Home Depot Floors Reviews

At 6 pm, Home Depot called and left message for extra amount $370 and $70 for lost day. He is on vacation next 2 days and can be reached on Saturday. On Saturday, I called and the manager (Jef) said "the installers are closed, call on Monday." On Monday, I called and he was not there. So, I went to the store and spoke to the expeditor who contacted the installer and told me they want about $900 extra for leveling the floor.

Today, they are supposed to call me. I have told Home Depot several times that I am travelling on the 30th of November and I need to know what they would. I told her that I only want what Home Depot quoted me and nothing more. In the meantime, I paid 90 percent of their quote. My rooms are in mess now until this is sorted out. Looks like I cannot do anything until I am back in 6 weeks' time.

The measure guy did not mention this to me, and did not bother to check the level of the floors. He could have checked this easily because the floors were the foundation and completely exposed. So, I had a contractor put down quick set level, and a week later USLI came back and said that quick set level was still not dry (even though I ran fans on it all week), and then they came back a third time about a week later (after we moved into the house), and told me the floor still was not level, so they would not do the job. The flooring department manager at Home Depot was no help, and did not care that we were in a bind with no den floor after living in the house for a week, and we had recently spent thousands of dollars at her store. Very Frustrating. I then called Lumber Liquidators and they sent out an installer who dealt with the little bit of leveling left to do, and finished the job in a timely manner.

Don't think that you are getting a good deal with any Home Depot promotion. We used Lumber Liquidators in the past, and I was trying to save money by taking the Home Depot - never again! My dog got hold of my Home Depot credit card the day after this happened, and chewed up the card. Fine with me - good doggy!!

My (adult) son and I went in to order and the young guy kept referring to a color that was on the sample card but not the color I was interested in. I was told I could not order until it had been measured. Wasted trip! I scheduled the measure, went through everything with the estimator, where and how ie: capped stairs not waterfall (extra charge of course), tucked not transition strip and most important as few seams as possible I understood more carpet was need as to avoid cuts etc. I went in to order. I chose an upgraded padding which I paid extra because I wanted the barrier on both the top and underside! I was then told I need to take the paperwork and pay at the front checkout.

The cashier overcharge me and could not reverse the sale because it was a special order so I had to go to customer service. My cc company said HD needed to release the charge or I would be double billed. I waited almost 2 hours and nothing could be done that day! They told me they would give me a 10% discount for all the trouble (never happened - they only gave me 10% off the padding). I went back once but still not done. It was now Aug and I wasn't well enough to go back again but was told I could pay over the phone and they would send me the receipt. Quick side on vinyl... I opted not to do it at because the sheet vinyl for my 12 x 15 kitchen was around $350 but the install/labor was quoted as $775ish! Home Depot called a week later saying the carpet was in and they wanted to schedule an install date! 1 week! I hadn't even scheduled the painters yet because of the special order time I was given!

I went to Home Depot in Oct after I scheduled the install to check out the carpet sample as to compare it to the actual carpet, but it wasn't there nor was it even in the system! There was however an almost exact match but different name and color names! I was told they could not find my order in the system or my paperwork and I would have to wait 2 days for sales mngr, the same day I had the install scheduled. I was told I could drive 20 miles from my house to the warehouse to check out the carpet but I was unable to do that! The installer sent me a cell phone picture and it did not look like the same color I ordered. He said the warehouse was dark and carpet was a very light color! I must add that I had my house, closets, etc. emptied for the install and was living in my bedroom! I had arranged for help on the day of the install to move the remaining boxes and furniture.

I scheduled the install for early am but I was told it wouldn't be until 11am then not ‘til 1 it was almost 2pm by the time they showed for a whole house install! I went to check the carpet and it was not what I ordered! I was told by Home Depot that because it was special order and no long available that I would have to get them a sample and they would in turn have to send it to the manufacturer for analysis! I would be responsible for the cost and possible restocking/shipping fees. They said they would come back the following day to do the install if I still wanted it. I told them I would not be able to have anyone there to help move things and they said they would do it because there was only one room. I also had a furniture delivery scheduled for the following day at 1pm and I told them I confirmed the appt and would be charged if it was changed within 24hrs. They said they would have the rooms ready so it wouldn't be a problem.

The furniture came and they were still installing as it was being brought in! I heard them on the stairs so I went to check and it was waterfall! I told them to check the order, they said sorry and would reorder more carpet and fix it, but I pointed out they could get this carpet! I think I got an $8 refund! They cracked and gouged the quarter round and I was told they would fix it! Have not heard or seen them since! I feel totally scammed! No one was willing to help! The buck was passed from salesperson to managers (if they were even the real managers). It was not what I ordered but I could not gamble on losing the money I had already paid. I do not even have a copy of my receipt! I do have the cc charge on my acct! The double talk was well rehearsed and the condescension was abhorable! Worst experience ever!

30 days later Home Depot sent a sub contractor crew to my home named 2 Crew Corporation. The workers went downstairs, ripped up all the carpeting from the entire basement. (I had contracted for removal of existing carpet)..... cut my carpet into small pieces and threw it into their van, and then informed me they could not put laminate in the basement because my basement had a 70% humidity level. They felt my floor was 3/4" sloping in the TV room. I asked them why they had not checked these things before destroying an entire 1,000 sq ft of my carpeting? They shrugged. The 2 Crew supervisor called me and told me the product was not warrantied for my type of humidity.

The Home Depot store manager Lindsey told me that I needed to come to the store and choose their in stock 72 hour carpet in order to complete the job. At this point I realized Home Depot was pulling a bait and switch. The bait is the promise to install 100 feet of laminate for a promotion price of $500. The switch is to insist I could only have a certain type of their carpet. I pointed this out to Lyndsay's store manager Mr. **. Mr. ** brushed me off like a nuisance. At this time, Home Depot has told me no refund for the installation or the rip out of my existing carpet nor the delivery nor the measuring will be reimbursed to me. IN fact Lindsey told me I was lucky that I got to use the installation deal on 2 upstairs rooms I also ordered the same laminate for, because if I had paid their normal $1.50 installation a square foot, I would owe Home Depot a lot more money.

Wow. Let me get this straight. I purchased a product and followed the terms of the Home Depot contract. Home Depot had an employee come to my home, measure, and tell me the product will work great in my lower level. I paid this employee to come and for his expertise. Then Home Depot sends over a sub contractor who by the way spoke broken English and also smoked on my property....who ripped out all my existing carpeting and then said---"sorry your carpet is in our van - see you later lady". Now Home Depot refuses to refund money or do anything to help. They also refuse to complete the installation of laminate. I know what you are all thinking... isn't there a contract? Why yes there is! My contract has a clause that reads, WHAT SHOULD I EXPECT DURING THE INSTALLATION?

