Home Depot Kitchens Reviews

It started off actually fine when an initial meeting was arranged with a Kitchen Designer to discuss some ideas, and we were pleased with some of those ideas that were laid out. But then the trouble started. We paid this initial $100, was told that somebody would call within a week to come and measure the current kitchen layout - that call didn't happen. I had to run around the houses calling Home Depot and their local contractor who was supposed to come to take measurements to schedule this - it was a hassle.

When the contractor arrived he offered little help in terms of advice about making changes to structural elements, such as opening up a wall etc. This was despite the kitchen designer saying that the contractor would be able to offer this advice. He refused saying he wasn't supposed to do this, and suggested I pick up a local Spanish contractor outside Home Depot one Sunday morning to come and make a few holes and take a look to see which walls might be OK to remove - unbelievable!

Following this, there were several other frustrations with us showing up at Home Depot for meetings with our designer only for him to not be there, hence wasting our evening and ruining plans. We really didn't even get an explanation or apology, other than "He's not here".

In hindsight, we should have walked away here but through naivety or whatever else, we placed an order for the cabinets and assumed that surely the painful part was over and all we needed to then do was wait for the cabinets to be delivered so our self-selected contractor could install them. We were told we would get a call within a few weeks to confirm delivery slot. I waited 4 weeks and no call, so I called the Home Depot store directly to ask what was going on. I was told that department must be busy - nothing more! Very helpful indeed (sarcasm).

Eventually I was told the cupboards could be delivered the few days before Christmas (6 weeks after paying for them) which was quite useless as who installs a new kitchen between Christmas and New Year? I was hoping the entire thing would be completed before Christmas. So, work started in January. In opening the boxes, we have found cracks or scuffs on 3 of the cupboards - I really can't bear more delays with Home Depot so wrote to them explaining that my contractor will repair them, but I just want some compensation in some way... Still waiting to hear back from them! Maybe my kitchen will be completed before NEXT Christmas!

They did the install and a short time before they left, around 9:30 p.m., they told me they had found the sink in their truck. When they left, there was their garbage in the middle of my living room and the second sink for me to deal with. When I looked over counter I discovered the seams were not smooth and that they had knocked holes in my Sheetrock under the counter. They had pushed my dishwasher back and it wasn't until I pulled it out to connect it that I discovered the holes. They also used white silicone on the black counter top. I let Home Depot and CTI know the issues. CTI scheduled the crew to correct the problems. I stayed home for work all that day and even let them know the installers never showed.

The installers called me the next day at 4:30 p.m to let me know that they would be going past my house at 7 that night and they could stop then to do the repairs. I told them I already had an appointment that night. They told me they didn't know when they could make it back. I contacted Home Depot and CTI again. Another appointment was made -- another day missed from work. The installers arrived tried to fix the problem with the seam with epoxy. Didn't work. They did not look at any of the other issues. When I asked where we need to go from here, they shrugged their shoulders and left. I contacted Home Depot again. They sent another company to look at the seam issue and the repair person told me that he would not touch it because there was a very good chance he could make the problem worse.

Home Depot contacted me and said that I needed to let CTI (the original installer) come try one more time to fix it. I said no, that I just wanted the installation cost refunded and I would find some one else to fix it. They told me if I didn't let CTI try that they didn't think they could work anything else out for me. Still haven't fixed the hole in the wall. I reached out to the corporate office again. I had been letting them know what was happening all along. To sum up this long ordeal, they offered me $100 to fix the wall and $370 for all of my inconveniences. Have not accepted the offer and still have the seam in the granite and the hole in my wall. DON'T SHOP AT HOME DEPOT IF YOU WANT CUSTOMER SERVICE AND QUALITY PRODUCT!!!

Anyway, I received the cabinets on a Thursday morning and immediately called the install company for an appointment, since they refuse to schedule before you have the product. The install company ignored my calls for 3 days!!! When they finally contacted me back, I was given an install date 3 weeks out! I was pretty mad, to say the least. The cabinets were in my detached garage and I live in the NE and a huge storm was coming. I contacted HD and luckily they sent over 2 store associates that moved the cabinets into my home. Had they not moved the cabinets inside my house, they surely would have been damaged due to cold and moisture. After the storm hit, I had to contact the install company to confirm the appointment. As I suspected, and which is what prompted my call, they had to push the date out one day.

A week later, the install day finally arrived. Due to my work schedule, I told them I was only available until 2pm. The contractor showed up at 9am and ended work at 2pm. He was not done with the install - he had completed about 1/2 the cabinet install. I told him I could get a family member to come over so he could finish, but he said he was booked for another job after already. I asked if he'd be back the next day and he said he wasn't scheduled to come back at all! Mind you, I had my appliance delivery and my counter install measure scheduled based on this cabinet install. I was furious at this point. To make matters worse, the store didn't order a trim part, so the crown molding couldn't be completed that day anyway.

I called the store and complained to whomever would listen. The manager said she'd get back to me, but she did not. Instead, the install company called me the next morning and told me the contractor would be back that Friday. I specifically asked on the phone, "TO FINISH THE JOB?" and they replied yes. Now, I knew they couldn't finish the crown molding, but I expected all cabinets installed, all kick molding and toe kick installed as well as handles. The contractor showed up Friday and stayed approximately 1.5 hours. He didn't finish the job at all. He put up the rest of the cabinets and then left. No molding, no handles, nothing! Again, I called HD in frustration! Again, they were of ZERO help. It's like once you order cabinets from them, they don't want to hear from you ever again! It's horrible customer service!

At this point, I'm still waiting for the trim piece. I was told it wasn't even ordered until a week after the first install date... Again, lack of communication between install company and HD. My kitchen remains unfinished. I'm told the install company won't schedule an appointment until I have that part. I think that's totally unfair, since they're running 3 weeks behind on their appointments. The cabinets are beautiful and seem to be crafted very well. I didn't have any problem with the designer, except that he forgot to order the trim piece. The contractor has actually done a nice job installing the cabinets. At this time, I haven't had any issues with the counter top people. They've been extremely nice, rescheduling the appointment twice due to HD delays. Unfortunately, the counter top I ordered is on back order until Mid-January. Which is surprising to me, since I paid for it in October...

The experience as a whole has been extremely disappointing and I would never, ever recommend anyone purchase their kitchen through Home Depot. I truly wish I had gone with the local big kitchen cabinet company. They were a little more expensive, but my mom used them last year and she had a great experience from start to finish. You'd think when someone spends $14,000 in your store, they'd get better customer service... some kind of communication. I've gotten NOTHING from HD. I really wish I would have saw this site BEFORE I started my project with HD because it seems like there's nothing but bad reviews for their services!

Then the flooring guys from Romanoffs Flooring out of Knoxville Tn, they came and covered the other floor vent up. And did a terrible job. I complained and they came back with more promises. But more mistakes were made. and the lying is terrible. The cabinets were moved around twice. Could not get the pantry door opened. What a mess. And the pantry cabinet came apart at the bottom. And these were Kraftmaid. I paid extra to have a refrigerator cabinet. Well that had to be taken out. Enough room wasn't allowed. They asked what they could do to make me happy. I said build me a Hutch and they wanted to charge me 2,800.00. I just lost a 3,000 cabinet. Stay away from Home Depot.

We went with their Woodmark brand which are beautiful. There have been problems though with drawers coming off the sliders. I had to have the cabinet guy come 3 times and am waiting for a response again as another drawer is off the slider. I gave up and shimmed it myself. We also have a corner sink which causes cabinets to hit one another. I asked for a strap or wire to prevent the doors from opening all the way but the designer said that was my responsibility. However, when the cabinet guy came, he installed a wire kit to achieve what was needed.

Home Depot hires big contracting companies to do the work but in my case the contractor was warring with the designer making things unpleasant. Basically, the contractor gives you their estimated price for installation like any contractor would but again, dealing with HD should provide leverage for them to make sure the customer is satisfied. Generally I was and the installer did a great job. He even save me about $1K by leaving the prior floor mud in place for installing the new porcelain floor.

This is an abbreviated account as other things went wrong. For instance, the corner base cabinet would not fit through doors so had to be cut up. The installer blamed the designer & vice-versa. I insisted on receiving a partial refund since I only got the cabinet face & floor as both sides were cut away. It was a $600 cabinet and they gave me back about $200. All in all, it's a beautiful but the experience was far from delightful.

If we had just read all the negative comments on their own Facebook posts alone we would have gone elsewhere but if you look online, the reviews for their work nationwide are consistently horrible and echo everything we have so far run into. I am urging all my friends to give Lowe's their business--will NOT recommend Home Depot ever for anything! There's enough criticism online to sink this ship--don't take my word for it--just look yourself. Unbelievable!

Since we had to take our old cabinets out at the start of the project, we were left without sink, countertop, all appliances, no cabinets in our kitchen from June 3 until September 29th. We had a wedding reception and 2 family reunions held at our house this summer with our kitchen gutted. All because Home Depot screwed up so many times on our order. Even at the store here in Fergus Falls, the Kitchen/Bath department has no idea what the front desk is doing, and vice versa. Lack of communication. Today it is October 14. Yesterday a new cabinet door arrived to replace one that doesn't fit. I opened it and sure enough, it's the wrong size. Which means another six weeks of having to put up with this unending mess. Unbelievable.

I was told that they could not reschedule my appointment since I call too late. I was made to feel that it was my fault because I did not call till 3:30; however, the rep never showed up or Home Depot never called me. You guys just lost a big chuck of money since kitchen cabinets cost several thousand of dollars. I have never been made to feel that as the consumer I was the one at fault and that Home Depot was the right in this case. I would have to say that I will not be shopping at Home Depot. I will bring my business to Lowe's!

It was supposed to be a 1 week job but we are going on 4 weeks now and our missing part order is in limbo. Home Depot's subcontractor will not return my calls as I am promised and HDI_CONSUMERCARE@HOMEDEPOT.COM is not better. On multiple calls, all they do is email the subcontractor who won't answer me. When I ask to escalate to a supervisor, I receive no call as promised. Not sure what I am going to do as I have already made two payments on my HD credit card. Unbelievable and unbecoming of Home Depot, who I have, by the way, done thousands of dollars of business with over the years.

My present circumstances require me to look further at a less expensive offering so I went back to Lowes and asked the designer to price me on the Shenandoah line, which she told me would cost the same thing. The cabinet I picked out was 117 per linear foot and she was adamant the price would indeed be the same. 170 vs 117 seems different to me, but knowing Kraftmaid gives incentives and Lowes and Just Cabinets work on commission, I scratched them off my list. Giving it one more try, I went to a different Lowes just for curiosity and had them price the cheaper line. 117 per linear foot and sure enough, came out within 100 bucks of the Kraftmaid 170 per linear foot with all the same options.

Today, I decided to try Home Depot and I must say, I was impressed with the designer and his pricing on Martha Stewart cabinetry. Because of some upcoming specials, he refused to take my monies until next week, which I most likely will give back in trade for plywood construction. For now, that is all I have to comment about. HD beat Lowes and JC hands down in service and design. I intend to give a running account of all the steps in the future. I will be hiring my own contractor to install them and am purchasing my counter top elsewhere. Look for future updates.

The high point of my salesperson's pitch was our "family" discount of $1,500. But I WOULD HAVE TO SIGN TODAY TO GET THE DISCOUNT! I mean really now, who's running HD that they think this scare tactic works. And what the ** is a "family" discount? Such tackiness from this creep. I was starting to itch. I was told by the original store rep who first signed me up for this nightmare that we would get to get the estimate, drawings, and measurements. Well when we finally creepo the boot he said all his "work" belonged to HD and he let me write down his price of $19,000 on a nearby newspaper. That is ALL that I got to "keep" from precious creepos "work."

Let me also add that creepo was in our home from 12:30- 4:30. Yes, 4 ** wasted hours of our time. After reading ALL the complaints on this site and many other HD complaint sites, WE ARE SO HAPPY TO HAVE GIVEN CREEPO THE BOOT NOT TO HAVE TO ENDURE ALL THE HEADACHES THAT PRIOR HD CUSTOMERS HAVE HAD TO ENDURE. So when you're in HD for that light bulb or bug spray (don't buy anything else there), RUN FAST WHEN THE KITCHEN REP ACCOSTS YOU WITH A FREE IN HOME ESTIMATE!!! It's an ** waste of your time and money (23 plastic doors for $14,000???). My head is still spinning.

"Plan B" for the microwave left a blank spot in the kitchen is too high to see into (I am 5'5" aka average height woman). Several cabinets came in wrong and needed to be reordered. Several decorative pieces came raw/unfinished and needed reordered. The contractor needed to take down and re-install cabinets several times. The wall was ruined in the process and refinished sub-par. Caulking needed redone twice and my husband and I are still planning on cutting out the contractor's work and re-doing this ourselves (which we have never done before but can't look worse).

We spent endless hours in Home depot, going over and rechecking their work (note: We do NOT do this for a living). We opened a credit card, 1 year interest free with no minimum payment and started receiving statements with interest immediately... We had this corrected but do have a minimum payment. Contractor worked slower than anyone I have witnessed before. He leaned on us to show him how to install trim, etc. Contractor and designer seem to think each other are idiots - it is possible they are both correct. In summary, the little money we saved by going with Home Depot was NOT worth it. Too much headache, sloppy work, and over twice the time estimated.

Another 3 week wait...they said they would expedite this time. 2 days before the day it was supposed to be installed, I called because I hadn't received a confirmation call. After checking, I was told that the material had arrived damaged and it would be several more weeks before it could be made and installed. Seriously?!? It was at this point that I told them to cancel everything, and refund my money. I will never again deal with Home Depot or Babcock Lumber or MC Enterprises, the contractors they use. They screwed up every step of the way. Please, if you are considering any purchase of this kind, DO NOT go to Home Depot or any of their contractors. Don't be like me and learn the hard way!

Countertop guys don't know how to measure either. I'm currently going through the 3rd iteration of countertops. The first two times, they sent the incorrectly sized parts, chipped, not flat, and not square. Countertops are not flat so when backsplash is installed, there are gaps. Countertop installers (subcontractors of subcontractors) are not precise (e.g. a 1" overhang was considered 1.25" overhang) so I had to measure everything and had them adjust - friggin ridiculous.

LESSONS LEARNED SUMMARY: Do not use Home Depot for kitchen remodel. They are in the business of selling things and NOT services. They are NOT professional service people! Home Depot sells inexpensive cabinets but then they have absurdly high installation costs (like high-end attorney rates) from incompetent installers. ($13k for a $6k cabinet swap?! - Makes no sense) DO NOT HIRE Home Depot installers. They should focus on retail sales. DON'T BUY countertops from Home Depot. Don't let the price deceive you. They'll screw it up (subcontractors of subcontractors who report to Home Depot who is missing in action and hard to get a hold of). Better to spend a little more and get it fabricated and installed properly. By the way, I decided to do install the cabinets myself because I couldn't find an available installer for the time frame when the kitchen had to get installed. It took some elbow grease and some education but I did it properly.

And here we still are. I am still washing dishes in my bathroom, still being treated rudely, and don't have the cabinets to complete my kitchen yet. Lies, rudeness and unprofessional is something, there is no shortage of at the Home Depot, and oh, by the way...if you're a woman, according to The Home Depot, you should stick with something you are capable of doing "like painting". Insulting...since I am the carpenter of the family. I will never ever shop at a Home Depot again. Unfortunate, we live in a small town and it has been convenient but I will drive 30 miles to Lowes or Menards to get what I need.

The manufacturer clearly used green wood and contrary to what was published in the description, this furniture was not finished in any way. For what we paid - almost $2500 - the shoddy quality and the run-around I got from the otherwise friendly and seemingly helpful CS agents I dealt with, I will never buy anything bigger than a light-bulb from HD again. It took more than two months for them to come and haul the set away. Before they did, I stuck a piece of blue tape on every split - there were 19 of them.

Sept. 2 make payment. I paid to have Home Dept do the install work and have their guy do an "official measurement' of my kitchen. His measurements came back as about 9-12 inches off my old cabinets. We didn't rearrange anything, we used the exact same layout but somehow lost about 18-24 inches in upper cabinets space "because my measurement wouldn't fit with the windows"?? Even though I measured the old cabinets that fit fine. According to "official measurements" we also had to get 2 smaller base cabinets. We were told we would actually get money back, when we returned the wrong sized bigger cabinets that came with the original order.

Sept. 26 cabinets delivered to my house. I call the install guy. Home Depot didn't give him a heads up of when my cabinets would be in. Install begins until Oct. 8. installer asks me if I have the layout paperwork. I have a preliminary layout with my "unofficial" measurements - not the official measurements that they did?? What if I didn't keep that... because it wasn't official!! Remember the smaller cabinets that had to be ordered because the "official" measurements differed from mine, they were never delivered. I spent 2 days dealing with Home Depot and cabinet manufacturer trying to explain that I ordered 24 pieces of cabinets, then another 2 for a total of 26 pieces. Only 24 were delivered.

I was supposed to get a refund for 2 of them, but I can't return what wasn't delivered to me. Turns out they were delivered to Home Depot and they were never installed in my house. Yeah it was total waste of time and energy. Those 2 "officially" measured cabinets THAT WERE NEVER NEEDED! The trim pieces are wrong size. They have to order different trim to finish install. Also because the upper cabinets are so much smaller than old cabinets we order shelf end caps to take up some of the empty space we now have. Official measurements - you know. I get a call that my order is in. I got to Home Depot. No one knows where my stuff is, there is no delivery for me. Okay?? It was there, they lost it. Takes another week for someone to find it and call me. Second trim order is not right. Not enough trim, great official measurements guys!

