Home Depot Kitchens Reviews

What is worse we didn't even learn this from the team that took our money we had to call other stores and have them check the notes to find out the job was going to be cancelled. We are out the money we spent, we have a partially torn up kitchen and we have still not gotten our money back. The manager we worked with is named Greg ** and he does not call back when he says, his voicemail has been full for weeks, and we gave this team every opportunity (12 months) to refund before writing this review. This is disappointing to say the least.

The freezer door will only open - half way. It was still sitting in my kitchen with all the packaging still on so I called the hotline again & explained to them as I did with the salesperson, that I was not physically able to bend down & had no idea what to do. After much complaining on the hotline they sent someone out a few days later to set it up for me. I was home when it arrived but had to leave. Someone was there to make sure it was all done right but they indicated they do not set up the insides. One guy spoke no English & the other spoke very little English. I have learned to call the hotline to get action. HD policies needs serious attention and correction.

If I rate this purchase alone, on overall experience, I would have to give this purchase a 4 star review. Not due to the delivery or merchandise as that went absolutely HITCH FREE! My issue was due to 'dispatch' not making that 'boasted' 30 minute call, before the delivery arrived. My rating is 5 stars because I believe HD went above and beyond after my last 3 experiences with them. My ratings have gone from an average of .5 stars for 3 purchases, to a 4 star experience. To me this is WAY ABOVE IMPROVEMENT! Thank you! And now for my experience….

I've had my issues with online purchases through Home Depot, but this time, they really did redeem themselves. I've been through the HORRIBLE delays, one company blaming the other, having to track down my purchase through a third party, damaged deliveries and other issues that should have sent me running to another supplier. So I didn't expect any different THIS go around. The issue for me was budget, because of course we always have lots of extra cash when our appliances decide to die on us, so I have to say I shopped Labor Day sales at several box stores. HD won by about $30. UGH!

While I wasn't impressed at first, I found that with my recent purchase, I was given a new feature of a tracking page that I found was in real time. I was given a 4 hour window for delivery, but in addition, I was able to track what number I was in line and how many deliveries were before me. While I DID get my item ON TIME and with respectful delivery people, I did NOT receive the promised phone call 30 minutes ahead of the delivery the website boasts. If it WAS MADE, they have neglected to update my phone number on their end of things, from my last 3 purchases. But I was tracking it all day and it worked out PERFECTLY!

I put 5 stars because this is an AMAZING change from the issues we had previously with HD and their following through with calls and returned calls. So hopefully next time I can give a 5 star rating on OVERALL SINGLE service! FINGERS CROSSED! Just REALLY HOPING THAT WON'T BE ANYTIME SOON WITH ANOTHER BLASTED DYING APPLIANCE! THANK YOU HOME DEPOT!

After numerous phone calls and finally going to corporate they came back out to look at the completed job. It was agreed-upon that they would come back, takeoff the backsplash and redo it and only replace one small countertop. They did not replace the big one which now has my range over too far and not even with it overhead fan. They did come back out and start but never finished. My kitchen is now torn apart and Unfinished. The gentleman took our electric out and we were even left with no electric in the kitchen. I got a phone call saying they would give me $1500 to have somebody come in and complete the job. I’ve had three estimates and the cheapest one was $24,000 to get this back correctly. I even had to pay for an electrician to get my electric connected. I was told the worker had a license to do electric but I can’t find it anywhere.

In the state of Pennsylvania, it’s my understanding that a contractor cannot ask for payment in full, as a down payment, only 1/3 of the price. In order to get this job done we had to pay approximately $27,000 upfront to start the job. As senior citizens on fixed-income this is a disgrace. Company as big as Home Depot would do this. Do not hire them. Save yourself the trouble. I have to now go to court to get my money back. The lawyer is going to cost me more money. Avoid Home Depot!

