Home Depot Kitchens Reviews

Original Review: I scheduled an in-home estimate to decide if replacing or refacing was the best way to go. Upon entering my home I told the salesman what I was wanting to find out. He immediately told me my small kitchen would be 24k to replace. After the shock wore off I decided to let him tell me about the refacing. After going thru his sales pitch and seeing the products he's told me that refacing would be 14k. Still a bit shocking, but figured with a difference of 10k refacing was the way I should go. He then told me there was one problem, the wait for install was 8 months out. If I wanted to get on the schedule I would need to order and pay right away! I didn't want to wait that long, but figured I better get on the list or install would not be until into the next year.

Shortly after planning the order and paying, I began worrying that I had made a mistake. I decided to make an appointment with another home store to get more information. After doing a computer design of my kitchen, I was quoted just over 8k for replacing with NEW cabinets. I was furious that the HD salesman so quickly lied to me, telling me that the new cabinets would be 3 times the actual cost to replace with all new cabinets. And these new cabinets were the best of the 3 options available, not a discounted in-stock item.

I called to inform them I wanted to cancel my order and have my money refunded. I was told there would be a 35% cancellation fee, which I was never previously informed about, even though my project was still more than 5 months out! I advanced my complaint to Customer Care only to be given excuse after excuse and to have representatives continue to cover and make excuses for the salesman. This is how important customer service is to Home Depot! I was never advised of ANY cancellation fee, nor was I ever given any paperwork for the order.

All forms were signed electronically and no copy given to me. So, now I have filed the complaint with the Washington State Attorney General's office and am waiting to hear from them. This is how well Home Depot appreciates their loyal customers. I for one will never step for into one of their stores again, and will tell everyone I know just how they do business. Instead of fixing the problem they cover it up and continue to take advantage of their customers with their unscrupulous business practices.

I said I was ok with a down payment and then paying the remaining balance after the work was complete, but Home Depot wasn't having it. I would steer clear. I now have kitchen cabinets sitting in my living room with nobody to install them. In the process of hiring someone who can actually handle doing this job. Oh and I purchased cabinets from American Woodmark, recommended by the designer. I uploaded photos.

When the crew arrived to complete the demo of my kitchen, I now had a third, different contractor, and it seemed as though none of these details were communicated to them and they weren’t even told what aspects of the kitchen were meant to be demoed. They were stunned when I told them that the closet was being demoed, even though it is clearly noted in my design packet. They did not know about the movement of the HVAC vent and they said I would need to hire someone to complete the drywall and ceiling repairs. They also did not unhook or remove the water heater. I have now had to hire subcontractors and pay additional money to:

• unhook and remove water heater.

Initial wait time for cabinet manufacturing and delivery: Due to COVID-19 and supply chain issues, I was informed that my estimated manufacture and delivery timeline would be expanded from the normal 6 to 8 weeks to 10 to 15 weeks, which I agreed to. I ended up waiting 25 weeks from my order date for the delivery of cabinets. Upon delivery, documentation shows that part of my cabinets sat in the warehouse from May 16, 2022 to July 12, 2022, while the other half of my cabinets were delivered to the wrong address and then later delivered to me unboxed and damaged.

Mislabeling and miscommunication with TSP delivery service: At the end of May 2022, I first became aware that half of my cabinet order had been accidentally mislabeled with another person’s name and address. After contacting Home Depot, I was instructed to contact the shipping company Tri State Precision Inc. (TSP). They told me they only had one cabinet order for me and that the other order number I provided was in the name of a Joshua **, but they would try to straighten out the issue.

When I informed the Home Depot of this issue, they called the shipping company and were told that the cabinets had been delivered to this other person. Shortly after, the Home Depot began an order for new cabinets to be manufactured. Within another week, I was contacted by the shipping company who falsely explained that the cabinets had never left the warehouse and they were ready to schedule delivery, so Home Depot cancelled my new cabinet order. On July 12, when my cabinets were delivered, the delivery driver informed me that my cabinets had previously been delivered to a different address, and that they were damaged, but he was told to put them back in the truck and deliver them anyway. He helped me to identify each one that was damaged. It was very easy to tell as the cabinets had been unboxed and were just wrapped in brown paper.

At this point, this began to feel less like a miscommunication and more like being lied to about the state of my cabinets. When I called the delivery company, as my cabinets were coming in the door, they could not offer an explanation as to what had happened and said I should contact Home Depot. I have now had to provide documentation of the damaged cabinets to the manufacturer and will have to wait another six to eight weeks, if not more to receive my new cabinets.

Wait Time and Displacement Before Installation: When speaking with the project coordinator Amelia, she scheduled my kitchen demolition for July 12 to coincide with the delivery of my kitchen cabinets. Their rationale for this was that the contractor would be present and would be able to account for all necessary materials and ensure the quality of the cabinets while demo was happening. The demo was completed during the hours of 8:00 to 12:00 PM and the cabinets arrived at 5:30 PM. The contractor and the crew did not return for the delivery of the cabinets to assess their completeness or quality.

Now, since July 12, my house is packed to the ceiling with cabinet boxes, my kitchen is demolished, and now I don’t have all of the cabinets to be able to put the kitchen back together. It is likely another six weeks before new cabinets are completed, and then wait for shipping, and availability of the crew return and install. My house is really not livable at the moment and now I am to be displaced longer.

The backsplash installer tiled over an electrical outlet which resulted in 4 other outlets no longer working. I asked for someone from HD to come out and inspect the work at completion but HD refuses. They have their money and are not interested. THE WORST EXPERIENCE with a major company in my lifetime. I would give them less than zero stars if possible.

The resolution has been worse. The man wouldn’t answer me for days or a week more. Once told me that there were other people needed him First who have gas leaks, roof leaks etc. This is serious if there are that many complaints! It’s taken 3 months to get the replacement cabinets only to have one fall apart and no hardware in drawers. I’ve had to pay a contractor to do what we were going to because of problems with it all. Now I told I was to be compensated for all the trouble…. but….once again, no one will answer me!

In my case the window sill was not done, and the contractors left the kitchen in a terrible space. After I contacted my project coordinator, finally the person who took the original measurements came back and agreed with my complaints. He said they would send someone to fix it within a few days. It’s been three weeks and I have not heard back. The customer service is terrible, the Home Depot’s Contractors work is subpar. Some of the tiles on my backsplash are actually sticking out cause the contractors did a terrible job installing them. I paid 10k for my kitchen, I would have rather paid more for a service well done. Instead they charged all this money and my kitchen is unfinished and they didn’t do the window sill as per the contract, kitchen overall looks unfinished. Will never contract Home Depot again.

As an installer and "design true" remodeling pro... I received many a constant flaw, damaged, scratched, blotched orders, restocked gouging, no door, forklift fork not needed in cabinet design, pantry= it twins leaning tower in Rome, forget the trim and toe kick that's extra, overlay cab door not what that means...man! Moments. For example yesterday's HD experience triggers this...

(Fred) one of my longest full time laborer said after delivery on window and other cabinets pending from previous delay "...Yesterdays HD order came (pause...sad lower tone)... It was like Christmas morning as a kid opening up presents. (Pause-deep messy broken inhale like a child's trying not to cry.) ... " "Then you find out your family religion does not practice Christmas and you get socks for your birthday on that same date. They are too small and not gender appropriate." Window was not retrofit and they took it off of the original shipping base and it warped out of square. And side panels to finish the job are not matching the color and 24/97 pantry has a forklift rubber in it with a peephole. Who freaking leaves their used beat up rubbers behind really... Pick up afterwards "que no!"

Construction guys are so funny... But it is unfortunately the only thing keeping us sane after this job. So. Cal Depot Indio CA. But not just here Santa Fe, NM, 2021 late July....this summer job I straight out told them cancelled. Not even going there. Too much other stuff going on... Do not need that used solid wood builder locally and gave me huge discount for upselling the bath for same customer after I told them 200 more saves us 4 week wait and bath vanity to match like she thought she wasn't going to be able to afford. And there it is... Last resort or rental fixes only or Flips etc. But off the shelves and inspect carefully... Work was not hard.

Owner CPM

Last thing they forgot to reconnect the cooktop (prepaid). I had to do myself...(risky I am not electrician..) Finally when the reconnection was finished by our plumber Roto Rooter, they did not want to reimburse the whole bill as they estimate it was too high! So my experience with Home depot which whom I was sharing my bad experience is that they should have had better help me to fight with the contractor instead of forwarding my emails to them or keep telling me the management is aware.. At the end I lost $350 because I surrender.. I was tired to chase..!

I was concerned about the integrity of the countertop. I asked for an independent assessment by a licensed stone contractor. His assessment was that the stone needed to be replaced. When I tried to negotiate with Accent countertop, they claimed that it was Home Depot's decision. When I called Home Depot, they said that they have nothing to do with it because Accent countertop represents them. Do not go with Home Depot, or for that matter Accent countertop. You will be disappointed.

Today, I received a call from a representative of Home Depot, she told me there was a problem with the paperwork for my order which is why there is no information to provide me, she said that Home Depot was not made aware of the problem with the paperwork until they started to investigate the whereabouts of the order based on the escalation I filed. This means to me that -my order sat around on someone’s desk for 4 weeks with no attempts being made to resolve the problem within a timely manner.

Unfortunately, she could not tell me how much longer I would continue to be inconvenienced or when my order would be complete, she mentioned, WHEN they get the material it would still need to go through production, (4 additional weeks). Meanwhile, based on the original timeline I was given, I scheduled time off to be available for the installation of the countertops, I also ordered new appliances to be delivered around the 9th week, and have had to push the date out once already. So this is a huge inconvenience and bad business practices. The fact that somewhere along the way someone dropped the ball I don’t feel like I should be expected to carry this burden. I want the original timeline to be honored and my countertops to be installed within a reasonable timeframe. I would also like to know and feel like Home Depot cares about my business and wants to make every effort to correct this error and meet the expectations that were set with me.

Original Review: March 7, 2021

We recently changed our kitchen countertops through Home Depot. The work wasn't finished because they ran out of granite as they wasted the piece trying to make holes for the electric outlet. It was difficult for them to cut the opening so we decided to close the outlet. They said they would be back next week to finish the work. It's been two weeks since then and they never came back. It is causing a lot of inconvenience with the unfinished work. There was also a groove in the backsplash they installed and I'm not sure how they are going to fix whenever they are going to come back to install.

Thank goodness I didn’t believe Kyle and ran to Dollar Tree to buy 7 thin plastic tarps to especially drape over and protect new reclining living room couch and reclining loveseat and new 75” flat screen tv and good thing because as all the other reviews stated, the NIGHTMARE was about to begin and boy if I could only turn back time to before this countertop place entered my home and destroyed my new Samsung black Stainless fridge by DENTING the front (after I babied this bad boy, wiping only with a microfiber towel and with the grain ) and in 9 hours it was destroyed.

They scratched the left front trying to WEDGE a quartz piece in between it and my stove and also put a deeper scratch further on left side 3/4 to the back and took off the paint, down to the silver and the 3 hours late plumber walking in to the countertop guys already demo-ing and breaking up the old tile countertop going around and under my new drop in KRAUS sink cuz they couldn’t wait any longer on this guy who had a tool belt on packed with I 1,000 screwdrivers that he didn’t need and ended up gouged the entire length of the faceplate of my 1 yr old dishwasher and I’m still waiting on the Kyle guy to keep his word and replace it and my fridge. They showed zero respect to my home and personal property and continue to HIDE. They also can’t even caulk and it looks like a blind dog did it.

They gouged up my newly painted walls, cut (2) large 12x4 holes in my cabinet walls to get to sink and didn’t even go thru it or use it and they could’ve just measured it to begin with instead of going to such extremes. Then they didn’t even repair it and just left it for me to repair. They coulda just left me the pieces and I (a girl) would have spackled the pieces BACK IN hello. Then they proceeded to “clean up”, I guess you’d call it, but wiped all my brand new appliances with the same filthy dirty milky white grout dust and quartz dust, bucket of water also used to wipe off the 1” of grout dust sitting on top of my new dishwasher and off THE FLOOR. Those grout granules scratched and ruined my fridge, dishwasher and micro to the point they have a scratched grey look along with the cloudy milky film that stills remains, I can’t get it off and I’ve tried many different things.

I’ve never used anything abrasive. I’ve never used anything with chemicals. I’ve always taken exceptional good care of my stuff and always looked just as good as the day I got them. I use to love my kitchen even with the old tile countertop but thought after all new appliances I should upgrade the countertop. Now that will be a decision that I will forever regret and actually don’t even want to be in my house anymore. I just want to move and sell it, after being in it and my kids growing up in it for over 20+ years. The glory of new countertops faded the same day that they were put in and they mean zilch to me. They’re so ugly anyway and trying to find what I like and would look good off a 1x2” sample is ludicrous; impossible, and for such a huge decision and certainly not a cheap one, you would think that a trustworthy company like HD would have a simple, logical way for the customer to get some kind of idea. But haha wrong again.

The lady working with me at my Las Vegas Serene Home Depot knew I didn’t want anything busy. She was supposed to be working with me and coaching me. Key word: SUPPOSED to. She knew I wanted more of a solid WHITE but said that what ended up being installed would look very nice. Well it doesn’t and I knew it wouldn’t. It’s ugly bathroom looking, VERY busy and CREME COLOR. I had creme. Why would I want that again with my black cabinets. Now I’m stuck hating it to the point I don’t want to look at it or be in the kitchen or even in the house. I want to MOVE. AFTER 20 years. How can this be?? I never got to look at the quartz countertop before it was cut and brought to my home the day of installation.

I never got anything but a guy from English coming to my house with this hi tech laser beam to measure everything precisely which I admit was wonderfully reassuring but that must just be part of their deception, nothing was installed precisely everything from the beginning to the end. Was just a mind blowing ball of destruction and lies, chaos and craziness and it was all so unnecessary. And nobody’s returning calls from HD or English after they haha PROMISE to follow up and call us. I want my appliances back to the condition they were pre-install. They had no business damaging them and if they thought that was going to be a problem they should’ve protected them with some thing that would’ve taken (5) minutes to do and probably cost $1.00.

Bottom line HD hired them and they are HD’s “employees” and FULLY responsible for any screw ups. Nobody returns calls and they just blow us off just like everybody else. THIS IS RIDICULOUS. There are OBVIOUSLY NO BUSINESS ETHICS. Where’s the BBB? This cannot go on and something needs to be done people. We aren’t talking just a couple $100 and it’s not one State, it’s in EVERY State! We are getting “scammed” by a once reputable hardware store and that’s against the law people.

Needless to say, I can't store my heavy stuff in any of the drawers. And despite the installer spending lots of time trying to make sure all the drawers were straight, one of them still isn't quite right, and catches on the one below it. Then, one of the knobs kept falling off. I replaced the screw with a longer one, so now it stays on, but it is loose. A few months after installation, our silverware drawer fell out. The glide tracks were only held in place with one screw, where there were holes for 3. Now, one of our cabinet door hinges is all wonky, and it's only been a year! I think the biggest problem is our existing cabinet walls are not strong enough to handle the updates. We should have been advised as such and told that a makeover was not an option. I feel like the consultant just wanted to make the sale. We probably could have bought all new pre-made cabinets and had them installed for less than what we spent on the makeover.

I waited for months, contacting the kitchen designer by phone & through email, asking for an update. She eventually sent a rep, March 14, 2020, from the granite people to look at my countertops. The rep contacted Crew2 & Crew2 came out on March 19, 2020 to look at the countertops. They told me that too much filler was used on all the countertops, looked at all the sharp edges & the drawings & agreed that all the countertops should be replaced. I waited a while, because of Covid, but I stopped into the store to speak with my kitchen designer. She gave me the business card of another person to contact. I called them several times, left messages, but they never called me back.

Eventually I called a Supervisor at Home Depot, Sept 8, 2020 requesting my money back if they could not fulfill what they had promised. I received a call from Crew2 on Sept 10, 2020, that they were remaking all my countertops. Then an email came from Crew2 on Sept 17, 2020 saying that I was not exempt from ADA guidelines & they couldn't remake the kitchen countertop that was too short because it did not conform to ADA standards. I am a private residence & therefore do not need to go by ADA standards. The opening on the design would have been a 37 inch opening, which is standard. I have left messages for the store manager, who had told me that I shouldn't have to be handling this, that my kitchen designer should be making sure this is corrected.