Flooring installation is a construction process which is customized to fit the style of your home. As in any construction process, there is always a chance of unforeseen issues. Some issues cannot be detected until the installation process has begun (i.e. moisture damage, floors with structural damage, asbestos floors, etc). If unforeseen issues are discovered upon the removal of current flooring, a Change Order may be required and additional charges may apply to the installation. I have humidity and a floor slope of less than an inch. I have no moisture damage, structural damage, asbestos damage. Supposedly I have humidity. Hmm? That's not a exclusion in my contract Home Depot.

I called back and spoke with a woman (fifth person I had dealt with so far). She said they could not find confirmation of payment. I gave her my card information again. She said someone would call. I did not get a call. Went back to the store and asked for an installation date. I was taken to a manager's office where I was given a phone number to call and ask an installation company for an install date (this was not a Home Depot company but a sub contractor). I said, "no you call him and get me an installation date". Once again I was told someone would call. After 2 days I called them and got an installation date. After about one week I got a call from Home Depot saying they have ordered the wrong carpet, could I come back to the store and confirm what I ordered. The install is now going to delayed. You rate the performance because I can't.

We finally settled on a day when I could get them in the house (that we were not yet living in at the time) to measure, and I told them to call me when they got there so I could be sure that they got the correct rooms measured. Of course they did not, and I received a quote for $500 over what they had initially estimated. I reviewed the measure, and found that they had added on an additional room DOWNSTAIRS, when I specifically told them that it was only the upstairs that I wanted carpeted. Normally, I would be shocked by the quote, but after seeing how shady Home Depot is with the quotes and estimates, I kind of expected it.

After straightening things out, we finally ordered the carpet and they told me it would be a few weeks until the carpet arrived. They then send you off to some company called Home Solutions that takes care of the install. You have a better chance of getting hit with lightning than you do getting a hold of these people on the phone. 6 WEEKS LATER, they call and tell me that the carpet had arrived and we were ready to set up an install date. We decide on a date and then they told me they would call the day before to specify an exact time.

After calling them and leaving several voice mails the day before to try and figure out when these yahoos were coming, it climaxed with 0 success... leaving me to wonder if they were actually going to come or not. The next day, which I had requested off from work (Day of Supposed Install), I call several more times in the morning to try and figure out when these mystery men were coming to lay my carpet. NO ANSWER ALL DAY LONG. They finally call the next day to apologize on their techs calling in, and we proceed to set up another install date. At this point, I would've gladly taken my service elsewhere, but we live in a remote mountain area with good ole' Home Depot being our only option.

Anyways, we set up another install day, which I can't make, but my dear wife who had just had a baby was able to get off work in order to be there. Two days of missed work out of our budget to try and accommodate these people to lay our darn carpet that we paid plenty of money for. Well wouldn't you know it, the same issue of not being able to get a hold of anybody to figure out when the hell they were coming to our house.

Day of rescheduled install, we finally get a call from one of the techs saying they wouldn't be there until the afternoon now. Perfect. Wife has an appointment for our infant son to get to, so I leave work early to get to the house to let them in. More money gone. The installers work until late that night, and you think at this point, with the steam coming out of my ears from this whole ordeal that they would be sure to clean up well. They left all of their scraps and the giant leftover pad that I now have to take to the dump and spend more money on.

WOW Home Depot, I hope you're proud of your customer service and glad to know that I will never be coming back to your stores anywhere in the country as for the rest of my friends and family. I will deliberately drive 50 miles out of my way just to make it to another store where they will actually appreciate us as customers. For anybody out there trying to decide if Home Depot is the right place for you for your install, say NO, just like you'd say no to drugs. Run away as fast as you can. I am not the only one with this same heart break; I have had friends and family from other store locations with the same problems. Hope this helps!!!

The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT, they do not care about its customer. From Home Depot's website, the carpet, "guarantees long lasting performance with 20-year abrasive wear and texture warranties as well as a lifetime stain and soil warranty." This is a joke! Good luck collecting on this warranty.

The backer board is not firmly attached to the plywood sub-floor and now it trampolines causing tiles to crack. So the install is defective, but the labor is not covered under warranty. To get them to cover to look at it $75. Meanwhile I still have $4000 to pay on it. So when they say "You know it will be done right by the Home Depot" fuggetaboutit.

They told us to throw it out because the stairs needs to be one piece. That was obviously not true when the installation company came today. They asked for the left over carpet from the last installation. Obviously, we already threw it out as Home Depot has told us to do. We paid the whole price of the carpet that was brought to our house in June. Now, the installation company told us we would have to buy some more carpet for the stairs because they don't have enough. Why would Home Depot tell us to throw carpet away that we actually paid for? If they weren't sure that we were going to need it, why didn't they just asked? I feel like Home Depot pretty much just cheated money out of us. This is definitely NOT okay. Tips for the future? Make sure you get your measurements correct and get the facts straight before asking Home Depot anything about carpet installations.

Here is my future course of action. I will give the store manager one chance to make it right next week or I will see how many of the local TV stations consumer advocates will be willing to put my story on the air.

After speaking with Customer Care and several other people they got half of my order from other store and had it delivered. I now have half of the flooring down. They stated the other half of the flooring would be in, in two weeks. I was leaving on vacation and made arrangements for the store to contact someone I paid to house sit so that I could have the floor done while I was gone. Well no surprise after I returned 2 1/2 weeks later they never delivered the floor. Today another week later they were suppose to deliver the floor between 10 am-2 pm and guess what..... it is now 3:30 pm and no delivery and no call from anyone! I am so sick of this runaround. If I did not already have half of the flooring in, I would cancel. But I am stuck and they clearly could care less.

I am sick of being treated like the 'stupid woman' when I go to purchase something at Home Depot - you know what - I am not stupid and my money is green. I want customer service and I want respect - something apparently Home Depot does not value. Going to Lowe's tomorrow - they are more expensive but Home Depot just cost me $1500 and I have no carpet.

Home Depot used to care about the customer. We were told on every install to do what was needed, to do it right. Cost was not an issue. And to tell you the truth, from my perspective, they attracted the best installers I had the pleasure of being in company with. We were happy because we could do the job right, and when we left, the customer was so happy that on many occasions we were given a tip!

