Home Depot Floors Reviews

After the carpet was finally installed the second time, it looked much better than the first. I could go through and nitpick, but after the ordeal we had already been through, I was like "forget it". But after over a year I am compelled to write this review because I just finished vacuuming and I am so sick of seeing gaps between my stairs (I can fit my finger through it at touch the flooring below in multiple spots), and the piling that they pulled up and out when they apparently were stretching the carpet (I have to go through and give my carpet a "haircut" because there are all these strand that have been pulled up everywhere)!!! I will NEVER, EVER buy carpet from Home Depot again!! My carpet already looks like it need replace because of the terrible installation job!!

He measured all the windows in my home, but told him I just needed two. His first price was for all the windows and told me that he was not interested in installing only two windows. He then explained to me about the Pinnacle Building Home Maintenance Program. He explained that if I signed up for his program he could give me a discount on the windows and the installation. He told me that if I paid Pinnacle Building $60.00 a month he would come to my home once a month to see if I needed any work done, that he would guarantee the installation of the windows and he would do the installation of two windows as soon AS POSSIBLE. After George ** left my home I reviewed the information and the numbers he left. I quickly found that this is nothing but a con job. Here is the reality of his offer. The price of the two windows was broken down into two areas, the cost of the windows and the cost of the installation.

His price for the windows was double the price quoted at Home Depot for the same window and the installation was twice the price I received from two other installers. George ** goal was to get me to purchase the Pinnacle Home Maintenance Program where he wanted to charge me $720.00 a year for the privilege of having George ** and Pinnacle Building and Construction come by my house once a month to see if I need any work done. I have been in Wildwood for more than 25 years and it appears that George **, who's family owned Dracula's Castle before it burned down, is bring the same business practices, that are well known, to the home improvement business. George ** gave me a list of people who are part of this Pinnacle Home Maintenance Program.

I called three of the individuals who said they had the same experience but after he reduced the price of the job that was more in line with other companies in the area, they had the work done but did not take part in the Pinnacle Home Maintenance Program. I hope homeowners and commercial property owners read this review and avoid paying $60.00 a month for a program that has no value. I give Pinnacle Building and Construction 1 star because of their Pinnacle Home Maintenance Program and business practices here in Cape May County New Jersey.

Last month I ordered carpeting for a home office and hallway to match the carpet on the stairs. The salesperson assured me they had the correct information after I told them what happened last year and he said he saw a note that the carpeting had changed and the installation was incorrect initially. My daughter stopped in the store one more time to verify the carpet and took the swatch to the desk and he confirmed that "Yup that is what I have." Yesterday the installers arrived and this time I didn't verify the carpet before they started and after 1 1/2 I walked downstairs to check on progress and found again it was the wrong carpeting. They used the same carpet type at the bedroom instead of the stairs.

Home Depot has offered me $200 discount if I keep the wrong carpet but it turns out they charged me for the wrong carpet that was over $400 more. Huh. I get the wrong carpet, you give me $200 but overcharged me $400 and I get to waiting 6 weeks before the correct carpet comes. I will never order anything from Home Depot again.

furnishings to prepare for this about 8 hours of work on our part.

We have spent a lot of time on the phone talking to Ryan the store manager at Home Depot. They never answered the question as to why the installers left our home and why they could not install the carpet. We are going with another carpet company that values their customers and is willing to work with us. The company we are going with stated that rooms get their carpet stretched individually. It is no problem if bulky items such as weight lifting equipment, bed frames etc be transferred to carpet that has been installed.

In the new company's words "Why would we make you carry heavy items up steps and into the garage when you can simply put them into a room that has been finished?" That is called common sense and good customer service - which Home Depot sorely lacks. We are now being penalized $750.00 for cancelling the job. Do NOT purchase anything from Home Depot that needs to be installed. They have the worse customer service. Buyer beware!

Home Depot initially stated that they would stand behind it and rectify the issue, as the assistant manager admitted he saw the peachy color as well. The carpet installed has appears to have more lighter brown fibers causing the reddish hue. I noticed the color immediately when the installers came, and the roll was on the truck in our driveway in the shade (where the color shows most as peachy-beige). The installers said I could refuse the carpet, but what pressure when our house had been emptied of all furniture, including our bed, and the installer said it would take another month to get a new order -- the thought of all the work we'd done to prepare for the installation and then to put it on hold seemed too much (folks, hind-sight: don't let this affect your decision to refuse the carpet).

Plus when they cut a piece and brought it inside in morning light, it looked closer to what I'd ordered, so they installed it. When the sun goes down or any slight shade falls on the carpet , the rooms are noticeably a darker peachy-beige and not the creamy gray we selected. Home Depot said the mill manufacturer said it's "Snow Bank", what we ordered and it's "close enough" so there's nothing they can do. They talked about dye lots being different -- so, if the dye lot causes the color to be different than what we selected but the mill labels it with the same color name, the mill is right and the customer is wrong, and we're stuck with it? That's fraudulent!

I told Home Depot that this is the manufacturer's issue and they needed to ensure their vendor provides the correct color and quality that THD is selling to their customers if they are going to stand by their products. But this is not the case -- Home Depot does not care about satisfying or retaining their customer, but only retaining their vendor apparently. We're fighting this - any suggestions to help would be welcomed.

The following morning, a customer service person from Michigan calls to see when I want to reschedule since I couldn't meet the measuring techs schedule. I explain the evening's conversation and ask for a refund for the measuring fee; she can't do that, said that a store rep has to do that. I call the store that evening, I was transferred around a bit, hung up on once, then finally get a customer service person to do my refund. Sorry for the long drivel but, bottom line, my opinion is to stay away from Home Depot!! Apparently, they are not in the carpet business (or customer service business either)! Their free installation lure looks great but if the measuring phase is such an ordeal, imagine what the installation and warranty follow-up would be like. My opinion, go ANYWHERE ELSE!

Problem 1 - I told Home Depot store that wood was not under the floor, why was wood put in order. I was never told it depended what's under floor. The measuring company is a different company, not knowledgeable to look under carpet. Problem 2- Cooper Installation doesn't know a contractor that could lay plywood. Suspect. Home Depot store had no recommendations. Problem 3 - I was treated as if it was about money. All they wanted was me to get a credit card. I waited a month for floors, that's what I wanted.

I was able to return the installation, but materials were special order. I'm still without floors due to regular sales people, selling a specific product, with no knowledge. Would you go to a dentist instead of a lawyer if you got arrested?! I went to Home Depot because of their expertise in flooring but it was a disaster. Worse experience. Do not use them until they change policy and become a more transparent company on the floor installing process. A $100 gift card does not rectify 646 sq ft bare with no laminate when I only went to Home Depot for laminate flooring. I never would have shopped there.

Home depot then told me they were now unable to install the floors because they are too damaged. When I tried to return the product and cancel the entire order they were going to charge me over a thousand dollars for the demolition/destruction of my subfloor. I feel stuck like I have no recourse. This big corporation subcontracted out to inexperienced installers that destroyed my floor and now I am living in a house with bare floors. Negative 5 stars for home depot.

They said they only have insurance up to $3000 to cover any damages and literally just left our home. So, now we have no carpet, walking around on subfloor with nails everywhere and Crew 2 does not have a backup to install today. I guess we will be staying in a hotel tonight. Very disappointed in the service we received from the installers.

It is fraudulent they can put whatever they want on flyers and quoting sheets and not have to comply with their own promotions, which specifically says "floor-tear out", what would you think? And this flooring was supposed to be installed within their guaranteed 72 hour time frame, which won't happen now also. Worst company to do business with, the managers couldn't give a rats ass, so I filed a complaint with the Ohio Attorney General's Office.

We spent our entire Summer dealing with incompetent sales "professionals" at The Home Depot. It took literally all Summer to get the floors installed... Today is 10/17/2016 and we have yet to hear from anyone about our supposed credit for our troubles. I am truly exhausted and do not feel like fighting anymore. I guess that is what they hope for. My advice to anyone that considers getting their flooring from The Home Depot... DON'T DO IT!!!

The people on the phone, helping schedule this, bent over backwards to make things happen, and even proactively phoned me to avoid issues. The workers who came were great, and did a fantastic job, truly! A special shout out to the tile people... I could not be happier with my decision to use Home Depot... I am now looking to work with them on renovations to my house in Dallas.

Folks, I highly recommend HD. I see the negative reviews and am surprised, but then I realize that this is a national company that does such a high volume -- and yes, using third parties -- so it's inevitable that there will be some bad experiences. ** I've attached photos...one shows hardwood in a bedroom, one shows carpeting in a bunk bed room, and two show tiles in a game room. The photos don't do justice to the work, but they're the best I have...

They also told me the flooring was perfect for kitchens, then the installer, East Coast Flooring told me that I could not wash it with water. The Sales Rep never told me that either. I had a 2 year no interest plan, but I was only making the minimum payment 'til it got resolved, then Citi Financial Services slapped me with a deferred interest charge of over 600 dollars. I called Citi, and told them my story, and they said "Too bad", I should have paid the bill off, and it is not their fault. The retailer, Home Depot lied to me. What a racket!

The installers call Home Depot. Home Depot manager calls me. She tells me that I would have to remove the perimeter of tile and tack stripping then they would reschedule installation or carpet. I tell the manager that there was no issues 20 years ago when they had the carpet laid. Meanwhile the installers are packing up their van to leave. I ask what about my carpet and padding that we paid for. She replies with, "you can have the carpet but the padding is our labor." I told her that I have the bill of sale that states that we paid for the carpet and padding. Now the van has departed from my driveway and is long gone. I ask why didn't the installers pick up a section of carpet first to see what was under it. She had no answer to that question. I call other carpet and floor stores and explain the issue at hand, they told me that the tile is fine and I was had by Home Depot.

I go to a carpet store with file, in hand and a piece of the tile that the installers pulled up. He saw the file with Home Depot's name on it and proceeds to tell me what happened. I did not tell him the story, but he sure hit every single issue right down to me being told to pull up the tile. An hour later he was at my home to measure and inspect tile subfloor. He saw no issues with anything. From the diagram that I had that the measurer did from Home Depot, he showed me how many seams there would be had they installed it. There would of been many unnecessary seams. He will be installing our new carpet. But thanks to Home Depot I had to call neighbors for rugs to cover exposed tack strips, cut the echo noise down, protect the dogs and our feet from tack strips until the new carpet is installed. Home Depot is not worth the cost of a nail.

07/26/16 Scheduled Install - No install done, even though prior date was confirmed for 07/26. No prior communication on multiple occurrences. All communication facilitated ourselves.

07/27/16 - Rescheduled Install - No install done. Existing flooring RIPPED UP, AND REMOVED (see Fig. 1 Fig. 5). Advised install of the materials could not be done as selected. Suggested option of having alternative materials (hardwood) installed. 07/27/16 - Picked out new Materials in-store (new order formed) - Picked SKU 260589 from Home Depot online (see Fig. 7 - Fig. 8). 07/29/16-08/01/16 - Advised selected Material is Not Available! - Material was confirmed to be available from Manufacturer, and number of other stores. Still shows from Home Depot online today: SKU 260589 (see Fig. 7 - Fig. 8). 08/01/16 - Was told to pick another available material. Only out of available in Home Depot Store - No other materials were to our liking. Due to lack of options, and failure of Home Depot completing the contract, requested refund of the initial order without any additional fees. Was told manager will call to discuss.

08/22/16 - Partial Refund issued -1502.99 Partial refund roughly $2000.00 less than paid amount.

08/24/16 - Called Home Depot HQ 18004663337 ext ** (Amber) - Spoke to different associate. Was told Amber is handling this case and will get back to me. 08/26/16 - No further communication from Home Depot - Still have removed floors. Current No communication from Home Depot - Awaiting Refund, going through Dispute process. Floors are ripped up, pending install by alternate vendor.

Detailed Description. We are not flooring experts! Home Depot is (or at least claims so)! And we have made a mistake, and decided to purchase the new laminate flooring from Home Depot Parsippany Store #977. After picking our selection of laminate, we discussed the purchase with the store flooring associate, who appeared to be knowledgeable on the subject. After talking to him, and mentioning that we live on 3rd floor, in condominium without elevator (see problem #1), we have asked whether the delivery of the materials will be a problem.

The answer was No. We have also asked whether the installation could be an issue knowing that some of our flooring had been somewhat uneven (see problem #3).

The answer was: It will not be a problem. If needed installers will make needed small adjustments as they go. At this point, we have paid a nominal amount (still money), of $25.31 to schedule a measuring appointment. We were told that measurer will make all necessary measurements to make sure flooring can be installed.

Measuring appointment went almost without a hitch. The measurer seemed knowledgeable, and completed area measurement, as well as lifted up part of our carpeting to view flooring inside. Our current under flooring is apparently plywood. Again, after talking to installer we were looking forward to having our floor install. One thing worth mentioning is that lifted up carpet was never put in back, so after measurer left, we ended up with a piece of carpet lifted from under its attachment point, and just kind of hanging there. We have figured this was not an issue since we are getting new floors, anyway. On July 2, 2016, we have received a call from Home Depot that we could come in and finalize the order. Myself and my wife came in and again asked same questions regarding material delivery, and installation, with answers to the same effect.

I have asked for best quality and full service with respect to materials, service, installation, and quality of the work, regardless of the price. I was told that Home Depot does it all, and everything will be done to the utmost quality. Shortly after, the installation was scheduled, for July 26 (roughly 3 weeks after, it was our choice). Full amount came out to be around $4200-$4300. We were told we needed to pay roughly 80% of the full project cost upfront, which seems ridiculous if you ever purchased anything for your home or business (but that's a digression). After paying roughly $3500, we eagerly awaited for materials and flooring. And... here we go:

07/23 Problem 1 (medium) Delivery. Delivery was scheduled for Jul 23, 2016 (that’s roughly 3 weeks later, but our choice). Before the delivery date, a person named Doug called and said that delivery CANNOT be completed to 3rd floor condominium as Home Depot only delivers materials either curb side, or first floor first room. So much for full quality service! I pity older or disabled folks who would have to go through something like this However, I have decided to swallow the pill, and bring these items up to 3rd floor myself. The delivery was done curbside, while we paid for full carry-in delivery!

There was a single delivery person, who dropped the materials on a dolly, and asked for OUR help to push it further onto the curb. After that was done, he simply dropped the materials on the grass, in front of my condo building and was off. The carry-in took me 2-3 hours, but it was done! I carried 46, roughly twenty-five or thirty pound up 2 flights of stairs. Not to mention cleanup that needed to be done to all packing materials in front of my condo. Btw, disposal of waste was also fully paid for. May not seem like much, but you should try it on a nice hot (90F) summer day.

07/26 Problem #2 (medium) Installation Scheduling. The Installation was scheduled for July 26. That was done first week of July, 3-4 weeks before the install date--by our choice. It is also worth mentioning that I am a consultant, and I do not get paid as I take time off from work. On July 26, I stayed home from work, waiting for installers. No prior call was made to us to confirm the install window. At around 10 am, and no communication, I started to get a bit worried. After calling The Store (Home Depot #977), I got through to someone, who called installers and said they will arrive around 12 noon. A bit suspicious for a project like this. I assumed installing this much flooring (About 600 sq. ft.), and removing current one, would take 5-6 hours. But I am not an expert and figured I leave it to professionals.

The 12 noon came along with no calls or other communication again. After waiting for an hour, at around 13:00, I called the store again, and this time was forwarded to customer service professionals. “Professionals” (someone named Dee), never picked up their phone, and I had to leave message. After hearing no reply for another hour or so, and trying 5-6 more times to call the store (calls being dropped at that point), I jumped into a car, and went to the store. After waiting in flooring department for about 10-15 min, I was greeted by another associate (manager), named Patrick. He was very courteous, and got in touch with installers company (they are not Home Depot) right away.

After that installer called me and said they would NOT be able to come in on 07/26, due to issues with previous job, and they definitely would arrive on Jul 27. I expressed my dissatisfaction with the service at that time, and asked to talk to a manager. He scribbled down some information, and left. I have not heard from him since.