I called my kitchen designer & she told me that she was told she wasn't to deal with me anymore, that I needed to deal with another person who was now in charge of complaint. I have still not received a call from that person. I bought the cabinets, the appliances & the countertops when the designer helped me design my entire kitchen back on Nov 11, 2019. It's been over 9 months, since these countertops were installed & I'm still waiting for Home Depot to make this right.

After numerous calls and losing two weeks, and being told "that's how they are supposed to be" the company came back, trimmed the counter to size, sealed all openings on the sides (which wasn't done on the initial install). It took almost two weeks to do what should have been done on day one. There is a saying "You get what you paid for." I didn't, I paid an enormous amount, way over priced, and didn't get what I paid for. Avoid this service that Home Depot provides. It's terrible.

Then supposed regional Mgr Dennis called and we informed him we wanted our money back. He “Ok I’ll get it rolling”. That was over a month ago (this has been going on since first of February). Last week Andrew called on May 22 saying “I heard you want to cancel order and get your money back”. “I’ll start the paperwork today and your check will be about 15 days out”.

This Friday May 29th he called and said, "They tried to refund money on May6th and your bank refused it." We immediately call our bank and there’s no record of that at all. This dishonest by Andrew, Chris, Bill and Dennis has gone on far too long. At this point if it comes out of Andrews's mouth it not the truth. I will stop at this point as there’s far more. As they have tried to cover up their actions with regional office without success. Regional office personnel have caught them and are very upset with the dishonesty. If you need counter tops. Go pick out your own and they will have a list of very honest and professional installers. DO NOT USE HOME DEPOT INSTALLERS OR ESTIMATORS IN THE PHOENIX, ARIZONA AREA.

Madison was rude and Nonchalant about the whole situation I’m concerned that we had taken time off from work. I am pretty much say, "Oh well. It is what it is." We complained and nothing could be done per the GM- 7 days later a contractor shows up and 5 days later they are still working on my kitchen.. NOT happy —waiting on another part- oh and the Home Depot Interior has been paid and said that we could not be compensated for the run around nor loss of our paid time off from work- I would not use Home Depot EVER AGAIN! Poor service, Horrible Communication and no accountability of any of their errors- Project manager Madison is untruthful in a nice way to say it - my husband and I feel like we have been RAPED- Financially, emotionally- mentally!!

They sent 2 site manager to my house from Home Depot and American Woodmark. They said they see the problem and will fix it. After they left. he sent a few emails about the corrections. And stop communicating from there. It's more to the story with full proof of this situation. This store makes Home Depot look bad. It's sad that a store you really need can be so cold when it come to repairing your home. A place where you rest at night.

Next Step countertop. Lack of communication again. The countertop was not ordered and said could not be ordered till the new cabinets were installed for measurements and installation. So back up on that as well. And major lack of communication between us, Home Depot, and the contractors also. The countertop should have actually been ordered in the start of the project when they had the initial measurements to work with. Home Depot has no local warehouse they keep items in and all have to be ordered and is usually on back order. When the installer for the countertop came out to do the measurements for the counter he just conveniently left a piece of paper in one of the drawers saying what the preinstall instructions were without even telling us it was there before he left. :(

It said we're responsible for moving the stove and dishwasher and possibly refrigerator also. Which means we would have to hire another outside contractor to do these at our cost as an additional cost on top of what we already paid. Luckily that did not happen. So the countertop guy finally makes it out after another delay in getting the counter from back order of course. We are also having another sink and faucet put in as well. He removed the sink and along with it takes our garbage disposal collar. Which is the next story of the next installer and an additional cost as well.

So the counter installer comes and installer comes and installs the counter. We're excited awesome new counter. He installs the new sink and faucet. However misses and does not drill a hole for the soap dispenser that came with the new faucet. So he had to be called back out and drilled the hole for it. All good. No. He drilled the hole where a support board was for the sink. Called him back and said, "Well just remove that board. It will be fine and the dispenser will be fine." Ok done. Well not really. The seam under the counter has cracks in it which he is going to have to come back out and repair.

Ok so onto the Plumbing for the sink being done. Lol. Sink guys come out and first thing they are missing is the garbage disposal collar which the counter guys took when they took out the sink. So we're told have to run and get one otherwise can't do the install. Additional 16 dollar cost. Oh fun is not over yet. The plumbers took out our under the sink water filtration system as told them was not going to use it. Guy said, "Well just sit it in the garage." Hmmm. Went out to lunch. Came back, looked in garage and huh. Nowhere to be found. Had to call and have that returned. Hmmm.

Oh but wait. We are finally onto the backsplash being installed at an additional 280.00 dollar expense. So the Backsplash guys come out on Monday and look at our walls and do a measure of the level of the new counter. Counter had a bow in it and we were never told that backsplash can't be installed on stucco walls. So we were told that we have to hire a drywall company to come out and flatten the stucco to have the backsplash put on. The guy says he will be out Tuesday morning. Nope, "Well sorry can't make it out till Tuesday night."

Our original appointment time with the backsplash guys were for Monday and Tuesday. But the installer said he would be back out Tuesday and Wednesday to do the grouting. HaHa. So now being told won't be till Friday because somehow our appt was given to someone else. Seriously after spending close to 28,000 and having to be the intermediary between the contractors and this project now going on 3 months since the initial sale. Has turned into a nightmare. What was supposed to be a nice addition for my Mom to enjoy has been nothing more than stressfully.

The delivery service Home Depot used could not have been more unprofessional. They were more than 2 hours late from their allotted 4 hour window. The delivery man threw our cabinets in our apartment. The shotty care along with the terrible packaging of the cabinets resulted in many scratches. One of my cabinets had a totally cracked frame. Because of the cracked frame, Home Depot ordered a replacement cabinet. The cabinet was supposed to take 2 weeks. It took 4! And you guessed it, the replacement cabinet had a cracked frame. I do not even know what to say.

Then there is the countertops. We contacted Home Depot to let them know our base cabinets were installed so they can come and do the final measuring for the countertops. The measurer said it would take a week and a half until he had time to come and measure. When he finally came he was in and out in 5 minutes. Refused to take our sink base. Then a week and a half later the countertops were deliver. However, the measurer put the wrong seam in the tops, therefore, the countertops did not fit into our space.

When the installers tried to remove the tops, they damaged our 2 lower cabinets, 1 upper cabinet and our wall. The countertops were re delivered the next day with a second seam. Everything fit, however, the sink cut off was too big! The measurer took the wrong measurement. The countertop installers had to come again. This whole process has been such an ordeal. Steer clear at all costs. You would think dealing with a company like Home Depot would be safe, it was not.

Cabinets went to the wrong Home Depot location. The kitchen designer at store #1220, where I purchased the cabinets and all kitchen items, kept saying that the cabinets were not at their location even though I would get multiple phone calls and voicemails from Home Depot stating that the cabinets arrived and I needed to schedule a pick up. While I was trying to figure out why I was getting these phone calls, no one responds to email, it is impossible to get anyone on the phone and there is no voicemail system. It took two weeks for me to figure out that the cabinets were sent to a different store and I needed to set up a delivery from that location.

I was able to set up a delivery date of July 26, 2019. On July 21, 2019 I wanted to confirm with my kitchen designer that Gotham Builders could bring up all the cabinets to our apartment. I have in writing that Home Depot would work with our contractor Gotham Builders to bring up all purchased items (cabinets, appliances and miscellaneous materials). I was told by my kitchen designer that our contractor can no longer provide this service.

I called Gotham Builders and spoke with the operations manager. According to Jackie, Gotham Builders has never brought in any kitchen appliances delivered by Home Depot because it creates a liability for their business. Understandable. In April, when we spent $20,000 with your company, it was under the impression and in a written agreement that Home Depot would handle all items being delivered into our apartment. Home Depot and Gotham Builders “do this all the time” and it would not be a problem. I wanted our kitchen renovations to begin and I had four days to this problem solve.

On July 26, 2019, cabinets were delivered. Home Depot deliveryman showed up and dropped off five pallets of cabinets and appliances outside of our building. Luckily, I was able to pay some of the members of the facility team in my building to bring up these items. July 30, 2019, I received a phone call from deliveryman that he is 10 min away with fillers that were not in original delivery - again no confirmation that I was getting a delivery. Also, I work five days a week and I am not always available to pick up my phone and be around to take deliveries at a moment’s notice. I told the deliveryman that I could not accept this delivery.

July 31, 2019, I confirmed with Jason, manager at store #1220, that I would receive fillers on Friday August 2. I took a day off from work on August 2, 2019. August 1, I received a phone call from Jason that the wrong fillers were ordered and that they put in a request for new order - takes 3 weeks to get new fillers. After the conversation with Jason on August 1, I received a call on Friday August 2nd that they have two packages being delivered and on its way. Despite Jason stating that I did not have a delivery, I did in fact have a delivery. Luckily, I took the day off from work to pack up my kitchen to get it.

August 5 is start date for kitchen. August 7, one of the tiles on the floor looked off. There was too much space in between tiles and it was not even. I noticed this at 6pm so I did not think to call the contractor. August 8, 10am, contractor still not here so I called the office. I spoke with someone explaining the tile situation. Contractors arrive at shortly after my phone call. I explain I saw the tile was not put in correctly, so I walked on the floor to see if other tiles in the kitchen were messed up. I get a phone call back from the head contractor, saying that I moved the tile by walking on it and blaming me for giving his guys additional work. Additionally, I was a ** idiot for walking on wet tile and I should know better. It was harsh, rude and unacceptable for the customer to be spoken to like this. If something is not done right, I want it fixed.

On June 25th I received email confirmation that all appliances were in and will be delivered on August 23rd. On August 8, I received a phone call from the fabricators that they cannot take measurements for countertop without all appliances in. I called Home Depot to move up the delivery date to August 16th. I received a follow up phone call that the refrigerator is on backorder until September 25th. How can I get a confirmation that all appliances are in with a delivery date and then find out a month and a half later the refrigerator is not in and on backorder? Stove, microwave and dishwasher will be delivered on August 15th. I decided to cancel my order for the refrigerator with Home Depot. I found the same refrigerator with P.C. Richards and it was $100 cheaper.

August 12th - the workers broke the hinge to our door and we could not enter our apartment. I was locked out of my apartment. Also, they blew out the outlet in our living room that had the refrigerator, TV and WIFI connected to it. Zero notification. Facility workers in my building were able to fix this issue. Again, I received a phone call from the construction company that blamed me for all of these items that were broken.

September 25, 2019 - upper cabinets installed incorrectly. Extremely sloppy job installing the cabinet molding. Sent photos to main office. They agreed and ordered new molding to fix the issues. It would take a couple of weeks for new molding to arrive and be delivered. Additionally, the microwave was installed on a slant.

I received a phone call from my Home Depot representative to check in how things were going. I told him that the cabinets were done carelessly and I hope that someone will come back to look at this. I was told that the contractor would come back the next day. No one came back. I called Gotham the next day and I was put on speaker. I said that I am frustrated with the work that was done in my apartment. I was told that someone would come today and no came. The man on the phone replies “I guess I will have to put our guys on a fence and give them 10 lashes for that.” I replied and said “excuse me?” He repeats that statement again and I could hear laughing in the background. I said I just need someone to come and look at the work. Honestly, that comment was racist and extremely inappropriate. I was very uncomfortable. At this point, I no longer took phone calls or spoke with Home Depot representative over the phone. I only felt comfortable speaking with Jackie, Gotham’s office manager.

October 21, 2019 Home Depot delivers molding. I received three boxes, two of which were soaking wet. I guess they were left out in the rain the day before. All three boxes were open on both sides. As you can imagine, it was extremely difficult for the deliveryman to get the boxes off of your company's truck without molding moving out of the boxes. One of my neighbors helped me bring the three opened and wet boxes from the lobby to my apartment. It was evident that some of the moldings were chipped.

October 25, 2019, I get a phone call from Gotham Builders that our kitchen is done. I come home to find that the cabinet doors were still not even, most of the cabinet doors are touching which makes it difficult to open, the stove was on a slant, the microwave was still on a slant, paint on the floor needed to be removed, and backsplash behind the stove and refrigerator were missing. Finally, all of this work was rectified on October 30, 2019.

My experience with Home Depot was horrible. I was promised by the manager of the kitchen department that I would get a refund of at least $500. I was told by Jason the store manager that I would receive a phone call once the work was complete to discuss this refund. Neither the phone call or refund happened. So, I wrote a letter. I sent it out to any email I could find and I got a phone call from customer service the next day and I was given a $250 gift card. I am not sure if I will use it.

I was lied to regarding delivery of kitchen materials in order to lock in a sale. The contractor that was suggested was horrible. I am not all negative. Penn Fabricators, who did our countertop, was fabulous and I will give them the review that they deserve. Overall, if you live in an apartment building and you are looking to do renovations, do not use Home Depot.

The first replacements were also flawed, and the second replacements were the wrong size. To be clear, we're not being picky. The company agrees the work is substandard. For the inconvenience we have suffered, one would expect some sort of discount or compensation...after all, we haven't received the benefit of the bargain we are paying for...but Home Depot has never apologized or offered to work around OUR busy schedules. How many more days of work must WE miss, merely so Home Depot can not do THEIR jobs up to par? DO NOT TRUST THE FUGLY BUMS AT HOME DEPOT TO DO YOUR KITCHEN REMODELING. YOU WILL REGRET IT.

Everything, including the installation, was purchased through Home Depot. The total cost coming to approximately $27,000 for everything. We were told multiple times that Home Depot would take care of everything and our kitchen would “look like it should be in a magazine” when it was done. Any damage to walls or anything while demo and install were taking place, Home Depot would patch and paint to match our existing. We didn’t order new flooring, because the kitchen was already costing so much!

We paid for everything up front (a mistake apparently) at the beginning of July 2019. Our old kitchen was demo’d on 7/26/19, and we were promised that everything should be done by August 9th. Again, the kitchen is small, and since we weren’t changing any flooring or lighting or the layout, we had no reason to think it wouldn’t be completed when we were promised. We planned a family reunion at our house for 8/17 for 25 of our family members.

Needless to say, it has been a nightmare since the Home Depot contractors demo’d our kitchen. Problem after problem, and none of them our fault. We are now three months in and our kitchen is still not done. Despite almost a year of meeting and prepping, the lower cabinets that were ordered were the wrong size (again, it’s a small kitchen, there’s not very many cabinets). Our cabinet brackets are loose, so some of the cabinet doors overlap when you try to close them, one of the cabinets is cracked and they installed it anyway, our lower cabinets were installed crooked, we have a recessed wall for our refrigerator, and the wall has holes behind it (like i can see our garage!).

Our actual walls look awful, they are dinged and scraped and where they demo’d our old cabinets, they basically just slapped some white paint up there to try to cover it (our kitchen walls are not white, it looks awful). We have several items that have been sitting in our garage for months that still need to be installed, etc. We have no water, no working sink, no working dishwasher. For three months. We had no working oven, until my husband finally just installed it himself, even though we paid for Home Depot to install. My husband also installed our new refrigerator, which Home Depot was supposed to do, after it sat for weeks in our garage. We have no water, so once we were finally able to do a little cooking, thanks to my husband installing our oven, we have to wash our dishes in our backyard with a water hose, or in my CHILDREN’S BATHTUB!

I’ve only listed a few of the big problems here, there are way too many little problems to list. Home Depot is not responding to us, or they keep putting us off. Someone was supposed to come today to do some work, but, as usual, my husband got another text today saying they can’t come. I have sent EIGHT emails to Pam ** in the past week, and she will not reply to me. I have confirmed her email address and that she does still work there, and she told one of the HD contractors that she is receiving my emails, she just is not responding. My husband calls and emails with little to no response.

