Home Depot Kitchens Reviews

The installers erroneously removed part of the baseboard and 'created' a piece to put back that didn't match so after having 'Dave' who was sort of supervising the project out multiple times, he told us to buy a new baseboard and he'd have his guys install it. We did, but we shouldn't have had to because it should never have been removed in the first place. In addition, every time we called or emailed to find out when the cabinet doors were going to arrive, they told us they had no way of knowing because the manufacturer doesn't tell them. Dave told us that we were just hiring Home Depot at an unlucky time because a lot of the management had left right before our project started but honestly, I've never seen a project so poorly managed.

Our multiple phone calls and emails went unanswered and even now, it's Dec. 21st, 2025 and the project (which started in June 2025) was finally finished Nov. 17th-- and Dave told us he'd have someone at Home Depot refund money because there were so many mistakes and no one has reached out to us. I left a voicemail for Dave (who agreed that there were a lot of mistakes made and that you shouldn't have to re-order the same doors three times) two weeks ago asking why no one has reached out to us, and he hasn't returned the call. They make a lot of promises and communicate well until they get your money and then it's a completely different story. I spent more time chasing them down than any customer should have to.

On the last re-order of the cabinet doors, I emailed the 'coordinator' to get an ETA and she responded that the cabinets were in and ready to install. Within a few hours of my emailing and asking, she responded and said they were in and ready to install! My guess is that the doors were ready and sitting there prior to my email and my email is what prompted someone there to see if they were sitting in the warehouse. Each time they came with the wrong cabinet doors, we asked them to expedite the replacements and each time the re-order took 4-6 weeks. Simply dealing with all the mess ups was a waste of our time.

The sales guy (Gibram), when he did our initial consultation, told us that contractors will take your money, demo your kitchen and then make you wait for months to finish the project but that Home Depot was different. They are not different. I have exchanged more than 60 emails with the coordinator over the course of trying to get this project finished. If you don't mind not having running water in your kitchen and cabinets with no doors for weeks and weeks, then you might be fine with this process. If you are actually living in your home and need access to your kitchen, save yourself the hassle and avoid working with Home Depot in this capacity.

I get the extra countertops then have to wait to arrange for them to come pick it up as I live in the country and do not own a truck. They don't show up when they say, then finally come to get them and a week later I supposedly get a refund which has yet to show up on my statements. I still do not have a refund for the cupboard I refused. I got back to customer service, they give me a $100 voucher that is only to be used once I get my refund... What?! I check to see my bath has been shipped but isn't out for delivery, I wait more than two weeks and no bath. I contact them multiple times and keep getting told they are working on it.

I have at least 10 transcripts from the last month. I am now being asked to be patient again. I am over it. Do not shop online. Even our local store told us not to, and to come and order online through them, that way they have control. Home Depot treats the online store as a separate entity, so you cannot get any help locally at all.

Since Home Depot said they would pick up their oven today, we had friends carefully move it onto the front porch to have our new one installed in the kitchen. We sat here all day waiting for Home Depot’s oven to be picked up. At 6:30 we called their delivery line to check if they were coming and the lady said the delivery guys were on their way. Still not here at 7:30, We contacted them again and they told us that the delivery guys came at 4:30 and we did not answer the door, that is a total lie. My front door has been open all afternoon the oven has been sitting on the front porch since 11:30 AM and no one came to our door for pick up today.

Now we find out that they won’t be able to pick it up until tomorrow. We’re going to be out of town during the day and I told them a timeframe we would be home and they cannot even guarantee if or when they’ll be here. I do not appreciate them lying to us and saying they came here to pick it up when there’s no possible way They showed up at our house. With receiving a damaged oven having to go through the ordeal of having it returned, trying to get a full refund, which we're guaranteed to get then have the delivery people lied to us and say they came to pick it up and they weren’t here. I would never work with this company ever again.

At this point we're over 2 months behind. My husband speaks with Brian and a regional representative and was told they would issue a $3,000 refund once the job was finished. The counter top company then comes out to measure. We're told it will be 4 weeks to arrive. After 4 weeks and no word another call to HD. We are told that the cabinets were never ordered because HD under quoted us by $150. The representative claimed they sent us an email (to an incorrect email address that we had told them on 4 separate occasions that it was incorrect) and they would not order the counter tops until the $150 was paid. My husband and I go into HD to pay and speak with Brian. Brian refuses to see us and instead tries to force one of the kitchen employees take a message for him. We ask that we be contacted by phone and not email going forward by HD denied that request saying it's company policy not to make calls and they will only email.

Brian's new theme is to avoid all calls from us. After our kitchen is finally done (after Christmas at this point) we call HD for the refund promised. Brian then lies and says he never promised it and insinuates that my husband is a liar. I then speak with the store manager and am told there's nothing he can do but will have customer service contact me. Instead I get an email from customer service with an offer for a $1,000 refund as long as I sign a non disclosure agreement, which I turn down. I'd honestly rather save somebody else the horrible experience I had than accept their pitiful offer. Seriously, go literally ANYWHERE but here.

My address is on file at Home Depot for a lot of purchases made using the delivery guys in store which those have arrived numerous times. The driver did not show photo proof of any delivery and forged my signature as accepting the delivery. I showed them live cameras fraud to the store manager and canceled my order because of the terrible way the delivery driver lied numerous times to me and the manager on the phone in front of me while he was looking at my live cameras showing it was a lie. The driver never met me, I never signed anything accepting a delivery. Now the store claims it was a return. Keeping my funds claiming a return is up to ten days in returns which I never accepted any delivery nor returned anything. This is fraud! Do not order from Home Depot Tuscaloosa. There were no less than ten of us who didn’t get our orders that day according to the store returns manager. This is a scam going on with deliveries.

3. Quartz backsplashes are very thick. The same thickness as the counter. But the counter is thinner than the prior stone we had. So that looks weird but also damages molding. Again budget. 4. The wrong cabinets will show up multiple times. So expect this to take way longer than they tell you. 5. You will receive no project coordination whatsoever. No one will care about you now that they have your money. There was one guy Mike who was helping with the cabinets who was very sorry about the screw ups.