Home Depot Floors

Home Depot Floors

 3.8/5 (385 reviews)

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Overall Rating3.8 out of 5
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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2023

    I bought Life Proof carpet from Home Depot in Loveland Colorado. Carpet was installed a year and a half ago (2021) by Home Depot installers. There is now a snag in the carpet that they will not cover. Because the carpet is in a managed property, they will not cover the warranty. At no time was I told this carpet would not be covered. If I knew this I would not have bought the carpet from Home Deport of Loveland. They told me I have no recourse. I would be happy to provide pictures.


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    Rated with 1 star
    Verified Reviewer
    Original review: May 4, 2023

    I ordered laminate flooring from the Home Depot site. The site says 90-day return policy. I tried to return unused cases of flooring and the store will not honor the refund. The Hickory store’s manager recently updated his return policy. This was not disclosed on the website that the store can choose not to honor returns for items at will. They will not even give a store credit. So anyone that orders from Home Depot for big projects is left on the hook for any product that they just don’t want to accept as a return. Consider this a warning if you're remodeling a home or anything that requires more product than they carry in the store.

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      Rated with 1 star
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      Verified Reviewer
      Original review: April 27, 2023

      My home was built in the 60s. A fact Home Dept didn't bother to ask about until after they charged me $50 and sent someone to do the measurement. He wrote down - clear as day on the report submitted for an estimate - that due to the age of the place, there could be asbestos. He assured me that if so, the installers would only charge about $100 extra and handle it.

      After literally hours and hours of endless discussions and verifications on phones and in person, I was given the green light and an estimate. I purchased all the materials and the installation. I paid someone to bring the heavy load from the store to my home - Home Depot would only deliver either to the store, or to the curb. I also had to free up my schedule, empty the kitchen and the fridge, and get up at an ungodly hour. THEN the installer informed me, on arrival, that I needed to hire a special company to check for asbestos before he could proceed! I also discovered that if there was any, I would be charged thousands of dollars to handle it.

      I managed to get Home Depot to pick up the materials cluttering my living room. When I didn't hear back from them, I filed disputes with the two credit card companies I used. One of them re-credited me right away, the other is still waiting for Home Depot to refund it on their own volition before they intervene. More than 2 weeks later, Home Depot has not yet refunded the money.

      My credit card company would handle this part. But I am out $160 ($50 for useless measuring that is unrefundable because of the "service" I supposedly received, and $110 for someone to carry the materials). Not to mention all the time I wasted and the aggravation. Home Depot refuses to take responsibility for any part of this fiasco. I will NEVER hire them for any job and highly suggest you don't either. Interestingly enough, they practically flood the web with scores of their own websites showing mostly positive reviews. I suppose they are trying to bury the real ones. Whether dishonest or incompetent, I would never use Home Depot again for any installation project I might have.

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      Rated with 4 stars
      Verified Reviewer
      Original review: Jan. 6, 2023

      We're in the middle of a home renovation and, like all construction projects, we've run into issues and delays. Many of these issues are the result of personal contractors we've hired. The big issue is that our hardwood floors were installed incorrectly, damaging all 55 boxes we purchased from Home Depot. We went back to the North Olmsted, Ohio location where we placed our order and re-purchased them. After telling them what happened, the employee who helped us reorder them extended the friends and family discount to us, and got us free shipping (we had to pick up the first order ourselves to avoid the additional delivery fee). We received a notification the day of our expected delivery that the delivery had been rescheduled by the entire WEEK. This would push back all of our work — installation, cabinet installation, countertop templating, painting, etc.

      Oh, I'm also 7 months pregnant with a toddler, so we have a legitimate timeline and issue with extending this project. The store manager, Jessica, took my call and was SO KIND and understanding. She had a truck bring us half of the order (what they had in stock) that same day and her entire team has kept us updated on when the remaining boxes will arrive. Everyone from that store has been friendly and helpful — everyone in the flooring department, special orders, customer service line, and the delivery men. I cannot say enough good things about the team in the North Olmsted store. It's not an ideal situation, but it's so nice and reassuring to know these kind people are doing what they can to help us. Jessica and her team deserve some recognition for amazing customer service!

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 14, 2022

      I’m very unhappy with my new carpet that was recommended by Home Depot employee. It was recommended for household with dogs, the carpet is only a month old and has lots of snags, I’ll have to replace the carpet if this continues. This should have never been recommended for household with dogs.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 29, 2022

      I purchased a carpet and tile install for my living room from Home Depot. The contractor they hired to do the tile work was a super nice guy. I liked him a lot. However, personality doesn't trump quality work. After he was done, the scheduled contractors for the carpet came. I'm not racist or anything like that but at least send someone who can communicate when there is a problem... I received a call from Home Depot while the carpet guys were here, saying they need to charge me for an additional floor covering removal. Tried to communicate with the guys that were doing the install but couldn't because they only knew about 5 words of English.

