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Reviewed Dec. 3, 2023
Worst part of our entire remodel. Aside from having to come out 7 times, to take me away from my job, Dieter had promised to make the excessive problems and negligence right. He later disappeared, as all of them have done many times over the process. Our countertops were installed incorrectly, where the drawer would not open because the sink was moved forward (per Dieter's insistence). Initially I had asked Dieter 3 times, why it "needed" to be moved forward. Finally he just stopped responding to me and it was what it was. Until, I found out that it caused the issue with the drawer.
This made them have to come back out, which is when the real issues began. They again took me away from my work to send out two unskilled laborers to fix the issue; sawing and grinding dust and debris all over our brand new kitchen (it covered the entirety of the room and the appliances, as well as our table from my wife's recently deceased grandmother). - All of this, because Dieter insisted that the sink be moved forward, after I pleaded with him that it not be.
Essentially this can all be linked to Dieter's poor decision making... During the "fix" of the initial issue, the laborers carelessly used and left running out Alexa show all day, spewed dust all over everything, chipped our counter new marble countertop, damaged our brand new cabinets, and more. Dieter then insisted that he come out to look at the issues in person, thus taking me away from my job, once again - after I had told him that, if I were to do this again, it would need to be for a good reason. He made promises, after seeing everything that he would fix it (replace the items), and then disappeared; cutting off all contact. Insult to injury fits Dieter's decisions. Sadly he was the one who created the "injury" in the first place, only to insult afterwards.
They make promises that are never kept, they do not install anything properly the first time, they will damage and break things that you own in the process, and then take you away from your livelihood, only to turn their backs on you in the end. Absolutely the worst experience of any and all remodels I have ever done. I plan to make sure that Home Depot knows of all of these reviews and my situation. Hopefully they will do the right thing and take away their contract with them. Everything could have been fine, Dieter. Instead you refused to reply to us and leave us broken. That is the reason for this review.
Reviewed Sept. 30, 2023
Our Kitchen was designed by an incompetent person that overcharged us for items that could not be installed. It took 2 YEARS to complete!!!! Do not use Home Depot!!! Our entire kitchen laid in our dining room and garage!! No cabinet doors, horrible installation and installers that screamed profanity and threw material through my garage into my driveway. DO NOT USE HOME DEPOT DESIGN EVER!!!!
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Reviewed Sept. 20, 2023
Contacted HD Install team numerous times since July with no response. Paid $150 for install of new kitchen cabinet. Escalated to Customer Service and STILL no response. Product is defective and they won't acknowledge. On August 6th a technician came to my house to look at another peeled kitchen cabinet door which was already replaced by Home Depot back in 2020. I made the case that their Thermo Foil Cabinet product is NOT intended for install near stoves, ovens or anywhere where there is heat. This is noted in the product warranty BUT no one explained that to me.
I am now on the 5th door that needed to be replaced. Have left 9 VMs to install team since June 26th with no response. Left 2 VM recently with Customer Service with no response. Detail: Install group 626-333-2001 #2 and Customer Service Resolution Expediter 800-910-6704; #**. Extremely frustrating because I need resolution and have doors replaced. I also do not feel that I should pay for doors to be replaced because they are defective in the fact that they are not of high quality to be placed in kitchens near heat. Thank you Steven.
Reviewed Aug. 9, 2023
I ordered kitchen cabinet refacing in October 2022. Was told installation in February but did not happen. Called, email, voice-mail, texts. No response. Store finally told me, materials were shipped to HD on Jan 28th but it sat in the warehouse. Finally somebody responded to my email and informed me installation on May 22nd 2023. Installation started, installer left the project unfinished on May 23rd. Never heard again until June 26th. July 7th, called for install date of Aug 11th. Today they called to cancel. It's coming to its 10th month since place the order. Most ridiculous service, they should not offer this service if they can't deliver. Service people are liars.