07/27 Problem #3 (major) Installation. Taking another day off on 07/27, the installers arrived on time, and got to work right away. Seemed very capable and experienced. They immediately said the floor looks uneven, and started pulling up my carpeting, for install. After clearing most of my living room, and hallway from carpets, installers took more measurements, and declared that the floor is too uneven, and there is no way they could install laminate flooring on it. Puzzled with this sudden turn of events, I have asked what are my options at this point. To which installers shrugged their shoulders, and said that only a 3 ¼ inch solid hardwood install will be the option on such floor.

Notice, that this is AFTER all the measurements were done by none other than Home Depot services. And after all the assurances of the problem-less install. At this point I have a hole in my living room (stripped down carpeting), full of nails. Not very great for my 3 year old, who likes running around, and jumping on the carpets! Installers left!

07/27 Problem #4 (medium) restarting the whole thing! At this point I have a hole in my living room (stripped down carpeting), full of nails. So, jumped in my car, grabbed my wife (who is busy medical professional even off work hours), and went to the store to pick out hardwood. After not finding anything at the store shelves, went to Home Depot, and after long search, found something we liked online, Store SKU 260589. After talking to customer service “professionals” again, they have invited a store manager (I believe) for a conversation. The store manager asked customer service people to follow up on the NEW order, essentially starting everything from scratch, including measurements, materials, etc. At this point, I was very frustrated with the whole experience, but given the fact my home is torn apart for the install, I had little choice but to move forward.

07/29-08/01 Problem #5 (major) unavailability of materials or options! I will not go into details on moving my family out of the home to my sister’s place, living out and being stabbed on the floor full of nails, waiting for measuring people again, etc. Will roll forward to 07/29, at which point a store associate called me, and said that material we have picked out IS NOT AVAILABLE, and we had to pick something else. Yet, I opened the web site, and there it was, online on Home Depot web site, ready to be ordered!!! Store SKU 260589. You will likely find it on the web site today. After browsing the web at various stores, and manufacturers web site, I have called the manufacturer, and was told materials are available, in plenty, and can be ordered anytime. I have communicated following to the Home Depot associate, at which point he promised to look into that.

On Monday 08/01, I got another call from an associate, saying that the material was not available, and we had to pick something else. Me and my wife made a fair attempt to pick something but no other color/material combination is something we could use. I have mentioned to the associate, and customer service that after all the trouble I went through so far, the least the Home Depot can do is order the material from ANY place at cheaper price, and sell it to me at higher one. Home Depot has refused to accommodate me after all the prior messups!

08/01-09/03 Problem #6 (major) returning items, getting refund, no communication. 08/01: Given that there were no further options with the Home Depot, I have called customer service requesting details on how they would like to handle order cancellation and returns. Associate name Maria (works with Dee), mentioned that they will arrange the item pickup (3rd floor condo, no elevator), and I can return all the items and pay 15% restocking fee, and advised that a manager will call me to discuss. After all the above, another fee, seriously?

08/03: After waiting for 2 days for manager to call, I have called an attorney for further discussion of the issue, and disputed my transaction with Home Depot on my credit card. 08/10-08/15: After a few back-and-forth calls with Home Depot Headquarters (18004663337), and discussing the matter with associate named Amber (extension 77514), I have received a phone call from store #977 (extension 100), stating that they will pickup the materials without restocking fee, and will issue full refund.

08/15: Home Depot associates arrived and picked up all previously purchased materials. 08/17: No refund was issued. Following up with store #977 (ext 100), I was told that the refund will be issued by the bank (Citibank), because Home Depot cannot release transaction. 08/22: A refund was issued in the amount of $1502. Roughly $2000 less than what was paid! 08/24: After calling Home Depot Center, and trying to reach Amber, was told she would call me back to discuss the matter. No further communication from the store was made.

Conclusion - The mess in my apartment is ongoing, no floor, waiting for new merchant install. My 3 year old daughter and wife temporarily moved to a more suitable location, with normal living conditions. And I am currently working with a different store/vendor to install flooring. I have also contacted an attorney for further addressing this matter. Additionally, I have photos documenting the “high quality work”, or destruction Home Depot leaves behind.

A re-measure was scheduled after the first one was scrapped. The results of this one were also bogus due to their quoting all wood floor i/o part wood and part carpeting. This, after an upper level manager Dave ** assured me, the quote he was sending me would be screened and verified for accuracy. I had called him within an hour of receiving the quote to discuss it but, he had left for the day (at 3 pm??). This measuring service of HD is an embarrassment and, a total waste of time. Now you can't say you weren't warned.

They offered to refund us our money and come (remove) the carpet and WE would have to pay the difference for what would be a better carpet. This is a $700.00 sale! After it all we would have to still pay over $400.00 for a "better carpet". They have absolutely refused to eat their mistake and lost a customer for over 20yrs (private and commercially). Unfortunately, the lawyer has been contacted. If my 2yo child or my dog is injured due to this carpet "issue", there is going to be a substantial lawsuit. I hope I help you make up your mind. PLEASE JUST GO SOMEWHERE ELSE!!

2 days later, the installers came in. The floors looked good however they were short on a small piece of material. They said someone will come to install the small piece. Well it's been a month and you think they would call me to inform me someone is coming?? NO! I called them twice. Same BS, "Oh we are still waiting to hear back from Home Depot for the material". It's a $25 T-square wood! I could have easily driven to HD and buy this piece! So my floors are great except for the gaps between the floors! Of course they are NOT going to make an effort to fix it - They already have their money!

We have stepped on multiple loose staples in several places. We have kids and a dog. I cannot be constantly worried about someone stepping on one and getting hurt. The whole installation took 4 hours!! The room is NOT big enough to warrant this. Long story short we contacted Home Depot immediately the next morning. We brought in the photos and spoke to them directly. We were told they would contact the installation company, Crew 2.

After not hearing anything for a few hours we called back. We were told the Home Depot manager was in a meeting and had left for lunch and as soon as they returned would be told of the situation. A couple hours later we were called and told that Crew 2 would call us. Still another day later no one has called! We called again, and again we were told someone was at lunch and they would call us back. When they finally did return the call they said that Crew 2 would be in touch. No one has yet to call me. We have left messages and several emails. At this point we will never recommend someone go through them. Not only is the installation terrible but their customer service is just as bad. Wish we had checked up on them more. Expensive lesson learned.

Updated 8/12/2016: A week has gone by now. Crew 2 sent a technician to repair their seams that were so horribly installed. The seams are still very visible. Not just because we know where they are, but because they are just very visible even after the so called repair. The Crew 2 tech said (and I am quoting this!!!) "hopefully in time you will not see it." How anyone can say that about their work is beyond us. The manager of Valparaiso Home Depot has still NOT contacted us. We have even reached out to their District Manager and he has not responded to us. This is the absolute worst customer service we have ever seen. Never ever go through them. Unless you like throwing out thousands of dollars.

Home Depot will not correct the issue claiming water damage, but cannot find any source of damage. Note the box of replacement product was in another room without any water sources at all. I have been a customer for over 10 years and have NEVER been treated this badly on a project ever. Stay away from flooring and the manager. I expected better of this company.

Finally, I was advised that the carpet would be installed on a Friday. Not a day that I had off work. I had to take the day without pay. When the installer arrived, he asked me to come out to his van and look at the carpet to be certain that it was what I ordered. It was not. It was a very cheap line that I had never seen. He asked to see my sales slip. He then said that this carpet was not the right merchandise. I sent him on his way because I did not want what Home Depot had sent and went to the store. I found a "manager", who was apparently part of the sales force. I asked him about the carpet, went and pointed it out, and he said that that carpet had been discontinued, it had NEVER been on sale and was now sold to another customer.

The carpet description on my ticket was NOT the carpet that the sales lady pointed out. The carpet the installer brought was also not the carpet described on my sales slip. I was getting ready to list my house and had to cancel the sale and start from scratch with another company. I got a fair shake from a carpet specialist. I would advise anyone else to do the same thing and spare yourself the hassle I went through.

Then the Romanoff installers butchered the edges, made several inaccurate cuts and tried to stuff small pieces in to cover their mistake. The correct layout had only one seam and it was totally visible when finished. We had a big party on June 24th and our living room looked horrible. I sent the manager of Romanoff Renovations photos of the horrible installation his people did. Finally after several complaints, Home Depot sent out one of their people to assess and correct the problem. Fortunately the idiots who installed the carpet didn't stretch it at all so there was enough give to redo the entire install otherwise we would have had to wait for another 3-4 weeks for carpet to be reordered again. The whole process took over 2 months and a lot of grief. Will go back to using Lowe's for carpet next time.

Measurement co. did not showed up Monday. We contacted HD. They said there was mix-up and they come Friday. We describe the situation to all rank and file and told them if we do not evacuate the rental property there would $250 daily penalty - no action was taken. We were told installation will be Wed. We canceled all arrangement - paid some penalty to moving co. Measurement people showed up Friday. We received a call that installer will be there Wed. We rescheduled all moving activities for Thursday.

We called installer co several times. Unable to talk to anybody that knows about the date - left several messages. Eventually they called us Tuesday evening and informed us it is actually Thursday. Bottom lines we paid $1100 penalty to landlord and moving co. Spend several hours on the phone to schedule/cancel/reschedule moving activities, talking with people in store. It was a nightmare - no more trust in HD words.

While waiting for the measuring rep, I removed all the carpet, padding, old vinyl, and particle board underlayment. I had the entire 3/4" x 6" solid wood subfloor cleaned & painted to seal pet odors. The measuring rep said absolutely nothing about any issues during the 1+ hour on-site visit. It took almost a week to get the estimate. There were significant changes made in the estimate that didn't make sense and were not according to oak flooring manufacturer's installation instructions.

There was a long involved conversation (3-4 hours) between the store rep and the estimator. It turns out that the measuring & estimating is done through a contracted company, not Home Depot. Major changes were made to the estimate by the estimator company. Home Depot had to order some supplies through their regular ordering system. Some supplies had to be special ordered & delivered to the store to be picked up by me. Some supplies had to be ordered online & delivered to the store to be picked up by me. A total of 3 separate purchases. The oak flooring (52 boxes, weighing 56 lbs each) were to be delivered to the house. They wanted ME to carry the boxes from the garage level up 1 flight of stairs (63 yrs old & 2 bad knees). A compromise was made in accordance with manufacturer's installation instructions.

The materials & labor had to be paid in full before the installation could be scheduled. I violated the mandate to NEVER pay for a service job in full before the job started, because this was a major company and unlikely to abscond with my money. My mistake. The installation of both the vinyl (2 rooms) and oak flooring (6 rooms, hall, stairs) was scheduled to start 4 days before the moving company was arriving with my things.

When the prearranged time came to deliver the 52 boxes of oak flooring, The truck didn't arrive until a hour late, didn't have the equipment to allow the flooring to be delivered as arranged in the "compromise". Turns out the delivery truck is a subcontracted company not related to either Home Depot or Carpet Pros (installation company). Several hours later, many phone calls, 2 additional people, & extra equipment, the flooring was stacked on 2 pallets.

A week before the installation, CarpetPros (installation subcontractor) called to verify that the flooring was delivered to their specific instructions. I explained that they were delivered as had been arranged with Home Depot. Another 1/2 day of phone calls & Home Depot had to come back to the house with several people and additional equipment to comply with their own subcontractor's requirements.

The day the oak flooring installation was to begin, the installer arrived. The installers are subcontracted by Carpet Pros who was subcontracted by Home Depot The installer objected to the location that the flooring was delivered to even when shown the manufacturer's installation instructions. The installer said the 3/4" solid wood subflooring had problems (first I had heard anything about that). The installer refused to begin installation. Another day of phone conversations with Home Depot, Carpet Pros, apartment manager, utility companies, insurance company (extend renter's ins) arranged another installation appointment, extended my apartment rental for 1 month (could not extend it further since it was rented.), postponed utility changes.

Because the installer said I had to provide the heat vent covers and cold air return vent covers I spent a day hunting for what I wanted, I took the detailed specs into Home Depot to verify they would be acceptable. Then I ordered them, stained and polyurethaned them. I took another day off work while Home Depot sent 2 people out to change the location of the flooring delivery to satisfy Carpet Pros (subcontractor) delivery requirements. This was the 3rd time the 52 boxes weighing 56 lbs each had to be shifted. Mistake #2: I didn't just tell them to take the flooring back.

Meanwhile, I received notice that the special order items were available for pickup. I brought in the notice to Home Depot and was given a couple of sealed boxes and a long cardboard tube. Turns out the items were only a portion of the special order, and a portion of the online order. Had to return to Home Depot to retrieve the other items.

The vinyl installer (also a subcontractor) arrived for the kitchen & bathroom install. He was ready to leave when I pointed out that the installation directions were for him to reattach the toilet in the bathroom. The wax ring had to be replaced 2 times before a 3rd extra tall ring was picked up and installed. The installer was observed to be putting full weight on the toilet and bouncing on it to get the toilet even close to touching the floor. After leaving, I went to put the floor heat vent covers in and they didn't fit. The 2 vent holes in the vinyl were hourglass shaped so the covers will NEVER fit unless the vinyl & particle board are cut.

Day #1: The installers arrived at the 2nd install date. It is supposed to be a 4 day install (for 6 rooms, hall & stairs). When questioned, I had been assured by both Home Depot and Carpet Pros that there would not be a problem getting the work done. The installers arrived an hour late and worked all day putting in 3/8" underlayment in parts of 2 rooms. I gave the installer the heat vent covers (solid oak, flush installation) and cold air return covers (solid oak). The installer didn't know what the heat vent covers were. He asked me how they are installed. He said he'd never seen them before. When I said that I had the details of the covers approved by Home Depot before I ordered, stained & polyurethaned them, there was another 1/2 day of conversations between me and Home Depot, me and Carpet Pros, and me and the installer.

On day 2, they spent 1/2 day taking out all the underlayment they put in the prior day, then put in 3/4" underlayment. This made 3/4" solid wood subfloor + 3/4" underlayment + 3/4" solid oak flooring!!! I called Carpet Pros & Home Depot to report the change and point out the problems this will cause at doorways, edge of flooring @ stairs and @ fireplace undercut.

By the end of day #3, parts of 2 rooms were completed and part of the hall. I called Carpet Pros & Home Depot to let them know there was about 1/7 of the job was complete and 3/4 of the time was finished. I was told that the installer had extended the install time 3 days. Since the original contract said that installers do not work on Saturdays or Sundays, I had made plans for Saturday. I had to change those plans.

Day #6: The installers made minor progress that day. My estimate was it needed 3-4 more days. There were significant problems with installation (1 heat vent covered over, fireplace undercut not able to be used to. There were gaps up to 1/2" between flooring and fireplace brick, doorways bumped up and down 3/4", wood trim at side of stairs were gouged and damaged, a 3/4" bump up at the top of the stairs, and many other smaller problems).

Day #7. (Sunday) Before the installers came again, I went to Home Depot. I talked to the assistant manager (again) and said I wanted him to come to the house, bring a measuring tape and camera, and I wanted to have him come before the installers arrived for the day. He sent someone else to document the problems. That person notified Carpet Pros. The Home Depot rep, Carpet Pros manager, and the installer arrived to review the problems. I said I didn't want the installers to come back until there was a plan to fix the problems created so far.

I had to move out of my apartment. During the next 5 weeks, I had a half dozen groups of Home Depot & Carpet Pro managers, district managers, installers, etc. They tried to tell me that the installation problems created were because they didn't know about flooring problems until after they started work even though I pointed out the 3/4" solid wood subfloor was clean and bare at the time the measurements were done. After 5 weeks, they agreed, as a "special customer relations decision", they would give me my money back for the flooring because they would not be able to fix the problems. I had to sign a statement that I would not hold Home Depot accountable for any damage done related to the flooring install (which was significant). To add insult to injury, the vinyl flooring that Home Depot installed has started to bubble up at all 3 doorways.

