Home Depot Kitchens

Home Depot Kitchens Reviews

About Home Depot Kitchens

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Pros
  • High-quality products available
  • Professional installation services
Cons
  • Poor communication from staff
  • Delays in project completion

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Home Depot Kitchens Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & Setup

    Reviewed Feb. 7, 2025

    Ordering and getting cabinets installed was fine. Getting the countertops was very difficult. Currently, without a sink for almost one month. Home Depot is trying to act as a prime contractor, but they have no control over their subcontractors. They are lucky to have a good cabinet installer, but no one coordinated the countertop installation by VSS of Sacramento. I had to call VSS repeatedly to get them to come out just to measure for the new countertops. Been washing dishes in the bathroom. If you go this route, get something in writing in the contract with a timeline for installing the countertops. I would not recommend using Home Depot for this reason alone.

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    Customer Service

    Reviewed Jan. 15, 2025

    THIS IS A ZERO STAR REVIEW: I'm not surprised in the slightest by the one and a half total review that this company has. I ended up filing a complaint with the Better Business Bureau. The corporate office called me back with absolutely no solution whatsoever. I'm so glad I never use this store, and I'd advise anybody not to use it. An absolute waste of space.

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      Installation & SetupStaff

      Reviewed Sept. 16, 2024

      From start to finish we were very happy with our experience in purchasing and installing a new Home Depot kitchen. It's been 6 months and we have no regrets, we love our kitchen! Our virtual designer, Sandra, was highly knowledgeable, collaborative and readily available. From Euro style cupboards, to quartz countertop, microwave, backsplash and sink the products are good quality and just what we hoped. The installation was done efficiently and with little fuss. We appreciate the installers' professionalism and consideration while working in our home. We highly recommend considering Home Depot for your new kitchen.

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      Customer ServiceInstallation & SetupCoverage

      Reviewed Aug. 13, 2024

      I contracted with Home Depot for a cabinet refacing job in June. It is now August and my installation still remains unfinished. The contractor/installer sent to do the job was unskilled and inexperienced which resulted in every laminate surface and every drawer needing to be redone. Every drawer was installed crooked and unevenly spaced, so much so that I cannot open any drawers at the same time because they hit each other. No moldings and no hardware was installed. The laminate surfaces were installed over nails, creating holes in the laminate surface, the laminate was cut unevenly and does not fully cover the original cabinets in many areas. The installer left the job at the end of the week and told me there was nothing more he could do.

      I am pursuing a refund as I consider this a breach of contract. I have contacted the contractor's board, requested a credit card refund, and submitted a complaint to the BBB. Home Depot is now attempting to bully me by sending certified letters telling me that if I do not respond to their letter within 7 days, that means I am satisfied with the installation and that I will no longer pursue a credit card refund! I am unbelievably baffled by that as I clearly am highly dissatisfied with the installation - which is really not an installation as the entire job needs to be redone start to finish - but in every correspondence I have had with them, I have expressed my dissatisfaction and request for refund. In fact, their own inspector came to my home and documented the defective workmanship and submitted this information to Home Depot.

      Home Depot wants to redo the job by sending another contractor but I just want a refund so they are upset with that and want to force me into using another one of their inexperienced installers. I cannot risk letting them back into my home. My kitchen is not only nonfunctional but the installer caused damage to tile, concrete, etc. I just cannot risk having another one of their installers in my home. This experience will undoubtedly be remembered as one of the worst home improvements disasters and experiences I have ever experienced. Oh, yeah, and Home Depot makes you pay 100% upfront...Never Again.

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      Customer ServiceInstallation & Setup

      Reviewed June 19, 2024

      A project that was supposed to take a few weeks is now entering its sixth month. They messed up everything, from delivery to canceling orders, from installation dates to replacing malfunctioning pieces. The whole project is a flop, and I have been sitting for six months without a kitchen thanks to their incompetence.

      This applies to everything: their cabinets, their installation services (even though the installer himself was amazing), their countertops, and their appliances. They screwed up every single detail of the project. They also do not respond—I spend hours on the phone or writing emails, only to receive half-hearted answers that do not address any of my questions, even though my case has been escalated multiple times. Do yourself a favor and go with someone else.

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      Staff

      Reviewed May 4, 2024

      Please do not do any business with kitchen remodeling at Home Depo. They are a bunch of crooks so is the sales team. We had our kitchen countertops replaced to new ones and their contractor messed up on my wall stove measurements. It’s been 3 months. We are now in May 2024 trying to fix the mess. We now have an open case against them that we had to file, please RUN.. to buy little stuff is fine, but to do big jobs heck no.

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      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed May 1, 2024

      On December 12 Home Depot sent someone to measure for a granite countertop. I went to the warehouse and selected that actual slab that the project was to be made of. The kitchen is small and should have been all from one slab. January 11, they put in the counter surface and said they needed to return to measure for the backsplash. The countertop was made too long and when the new refrigerator came a week later it could not be installed. It took another two months and numerous phone calls, and they came with a backsplash that was cut from a different piece of stone and did not match the countertop. A manager came to look at it and said they would get it done and he took a piece of the countertop with him.

