Home Depot Kitchens

When HD was informed of the problem, they promised to fix it. The tech came out and fixed the problem with the dishwasher but was not prepared to do the stove. Now three months after starting this project, we still do not have resolution on the stove and missing molding. We are quite disappointed in HD’s lack of response and would not recommend using their services as a result. The cabinets and the appliances look great, but the countertop problem has spoiled the whole project. Had HD delivered on their promises we would have given them a good recommendation, but lack of follow up has soured us on their services. See the pictures below to see how HD has left this project hanging for two months.

I called and told them I have Dr. appt at 10 a.m. and they said they would change the notes for 1 pm delivery. I get home at 11:30 a.m. on Thursday and they had called me for delivery at 10:00 a.m. I called back again, and they said I missed the appt and would need to reschedule. I told her about the previous conversation about the Dr appt. She said she sees the note, but they cannot dictate when deliveries happen - its all done by gps. There's no way to deliver today. How is the communication so messed up here? I told her to cancel my order, she couldn't do that, I had to call another number and go through the whole saga again. Finally got order cancelled and they promise full refund in 5-10 days... we'll see. Here I sit, 2 weeks in with a broken hand and no dishwasher. I will never order an appliance from Home Depot ever again.

February rolls around, permits were granted and everything seemed fine. We would check on the house weekly, call the construction company and Home Depot with no call backs with no luck. Well, now it is March, 2018 and we are told things "in an ideal, perfect world" would be completed the beginning of April. They lost our floor order, so now we can't put the floors in. Our cabinets have been sitting in boxes in our house for weeks, and we are moving in. We had to pay three months of extra rent with the expectation that by the time we moved in the end of March the kitchen would be done (every month asking our landlord to extend).

Now we are moving in next week, our floors have magically disappeared, there is no end date in sight, and we are STILL getting the runaround by Home Depot and the local contractor they work through. This is so amazingly unprofessional, I have NO idea how Home Depot has a renovation section of their store. We have been put off, lied to, and now we are out almost $10,000 of extra rent and now food we are going to have to eat out for an extra month because we are moving into the house with no kitchen.

Sedgwick was going to close the claim until I contacted them and told them they were not going to do that because my microwave was not fixed, they once again made me contact Linn Star who after several phone calls and emails finally agreed to buy me a new cabinet and mail me a check to have my contractor install the microwave correctly (I refused to let them install it, if they couldn't do it correctly the first time and it took this long to get it fixed why should I give them another try). It is now 3 months later and I just got a call to schedule delivery of the cabinet, I still have not seen the check. I will NEVER recommend or buy any major appliances from Home Depot. Anytime I would try to contact Home Depot they would refer me to Sedgwick. Save your time, money and patience and DO NOT have anything installed through Home Depot, once they have your money they don't care what happens!

We called Home Depot and it took a week and several calls from us before we even got a callback. They scheduled a time to come look at the shoddy work only to have the contractor they hired call and reschedule causing us to cut plans short to be there. They came to “fix” the backsplash and clean up but I’m still not satisfied as Home Depot did nothing and made us deal with the contractor they hired.

The tile is cut unevenly and when we went to put the light covers and electrical covers back on, there are gaps and also cracks in the tile. Erskine Interiors who did the project for Home Depot made light of the whole thing, making our time not seem worth anything for the 5 Saturdays and the one weekday we gave up for a backsplash install. They offered $300, just to make me go away. Home Depot did nothing to make this right. We spent a lot of money there and will close our account once this project has been paid off and never shop there again. Very poor service in the way they handled this, or should I say I the lack of handling this. Tarnishes the whole projects. I want Home Depot to make things right.

The new contact, a divisional manager, immediately offered us a $2,500 credit which was much appreciated. December 15, 2017 worker arrives to fix everything without any idea what the 4 problems were. Then after opening a box with repair materials, we discover all materials incorrect. He told me he'd file report with local office and I sent email to manager without any response and once again was ignored until January 18, 2018. That day I requested additional compensation for further delays. Was told that's possible but not until all work had been completed. February 7, 2018 all repairs completed and we finally have use of the entire question. Contacted manager same day to express our satisfaction and work out final credit amount. It's March 16, 2018, five weeks later and no response! To be continued...