It has been 7 months since I told Home Depot/Carpet Pros to stop the installation. I recommend NOT using Home Depot for ANY installation since there is no communication between the store and their subcontractors (either direction). By the time the installers are also subcontracted. There is no accountability and no oversight of the actual work. It cost $3000 to tear out the bad Home Depot job. While getting estimates to have the flooring redone, 2 companies said this was the worst job of installation they had ever seen. One of them said an installer was fired from their company for doing some of the things Home Depot/Carpet Pros did.

A new hardwood flooring company (that is all they do) delivered flooring upstairs exactly as arranged, on the day and time as was arranged. They installed a beautiful 3/4" hardwood floor without any underlayment (according to manufacturer's installation instructions) so avoided the many problems the underlayment caused. They took 5 days to tear out and install the flooring beautifully. They repaired the damage done by Home Depot/Carpet Pros to the stair sides. I will NEVER have Home Depot do installation of anything.

In the meantime, our carpet was already in, so we told them we would go ahead and buy that and have it installed. Well, a week later, the installers show up and after a bit he tells me, "we have a problem". Turn out they didn't order enough carpet to do the bedroom and walk-in closet. Even though the sheet clearly said to order 15 ft. wide carpet, some bozo at Horrible Depot ordered standard 12 foot carpet. That means we would have had 3 big seams, and still not enough to do the closet. We called Horrible Depot and they suggested rescheduling, but that the carpet would have to be special ordered, and could not advise when it may be in. Guess what, I will be cancelling the carpet order as well. In turn, I did what I should have done in the beginning. I went to a local flooring company, where in under 8 days I will have my carpet and laminate installed. If it were not for the fact that Behr paint is so good, I would never step foot in a Home Depot again.

Next day I spoke to the store with Christine which claimed to be a manager. She said they left because the house had too many people which was the opposite since the house is vacant and has no tenant in it. It was just me and another laborer in the house. When I got upset and proved to her it was a lie she handed me to the manager on duty over the phone without even saying so. She put me in hold without INFORMING me. The manager on duty heard the story and called them then called me back with a different lie. This time she said it was because we had the ladder and a table in one of the rooms. I took a video of the house, showed her the rooms and the carpet removed, and yes one of the rooms had a ladder and a small table that we were using to paint the ceiling AND IT WAS IN JUST ONE ROOM!

Why did not they start working in the 2 other rooms until we remove the ladder. Why did not they ask us to remove it instead of lying and leaving. If we have removed the carpet for them and it was their job, we removed it as a courtesy and to save them time. Why they did not appreciate that and remove the ladder or even tell us instead of leaving saying "we'll come back because we have to go get something from Home Depot?" The sad part is the Home Depot manager on duty is trying to defend the installer and make their excuse sound legit to make me at fault instead of trying to help me and try to satisfy me as a customer, get the job done and take care of my loss not delivering the job on time. She did not even say sorry and acted so biased to the installing company.

After I left the store I got an email from them trying to reschedule it to one month later and acted as if nothing have happened and as if I was going to take that. I have the video and have the text messages with that I texted the installer (Romanoff Renovations) after they left. I had a really bad experience dealing with the manager that handled it poorly and now I'm facing losing my client's trust, and future business and may have to offer him reimbursement which makes me lose even more because of the bad service and the dishonesty of the installer (Romanoff Renovations and Home Depot manager).

I think if it was an experienced Home Depot manager the whole situation could have been handled better but unfortunately things went in that direction which could have been solved so easy. At last I never had an issue with Home Depot, mostly got good customer service, that is why I preferred going there to buy my materials and this current experience was shocking to me because the way it was handled and carelessness the way they acted, and the biased they were trying to cover up the installer made me feel disappointed, treated unfairly and really upset.

Then we get a call that the flooring is in, so we go back up to get it. So once again, we had to wait about 25 minutes for it to make its way to the front of the store. Then my husband asked if he could have a forklift place the pallet in the back of his truck, so we wouldn't have to lift 18 heavy boxes. So they said "go to the lumber pickup area." Then instead they show up at the front of the store with it on a flatbed dolly and at a different pickup area than they told us. So then I had to call my husband, he came over with his truck, and AGAIN he asked for a forklift.

So after waiting for ANOTHER 25 freaking minutes, we finally gave up and loaded it ourselves. The lady at customer service told me they didn't have many people back there working on weekends!! REALLY??? When do they think Joe homeowner needs them most?? HONESTLY YOU PEOPLE HAVE THE WORST CUSTOMER SERVICE EVER!! Shouldn't it tell you something when your AVERAGE satisfaction score is 1??? You suck!! I'm going to Lowe's next time!!

20 minutes later, they called back to say his truck broke down. They pushed it back to 12 & 3. When no one showed here at 3, I had no choice to leave because my children had football practice. Not to mention I had to take 2 days off from work!! Finally, my husband had to call Home Depot's installation subcontractors and chew them out, and let them know how unprofessional this is over them and how we would make sure that people know what a terrible time we have had trying to get $1500.00 worth of carpet installed. Oh and that was only for 1 room!!! Buyer beware!! I strongly recommend you go elsewhere with your money and your time.

So, I call back, and talk to the manager who was pleasant but knew nothing about flooring. So, we go over my quote, and they tried to charge me 2.75 a sqf to remove carpet. Really? I can remove my carpet in 2 hours. Again it's only 780 sqf. So, he adjusts the quote, and sends it to me. Again it's still a 1,000 more than the original quote. I call the quoting department, and they say that I changed the padding and I no longer qualify for .89 sqf installation. Now it's 1.99 a sqf because I went with the cheaper padding. The guy again was arrogant, and asked me what I wanted. I said I want it for 2300, and he said that just not possible. This was the worst customer experience I have EVER had. Home Depot you SUCK!

In the past I've purchased MUCH CHEAPER flooring, so have it last forever, with literally no damage at all. These floors though, the Distressed Maple Ashburn are just such a waste of money. I dropped a tiny flake of an ice cube and got distracted for 5 minutes, I go back to clean it up, and immediately there was a large warped spot. I nearly cried. You also cannot even mop, or swiffer these floors because that would ruin them completely. Not that they are not already ruined, because they are. I am so angry. We spent $4500 on material that lasted not even two weeks. We already have to redo everything. Horrible. Do not buy flooring material from Home Depot. You'd be better off throwing your hard-earned cash in a garbage can, and then lighting it on fire.

I sent images of what the carpet looked like before the cleaning then after the cleaning and it looked like it hadn't been cleaned at all. Three weeks later I went down to my local Home Depot store in Richland, Washington and talked to their carpet specialist. He told me they were not going to do anything. I then contacted the corporate office in Atlanta, GA. They sent an inspector out and he took pictures and made notes. Then 3 weeks to a month went by and I receive letter from them tell me they have done all they can do and offered me a free stretching of the carpet or 30 percent off a new carpet of my choice. I find this offer unacceptable. I have had no further contact with them except to reject their offer. I have vacuumed the carpet regularly and the carpet is slowly falling apart. Strands of carpet are coming out. The seams still show and the wear tracks are getting worse every time I clean it.

Another vendor, not a Home Depot employee. He called Home Depot from his truck. Then got out and handed me the phone. It was an employee from the store telling me I had to pay another $360.00 to have the stairs "wrapped". I told the lady to check the receipt and that I had already paid for that service. After about 15 minutes on hold she got back on and said it does not say "Glue" even though the receipt specifically said charges for wrapping stairs. This customer service person was rude and said if I wanted it done I had to pay the extra. They already had my money and I was listing the house for sale the next day so even though I was angry about it, I agreed to just pay the charges. After the installer was done there was about 1000 square feet of carpet left over. I took pictures and contacted the store. The manager said the measurements were correct and said it was probably my fault.

There was NO concern for customer satisfaction and they had already taken my money. It seems they are too big to care. I contacted corporate, sent them pictures of the overage and a complaint about the store manager and extra charges. The customer service representative gave me the same run around. I will never contract another job with Home Depot. They use outside vendors for their work and do not care about their customers. I notice most of the other reviews are from very dissatisfied customers.

Then the stuff hits the fan. They pull up the laminate and find moisture damage, we told Home Depot (we would pay to have new loan put down) installers said they couldn't go any further. Had to let it dry out. They also said, "We need to put down a sheet vinyl floor then a laminate over that." The worst install of my life. I got a partial refund and went home and cut up my cards! Lowe's has my business from now on. This probably will fall on deaf ears but hey I feel better having said it.

So flooring was ordered and delivered. All furniture and appliances out of the way and I'm all set to go. Right? WRONG!! On the day of installation was when they decided to see if the floor is level. That was a NO... and surprise, surprise they need to check for asbestos. Well, you guessed it, I now have flooring that cannot be put down. So I asked if the hallway could be done. Yup, another snag. They have to pull up the carpet to see if it's level but wait, if it's not they can't put the carpet back down. Now they do have an abatement company they can recommend and a concrete leveler. Why am I not surprised. Total rip off.

My husband and I are seniors, retired and as you know limited income. I feel like I have been totally SCREWED by HOME DEPOT and COOPER Flooring. All of this should have been done before the purchase of the floor. I will NEVER, EVER use HOME DEPOT for any kind of repair. I am so angry right now. I know nothing will happen to them and customers will still be deceived. IT IS NOT RIGHT!!!

Here is the summary. 12/7: Home Depot took the order. 12/21: Home Depot delivered the materials. 12/21-1/4: Acclimated hardwood for two weeks, even though Home Depot said 72 hours were enough. 1/4-1/7: HOM Solutions (the installers) came to install. 1/7: Gapping problem was found and reported. 1/19-3/14: Inspection, message relay, and more inspection, etc. 2/18: Floors were temporarily covered by cardboard after my wife strongly requested it in the store. 3/17: Home Depot district service manager said they would re-do the floor after his own inspection. 3/18: My wife called the district service manager and said we wanted our money back instead. The manager yelled at my wife and said he had to think about it.

4/5: My lawyer called the Home Depot district service manager and was told to deal with HOM Solutions by ourselves; HOM Solutions only offered to continue the unfinished part and told us to take it as is. 4/8: I called Customer Care, and the agent promised to talk to the district manager and look into the problem. 4/17: I am still waiting for the district manager to respond to the Customer Care agent for setting up a conference call. After four and half months, more than 100 calls/texts/emails, and several off-work days, they just told us to deal with the installers by ourselves. They never apologized for selling bad products and services.

3/28 (Mon) As instructed, I called the installer to schedule an installation. The installer told me that the carpet will not arrive until April 12. The carpet chosen is based on a sample from the local Home Depot store, not anything special. And the total time is around one month. Home Depot should warned me of the unusual long wait time. As a landlord this means significant loss of income.

I have to say this job is done at upstairs three bedrooms and 15 stairs. They said they are supposed to do it in one day and they did not finish so came back the next day and finished it and I saw they were shooting nails all over the stairs and I did not know if it should be that way. When they finished, I saw the quarter around are white and I thought they will paint it at the end. They said "No you order white," so they send inspector from US Installation who send the workers. The inspectors saw the nails and said "Why they put so many nails?" Anyway, I said I never order white, especially I said "I do not want any white and my daughter is my witness." So I had to fight with them.

Few months, I took pictures from my friend's home which was done by another company. I research through YouTube and they just put 3 nails on the edge of the stairs. So I called their Corporate office and the customer service in Atlanta. This guy, whose name is James **, 800-654-0688 **, was very helpful but again the Home Depot send another guy from Home Depot accompanied by a guy from US Installation and another guy. These two later guys were just decoration but the huge guy from Home Depot was very rude and his body language was very threatening. The way he stand close to me and lean towards me and the tone of his voice, which he mentioned to me that he does not believe me and he believes paperwork that says I ordered white.

So anyway they asked for another $800 on top of $4750. Make it short, they did change the quarter around but I had to be home another day and clean up after the messy workers who walked everywhere with their own shoes. And that is it, they do not do anything about the stairs and they do not even reduce the price for already damaged laminate on the stairs. I have pictures from the holes in them and I talk to the store manager, he said that is the way it has to be done and I do not know that.

I called the Home Depot credit card company and dispute the price. They send me a letter that I have to talk to store manager. At this point I have no choice to ask help from you guys and am hoping for a just division and act and for your info I am including all the phone # and names: Store #: 401-N Phoenix, ** store manager X **. US Installation: **, Tom **. This has been going on from Dec. 2015. Case #: ** The utter around was done on 02/16/16.

This is not a racist statement, just a statement of fact, and any of the old timers who used to make a decent wage in the construction industry will confirm this. Without Hispanic tradesman working for such a small wage Home Depot could not offer the prices they offer, and companies like JW Flooring, would not exist. Unfortunately for the consumer this means poor substandard workmanship, and lousy customer service. I worked for JW Flooring for a short time as a customer service rep. so I know firsthand how bad their service is. I strongly advise you avoid having Home Depot, or JW Flooring, do ANY construction work on your house. The vast majority of ALL their customers live to regret it. I two words for ALL Hispanic workers across the country who are being used, and abused, by these big greedy mindless corporations, LABOR UNION.

The next day (12/31) I received a call from HDMS (corporate? out of state?) to review my pricing. I asked the HDMS person, M. **, what the final number was. She attempted to re-direct away from my question and review the line items first. I requested the final quote cost 3x's. She would not give me the final number and began arguing about reviewing line items first. I told her I would just go to the store and talk to them myself and I hung up. HD quotes include a per contact history of communications, which is great, because I see that what this rep wrote regarding our communication is an untruth/lie.

Regardless, I called the store and talked w/ Karen, who said the quote had not come through to the store yet, but she would request it. I went to the store that afternoon, (still 12/31) and worked with Scott. We went through the quote, line by line. HDMS had up-charged the job, including redundant, unnecessary work. The floor is new and nearly perfect. The MT never checked it with a level, but I did. There is new drain tile, a new sump pit and pump, and there has not been one dot of water down there since it was installed 5 years ago. The floor is flat as a pancake.

They tried to up-charge me $312.50 me to float the floor up to the raised post footing while I had told the HDMT to stop at the footing. It is ridiculous to try to float up to it. Why screw up a new, level, flat floor? They priced moving furniture and installing trim. There was no furniture to move or trim to install. They priced far more transition/thresholds than required. I only need 3. They priced 5. They wanted to charge me installation for 10% more than the 454 us measured. They wanted to charge me delivery to the grade level which doesn't even get the product in my basement, where the job was priced to be installed! What were they going to do? Leave it out in the snow? There were 3 charges for delivery: a) Delivery fee @ $55; b) second person fee @ $20; and c) a "carry in" charge @ $67.50 (this price was $51 in the original quote); almost a $150 to deliver but that still doesn't get it in the house!

Meanwhile, I can order this product online and get free delivery from HD to my driveway, since I still have to haul it in myself anyways, and save the $150. I have talked with HD regarding the line item pricing issues. HDMS to call me back yesterday. I have not heard anything from them. The quote with the $.89 per USF install expires in 5 days so I assume they are waiting for that day to come and go. There are plenty of other suppliers to do business with and I will just install it myself.

In addition, I was originally told by "E" at the store that HD uses their own company installers and the product I was interested in was not approved for "below grade." Neither of these statements are true. They hire a corporation out of GA, so you will have little to no recourse when things go south (no pun intended), and the manufacturer's website stated that the product was approved for below-grade. Do your homework. Do not be a blind sheep and just take their word for it. Btw, most (not all) employees at the Countryside HD store were knowledgeable and very helpful. This review is not intended to review them.

Nov 16 I called to find out when the installers were to arrive. It was 9:30 it was installed but I ended up with 2 different color in the basement. I took pictures and so did the installers and forwarded them to HD and ACS. On Nov 23 I asked how much longer I had to wait to get this floor done. A crew showed up but there were no supplies to replace the different color that did not match the color I ordered. It has already been 1 week since the discovery of the floor needing to be corrected. We have had to stop unpacking due to this problem. We were told we would be able to move into this home by November 15 and the floors would be completed but they weren't. We had to put all of our possessions into 2 storage units and use a friend's unit too.

