Home Depot Kitchens Reviews

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About Home Depot Kitchens

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

The Home Depot sells a wide range of home appliances. The company offers kitchen and laundry equipment, including refrigerators, dishwashers, ovens and washing machines. The Home Depot integrates product selection, installation services and customer support, aiming to meet diverse household needs.

Pros
  • High-quality products available
  • Professional installation services
Cons
  • Poor communication from staff
  • Delays in project completion

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Home Depot Kitchens Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceSales & MarketingStaff

    Reviewed May 11, 2025

    NEVER ORDER FROM HOME DEPOT. I ordered kitchen cabinets and paid for a $79 delivery even though they are a block away. I ordered the cabinets on the 7th for delivery on the 8th according to their website. There was no delivery made and I stayed home all day waiting on the delivery. At 8 pm I drove across the road to the store to find out where my merchandise was only to be told it was at the store. They couldn’t find my merchandise and promised they would make sure I had it the next day Friday so I could have the weekend to work on my project I bought for my kitchen. Friday came and went and again I went back over to the store and they said my delivery was at my house, I showed them live cameras of my home to assure them no one was at my house. The driver claimed I gave a wrong address which was a lie.

    My address is on file at Home Depot for a lot of purchases made using the delivery guys in store which those have arrived numerous times. The driver did not show photo proof of any delivery and forged my signature as accepting the delivery. I showed them live cameras fraud to the store manager and canceled my order because of the terrible way the delivery driver lied numerous times to me and the manager on the phone in front of me while he was looking at my live cameras showing it was a lie. The driver never met me, I never signed anything accepting a delivery. Now the store claims it was a return. Keeping my funds claiming a return is up to ten days in returns which I never accepted any delivery nor returned anything. This is fraud! Do not order from Home Depot Tuscaloosa. There were no less than ten of us who didn’t get our orders that day according to the store returns manager. This is a scam going on with deliveries.

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    PriceStaff

    Reviewed April 25, 2025

    Our cabinets and countertops look great. So a star for that. But… Horrible experience and some of the details look off. Took 6 months. We went with this option because it was half the price for other quotes. And the local rep Lisa seemed to get our vision. Then it went pear shaped. 1. The paperwork you sign is misleading. You are basically paying $24k up front- Well in two payments. Bad decision one. Their payment system cannot even handle that much. They had to come pickup the second check. Lol. 2. Every site subcontractor will come measure. And even after you check with them before they leave something will be wrong. Also do not underestimate the amount of wall damage they will do and budget wall repair.

    3. Quartz backsplashes are very thick. The same thickness as the counter. But the counter is thinner than the prior stone we had. So that looks weird but also damages molding. Again budget. 4. The wrong cabinets will show up multiple times. So expect this to take way longer than they tell you. 5. You will receive no project coordination whatsoever. No one will care about you now that they have your money. There was one guy Mike who was helping with the cabinets who was very sorry about the screw ups.

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      Punctuality & Speed

      Reviewed April 19, 2025

      Absolutely infuriating. Slow, unresponsive and unaccountable. They're jerking me around and I've been waiting for 7 months w these jerks. Stephanie, Alex and the installer are inept. I can't stand that I've paid already for no work to be done since September. 0 stars.

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      Customer Service

      Reviewed April 16, 2025

      We had gotten other home improvement jobs done through Home Depot and it always went well. Windows, floor coverings, appliances... But not this job. From the start, the job gets farmed out to a company called Crew2. And even in the process of selecting colors, we were looking at Home Depot offerings in the store but are told repeatedly that we would have to choose from Crew2's offerings, not Home Depot's. The communication from then on is awful. If you have an issue you don't know whether or not to start with Home Depot or Crew2. The job got delayed and screwed up our holidays as it was supposed to be done by Thanksgiving and was not completed until January.

      So, for 2 months, we were preparing and eating food in our home office and living room. Again, tough to communicate with anyone and get a satisfactory response. The guy that come to do the work spent more time talking to my wife about his deer hunting or holiday plans than working on our kitchen to the point that my wife inconveniently made plans to insure she was going to be gone when he was coming to work so she wouldn't be stuck talking to him. When the job was "completed," there were numerous issues, scratches, missing moulding, electrical outlets not reinstalled and hanging by wires. Caulk not done. I did most the these finishing touches myself despite the fact that we paid $30k for this job to be done. Now, a couple months later, we have a problem with the new faucet and no one at Home Depot or Crew2 seems to know who can help us.

