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I has prepared to purchase wood for floors so I paid for measuring and selected a particular wood. The measuring department called and gave me an estimate on what I selected. The price was too high so I selected a another wood. The Measuring department could not give me an estimate on what I had selected because it was not showing on the computer. The floor specialist I spoke to, Mr. Leighton ** told me he could calculate the price but he would have to obtain permission from his supervisor and call me. That was over two weeks ago and I have not heard from him. I will select another company to purchase wood for floors since Home Depot does not appear to be interested in providing me with service.
Never ordering anything from them before online.. It’s taking them 4 more days of what they promised and couldn’t ask for a refund... I had other bad experience before but that’s in the store where I live in. I wanted to put carpet in my house so paid for Tech to come out to my house for measuring. Tech never came nor call to reschedule... I called customer service and just transfer all over the place... I went into the store and ask for a refund.
Paid upfront at the Home Depot in Reading, Massachusetts for carpet installation on our stairs. Contacted by American Carpet in Hudson New Hampshire. People came were completely lost as to how to measure the stairs for the carpet. This company made five trips to my home. People wanted to come at 6:30 pm at night and work till 9 pm to install rugs on 12 steps leading to our second floor. Men came with no binding machine then came again with a binding machine with the wrong color to match the carpet. A complete joke. I finally had enough and sent the two installers home with the padding and carpet and am getting refunded by Home Depot. Terrible customer service. It's incredible that they stay in business. Got a local company and in four days got the job done right. My experience was negative and would never do business with American Carpet out of Hudson New Hampshire Again.
Home Depot charges for delivery and then was four days late. Their installers would not do the work, left my house, and left my carpet damaged. The installers lied to me and Home Depot was no help. Had to hire my own installer. Don’t use Home Depot.
I used Home Depot to redo my condo floors. They damaged my tiles on floors that were completely fine in the process of doing other things. And the new floors have so much air bubbles that with every step I take, I can see the vinyl floor lifting. I can see it and I can feel it under my feet. I called customer service this morning and they passed me around 4 people, Carol, Nema, Alphonso and now Anna-lisa... I cannot at this point trust if Home Depot will handle my home with care... They are not even answering us or getting back to us. I am distraught and in despair.
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First they measured wrong. Which ended up being short on materials. The floors were done then the carpet installer came. He ended up NOT finishing the end of the carpet at the transition. He left RAW LOOSE carpet. Home Depot never replied to me - email and voicemail...about the carpet issue. The contractor has scheduled an appointment 2 weeks from now.... I wish I’d never gone to Home Depot.
We needed new carpeting and vinyl flooring before putting our house on the market. The people at Home Depot promised us 5 day delivery and installation. However, working with the subcontractors was a nightmare. Home Depot refunded the charges for 5 day installation because that never happened. We got the carpet done fairly quickly and were happy with their work. We ordered the vinyl flooring on 4/19, we were told we'd get it by mid-May. It wasn't delivered to our house until the end of May. They requested an asbestos test - which we did and gave them the results. By this time, we had to postpone the date for selling the house. The subcontractors called and stated they would come on June 7th, rip out the old flooring and install the new.
That morning, they showed up and stated they wouldn't do it because of the asbestos results (which they had before making the appointment). We asked them to just cover over the old flooring. They also refused to do that. All of the reasons the workers gave for not doing the floor was available to them at the time they came out to measure the floors initially. Long story short, we ended up getting another contractor to finish the job. Home Depot refunded most of the labor cost (the fact they never questioned us about what happened made us think this wasn't out of the ordinary). However, they kept $75 because the workers actually came to our house in person and told us they wouldn't do the work. Meanwhile, our house is going on the market a month late and we've had hundreds of dollars of additional expenses that could have been avoided.
Had floors installed in 2004. The lino started to lift up within 5 years. Have recently replaced all the floors with a different company. The new installer informed me that the previous installer (Home Depot) did not properly prep or glue the floor down properly and that is why the floor lifted up. I could grab a corner and lift up the entire floor. It was so poorly installed. Will never use Home Depot again for installation.
