Home Depot Kitchens Reviews

This made them have to come back out, which is when the real issues began. They again took me away from my work to send out two unskilled laborers to fix the issue; sawing and grinding dust and debris all over our brand new kitchen (it covered the entirety of the room and the appliances, as well as our table from my wife's recently deceased grandmother). - All of this, because Dieter insisted that the sink be moved forward, after I pleaded with him that it not be.

Essentially this can all be linked to Dieter's poor decision making... During the "fix" of the initial issue, the laborers carelessly used and left running out Alexa show all day, spewed dust all over everything, chipped our counter new marble countertop, damaged our brand new cabinets, and more. Dieter then insisted that he come out to look at the issues in person, thus taking me away from my job, once again - after I had told him that, if I were to do this again, it would need to be for a good reason. He made promises, after seeing everything that he would fix it (replace the items), and then disappeared; cutting off all contact. Insult to injury fits Dieter's decisions. Sadly he was the one who created the "injury" in the first place, only to insult afterwards.

They make promises that are never kept, they do not install anything properly the first time, they will damage and break things that you own in the process, and then take you away from your livelihood, only to turn their backs on you in the end. Absolutely the worst experience of any and all remodels I have ever done. I plan to make sure that Home Depot knows of all of these reviews and my situation. Hopefully they will do the right thing and take away their contract with them. Everything could have been fine, Dieter. Instead you refused to reply to us and leave us broken. That is the reason for this review.

I am now on the 5th door that needed to be replaced. Have left 9 VMs to install team since June 26th with no response. Left 2 VM recently with Customer Service with no response. Detail: Install group 626-333-2001 #2 and Customer Service Resolution Expediter 800-910-6704; #**. Extremely frustrating because I need resolution and have doors replaced. I also do not feel that I should pay for doors to be replaced because they are defective in the fact that they are not of high quality to be placed in kitchens near heat. Thank you Steven.

I have been neglected, which is aggravating. They even attempted to defraud me by fabricating kitchen organizer refund amounts when they finally responded after weeks of ignoring me. They informed me that I purchased a blind kitchen optimizer for $300. I was able to locate my in-store purchase receipt on my own and the receipt determined that I paid $921.00 for a single item. If I had signed for the Sales & Return receipt I was pressured to sign before receiving an itemized account, I would have nearly been cheated out of $600. I complained to corporate about this and they did nothing. Please do not hire this business. This has been a nightmarish experience. I will have to file a lawsuit to recover my money.

I had another contractor come out and look at the newly installed backsplash. He informed me that this backsplash cannot be repaired due to the fragility of the surrounding glass tiles, which would be damaged if the individual sections were removed. This contractor has quoted me thousands of dollars to repair the backsplash, and Home Depot has refused to issue a refund or even address the issue. Home Depot doesn't care after they were paid. This is unacceptable. Please choose another company for your kitchen reface project. It's reputable companies out here that are honest and know what they are installing. It's simply not worth it to go with Home Depot. Don't believe because Home Depot is a big box retailer that their contractors will install things properly. This is not true and you will pay for it.

I complained to the store, and even to their headquarters to no avail. Now several months later the material under the base cabinet with the sink is expanding and I both called and wrote Home Depot a letter stating that this needs to be repaired I have heard nothing back. I am now considering suing them for the cost of the entire project which also exceeded what they originally told me it would cost. I recommend that you do not USE HOME DEPOT for home improvement jobs.

I reached out December 22, 2022, to find out the status and the cabinets were all in. January 17,2023, we met with the project manager, Shawn, who informed us we had to wait another 10-12 weeks. I received a call from Leslie at HD-she wanted to know the lead time, she was not happy KTM said another 10-12 weeks. I reached out to the PM Shawn with a question about our dishwasher and received no response. I waited 11 weeks before I started reaching out to find out the start date of my project. I texted the PM twice with no response, I emailed KTM, HD-no response. I called the PM; he said it would be another 3 weeks. Totally unacceptable.

I finally got a call from Leslie at HD; she had the president of KTM email me and he called me. He said that they moved a few things around and would start my project the Monday of week twelve since meeting with the PM in January. Monday April 10, 2023, the project started. We had taken out all the cabinets/sink and moved all our appliances for KTM. Day 1 the plumber came, day two electrician came. I was charged $1400 for the electrician even though I had already paid $2960 for electrical work in my contract. The demo of the soffits and walls were all done in week 1.

I reached out to Shawn on 4/23/23 with pictures about the ceiling not being texturized and I mentioned the pantry roll out shelves were an issue as well. I received no response from Shawn.

I let PM Shawn know the date for the counter install so he could set up the plumber. The day the plumber was supposed to come, May 11, 2023- I waited until 2PM and reached out to Shawn to find out where the plumber was, the plumber forgot to add me to his calendar. May 12,2023, the plumber finally showed up and installed my dishwasher, but then the electrician had to come back to fix the outlet to the dishwasher. I was told the electrician would be at my house the same day, he showed up on Saturday.

I reached out to Leslie and the president of KTM regarding my ceiling issue. I had contacted another company since no one was doing anything at KTM to resolve my ceiling issue. The company I spoke with took a look at my ceiling and said that my cabinets need to come down so the ceiling can be sanded and texturized. I have not heard back from KTM about fixing my ceiling or what they plan to do about it. I should not have to pay another company to fix the issues KTM has caused,

Overall, HD was alright to work with-Leslie who was my contact and Steve who helped design the layout was fine. Gerrity Stone was fantastic, KTM was awful. Home Depot needs to find a better third part contractor to hire. KTM Home Services was terrible. The PM was useless, never responded, the contractor did not match my ceiling, I was charged an extra $1400 for electrical work with no real reason since I already paid $2960 upfront. My pantry rollers are still broken and my ceiling needs to be fixed. Find another place to do your kitchen remodel.