Luna Flooring

The installers were very professional and accommodating. They were quick and thorough. They got it done relatively quickly and it looks good. Dee was the rep that I worked with and she was amazing. It was a good experience. It was comparable prices and a quick turnaround. The only thing that I was not okay with was the lack of communication between the team that was supposed to work with me for the financing option. But other than that, the sales rep and the installers had it together.

My experience when I first started working with Luna was good. When I contacted them, they had a salesperson contact me within a day or two and then set up an appointment, and he came out, and did his thing. I got carpet and the installation went well. The guys that did it were very nice, very respectful of the house, and they put down everything to protect everything in the house. They were very nice and got in and got out and just did their thing. As far as the new flooring, the quality has been pretty good. They had to come back yesterday because a seam had popped.

I love the product that I got from Luna. The married couple that came here laid the flooring and they left the house in perfect condition. I would recommend them highly to anybody. I even went out and bought lunch for them because they were working so hard. I wanted them to take a little break. The wife knew exactly what her husband needed. She cut all of his molding, which was wonderful. The husband initially thought it would be a three-hour job. But with all the transition points, it took them six hours. He was an artist when it came to putting in the molding. He did an absolutely beautiful job, and anybody who comes in just raves about what he has done.

I liked the flooring that looks like wooden pieces you put together. The Luna Flooring salesman that came had the perfect one and he had a computer thing program on his tablet that he put that floor in our kitchen and in our dining room with the furniture. The way he did that was so neat. However, he had no personality and he did not measure right. So, when they came to put the flooring down, they did not have enough trim. We put this rubber instead of doing the wood strips like you normally put around the edges like we did in the dining room. They call it cord around. We went with the rubber in the kitchen part because of it being so wide under our cabinets and it started to come apart. So, I texted him and asked, "Am I supposed to call Luna's customer service and let you know we have a problem?" He texted me back, "Don't call **." That was his last name. That was rude. He could have said, "I'm not the person you contact. This who you should call." So, I wasn't impressed with the salesman.

We purchased luxury vinyl planks. Luna Flooring was the first company that we called and their pricing was equivalent to what it was the year prior, so we were already prepared, and they had flooring that we liked. I had some questions prepared prior to the sales gentleman coming out, and he answered all my questions about cleaning. He talked to us about how to take care of the flooring. There were some that I had looked on their website that he told me it wasn't necessary. It was too high of a grade for what my needs were, to try to help save some money. He gave his input but allowed the choice to be mine, which is exactly what I would have expected from a sales person. I saved that guy’s number because I said when I'm ready to do my next floor, we had such a good experience, I would like to mimic it with the same people.

We had engineered hardwood flooring installed in the living room, dining room, kitchen set, hallway, and laundry room. The installation was crazy. It wasn't the same experience I had when I use your previously used Luna. It was a bad experience because when he got here, he quoted one price, but the salesperson quoted another price. I never got the salesman's number, so then I had to call the 1-800 number. That was a mess. When I called 1-800, they said the same price as the installer said. The lady was able to find the salesperson, and he called me, he told him that, "No, that's not the price." So he was able to give me the price that he quoted after he talked to the installer. But the installer to me, he acted like he really didn't wanna do the job.

The salesperson that came out was pretty informative. We worked to get within my budget. The installers came out about a week later to install. They were pretty good, nice and clean. They were there for about three hours, which seemed to be pretty quick. They cleaned up nicely. We've had Luna installed before in years past at our home and we had a good experience. The cost is pretty competitive.

Everything was good. It was what I expected. There were no surprises. We had a salesperson come out to the house and she was very professional. She was a real nice lady. The installation took about four hours with two guys. But we were very happy once the installation was done.

I went to the La Porte Flooring and Carpet Town, and the carpeting was almost $8,000. Then I called Empire but they wanted me to call back because they didn't have any openings for somebody to come out. So, I called Luna and the rep came out that afternoon. He had a very good variety of samples and the prices were very good. I got carpeting because they were $2,000 cheaper than La Porte's carpet places. I was thinking I won't be getting carpeting and it was just a dream. But Luna came through. The installers were very good though they were very clumsy. One guy didn't even talk at all or made eye contact but that's all right. One guy talked good English and he was very nice. His little helper with him was good too. The experience was excellent. I love the new carpet. I‘m telling everybody to call Luna if they want carpeting.

The installation of our Luna Flooring was really good. But it took a lot longer than what we really wanted to take. It took two days versus just the one that they talked about. They already penciled it in that they were gonna be there till 10:00 PM. But we have an HOA that doesn't allow those loud noises after 9:30. But they came early and did a good job. They knew what they were doing when they put products in. The quality of the products was good too.