Reviewed Aug. 2, 2023
Purchased a bathroom vanity. When unpackaged it, shelf was broken. Returned to store and had two different employees in the department request I return the shelf that was broke, and they would replace it. Department manager got involved and refused to replace it. Very abrupt & rude. Absolutely never returning to the Home Depot on Sweden Way in Richmond.
Reviewed July 20, 2023
On 4/10/23, Home Depot installed my backsplash for a total of $2,155.90. The total cost of the kitchen renovation was $11,683.50 which is excessive for a small kitchen. Already, there are visible gaps and cracks throughout the backsplash. I could tell that the contractor did not know how to properly install glass tile and installed it as if it was any other tile. Clearly, he did not use the proper materials, as evidenced by the images. One of the cracks in the backsplash is approximately 21 inches long! Adding insult to injury, Home Depot overcharged me and refused to issue a refund for subpar work. I know that the backsplash will not pass inspection and I paid all of this money for nothing. I attempted to file a complaint with Home Depot and obtain a complete refund for the improper installation and kitchen organizers that did not fit my cabinet and were not as described.
I have been neglected, which is aggravating. They even attempted to defraud me by fabricating kitchen organizer refund amounts when they finally responded after weeks of ignoring me. They informed me that I purchased a blind kitchen optimizer for $300. I was able to locate my in-store purchase receipt on my own and the receipt determined that I paid $921.00 for a single item. If I had signed for the Sales & Return receipt I was pressured to sign before receiving an itemized account, I would have nearly been cheated out of $600. I complained to corporate about this and they did nothing. Please do not hire this business. This has been a nightmarish experience. I will have to file a lawsuit to recover my money.
I had another contractor come out and look at the newly installed backsplash. He informed me that this backsplash cannot be repaired due to the fragility of the surrounding glass tiles, which would be damaged if the individual sections were removed. This contractor has quoted me thousands of dollars to repair the backsplash, and Home Depot has refused to issue a refund or even address the issue. Home Depot doesn't care after they were paid. This is unacceptable. Please choose another company for your kitchen reface project. It's reputable companies out here that are honest and know what they are installing. It's simply not worth it to go with Home Depot. Don't believe because Home Depot is a big box retailer that their contractors will install things properly. This is not true and you will pay for it.
Reviewed June 4, 2023
I went to Home Depot with exact measurements for all of the custom kitchen cabinets that I wanted installed. I even provided them a detailed blueprint of how I wanted the completed kitchen to look like. They insisted that their contractor had to come and perform their own measurements. The person came and made the measurements. To reduce the price of the project I removed the existing cabinets, discarded them and prepared the walls for the installation. I never received any notification from the store nor the vendor that the plans that I submitted were not used. I had to remove and replace my backsplash because their measurements were off. I also had to redo my kitchen floor because the base cabinets were smaller (thinner). Even, the countertops were not the ones I ordered.
I complained to the store, and even to their headquarters to no avail. Now several months later the material under the base cabinet with the sink is expanding and I both called and wrote Home Depot a letter stating that this needs to be repaired I have heard nothing back. I am now considering suing them for the cost of the entire project which also exceeded what they originally told me it would cost. I recommend that you do not USE HOME DEPOT for home improvement jobs.
Reviewed May 15, 2023
Home Depot Kitchen Remodel Review - My project started in August 2022 and was finally complete in May of 2023. August 20, 2022, we started the project, 9 days later someone from KTM Home services (the company Home Depot hired) came to measure our kitchen counters/cabinets and discuss our options. Thing were going well. September 2022 the cabinets were ordered. We paid for the project in full in October 2022, cabinets were in by November 2022. A few had some damage and were reordered.
I reached out December 22, 2022, to find out the status and the cabinets were all in. January 17,2023, we met with the project manager, Shawn, who informed us we had to wait another 10-12 weeks. I received a call from Leslie at HD-she wanted to know the lead time, she was not happy KTM said another 10-12 weeks. I reached out to the PM Shawn with a question about our dishwasher and received no response. I waited 11 weeks before I started reaching out to find out the start date of my project. I texted the PM twice with no response, I emailed KTM, HD-no response. I called the PM; he said it would be another 3 weeks. Totally unacceptable.