Needless to say, we are devastated. We had to cancel our family reunion, we have gone WAY over budget, we have spent almost $30K, this is a year-long process, we’ve had no kitchen for almost 3 months. We couldn’t cook for two of those months, at least we can use an oven now, thanks to my husband. My husband and I have 3 children. Having 3 hungry kiddos, and no way to cook is not fun, and we can’t afford to eat out every day!! We saved for years for this. And not one person at Home Depot seems to care. We have been blown off time and time again. We are not rich people, lol. We had to work hard to save for this “once in a lifetime” kind of remodel, and it has been a nightmare.

It is now mid-October and we're still waiting to hear when the repairs will be made. One example of their work...they removed 5 existing under cabinet lighting fixtures and never replaced them. We still have wires protruding from the walls for those! Even though the work and materials have "lifetime" warranties, they are not at all responsive. Save yourself the hassle and stress....I CANNOT RECOMMEND HOME DEPOT INTERIORS FOR ANY JOB. Very disappointed in quality, service and responsiveness. If there were an option to give zero stars, that would have been my rating.

The installer had to be asked to clean up after himself on the first day whereby he said he never does. Only at the end. He further shared he really doesn't want to be doing this much longer but likes when Depot gives him the job because he is not responsible for any of it. Folks I kid you not! Promised crown moulding. Nope not happening. Promised built up island to match height of perimeter. Nope didn't happen. Told a cabinet which appears crooked due to sag in ceiling would be corrected for visually with laminate and plywood. Nope didn't happen.

We were told to remove under cab lighting. We had electrician do it. Installer covered the wires. One problem after next. He then hung up on our electrician. When we tried to problem solve. We informed install manager who never comes out to see the work and at this point we have asked for another installer to complete the job. I could go on but you get the gist. Take your hard earned money elsewhere.

At this point I was having the sink, tap and waterlines connected. After installing the sink the plumber refused to continue to connect the waterlines because the bottom floor of the cupboard was spongy and wet. The subcontractor said it wasn't his fault and who cut the water lines and removed the t joint? So Home Depot kept me from having water in my kitchen for 9 months. Yes, 9 months. If it wasn't for my own insurance company and an extra $1,000 I still would be waiting. Home Depot refused to owe up to shoddy workmanship by their subcontractors.

By the way I had to prove that it was wet, leaking and that there was damage done, but all the subcontractor had to say, it wasn't his fault and that is what their complaint department accepted. They had me doing jumping through all kinds of hoops for 9 months. Eleven months later I have my kitchen, no thanks to Home Depot, the manager of Woodstock's Home Depot and their customer care service. I was also emailed and told not to contact the manager of the store because they were handling it. Handling what? Also the manager was to meet me twice for refunds and chickened out both times. I have spent over $30,000 on this kitchen and other home repairs in the past 2 years. I won't set foot in another Home Depot again. If any of you are smart you too will stay clear of Home Depot. Home Disaster!

I purchased a kitchen in April from HD, supplier was Fabritec. It's been a nightmare. You can get the details from my earlier review. I'm still waiting for 2 cabinet fronts, almost 7 months later! I'm adding this new review to let people know about the bankruptcy, because I think if you're going to spend thousands of dollars on a kitchen that is suppose to be guaranteed for 25 years, you should know you are dealing with a supplier (Fabritec) that currently is in bankruptcy protection.

Original Review: I ordered my new custom designed kitchen cabinets from Home Depot Newmarket, Ontario on April 3. I was told it would be delivered in 4-6 weeks. The supplier was Fabritec. The order finally came 9 1/2 weeks later. The order was a disaster. Items were missing, some were incorrect sizes, most other items were damaged. Everyone apologized, said they would fix it, blah, blah. 2 months later the missing and incorrect items show up and they are STILL the wrong sizes and damaged.

It has now been almost 5 months and half my kitchen is still waiting for replacement pieces or missing items. At best the items will arrive in good condition in the next 2 months...making the promised delivery of 4-6 weeks ACTUALLY 7 MONTHS. Home Depot says they have no influence over Fabritec and how quickly or the quality of the cabinets. Yet they are the ones selling and promoting the crap! I paid over $14,000 to Home Depot for a very small 10 x 10 kitchen, only the cabinets and not the installation and now they tell me they have no control or influence over the supplier. WOULD NEVER IN A MILLION YEARS BUY ANYTHING...ESPECIALLY A KITCHEN FROM HOME DEPOT OR FABRITEC AGAIN. Worst consumer experience I've ever had.

Our loan is supposed to be interest only for the first 6 months so I have been paying more each month to pay down the principal. The problem is they apply your payment this month to the next month’s bill, so all your extra principal payment is covering the interest and fees. And they won't fix it! Matt ** is our contractor and is a lazy liar. He'll tell the saleswoman that he called us and has been in contact when in fact he hasn't. (when we can get the salesperson to call us.) Home Depot, terminate your relationship with this vendor, they are dragging your name into the toilet!!! Do NOT EVER do business with Home Depot's kitchen cabinet refacing program!!! I'm $11k into a pit of hell!

Have been without a sink since old cabinets were torn out. Manager at Home Depot basically implied everything was normal. My problem.. I didn’t address that they questioned whether I had paid for countertops. I paid when I ordered. I will never purchase anything through Home Depot again. I purchased windows through them last year and was happy. Thought I could trust them to not string me along. Very, very disappointed. Average time for kitchen remodel according to internet sources is 6-8 weeks. Mine won’t be done in 3 months plus and that is phase 1. I am trapped. Buy from someone else.

When they disconnected my old dishwasher they forgot to cap off the pipe so when our neighbours ran their dishwasher the dirty dishwater came spurting up into the cabinets they had just installed. There was also a second leak in another pipe caused by them. They had us find plumbers to fix the situation and Home Depot paid them but it didn't help the stink in my kitchen from the cupboards. The measurements were not done correctly despite my sending them the specs for the new appliances and the fridge has a huge gap around it on all sides and it looks terrible. I was told they could put in trim to hide that but this was never done.

On February 21 the floor installation people were supposed to show up - they did not. They finally got there two days later. On February 22 the counter installation people did show up but couldn't do the job because the cupboards were not installed. They finally installed the rest of the cupboards (including replacing the damaged one) on April 15. This was 2 MONTHS later. Not 2 WEEKS later.

When they finally came in to measure for the counters - the quote went from $3300 to $4200. At this time we decided we'd had enough and did not want to continue with Home Depot. We requested that they refund the money we had already paid them for the Backsplash tiles and installation. We were told they had given the tiles to someone therefore would not refund the cost. They did not give them to me so I have no clue who picked them up. This is their responsibility to keep track of - not mine.

We are now currently out the money for the backsplash, the compensation they had promised us for work days taken off to be there and they didn't show up and our kitchen is only half done. We have tried to come to an agreement with them but they keep changing the contact person for us while telling us no one else has authority to talk to us about the case. We are now on our seventh Home Depot representative (Vikas, Rhonda, Jim, Jim #2, Chris, Steve and Lupna) and have gotten nowhere. Despite promises they NEVER return phone calls. Don't use this company. When something goes wrong they will not help you and they will not honor their promises!

The replacement pieces took a few more weeks of hounding to order and receive, and then they came with a different style of slider hardware so we had to remove and remount them all. Too many build quality problems to list, but they include drawer sliders pulling off of the cabinet wall as they were insufficiently attached, drawer faces partially held on by stripped screws, broken finger-jointing that had been glued together at the factory, etc. It has been six months since we raised our first concerns, and we are still being stalled for our requests for compensation. We paid a LOT of money for these cabinets, and will need to spend a bunch more time fixing their poor quality. We really regret not going with a smaller, local company that would be responsive and accountable - it's not like they could make a worse quality cabinet!

Why go to Home Depot for help? Why use Home Depot to purchase and install the cabinets. Very poor follow-up. No help from Home Depot to assist with the delivery of replacements. We only heard from a manager once. That was as a result of our complaints due to not hearing anything regarding our problem. He left and no one told us.

As far as KraftMaid. They became adversarial especially their local district salesman. He became sarcastic. We went to the Regional Manager for KraftMaid. He has been helpful. The problem was simple. The quality control by KraftMaid was poor. If we found defects like cracks or holidays in the painted surface etc we went to the back of the production queue as I mentioned earlier. It took WEEKS to receive replacements. Do not use Home Depot as a contractor for a product purchase including installation. The contractor doing the cabinet installation was EXCELLENT NOT HAPPY, NOT HAPPY.

Installation is not within industry standards as we have cabinets coming apart, uneven trim, shims falling out and other problems. Maybe it has something to do with the cabinet that is cut on an angle; not square. This experience has truly been a nightmare. It is only natural for the customer to expect a quality door finish as well as quality installation that reflects the high price tag. My advice to you is to choose a small-town store to give you the kitchen of your dreams!

HD immediately take care of window but flooring goes through there insurance company Sedgwick!!! Sedgwick sends out another third party adjuster. He gives Sedgwick his finding. Sedgwick is not returning any calls after a months of damage floors. This remodel is for to sale property. Cost me more money just sitting waiting for Sedgwick HD insurance to cover flooring. If don't hear something in next week file lawsuit breach of contract both subcontractor and HD.

Despite how devastated I was, knowing I would be without a kitchen, I told the contractor to send the cabinets back. It is now February of 2019, and I still do not have my replacement cabinets. My contractor attempted to work with the store, and reported he would either be on hold for long periods of time, the call would "drop", or, if he did speak with someone, they were unhelpful. On the 29th of November, I became involved and began calling corporate, as well as the store. I experienced the same issues with the store, but I did actually speak with the salesperson who sold my cabinets, who stated my contractor did ask for mahogany.

This continued for almost a month, where I was making calls every few days. What I was told, by Home Depot corporate offices, is that it is up to the store manager whether they decide to exchange or return merchandise, and that the store has to watch their bottom line. Corporate cannot, or will not, override the store. This is an unacceptable situation. It took over a month and a half for anyone at Home Depot to even agree to exchange the cabinets, but they are requiring a 15% restocking fee. Mind you, no consideration has been made for the time I have spent, without a kitchen, during Thanksgiving and Christmas. This particular store is a home improvement store, in an area that was hit by 2 Category 5 hurricanes. I know they have been extremely busy and their "bottom line" is in no danger. This shows how "compassionate" Home Depot is toward their customers.

I sometimes wonder if this was the first kitchen that they ever did? I’m not the type of person who normally comments on anything good or bad but this was just so bad I had to put it in words... Thank God I’m just a single guy because if I was married I would most certainly be getting divorced right now!!! There is no way that any woman would have put up with that timeline!!! My advice for Home Depot is to get out of the home projects field completely... I would have paid $5000 more to someone else who could have completed it in the allotted time.

HD Corporate office advised me to ask for half of amount I paid in reimbursement which I did, Then she turned around and offered me one sixth which I refused. Ended up with ZERO reimbursement. They were also supposed to reimburse me for a panel damaged at installation. Never got it. They do not care once they receive $$$$. Called local store Mgr and asked for someone to come and look at my negligent job and they refused. Also asked for a different MGR to call back. He never did. I will never step into another HOME DEPOT again.

I asked them to show me ANY thing that shows the color they gave me after I paid and they have failed to show me anything that they sent me which shows the wrong color. They even went as far as to change a document I was sent. They tried to send me a copy of a document they said they sent me on a specific date and even gave me the email address they said they sent it to, so when I went to my email to retrieve this document it was different than the one they changed to show the color. Even after showing them that I was never shown anything that has the color I have ended up with they are basically saying I am lying and they are right. I KNOW I TOLD THE GUY THE COLOR I WANTED and I have proof that I took a picture of the color a few weekend before I had to finalize the color.

They are crooks and will not correct a mistake an employee make in entering the color and now I am stuck with a Quartz countertop I don't want, 2 cabinets that are broken and instead of Home Depot fixing the drawers they just gave me the hardware to fix it myself, even after I explained I paid huge money to have all the cabinets come in one piece and didn't think I should be the one to put the broken pieces together. DO NOT BUY FROM THEM, I have ran into quite a few people now who have said they have had very bad experiences with Home Depot so please don't waste your money because if they screw up you will have to pay the consequences.

Once they arrived, we realized the replacement corner cabinet door had also not been ordered. The installer was the only person who seemed to be on top of things and did his job as well as he could. The lack of communication, with Ignored phone calls and no reply to messages is appalling. How does a company like Home Depot stay in business with such a lack of consideration for their customers? Now awaiting linen cabinet doors, as ones ordered weren’t correct, and once again no response to our calls. Never again will I go to Home Depot for cabinetry. By the way, this was handled out of the San Antonio branch.

The appliance salesperson made mistakes with our orders. The appliance delivery company delivered damaged goods, then took weeks for pick-up and redelivery. The biggest, and still ongoing complaint, is with their tile installation sub-subcontractor through Precision Counter Tops, whose original installation was unacceptable, as was the repair. We were scheduled for a complete tear-out and re-do, but it's now been postponed. A comedy of errors. HD must take responsibility for the poor work by their installers.

On top of the delay, I have to step in and take the lead to communicate with Home Depot. They completely drop the ball on keeping me in the loop. In addition, Home Depot changed my design without my approval. For example, the cabinet installer told me that he cannot complete his task because the drawing does not include a double oven. However, the double oven has been installed already and I specifically told the Home Depot sales rep about the double oven before they move forward with the blueprint. Overall, my family is still going through this never ending nightmare.

Second delivery attempt - another person this time, and again within seconds, without even a cursory attempt, announced that it was impossible to remove the dishwasher. My kitchen had a tiled floor and he was afraid he would scratch it during removal. My husband who was around offered to help in the removal, but he muttered something about not having the time, it would put him behind in other deliveries. We had prepaid about $144 for installation, haul away and installation accessories. Talked with the delivery company and they said their policy was to never work in kitchens with tiled floors, and they were canceling... Maybe mine is the only tiled kitchen floor in all of America! Note that the first delivery person made no mention about the floor. They were willing to just drop off the dishwasher in my kitchen and leave. Disgusted with the whole experience, asked them to take the dishwasher back and went ahead and canceled the entire order.

I was promised I would be reimbursed for those additional costs and that has not happened. The second countertop Home Depot installed is a different shade than the rest of my kitchen countertops they initially put in. Issues and complaints were escalated and I have not been contacted to see how Home Depot will resolve these issues. I have been calling for weeks and no resolution is offered or approved. I had to file a dispute with Home Depot Customer Solutions and Escalations Dept. I hope to get some answers and some help from them.

Total cost for project was $15,483. I have countertops that do not match, customer service representatives that can't answer nor resolve my complaints. Managers that do not return phone calls. The material they used to reface cabinets is peeling and that is an issue I have not even been able to bring up because I can't reach anyone in that dept that can help. It's been a nightmare. I had to call two weeks straight, twice a day just to get them out here to finish kitchen island and baseboards.

I signed the agreement on 3/22/18 and sent it in the provided UPS envelope. The agreement stated I would receive the gift card within 15 days of their receipt of the agreement. After a while and after the 15 day time frame came and gone, I tried to contact Blayne to ensure my receipt of the gift card. Blayne dodge me for about 3 1/2 months. I finally had to contact the headquarter office and open a case number with customer resolution. Which Blayne told the headquarter office that he sent it in the mail 7/3/18. I gave it a week due to the holiday and still nothing. I finally got a money order sent in the mail on 7/13/18 by the contractor. My experience was great until I was promised something from appliance damage and was given the run around by the installation manager.

In the months it's taken to get these countertops, I could have more than made up the cost of having them done with a better material through a private company. On top of that, they charged my card incorrectly multiple times, and refunded it to the wrong card. Thank goodness for Amex moving it to the right account for me. Spend the extra money up front. Everything they estimate you is a lie.

They were also delivered/installed with some clear substance that I can’t wipe off (probably some type of sealer). I recently reached out to them to fix but it has yet to be addressed. When I purchased the expedited service they said they do the demolition to the old countertops the day before install (that later turned into a same-day demo). I requested that the countertop demo be done right away (10 days earlier) so that if something came up I would be able to address it, get quotes, or handle myself. They said that there wouldn’t be a problem and that it is protocol and they have to demo the day before (which again turned out to be the day of the install, not the day before). As soon as the demo team arrived they told me that the install had to be rescheduled out because I need new valves under my sink (I couldn’t go any longer without my kitchen… Those of you who know about type 1 diabetes in children know what I’m talking about).

