Home Depot Kitchens

DO NOT USE HOME DEPOT!! The company requires payment upfront. The work is contracted out. The HD coordinators are nice enough until there is an issue then they are rude, will not return your calls and incompetent in every aspect. When the countertops were going in and the cooktop needed to be moved, HD said it was my problem that they didn't know that an electrician may be needed to disconnect the cooktop. Damages done while installing my countertops include gaping holes that according to HD was "unforeseen" and therefore my problem.

May 18th 2021 I contracted HD to reface my kitchen. I told the sales person I wanted the doors/drawers large enough to cover the frames of the cabinets. The refacing began Sept 23, 2021, it was supposed to take 5 days it took 3 days. The doors/drawers were not as I asked and later found out HD does not extend them beyond 1/2 inch. The sales person did not tell me, had I known I would not have used HD. The contractor left my kitchen a mess. Door was on backwards, drawers wouldn't open/close properly, most of the handles crooked. It took 2 days cleaning the kitchen in order to replace groceries/dishes. Shavings left from drilling and shavings from the laminate. Dust everywhere. It took 6 month to complete the job, HD sent a handyman several times to fix the problems. I will never recommend them.

I purchased custom order cabinets for a kitchen reno. They were 2 months late, but worse, they were a horrible quality, doors coming apart in our hands. One cupboard was water damaged? We had no water. Our sink had been pulled out. The 3rd pantry was 12” deep. The other 2 were 24” deep. I guess I was to attach it to thin air? The over range cabinets were leaving only 19” between the stove. Code is 30” on my range, which was in the designer’s pictures. Getting things resolved has taken 3 months. The woman who designed this retired? So I’m told. She was rude and bothered with any change I made before final decision. She also mismeasured the space. She was short 9” on the long wall. My drawer cabinet does not fit. Had to put it in the island making it slightly too large.

I had an absolute terrible experience with them. The Home Depot project support coordinators were extremely incompetent, uncaring, and rude. Many of the contractors had no idea what they were doing, or even if they did they did a poor job with lots of defects. It took 6 months for the dishwasher to arrive and it was so damaged it had to be returned and we still don't have a dishwasher. I would steer clear from these guys.

We purchased cabinets kitchen cabinets from Home Depot in Aug 2020, 4 months later cabinets are delaminating and Woodcrafters / Home Depot will not stand behind their product, use caution buying from Home Depot, we were not looking for new cabinets just door replacements.

I had a terrible experience with the Home Depot. I contracted them to install a new countertop and the backsplash in my kitchen. The Home Depot will send different contractors to do the countertop, a plumber and then a third one for the backsplash. When you ask questions, they have no idea and no-one can explain to you next steps. I did not hear once from the project coordinator other than for scheduling an appointment for the measurements. Various contractors start contacting you and you have no clue what’s happening. When they finally arrive to do the job, they all just say that they are only doing their specific job and then ask you to sign something when they are done. As a customer you have no clue if you should sign or not, cause the contractors just tell you that someone else will come to continue the job, and you have no clue what their responsibility is because the Home Depot vanishes the moment you sign the contract. There is no coordination by the Home Depot.

I contracted with Home Depot May 15 2021 to do a kitchen remodel.. 8 months later, work is not nearly done.. I am left without plumbing and cooktop.. They keep demanding more money, I have paid close to 75 percent.. They have disrupted my life, my health and don't seem to care. They need to be held accountable.

Paid HD $32K for kitchen remodel. Countertop we ordered was back ordered 3 months - fine. They called to schedule 1 month early-YAY. They installed wrong cabinets & wrong countertop. Now told 3 more months to wait-BOO! Have holes in walls till then.

Had I known, I wouldn’t have wasted my time and money with Home Depot. The designer, Elzbieta, was great. Then the installers had the audacity to tell me that I would have to store the Cabinets IN MY HOME for THREE WEEKS, while the my got permits and did demo. Totally unacceptable! DON’T WASTE YOUR TIME! I would give them a zero if I could.

Over 25+ yrs construction pro, installed and managed sales in these areas for a time for them. Contractor services. Long ago... Now, it shows in the quality of the work and effort is $ driving. Poor quality. Will never refer any of my customers or family to HD. You never know how the much crafty magic you will need to do. A one day install can turn in to a 2-3 day install quick. Take it from a pro big store mindset shipping don't mix with fine furniture... Think about it. It's subgrade materials passing off as solid wood... Only solid parts are door face and edges and only truly save 3-9% over custom solid builds. Unless you are pulling off the shelf and inspect it very very carefully.

