Luna Flooring Reviews

I had carpeting installed by Luna Flooring throughout my condo. I had two neighbors that had used Luna and said that they were pleased. I figured, “I'll give it a try.” I am pleased as well. There was good selection and good value. The product was good. The installation guy was a 25-year veteran and very professional. He and his associate did a terrific job. He was a great guy, not pushy, seemed to be very knowledgeable, steered me, price-wise, where I wanted to go. At the end of the day, I was unsure on one. He said, "Let me take it.” He took a big sample, walked it 12 feet over, and threw it down on the floor. He said, "If you look at it across the floor like this, I think you're getting the color and texture you want.” I said, “You're absolutely right. Let's do it.” I appreciate the help he gave me. Also, the fit and installation against the walls, baseboards, and three short flights of stairs look great to me.

I see Luna all the time on the TV, so I called them. I had laminate flooring put in in all my bedrooms, the hallway, and the stairs. The guy who came out knew what he was talking about and we knew what we wanted. So my husband asked him how much it was going to cost and it was a done deal. The installers who came out were very good and it took them all day. They didn't leave until late that evening, 6:30-ish. They moved my furniture with no issues, then they put everything back. They were excellent and I'm good with the quality of their work. The carpet is gone now and I don't have to worry about vacuuming and shampooing carpets anymore.

We had carpeting installed by Luna Flooring on the stairs, hallway, and bedrooms, and hardwood in the living room, kitchen and bathroom. They put some quarter round down around the hardwood. Luna's pricing was a lot lower. We had no interest financing for 12. We also had a clearance flooring on the hardwood that we selected so we got a discounted price. We were looking at LVP flooring for our main level because of durability. But the value that hardwood brings and having this one on discount, it came out cheaper than LVP and we like it better.

I had the vinyl flooring put down and wet carpet removed by Luna. They came to my home and showed me some things. I picked something. Then the rep had the guys come out and take up my wet carpet. They put their fans down, dried my floors up real well, and came back and installed four days later. They did two rooms of hardwood, plus my stairs and my upstairs hallway. And then they also did carpet in my basement two years ago. Then they just did the flooring a few weeks ago in my basement.

I originally saw the 70% home sale, and I wanted to try to go for laminate flooring, but the cost of it made me go back on my thoughts and just get carpet. So, the salesperson brought me the sale carpet and the most popular carpet options, and I liked the items that he showed me. The installers ripped the old carpet quickly and got it out of here. They cleaned the floor underneath, laid everything out and vacuumed afterward. I even offered to vacuum one of the rooms while the guy was doing another one. And he said they would take care of it for me. They handled it very nicely. Everything went well with Luna. The reps were very quick, professional and nice. I love everything about my new carpet. When we walked out, it was the most comfy carpet.

Luna's sales team and the quality of their products are great. We had carpet installed on my upper floor, as well as on the steps. I love the sales rep who helped us pick out the carpet. It's the second sale with us in the year, and he was wonderful. I would not call anybody else but that man. The first time was a charm. Unfortunately, it's in our basement, so nobody ever sees it. The installers were fantastic on the first installation we had. They were professional and paid attention to detail. This is the second time we've done it with Luna, and the last installers we had, on a scale of 1 to 10, were a 2. I would never have them back in my house again. It's poor workmanship.

I was to have flooring installed in three separate locations on the same day. Two were actually installed (one with an upcharge for something that was to be included). The third location after five rescheduling appointments is still not installed. The wrong color was sent to the location twice and then I was rescheduled three weeks out. Perhaps punishment for calling customer service. Well, I have spoken to so many people and spent days on the phone trying to get this matter settled and still today no call, no show on an appointment confirmed yesterday with Rob **, the GM of Luna and Empire (limited regions). This is such horrible customer service and care. Taking off work repeatedly with nothing to show for it is completely unacceptable. I will be sharing my concerns with my friends, family and colleagues so that they are not subjected to such treatment.