It is now April 4, 7 months and 2 days after I started what was supposed to be a 5-6 week process (a month for delivery & 2 weeks max. for install) and my cabinets are still not done. PS. I did all the demo, they had an empty room to start with... why is it taking so long? We still have missing shelves, missing hardware that was supposed to be ordered weeks ago... it wasn't, & missing trim. Lots of communication/computer issues with store staff. I use the email given to me by store contact... but apparently that is wrong email because that goes to customer service?? Dude, you have emailed me from that account. Suddenly it is wrong? I don't get it.

It seems only a select few people know how to use registers correctly. It goes on and on. I haven't even listed it all. Hopefully, we are done before we hit the 4 month mark on Jan. 2... 5-6 weeks... yeah right. Seven months after I signed the contracts and paid... nothing has happened since November. Nothing has happened in last 8 weeks since I last complained to Home Depot. When will it end?

Then we got our bill. It was $10,000 above what I agreed to. I went back and looked at my contract, which I was given copies of after he explained the next steps. A zero had been added beyond the decimal point. It is smaller than the other writing, and had to be added as he continued to fill out other paperwork. I am not one that suspects people by nature of committing fraud, but this was nothing but. I have been in the construction business for twenty years. I serve as an expert witness for all things construction for the state of Florida. I know the cost of materials and labor.

My kitchen is not even a 10' x 10'. I can buy two complete new kitchen from HD of wood cabinets for half of what they are now charging me to do laminate overlay. All told, there are 28 doors, meaning that they are charging in excess of $432 per door!! And now they are telling me I signed a contract for that amount. I would have laughed and politely asked the gentleman to leave had he quoted me such an exaggerated price, knowing the level of customization I could have done for the same money. Under no circumstances would I have ever entered into a contract for this amount. Worst part is they are now ignoring my requests. I guess my next step is to have to get an attorney and fight for obvious contract manipulation on the part of the salesman.

I noticed scratches and dents before the cabinets were installed and informed the project manger of this. He had them installed anyway and assured me they would be "taken care of". We have had the project manager out to our home three times to see the damage and reorder pieces (none of the pieces that were first installed have been replaced at this point). Getting anyone to come to our home to address the concerns was like pulling teeth.

As of today, nearly FIVE MONTHS after our old kitchen cabinets were removed, our kitchen is not in working order. I have contacted Home Depot's store managers in Brea, CA, called Customer Care, emailed the project manager, emailed Customer Care, written two letters to Home Depot, emailed Home Depot 90 pictures of the damage, and hand delivered both letters and the pictures to the store and the issues have not been taken care of.

The countertop was installed over a month late and was the incorrect size. I was told the correct counter would be installed the week after Christmas - that has not been done and the counter is still the incorrect size. This process has been a nightmare. I would recommend doing your kitchen yourself before trying to work with Home Depot.

Twice during the sitting down with the designer phase, I asked questions about what he was inputting only to find out he changed what I said I wanted, I have a small house and wanted standard 30 inch tall wall cabinets, he changed it to 36. I wanted 12 high over the range and fridge - he changed them to 15 inches deep, I didn't want that.

I also wanted them shipped to HD as I am away during the day and I wanted the wall cabinets on one order and the base cabinets on another order to be delivered 2 weeks apart to give me time. When he totaled the order it was way higher, when I asked he said HD doesn't like to have that many cabinets sitting here. It was an additional 500.00 to ship to my home.

So now, the wall cabinets are here and I am unpacking them. I ordered 2 wall corners, 1 right hinge and 1 left. I got 2 lefts, I called HD and the woman was rude, she said, "You can put up all the rest of the cabinets. Um lady the corner one has to go up first." Then she tell me to switch the door around. I paid for a $12k kitchen if I have to switch the doors around, HD is going to pay my contractor to do it. I will never buy another thing from HD.

When the cabinets (Martha Stewart line by Thomasville) were delivered, the delivery guys would not let me open the boxes to inspect them so when the cabinet guys go to install, one big pantry cabinet is all busted across the bottom resulting in having to reorder, along with a panel not done right and a cabinet I did not order... I was told 1st that the correct cabinet was shipped, that the factory had another pantry cabinet already made and would be shipped right out... 4 days later when I inquire as to delivery, was told the company was closed due to weather...

The following week when inquired again as to delivery, was told it was in production... 2 weeks go by without any work on the kitchen, which the tile floor could have been done!!! Template for the granite countertops was made, and I was told they would be completed in one week. The tile and grout was finally completed and I get a call from the granite company wanting to come out to do a template!! This is 3 weeks after they did one... Home Depot cancelled their job to making the countertops although nothing changed in the layout of the cabinets to warrant this.

It is now the 22nd of Feb... and I've been without a kitchen since the 1st of the year. When told the least amount of time to complete the kitchen would be 3 weeks, the most would be 4!! Now double that time and I still have to wait more weeks for the countertops which is also delaying the installation of the new appliances, plumber and electrician again (I requested one that could actually do the electrical work)... When will I get the kitchen done? Most likely the middle of March which puts this 4-week project at approx. 9 weeks if I'm lucky, barring no more disasters! This is a small galley kitchen that cost me just over $27,000!

My wife explodes on her telling her she is crazy, we aren't spending that kind of money to reface with plastic doors. I ask more questions, and we ask for the drawing so we can think about it. She tells us she won't give it to us because it's the company's property. All she kept saying was, "Let me tell you what you get for $13k". It was so slimy sales pitch I felt like I was at a used car dealer. The woman would not leave, it was like a time share presentation. I got the feeling the sales woman would go hungry if she didn't get a sale do anything. I was not happy about HD reface company. I told a few HD employees about it. They say they don't use that company anymore. It was a waste of my time. The home we have is small home and spending over $5k on the kitchen is a waste of money. My ROI would take years.

We again contacted HD customer service and were advised the cabinets would be shipped shortly and were scheduled to be delivered to our residence. We advised HD to cancel the order as we no longer had a contractor and the items had not been delivered as promised. HD claimed the cabinets were in shipment and that we should simply refuse delivery and not sign any receipts from the delivery vendor. On November 17, 2013, a delivery truck arrived at our home and the driver showed a delivery receipt that did not indicate what was actually being delivered. We refused delivery, signed nothing, and the truck, driver and goods departed. HD customer service was advised and stated we would receive a credit to our credit card account when the vendor received the cabinets from the trucking agency. On December 6, 2013, we again contacted HD customer service who showed, again, no records of the purchase, but placed us with a corporate representative who advised the cabinets were a no-return item and that she could not credit our account.

We went through the entire story again, and HD corporate said they would look into it and get back to us. We have now placed the payment in dispute and the credit card company is withholding payment to HD until they finish their own investigation. Beware! Nowhere on the HD site does it state the cabinets are no-return and nowhere on the order form is such a statement. It is hidden away in the FAQ area if you happen to open that online page. So, presently, HD has our money, did not deliver as agreed and the cabinets are somewhere between God knows where and the vendor.

Another week goes by, one month into this, no kitchen plan arrives in my mailbox as promised. I call the measuring guy again. Finally I get my plan, but wait, there are no prices!! I email again (and text and call) both the contractor and the kitchen designer to try and find out the price of the kitchen. Kind of important, don't you think?? I call Home Depot Nashua 3 times, there is no answer. I try and get a hold of the mysterious ** (who by now I think is an apparition) to no avail. After multiple more calls, texts and emails, I hear from another well-meaning kitchen designer. I email him "please send me a price quote!!!" no response.

I finally hear back after another few phone calls and emails. This new kitchen designer (not **) tells me that he is unable to give me any prices as last time I was in (and spent 2 hrs picking out all the kitchen styles and components), ** neglected to write down ANY of my information! So we would have to start from square one! ARE YOU KIDDING ME!!!! Totally irresponsible!!!! Now, given all the trouble I have had in even getting a quote from Home Depot, I shudder to think what would happen if I let them even do any construction work. Can you imagine the debacle?? I paid $99 for nothing but an ulcer. I would NEVER, NEVER, EVER use Home Depot for anything other than light bulbs! BUYER BEWARE.

I questioned her guarantee of having cabinets, countertops and backsplash done in 3-5 days and she said, "We're the Home Depot (!)," as if that was any assurance to me! I asked what if one of the 4 promised installers was sick and didn't show up on the job, and she said she'd come in his place! Yeah, like she could do the work! Told her I couldn't take the chance of not having the work done by Christmas, but she kept insisting it could be done. After 3 hours, she started telling jokes and I asked her how much longer she was going to take because she was already well beyond the 1 1/2-2 hours I was told it would take.

She knew my husband was delayed coming home from work, so I know she stalled waiting for him. When he arrived, she told him everything we had discussed, wasting even more time. Then she wanted a signed contract and 10% down that night with the remainder due when final measurements were taken and before order was placed. My husband and I both balked at that knowing we'd have no recourse later on. She said we had 90 days to change our minds, but we told her the law says 3 business days. She had to read her paperwork to see for herself that we were right! She tried a few more times to get us to sign, but left without a signed contract. She didn't give us a detailed breakdown of the costs - would have been nice to know how much each part of the job would cost.

I was so annoyed that night I couldn't sleep, so searched the web and found oodles of complaints. Over and over again in the complaints I read about installers not showing up, working only a few hours a day, the wrong materials and parts, HD takes your money and leaves you to deal directly with the installers, who seem to do whatever they want and not completing jobs to a customer's satisfaction. So glad I found those complaints; it makes us feel VERY comfortable not going with HD. Thanks to all for posting to warn the rest of us.

The shower stall ordered was of such poor quality the plumber refused to install it. The second one ordered took forever to arrive at the store and when it did, it was broken and had to be re-ordered - and we're still waiting for it. They are very passive and sit back waiting for problems they helped create to be raised and leave it up to the customer to work out or work around them as best they can. The contractor they put on the project is even worse. The two parties don't communicate with each other or with us.

Of the more than 6 weeks since the project started, we have had workers present in our home maybe 6 days. Once the project fell behind the first or second day, getting them back here to finish has been nearly impossible. Even the cabinet installation was left half done last week. This project has been a disaster from the start and now we are told that the countertops won't be installed for another month - and that’s just an estimate from people who clearly can’t stay on schedule. I would say realistically there is no end in sight to this project while we eat/continue to live without a kitchen or bathroom.

The Home Depot wanted ME to return the messed up cabinets of which were mistakes from their "designer". It was a truck load. After speaking with them about compensation for all my extra work, they basically said "I am not the customer because I did not pay for the cabinets". This was the ultimate insult considering I brought my clients into that store (#680) to fine tune my design which I made with my regular "designer" as I've done 8+ times in the past. My clients paid for these cabinets because they wanted Home Depot financing...another perk for the depot regrettably.

At this point my clients blame me for this boondoggle and they are the last people who would lead the charge for my compensation. And, unfortunately are the only people the Depot will listen to. The Home Depot acts like they sold me a defective towel bar and simply replacing it is all they are liable for. I lost $1000s, a solid referral, and it ruined my relationship with a longtime and respected client.

Buyer beware. Home Depot is NOT responsible for their mistakes (in their words). They do not compensate contractors and the "customer", and the purchaser is fully responsible for any additional charges their contractor applies for the Home Depot's failings. Absolutely unconscionable IMO.

The communication between Home Depot and their contractors are horrible; you need to be after them or else you will never have a kitchen you paid for. Also, beware you will most likely have more costs added on because Home Depot’s computer system does not calculate correctly on how much granite you will need. Include an extra $1,000-$2,000 after you have paid for everything. I was out of a Kitchen for over 3 months with Home Depot. I know my friends have gotten their kitchens done within a week or two. The 1 Good part about the kitchen in the cabinets are solid and the quality of the cabinets are good.

It's now three weeks and I have no stove to cook on. I called back the store numerous times to get the biggest run round I've ever experienced. Mostly, we couldn't get a human being to take our call. When we did get in touch with someone, they said they'd have to talk to the manager. At the time, we were only requesting that they send someone out to assess the problem. They wouldn't do that. After about 14 days of calls, I was told that our "claim" was turned over to their insurance company, Sedgwick, and the store would no longer deal with the problem (as if they had). When I called the insurance number given, I couldn't get anyone on the phone. The next day, I was told by a claims agent that I had to get an estimate about any repair needed with an opinion on why they top fell. After spending $89 for the estimate, which found the installer at fault, I faxed it to them.

Now, I have been told that the claim will go to the Home Depot contract installer who has 10 business days to answer the charge (the same installer who said it wasn't his fault but wouldn't come to my home to look at the problem). We're back to square one with no end in sight. The estimate for the repair is over $700; in my mind, it's a small price to pay for a company to keep a customer who has spent thousands of dollars there in the past and who would have spent more in coming years. I share this experience with you in hopes that you never have to go through this same poor customer service experience.

The installer called his office who said it looked like the cabinet was never ordered. They said they would call back but it needed to be handled by the sales rep. When my wife called the rep's number a couple of days later, all she could get was an answering machine. So she left a message. A couple of days later, she left another message. Then she did get a phone message from the sales rep on her voice mail - but that did not help because when she called his number again, she just got the same thing, the voice mail.

Well, the Home Depot glossy brochure you get when you sign a contract says, "Why the Home Depot? Peace of mind. Your project is guaranteed 100% by Home Depot." So my wife called Home Depot and a supervisor said she would call back but she did not. So I went into our local store and explained the story to the store manager. He said he would find out and call me back the next day. Again, there was no call. I went back again and spoke to another store manager, Chris, who promised to call me - you guessed it, no call. To be fair though, it took him about 25 minutes seeing him because he was swamped with trying to deal with other things in the store.

Then my wife called a Home Depot "expediter" who could not find the order. We really wanted just to get the work done so now we have followed the only recourse left to us and disputed the charge through our credit company - hopefully that may get some action. Second lesson, the Home Depot "peace of mind" guarantee was a lie as far as we are concerned - they may have peace of mind getting what looks like a very large commission for the work but we have no peace of mind, just a huge amount of aggravation. So think very carefully before you order a contractor from Home Depot.

Again in our contract, it stated that the project would be completed in 3-5 days. While we had never seen a contractor to that time live off to a timeframe guarantee, we chose to proceed. Usually in the banking world, you don't start the clock until product and service is delivered. Home Depot started the clock right then. They indicated they would be ready to start in 4-6 weeks and with the holidays approaching, we indicated that if it was started prior to the 12th, we would wait until after the holidays.

The project did not start until January 14, 2013. If you figure 5 days max to install, you get to January 18th. They just finished my project this past Saturday night, February 9th, 27 days to complete a 3-5 day project. Go figure. We dealt with the initial installer who blamed his boss for the delays. His boss finished the project and blamed the installer for most everything else and the length of time it took to complete the project. I spoke to Phil's boss Jacob out of the Columbus, Ohio office and while he apologized, he offered no reason for the incompetence. I was looking for a discount due to over run and inconvenience. It did happen. Again, go figure. While we like the product, we are very unhappy with the process and never recommend Home Depot Cabinet Refacing Service to anyone we know.

But I'll tell you what has come to epitomize this project. They measured my stove incorrectly twice and so put the cabinets in around the stove incorrectly. When we indicated it didn't fit, we were told it would just have to stay that way. We had to argue to get someone to come out and look at the situation. When the person from Home Depot came out, they accused me of getting a different stove during the process. Luckily, I had pictures of the kitchen before they started. So then the statement was that it only sticks out an inch or so from where it should be, we should just leave it? It took two more measuring attempts to get it correct. And they still installed the back wall incorrectly and it couldn't support the granite and they had to do it again. I have over $6,000 in bills from eating out for a year alone. Don't even get me started on their billing dept. Save your money. Save your time. Go someplace else.

When we hired Home Depot, we believed that we had a reputable company working on the project. Guess what? We were greatly mistaken. No one cares, no one contacts the owners with apologies. If I ran my business the way Home Depot does, I would be out of business. Do not make my mistake! It will be your mistake. Stay away from Home Depot kitchen. Go elsewhere!

The installation was the worst part though. Three guys showed up that honestly looked like they didn't know how to open a can of beans. I paid money to have a plumber do the plumbing part and only got a guy who said, "I hope your sink doesn't leak. I'm no plumber!" They chipped off paint, removed plaster, didn't seal seams, left gaps (backsplash wasn't measured correctly), and broke decorative wooden brackets and didn't even attach the bar counter to the brackets! I called HD immediately and they never called back. I called contractor and they returned and to date have only partially fixed some of the items. I called HD main office and they were great! After speaking with them, I immediately received a call from the contractor with more details and I even received a call from my local HD store today. If I hadn't been at work, I would have given her a piece of my mind but I had to be professional. I looked my contractor up on Better Business Bureau's website and they were given a D rating! I can't believe HD would use a contractor who had a terrible rating!

If you have problems, I would highly suggest calling the main office. You should get a form after the job is done so you can rate the contractor but I watched my contractor hide the form in his folder. If nothing else works, contact a lawyer. I am still considering that since no one has agreed to fix everything broken or given me some of my money back. Also, pay with a credit card so you can dispute charges. I would really suggest using Lowe’s. I've had nothing but good work from them and they follow up with phone calls to check on their contractors. Home Depot in my town doesn't even call back when you call them!

My parents came into town from out of state to house sit, so I wouldn't have to take time off from work and use vacation time. The cabinets arrived a week earlier than expected, which I was pleased. I contacted the contractor to let him know when the cabinets were going to be delivered. He brought the electrician out with him when he came out and verified what needed to be completed. When I mentioned I wanted the under cabinet lighting put in and be able to turn them on/off with a switch, "Okay, no problem." The next evening, he came out to start cutting the holes for the pendant lights and so forth. He said that he would have to put the power supply in the cabinet and connect the lighting to the electrical outlets while installing the light fixtures using double sided tape.

The more and more I thought about it, it upset me. I could do the same thing, so I called the electrician back and mentioned, "No, I want the lights to use a switch (per contract) and you will connect them to the bottom of the cabinet using the connectors and screw that came with the lights." He did call me back, but said that I would need to purchase the power supplies that would allow that and in a hurry too. I went to Home Depot to look for the correct power supply. Needless to say, they did carry them. While looking for the needed equipment, a nice gentleman asked if I was confused or lost - another electrician (not contracted with HD). After that conversation, he gave me his card and asked me to call if the current electrician messed up. This electrician said that the current electrician could have spliced the the plug in the power supply wires to the switch and didn't need to purchase the additional power supplies.