I ordered Cambria quartz for my bathroom based on multiple samples. The actual countertop did not match the samples but the installer broke my vanity cabinet "preparing" to install, without even installing the countertop. When I tried to cancel, Home Depot informed me that there was an 80% cancellation fee. Not only will they not provide a countertop that matches the samples, I now have a broken vanity cabinet, as well. And, Home Depot still wants me to pay 80%.

Horrible Home Depot contractor...StoneWorks in Largo! It was for a new countertop. The first cut of the Quartz countertop after measurements appeared to be wrong so they need to come back again = 4 days without kitchen. Ok it can happen..then were not able to send a plumber for reconnection of the new faucet and sink before the weekend of Labor Day: would have been 7 days without kitchen.. They propose us to get our own plumber to go faster before the weekend and they will reimburse..

I placed the order for new kitchen cabinets at the end of June 2021. Measurements were taken the second week of July. Payment of over $10,000 taken in advance. Department does not answer calls or respond to emails. It's been almost 4 months and nothing. Highly unreliable service. Please do NOT use the Home Depot for ANYTHING. You are better off contacting a private contractor.

I had my kitchen redone by Home Depot. I had a damaged in the way the canopy molding on the top was made it has at the lake could come right through the damage. I called them over six times. This was done in January. It is now August. Not one person has shown up to fix this. Now as of today the bracket on holding the door underneath the sink came off. I would never do business with these people again. Beware because this is a very costly remodeling. These people are very irresponsible.

Buyers beware!!! When you purchase a countertop from Home Depot, understand that they subcontract to a third party. The third party becomes their representative. This means that, if you have any problem with the product, Home Depot will not back you up. Let me explain. I recently purchased a quartzite countertop from Home Depot. Their third party in Salt Lake City is Accent Countertops. The installers broke the countertop at the level of the sink. The break is irreparable because it is full thickness.

On March 24th, I ordered countertops for my kitchen, at that time I was advised by my sales person of a timeline of 7-9 weeks from start to finish. On April 15th the installers came out to measure my kitchen for the final time. On the April 22nd, I followed up with Kathy Fithen, Customer Order Specialist and gave final payment for the countertop order. Kathy told me that the order will go into production on the following Monday, April 26th and would take 4 weeks. On Monday May 17th (which marked 4 weeks) I started calling Kathy to find out when my countertops were going to be delivered. After speaking to her, it was clear that she did not have the information I was requesting about my order so I called into customer service and escalated a ticket to get information on my order.

My cabinets were finished in Feb 2020 and there are holes in the seams and chips throughout. They also chipped my countertops. I have been emailing Home Depot the entire time with little to no responses. I've asked for repairs or some level of a refund and NOTHING. I'm so disappointed and feel totally taken advantage of.

Home Depot installed a sink exactly the size available from the cabinet. If you want to replace it, you can't do it. It was installed like 8 years ago, but one day it fell down from one side. I contacted. They did not care. The installers (a third party named MR stone) told me to come home and fix it. They would charge me 250 dollars, as if it was new. I did for nothing, just bought some sink holders for 30 dollars. It cost me 3 hours. Home Depot did not even send someone to check it out.

I won't recommend Home Depot for sink renovations at all, because you do not have support after.

We recently changed our kitchen countertops through Home Depot. The work wasn't finished because they ran out of granite as they wasted the piece trying to make holes for the electric outlet. It was difficult for them to cut the opening so we decided to close the outlet. They said they would be back next week to finish the work. It's been two weeks since then and they never came back. It is causing a lot of inconvenience with the unfinished work. There was also a groove in the backsplash they installed and I'm not sure how they are going to fix whenever they are going to come back to install.

Unless you are flipping a house or not going to keep your house very long. DONT Do IT!!! After 6 months drawers are starting to fail. Trim is coming loose. And this is with only two very careful homeowners. They use subcontractor for everything which gives them a great excuse to blame the other guy for any problems. One guy promised the world, then disappeared to Florida, then next guy does the same. My list: lots of nail holes not filled, large gaps between joints, easy close slides failing, apron sink installed very shoddy, gaps between quartz countertops and support brackets, so no support at all, trim falling off because it was not nailed correctly, doors that don’t close because they hit trim.

With my kids grown and out of the house, I began redoing the entire house. Paid HD $7,000 up front, because they MAKE YOU, then waited 5 months to get install scheduled. The day before install I called the countertop company that HOME DEPOT chose, English Countertops, and they hired them and paid them directly, not me, and asked if there would be a lot of dust and if yes would they be putting up tarps. I was told there wouldn’t be any dust but I needed to disconnect reverse osmosis system and dishwasher.