Although they confirmed a 10 am Monday arrival they were a no show so I called them and was told when they were loading up their truck they found they were missing some materials, "So we're not coming." I was like, "Really? You confirmed on Friday, I spent the whole weekend getting ready, now I have an empty kitchen and you're not coming and didn't bother to call?" And they blamed their contractor.

They said they would get back to me that day with a delivery date for the materials. I got no phone call so I called back. Now I was told the guy who was supposed to call me had a car accident and the manager would look in things and get back to me. After not getting the update I was promised I called them 3 days later and was told my materials were shipping from Canada on 2/28 and they could start the job on March 5. I said they may need to deal with customs, "So let's target March 12." I received a call on March 7th (which is an improvement I guess) stating there was a delay and the materials won't be shipped until March 15th. Then he went on to add, "Sorry for the delay but we're dealing with a new supplier." I said, "Don't blame the supplier because from my perspective the problem is HD."

HD visited the house and took measurements. HD sent someone to the house a second time to take measurements a second time for the purpose of creating a build of materials. On Friday HD confirmed they were starting on Monday. On Monday HD was a no show and no call because as they were packing their truck they determined there were materials missing and they didn't want to do a partial on the job and revisit later. HD said they would call me that day with a new delivery date that may be as soon as 3 days. I got no phone call because apparently the guy who was supposed to call had a car accident. Spoke to manager who said he was taking ownership and would get back to me with a delivery date. He did not so I called back 3 days later and was given a ship date and we arranged a new install date.

5 days after the materials were supposed to ship I was called and told the materials had not shipped because the company they get them from in Canada ran out of materials themselves. Now I'm given another ship date. To say the problem is their Canadian supplier is reprehensible. The problem is HD. Since I have a contract I don't know how this will work but if the materials do not ship when promised I am canceling the whole thing and starting over with someone else even if I have to sue HD for what I've already paid.

What a disappointment. I used HD expo years ago when I rebuild my own bathroom and it was wonderful. Pallets in the garage and with each phase of the project I would go down and get what I need. How far they've fallen. Oh, just try complaining to someone. Call HD and they route you to the local home services office that screwed things up in the first place. It's like they get customers using the HD name, HD takes their percentage and walks away. I feel pretty stupid trusting HD.

3. The wall on the right side still had and has old caulking and crap stuck to my wall. It was to be fixed and cleaned off so that the installer from Majestic Marble could caulk the side. When I complained to OUT OF SPACE to Dean and to Irfan, who is the project manager about it, I was informed that It should have been sanded and repaired so the countertop could be completed. Ben, who did the cabinet job, was sent back, not to fix the wall but to just add caulking. He kinda laughed about it as if it was not a issue. The wall and the wainscoting, which was broken and reattached broken, looks like crap. My daughter took it upon herself to fix it. Again it was laughed off.

5. The back wall under the backsplash which I didn't replace, showed the old green paint that I was told not to paint over, we were going to attached a strip of quartz to cover under the black splash it, was silicone with clear and shows the discolour through, makes it look moldy and dirty. 6. The vinyl skin that is stuck on the front of the shelving and stripped along the cupboard front, was never prepared and therefore is not sticking the way it needs to be. It's bubbly and started to already lift. When Ben can back again, I asked about this and left me glue to fix it. He added some to one part that was lifting. Some areas that needed the skin were missed and it shows.

7. The new drawer cabinet I had made was installed and between the countertop and first drawer, was hollow, and a strip of vinyl skin was added across the opening and when I placed my finger there, I could pretty much push it through. It is attached to nothing and in a short amount of time will be pushed through and will be left with a hole. 8. The vinyl strip under one of my cabinets is cut crooked looks like crap.