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      Customer ServiceInstallation & Setup

      Reviewed Feb. 7, 2025

      Ordering and getting cabinets installed was fine. Getting the countertops was very difficult. Currently, without a sink for almost one month. Home Depot is trying to act as a prime contractor, but they have no control over their subcontractors. They are lucky to have a good cabinet installer, but no one coordinated the countertop installation by VSS of Sacramento. I had to call VSS repeatedly to get them to come out just to measure for the new countertops. Been washing dishes in the bathroom. If you go this route, get something in writing in the contract with a timeline for installing the countertops. I would not recommend using Home Depot for this reason alone.

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      Customer Service

      Reviewed Jan. 15, 2025

      THIS IS A ZERO STAR REVIEW: I'm not surprised in the slightest by the one and a half total review that this company has. I ended up filing a complaint with the Better Business Bureau. The corporate office called me back with absolutely no solution whatsoever. I'm so glad I never use this store, and I'd advise anybody not to use it. An absolute waste of space.

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      Verified purchase
      Installation & SetupStaff

      Reviewed Sept. 16, 2024

      From start to finish we were very happy with our experience in purchasing and installing a new Home Depot kitchen. It's been 6 months and we have no regrets, we love our kitchen! Our virtual designer, Sandra, was highly knowledgeable, collaborative and readily available. From Euro style cupboards, to quartz countertop, microwave, backsplash and sink the products are good quality and just what we hoped. The installation was done efficiently and with little fuss. We appreciate the installers' professionalism and consideration while working in our home. We highly recommend considering Home Depot for your new kitchen.

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      Verified purchase
      Customer ServiceInstallation & SetupCoverage

      Reviewed Aug. 13, 2024

      I contracted with Home Depot for a cabinet refacing job in June. It is now August and my installation still remains unfinished. The contractor/installer sent to do the job was unskilled and inexperienced which resulted in every laminate surface and every drawer needing to be redone. Every drawer was installed crooked and unevenly spaced, so much so that I cannot open any drawers at the same time because they hit each other. No moldings and no hardware was installed. The laminate surfaces were installed over nails, creating holes in the laminate surface, the laminate was cut unevenly and does not fully cover the original cabinets in many areas. The installer left the job at the end of the week and told me there was nothing more he could do.

      I am pursuing a refund as I consider this a breach of contract. I have contacted the contractor's board, requested a credit card refund, and submitted a complaint to the BBB. Home Depot is now attempting to bully me by sending certified letters telling me that if I do not respond to their letter within 7 days, that means I am satisfied with the installation and that I will no longer pursue a credit card refund! I am unbelievably baffled by that as I clearly am highly dissatisfied with the installation - which is really not an installation as the entire job needs to be redone start to finish - but in every correspondence I have had with them, I have expressed my dissatisfaction and request for refund. In fact, their own inspector came to my home and documented the defective workmanship and submitted this information to Home Depot.

      Home Depot wants to redo the job by sending another contractor but I just want a refund so they are upset with that and want to force me into using another one of their inexperienced installers. I cannot risk letting them back into my home. My kitchen is not only nonfunctional but the installer caused damage to tile, concrete, etc. I just cannot risk having another one of their installers in my home. This experience will undoubtedly be remembered as one of the worst home improvements disasters and experiences I have ever experienced. Oh, yeah, and Home Depot makes you pay 100% upfront...Never Again.

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      Customer ServiceInstallation & Setup

      Reviewed June 19, 2024

      A project that was supposed to take a few weeks is now entering its sixth month. They messed up everything, from delivery to canceling orders, from installation dates to replacing malfunctioning pieces. The whole project is a flop, and I have been sitting for six months without a kitchen thanks to their incompetence.

      This applies to everything: their cabinets, their installation services (even though the installer himself was amazing), their countertops, and their appliances. They screwed up every single detail of the project. They also do not respond—I spend hours on the phone or writing emails, only to receive half-hearted answers that do not address any of my questions, even though my case has been escalated multiple times. Do yourself a favor and go with someone else.

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      Staff

      Reviewed May 4, 2024

      Please do not do any business with kitchen remodeling at Home Depo. They are a bunch of crooks so is the sales team. We had our kitchen countertops replaced to new ones and their contractor messed up on my wall stove measurements. It’s been 3 months. We are now in May 2024 trying to fix the mess. We now have an open case against them that we had to file, please RUN.. to buy little stuff is fine, but to do big jobs heck no.

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      Home Depot Kitchens Company Information

      Company Name:
      Home Depot
      Year Founded:
      1978
      City:
      Atlanta
      State/Province:
      GA
      Country:
      United States
      Website:
      www.homedepot.com