HomeServe Reviews

The people at Homeserve are very nice. They did all the job perfectly and on time, so that was very helpful. I'm very happy with Homeserve. They are doing something right. The guy I dealt with was really nice and whatever I asked him, he did everything really well. He did a great job, and he was very helpful.

I called HomeServe for a service on my sewer and septic line. The techs came and did what they had to do, so everything went well. The plumber who came out knew what they were doing and were very professional. They handled everything smoothly. All in all, Homeserve is the best and they are very good for people like us who are always on a budget. It's always good that even though we pay something every month, at least we know that when we call on them, they are reliable.

I called in a Repair Requests on June 10th. I received a text and email periodically from HomeServe asking if a contractor called me. After I answered no there was no further contact. I called Homeserve on several occasions and was told the contractor will call me. Finally I was told the contractor rejected my order. I was then told a new contractor would call me & their phone number was given to me. After I hadn't received a follow-up call eventually I called the contractor and set up an appointment. The contractor came out on June 19th. I'm dissatisfied with the follow up service HomeServe didn't provide me.

Condensate was leaking from condensate pan. The technician told me that the condenser coils were leaking. This is not true. The refrigerant side of the unit is not leaking. The a/c works normally, blows cold air, the only issue is that condensate leaks out of the unit and on to the floor. In the what is not covered section, it does not list the condensate pan or condensate system. I can understand that if it was leaking down stream of the unit, it would be On me. I was told by the technician that the unit needs to be replaced. I find it very hard to replace the unit that works normally other than the condensate leak.

The contractor that came out for our plumbing claim cleaned the drain and did a good job. He also stayed six feet away and had his mask and gloves on. HomeServe is good to have.

The company you sent to see about my problem were very unprofessional and rude. They told me the problem was landscaping. Before they even came in I told them had a couple of toilets that were clogged and was not easy to flush. They never looked at them. They just got on their truck and left!!

When I called Home Serve I had water on the floor of the bath and drainage was backing up into the tub. Jared responded to my call and he was great. It took him a long time to get it open because there is evidently a problem in the sewage line. It is working now but he said it can happen again. I'm so impressed with the service he provided.

Well I needed a plumber when my hot water heater started leaking and I got one with one call. It was such a relief to not have to dig further in to my pocket to pay additional plumbing costs. Thank you Home Serve for quick, professional service!

Excellent. Did not have to wait on hold when I 1st called in. Had an appt by 7 pm. When the plumber was going to be late he kept me apprised of what he was doing. He also respected our home by wearing booties and a face mask. He also explained the problems and how he had rectified it. His company should be very proud of him. Great company.

Water Supply Line Service. HomeServe took my call for service efficiently and had a service person respond to my home the same day. The service person responding was timely, proficient and very informative throughout the process. The issue was corrected within a short amount of time to my total satisfaction.

Cassidy's Plumbing came out twice. The first guy didn't know how to get to whatever it was needed to get to, so somebody else came out the next day. They took care of the issue but I would’ve preferred for it to be done all in one day. According to my husband, he had already figured it out, but he wasn't really sure. It was a wire back there that was messed up. My husband showed the guy where to go and showed him the wire. Once they put that wire together, it worked. It was a waste of time and money.

The claims process with Homeserve was very easy. They had someone out to service our AC and now, our AC is very good.

Called on a Friday, initial appointment was for a Monday, then got a call saying initial company had a larger job come in so they could not come out till Thursday. That was not acceptable, so they then said will come out Tuesday, on Tuesday, they said worker called in sick so it would be back to Thursday. Had to get another company to come out later in the week. That is not responsive or timely.

Repair laundry room sink pipe connected to the Washer machine. The tech. was very polite. Knows his job. On time for his appointment. WASTED no time in completing his job. Excellence Job. Glad to have Home Serve as my as my home owner repair Services contractors. Be glad to recommend Home Serve for their outstanding services.

A/C fan was broke. They had to order a new 1. Took about 5 days for a new one, but because the weather was so nice and didn’t need the A/C it was ok. The 1st 2 days had to spend money and stay in a hotel. The service tech with Cassidy did stay in touch and let me know what was going on.

Very professional and was a long time Kaman listen to what I had to say. Attack the problem. Fixed it. Lasted 30 minutes. He knew what he was doing. Got the job done. Yes I would recommend this business to anybody even if I didn’t have home service I would call them. So this is one plumbing business that I am glad they came to do the job.

Anytime I call for service someone always responds back right away informing me when a technician will be at my house. I explain what the problem is and he explains to me what has to be done and completes the job satisfactory and all is happy.

Excellent service from Hackensack electric. The service was fast. The service tech was professional fast clean and courteous. He knew how to fix the problem and recommended what to do in case of more problems. I would call him again if I have any more electrical repairs.

I had an insurance policy to replace my hot water heater which they did unfortunately it was replaced by a hot water heater that was dated 2017, three years old. Extremely disappointed as I didn't realize it until after it was install.

My wash tub kept filling up even after I plunged it, so I called Home Serve and They found the cause in now time. I was very pleased with the service and the cure especially after I just had a new floor put down. I would recommend them in a heartbeat.

