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I am working with a contractor to replace my kitchen cabinets which sustained damage during Hurricane Maria. My cabinets were ordered from HD #6402 in Puerto Rico on July 31, 2018. They arrived on island early in October. Due to scheduling conflicts with other repairs and my contractor travels, my install did not begin until November 10, 2018. My damaged cabinets were removed and one new cabinet was unpacked. Imagine my despair when I discovered the wrong color had been sent (I had worked with my contractor for months, always asking for a dark mahogany color, and had, in fact, been in communication with him while he was placing the order)! What was sent was a light-medium colored cabinet.
Despite how devastated I was, knowing I would be without a kitchen, I told the contractor to send the cabinets back. It is now February of 2019, and I still do not have my replacement cabinets. My contractor attempted to work with the store, and reported he would either be on hold for long periods of time, the call would "drop", or, if he did speak with someone, they were unhelpful. On the 29th of November, I became involved and began calling corporate, as well as the store. I experienced the same issues with the store, but I did actually speak with the salesperson who sold my cabinets, who stated my contractor did ask for mahogany.
This continued for almost a month, where I was making calls every few days. What I was told, by Home Depot corporate offices, is that it is up to the store manager whether they decide to exchange or return merchandise, and that the store has to watch their bottom line. Corporate cannot, or will not, override the store. This is an unacceptable situation. It took over a month and a half for anyone at Home Depot to even agree to exchange the cabinets, but they are requiring a 15% restocking fee. Mind you, no consideration has been made for the time I have spent, without a kitchen, during Thanksgiving and Christmas. This particular store is a home improvement store, in an area that was hit by 2 Category 5 hurricanes. I know they have been extremely busy and their "bottom line" is in no danger. This shows how "compassionate" Home Depot is toward their customers.
First the project manager came to my house and did some measuring... He told me the job would be 4 to 6 weeks max start to finish!!! I’m not going to go into all the details in between but the bottom line is it’s took 15 weeks to complete my kitchen!!! The only reason I gave them a one star review is because it came out the way I wanted. In another words it was only because of my decision of color cabinets and appliances!!! My advice would be that no one ever ever never has a kitchen installation done by Home Depot!!!
I sometimes wonder if this was the first kitchen that they ever did? I’m not the type of person who normally comments on anything good or bad but this was just so bad I had to put it in words... Thank God I’m just a single guy because if I was married I would most certainly be getting divorced right now!!! There is no way that any woman would have put up with that timeline!!! My advice for Home Depot is to get out of the home projects field completely... I would have paid $5000 more to someone else who could have completed it in the allotted time.
GOLETA CA. Ordered kitchen cabinets and countertops. Had to pay 100% at order time. Many came in defective, warped, damaged and had to be replaced. That delayed backsplash by months. Some of the cabinets doors were replaced 3 times over. A 1 1/2 month job took 7 months!!! What a nightmare. Installed peninsula with 5 inch scratched and scratched new sink at installation. Had to replace. Backsplash came cut to small had to wait for another. Installers scratched peninsula, wall and back counter at time of backsplash installation. Put in crown molding with a seam that did not fit in. Had to replace molding. Caulked molding three times over. Third time oozing and gaping holes still. Caulked where under cabinet lights show 3 times. Still light shows through.
HD Corporate office advised me to ask for half of amount I paid in reimbursement which I did, Then she turned around and offered me one sixth which I refused. Ended up with ZERO reimbursement. They were also supposed to reimburse me for a panel damaged at installation. Never got it. They do not care once they receive $$$$. Called local store Mgr and asked for someone to come and look at my negligent job and they refused. Also asked for a different MGR to call back. He never did. I will never step into another HOME DEPOT again.
A project that we were told would take “no more than 4 days” stretched into 4 months! I lived with my entire kitchen in boxes in my living room and dining room. The incompetent person who “measured” ordered the wrong color and the wrong size doors, drawers, etc. Since it was a special order each time there was a mistake it took another 4-6 weeks. During this abomination a hurricane struck my parents' home in NC and they had to stay with us. It was a huge embarrassment to have missing drawers, missing doors and my kitchen spread all over! At one point, 3 months in, I inquired as to when the project would be finished and was told I was not a priority. This company sucks! DON’T DO IT!