But soon things changed. As soon as they got market share (by putting many of the smaller home improvement companies out of business, at least here in Canada) things dramatically took a turn for the worst. The worst thing they did from a customer and installer point of view, in my opinion, was to hire an Installation company, a third party middleman who looks after the installations. This puts them at arm's length and insulates them from all kinds of liability and responsibility. In our area, the manager of the installation company held a meeting with the installers and made the point that they are "numbers" men, which meant to me that dollars and cents were more important now than keeping the customer happy. This has proven to be the case.

It was not long after they implemented their new arrangement that I left. I was quite sad about that because while they cared about the customer they were great to work for. But when you show up to do the install and the customer is already at their limit, stressed out from all the abuse and lies that they have already endured, it is not a good scene, and time to leave.

Now from my perspective, Home Depot is the worst flooring company in the market place. I have been called back to fix and/or replace numerous Home Depot installation jobs, every time, at the customers expense, which really isn't fair for the customer. But they do kind of promise the world to get your business. And at the cheapest price. If it is too good to be true...you know the rest. Please watch out, and expect that a good job does cost more - that is life.

In the paperwork, it states that additional leveling would incur and extra cost and we were fine with that. Nowhere does it state they can leave the job for any reason. They allow 1 bag of leveling agent per JOB, whether the job is 100 sf or 1000 sf. REALLY? At any rate, they didn't even offer to do the additional leveling. Said it was out of tolerance. I later learned they told their supervisors that the floor was "falling apart". Uh, no it's not and have pictures to prove it.

This was from the Round Rock, TX Home Depot. Their management is absolutely horrible. Had 3 meetings with them and they never even made an effort to make things right. Just told us to get it leveled and then they will come back. What trade is going to level for another trade? And, what trade is going to want to follow another trade's prep?

We've had 6 professionals look at it and they all have come up with the same conclusion. Their installers (FPN - Flooring Pro Network) just didn't want to do the job because there's not enough money in it. Home Depot pays them under industry standard and FPN is nothing more than a brokerage house that subcontracts installers. All the pros that came out to give me a bid said it's not big deal and gave us a bid. I've asked for corporate to contact me and of course ... nothing. Any attorneys out there willing to give this a run? Perhaps DTPA violations here as well. We've been living on wood subflooring for about a month now. Our house is a mess. I've lost time from work because of all this. If so, contact me at **.

This is where it went to crap. The day before the carpet install, I received a call from the store stating that the reserved carpet was not actually reserved, and that they didn't have enough for our project. The store did substitute a similar carpet that they had in stock and no additional cost, but I didn't appreciate being lied to by the sales person. At this point, I was also expecting an install date for the laminate, but that didn't happen. It took an additional week for the install company to even contact us to set up the install because the store hadn't notified them that the materials had been picked up. The installer didn't have an available time for another 2 weeks, which now put the laminate install AFTER the start of the new renters time.

Today, as the installer arrived he asked if the removal of the vinyl flooring had been discussed with me, which it hadn't. Apparently the person who took the original measure didn't note that we wanted the laminate removed, which we asked him to do at least twice. This added another $300 to the install, bringing the overall price in line with what Lumber Liquidators had quoted for the entire house. I have a call into the store manager, but I seriously doubt I'll even receive a call back as this whole project has been nothing but a hassle.

* I ordered stock builder grade carpet to be installed in Great Falls, MT and they told me it was a 2 week install wait from the time of purchase. They came and measured 4 days after I purchased the carpet from them. A week later and no one calked back. I called them numerous times and each time was told they would get back with me.

* Almost 3 weeks later I called and asked to speak to a manager and spoke to Gabrielle (Gabrielle assistant mgr, and then later John installation mgr) and was told that the installation will not be performed for another 4 weeks (that's right, almost 2 months from the date of purchase)?! Called Home Depot corporate customer service and the customer service lady (Tanisha sp?) was not the least bit apathetic or surprised and told me there wasn't much she could do with this store location. I'm just trying to think what story I will hear next month when they don't call or show up and have called Pierce Flooring and two other companies there and all are able to install in 3 days.

* I will go that direction, cancel my order and get a refund as this has cost me a possible house sale.

If you are dealing with any of these people don't, walk away from the store, run! Buyer beware - they don't give a ** and will tell you whatever you want to hear to get the sale.

Had to go to customer service desk to pay. Here we go again. Wrong price on the carpet need to get "the same manager" who took 20 minutes to show up to do the same override as if the price was being reduced. 4 days into this debacle. Again I asked, "When will the carpet be installed? 72 hours?" I ask. Manager says the 72 hours on the signs refers to "72 business hours". Funny it does not say that on any of the signs. 3 days later, it's Tuesday. No one from Home Depot carpet install has called. I have no idea where my 72 hour carpet install is a week later. Getting ready to go back to the store, file a complaint and cancel the order. Do no go to Home Depot for carpet. It is a waste of time. The scam was using the wrong price to compute the estimate for the carpet.

I took pictures of the floor and went to the store and spoke with the manager on duty ** and he told me and my husband that next day someone will go to check the floor and assess the issue. And yes the person came and took pictures and even told us that yes floor was bad and even the manager ** told us the he installed the same product on his house without a problem. ** was very nice and told us also not to worry and the first thing he did was refund for the tiles and materials we bought. ** said that all other out of pocket losses will be covered under defective/poor quality product and that he will contact the Distributor also for this matter. Even told us to bring the next day the actual contact with the installer for him to make copies and summit to Corporate as we have like 70% of floor installed. And labor for this regardless of product quality have to be paid in full... I explained all this to ** as installer was expecting to be paid within a few days.

** told us to check the cost of removal of faulty/defective floor and bring the contract/bid/proposal and within a week we will have our money back pertaining this issue (labor cost and removal cost). ** also advised us to remove the existing floor and to choose a new tiles from distributor and because this defective product Home Depot/Distributor will supply us new tiles at no cost via the same distributor that provided this defective product. I stated to ** that we cant be living in the during this period and he said again that this matter will only take a week and no longer than that. Two weeks and a half later and daily calls to check the status of tiles and our money and same answer... we don't know! Then ** after three weeks realized that he never followed up on the order of the tiles as his store cant order the tiles and needed to be ordered via another store. Finally received a call from **, new tiles arrived and ready to schedule delivery!!!!! But we just needed to PAY! Yes to pay for a product that **/Home Depot said will be at no cost!