We called Home Serve at around 8am and by 11am the same day, we had a serviceman here and by noon, the problem was taken care of. We are very pleased with your company and would recommend you to our friends.

I would give Scott the plumber 5 stars. He was here in a timely manner and was very polite and knowledgeable and was able to answer all of our questions. Thanks. And as for the air conditioner I felt the same way as far as service.

Very friendly, very knowledgeable. Knew services were not required. Called insurer to let them know drain did not require their service since it fixed itself with Drano that I poured down into it. I recommend this company to everyone. They have been here for me before.

Pipes backed up late at night. There were there the next morning at the exact time they said. Snaked it out and waited 30 minutes to make sure it was clean. They were very professional and clean. Will always use them.

We have had some problems with our sewer line backing up. We call HomeServe and within a day they have someone out to help us. We are so thankful for HomeServe. We'd be in big trouble otherwise. I would recommend HomeServe to anyone.

Technician showed up on time and replaced the water heater and all of the component parts, as well as the electrical connections and removed the old water heater without any associated problems. The new replacement water heater works fine and the technician answered all of my questions excellently.

Every time we call them the plumber comes it’s never covered. Don’t actually know what they cover. They don’t fix anything. Just come to your house, explain the problem and leave. Do not do anything about it. We have called them for similar problems a few times and it has not equated to our problem being solved. Would not recommend it.

Possible leak. Called late in afternoon and no hold time. CSR was efficient and informative. The plumber called within 15 minutes and set up an appointment for the next day. Plumber (Stotts Plumbing) came when they said and scheduling agent called in advance. Plumber (Drew) was great and fixed a minor problem and HomeServe called to follow up before he even left. You can’t get better service than that.

Jack was very knowledgeable. He solved the problem we had in our basement lighting in a friendly and professional manner. He explained the steps he would take to troubleshoot the issue. I would definitely recommend this program to others.

HomeServe is a great service in the time of need. The representative over the phone was so very pleasant and reassuring. I felt like we were being taken care of which comforted me and my family. The electricians arrived immediately. Figured out the cause of the loss of power in two of our bedrooms, made the repairs in a short amount of time! Thank you for the care and peace of mind HomeServe!

My call for a blocked sewer was acted upon quickly. Within an hour I was contacted by a HomeServe contractor. He scheduled a visit and the problem was taken care of quickly and efficiently. I would highly recommend Homeserve to family and friends.

Air conditioning. The representative whom I spoke to was very nice and made sure that my issue was resolved in a timely manner. The contractor was very professional and and prompt. He made sure the issue was resolved before he left and didn’t give up even though it gave him a hard time.

I had a problem recently and I wanted to get insured because the first time was very expensive. I got the HomeServe service plan. Then we had a problem in the basement with some water coming out of a sink. When the techs came, they could not repair it because it was working perfectly. It was two days later. It's good now.

Toilet clog. The reason I didn’t give 5 stars is because it took three trips. The problem was finally diagnosed and fixed. Techs were very helpful and pleasant as were office personnel. Apparently it was not a common problem but it seems to be working properly now.

They were very quick to get with me to set up an appointment for the problem that I was having. They came out the next day and fixed my problem. Very much appreciated. The customer service was great and also K&S Plumbing they gave Superb Service and a Big Thank You To My Service Man Kenny. I Give Him 5 Stars ⭐️ Too!!!

Water pipe leak repair. The service man was actually from LA and was helping here with overload. He and his son helper were thorough and fast in locating the leak and cutting it out and replacing. Excellent service. I am happy that I subscribed to this insurance. Prompt service was appreciated very much.

Always quick and very responsive. Great service and they are very good about getting to the job quick and I have never had an issue - it is a good investment and I would recommend to my family members and friends.

I called Customer Service to report my problem. As promised, I received a call from an HVAC contractor the same day, actually within an hour. The contractor came out the following day. He identified the issue, and had the needed part on hand to make the repair. He was courteous, explained the problem, and completed the work in a short period of time. I was very pleased.

The plumber responded immediately. He explained that the leak was coming from a pipe in the wall and then replaced it. It was repaired and I’ve had no more problems. I would recommend Home Serve because of response time and knowledge of the problem.

I was denied any opportunity to service and potentially repair the aircondition unit in my house; this regardless making prompt annual premium payments for years and without any tangible repair jobs. This has happened repeatedly over the years with repeated denial of maintenance or small repairs for the aircondition unit. I am beyond frustrated and would be thinking of alternative service coverage.

HomeServe is a great service to have on your side if you have a home. Excellent service is given and will stick with you through the whole process of working with an assigned contractor. They will keep you informed and this a great feeling of security to have. Glad to have HomeServe in my side.

Customer service reps on phone were super nice and they got everything done on same day! This service was a lifesaver. The tech got to our house and was able to fix the problem the same day. I was very impressed by this service.

We had a response right away, when our furnace broke he did a great job fixing it. The man was very professional and very courteous. I would recommend Home Serve to my friends, I already have recommended it to a few of my friends.