From the very rude project coordinator, Amber, Jacksonville Beach location, to the contractors who destroyed my walls, didn't cover new countertops, threw away my disposal, spilled plaster on my floor and didn't clean up, this was a terrible experience. When I complained about it to Amber, I was told, it is to be expected. It was an absolute joke that they run kitchen remodels. At one point, Amber came to my house and started yelling at contractors on my front lawn. It was the most unprofessional experience I have ever seen. Look elsewhere!
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Hello, I would like to STRONGLY advise you NOT to buy your kitchen counters or cabinets from Home Depot. The story I have is very long so I will just give you a very quick review. I ordered cabinets and counter in June 2018 and it is now end of January 2019 and I still don't have my proper kitchen counters in and they still haven't fixed my cabinets that broke right away. The counters they sent me were not the color I ordered and I have had to battle them all this time and kept showing my proof that I told the guy the color I wanted but because they messed it up on their end they are refusing to get me the product I wanted or give me a proper refund. They offered me $500 to keep the ones they sent to me but I told them, "Why would I keep something I didn't order?" And the mistake was their fault.
I asked them to show me ANY thing that shows the color they gave me after I paid and they have failed to show me anything that they sent me which shows the wrong color. They even went as far as to change a document I was sent. They tried to send me a copy of a document they said they sent me on a specific date and even gave me the email address they said they sent it to, so when I went to my email to retrieve this document it was different than the one they changed to show the color. Even after showing them that I was never shown anything that has the color I have ended up with they are basically saying I am lying and they are right. I KNOW I TOLD THE GUY THE COLOR I WANTED and I have proof that I took a picture of the color a few weekend before I had to finalize the color.
They are crooks and will not correct a mistake an employee make in entering the color and now I am stuck with a Quartz countertop I don't want, 2 cabinets that are broken and instead of Home Depot fixing the drawers they just gave me the hardware to fix it myself, even after I explained I paid huge money to have all the cabinets come in one piece and didn't think I should be the one to put the broken pieces together. DO NOT BUY FROM THEM, I have ran into quite a few people now who have said they have had very bad experiences with Home Depot so please don't waste your money because if they screw up you will have to pay the consequences.
My wife and I ordered kitchen cabinets the first week of Oct 2017 with the written guarantee that they would be installed before Christmas. It is Jan 2019 and they still are not done. They altered documents to remove the guarantee and gave us nothing but a runaround. Trust me and go anywhere else for your kitchen.
5/2018: I trusted Home Depot to help me update my 100% oak wood kitchen cabinets in my 970 sq. ft condo. The sale person sold me laminated cabinet doors. I am overcharged for labor and product. The cost of my project total $8,087.00 (2x's the cost for all new cabinets or a full kitchen renovation). It was a (1) one man, (3) three day rushed job. The quality of the product (laminated doors with messy laminated trimming/paneling) is poor. The paneling is not secured and the trimming is sloppy. The project does not added value to my home as the sale representative claimed it would. It devalues the home. As a single female, first time homeowner, this project was not good. It discourages me from using Home Depot for any future home improvements.
I hired Home Depot in February to reface my cabinets and install new countertops. It is now December and my kitchen is still not done. They did not install the dishwasher to the new countertop. They put in a cabinet where there used to be drawers. They then send new drawer fronts that are too small. Next they sent the drawer fronts with the wrong surface. The cutting board split out. One drawer does not close properly. The Lazy Susan doors were not installed properly and there is a large gap where it should be seamless. I keep getting promised a "rush job" when they have messed up the order. 10+ months is certainly no rush job, and the poor craftsmanship and lack of quality is unacceptable, as is their terrible customer service. I could not get anyone to call me back, until I threatened to not pay the bill with the finance company.
I purchased kitchen cabinets from Home Depot. Spent over $15,000.00. Not all the cabinets that came were the correct size. Deliver was over 2 months with no kitchen. We wanted a counter in the kitchen but the cabinets were not the correct size. So we have NO counter. We ordered custom built cabinets and paid BIG money for them and all we got were stock cabinets. I do not believe the Company personnel had the experience to handle large scale Kitchen projects. I will be selling these online just to get rid of them. No help from Home Depot or Martha Stewart - the brand we purchased. This purchase was made at the Home Depot in Dickson City, Pa.