Original Review: I scheduled an in-home estimate to decide if replacing or refacing was the best way to go. Upon entering my home I told the salesman what I was wanting to find out. He immediately told me my small kitchen would be 24k to replace. After the shock wore off I decided to let him tell me about the refacing. After going thru his sales pitch and seeing the products he's told me that refacing would be 14k. Still a bit shocking, but figured with a difference of 10k refacing was the way I should go. He then told me there was one problem, the wait for install was 8 months out. If I wanted to get on the schedule I would need to order and pay right away! I didn't want to wait that long, but figured I better get on the list or install would not be until into the next year.

Shortly after planning the order and paying, I began worrying that I had made a mistake. I decided to make an appointment with another home store to get more information. After doing a computer design of my kitchen, I was quoted just over 8k for replacing with NEW cabinets. I was furious that the HD salesman so quickly lied to me, telling me that the new cabinets would be 3 times the actual cost to replace with all new cabinets. And these new cabinets were the best of the 3 options available, not a discounted in-stock item.

I called to inform them I wanted to cancel my order and have my money refunded. I was told there would be a 35% cancellation fee, which I was never previously informed about, even though my project was still more than 5 months out! I advanced my complaint to Customer Care only to be given excuse after excuse and to have representatives continue to cover and make excuses for the salesman. This is how important customer service is to Home Depot! I was never advised of ANY cancellation fee, nor was I ever given any paperwork for the order.

All forms were signed electronically and no copy given to me. So, now I have filed the complaint with the Washington State Attorney General's office and am waiting to hear from them. This is how well Home Depot appreciates their loyal customers. I for one will never step for into one of their stores again, and will tell everyone I know just how they do business. Instead of fixing the problem they cover it up and continue to take advantage of their customers with their unscrupulous business practices.

I said I was ok with a down payment and then paying the remaining balance after the work was complete, but Home Depot wasn't having it. I would steer clear. I now have kitchen cabinets sitting in my living room with nobody to install them. In the process of hiring someone who can actually handle doing this job. Oh and I purchased cabinets from American Woodmark, recommended by the designer. I uploaded photos.

When the crew arrived to complete the demo of my kitchen, I now had a third, different contractor, and it seemed as though none of these details were communicated to them and they weren’t even told what aspects of the kitchen were meant to be demoed. They were stunned when I told them that the closet was being demoed, even though it is clearly noted in my design packet. They did not know about the movement of the HVAC vent and they said I would need to hire someone to complete the drywall and ceiling repairs. They also did not unhook or remove the water heater. I have now had to hire subcontractors and pay additional money to:

• unhook and remove water heater.

Initial wait time for cabinet manufacturing and delivery: Due to COVID-19 and supply chain issues, I was informed that my estimated manufacture and delivery timeline would be expanded from the normal 6 to 8 weeks to 10 to 15 weeks, which I agreed to. I ended up waiting 25 weeks from my order date for the delivery of cabinets. Upon delivery, documentation shows that part of my cabinets sat in the warehouse from May 16, 2022 to July 12, 2022, while the other half of my cabinets were delivered to the wrong address and then later delivered to me unboxed and damaged.

Mislabeling and miscommunication with TSP delivery service: At the end of May 2022, I first became aware that half of my cabinet order had been accidentally mislabeled with another person’s name and address. After contacting Home Depot, I was instructed to contact the shipping company Tri State Precision Inc. (TSP). They told me they only had one cabinet order for me and that the other order number I provided was in the name of a Joshua **, but they would try to straighten out the issue.

When I informed the Home Depot of this issue, they called the shipping company and were told that the cabinets had been delivered to this other person. Shortly after, the Home Depot began an order for new cabinets to be manufactured. Within another week, I was contacted by the shipping company who falsely explained that the cabinets had never left the warehouse and they were ready to schedule delivery, so Home Depot cancelled my new cabinet order. On July 12, when my cabinets were delivered, the delivery driver informed me that my cabinets had previously been delivered to a different address, and that they were damaged, but he was told to put them back in the truck and deliver them anyway. He helped me to identify each one that was damaged. It was very easy to tell as the cabinets had been unboxed and were just wrapped in brown paper.

