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About Luna Flooring Reviews
Luna Flooring offers a variety of flooring solutions, including tile, hardwood and carpet, and performs quick installations. The company offers free quotes on its website and has financing options available.
Pros & Cons
- Fast installations
- Free quotes
- Financing available
- Online discounts
- Few locations
- Prices only available with consultation
Luna is an established flooring retailer offering sales and installation of carpet, hardwood, vinyl, laminate and tile floors. Free quotes and in-home design consultations are available. Check Luna’s website for coupons.
My wife enjoyed Luna Flooring's service. We had the carpet installed in the living and dining rooms and the laminate on the front entry hallway. The carpeting is stain-resistant a...Read full review
… I took a couple quotes, and Luna's came in the best… they were very quick about it and I was impressed with how fast they got the old stuff out and gone. They were very friendly...Read full review
What is Luna?
Luna is a retailer and installer that offers multiple flooring options, including carpet, laminate and hardwood. The company is headquartered in Illinois, but sales and installation services are available nationwide through its network of independent contractors. Book an in-home appointment online, and your floor could be installed within a day of purchase. Coupons, promotions and financing information are available on Luna’s website.
Luna carpet and flooring options
To get started with Luna Flooring, book an in-home appointment to preview samples of carpeting, hardwood, laminate, vinyl or tile. During your design consultation, your sales representative walks you through available choices, such as carpet colors or vinyl plank flooring stains and patterns. Luna also provides several options for hardwood floors, laminate and tile — for example, its catalog includes RevWood, a waterproof and highly scratch-resistant laminate flooring for busy households and pet owners.
Your Luna sales representative helps you choose the products that are right for your home and provides customized pricing based on square footage. Floors are professionally installed as soon as one day after purchase. All installations are covered by a limited two-year warranty.
Pricing for Luna flooring products is only available with a consultation. Quotes are free and can be scheduled online or over the phone. Installation is included in the cost, and flooring products cannot be sold for do-it-yourself installation. Luna includes rearranging, old floor removal and cleanup in the price.
Are Luna and Empire the same company?
Luna and Empire were rivaling retailers until Empire purchased Luna in 2012, but the two still operate as distinct brands.
Does Luna move furniture?
Yes, Luna moves furniture to install carpeting. The cost of moving furniture, removing old flooring and hauling away debris is included in the installation price.
How much is Luna flooring installation?
Installation is included in the cost of flooring. Request a free quote for customized pricing.
Is Luna carpet hypoallergenic?
Luna offers some hypoallergenic options. Ask your Luna professional which material is right for you.
Where is Luna located?
Luna is based out of Illinois and has five showroom locations in the Chicago area. However, Luna has a network of independent contractors that provide sales and installation services across the U.S.
Is Luna any good?
Yes, Luna is a good option for homeowners who need to have flooring installed. Luna offers a variety of flooring types and styles, including carpet, hardwood, laminate, vinyl and tile options. With products at multiple price points, it helps customers find the style and quality of flooring that’s right for their home. Schedule a free in-home consultation to see samples, receive custom pricing and learn more about Luna’s fast, professional installations.
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Reviewed July 7, 2023
We got the vinyl flooring that looks like hardwood from Luna Flooring. It looked really nice. We put it on the sunroom and I did such a wonderful job on the rest of the room, so that really fine-tuned it. The installers were also very professional. The lady who sold the floor was also very concerned about my welfare and happiness. The whole ordeal was nice.
Reviewed June 2, 2023
They did an excellent job on the carpeting in three bedrooms and the flooring in the living room and dining room. They had the best deal going to us as far as guarantees and timely fashion. The quality was excellent and the cost was reasonable. My experience was good. I'm satisfied. I would recommend Luna to anyone that's looking for that type of product.
Reviewed April 23, 2023
The installers were very professional and accommodating. They were quick and thorough. They got it done relatively quickly and it looks good. Dee was the rep that I worked with and she was amazing. It was a good experience. It was comparable prices and a quick turnaround. The only thing that I was not okay with was the lack of communication between the team that was supposed to work with me for the financing option. But other than that, the sales rep and the installers had it together.