When my husband disputed this with **, ** stated that he has no control over the charges and charges have to be waived or honored by Manager of the store **. Next day ** called my husband with best final price in which my husband agree to pay as we have no choice at the moment and to take this matter to Corporate. This was July 1st,14 and we started this nightmare on 5/28th,14... So new tiles were delivered the next day July 2nd,14. And we schedule for installer to come and open and check the product. He inspected the tiles on July 5-6th,14. And to our surprise or bad luck or whatever you want to name it... the new Travertine Natural Stone 1st Grade tiles arrived 50% of them were damage/broken. I called store manager ** and due his lack of cooperation, I called Corporate Customer Care on July 7th,14.

My call was answered by last name ** who listened and make all necessary notes of all situation pertaining me and my family were going through due to a defective product sold by Home Depot and damages that are causing to the property/inside the house as is covered with Mortar Dust because that is my existing flooring and other damagers related to this. So far seems that ** in behalf of Home Depot was very willing to help and no Legal Action was needed, at the end I invited to the house on multiples occasions Home Depot Store to check/verify my statements or whoever represents Home Depot, but no one seems interested. I send them pictures, ask if there's anything else or more pictures needed, anything I needed to do in order to expedite this process. Some back and forward emails and every time ** called me always stated that I was being recorded, well I have nothing to hide!

Then ** send me an email with a claim number for Sedgwick and was assigned to ** who did my intake and during that first call or conversation told me that this matter wasn't for Sedgwick but for Customer Care, I told her that Customer Care created this claim and transferred the claim to Sedgwick. Guess, I was naive to believe Home Depot will actually do the right thing without a fight! And of course I received an email from Sedgwick-** who handled my claim to call her back and discuss my claim, apparently she have my wrong phone number. When I called ** she stated that Home Depot isn't liable for any of my damages because they didn't installed my floor! I explained that installation wasn't ever an issue or claim but the Defective Product Sold by Home Depot... ** stated again Home Depot wasn't liable with not further explanation.

With all that been said, Corporate Customer Care/** knowingly transferred my claim to Sedgwick in an attempt to wash their hands out of the mess and damages Home Depot created and continue creating on my property and our lives. And I said knowingly because Sedgwick don't manage this kind claims or losses as Home Depot didn't install my product and they know that! But Deceive me to believe Sedgwick will take care of this, furthermore used deceptive verbal practice, false advertisement of quality of product and delivering defective/faulty product no once but twice.

So far Customer Care wants me to submit via email an amount to put a flooring and previous flooring losses for an approval and ** stated that she cant guarantee the amount that I will be refunded/compensated and specified only related to flooring... This is more of wasting my time and deceive me into believing they will do something. When it is very obvious that not only Home Depot have no intentions to fairly fix any of the damages that their Defective Product caused. But not only the store and Corporate Customer Care utilize deceptive ways and practices to make you believe that they going to help you and fix your issues with the store or the damages related, to the extend to ask me previously to estimate my overall losses, but later on changed their mind and decide that maybe they will cover some flooring losses... But this will be Subject to Approval!!!

Its been two weeks dealing at Corporate Level and so far, more deceptive than the store, they called me but refused to put anything on writing but I been recorded all the time! So far Home Depot keep dragging/procrastinating this matter as non important. Home Depot... Nightmare None Improvement Store.

Installation guy arrived and said that with all cuts that were designed for the hallway it was damaged the carpet and it would need to be replaced in a month. NO ONE from Home Depot cared to advise us on this! What do we know about carpet installation? Now they want us to pay $369.00 more to have enough carpet for the hallway! I called and spoke with Lisa, which no help and willing to take responsibility for the lack of communication and correct information being given to their customers. WE will not be able to get a refund. We had always shopped at their store, but there is no way that after this type of service and lack of responsibility and professionalism will I take any business to them. We are no charity case to receive this type of treatment. We are force to go through the installment in order to lose our money. WHAT A DISAPPOINTMENT!

However, today when the estimators came home they said that we are responsible to remove and re-fix the doors! Whereas at the store we were clearly told that we were responsible only for removing the old carpets and underlay. That if Home Depot was to do that they will charge an exorbitant fee. The person who estimated was adamant and indifferent. I asked them repeatedly whether they are sure and if there is no way and it was getting me nowhere. I personally think that removing the doors is a specialized task which is part of any carpeting project. The doors may have to be re-adjusted or even trimmed depending on the pile of the new carpet. Anyway, I called another installer for clarification and they confirmed that they do the doors themselves.

Then I called the store, angry and frustrated and found myself talking to someone higher up. I was told that they have yet another service that does the doors at $10/door! Now this was news but they did not want to hear about the complaint of what the estimators had told me! 'It is something you can do' seemed to be the hidden message. They did not get the real point of my call. Then I asked about the re-adjusting of the doors if necessary while fixing -- and at that point I was told that I was responsible to do that!! Why should I pay Home Depot to install my carpets at all? We have been seeing the level of service at Home Depot go downhill and it is kind of sad. And I think that this customer indifference is trickling down from the top.

The store manager at the Grand Rapids, MN store seemed to think I was being unreasonable that I was disgusted with my experience with them. After spending thousands of dollars remodeling my home with Home Depot products, they care nothing about their customers and won't make this right. They have to be aware that it is a scam and they set me up with these crooks who now have my credit card number. By the way, the installers try to make it seem that they work for Home Depot but they are outsourced. It could be anyone coming into your home.

The flooring people came out on April 9th to install the linoleum and were told to not staple on the lines that were marked because we had radiant heat in the floor. When they finished it looked great but we had water coming through the basement ceiling. We notified HD on 4/10. After a week and no response from HD we had to hire a contractor to rip the floor up and remove the cabinets so we could dry it out. We found that a water pipe was also pierced which was why we had water continue to flow.

After two and a half weeks we finally received word from the HD sub contractor's insurance and he had hired another sub-contractor and now it had to go to his insurance. The Hartford was the sub's, sub insurance carrier and after another week they notified us that in their investigation they were not a fault because we told them they could use 7/8" staples and his helper was also a witness. (The helper was upstairs installing a bathroom floor) They also said I was home and should have stopped them. I was working in my office upstairs and did not realize I had to supervise the installation.

