Home Depot Kitchens Reviews

Three more weeks went by, and they came back with another backsplash that didn't match and had two seams in it. I told them it was not acceptable, and they took the piece of countertop with them. Three more weeks went by, and they sent two emails and said they were coming the next day. I took the afternoon off once again and they never showed up. My kitchen is still torn up and Home Depot is unable to match the original color, so they suggested finishing it with new tile. I picked out tile, had it measured and got an estimate. Now for an additional 2700 they said they would do the work, but they don't feel the need to compensate me or complete the job, even though they were paid in full for a completed countertop and backsplash, not to mention the 6 days I have taken off of work to wait for them. Apparently, the picture below is how Home Depot likes to remodel kitchens. Honestly, I am not sure this even deserves a one star.

Originally she said the cabinets would be available in two weeks, now she's saying 5-6 weeks. I feel this is a bit of a bait and switch because we might have selected a different vendor if that was the case. It also leaves me concerned if her dates are correct at all. Haven't completed the install yet, but wanted to share my poor experience with the design service.

Second bad experience: Upon our contractor opening the packaging, three of the four cabinets were damaged. The contractor could repair two of them but the third needed to be replaced. I called the Saginaw, MI store #2714 to ask about a replacement. I was told to bring the cabinet back to the store for a refund. I have a compact car so I don't know how this was going to be achieved. He said no, it had to be my wife or me. I had to order a replacement which cost almost $25 more than the same cabinet purchased previously. I asked to have the shipment expedited quickly because of the delay it caused to the project. Nope, nothing can be done. I has to come from the warehouse and it will take two weeks for delivery. No other options.

Third bad experience but it's related to the second: I found out that the store in Flint MI, forty miles to the south of me, has them in stock. Apparently the person I spoke to didn't think about that possibility.

So all in all, poor quality items, poor quality shipping, extremely poor customer service after the fact.

When it came time to install new flooring a week after cabinet install, our flooring person could not get stove out to put new flooring under, as the countertops were smooshing the stove in. We had to remove the cabinet between stove and frig to get stove out, we asked them to come back and trim countertop like it should have been from the start, I also mentioned again about the countertops being so uneven (seen in photos with level), I was told they are fine again, then the workers decided to yell on the phone to their manager in Spanish. Then they said we might be charged for them coming back out, I argued that I told them from the beginning, but they said it was supposed to be that tight. I have never had these kind of countertops or even countertops ever installed before and I did not know better.

Fast forward all our complaints were thrown back at me, like I did not know anything, and they did, even from Home Depot at the end. Two weeks ago, when our installer for our backsplash came to install our backsplash, he also told us that the countertops are so uneven and not measured or installed right that he will have to modify our backsplash and we will have to caulk a lot more then we should make things level. We even have large spaces between walls and countertop, so much he had trouble keeping the backsplash from not sinking down between countertop and wall.

Home Depot was good in the beginning, but then blamed us in the end and the company they sent to install these countertops was beyond unprofessional and rude. They did not care about our kitchen or home in any way and they ended up costing us more with the other work that had to be done because of their installation being so off. I am requesting a full refund at this time for our costs and a countertop that is uneven throughout which is still causing troubles. I sent pictures and details to both Home Depot and AMC after installation and was told by Home Depot that it's AMC's issue and AMC said pretty much, they didn't care. Never will I shop or spend a dime at Home Depot, I am out almost 4K with crappy countertops installation.

This made them have to come back out, which is when the real issues began. They again took me away from my work to send out two unskilled laborers to fix the issue; sawing and grinding dust and debris all over our brand new kitchen (it covered the entirety of the room and the appliances, as well as our table from my wife's recently deceased grandmother). - All of this, because Dieter insisted that the sink be moved forward, after I pleaded with him that it not be.

Essentially this can all be linked to Dieter's poor decision making... During the "fix" of the initial issue, the laborers carelessly used and left running out Alexa show all day, spewed dust all over everything, chipped our counter new marble countertop, damaged our brand new cabinets, and more. Dieter then insisted that he come out to look at the issues in person, thus taking me away from my job, once again - after I had told him that, if I were to do this again, it would need to be for a good reason. He made promises, after seeing everything that he would fix it (replace the items), and then disappeared; cutting off all contact. Insult to injury fits Dieter's decisions. Sadly he was the one who created the "injury" in the first place, only to insult afterwards.