I initially had trouble submitting my claim on the website and opted to call the phone line. I had a great experience with the operator even though she too had website issues. While waiting for a call back I got through and she must have too. I was quickly called by The Plumber and got a service time that was earlier than I expected. The technician was great and the service was quick and thorough. Very pleased with my experience.

Excellent and fast, friendly and comfortable. Told me the problem and fix and short time. I'm very happy ???? with the service provided and will call them I again. And they clean up their trash and me and my family ???? happy.

They were great to work with. I called them and had a repairman at my house within a day. My AC unit was up and running within an hour of the repairman arriving. They stood by their contract and made the process very easy. I am glad I had these coverages with HomeServe. I will absolutely continue with all of the coverages they offer including furnace repair, sewage line repair, gas and water line repair, and hot water tank repair.

I thought it was a good idea to get a service plan and I heard about HomeServe through my water company. Recently, my bathroom sink was clogged up for almost a week and when I called HomeServe, they sent out Barney Jordan Plumbing. My experience with them was great and so far, I like my contract because I don’t have to worry about hunting for a plumber or electrician. I’m very satisfied right now.

My parents have Homeserve, so when we bought the house, we phoned up to a couple of the programs. It's very easy to request a service from them and if I call in the morning, usually someone comes out that day. If I call in the night, someone comes out either the next day in the morning or in the afternoon. So far, I've used them four times for the heating and twice for the sewer. I was very happy with the results of my heating claims and it was because Homeserve was the one that was sending the people for that. But I was not too thrilled about the plumbing plan which was more through a third-party. So sometimes, they were just a little lazy. One time, I wanted them to snake out something and they didn’t wanna do it if they even see an issue. Despite that, I’m very happy with Homeserve.

Showed up on time. Very professional. Listen to what you have to say. Then checked everything before proceeding. Then explained what needed to be done. Even checked drainage outside to make sure water was flowing properly. Was here for about an hour. Thank you for your help.

I was originally with the gas company and the utility company. When they switched, HomeServe became the provider and that's how I got it. I've been using them for the last five years and I have them on three houses. The request is not a bad process at all. I just recently had them out for air conditioning in my house and the guy came out and said that somewhere in the system, there's a leak. The Freon came out of the system and that meant nothing's covered other than his service call.

HomeServe was the first one that ever contacted me and I got the service plan in case I needed it. I had a pretty good experience with them when I submitted a claim but it was a little rough. I thought I had everything covered but it turned out that I had everything covered except my central air unit. I had to pay for that myself and for $3.20 a month, it cost me over $420. Then, the first three people I dealt with were kinda rough. I got hung up on once and the last hold time was crazy. But the last person I dealt with was very knowledgeable about what was going on, explained it to me why I understood they would pay, and told me what might have happened with the confusion with my central air unit. Other than that, the contractors were good and I had no problem at all with them.

HomeServe always comes through. I had a plumbing problem where the thing it’s set on in the floor was fixed, then I a plumbing line I had to have repaired. I also had some clogged drains that they fixed. I call them when I have a problem and they take the claim. Then usually, someone calls me back within 30 minutes to a hour. The contractors that they sent out were good, too. They were gentlemen and always explained what they were doing. All in all, there is nothing that HomeServe could do to make their service better. They’re very good.

Why have this insurance, if your contractor will not fix my hot water heater... I was told that my hot water heater was old, so they won't fix it, only replace it... If I had a new one, I wouldn't need Homeserve... I was told the part wasn't sold anymore... It's a universal part that I found online...

I had no gas service in my home and could not get through to National Grid (it was a Sunday morning). Home Serve responded and send a service tech to see if the problem was in the gas line. Response time to my problem was exceptional and technician was knowledgeable. Very happy with their concern to my problem and response to it.

I had an outside spigot in the backyard that I couldn’t shut off and the faucet was in bad shape. There was also a shut off just inside the wall in the basement and it was messed up. Making a service request to HomeServe was easy. It took a couple of weeks for someone to come out, but the actual plumber called me back the same day. However, we’re in the middle of this health crisis plus I work every day. He came out a couple of days ago to evaluate the problem then he came back two weeks later to fix it. Everything is good now. I’ve had to use HomeServe twice and both times, I was satisfied with the service, the cost, and everything.

We called about leaking under our bathtub and had the plumber to our house promptly the next morning. He was able to repair within a few hours with minimum disruption to our household. It felt great knowing we have our policy to help in these situations.

The company quickly locates a worker. Follow-up is timely. The turn-a-round time from my requests are very fast. Payment is secured when the request is decided. There is opportunity to choose length of time and if the consumer will provide supplies/tools.

I am extremely pleased with the rapid response of Homeserve. My call was answered right away and the agent was pleasant and professional. The company they contracted gave outstanding service. My entire experience from initial call to completion of work only took about two hours.

He was very calm and patient when cleaning the drains. He had to keep vibrating to get whatever to move. He was in no way judgmental. I think he is a great asset to your company. He helped us out. Thank you so much.

I have been with Home Serve for a long time, I was with you at ** now **. Every time I made a call I got the right service. When the work was done it was a job well done. Every time that home serve came to my home the finished job I consider is an excellent job. Well done!!!