After paying for wood floor product and installation we were given a date for the install. Once installers arrived they told us the flooring was defective, so they left. Home Depot delivered a new batch of flooring three days later. No date was given for the installation. We called the store and was told it would be two weeks before the floor could be installed. By then it was one month since purchase of the product. When I complained I was told it wasn’t their fault the wood was defective and I would just have to wait until the installers could schedule us again.
Meanwhile the old flooring was still at our home. No one would take responsibility for picking it up. On the day of the second installation, we contacted the store asking them to please come and pick it up. No response was ever given. So we were left having to dispose of it ourselves. We will never use Home Depot again. The installers (a private company) was great. Home Depot was terrible. Never again.
Crew2 has been blowing me off for a few months. They had an issue installing my carpet and needed to redo part of a stairway. Every time I call them to find out if/when they are coming back for the repair, I get a canned response about "we'll call you back in 24-48 hours" which never actually happens. Home Depot doesnt answer their phones, which makes matters worse. I would choose to not have carpet in my house before letting Home Depot do another install.
Purchased carpet and pad which cost right at 3700.00. Today April 26 it was suppose to be installed. Got a courtesy call saying the installers would be there between 11-1:00. So come 1:30 decided to call store which Home Depot's junky phone system of using every button on a phone to reach a sales associate. Got a big huge runaround just to get an answering machine. By that time the installers was calling to say they'd be here in about a half hour so 40 min later they're finally pulling up. By this time I'm beyond being ticked off. Installers come in looking at rooms the carpet is to be installed. They get done and go back out and sitting in the van. I'm really angry now so I yell outside to get the hell out. Call the store back to speak to the store manager at which time he told me the installers was leaving and that they did with 3700 dollars of carpet and pad.
Then the store manager had the nerve to tell me being disabled and no vehicle to haul the carpet that now I had to come down to the store and pick up the carpet and go find my own installers. So I told ** manager I wanted corporate’s number. You’re not going to tell me a paying customer that kind of crap and that I'd do everything in my power to make sure that he would be fired. So as of right now here I sit paying 3700 for carpet and pad that was suppose to be installed but no carpet and no money.
Mr Home Depot corporate I told you I was going to contact my attorney on Monday if my full payment for something I didn't receive wasn't refunded but I guess I got confused cause I already contacted my attorney and I'll guarantee somebody will go down for theft. As far as remaining a Home Depot customer well that isn't happening. I'll do my home improvement needs at Lowe's or Menards from here on out. Thanks for keeping my hands tied up again. Hell with Home Depot in Ashland Ohio.
I started my flooring... experience early January. It is now almost May and my flooring is still not complete. I am left with my bathroom floor tore up for 2 weeks now. They refused to put the floor in that I wanted but already in so deep I didn't back out like I should have. The flooring they did put in is doing what they said my choice of flooring would do (Lifting). All in all very very bad. Go elsewhere.
I have had two appointments with the Home Depot flooring to come out and measure and have been stood up both times. These give a time in the store then the measuring division disputes that the store had the authority to create a window of time in the day. The store and the measuring division apparently do not apparently communicate with each other. I took off work the second time and will NEVER try them again and am sticking with a local flooring company that has in house people to measure.
I paid $35 for the estimate after being interviewed by the in-store salesperson. She specifically asked me what kind of floor we had there now. I told her we have carpet which was installed over tiles so I was requesting they remove the current old carpet and replace with new. So far, so good. Once I paid and they came out and did the estimate there were some comments about the tile on the floor (under the carpet) which already had tack boards installed for the current carpet. I called the estimating company which is sponsored by Home Depot. They told me in no uncertain terms they do NOT install carpet over tiles.
She repeated it several times so I would have to spend hundreds or perhaps thousands to remove the tiles and glue under them. Had I known this I would never have gotten the estimate. I've called another supplier for an estimate tomorrow and verified beforehand that they WILL install carpet over tiles. I will contact the store manager for a refund of the $35 and if not successful I will file a small claim with the local district court. Not that $35 will break me but it's the principle.