We contacted Home Depot Interiors in Corpus Christi about refacing our existing cabinets. We live five hours away, so each consult was a ten hour round trip. We were lied to at the first consultation about there being a lifetime warranty. In actuality it’s five years (they extended to ten). After six weeks we were contacted that they were ready to install. However, our Installation was cancelled less than 24 hours before scheduled, when I was almost at the home. Then I was strung along for four days before being honest and telling me they really didn’t have anyone to install and I had to head back home. This delayed the installation for another month, where we realized the replacement linen cabinets had not been ordered.
Once they arrived, we realized the replacement corner cabinet door had also not been ordered. The installer was the only person who seemed to be on top of things and did his job as well as he could. The lack of communication, with Ignored phone calls and no reply to messages is appalling. How does a company like Home Depot stay in business with such a lack of consideration for their customers? Now awaiting linen cabinet doors, as ones ordered weren’t correct, and once again no response to our calls. Never again will I go to Home Depot for cabinetry. By the way, this was handled out of the San Antonio branch.
Purchased granite countertops in Jan 2018. They installed scratched discolored countertops in Feb. Said they would replace them... now on Oct 31 they come to replace counters for a second time and realize they cut counters too short. I am now without sink, stove, kitchen for 2 weeks until they can redo. I also had to take a total of 5 days off of work for installers to keep coming out. Ridiculous!!! Will never deal with Home Depot again!
I recently had Home Depot redo my countertops and backsplash. They turned out beautiful, but we ran into a glitch when my old oven died a month later. The cutout was too small for modern ranges. AT NO COST TO ME, they had someone come out and enlarge the cutout to fit the new oven perfectly. I would recommend Home Depot, Mansfield, Texas to everyone. Debbie is the best!
My wife and I ordered a kitchen remodel through Home Depot on March 3rd 2018. Our kitchen was unofficially complete on October 2nd 2018. 7 months for a kitchen remodel? I could build an entire house in less time! The end project is unsatisfactory and we are extremely disappointed! We paid very good money for this project! I feel like I was scammed! I definitely did not get my money's worth! If I could give a negative star I definitely would! I WILL NEVER USE, REFER OR SUGGEST THE HOME DEPOT AGAIN.
We chose HD for the entire kitchen remodel, all the way down to the studs and including all electrical, plumbing, cabinets, appliances, etc. The project began early in April and isn't finished yet. It's now October!!! We were told that we'd have a project manager... we didn't have one. We were told that the kitchen would take about a month to complete... it's been 6 months and it still isn't complete. HD requires you to pay for the whole installation upfront... we did, now we have no recourse. HD uses subcontractors, which were a major part of the problem, with the exception of Rovics Construction, which did the teardown, electrical, plumbing, and cabinet installation. I will highly recommend their work.
The appliance salesperson made mistakes with our orders. The appliance delivery company delivered damaged goods, then took weeks for pick-up and redelivery. The biggest, and still ongoing complaint, is with their tile installation sub-subcontractor through Precision Counter Tops, whose original installation was unacceptable, as was the repair. We were scheduled for a complete tear-out and re-do, but it's now been postponed. A comedy of errors. HD must take responsibility for the poor work by their installers.
The sales person promised to finish the entire remodeling in 2 weeks, which is the main reason why I have selected Home Depot. It has been 2 and a half months and I was told it will take another month to finish the entire project. At this point, they still have 1/3 of the project unfinished. My family basically have to eat out for 3 months due to the continuous delay and unfulfilled promises.
On top of the delay, I have to step in and take the lead to communicate with Home Depot. They completely drop the ball on keeping me in the loop. In addition, Home Depot changed my design without my approval. For example, the cabinet installer told me that he cannot complete his task because the drawing does not include a double oven. However, the double oven has been installed already and I specifically told the Home Depot sales rep about the double oven before they move forward with the blueprint. Overall, my family is still going through this never ending nightmare.