The Hartford's investigation was apparently talking to the sub and his helper. (This took a month to do!) They never wanted detail from me or did they even bother to send an adjuster and we have contacted the State of CT Insurance Commissioner's office. So now it has been 5 weeks and we have again contacted HD and found they are self-insured. They bounce us back to their administrator and they tell us to use our homeowners. We are now paying for a floor that was ripped out and the cost to rip the flooring out and install new subflooring. We still have no kitchen and appliances and cabinets are in the dining room. The original floor upstairs has not been repaired and we have already had to pay to have the new subfloor installed. The Store Manager and Flooring person have been great but HD Corporate has not done anything to assist.

When I said I was ready to order I was informed that I would have to wait a week, which was when they could have their measure service come out. That would be $60. And when they do the advertised $37 install there's a $60 driving charge then too. So now I'm at $157 and haven't bought carpet yet. I wait the week and the kid who measures my house is friendly too. He says someone will call me the next morning. The next afternoon I call the local store. After 6 attempts to get someone on the line I get a bitter old woman who has no concept of customer service. She informs me that she's not responsible for national advertising when I ask why the time frame and hidden fees aren't disclosed on the website. And informs me that since I want to order carpet that's IN STOCK in the STORE I order from... there is an additional $75 fee for the installer to pick it up from the store.

If I had gone with the special order, more expensive carpet, cost would have been nearly the same. But I can't order until next week anyway because they won't receive my measurements for at least two more days. So looking at $232 in hidden fees I've already discovered, plus the extended wait and rude customer service, I'm going elsewhere. And of course losing the $60 I have already been charged for the kid to come make the same diagram I originally had in hand when I went to the store weeks ago.

The day of the install finally arrived. My father was at the house at the time. We were told by phone to expect the installer, but he did not show. We left keys & instructors with my contractor since he was finishing up some work on Unit A. When the installer finally arrived, he complained that nothing was level, it would all need to be redone, and called Home Depot to tell them; no effort was made by him to contact me, the homeowner. After a lot of run around, I finally got word that the installer claimed it would be an additional $800+ to "fix" Unit A (where nothing was actually wrong, as it had already been smoothed & leveled by my contractor, and I had seen in person that the work was done), and over $10,000 to "fix" Unit B.

I have personally seen the work that has been done on that unit as well, and the floor is over 95% level, with some possible additional work needed in one area, but nothing to the extent of what USIG's installer claimed. Needless to say, I have demanded a refund of the installation fees I pre-paid and will NEVER recommend USIG to anyone. While I have a good relationship with my local Home Depot in general, I am unlikely to recommend their sub-contracted installation services.

We moved a few items back into this room as it is our TV/FR room which we use daily. The remainder of our furniture is in another room... as well as other items are being stored in our kitchen because we do NOT want to move EVERYTHING back and forth several times. We will of course have to remove our TV and the two chairs we placed back into the room when the carpet finally arrives. I contacted Jay Cee, manager at Home Depot, the following Monday March 31st... worked with him and Jess (carpet manager) to get additional carpet ordered from the same color lot. Jess ordered this expedited shipment on Mon. the 31st... I told Jess that I expected to hear from her and Jay Cee regarding this shipment... to keep us up to date and regarding compensation for this issue.

Jess promised to do so and that she would have Jay Cee contact us regarding compensation. Jess said that the carpet lot color was available and that it should be shipped within 24-48 hours and be in Maryland shortly thereafter. NO ONE called us and Friday April 5th came... I called the store spoke with Jess... carpet had not arrived yet. Talked with Jay Cee, asked why he had not called. He said that "I" could call him anytime. I called back on Monday April 7th and again talked to Jess... again no one had called. Jess said the carpet had still not arrived. By Wednesday April 9th... again no one had called. I called the installers myself... (ACS) spoke with John, said he was in NJersey. He would call Carlos in Maryland to see where the carpet was. He said he would call me back.

Three hours later, he had still not called me back so I again called John. He said he had had a million phone calls and I had to explain again what I was checking on.... He said, "Oh yeah, they could install on Friday." I asked, "You mean the carpet is there for installation?" He said yes. I said I needed to know when it had arrived.... he put me on hold and checked... The carpet had been delivered on Monday April 7th to Maryland but THEY (ACS) had not contacted us. After going back and forth a little we set up the install for April 14th. I again tried to call Jay Cee or Jess Wednesday April 9th at the Westminster, MD Store... was disconnected twice before I finally got through to Jay Cee, one of the managers. Told him that again NO ONE had called me so I called ACS their installers myself to find that they had the carpet since Monday... and no one had contacted us.

He said that that was ACS' responsibility to call not HIM.... I said that he or Jess should have called as they were supposed to be keeping an eye on this and NO ONE from their store had called us. ALL CALLS had to be initiated by US. I asked him if he KNEW WHAT CUSTOMER SERVICE WAS... he said he was sorry. He stated..... WHAT DID I WANT HIM TO SAY?? I told him that maybe he needed to sit down with his staff and figure out what needed to be fixed. He did agree that he would be doing this. I told him that the carpet is scheduled for install on Monday April 14th and that I would again be contacting him once this was completed.... as he DID NOT OFFER to touch base with me to see how this install goes and NO COMPENSATION HAS BEEN OFFERED TO THIS POINT!!

I installed the cabinets myself, so many of the complaints about subcontractors do not apply to my experience. The cabinets were ordered and the customer service has been exceptional. Starting with American Woodmark contacting me when the order was shipping to the trucking company making the delivery, everything went well. Three cabinets were damaged and the trucking company immediately reordered and redelivered within 2 weeks. I was not charged for any extras. I found a few scratches on two of the 90" tall cabinets (it happens even with proper packaging sometimes). Fortunately when assembling kitchen cabinets many of the side panels butt together and you will never see scratches on the side panels anyway.

In closing, my experience has been great and would recommend Home Depot. In my two experiences with Lowe's, both times items I ordered were delivered damaged and the other time after waiting 5 weeks, the items came in with the wrong color. I have never had any major problem with Home Depot and the minor ones were always promptly resolved by talking with a manager.

My foster rescue cat then had to spend 2 weeks at the vet with an IV and meds which cost over $2,000.00 dollars. Now Home Depot says they aren't responsible for the toxic chemicals and that it's my fault for remaining in my house and Home Depot and Carpet Pros still won't even fix my floors which are still incomplete 2 months after it was suppose to be complete. Don't do business with Home Depot, go anywhere else and don't do business with their installer, CARPET PROS. I even have the vet signing off on this being the cause but Home Depot and Carpet Pros don't care since they can bully around customers given their size and money to fight these issues.