The contractor's son installed the cabinets in one day, but forgot to put the baseboard back on the floor. When I mentioned this to HD, they called the contractor. This is a human mistake and will be resolved when they come out to finish the install. When I originally ordered my cabinets, I also ordered and paid for the countertops. The measurer couldn't come out to measure until the cabinets were in, okay. A week later, he came out to measure. My designer told me that it would take a week to get the countertops in to be installed, "Hooie," the countertop guy said. "Nope, two weeks." I don't know if it's practice, but the countertop guy took my sink. He said he would need it for the template. We will see how the rest of the install goes.

It was the wrong color! The designer ordered Dover white! It looks terrible and is not what we ordered. Plus, the Thomasville cabinets were not finished, had cracks, etc., and needed to be replaced, but they were the wrong color. We went to our local Home Depot and they said they would try to order white doors and see how those doors matched up with the rest of the Dover as a quick fix. They said well, we signed. We are a young couple, put our trust in the designer and Home Depot, and were seriously misled. The designer has since transferred to another store. It is not my responsibility to know the names of all the colors of cabinets from Thomasville or other Home Depot designers. Their designer made a mistake.

They are refusing to replace the cabinets. It has been escalated to the district manager so we will see. The white cabinet doors that they said would come in this week to test against the Dover never even came in and now they won't even offer to help in any way after they said they would. The only positive thing is the man at corporate dealing with our case has been wonderful. This is just a nightmare. I am completely miserable, overwhelmed and angry with Home Depot's recent actions.

When we called the Nanaimo store, we got nothing but the runaround. We have had conversations with many of the people there trying to get this sorted out. We have now run into the service person from hell who would rather defend the company that made the countertop and to hell with the customer. She said the company that made the countertop thoroughly inspects every thing they send out. If so, where are the backing plates and how come they were on some of the pieces and not the others? They should have been installed on the counters before they were sent out. Some had them and others didn't. So much for their quality inspections.

Now she (her name I will not give in this email, but I will happily supply it to Home Depot if they would care to give me a call) wants us to pay them $115 for their mistake or we will not have our counters replaced. We have already paid for the countertops once and I don't feel we should have to pay anything when the fault is not ours. We sent pictures and even took a piece of the counter in for them to inspect. They agreed that the counter was not made right, but still stands by the company that made it and still insist that we pay the $115 regardless of whose fault it is. This is terrible business practice.

I always enjoyed going to Home Depot for my paint and other items, until this. I had defended Home Depot when others had told me that they had terrible dealings with them until now. I am wondering why no one has taken these terrible customer service complaint to CTV or another mutimedia circulation. I feel it is about time someone did.

We have still not got this remedied yet. I would like to be able to use my kitchen. The plumber cannot even come in and hook anything up until we have our counters in. So I certainly hope someone gets in touch with me soon.

P.S. Unfortunately we will be paying the money, because we can't afford any more delays. However, we expect the company to reimburse us after reviewing our complaint.

Move forward weeks, the cabinets finally arrived the 2nd week of May and our contractor was able to get started only to realize that a support box we ordered wasn't shipped, panels were the wrong sizes, etc. To make matters worse, we elected not to use their corbels but did order their stain, which they sent in the wrong color! So, I had to replace 1,000 in corbels because they got stained the wrong color. UG! Thomasville has no concept of the word "rush". We waited weeks and weeks only to be told items were never ordered, items wouldn't fit our design, etc. (this all after we specifically designed our kitchen around certain things such as where the utensils would go, etc.).

Now it’s July 17th, our kitchen just got done last week and last night we had a leak under the sink that we caught immediately. That few minutes of water, maybe 3 minutes, ruined the entire cabinet. When we investigated further, we found out that they ordered us particle board cabinets. Oh yes, pressed, crappy board cabinets. Not what we wanted and not what we thought we were paying for! Now, the rep at Home Depot tells us that we agreed to that to lower our costs. Lies, lies, lies! She did it because I told them the cabinets shouldn't go over $20k. They came in just under that and now I know why… crappy ** cabinets!

The designer is trying to blame us, saying we knew what we were getting which is a flat out lie! We stressed numerous times we didn't want that kind of cabinet and she told us over and over that it wouldn't be. Now they are offering a "skin" to cover up the destroyed walls and floor of the cabinet and made a point of telling me how they were not charging me for the extra parts. Seriously! And don't even get me started on my pantry door. Do not buy Home Depot or Thomasville! Anyone thought of a class action against Home Depot?

On the second day that we were there to order the cabinets (the first date was canceled because they weren't ready with the design again), we were told by the designer that we would be getting an additional promotion of 10% off. We firmed up the details and three hours later as we went to pay for the cabinets, the designer informed us that he was mistaken and we would not get the discount. We refused to order them after that and spoke with the manager. The assistant manager was not only rude, but so flippant with us. It was unbelievable to us that as paying customers we could be treated so poorly. But we had already invested 4 months of our time (I had met with the designer at least 8 times and the other designers as well because he wasn't doing it correctly) and needed our kitchen completed. After 5 days of us calling the managers constantly, they finally got back to us and agreed to give us the discount that they had originally promised. We ordered the cabinets, a sink and a faucet, and they were delivered 2 months later.

We were also paying Home Depot to do the installation and had to deal with their contractors called P&M. Unfortunately, there were errors on their end as well, but finally we were scheduled to have the installation begin. Once that was scheduled (and the 71 boxes of cabinets were sitting in my bedroom), we did the demolition of our existing kitchen. The day before they were scheduled to install our cabinets, I got a call from our Home Depot designer saying, "There was a glitch in the computer and your moldings were never ordered. Do not to worry, it's only another $1800 and we will put a rush on them and it should be in 5 days." The installers would not begin without all of the materials being on site. At that time my fiance inspected the sink we had ordered and discovered that they had ordered the wrong sink. Back to Home Depot we went. There were no apologies. They reordered the sink and moldings and we were told we should receive them in 3-5 days because they had "put a rush on them." Several visits and many phone calls later, we were told that they would be available June 30th - not the 5 days originally promised, but a whole month later.

Now, this email is to other moms and dads with kids: imagine our frustration of not having a kitchen for over 5 weeks with 4 kids! I literally was crying in the middle of Home Depot! When the molding was delivered, the installers worked for 2 days and then asked to speak to me. Oh, my gosh, not again, I thought. "Home Depot never ordered your sink base cabinet and we can't continue until it is in." No apologies from the designer. And after many empty promises later from the store manager, we are still today without a kitchen today. They offered to put up plywood for counter tops and a temporary sink until the cabinet comes in, but we declined as it doesn't make much of a difference considering that we don't have any appliances installed yet (waiting for the cabinets to be installed first) and we really don't want a piece of plywood sitting on our brand new cabinets.

Again, the Home Depot management told us we should expect it to be in in 5-7 business days, but couldn't give an exact date until yesterday (July 5th). The associate could barely manage to tell me that it wouldn't be in now until July 30th - that will make it 9 weeks without a kitchen! I burst into tears on the phone with her because I am just so distraught over this whole ordeal. We spent $27,000 and change on the cabinets, sink and installation alone from Home Depot and this is how we have been treated. My finance went there yesterday evening and spoke with the manager who told him that there was nothing they could do.

The same estimator turned our island kitchen sink the opposite side of the island and thankfully this was caught by us to avoid having a person at the sink backing up to the fridge. We were not told that the ceramic tile floor in the kitchen needed to be redone under the island to make sure the new island covered the openings in the floor. This was done at our expense, time and labor. They did write this up in the estimate, but we were never told we had to do the correction. We asked that the ceiling molding go all the way to the ceiling. This was not estimated and it would have cost us an additional $2000. I had to hire my own carpenter to install the extension molding at a cost of $500.00. Far better than HD's estimate.

We also told the designer that we wanted a 4" backsplash on the countertop. This was left out of the estimate - another added cost of over $1000. When the new base cabinet was delivered to replace the shorter one, it did not have the soft close feature. The original cabinet did and we were told we had to purchase them separately. Why? When the original cabinet had them and newer one did not? They tried to keep adding on cost that were already paid for. Another cabinet that came in the wrong size came with shelves for the space/area above the broom area. The new cabinet came without the shelves and they are trying to charge us for them. We did pay the whole bill upfront because they tempted us with significant discounts if we paid in full by a particular date. It seems that we have been treated poorly since.

The project started on February 20, 2012 and the countertops are scheduled to be installed on May 9th. This still leaves me to install the backsplash panels on the walls. Overall, I strongly recommend crossing all of your T's and dotting all you I's when working with any designer. I feel that what we told her was not heard and she did what she thought we wanted and never heard some things we said.

Another 10 minutes passed and I told another employee that I was waiting for Nawaz for a 2 pm appointment, that an announcement had been made overhead. I still hadn't seen him and that I had been told that he was probably having lunch, furthermore, that nobody had come to explain to me where he was, if I was supposed to wait and if so, for how long. This employee said that yes, he was probably having his lunch and would try to find him. He returned without any explanation as to where Nawaz was but said it was very unfortunate that I had been waiting. When I said I was going to speak to a manager, he said that was a good idea.

Elena **, installation services manager was at the desk and as soon I started saying that I was waiting for an appointment, she said that yes, she was aware and that Nawaz was on lunch because his shift started at 9 or 9:30 am and he had been with customers and hadn't had his lunch. I told her that my appointment was made four days prior, that I had all of my kitchen measurements and floor plan, had slotted one hour of time for the appointment (as was indicated when the appointment was made), had taken my daughter to a babysitter and was serious about my kitchen renovation and might potentially be spending a great deal of money if I chose to go with Home Depot planning. She said Nawaz had to have his lunch and that, unfortunately, another kitchen designer wouldn't be in until 4:30pm.

I told her that this was unacceptable, that I was a frequent customer of Home Depot, but would no longer shop here and that I will inform people of this experience. She offered no understanding or acknowledgement of my feelings, just said he had to have lunch. I brought my floor plans from RONA and Lowe's (both offered excellent ideas and plans) but most importantly, were on time for my appointment! I have an appointment with IKEA and will then decide who will do my kitchen renovation. Home Depot will no longer be considered for any project!

Three weeks ago my husband noticed that one of our cabinets was coming off of the wall. I placed a call to Andrea at the San Bernardino Home Depot on Hospitality lane as she was the person that helped us with everything. She called the installer and had him come out to remount the cabinet. Upon inspection the contractors stated that it wasn’t a faulty install but rather the cabinets themselves were falling apart. He took pictures and reported back to Andrea. The cabinets we replaced had been in the house for over 40 years and were still in one piece when they were taken off of the wall. Isn't that the life span for cabinets? I have never heard of them falling apart or coming off the wall and after only a year and a half? Anyway, Andrea called RSI (the manufacturers of the cabinets), and explained the problem. RSI said they would send someone out to inspect our cabinets.

In the meantime, everything from those cabinets was sitting on our counter tops. I was afraid the whole thing would fall so I emptied them and we put a temporary mount (a cutting board) to hold the cabinets up. We waited four days with no response from RSI. My husband told me that Andrea called wanting to know the status of our cabinets. I called her immediately because as far as I was concerned this was Home Depot’s responsibility to follow up and I was waiting to hear back from her as to what the next step would be. We wrote the checks to Home Depot, that’s who should be responsible. She told me that they were just the middle men and that it was my responsibility to follow up and make sure someone came out to check on our cabinets. Needless to say, I was furious. I placed a call to the corporate office along with a letter to the store manager.

Nearly three weeks go by. In this time frame two people had already determined that we purchased faulty cabinets. I received a call back from Annie at Home Depot at the end of the third week who stated they were trying to work out a deal with RSI to split the cost. She asked if I could give her until Monday at 10 am and she would have an answer for me. Monday at 10 am came and went with no word from Annie, so I placed another call to Home Depot. I was told she was off for the day. Why would she give me a day and time when she would call if she knew she wasn’t going to be working? I asked to speak with another manager. After speaking with a few people and explaining myself, I was told someone would call me back and they did. I was told that Home Depot would take care of my cabinets and RSI would put $100 towards the reinstall.

When the contractor came out to replace the cabinets he made a comment that there had been other issues with the same cabinets we bought. My thoughts were, if Home Depot knew this product was **, why are they continuing to sell it? The contractor left the faulty cabinets for us to dispose of. Really? My husband put them in the garage until we figured out what to do with them. My cabinets were replaced so I wasn’t going to stress anymore about it.

On Friday we received a letter from RSI--actually it was a waiver. It stated that since they applied $100 towards the reinstall of the cabinets and they shouldn’t be held responsible if anything else happens to the rest of the products we bought from RSI thru Home Depot. What? You’ve got to be joking was my first thought. I put the letter aside and enjoyed my weekend.

Today I received a call from Lisa ** from Home Depot. She told me that I needed to bring the faulty cabinets into their stores so they can be reimbursed. Wait, if they needed the faulty cabinets why didn’t the installer take them with him? According to Lisa that wasn’t his responsibility but rather it was mine. I told her if she wanted to get her cabinets they were in my garage. They could send a person anytime. She then asked if I had received the paperwork from RSI. I told her what I received was a waiver and that I wasn’t signing it. She told me that if I didn’t sign it that I was responsible for the $100 RSI had applied towards the cabinet reinstall. Hold everything! Home Depot sold me ** cabinets that they had other complaints about. Home Depot also made me go three weeks before there was resolution over $100 reimbursement, and now they want me to not only deliver them the old cabinets but pay them $100? You must be joking! After all of the money we spent with Home Depot, this is how they treat their customers? Shame on them and RSI for taking advantage of the consumer that works so hard for their money.

The existing plumbing is still only 1/2" to the two renovated rooms. The last "repair" was when they installed used, refurbished and unpainted cast iron radiators that were not in the original contract agreement, and they still don't work! They agree that they are still responsible for fixing the problem, but they repeatedly stall, delay and hope I will go away. The matter is still unresolved after 4 years.

Home Depot cancelled the Botts' contract before my kitchen was completed. I have had to fight tooth and nail to get Home Depot to get back to me, to get their new contractor to come and finish the project, correct a few things, etc. Though slow getting around to get me taken care of and their lack of communication, I decided it was time to seek out legal representation. Once I made that decision, I let Home Depot know what I was about to do and they had finally gotten back to me and tried to resolve this mess.

Add onto this mess, my roof I had done by Home Depot last Nov. (2010) costing almost $8,000.00 leaked. A total of around $22,000.00 I have spent at/through Home Depot to get 2 major projects done, and done right. In less than 1 year, both situations I have had to fight tooth and nail to get resolved. The roof supposedly was fixed last week. I'm waiting to see if that takes care of things in the next heavy rain/storm.

With these two examples, I have no desire to do any remodeling, upgrades, etc. business with Home Depot/Lowe's etc. in the future. I suggest that Home Depot gets out of the repair, remodeling/upgrade business and just stick with being a hardware store.

I proceeded to go to Home Depot at around 6:00 PM, and I was told that Gene was now out to dinner. One minute later, I was told he left for the day (more lies). I spoke to a customer representative named Mike, who refunded me my money (it was paid in full), over $9000. The disrespect, rudeness and lies I was told is beyond belief. Now I have no kitchen as my old kitchen was pulled out. My contractor wants to sue me for breach of contract. The delivery of my appliances had to be postponed indefinitely, and my house is in an uproar. The real breach of contract is with Home Depot I have all the paperwork to confirm the above. Needless to say, I have lost time and money in addition to stress.

We are so sorry that we didn't look for another contractor to do this job.

I thought customers come first. I felt that Carol didn't want to help me nor did she want me to spend my money there. So I went right to Lowe's. They helped me right away and I just spent 5000 bucks there. I guess Carol's lunch was more important than my money. Also, this isn't the first time this lady has been rude to me.

When we contacted the store, Tom, the designer, refused to take our calls and put us to Serena! Serena accused us of making mistakes and was very rude and not helpful at all! Were we supposed to measure ourselves? I thought that was the designer and installer’s job. They had all the specifications for the appliances! We called the store manager and he gave us the name Holly ****! She was sympathetic and acted like she would take charge. After 2 more days, we were supposed to meet the installer at our house at 7:30 a.m. to go over fixing the design problems. We then found out that there were several design problems! At 9:00 am, no one has showed. We called Holly to find out where the installer was after all we had jobs to go to! She said that she told my husband that he would be here closer to 7:30 rather than 12. Who makes an appointment like that? The installer had no idea that my husband was waiting for him!

Obviously, no one was feeling the urgency in our situation. We had now been without a kitchen for 3 weeks and we still had to order the new cabinets. We now find out today, due to the holidays, we will not get our cabinets until January 5 maybe. After we get our cabinets, we still have several workers that cannot do anything until after the cabinets are installed. At this rate, our 2-week kitchen re-model is turning into 2 months! I would have never started this project if I knew how weak Home Depot was going to be about the situation! We are all now sick from the dust and of course cannot celebrate Christmas at our home! Merry Christmas all you people at Home Depot. While you are celebrating with your families, I hope you remember what you ruined for our family!

We normally buy everything, appliances, etc. from Home Depot, including most all the construction materials so far for this home, but not anymore. I will do no business with Home Depot ever again. We got a loan just to pay for these cabinets, it makes us sick. This is a small place and will be our retirement home but $13,000.00 is not a small amount. I have all the emails from Home Depot with my quotes and pictures, but they will not bind. The emails clearly say I have until December 1st.