I assumed this was a big deal and asked them what the charge would be to handle it as I needed my kitchen back in order for my son ASAP. They said the charge would be about $500 plus a $253 teardown. I didn’t know what this meant but it seemed like a big deal as they would have to leave, stop the job, and reschedule me out for another time and who knows when they would be back. The description of work needed was that everything is on pause until this happens because its important and needs teardown (very poor description that wasn’t true). I called and asked them if there was anything they could do on the price and they said no. Assuming this was just a really big deal I just said, "Go ahead" so that we could get the install done. This is the point where I felt completely taken advantage of. They finished that “work” in less than maybe 15 minutes.

They used a couple of maybe $10 parts and moved on to the countertop install. I said, WAIT a minute, I’m going to call the office back because that is ridiculous for 15 minutes of work. Someone who wasn’t paying attention like me wouldn’t have known that their $753 dollar charge was COMPLETELY not reasonable and they were taking advantage of consumers like myself. They described the valve replacement and “teardown” as something that seemed like a big deal, later to find out it was resolved in 15 minutes and they had $753 dollars additional charged to my credit card. This is ridiculous, hence the poor review. I called and spoke with Dolores ** and she said she wasn’t going to do anything for me, wouldn’t work down the price, and had a very rude tone. The others involved in all of this ere Bailee **, Erica **, and Glenn ** (the salesman).

Had they completed the demo when I asked I would have been able to investigate and compare prices or do it myself, but they did not. Had they told me that the “teardown” they were talking about was just to take apart my old parts under the sink. I would have done it myself! The installer even said he would have done it without question but the office had to be called because of the valves.

So he was just going to do it free of charge, but once the office was involved they charged extra. I feel like I was taken advantage of because they didn’t come to do the demo earlier like requested, they knew I would want it done that day and I’m sure they do this to other people in a jam. They didn’t give me the opportunity to compare pricing. Consumers be aware of these ridiculous charges and unnecessary pressure. I hope no others get tricked. Home Depot needs to find a new vendor for their countertop install. I’m really disappointed and was ripped off.

When HD was informed of the problem, they promised to fix it. The tech came out and fixed the problem with the dishwasher but was not prepared to do the stove. Now three months after starting this project, we still do not have resolution on the stove and missing molding. We are quite disappointed in HD’s lack of response and would not recommend using their services as a result. The cabinets and the appliances look great, but the countertop problem has spoiled the whole project. Had HD delivered on their promises we would have given them a good recommendation, but lack of follow up has soured us on their services. See the pictures below to see how HD has left this project hanging for two months.

I called and told them I have Dr. appt at 10 a.m. and they said they would change the notes for 1 pm delivery. I get home at 11:30 a.m. on Thursday and they had called me for delivery at 10:00 a.m. I called back again, and they said I missed the appt and would need to reschedule. I told her about the previous conversation about the Dr appt. She said she sees the note, but they cannot dictate when deliveries happen - its all done by gps. There's no way to deliver today. How is the communication so messed up here? I told her to cancel my order, she couldn't do that, I had to call another number and go through the whole saga again. Finally got order cancelled and they promise full refund in 5-10 days... we'll see. Here I sit, 2 weeks in with a broken hand and no dishwasher. I will never order an appliance from Home Depot ever again.

February rolls around, permits were granted and everything seemed fine. We would check on the house weekly, call the construction company and Home Depot with no call backs with no luck. Well, now it is March, 2018 and we are told things "in an ideal, perfect world" would be completed the beginning of April. They lost our floor order, so now we can't put the floors in. Our cabinets have been sitting in boxes in our house for weeks, and we are moving in. We had to pay three months of extra rent with the expectation that by the time we moved in the end of March the kitchen would be done (every month asking our landlord to extend).

Now we are moving in next week, our floors have magically disappeared, there is no end date in sight, and we are STILL getting the runaround by Home Depot and the local contractor they work through. This is so amazingly unprofessional, I have NO idea how Home Depot has a renovation section of their store. We have been put off, lied to, and now we are out almost $10,000 of extra rent and now food we are going to have to eat out for an extra month because we are moving into the house with no kitchen.

Sedgwick was going to close the claim until I contacted them and told them they were not going to do that because my microwave was not fixed, they once again made me contact Linn Star who after several phone calls and emails finally agreed to buy me a new cabinet and mail me a check to have my contractor install the microwave correctly (I refused to let them install it, if they couldn't do it correctly the first time and it took this long to get it fixed why should I give them another try). It is now 3 months later and I just got a call to schedule delivery of the cabinet, I still have not seen the check. I will NEVER recommend or buy any major appliances from Home Depot. Anytime I would try to contact Home Depot they would refer me to Sedgwick. Save your time, money and patience and DO NOT have anything installed through Home Depot, once they have your money they don't care what happens!

We called Home Depot and it took a week and several calls from us before we even got a callback. They scheduled a time to come look at the shoddy work only to have the contractor they hired call and reschedule causing us to cut plans short to be there. They came to “fix” the backsplash and clean up but I’m still not satisfied as Home Depot did nothing and made us deal with the contractor they hired.

The tile is cut unevenly and when we went to put the light covers and electrical covers back on, there are gaps and also cracks in the tile. Erskine Interiors who did the project for Home Depot made light of the whole thing, making our time not seem worth anything for the 5 Saturdays and the one weekday we gave up for a backsplash install. They offered $300, just to make me go away. Home Depot did nothing to make this right. We spent a lot of money there and will close our account once this project has been paid off and never shop there again. Very poor service in the way they handled this, or should I say I the lack of handling this. Tarnishes the whole projects. I want Home Depot to make things right.

The new contact, a divisional manager, immediately offered us a $2,500 credit which was much appreciated. December 15, 2017 worker arrives to fix everything without any idea what the 4 problems were. Then after opening a box with repair materials, we discover all materials incorrect. He told me he'd file report with local office and I sent email to manager without any response and once again was ignored until January 18, 2018. That day I requested additional compensation for further delays. Was told that's possible but not until all work had been completed. February 7, 2018 all repairs completed and we finally have use of the entire question. Contacted manager same day to express our satisfaction and work out final credit amount. It's March 16, 2018, five weeks later and no response! To be continued...

Although they confirmed a 10 am Monday arrival they were a no show so I called them and was told when they were loading up their truck they found they were missing some materials, "So we're not coming." I was like, "Really? You confirmed on Friday, I spent the whole weekend getting ready, now I have an empty kitchen and you're not coming and didn't bother to call?" And they blamed their contractor.

They said they would get back to me that day with a delivery date for the materials. I got no phone call so I called back. Now I was told the guy who was supposed to call me had a car accident and the manager would look in things and get back to me. After not getting the update I was promised I called them 3 days later and was told my materials were shipping from Canada on 2/28 and they could start the job on March 5. I said they may need to deal with customs, "So let's target March 12." I received a call on March 7th (which is an improvement I guess) stating there was a delay and the materials won't be shipped until March 15th. Then he went on to add, "Sorry for the delay but we're dealing with a new supplier." I said, "Don't blame the supplier because from my perspective the problem is HD."

HD visited the house and took measurements. HD sent someone to the house a second time to take measurements a second time for the purpose of creating a build of materials. On Friday HD confirmed they were starting on Monday. On Monday HD was a no show and no call because as they were packing their truck they determined there were materials missing and they didn't want to do a partial on the job and revisit later. HD said they would call me that day with a new delivery date that may be as soon as 3 days. I got no phone call because apparently the guy who was supposed to call had a car accident. Spoke to manager who said he was taking ownership and would get back to me with a delivery date. He did not so I called back 3 days later and was given a ship date and we arranged a new install date.

5 days after the materials were supposed to ship I was called and told the materials had not shipped because the company they get them from in Canada ran out of materials themselves. Now I'm given another ship date. To say the problem is their Canadian supplier is reprehensible. The problem is HD. Since I have a contract I don't know how this will work but if the materials do not ship when promised I am canceling the whole thing and starting over with someone else even if I have to sue HD for what I've already paid.

What a disappointment. I used HD expo years ago when I rebuild my own bathroom and it was wonderful. Pallets in the garage and with each phase of the project I would go down and get what I need. How far they've fallen. Oh, just try complaining to someone. Call HD and they route you to the local home services office that screwed things up in the first place. It's like they get customers using the HD name, HD takes their percentage and walks away. I feel pretty stupid trusting HD.

3. The wall on the right side still had and has old caulking and crap stuck to my wall. It was to be fixed and cleaned off so that the installer from Majestic Marble could caulk the side. When I complained to OUT OF SPACE to Dean and to Irfan, who is the project manager about it, I was informed that It should have been sanded and repaired so the countertop could be completed. Ben, who did the cabinet job, was sent back, not to fix the wall but to just add caulking. He kinda laughed about it as if it was not a issue. The wall and the wainscoting, which was broken and reattached broken, looks like crap. My daughter took it upon herself to fix it. Again it was laughed off.

5. The back wall under the backsplash which I didn't replace, showed the old green paint that I was told not to paint over, we were going to attached a strip of quartz to cover under the black splash it, was silicone with clear and shows the discolour through, makes it look moldy and dirty. 6. The vinyl skin that is stuck on the front of the shelving and stripped along the cupboard front, was never prepared and therefore is not sticking the way it needs to be. It's bubbly and started to already lift. When Ben can back again, I asked about this and left me glue to fix it. He added some to one part that was lifting. Some areas that needed the skin were missed and it shows.

7. The new drawer cabinet I had made was installed and between the countertop and first drawer, was hollow, and a strip of vinyl skin was added across the opening and when I placed my finger there, I could pretty much push it through. It is attached to nothing and in a short amount of time will be pushed through and will be left with a hole. 8. The vinyl strip under one of my cabinets is cut crooked looks like crap.

I have been fighting this since Nov. This should not be happening. I have taken off several days from work just to deal with it. I am asking for a refund and have also gotten in a new professional contractor to look it over. What he saw verified my complaints and also told me I overpaid. I am in agreement with him as I paid for a job I thought was professional and got a crappy job. I was told by OUT OF SPACE, they would come back and fix the issues but I don't trust them. I asked for someone else to come back rather than the first guy BEN who cut corners and did a crap job. I am in the works with HOME DEPOT to get a full refund. DO NOT USE THESE PEOPLE.

The next problem came when the missing cabinet was installed crooked as the company did not give the installer the lazy Susan hinges. I told the installer the door was crooked and there was a huge gap as the crooked door was not aligned with the frame of the cabinetry. I then asked him to go to Home Depot to buy the lazy Susan hinges. He went only to return saying he could not get them. He told me the company would call on the Monday January 22-2018 and have someone come out. No one never did. I have opened numerous complaints to Home Depot only to be given no answers. I had to report this to the Better Business Bureau.

Total Kitchen Refacing told the BBB I refused to let them in my house to fix this crooked cabinet which is false as they never contacted me. They have misrepresented the correct actual facts of what kind of poor service and workmanship they provided to me. I refuse to go into another Home Depot Store again. It will be Canadian Tire or Lowe's Canada. Eventually I had to pay out of pocket expenses to have a handyman remove the crooked cabinet, install the correct hinges and put the door back on. I never imagined that Home Depot Installation Services provides the worst customer service I have ever experienced as a Canadian Consumer. Also TK Refacing (Total Kitchen Refacing) located in Markham, ON is just the same. Do not hire any contract services with either as you will get burned just the way I did.

I was charged for two glass panes and they were not provided and the installer says Home Depot doesn’t even do glass panes. They told me about three weeks until install and waited 6. They rescheduled on me so many times after I had taken off work already. They originally wouldn’t meet with me because my husband was available and they would be giving me “an estimate, the real money, and would be taking a significant amount of time out of their day.” The sales guy said he would be present at the completion of install to verify everything went as we talked about, I have never seen him again.

After several hours of phone calls with ACS and Home Depot I was given 2 different reasons for the change and assured a crew would be here first thing Tuesday morning and would finish the work in time for the plumber to come. 10:10 the crew showed up - but with no materials, which had been discussed with the manager the day before (that the crew needed to pick up the materials). I called at 9 am and the manager assured me they were on their way. When I called the manager back at 10:15 he said that was a mistake to ask about the materials - he is now telling me he told them to come to the house first and check to see if they need anything, yet the crew thought I already had the materials. The customer service has been just horrendous. Then to top it off Home Depot called me last night about the balance due. No, I'm not giving them another dime, told them to talk to the manager that I have been dealing with.

Oh, and let us not forget that the countertop subcontractor arrived but said they couldn't remove the old countertop so simply left. All the while we are living for more than 6 weeks out of boxes with all of our kitchen "stuff" packed away. When we would make calls to the General Contractor, Matt, we should have saved our breath. Because we continue to seek compensation, we discovered that Matt is no longer employed by Home Depot. Samantha has taken his place and because our complaint is 6 months old, she has really nothing to offer us. This project was nearly $20,000... a huge amount for us to invest with little or no reward. My wife and I continue to love the refacing idea, but would NEVER recommend Home Depot for the project. The anguish was not worth the reward. Because of this experience, Home Depot will not be receiving ANY of our future business. Go elsewhere people.

Home Depot asked for a lot of money down. This is not standard practice for a remodel. I am not sure how Home Depot gets away with requiring so much money up front, but as an estimator in the commercial construction business for over 20 years I can tell you this is not normal and appears to be illegal per the CA State Licensing Board. If my wife and I had not pressed Patty at Home Depot to tell us what was going on, I don't think Andrew ** would have ever contacted us.

The initial email from Andrew ** on Friday stated that we'd be contacted the day before the estimate/site visit with a time window. This did not happen until we called Patty at THD, who then had to call Andrew **. It appeared that we had been forgotten. We were satisfied with Andrew ** responses to our questions, but we cannot agree to pay for 100% of the countertops before the job is complete. Paying for 100% before job completion, and getting bad customer service is a recipe for failure. If the install is unsatisfactory and as bad as the customer service we have received; then we have no leverage to fix the problem.

Maybe I am a picky customer because I am an estimator for a large construction company. However, I can tell you this process has all the red flags of a job gone wrong. I have been working for general contractors in the Los Angeles industry for over twenty years and this experience has been unprofessional and frustrating. I have paid THD $1,200 and the Andrew ** estimate/site visit was $250. I expect a refund of $950 immediately."

The same thing happened to my LG refrigerator. The store worked with me on the refrigerator. I was not informed that the countertop was going to be seamed together. It looks awful. I've called the corporate office several times over the past 5 years. The countertop had a chunk miss out of it that I noticed and a company came out to repair it. That was not first quality as far as I'm concerned. Never having done a remodel I was unaware of what could and would happen. I assumed that Home Depot sold first quality products but as I've mentioned, I'm not sure now! My last communication with corporate at Home Depot was very unsatisfactory. They said too much time has lapsed. I've been trying to get a resolution for over 3 years with no resolve.

I also bought all new doors for my entire home. This included a full stained glass fiberglass front door. They measured for it but it came in wrong. They installed it anyway. Later on they sent me a refund for that door. All the materials that I needed to do finishing for all of the window frames, faucet, cabinet hardware was purchased from Home Depot. If I had a do over, I would NOT go to Home Depot! Unfortunately I will not get to do a do over in this lifetime. I hate Home Depot and their attitude and unsatisfactory customer service. I don't enjoy cooking in my kitchen anymore. I should have used local businesses and supported my local economy! This goes for all of my doors as well. The resolution that I would like is new countertops and a new sink. I've considered calling the local news stations and sharing my displeasure with Home Depot and their poor customer service.

"Home Depot Installations" in the Houston area is a complete disaster under the direction of supervisor Dana **. As a supervisor, Dana is a complete joke! If this were part of a small independent mom-and-pop business, I would tell them that they will be out of business very, very shortly. I am totally shocked that a company the size of HD puts up with the horrible customer service and the disorganized, deceptive activities of their people. HD does not appear to care at all about the bungling that I have had to put up with.

In addition, I was originally told that my granite countertops came with a lifetime warranty from HD-- no questions asked! That appears to be a lie. Is dishonesty also sanctioned by HD? If there are any management people at HD that are concerned at all about this review, I suggest that they contact me Immediately. I feel sure that no one will contact me. On several occasions I have requested that someone call me but I have had no response from HD. I have asked repeatedly for the supervisor, Dana **, to send me the contact information for her boss and she simply ignores my requests. Don't buy your countertops or anything else from HD! It's hard to imagine that such a big company could be in such complete management disarray!!!