      Why was this not brought to my attention before they covered up what they supposedly "removed" and why was it never an issue any other time I've replaced the carpet in that room? Seems a little fishy. So I talked to the lady that called me from Home Depot and she started getting an attitude with me about why I haven't said anything about the uneven tiles from the install a week ago. Well, seeing that that room was under construction, we didn't use the room. Waited for it to be finished. Now that the carpet is done, I inspected everything. She got an attitude, "Well you didn't say anything when it was done." "Well... Yeah, I didn't think it was done." Who leaves tile uneven to the point where it is in fact a trip hazard and considers it "done". Therefore the job is not done.

      I am not a contractor or in the construction business anymore but what I do know is if someone is paying quite a bit of money to have work done to their home, you want it done right. Home Depot is not the option you want to look towards. If anything, run as far away from them as you can. Even look up videos on how to do things yourself. Probably would end up working out better. Should have listened to other people about them. Lesson learned here. Never using home depot anything again. What a FAIL.

      4 people found this review helpful
      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 28, 2022

      I ordered a rug to be installed by Home Depot with instructions for a second rug to be installed in front of the room to go under the main rug with the edge to be binded on the top rug. Contractors moved the seam of the rug from the back of the room to the front of the room at the top of the stairs entering the room. I called Home Depot for a interpreter cause the contractors didn't speak English. The person I spoke with re-insured me the contractors knew what they were doing. One of the contractors came to me with a paper to sign off saying the job was done. I had already paid for the contractors to return to my home after the binding was completed so I knew something was wrong. How could the job be finished? When I went to look at the room it was not done correctly. They installed the whole room with one carpet and didn't install the second rug under the floor like I asked.

      Trying to reach someone in customer service is not easy always on hold or being told someone will call me. You will wait days for a response. After reaching someone I was told they could have someone come back to my home and do it again. I had already had the walls repainted from the damage done while installing the original carpet. In the end I'm still not happy the room is not done correctly. I would recommend Home Depot products but not their contractors. If you don't mind the job not being done correctly or the rug not seamed together, or hours on the phone, I would hire your own contractors. Home Depot does not offer you compensation for your time or make sure the job is being done correctly while the contractors are in your home.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 1, 2022

      I purchased about 1,000 sq. ft. of laminate flooring from Home Depot with installation. HD chose G.S Floor Designs, Inc., 845 W University Dr., Arlington Heights, IL 60004, to do the installation. Once GS finally started the project, there was one delay after another. The job that was scheduled to take a week in June was not done until August 1. By the time I was done with GS, I ended up having to pay about $3,000 more than the original installation quote. The work was also poorly done. When GS said the installation was complete, it looked terrible because they had not installed the thresholds or the small molding that is customarily installed to conceal the edges of the floorboards where the floor met the exterior walls of the apartment.

      When I insisted upon the molding, I had to pay more and the job took another month. After the installer repeatedly failed to show up to complete the job when promised, I had to hire someone else to finish it and touch up the paint. (The GS workmen had also left the newly-painted walls in terrible shape.) GS denied my claim for compensation for the poor quality of work, failing to finish the job, the significant under-estimate of the installation costs and the horrible delays. I did not hear anything from Home Depot after GS denied my claim. By the way, I have had very good experience using Lowe's for projects like this. Go there!

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 8, 2022

      In 2021 we purchased Traffic Master carpet from Home Depot, we were told that they had trained installers by the salesman, and we never received a copy of the carpet seam layout. Also I was told that it would take a day or two to do the whole home. Which to our surprise & shock they did it in one day, I called G&S Flooring about the number of seams & placement of the seams, and they said to halt the job, but it would take several weeks to get material to finish. The carpet was installed by Private Contractors & they did the job as fast they could & we had a poorly laid carpet & a mess to clean up. Now the carpet looks worn & seams showing, we have contacted them & now they are using the warranty as a reason to drag it out.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 3, 2022

      If you are interested in having a new floor installed by Home Depot, don’t do it!!! I have have several installs by Home Depot over the years and they always use a third party contractor. I have never had an issue until now. Their flooring contractors are the absolute worst. Read other reviews about this. My experience was like many. I was not told that you must pay the whole job before they even do any work. The measurement guy came and did all the measurements and told me what materials I would need to level my floor. I was having vinyl flooring installed in my kitchen. They quoted me with $1800 of materials needed. I accepted the quote and then waited for installation. This is where things got interesting. I was told I must disconnect all appliances and move all non permanent furniture from the room. I did this one day prior to the installation team arriving.

      Meanwhile I had to pursue the installation company. One guy shows up with a level and a hammer. No materials and no equipment to rip up the floor that I was being charged for. He takes his level and says he can’t do the job and says I need to hire a contractor. Ummmm, hello. I had to fight with that company and Home Depot to get a full refund. Meanwhile my house was torn apart for this install that never happened. Home Depot was useless at resolving the issue. Extremely poor customer service. Read other reviews and do not use them for flooring!!!

      12 people found this review helpful

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        Home Depot Floors Company Information

        Company Name:
        Home Depot
        Year Founded:
        United States