Luna Flooring said they could get the job done in one day. Other people said it would take all year. As soon as Luna got information from the office that they could go ahead and do it, they came right away to do the job, which was nice. They did the flooring for little panels that are like tiles. Excellent choice. They did a good job. I appreciate it. They were nice. They just did their job and went home. They added some color. They said, "Usually, we put this down, but we'll ask if it's okay." And they did. They did exactly what I asked them to do. They had to make sure that they get permission to do what I asked them to do, and they did.

We've used Luna before for flooring in a small studio and for carpet a couple of times. We had vinyl flooring installed in the entire home and the installation looks solid and the pricing was fair. The salesperson was great but Luna dropped the ball when it came to the installers. They didn't come on the day they were supposed to. We had already taken all the furniture out of our house and had everything ready for them. My wife was not happy. We had to call them, and then they said their truck broke down. Somebody was supposed to call us back, and a guy said they weren't going to charge us full price and would give us some consideration for the inconvenience, but nobody ever called us back.

I bought vinyl tile from Luna Flooring for four rooms. They needed an additional day to finish the installation but other than that, the quality of their product is good. I would also tell others to go and get it. They get a 5-star rating from me.

I called Luna Flooring to get a quote and the salesperson was pushy and pushed us to sign the paperwork. Granted, that's what they do, but he was trying to take advantage of the elderly. The pricing made me uncomfortable. He quoted me almost $3,000 for one bedroom, which is about 8x10, a hallway, and seven stairs. After I got his price, he wouldn't even break it down into rooms and tell me what each part was going to cost. He couldn't tell me the price per foot. So, I called and canceled the next day because that was too expensive.

I'm in construction and after talking to other people in the office who had flooring done at their homes, specifically soft goods such as carpet, they all said how much they liked Luna. The sales rep who came over was fantastic. We did roughly 200 square feet of pulling out the old and adding new carpet. The installers were great, nice, very communicative, and on time. It was a lot faster than I thought it was going to be, as far as the wait time. The actual installation was very clean, fast, and efficient. I was very happy. The online process and getting the person to come and talk through the different options, as well as the buying process, were all seamless.

I had the living room, hallway, and three bedrooms installed by Luna Flooring. Everything was cool during the installation. The quality of the work done was great. I had them come out two different times and it was good.

We had carpet installed in the bedrooms. I liked the price and that the carpet is soft. The experience of putting in the carpet was not that bad. But since then, I've gotten so many calls and texts from Luna, and it annoys me.

I didn’t go with Luna because I thought they were going to be cheaper compared to other companies. But it was not cheap. It was almost $3,000 for a 12 x 15 room. After I got their prices, thinking that they were the cheapest, I said, "I guess I'm not getting carpet." But the rep was pretty cool. He was a younger guy and did what he was supposed to do. There was nothing wrong with him. I just didn't like the price.

I had carpeting installed by Luna in two bedrooms. I first called three places. One was Empire. One was Luna, and one was Home Depot. It was really funny because Empire came first. The carpet I ended up with was a tiny bit more, but it was the best carpeting that they had. So, I'm very happy with it. Two people came, and the installation took probably three hours. I'm an advocate for getting more than one estimate. So, if people would get more than one estimate, they would realize what a good product and deal Luna has.

The installation was okay until a piece of that carpet shredded. I went to vacuum my carpet and a piece of the carpet is shredded a little bit. It wasn't laid down right. Because when you do your carpet, it shouldn't have kicked up. That piece shouldn't have been stranded like that. The carpet was laid down nicely by Luna, but I'm having a problem with this one piece.

I liked the price of Luna Flooring. We had them install carpet in our family room. My experience with their reps went fine. They were very professional. But I didn't like that I had to haggle with the price. The rep came up with one price, and I told him, "No, I'll pay this price." And he called his manager, so it lowered it down to where I wanted it. It should have been there in the first place. So why would they overcharge me if they’re going to come down just because I requested it? That sounds like, to me, if I didn't haggle, they would have charged me that high price. That lacks integrity. But they have a nice selection and the installation went well.