After 8 hours in store to design the kitchen, 30 min to let me use the project loan they already approved, finding out 3 weeks later they can't install in my location and we have to install ourselves, losing a cabinet, waiting another week for the missing cabinet and then getting three different answers as to where the new cabinet was and when and where I could get it, I will never use Home Depot again for a kitchen remodel. I spent close to $20k and they gave me $250 credit on my project loan back and a $75 dollar gift card toward the $200 I had to spend on a scissor lift to get my 8ft pantry to the third floor after the 3rd party shipping company left it sitting on the sidewalk. NOT JOKING.
The Home Depot in Crestwood (Birmingham), AL at 7001 Crestwood Blvd #1300, Birmingham, AL 35210 is a complete joke. We flip houses and spend $100,000's per year on products and materials at either Home Depot or Lowe's. This was my first time buying from this location and rest assured, it will be my last. We spent around $3,000 on a small cabinet set that needed to get here within a few weeks. We narrowed it down to Home Depot and Cabinets To Go. Cabinets To Go could have the cabinets there within 10 days guaranteed. We ended up going with Home Depot because the cabinets were pretty much identical and less expensive. The rep said they would be there within 2 weeks or 3 weeks at the latest. That was on June 13, 2018. It is now August 20, 2018, and no one can tell me when the cabinets will be here. At this point, I think the representative forgot to put the order in.
The main frustration is that NO ONE from the kitchen department will answer the phone when you call. I finally got a manager on the phone last week after I was on hold for 30 minutes. He was very rude and could not tell me when the cabinets were going to arrive. When I asked to cancel the order, he said I would have to pay an additional stocking fee. I have tried calling today and once again, no one will answer. I called Home Depot's customer care and they have got in touch with someone, but they said that the cabinets were supposed to be here already but are not. They cannot provide any information about where they are at, or when they will be here.
This is not the way to do business. I am not going to name drop on the representatives that "helped" me with this order, but it is pretty much the whole kitchen department since no one answers the phone. If these people worked for me, they would have been fired a long time ago. This time lapse has caused more money from interest and other bills than the cabinets are worth. DO NOT ORDER FROM HERE!
First delivery attempt - person walked in and looked under my sink. Within seconds I was told that I had a copper fill line and they would not be disconnecting and hauling away the old dishwasher (paid service) as it was company policy not to touch copper fill lines. Delivery person assured me that as soon as I had done the needful myself, it would be smooth sailing and they would come back and haul away and install as paid and agreed upon when I had put in my order.
Second delivery attempt - another person this time, and again within seconds, without even a cursory attempt, announced that it was impossible to remove the dishwasher. My kitchen had a tiled floor and he was afraid he would scratch it during removal. My husband who was around offered to help in the removal, but he muttered something about not having the time, it would put him behind in other deliveries. We had prepaid about $144 for installation, haul away and installation accessories. Talked with the delivery company and they said their policy was to never work in kitchens with tiled floors, and they were canceling... Maybe mine is the only tiled kitchen floor in all of America! Note that the first delivery person made no mention about the floor. They were willing to just drop off the dishwasher in my kitchen and leave. Disgusted with the whole experience, asked them to take the dishwasher back and went ahead and canceled the entire order.
I signed up for a kitchen remodel with Home Depot Interiors in San Antonio, TX, April 9, 2018, it is now August and project is still incomplete. This week (15 weeks later) they installed molding around kitchen island and baseboards under kitchen sink. The whole process has been overwhelming and frustrating. Project was to suppose to be completed within 4- 8 weeks and we're going on 16 weeks now. Communication is terrible. The countertops Home Depot installed had to be removed and replaced after I noticed two different colored countertops were merged together. I had to pay additional costs for plumbing to remove and reinstall sink and pipes because of their mistake.
I was promised I would be reimbursed for those additional costs and that has not happened. The second countertop Home Depot installed is a different shade than the rest of my kitchen countertops they initially put in. Issues and complaints were escalated and I have not been contacted to see how Home Depot will resolve these issues. I have been calling for weeks and no resolution is offered or approved. I had to file a dispute with Home Depot Customer Solutions and Escalations Dept. I hope to get some answers and some help from them.