They make promises that are never kept, they do not install anything properly the first time, they will damage and break things that you own in the process, and then take you away from your livelihood, only to turn their backs on you in the end. Absolutely the worst experience of any and all remodels I have ever done. I plan to make sure that Home Depot knows of all of these reviews and my situation. Hopefully they will do the right thing and take away their contract with them. Everything could have been fine, Dieter. Instead you refused to reply to us and leave us broken. That is the reason for this review.

I am now on the 5th door that needed to be replaced. Have left 9 VMs to install team since June 26th with no response. Left 2 VM recently with Customer Service with no response. Detail: Install group 626-333-2001 #2 and Customer Service Resolution Expediter 800-910-6704; #**. Extremely frustrating because I need resolution and have doors replaced. I also do not feel that I should pay for doors to be replaced because they are defective in the fact that they are not of high quality to be placed in kitchens near heat. Thank you Steven.

I have been neglected, which is aggravating. They even attempted to defraud me by fabricating kitchen organizer refund amounts when they finally responded after weeks of ignoring me. They informed me that I purchased a blind kitchen optimizer for $300. I was able to locate my in-store purchase receipt on my own and the receipt determined that I paid $921.00 for a single item. If I had signed for the Sales & Return receipt I was pressured to sign before receiving an itemized account, I would have nearly been cheated out of $600. I complained to corporate about this and they did nothing. Please do not hire this business. This has been a nightmarish experience. I will have to file a lawsuit to recover my money.

I had another contractor come out and look at the newly installed backsplash. He informed me that this backsplash cannot be repaired due to the fragility of the surrounding glass tiles, which would be damaged if the individual sections were removed. This contractor has quoted me thousands of dollars to repair the backsplash, and Home Depot has refused to issue a refund or even address the issue. Home Depot doesn't care after they were paid. This is unacceptable. Please choose another company for your kitchen reface project. It's reputable companies out here that are honest and know what they are installing. It's simply not worth it to go with Home Depot. Don't believe because Home Depot is a big box retailer that their contractors will install things properly. This is not true and you will pay for it.

I complained to the store, and even to their headquarters to no avail. Now several months later the material under the base cabinet with the sink is expanding and I both called and wrote Home Depot a letter stating that this needs to be repaired I have heard nothing back. I am now considering suing them for the cost of the entire project which also exceeded what they originally told me it would cost. I recommend that you do not USE HOME DEPOT for home improvement jobs.

I reached out December 22, 2022, to find out the status and the cabinets were all in. January 17,2023, we met with the project manager, Shawn, who informed us we had to wait another 10-12 weeks. I received a call from Leslie at HD-she wanted to know the lead time, she was not happy KTM said another 10-12 weeks. I reached out to the PM Shawn with a question about our dishwasher and received no response. I waited 11 weeks before I started reaching out to find out the start date of my project. I texted the PM twice with no response, I emailed KTM, HD-no response. I called the PM; he said it would be another 3 weeks. Totally unacceptable.

I finally got a call from Leslie at HD; she had the president of KTM email me and he called me. He said that they moved a few things around and would start my project the Monday of week twelve since meeting with the PM in January. Monday April 10, 2023, the project started. We had taken out all the cabinets/sink and moved all our appliances for KTM. Day 1 the plumber came, day two electrician came. I was charged $1400 for the electrician even though I had already paid $2960 for electrical work in my contract. The demo of the soffits and walls were all done in week 1.

I reached out to Shawn on 4/23/23 with pictures about the ceiling not being texturized and I mentioned the pantry roll out shelves were an issue as well. I received no response from Shawn.

I let PM Shawn know the date for the counter install so he could set up the plumber. The day the plumber was supposed to come, May 11, 2023- I waited until 2PM and reached out to Shawn to find out where the plumber was, the plumber forgot to add me to his calendar. May 12,2023, the plumber finally showed up and installed my dishwasher, but then the electrician had to come back to fix the outlet to the dishwasher. I was told the electrician would be at my house the same day, he showed up on Saturday.