Under protest, I visited the Silver Spring Home Depot to 1) inquire about why the purchase had to be paid in full before any work was done and 2) What was I to do if the work was not satisfactory and/or unacceptable although the bill had been paid in full? Well I was told that because of the "recession" HD had changed its policy to this "paid in full" and that I could trust them to deliver on their promise. The purchase was paid in full and now it was time for the install waiting game. Two weeks later, I received a call from the "contract" installers that the counter was ready for installation. Because they don't do installations on weekends, I would have to choose a week day that they had available. Ok, fine. Just recently widowed, I did not have personal leave, but made arrangements to be available the day of installation.

Well the installers showed up around the given time (1:00 PM), immediately looked at the job to be done, and said they could not do the installation because the old counters were still there. I discussed and paid for the removal of existing counter tops when making my purchase. Home Depot dropped the ball on ensuring that this task was either done prior to installers coming out or letting the installers know that this was part of the tasks they were responsible for. Either way, the honor of this screw-up was on Home Depot. Then when trying to work out this screw-up, all parties were acting as if my personal time was invaluable. In other words it was assumed that I could be available whenever the demolition crew and the installers were ready. Well, guess what? I work and have commitments to a job too.

We met with a salesperson, Tonnia, and told her what we wanted to do. She gave us the number of the home renovation/refacing company connected to Home Depot: P & M Associates, a subcontractor of US Remodelers.

After making an appointment with them, a salesman arrived March 18, 2010. We told him what we wanted: new self-closing drawers with full extension slides, new paint-ready doors in a Shaker style, some new cabinets to match, two base cabinets to create the peninsula, and to reconfigure two existing built-in wall-to-floor cabinets with sliding shelves.

We picked out a color for the new countertop from about 15 samples that he showed us. We selected hardware from about 10 samples. We chose our cabinet door style, and he took full measurements of the existing cabinets and kitchen area. We signed a contract for $8912 and gave him a voided check for $891 for the down payment. We also gave him a voided check for $5352 for the countertops. I thought it was a bit high, but because I had never had a stone countertop thought it might be expensive. I asked Bill ** when the work would start. He told us it took some time to order the supplies and build the doors and it would be one month to 6 weeks before they could be here.

A week later, Phil M. came to take exact measurements of the kitchen. He was there a few hours doing that. He was also supposed to get the balance voided check of $8021 but forgot to ask, so after a phone call, I mailed the check to P & M. (By the way, all three checks were cashed before the work ever began.)

About a month later, my husband and I emptied the kitchen of all groceries and cooking implements in ready of their arrival. After 6 weeks when we hadn't heard from them we called and were told they have to bunch orders together before they can begin ordering supplies.

By May we had made more phone calls to no satisfaction and were now speaking and complaining to Tonnia at Home Depot. In the meantime, I had electrical work done independently and purchased and installed a new microwave vent through Home Depot.

At this time during a visit to Home Depot my husband and I saw the Silestone display and realized that the colors were priced by group and differed greatly in cost. Bill D. never explained that to us, and while at Home Depot, we saw a color not originally shown to us and much cheaper. We phoned Philip M. at P & M Associates to tell him we wanted to change the Silestone color. He said that would be no problem and when I mentioned there was a price difference (going from $96 per sq. ft. to $59 per sq. ft.) and I should be getting some money back from the payment I sent, he agreed and said he would send me a check.

Weeks went by and I hadn't received the promised check. When I called Phil again, he said he couldn't recall the phone conversation and change of color but would be in touch with Home Depot about it and that I should contact Bill D. myself, even though Phil and Bill work in the same office. Bill took a few weeks to return our call and then told us we would be getting $1146 back. I asked him what the measurements were and he said they were 15 linear feet and 4 linear feet for the peninsula. He couldn't translate it to square feet and so my husband and I took detailed measurements ourselves. From our calculations we should have been getting much more back than what was quoted us.

When I called back about the discrepancy in the cost calculation, Phil said he would cancel the order and return the full amount of the countertop because Home Depot must have a better price than them. I was under the impression they were working through Home Depot so this was a puzzler but I was happy to be getting the full amount returned.

In June, I spoke to Tory from the Atlanta Home Depot headquarters to tell her of my situation. To cut to the chase, it took talking to Tory and also Mike T., the installation manager at Oneonta Home Depot, to finally get our check back for the countertop on June 28, and to finally get someone from P & M to commit to starting the job.

On June 21, Steve from P & M Associates arrived with the new cabinets, doors, and slides for the drawers, as well as hardware, though it was not the hardware we selected. The drawers were not there, the glass for the glass cabinets was not there. The slides were the wrong size, as were most of the doors. The cutting board insert was too small and the door that goes on the slide-out trash bins was too small. When Steve saw a few of the doors didn't fit, he said it was all wrong and it had to all be returned. He took full measurements of the kitchen again. (This is now the 3rd time measurements were taken. ) Also, in his haste moving a door around, he hit the corner of the door against the ceiling gouging a small hole that needed repair by us.

After Steve left, we noticed one of the new wall cabinets was installed crooked, and when we looked at the other two wall cabinets, they were installed upside-down. We also went through all the doors left behind and saw that if a railing were attached to the bottom of our existing cabinets, most of the doors would fit. The reveal would be more than we asked for, but we were willing to compromise just to get work going on the kitchen as it had been over 3 months since we signed the contract.

When we phoned P & M and spoke to Phil to tell him about the disastrous work done so far and about all the wrong sizes of doors, slides, and drawers, he said he would send his top installer to come out to see it and take measurements. (#4 )

Greg arrived on June 24 and took measurements. We told him about the easy fix for most of the doors by attaching a bottom rail. When we showed him the upside-down cabinets he said he could fix it easily by placing a block of wood in it so the shelf would be flush. That's not a fix I was happy with. Greg said it would take a few more weeks to order the correct doors and drawers.

On July 2, Greg returned and began installing slide-out shelves. While I was outside, I heard noises of construction and wood splintering. After 20 minutes I came into the kitchen expecting to see work on the built-in cabinets but didn't. I just couldn't figure out what he was doing to warrant that noise. While here for the day, Greg installed 5 drawers and 6 slide-out shelves.

When he left, we were checking out the kitchen and saw that some slide-out shelves moved smoothly and were about 1/4-inch from the bottom, while others were difficult to pull out and were 1-inch from the bottom. The drawers in the peninsula were very difficult to pull out and push in, certainly not the easy-close slides and two drawers would not go in all the way at all. When we looked inside from the top we saw that the slides were for frameless cabinets, when these are face-frame cabinets and that there were rough pieces of wood holding the slides in place within the cabinet, and that he had removed the back of the cabinet to force the slides to fit, gouging into the other cabinet attached to it to make the peninsula. Greg had even gouged out a piece of our existing wall cabinet when he removed an existing hinge.

This was the last straw. We called Mike at Oneonta Home Depot to tell him he had to see this botch job for himself and that we wanted no part of P & M anymore. Our kitchen was a disaster.

On July 5 Rick from Oneonta Home Depot arrived to inspect the kitchen. He took photos and measurements (#5), agreed with us that it was a mess and unprofessional, and assured us that Home Depot will fix it and we will have our kitchen. He even took down the color of the Silestone we selected. I was given the impression that Home Depot would repair the work and finish the installation.

He left and we felt relieved that they would be standing behind their assurances and our kitchen will be the way we wanted it to be.

On July 7, I received a phone call from Mike from Home Depot telling me that Phil from P & M would get in touch with me to set up an appointment to come to our house and see the kitchen. I told him I didn't want him anywhere near my kitchen. Mike said we had to go through the proper steps and that Phil had to come here and I had to cancel the contract. When I asked about my kitchen, Mike said afterwards we could come to the store and they'll design a kitchen within our budget.

Design a kitchen within my budget? My existing kitchen was destroyed. There's no going back now. Because P & M, and ultimately Home Depot, were incompetent installers, I'm being told I have to bear the extra cost of repairing the harm done to my kitchen, and that's not even taking into consideration that I have waited 4 months with considerable stress. The kitchen within my budget of $9500 (and that's $600 over) Home Depot in Oneonta is suggesting consists of plywood cabinets with maple veneer. My existing kitchen is/was solid oak throughout. To suggest that I should just forget about what happened, start from scratch, and now spend much more than I had expected for something less than I originally had is beyond belief.

On July 8, P&M called to say they would be refunding my money. It's a week later and I still haven't seen the refund or heard back from anyone from P&M or Home Depot. Customer Care says I should be entitled to compensation, another Home Depot store in another town says I should be getting compensation for the long wait and poor workmanship, but so far those involved are ignoring us entirely. I am utterly frustrated and extremely disappointed with Home Depot.

Once the nightmare project was complete at the end of the 11th month, I asked the store manager's assistant to expedite the credit for the returned items. I explained my intention to pay the full balance in order to avoid any interest charges. In order to pay the balance in full, I required the exact figure, after the credit had been posted. I repeatedly asked for my closing balance. They were unable to provide the figure because they lost the items that they removed from my apartment. After numerous letters, phone calls and store visits, I lost patience with the Manhattan store and sent a letter (with supporting documentation) to HD CEO. Although he never responded, my two part complaint to him was partially addressed. I did receive a call from an Atlanta Support Center and shortly thereafter, a credit was finally posted to my account. The credit took place on month 14.

In my complaint to Mr. B I made two requests: (1) immediate credit for the lost items (2) reversal of the $13,031.30 interest charge. I have since paid the complete balance, minus the interest. I have been charged $13,031 in interest because of HD's complete ineptitude in the arena of kitchen renovations. The project should never have taken so long and I should have been done with them long before the 12 month promotion ever expired. I simply cannot stand for this unfair and unethical treatment. I should not be liable for any interest whatsoever and the account must be closed immediately.

They had "no record" on file of our kitchen from late in 2006. No problem, I brought my copies of the layouts including floor plan, layouts, estimated cost, actual cost and part numbers for all of the items. This time, it cost us more money and we had nothing but trouble. The Home Depot contractor was at our house, calling my cell phone to ask me where the items were he was installing. Then he got fed up and told me he couldn't do any more work, and left for the day. A call was placed to Home Depot. They said they would, "take care of it".

The next day, the contractor showed up with no materials. He had already put in the cupboards but had no sink, faucet, knobs for cupboards, dishwasher, microwave/fan, etc. So, I went to Home Depot, print out in hand of what we had purchased. The next person I talked to was clueless. She had no record of this project. I told her that her contractor was at our house waiting to do the work. She assisted me with my list of items. We walked to the store together as I pointed out the countertops, sink, faucet, knobs, etc., that I had purchased 4-5 weeks prior to that day.

Yes, 4-6 weeks ago I paid for the items. The cabinets were delivered to my home. Therefore, Home Depot had 4-6 weeks to pull the items off their shelves and see to it that the contractor had the items so he could do his work. We got all items together. In the meantime, Home Depot’s contractor kept calling my cell phone to check in and see how long it would be. He was at a stand still and decided it would be best if he came back next week when we get everything together. Okay, so his argument is that he scheduled this time to work on our house and has other jobs going on so he needs to leave.

Meanwhile I am at Home Depot pulling the items off the shelves using my print out from their store to gather my purchases from 4-6 weeks earlier. Then we are told, “Oh there is no dishwasher on this order.” Well, there certainly was, and guess what, it was the same model we purchased a little over 2 years ago for the other kitchen. Then we got this, "Oh, I'm sorry those are out of stock." So, I walk my store representative back to the dishwasher section, walk over to the dishwasher, place my hand on top of it and say, “This is out of stock?” Oh, of course, we can purchase the floor model, but I am like, “But nothing, you had them 4-6 weeks ago when I walked around the store when I purchased this entire $7000.00 kitchen from you!

So, we agreed to buy the dishwasher. At this point we seriously want to get all of the items back to the house so Home Depot’s contractor has everything he needs to do his job. Well, that is when he has time to come back since he spent his time waiting for us to do Home Depot’s job. Did I mention that this is an income property? That means that every day, week, 4-6 weeks, etc., that we don't have a kitchen, we are losing money! Okay, now we are doing one last check of all the items on the list. We are at the front of the store. The Home Depot representative now says to us, "Okay, if you just back your truck up, we'll have someone load everything for you and you can take it home." Okay, two problems: We have no truck! And if we did, are you seriously suggesting we have the means to unload a dishwasher, sink, hood fan/microwave and all the other miscellaneous items like knobs, etc.

Now I am fuming. We are being asked to deliver all of our own materials, days after their contractor stood around and called my cell phone complaining because he didn't have what he needed to do his job at our house that Home Depot was paying him to do with the money that we paid Home Depot. Yes, you will need to read that again to understand it. The following week, the contractor came back. He did the knobs on the cabinets and tried to install the dishwasher. I got a call on my cell phone. He tells me that the hose that came with the dishwasher is not the right one. I, of course, don't want him to leave for a week, so I came home, take a look at the bag with the brochure and all the attachments in it and match the part number to the model number on the back of the dishwasher. Yup, he's right, it is not right.

So, I drove to Home Depot, go directly to the department where we bought the dishwasher off the floor, the man says, "Yeah, I see, that one must go with this one over here. That means we probably don't have the hook up for yours, you may want to call the manufacturer.” Well, I don't think so. I take it upon myself to get down on the floor and look behind the remaining floor models so I can locate the bag with brochure and hook-ups for the dishwasher that is sitting back at our house. Yup, found it. I matched it to the model number that I had written on the paper. I took it home with me, then called the contractor. Well, guess what, he has other jobs going on. So once again, we waited. He came back, put in the dishwasher.

Next up, the countertops. The contractor says to me, "When is the guy coming to do the countertops so I can put the sink in.” I said, “You are putting them in.” He said, “I don't do countertops.” I said, “I bought these off the rack at Home Depot and you are doing the install.” He said, “No, I'm not. You need to call Home Depot and see who is putting these in so I can schedule a day/time to come back to do the sink.” I called Home Depot. No one knows what is going on. “What countertops?” is basically the response. So we ** around with a three-way conversation for about a week discussing who will do final measurements, who will do the install, and then, I'm sorry I thought that I paid for the countertops with installation of the entire kitchen "4-6 weeks" ago.

According to the contractor, he doesn't install countertops. I reminded him that he put in the same 8 feet and 6 feet section in the other apartment a little over two years ago. In fact, I brought him into the apartment and showed him how he cut a sink hole out of the 8 feet section and trimmed a couple of inches off the end, then took the 6 feet section and cut two 37" sections out of it for the other side. His reply, "Well, I'll need to get back to you because I was unaware that I was going to be doing this work.

Next up, final measurements. After 3 days of back and forth between Home Depot, the contractor and myself, we came to an agreement. Home Depot’s contractor would measure, Home Depot would cut them and Home Depot’s contractor would install them. It is now rapidly approaching the end of October. We originally wanted the apartment ready to rent for October 1st. If we are lucky, we'll be able to show it and rent if for November 1st if Home Depot can cut the countertops. Surprise. Friday morning at 8:30AM, my cell phone rings. It is the contractor, "Where are the countertops? I am here and there are no countertops. Were they cut?"

So, I called Home Depot and found out that they were not cut. The manager tells me that he is going to cut them over the weekend. I called back the contractor, Home Depot’s contractor, and let him know that they won't be cut until over the weekend. He tells me he has other work and cannot come back until next Wednesday. Poof, there goes renting the apartment in November. Now we are looking at December 1st. Not likely. The chances of anyone moving right before the holidays and during winter in Buffalo, NY are slim, to say the least. We now have a bill from Home Depot that is about 30% higher than the same kitchen cost a little over two years prior. The argument was that labor went up. I find it interesting that it took much less time to do the other kitchen, less involvement on our part, at a lower cost.

We were unable to rent the apartment through December and January. Thanks to Home Depot we lost about $2800.00 in rental income. And here is the icing on the cake and the catalyst that prompted me to rehash the events outlined in this note. Our new tenants moved in a little before February 1st with the agreement that their lease would start February 1, 2010. Today is February 25th. They, the tenants called me on Sunday, February 21st, to tell me that water was coming from under the sink. I went upstairs, looked, and while I was in their apartment, called the plumber (a contractor who works through Home Depot). They had no one on-call since it was Sunday, but would have someone come over first thing Monday morning. My husband stayed home from work so he could follow-up on the situation. We anticipated an issue because of what we went through before.

Here is how it played out. No one came on Monday. The tenants could not use the kitchen sink (yes, the new sink/faucet that had been used for about 3 weeks). Tuesday, no one showed up. I called. They sent someone over to look at it around 4:00. He says, “The faucet is defective, you'll need to turn the water off so you don't ruin your cupboards. Then you'll need to call Home Depot and let them know that the faucet is defective. They will probably want you to bring it back. When you get the new one, let us know and we'll install it.” I said, “Wait a minute. Didn't you install it the first time?” I talked to Home Depot, explained the situation, with my receipt and list of items in hand.

The person I talked to told me that I never bought a faucet from them. I told her that she was the one who walked around with me in the store and actually drove the Home Depot truck to my house. Oh, yes, she remembered, and what do you know, found the line item on her copy of the receipt. No problem, she will get it taken care of. About 30 minutes later, the contractor called. They will be there tomorrow morning (Wednesday) between 11:00AM - 12:00PM to install the faucet. I read him the exact part number of the Moen faucet that I had purchased previously so there would be no problems.

Wednesday, February 24th 2:40 PM, I got a call from the contractor. He says, "We are on our way over to take care of the sink. We should be there in about half an hour. Did you pick up the new faucet from Home Depot?" I spoke with our tenant last night. They installed the replacement faucet last night around 4:00. No work order for signing, nothing. Just left without even saying goodbye.

Obviously, our contractors had not even taken the time to make sure every drawer would even open! They claimed we needed to order more pieces in order to extend the length of the peninsula to eliminate this problem, which we did and had installed. Once they moved the peninsula out, you could no longer open a spice cabinet drawer because they had moved the entire piece a quarter of an inch forward. But of course, the contractors did not catch this before they left.