We were told to cut cost you chose to rip out the carpeting and strip to sub floors. We had been living on sub floors. Nov 24th I sent an email to customer care of American carpet South requesting a solution and stated I had called the previous week and commented that things can still not get unpacked until this floor is corrected. On November 25 I sent pictures of the problem of 2 different color flooring that was installed in my basement. On November 29 I had sent pictures again. I asked American Carpeting South to look at the pictures. Nov 29 I was still waiting to get the flooring corrected and told them it also started rippling. We, my family could not celebrate Thanksgiving because of furniture and boxes were in our dining and living room.

November 30 my emails to customer care HD stated that I have had no calls or any form of communication unless I initiate it since I original placed the order. I then Informed them their Customer Service sucks at the Tilton, NH store. I received a reply from them that said they could not find my order number and wanted me to provide it. As I stated to them I was not ever given an order number but gave them my address. On another email they stated they could not identify the trouble I was having. They asking me what kind of support did I need. December 1 I informed them the flooring does not match and is rippling.

On December 2 I contacted Regina ** at Home Depot Store Support Center Customer Care Resolution Expeditor in Atlanta, GA which I had left a message by phone of the problem. I heard back from her on the 3rd informing me to contact her at any time if I had any further problems. I responded on Dec 5th of the problem by email and stated that I still had not heard from anyone since I had received the flooring replacement. Dec 7th I told Regina that we had already discussed but still have not heard from the store after I had received the replacement flooring. Dec 11th I received a Customer Care Feedback Survey. I expressed my unhappiness.

Dec 15th I emailed Regina that after 2 months without Thanksgiving and still trying to settle into this house with family members' possessions and now I cannot even bake my Christmas cookies because of all the promises, no shows, show up then leave you, name it I have gone through it with HD. After talking to Regina again Tilton HD finally called me and said they would install on the 28th but no show and no calls and still none. December 21 opened one box that was still the wrong color and left. They told me they called HD Tilton, NH and was told by American Carpeting to leave. But the vinyl tile flooring wasn't installed in my basement on the second or third week of November and did not get completed until after Thanksgiving.

After they were finished they had discovered that the flooring was two different colors. Then Home Depot and American Carpeting were notified immediately. Pictures were sent proving the claim. We have family that have been trying to live in the basement to no avail. We had a very poor THANKSGIVING 'cause a lot of their furniture and possessions had to be stored in my living room and in my dining room. Then on the following week another installer came who wasn't the original installer and refused to correct the original installer's work and left. Meanwhile the different color of tile that wasn't the color I ordered started rippling.

Home Depot again was notified of the rippling, by pictures. Then the original installer came another week or two later meanwhile more tile was sent to my home and more pictures were sent. Nothing was done, they left. So now the basement has gone through at least 5 or more drama events to get it installed. The last event was on December 28th and no show, no calls, no nothing. I have had installers leave because they said they were told to leave and not do anything. Another time they opened one box and decided it was the wrong color again and left.

I can go on and on. I still do not have a floor that is one color and the customer service at the TILTON NEW HAMPSHIRE HOME DEPOT where it was purchased I would not recommend anyone to purchase anything there. All they want is your money, once that's done that's it. We have had to pay for extra storage and renting trucks to haul our possessions due to empty promises. Now it is December 29 and I still have 2 different colors on my basement floor and still have not received a call or even excuses. We have been living with shuffling things around since day one. Now CHRISTMAS has come and gone and the members of the family that are suppose to be living in the basement have had to find places to stay because we cannot get them setup long enough to settle in to live there.

We have had to hire twice, moving trucks due to all of these problems and the inconveniences of me taking off work without getting paid. No work no pay. I could go on and on. There has been 4 times when they came and left and did nothing. I should have this floor for nothing because of everything my family and I are going through and there is still no solution in sight. And I only hit the highlights, there is so much more that isn't said.

Another carpet installation on December 23rd 2015. We were told that the carpet is a glue down even though I mentioned that I believe we had padding on our last carpet installment (same carpet). But what do I know, I am not the "carpet expert". The installers called me for directions to the property and I stayed with them on the phone until they got to the apartment. The installers were supposed to start right away while my husband was on his way to meet the installers to open a bedroom closet for proper carpet installation. When my husband arrived 15 minutes later "NOBODY" was there. We thought the installers may have needed some tools they had forgotten and did not think anything was wrong. The installer promised to call me when the job was done, so I waited to hear back from them.

I called the installer and left 2 voice messages during the day, wondering how the job progressing. Nobody called back. So I went to the apartment at 5:00 PM and was shocked that NOTHING was done (New guests were scheduled for December 26th 2015--we were in time crunch... still are). When I called the 3rd time, the installer picked up and quickly responded that he will call me right back, and that was 5 days ago. I still have not heard back from him. I contacted US installation and was rudely informed that the installer followed protocol--meaning that they do not talk to homeowners!!! I was advised that Home Depot in Sarasota, FL carries ALL fault because they made the mistake of quoting a glue-down installment instead of a padding.

Furthermore, Home Depot's manager Chris informed me that that was not the truth. But that we, as homeowners, have to remove linens and empty draws so that installers can do their installment (this is a vacation rental so there is nothing in any drawers). Today, December 28th, no further solution has been found. The carpet has been paid for, but no phone call back from Home-depot or from the installers. Why is Home Depot working with this "UNDEPENDABLE" US CARPET INSTALLATION COMPANY, gathering endless bad reviews instead of changing this company to a more reputable one? Wondering if Home Depot even cares about so many disappointed customers... So very disappointing!!! We will be trying Lowe's carpet next time. Hopefully they will be better, but I am not getting my hopes up.

I had to cancel my airline res, our hotel room. When I was finally called and told that I should expect an inspector on Friday. What time do I want them out? I said 1st thing. Karen at Home depot, the special order person from Home Depot, said, "Fine, I'll have them there at 7:00 AM." Then she called back to say the inspector would be here at 10:30, I said no, I wanted the 7:00 AM appointment, come to find out, no one is even open @ 7:00 AM. Karen was being nasty. When they did show up, it was 4 cars, 4 women and an inspector. A 5 person delegation of intimidation at my front door. 4 cars pulled up at my house. There was only 1 person qualified to inspect my carpet, and I had issues that took him 3 hours to repair.

He was wonderful and was quite upset with all these non-carpet installers in my home. They even pulled out cell phones and took pictures. I still have issues that have not been addressed. My carpet has been repaired, but my beat up base board, my broken entrance tiles, I will pay to have someone else repair. I don't want Carpet Pros anywhere near my home. Read their reviews before you go through Home Depot. This Carpet Pros are not what you want in your home. New carpeting is $$$$$$$. I expected better customer service, now I just want them to go away.

We discussed it and they said fine they'll try and get someone there on the 14th. Well guess what. They called around the 9th and said the carpet didn't come in on time. It won't be in until the 11th. Still in time for the 14th install. On the 11th they called and said the mill screwed up the production. The Carpet won't be in until the 18th. The installer said there is absolutely no way they can install before Christmas now. They still wanted to come in the week after as they originally stated. I have a bare plywood floor with exposed tack strips, no Christmas tree in the room and 12 grandchildren and six adults coming home for Christmas. I called HD about their guarantee and was told that guarantee only applies if the installers are available and the carpet is available.

The installers did not want to do it before Christmas from day 1. I think the carpet and mill stories are crap and I don't believe it for a minute. I went back and pulled up all tack strips but still have a bare plywood floor for Christmas. My suggestion for anyone buying carpet not just at HD would be if they guarantee an install by date then write a clause if it is not done by that date then a **% rebate to your bill will be applied. HD would not compensate me in any way. Just said SORRY.

Then I had an unpleasant experience with the carpet installer yesterday (12/3/15). I have talked with two persons at the corporate level and worked with a lady at my local store. Short version of the story, I took several hours off work yesterday to get my carpet installed in two bedrooms and on 16 stairs that lead from an entryway to the main living area. The carpet was purchased on 10/24/15 and according to my paperwork, the work was to be completed by November 23, 2015. With the holidays coming up, I understood likely the subcontractors are very busy so I was content to wait several additional days for my flooring.

The window for my appointment yesterday was 12-2. The installer called at 2:18 p.m. and said he was running late. Having grown up and been exposed to construction in some form or another all my life, I 'get' that material maybe isn't delivered, wrong item brought, one of the crew doesn't show up, etc. which then slows things down. The installer said he would be another 30-45 minutes. I thanked him for the call and told him I would see him shortly. At 3:35 p.m., the installer calls and tells me it's pretty late in the day to start a job and even though my materials were on his truck, there was another job he's working on piled on top of my stuff and it will take him 30-40 minutes to unload his truck to get to what is mine. He asked if tomorrow (Friday) was an option. I told him no. He said, "I guess you'll have to reschedule. Sorry. Bye." and hung up.

So, I called my HomSolutions rep and kept getting a busy signal for 15 minutes. I called the corporate office and worked with two guys who both were in disbelief at how I was treated. An associate from my local store was called in to assist with this and she in turn called the regional manager. (Big thumbs up to the two corporate people and the store associate! And yes. I have extended compliments about them to the corporate office.)

To be helpful to the crew before they arrived, I made certain that both bedrooms were completely empty. I wanted things to go as easy as possible for them. The entryway at the bottom of my stairs is clear for them to lay the carpet on the stairs. I was willing to pull the cars out of the garage if they wanted to use that for a work area. Everything from the bedrooms/closets is now stacked in my living room and will remain there until after the installation. I'm not going to put everything back only to move it again in a few days. It looks like I'm living at the flea market and it's not a good look for the room.

As of this moment, I'm rescheduled for 12/9. Once again, going to have to request time off work for something that should have been taken care of 12/3/15. If this were my fault, shame on me. However, it was the decision of the installer not to practice good service and it has now created a huge inconvenience in my life as well as with my job.

I have emailed the corporate office and got a response with a claim number and a thanks for sharing my positive experience with the local store's associate. Nothing was said about the installer fiasco I had related in the email. I hope Home Depot steps up to the plate and admits a mistake by someone who sub-contracts for them. After this last email from Customer Care, it doesn't feel that way... I'm having second thoughts about ever using HD ag

There were lengthwise seams that were raised higher than the rest of the flooring. I also noticed gaping of the ends and sides of the planks. When the flooring was walked on in the kitchen and dining room areas it sounded like I was walking on big black plastic trash bags. I discussed the issues with the installer who said there was nothing he could do about it. He said it was a problem with the sub-flooring. When I contacted HD they refused to fix the floor and instead removed the new flooring on 10/22/15 and left me with bared concrete slab. HD tried to get me to purchase another flooring product and pay for a second installation. I refused so they will not refund me the installation fee.

I have tried to speak with the salesperson, store managers, District Manager and their Customer Care office out of GA at no avail. I hired an flooring inspector and have confirmation that the issue with the flooring was due to the installation. According to the report the concrete sub-floor was not suitable for the Allure installation as per the Allure installation guidelines, and should have been fixed by the installer before installation began. The adhesive residue from old floor was not removed. Loose and old debris was left on the concrete and new flooring installed over the debris. There were deep voids in the concrete which were not filled. There were nail heads sticking up from the concrete. etc.

In addition to doing a bad job they manage to damage the electrical wire on my stove and when they removed the old floor broke the mortar/bricks at the base of the patio door leaving holes that were exposed to the outside and causing bug and cold air to come into the house. More than a month later I'm still living with the exposed concrete slab and I've made dozen of calls to HD, written emails and travel 45 min each way to HD on at least 4 different occasions and I'm still unable to get HD to refund my money. The only information they will provide verbally is that the issue with the floor installation was not due to the installation. The salesperson kept telling me the issues were caused by the flooring I purchased as it was not suitable for the concrete slab, the store manager said it was not the floor, and all I got from the District Manager is that it was not an installation issue.

He agreed twice to provide in writing an explanation as to how HD came to that conclusion but he never followed through on his promise to provide the information. When I contracted with HD to install the floor I was told that the floor had a lifetime warranty and that the installation had a 1 year warranty; Home Depot has failed to meet the guarantees of the contract. I am 65 yrs old and on a fixed income. I cannot get my floor fixed unless I get my money back from Home Depot. The money I paid them came from my insurance company after flooding caused damage to the floor. I will be going through small claims court to get paid for damages and stress that this ordeal has caused me.

I notice that there are many complaints against Home Depot similar to mine; If there is a class action suit in place I'm interested in joining the suit. I have pretty good records of the above information along with pictures of the floor during and after installation. I also have a report from a certified floor inspector which verifies that the issue was with the installation. I appreciate any suggestions you may have on how I can speed up the process of getting this issue resolve as I have given up on working this issue out with HD since they have been unwilling to work with me. Some pictures attached.

By email I contacted some lady over at the HD in Lake Wales, where I am a frequent shopper and have been since my remodel, and at first I was promised that "the HD would work with us to make sure this issue is resolved to our complete satisfaction". Since the 20th of November have not heard back on my concerns and numerous emails with pictures. I have asked them to inspect the flooring in my residence but as the vendor is located in China, still no one has come by and it looks to me like they gave up on me, and now I do not know how to further proceed. Would have preferred to solve the situation amicably as all I am after is a solution which preferably entails NOT another remodel of my home, but now that I am suddenly left in the dark by HD I am unsure of my best move from here on out.

I have made 9 calls to Home Depot and no one is ever available to take my call or the person I need to talk to is "out". I have several major appliances to buy to complete this remodel project. Home Depot was my first choice for this project. If I do not have a schedule for the laminate floor install today, they can kiss my account goodbye. I have made 9 (nine) calls to the Renaissance store here in Albuquerque and there has been no attempt on their part to get in-touch with me. If I do not hear from them today with a schedule confirmation they can kiss my account goodbye. (Receipt # ** 10-31-15) 12:26 PM.

Since then we've talked to the police, changed doors and locks, and installed security system and cameras. We feel like it's just a matter of time before we are targeted for retribution, whether in our home or in a random parking lot somewhere. What can be done to hold USIG accountable for compromising our security? The local Home Depot people have been great in trying to help us but it's USIG who is doing as little as possible and ignoring the fact that their previous employees are confronting their consumers.

There were $534 in extra charges on top of the $1.99 a SF for the laminate. I about fell out of my chair sitting in the store. I saw that 1/4 round was being used with my laminate instead of removing the baseboards. They never even asked me about that. But the charge to remove and replace the baseboards was crazy expensive. I went ahead and bought my carpet and laminate, ate the $50 dollar measure charge, hired a reputable contractor, and paid 1/3 of the installation costs. Whatever you do, if you decide on tile installation, especially for a large job, get several bids. Home Depot would have been roughly $5000 more for installation in my guest house than a reputable tile contractor. DO YOUR HOMEWORK. I have done more research on the issue and I see that this is an ongoing problem with Home Depot.

They are a great retail store. I love going in there, love the employees, and have spent a small fortune. But they should really stay away from installation, or start their own thing. They job out to contractors who charge astronomical prices because they "guarantee" their work. There are great contractors out there who charge fair prices and guarantee their work too. Do your homework.

Of course, I had to purchase the replacement flooring from Home Depot, or redo the entire floor, and after having it installed by the same contractor, the exact same manner, my floor is now perfect. I am just out $750.00 because Home Depot would rather spend that money to hire someone to keep from paying a few dollars more. I am still in shock that this "reputable" business with whom I have spent thousands and thousands of dollars with, acts as if they are a foreign online retailer.

At 8:40 am the installer called to inform us he was given the wrong address, and was at an unknown business. He was headed our way. At 9:00 am we received another call explaining the wrong carpet was loaded, therefore, a different installer would be headed our way once he picked up the correct carpet. At 11:00 am the installer arrived. He began to install the carpet explaining he only had a gold tack strip when we had specifically requested silver when we ordered the carpet. One of the installers headed to get a silver tack strip which took 1 hour.