I would like someone in that business to treat me like I am a valuable customer. They think because they took a 1000 dollars off then that fixes everything, it might have if after that my husband wasn't hung up on and my hinges were not something that I was promised and then was told they weren't in my contract and they did me a favor giving them to me. After I was told they were a definite. Tell me what I am suppose to do. Very unhappy customer. Have nothing good to say about this store and that makes me sad. Oh that's not true they are all fabulous liars and good at trying to make it like they did us a favor.

As a salesman, I was immediately collecting up to 12% of the total cost in commission alone! That means if I sell you a $25,000 kitchen reface (which is fairly common), the salesman is collecting roughly $3000 right off the top. No joke. Worst of all, you actually can get an entirely new kitchen for far less than a simple refacing job. They will diminish a full kitchen tear out and vilify the entire process and tell you how inconvenient it is and how many hidden costs there are BUT even after the hidden costs IT'S STILL CHEAPER.

There are very rare occasions where refacing is a better option. Ask yourself these questions: 1. Do I HAVE to have my kitchen remodeled in 3-5 days or is it ok to be inconvenienced for a few weeks to save $10,000? 2. Will removing my cabinets do irreparable damage to some irreplaceable item in the house like specialized flooring, expensive countertops, custom woodwork or some other one-of-a-kind feature? 3. Do I have an inability to shop around and simply want to purchase the first thing that's offered to me? If you answered "no" to these three simple questions (which 95% of people will) then cabinet refacing, at least through The Home Depot, is not for you.

I LOVE to cook, so was excited about this project. Well, the excitement did NOT last. I was NEVER told that I would need a building permit or an inspector to come to my home when I designed my kitchen, ONE sentence, that's all they should do. After all of my phone calls and complaints, they still are saying this will continue to be their policy??? I told them if I would have been advised, I STILL would have bought my cabinets and appliances but would have had someone else do my install. Now, because I was NOT advised until the DAY BEFORE, I couldn't change it, so the inspector for my municipality likes to be a pain to EVERYONE THAT I HAVE SPOKEN WITH THAT HAS HAD DEALINGS with him. He has brought me 5 weeks BEHIND schedule at this point. I have had to reschedule my appliance delivery twice, my floors being refinished and have had to rip down new drywall twice, all because of the inspector.

Now, if I would have known, I would have had someone I know put my cabinets up, but they did NOT tell me so now I AM behind schedule AND had to RIP DRYWALL down TWICE!!! SO all of my complaining and crying, because that has been daily since I originally dealt with this inspector, the manager of the WNY stores only offered me $200 credit??? I have spent WELL over that in paint alone since I bought the highest level Behr paint, 6 gallons, as well as a 5 gallon bucket of Kiltz primer which all totals more than $500. It's INSANE that a BILLION dollar company is refusing to offer more to satisfy a customer??!!

I told the manager that there is no point in arguing with him, I am so sick that I EVER did this project or went through Home Depot, so to just credit my credit card the $200 and my relationship with their company, Home Depot IS AT AN END... I will NEVER go there again! Not for paint, not for a roller, not for plants, not for ANYTHING!! I will pay my credit card off and cancel the account, he said that he figured as much???!!! You've GOT to be kidding me!!!! GREAT customer service! I have been in retail/customer service for over 30 years and this is NOT the way I have ever treated a customer!!! Suffice it to say, LOWE'S has got a NEW LOYAL customer. As I stated previously, I WILL NEVER GO TO HOME DEPOT AGAIN!!!

I am now convinced that this is done to release Home Depot of any responsibility if the granite counter is not satisfactory. The uneducated gains nothing by choosing a slab in a warehouse. Home Depot stresses that it is a natural product and will have imperfections. Well, they were not kidding! Our piece was loaded with imperfections. It is nothing close to the quality of the same product in the store. It had to be filled in several spots, and it does not have that smooth as glass feel that every other granite countertop has. There are rough spots and ruts all over it. I think it is a second - at best.

The tile that the designer approved is really too busy for the granite. We are so disappointed with the overall look of our kitchen that we have warned everyone we know to not even consider spending that much money at a big box store on such a project. We urge folks to seek a professional designer before making decisions that are too expensive to change. Our designer was little help in choosing backsplash or floor. She had about as much color sense as I do - and we should have aborted the whole project rather than sign.

We contacted HD to tell them we were using our contractor and asked if we should also have him do the install. They told us that the project would not have a warranty if we did. So we went with their installer. At that time I didn't have another quote for the install and I had no idea of how much was involved with it. Well, when the day came, the installer (one person) arrived. I asked who else was helping him and he said that this was a small, easy job with very few cabinets. He said he would be done before 5pm and he was. I was flabbergasted. Over $2100 for one laborer for 7 hours, which is over $300 per hour.

I've complained to HD corporate and the local manager and was told to forget it. I've spent over $25k during the last year there and it meant nothing. This is the worst gouge I've ever had. I'm deciding whether or not to pursue a more aggressive approach. I think HD was very negligent in not explaining what the job entailed. I had no idea if it was a two or three person job that would take multiple days. Had I known, I would have never agreed to using them.

We finally got another sales person to correct the mistake. We had hired our own installer so it cost us extra to have replacement fronts put in. In addition to this they sent us the wrong crown molding & also made a mistake in the cabinet above the refrigerator & then wanted to charge me another $200 to correct it! It was a total disaster. I would never recommend them to anyone. The store we dealt with was located in Wilkes Barre Pa. On the positive side, the subcontractor they use for the granite countertops was really good.

A week had passed & I received a call from the installer telling me that we could not get rounded edges for the laminate. He would have to come back & re-measure. My problem is that when the estimator was measuring & noticed that we had rounded edges why didn't he ask us if we wanted rounded edges. He should know. That's his business. Because we are selling our house & we are on a time crunch we cannot afford to wait for the estimator to come out & measure again. Not sure why he would have to re-measure. I only want round edges nothing else.

For that reason I will never recommend Home Depot for any kind of work. The same thing happened to my friend who had laminate installed by Home Depot. He was not advised he had choices. Home Depot needs people who are qualified. They should be a list of questions they ask the person that is having the work done. A very disappointed customer.

Now reality sets in. Since we are out of state and trying to deal with this from afar things became more complicated. Apparently the verbal contract is a come on and what you end up signing is 6-12 weeks MINIMUM! They do not show up for weeks on end. If you would like pictures of the progress I would be more than happy to forward them to you. Wanted all other consumers to be very wary and take a lot of time reading all the fine print in the contract. Do not be carried away with excitement of the project because you will be extremely disappointed. Basically you would spend much less financially and certainly emotionally by going to a private kitchen remodel store. To be clear, we are dealing with Home Depot in Daytona Beach, FL. Please let me know your experience.

After several unsuccessful calls to Duracite and Home Depot, I tried to fix it myself, but because the setup was rigged I cannot use the dishwasher or the disposal. Finally, I was able to get Home Depot to take action and set up an appointment for Duracite to repair... and Duracite didn't show up or even call on the day of the appointment even though it had been confirmed the day before! I now have a stinky, unusable kitchen with beautiful quartz countertops. If your local Home Depot uses Duracite for countertop installation PLEASE go elsewhere. Trust me, the few extra hundred bucks is worth it to not have to deal with the nightmare that I am dealing with.

Original Review: Jan. 30, 2017

We went into HD store and were told a quote from your kitchen designer. Our estimated quote included ridiculously high travelling charges. We live approximately 100 km from the store. We were charged $98.00 for travelling charges and we were told it was "a one-time charge". We had a quote done for 65 sq. ft. of countertop. The total for the job was $5252.51. We only wanted approximately 32 sq. ft done totaling $3016.00. I receive a quote from the installer for $4655.43. The installer charged us an additional $150.00 plus additional travel costs of $117.00 and an additional $97.50. Also he charged $175 handling charges and $175 in charges for the corners being rounded and instead of charging us for 32 sq ft he charged us for 48 sq ft. Not sure how he came up with that number. We feel as seniors Home Depot tried to take advantage of us and mislead us. Don't say you weren't warned.

About 6 months later I noticed that the bottom of 2 cabinets had deformed. On closer look I discovered that they began to rot. They smelled like mold and began to crumble. Neither of these is under the sink!! I searched for water damage all over the kitchen floor. There was none. We even drilled holes at the bottom of the rotting cabinets. It was dry underneath. I went back to the store, explained the situation and asked them to fix it. Sent them pictures. Listen to everyone saying how they have never seen anything like this before. I send them another email. It's been over a month now, and still no response. Now I am in a position where I have spend few thousand dollars to fix the problem: remove the granite countertops, replace the bad cabinets Home Depot sold me, and install new countertops.

On top of this we were never told that the cabinets had to be installed by Home Depot in order for someone from there to come out and fix the mistake that was made on their end. Also now we have to pay more out of pocket for someone to come out and trim the cabinets on top of the plumbing to be fixed to fit the new sink that we just purchased. We are not very happy and very frustrated at this point. Never again will we go with Home Depot for another renovation project.

We asked if there was someone else that could answer our question which he stated "I'm the only one who does this." Feeling disgusted at this point ~ I let all 6 employees know that we were in the market to redo our kitchen with a very large budget. We also told them, perhaps we'll go to another Home Depot where they will be happy to help. The female associate then stated "fine, go pay more in sales tax" as she rolled her eyes. We immediately reported them to the store manager. We were offered an "appointment" but not for 4 days ~ which is ridiculous. I hope that these 2 particular employees that work at this location in Lakewood, New Jersey are required to take customer service classes. The good news is we went somewhere else with our 35k budget!!!! You lose.

The next job for the back splash and floor installation was to be done by Home Depot's subcontractor American Carpet Services "ACS". They scheduled a 3 day job with me: 2 days for the backsplash (because the sheet rock had to be cut out and replaced with cement board that it would "sit" on) and one day for the floor install. Well, 3 installers showed up on the scheduled morning and immediately complained that it took them 3 hours to get to my house, FROM ANOTHER STATE, and were very annoyed. To make a long story short, THEY RUSHED THROUGH THE JOB AND DID EVERYTHING THAT SAME DAY.

My husband called the company and questioned this and they told him it wasn't a problem, laughed at him and hung up. My husband then questioned the installers as to why they weren't using the supplies that THEIR COMPANY said were required to complete the job. They did NOT cut the sheetrock and use the cement board that was to be installed behind the backsplash and they did NOT use the sealer that was supposed to be used at the seam at the counter top. They told him not to worry, it would be fine. They went ahead and installed the back splash ON TOP OF THE GLUE FROM THE OLD BACK SPLASH THAT HAS BEEN ON THE WALL SINCE 1989.

The cement board was supposed to be installed in place of the sheet rock that was already there and they were in too much of a rush to do the job properly. Well, when I got home from work I immediately noticed that the backsplash was not completed on one side. I also saw that the installers left grout smeared on my fridge, stove, floor and counter top. Then I saw that some of the floorboards were defective as they had a black mark about 2" long that looked like they were scratched and there were spaces left between some of the boards. The next morning THE BACK SPLASH STARTED TO CRACK ALL ALONG THE SEAM AT THE COUNTER TOP.

I immediately complained to the store about the shoddy, sloppy work. The salesman was wonderful but I can't say the same about anyone else. The Store Manager was "bothered" every time I called and never returned my calls as she had promised. I was also promised many times that the District Manager from ACS would contact me and after a week of getting nasty voicemails from ACS, leaving no employee name and phony phone numbers, the District Manager finally called me. She said she would look into the situation and call me the next day to set up an appointment to have the problems resolved. Well that didn't happen for another week and by that time I had been so disrespected, lied to and put off. I told her I didn't want anyone from that company coming back into my home.

I then got in touch with Home Depot Corporate Offices in Atlanta, GA. I've been through 2 reps from the Resolution Dept. that constantly put me off and didn't resolve anything. I then filed a complaint with the BBB in Atlanta, GA and a rep from the Escalation Dept who first told me she was going to try and get me a full refund but decided a few days later that if I didn't let the subcontractors back into my home, there was nothing else to be done by Home Depot and they have closed their case. This has gone on since September, 2016.

My backsplash, which was never completed, is cracking more and more, now even up the wall, every day. I find pieces of grout daily that have fallen off. The counter top is now separating from the wall and is taking the cabinets with it. The film, left by the grout that was smeared, will not come off the counter top. The defective floor boards are popping up. I paid for a new kitchen and got shoddy, sloppy work that Home Depot feels I should be willing to have repaired by the same people that did the damage. I didn't spend nearly $5000 for a "Repairable" kitchen. I paid for a new kitchen and didn't get one. STAY AWAY FROM HOME DEPOT!

Now that piece has to be reordered. The microwave did not fit into the space so the whole section of uppers had to be moved over. I also ordered an appliance package. I had to send 4 stoves back - finally accepting the 5th. Not because it was perfect but because it was the best up to that point and they refused to send any more. We are talking $2300 for a stove that doesn't close well. This entire experience has been horrific. Just to get to this point I had to schedule a face to face meeting with the store manager, the order manager and the kitchen and appliance manager. If I had to do it all over-- I would go somewhere else.

On the day of delivery our installer went to the store to pick up our new stove hood fan, farmhouse sink, faucet and cabinets. When he arrived he was told that all that had been shipped was cabinet doors. Meanwhile I went shopping with my sister in law to show her samples of what we had ordered and at that time the person who helped us in our local store informed me that nothing had arrived but the cabinet doors. So the installer had gone home. The store had done nothing. My husband was waiting at home for the install to begin but instead I only found out nothing was happening because I happened to go into the store on my own. At that time I also found out that the countertop I had ordered had been discontinued, there was a sign taped on the sample on the wall. Also no phone call to tell me that the countertop had to be changed.

So now we had no kitchen. No sink. No countertops. No cupboards. Just four empty walls and not even a phone call from Home Depot to say, "We are sorry." So for over six weeks we had to try to repair meals in a tiny bathroom sink, the bathroom is way down the hall and the sink and countertop were never designed for dishwashing or food preparation. We could not have friends or family over, we had to spend money on eating out which we had not budgeted for, we were under a great deal of stress, health wise this caused a lot of anxiety and problems for myself and my husband who suffers from Heart problems and Diabetes.

I called Home Depot multiple times, spent several hours being passed from person to person. I even called their Head Office in Atlanta because no one in Canada seemed to give a hoot about our situation. The problems have been ongoing, as has the stress level. The company is too big too disorganized and does not give a hoot about customer satisfaction. They care about volume, not people. They use B-grade installers and the results are installers who do not show up when they say they will, who cannot do the job properly or professionally as they were contracted to do, and customers who spend many thousands of dollars trying to have an enjoyable experience of upgrading their home to be able to enjoy entertaining family and friends, who instead are left without a functioning kitchen for 8 months, yes eight entire months, when the install was supposed to take a maximum of 6 weeks from start to finish.

The company is too big, too impersonal and only cares about profits and not customer satisfaction. They do not return phone calls, or emails to their customer service centre. They do however take money, make sure they get their profits from the customer and move on to treat other customers just as unprofessionally. All in all, I would advise people to go local, check references with people and never, ever go to Home Depot to have anything installed. There is no accountability for a job badly done, overpriced and dragging on and on. They do not care about their customers. Only about profits.

Here we are in December, eleven months after our initial order was placed and we still have doors that slam shut, gaps behind the cabinets, and no one at Home Depot willing to compensate us for the huge inconvenience this has been to our lives, our health, our home, our families. They should change their name to Home Despot. Or actually start to give a hoot about their customers, the people who pay their bills and keep their company functioning.

Have called many times and told new doors were ordered but not here yet, and refacing would be removed and redone when the new doors come in. In It is now November and the kitchen is still not finished and I don't think it ever will be. We paid upfront for this project And truly think we have lost our money. So BUYER BEWARE. I am so disappointed with the service we have gotten from Home Depot. Would not recommend them for this type of project or any project for that matter.

