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About Luna Flooring
Luna Flooring offers a variety of flooring solutions, including tile, hardwood and carpet, and performs quick installations. The company offers free quotes on its website and has financing options available.
Pros & Cons
- Fast installations
- Free quotes
- Financing available
- Online discounts
- Few locations
- Prices only available with consultation
Luna is an established flooring retailer offering sales and installation of carpet, hardwood, vinyl, laminate and tile floors. Free quotes and in-home design consultations are available. Check Luna’s website for coupons.
Top Luna Flooring Reviews
My wife enjoyed Luna Flooring's service. We had the carpet installed in the living and dining rooms and the laminate on the front entry hallway. The carpeting is stain-resistant a...Read full review
… I took a couple quotes, and Luna's came in the best… they were very quick about it and I was impressed with how fast they got the old stuff out and gone. They were very friendly...Read full review
What is Luna?
Luna is a retailer and installer that offers multiple flooring options, including carpet, laminate and hardwood. The company is headquartered in Illinois, but sales and installation services are available nationwide through its network of independent contractors. Book an in-home appointment online, and your floor could be installed within a day of purchase. Coupons, promotions and financing information are available on Luna’s website.
Luna carpet and flooring options
To get started with Luna Flooring, book an in-home appointment to preview samples of carpeting, hardwood, laminate, vinyl or tile. During your design consultation, your sales representative walks you through available choices, such as carpet colors or vinyl plank flooring stains and patterns. Luna also provides several options for hardwood floors, laminate and tile — for example, its catalog includes RevWood, a waterproof and highly scratch-resistant laminate flooring for busy households and pet owners.
Your Luna sales representative helps you choose the products that are right for your home and provides customized pricing based on square footage. Floors are professionally installed as soon as one day after purchase. All installations are covered by a limited two-year warranty.
Pricing for Luna flooring products is only available with a consultation. Quotes are free and can be scheduled online or over the phone. Installation is included in the cost, and flooring products cannot be sold for do-it-yourself installation. Luna includes rearranging, old floor removal and cleanup in the price.
Are Luna and Empire the same company?
Luna and Empire were rivaling retailers until Empire purchased Luna in 2012, but the two still operate as distinct brands.
Does Luna move furniture?
Yes, Luna moves furniture to install carpeting. The cost of moving furniture, removing old flooring and hauling away debris is included in the installation price.
How much is Luna flooring installation?
Installation is included in the cost of flooring. Request a free quote for customized pricing.
Is Luna carpet hypoallergenic?
Luna offers some hypoallergenic options. Ask your Luna professional which material is right for you.
Where is Luna located?
Luna is based out of Illinois and has five showroom locations in the Chicago area. However, Luna has a network of independent contractors that provide sales and installation services across the U.S.
Is Luna any good?
Yes, Luna is a good option for homeowners who need to have flooring installed. Luna offers a variety of flooring types and styles, including carpet, hardwood, laminate, vinyl and tile options. With products at multiple price points, it helps customers find the style and quality of flooring that’s right for their home. Schedule a free in-home consultation to see samples, receive custom pricing and learn more about Luna’s fast, professional installations.
Luna Flooring Reviews
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The installers were very professional and accommodating. They were quick and thorough. They got it done relatively quickly and it looks good. Dee was the rep that I worked with and she was amazing. It was a good experience. It was comparable prices and a quick turnaround. The only thing that I was not okay with was the lack of communication between the team that was supposed to work with me for the financing option. But other than that, the sales rep and the installers had it together.
I had let Dee know that I would be financing it. So there was a deposit and I said, “Well, no. I wanna finance the whole amount.” Then an individual from Luna called and said, “Okay. Yeah. That's fine. We can do that. Someone will call you to confirm.” But that call never happened. It was supposed to have happened prior to the flooring being installed. So I called Dee the day before the install was happening and asked, “Hey, I never heard about the financing. Where do we stand with that?” She said, “They never got back to you?” I said, “No.”
We had to go through this whole debacle. It was the day of the install, and the installers were on their way. Dee and I had to get together that morning to go through everything because we had to be together in order to do the financing and get it taken care of over the phone. So, that was a bit annoying. But because Dee was so outstanding and she made the time, we got it done. Luna was able to install it several hours later. But had the financing department not dropped the ball on that, we wouldn't have had to do all that.