I had ceramic tile installed in the living room and I went with Luna Flooring to get that done because they had the discount. Their customer service reps were nice but the price was a little high. On installation day, they came in with the material, removed the old flooring and put down the new flooring. Then they cleaned up behind themselves. I was satisfied and I had no complaints. I like the way the new flooring looks in the living room. It looks nice. Overall, Luna Flooring was good, they were efficient in what they were doing, and they didn't take long.

I liked the pricing and customer service of Luna Flooring. We had them install carpet and vinyl in my entire house. The vinyl was in the basement, and the carpet was for the bedroom and the living room. The rep did not force me into making a purchase. He came, he made his presentation, and I made my decision. He did not force me to make a decision about it compared to what others try. The installation went as planned as well. The follow-up was done, and there were some errors that needed to be adjusted. But so far, the flooring is good. I would recommend them. They did what was expected of them in a timely fashion.

Luna installed laminate flooring in the kitchen and the living room-dining room. It was quick. But I had them come back because they didn't do the closet area. Overall, the installation was good. The installers moved the furniture and it wasn't too much of a cleanup. They didn't leave a big mess. If you're considering Luna, make sure that that's the choice that you want to make and you understand how financing works.

I had carpeting put in the living room. I was looking at Home Depot, and I was gonna go with them but then I called Luna and compared prices. It turned out in the end that Home Depot priced me just slightly better price, but I went with Luna because I needed to get it done, and I didn't wanna go back and forth. I'm happy with the carpeting. There were two gentlemen who installed it. They were very nice, very efficient, and they did a great job. They knew what they were doing. They cleaned up any bits or whatever was left behind and cleaned it all up. They left me about a three-foot piece of extra carpeting, and it's in the garage right now. They vacuumed it really nicely, and it looks really beautiful. I was in tears. Luna has a stress-free process. I called them. They came. They were very down to earth and easy to communicate with. I would definitely go with them again.

I had Luna put in waterproof laminate flooring. Everything was great when I purchased the flooring. I liked the pricing. The sales visit was excellent. The rep that I dealt with was so knowledgeable, and she was very warm. The installation process was great also. The installers were really good. They were on time. They were here by 8:30, and it was done by 3:30. I love the floors. I couldn't be more pleased. I only have one issue and I went online to look for the cleaner and I did purchase the cleaner. But I wish they had a little more shine to them. But other than that, I'm really pleased with the whole thing.

My wife chose to go with Luna Flooring for the price and I agreed with her. They installed laminate flooring in the family room, hallway, kitchen, and dining room. The flooring looks great and I would tell others to give Luna Flooring a try.

Luna is a reputable company and it’s easier to get appointments, which was why I went with them. The salesperson seemed helpful and knowledgeable. Luna is on the pricey side, though. I picked the LVP floor, but it was too thin to match up with the other floors that I had. Luna didn't discover that until the team came for the installation and they said the salesperson would have to come back out. But I just decided not to do it.

We used Luna a long time ago, and we were satisfied back then. This time, they had good deals and when we tried to call them, the reps were friendly. They were good to work with. We had carpeting installed in our master’s bedroom and the hallway. It was pretty. Price-wise, it’s very good.

Luna Flooring did a fireplace, the front hallway a little bit, and two bathrooms. The people were very professional. They did everything I expected them to do and I was happy. I've also used Luna in the past and they're competitive and have always done a nice job.

Luna was wonderful and the other brand I looked at was iffy. I had laminate tiles installed in the entrance, kitchen, guest bathroom, hallway from the kitchen, and then the closet that's also right there. I love it. It was okay dealing with the two people who came when I chose the floor and the people who installed it.

I had carpet done in the bedrooms, basement, and stairs, and I went with Luna as they had a good sale going on. The installation was quick, easy and good. Two guys came out and it took one day. The quality of work they did was fantastic. I like the look of the new carpet. It was a pretty good process with Luna, except for the hardwood part of it that we ended up having to cancel.

I saw an advertisement for Luna Flooring, and I called them in for an estimate for our kitchen hallway and a foyer. The young lady did a very good job. Everything was favorable and the price was fair. They did a good job with the install too.