Total cost for project was $15,483. I have countertops that do not match, customer service representatives that can't answer nor resolve my complaints. Managers that do not return phone calls. The material they used to reface cabinets is peeling and that is an issue I have not even been able to bring up because I can't reach anyone in that dept that can help. It's been a nightmare. I had to call two weeks straight, twice a day just to get them out here to finish kitchen island and baseboards.
Colorado Home Depot Kitchen Installation: I met with the Sales Consultant on 10/10/17 and picked out kitchen cabinets, counter top and backsplash. Everything was going as planned and completion of the project happened before Christmas. Everything went well until the final installation, which was the backsplash. In the process of moving the stove, it got damaged in a small area on the side (visible location of course). There were a few items that needed to be corrected with the cabinet and granite top, which was addressed in a timely manner. The stove was the issue. A rep for Home Depot came out, took photos and was going to address issue with Blayne the installation manager. It was agreed that Home Depot would issue me $200.00 gift card for Home Depot. Which was great as I planned on purchasing a new dishwasher.
I signed the agreement on 3/22/18 and sent it in the provided UPS envelope. The agreement stated I would receive the gift card within 15 days of their receipt of the agreement. After a while and after the 15 day time frame came and gone, I tried to contact Blayne to ensure my receipt of the gift card. Blayne dodge me for about 3 1/2 months. I finally had to contact the headquarter office and open a case number with customer resolution. Which Blayne told the headquarter office that he sent it in the mail 7/3/18. I gave it a week due to the holiday and still nothing. I finally got a money order sent in the mail on 7/13/18 by the contractor. My experience was great until I was promised something from appliance damage and was given the run around by the installation manager.
In New City, NY ages ago we had a delightful experience with Home Depot on Kitchen remodel - worked great and it was magnificent. That fooled us into believing that we could AGAIN trust them. Nope. Our Georgia renovation is a horror show. We are now three weeks in and products not delivered and nobody calls back. I am visiting the store end of the day TO PERSONALLY see the manager. Local rep, nice guy, does nothing in a big way. We should NEVER have taken this project on. STAY AWAY.
Ordered basic granite counters in March and paid right away at the estimate desk... Before they were even measured. I paid in full that soon because I was promised I could get them done by mid April. I originally wanted a more expensive material, but they said this material came the fastest. It's the end of May and we still haven't gotten the counters installed, and now we're being told it won't be until June. Mind you, this is a rental property, and every bit of work that needed to be done has been done, including an entirely new roof. I'm throwing thousands of dollars down the drain by having to wait to get renters in.
In the months it's taken to get these countertops, I could have more than made up the cost of having them done with a better material through a private company. On top of that, they charged my card incorrectly multiple times, and refunded it to the wrong card. Thank goodness for Amex moving it to the right account for me. Spend the extra money up front. Everything they estimate you is a lie.
I strongly recommend using someone else for your countertop purchase and install. I recently purchased countertops from Andrew Lauren through Home Depot (April, 2018) and I am not satisfied with the quality nor their service. I believe they took advantage of me and waited until the last minute to present some issues to sucker me into paying a ton of money for something VERY VERY minor. My six year old son is a type 1 diabetic so I went with their expedited service for an additional $300 to get our kitchen back in a working order as soon as possible. I was quoted $300 for the expedited service… Then my salesperson told me it is actually $500. They later gave it to me for the original offer of $300 and then acted like they were doing me a favor. This expedited service was offered before install/delivery. The countertops were delivered with minor chipping on the top.
They were also delivered/installed with some clear substance that I can’t wipe off (probably some type of sealer). I recently reached out to them to fix but it has yet to be addressed. When I purchased the expedited service they said they do the demolition to the old countertops the day before install (that later turned into a same-day demo). I requested that the countertop demo be done right away (10 days earlier) so that if something came up I would be able to address it, get quotes, or handle myself. They said that there wouldn’t be a problem and that it is protocol and they have to demo the day before (which again turned out to be the day of the install, not the day before). As soon as the demo team arrived they told me that the install had to be rescheduled out because I need new valves under my sink (I couldn’t go any longer without my kitchen… Those of you who know about type 1 diabetes in children know what I’m talking about).