At this point, this began to feel less like a miscommunication and more like being lied to about the state of my cabinets. When I called the delivery company, as my cabinets were coming in the door, they could not offer an explanation as to what had happened and said I should contact Home Depot. I have now had to provide documentation of the damaged cabinets to the manufacturer and will have to wait another six to eight weeks, if not more to receive my new cabinets.

Wait Time and Displacement Before Installation: When speaking with the project coordinator Amelia, she scheduled my kitchen demolition for July 12 to coincide with the delivery of my kitchen cabinets. Their rationale for this was that the contractor would be present and would be able to account for all necessary materials and ensure the quality of the cabinets while demo was happening. The demo was completed during the hours of 8:00 to 12:00 PM and the cabinets arrived at 5:30 PM. The contractor and the crew did not return for the delivery of the cabinets to assess their completeness or quality.

Now, since July 12, my house is packed to the ceiling with cabinet boxes, my kitchen is demolished, and now I don’t have all of the cabinets to be able to put the kitchen back together. It is likely another six weeks before new cabinets are completed, and then wait for shipping, and availability of the crew return and install. My house is really not livable at the moment and now I am to be displaced longer.

The backsplash installer tiled over an electrical outlet which resulted in 4 other outlets no longer working. I asked for someone from HD to come out and inspect the work at completion but HD refuses. They have their money and are not interested. THE WORST EXPERIENCE with a major company in my lifetime. I would give them less than zero stars if possible.

The resolution has been worse. The man wouldn’t answer me for days or a week more. Once told me that there were other people needed him First who have gas leaks, roof leaks etc. This is serious if there are that many complaints! It’s taken 3 months to get the replacement cabinets only to have one fall apart and no hardware in drawers. I’ve had to pay a contractor to do what we were going to because of problems with it all. Now I told I was to be compensated for all the trouble…. but….once again, no one will answer me!

In my case the window sill was not done, and the contractors left the kitchen in a terrible space. After I contacted my project coordinator, finally the person who took the original measurements came back and agreed with my complaints. He said they would send someone to fix it within a few days. It’s been three weeks and I have not heard back. The customer service is terrible, the Home Depot’s Contractors work is subpar. Some of the tiles on my backsplash are actually sticking out cause the contractors did a terrible job installing them. I paid 10k for my kitchen, I would have rather paid more for a service well done. Instead they charged all this money and my kitchen is unfinished and they didn’t do the window sill as per the contract, kitchen overall looks unfinished. Will never contract Home Depot again.

As an installer and "design true" remodeling pro... I received many a constant flaw, damaged, scratched, blotched orders, restocked gouging, no door, forklift fork not needed in cabinet design, pantry= it twins leaning tower in Rome, forget the trim and toe kick that's extra, overlay cab door not what that means...man! Moments. For example yesterday's HD experience triggers this...

(Fred) one of my longest full time laborer said after delivery on window and other cabinets pending from previous delay "...Yesterdays HD order came (pause...sad lower tone)... It was like Christmas morning as a kid opening up presents. (Pause-deep messy broken inhale like a child's trying not to cry.) ... " "Then you find out your family religion does not practice Christmas and you get socks for your birthday on that same date. They are too small and not gender appropriate." Window was not retrofit and they took it off of the original shipping base and it warped out of square. And side panels to finish the job are not matching the color and 24/97 pantry has a forklift rubber in it with a peephole. Who freaking leaves their used beat up rubbers behind really... Pick up afterwards "que no!"