Back for recall, trip no. 3, the contractors are now complaining the design was wrong and HD is complaining the contractors are doing poor work. The customer is in the middle of two companies attempting not to lose any money or reputation by pointing fingers at each other. The multiple problems were finally resolved and the entire (including countertops) project was completed in early November, a full three months after the initial beginning. Not to say HD did not attempt to make amends, we did receive a free sink, which of course was low end quality and scratched horribly within a few weeks, but as a customer, they certainly did not live up to a standard of "Customer Satisfaction".

My husband and I are rather easy to please, and I wouldn't have even considered complaining in such a public fashion until this past month (February) when a piece of the top molding, which apparently was never nailed in properly, came crashing down and barely missed my 8-month-old. Granted my husband did not help, it's precarious position by noticing it protruding from the ceiling and attempting to push it back into place, assuming the nails were at least deep enough that would not fall completely. I understand the need for a company to make money to survive, but I do not believe that any company should sacrifice superior quality on the altar of finding cheap workmanship. To anyone who is considering using Home Depot, I would recommend cutting the middleman and finding a contractor you can trust on your own.

On November 11th 2009, there was an accident where the cabinets he installed came off the wall and crashed to the floor, with a granite countertop attached to the top of the cabinets. He admitted fault, saying he should have put on legs, legs had been ordered in August, per his instructions, but they were too short so they were returned, but never replaced. The accident was reported to his employer P and M and Home Depot.

Replacement legs were installed and the granite countertop was reinstalled by Randy, badly causing my 9-year-old son to cut his palm while he was running his hand over the countertop. His hand was bleeding and it was treated at home and healed. The countertop was chipped in the accident and those chips remained until Randy removed them and had his guy file them down.

Pursuant to the above, there are seven cabinet doors that have been ordered five times and each time they arrive, it was either in the wrong size and/or the wrong style. I am disgusted with this incompetence. I want a refund.

7) Over 30 doors have rails and stiles on the fronts that did not meet. We have since discovered, based on talking to other furniture makers, that this is due to an error in the manufacturing process.

We tried to work with the local HD, who sent one batch of doors back, only to get back replacement doors with similar problems. Then they got defensive and claimed we were the problem and that we wouldn't be happy with anything. These were very obvious problems that people who visited our home would point out to us.

We then sought assistance with HDs Customer Care Center in Georgia. They offered us $3,000 to keep what we had and go away. This didn't even begin to cover the costs we had incurred in preparing the room to meet their design specs, much less to fix their errors. We didn't think we had to eat up every cost. Our lawyer suggested we talk to them and negotiate for the amount that was closer to what we have spent. He also said he expected we'd be back because HD was a company that was too cocky in thinking they could railroad people. He also advised us to get written statements from independent furniture makers regarding the craftsmanship/manufacturing of the pieces we had received.

Well, he was right. HD in Georgia never bothered to even respond to our questions and comments about further negotiations and settlements. Well, they didn't think well take them to court, but we're ready. Just don't make the same mistake and do business with them. We had been loyal customers for over 25 years, but not anymore. What a shame. This would have been such a simple thing to work through and they could have left with an almost happy customer. They just didn't think very much of their customer so, I guess, I don't think very much of them now, either.

After a week had gone by with no word on the cabinets, I contacted the store and was told it would take one month, not a week for the replacement cabinets. By this point I was livid. I was also 7 months pregnant and had been living with a kitchen that had been in shambles for weeks, which did not enhance my mood. Also, I ordered all new kitchen appliances and the designer did not bother to look at the measurements for them so the refrigerator did not fit at all. I had also ordered countertops from HD. I was planning to have my contractor install them as well.

The Home Depot designer did not inform me that walls are often not straight and that a template of my wall could have been made to insure the proper fit. I think if they did the template I would have had to pay extra or used their countertop installer which I would have probably done had I known. Needless to say there are huge gaps between the countertop and the wall because my walls were uneven. Another issue was that several cabinet doors were warped. I did actually order some additional decorative panels at a later date, however, despite talking to the same person I was quoted different prices for the same item in different conversations. I feel that the designers are very poorly trained and really have no credentials other than some on the job training. I would advise anyone hoping to save a buck on kitchen cabinets to shop around. Eventually the store did refund some of my money but it really did not make up for the stress of the experience nor was it enough to make me refer anyone to the business.

I finally was so frustrated I wrote a letter to Home Depot, I thought that would hurry things along, no. The cabinets finally came on December 30th and that was only after I got on the phone and made them commit to a delivery day. When the installer came to install them on January 4, 2010, one cabinet did not get ordered. Again, we are at a stand still. We have had to stall appliance delivery, tile workers, and finish with the carpenters. It has been a nightmare! At this point it could take another month. Home Depot hasn't offered to expedite the order. As of today, they still have not placed the order.

They told me three weeks the cabinets would be in. Now they tell me I have to pay an additional $1,000 and wait another 3 weeks. Why should I eat $1,000 of my money for their mistake? Not to mention, how could a Home Depot not have this information about a product when it's priced and purchased on their computer system? Then try to tell me the vendor just told them about three weeks later.

He called 3 days later to tell us "there was nothing he could do." Well, at this point, we don't have any recourse at all because Home Depot requires that you pay in full before they'll even come out and measure. I have to admit that I had second thoughts when the lady said I had to pay in full before they would even come measure. But she was very persuasive, and I ignored my gut response to run like crazy. We have spent 2 years and a lot of money on redoing our kitchen. Not I just was to cry every time I go in there. Home Depot's answer was to offer me an "appearance allowance" of $500. That means I still spent $2,500 on countertops I don't like and look awful.

There are several other things the installers failed to do properly. Guess we'll see if they get fixed. We have been long-time customers of Home Depot, but I'll never buy anything larger than a screw there again. As much as I dislike Lowe's, they are my new favorite home supply store. The company that provided and installed the counters was Stone Systems, Inc. in Dallas, and when their supervisor came out, he basically told me "Tough bananas. You're stuck with it because we aren't going to replace it."

While everyone with Home Depot management and with Stone Systems, Inc. keeps telling me these voids are normal and in every piece of stone they pour, I think Home Depot should take responsibility when their salespeople don't give you accurate information or give your inaccurate information just to make a sale. I have since started looking at this type counters when I am in the public, and I have as yet to see one with "voids" in it, which tells me that they just don't want to take responsibility for messing up.

And the guy from Home Depot said he "doesn't want to lose me as a customer." Too late. My advice is 1) don't use Home Depot for any large purchases, and 2) if you have to use them, research the company that will actually do the work. My guess is that they won't tell you what the company name is.

Home Depot didn't want to deal with it at all! And they are responsible for the subs they hire! The island piece they installed was polished poorly - the corners and edges are a mess. There are also white caulking & shims showing from underneath the counter top. The slab is bowed in the middle. The list goes on. I want to cancel the entire order, contact the BBB and order from a much more reputable granite company. Home Depot & their subs need to remember that we are the customers and we paid them to service us, not the other way around!

It is November and we have not heard a word from anyone in Home Depot. We have tried to contact Mr. ** but he never seems to be in his office. We want Home Depot to do the right thing and get us the kitchen we paid so much for.

It took approximately 6 week for the cabinets to arrive. On 5/8/09, the person who showed up to inspect the cabinets, brought no paper work with him, so he used the delivery invoice KraftMaid left instead of driving 3 miles down the street to get what he needed from HD. On 5/12/09, demolition took place and my entire kitchen was gutted. On 5/13, installation began, or was supposed to. Within 2 hours, the installers came to a halt, they found items missing they needed in order to align the cabinets, other pieces incorrectly ordered, and doors that were hinged incorrectly and had to be reordered. These errors delayed the job for 3 weeks, as this is Home Depot’s "expediting" the order. The door issue was not the fault of Home Depot. But the incorrect order the missing order was, as my designed had called me before the order was placed to tell me my total would go up because they had to order these spacers, which did not get ordered.

On 5/13, the electrician had to return because plugs were installed incorrectly and had to move. On 6/4, the 2nd attempt to complete the installation took place. Again, the job was not completed because of missing materials, toe kicks, scribe molding, cabinet skins, the replace door was cracked, and a cabinet was ordered incorrectly and had to be reordered. This time, I was told by one of the expeditors from Home Depot that this order would be placed as a 'rush' order and would be in in 7-10 days. Wrong, the guy did not place a rush order and did not even place the order for the cabinet that had to be replaced. In fact, that order didn't even go in until a week later. So, the 'rushed' order did not get delivered until 6/25, and the cabinet did not get delivered until 7/6. The cabinet was delivered to the store and not me. When I did not receive, I called Home Depot on 7/7 to see where it was. They said they had it but did not bother to call me. I was not able to get back on the schedule to complete this job until 7/10/2009.

The Home Depot team here at the Round Rock store had not bothered to contact me about any of these issues until yesterday, 7/30, and it was only to discuss pick up of the unused materials and the designer, ** was extremely rude. I have talked to several store managers at this store, and they could care less that my life was disrupted for 2 1/2 months due to their errors. I am going to call the store manager, ** today, and if his attitude is anything like all the others there, I will call the corporate office in Atlanta. The last I spoke with my designer, **, was informed that I now owed Home Depot more than $1,500 to cover their mistakes.

Consequences: time off from work. I planned that I would need to take 7 days off for this project, it ended up being 14 plus days at $70 an hour = $3,920.00. I had to eat out 3 meals per day. I expected 32 days, ended up being 60 days, an additional 28 days at $35 a day = $980. I had guests come in from out of state, 6/25 - 7/1, I had to take them out to dinner or cook meals on the grill. Dishes had to be done out of a bucket in the backyard. My pots and pans were not made for grill use, so it turned them all black. My home has been in a state of disarray for a month and a half longer than it should have been and I had to change my life style because of it. The added stress from this project has been a contributing factor in my blood pressure to go up and my allergies have gotten worse from all the dust. The most important, is that I was really excited about his project. I had planned and saved for over 2 years to get this kitchen. I have been so upset with this entire process that Home Depot has taken the enjoyment that I should be feeling about my kitchen, and they could care less.

Home Depot had their plumber to come over for the plumbing work and charged me three times what my private plumber charged. They stated that if I used my plumber, it would void the warranty to the kitchen work. By the way, I was told by an employee at the store that the warranty was only for one year. To date, the sink that was supposedly soldered to the granite counter is separating and the pipes installed by their plumber are leaking. The complete work is not finished, but Home Depot only wants me to pay up. They are refusing to meet with me to correct the problem and to see the shoddy work that was done. Their settlement is only $3000 off the work. It would cost me twice that much to correct the work that they have done.

When they finally get around to coming back to our house, they are 30 minutes late. Home Depot isn't going to compensate me at all or even try to make this right by me, for this time lost at work and complete dissatisfaction. Really? I'm turning 30 and this is my first house. I have many other friends in the same situation. I will be sure that every relative, coworker, friend, and even complete strangers who I hear thinking about shopping or purchasing anything from Home Depot to forget about it and shop elsewhere. I will tell them how mismanaged and poorly run Home Depot is and how Home Depot couldn't care less about their customers' satisfaction or the quality of their work.

Your store manager wouldn't even speak with me! Unbelievable! I just spent $3000 in your store and this is how I'm treated. Unbelievable! Then I find the same stone at a different location, for $10 less a square foot. They told me that they would not uphold their price match guarantee. I will be closing my Home Depot credit card and never ever, ever, spend another cent at your store as long as I live. Not for grass bags, not for cleaning supplies, nothing! I lost 2 days' work approximately $350 in pay. I had to eat out because my kitchen was a work zone for 4 days - approximately $100. Not to mention the fights with the wife - priceless.

We originally spoke to William ** (who represented himself as the manager on duty) in the Mt. Laurel, NJ store where we purchased the products. We told him our dilemma and what Ideal Tile said. He told us that he would take responsibility for the damage done as the kid, Bill, who sold us the stuff obviously didn't know what he was doing. Mr. ** did not make good on the product and we pursued it further. We spoke to Tabis **, who represented herself as the manager of the store (she is not the manager, Mike is). She told us she would follow up on it and make the situation right. She did nothing and we did not hear back from her. Then we called again, and Myra from the same store told us to come in and get a product that would clean the grout off.

We went to the store and picked up the product, which didn't even touch it. Then, we called Ideal Tile again and they told us that it might come off with sulfuric acid! We called Home Depot (HD) and they said they did not carry any acid products (that was Tabia). We went to the store and lo and behold, there was sulfamic acid on the shelf.

When we read the bottle, we knew this was not going to work as the bottle says you have to hose the acid off as you work and not to get it on any other surface or it would destroy anything it touches. Needless to say, since we just paid $5K for a granite countertop and there is no way for us to hose down our kitchen backsplash as we worked, we did not bother with the acid.

We complained to Mike, the general manager, and he sent Carmine **, their subcontractor, out to look at the tile. He called the Baltimore office from which he is dispatched and told them the problem. After that, they dropped the ball again and did not follow up. We followed up with them and they told us that Carmine told them that we did not seal the tile. We told them that we did seal the tile and that we bought the sealer when we bought the tile so why would we pay for a product and then not use it and not return it.

They passed the buck some more and we registered a complaint with customer care. When they didn't follow up with us, we called them again and this time, they said that we did not wipe the tiles down. I called Carmine and he told me that he never said that. He noted that some of the tiles were clean and some were covered with grout. If we hadn't wiped the grout as we went, all of the tiles would be covered. Tekisa **, a "resolution expert" in Customer Care passed the buck to the regional manager, who told us that they are not willing to stand behind the products and that they were not willing to rectify the situation even though their employees who represented themselves as managers gave us their word that they would make it right.

When I last spoke to Carmine, he told me that he was under the impression they were going to have him replace the tile. When I told him that they told me he said we didn't do the job right, he told me that they were flat out lying to us, that he never said that. This backsplash has kept our house off the market for at least six weeks now and we cannot get any satisfaction from HD. I need this to be resolved so we can move forward with the listing of this home. We have all our receipts.

But Home Depot refused to take responsibility, because I didn't use the contractor they sent to install a $3000 kitchen because he wanted $11,000 to do the work. He claimed that all new plumbing and electrical work was needed, which he knew for sure was not so. I have a skylight in my kitchen; there was nothing electrical- or plumbing-wise that needed to be done. So we went with our own professional contractors who did their best to put it up, but it just wasn't measured right.

Now, I'm stuck paying for this ridiculous-looking kitchen. I tried to get fair compensation from Home Depot. I made several complaints. At first, they told me they were going to send someone to look at it, but no one ever showed. Then they tried to compensate me with a $200 discount certificate toward my next Home Depot purchase. Why on earth, after this experience, would I ever want to purchase anything from Home Depot again? I would have settled for a certificate from Lowe's or something.

In addition to making copies of all receipts and order forms, highlighting and circling where required, and sending the rebate packet certified mail on December 29th, no rebate had arrived by March 12th - well after 8/10 weeks which was on the rebate form. When I called on March 12th, I was told that my rebate was valid and in process and a check would be sent within 15 business days. As the fellow on the phone, while helpful, spoke broken English, I called back the next day just in case. I spoke to another fellow who again told me it was valid and in process.

After 15 business days, I had still not received my $500 rebate. I decided that since Home Depot in Manahawkin had my $7000 and not this rebate center, I would go to the manager. Bob told me that he had not had any other complaints or problems from customers regarding this rebate and that if I did not get satisfaction soon to come to see him. I suppose it should be said that I am a person who is quite organized and keep all of my receipts and copies etc., but in this case, it is hardly of any use. I again contacted the rebate center and spoke to yet another person who looked up my records and told me "it was going to my supervisor and will be resolved in 7-10 business days." I called back again before 10 days and interestingly enough got the same fellow on the phone who assured me he had personally handled my claim and it would be resolved.

I suspect that it won't ever come and I realize I should have bought the cabinets from the local business and kept my money in southern Ocean County and not the massive corporate giant that is Home Depot. I am very disappointed.

The first two boxes were fine but the third contained a badly damaged panel even though the box was undamaged. I then proceeded to open all of the other boxes and found that three boxes contained the correct doors and the other four had a different style. I called Home Depot and they told me to call the 1 800 number and the supplier would be able to courier out the replacement part. They then told me to bring back the incorrect doors and they would re-order them for me. I told them this was clearly a major inconvenience to me as I have been without a kitchen since April 8th when I pulled out the old cabinets in preparation for the new ones. I asked them to send someone to collect the wrong doors and to make the 1 800 call themselves to fast track the shipment of the right doors and the replacement panel.

Donna, the manager in the store, told me she would not send anyone to collect the incorrect materials and she would not make the call to the manufacturer. I asked for the store manager and was told he was out of the province. I am now faced with another substantial delay and a further two trips to Home Depot, to deliver the faulty parts and to collect the new ones when they arrive.

I am letting you know that I going public with this problem because Home Depot has been taking my money with no satisfaction like the people at AIG. Once they got the customer's money, they will not stand by their work and just pass the buck. All I ask for is that the inspector tell me the truth because he can't tell just by looking under the sink. You should take the sink out. Then you can say if I did or didn't put sealant around the sink. That just is a way to get off the hook. Other people had the same problem with Home Depot. I will give the rest of property to Lowe's. I lost all respect for your company. Paid my bill on time and this is what I get.

The customer care man has been in touch, but they will not even respond to him. Customer care guy emails somebody, and all of a sudden, I am getting results. I insist that they come and look at this kitchen, because, I am hysterical, and tell them they cannot make this right. Luwanda, some big wig from Baton Rouge kept calling, but has not followed up, and assured me that they would make it right. Store manager comes out, because at this point, I will not allow the Professional installer, Brian, in my house with me alone, and takes cell phone pictures. He tells me that they will order the right size cabinets and fix it. This is right before Christmas. Merry Christmas. Then the cabinets come in, Brian and his boss and the store manager come to my house to finalize installation. They spend from 9am to 3pm at my house, and when they go to put the doors on the cabinets, they are the wrong doors.