I assumed this was a big deal and asked them what the charge would be to handle it as I needed my kitchen back in order for my son ASAP. They said the charge would be about $500 plus a $253 teardown. I didn’t know what this meant but it seemed like a big deal as they would have to leave, stop the job, and reschedule me out for another time and who knows when they would be back. The description of work needed was that everything is on pause until this happens because its important and needs teardown (very poor description that wasn’t true). I called and asked them if there was anything they could do on the price and they said no. Assuming this was just a really big deal I just said, "Go ahead" so that we could get the install done. This is the point where I felt completely taken advantage of. They finished that “work” in less than maybe 15 minutes.
They used a couple of maybe $10 parts and moved on to the countertop install. I said, WAIT a minute, I’m going to call the office back because that is ridiculous for 15 minutes of work. Someone who wasn’t paying attention like me wouldn’t have known that their $753 dollar charge was COMPLETELY not reasonable and they were taking advantage of consumers like myself. They described the valve replacement and “teardown” as something that seemed like a big deal, later to find out it was resolved in 15 minutes and they had $753 dollars additional charged to my credit card. This is ridiculous, hence the poor review. I called and spoke with Dolores ** and she said she wasn’t going to do anything for me, wouldn’t work down the price, and had a very rude tone. The others involved in all of this ere Bailee **, Erica **, and Glenn ** (the salesman).
Had they completed the demo when I asked I would have been able to investigate and compare prices or do it myself, but they did not. Had they told me that the “teardown” they were talking about was just to take apart my old parts under the sink. I would have done it myself! The installer even said he would have done it without question but the office had to be called because of the valves.
So he was just going to do it free of charge, but once the office was involved they charged extra. I feel like I was taken advantage of because they didn’t come to do the demo earlier like requested, they knew I would want it done that day and I’m sure they do this to other people in a jam. They didn’t give me the opportunity to compare pricing. Consumers be aware of these ridiculous charges and unnecessary pressure. I hope no others get tricked. Home Depot needs to find a new vendor for their countertop install. I’m really disappointed and was ripped off.
We were told the job to resurface our kitchen would take 4 days, from the start of the project to final completion. It actually took 6 MONTHS! We had 4 different individuals come out to take measurements because the prior measurements were incorrect. There was zero communication from their office in Kent, Washington. I had to call multiple times to get updates. Please do not use these people! They are overpriced and give awful customer service. This has been one of the worst experiences of our lives and they offered us a 15% discount, like a slap in the face. If one person reads this and decided to not go with Home Depot then this post did its job!
I had my kitchen cabinets resurfaced by Home Depot. When the cabinet doors arrived I pointed out to the installer that there were two doors with very noticeable dents in them. He stated that he will install them for now and make sure new ones were ordered and reinstalled right away. This was 3 years ago. I have since then left repeated messages for the local Fort Myers office who installed my cabinets as well as the 800 number where I made the appointment with. No one has ever returned my calls and no one has ever offered to resolve the issue. This is the worse customer service and the worse remodeling job ever. The laminated parts are peeling off and I never even cook in my kitchen. I would never ever recommend having cabinets resurfaced by Home Depot. The fact that this company will not stand behind their work is so disappointing.
DO NOT USE HOME DEPOT IN-HOME SERVICES for your remodeling projects. In January of this year we began a kitchen remodeling project. We decided to use Home Depot for the project because we were told that they would manage all aspects of the project and stand behind the work of their individual contractors. The initial refacing of the cabinets went well except for a couple doors which were put on opening the wrong way and some missing molding. The doors were corrected. The appliances were delivered and installed with no problems. When the tech came to measure for the countertops, we were told that the new counters would be approx. ¼ inch higher than the old ones. This was not a problem. However, when the countertops were installed they were actually 1 1/2 inches higher than the old ones. This left the stove and dishwasher looking like they were sitting in a hole.
When HD was informed of the problem, they promised to fix it. The tech came out and fixed the problem with the dishwasher but was not prepared to do the stove. Now three months after starting this project, we still do not have resolution on the stove and missing molding. We are quite disappointed in HD’s lack of response and would not recommend using their services as a result. The cabinets and the appliances look great, but the countertop problem has spoiled the whole project. Had HD delivered on their promises we would have given them a good recommendation, but lack of follow up has soured us on their services. See the pictures below to see how HD has left this project hanging for two months.