My husband was upstairs during the installation, and I was gone. When the installation was completed, my husband went down to approve only to discover the installer had left an inch between the carpet and floating floor. So there we had an inch of concrete between the flooring. Why any installer would think that was right is beyond me.

When my husband brought it to the installer’s attention, he claimed there was a misunderstanding, and he would return the next day to fix it. The installer thought he could remove the tack strip, and re-stretch the carpet to cover the inch crack. The installer was to return September 19, to correct the problem. We received a call that morning, and he needed to reschedule. We rescheduled for September 20, at 10:00 am. At 10:40 am the installer called to say he had car trouble, and was on his way. He arrived at 11:30 am. He was very nice, and open to a new idea on how to close the gap between carpeting and floating flooring. This entailed getting a new tack strip of which he did not have. My husband drove him to Home Depot to obtain a new tack strip.

Upon their return, the installer got to work. We checked several times on the progress, and all seemed to be going well. When finished we realized the tack strip had been cut too short on one end. The installer apologized, but explained that he had already glued it down, and couldn't get it back up. We had him cut a small piece to fill in which shouldn't have been expected. However, we were tired of the entire process, and just wanted to be done. That was our experience with Home Solutions. Not great, and something we would never repeat. Thank you for the opportunity to relay our experience. One can only hope this information will help you to find ways to provide better service.

Now, as for day two, very unimpressed and in fact disgusted with what happened. I let these guys in my home, none of them aside from the foreman were nice at all. They were very damaging to the walls, not just small scuffs, gouges taken out of my trim, walls and beadboard I had just installed a week prior. So I called the complaints department and spoke with a man who told me that was all normal and that I would get a $25 gift card to cover my wall scratches. Thanks, because now I really would like to go spend more money at your establishment...

I then walked through my house that night looking for my nearly new Ridged drill I had sitting on the fireplace during the install. Huh, it was mysteriously missing. At first I thought I had misplaced it, but I don't do that with my tools. I have checked the house 3 times and still not come up with it! Which brings me to my next point, called the same guy in customer service who proceeded to tell me, he knows the guys personally and they wouldn't do something like that. Since few of them spoke a lick of English, I'm not quite sure how he knew them so well. That's besides the point.

I am a combat veteran who worked very hard for our money and this country, I have spent over 20k in the past 30 days with Home Depot remodeling our first home since I got out of Marine Corps, I find it disgraceful and violating that I let someone in my home and something comes up missing when it was there that morning. I just want to get this out there so people cannot make the same mistake I did in having Home Depot install your carpet. I hope this gets read and saves a few people some heartache and money.

Now I am trying to get any type of communication from Sedgwick about my claim. They refuse to call me back, so I had to call the corporate office to complain about the case handler not calling me back. I finally get a call back and ask about their investigation they were going to do, and the results were they are putting the blame on the manufacturer because they stacked the tiles on their side, but how dumb are they as Home Depot is responsible because they cut all the safety straps off and plastic. If they left the safety straps on and the tiles would not be falling on consumers feet. I went to two of Home Depots competitors, Menards, and Lowe's. I found out they get their pallets of tiles the same way on pallets stacked on their sides, but we never see that in their stores. Why don't we see pallets of tiles stacked like that in those two stores is because they think of their customer's safety and re-stack them so their customers don't get hurt.

People, avoid Home Depot as Home Depot could care less about your safety, and if you get injured they will just pass the buck rather than responsibility. Well long story short, Sedgwick is putting the blame on the manufacturer, and the manufacturer is putting the blame on Home Depot. I am just going to have to sue Home Depot in small claims court. I am just trying to get my medical bills paid for.

Home Depot then called me and told me they could not deliver without another charge. I should pick up. I am a woman who lives alone, with a small car. I told them to cancel everything, then they said they would deliver. I put an urgent call into them to let them know that the floor was square blocks. Home Depot said, "no. we cut them into uneven blocks." I left for work, and my son let them in to install. When I came home, it was a tile block floor. My rep told me it was easy clean, the installer told my son, "No, you have to buy special wood cleaner to clean the floor, you can't use water." I am extremely unhappy, and I guarantee, I will have no more business with Home Depot.

We wrote two letters to Home Depot's top 16 corporate officers, and not ONE of them had the decency to respond. We don't have the money for a lawyer now, and thought this might be the right route to take. The deck wood is GUARANTEED for a LIFETIME, yet it is decaying. AT the very least, we want to get the wood replaced. The structure (posts) are supposed to be a laminated 6X6 post, but they are not laminated, and they are made of three 2X6's, just nailed together. I have a long list of items that do not come close to meeting the Fairfax County codes. Can you help us get a response from Home Depot?

I emailed the regional corporate manager as a follow up after our phone call telling him that the only time I could have some available to receive the carpet installer was Tuesday, 7/28/15 first thing in the morning. Approx 8:30 am, on Tuesday, 7/28/15, I called the installation company because I had not received an email response nor a phone call. They told me that the installer was on his way to my house (without making sure someone would be there to let him in). Luckily I was able to get someone to wait for him. So, the carpet was finally installed by noon on Tuesday, 7/28/15. I emailed the regional corporate manager again today, 7/28/15, and asked for confirmation of receipt of the email... still no response.

My frustrations are: 1) My husband had to take off a majority of the day on Monday, 7/27/15, original install date, because my mom was not able to stay there all day waiting for him. So, my husband wasted a vacation day. 2) They sent the installer out to my house without verifying anyone would be there to accept him. 3) I removed a portion of the tack strip due to water damage, and they were supposed to replace if necessary. Well, there is a 2 ft spot where the installer couldn't put down tack strip because there is a wall unit that only gives about a 6" clearance between the bottom and the floor. So, the installer doesn't have enough room to hammer in the strip. If he would've been at the house on the original install date, then my husband would've been there to remove the wall unit and he could've put the tack strip down.

Extremely frustrated with the way this situation was handled. One of managers said he would send me a $100 Home Depot gift card for my inconvenience which hardly even compares to a day's worth of vacation for my husband. I never received any response to my emails to the regional corporate manager. And, you would think they would contact me to make sure everything went smoothly with the installation. Never again will I purchase carpet or flooring from Home Depot. Poor customer service.

The supervisor "Jacob" did say that this was not right. He said that they would take care of it and that he saw the pictures and it was wrong. But now he has changed his story and blames me for having the carpet replaced. I do still have the carpet but HD does not want it. There is so much more to the dilemma. Just look at the pictures. Would you except this carpet in your living room?

We contacted the manufacturer directly and were told that if Home Depot wasn't carrying it any longer then chances were that it wasn't being made at this time. We made the decision to go to tile as we didn't want to have 2 different wood colors/patterns in our house and therefore would also have to change the adjoining dining room. We bought tile, all the supplies and tools/saws required to lay this floor. Hundreds of dollars and weeks later, we found the floor, not only online but in a store less than an hour away. The weeks of work, torn up kitchen and money could have been prevented if Home Depot knew what they were talking about. We will never shop there again and will do our best to prevent others from having this happen to them.

The carpet was finally installed and the baseboard person had to come another day. The amount of baseboard we picked up was not enough. We called home depot and corporate and they claimed we only wanted the basement living room carpeted... WHY would we only want one room done if it all got carpeted??? In the end home depot claimed we owe them another $287 for the baseboards even though they messed up. It’s not about the money, it's about the time wasted and principle. This place is horribly run and customer service means nothing to them. DO NOT SHOP HERE!

A week later I called the store to find out when they were coming out to inspect the installation. I was told that it was our fault for not turning on our A/C and keeping the floor in a 'controlled environment'. They refused to send anyone out to check the installation. At NO TIME was I told that you could NOT open windows, OR that it needed to have a controlled environment. It was NOT in any of the paperwork. If I had known that I would have installed a floor that I COULD open windows.

I have complained to a Corporate Rep who took his time in getting back with me. Again I was told it was our fault and it was COMMON SENSE to keep the floor in a controlled environment. I complained further going past the last gentleman and going to his supervisor. I told him that I would like the balance of the charges on my card ($1500.00) waived so that I could afford to purchase a different floor that WOULD be compatible with our environment. After ANOTHER week and 1/2 they called today and said that they would give us 10% off a new floor. I could get a better deal if I waited for it to go on sale! I am at the end of my rope. My Husband is disabled and I am going to retire in 3 years. We waited 30 years to replace our old linoleum floor. I cannot vacuum the floor, it is so bad. Planking is coming dislodged and we are going to have to rip it up before someone trips over it and falls.

I called 5 days before and pleaded with the girl to schedule my install early as I had a long drive to work that night. Nope! She said I would be called between 8 & 10 am with an approx. Time. I came straight from work... No call. Called HD & was told 1-3; called again & was told after 4. I knew the girl had scheduled me last - they could never finish before I had to leave for work so I cancelled my order! I knew that they would NEVER work with me and I couldn't beg them again just to get what I paid for. It's a shame HD customers are treated so inconsiderately. Corporate should be considering a new installation company.

So here it is, 6 PM on a Friday and my installer is a no show. All of my flooring has been removed. My furniture is stored away and my house is unlivable at this point. The manager states he'll call me first thing Saturday morning to try and have someone out.. No call Saturday. I had to call in. The manager said he would check ETA on the installer's van repairs and let me know before 12. 330 rolls around, no call. I call back in & the manager has left for the day & supposedly I've been rescheduled for Wednesday of next week.

Let me not forget to mention that my husband works out of state and had to come home and take off work for this process!!! He will be leaving at 4:30 AM Monday and I am unable to stay in my home with my children!! The manager was apparently contacted and did return my call. I told him I was very disappointed especially since I cannot even receive a COURTESY call to be informed about MY installation. I have literally paid THOUSANDS of dollars for the worst service I have ever received. I have agreed to Wednesday and very firmly assured them if I don't have an installer at my home that AM I will be canceling services and getting a refund. Regardless, after this process, Home Depot has lost my business.

My husband and I were outside working. That night when my husband reached for his pain meds (bad back) they were all gone! Now we have a theft of his medicine for pain. This is the absolute worst experience I've ever had in my adult life with any company. I would NEVER use Home Depot again for any kind of flooring or installation work of any kind.

So, guess what? I'm am out a day of work and no carpet. I am angry that no one took the time to LOOK at the order and match the right product to it. When I showed my paperwork to the installer, they noticed that I had a sample carpet swatch that did not match what they had in their truck nor did it really match what was on my sales slip. It looks to me like my salesperson tricked me by giving me a sample to take home and then switching the product on me. I guess Home Depot figured that since I was selling my house that I would take an inferior product to just get the installation done. I warn anyone. Watch for this bait and switch technique. I went to the store and got my money back, but it took over an hour because no one knew how to process it. So, I was out another hour standing at the service desk. Suffice it to say, I will never go into this store again!

I do not recommend getting your floors done through the Home Depot and their subcontractors. My husband is getting a tetanus shot because of the nail that went through his foot yesterday. We want our money back so we can get it done elsewhere or we'll have to file a lawsuit. I'd add pictures but you can't visually see the nails/staples until you step on them or out pressure on where they're located.

First, you don't just deal with Home Depot. You speak with a salesperson at Home Depot to select the carpet and padding, next you make an appointment for someone to measure your space, then someone contacts you from another state to tell you how the carpet will be laid out and then finally you get a call from the carpet installers telling you they are ready to install the carpet and want to establish a time.

The first measurement was incorrect and was showing $500 more in materials than what was needed. They did not measure my steps and only counted the number of stairs and told me the stair measurements are standard. This happened even when I requested a remeasure. I told both technicians that my house is older and the steps are narrower than steps built today; both ignored my comment instead of taking 30 seconds to measure the width of the tread. My measurements were showing the total cost to be around $2000 and they were still coming up with numbers about $200-$300 more than mine but significantly lower than the first estimate.

I decided it was best to go back to the store and speak with the sales rep to explain my situation because the tech on the phone, the one doing the layout, did not understand what I was saying. The sales rep could not use my measurements because any mistakes would be at my cost. He said that any carpet that is 12 feet wide (standard width) and any distance in length would be refunded to me after the install. He said I must inform the installer of this or they will throw out any extras. I also requested that the carpet not be cut for the hallway and to bring it as one piece to cut on site. I thought this way I could explain to the installer my issue and he could determine the best way to cut it. The sales rep said it would all be in the notes of my contract and would be done as I requested. The carpet was all pre-cut before they arrived. I even spoke with the install company, when they first received my carpet, to not pre-cut it and they said they would not.

Home Depot agreed to refund me the money without a return and let the installer cut the carpet. The refunded amount was about $200 and was exactly what I had told them it should have been from the beginning.

Issues: 1) Had to make 2 separate appointments for measurements that turned out to be incorrect. 2) Found out that they add extra inches on to the dimensions to cover themselves for bad cuts by the installers. This also gets added to the amount of padding needed. 3) Spent 3 hours at Home Depot working out the details because of wrong measurements, only to have it all be for nothing. 4) Had people taken the time to listen to what I was saying it would have saved Home Depot money and me hours of frustration. 5) Too many chefs in the kitchen. Nobody to take true accountability to prevent the issue from happening to others. 6) Installer came from a location that was about 50+ miles away. Takes an hour and 15 minutes. 7) I was told the carpet would be left clean and immaculate before the installers left. Carpet fibers were all along the edges

I won't say to not use their services but be aware of what you are getting yourself into. I like the carpet but in the end was it worth the price? Every install will have some waste but the amount they were showing, because of inaccurate measurements, was excessive and I was the one would have paid for it. We live in a society where we throw so much away and we need to be mindful of maximizing our resources. Home Depot should be stepping up to prevent these things from happening. I would have been okay with paying more in labor to minimize waste. Nothing is more frustrating than paying for something that gets thrown in the trash because people don't want to put in the extra effort.

We also had issues with our 2 small bedrooms. One of the bedrooms was supposed to be grey, they ordered chocolate color and tried to sell us the incorrect color at a discounted rate. We declined and it took another 2 weeks for them to order and install again. Both of the bedrooms and the stairway have significant scratches and gouges in the walls requiring one of the bedrooms to be almost completely repainted and drywall work to be done. Drywall work requires at least another coat of primer and 2 coats of paint. All of our mahogany woodwork around the door frames and windows was just refinished 1 week before the install. Crew 2 was careless with dragging the underside of the carpet into the rooms requiring us to retain our newly refinished woodwork.

It's been 3 weeks after the 2nd install - new carpet on the stairs and grey carpet bedroom. I haven't received any calls from Home Depot to make sure we were happy with our install. You would think if you had a very unhappy customer you would make sure they were satisfied. I called ** at the Lake Delton Home Depot and she didn't even remember me sending her pictures of the damage. I asked for compensation and ** said there was an unpaid balance of $40 in the difference from the commercial carpet to the replacement carpet of the stairs - "what else are you looking for, I'll scratch this difference?" $40 difference for waiting around 6 weeks to get carpet installed and doing 2 weeks in costly repairs? Who knows when we will be receiving our promotional $100 gift card since our order still has a difference, what a bait and switch promotion... We will not be ordering any flooring or carpet from Home Depot and I recommend no one else does either.

When they started to take it out we discovered the loose squeaky boards didn't have the padding we paid for under the flooring. We told them to stop. We want the floor fixed and Depot held accountable. They want $700 more to pour a leveler where the padding should have been in the first place. At this point I feel they want to remove my floor and the evidence of their deceptive practices. This has been a lengthy, stressful struggle.

I also received different information from the Home Depot expediter and the installer which left me wanting to end the deal due to loss of trust with Home Depot and an uneasy feeling...and after much questioning between both parties thinking my thoughts were that my wait time would clearly be much longer than 4 weeks. I went on 02-27 to get my refund and they could partially refund my credit card but hadn't onetime refund the installation so we asked to talk to a manager to find out why no one knew how to do this task. We did finally receive full refund.