My initial call went great. Derrick was friendly, professional and very helpful. Hers and His plumbing was also great on the initial call. They were able to get me an appointment the same day... She said between 2-5. Great. At 5 I called and the lady I spoke to said their driver was "out of range", but she would let me know as soon as she heard from him. So I started looking for reviews for "Hers and His" plumbing... not good. Then I called Home Serve and said I had wished I had checked their reviews first and the lady said, "You can't believe those reviews." Bottom line: he showed up at 5:45. Unclogged my sink and tub and was on his way home for a 2 hour drive! He was nice and I have not had any more issues SO FAR. I hate when you have to do a review right away. But I guess it was ok and that is all I'll say...

Water valve. Very happy with the return visit. Everything fixed successfully. The gentlemen was very pleasant and fixed everything that needed fixing. Very neat and cleaned up after himself. Very apologetic for not showing on time. I have nothing else to say, he did a good job

We had your contracted plumber come to look at our clogged lateral. When he snaked the line he sent the sewage into our family room through the bar sink. He showed no remorse or concern. Furthermore his attitude was poor and overall unprofessional and unsanitary. While he was wearing a mask, he never put booties on when he entered our home to see the damage he caused.

Power jetted line to clear it after snaking it failed. Two different men did their best, to clean it out, both were professional and explained the problem and cleaned up sewage they pulled out, they also explained about installing a cleanout garage into a cast pipe for future issues.

I own 8 apartment units. I have a/c contracts with HomeServe on all of the units. I have called a few times for service, and each time I have been impressed by their responsiveness and service. It is great and has saved me a fortune!

I called HomeServe to make service requests and their reps were professional. There was a claim where I told the tech to call me and give me a heads up when he was on the way. He did everything the way he was supposed to do it. When a rep called me about that, I told her that when the guy came out there, he didn't do the repair that I needed. As a matter of fact, it wasn’t worth doing. It was just a bolt that needed tightening. He tightened it so everything is fine. It wasn't a major thing that he did. Everything was okay with the rep who called too. People should definitely sign up for HomeServe. They can't lose and can’t go wrong.

No customer service. When you called the customer representative is very disrespectful, nasty. They told take it or leave it. I won't recommend anyone to "Home Serve USA"! When to get their money if they go into your account and they don't get the money they don't call you they cancelled your service...

When I called in and submitted the claim, they put me on the appointment and the contractor came out. Everything was great. They gave me really good service. The tech was very friendly and went right to do what they had to do and got it done.

Getting a plan from HomeServe was a just-in-case situation. I have an older home and one time I blew a fuse. I’ve been using too many things in the kitchen at once. HomeServe was very helpful. The call was easy and they had someone out here soon after I called. The contractor was great. They were quick and the repair went painless.

External Water Line Repair. I called the customer service number early in the morning. The lady I spoke with told me that I should expect to hear from a plumbing company in four hours! I thought I heard 24 hours. Within two hours I got a call from a plumbing company that a repairer was on his way. An hour later the plumber knocked on my front door. After an hour the work was done. All in one day!!!! That was the best service call I have had in my 20 years in this house. Kudos!!!!

Water pipe repair. I was able to contact a representative quickly and was given times that I would be contacted. Very helpful and easy to understand. I was contacted by email and text the next day to make sure I had been called by the repair company. Very positive experience.

All the agents are very helpful and friendly. They make it very easy to get services done. I have always had good service and appreciate that this is available. I will continue to use this service and would recommend it to a friend.

Our upstairs unit was not producing cool air. When my husband called, the representative was polite and professional. She had an HVAC Technician to our home within a few hours of the call. Our Air Condition is working perfectly. We also had to use these services last year as well. HomeServe has been Great!

I am happy with Home Serve, I had two plumbing issues this past, which were water leaks due to corroded pipes in the basement. I called Home Serve and they dispatched a plumber the next day to take care of the issue. The Plumber was from Maiz and Sons and he fixed the issues in a timely manner. I would recommend Home Serve to anyone who needs a plumber in a timely manner. They also have multiple plans which is a plus.

I am always kept informed of the process of solving my plumbing problem. It seems I am important to Homeserve. I will tell all my friends how great homeserve was to me in this process of solving my problem. Thank you homeserve!!!

The service tech. was very professional, and very efficient performing the repairs on my bathroom sink. He took the time to ensure he wore the proper PPE, during these of the Covid-19 virus. The customer service that he provided was very reassuring.

Makia at HomeServe was very polite, knowledgeable, and accommodating. She set us up with Gaudette Electric and Frederick went 'above and beyond', spotting the problem immediately, and took ALL precautions regarding COVID19. We are very satisfied with the whole experience, and would recommend HomeServe and Gaudette Electric to friends and neighbors.

My toilet exploded. The sewer came up through the toilet and the tub all over the floor. The company I got from HomeServe came out twice. The first day they did something then they came back. Submitting this claim was fine. I called my insurance company and they covered it except for my deductible.