Since I wanted at least the cabinets around the sink and granite counter to match the island completed before the holidays, I purchased in store cabinets Hampton Bay and had a handyman install them. I also used the same company who had done the island and they sent someone that same week to measure for granite counters.

I called the Home Depot contractor to come and measure for the other work which included double oven cabinet, surrounding cabinets and upper cabinets. It took several missed calls and Chris telling me he was driving and would call me back when he got home and looked at his schedule. He didn't call me back so I called him the next day and we scheduled the measuring. When Chris arrived for the measuring he looked perturbed that I had already gotten the first part of the project done. He complained about the work done installing the sink area cabinets. Still he took measurements. He acted frustrated and said "You know there is a 750 dollar minimum." I said that was fine.

Anyway I did not have time to pick out the cabinets in Virginia and returned to CA. I tried calling Maria and it took several tries to reach her. Maria said the cabinets in CA would be different from the cabinets in VA even though Home Depot is a nationwide store. She said the cabinets would not match my in store purchased cabinets. I went to the Home Depot in Redlands and the person there was very helpful. I quickly determined that there was a custom Hampton bay which looked exactly the same as the store bought cabinets. The CA cabinet person said Hampton Bay should be available nationwide. I called Maria back. She wasn't working that day. I called the next day and told her my selection. Two days later she called to tell me Home Depot did not want to do the work because I had used other contractor to do the sink cabinets and counter.

So I wasted a day waiting for the measuring contractor and spent days trying to reach the persons involved with my kitchen work for no reason. Big waste of time. Still I asked if I could still order the double oven cabinet. "Fine" she said. "What are the measurements?" I answered the measurements are on the diagram Chris did for a 30" double oven cabinet. She said she couldn't use those and I would have to give her more precise measurements. All in all this was a terrible experience and a big waste of time with Home Depot.

That guy checked the photos, noted that there were just four color choices at that price, which was fine with me as I liked 2 of them. He took measurements and left. I had to wait a month to save up the rest of the money for the project. When I called the second time, I could not get through to the main number for the company (which appears to be in Oregon), so I called the first guy who had come out to do the measurements. He directed me to go back to Home Depot, which I did. We had to wait 45 minutes while the only person available to even talk with us at all, went over someone else's project. That was fine but making appointments would have been a better use of our time, and his.

I was instructed to pay for the project at that point. I received a 10% discount, which I had been told by the first person I talked with on the phone, was unavailable. I appreciated the discount. I assumed (silly me!) that that same guy who had done the first measurements would also do the "hard template" measurements. Nope! But I am getting ahead of myself. Before the "hard template" appointment could be made, I had to talk with someone at Precision. I tried for almost a week to get through. I was told over and over that "no one can answer your call" and to leave a message. The message was never returned. I also found out through experience with this company, that if they ever DID call, I had to be available at that magic moment, or I would once again be placed in the twilight zone of leaving messages that would never be returned.

So once I finally found a different phone number for the company and actually spoke with someone, a second set of guys came out to do the hard template. This was another frustration for me, as the company would give a time "window" that could be anywhere from 2-4 hours beyond the initial time. Which literally trapped me at home. The second set of guys took their measurements, which, thankfully, matched the first guy's measurements. I had also made it very clear at Home Depot when I paid, that if the measurements did not match up I was not in a position to pay any more. The next hurdle was actually scheduling the installation. Once again, I was not near the phone for the "magic moment" when Precision called, so I had to play phone tag until finally the connection was made. I received a confirmation e-mail 2 days before the first date for the installation. I confirmed, and arranged my schedule around the day of installation.

The following day, though, I received another call from Precision. Oops! Somehow the backsplash for my counters had not arrived. Wouldn't they have known that when they sent the confirmation?? As per this pattern, I once again was not near the phone when that call came through. I was actually moving all the stuff that needed to be moved so that the project could be completed. I seen the rest of the day calling every hour or two for clarification. I also sent one e-mail to the project manager, Kambra, that contained questions. At one point I begged them to return my call so I would know what to do. I also reminded them that this was a time-sensitive issue. I just kept getting the "no one can answer your call" message. My e-mail was also never answered.

So, the following week was when the phone call said the installation could happen. I received another confirmation, two days before installation. I confirmed it once again and added a note asking that no more last-minute changes be made. The day of the installation, a third set of people showed up. They did not know me or my project. They were not too far past their start time, just two hours instead of the maximum. They spoke Russian so when I heard one yelling at the other, I had no idea what the issues were. The counters looked fine, so I signed off on them. But discovered a disgusting mess in my toilet--one of the bouts of yelling included a lot of flushing of the toilet, but I was not alerted to any issue. My husband also discovered that he has to do major work on the sink as the installers crushed the tracks that the sink goes on. They also slightly pulled out the dishwasher, so that we have now to level it again.

This, according to Precision, who called this morning, is "to be expected" when "this type of work" is done. I tried to ask why it is acceptable to have no accountability and no customer service, but by that time had run into the vicious circle track where the operator just repeated the same stuff over and over. So, long story short: I did get the counters. But it was a very painful process that I would not wish on anyone I am writing this mainly to warn other customers. In the future I will find a company I can actually talk to, if I need more work done.

He said they would tell us everything we needed. Home Depot and Lowe's recommended 30 height cabinets. We didn't know any better so we trusted they knew what they were talking about. We went with Home Depot measurement. We ordered 10 cabinets for our 12 ft wall. Once delivered is when the problems all started. Upon delivery of the cabinets approximately 2 1/2 - 3 weeks, they only delivered 9 cabinets. When the contractor put two of the cabinets up he called me down to see how they look and I couldn't even reach the cabinets without a step-ladder and the microwave would have been above my head. No that's not going to work! So he said he could move the very thing cabinet down but that would leave a big gap at the top because the trim is only 2.75 and will not cover the entire gap. Plus he could not finish installing the cabinets because the middle cabinet is missing.

He didn't want to guess at the space needed...neither did I want him too. So I called Home Depot, they weren't sure what happen, so wanted to look in the warehouse and call me back. Well no one called me back. So I called them. Now they tell me if they can't find it they will call me before placing another special order. Well they didn't call me but placed a new special order anyway. I found this out when I decided to stop by Home Depot in person the next day. Also I wanted to let the cabinet advisor know that the cabinet height he recommended wasn't the right height. I am 5.5 so I am regular height. He went on saying 30 height cabinets are the standard height for an 8 ft wall. I said I research on that from professional cabinet installers and was told an 8 ft wall standards are 36 or 42 heights. Because cabinets should be 54 in from the floor. He kept saying that 30 height cabinets are the standard.

Needless to say I reordered 36 height cabinets. Of course I cannot return the two cabinets with holds in them...so I am out of $215 dollars. He said this is another special order so it will take another two-weeks. Mind you I still have not gotten my one missing cabinet yet. We returned the untouched cabinets but not without a fight. They wanted to charge us a restocking fee of 15%. They said if their contractor had made the measurement then I could have had the 15% waived. Of course now I am upset because no one has offer any compensation to us for waiting on the one cabinet not delivered but you want me to pay a 15% restocking fee on cabinets you recommended. Well after getting my blood pressure up they decided to break even because we are still waiting on our missing cabinet. That was 3 weeks ago.

My missing one cabinet has finally arrive but we have to wait another two weeks for the other 5 cabinets to arrive from the vendor because they were special ordered. If they do arrive in a week my cabinet order process would be 2 months. Who knew it would take this long? I could have made my own cabinets quicker than Home Depot special order process. If it's not in the store already do not trust ordering anything from Home Depot or Lowe's. We had a similar waiting disaster with Lowe's. We ordered an oven/ microwave combo. They couldn't seem to get them both in at the same time but they were said to be available on their website and in store for pick up. But they were not. We eventually had them deliver the oven to our home and we went and picked up the microwave from another store.

On August 18,2016 Home Depot contractor called me "Steve **". He sounded very confused on which day he should come by, so we finally agreed on Saturday August 20 at 11 am. Today August 20, 2016 11am no sign of Home Depot contractor, it's 11:45 am. Steve finally shows up??? I showed steve my kitchen, gave steve a idea how I wanted my kitchen to be laid out, so steve measured my kitchen, I ask what all I was doing to my kitchen, I'm getting a new floor, putting insulation up in the front walls, putting up new drywall, new counters/cabinets.

Steve said that his company can do it all, I said great??? We had agreement that he would remodel my whole kitchen. I said that I needed my kitchen done by September 15, 2016. Steve said, "No problem Mrs **. We will have it done by then." Steve would send me a idealized bill showing all what he is going to do and how much it was going to cost me. I told Steve that I only had 7,500.00, steve said that he already knew? I was mad??? He shouldn't have known Anything about how much I'm allowed to spend, Steve had a file of information on my project that was not right. Steve was only supposed to measure my kitchen, So anyway steve said that he would e-mail me the idealized bill of the work that he is going to do on my kitchen on Sunday or Monday.

On August 22,2016 I called my kitchen designer to see if he received Steve measurements. Lee said, "Yes, so come down and pick out your cabinets/counter tops"??? I pick out my cabinets/counters then Lee ** Designed my dream kitchen??, then he e-mailed them to Steve that afternoon, August 22, 23, 24, part of 25, Lee has been trying to get a hold of Steve so we can get started on my kitchen. Steve never replied to Lee.

I was getting very emotional, stressful, panicking, frustrated, neglected??? It's bad enough. I'm not in good health, I just got over a acute hemorrhage (part of your brain is bleeding). I'm on high blood pressure medication because my blood pressure is too dang high, and I'm on anxiety medication. I had a deadline to meet and Steve was wasting valuable time??, so I had to hire some contractors on my own to get part of the work done. August 25, 2016 I called the Home Depot. I wanted to talk to a manager, but I had to talk to a assistant manager. I told her my situation I was having and I had to hire my own contractor and I wanted my money back $1,800.00. She said that she would look into it. On August 26 I called and the assistant manager answered again. She said that she would talk to the Manager personally.

On August 26, 2016 I went to Home Depot and spoke to Lee to see if he can get me another contractor, I can't wait any longer. August 27 I ordered my cabinets, dishwasher, large refrigerator. I went looking for the manager to see if she spoke to her assistant manager about the problem I was having. I spoke to Mellisa the store manager about the problem I was having with their cabinet contractor because Steve was negligent with the contract. He had with me to start my project and I need another contractor, and I'm spending money out of my own pocket.

I need the project done by September 15, Mellisa said she would look into it and would call me Monday. I didn't feel comfortable with that so I called customer care service, spoke to collect, told them my story. Collect said that she would speak to the store manager and call me Monday. I really needed a contractor to help me with my project, my husband was way too busy. He is a over the road truck driver. He is hardly home.

August 27, 28, 29, 2016 my kitchen was getting gutted, this was coming out of our pocket??? Monday August 29 Mellisa store manager called said that she couldn't do nothing about it. "I can only give you your 100 back for hiring the contractor"??? I don't want my money back. I need another contractor, she said, "Sorry. That's all I can do for you", I was devastated. I had 17 days till my anniversary party. They promised my kitchen would be done.

I had to tell my husband - he is a retired veteran. I dare to ask for a discount for a veteran. I told him the situation I was having. He got very upset. He was going to call his veteran lawyer to tell him how Home Depot was treating us. I told him, "No, I don't want more drama", So my husband took a week off work with No Pay to help with the kitchen. Now we are out 1,300 paycheck.

Collect from customer service sent me a letter, saying, "I apologize for the inconvenience you may experienced regarding your kitchen installation. Our goal at the Home Depot is to provide you with the best customer service experience possible." Really why didn't your guy give me another contractor to finished my kitchen, that's why I agreed to have my kitchen by one of your contractors, not me and my husband pay out of pocket for this mess really. You're a joke mrs. **.

My Dream kitchen turned into a freakin nightmare. I'm going thru a lot at of health issues right now and I have to deal with this crap, no one seems to want to help us out with this situation??? September 1, 2016 I called corporate customer service. I wanted to speak to someone hire up to help me with my situation with Home Depot. They said that they're sorry, "We can't help you with that. You already spoke to customer service."

September 12, 2016 I received a call from Columbus saying that my cabinets are done, they're sitting in the warehouse ready to be delivered, great??? My cabinets will be in just in time before September 15. September 13, 14, 15, I haven't heard nothing about my cabinets. I called Home Depot, spoke to customer service. They said that I put a hold on my cabinets and they will not be in till OCTOBER 5. Really what the heck is going on. I'm about to have a heart attack because Home Depot keeps playing games and it's costing me money.

September 16,2016 I called corporate, talk to andrian, told her what was going and how I was being treated and I wanted to speak to the district manager at Home Depot, andrian said that she was so sorry for the inconvenience that I'm going thru and she e-mailed the district manager that day. It was sap to get a hold of me!

I called Lee and told him what customer service said that I will not be getting my cabinets till October 5. He was so mad. He called Columbus, Lee said they should be here on the September 22-2016, 25 days. On September 23-2016, I called corporate - talk to Margaret, told her my situation and the district manager never reach out to me to help me and try to resolve this situation - never got me another contractor. He never gave a crap about me a loyal customer, a veteran of the usa - no respect. She said she was really sorry and no one should go thru this. Margaret e-mailed the district manager right away while she was still talking to me. I told her, "I wanted to speak to Craig Menear. Tell him how we are being mistreated, and disrespecting a veteran."

On September 24-2016, we started to put up our new cabinets, guess what the contractor measured the kitchen wrong, we can only put up some of the top ones, and we have to exchange to cabinets to get smaller ones. REALLY SO NOW I HAVE TO WAIT TILL OCTOBER 17 to get my kitchen done. I have no countertops, sink, stove, no food to cook for my family, no place to wash dishes, and everything from the kitchen is moved to the living room. I feel like I'm living in a third world country.

Me and my family have been living like this for almost 3 months, no one ever reach out to us from Home Depot. We spent 5,050.00 out of our own pocket. We had to spend our kids Christmas fund, so there will be no Christmas for us. It was all spent on my DREAM KITCHEN THAT TURNED INTO A NIGHTMARE FROM HELL, AND I HOPE MR CRAIG MENEAR AND HIS SHAREHOLDERS READS THIS. Thanks B.B.B for reading my story. I'm a nervous wreck right now, my poor husband tries to help??? I will never plan a project with Home Depot again.

Each time, promises are made that the issues have been resolved only to result in rapidly growing disappointment. Every category of interaction had problems, from initial payment needing to be cancelled, cleared and repaid (over $45k), cabinets installed incorrect, shoddy molding work, wrong measurements, cabinet doors installed unlevel by an 1/8th of an inch and large screws put in visible places. Our next nightmare will be to review the flawed bill that includes being charged for 2 extra cabinets being installed, "rush" charges we were asked to pay due to their ordering issues. If there were negative stars, I would give Home Depot 5. Do not consider them for remodeling services. Save yourself heartache and stress.

I will not continue to make this review longer by running on with my disdain for this company's remolding practices. I would just suggest to anyone looking to raise their property value or even create a charming atmosphere for which to live in comfort. Please retain a different company to handle your remodeling needs. This is not the one.

On August 27, 2016, the project designer was unavailable along with any design proposals. On August 29, 2016, I demanded a full refund for services not rendered. On August 31, 2016, a refund of $99.00 was issued. The chronology above illustrates the time loss in finalizing my kitchen remodel. Home Depot provides many services well, however design services is not one of them. Buyer beware!

Remember this as we go along when they want to come by between 8-noon that means you take time off of work and wait for them. Bare in mind you are also paying them to do this work so you get hit twice in your pocket book. The cabinet guy came out 5 days later after work and took measurements and left but told me to call when the counter guy comes out and measures as they always make mistakes and have the counter guy call him.

After 12 days not hearing from the counter top guys I called the salesman looking for the time and date when the countertop guy was coming out and he told me he would look into it. Four days later the counter guy tells us that he will be by between 10-12, calls me at 8:30am, and tells me that his first appointment cancelled and he is at the door knocking wondering why no one is answering. Then he tells me if I can't get to the house in 20 minutes or so he will reschedule in a few days time. I managed to rearrange my schedule and got to my place as he was packing his things back into the van. We went in and I had to completely clean everything off of all of the counter tops. "This was supposed to have been done" he tells me and I tell him that I would have been more than happy to if someone had informed me about this.