Today after stepping on the nails while carrying in groceries, I called to cancel the carpet altogether and they have told me I will still need to pay for the carpet since it was a special order. They do not see that they have a major liability on their hands leaving my basement with sharp nails sticking out of every step from the tack strip. I do not have the carpet and will not be paying for it. I plan to go to the store on Monday and make a major scene until they cancel my order.

The re-measure was done and found the first one had been off by 94 sq feet. My quote came in the next day and much to my surprise, the amount had increased. I ask how they could justify an increase in price after a decrease in square footage and they said there would be more waste than they thought. I call BS on that. I cancelled my order and shopped locally.

Day of delivery came and driver upset as he is not "supposedly" unable to deliver below floor level. However, the HD HEADQUARTERS assured me it would not be a problem. In addition I just had surgery and would be able to get the floor to the basement where it would need to sit for a few days. The delivery man offered to bring it down but not after so many "I'm not supposed to". I got fed and told him to bring everything back to store as my whole experience thus has been horrible. He happily said he's not employed by Home Depot and didn't care. Ripped delivery slip from my hand and took off.

Called Home Depot about what happened and pretty much said they could not do anything. Nevertheless, I cancelled my ordered and went to an independent flooring store. They too questioned Home Depot's measurements - as they have had an issue with other customers with inflated measurements. Perhaps everything happens for a reason. I am sorry for you all who all went through installation with such poor service.

After moving all the boxes up several flights of stairs, he noticed two dye lots and after checking found they had given him four different dye lots that were so different as to not being usable. That was a Friday night. He went on his own time back to Home Depot to check the warehouse himself and discovered he could not find enough of any dye lot the next day.

Sunday I went in to talk to the flooring manager and had to take a POORER quality to match the same price. Another delay in delivery made me miss my window of opportunity to have the installers in and the next appointment was another six weeks away. In the meanwhile, I had the bedroom furniture in the living room and was scheduled for major surgery and my sister was coming from another province to help me for two weeks. So we both had to sleep and live in the living room while I tried recuperating from surgery in which they remove part my knee and implanted a prosthetic.

Meanwhile, I could not move my furniture from storage for a total of three months at a cost of 250.00 a month, all because they thought I would not mind them dumping their tail end garbage on me. All this without any compensation. I think this is a very rare thing to happen, but if I were Home Depot I would have just taken the bullet and reduced the price significantly or up the quality of the flooring. I will never use them for flooring again.

I called Stanley Steemer and had it done. The original carpets from 2005 on my stairs, hallway and master bedroom came out great. The home depot carpets still looked horrible. I filed a claim and they sent out Doug ** from JW flooring. He reported that the discoloration came as a result of me 'spilling' something on the rug. Let me point out that I live alone, work in a casino, never eat in that room, and always keep my shoes clean including polishing all my pairs of shoes every week. Home depot said that my thirty year warranty was now void. If I wanted an independent inspector to look at my rug, it would cost $290 and I would have to pay.

Here are some pictures of the rug. Note the heavy discoloration where you first walk onto the rug from the kitchen and the from the garage. There is an area in the middle with hardly any discoloration. What kind of spill would cause this? Also, there are some pictures of the stairs and master after Stanley Steemer came and they look great. And this is the original carpeting that came in the house in 2005. AND, that's with a family of 6 that previously owned the house for 7 years before I got there and they left numerous stains and dirt, that all came up! At this point I am going to contact corporate office and see what they say, any advice would be appreciated.

They installed the carpet they had the next day and did a pretty good job. They reordered the carpet for the other rooms and the install date was set for November 3rd. At this point the process went horrible. The install job was terrible. The seam in the great room was standing out so bad it looked like the carpet was not put in with the grain going the same way. All of the areas where the carpet joined other flooring looked terrible. (I joked that Stevie Wonder could have done a better job.) I told them not to put any furniture on the master bath tiles because they will crack under the weight. I walked back in the bedroom and saw the furniture on the tile and sure enough two tiles were cracked. They said they would fix it. The flooring group sent a different person out to fix the seam and the other mistakes on the carpet. This guy did a fantastic job. The tile person replaced the tiles and did a lousy job grouting. He did not remove enough of the old grout and with the new grout being a different color the differences stood out. So back to the drawing board.

The plan was to re grout the whole floor so it would match. That date was supposed to be the second week of December. That date was postponed to the day after Christmas and the following day. They had us select the grout color which was a smart move and the person showed up and we were told to expect a two day job, in less than 5 hours with only using hand tools (no power tools) the grout was removed and replaced. Already the color differences were showing because all of the old grout had not been properly removed. He said it would all dry lighter and match. No, it did not! The more it dried the worst it looked. So after letting it dry a few days and seeing that it was only getting worse I ended up doing this myself.

Back on November 5th I had written corporate and a person was very nice when he talked to me. But I have heard nothing but crickets since. A district manager called to ask how I felt things went and I told him all of the problems and how long it took to do the job. He sent me a 100 dollar Home depot gift card for my troubles. Yep that seemed fair I told him. That’s 20 bucks for each time I moved the electronics out of the great room. Almost 3 months with items stored in the dining room. Sure 100 dollars plus the credits early on made me feel all warm and fuzzy. After my letter reached corporate, there was a person at the local Home Depot who went over and above the call of duty. She stayed in touch and when she heard about how bad the grout job was, she offered another 100 gift card to reimburse me for the tile grout tools I had to purchase.

So a simple carpet job turned into a 4 month journey. I cannot and will not recommend home depot for any service or installs. I will not even consider them for any work we need in the next few years: cabinets, appliances, counter tops, basement carpet.

So.please be aware that NOW Home Depot is only a "showcase" for other "companies" in flooring sales. Our carpet order and install was quickly shipped off to "Americas Carpet". So let's tackle that first. Inundating phone calls started coming in quickly and continually from this company that used every number you gave them- back to back- if they did not get someone to pick up the phone. WE DO listen to messages left on our phone guys! Could they have known they were interrupting a bathroom break, or trying to get a crying baby to sleep, eating, or just plain busy? Didn't matter. They apparently are to get "a person". Wonder Who dictated that brainy thought!

We ordered 5 large rooms and a dual stairway to carpet - well over 1500 sq. feet. It was determined to be a 2 day job. Somehow that all changed. The installers- driving from Florida to our Pa. home through the night - arrived at 1 pm. Now we had also paid to have the furniture all moved from the rooms. Ours is NOT an empty home- but one well-lived in for 25 years. It is full of furniture, beds, dressers, etc.- you get it. So while I was at work, my husband text me that they arrived at 1 and proclaimed they would be done the very same day. I told him no way could that be. My husband is a nice guy and a push over when it comes to these things.

I had a Board meeting that night and arrived home a bit after 7:30. My large home was lit up like a Christmas tree. Every light in 12 rooms was on. Seeing two unmarked vans in my large driveway blocking me from any of three garage doors was frustrating. I could NOT get in my kitchen door because it was filled with furniture. I was tired and hungry and couldn't believe the mess I had just walked in to. As I squeezed in, I asked one of the workers to stop and finish the next day. He did not even acknowledge me. I found my husband in another room and he visually indicated his frustration. He was overwhelmed. He had been dealing with non-English speaking immigrants for hours. Really, we are not racist. REALLY! The lead guy spoke broken English. He just wanted them out of there so was allowing them to hastily lay the carpet. The workers, who were quite young and wearing the low-riding baggy jeans, seemed just to be inexperienced "helpers". The 8 hour install was performed unprofessionally, hastily, resulting in many problem areas AND broken items in our home - of which now I am told "is to be expected". Now who expects an antique door chime clock that is six feet off the wall to be broken?

Just "some" of the problems were "un-tacked" pieces in corners, cut cable wires, broken air registers, carpet bubbles at doorway edges, and lousy or no tacking around the living room brick floor in front of the fireplace. The list was long. We were then told that THIS was to be expected also and we had to make arrangements again to have ONE of the "installers" come back and fix the problems. Then we were to open an insurance claim with the company to register for replacement of the broken items. I am appalled at the nonchalance of it all. Customer service is at an all-time low.

This started the week of Thanksgiving and now the week after Christmas the saga continues. Home Depot has taken a hands-off approach and passed the entire issue off to the installer. My contention is that it IS a Home Depot problem. I have been unable to "rate" them on their homepage. It is amazing to me that I am seeing nearly 5 stars for this carpet and install. I fully believe that the rating is fabricated. In 5 short years they have contracted the install services to another contractor who appears to also be sub contracting. Does Home Depot not care about appearances? These men (YOUNG) present in my home were not dressed presentably to perform the contracted professional work that needed performed. NUMEROUS phone calls have come from the carpet install company trying to resolve outstanding issues. WAY too many calls have come from them. This was a slam dunk two-day install and Home Depot dropped the ball royally. I WILL contend this is a HOME DEPOT problem rather than an "America's Carpet" problem. I went to HD to purchase carpet. The blame lies solely on them by contracting out the 97 cent install to the lowest bidder. By the way, I only went back to HD due to the previous install years earlier. I had no idea about the 97 cent deal- I didn't care.

I refuse to even give Home Depot ONE star for this. What I do want is this carpet taken out and my money refunded. That simple. I would rather have bare floors for now.

One last piece of advice Home Depot - get OUT of the carpet business. You cannot deliver on your advertised promises.

The contractor walked off the job at 3 saying they couldn't proceed. We physically went to Home Depot because no one would return calls. The Store Manager said that they'd find a contractor to remove the flooring so that the work would be complete by Thanksgiving. My husband and I moved furniture that night so that we and our kids would have a place to sleep. We received no calls from Home Depot the next day, and no responses to the messages we left, so we hired a contractor off of Craigslist. He's here, on Thanksgiving, doing the work. Home Depot took no responsibility for the work, calling it "an unforeseen circumstance" since the flooring was glued down and not nailed down. Per the flooring specialists we contacted, using glue is required by some manufacturers, so this cannot be unforeseen.

Home Depot or the contractor, with whom we have no control because we have no contract with the company, failed to properly bid the job. We're cleaning up the mess. We've spent three days dealing with the issue, and our Thanksgiving is ruined. The contractor will be here all day. Lesson learned: do not work with a big box store that hires out. They will not take responsibility for anything that goes wrong, and the customer is left trying to resolve the problems. We paid Home Depot to be the General Contractor, yet we ended up doing so without compensation.

At 6 pm, Home Depot called and left message for extra amount $370 and $70 for lost day. He is on vacation next 2 days and can be reached on Saturday. On Saturday, I called and the manager (Jef) said "the installers are closed, call on Monday." On Monday, I called and he was not there. So, I went to the store and spoke to the expeditor who contacted the installer and told me they want about $900 extra for leveling the floor.

Today, they are supposed to call me. I have told Home Depot several times that I am travelling on the 30th of November and I need to know what they would. I told her that I only want what Home Depot quoted me and nothing more. In the meantime, I paid 90 percent of their quote. My rooms are in mess now until this is sorted out. Looks like I cannot do anything until I am back in 6 weeks' time.

The measure guy did not mention this to me, and did not bother to check the level of the floors. He could have checked this easily because the floors were the foundation and completely exposed. So, I had a contractor put down quick set level, and a week later USLI came back and said that quick set level was still not dry (even though I ran fans on it all week), and then they came back a third time about a week later (after we moved into the house), and told me the floor still was not level, so they would not do the job. The flooring department manager at Home Depot was no help, and did not care that we were in a bind with no den floor after living in the house for a week, and we had recently spent thousands of dollars at her store. Very Frustrating. I then called Lumber Liquidators and they sent out an installer who dealt with the little bit of leveling left to do, and finished the job in a timely manner.

Don't think that you are getting a good deal with any Home Depot promotion. We used Lumber Liquidators in the past, and I was trying to save money by taking the Home Depot - never again! My dog got hold of my Home Depot credit card the day after this happened, and chewed up the card. Fine with me - good doggy!!

My (adult) son and I went in to order and the young guy kept referring to a color that was on the sample card but not the color I was interested in. I was told I could not order until it had been measured. Wasted trip! I scheduled the measure, went through everything with the estimator, where and how ie: capped stairs not waterfall (extra charge of course), tucked not transition strip and most important as few seams as possible I understood more carpet was need as to avoid cuts etc. I went in to order. I chose an upgraded padding which I paid extra because I wanted the barrier on both the top and underside! I was then told I need to take the paperwork and pay at the front checkout.

The cashier overcharge me and could not reverse the sale because it was a special order so I had to go to customer service. My cc company said HD needed to release the charge or I would be double billed. I waited almost 2 hours and nothing could be done that day! They told me they would give me a 10% discount for all the trouble (never happened - they only gave me 10% off the padding). I went back once but still not done. It was now Aug and I wasn't well enough to go back again but was told I could pay over the phone and they would send me the receipt. Quick side on vinyl... I opted not to do it at because the sheet vinyl for my 12 x 15 kitchen was around $350 but the install/labor was quoted as $775ish! Home Depot called a week later saying the carpet was in and they wanted to schedule an install date! 1 week! I hadn't even scheduled the painters yet because of the special order time I was given!

I went to Home Depot in Oct after I scheduled the install to check out the carpet sample as to compare it to the actual carpet, but it wasn't there nor was it even in the system! There was however an almost exact match but different name and color names! I was told they could not find my order in the system or my paperwork and I would have to wait 2 days for sales mngr, the same day I had the install scheduled. I was told I could drive 20 miles from my house to the warehouse to check out the carpet but I was unable to do that! The installer sent me a cell phone picture and it did not look like the same color I ordered. He said the warehouse was dark and carpet was a very light color! I must add that I had my house, closets, etc. emptied for the install and was living in my bedroom! I had arranged for help on the day of the install to move the remaining boxes and furniture.

I scheduled the install for early am but I was told it wouldn't be until 11am then not ‘til 1 it was almost 2pm by the time they showed for a whole house install! I went to check the carpet and it was not what I ordered! I was told by Home Depot that because it was special order and no long available that I would have to get them a sample and they would in turn have to send it to the manufacturer for analysis! I would be responsible for the cost and possible restocking/shipping fees. They said they would come back the following day to do the install if I still wanted it. I told them I would not be able to have anyone there to help move things and they said they would do it because there was only one room. I also had a furniture delivery scheduled for the following day at 1pm and I told them I confirmed the appt and would be charged if it was changed within 24hrs. They said they would have the rooms ready so it wouldn't be a problem.

The furniture came and they were still installing as it was being brought in! I heard them on the stairs so I went to check and it was waterfall! I told them to check the order, they said sorry and would reorder more carpet and fix it, but I pointed out they could get this carpet! I think I got an $8 refund! They cracked and gouged the quarter round and I was told they would fix it! Have not heard or seen them since! I feel totally scammed! No one was willing to help! The buck was passed from salesperson to managers (if they were even the real managers). It was not what I ordered but I could not gamble on losing the money I had already paid. I do not even have a copy of my receipt! I do have the cc charge on my acct! The double talk was well rehearsed and the condescension was abhorable! Worst experience ever!

30 days later Home Depot sent a sub contractor crew to my home named 2 Crew Corporation. The workers went downstairs, ripped up all the carpeting from the entire basement. (I had contracted for removal of existing carpet)..... cut my carpet into small pieces and threw it into their van, and then informed me they could not put laminate in the basement because my basement had a 70% humidity level. They felt my floor was 3/4" sloping in the TV room. I asked them why they had not checked these things before destroying an entire 1,000 sq ft of my carpeting? They shrugged. The 2 Crew supervisor called me and told me the product was not warrantied for my type of humidity.

The Home Depot store manager Lindsey told me that I needed to come to the store and choose their in stock 72 hour carpet in order to complete the job. At this point I realized Home Depot was pulling a bait and switch. The bait is the promise to install 100 feet of laminate for a promotion price of $500. The switch is to insist I could only have a certain type of their carpet. I pointed this out to Lyndsay's store manager Mr. **. Mr. ** brushed me off like a nuisance. At this time, Home Depot has told me no refund for the installation or the rip out of my existing carpet nor the delivery nor the measuring will be reimbursed to me. IN fact Lindsey told me I was lucky that I got to use the installation deal on 2 upstairs rooms I also ordered the same laminate for, because if I had paid their normal $1.50 installation a square foot, I would owe Home Depot a lot more money.