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My experience when I first started working with Luna was good. When I contacted them, they had a salesperson contact me within a day or two and then set up an appointment, and he came out, and did his thing. I got carpet and the installation went well. The guys that did it were very nice, very respectful of the house, and they put down everything to protect everything in the house. They were very nice and got in and got out and just did their thing. As far as the new flooring, the quality has been pretty good. They had to come back yesterday because a seam had popped.
The only negative thing is when I contacted the sales guy about the problem I had with the seam, he responded to me immediately, but then I could not get a response from anyone else to schedule a date for it to be fixed. He contacted me multiple times saying that he had contacted other people that were above him to get it fixed or resolved. Then, all of a sudden, they didn't ask me what date I wanted, they just told me what date they were gonna come. So, I had to recall and reschedule a day that worked for me. I just thought that was a little weird that they didn't even contact me to figure out when they could fix it. It was all positive other than the weird scheduling.
I love the product that I got from Luna. The married couple that came here laid the flooring and they left the house in perfect condition. I would recommend them highly to anybody. I even went out and bought lunch for them because they were working so hard. I wanted them to take a little break. The wife knew exactly what her husband needed. She cut all of his molding, which was wonderful. The husband initially thought it would be a three-hour job. But with all the transition points, it took them six hours. He was an artist when it came to putting in the molding. He did an absolutely beautiful job, and anybody who comes in just raves about what he has done.
I have only one complaint, and that is with the salesperson who came here. I said to the man, "I'm not getting hardwood, I'm getting vinyl." He said, "No, you would never put lipstick on a pig." He was referring to my house as a pig, and you would never put hardwood on it. I have a lovely home. When I got the evaluation, I gave Luna all the extremes. But I gave him a lower remark. He seemed to be somebody who's been doing this for a long time and very secure in himself. But when he made that comment, I will not forget the audacity of that individual to say that to my face till the day I die. I didn't ask him to leave because I wanted the job done as soon as possible. So I endured that.
I liked the flooring that looks like wooden pieces you put together. The Luna Flooring salesman that came had the perfect one and he had a computer thing program on his tablet that he put that floor in our kitchen and in our dining room with the furniture. The way he did that was so neat. However, he had no personality and he did not measure right. So, when they came to put the flooring down, they did not have enough trim. We put this rubber instead of doing the wood strips like you normally put around the edges like we did in the dining room. They call it cord around. We went with the rubber in the kitchen part because of it being so wide under our cabinets and it started to come apart. So, I texted him and asked, "Am I supposed to call Luna's customer service and let you know we have a problem?" He texted me back, "Don't call **." That was his last name. That was rude. He could have said, "I'm not the person you contact. This who you should call." So, I wasn't impressed with the salesman.
Installation day, they called and said they were on their way. They would be here by such time and they were. Neither one of them spoke good English, which we expected because we've had flooring put down before and that tends to be what we always end up with. They did a good job except there were a few things that they acted like they didn't know how to finish it and there was a call back over it. One of the things is we had carpet in the dining room and living room both. So, a split had to be made between the dining room and the living room.
Instead of cutting it straight, putting the carpet and put a border strip on the top, they cut it and tucked the padding under the carpet back under. My carpet lifted because it's a big bump. So, not happy about that. The rubber base stripping is coming loose at two places. The one sticks out. Those were the two main things. They're coming back tomorrow.
My roommate did not like the price and we're not happy with the installation because this will be their second comeback. Because the first time, they didn't have enough trim, so they had to come back and finish it which would disrupt my whole day because they told me they would be there between 8:00am and 6:00pm. I like to be here too because between my roommate and I, we see things that the other one didn't see that we wanna make sure is done right. But we love the floor.