An hour or so later he is finished and he leaves. I inform him of the cabinet guy's wishes to talk to him about the measurements. Spin ahead 2 more weeks and I call the counter guy and ask timeframe for delivery of the counter tops and he tells me he has to come out and remeasure between 1-3PM this time... Great more time off work. He comes take all the measurements and leaves again with no promise of an installation date. A couple more weeks go by and again I call the salesman and get him to get the counter top guys to call and set up a date. Note that the counter tops should go in first as the cabinet guys fine tune their measurements to the counter.

So we finally get a date and time for the counter top guys to come and they remove the old tops and replace with new ones. Of course more time off to be there to let them in and watch. Spinning ahead less a lot of details, I had to have them come out 4 more time to fix deficiencies. They didn't secure the dishwasher properly, the taps became loose, they crossed the hot and cold lines then they told me that was the new way of doing plumbing... Ahem... I told them I run a plumbing company and they were lying. The statement was quickly retracted, and the chip they made installing the tops had to be corrected. All in all total the loss of time to me and my work was 30 hours just to accommodate mistakes and deficiencies. I had planned to take a few hours off during the installation of the work but not all of the other hours.

Now for the cabinet installation. Unfortunately there was a personal issue that arose and the cabinet guys had to delay by 3 weeks or so and I was sympathetic to the personal issue. So it came to the day before the cabinets were to be done and final measurements were to be tweaked. My wife took off 3 days to accommodate the installation and she calls me and tells me that the cabinets were never actually ordered this is after 10 weeks had gone by. Needless to say I had had enough. I told the Home Depot Rep that I have lost all confidence in their ability to do any type of project management and that they should take a serious look into customer satisfaction processes. So we had to wait another 7 days and the cabinets arrived and were installed.

Through all of this I had asked for some compensation for all the lost time I had to take off of work and was directly turned down stating that Home Depot doesn't offer anything up for their mistakes. So all I can say by finishing this off is: buyer be very aware and take notice of reviews like this to stop yourself from taking the entire summer to do a small jobs and inconveniencing your family etc.

We were able to confirm an appointment for the template to be measured the following week. The man who came out to measure noted the access - garden basement, and took notes from the box that the kitchen sink was in - undermount sink - he also told us to call for a "rush" as the time of three weeks was almost up. We again tried to reach someone in the kitchen/bath dept for the next few days before AGAIN having to make a 1/2 hour trip in to find out what was going on. We are now 3 1/2 weeks in.

After speaking to an associate at the store and asking about a "rush", We were informed that NOW the quartz that we had ordered was out of stock with no ETA whatsoever from the manufacturer!!! After getting over the shock of the situation, we asked to speak with the quartz place personally - "Desert Stone" in Denver. Upon speaking with Desert Stone we asked if there was any similar quartz in stock that could be installed immediately. We were given the color of what they had, chose it and agreed to an install the following week. We were also, at this time, offered a $200 compensation for all of our "trouble" by the department manager - we did not ask for this compensation, but were happy to accept it for all of our trouble so far.

The quartz installers arrived the next week with 2 men and a huge countertop that they could not get down our stairs to our basement kitchen. The installers showed us where the template person (from their own company) listed our basement as having a patio door for access! Our basement is barely a garden basement - it is mostly underground!!! The only access is by the stairs coming in from the top floor of the home. The installers then said that they would have to "cut the quartz in half" to make it fit!!! NO! We informed them that this was not acceptable and asked if there was any other way to get this quartz downstairs and installed the way that we had been told it would be. The installers said the only way for them to do this was to get more men from their Denver location, which they eventually did.

After a total of 4/5 men got the quartz downstairs we were then informed that the original template measurer had ALSO NOT told them to cut the quartz for an undermount sink, which is the sink we had downstairs from our plumber from his original measure date. We were asked to "pick up an over the top sink" so they could finish their install. We asked what we could do to get the undermount sink installed like we originally ordered and were told by the installers that this was "impossible." They could not get the quartz back out to bring it back to cut it at their shop, which is where they have the equipment to cut for undermount sinks. So we bought a sink at Lowe's for $175, had them install it as over the top and had to spend an additional $230 to have our plumber hook up the new sink which needed new parts. Our plumber could not refund us anything on the original undermount sink as he said his supplier does not take returns so we were out this money as well.

After numerous phone calls to Home Depot, to the original store manager, and to their "customer care" line where we have been treated like trash, Home Depot has offered to "refund" us $500 for all of our troubles!!! Seriously??? We spent $175 on a new sink, $230 on an additional plumbing cost and $25 on an additional dispenser for this new sink - all of which we would not have had to spend had Home Depot and their installer - Desert Stone - done their job correctly!!! AND we have a look that we HATE!!! An over the top sink like in a school cafeteria!!! UGH!!!

I have asked Home Depot to come and remove this countertop and to replace it with what I ordered and they are refusing. They say their offer of $500 is their FINAL offer so basically $70 is what they expect us to take for having the incorrect countertop with the incorrect cut and sink. We are APPALLED!!! We have asked that they look up all of the orders that we have had with them just in 2016 to see that we are customers who spend A TON of money at their store and they have not responded!!! Does anyone know of ANYONE at Home Depot who actually cares about their customers and who would try to fix this issue???

The laminate had a spot that was discoloring. I had the countertop company come out and inspect it as well as a representative for the laminate manufacture and both of them said they had never seen anything like that before. However, neither one would take responsibility and after Home Depot was notified they would not contact me, I had to contact them to receive their unsatisfactory decision.

I filed a complaint with Home Depot's complaint department and they presented it to the district manager and he said that it must be from some unusual circumstance like something rubbing against it. How would he know, he never came out to see it. If they would look at our furniture and our home they would see that we take care of our home! After all is said and done I was told that the installers and the laminate company would not do anything so neither would Home Depot. I did not buy the countertops from the installer or from the laminate company! I bought it from Home Depot so they are the ones that are responsible for the defective product and poor service! However, they have refused to take responsibility.

We then decided to contract some of the work out to people we knew were competent and reasonable. We did get a refund which is another story in itself. The people we hired showed up on time and did their job. The day the installer was to show up, he didn't. No call. Nothing. I called the contractors, who are terrible with customer service, again another horrible long story. They informed me he wasn't coming that day. "Why didn't you call me," I ask? "We were getting to it," they said. He would be there on Monday. Sorry I said, I had another appointment. So after a bunch of calls later an appointment was set up for Tuesday. The man showed up on Tuesday. Yes. ONE man. To install kitchen cabinets. If I hadn't had plumbers working, he would have had no one to help him carry in the sink cabinet. I wasn't going to do it. He managed to get two wall cabinets installed in the 7 hours he was at my house. It's a small kitchen.

He came back the next day and finished it only to find out one of the cabinets had been measured wrong and the doors could not be put on. We would reorder that cabinet. Ten days tops is what he said. That was two weeks ago. No cabinet. He did text me today to see if I had heard from the cabinet people. That was nice. Then the countertop. That's a whole different story. Measured twice, then a third time with a laser and amazingly they cost over 300 dollars more!! I paid it. I want my kitchen back. Supposedly, it is coming next week. I don't believe it. Then I get a call from the tile measurement guy. I picked my tile up from the store three days before this call. I didn't make that appointment and certainly wouldn't have made it for when I am at work.

My house looks like it is auditioning for an episode of hoarders because we can't put anything away. I've been without a kitchen for six weeks. The plumbers rigged it so my dishwasher would work until they get the countertop and a few other things installed. I sent Home Depot an email to which I haven't heard anything from. I can't stand this special little place in hell Home Depot has put me in. I'm frustrated and angry. I cry all the time. I can't do anything. I don't know what else to do. There are so many other things I could and maybe should write about but it makes me sick to my stomach. All I wanted was a new kitchen. Simple, huh? Nope.

I wouldn't wish this experience on anyone. I will never go to Home Depot again. For anything. I am spreading the news of our experience to whomever will listen. My next stop may be the Better Business Bureau. I'm tired and miserable. I want my home back. Please help me if you can or at least tell me how to fix it. Thank you.

The Designer was able to come up with a beautiful kitchen design. We asked the Designer if the appliances we wanted would fit. He assured us that they would. We were told our cabinets would take four weeks minimum for delivery and they even came in early. We were very excited. The first problem started when the cabinet that would house our double convection oven arrived with the wrong style upper cabinet doors. They did not match the other cabinets at all. The Designer was contacted and new door were to be delivered so, it should have been an easy fix so, the cabinet was installed.

The next issue was that the contractor responsible for the electrical supply to the oven was concerned that the oven cabinet might not be big enough for the ovens. The cabinet was 30 wide and the minimal oven cutout opening was 28.5 which would leave little room for error. We attempted to contact the designer and messages were left with no response. We spoke with two other people in the kitchen cabinet area and the manager over the department and no one could help us except for taking as message. After two days we called and spoke with the Designer. He stated he was unaware of any issues other than the doors. He did not have the authority to approve a requested bigger cabinet for our ovens. As a result, the store manager was notified.

In the meantime, as granite measurements were taking place, it was brought to our attention that the granite would need to be cut around the lip of the oven cabinet because the oven cabinet sides were not flush or skinned like the others. It was also indicated by a different contractor that the stovetop might not fit. We realized that these were also issues that need to be addressed.

The Store Manager proceeded to tried to blame our contractor for the measurement and skinning errors even though he was never even involved with measuring for the appliances or the design process. He then asked if we had brought the Designer our measurements for the appliances? We were never asked by the Designer to bring in anything else. He assured us that the cabinet measurements were standard and that everything would fit. The Store Manager reluctantly agreed to replace the cabinet in question with a bigger cabinet but was not willing to cover the labor and material costs for the tile floor corrections (he insisted that our tile contractor was overcharging) or removal and installation labor involved.

These were serious problems so, we decided to try to contact a district manager. We were given the number to the Home Depot Customer Care line. So far, this process has been a joke! We are in a waiting game and trying to reach a District Manager has become Mission Impossible. It is going on 3 weeks now since the first issue and we have half our kitchen unfinished. We have no cooktop and no ovens, and no resolution or response from a district level manager. We cannot even finish grouting the tile or install the rest of our granite until these issues are resolved. The stress this has caused our family is immense. We are so disappointed and frustrated by the poor customer care and lack of response from Home Depot. If we had known how this was going to go we never would have chosen Home Depot and we will certainly not be recommending them to anyone else.

After getting this straightened out a few times, the order went through. I was looking for a picture of the cabinets and typed in the name. This took me to a home decorators website. When I clicked on the website I saw that during the month of August 2016, the cabinet drawers would be upgraded to soft close drawers. Since most of my cabinets were drawers, I called Home Depot customer service and spoke to Franklin concerning my order and the soft close drawers. Franklin assured me that I would not receive the soft close drawers and he asked me if I needed to cancel the order. I told him that this did not make any sense since they were both Home Depot and the cabinets were the same. He canceled the order and I went onto the home decorators site and reordered the same cabinets. They have not been delivered yet and they all better have the soft close drawers as stated on their promo page.

This all happened on August 10, 2016. On August 14, 2016, I lowed up the order numbers on the Home Depot site and my first order was never canceled. I called Home Depot and spoke to Chris and he informed me that the shipping department in order to stop the shipment. I explained to Chris that I was worried because the other order needed to be paid and I did not want the credit card to decline the authorization. Chris informed me that my purchase for both orders were approved. This was wrong as I needed that credit card to purchase other items for the kitchen and now the card had close to ten thousand dollars worth of purchases, I risked going over my credit card limit.

I waited a few hours and never got a shipping email. I called Home Depot back and spoke to Luke and he called the shipper while I held and then came back and informed me that he was able to get the items returned and I would see a credit on the credit card in 2 to 3 days. I felt satisfied about this conversation. The next morning I looked at my emails and saw one from Home Depot that my order was shipped and on its way. Again I had to call home depot and spoke to Bear. I have had it and I am disgusted with this whole process.

Home Depot should have one website where everyone can order and get the same promotions and not discriminate from the people that purchase on the home decorators website. Yesterday my husband and I went back to the Bethlehem PA store and I was rudely chased out of the tile aisle by a woman and man who thought retrieving stock was more important than someone needing to buy 396 square feet of kitchen tile. My husband was chased away from a woman with a big ladder in the electrical aisle who insisted that her stocking was more important than my husband purchasing the right amperage electrical switch. Never again. I am going to Lowe's for everything. They treat you better.

We received the kitchen based on Home Depot layout and design. The cabinets were inspected for damages then installed based on the layout supplied. A third-party measured for granite counter & backsplash. The counters were ordered and installed. The homeowner went back to Home Depot and ordered appliances for the whole kitchen, plus a washer and dryer, to be delivered at a future date. When the appliances were delivered on site and installed it became apparent there was a design flaw. The refrigerator fit in the specified area, is of standard depth, but the door from the lazy susan corner cabinet would not open. Also due to this design flaw the refrigerator had issues opening all the way as well to access drawers.

Home Depot was contacted about the issues and was originally going to come fix the problem, or pay our company to do so. When it was mentioned that granite counters were measured & ordered calls were no longer returned. This is going on six months. After my client spoke with the district manager Daryl ** on August 6, 2016 about this issue, he called me. Apparently Francis, the Manager of the Matamoras Home Depot, tried to imply to Mr. ** that I had walked away from the whole issue and no longer wished to be involved, didn't stand behind my work or support my customers. This could not be further from the truth. I additionally resent that Francis implied that this was in any way my error. It has been agreed upon that it is a defect with the software.

As a result, I have pulled all my business from your stores. Let it be known I personally spent well over $82,000 over the last 2 years. The sub-contractors that work for me have been instructed that they are to buy no materials for my job sites from Home Depot. The homeowners have also been told that I will not pick up &/or install any product of Home Depot, which I estimate to be in the $10,000s a month, until this issue is resolved with my customer and my reputation cleared it will remain this way.

After 5 weeks of waiting, I called and they didn't even know that I was waiting for the job to be completed. I tried to complain to the manager, but no one would help me speak with him. There were always excuses about why he wasn't available. They finally gave me an install date, which was to happen in seven days. The next day, they called to say that the installer was unable to keep the appointment THAT DAY. I reminded them that my appointment was for the coming week, not that day, but they had no idea that an appointment had been made on that date. Someone checked and learned that it had been written on a piece of paper, but had never been recorded on the schedule. On the actual follow-up date, I called them at 7:30 am to confirm that the installers would actually arrive at 8 am as scheduled. They said that he had just left the warehouse and was in route to my home. The warehouse is 10 minutes from my home. They never showed up.

I called again and was told that they mistakenly told him to arrive at my home at a different time. Not once did they call me to keep me informed. After calling a third time, the installers finally arrived at 10 am, two hours late. I asked the Assistant Manager why after acknowledging the poor communication and service during the first phase of the installation, she didn't do anything to ensure it wouldn't occur on the second phase, she had no answer. She was combative with me on the phone and said she was sorry, but she never considered that she should do more to keep the project on track. I am still waiting for the manager to call me back. These people will take your money, but have no sense of client service. I worry about what will happen down the road when I find a problem. Will they show up?

That was six months ago. We still cannot use our kitchen and Home Depot refuses to fix it. I have contacted the Home Depot CEO in Atlanta without response. The store manager simply tries (so far successfully) to delay responding/addressing the problem. Headquarters said that they would contact me. Nothing. Zilch. I repeat. Do not shop Home Depot for kitchen cabinets/appliances.

Small project issues included new drawer needed repair; hardware not delivered until customer complained; range/oven Home Depot Design Connect AKBD Designer recommended be purchased from Home Depot was not available, but customer was able to purchase same range/oven from Lowe's; hole for soap dispenser not drilled in granite counter; drain baskets for Moen sinks not delivered; and drain racks delivered did not properly fit Moen sinks. It will be July before specified project issues will all be resolved, seven months after small project began. Consumer will never again pay any contractor in full in advance of job completion. Consumer will avoid doing business with Home Depot in the future.

A few weeks ago, another cabinet door was failing. We called and, eventually, were told that they would order the door, but would not install. I have since gone online and found numerous emails complaining about this exact thing... very frustrated. Waiting to speak to the General Manager at the Home Depot where we purchased the cabinets, however, if this is not resolved, we are filing a class action lawsuit against Home Depot.