Wow. Let me get this straight. I purchased a product and followed the terms of the Home Depot contract. Home Depot had an employee come to my home, measure, and tell me the product will work great in my lower level. I paid this employee to come and for his expertise. Then Home Depot sends over a sub contractor who by the way spoke broken English and also smoked on my property....who ripped out all my existing carpeting and then said---"sorry your carpet is in our van - see you later lady". Now Home Depot refuses to refund money or do anything to help. They also refuse to complete the installation of laminate. I know what you are all thinking... isn't there a contract? Why yes there is! My contract has a clause that reads, WHAT SHOULD I EXPECT DURING THE INSTALLATION?

Flooring installation is a construction process which is customized to fit the style of your home. As in any construction process, there is always a chance of unforeseen issues. Some issues cannot be detected until the installation process has begun (i.e. moisture damage, floors with structural damage, asbestos floors, etc). If unforeseen issues are discovered upon the removal of current flooring, a Change Order may be required and additional charges may apply to the installation. I have humidity and a floor slope of less than an inch. I have no moisture damage, structural damage, asbestos damage. Supposedly I have humidity. Hmm? That's not a exclusion in my contract Home Depot.

I called back and spoke with a woman (fifth person I had dealt with so far). She said they could not find confirmation of payment. I gave her my card information again. She said someone would call. I did not get a call. Went back to the store and asked for an installation date. I was taken to a manager's office where I was given a phone number to call and ask an installation company for an install date (this was not a Home Depot company but a sub contractor). I said, "no you call him and get me an installation date". Once again I was told someone would call. After 2 days I called them and got an installation date. After about one week I got a call from Home Depot saying they have ordered the wrong carpet, could I come back to the store and confirm what I ordered. The install is now going to delayed. You rate the performance because I can't.

We finally settled on a day when I could get them in the house (that we were not yet living in at the time) to measure, and I told them to call me when they got there so I could be sure that they got the correct rooms measured. Of course they did not, and I received a quote for $500 over what they had initially estimated. I reviewed the measure, and found that they had added on an additional room DOWNSTAIRS, when I specifically told them that it was only the upstairs that I wanted carpeted. Normally, I would be shocked by the quote, but after seeing how shady Home Depot is with the quotes and estimates, I kind of expected it.

After straightening things out, we finally ordered the carpet and they told me it would be a few weeks until the carpet arrived. They then send you off to some company called Home Solutions that takes care of the install. You have a better chance of getting hit with lightning than you do getting a hold of these people on the phone. 6 WEEKS LATER, they call and tell me that the carpet had arrived and we were ready to set up an install date. We decide on a date and then they told me they would call the day before to specify an exact time.

After calling them and leaving several voice mails the day before to try and figure out when these yahoos were coming, it climaxed with 0 success... leaving me to wonder if they were actually going to come or not. The next day, which I had requested off from work (Day of Supposed Install), I call several more times in the morning to try and figure out when these mystery men were coming to lay my carpet. NO ANSWER ALL DAY LONG. They finally call the next day to apologize on their techs calling in, and we proceed to set up another install date. At this point, I would've gladly taken my service elsewhere, but we live in a remote mountain area with good ole' Home Depot being our only option.

Anyways, we set up another install day, which I can't make, but my dear wife who had just had a baby was able to get off work in order to be there. Two days of missed work out of our budget to try and accommodate these people to lay our darn carpet that we paid plenty of money for. Well wouldn't you know it, the same issue of not being able to get a hold of anybody to figure out when the hell they were coming to our house.

Day of rescheduled install, we finally get a call from one of the techs saying they wouldn't be there until the afternoon now. Perfect. Wife has an appointment for our infant son to get to, so I leave work early to get to the house to let them in. More money gone. The installers work until late that night, and you think at this point, with the steam coming out of my ears from this whole ordeal that they would be sure to clean up well. They left all of their scraps and the giant leftover pad that I now have to take to the dump and spend more money on.

WOW Home Depot, I hope you're proud of your customer service and glad to know that I will never be coming back to your stores anywhere in the country as for the rest of my friends and family. I will deliberately drive 50 miles out of my way just to make it to another store where they will actually appreciate us as customers. For anybody out there trying to decide if Home Depot is the right place for you for your install, say NO, just like you'd say no to drugs. Run away as fast as you can. I am not the only one with this same heart break; I have had friends and family from other store locations with the same problems. Hope this helps!!!

The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT, they do not care about its customer. From Home Depot's website, the carpet, "guarantees long lasting performance with 20-year abrasive wear and texture warranties as well as a lifetime stain and soil warranty." This is a joke! Good luck collecting on this warranty.

The backer board is not firmly attached to the plywood sub-floor and now it trampolines causing tiles to crack. So the install is defective, but the labor is not covered under warranty. To get them to cover to look at it $75. Meanwhile I still have $4000 to pay on it. So when they say "You know it will be done right by the Home Depot" fuggetaboutit.

They told us to throw it out because the stairs needs to be one piece. That was obviously not true when the installation company came today. They asked for the left over carpet from the last installation. Obviously, we already threw it out as Home Depot has told us to do. We paid the whole price of the carpet that was brought to our house in June. Now, the installation company told us we would have to buy some more carpet for the stairs because they don't have enough. Why would Home Depot tell us to throw carpet away that we actually paid for? If they weren't sure that we were going to need it, why didn't they just asked? I feel like Home Depot pretty much just cheated money out of us. This is definitely NOT okay. Tips for the future? Make sure you get your measurements correct and get the facts straight before asking Home Depot anything about carpet installations.

Here is my future course of action. I will give the store manager one chance to make it right next week or I will see how many of the local TV stations consumer advocates will be willing to put my story on the air.

After speaking with Customer Care and several other people they got half of my order from other store and had it delivered. I now have half of the flooring down. They stated the other half of the flooring would be in, in two weeks. I was leaving on vacation and made arrangements for the store to contact someone I paid to house sit so that I could have the floor done while I was gone. Well no surprise after I returned 2 1/2 weeks later they never delivered the floor. Today another week later they were suppose to deliver the floor between 10 am-2 pm and guess what..... it is now 3:30 pm and no delivery and no call from anyone! I am so sick of this runaround. If I did not already have half of the flooring in, I would cancel. But I am stuck and they clearly could care less.

I am sick of being treated like the 'stupid woman' when I go to purchase something at Home Depot - you know what - I am not stupid and my money is green. I want customer service and I want respect - something apparently Home Depot does not value. Going to Lowe's tomorrow - they are more expensive but Home Depot just cost me $1500 and I have no carpet.

Home Depot used to care about the customer. We were told on every install to do what was needed, to do it right. Cost was not an issue. And to tell you the truth, from my perspective, they attracted the best installers I had the pleasure of being in company with. We were happy because we could do the job right, and when we left, the customer was so happy that on many occasions we were given a tip!

But soon things changed. As soon as they got market share (by putting many of the smaller home improvement companies out of business, at least here in Canada) things dramatically took a turn for the worst. The worst thing they did from a customer and installer point of view, in my opinion, was to hire an Installation company, a third party middleman who looks after the installations. This puts them at arm's length and insulates them from all kinds of liability and responsibility. In our area, the manager of the installation company held a meeting with the installers and made the point that they are "numbers" men, which meant to me that dollars and cents were more important now than keeping the customer happy. This has proven to be the case.

It was not long after they implemented their new arrangement that I left. I was quite sad about that because while they cared about the customer they were great to work for. But when you show up to do the install and the customer is already at their limit, stressed out from all the abuse and lies that they have already endured, it is not a good scene, and time to leave.

Now from my perspective, Home Depot is the worst flooring company in the market place. I have been called back to fix and/or replace numerous Home Depot installation jobs, every time, at the customers expense, which really isn't fair for the customer. But they do kind of promise the world to get your business. And at the cheapest price. If it is too good to be true...you know the rest. Please watch out, and expect that a good job does cost more - that is life.

In the paperwork, it states that additional leveling would incur and extra cost and we were fine with that. Nowhere does it state they can leave the job for any reason. They allow 1 bag of leveling agent per JOB, whether the job is 100 sf or 1000 sf. REALLY? At any rate, they didn't even offer to do the additional leveling. Said it was out of tolerance. I later learned they told their supervisors that the floor was "falling apart". Uh, no it's not and have pictures to prove it.

This was from the Round Rock, TX Home Depot. Their management is absolutely horrible. Had 3 meetings with them and they never even made an effort to make things right. Just told us to get it leveled and then they will come back. What trade is going to level for another trade? And, what trade is going to want to follow another trade's prep?

We've had 6 professionals look at it and they all have come up with the same conclusion. Their installers (FPN - Flooring Pro Network) just didn't want to do the job because there's not enough money in it. Home Depot pays them under industry standard and FPN is nothing more than a brokerage house that subcontracts installers. All the pros that came out to give me a bid said it's not big deal and gave us a bid. I've asked for corporate to contact me and of course ... nothing. Any attorneys out there willing to give this a run? Perhaps DTPA violations here as well. We've been living on wood subflooring for about a month now. Our house is a mess. I've lost time from work because of all this. If so, contact me at **.

This is where it went to crap. The day before the carpet install, I received a call from the store stating that the reserved carpet was not actually reserved, and that they didn't have enough for our project. The store did substitute a similar carpet that they had in stock and no additional cost, but I didn't appreciate being lied to by the sales person. At this point, I was also expecting an install date for the laminate, but that didn't happen. It took an additional week for the install company to even contact us to set up the install because the store hadn't notified them that the materials had been picked up. The installer didn't have an available time for another 2 weeks, which now put the laminate install AFTER the start of the new renters time.

Today, as the installer arrived he asked if the removal of the vinyl flooring had been discussed with me, which it hadn't. Apparently the person who took the original measure didn't note that we wanted the laminate removed, which we asked him to do at least twice. This added another $300 to the install, bringing the overall price in line with what Lumber Liquidators had quoted for the entire house. I have a call into the store manager, but I seriously doubt I'll even receive a call back as this whole project has been nothing but a hassle.

* I ordered stock builder grade carpet to be installed in Great Falls, MT and they told me it was a 2 week install wait from the time of purchase. They came and measured 4 days after I purchased the carpet from them. A week later and no one calked back. I called them numerous times and each time was told they would get back with me.

* Almost 3 weeks later I called and asked to speak to a manager and spoke to Gabrielle (Gabrielle assistant mgr, and then later John installation mgr) and was told that the installation will not be performed for another 4 weeks (that's right, almost 2 months from the date of purchase)?! Called Home Depot corporate customer service and the customer service lady (Tanisha sp?) was not the least bit apathetic or surprised and told me there wasn't much she could do with this store location. I'm just trying to think what story I will hear next month when they don't call or show up and have called Pierce Flooring and two other companies there and all are able to install in 3 days.

* I will go that direction, cancel my order and get a refund as this has cost me a possible house sale.

If you are dealing with any of these people don't, walk away from the store, run! Buyer beware - they don't give a ** and will tell you whatever you want to hear to get the sale.

Had to go to customer service desk to pay. Here we go again. Wrong price on the carpet need to get "the same manager" who took 20 minutes to show up to do the same override as if the price was being reduced. 4 days into this debacle. Again I asked, "When will the carpet be installed? 72 hours?" I ask. Manager says the 72 hours on the signs refers to "72 business hours". Funny it does not say that on any of the signs. 3 days later, it's Tuesday. No one from Home Depot carpet install has called. I have no idea where my 72 hour carpet install is a week later. Getting ready to go back to the store, file a complaint and cancel the order. Do no go to Home Depot for carpet. It is a waste of time. The scam was using the wrong price to compute the estimate for the carpet.

I took pictures of the floor and went to the store and spoke with the manager on duty ** and he told me and my husband that next day someone will go to check the floor and assess the issue. And yes the person came and took pictures and even told us that yes floor was bad and even the manager ** told us the he installed the same product on his house without a problem. ** was very nice and told us also not to worry and the first thing he did was refund for the tiles and materials we bought. ** said that all other out of pocket losses will be covered under defective/poor quality product and that he will contact the Distributor also for this matter. Even told us to bring the next day the actual contact with the installer for him to make copies and summit to Corporate as we have like 70% of floor installed. And labor for this regardless of product quality have to be paid in full... I explained all this to ** as installer was expecting to be paid within a few days.

** told us to check the cost of removal of faulty/defective floor and bring the contract/bid/proposal and within a week we will have our money back pertaining this issue (labor cost and removal cost). ** also advised us to remove the existing floor and to choose a new tiles from distributor and because this defective product Home Depot/Distributor will supply us new tiles at no cost via the same distributor that provided this defective product. I stated to ** that we cant be living in the during this period and he said again that this matter will only take a week and no longer than that. Two weeks and a half later and daily calls to check the status of tiles and our money and same answer... we don't know! Then ** after three weeks realized that he never followed up on the order of the tiles as his store cant order the tiles and needed to be ordered via another store. Finally received a call from **, new tiles arrived and ready to schedule delivery!!!!! But we just needed to PAY! Yes to pay for a product that **/Home Depot said will be at no cost!

When my husband disputed this with **, ** stated that he has no control over the charges and charges have to be waived or honored by Manager of the store **. Next day ** called my husband with best final price in which my husband agree to pay as we have no choice at the moment and to take this matter to Corporate. This was July 1st,14 and we started this nightmare on 5/28th,14... So new tiles were delivered the next day July 2nd,14. And we schedule for installer to come and open and check the product. He inspected the tiles on July 5-6th,14. And to our surprise or bad luck or whatever you want to name it... the new Travertine Natural Stone 1st Grade tiles arrived 50% of them were damage/broken. I called store manager ** and due his lack of cooperation, I called Corporate Customer Care on July 7th,14.

My call was answered by last name ** who listened and make all necessary notes of all situation pertaining me and my family were going through due to a defective product sold by Home Depot and damages that are causing to the property/inside the house as is covered with Mortar Dust because that is my existing flooring and other damagers related to this. So far seems that ** in behalf of Home Depot was very willing to help and no Legal Action was needed, at the end I invited to the house on multiples occasions Home Depot Store to check/verify my statements or whoever represents Home Depot, but no one seems interested. I send them pictures, ask if there's anything else or more pictures needed, anything I needed to do in order to expedite this process. Some back and forward emails and every time ** called me always stated that I was being recorded, well I have nothing to hide!

Then ** send me an email with a claim number for Sedgwick and was assigned to ** who did my intake and during that first call or conversation told me that this matter wasn't for Sedgwick but for Customer Care, I told her that Customer Care created this claim and transferred the claim to Sedgwick. Guess, I was naive to believe Home Depot will actually do the right thing without a fight! And of course I received an email from Sedgwick-** who handled my claim to call her back and discuss my claim, apparently she have my wrong phone number. When I called ** she stated that Home Depot isn't liable for any of my damages because they didn't installed my floor! I explained that installation wasn't ever an issue or claim but the Defective Product Sold by Home Depot... ** stated again Home Depot wasn't liable with not further explanation.

With all that been said, Corporate Customer Care/** knowingly transferred my claim to Sedgwick in an attempt to wash their hands out of the mess and damages Home Depot created and continue creating on my property and our lives. And I said knowingly because Sedgwick don't manage this kind claims or losses as Home Depot didn't install my product and they know that! But Deceive me to believe Sedgwick will take care of this, furthermore used deceptive verbal practice, false advertisement of quality of product and delivering defective/faulty product no once but twice.

So far Customer Care wants me to submit via email an amount to put a flooring and previous flooring losses for an approval and ** stated that she cant guarantee the amount that I will be refunded/compensated and specified only related to flooring... This is more of wasting my time and deceive me into believing they will do something. When it is very obvious that not only Home Depot have no intentions to fairly fix any of the damages that their Defective Product caused. But not only the store and Corporate Customer Care utilize deceptive ways and practices to make you believe that they going to help you and fix your issues with the store or the damages related, to the extend to ask me previously to estimate my overall losses, but later on changed their mind and decide that maybe they will cover some flooring losses... But this will be Subject to Approval!!!