The end result looks good from a distance, but the quality is crap. We had our cabinet makeover done in September 2019. First of all, there was a mistake in the order that I did not catch before signing on the date of install. As a result, one of our upper cabinets did not get refaced on the bottom, so it does not match the rest of the cabinets. Second, we ordered knobs for the doors that did not arrive with the rest of the materials. At the suggestion of our consultant, we had two of our cabinets with shelves and doors to be replaced with 3 large drawers, with the idea that I could store my pots and pans in the drawers for easy access. Well, the first time I tried to put my pots and pans in one of the drawers, one of the supports for the drawer fell out of the cabinet wall! The installer had to come back to fix it and to install the knobs.

I had been looking forward to having my kitchen remodeled for 15+ years. I finally had the chance to do so. My husband and I went to Home Depot in 2018 for a consultation. The lady told us it would take approximately 3 months. She had the cabinets pictured on the screen just like we wanted. It took them 3 and half months just to get started and 7 and a half months to finish. It’s been 2 years later and my cabinets are falling off the hedges, my plumbing is leaking off and on and my floor is lifting. I will never get another big project done from them again and not to mention we are out of a whole lot of money. Someone on the street could have done a better job. I’m only writing today because I’m sick of it, it’s 2 and half years later on October 9th 2020 at 10:20pm and my husband is trying to fix the leak under the sink again. The faucet is not on correctly so he has to put a bucket under the sink until he can get the tools to fix it tomorrow.

I designed my new kitchen with the help of the Home Depot kitchen designer at the Palm Coast FL store on Nov 10, 2019. The countertops were installed on Dec 26, 2019. Upon installation, I informed the installers, Crew2, that one of the peninsula countertops was too short, by 11 inches. They looked at my diagram, designed by the Home Depot kitchen specialist & they agreed that the countertop was too short. They made a phone call & I was assured that they would remake the countertop & they would call to set an appointment to install the new one. Upon further inspection, I noticed a large dull area, with noticeable scratches underneath, as well as sharp edges around the edge & on top of the countertops. The dull area, 6" by 5", I discovered later, was actually filler.

I contracted with Home Depot to do a kitchen refacing. I was told it would be only three days. They are right if nothing goes wrong. I'm on three weeks now without a full functioning kitchen. A day after I paid in full, way, way over priced, I went to my local Home Depot store and saw they were having a sale on granite counters, 20% off. I went home and called asking for the 20% off. I was denied. I was given about 5 reasons why I was not entitled. After the counters were installed there were some problems. The counters were cut wrong and looked horrible. Mind you a guy came to laser measure a week prior.

Beware of installation group used by Home Depot on lake Pleasant Parkway, Peoria, Arizona. From the estimator Scott to asst Mgr of installation Andrew to his Supervisor Bill and evening on to regional manager Dennis. Honesty and professionalism is nonexistent. Andrew continues to say, "I’ll handle and call you right back." Never once did that happen in a several week period. I had to keep calling back and get the run-around. We escalate it to Andrew's supervisor Bill and he performed the same.

I purchased granite counters at Home Depot and this was the worst decision I ever made. My counters look so bad. They look dirty all the time. These are the worst granite I ever saw. I hate my kitchen now. I have been trying to complaint but they are not listening. It has been 8 months. My advice, do not ever purchase your counters from Home Depot. They hire very incompetent companies. I am so disappointed.

Went HD to get kitchen remodeled. Sale person came out - we purchased- HD called to tell us to get kitchen ready. They would be out to start the work. We did. We waited on that date until about 10:30 passed the expected time of 10 am- NO ONE CALLED - we called them and Madison the Project Manager says, "Oh I meant to call you to tell you that all the material is NOT IN" - Umm we took PTO off of work - when were you going to call to let us know- it was a mistake was her explanation and said she would call back to rest- she did and guess what? The installer didn’t show up - AGAIN! And we had to call them AGAIN!

I met a contractor by the name Jason ** at the Valley Stream Home Depot and he explained to me that he works under Home Depot. He took me to the back to register My info in the system under his name and mine. He said the manager Frank is a good friend of his. My credit card was charge for products I never received. Then he introduced me to his girlfriend in the cabinet department. Her name is Kendra. We put a big order in for cabinets. She messed up the order where it was numerous exchanges. She stop answering our calls and left me stuck with extra cabinets and said I can't return them.

We were remodeling our kitchen with new cabinets, countertops and appliances. I have always used Home Depot for material supplies such as drywall, paint, electrical supplies, etc.. We ordered $3000 of kitchen appliances and started the process of counter top and kitchen cabinet design. We had drew up plans for our kitchen and went to Home Depot to go over plans. They said we had to make an appointment. No problem, we made appointment online and went into store for appointment. Our designer was helping someone in appliances and after an hour waiting we left. We ended up working with a local supplier of kitchen cabinets and countertops. My opinion is these big box stores provide items within their store but greatly lack the skills and customer service required for kitchen design. I would think twice about using Home Depot for custom kitchen layout and design.