I have been fighting this since Nov. This should not be happening. I have taken off several days from work just to deal with it. I am asking for a refund and have also gotten in a new professional contractor to look it over. What he saw verified my complaints and also told me I overpaid. I am in agreement with him as I paid for a job I thought was professional and got a crappy job. I was told by OUT OF SPACE, they would come back and fix the issues but I don't trust them. I asked for someone else to come back rather than the first guy BEN who cut corners and did a crap job. I am in the works with HOME DEPOT to get a full refund. DO NOT USE THESE PEOPLE.

The next problem came when the missing cabinet was installed crooked as the company did not give the installer the lazy Susan hinges. I told the installer the door was crooked and there was a huge gap as the crooked door was not aligned with the frame of the cabinetry. I then asked him to go to Home Depot to buy the lazy Susan hinges. He went only to return saying he could not get them. He told me the company would call on the Monday January 22-2018 and have someone come out. No one never did. I have opened numerous complaints to Home Depot only to be given no answers. I had to report this to the Better Business Bureau.

Total Kitchen Refacing told the BBB I refused to let them in my house to fix this crooked cabinet which is false as they never contacted me. They have misrepresented the correct actual facts of what kind of poor service and workmanship they provided to me. I refuse to go into another Home Depot Store again. It will be Canadian Tire or Lowe's Canada. Eventually I had to pay out of pocket expenses to have a handyman remove the crooked cabinet, install the correct hinges and put the door back on. I never imagined that Home Depot Installation Services provides the worst customer service I have ever experienced as a Canadian Consumer. Also TK Refacing (Total Kitchen Refacing) located in Markham, ON is just the same. Do not hire any contract services with either as you will get burned just the way I did.

I was charged for two glass panes and they were not provided and the installer says Home Depot doesn’t even do glass panes. They told me about three weeks until install and waited 6. They rescheduled on me so many times after I had taken off work already. They originally wouldn’t meet with me because my husband was available and they would be giving me “an estimate, the real money, and would be taking a significant amount of time out of their day.” The sales guy said he would be present at the completion of install to verify everything went as we talked about, I have never seen him again.

After several hours of phone calls with ACS and Home Depot I was given 2 different reasons for the change and assured a crew would be here first thing Tuesday morning and would finish the work in time for the plumber to come. 10:10 the crew showed up - but with no materials, which had been discussed with the manager the day before (that the crew needed to pick up the materials). I called at 9 am and the manager assured me they were on their way. When I called the manager back at 10:15 he said that was a mistake to ask about the materials - he is now telling me he told them to come to the house first and check to see if they need anything, yet the crew thought I already had the materials. The customer service has been just horrendous. Then to top it off Home Depot called me last night about the balance due. No, I'm not giving them another dime, told them to talk to the manager that I have been dealing with.

Oh, and let us not forget that the countertop subcontractor arrived but said they couldn't remove the old countertop so simply left. All the while we are living for more than 6 weeks out of boxes with all of our kitchen "stuff" packed away. When we would make calls to the General Contractor, Matt, we should have saved our breath. Because we continue to seek compensation, we discovered that Matt is no longer employed by Home Depot. Samantha has taken his place and because our complaint is 6 months old, she has really nothing to offer us. This project was nearly $20,000... a huge amount for us to invest with little or no reward. My wife and I continue to love the refacing idea, but would NEVER recommend Home Depot for the project. The anguish was not worth the reward. Because of this experience, Home Depot will not be receiving ANY of our future business. Go elsewhere people.

Home Depot asked for a lot of money down. This is not standard practice for a remodel. I am not sure how Home Depot gets away with requiring so much money up front, but as an estimator in the commercial construction business for over 20 years I can tell you this is not normal and appears to be illegal per the CA State Licensing Board. If my wife and I had not pressed Patty at Home Depot to tell us what was going on, I don't think Andrew ** would have ever contacted us.

The initial email from Andrew ** on Friday stated that we'd be contacted the day before the estimate/site visit with a time window. This did not happen until we called Patty at THD, who then had to call Andrew **. It appeared that we had been forgotten. We were satisfied with Andrew ** responses to our questions, but we cannot agree to pay for 100% of the countertops before the job is complete. Paying for 100% before job completion, and getting bad customer service is a recipe for failure. If the install is unsatisfactory and as bad as the customer service we have received; then we have no leverage to fix the problem.