We purchased luxury vinyl planks. Luna Flooring was the first company that we called and their pricing was equivalent to what it was the year prior, so we were already prepared, and they had flooring that we liked. I had some questions prepared prior to the sales gentleman coming out, and he answered all my questions about cleaning. He talked to us about how to take care of the flooring. There were some that I had looked on their website that he told me it wasn't necessary. It was too high of a grade for what my needs were, to try to help save some money. He gave his input but allowed the choice to be mine, which is exactly what I would have expected from a sales person. I saved that guy’s number because I said when I'm ready to do my next floor, we had such a good experience, I would like to mimic it with the same people.
The installers were a two-person crew, a female and a male. The lady seemed to be the head of the crew and did the majority of the interactions and made sure she showed us the product that we chose, and made sure we were okay with it. She wanted to make sure that we understood what we were doing, the amount of time it would take. We had a few questions about the preparedness of our home already with dust and items in closets. And they were very straightforward. It was the two people on day one, and they came back on day two but brought two other additional people to finish up, because they came Friday and didn't want to leave it for Monday.
We had one setback because they had told us we needed a different subfloor thickness than the one that was quoted. So, I was prepared for this bait and switch. But I texted our sales person, they took care of it. The people were respectful. There's one piece of trim that they put in my dining room that had a seam in the middle of the wall, which is the only aspect that I would have said something if I noticed it for earlier, but it's not that big of a deal.
We had engineered hardwood flooring installed in the living room, dining room, kitchen set, hallway, and laundry room. The installation was crazy. It wasn't the same experience I had when I use your previously used Luna. It was a bad experience because when he got here, he quoted one price, but the salesperson quoted another price. I never got the salesman's number, so then I had to call the 1-800 number. That was a mess. When I called 1-800, they said the same price as the installer said. The lady was able to find the salesperson, and he called me, he told him that, "No, that's not the price." So he was able to give me the price that he quoted after he talked to the installer. But the installer to me, he acted like he really didn't wanna do the job.
When the installer came, he said, "Oh, I can't do your powder room. You supposed to have removed your pedestal sink." But the guy that came here didn't tell me I needed to move my pedestal sink. Then the installer went upstairs in my laundry room and said, "Oh, you supposed to have unhooked yyour washer and dryer. We can't do it." I was never told about that too.
I talked to the salesperson and he said, "No, you can still do it. You can do it." Then the installer said, "Well, okay, we'll just lift it up. And if water and stuff get on the floor, it's not our fault or whatever." The salesperson and the installer had a back and forth. Then I asked the installer, "Can you just put it in the pantry?" So then he measured the pantry and said, "Oh, the pantry is bigger than the powder room." I told him, "No, it's about the same or whatever." But he ended up doing it. I like the quality of the work. The quality was good. The installers were professional out there. If they wanna use the bathroom, they asked, and they took a short lunch break. All of that was cool. I love my floors. I would still recommend Luna. I'm gonna use them again.
Andrea, we appreciate all reviews and you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
The salesperson that came out was pretty informative. We worked to get within my budget. The installers came out about a week later to install. They were pretty good, nice and clean. They were there for about three hours, which seemed to be pretty quick. They cleaned up nicely. We've had Luna installed before in years past at our home and we had a good experience. The cost is pretty competitive.
Everything was good. It was what I expected. There were no surprises. We had a salesperson come out to the house and she was very professional. She was a real nice lady. The installation took about four hours with two guys. But we were very happy once the installation was done.
I went to the La Porte Flooring and Carpet Town, and the carpeting was almost $8,000. Then I called Empire but they wanted me to call back because they didn't have any openings for somebody to come out. So, I called Luna and the rep came out that afternoon. He had a very good variety of samples and the prices were very good. I got carpeting because they were $2,000 cheaper than La Porte's carpet places. I was thinking I won't be getting carpeting and it was just a dream. But Luna came through. The installers were very good though they were very clumsy. One guy didn't even talk at all or made eye contact but that's all right. One guy talked good English and he was very nice. His little helper with him was good too. The experience was excellent. I love the new carpet. I‘m telling everybody to call Luna if they want carpeting.
The installation of our Luna Flooring was really good. But it took a lot longer than what we really wanted to take. It took two days versus just the one that they talked about. They already penciled it in that they were gonna be there till 10:00 PM. But we have an HOA that doesn't allow those loud noises after 9:30. But they came early and did a good job. They knew what they were doing when they put products in. The quality of the products was good too.
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