I purchased a laminated floor from Home Depot a couple of weeks ago. The flooring guy, Steve was great! I was told that USAIG is their installer. I set up the installation and received a call the day before to confirm they were installing the flooring the next day. I took the day off from work and I get a call at 8:00 a.m. that they are cancelling because all their techs are on other jobs! Terrible Service. So I lose a day's pay for USAIG poor scheduling. Very disappointed that Home Depot uses such unprofessional installers.
120 yds. of high end carpet installed 20 months ago. Vacuumed weekly and cleaned every 6 months per instructions. Carpet looks like it's already 5-10 yrs. old. Manufacturer says this is NORMAL. Really disappointed with carpet.
We used Home Depot because of convenience. The install date was Oct. 2, 2018 (Daniel-installer). They arrived and could not speak English. Told them if they had questions I'd be in the kitchen. 2 hours later I get a call from Home Depot, they cannot do the install, they will reschedule. A shelf with 4 screws was in the way. I could have removed it in 5 min. The installers had left the house and never told me (because they could not speak English). I fought for a new date (requested English speaking) appointment 2 days later.
First scheduled time 10:00 am, no show, they call, 2:00 arrival, no show, I call them, they don't know, they arrived at 4:00 to do a job that will take 4 hours! They rescheduled. 7 days later final install, looks nice BUT they had unplugged the Verizon phone FIOS box in cellar, emergency battery ran out, shut the phone down. My mom is 87, house bound, on oxygen. Without a phone line she loses her "First Alert" and any help she would need. I had tried to reach her the next morning and put me into a panic! The manager Christoper ** said "Well nothing happened so that's good, Did you like the carpet?" OMG! If she had fallen or problems. This entire event was a disaster with management that had no compassion or concern. Inadequate installers (can't speak English). I even think he was tired of hearing from me. This all took over 20 phone calls. NEVER AGAIN! I'd rather pay more for good service.
In June of 2017 my wife and I decided to replace the 10+ yr. old carpet (also from Home Depot) in a sunroom and family room. We are retired and it's just the two of us in the house with two cats. We decided on the PetProof Whirlwind I carpet line. The measuring and installation went fine. The installers took out the old carpet and cleaned up before installing the new carpet. There was very little extra carpet, so the measuring was right on. In July of 2018 (a yr. later) we noticed a spot in front of the couch in the family room that was starting to show wear. The carpet gets vacuumed two to three times a week. Upon closer looking it appeared the carpet fibers were opening up and "fuzzy". The carpet came with a warranty that covered texture retention and was supposed to cover its ability to retain its visible shape and not burst, bloom, open or lose twist.
We decided to put in a claim. We've discovered several things. Even though all the marketing says "The Home Depot warranties provide peace of mind with every carpet purchase." Home Depot says they don't provide any warranty, the manufacturer does, in this case that's Mohawk. We had to get the carpet cleaned using a very specific technology, before they would consider the claim. Send them lots of pictures before cleaning and after. After 5 months of back and forth, Home Depot is saying that the carpet is suffering be crushing and it's not covered in the warranty.
Basically the warranty only covers manufacturing defects. So we have an 18 months carpet that looks more worn than the 10+ year carpet that it replaced. I'd never recommend this carpet for any kind of traffic area, or steps. The step down from the kitchen is now showing the same issue. A complete review and details of trying to submit a claim can be found at this site **.
5 months ago we ordered the carpet. Scheduled an install through Home Depot. Installers showed up and had me come out to the truck to look at the carpet which had dirt all over the backing and the truck smelled of **. Installers said they were sub-contracted out from Home Depot's contractor company of MA called American Carpet. Installers then took up my existing carpet and then cut the new carpet to be installed into 4 pieces BEFORE consulting the diagram which showed it to be installed into 2 pieces. So they left me with an apology and exposed tacks for 3 months for my children and pets to navigate. I was told by HD that they no longer make the carpet (that also matched my attached rooms) and that they could send something close enough. Installers came back again and left me with another unfinished job and unfinished exposed edging in a doorway and glue on the floor.