The carpet quality and the dense, just on the bare eyes from my wife and my sons could be distinguished clearly, but those who work at Home Depot keep saying it was the same. I would like to give them a chance to admit it was the either Softly I or lower end carpet, so that I could reorder but no positive feedback or attitude toward their wrongdoing. Therefore, I just gave up and ask for money back. Even the installation guys admitted that the quality from the intended installation carpet was not the same as the original sample I had. Be careful when you order service or material from this store. To be fair, the customer service at the Flooring are very straight and helpful at the time my wife and I put an order for new carpet installation.

Carpet crew were a bunch of thieves! The stole my left over carpet, they raided my fridge, ate my food and drank my drinks! They snooped in my drawers and cabinets and stole my money. They went through my personal effects. They installed used materials and installed them poorly, and I paid for new. New floors ain't cheap! And when you pay almost $10,000 for a job to be done right, with quality new materials, you expect a lot! I expect to get what I paid for! I did not pay for a headache or to have people steal from me!

I immediately wrote an email to the president of Home Depot (Arthur M. Blank) with all the details on this job and I never heard from him or any of his underlings to talk to me about this mess. I have been a customer of Home Depot for over 35+ years and only shopped at Lowe's one time in these 35 years but I will no longer be a customer of Home Depot. I think this job is a bait and switch tactic that Home Depot does and as a Retired Minister and Disabled Vet this gives me pause to not have any future contact with Home Depot. THIS GIVES MEAN TO THE SAYING "BUYER BEWARE!"

Let's all get together and sue these people's behinds. I have not even been ripped off and cannot stand this type of action on innocent people. Let's band together and shell out like a small additional fee to some lawyer who will take this on. The more we get to contribute to a set fee, the cheaper it will be. We need to get a lawyer to give us flat fee to file a CA Lawsuit for us and also the percent return we get on the suit when we win will more than compensate for the fee plus a respectable additional return on the money you all have lost to HD. Think about it.

Please have a lawyer put his contact info on here and how much he would charge to file a CA then we can all decide if x amount of us contributed, how much it would cost for all of us. The attorney should state the fee like this: I am attorney... , I can process your CA claim as an unfair business practice CA lawsuit or whatever fancy legal name you need to use. It will take x amount of time to process. I will charge a flat fee of x amount of money. If 50 people contribute, it will cost each of you x amount of money. If 100 of you participate, it will cost each of you this amount, 150 people this amount, etc.

We need to put HD in its place and I am sorry to say that nothing short of the actual CA suit and the publicity it will give will knock them back to where they need to be. You know they currently operate under the assumption that 100 or even 1000 dissatisfied customers will not affect them because there are millions right behind them to buy their products. Let's try and put them out of business or at the least change their dishonest practices while compensating all of you in the interim, because I know for a fact that Lowe's does not operate like this and all we need is Lowe's or another competitor but not HD. I will be waiting for a response from a verified attorney who will quote us a price on this forum for a CA suit as stated above. Hope to hear soon. Please also notify me on my email when a lawyer has responded so I am sure to know my blog was read. I am ready to pay a fair fee for justice, are you???

Time is a constraint for us seeing as I am pregnant and due in October (the reason we decided to go ahead and do the entire house instead of just the nursery). Two weeks went by and we never heard from anyone. When I called to check on the floors I was initially told they were not in yet. Three days later I called back and was informed the floor had been in the store for over a week and would be delivered on that Saturday so I scheduled to stay home to await the delivery, but no one called or showed up with my flooring.

I called Monday and was informed someone had put our paperwork in the wrong folder, showing we picked it up. The floor was finally delivered that week, at this point we were 4 weeks out from our ordering date. We were told we had to call the contractor to schedule an install, so we did. The contractor informed us the soonest they would be out would be another 2 weeks. My husband called Home Depot about the time issue and we were told Home Depot cannot control the time scheduling of the installers and if we didn’t like it we could haul all the flooring back to Home Depot and pay a 25% restocking fee.

Even though we were completely aggravated we decided to just wait, we had already waited a month, what was another 2 weeks? (Or so we thought). Two weeks passed by and the contract came on Monday morning, looked at the floors and used a moisture meter to see the percentage in our home. He concluded the moisture level was at 30% and per Home Depot requirements it had to be at 15% or less for him to install the flooring for the warranties to cover & there was nothing more he could do.

The contractor got under our home and let my husband know there were no leaks, it was simply the moisture coming up from under the ground and we needed to figure out a way to get the level down but he had no suggestions. The contract also informed my husband this was not a good choice in flooring for our home since it is off the ground & the floating floor that Home Depot sold us was strictly based on the price, to make their money. So now after speaking with the flooring manager at Home Depot before we ever purchased the floor about our house being on piers & making sure the floating floor would not be an issue, it was.

The exact same question was asked to the man who came out to do the measurements, again, before our purchase of the floors and we were assured the floors would do great in our home and not be an issue. We are displaced from our home because being pregnant, I can’t be there with all the dust & of course the heat because there are only subfloors throughout the house now. My husband took off a second day from work to spend $700 on supplies to get under our home to try to conceal the moisture. We live in South Louisiana and it is summer time, OF COURSE there is moisture!

My husband purchased a moisture meter to test the floors on our own to see if his efforts had worked, and they had. We called Home Depot to come back out and were informed that if the moisture level wasn’t up to Home Depot warranty standards we would be charged $100 for the visit and the job would be shut down once again. My husband informed the rep over the phone we had purchased our own meter but was unsure how the reading would differ from the contractors and the response given was, I’m not sure but we will charge $100 for the visit if they don’t meet the standard.

We have talked with several local flooring companies who informed us the moisture level is to be expected, again because we are in South Louisiana in the summer time, the humidity is always high, causing the moisture. We are now having to pay $2,400.00 to have the flooring installed ourselves to get the job done and so we can have a home to go home to. Our first child will be here in 10 weeks or less and we have nothing ready for him because we were waiting on these floors to be installed and at this point nowhere for us to go either.

I have never been more upset and disappointed in a service that was promised than I am now. Had we been told in advance the issue this flooring would have we would have never opted to rip up completely fine floors to go through this disaster. At this point, I will never use or recommend Home Depot to anyone. I thought with this being a national company we would not be pulled back and forth just for a few more dollars, but I was completely wrong.