So they have to order new ones. Store manager tells me that, he will send a different installer, I believe, because he didn't want to have to be here with Brian, not because it really mattered to him. Anyway, last Tuesday, installer from Beaumont, TX arrived with the new doors and fill piece for dishwasher. And to his surprise, not mine, 1 of the doors is the wrong size, and through 6 or 7 phone calls to Lake Charles Home Depot (Megan, ***) and the other is still in there store, which is a 45 minute ride one way from my home. Now they have to order another door and more toe kick, because the professional installer cut the toe kick too short. Mr. ** wanted installer to piece it, and both he and I said NO. It is now the end of Feb. I believe, I will be till March before the kitchen install is somewhat complete.

I went home and spent that night with no water. The very next morning I went to a local plumbing supply store, paid a few nickels more for the same product, and received advice on proper the installation and general maintenance of my plumbing system that was worth thousands of dollars. This event took place a couple of years ago. Since then I have spent tens of thousands of dollars in renovations on my home. By my estimates, less than $100 of that went to Home Depot, and only in the event that the price was too small to warrant driving further to another store or when Home Depot was the only place that had the particular part I was looking for.

On Feb 10 installer came over to install island. His name is Gerry. We were going over the work order sheet and I asked him about the cabinet to the right of the stove needed to be fixed. His reply me that he wasn't the installer that made the mistake on cabinet to the right of the stove and was not going to fix it. He wanted me to sign some papers and I refused until I got confirmation from the install manager as to what was going to happen. Gerry got all upset and stormed out of the house. When he came back he was more composed and started singing a different tune, like I did not give him enough time to explain himself. I in turn called Dennis the install manager, left messages, no return call. I then placed a call to Peter ** and told him about the situation. He called Dennis and then Dennis called Gerry.

Cabinet was fixed. Got a call from Dennis on Feb 11th and he wanted to know what happened. Told him the situation, he just covered up saying that Peter did not put it on the work order so therefore installer was not informed. Whenever I asked Gerry a question it would always be a negative response. For instance asked if I had to take the refrigerator out would it clear the island. His reply was "Don't know. I did not do measurements. I am here just to install island." He said that on the island that between the doors there should be a inch space to match the kitchen. He said that there is an inch. I did design this island. Every answer had a derogatory remark. Not people friendly at all.

After 2 hours of the salesperson pulling different cabinet sizes into the measurements he had (which were not accurate), he told us we would have to come back for a second appt. I was so exasperated and my husband came right out and asked what were his credentials for doing a kitchen design. He came right out and said he had none; he liked photography and birds! Upon receiving my bill (for the $100.00), I called to complain. I was told this person had a state certificate for kitchen design and that he gave us a quote of $6K. I told the manager that I gave the design to a real designer who promptly told us the design was absolutely horrific; the measurements were off (she came out and took her own measurements), and basically we were out $100.00.

I had to pay another fee for a real kitchen design and feel that Home Depot should have refunded my money. I feel like going back and asking to see this person's state certification! I have nothing against the person who did the design, but I feel he should have been up front before taking our money and telling us he had no real qualifications which he did tell us after the fact. The manager told me he was licensed but for all I know she could have been ** me just to save her **.

I'd also like to interject that he'd quoted me a price of $262 about 6 months earlier for this special order piece (longest in-stock piece is 10 ft. and the piece I needed was 11'3.5"). After completing his write up of the order, the total came to $412. When I asked why it was so much more than what he'd quoted me 6 months earlier, he claimed that he may have made an error, may not have included a backsplash, delivery, etc., etc. I needed the piece so I confirmed the order.

When the piece arrived 2 weeks later it was delivered to my house and the delivery truck had only one person - for a nearly 12' countertop. I had to help him carry it into the house myself (and cut my hand in the process). I didn't notice at the time that the edges weren't right - didn't realize it until I attempted the installation. When I reported it to the store, I was told that they'd take care of it right away - this was on a Sunday afternoon. I spoke first with Francis and then with Dennis, the manager. Meanwhile, I'd already removed the old countertop and disposed of it in preparation for the new one - so I had no countertop or functioning kitchen sink.

Several days later, I hadn't heard anything from anyone at the store. I provided a diagram, with exact measurements, of the countertops including the additional in-stock piece I ruined trying to get the corners to fit before realizing the edges were different. I gave the diagram to Susan (Dennis said she was his right arm) and she assured me they would get it right for me right away. I asked that they also replace the shorter piece that I'd ruined during my attempt at installation, before realizing that the edges were wrong. She said that wouldn't be a problem and they'd get it ordered as quickly as possible.

Two weeks later, I received a call from Francis stating that the long piece of the countertop would be delivered to my house, but for some reason the short piece was being delivered to the store and I'd have to pick it up there. When the delivery came, it was only the short piece, again with the wrong edge. I called the store immediately and spoke with Susan. When I told her what had transpired she said, "You're kidding me," and said she'd find out what happened and call me back. She finally called back the next day, no real answer for why the new order was screwed up as well, and why I didn't get the pieces they'd promised, with the correct edge.

Another week passed and I finally called the store and spoke with Francis again. This time he told me that he couldn't get the edge I wanted from the manufacturer they use - said the in-stock pieces were made by another company - he said he didn't recall me telling him that I needed the edges to match the in-stock pieces. At this point, I told him I'd had enough of their screw ups and wanted a full refund. He said he would forward that along to his manager. Several days later, I received a voice mail message from Susan saying they needed more information. I went back to the store in person and talked with Dennis, who didn't remember the scenario and that I'd need to bring the countertop back to the store for a refund.

I told him I absolutely was not going to bring a giant piece of countertop back to the store myself; I had no way to transport such a piece. He said, "Well, the only person who could pick it up is busy today and will be off for the next two days". Needless to say, I left in a huff after requesting that he have Susan call me to make the pickup arrangements. That was a week and a half ago - I have not heard a word from anyone at the store. I sent an email complaint to the corporate office and received a call from a Virginia **, but we've just been playing phone tag and nothing has been resolved. I am going to make one more attempt to get my refund before filing a civil suit against them.

So my husband and I have been fighting back and forth with Home Depot. I called Ge and talked to a guy named Ben and he told me that they do not recommend putting any Ge refrigerators in the garage and there are no insulation kits for GE refrigerators. Some refrigerators do have a separate thermostat for the freezer, like maytag.. I am doing more research on others. My point is why didn't the salesman know this and tell us this to prevent us from going thru this hell? This was bait and trap to us or they have really dumb and inexperienced sales people.

I was told by Karen in the appliance dept that he wouldn't have known that unless he looked at the specs. HELLO!!! Isn't that his job? Isn't he suppose to know these things? They refuse to replace it with a maytag that they have there that has a separate thermostat. I am also reporting this to the state attorney general. I will never purchase any appliance from Home Depot and told all my friends and family not to as well. I will continue to fight this until I get satisfaction. I also purchased a GE washer and dryer from them just a couple months ago and already had to have the washer replaced and that was living hell because I had no washer for almost a month because of their sucky delivery system.

2 weeks later: Yes, it's taken us this long to get the small wall removed so we can get our floor put in before the cabinets are installed. We have now been 10 days without a kitchen, have exposed wires running from floor to ceiling, and we are living in this house with our two small kids, aged one and four. My sense of humor is beginning to flag a little. Still, I am optimistic that our new kitchen is mere days away. 3 weeks later: We finally have cabinets installed. Home Depot had told us it would take only one day's labor to install the cabinets in our small kitchen after my husband did the tear-out. However, it took somewhat longer, because the installer claimed he had a family emergency (we later heard him talking with the counter top guy about the hunting trip he'd just returned from!) and sent his worthless buddy to do the work for him. The buddy took 5 days, which spanned a weekend, to do this work because he never showed up earlier than 11 AM and then had to measure everything 3 or 4 times before he finally got it right. And the 5 days spanned a weekend, so it ended up being 7.

Also, the installers refused to give us the $400 refund we were promised for the tear-out, saying we had to take that up with management, and complained a lot when we asked them to clean up the work site, as specified in our Home Depot contract. 5 weeks later: Yes, today marks 5 weeks that we have been doing our dishes in the bathtub and trying to keep our small children from sticking their hands into the exposed knife drawer, because we STILL have no counter tops, hence no sink and no dishwasher. All traces of our sense of humor have now vanished without a trace. Home Depot didn't bother to inform us, when we ordered Corian counter tops through them, that the Corian could not be ordered until after the cabinets went in (which, of course, took much longer than it should have) and that it would take 2 weeks from that date before we had counters or a sink. Well, it was supposed to take 2 weeks. Today was the day we were supposed to have our counter tops installed, but naturally the counter top guy did not show up (we were not even surprised), and when we called this morning, he said he had no idea where we'd got that date from (he'd told us the date himself!) and that he had us penciled in for Thursday.

So, I have now called every manager I can reach at Home Depot to complain, but am not hopeful this will bring any results. With Home Depot, it seems, you pay all your money in advance, so then they've got you over a barrel after that. They take no ownership or responsibility whatsoever for the work (or lack thereof) of their subcontractors. I hope someday we'll be able to look back and laugh about this horrible experience, but today, as I wash my baby's high chair tray off in the bathtub, it does not seem the least bit funny. This company's service (or lack thereof) explains why so many couples get divorced over remodels!

As a result of this mislabeled and inferior product, I lost several days’ worth of time and energy. The money spent to purchase the OmniGrip was reimbursed by the manufacturer, Custom Building Products, after much aggravation and complaining. After speaking with Home Depot managers and employees, I learned that many consumers have had this same problem and do not understand why Home Depot continues to sell this product or why the labelling on this product is not correct.

They extended their 0% interest 3 times which is 3 years. We contacted Home Depot at the end of the third year for them to make the discount adjustment before any interest would accrue and we would make the repairs ourselves. Home Depot now denies any discount and is expecting us to pay for the kitchen in full, plus interest for a kitchen that's not what we wanted in the first place and only moved forward with it based on the 50% discount.

When we complained to the installer, he said that they had to go that way because the decorative valance we had selected could not be cut to fit the space without cutting in to the design, but rather than tell us that so we could have picked another valance, he just took it upon himself to install the cabinets with the gaps beside the window and the overhang, which he told us that WE could fill in the overhang with a piece of drywall if we wanted to and it would good as new IF we still had some of the wall border left that we had used in the kitchen.

All the complaining in the world got us nowhere, so we are unhappily living with it. And oh, btw, when they tell you they install the sink, that means attach it the counter top... It does not however include any plumbing... Being the idiot I am, I thought installation meant installing something to working condition. Anyway, the motor in the dishwasher went out after about a year and a half and we called the extended service plan people and they send out a subcontractor who installed a new motor... About three months later, we had to have another motor installed and a month after that, it was broke again...so, the same guy came out, tried to install another motor (it took him 10 days to even get it) and he broke the motor trying to put it in. So he made a phone call (I didn't hear what he said to them) to the warranty company and then told us that they were going to replace the dishwasher.

We did have a Maytag... and that's what we purchased a four-year warranty on. What they DON'T tell you is that the warranty is NOT through Maytag, but through G.E. and that when they have to replace a unit, it voids the extended warranty, even though you are only two years into the warranty. They do NOT refund any money for the two years left on the warranty and it's not transferable BECAUSE, since it is a G.E. warranty (which you are NOT told when it is offered to you), they will only replace it with a G.E. product... They gave us a model number and told us to look at the replacement online to see if we liked it and we told them that we did not. It looked cheaper and smaller than the Maytag we had and asked about the next model up, which was comparable in price to what we paid for the Maytag two years ago and were told that we would have to pay an additional $100 to get the upgrade, which of course we didn't feel we should have to do and so we said no.

Well, they installed the cheap piece of crap and just as we expected, wheels fall off all the time, we have to wash everything on the "Pots and Pans" cycle to even have a small chance that anything will actually be clean... It's just horrible. Did I call and complain? Nope... I went through so much with the kitchen experience that I just can't deal with those people anymore. And during the time of the kitchen disaster, the store owed me money back where they had overcharged me for items they never used (my daughter spotted that, believe it or not, she used to work for them, that's why we trusted them).

I waited about three weeks AFTER the store manager told me the money had been put in my bank account before I went down to confront him and he yelled at me at the service desk in front of other customers basically saying that I was lying about not getting the money, and I went to the car in tears. My daughter went back in the store and asked him to print the paperwork showing the refund had been processed and surprise... He just couldn't believe it. It had never been processed!!! He just didn't give a crap and was as tired of dealing with me as I was of dealing with him, so he told my daughter to tell me to come back in and he gave me a cash refund for those items. So, I will NEVER, EVER buy another item from Home Depot and I am just praying the other appliances hold out so that I don't have to use the extended warranties... but the dryer is making a funny sound... sigh.

So finally, Brad offered a $500 discount on the total price. I had to take it, because I needed my kitchen back in order. Any way, I called my wife who was not happy about the color, she agreed because she needs a kitchen counter, then I called the installer and told them to go a head and install the counter top. At the time I asked brad to give at least 50% discount, since it was their fault for sending me the wrong color, which my wife, my children and myself hate so much, he refused and informed that he would rather throw it in the trash, because he will have no use for it. Then he said, That is all I can do for you, take it or leave it. I had to take it, because I needed a kitchen.

I was going to be leaving soon for overseas to help my daughter, who is in the military reserve and needed someone to watch their three children. Her husband is active duty military also. I have a daughter living close to me here and told her if they call to come and pick up the cabinets, let them into the property to get them. I told Home Depot that I had to leave and was not sure when I would be back, but they could contact my daughter and she could let them in to pick up the cabinets. She said they called and wanted to come and look at the cabinets. They did. They later called her and said they had ordered another cabinet to replace the heavy damaged one and would be mailing some touch up paint to cover the scratches.

She sent me an email and told me they wanted to bring up another cabinet. I told her to tell them I don't want another cabinet, I just want them to come and get them. They did not. I was gone for 5 months and when I got back, I called the manager Jack. He told me he was not here when all of that happened and he would have to investigate the matter and call me back the next day. He did not call back in a week so I called again. He was not there so I asked for the name of the general manager who is on another island.

A lady working for Home Depot called and left me a message the next day saying Jack had asked her to call and tell me they can't pick up the cabinets as too much time has passed. I am almost 67 years old and this would have been the first time in my life I could have had a new kitchen. What a nasty experience I've had with these people. Isn't there some kind of protection for the elderly who have been taken advantage of? Please let me know if there is anything you can do.

The would be the third day and my kitchen looks the same after the first day. I contacted the instillation center to explain the details and I was told by the manager (in New Jersey) he was going to contact the two installers to clear up the matter and call me back. That was at 3pm on Friday and I still have not been called back.

Since we were told this was a two day job our Sat. and Sun were booked and we were not available to be in our home so we had to reschedule for Monday morning and I guarantee you they will not finish on Monday. I was told two days unless they ran into problems and they haven't. They haven't even worked 10 hours on the kitchen. I was either mislead on the sales pitch or the installers have not been doing there job. Either way this will be reported to Better Business Bureau this week.

We moved all of our belongings (food) from the cabinets and they are either in boxes, or on the kitchen tabled covered by a blanket. We have had to order out more than usual since the kitchen is a mess and we can't find anything. It has been an un-enjoyable experience thus far and to top it all off, the installers are not friendly and do not seem to be concerned about lying to us or misleading us. We will never use Home Depot again!

Long story short, the first two times the countertops were not measured or cut correctly. We received money back (measuring fee + $105 for the inconvenience)from HD. The third and what I hoped to be the last time, one of the LamTech employees was impatient and ripped off one the protective corner coverings rather than taking care and using proper tools to remove it. By doing this, he ruined part of the laminate and wood underneath. At that point my husband told the LamTech reps to remove all countertops from our home as we were not going to go through this process a fourth time. He also called the LamTech customer service, which didn't seem to blink an eye at the situation. He decided to go in person to HD customer service and actually received most of our money back. We are still owed $154. Hopefully we will get that back.

Unfortunately, this situation is still not resolved, we now have to get a different contractor to come measure and deliver a set of kitchen countertops and will probably wait another month or so. I can only hope it is the same price or lower. We have wasted precious time and money on this project. Since we do not have existing countertops, we have not been able to cook meals for almost two months. Not to mention time wasted waiting around for them to re-measure and deliver time and time again. It is my opinion that LamTech should pay for my new countertops or compensate us for the time lost and money we spent to eat out. This has been a very stressful and frustrating experience. I will never go through HD for any project or conduct business with LamTech ever again.

I went back and forth for months and I mean months between Home Depot and Dupont. Dupont said there was nothing wrong with the countertop. Home Depot said it was Duponts fault. Then, Home Depot wanted to know why I didn't say anything when I got the sample. WHAT SAMPLE? I had no one touch my file after the rep left back in August/September 2007. I wasn't sent any sample. The only thing I was shown was the piece that hung in the store which did not have any markings on it. No one at that store has spoken with me until the issue with the countertop.

It was time to go higher (according to the assistant store manager - there is no higher than their store.) Luckily, I did manage to get a really nice woman in customer service that helped me out. After a couple more months, I finally got a new countertop in May/June 2008. I had to pay for the removal since the Westampton store says that they would not cover it. (At first, they told me that Corian countertops could not be removed!)

The incompetence of the Westampton store in their lack of customer service has scarred me from ever purchasing anything from Home Depot. It should not take almost 1 year for a kitchen to be remodeled. I should not be given wrong information on purpose about what can and can not be done when they are suppose to be experts in home improvement.

I did not have a working kitchen for months and months. No one cared. I had boxes sitting in my living room and kitchen for months and months and months. One anticipates some discomfort but not for prolonged periods of time. This was the most costly and stressful experience I ever had.