If I had somebody that was looking for flooring, I would refer Luna Flooring and let them know that they were good, clean, and accurate. They took care of business, they were in and out, and were kind and very good at what they do. The installation was quick. Because there were three of them, it took two to three hours. Also, the installers gave an explanation on how to take care of the flooring the first couple of days by not wetting it so much and using a power mop, something to wet and dry easy, and that was it. They cleaned up behind themselves. A little dust was left, but that's to be expected. Luna Flooring could never get in stock the flooring I wanted so I had to do a second choice. But it got here, and it's in.

We have had a good experience with Luna. They put in the carpet in three rooms. Customer service was excellent and the installation was really good. My only complaint was that when they came out to do the carpet, I had asked for another carpet, but they didn't bring any to show us. So, the other carpeting is nice, but it's already falling apart.

I hired Luna Flooring to install carpet for the basement, and the stairs going down there. I considered one other company, but I didn't realize they all worked together. Luna Flooring's price was great. The sales representative was also very personable and easy to contact if we had any questions to follow up. Installation was quick and it went seamlessly.

I had heard good things about Luna, and I’ve seen their commercials. And when they came out, it seemed like a fair price. I went with them, and I had one bedroom done with new carpet. The sales rep understood what I was trying to accomplish, and he was able to show me a lot of different options and different price points. The installation went great. I couldn't move a bed out of the room, and so they were able to do that for me. And they were very professional, and they did a really good job. It went well. I would definitely recommend Luna Flooring. I would use them again in my home. I even texted their rep and said, “I really wanna get all the rest of the bedrooms done. I just can't afford it right now.” It's really good quality and very much more comfortable than the carpets that I have in the other rooms.

Luna Flooring is a good company to do business with. I've had them out three times. I had them do my stairs. I also had some raggedy old carpet on the stairs and I had them do my kitchen floor and around the living room. It has been a very good experience every time. The Luna Flooring salesman was very thorough in all details. The installation was done in the living room and it was a Berber carpeting. The installers came in at around 9:00-something. We discussed the carpet and I paid them the money and they started moving furniture. They were done by 12:30 and that included cleaning up. It was a beautiful job. The carpet is lovely. It's very clean-looking and it's perfect for my needs. I'm handicapped, so I'm in a wheelchair. The Berber is perfect for that because it doesn't mark up. I'm very pleased with the sales and installation processes.

My wife had used Luna Flooring for the other floor. They did a good job so we used them again when we put in the wood laminate flooring. The salesman was really good. He showed me a couple of options and I picked the one that was on sale. It looked nice and it's good because of the dog. It won't scratch. The installer was very friendly. I checked up on him throughout the day and it was a good experience. It took him 8 hours and he did a good job. Luna Flooring did what they said they were going to do. They installed what they said they were going to install and it was a reasonable price.

Luna installed carpeting in the bedroom, the hall, and the stairs. The installation took about 4 hours. Compared to other brands, their pricing was lower. It was a pretty easy experience with Luna Flooring.

I had Luna install vinyl flooring in two rooms and a stairwell. I reached out to them by phone and they did come to my house. Once we got it all situated in about a week, they came out and we finalized everything. I had no problems with the installation. The product has been lovely so far. The price was great, too.

I reached out to Luna because I had a new project going on in my home and needed a quote for a new carpet. The appointment was quick and the salesman came out. He measured the room, had me select a carpet from the models showed and gave me a price that included a warranty. He said the price was only good for that day and that if I wanted that price that I would need to make a 25% deposit. I stated that I wasn't ready to commit and was very honest about not having a completion date he then assured me that I could always call to set the date back, but after 45 days I was told that I only had 15 days to install the carpet and that I couldn't reschedule. I was very upset because if at that point I decided to cancel the order they were keeping 25% of the down payment for a future purchase, some bs. Come to find out that these carpet are good but the labor price is very high. I will not seek them out again.

Luna Flooring installed basement carpeting, bedroom carpeting, and a stairway. Their presentation was very good. The installation was very efficient as well. The installers came in, they worked, they got done, and they moved on. The quality of the flooring is fantastic. It's like walking on a cloud.