Construction guys are so funny... But it is unfortunately the only thing keeping us sane after this job. So. Cal Depot Indio CA. But not just here Santa Fe, NM, 2021 late July....this summer job I straight out told them cancelled. Not even going there. Too much other stuff going on... Do not need that used solid wood builder locally and gave me huge discount for upselling the bath for same customer after I told them 200 more saves us 4 week wait and bath vanity to match like she thought she wasn't going to be able to afford. And there it is... Last resort or rental fixes only or Flips etc. But off the shelves and inspect carefully... Work was not hard.

Owner CPM

Last thing they forgot to reconnect the cooktop (prepaid). I had to do myself...(risky I am not electrician..) Finally when the reconnection was finished by our plumber Roto Rooter, they did not want to reimburse the whole bill as they estimate it was too high! So my experience with Home depot which whom I was sharing my bad experience is that they should have had better help me to fight with the contractor instead of forwarding my emails to them or keep telling me the management is aware.. At the end I lost $350 because I surrender.. I was tired to chase..!

I was concerned about the integrity of the countertop. I asked for an independent assessment by a licensed stone contractor. His assessment was that the stone needed to be replaced. When I tried to negotiate with Accent countertop, they claimed that it was Home Depot's decision. When I called Home Depot, they said that they have nothing to do with it because Accent countertop represents them. Do not go with Home Depot, or for that matter Accent countertop. You will be disappointed.

Today, I received a call from a representative of Home Depot, she told me there was a problem with the paperwork for my order which is why there is no information to provide me, she said that Home Depot was not made aware of the problem with the paperwork until they started to investigate the whereabouts of the order based on the escalation I filed. This means to me that -my order sat around on someone’s desk for 4 weeks with no attempts being made to resolve the problem within a timely manner.

Unfortunately, she could not tell me how much longer I would continue to be inconvenienced or when my order would be complete, she mentioned, WHEN they get the material it would still need to go through production, (4 additional weeks). Meanwhile, based on the original timeline I was given, I scheduled time off to be available for the installation of the countertops, I also ordered new appliances to be delivered around the 9th week, and have had to push the date out once already. So this is a huge inconvenience and bad business practices. The fact that somewhere along the way someone dropped the ball I don’t feel like I should be expected to carry this burden. I want the original timeline to be honored and my countertops to be installed within a reasonable timeframe. I would also like to know and feel like Home Depot cares about my business and wants to make every effort to correct this error and meet the expectations that were set with me.

Original Review: March 7, 2021

We recently changed our kitchen countertops through Home Depot. The work wasn't finished because they ran out of granite as they wasted the piece trying to make holes for the electric outlet. It was difficult for them to cut the opening so we decided to close the outlet. They said they would be back next week to finish the work. It's been two weeks since then and they never came back. It is causing a lot of inconvenience with the unfinished work. There was also a groove in the backsplash they installed and I'm not sure how they are going to fix whenever they are going to come back to install.

Thank goodness I didn’t believe Kyle and ran to Dollar Tree to buy 7 thin plastic tarps to especially drape over and protect new reclining living room couch and reclining loveseat and new 75” flat screen tv and good thing because as all the other reviews stated, the NIGHTMARE was about to begin and boy if I could only turn back time to before this countertop place entered my home and destroyed my new Samsung black Stainless fridge by DENTING the front (after I babied this bad boy, wiping only with a microfiber towel and with the grain ) and in 9 hours it was destroyed.

They scratched the left front trying to WEDGE a quartz piece in between it and my stove and also put a deeper scratch further on left side 3/4 to the back and took off the paint, down to the silver and the 3 hours late plumber walking in to the countertop guys already demo-ing and breaking up the old tile countertop going around and under my new drop in KRAUS sink cuz they couldn’t wait any longer on this guy who had a tool belt on packed with I 1,000 screwdrivers that he didn’t need and ended up gouged the entire length of the faceplate of my 1 yr old dishwasher and I’m still waiting on the Kyle guy to keep his word and replace it and my fridge. They showed zero respect to my home and personal property and continue to HIDE. They also can’t even caulk and it looks like a blind dog did it.