I had let Dee know that I would be financing it. So there was a deposit and I said, “Well, no. I wanna finance the whole amount.” Then an individual from Luna called and said, “Okay. Yeah. That's fine. We can do that. Someone will call you to confirm.” But that call never happened. It was supposed to have happened prior to the flooring being installed. So I called Dee the day before the install was happening and asked, “Hey, I never heard about the financing. Where do we stand with that?” She said, “They never got back to you?” I said, “No.”
We had to go through this whole debacle. It was the day of the install, and the installers were on their way. Dee and I had to get together that morning to go through everything because we had to be together in order to do the financing and get it taken care of over the phone. So, that was a bit annoying. But because Dee was so outstanding and she made the time, we got it done. Luna was able to install it several hours later. But had the financing department not dropped the ball on that, we wouldn't have had to do all that.
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Reviewed April 16, 2023
My experience when I first started working with Luna was good. When I contacted them, they had a salesperson contact me within a day or two and then set up an appointment, and he came out, and did his thing. I got carpet and the installation went well. The guys that did it were very nice, very respectful of the house, and they put down everything to protect everything in the house. They were very nice and got in and got out and just did their thing. As far as the new flooring, the quality has been pretty good. They had to come back yesterday because a seam had popped.
The only negative thing is when I contacted the sales guy about the problem I had with the seam, he responded to me immediately, but then I could not get a response from anyone else to schedule a date for it to be fixed. He contacted me multiple times saying that he had contacted other people that were above him to get it fixed or resolved. Then, all of a sudden, they didn't ask me what date I wanted, they just told me what date they were gonna come. So, I had to recall and reschedule a day that worked for me. I just thought that was a little weird that they didn't even contact me to figure out when they could fix it. It was all positive other than the weird scheduling.
Reviewed April 15, 2023
I love the product that I got from Luna. The married couple that came here laid the flooring and they left the house in perfect condition. I would recommend them highly to anybody. I even went out and bought lunch for them because they were working so hard. I wanted them to take a little break. The wife knew exactly what her husband needed. She cut all of his molding, which was wonderful. The husband initially thought it would be a three-hour job. But with all the transition points, it took them six hours. He was an artist when it came to putting in the molding. He did an absolutely beautiful job, and anybody who comes in just raves about what he has done.
I have only one complaint, and that is with the salesperson who came here. I said to the man, "I'm not getting hardwood, I'm getting vinyl." He said, "No, you would never put lipstick on a pig." He was referring to my house as a pig, and you would never put hardwood on it. I have a lovely home. When I got the evaluation, I gave Luna all the extremes. But I gave him a lower remark. He seemed to be somebody who's been doing this for a long time and very secure in himself. But when he made that comment, I will not forget the audacity of that individual to say that to my face till the day I die. I didn't ask him to leave because I wanted the job done as soon as possible. So I endured that.
Reviewed March 8, 2023
I liked the flooring that looks like wooden pieces you put together. The Luna Flooring salesman that came had the perfect one and he had a computer thing program on his tablet that he put that floor in our kitchen and in our dining room with the furniture. The way he did that was so neat. However, he had no personality and he did not measure right. So, when they came to put the flooring down, they did not have enough trim. We put this rubber instead of doing the wood strips like you normally put around the edges like we did in the dining room. They call it cord around. We went with the rubber in the kitchen part because of it being so wide under our cabinets and it started to come apart. So, I texted him and asked, "Am I supposed to call Luna's customer service and let you know we have a problem?" He texted me back, "Don't call **." That was his last name. That was rude. He could have said, "I'm not the person you contact. This who you should call." So, I wasn't impressed with the salesman.
Installation day, they called and said they were on their way. They would be here by such time and they were. Neither one of them spoke good English, which we expected because we've had flooring put down before and that tends to be what we always end up with. They did a good job except there were a few things that they acted like they didn't know how to finish it and there was a call back over it. One of the things is we had carpet in the dining room and living room both. So, a split had to be made between the dining room and the living room.
Instead of cutting it straight, putting the carpet and put a border strip on the top, they cut it and tucked the padding under the carpet back under. My carpet lifted because it's a big bump. So, not happy about that. The rubber base stripping is coming loose at two places. The one sticks out. Those were the two main things. They're coming back tomorrow.
My roommate did not like the price and we're not happy with the installation because this will be their second comeback. Because the first time, they didn't have enough trim, so they had to come back and finish it which would disrupt my whole day because they told me they would be there between 8:00am and 6:00pm. I like to be here too because between my roommate and I, we see things that the other one didn't see that we wanna make sure is done right. But we love the floor.