I finally got a call from Leslie at HD; she had the president of KTM email me and he called me. He said that they moved a few things around and would start my project the Monday of week twelve since meeting with the PM in January. Monday April 10, 2023, the project started. We had taken out all the cabinets/sink and moved all our appliances for KTM. Day 1 the plumber came, day two electrician came. I was charged $1400 for the electrician even though I had already paid $2960 for electrical work in my contract. The demo of the soffits and walls were all done in week 1.PM told me the contractor who did the demo would patch and match our textured ceiling. He did patch it, but never texturized the celling. Cabinets were installed. The contractor damaged the top of the panty, so he placed a piece of trim on the top to cover the area. I kept telling the contractor that the pantry had roll out shelves, he kept telling me they were normal shelves, I had to take them out of the box and show him. He installed them, but 2 of the rollers do not work properly
I reached out to Shawn on 4/23/23 with pictures about the ceiling not being texturized and I mentioned the pantry roll out shelves were an issue as well. I received no response from Shawn.I worked with Gerrity Stone for my counter installation. They were great to work with, they responded via email/phone promptly. They gave me a date/time for the measurements and then we set up install within 9 days. They called with an install date/time, came on time, installed, cleaned up and it was a smooth process.
I let PM Shawn know the date for the counter install so he could set up the plumber. The day the plumber was supposed to come, May 11, 2023- I waited until 2PM and reached out to Shawn to find out where the plumber was, the plumber forgot to add me to his calendar. May 12,2023, the plumber finally showed up and installed my dishwasher, but then the electrician had to come back to fix the outlet to the dishwasher. I was told the electrician would be at my house the same day, he showed up on Saturday.
I reached out to Leslie and the president of KTM regarding my ceiling issue. I had contacted another company since no one was doing anything at KTM to resolve my ceiling issue. The company I spoke with took a look at my ceiling and said that my cabinets need to come down so the ceiling can be sanded and texturized. I have not heard back from KTM about fixing my ceiling or what they plan to do about it. I should not have to pay another company to fix the issues KTM has caused,
Overall, HD was alright to work with-Leslie who was my contact and Steve who helped design the layout was fine. Gerrity Stone was fantastic, KTM was awful. Home Depot needs to find a better third part contractor to hire. KTM Home Services was terrible. The PM was useless, never responded, the contractor did not match my ceiling, I was charged an extra $1400 for electrical work with no real reason since I already paid $2960 upfront. My pantry rollers are still broken and my ceiling needs to be fixed. Find another place to do your kitchen remodel.
Reviewed April 19, 2023
Was told 1-2 weeks. 3 months later, not finished. Sent a drunk guy to do cabinets. 3 days. All had to be ripped out. 4 weeks later came back to finish. Ordered wrong backsplash 3, yes 3 times! Wife disabled. Had to cancel 9 doctor's appointments. Had to take 11 days off work. My $20k remodel has now cost me $27k. 9 different associates. Still nothing!! Been living out totes for 3 months. Do NOT hire these people!!
Reviewed April 3, 2023
Went to Home Depot in Boynton Beach with a list of cabinets needed and the representative told me next day delivery, I accepted and the second day received email rescheduling the delivery for another day, the third day received another email saying that home depot cancelling some of the cabinets because they not have in stock and the next day received 3 of 8 items and one already was in shipping so I cancelled completely my order. Logically can’t do Different cabinet in 1 kitchen, I called 8 times customer service and no one can help for a refund. They just switch me to a company called Retail Equation and they refuse my refund for 1 cabinet that was shipped back to home depot warehouse, it’s frustrating and bad management.
Home Depot Kitchens Company Information
- Company Name:
- Home Depot
- Year Founded:
- United States
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