I reached out to Leslie and the president of KTM regarding my ceiling issue. I had contacted another company since no one was doing anything at KTM to resolve my ceiling issue. The company I spoke with took a look at my ceiling and said that my cabinets need to come down so the ceiling can be sanded and texturized. I have not heard back from KTM about fixing my ceiling or what they plan to do about it. I should not have to pay another company to fix the issues KTM has caused,

Overall, HD was alright to work with-Leslie who was my contact and Steve who helped design the layout was fine. Gerrity Stone was fantastic, KTM was awful. Home Depot needs to find a better third part contractor to hire. KTM Home Services was terrible. The PM was useless, never responded, the contractor did not match my ceiling, I was charged an extra $1400 for electrical work with no real reason since I already paid $2960 upfront. My pantry rollers are still broken and my ceiling needs to be fixed. Find another place to do your kitchen remodel.

Red flag: HD charges 100% of the fee up front. I am a little concerned but Jennifer tells me about all the benefits that HD offers and they guarantee all their work. So I sign up. Then all the issues happened. After a month nothing happening and unanswered emails from Jennifer. I finally track down the installation group of HD. I learn my installation person is Victoria. After a week of calling, talking to other reps who won't help and keep telling me I have to talk to Victoria I finally get her to pick up. She tells me there is something wrong with my order and someone will call me. I ask her, "What," she says a measurement issue and a supervisor will call me to discuss. A few days go by no one contacts me. I call, leave VMs and can't get a hold of anyone.

I email Jennifer several time. No response. Then Jennifer emails me back saying she messed up and I need to sign a change order form and pay another $3000. I tell her, "No thanks" and I ask for her manager's number who is Danny. I call him and he tells me we can cancel the contract or pay more. I decline and think the deal is off and start seeking other bids. Then Danny calls me and lets me know HD decided to eat the cost and everything is back on. I tell him, "I want it cancelled." He said, "Sorry but since the price didn't change the project is still on." I am not happy. After another two months of calling and submitting BBB complaints. Victoria calls and lets me know she is looking to schedule an installation date. This is the end of September now. They install. They "refinish" the cabinets by slapping on white boards and molding.

The installation guy does a terrible job. Bad cuts. Nails sticking out. Reinstall the microwave incorrectly. So many issues and there were several doors which were the wrong size. So the guy tells me he will have to reorder the items that were wrong. Note they came out to measure 3 times. Then the countertop contractor calls to install the countertops. They show up. It is wrong size. They apologize and say they will contact HD. It is now the end of December. I have been calling and emailing them every few days. No response from anyone.

I am working with the dispute guy named Austin. He doesn't respond and closes out my BBB complaint. A new person calls named Joye. She tells me they have had the cabinet doors for 3 months and can now install them. The guy comes out and come to find they are the wrong door style, it doesn't match the others they installed. HD will not respond. No idea if they will ever get this fixed. It has been six months. Still not done and no end in sight. DO NOT USE HOME DEPOT Services. Buyer you have been warned. I still can't believe how incompetent this company is. I will never use HD again.

What is worse we didn't even learn this from the team that took our money we had to call other stores and have them check the notes to find out the job was going to be cancelled. We are out the money we spent, we have a partially torn up kitchen and we have still not gotten our money back. The manager we worked with is named Greg ** and he does not call back when he says, his voicemail has been full for weeks, and we gave this team every opportunity (12 months) to refund before writing this review. This is disappointing to say the least.

The freezer door will only open - half way. It was still sitting in my kitchen with all the packaging still on so I called the hotline again & explained to them as I did with the salesperson, that I was not physically able to bend down & had no idea what to do. After much complaining on the hotline they sent someone out a few days later to set it up for me. I was home when it arrived but had to leave. Someone was there to make sure it was all done right but they indicated they do not set up the insides. One guy spoke no English & the other spoke very little English. I have learned to call the hotline to get action. HD policies needs serious attention and correction.

If I rate this purchase alone, on overall experience, I would have to give this purchase a 4 star review. Not due to the delivery or merchandise as that went absolutely HITCH FREE! My issue was due to 'dispatch' not making that 'boasted' 30 minute call, before the delivery arrived. My rating is 5 stars because I believe HD went above and beyond after my last 3 experiences with them. My ratings have gone from an average of .5 stars for 3 purchases, to a 4 star experience. To me this is WAY ABOVE IMPROVEMENT! Thank you! And now for my experience….