Days later, the HD's installer came back and told me they could not install the flooring because the floor was still not level. The installer had me sign a paper stating I agreed to void the warranty on the laminate so that they could install the flooring. I signed it because, at this point, I just wanted the flooring installed. 30 minutes later, the installer was told to leave the job site. Back to HD's flooring department. They told me I needed to call back Red Beacon and have the contractor level my floor. Contractor said he would charge me $500 to rent a cement grinder to grind down my floor. I stopped payment on his check for $350. I would not pay him more $ to do the job he was hired to do and did not do. Still sitting here with no flooring....

Because of the delay of the start of the job and our time constraints due to prior commitments at our winter home it was not possible to do the reinstallation till we returned in April 2013. Upon our return we set up a date to have the flooring installed. We did not want the same crew from the first installation back into our home. Home Depot assured us it was the senior installer that caused us problems. We agreed to allow the two other installers with a different senior installer. We were to be the only job the three would work on till the job was completed & we were 100% satisfied. That never happened because the molding had to be removed for a second time the condition was not acceptable. We decided new molding was going to have to be put on to make the kind of finish we would need to make the job acceptable to us. Home Depot was in agreement & gave us a good deal on the product to do that & did not charge for the installation.

Home Depot again did not order enough product to complete the job for the second time. The office area was the room not reinstalled. The senior installer assured the rep from Home Depot we had been working with throughout this ordeal and ourselves that flooring in this room was not flawed. We agreed to let it stay. We would of had to wait at least two more weeks for the product to arrive since they did not order the correct amount again. After agreeing to that & upon a closer inspection on our part showed many areas that would or could become a future problems.

Here are a few areas of dissatisfaction about the job beyond what has already been stated. There’s a number of chips at corners, there's a board that looks as if it was pounded leaving a noticeable dent. There's molding missing around stairs, the transition molding not affixed to the floor between family room & laundry room, a couple boards not spaced close enough, damage to sheet rock from moving furniture. Now on a more personal level workers using bathrooms without asking ,using towels dirtying them and leaving them. Clogging the toilet not informing anyone. Senior installer being shifted to other jobs leaving less experience one on their own. We were paid $1,720 by Home Depot on 10/15/12. We have signed a prepared agreement on 10/05/12 that this job would not be completed until the ** are 100% satisfied with the installation and a walk through would be done upon the completion of the job by Home Depot that did not happen!!!

There's so many more things we could add to this. On the human side. We are seniors this was to be the home that would give us great pleasure in our last years. My husband has had some health issues and we just have not been able to find the energy to deal with this matter. It's 10 months since we started what we thought would be a great beginning in our new home. We hope you put this out there in hopes some else can be saved from a similar experience!!!!

When we went there and sat down with the lady she showed us the quote. At that time nothing was shown on her quote that our floor would need to be removed, that being where the vinyl was in the kitchen and breakfast nook area. We did change the laminate to a different one that was about 50 cents cheaper a square foot. They let us know when our order was in about a week later since they didn't have everything and we're getting some of it from another store. After the fact that we purchased everything we got a call from another lady they're fading she was concerned about first it started out as transition strips, saying we may need to get different ones. She wanted to come out, look at the floor. At that time she said that switching the transition strips with work that we would need to have vinyl remove and it taken down to the subfloor.

Now remember we were not told that this needed to be done and we had already purchased the product. She's been trying to say I could do vinyl again. I said not happening since we already have the product. She had inquired how long the gal was here that measured. She had told us that the gal who did our measure was at a measure before ours for over four and a half hours and had to call the manager because she was having problems. The lady that came out said she didn't measure correctly. We had told this lady that she had told us that the floor did not need to come up and they were going to go right over the vinyl with the laminate. The next day she came out with another fellow and they were looking and again told us that that final would have to come out down to the subfloor. After we had already ordered, paid for and have our merchandise, they also tell us that the quarter round isn't going to work with the base board. Now we're told we have to go with at least four and a half inch high baseboard and return the quarter round.

The baseboard was more expensive, not to mention it would cost us more to have it installed. She then quoted this a price of 667 plus tax to have the floor taken out. Again that was not told to us at the time we placed our order. In order to save money we had to take the carpeting out and the padding, move our furniture our self. There was leveling material that no longer work needed and that was credited back to our account. My husband and I were livid and we called and wanted to talk to a manager. The first manager I spoke with knew a little bit about this. As she put it we shouldn't have to eat the floor removal charge due to the fact that the measuring lady messed up. She told me on the phone she agreed we should not have to pay for this. She then told me the next phone call I would be getting was from another manager. The next phone call I got was from the lady that came out asking what was wrong. She was then going to contact the person who was supposed to be helping us. Hours went by nobody called so I called back and left a message.

The manager that I first talked to told me she was calling to let me know that the girl that came out to our house was working on this and she would be calling us back later. She did call us back later and said that we would have to pay for this. I told her this was unacceptable. She then transferred me to the manager that I was supposed to talk to. After talking to her she asked me if I would be willing to conference with her and the lady who came out to our home. My husband and I agreed and she called back. We ask why this was being our financial burden when the measuring lady messed up. As the conversation was near and she told me that I had told the measuring people that we were going to be taking up the floor and that's why it was not in our quote. Another lie. Today I call back the lady that came out to our home. I asked her why she came out last week twice when we had been told by the manager that we had told the measuring company we were taking the floor out. Again the Famous Amos run around.

We will never do business with Home Depot again and plan on taking this to the Better Business Bureau. You don't tell your customer after the products and purchased that there is problems. This wasn't a problem that was unforeseen, it was visible and their mistake and now we are financially accountable for it to the tune of over eight hundred more dollars. She tried that is the manager to offer us $200 I told her no. I told them just to put what they said we owed on our debit card. When I looked at my bank account today she went ahead and gave us the $200 credit which we told her we didn't want. The reason we told her we didn't want the credit it's because that would say we were satisfied and would accept this. If we did this it would be any chances of us having a case with the BBB.

Luckily, a friend of mine was present and demanded that he provide a reading first. It was like 10% so basically nothing and this premium moisture barrier was not needed. Then he said the quote would be ready by Wednesday at 2 pm. GUESS WHAT!? It is now 5 days later and still no quote even though we were sent an email on Wednesday night and we left several messages and yet no one has bothered to call. I get that July 4th was a holiday but the last time I checked, HD was open every other day of the week! AND we are still waiting for them to help us understand what the deal is with their so-called approved light industrial commercial floor that they say can't be installed in a light industrial (as in we have no machines!) commercial space. We went with someone else so HD lost out. We will not use them ever again. I personally think they need to refund my money for the measuring given that they did not hold to their verbal agreement!