Reviewed March 8, 2023
We purchased luxury vinyl planks. Luna Flooring was the first company that we called and their pricing was equivalent to what it was the year prior, so we were already prepared, and they had flooring that we liked. I had some questions prepared prior to the sales gentleman coming out, and he answered all my questions about cleaning. He talked to us about how to take care of the flooring. There were some that I had looked on their website that he told me it wasn't necessary. It was too high of a grade for what my needs were, to try to help save some money. He gave his input but allowed the choice to be mine, which is exactly what I would have expected from a sales person. I saved that guy’s number because I said when I'm ready to do my next floor, we had such a good experience, I would like to mimic it with the same people.
The installers were a two-person crew, a female and a male. The lady seemed to be the head of the crew and did the majority of the interactions and made sure she showed us the product that we chose, and made sure we were okay with it. She wanted to make sure that we understood what we were doing, the amount of time it would take. We had a few questions about the preparedness of our home already with dust and items in closets. And they were very straightforward. It was the two people on day one, and they came back on day two but brought two other additional people to finish up, because they came Friday and didn't want to leave it for Monday.
We had one setback because they had told us we needed a different subfloor thickness than the one that was quoted. So, I was prepared for this bait and switch. But I texted our sales person, they took care of it. The people were respectful. There's one piece of trim that they put in my dining room that had a seam in the middle of the wall, which is the only aspect that I would have said something if I noticed it for earlier, but it's not that big of a deal.
Reviewed Sept. 24, 2023
I liked the salesperson from Luna. The flooring went in my kitchen. He gave me two choices. He had samples and the one that I chose looked really nice and it was on sale. The installation went great. The only problem was they didn't level my dishwasher. I didn't realize until the next day when I went to use my dishwasher and I opened it up and it hadn't been leveled. I had called Luna about it and nothing was done. I never heard anything back. Other than that, the installers were great. They were neat and tidy. They were pleasant. They did a great job. I love the quality of the flooring. I was very happy. In fact, I've recommended Luna to several people.
Reviewed Sept. 10, 2023
I would encourage anyone considering Luna Flooring or Empire Today (same company apparently) to RUN AWAY AS FAST AS YOU CAN. This company has been horrible from start to finish. The BIGGEST issue being that we paid 28k in full by check, they cashed it and then 3 weeks later deposited it AGAIN as an electronic check deposit. We sat on hold for 2+ hours and never received a call back from their customer service team like they said we would to address being charged TWICE. We eventually had to go through Bank of America's FRAUD department, and they reversed the second electronic charge. We never heard back from Luna about this second charge.
Their sales person was polished, but after the fact we realized clearly had no appropriate training for taking measurements or understanding what can and cannot be done. We were told quarter round trim would be no problem, that our floors were level and would be no problem, that a closet that was not finished and needed a door, would be no problem to run new LVP flooring over threshold. Installers came out, none spoke English except a a very young teenage boy with compromised hearing, who did his best to translate so we had language barriers trying to make payment by check. It took an hour before they would start work because of this.
The install was messy, we had glue all over a closet, with jagged cut edges of flooring showing under a minuscule threshold. The installers told us opposite of the sales guy, that quarter round trim wouldn’t work, and we needed at least 4” moulding, which they didn’t have with them. The second closet they ran flooring inside of it but left the threshold bare with no flooring because apparently their install team are subcontractors and could not be expected to cut the closet framing on floor to run the new floor all the way through, something the sales guy should have pointed out and informed us BEFORE install began.
One of our stairs started coming loose within a month. We finally got them to come back out to fix these issues, but the company refused to have them redo the second closet. They also told us that the manufacturer of the floor has no wide transition pieces, nor would they give us the manufacturer information to contact on our own. So if anything ever goes wrong again with this flooring, we’re out of luck and unable to get replacement pieces.
Nancy, we are so sorry to hear you had installation issues. This is not how we like to do business, and we want to turn this around for you. We've located your account and will contact you soon to resolve this.
Reviewed Sept. 7, 2023
I made the mistake of the year in signing my hardwood installation with Luna. Luna lacks transparency and are plainly lazy, they exploit their client's lack of knowledge about the flooring, they don’t communicate well with their contractors, they give conflicting and damaging advise all around, they convince you to place a deposit refundable only in 3 days, and they delay the construction so that they can tie you down with your deposit. When you confront them, they threaten to cancel the contract and that your deposit is no refundable.