I've had my issues with online purchases through Home Depot, but this time, they really did redeem themselves. I've been through the HORRIBLE delays, one company blaming the other, having to track down my purchase through a third party, damaged deliveries and other issues that should have sent me running to another supplier. So I didn't expect any different THIS go around. The issue for me was budget, because of course we always have lots of extra cash when our appliances decide to die on us, so I have to say I shopped Labor Day sales at several box stores. HD won by about $30. UGH!

While I wasn't impressed at first, I found that with my recent purchase, I was given a new feature of a tracking page that I found was in real time. I was given a 4 hour window for delivery, but in addition, I was able to track what number I was in line and how many deliveries were before me. While I DID get my item ON TIME and with respectful delivery people, I did NOT receive the promised phone call 30 minutes ahead of the delivery the website boasts. If it WAS MADE, they have neglected to update my phone number on their end of things, from my last 3 purchases. But I was tracking it all day and it worked out PERFECTLY!

I put 5 stars because this is an AMAZING change from the issues we had previously with HD and their following through with calls and returned calls. So hopefully next time I can give a 5 star rating on OVERALL SINGLE service! FINGERS CROSSED! Just REALLY HOPING THAT WON'T BE ANYTIME SOON WITH ANOTHER BLASTED DYING APPLIANCE! THANK YOU HOME DEPOT!

After numerous phone calls and finally going to corporate they came back out to look at the completed job. It was agreed-upon that they would come back, takeoff the backsplash and redo it and only replace one small countertop. They did not replace the big one which now has my range over too far and not even with it overhead fan. They did come back out and start but never finished. My kitchen is now torn apart and Unfinished. The gentleman took our electric out and we were even left with no electric in the kitchen. I got a phone call saying they would give me $1500 to have somebody come in and complete the job. I’ve had three estimates and the cheapest one was $24,000 to get this back correctly. I even had to pay for an electrician to get my electric connected. I was told the worker had a license to do electric but I can’t find it anywhere.

In the state of Pennsylvania, it’s my understanding that a contractor cannot ask for payment in full, as a down payment, only 1/3 of the price. In order to get this job done we had to pay approximately $27,000 upfront to start the job. As senior citizens on fixed-income this is a disgrace. Company as big as Home Depot would do this. Do not hire them. Save yourself the trouble. I have to now go to court to get my money back. The lawyer is going to cost me more money. Avoid Home Depot!

Original Review: I scheduled an in-home estimate to decide if replacing or refacing was the best way to go. Upon entering my home I told the salesman what I was wanting to find out. He immediately told me my small kitchen would be 24k to replace. After the shock wore off I decided to let him tell me about the refacing. After going thru his sales pitch and seeing the products he's told me that refacing would be 14k. Still a bit shocking, but figured with a difference of 10k refacing was the way I should go. He then told me there was one problem, the wait for install was 8 months out. If I wanted to get on the schedule I would need to order and pay right away! I didn't want to wait that long, but figured I better get on the list or install would not be until into the next year.

Shortly after planning the order and paying, I began worrying that I had made a mistake. I decided to make an appointment with another home store to get more information. After doing a computer design of my kitchen, I was quoted just over 8k for replacing with NEW cabinets. I was furious that the HD salesman so quickly lied to me, telling me that the new cabinets would be 3 times the actual cost to replace with all new cabinets. And these new cabinets were the best of the 3 options available, not a discounted in-stock item.

I called to inform them I wanted to cancel my order and have my money refunded. I was told there would be a 35% cancellation fee, which I was never previously informed about, even though my project was still more than 5 months out! I advanced my complaint to Customer Care only to be given excuse after excuse and to have representatives continue to cover and make excuses for the salesman. This is how important customer service is to Home Depot! I was never advised of ANY cancellation fee, nor was I ever given any paperwork for the order.

All forms were signed electronically and no copy given to me. So, now I have filed the complaint with the Washington State Attorney General's office and am waiting to hear from them. This is how well Home Depot appreciates their loyal customers. I for one will never step for into one of their stores again, and will tell everyone I know just how they do business. Instead of fixing the problem they cover it up and continue to take advantage of their customers with their unscrupulous business practices.