Nothing wrong, this job went perfect. home depot did an outstanding job for my family, they rate a 10 out of 10. We were informed of all areas of concern, time frames, were given a complete list of what services and products we purchased. What amazes me is that before you purchase a kitchen from home depot, there is a checkoff form/contract that customers are required to sign, prior to purchase, stating they have read carefully and fully understand, prior to purchase. its amazing how the complaints on this site don't mention that or reflect that the customers are just as responsible as is home depot.

Now as I set here, one person (not a crew), "a guy and his truck", subcontractor is in my home installing cabinet refacing materials from yet another subcontractor, US Home Systems, who unbeknownst to me is the actual company we have been dealing with since we were approached in the Home Depot store. It is upsetting enough that these imposters came into our home knowingly and puposely misrepresenting themselves, but they also misrepresented the work which would be done. To name a few that we have so far discovered problematic are: they were to install an over-the-range microwave, "REPLACE" warped wood under the sink, put a nice decorative trim at the top of the cabinets, put in nice corbels, and install a tilt-down drawer under the sink.

The subcontractor who installs says he isn't allowed to install microwaves. he can not replace the warped wood under the sink--he is just covering it with a piece of veneer, there was no such decorative trim, the corbels are not decorative and are more plain than any you can find at the store, and they only put in the tilt out drawer IF one will fit. We definately would not have agreed to this deal if we had known we were not dealing with Home Depot and that the work would be subcontracted out! We probably wouldn't have gone along had we known they wouldn't intall the new microwave.

The pull out shelves in the corner turned out to not be possible according to the measurer. I called after they had not called back with the promised price adjustment and asked about intalling a lazy susan. The guy came back out and said yes, they could install it. However the intaller has said it may fall apart. We definately wouldn't have gone along had we known these imposters were promising all these things in order to make a sale, and that either the measurer or the installer is also lying or not qualified.

I wait with a knot in my stomach to find out what else will not be as it was represented, Now we're out more than $12,000 for something we never would have done had we known the truth.

To Date I am still living with a hole above my refrigerator still missing the 30" depth cabinet he owes me since from 10/07 receipt/install of cabinets. He ordered in error 24" above refrig.cabinet,24" refrig. side panels & 24" decorative panels to be placed on side of refrigerator facing dining area. Measurements of six month old refrig. was given to him prior to the order and contract for refrig. When cab.arrived 10/07 refrig. was found to stick out over 8". We tried to work with him restocking refrigerator at time was too expensive and a smaller one would not be big enough for our needs so we said he should make good his mistakes. This was only few of the many. Because this involved the side panels of the refrigerator which was not far from the sing we were not able to put in granite, thus not able to put in a sing, dishwasher, stove, refrig, etc. translates into no use of kitchen and life as we knew it for 10 months. (This is not counting episode with Home Depot 6 mos. no KITCHEN)

From day one he lied repeatedly, 1)re: side refrigerator cab. panels 2)re: above refrig. cabinet 3)re: decorative panels on one side of refrig....told us Decora Cabinets do not make anything but 24" depth cabinets..our reply was we gave your measurements of 30" deep refrigerator if that was case why didn't you tell us? Conclusion: We called Decora Cabinets they make all depths including the 30" needed even after he admitted mistake did not immediately comply waited till we wrote letter of complaint to Finance Company who paid him in full despite us telling them that he did not fullfil him contract in the above and many other issues (See my detailed complaint to G.E. Moneybank in our formal dispute letter,registered to them) When the above vendor replied to G.E. Moneybank they did not even get back to us to further investigate his lies they ruled against us. We then wrote to Consumer Affairs who wrote and made a personal appearance to them to resolve issue he said he would and did nothing.

I could go on and on about how in 10/07 how he changed the conditions of the contract for his installers benefit not to pay the G.E. Moneybank Finance charge to businesses,and last minute asked us to come up with over $3,000 cash when we were given permission by him and G.E. to Finance total project. Also, under the pressure of my writing and calling G.E. and Consumer about a list of things he still did not do regarding installation of all appliances,install problems,cab. adjustments, two doors one grossly discolored (cherry wood) and one warped that could have been easily and quickly replaced by the vendor Decora but instead angry that we tried to make him accountable to just the reasonable things we contracted for walked off the job until March 7, 2008, (being held hostage with great inconvenience and damaage to my home, health, finances, life committments, holidays destroyed, unable to function, not to mention stress at home full time. Even when he return in March it was only through my talking with Consumer and having to obtain and agree to take a few thousands out of my pocket to pay for something I was given permission to finance.

March 2008 he came and when we took the goods he delivered in 11/07 to my house it was found only the 30" dept side panels to the refrigerator were ordered correctly. He did not order the 30" deep above refrigerator cabinet he took the 24" refrig. cab. that was installed 10/07 and tried to replace it with another 24" cabinet when we called it to his attention he said he would tell the company to bring us the correct one and took that cabinet too....to date....we are still with a hole over our refrig. 10 mos. later. Regarding the decorative panels his workmen took them out of the box and immediately brought it to my attention that there was large gaps around and between the panels which did not enable them to cover the existing side panels of the refrig. This is the purpose of the decorative panels. Also, they did not match the other side of the kitchen, decorative panels which covered the underneath panels sufficiently. They differed tremendously from the original decorative panels 24" deep which covered the panel properly and these new ones did not. The installer called he said we signed off on them so we had to keep them and refused to take them back and get new ones. We signed off on the 30" depth his got the rest of the measurements from Decora Cabinets he said and told us they were the very best they had to cover the 30" deep 90" high area.

We called Decora Cabinets who informed us they have standard & custom doors that would cover the area in question properly and professsionally. His installer said we should not have trusted him. That being said, they left with many more things to be installed irregardless of having paid them cash that day as agreed and the rest to be paid upon completions Mr. Chris B., with his staff and installers refused to return our calls, non of his employees would help us or return our numerous call, registered letter or faxes sent from Staples. Even Mr. G. from Better Business Bureau sympathizing with our plight went to see him in person and he sent a letter saying he would comply but never did. The details I have documented if you need further

I have paid a plumber to find a leak in your defective faucet, paid the plumber for another faucet, and paid to have the new faucet installed. I figure that your faulty faucet cost me close to $300: $200 for plumber and faucet, $99 the cost of the faulty faucet.

Off-course we welcomed the 15% refund and figured that a few more weeks are worth it!! The new estimated delivery date was set as 7/24/08. On 7/23 when we did not get a confirmation from them about the delivery, we went back to the store to ask what is happening. We were told that there was a big mistake and that they should have never given us back the money but since it happened Home Depot will honor it and will ask its suppier Kraftmaid, to fill the order (again....the order wasn't put through the second time either). They said that they will take the loss as Home Depot and expedite the order and will notify us next day of the new (and final....) delivery date.

When they called on 7?24 they said that their supplier refused to fill in the order with the lower price and they cannot proceed unless we pay the balance and they also said that Kraftmaid prices had been increased and their computer did not (again by mistake) reflect the increased prices! We never asked them to refund us anything - we paid the full order in cash from the beginning and we have been taken for a ride ever since. They still are holding our money until we make our decision.

I personally called and let them know I would now be the contact and here was my number. I would be stopping in to address my issues. I arrived at the Aberdeen home depot along with my contractor who I was paying to be there, to speak with a manager after being pushed to the side 15 minutes later he arrived By the name of Toks. He was very rude screaming and yelling telling me his kitchen designer was the best blah,blah,blah, I was so embarrassed. I never want to return there again. So by the end of this screaming match, He assured me after the fact my husband had to call from Iraq and my mother had to speak for me because I was so upset, that he would order the drawer fronts and the molding and edging for the island and would discount it.

So I left [upset] to say the least. I arrived home to wait to hear something on the matter. 2 weeks pass I call home depot to see the status. they tell me that they had ordered what I needed it and it would be delivered soon, so I asked about my counter top they said oh, "well the tech tried calling you?" I said did you give them my number because I called and I had said My husband was deployed? Well this older woman says "why did you give them your husbands number as the contact if he was going to iraq!" I said excuse me but I did not know he was going to be deployed so early neither did he. Thank you. She rolled her Eyes and it resulted in me crying.

So my contractor who again I'am paying for goes in to homedepot and speaks to another manager. Denise, She seemed nice I explain to her my situation she said I will take care of everything with the discount as well. So again I leave, here it is 2 months later,I have no kitchen half ass cabinets and no sink no coutertop, it's a mess. In between me working my husband deployed and me trying to remodel a house, having to call these people because no one returns my calls or follows up, having to pay my contractor extra I just want to rip everything up and sit it in front of homedepot. So I deal with all of this.

Well my countertop is finally arrived it is too long and it has a boa in the middle. My measurement I gave them were not what they had cut. So again I call homedepot speak with denise, she blames the tech not home depot they schedule a date for a tech to come fix the countertop which he did. On this call to Denise, come to find out they have not even ordered my draw front.I explain to her also a cabinet door is not right one cabinet out of 8 has a double door front instead of a single and it is hitting the wall very badly. She said I will have my contractor come out or send you the new door, I will have mike the cabinet guy call your contractor. My contractor gets a call where this guy says I'm not sending the other door. cut 16th of an inch off then sand the doors and if she(meaning myself) doesn't like it i'll send you some stain. I'm now ******. I spoke with denise she said she would have the cabinet door front sent to me! Now this guys caling saying something diffrent. Are they going to pay for this extra work they are asking my contractor to do, when they are clearly the one in the wrong.

so It is now July 18th. I call customer service leave a complaint,they say we will be getting back to you with in 48-72 hours. They apologized up and down, and the man asks, did you call denise and let her know what is going on? I said no. Im the one who has been with out a kitchen for 2 months, who has made it perfectly clear to them that I have lots of issues with this kitchen, she should be calling me!! they know what is going on they sholuld have followed up with me Im the customer, thats why I am coming to you. He said you are right I will put this in to claims wait to hear from us. So I wait fri, sat, sun, mon, tues, and still nothing. Now july 23rd I call to ask customer service what is going on? They say we will Have Jennifer call you . Never got a phone call. Now the 24th I call again, they again tell me Jennifer is not in, she will call you back. I leave a message,then I call homedepot and ask for denise. They tell me she is on vacation!

So I ask for a manager and It is Toks the gentleman who screamed at us in the beging. I am calm and explain my story one more time, He says let me call you back! I am so feed up with everything, If this was my doing I would completly take the blame, but my measurements were correct, I have spent at least 10,000.00 dollars at this location. I remodeled everything, hard wood floors, lights, drywall, kitchen, appliances, vents, filters, wood, supplies, you name it. We bought it.

I am so fustrated. this has been the worst 2 months of my life. I don't know what else to do.I have a half finished kitchen and still no answers. I don't even truly know if they have ordered what I need to complete my project! You can do it, We can ***** ***! that is what their slogan should be. My next step is a lawyer.

Friday July 18th, my brother-in-law told us about a site on the internet that had the same cabinets and we could get them for2931.00. We contacted them to see if they where a retail store and where told yes. That price is given to anyone who walks in off the street. Monday July 21st, I went back to Home Depot with the written quote and asked if they could meet or beat the price as in their guarantee. They said they would have to send it to their bid dept and the next day they said they would not. These where the exact same cabinets. How cam a company advertise and yet not come through.

I will be buying these at the other store but how can Home Depot get away with the guarintee in writing and in print

They have no consideration for customer service. What should I tell my customer who is already three weeks without a kitchen. H.D. must realize that they will eventually lose business. As for me, I am now willing to pay more to a local speciality store rather than suffer with the incompentancy at H.D.

The interest caused the balance to be higher than I originally was led to believe it would be. Now, I am unable to pay it at all because the funds are no longer availabe. I suppose had there been no interest there is the possibility that I could have paid it off within the twelve months I thought I had even with the job loss.

I want them to remove the Granite, cancel my contract and give me full refund. This matter is going on for one year and immediately after the installation HD is aware of the problem. Next month, July 2008, I have to pay in full for the countertops that the pieces are leftovers and the product that I dont want.

Damage due to installing leftover pieces and glued to brand new cabinets that I bought form HD. Excessive glue at seam lines. Hold off the rest of kitchen remodeling project for one year.

I tried contacting Home Depot, since I financed my cabinets with them, all they did was give me the numbers to Cargo Maters. Michael Schwartz, whom I dealt with at Cargo Masters, is rude. Very uncooperative person. I asked for his address and tried twice to send certify mail requesting reimbursement for my loss. Mail came back, saying the address didn't exist. Went back to Home Depot, they contacted Cargo Masters, gave me a new address. Nothing on that address, it came back again. No cooperation, only frustration. Went back to Home Depot, all they did was tell me to contact Cargo Master, again.

Tried several times again to contact Cargo Masters, they disconnected the number that I had. Went to Home Depot frustrated and the store manager said she would take care of it. She contacted American Woodmark, American Woodmark contacted me. They would only give me $1,000.00 for my loss. My tusk was estimated at $800.00 (I couldn't have it authenticated by a museum, so I settled for a firm in Chicago which charged me $395.00).

All I want is the expenses I went thru because of negligence on behalf of Cargo Masters. Home Depot has passed the ball on this one, taking no responsibility for who they hire. I told them I don't want their money, all I want is the same tusk and they can send someone to clean the rug. But to this date, nothing has been corrected and this happened back in May 2007 and I'm still dealing with it.

Do not ever sign any agreement with Home Depot unless you hire a good contract attorney and have them agree to pay you in case of their negligence. Loss of kitchen, living room and over $60,000 and tons of mental aggravation.

so now we are still waiting on a cabinet that is warped, and when it gets here they say they will come and install it. So my question is what can be done about this and why should we have to pay for something that was to be done right in the first place.mind you we have already made two payments on this. As everyone says the workers should know what they are doing and get it right the first time. so i guess we are done with home depot unless we get some satisfaction. I HATE TO BE THIS WAY BUT 7 WEEKS IS A LONG TIME TO HAVE THE KITCHEN MESSED UP JUST TO HAVE CABINETS INSTALLED. PLEASE LET ME KNOW YOUR THOUGHTS IF THIS WERE YOU.

Having to wash the dishes in dish pans in the bathtub. and eatin out a lot more...

next time we call 3:00 they said devl. is closed for the day. we drove to the store and ask why wasn't are cabins devl. am today. the lady was very nice and helpful at the customer service desk. she she said she was sorry about want happen. called back to talk to someone and said the devl. manager was gone. we ask for are money back. we are not happy.

she call the store manager. he talked to my wife. we will load the truck right now and it will be there by 5:00pm (its was about 3:44pm by now). my wife said no we want are money back. he said what do you WANT! he wasn't nice. never said sorry (like we were bother him). you need to talk to him. we went to lowes for are cabinets. we liked your cabinets better oh well!

second time we call about12:15pm the devl drive HAD to make a trip out to va. beach we would be devl. next.next time we call 3:00 they said devl. is closed for the day.we drove to the store and ask why wasn't are cabins devl. am today.the lady was very nice and helpful at the customer service desk she she said she was sorry about want happen called back to talk to someone and said the devl. manager was gone.

we ask for are money back we are not happy. she call the store manager he talked to my wife we will load the truck right now and it will be there by 5:00pm(its was about 3:44pm by now)my wife said no we want are money back he said what do you WANT!!!!he wasn't nice never said sorry (like we were bother him )you need to talk to him we went to lowes for are cabinets . we liked your cabinets better oh well!!!!!!!!

Two weeks later, they came to install the counter top. The installer damaged my new kitchen cabinet, and was rude to me when I pointed it out. I did not sign off on the installation because there were several problems besides these. The counter top did not fit properly. The back splashes were the wrong size and ended up being cut (they now have a very sharp edge), the sink had a reveal on it which I did not request, and my sink cabinet was cut into unnecessarily.

Subsequently, an inspector came from both the Home Depot and Unico, the company they contracted to do the installation. They both agreed the counter top needed replacing. They did not agree about the sink or the sink cabinet. I called the sink manufacturer who sent me a letter stating that though it is an industry standard to install their sink with a reveal, this was something a home owner should be offered a choice about. At this point, the Home Depot inspector called to say they would not fix the sink cut out, or the sink cabinet they had damaged, and that my case would be referred to the corporate office.

A few weeks later, I got a message from Nikkia Bagley at the corporate office. I called back withing a few hours and left her a message. I did not hear back from her. So I called back 3 times and left 3 separate messages after that. I still did not hear back from her. I called once again and finally contacted her. it is now over 3 months since the order was placed. She offered me a $200 gift certificate to make up for the problems. She also said since the industry standard was to have a reveal on that sink, it was up to me to have researched that and I should have asked the template maker to have that done. The template maker told me that the sink cut out is computer programmed to match the sink I bought. Nikkia also said she never received any of my messages, and that she herself tried to contact me 3 times. This is a complete lie. She also said she was never told that my sink cabinet was damaged. I had given that information to every single individual I had spoken to, from the installer, to customer service (who assured me they were documenting everything I was saying), to the inspector who came here.

I was without a counter top for 2 months, and could not use my kitchen. My brand new sink cabinet is damaged, and there is space between it and the counter top. The back splashes are very sharp on a corner where it is dangerous. The caulk around the sink is uneven and there are spaces/gaps in it. One pf the counter tops is a 1/2 inch wider at one side than at the other, and does not cover the cabinets on one side. This has been a very stressful renovation and the Home Depot has contributed greatly to my stress. I have had to make many calls, and do much of my own research into this since the start of this project. $200 will certainly not make up for the hours I have lost of my time, and my failing health due to the stress this has caused. This has also made me even less trustful of any contractors from now on. And I am still living in a pig sty, 4 months later because this project is not finished. I have to pay someone/find someone to come and fix it now after 4 months of headaches. I have disputed the charge with their credit services, and they are processing it. I want my kitchen back. It will take weeks, maybe months and a lot more money to get someone to take the counter top out (which they Home Depot refuses to do) and replace it with a proper one.

Their best and only offer is to date $2500 - a laughing offer considering the timespan and efforts I have made. I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard. I am asking for at least 50% credit ($5,558,72) of my initial order($11,117,43)

I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, and accrued interest.

