read the 'fine print' if you will in reference what I said, which stated No Texing. Home Serve person finally realized it, and I received my PHONE call, and things went great. Jerry

I have been a customer of Home Serve for years. They are ALWAYS prompt to respond and ALWAYS extremely pleasant. I live in a Development and I recently had a power outage problem but because the main circuit breaker was under lock & key outside of my house, the serviceman did everything he could to fix the problem but without access to the box he could not help me. I finally got the electrician that the Development uses and he was able to get into the box and replace the circuit breaker at a cost to me of $550.

We keep putting money into a unit that is old, breaks down almost once a year maybe two if I'm lucky, don't - why? Sometimes it is very hard to get people out to fix it, usually it's on a weekend, we have a paraplegic person and small kids, when we need hot water, we need hot water so getting it fixed is imperative.

Plumber who was by assigned by HomeServe to clear drains in two bathroom sinks and bathtub drain knew exactly what was clogging drains. He Took care of the problem quickly and very efficiently! I Would recommend this plumber if needed again!

The water company offered Homeserve's service and since I’m already an older person and can’t be fixing things myself, I have to have somebody fix things. To submit a service request, I asked HomeServe if they had that service and when they said yes, I said to sign me up. The contractor came in, fixed the issue, cleaned up and then he left.

HomeServe has been doing fine. The person who did the work for us was here on time and in no time, he had the repair done.

The plumber tried to get the sewer to back up again while he was here. But it did not. He looked for the outside access, but couldn’t find it. I asked him to snake the drain, but he said he couldn’t since it wouldn’t back up at that moment. I hoped he’d snake it so after I cleaned up the sewage water, it wouldn’t happen again. Very dissatisfied.

Updated on 12/18/2019: This is day 16 and still no water due to leaking pipe from water source. This is under warranty and plumbing company complained they had broken equipment needed to replace pipe. How long will we be without water in December, one week before Christmas? We have been paying for insurance for 10 years and this is far too long an unfinished, warrantied project.

Leaking shut off valves under the kitchen sink was repaired by excellent, professional plumbers, who service clients through HomeServe; they were timely and provided expert service. Representatives from HomeServe were patient, courteous and very professional in their efforts to assist me with my claim. A definite Thumbs Up for HomeServe and the Plumbing Service Providers that were able to rectify my leaking problem.

I am still waiting on the report from the company that you sent to my home. I called four times and all I got was promises but no one had ever seen me the report. I hope when you get this message you will do the right thing and send the report

Hot Water Heater Replacement. HomeServe was efficient. Aero Services was professional and efficient. The process went smoothly and quickly in 2 days. I called the day of the leak. The local service company showed up the same day. Installed and delivered it the next day. There were no issues at the site.

Hot water heater replacement. Same day service was great! Homeserve handled everything so quickly, set us up with an efficient, friendly plumber who installed a new hot water heater in a few hours. Appreciated this service so much. Well worth the cost of this Homeserve plan.

We experienced an issue with our water heater so We called Home Serve. Within 20 minutes we received a call from the local repair company. They scheduled an appointment for later that day. When they repairman determined that the water heater needed to be replaced, he called Home Serve and told them. Home Serve called me to verify this and the water heater was replaced the next day. Pretty painless. However, the only issue that I have is that Home Serve only paid $1000 of the $1650 to replace my gas water heater. I was never told and do not remember seeing anywhere that there was a cap on the replacement cost.

When my water went out I call HomeServe. They was very helpful care of my problem. In two days I had hot water. Thank for the fine job. I appreciate your work The people installed the water heater. They install a new water heater.

Stopped up toilet. Technician arrived on time. Did a great job. Diagnosed the I problem and told me how to fix it. I was pleased. I am signing up a new customer for you. The name is Elbert ** who lives on Esserton Drive in Upper Marlboro, Md.

The technician was very courteous and knowledgeable of the situation. He arrived at the scheduled time and performed a great job. I'm Happy we signed up for Home Serve and would recommend it to our friends. Well done. Even though the service is great, it's the type of service I hope we don't need again.

Technician Sam arrived on time and unclogged line within 15 minutes with a 300 lb. machine with a 60 foot line. My personal plumbers couldn't get past the blockage and cost me $500 but they located the blockage. I would and have recommended HomeServe to others!

HomeServe will always show up to unclog my exterior sewer line, but they refuse to fix the underlying problem. One of the local companies that came out said there was a "sagging" section of line and it should be replaced. Homeserve refuses to acknowledge this, and refuses to replace the pipe. I get nothing but a runaround, even though they have to come out twice a year to unclog the drain. They train their reps well to talk in circles, and you get no satisfaction. Very frustrating!

Had a water leak noted to me by the water dept on Wed 11-27 and no water for 5 days. Went to local motel for 2 nights. Home had become a health problem. Was on phone continuously. Had a terrible Thanksgiving. Andrea, LaChandra and Theresa tried their best to solve the problem along with my sons. After 13 days and three different plumbing companies 2 leaks found and repaired by 2 of the companies. It was a ongoing nerve racking thing that I never want to go through again thanks to those three ladies.

My experience submitting service requests with HomeServe has been excellent. The customer service was good and the response time was great. They called me back within about three hours. I filed the service request on a Thursday and the techs was out here by Monday. They were very professional, on time and did a great job. Everything went well and they fixed the problem. I’m gonna keep HomeServe.