We called them out to test our water heater to see if it could live a couple of years more but alas it couldn't. They gave us a great price for a new one and couldn't be happier with how the installation went.

Had sewer backup and contact Homeserve who dispatched a plumber to my house within 3 hours on a weeknight. Very happy with the Plumber that came out. He was professional and got the job done quickly. Very Satisfied with HomeServe and the organization, Mr. Plumber.

Hi, My first time to call Home Serve regarding my coverage about plumbing. The person who answered my call was very friendly and knowledgeable and she immediately look up my requests about main water shut off valve replacement. So I was advised that technicians will be contacting me for an appointment. So 10 minutes later I received a call from R&B Travis inc. Wow that was amazing response with home serve. Thank you so much. Job well done!!!

Whatever you do DO NOT use HomeServe! They give you the insurance for a sewer line and then when you have a problem with the sewer line they WON'T fix it! Had their vendor come out, who was nice and knowledgeable, but required another sewer scope at MY cost of $198, then denied the $3200 repair bill. Seems pretty interesting, they'll take the money for the policies but won't actually repair when a problem comes up!

Not sure if the COVID pandemic is impacting how they do business but they sent a contractor to my house that took a 5 min look at my HVAC unit and said that it would need a new compressor and that insurance would not cover the repair and that I needed to buy a new $6000 unit from him. Seemed shady. I had two other HVAC guys come out and both confirmed it wasn't a compressor issue. Just needed some coolant.

Sewer Line Repair in Cleveland. Home Serve plumber misdiagnosed the problem and said that sewer line goes under neighbor's driveway and they will need to dig up the driveway. Neighbor refused to give permission to dig up her driveway. We hired another plumber who diagnosed the issue as crushed sewer pipe in the crawl space, fixed it and got everything working again. We sent the diagnosis and repair options to Home Serve but to avoid paying the claim, they kept on insisting that they need neighbor's permission to dig up her driveway to do the repairs.

It took 2 weeks and 3 different days to address my concerns and problems. After they rectified the problem with the main drain, I also had a concern about the washing machine line. It was clear to me that the flies were coming from that line too, which by the way does not empty into the main line. On the third visit, they finally did what I originally had requested. I've used Home Serve, for several years, for my heating and ac without any problems, that is the reason I signed up for other services. If I have similar problems in the future I will cancel.

When I called in the person said it was covered, after the repair was made Home Serve told me I owed $157.00. After talking with one of the supervisors, he said that I did not owe anything. So it turned out OK but I am not sure what happened before.

I had a serious problem with my coils in the collector for the air conditioning. The company sent by Home Serve did an excellent job but then I was distressed to learn that the contract did not cover the unit. It was along with everything else in the entire system NOT covered. What the heck did I pay for? I think you folks owe me a year's worth of payments...

I submitted a total of three claims. One was for a dryer, but that never really got resolved. I submitted one for my refrigerator and there was a lot of issues with that. But eventually, they said that they were going to take care of it and reimburse us, so that's supposed to be working out pretty good. The third one was for a water heater and they came out and fixed that really fast. The contractor was professional. So overall, Homeserve has been good. It's just that the claim for our refrigerator took over almost two months because we were given misinformation. But somebody got involved and managed to take care of it for us.

I got a letter from Homeserve and signed up with them. When I have a claim, I call them and they make an appointment with the contractor. Their contractor would contact me and so far, they've been very good. I've been highly satisfied.

The plumber who came and took care of us was professional and knows his stuff. Unfortunately, I had tried to resolve the issues of our block pipes under the kitchen sink and had broken our corroding pipes. For this reason the HomeServe insurance we were paying on would not cover the cost of repair.

Very professional, and responsive to my service call. Follow up calls to ensure the situation was resolved and done so in a timely manner was greatly appreciated. I have told all of my family and friends about Home Serve. I have assurance in knowing if I have an issue, I can count on Home Serve to deliver and to also send qualified professionals to fix my issues.

My wife and I just bought a house and we thought it'd be good to go ahead and sign up while we could with HomeServe. Initially we asked for a plumber. We moved in and the sewer was good, and then one of the roots of the trees in our yard had stopped it from flowing. The city didn't have blueprints of where my sewer is supposed to be. So the guys ended up having to come in and dig up my basement. And they finally found and fixed it. They did an awesome job and I was proud of them.

My neighbors had HomeServe and recommended it. They said it was worth it to get it. Submitting a claim has been pretty easy and they’ve been friendly. So it’s been pretty good. They’re good about texting or calling or letting me know. The contractors have been good as well. They came out and looked at stuff and then submitted it back to HomeServe. And either it’s not been covered or they didn't find a reason to do anything, so I haven’t had any work done.

Anthony & Desmond were just GREAT. Omega Electric Has to be proud of those two Men! They were there on time, and went right to work. What can I say. They found the problem and fixed it. They are good!

I needed to get the gates painted outside in the front. I was just browsing because I needed something a little better than a barbwire. I was searching who does it. It’s kinda hard to get people to do anything right now. HomeServe popped up so I wanted to a quote. I used their app. I gave them the address and my name then somebody called me. Someone came out, gave me a price then I had another price. I just went with the better price. The contractor was very helpful and neat. They did a good job and it was fine. I have no complaints. But I’m sorry that they went out of business. The guy left me his card with the receipt and everything. I need to have the gates painted again, but now, that contractor is disconnected.