I can't wait to see how they handle the counter top issue because this is an expensive problem that I will not let go away like the toe kick. I did a kitchen remodel last year with Lowes. What a better experience that was. Lowes bent over backwards to fix any problems I had including FedEx delivery of any replacement parts and providing items I should have ordered but didn't - FOR FREE. I only went to Home Depot for this project because they had a lower cost promotion going and I saved a small amount of money. Actually I only saved less than half as much as I should have because of Home Depot's careful use of fine print to limit savings at the register. LOWES NOW HAS ALL MY BUSINESS. Personal and corporate.

The carpenter is unable to finish the project and I will be left paying for his time plus the time for another carpenter to finish the project when I eventually get the parts.

We are now on our 8th re-order from American Woodmark Corp. Inc. Everthing has either been broken or maple spice finish has defects in the process in which they assemble them. We paid Home Depot good money to handle the problem at hand and the response after we asked does this happen a lot, Scott Nelson said, "Well, @#$% happens, but we'll take care of it." Wow the customer service in that takes paying people for a service to a whole new level! Our last shipment for a panel, not a whole new cabinet, just a veneer maple looking piece that I have to glue on myself came wrong again. More waste of my time. Time, energy, waste of time, months of this unsatisfied attempts to get cabinets. Home Depot has offered to do nothing, telling me to call the rep from American woodmark, telling me to do foot work to get my cabinets right! Shouldn't home depot be responsible for us not being able to put our house on the market?

I contacted Home Depot and was advised they would be there on the 14th which was the following Monday. The 14th rolled around and still no cabinets. Keep in mind my wife and I are eating out or whatever because we have no stove, no microwave, no cabinets and no sink. Again I contacted the store to complain about my cabinets not being delivered. I was told to let them see if they could locate them, and they would contact me. That night I got a call telling me they did not know where the cabinets were at this point. Tuesday the 15th, I received a call from 3PD Trucking which delivers for Home Depot and was advised our cabinets were in their warehouse and had been since the 8th. I was then told that he only delivers when he has a truck full to deliver because he is in Marietta and I am in St. Mary's . I called managers and District managers and was always told we are working on it. This is Thursday the 17th, and I am still waiting to hear any more from anyone.

Loss of work (another $150) which will result in another day off when they do the install. I had to cancel the tile guys for the third time. I will probably have to hire someone else after this. Cost of eating out. Loss of sleep and stress related to this.

They installed it using epoxy--permanently gluing it to the custom cabinets, gluing the new $5oo Silgranite sink to it, and gluing it to the backsplash too. Once it was done and cleaned up all the dust on it, we all noticed the pin holes everywhere and then even larger holes about the size of peas. I did not order a countertop that will trap food and bacteria in it, so I asked them to fix it. They said they could rip it all back up, and all the damages are at my costs. What? Now they are refusing to do anything about it saying I shouldn't have ordered a natural stone like Travertine....Hey, they sold it to me telling me it was a perfect choice. Do not ever get a countertop from them. It will be damaged and full of holes, and they will refuse to fix the problem too.

I know have a $3000.00 countertop full of bacteria filled holes, and they say no one can fix it--this and also over $700 in damages in the cabinets while installing it.

I've written Frank Blake two personal letters, certified and return receipt. I've emailed customer service every month, sometimes twice a month. I've made many phone calls to let them know that along with the shoddy work on the countertops, they tore my wallpaper, nicked my ceramic sink, exposed the upper seam of my countertop and they forgot to glue down the island piece. The work is now costing more than the $6500.00 for the countertops, and Home Depot's response was to provide a backsplash on the sink area and change the color of the grout in the seams. I will never shop there again.

Ruined Christmas and loss of the sale price, and interest on my credit card.

So I have gone ever since without an oven - just this past week or so I brought a new range and I am waiting for a guy to install it.

The actual cabinet installation started on Monday 05/14/07, since then the renters have not had a working kitchen. It is now 06/06/07 and they refused to pay their rent for June because we told them that the counter tops would be installed by the end of May and it is now June and they still don't have a working kitchen.

The cabinets cost $7885.44 and counter top (with sink $235.00) cost $3174.30. The cabinet installation was completed on 05/15/07 and the counter top installer came out on 05/16/07 to draw the template. They told us the counter tops would be installed in 10 days to 2 weeks, that would have been 5/30/07. On Thursday 05/31/07 I received a call from Home Depot saying that I needed to pay a balance due of $900.00 on the counter tops before they would install. I really didn't understand what the balance was for and why I had to pay $900.00. I told them that we had paid for the counter tops on the Home Depot account. On Friday 06/01/07 I received another call that said the we owed an extra $900.00 because when the installer re-measured there was an extra $900.00 of counter top.

At this point we started to question the measurements, why was it 30 % higher/different and if so where was the difference. We kept being told that we had not included the breakfast bar area/counter and we kept telling them that we had included it. Finally we went to the store on Tuesday 06/05/07 and we talked to the Assistant Manager Greg and he said the same thing that the extra was for the breakfast bar /Counter top area but said that he would get the original plan and the one from the installer and compare the difference and would get back to us on Wednesday morning.

When we heard from him on Wednesday 06/06/07 he said that the difference was not the breakfast area counter top but that they had not included the backspash and other areas and that was the difference. We have a written invoice No. 6640-225784 that states the price includes the backsplash. We bought the product based upon that price given us which included to backsplash.

In the meantime they called the installers to find out when they could install the counter tops and was told Friday June 15th ( our renters are going without a kitchen for nearly 5 weeks).

This kitchen counter top has now cost me an extra $900.00 plus rent for the month of June $1100.00. - that's a total of $2000.00 more than the original order/ cost of $3174.00

To date, we are unable to use our double sink. Water is only accessible to the smaller sink and we cannot use our garbage disposal without first pouring water into a glass and dumping it to the other side of the sink.

No satisfaction from Home Depot received or offered to fix the problem. We spent big dollars for these new countertops.

I have been unable to cook in my home for almost two years now and have spent $10,000 in lawyer fees.

We paid in advanced to measure; paid in advance $16,000 on the project; and we paid extra because the crown moulding was not sized to match. The installation is not finished, and there is no exact responses from the kitchen department.

Unnecessary one month with demolished kitchen while having 9 & 11 y.o. going to school. more than 8 phone calls to Home Depot and Premier asking to resolve the problem. Home Depot mgr at some point promised delivery of second part of the Sept. Premier consistently keep saying we cannot do anything about it.

When I checked the status on their website today, it said that they've received the paperwork, but my receipts are not for the same purchase. In the meantime, I had also sent a letter to Bob Nardelli, President of Home Depot. I got a curt letter back stating that Home Depot's Management supports any decision made by the Rebate Center and is unable to make any exceptions regarding rebate requests. Good companies to not do business in this way or allow a third party fulfillment center to tarnish their name. I find it ironic that I found this site, as my husband and I had just discussed how this would be a perfect class action suit.

I have spent much too much time on the phone and online trying to find out the status of this. I had figured the $500 gift card into the budget for my complete kitchen remodel. Needless to say, the kitchen is still not complete (late August 2006) as we still await our rebate for purchase of additional materials. This has put much more stress on myself and my family, than a normal kitchen remodel.

The granite top has been the culprit for the most part. We have waisted about 7 working days of pay just waiting for them just to cancel or just not even showing up. Just to measure the granite took about 3 weeks. Then to deliver the granite, I do not know since nobody seems to know anything. The store manager says they can not do anything about it. All I can do is wait.... or change to another vendor and start from scratch. Of course you figure, I am already in the soup, I'll stick with it. But then that may be the only way to get it to move. If you ever order anything from The Home Depot, you know it must be paid in advance, so there is no way you can hold money for damages or other problems. I am also still waiting for other parts of the cabinets to show up. The came late and broken so the had to re-order them. The gentlemen that we dealt with is no much help, and his attitude is of buy your granite somewhere else or wait.

Between me and my wife I have used about 5 days each of pay, not to mention the expense and inconvinience of eating out or pre-prepared food. Driving arround all over south florida for parts to complete the caniets, and lots of time and time.

The wall looks terrible. Though I am forced to buy things from Home Depot because they are close by, I would never again allow them to install anything or even touch my home. Handymen are expensive, and Home Depot should have taken care of the problem.

This subcontractor ordered the wrong size cabinets - the upper one should have been 18 inches and the bottom one 15. He reversed the sizes and his men installed them that way so my stove door would only open 4 inches and hit the wall, and the refrigerator door hit the cabinet on the right and wouldn't open any more 2 inches. They dropped a cabinet and made gouges in my wooden floor. The first time they came one worker asked ME to go to home depot and buy some supplies that he needed.

Another company, Innovation, came to measure for the counter top. He told my son and me he never so such a horrific job of installing anything.

Needless to say I was both surprised and angry. I consulted with an attorney about the matter. He reviewed the contract and said that I probably had a good case, but that I could not expect to be awarded legal fees, etc. I found myself in a position where I paid Home Depot or I paid the attorney (which also meant a long delay). I attempted to reach a compromise with Home Depot, offering to pay 1/2 of the extra cost. Home Depot refused to negotiate.

The pressure from my wife was intense, so I caved in and paid the $3735.00 and am presently waiting for the tops to be installed. One can be assured that I will never enter a Home Depot store again. For information purposes, I got a bid from a local independent store and the bid was approximately $2000.00 less than the Home Depot cost. I was too trusting of Home Depot and it cost me dearly.

Paid $3735 more than I contracted for as I was put in a position where Home Depot had $6951 of my money, my kitchen was in a shambles, and the cost and time involved in a legal battle were more than I cared to endure. Home Depot's stand was that a final bid cannot be determined until after the old counter tops are removed (in my case destroyed). This is pure BS, and my feeling is that this is basically a Home Depot scam to trap the unwary.

(3) In January 2006, they measured the exterior door for a new storm and screen door. I picked out the door and was told this model would fit. When installer came, I was told the door was the wrong size and could not be installed. At this point, I said cancel it. I finally gave up and knew I could not depend on Home Depot any more.

We called the complaints department 5 times, spoke to the store manager, assistant manager, kitchen sales lady, we were told nothing but lies re: getting replacement parts, we were also instructed that we should call the kitchen company ourselves as it was not Home Depot's responsibility to deal with faulty products.

We were finally sent the replacement doors and cabinets and they sent all the wrong items , even after I personally spoke to the rep from MillsPride (kitchen manufacturer) and also emailed him the sizes so he would know exactly whaty we needed. I am a time servered carpenter, fitted at least 400 kitchens in Europe over 30 years and have never seen a company behave in the manor that Home Depot have behaved.

My original installation date was February 23, 2006. On February 8th, I was mailed a cabinet door and found that it was the wrong color, they were all the wrong color. I contacted the Home Depot and I think the only reason that they dealt with me was because it was their fault the incorrect color was ordered and they were supposed to complete the installation. After many phone calls, my next date was scheduled for March 7th.

On March 6th the installer showed up at my home with the plumber and all of his workers. I asked why they were there and the installer said that he had told me they were beginning the install today. In fact the installer had told me that he would come there with his plumber to disconnect my gas stove and he would also inspect the second order of cabinets. While in my home, the installer sees that I did not do the "demolition and construction" that I was supposed to do and I told him that I removed the old counters and cabinets.. he then said that all he was there to do was install cabinets - no construction. But that he could do it for an additional $800.00. I told him to leave my house, called the Home Depot and fired them.

When I hired a REAL general contractor he came in about $700.00 less than Home Depot to complete everything. My new contractor had several problems - measuring of cabinets and my countertop were off, damaged parts. I have been dealing with Home Depot for the last (4) weeks to get redelivery dates all I get is the run around. I will never purchase a big ticket item from them again and I will tell everyone that I know to run away from Home Depot.

Consequently, Home Depot says that since we did not contract the entire job with them, they won't oversee the project. It was not less expensive to go outside HOme Depot, in fact in many cases it was more expensive. We paid our initial payment in July of 2005, it is March of 2006 and we are living without appliances, no sink, stove, oven etc. I have complained to corporate many times, and their staff is in India, so I can never speak to a person that could help me. I have left many messages at the local West Hills store, and no one calls me back. The company that they hire to istall the kitchen, Kitchen Concepts, call to say they will work a particular day, and then do not show up.

Now Manager (Brian) says they have done their responsibility. I have been advised to have another contractor to measure and make template and order the countertop and install. Add bill for stress and time without a kitchen in small claims court. 5 MONTHS IS A LONG TIME TO BE WITHOUT SINK OR COUNTER TO WORK ON. ALMOST IMPOSSIBLE FOR OLDER SENIORS. Having to eat out has been a burden on us as well as the expense.

Twice our credit card has been hit with charges for incomplete job with out discussion. Twice this has taken us over our credit limit. Twice we have received penalties for going over balance. Twice this has negitively impacted our credit. We have invested numerous hours trying to "clean up" so many of the messes - on the phone with the local store management and the HD corporate office. It would be impossible to describe the emotional aspect of this whole ordeal.

It took another four weeks to schedule someone to come out to take the old cabinets out and take out the old appliances. After all this time I was informed by the carpenter that the tiles had to be replaced. After about six weeks the new tiles were installed. We called Home Depot to tell we were again ready to have the cabinets installed. The guy that came to do the work did a terrible job.

I then called Home Depot to have someone else come to check out the work. Someone else did come to look at the work and I was told that they would come as soon as possible to fix what was wrong. To this date this has yet to be done.

In the meantime, I was sold a bathroom faucet for a kitchen faucet. The cabinets were improperly measured and the stove almost didn't fit in the space provided. The stove they sold us has an electric oven and a gas oven - we were not told we had to have a separate connection for the electric.

It is fourteen months now and our kitchen is still unfinished. Every time the carpenter comes there is another mess to clean up. It has taken more than six months to have my tiles ordered for the backsplash in the kitchen. I think I have been more than patient. I would say 14 months to remodel a 10 x 10 kitchen is more than sufficient time.

I don't feel as though I have been treated fairly by Home Depot. I have even complained to the home office several times without any success.

After being sent to four different people--the other three "didn't handle that department", I finally found someone who was willing to help. She looked the SKU up and found there were nine available, but required a forklift to retrieve.

I then stood in that store over another 45 minutes listening to her first page someone from that department, then an MOD, with no response. I walked up to Customer Service and requested an MOD, and stood there another ten minutes waiting for someone to respond to that page. Finally, an MOD did appear and personally retrieved the cabinet with the forklift, and loaded it on my flatbed cart.

However, when I asked about assistance loading my car, I was informed that I simply had to ask the cashier to page someone when I checked out. When I asked if it would take as long to get that help as I waited for his assistance (an hour and 40 minutes!) he simply smiled. By then, I was in no mood for that response and when I asked to speak to his boss, he simply smiled broader.

We placed the order on 1/22/06 and was told we would be contacted by a local stone yard for templating. At the same time, we rearranged our kitchen cabinet to increase our open space and cabinet work was done a few days later. The stone yard contractor finally called but failed to arrange a convenient time due to its inflexible policy. The contractor only offers either the morning or afternoon appointment (with 2-3 hours window) for just 20 minutes work.

I suggested to have the first appointment of the day or the last appointment of the day but the contractor said that it is not the way it works. I basically don't want to take a full day off due to 20 mins work because I have a long commute time. I then called the Kitchen Project Manager, Rob, at the Expo Center in Burlington, but he said the way it is. He offered nothing to resolve the situation.

I was told there are alternative stone yards Expo could use when I placed the order but he said it is not the case. I was referred to his boss, Dan Ryan, for further assistance. I called Dan on 1/30 and 1/31 (a total of 3 calls) but never got any return call. I then called Expo Customer Center at 1-800-553-3199 and the representative said someone will call you within 48 hours to resolve this issue.

I have no stove or oven, am a 'senior' and in desperate need of the stove. At this point I went to the Store and asked for a refund. I had paid by check, that was cashed the following day, so they had my money since 1/13. The amount of the check is $1522.73. The customer service rep consulted with the manager, and then spent a good 1/2 hr making various calls to Maytag and GE.

I was getting impatient, as it only took 3 minutes to pay. I needed the money back in order to find another oven and stove. The rep and Asst Mgr insisted that I had to wait for 30 days for a check to come back to me from Atlanta, GA. They had robbed me of my dignity at that point. I 'lost it', crying and begging. After one hour, a woman came out from the back room and asked me if I had an ATM card for the account that I wrote the check on. I showed it to her.

I received an e-mail back on November 1, 2005 stating that they had only received two of the three items I sent. They had received the rebate form, and the receipt, but not the Special Services Agreement Invoice. I emailed them back to find out exactly what the form looked like. They e-mailed me back on November 4, 2005 and told me that I had 3 business days for the requested form to be postmarked and sent to them. I sent in the requested Special Services Agreement Invoice form on November 5, 2005.

I received a postcard on November 25, 2005 saying that they had received the Customer Service form, the receipt, but not the rebate form, which they had originally said they did have.

I e-mailed them back on November 25, 2005 questioning this and received a generic response on November 29, 2005 saying our rebate was not approved. I'm e-mailed them back on November 29, 2005 restating my problem with their denial and the reasons why. I requested a phone number where I could talk to someone and they never e-mailed me back with the requested info.

I have gone into our local Home Depot and had them call and explain everything to the rebate office and verify that I had everything documented and that they were in error, but they would not consider re-evaluating the claim or look at the documentation I had.

When I contacted Home Depot they said I had to bring the wrong cabinet back to them before they could re-order it and it would take 6-8 weeks for a new one to arrive. I refused to bring it back and the rep. threatened to come to my house and take it away, I told her to go ahead; but she never did.

I contacted their store manager and district manager and neither would return my calls. My wife had a contact at their corporate office and sent a letter to the president. He never replied either. Meanwhile, the corporate office was telling us that we should have been compensated for meals and the installation of a temporary sink; we received neither.