They gouged up my newly painted walls, cut (2) large 12x4 holes in my cabinet walls to get to sink and didn’t even go thru it or use it and they could’ve just measured it to begin with instead of going to such extremes. Then they didn’t even repair it and just left it for me to repair. They coulda just left me the pieces and I (a girl) would have spackled the pieces BACK IN hello. Then they proceeded to “clean up”, I guess you’d call it, but wiped all my brand new appliances with the same filthy dirty milky white grout dust and quartz dust, bucket of water also used to wipe off the 1” of grout dust sitting on top of my new dishwasher and off THE FLOOR. Those grout granules scratched and ruined my fridge, dishwasher and micro to the point they have a scratched grey look along with the cloudy milky film that stills remains, I can’t get it off and I’ve tried many different things.

I’ve never used anything abrasive. I’ve never used anything with chemicals. I’ve always taken exceptional good care of my stuff and always looked just as good as the day I got them. I use to love my kitchen even with the old tile countertop but thought after all new appliances I should upgrade the countertop. Now that will be a decision that I will forever regret and actually don’t even want to be in my house anymore. I just want to move and sell it, after being in it and my kids growing up in it for over 20+ years. The glory of new countertops faded the same day that they were put in and they mean zilch to me. They’re so ugly anyway and trying to find what I like and would look good off a 1x2” sample is ludicrous; impossible, and for such a huge decision and certainly not a cheap one, you would think that a trustworthy company like HD would have a simple, logical way for the customer to get some kind of idea. But haha wrong again.

The lady working with me at my Las Vegas Serene Home Depot knew I didn’t want anything busy. She was supposed to be working with me and coaching me. Key word: SUPPOSED to. She knew I wanted more of a solid WHITE but said that what ended up being installed would look very nice. Well it doesn’t and I knew it wouldn’t. It’s ugly bathroom looking, VERY busy and CREME COLOR. I had creme. Why would I want that again with my black cabinets. Now I’m stuck hating it to the point I don’t want to look at it or be in the kitchen or even in the house. I want to MOVE. AFTER 20 years. How can this be?? I never got to look at the quartz countertop before it was cut and brought to my home the day of installation.

I never got anything but a guy from English coming to my house with this hi tech laser beam to measure everything precisely which I admit was wonderfully reassuring but that must just be part of their deception, nothing was installed precisely everything from the beginning to the end. Was just a mind blowing ball of destruction and lies, chaos and craziness and it was all so unnecessary. And nobody’s returning calls from HD or English after they haha PROMISE to follow up and call us. I want my appliances back to the condition they were pre-install. They had no business damaging them and if they thought that was going to be a problem they should’ve protected them with some thing that would’ve taken (5) minutes to do and probably cost $1.00.

Bottom line HD hired them and they are HD’s “employees” and FULLY responsible for any screw ups. Nobody returns calls and they just blow us off just like everybody else. THIS IS RIDICULOUS. There are OBVIOUSLY NO BUSINESS ETHICS. Where’s the BBB? This cannot go on and something needs to be done people. We aren’t talking just a couple $100 and it’s not one State, it’s in EVERY State! We are getting “scammed” by a once reputable hardware store and that’s against the law people.

Needless to say, I can't store my heavy stuff in any of the drawers. And despite the installer spending lots of time trying to make sure all the drawers were straight, one of them still isn't quite right, and catches on the one below it. Then, one of the knobs kept falling off. I replaced the screw with a longer one, so now it stays on, but it is loose. A few months after installation, our silverware drawer fell out. The glide tracks were only held in place with one screw, where there were holes for 3. Now, one of our cabinet door hinges is all wonky, and it's only been a year! I think the biggest problem is our existing cabinet walls are not strong enough to handle the updates. We should have been advised as such and told that a makeover was not an option. I feel like the consultant just wanted to make the sale. We probably could have bought all new pre-made cabinets and had them installed for less than what we spent on the makeover.