When called for service- 1st time in 5 years of coverage- explained the issue was a back up in the condensation line- I was then charged $50 service call fee to have a pro come tell me that I was right and this wasn't covered and then had to pay $230 out of pocket. I should have been told that was not covered and I would not have wasted the $50- Super frustrated... Plan to drop all coverages, and let others know.

My clogged plumbing. I called the 800 number for HomeServe. They sent a local plumber from Hitt Plumbing out right away. They fixed the problem in no time. Both the plumber and the service were fast, friendly, and efficient. This insurance was the best purchase I have ever made.

He called before he came and was on time. Great job was done and the leak has stopped to this point. 5 star. YES I would recommend to a friend. This is the first time that I have used you and it was satisfactory.

My Homeserve experience has been a cluster mess. My first claim was December 28th and I just had the job done two Fridays ago. It wasn’t handled well and the contractors they had were crappy.

Plumbers were readily available for service, courteous and knew what they were doing. Explained each step as they worked. Excellent experience. Confident that Homeserve only sends the best for each job. I will always recommend them to anyone who is in search for a company with coverage in various areas.

Home Serve recognized our concern with our water heater leak flowing, and, shut-off to tank frozen. Initially, customer service refereed us to a plumbing contractor who gave us a three day response over the weekend. After contacting Home Serve customer service again, they ensured we were connected to a plumber who came out within an hour and completed the needed water shut off, and, replacement of our water heater within about 2 hours. We are very pleased with their responsiveness, professionalism, and our experience with Home Serve!

My water bill for 1 person has been 100 a month. A friend is living there, but he works. No one can wait 4 hrs for Home Serve so I gave them his no. He works close to the house. They notified him they were on the way. He got no other correspondence from you.. You gotta do better than this. You have his number for **. Must coordinate with him although I don't know why you'd need anyone to be there. All other companies are reasonable with their time. These 4 hr windows went out of vogue 20 yrs ago. You can do your work outside + if needed then contact him if you need him there to check in the house. Thank you!

I had a sewer back up and checked with known plumbers. They quoted $350-$680 to start. After remembering I had the policy they responded super fast did the work on a Sunday with no cost. They even stayed until the city came back.

The rep. was friendly and kind, very respectful of your opinion. He took time to explain everything and show you the problem. To get work done will call back. Call and came on time. Respect the property. Took home on through all details. I show world recommend this company. Thank you GUY.

Extremely expensive, small job, and very unhappy. The service technician, have a very poor level of skills, used my own parts and left the job leaking and dirty. Next day another services technician come to my home after my emergency call, finally they fixed the problem and completely the job.

HomeServe was very helpful with our recent bathroom backup. The phone customer service was very helpful and sent repair techs right away. We got a return call when the problem was not fixed initially. The customer service representative was clear about the terms of service and helped us understand our plan and what we could expect from the repair.

On 04/29/2020 I called the Home Serve because one of my house water pipe was leaking. As you know it is COVID 19 pandemic time. No one is not willing to leave the house but the technician who came and fix my problem was professional and who go extra mile to help me. Within one hour the technician came and fixed my problem. This is awesome service. I love home serve. They are great. Thank you.

Met with the plumbers. We are trying to dry out the area to be fixed. Good communication... Still not finished so I am not sure how things will turn out. The plumbing company seem competent and found the problem in a few hours. I am confident that the problem will be fixed correctly.

Broken pipe under basement floor. We called HomeServe to submit our claim and somebody came out out the very next day. Several people from the same company looked at it to confirm what the problem was and what needed to be done. The gentleman who actually did the work was very knowledgeable and did a great job! Highly recommend HomeServe.

Mr. ** was very conscience about making sure everything was fixed. He checked and rechecked to make sure all leaks were fixed. He was professional and came with mask and gloves. We requested him because of his great work ethic.

Said conflicting information. Called and told them I had a guy come out to install a faucet in my kitchen. I told them my spigot in my closet for the main water pipe to turn out the main valve would not shut off so they had to go out in the yard. They said this would be covered. Then they had a guy come out and he seemed busy. He went back to his truck to call you all and said, "They we wouldn't cover it if it wasn't leaking".

I called about a leak in my water supply line. Pleasant customer service rep had me set up with a local plumber in minutes. Plumber called within 20 minutes and set up inspection for the next morning. Plumber was great and got work completed in just a couple days. Fantastic experience!

Sewer repair. Repair was done quickly and I believe the repair company did a overall good repair and it was over and above my expectations. I have had Home Serve for quite a few years and they handle all the repairs quickly and efficiently. Thank you.

There was a problem with my water heater so I called the company, quick to respond to my request. Could've been better if the company explains the plan before sending contractor at the first time. Also, wish insurance cover all and not out of pocket. Thanks for responding!