I broke my hand and needed a dishwasher. Found one online @ Home Depot. Ordered it on a Tue, they would deliver Friday. I stayed home from work all day Friday. No delivery, no call. When I tried calling to inquire, got disconnected 4 times. Finally, on Sat, got a hold of someone who had no idea why dishwasher didn't get delivered or why I didn't get a call. Said someone would be calling me to setup the delivery. No one called. I called on Monday and they said they would need to reschedule for Thursday delivery. When I clicked on the link to check status of order, it said, Thr, 12-4 pm. I get home Wed night and the message on my machine says 9 am-1 pm delivery.
I called and told them I have Dr. appt at 10 a.m. and they said they would change the notes for 1 pm delivery. I get home at 11:30 a.m. on Thursday and they had called me for delivery at 10:00 a.m. I called back again, and they said I missed the appt and would need to reschedule. I told her about the previous conversation about the Dr appt. She said she sees the note, but they cannot dictate when deliveries happen - its all done by gps. There's no way to deliver today. How is the communication so messed up here? I told her to cancel my order, she couldn't do that, I had to call another number and go through the whole saga again. Finally got order cancelled and they promise full refund in 5-10 days... we'll see. Here I sit, 2 weeks in with a broken hand and no dishwasher. I will never order an appliance from Home Depot ever again.
When we started our kitchen remodel the first week in November, 2017, we were told it would be done by Christmas. We ordered all our appliances, countertops, cabinets, floors, backsplash and everything. We were told we would receive a call before Thanksgiving to set up a time to start construction since we had torn everything out. No call, two weeks after Thanksgiving we called, the phone system at our local Home Depot (Cherry Hill, NJ) hung up on me four times before I got through to someone. When I finally did they said they were waiting on a call back from us. We found an email saying specifically that THEY had to call us, but we finally got around to getting things back on track. Two weeks before Christmas we were informed that the remodel would be done in early January, "so sorry for the delay, but with Christmas it slowed things down." In January, we were told, again, "so sorry, but the remodel would be finished the LATEST mid February."
February rolls around, permits were granted and everything seemed fine. We would check on the house weekly, call the construction company and Home Depot with no call backs with no luck. Well, now it is March, 2018 and we are told things "in an ideal, perfect world" would be completed the beginning of April. They lost our floor order, so now we can't put the floors in. Our cabinets have been sitting in boxes in our house for weeks, and we are moving in. We had to pay three months of extra rent with the expectation that by the time we moved in the end of March the kitchen would be done (every month asking our landlord to extend).
Now we are moving in next week, our floors have magically disappeared, there is no end date in sight, and we are STILL getting the runaround by Home Depot and the local contractor they work through. This is so amazingly unprofessional, I have NO idea how Home Depot has a renovation section of their store. We have been put off, lied to, and now we are out almost $10,000 of extra rent and now food we are going to have to eat out for an extra month because we are moving into the house with no kitchen.
I bought a microwave and had it installed through Home Depot. The installer did not screw it into any studs, vented the van into the kitchen instead of into the vent in the wall and put a large hole into my new cabinet to hold the microwave up, the washer holding the microwave in that large hole was smaller than the hole. I contacted H.D. They referred me to Sedgwick Claims who then referred me to Linn Star who is the one who installed it. It took several phone calls, emails and 2 visits from installers saying they would not touch it to fix it because it was way too messed up.
Sedgwick was going to close the claim until I contacted them and told them they were not going to do that because my microwave was not fixed, they once again made me contact Linn Star who after several phone calls and emails finally agreed to buy me a new cabinet and mail me a check to have my contractor install the microwave correctly (I refused to let them install it, if they couldn't do it correctly the first time and it took this long to get it fixed why should I give them another try). It is now 3 months later and I just got a call to schedule delivery of the cabinet, I still have not seen the check. I will NEVER recommend or buy any major appliances from Home Depot. Anytime I would try to contact Home Depot they would refer me to Sedgwick. Save your time, money and patience and DO NOT have anything installed through Home Depot, once they have your money they don't care what happens!
Home Depot Kitchens Company Information
- Company Name:
- Home Depot
- Year Founded:
- United States
- (800) 466-3337