Updated 6/2/2016: I already have a complaint filed here, but wish I would have seen this site before purchasing from Home Depot. Finally spoke to the store manager in San Luis Obispo, CA where we bought the kitchen doors. I left 2 messages for him on two consecutive days, then another one the following day. He said he hadn't seen any messages from me, however, he knew everything about our problem!!! Then he continues to tell me that, since the cabinets weren't installed by Home Depot, the warranty is null and void. WHAT??? If the associate who sold us the cabinets told us that WE NEVER WOULD HAVE PURCHASED THEM!!! I think we all need to ban together and get some results. Shame on you Home Depot!

So Home Depot calls and this time I want to make sure it's right and lo and behold the cabinets are nothing like what I had ordered. So I canceled immediately. I then went to the store and started to work with the cabinet guy there... There have been a few mistakes and I'm still waiting for the cabinets... but I'm hoping they will be right... we will see. I will never use Design Connect again.

There is so much miscommunication between United contractors and Home Depot. The special order liaison supposedly got her manager involved, but I have yet to see or hear verification of that. Again, blowing smoke up the customer's backside. Bottom line Home Depot does not care about the consumer and the length of time the upheaval they must endure. They only care about taking your money... This has been the most worst exp. of our lives. I don't have enough strength to go through all the problems we have had with this. I think you get the idea. Warning! Do not use this program, at least not from this store!

Called Martha Stewart Track My Order help line March 21st. I was told we will receive call from shipping company April 1st (should've known, right?!) - No call. We called asking when they will be delivered. We were told they were delivered! Hmmm, I must have lost my sight as I've come close to losing my mind! Shipping address included in my order placed at Home Depot noted Ohio!

I live in Michigan and have only lived in Michigan! My cabinets were somewhere in Ohio for 3 weeks! When cabinets arrived on Tuesday April 26th 8pm, one large box was mostly unpackaged. Panel inside damaged & few other items missing. Made certain to make good notes between delivery driver and us. Called Home Depot immediately as delivery driver left to notify of damaged item and those we knew were missing. Home Depot was sorry to say it would be about 3 weeks to receive damaged/missing items. Really, that's ALL you can do?! As we opened two more cabinet boxes this weekend (boxes with no apparent outside damage) one cabinet has stress crack inside cabinet door near hinge and other has backside corner of cabinet cracked. I have had NO kitchen in my house for over 2 months... I still do not have all my cabinets so installation can begin! Home Depot, Martha Stewart/Thomasville you have failed miserably.

Then the quality of the Thomasville Cabinets--holes in the door fronts and staples in the doors. I did not receive what I was shown in the store. The sales rep from Thomasville was very combative and rude to me. Even the Customer Service department sided with him. Home Depot store manager offered me $500.00 and then had the gumption to send me a demand letter to sign off their responsibility for screwing things up for the "payoff of $500.00". IT IS NOT ABOUT THEM BUYING ME- it is about being sold that I paid for! I am not happy.

After the measurements were finally taken, we were told the installation would be in two more weeks. The Duracite, the company Home Depot subcontracted, finally called (3 times from two different locations) to schedule someone to come out and take measurements over a week after the measurements had already been taken. We had some concerns with the ineptitude of the company at this point and hoped that our measurements had not been lost. This was almost a month after we purchased the countertops.

The first available date for Duracite to install the countertops was March 1, 2016. While we were waiting for the installation, my husband tried to schedule the demolition and removal of our old countertops ahead of the installation. He wanted to have the old countertops removed a week prior to the installation of the new countertops because we knew the cabinets were not level and he wanted to make sure they were level before the new countertops were installed. Duracite took a very long time to respond and finally told us that was not possible. They said the demolition could only take place on the same day as the installation.

The night before the countertop was due to be installed, Duracite called and canceled the installation and would not give a reason and refusing to reschedule a new installation date. After a very irate conversation with Home Depot the following day, the countertop installation was rescheduled for March 4, 2016. The installation crew showed up but the demolition crew never did so the installation crew had to do the demolition. The paperwork stated the homeowners wanted the demo to be done on another day - which Duracite refused to allow us to do. The installation crew was not very happy about having to do the demolition and did not have the proper equipment or disposal materials with them. The backsplash removal created holes in the wall - some, completely through the dry wall.

Understandably, this could have been the fault of improper installation when the home was built. But the demo was rushed because it was not in their schedule and they were already behind schedule when they arrived so not much care was taken in removing the old counterop and backsplash. One piece of the countertop was forgotten back at their facility (3 hours away in the San Diego, CA area) and one piece was cut completely wrong. On the largest section of the counter, they used 3 separate sections, all of which were completely different shades. This was not a slight variation in color. It looked like they used scraps from three different jobs. We asked if that much color variation was normal and they said it was but it looks awful. We asked if anything could be done and were told it wasn't possible to change the piece out because there was nothing left of that slab of quartz.

The piece between the stove and the sink is at least 3 shades lighter than the piece that surrounds the sink and is much more beige than gray. The piece over the dishwasher on the left is the sink is at least two shades lighter but at least it's more gray and not beige. Unfortunately, the differences are difficult to capture with cell phone cameras which is what was used to photograph the countertops by Duracite, Home Depot and LG. My phone does no better at capturing the color variations. The installation for the missing and miscut piece was supposed to take place the next day, but no one showed up and no one contacted us about rescheduling another installation date.

A different installation team showed up to finish the countertop installation on the following Monday, March 7, 2016 but no one contacted us to let us know they were returning to complete the installation. They had problems with the installation of the miscut piece (now two pieces) because they could not get the seam level. But at least the seam is virtually undetectable, unlike the larger countertop.

The other piece of quartz (the forgotten piece) had a large gouge in it. When we asked if the gouge could be buffed out and were told it was impossible to fix and that we should "complain to about it." We did complain to Home Depot but not about the gouge, or the unprofessionalism and incompetence of Duracite, but because of the huge color variation in the three pieces used on the larger part of our countertop which is easily visible from across the room. The installation process was a nightmare, Duracite unprofessional but after waiting so long and finally getting our new countertop, we just wanted it to be done right.

First Home Depot sent one of their employees out to see the countertops. They, in turn, sent Duracite back to see the problem with the color match. Ironically, the same man who said the gouge in the countertop could not be fixed was who they sent and when faced with having to replace the counter, was able to buff out the gouge in under 10 minutes. Duracite then passed the buck to LG, the manufacturer of the quartz countertop, who sent a subcontractor out to make sure the installation was level and take photos. All parties acknowledged the large color variance of the countertop, and the highly visible seams.

It is now May 9, 2016 and we just received official notification from LG that color variations are not covered under warranty. So you can have various sections of completely different shades of quartz, possibly from different slabs, or scraps leftover from other jobs, and you are out of luck. We decided to purchase the countertops from Home Depot because of their "100% satisfaction guarantee." We could have purchased a similar product for much less money from a local vendor but we trusted Home Depot. That could have been the flaw in our thinking.

We are still waiting to see if Home Depot will honor that guarantee. We have had a very difficult time getting any answers from them throughout the entire process so I am not hopeful that anything will be done to rectify the situation. I would not recommend going through Home Depot under any circumstances to purchase countertops. We started this process in January and now it is May and there is no resolution in sight. We have had nothing but frustration dealing with this countertop installation and the three companies involved, none of which want to take responsibility for this complete and utter debacle of a countertop installation. We, in good faith, paid good money for an expensive countertop. It is not our fault that three of the pieces of quartz aren't close to matching. I honestly do not feel we are being unreasonable in our request to have them fixed.

As for the bathroom cabinets we informed Ernesto that our plumbing for kitchen and also bathrooms will be done outside of the wall due to apartment being old. He was aware when he "designed" our cabinets. He also told us that he is an appliance specialist and despite telling him that we want to keep the original design of our kitchen due to wanting to avoid expenses of extra electrical work and also extra job of patching the walls after he told us that we can have a combo oven on one side and extra cabinets!!! Now two problems: measurements were wrong so they had to order new cabinets and when new cabinets came the designer who finally made the trip to my home realized the stove/oven he sold us does not work due to electrical issues!!! It is now two weeks and nothing has been done.

Home Depot manager is trying to cover up their staff mistakes by putting the blame on us and so far have refused to compensate. They have left all the cabinets and the extra parts in our living room... Making it difficult for us to move around. After one of the last visits from the designer and giving us hard time and refusing to take responsibility my mother got sick and we ended up in Emergency room for hours.

Last two weeks they have been trying hard to cover up. We had a visit from the store assistant manager, installation, designer and district service manager. No resolution. They are asking me to pay an electrician to relocate wiring in order for them to avoid changing the design. So far there has not been any assurance that we would be compensated for the extra costs to us. The woman installation department despite coming and seeing the mistakes on a day that we were scheduled to have cabinets installed and knowing that they had to change cabinets sizes and order new ones which was delivered on Tuesday told district service manager that measurements were not wrong! So why did you order cabinets with new measurements if it wasn't wrong!!! So this is just part of my story with the cabinet...

Doors: after looking at the measurements taken by the Home Depot team we saw how poorly it was done and with no specific label to show area of the house that was measured. It only stated bedroom or closet which we have multiple ones. Measurements also did not look correct so we requested for it to be done again. I received a call from a very rude man who stated that he has spoken to the person who did the work and everything is correct. They will not come again! When doors arrived they did not look right and we did not install them.

Paying for the doors was another frustration! For installation, Magi informed us that it is $1500 per door. So we were forced to cancel the installation and to save even more, canceled the paint on the door. We were later informed by my uncle who bought his doors from Home Depot that installation for doors is about $159.

We went to Home Depot Van Nuys and we were provided with an estimate of our installation costs which was far from what Magi was asking us to pay. During the visit from the store staff we were told why we took the frames out that if we hadn't doors that were delivered would have worked! We bought doors + new frames which meant we will take down the only frames and put the new door with its matching new frame! They are also trying to cover up this mistake as well and putting the blame on us!!! We can not continue our work in my home due to the clutter made by Home Depot. We have suffered emotionally, physically and materially... We have been camping in our home practically.

So, while we like the counter, we are unhappy that we ended up with a scratched sink before we could even use it. There were three companies/entities that did the work and each has claimed that they are not responsible. It now appears that these scratches have been made into our problem and none of the three will take any responsibility for the damage to a brand new $300+ sink. So my word of warning if you use Home Depot/Stone Systems/unknown plumber for your kitchen remodel project; that if something goes wrong, you will receive no help or compensation.

We were confused because we had explained several times to Home Depot we had a bar we wanted to keep in our kitchen and the estimated measurements included that. Nonetheless, we got the knee wall built and reached back out to Stoneworld several times and they set up another time for someone to come measure. At no time did anyone from Home Depot or Stoneworld advise us we'd have to pay for someone to come re-measure due to lack of a knee wall... A KNEE WALL THE GRANITE EXPERTS AT HOME DEPOT ALREADY KNEW WE HAD. Upon getting the granite installed and reviewing our bill, I had to call Home Depot to have the $340.00 charge for removing our old granite removed as we did it ourselves as suggested by the first person who came out to measure. They advised me the person to make the adjustments wasn't in but she'd call me the following day.

The so-called manager, Sheri from Home Depot called me and left a voicemail saying that they were charging me 472.50 for 1.45 additional square feet of granite, which I expected, plus $155.00 for a 45 degree angle piece they claimed I needed, which no one advised me of, plus $75.00 for having someone come for a second time to measure, which no one advised me of. I called the manager back requesting a callback.

I investigated what might be the cause, heavy dishes/etc. And even the cabinets with very light load are pulling away from the wall. Had another contractor out here to take a look and he saw same thing I did - the Home Depot cabinet installers put the cabinet screws into the drywall only in some areas... missing the studs. Apparently the installers didn't grasp the concept of "16 inches on center" for the stud locations. Some screws are 10 inches apart, a few are in the studs, but many missed the stud and are just in the drywall. Easy enough to measure where each stud is. Or if you are a professional installer (or a DIY) you have a stud finder.

Long story short... my cabinets are pulling away from the walls because the pro Home Depot installers did not put the cabinet screws into the studs. Called the local Home Depot and of course, the warranty is up. They could send someone out to fix, at my cost. NO THANK YOU. Incompetence! Still can't figure out how the cabinets are different lengths. Do yourself a favor - DON'T USE HOME DEPOT. Who knows who the work is farmed out to.

To save space, I ended up going with a smaller fridge and wanted to return one cabinet (200.00 CABINET). I called to find out how to return the cabinet. I was told then, for the first time (was nowhere written in return policy when I bought the cabinets online) that I would incur a 25% restocking fee. Well after some disappointment I returned it anyways. Did everything I was supposed to do. Had to be home when cabinet was picked up, had to be in original packaging and new shipping label. Finally, when I am refunded I get 28.00 for cabinet. Come to find out the shipping cost even falls back on you. None of this is disclosed before you buy.

I had to call the cabinet makers and now they are sending me back to home Depot so they can give me a "one-time" grace to get my shipping money back when it was never communicated to me. All I can say is do not buy cabinets from them. They are not as high of quality as you would expect. One of my pantry cabinets (622.00 cabinet) is not centered so when you open and shut it, it rubs... but who wants to go through the hassle anymore. Poor customer service and no one knows who to send you to or any of the right answers.

Finally some parts from Kraftmaid came, but not all of them. I called to Home Depot again and they said that everything was shipped and Kraftmaid started the investigation. Another 2 weeks. I have moldings, panels and a lot of other things in my rooms and garage. I asked installers to come and at least do something that they could. They came, said that I didn't have all the parts and while I was calling to Home Depot they just left. When I asked coordinator from Home Depot why they would leave without even saying goodbye, the answer was: "They are busy with another job". Nice. And I am not a customer? Felt really offended...

Till today my kitchen is not finished, granite installation is far from perfect. It is extremely difficult to deal with Home Depot, no coordination between vendors, installers and Home Depot. If you want something to be done, you have to spend half of your day calling to everybody and it takes a lot of nerves. Would I recommend Home Depot to anybody? NEVER!!! Horrible experience.

The Home Depot subcontractor installer actually opened the ventilator box and referred to the installation instructions. Then ordered a new counter top and cut a hole to accept the cook top but not the ventilation. ("Read and ignore.") To be fair, the appliance installer was given a last minute chance to come over and consult with the Home Depot installer before finalizing counter installation but declined because he assumed the hole had been cut to the proper dimensions and ventilation would just drop in. When he got there to install, it turned out that the way the hole was cut and the counter top installed, the hole for the cook top/ventilator and a lip above the back splash would both have to be cut to accommodate the vent. This would make for a very ugly installation. Now I have a nice new cook top but no ventilation.

I had to return the vent equipment, paying a 20% restocking fee ($565.79), and have to now consider a recirculating hood if I want ventilation of any kind. I went to Home Depot to talk to the cabinet people and was told it should be The Home Depot's fault since the hole was cut to the wrong size. But of course the manager would have to be consulted before anything was done. I waited a couple of days and went back, only to find that what the manager had said was that they would give me a $100.00 credit toward purchasing one of Home Depot's hoods. I would have to use The Home Depot to both purchase the hood and install it. That was the extent of the offer - not even a break on installation. This is an insulting offer. I could probably have gotten at least that or more by simply walking in and asking what they could do for me on a hood purchase.

Since then I have contacted the project manager from Home Depot. He was very definite that he did not want me to publish this review on the internet and would handle the situation. After several days of not hearing from him I finally emailed him. The response I got was a phone number to call. I called the number and my information was taken. I was told that I would receive a call later that day about the situation. Days passed with no call. I then called again and did receive a return call. Unfortunately I was in a doctor's office at the time. The person who called said he would call back later that day or the next morning -- but no call. At this point I'm tired of chasing and getting the runaround from Home Depot personnel. No one wants to even talk about the problem.

The Home Depot is apparently attempting to join that infamous group of businesses, such as used car dealers, which make a habit of lying to consumers to get their money then abandoning them. Like a used car dealer, once Home Depot has your money they want nothing more to do with you and any problems are yours and yours alone. Don't believe the sales hype!