They handled my problem promptly, found a good plumbing service, and the work was performed well. After the plumbers left, I noticed that they had not properly cleaned up after themselves, so I called HomeServe. They told me that was between me and the plumber, so I called the plumber about it. They came back out and cleaned up nicely.

Sewer backup. Refused to come into the house to see where the problem was coming from. I actually believe that if he had I would not have later had a mouse that must have come in at the time. Perhaps he could have showed me the problem before it occurred. However my satisfaction is because the problem has not occurred again. He must have cleared it up hopefully.

Things have gone fine since I went with Homeserve. Their contractors have been very professional.

In the five years I've been with Homeserve, they get back to me pretty quickly when I call their number. Their contractors have been pretty good at keeping their appointments and showing up when I call them.

Rockland was selected by my warranty provider HomeServe/Service Line Warranties of America. After the tech arrived he diagnosed the issue, and cut a pipe in my basement to rod it out. Then I got a call from HomeServe/Service Line Warranty company telling me it is not covered. This was supposed to have been discussed between those parties before any action. Technician from Rockland continues on and breaks the cast iron pipe leading into my concrete floor in the basement. Drain was not clear and then I have water coming slowly onto my basement floor. They get approval to rod the exterior so I reluctantly tell him to perform that work since it will be covered. Technician leaves without performing the exterior job or letting me know that he was leaving? Extremely unprofessional behavior and reckless. Left me with a giant wet mess to vac up in the basement.

Company and service is highly recommended to all friends and\\ family and associates. Company from initial call to services provided was outstanding in all areas. Will not hesitate to use this service and their outstanding all personnel in future, if so required. End.

Updated on 05/05/2020: I previously sent a review but wanted to edit it but could not find anywhere to do so. See the attached pics. Plumbers left my home without fixing the problem. Have waited for 6 days. I have no water. It's 6 pm. They have been here and left. They told me to open up the faucets and let the water run. I did as they said and still no water. Faucets have muddy water coming out of them and then just stopped. This is not fair. See my review sent earlier.

Inside plumbing. The problem is that ya'll only allow two uses under this policy. Waiting 6 to eight months to use this policy is ridiculous! Then I have to pay out of pocket to have it fixed when I'll still paying ya'll monthly.

Unclogged pipes. Great service overall, quick arrival on day of call, appointment call was clear and understandable, put forth effort to make sure the issue was resolved, contractors were knowledgeable, appearance was acceptable, exceeded expectations, explained issue and solution of problem. Will contact again if needed.

When something breaks down for me, Homeserve's contractors do service on it. I just call them and they call me back. So far, they have helped me with my washer, refrigerator and my plumbing.

Called Home Serve after finding my water heater leaking. I was told to expect a call from service company. The company contacted me quickly, set-up an appointment time which happen in a day. The service person assessed the situation & acted without hesitation. It couldn't be completed that day but at 8 am the next morning they were there and installed a new one. May I add they were professional, quick and efficient.

We were very satisfied with the two men form Brea Plumbing who were the third ones to come out and diagnosis and repair a section of our sewer pipe that was getting clogged. They not only repaired and replaced a section of pipe but also used a power flush to ensure the clog was cleared. The previous two prior had only flushed that part but never ran a camera down to see what the real reason was. Very satisfied with the outcome at last.

We have been with Homeserve for several years so we're pleased when our first time to call them we were treated to a professional and pleasant experience. The recommended plumber came out, went above and beyond what we expected and also gave Homeserve an excellent rating. We have since recommended Homeserve to others.

The first guy came out and told me to recall HomeServe. I recalled them and they sent out a man who didn’t know anything about my situation and said he couldn’t do anything. Afterward I called the septic people and they came. They had they septic tank cleared. The water in the shower has gone down but does not drain some of the water. It still needs worked on. It’s annoying that I cannot use it. Someone needs to come back and fix it.

So on time and very personable. Fixed my problem. Later on in the day, I noticed I had a problem with the disposal. Came back and corrected my kitchen sink. I was totally happy with the job. He completed both of my problems in one day.

Back up in basement bathroom. Help arrived in the form of Chris from Balkan. I was given a 4 hour time frame, he arrived in about an hour and a half. He saw the problem, he fixed the problem, he tidied up. To have an emergency like this in the middle of a Pandemic and on a Saturday was very worrying to me. Thank goodness for Home Serve. And to Balkan. They are great.

Clogged Sewer Drain. The company that you sent out did a great job. They profession and I am so happy that this problem was solved. Thank you again. Hopefully I never have to use this service again but if I do, I am glad HomeServe is there for me.

The contractor who answered the assignment thought he was going to work on a boiler. Much to his surprise and mine, HomeServe said it was not covered. It cost me $ 333.00+. I am still waiting for my policy refund. I have 7 policies with you. I wonder how good they may be??

Home Serve had someone out to do repairs very quickly. The customer service as well as the plumbers were outstanding. I have and will continue to recommend this company. I am very pleased with this service. Thanks so much!

Not smooth. Can't even use lawn mower. Leak fixed in good time. Now have lawn problem. Rocks put back in space like it should be but lawn is a mess. Pleased with leak fixed in good time, Would recommend plumbers but need help with lawn repair.

