Home Depot Kitchens Reviews

NEVER ORDER FROM HOME DEPOT. I ordered kitchen cabinets and paid for a $79 delivery even though they are a block away. I ordered the cabinets on the 7th for delivery on the 8th according to their website. There was no delivery made and I stayed home all day waiting on the delivery. At 8 pm I drove across the road to the store to find out where my merchandise was only to be told it was at the store. They couldn’t find my merchandise and promised they would make sure I had it the next day Friday so I could have the weekend to work on my project I bought for my kitchen. Friday came and went and again I went back over to the store and they said my delivery was at my house, I showed them live cameras of my home to assure them no one was at my house. The driver claimed I gave a wrong address which was a lie.

Our cabinets and countertops look great. So a star for that. But… Horrible experience and some of the details look off. Took 6 months. We went with this option because it was half the price for other quotes. And the local rep Lisa seemed to get our vision. Then it went pear shaped. 1. The paperwork you sign is misleading. You are basically paying $24k up front- Well in two payments. Bad decision one. Their payment system cannot even handle that much. They had to come pickup the second check. Lol. 2. Every site subcontractor will come measure. And even after you check with them before they leave something will be wrong. Also do not underestimate the amount of wall damage they will do and budget wall repair.

Absolutely infuriating. Slow, unresponsive and unaccountable. They're jerking me around and I've been waiting for 7 months w these jerks. Stephanie, Alex and the installer are inept. I can't stand that I've paid already for no work to be done since September. 0 stars.

We had gotten other home improvement jobs done through Home Depot and it always went well. Windows, floor coverings, appliances... But not this job. From the start, the job gets farmed out to a company called Crew2. And even in the process of selecting colors, we were looking at Home Depot offerings in the store but are told repeatedly that we would have to choose from Crew2's offerings, not Home Depot's. The communication from then on is awful. If you have an issue you don't know whether or not to start with Home Depot or Crew2. The job got delayed and screwed up our holidays as it was supposed to be done by Thanksgiving and was not completed until January.

Ordering and getting cabinets installed was fine. Getting the countertops was very difficult. Currently, without a sink for almost one month. Home Depot is trying to act as a prime contractor, but they have no control over their subcontractors. They are lucky to have a good cabinet installer, but no one coordinated the countertop installation by VSS of Sacramento. I had to call VSS repeatedly to get them to come out just to measure for the new countertops. Been washing dishes in the bathroom. If you go this route, get something in writing in the contract with a timeline for installing the countertops. I would not recommend using Home Depot for this reason alone.

THIS IS A ZERO STAR REVIEW: I'm not surprised in the slightest by the one and a half total review that this company has. I ended up filing a complaint with the Better Business Bureau. The corporate office called me back with absolutely no solution whatsoever. I'm so glad I never use this store, and I'd advise anybody not to use it. An absolute waste of space.

From start to finish we were very happy with our experience in purchasing and installing a new Home Depot kitchen. It's been 6 months and we have no regrets, we love our kitchen! Our virtual designer, Sandra, was highly knowledgeable, collaborative and readily available. From Euro style cupboards, to quartz countertop, microwave, backsplash and sink the products are good quality and just what we hoped. The installation was done efficiently and with little fuss. We appreciate the installers' professionalism and consideration while working in our home. We highly recommend considering Home Depot for your new kitchen.

I contracted with Home Depot for a cabinet refacing job in June. It is now August and my installation still remains unfinished. The contractor/installer sent to do the job was unskilled and inexperienced which resulted in every laminate surface and every drawer needing to be redone. Every drawer was installed crooked and unevenly spaced, so much so that I cannot open any drawers at the same time because they hit each other. No moldings and no hardware was installed. The laminate surfaces were installed over nails, creating holes in the laminate surface, the laminate was cut unevenly and does not fully cover the original cabinets in many areas. The installer left the job at the end of the week and told me there was nothing more he could do.

A project that was supposed to take a few weeks is now entering its sixth month. They messed up everything, from delivery to canceling orders, from installation dates to replacing malfunctioning pieces. The whole project is a flop, and I have been sitting for six months without a kitchen thanks to their incompetence.

Please do not do any business with kitchen remodeling at Home Depo. They are a bunch of crooks so is the sales team. We had our kitchen countertops replaced to new ones and their contractor messed up on my wall stove measurements. It’s been 3 months. We are now in May 2024 trying to fix the mess. We now have an open case against them that we had to file, please RUN.. to buy little stuff is fine, but to do big jobs heck no.