Its been two weeks dealing at Corporate Level and so far, more deceptive than the store, they called me but refused to put anything on writing but I been recorded all the time! So far Home Depot keep dragging/procrastinating this matter as non important. Home Depot... Nightmare None Improvement Store.

Installation guy arrived and said that with all cuts that were designed for the hallway it was damaged the carpet and it would need to be replaced in a month. NO ONE from Home Depot cared to advise us on this! What do we know about carpet installation? Now they want us to pay $369.00 more to have enough carpet for the hallway! I called and spoke with Lisa, which no help and willing to take responsibility for the lack of communication and correct information being given to their customers. WE will not be able to get a refund. We had always shopped at their store, but there is no way that after this type of service and lack of responsibility and professionalism will I take any business to them. We are no charity case to receive this type of treatment. We are force to go through the installment in order to lose our money. WHAT A DISAPPOINTMENT!

However, today when the estimators came home they said that we are responsible to remove and re-fix the doors! Whereas at the store we were clearly told that we were responsible only for removing the old carpets and underlay. That if Home Depot was to do that they will charge an exorbitant fee. The person who estimated was adamant and indifferent. I asked them repeatedly whether they are sure and if there is no way and it was getting me nowhere. I personally think that removing the doors is a specialized task which is part of any carpeting project. The doors may have to be re-adjusted or even trimmed depending on the pile of the new carpet. Anyway, I called another installer for clarification and they confirmed that they do the doors themselves.

Then I called the store, angry and frustrated and found myself talking to someone higher up. I was told that they have yet another service that does the doors at $10/door! Now this was news but they did not want to hear about the complaint of what the estimators had told me! 'It is something you can do' seemed to be the hidden message. They did not get the real point of my call. Then I asked about the re-adjusting of the doors if necessary while fixing -- and at that point I was told that I was responsible to do that!! Why should I pay Home Depot to install my carpets at all? We have been seeing the level of service at Home Depot go downhill and it is kind of sad. And I think that this customer indifference is trickling down from the top.

The store manager at the Grand Rapids, MN store seemed to think I was being unreasonable that I was disgusted with my experience with them. After spending thousands of dollars remodeling my home with Home Depot products, they care nothing about their customers and won't make this right. They have to be aware that it is a scam and they set me up with these crooks who now have my credit card number. By the way, the installers try to make it seem that they work for Home Depot but they are outsourced. It could be anyone coming into your home.

The flooring people came out on April 9th to install the linoleum and were told to not staple on the lines that were marked because we had radiant heat in the floor. When they finished it looked great but we had water coming through the basement ceiling. We notified HD on 4/10. After a week and no response from HD we had to hire a contractor to rip the floor up and remove the cabinets so we could dry it out. We found that a water pipe was also pierced which was why we had water continue to flow.

After two and a half weeks we finally received word from the HD sub contractor's insurance and he had hired another sub-contractor and now it had to go to his insurance. The Hartford was the sub's, sub insurance carrier and after another week they notified us that in their investigation they were not a fault because we told them they could use 7/8" staples and his helper was also a witness. (The helper was upstairs installing a bathroom floor) They also said I was home and should have stopped them. I was working in my office upstairs and did not realize I had to supervise the installation.

The Hartford's investigation was apparently talking to the sub and his helper. (This took a month to do!) They never wanted detail from me or did they even bother to send an adjuster and we have contacted the State of CT Insurance Commissioner's office. So now it has been 5 weeks and we have again contacted HD and found they are self-insured. They bounce us back to their administrator and they tell us to use our homeowners. We are now paying for a floor that was ripped out and the cost to rip the flooring out and install new subflooring. We still have no kitchen and appliances and cabinets are in the dining room. The original floor upstairs has not been repaired and we have already had to pay to have the new subfloor installed. The Store Manager and Flooring person have been great but HD Corporate has not done anything to assist.

When I said I was ready to order I was informed that I would have to wait a week, which was when they could have their measure service come out. That would be $60. And when they do the advertised $37 install there's a $60 driving charge then too. So now I'm at $157 and haven't bought carpet yet. I wait the week and the kid who measures my house is friendly too. He says someone will call me the next morning. The next afternoon I call the local store. After 6 attempts to get someone on the line I get a bitter old woman who has no concept of customer service. She informs me that she's not responsible for national advertising when I ask why the time frame and hidden fees aren't disclosed on the website. And informs me that since I want to order carpet that's IN STOCK in the STORE I order from... there is an additional $75 fee for the installer to pick it up from the store.

If I had gone with the special order, more expensive carpet, cost would have been nearly the same. But I can't order until next week anyway because they won't receive my measurements for at least two more days. So looking at $232 in hidden fees I've already discovered, plus the extended wait and rude customer service, I'm going elsewhere. And of course losing the $60 I have already been charged for the kid to come make the same diagram I originally had in hand when I went to the store weeks ago.

The day of the install finally arrived. My father was at the house at the time. We were told by phone to expect the installer, but he did not show. We left keys & instructors with my contractor since he was finishing up some work on Unit A. When the installer finally arrived, he complained that nothing was level, it would all need to be redone, and called Home Depot to tell them; no effort was made by him to contact me, the homeowner. After a lot of run around, I finally got word that the installer claimed it would be an additional $800+ to "fix" Unit A (where nothing was actually wrong, as it had already been smoothed & leveled by my contractor, and I had seen in person that the work was done), and over $10,000 to "fix" Unit B.

I have personally seen the work that has been done on that unit as well, and the floor is over 95% level, with some possible additional work needed in one area, but nothing to the extent of what USIG's installer claimed. Needless to say, I have demanded a refund of the installation fees I pre-paid and will NEVER recommend USIG to anyone. While I have a good relationship with my local Home Depot in general, I am unlikely to recommend their sub-contracted installation services.

We moved a few items back into this room as it is our TV/FR room which we use daily. The remainder of our furniture is in another room... as well as other items are being stored in our kitchen because we do NOT want to move EVERYTHING back and forth several times. We will of course have to remove our TV and the two chairs we placed back into the room when the carpet finally arrives. I contacted Jay Cee, manager at Home Depot, the following Monday March 31st... worked with him and Jess (carpet manager) to get additional carpet ordered from the same color lot. Jess ordered this expedited shipment on Mon. the 31st... I told Jess that I expected to hear from her and Jay Cee regarding this shipment... to keep us up to date and regarding compensation for this issue.

Jess promised to do so and that she would have Jay Cee contact us regarding compensation. Jess said that the carpet lot color was available and that it should be shipped within 24-48 hours and be in Maryland shortly thereafter. NO ONE called us and Friday April 5th came... I called the store spoke with Jess... carpet had not arrived yet. Talked with Jay Cee, asked why he had not called. He said that "I" could call him anytime. I called back on Monday April 7th and again talked to Jess... again no one had called. Jess said the carpet had still not arrived. By Wednesday April 9th... again no one had called. I called the installers myself... (ACS) spoke with John, said he was in NJersey. He would call Carlos in Maryland to see where the carpet was. He said he would call me back.

Three hours later, he had still not called me back so I again called John. He said he had had a million phone calls and I had to explain again what I was checking on.... He said, "Oh yeah, they could install on Friday." I asked, "You mean the carpet is there for installation?" He said yes. I said I needed to know when it had arrived.... he put me on hold and checked... The carpet had been delivered on Monday April 7th to Maryland but THEY (ACS) had not contacted us. After going back and forth a little we set up the install for April 14th. I again tried to call Jay Cee or Jess Wednesday April 9th at the Westminster, MD Store... was disconnected twice before I finally got through to Jay Cee, one of the managers. Told him that again NO ONE had called me so I called ACS their installers myself to find that they had the carpet since Monday... and no one had contacted us.

He said that that was ACS' responsibility to call not HIM.... I said that he or Jess should have called as they were supposed to be keeping an eye on this and NO ONE from their store had called us. ALL CALLS had to be initiated by US. I asked him if he KNEW WHAT CUSTOMER SERVICE WAS... he said he was sorry. He stated..... WHAT DID I WANT HIM TO SAY?? I told him that maybe he needed to sit down with his staff and figure out what needed to be fixed. He did agree that he would be doing this. I told him that the carpet is scheduled for install on Monday April 14th and that I would again be contacting him once this was completed.... as he DID NOT OFFER to touch base with me to see how this install goes and NO COMPENSATION HAS BEEN OFFERED TO THIS POINT!!

I installed the cabinets myself, so many of the complaints about subcontractors do not apply to my experience. The cabinets were ordered and the customer service has been exceptional. Starting with American Woodmark contacting me when the order was shipping to the trucking company making the delivery, everything went well. Three cabinets were damaged and the trucking company immediately reordered and redelivered within 2 weeks. I was not charged for any extras. I found a few scratches on two of the 90" tall cabinets (it happens even with proper packaging sometimes). Fortunately when assembling kitchen cabinets many of the side panels butt together and you will never see scratches on the side panels anyway.

In closing, my experience has been great and would recommend Home Depot. In my two experiences with Lowe's, both times items I ordered were delivered damaged and the other time after waiting 5 weeks, the items came in with the wrong color. I have never had any major problem with Home Depot and the minor ones were always promptly resolved by talking with a manager.

My foster rescue cat then had to spend 2 weeks at the vet with an IV and meds which cost over $2,000.00 dollars. Now Home Depot says they aren't responsible for the toxic chemicals and that it's my fault for remaining in my house and Home Depot and Carpet Pros still won't even fix my floors which are still incomplete 2 months after it was suppose to be complete. Don't do business with Home Depot, go anywhere else and don't do business with their installer, CARPET PROS. I even have the vet signing off on this being the cause but Home Depot and Carpet Pros don't care since they can bully around customers given their size and money to fight these issues.

The carpet quality and the dense, just on the bare eyes from my wife and my sons could be distinguished clearly, but those who work at Home Depot keep saying it was the same. I would like to give them a chance to admit it was the either Softly I or lower end carpet, so that I could reorder but no positive feedback or attitude toward their wrongdoing. Therefore, I just gave up and ask for money back. Even the installation guys admitted that the quality from the intended installation carpet was not the same as the original sample I had. Be careful when you order service or material from this store. To be fair, the customer service at the Flooring are very straight and helpful at the time my wife and I put an order for new carpet installation.

Carpet crew were a bunch of thieves! The stole my left over carpet, they raided my fridge, ate my food and drank my drinks! They snooped in my drawers and cabinets and stole my money. They went through my personal effects. They installed used materials and installed them poorly, and I paid for new. New floors ain't cheap! And when you pay almost $10,000 for a job to be done right, with quality new materials, you expect a lot! I expect to get what I paid for! I did not pay for a headache or to have people steal from me!

I immediately wrote an email to the president of Home Depot (Arthur M. Blank) with all the details on this job and I never heard from him or any of his underlings to talk to me about this mess. I have been a customer of Home Depot for over 35+ years and only shopped at Lowe's one time in these 35 years but I will no longer be a customer of Home Depot. I think this job is a bait and switch tactic that Home Depot does and as a Retired Minister and Disabled Vet this gives me pause to not have any future contact with Home Depot. THIS GIVES MEAN TO THE SAYING "BUYER BEWARE!"

Let's all get together and sue these people's behinds. I have not even been ripped off and cannot stand this type of action on innocent people. Let's band together and shell out like a small additional fee to some lawyer who will take this on. The more we get to contribute to a set fee, the cheaper it will be. We need to get a lawyer to give us flat fee to file a CA Lawsuit for us and also the percent return we get on the suit when we win will more than compensate for the fee plus a respectable additional return on the money you all have lost to HD. Think about it.

Please have a lawyer put his contact info on here and how much he would charge to file a CA then we can all decide if x amount of us contributed, how much it would cost for all of us. The attorney should state the fee like this: I am attorney... , I can process your CA claim as an unfair business practice CA lawsuit or whatever fancy legal name you need to use. It will take x amount of time to process. I will charge a flat fee of x amount of money. If 50 people contribute, it will cost each of you x amount of money. If 100 of you participate, it will cost each of you this amount, 150 people this amount, etc.

We need to put HD in its place and I am sorry to say that nothing short of the actual CA suit and the publicity it will give will knock them back to where they need to be. You know they currently operate under the assumption that 100 or even 1000 dissatisfied customers will not affect them because there are millions right behind them to buy their products. Let's try and put them out of business or at the least change their dishonest practices while compensating all of you in the interim, because I know for a fact that Lowe's does not operate like this and all we need is Lowe's or another competitor but not HD. I will be waiting for a response from a verified attorney who will quote us a price on this forum for a CA suit as stated above. Hope to hear soon. Please also notify me on my email when a lawyer has responded so I am sure to know my blog was read. I am ready to pay a fair fee for justice, are you???

Time is a constraint for us seeing as I am pregnant and due in October (the reason we decided to go ahead and do the entire house instead of just the nursery). Two weeks went by and we never heard from anyone. When I called to check on the floors I was initially told they were not in yet. Three days later I called back and was informed the floor had been in the store for over a week and would be delivered on that Saturday so I scheduled to stay home to await the delivery, but no one called or showed up with my flooring.

I called Monday and was informed someone had put our paperwork in the wrong folder, showing we picked it up. The floor was finally delivered that week, at this point we were 4 weeks out from our ordering date. We were told we had to call the contractor to schedule an install, so we did. The contractor informed us the soonest they would be out would be another 2 weeks. My husband called Home Depot about the time issue and we were told Home Depot cannot control the time scheduling of the installers and if we didn’t like it we could haul all the flooring back to Home Depot and pay a 25% restocking fee.

Even though we were completely aggravated we decided to just wait, we had already waited a month, what was another 2 weeks? (Or so we thought). Two weeks passed by and the contract came on Monday morning, looked at the floors and used a moisture meter to see the percentage in our home. He concluded the moisture level was at 30% and per Home Depot requirements it had to be at 15% or less for him to install the flooring for the warranties to cover & there was nothing more he could do.

The contractor got under our home and let my husband know there were no leaks, it was simply the moisture coming up from under the ground and we needed to figure out a way to get the level down but he had no suggestions. The contract also informed my husband this was not a good choice in flooring for our home since it is off the ground & the floating floor that Home Depot sold us was strictly based on the price, to make their money. So now after speaking with the flooring manager at Home Depot before we ever purchased the floor about our house being on piers & making sure the floating floor would not be an issue, it was.

The exact same question was asked to the man who came out to do the measurements, again, before our purchase of the floors and we were assured the floors would do great in our home and not be an issue. We are displaced from our home because being pregnant, I can’t be there with all the dust & of course the heat because there are only subfloors throughout the house now. My husband took off a second day from work to spend $700 on supplies to get under our home to try to conceal the moisture. We live in South Louisiana and it is summer time, OF COURSE there is moisture!

My husband purchased a moisture meter to test the floors on our own to see if his efforts had worked, and they had. We called Home Depot to come back out and were informed that if the moisture level wasn’t up to Home Depot warranty standards we would be charged $100 for the visit and the job would be shut down once again. My husband informed the rep over the phone we had purchased our own meter but was unsure how the reading would differ from the contractors and the response given was, I’m not sure but we will charge $100 for the visit if they don’t meet the standard.

We have talked with several local flooring companies who informed us the moisture level is to be expected, again because we are in South Louisiana in the summer time, the humidity is always high, causing the moisture. We are now having to pay $2,400.00 to have the flooring installed ourselves to get the job done and so we can have a home to go home to. Our first child will be here in 10 weeks or less and we have nothing ready for him because we were waiting on these floors to be installed and at this point nowhere for us to go either.

I have never been more upset and disappointed in a service that was promised than I am now. Had we been told in advance the issue this flooring would have we would have never opted to rip up completely fine floors to go through this disaster. At this point, I will never use or recommend Home Depot to anyone. I thought with this being a national company we would not be pulled back and forth just for a few more dollars, but I was completely wrong.