Good service and fast response. They always send someone when I have an issue. Worth every penny. I've saved so much by using HomeServe instead of calling a plumber for my issues. A single call to the plumber could easily cost more than what I pay for this service.

4 phone calls to have my exposed gas line checked due to rusting and pitting at the meter. They had me disconnect from Dominion Energy which started me over as a new customer. Then the people they sent refused to do anything because it wasn't leaking. Contacting the BBB and the State Attorney next. Already made Dominion aware of their non service.

Feedback-Clogged drains. I already gave a review for Matt ~ he was terrific and gets 5 stars! I had a rough experience with you when I used your services years ago. Poor service from plumber & w/ you. Much improved. The difference in professionalism was like night and day!

All I had to do was make one phone call. They took care of everything. Plumbers came out the same day and took care of my kitchen sink clog and they had to remove a section of galvanized pipe that was bad and replace it with PVC. No paperwork, no bill, just a clear drain. Thanks HomeServe.

I was disappointed in the lack of what is covered through this insurance. I discovered that I had a slow leak in my shower and had dry rot wood under the shower pan. The plumber came out and said that the pipes are fine and it’s not covered. When I hired a different company to come and rebuild my subfloor and replace the tile they discovered that the pipe for about 3’ feet needed to be replaced or we will continue to get a clogged drain. When the plumber returned he had quite an attitude and said the pipe was fine and that my sub shouldn’t have disconnected the plumbing which he had to do to rebuild the shower. We are talking about wanting HomeServe to cover about $300 of my $3000 expense to redo the shower. If pipes are the only thing covered and not re-construction this insurance is not really worth having.

My outside water line was broken. I called Home Serve and a plumber was sent to my house the next day. The line was repaired right away. I'm very happy with the service I received and would highly recommend Home Serve to my friends.

They never disclosed since I started warranty in Jan 2018 that in Philadelphia Water and Sewer Line leaks are only covered inside the home. If the water line is broke at the curb or street in Philadelphia your policy does not cover it. So when I call in for service and contractor come out he tells me it's not covered. Call up customer service and they give me the run and around and finally tell me it's not covered. So refund me my money. It's a scam. Don't buy it if you live in Philadelphia.

The contractor that they sent out was good. They fixed the problem with my septic line. They told me that if it happens again, they might have to put a trap in.

I signed up for a water coverage and the lady talked to me. Told me it will cover my home. That means outside and inside, let's say I misunderstood because she was speaking so fast and I told her that I need her to send me a paperwork so I can read because I didn't get all the info. Anyway I didn't receive anything, and for my bad luck I had a clogged pipes, so I called it in, first they said they can not send anyone until Tuesday, then they set up an appointment for Monday, the guy came in did nothing, my husband had to stay home from work so we lost money, they said they are coming the next day, which they did.

I've had Dominion Services for the last ten years which is now Homeserve. I've never had any complaints with them. I've recommended their services to a lot of acquaintances.

A friend who had Homeserve's services told me about them and how they would help get my appliances fixed and recommend people who are reputable. I went with them and there was a time when I had some plumbing issues. They resolved that. Another time, I had an air conditioner problem during a super hot month and my unit was giving me headaches. I called and Homeserve sent out a company that took care of my issue. Their contractors come out as quickly as they can. It's always one or two days and they have somebody coming out. I told my sister to get their service soon as her purse string can afford it.

Our claim for our AC unit went well. We got our guy over to figure out what was wrong and that got approved. He got the problem fixed quickly, and we were back in business quickly too. The guy was good. We have used him before and we like him, so that worked out well. HomeServe has always done well for us.

HomeServe likes to assign contracts to specific plumbers and I don’t think that they are the best plumbing companies around. When I want something done, I want it done right. I don’t wanna have to call back. They need to upgrade the plumbers that they’re using. There was a vent on my heating system that was leaking. The plumber came and asked me if the water was shut off from the shutoff valve in the past couple of days. My response was, “Yes, it was.” He kinda released some air from that vent that was leaking and it didn’t stop. He told me that he thought the leak would cease after a few hours. But, it hasn’t. I haven't bothered and just called somebody else outside of HomeServe to take a look at it.

We filed a claim for a leak with HomeServe. It was awesome and everything went well. The issue has been resolved.

It seems that HomeServe only use this company Duhon that has only 3 employees when having electrical repairs work scheduled. So this makes it very hard to get the work done. HomeServe also always seem not to give the same order quoted to me on the phone as being approved to get done. So now I have to reschedule another appointment for the Electrician to come back and do what could have already been done when he was at my house and not it will take 2 or weeks to get it done. The Electrician Company Duhon does not call and set up a time the day before, they call 20 minutes before they are to arrive to let me know he is on my way to do the repairs that I did not know was schedulded for in 20 mins since no one called to say when he would come or what day or time to arrive. This is the Second Time this has happened with this same company!!!

Very quick service and response... The technician was very courteous, and did a wonderful job... I am truly satisfied - He did excellent work! Thank you so much for your help... I really appreciate it... Again, thank you! Very satisfied... Blessings!