Maybe I am a picky customer because I am an estimator for a large construction company. However, I can tell you this process has all the red flags of a job gone wrong. I have been working for general contractors in the Los Angeles industry for over twenty years and this experience has been unprofessional and frustrating. I have paid THD $1,200 and the Andrew ** estimate/site visit was $250. I expect a refund of $950 immediately."

The same thing happened to my LG refrigerator. The store worked with me on the refrigerator. I was not informed that the countertop was going to be seamed together. It looks awful. I've called the corporate office several times over the past 5 years. The countertop had a chunk miss out of it that I noticed and a company came out to repair it. That was not first quality as far as I'm concerned. Never having done a remodel I was unaware of what could and would happen. I assumed that Home Depot sold first quality products but as I've mentioned, I'm not sure now! My last communication with corporate at Home Depot was very unsatisfactory. They said too much time has lapsed. I've been trying to get a resolution for over 3 years with no resolve.

I also bought all new doors for my entire home. This included a full stained glass fiberglass front door. They measured for it but it came in wrong. They installed it anyway. Later on they sent me a refund for that door. All the materials that I needed to do finishing for all of the window frames, faucet, cabinet hardware was purchased from Home Depot. If I had a do over, I would NOT go to Home Depot! Unfortunately I will not get to do a do over in this lifetime. I hate Home Depot and their attitude and unsatisfactory customer service. I don't enjoy cooking in my kitchen anymore. I should have used local businesses and supported my local economy! This goes for all of my doors as well. The resolution that I would like is new countertops and a new sink. I've considered calling the local news stations and sharing my displeasure with Home Depot and their poor customer service.

"Home Depot Installations" in the Houston area is a complete disaster under the direction of supervisor Dana **. As a supervisor, Dana is a complete joke! If this were part of a small independent mom-and-pop business, I would tell them that they will be out of business very, very shortly. I am totally shocked that a company the size of HD puts up with the horrible customer service and the disorganized, deceptive activities of their people. HD does not appear to care at all about the bungling that I have had to put up with.

In addition, I was originally told that my granite countertops came with a lifetime warranty from HD-- no questions asked! That appears to be a lie. Is dishonesty also sanctioned by HD? If there are any management people at HD that are concerned at all about this review, I suggest that they contact me Immediately. I feel sure that no one will contact me. On several occasions I have requested that someone call me but I have had no response from HD. I have asked repeatedly for the supervisor, Dana **, to send me the contact information for her boss and she simply ignores my requests. Don't buy your countertops or anything else from HD! It's hard to imagine that such a big company could be in such complete management disarray!!!

I would like someone in that business to treat me like I am a valuable customer. They think because they took a 1000 dollars off then that fixes everything, it might have if after that my husband wasn't hung up on and my hinges were not something that I was promised and then was told they weren't in my contract and they did me a favor giving them to me. After I was told they were a definite. Tell me what I am suppose to do. Very unhappy customer. Have nothing good to say about this store and that makes me sad. Oh that's not true they are all fabulous liars and good at trying to make it like they did us a favor.

As a salesman, I was immediately collecting up to 12% of the total cost in commission alone! That means if I sell you a $25,000 kitchen reface (which is fairly common), the salesman is collecting roughly $3000 right off the top. No joke. Worst of all, you actually can get an entirely new kitchen for far less than a simple refacing job. They will diminish a full kitchen tear out and vilify the entire process and tell you how inconvenient it is and how many hidden costs there are BUT even after the hidden costs IT'S STILL CHEAPER.

There are very rare occasions where refacing is a better option. Ask yourself these questions: 1. Do I HAVE to have my kitchen remodeled in 3-5 days or is it ok to be inconvenienced for a few weeks to save $10,000? 2. Will removing my cabinets do irreparable damage to some irreplaceable item in the house like specialized flooring, expensive countertops, custom woodwork or some other one-of-a-kind feature? 3. Do I have an inability to shop around and simply want to purchase the first thing that's offered to me? If you answered "no" to these three simple questions (which 95% of people will) then cabinet refacing, at least through The Home Depot, is not for you.