Home Depot can not control the installers they use. You get what you pay for. Installers even asked one of my children to sign paperwork and left me with an unfinished job before I got to see it. It's been 5 months since I ordered, and I now have a mismatched piece of unfinished carpet installed as the result of Home Depot's installer unethical business practice.
I will start by saying we were able to get our house tiled by Home Depot and it was affordable. I'm grateful for that. Also there are some very good workers who are helpful and respectful at Home Depot. Unfortunately they have been few and far between for me. Here are a list of complaints and why I’m going to start using Lowe’s more often. We ordered 5000 plus pounds of tile and mortar etc to get our house done. I clarified many times the items would first be delivered outside and someone would bring them in the house. They tried to get out of bringing materials in the house last minute. I'm disabled so I was careful to clarify this point before PAYING $13,000! (ALSO PAID $350 DELIVERY FEE PER CONTRACT). They told me to ask my neighbors for help. Some boxes of tile are close to 60 pounds a piece. I'm pretty sure I'm not asking my middle aged neighbors to do this for me.
IT WAS DISGRACEFUL FOR THEM TO ASK ME TO HAVE MY NEIGHBORS HELP ME DO WHAT THEY AGREED TO DO!!! It was a nightmare of phone calls and rude managers dealing with this. One manager acted like a rude high school kid. He told me, "I can’t guarantee you won't have to help bring the boxes in." I said, "Sir, I'm disabled. I physically can’t bring the 60 pound boxes in." I told him, “I'm not asking for any favors only for you to fulfill your agreement to me.” He basically tried to tell me someone told me wrong. Well I'm sorry friend that is not on me. It’s on you. I was told by more than one person you would bring it in my house. Being disabled I was extremely careful to make sure materials are brought in my house. I calculated the total weight of all the tile, versabond and other stuff over 5000 pounds.
Finally I called customer service and same day they were nice as pie and had someone bring all the materials in the house as agreed. Thank God someone in customer service must have cracked their whip on this guy. Generally speaking many of the workers have been so rude. I just have a bad overall experience. Today a guy was just so rude I couldn't wait to get out of the store. I hate conflict so I just ignored it but I've had lots of bad experiences like this. Try calling Home Depot sometime...good luck getting someone on the line that will help you. When I have returned things customer service are not on same page. It really depends on who you get if a return is going to be easy or hard. I've tried to return plants under the 1 year guarantee...that is generally a nightmare.Sometimes it’s no problem...other times they say, “Oh that plant is no longer at our store”. Well that is not my problem. You made the guarantee not me. Sometimes they put money back on credit card. Other times in store credit. Bottom line it luck of the draw. We tried to return bad tile at one location and said we had to go to original store. Ok...my thought it just make it easier for customers please. I have a long way to drive to get to another store to do that.
If I was CEO I would go to Trader Joe's and watch how the workers there treat customers. Target also does pretty good. I would make it top priority to make sure workers are friendly and all on the same page with respect to returns etc. I dropped 13K on tile installation and was constantly buying plants from Home Depot. Is it too much to ask for people to be friendly.
From here on out I'm going to try to move my business to Lowe’s. I can't handle the incompetence and general rudeness at Home Depot. Of course it could be my particular Home Depot on North Gaffey, San Pedro, California. Maybe another Home Depot would be better. But here again this is why training all workers uniformly is crucial. I've dropped a lot of money and Home Depot and been blown away by how badly I've been treated. However there are also SOME extremely kind and good workers there. (I'm thinking of Tish in flooring department...just a doll.) But I've only met a very small few and not enough to want to keep shopping there. By the way...I take no pleasure in writing this. I wish no ill on Home Depot. I just generally can’t stand going there because of how I’m treated, the incompetence and lack of assistance.
