Home Depot Floors

I bought Life Proof carpet from Home Depot in Loveland Colorado. Carpet was installed a year and a half ago (2021) by Home Depot installers. There is now a snag in the carpet that they will not cover. Because the carpet is in a managed property, they will not cover the warranty. At no time was I told this carpet would not be covered. If I knew this I would not have bought the carpet from Home Deport of Loveland. They told me I have no recourse. I would be happy to provide pictures.

I ordered laminate flooring from the Home Depot site. The site says 90-day return policy. I tried to return unused cases of flooring and the store will not honor the refund. The Hickory store’s manager recently updated his return policy. This was not disclosed on the website that the store can choose not to honor returns for items at will. They will not even give a store credit. So anyone that orders from Home Depot for big projects is left on the hook for any product that they just don’t want to accept as a return. Consider this a warning if you're remodeling a home or anything that requires more product than they carry in the store.

My home was built in the 60s. A fact Home Dept didn't bother to ask about until after they charged me $50 and sent someone to do the measurement. He wrote down - clear as day on the report submitted for an estimate - that due to the age of the place, there could be asbestos. He assured me that if so, the installers would only charge about $100 extra and handle it.

We're in the middle of a home renovation and, like all construction projects, we've run into issues and delays. Many of these issues are the result of personal contractors we've hired. The big issue is that our hardwood floors were installed incorrectly, damaging all 55 boxes we purchased from Home Depot. We went back to the North Olmsted, Ohio location where we placed our order and re-purchased them. After telling them what happened, the employee who helped us reorder them extended the friends and family discount to us, and got us free shipping (we had to pick up the first order ourselves to avoid the additional delivery fee). We received a notification the day of our expected delivery that the delivery had been rescheduled by the entire WEEK. This would push back all of our work — installation, cabinet installation, countertop templating, painting, etc.

I’m very unhappy with my new carpet that was recommended by Home Depot employee. It was recommended for household with dogs, the carpet is only a month old and has lots of snags, I’ll have to replace the carpet if this continues. This should have never been recommended for household with dogs.

I purchased a carpet and tile install for my living room from Home Depot. The contractor they hired to do the tile work was a super nice guy. I liked him a lot. However, personality doesn't trump quality work. After he was done, the scheduled contractors for the carpet came. I'm not racist or anything like that but at least send someone who can communicate when there is a problem... I received a call from Home Depot while the carpet guys were here, saying they need to charge me for an additional floor covering removal. Tried to communicate with the guys that were doing the install but couldn't because they only knew about 5 words of English.

I ordered a rug to be installed by Home Depot with instructions for a second rug to be installed in front of the room to go under the main rug with the edge to be binded on the top rug. Contractors moved the seam of the rug from the back of the room to the front of the room at the top of the stairs entering the room. I called Home Depot for a interpreter cause the contractors didn't speak English. The person I spoke with re-insured me the contractors knew what they were doing. One of the contractors came to me with a paper to sign off saying the job was done. I had already paid for the contractors to return to my home after the binding was completed so I knew something was wrong. How could the job be finished? When I went to look at the room it was not done correctly. They installed the whole room with one carpet and didn't install the second rug under the floor like I asked.

I purchased about 1,000 sq. ft. of laminate flooring from Home Depot with installation. HD chose G.S Floor Designs, Inc., 845 W University Dr., Arlington Heights, IL 60004, to do the installation. Once GS finally started the project, there was one delay after another. The job that was scheduled to take a week in June was not done until August 1. By the time I was done with GS, I ended up having to pay about $3,000 more than the original installation quote. The work was also poorly done. When GS said the installation was complete, it looked terrible because they had not installed the thresholds or the small molding that is customarily installed to conceal the edges of the floorboards where the floor met the exterior walls of the apartment.

In 2021 we purchased Traffic Master carpet from Home Depot, we were told that they had trained installers by the salesman, and we never received a copy of the carpet seam layout. Also I was told that it would take a day or two to do the whole home. Which to our surprise & shock they did it in one day, I called G&S Flooring about the number of seams & placement of the seams, and they said to halt the job, but it would take several weeks to get material to finish. The carpet was installed by Private Contractors & they did the job as fast they could & we had a poorly laid carpet & a mess to clean up. Now the carpet looks worn & seams showing, we have contacted them & now they are using the warranty as a reason to drag it out.

If you are interested in having a new floor installed by Home Depot, don’t do it!!! I have have several installs by Home Depot over the years and they always use a third party contractor. I have never had an issue until now. Their flooring contractors are the absolute worst. Read other reviews about this. My experience was like many. I was not told that you must pay the whole job before they even do any work. The measurement guy came and did all the measurements and told me what materials I would need to level my floor. I was having vinyl flooring installed in my kitchen. They quoted me with $1800 of materials needed. I accepted the quote and then waited for installation. This is where things got interesting. I was told I must disconnect all appliances and move all non permanent furniture from the room. I did this one day prior to the installation team arriving.