I waited for months, contacting the kitchen designer by phone & through email, asking for an update. She eventually sent a rep, March 14, 2020, from the granite people to look at my countertops. The rep contacted Crew2 & Crew2 came out on March 19, 2020 to look at the countertops. They told me that too much filler was used on all the countertops, looked at all the sharp edges & the drawings & agreed that all the countertops should be replaced. I waited a while, because of Covid, but I stopped into the store to speak with my kitchen designer. She gave me the business card of another person to contact. I called them several times, left messages, but they never called me back.

Eventually I called a Supervisor at Home Depot, Sept 8, 2020 requesting my money back if they could not fulfill what they had promised. I received a call from Crew2 on Sept 10, 2020, that they were remaking all my countertops. Then an email came from Crew2 on Sept 17, 2020 saying that I was not exempt from ADA guidelines & they couldn't remake the kitchen countertop that was too short because it did not conform to ADA standards. I am a private residence & therefore do not need to go by ADA standards. The opening on the design would have been a 37 inch opening, which is standard. I have left messages for the store manager, who had told me that I shouldn't have to be handling this, that my kitchen designer should be making sure this is corrected.

I called my kitchen designer & she told me that she was told she wasn't to deal with me anymore, that I needed to deal with another person who was now in charge of complaint. I have still not received a call from that person. I bought the cabinets, the appliances & the countertops when the designer helped me design my entire kitchen back on Nov 11, 2019. It's been over 9 months, since these countertops were installed & I'm still waiting for Home Depot to make this right.

After numerous calls and losing two weeks, and being told "that's how they are supposed to be" the company came back, trimmed the counter to size, sealed all openings on the sides (which wasn't done on the initial install). It took almost two weeks to do what should have been done on day one. There is a saying "You get what you paid for." I didn't, I paid an enormous amount, way over priced, and didn't get what I paid for. Avoid this service that Home Depot provides. It's terrible.

Then supposed regional Mgr Dennis called and we informed him we wanted our money back. He “Ok I’ll get it rolling”. That was over a month ago (this has been going on since first of February). Last week Andrew called on May 22 saying “I heard you want to cancel order and get your money back”. “I’ll start the paperwork today and your check will be about 15 days out”.

This Friday May 29th he called and said, "They tried to refund money on May6th and your bank refused it." We immediately call our bank and there’s no record of that at all. This dishonest by Andrew, Chris, Bill and Dennis has gone on far too long. At this point if it comes out of Andrews's mouth it not the truth. I will stop at this point as there’s far more. As they have tried to cover up their actions with regional office without success. Regional office personnel have caught them and are very upset with the dishonesty. If you need counter tops. Go pick out your own and they will have a list of very honest and professional installers. DO NOT USE HOME DEPOT INSTALLERS OR ESTIMATORS IN THE PHOENIX, ARIZONA AREA.

Madison was rude and Nonchalant about the whole situation I’m concerned that we had taken time off from work. I am pretty much say, "Oh well. It is what it is." We complained and nothing could be done per the GM- 7 days later a contractor shows up and 5 days later they are still working on my kitchen.. NOT happy —waiting on another part- oh and the Home Depot Interior has been paid and said that we could not be compensated for the run around nor loss of our paid time off from work- I would not use Home Depot EVER AGAIN! Poor service, Horrible Communication and no accountability of any of their errors- Project manager Madison is untruthful in a nice way to say it - my husband and I feel like we have been RAPED- Financially, emotionally- mentally!!

They sent 2 site manager to my house from Home Depot and American Woodmark. They said they see the problem and will fix it. After they left. he sent a few emails about the corrections. And stop communicating from there. It's more to the story with full proof of this situation. This store makes Home Depot look bad. It's sad that a store you really need can be so cold when it come to repairing your home. A place where you rest at night.