Home Depot could not install the laminate flooring we purchased there, the reps at Home Depot said we could do a vinyl floor. We were told it would be an easy swap and return of the laminate. The installers were great. Vinyl floors are in. Unfortunately we are still trying to get our refund from the laminate. Home Depot will not return our calls or show us an itemized bill. We had paid for the laminate and we were told we be refunded. Still waiting almost a month now. So very frustrating.
Starting a new business. Hired Home Depot in Poulsbo, WA to do work in November 2018. Paid $50.00 for measurement and discussed with measure guy job. All was agreed to. Paid in full 2 days later. A month goes by, at 7:30 pm the night before the supervisor calls and said we won’t come unless you rip out all the base molding? This was first only mention of a problem. Base molding was being installed when measurement guy came out to assess the job, said no problem.
People at Home Depot and Romanoff Flooring were rude and unprofessional. Canceled order.
Ordered High end carpet in June of 2018. Paid for it also at that time. Month later carpet arrives. Crew shows up at 2:00 pm to install. This is suppose to be a whole home install. All furniture moving. Tear out and disposal of old Carpet. We paid extra to have platform bed taken apart. Day 1 carpet installed in basement but not complete. Day 2 upstairs carpet installed except bedroom not complete. Day 3 complaint to Home Depot no action. Day 4 said they had to order more carpet.
New installer arrives. Completes the carpet from first 2 days, does not stretch. Says they do not stretch carpet anymore. New installer will not take bedroom furniture apart, says they do not have enough carpet. Anyway again. Complain to Home Depot, it is now Labor Day Weekend, sales Rep says she ordered it. Tells us how she feels so sorry. I get tired of waiting. I take bedroom furniture and move myself tear out old and dispose. 2 weeks go by no carpet yet, finally shows up, crew comes says our floor is wet and now leaves, with my carpet. Call Home Depot. Complain. Carpet gets delivered to my house next day, I hire a independent installer to finish. Now the real battle begins, carpet is not stretch, no furniture is back, bi-fold doors are broke from the first installers just bending the track.
Finally the company for the installer sends out a real carpet layer. A older Man who actually completed a apprenticeship program and work his way to being a master carpet installer. Keep in mind it is now November. The master carpet installer says carpet is defective. Great. Now what. Home Depot is contacted again. Waiting to hear more lies. I finally get someone involved from Atlanta, She gets things rolling, a product investigator from the carpet supplier arrive. Does test. We wait over a week.
Finally they say our carpet is defective, now to deal with Home Depot again. The same person at the stores tells us lies and we have no firm commitment from Home Depot. Today is December 27 2018. The house we live is still not put back together. Rooms sit empty waiting on what is going to happen. We are hoping to just have Home Depot walk away and give us our money back then we can start over. This was an 11000.00 dollar purchase. We sure get a lot of sorry from Home Depot.
Charged me 50 dollars to measure floor. Was told could not give correct quote until it was measured. Billed me 50 dollars and then said they could not install wood on concrete. That is a lie. Never told me square footage or anything. Trying to dispute charge. Pay 50 dollars for what? They are incompetent thieves.
Arranged to have carpet replaced after waiting 3 weeks. Came and was told he could not take carpet due to smell. He could not put in truck... What? It was an old person's house. They should have said when I arranged for carpet if there is a smell they can't take. If I decline service I have to wait another 3 weeks for carpet and refund of money. Will never use this company again... Called and they were no help. Was told really remove of old rug is a bonus. Really...
My 92 year old mother has ordered carpet for her upstairs. We emptied house of furniture, took the electric chair off the stairs, took apart bed, TV, computer and desk. Waited 3 hours on day of installation. No one showed up. Finally we called the store and they told us that they had looked at the carpet that morning and saw it was flawed so they did not come to install it. They failed to let us know (it would have been nice to be told days in advance) even on the day of installation.
We will never use the Home Depot in Warrenton, Oregon ever again for any installations of any kind. Here it is Christmas and my mother is having guest from out of town and she does not have the carpet she is paying over 7 thousand dollars for. Do not use this store. They are incompetent and the store manager is a jerk.