      Three more weeks went by, and they came back with another backsplash that didn't match and had two seams in it. I told them it was not acceptable, and they took the piece of countertop with them. Three more weeks went by, and they sent two emails and said they were coming the next day. I took the afternoon off once again and they never showed up. My kitchen is still torn up and Home Depot is unable to match the original color, so they suggested finishing it with new tile. I picked out tile, had it measured and got an estimate. Now for an additional 2700 they said they would do the work, but they don't feel the need to compensate me or complete the job, even though they were paid in full for a completed countertop and backsplash, not to mention the 6 days I have taken off of work to wait for them. Apparently, the picture below is how Home Depot likes to remodel kitchens. Honestly, I am not sure this even deserves a one star.

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      Installation & Setup

      Reviewed March 12, 2024

      I have been trying to coordinate with the Coquitlam Kitchen Designer for weeks and weeks and have found this process to be exceptionally long. Designers hours are limited, her approach is inflexible, it has taken nearly 3 weeks since measurements were taken (that we paid for!) to get her to update our quote / design. The design was completed done and approved, less the final measurements, over 2 months ago so the delay is on the fault of the store. Her quotes, so far, have lacked details that were asked for and we have had to remind her several times about the original selections.

      Originally she said the cabinets would be available in two weeks, now she's saying 5-6 weeks. I feel this is a bit of a bait and switch because we might have selected a different vendor if that was the case. It also leaves me concerned if her dates are correct at all. Haven't completed the install yet, but wanted to share my poor experience with the design service.

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      Customer ServiceCoveragePriceStaff

      Reviewed Feb. 2, 2024

      My wife and I purchased four lower kitchen cabinets online for installation by our contractor. First bad experience: The delivery people were just going to leave the cabinets on the walk in front of our porch steps, exposed to the Michigan elements. They said that was all that was required of them. I had to pay them $40 dollars for them to bring them up the few steps to our covered porch.

      Second bad experience: Upon our contractor opening the packaging, three of the four cabinets were damaged. The contractor could repair two of them but the third needed to be replaced. I called the Saginaw, MI store #2714 to ask about a replacement. I was told to bring the cabinet back to the store for a refund. I have a compact car so I don't know how this was going to be achieved. He said no, it had to be my wife or me. I had to order a replacement which cost almost $25 more than the same cabinet purchased previously. I asked to have the shipment expedited quickly because of the delay it caused to the project. Nope, nothing can be done. I has to come from the warehouse and it will take two weeks for delivery. No other options.

      Third bad experience but it's related to the second: I found out that the store in Flint MI, forty miles to the south of me, has them in stock. Apparently the person I spoke to didn't think about that possibility.

      So all in all, poor quality items, poor quality shipping, extremely poor customer service after the fact.

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed Jan. 26, 2024

      On Oct. 28th 2023 we purchased new quartz countertops from Home Depot to be installed when Kitchen was complete. When they came to install in December of 2024 after measurements were taken, we noticed during installation that the countertops were too tight against our stove and they were pushing in on it our new stove, when we asked them about it before they left, they said that's how it is supposed to be, we then mentioned some other issues and they again said that's how it is. They were very hard to understand as they were employees of a different language, and they also had a hard time understanding me and kept repeating. I did let the company know, but all my complaints were not validated.

      When it came time to install new flooring a week after cabinet install, our flooring person could not get stove out to put new flooring under, as the countertops were smooshing the stove in. We had to remove the cabinet between stove and frig to get stove out, we asked them to come back and trim countertop like it should have been from the start, I also mentioned again about the countertops being so uneven (seen in photos with level), I was told they are fine again, then the workers decided to yell on the phone to their manager in Spanish. Then they said we might be charged for them coming back out, I argued that I told them from the beginning, but they said it was supposed to be that tight. I have never had these kind of countertops or even countertops ever installed before and I did not know better.

      Fast forward all our complaints were thrown back at me, like I did not know anything, and they did, even from Home Depot at the end. Two weeks ago, when our installer for our backsplash came to install our backsplash, he also told us that the countertops are so uneven and not measured or installed right that he will have to modify our backsplash and we will have to caulk a lot more then we should make things level. We even have large spaces between walls and countertop, so much he had trouble keeping the backsplash from not sinking down between countertop and wall.

      Home Depot was good in the beginning, but then blamed us in the end and the company they sent to install these countertops was beyond unprofessional and rude. They did not care about our kitchen or home in any way and they ended up costing us more with the other work that had to be done because of their installation being so off. I am requesting a full refund at this time for our costs and a countertop that is uneven throughout which is still causing troubles. I sent pictures and details to both Home Depot and AMC after installation and was told by Home Depot that it's AMC's issue and AMC said pretty much, they didn't care. Never will I shop or spend a dime at Home Depot, I am out almost 4K with crappy countertops installation.

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      Home Depot Kitchens Company Information

      Company Name:
      Home Depot
      Year Founded:
      1978
      City:
      Atlanta
      State/Province:
      GA
      Country:
      United States
      Website:
      www.homedepot.com