I said I was ok with a down payment and then paying the remaining balance after the work was complete, but Home Depot wasn't having it. I would steer clear. I now have kitchen cabinets sitting in my living room with nobody to install them. In the process of hiring someone who can actually handle doing this job. Oh and I purchased cabinets from American Woodmark, recommended by the designer. I uploaded photos.

When the crew arrived to complete the demo of my kitchen, I now had a third, different contractor, and it seemed as though none of these details were communicated to them and they weren’t even told what aspects of the kitchen were meant to be demoed. They were stunned when I told them that the closet was being demoed, even though it is clearly noted in my design packet. They did not know about the movement of the HVAC vent and they said I would need to hire someone to complete the drywall and ceiling repairs. They also did not unhook or remove the water heater. I have now had to hire subcontractors and pay additional money to:

• unhook and remove water heater.

Initial wait time for cabinet manufacturing and delivery: Due to COVID-19 and supply chain issues, I was informed that my estimated manufacture and delivery timeline would be expanded from the normal 6 to 8 weeks to 10 to 15 weeks, which I agreed to. I ended up waiting 25 weeks from my order date for the delivery of cabinets. Upon delivery, documentation shows that part of my cabinets sat in the warehouse from May 16, 2022 to July 12, 2022, while the other half of my cabinets were delivered to the wrong address and then later delivered to me unboxed and damaged.

Mislabeling and miscommunication with TSP delivery service: At the end of May 2022, I first became aware that half of my cabinet order had been accidentally mislabeled with another person’s name and address. After contacting Home Depot, I was instructed to contact the shipping company Tri State Precision Inc. (TSP). They told me they only had one cabinet order for me and that the other order number I provided was in the name of a Joshua **, but they would try to straighten out the issue.

When I informed the Home Depot of this issue, they called the shipping company and were told that the cabinets had been delivered to this other person. Shortly after, the Home Depot began an order for new cabinets to be manufactured. Within another week, I was contacted by the shipping company who falsely explained that the cabinets had never left the warehouse and they were ready to schedule delivery, so Home Depot cancelled my new cabinet order. On July 12, when my cabinets were delivered, the delivery driver informed me that my cabinets had previously been delivered to a different address, and that they were damaged, but he was told to put them back in the truck and deliver them anyway. He helped me to identify each one that was damaged. It was very easy to tell as the cabinets had been unboxed and were just wrapped in brown paper.

At this point, this began to feel less like a miscommunication and more like being lied to about the state of my cabinets. When I called the delivery company, as my cabinets were coming in the door, they could not offer an explanation as to what had happened and said I should contact Home Depot. I have now had to provide documentation of the damaged cabinets to the manufacturer and will have to wait another six to eight weeks, if not more to receive my new cabinets.

Wait Time and Displacement Before Installation: When speaking with the project coordinator Amelia, she scheduled my kitchen demolition for July 12 to coincide with the delivery of my kitchen cabinets. Their rationale for this was that the contractor would be present and would be able to account for all necessary materials and ensure the quality of the cabinets while demo was happening. The demo was completed during the hours of 8:00 to 12:00 PM and the cabinets arrived at 5:30 PM. The contractor and the crew did not return for the delivery of the cabinets to assess their completeness or quality.

Now, since July 12, my house is packed to the ceiling with cabinet boxes, my kitchen is demolished, and now I don’t have all of the cabinets to be able to put the kitchen back together. It is likely another six weeks before new cabinets are completed, and then wait for shipping, and availability of the crew return and install. My house is really not livable at the moment and now I am to be displaced longer.

The backsplash installer tiled over an electrical outlet which resulted in 4 other outlets no longer working. I asked for someone from HD to come out and inspect the work at completion but HD refuses. They have their money and are not interested. THE WORST EXPERIENCE with a major company in my lifetime. I would give them less than zero stars if possible.

The resolution has been worse. The man wouldn’t answer me for days or a week more. Once told me that there were other people needed him First who have gas leaks, roof leaks etc. This is serious if there are that many complaints! It’s taken 3 months to get the replacement cabinets only to have one fall apart and no hardware in drawers. I’ve had to pay a contractor to do what we were going to because of problems with it all. Now I told I was to be compensated for all the trouble…. but….once again, no one will answer me!