Home Depot "Experts" did the measurement twice and promised to hardwood floor on our living room, we waited for 3 months. And they delivered the hardwood floor two months prior to installation date. The real shocker was on the installation date, the so called experts told us, hardwood cannot be installed in our carpeted room since underneath was not a plywood, which they inspected twice and confirmed for plywood, what a professional guys and work ethics. We paid it in full more than 6000$ and finally they are promising to refund without any floor. Interesting to note here is they ripped out the carpet completely and we have no space to watch tv and work on our living room. We are planning to legal action towards this store and expect some moral answers and justice. Please do not even go there and talk to unprofessional inexperienced guys and managers are rude.
Following a dishwasher overflow in June 2018 I needed to replace my Pergo flooring. After two failed measurements the installer Crew2 resolved with Home Depot that Pergo could be installed. Many weeks later the installers, after moving appliances and quarter round, indicated that Pergo could not be installed, only vinyl plank or vinyl sheeting was suitable. With Home Depot I then selected a vinyl sheeting and contracted for installation, almost a two month more wait. The vinyl sheeting which was delivered was not as ordered. The vinyl sheeting was reordered, installation contracted for and six more weeks wait for it.
It is now September and the installation date arrived, with a call from the installer that, once again, the vinyl sheeting is not as ordered. A hurried visit to Home Depot with two requests. First, the botched credit to my account for the returned Pergo and failed installation of three months ago; it took two more visits for this to happen correctly. Second, following no attempt to apologize or attempt to correct the situation, I indicated a free install or other option would be in order. No response from the store (Eden Prairie, MN). A complaint to Home Depot customer care and the president was routinely answered that I had already been compensated enough, with no options for a correct flooring install. I proceeded to order flooring from a large Home Depot competitor and arranged for installation, all of which was complete in two weeks. A disappointing, five month ordeal dealing with Home Depot flooring.
Consider other option before requesting Home Depot. I order and received my custom flooring July 2018. After paying for the installation and the appointment scheduled, the installer called and canceled. The second appointment were scheduled and a day wasted from work because the installer failed to show. The third appointment set and the installer arrived as stated and laid the flooring. The only thing good about the flooring were the color and how it blended with the wall. The hardwood flooring began to pop up as you walk on the flooring and parts of the floor were uneven. The transition pieces separated from the flooring within two days. A second installer came out to look at the floor and stated the floor were done incorrectly and the entire floor should be replaced. However, Home Depot and the supervisor of the installer only ordered 2 boxes of flooring to patch up the flooring.
So here we are today November 14, 2018 and this has been ongoing since July 2018. Home Depot is ordering more flooring because the installer (THANK GOD FOR HONEST PEOPLE) said the two box will not be enough to fix the floor the right way. I'm waiting to see what Home Depot will come up with next after all the lies and substandard work by the company which they contract their work. I would not recommend either of them to anyone and will never have Home Depot and their professional services at my home ever again. Thanks Home Depot for a piss poor job and months of frustration, if I could take away that one star rating I would.
If I could give less than one star, I would certainly do so. This company is Home Depot's flooring contractor choice, and they are as unprofessional as any company could possibly be. I scheduled the installation weeks ago, and got a confirmation via email yesterday. They were supposed to be here today to install (11/14), so I took the day off from work to be here. I got a message on my machine last night that said they had a huge problem with a job they did on the 13th, and so would not be able to come as promised, but would show up tomorrow (the 15th) and "get that taken care of."
No apology, no phone call to see whether that worked for me, no nothing. I don't know what world they live in, but in my world, people work, and when they don't, they lose pay. I am not willing to take another day off work to convenience THEM. Home Depot should be ashamed of their choice of contractors; the coordinator said they "bump" her customers frequently. I am demanding a complete refund from Home Depot, including the measuring fee. I bought the carpet in good faith, and the "service" is substandard, to say the least. Romanoff Renovations is a horrible company! Avoid at all costs.
Home Depot Floors Company Information
- Company Name:
- Home Depot
- Year Founded:
- United States
- (800) 466-3337