Here’s my full story:
They have been terrible from the very first step. When the salesperson came to give me a quote, he convinced me that I should give them a 25% deposit and that I can cancel it in three days no questions asked. Naturally I scheduled the installation on the fourth day. When the contractors came, they told me that they won't be able to install hardwood because their nails are too long and would reach the concrete underneath the plywood. (They also said that they weren’t told about fixing any plywood which was something I signed in the contract). They later convinced me to remove all of my existing plywood and install engineered hardwood directly on top of the concrete. I agreed but after a few back and forth cancellations both from my and their end.
Different contractors came with engineered hardwood completely different than what the salesman led me to believe, the color was different, the thickness was as thin as paper, and the width was 5”, my whole house used 3.25” for reference. The thickness brought was also much different than what I signed in the contract. I was told that changing from hardwood to engineered would bear “no noticeable difference” and that the thickness and width is “similar”. Not to mention the contractors told me that I shouldn’t place it directly on concrete and that plywood subfloor is better— the exact opposite of what the salesman and the previous contractor told me.
I’ve honestly never been forced to stay with a company that will not do the work!!! Yes I rescheduled myself a few times but even on the times they came, they would bring up a whole new excuse that is the exact opposite of what the person before them said. I demand to get my full deposit of 1497$ back, I will not be extorted through my deposit. Whoever is reading this, my name is ibra **, my number is **, if you have any questions let me know. DO NOT USE THIS COMPANY!! And don’t believe those positive reviews.
Ibra, we regret to hear about your experience. We take matters such as this very seriously and will be in touch with you shortly to discuss your concerns.
Reviewed Aug. 31, 2023
I am writing to express my utmost dissatisfaction with the poor installation I received from Luna Flooring; and the follow up customer service and failure to uphold the warranty. As a customer, I had high expectations for the quality of service and professionalism, which unfortunately were not met. On 8/8/2023, I contacted Luna Flooring to file a claim against the warranty because of poor installation. The representative that I initially spoke with appeared knowledgeable and assured me of Luna’s support. However, the lack of support and failure to honor the warranty has left me deeply disappointed and frustrated.
Firstly, the communication throughout this entire process has been abysmal. I experienced repeated delays in receiving responses to my inquiries, both via phone and email. It is unacceptable to be left waiting for days without any update or clarification, especially when making a significant investment in a product and service. Furthermore, the installation team that was sent to my property displayed a lack of professionalism and attention to detail. The workmanship exhibited was far below the standards I expected. Moreover, they exhibited a careless attitude while handling the flooring materials, resulting in visible damage to several pieces. The lack of respect for my property was evident, and the overall quality of the installation was subpar.
As a result, the flooring in my kitchen is lifting, peeling, visibly warped and chipped throughout; and coming up after only 36 months. According to the warranty it is supposed to be for 50 months. They wanted to charge me almost $200 just to come look at the problem; and even more to fix it. I paid upwards of $10,000 for my flooring and a lifetime warranty. https://www.luna.com/luna-service-plan.
Additionally, the post-installation support and follow-up have been severely lacking. Despite bringing these concerns to the attention of Luna Flooring's customer service department, I have yet to receive a satisfactory resolution or any indication that my concerns are being taken seriously. This disregard for customer satisfaction is highly disappointing and does not reflect the professionalism and integrity that I expected from such a reputable company.
April, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you would like to move forward, please let us know.
Reviewed Aug. 27, 2023
I had a horrible experience with Luna. They did not call the morning of as promised. Then the customer service rep said my job was not on the books. The workers came unannounced and proceeded to do a terrible, unprofessional, sloppy job. The carpet for my stairs was supposed to be "bound" on the edges and also supposed to be one continuous piece. There were slashes on some of the edges and already, there is some fraying on the unbound edges. I tried calling Luna many times (every day for a week) to get this resolved. No one ever called me back. I spent thousands of dollars and am extremely disappointed. Will never recommend to friends/family/anyone.
Helen, you have every right to feel frustrated having received no response. We are so sorry for this and would like to fix it. We've located your account, and we'll be in touch with you soon to resolve this.
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