The installers were the ones that told us about 30% of the people that order the product cannot install it. When I asked why they would even suggest it to customers, his reply was that if they told you the odds of it working, would you ever buy it? As a solution, Home Depot offered to install their 72-hour carpeting for us. This is sold to apartment owners for their convenience. The choice is limited and the quality is poor. Apartment carpet was their solution!! They had no solution for our entrance way or kitchen areas.

If we would have known it had any chance of not being installed, we never would have ripped our house apart. Now we are trying to figure out what to do for the party and trying to console our upset child. Home Depot lacks any honesty and integrity on selling us this product!!!

For one reason or another, it took five days to do that. When I went to the store to get my refund, I was told that I had to accept the payment for the rug separate from the delivery charge so I agreed. 20 minutes later, I was told I was not getting a refund for the delivery. I asked to speak to the manager and when he came, he asked me what the problem was. I told him I didn't understand why he would not give me back the money for the delivery. He told me that he had three guys tell him they measured the rug and not only did I have 29 feet, they gave me an extra foot. So I informed him that no one measured the rug, that the three guys watched a machine measure the rug four feet short. I told him that was no problem, that the rug was in his possession and all we had to do is roll it out; if the rug was more than 26 feet, I would to eat it. He turned his back on me and told the girl behind the counter to give me back my money.

All of this took two hours of my time, not to mention the 10 hours I waited for the delivery and pickup. It took me 1 hour to install the rug. It turns out that the machine that counts and cuts the rug is only accurate if the rug and the machine are parallel. If the rug is higher or lower than the machine, the footage can be off by as much as 3 or 4 feet.

I don't want their favors, I just wanted what I had already paid for, nothing more, nothing less. So I will go somewhere else and not step foot back in their store over $30.00 for them to measure. I will not be ripped off by them ever again. Also, when I bought the measurement, I was not told it was for a one-time carpet install. Seems they would want to sell me more carpet.

I was so disappointed and the installers said, "Take it or leave it." I immediately called the Kenai store and spoke to the manager. He also said, "Take it or leave it, and come in and reorder. However, it will be another 2 months before the carpet is available for installation". We had no choice but to install the wrong-colored carpet and pad. There were no apologies, no effort to special order and re-install, nothing. We couldn't go another 2 months with no floor covering. We were emotionally, and due to circumstances, forced to receive goods we didn't want. I will never order anything from Home Depot again. The carpet is not stacking up to its advertised quality and durability. Enough said - stay away from Home Depot.

At the end of the dining room is a drop off so you can look down into the family room and on the wall up by where the floor was getting installed there was a piece of 2x2 wood that was used to wrap the old carpet around and get stapled to secure it. For some unknown reason, the installers thought it was supposed to be there so they ran the hardwood out past it and then glued the floor the rest of the way across. Then they ran a small piece of white quarter round underneath to try and make it look good. Like a piece of beat up wood with drywall screws would ever look good! I called Home Depot and said this was unacceptable. They have to fix this.

So they came back and ripped the wood off and ran a piece of trim under the hardwood that didn't fit between the hardwood and the heat vents. So where it swung out, the guy told my wife, "Have your husband ran some white caulking in to fill the gaps?" He also put an end piece on the new hardwood to angle it back to the wall. The end pieces aren't the same thickness as the existing floor and they both stick up above the flooring. On the one side where the end piece didn't fit right, someone stuffed wood putty in the gap that isn't even the same color as the floor. Once again I called Home Depot and said this is crazy, I won't accept this kind of work and don't send that company out again to try and fix it as they are not screwing my floor up any more than they already have. I talked to a manager and he said they would do everything they can to make us happy. Just give them time.

We waited 3 weeks and finally I went into the store and talked to the manager. I told him again how unhappy we are and that company isn't coming into my house again. He agreed and I suggested we contact a contractor and have them come in and take a look. We got a call from Home Depot. They told my wife that there is no way they are going to allow another contractor in to fix the floor and we have no say in the matter at all as they will be sending the same installers out to fix the floor. So much for the “We will do anything to make you happy.”

Two weeks, and there was nothing. Three weeks later, I called. Leo was out with medial issues. They passed my complaint to Brett. Brett didn't know anything. They were waiting for Leo to come back. Another week passed and nothing. I called again. Leo was back but knew nothing. A month later and still there was nothing. The report was obviously there and Home Depot was doing nothing about it. I called every other day. Leo was out again.

Finally, I had to call and insist that they do something. They called back and set up an appointment for Leo and another associate to come to my house to inspect the floor. When they arrived, Leo already had a report in hand even before he had inspected the floor. That's right, a report on the condition of the floor before they had even looked at the floor. Home Depot had decided what was wrong with the floor before they even looked at it. I finally saw the written report from the Pergo elderly gentleman, and the report says the pictures are of poor quality and the amount of damage is difficult to assess.

Home Depot denied my claim regarding the quality of the product even before they saw it. Home Depot said that if they had installed it, they would replace for free but since a certified contractor installed it, they only offered to replace one board for free. I want Home Depot to admit they made a decision regarding the floor before they inspected it and I want my full purchase price refunded.

We of course ran short and went back to Home Depot to grab some more stuff and thought we'd check on how long it would be. We then found out that it was a one-time buy item and they couldn't get any more. It was exactly the issue we tried to avoid and was guaranteed that wouldn't happen. We were then told that they had more in another store and so we went there, only to find out that the product was actually on hold, which was placed 2 days prior (you’d think this would have come up in conversation between the stores). We then went back to the Home Depot in our area and asked if they could order it or get some from other stores. We (not the store) called the 8 other stores and asked, and the actual numbers they had in stock differed completely from what our store told us. We also called the manufacturer and found out that the product is unique to Home Depot, but is still in stock and being produced.

So needless to say, we had to go home and rip up all the flooring we put down and return it for refund. We lost a full weekend dealing with this, when we could have been living on our new floor. It seemed each store had a different idea of what they could do (several said they could special-order it for us); also, the people who helped us didn't have correct information, and for lack of a better word, really screwed us in our project. We are now avoiding all things Home Depot due to the lack of trust in their employee knowledge of the products they sell. It is really too bad because we loved that flooring. We are really mad about trying to avoid the mess, and taking the word of the associate and having been lied to our face about it, and putting in all the effort just to undo it and ruin our weekend, and prolong our flooring project.

After emailing some loser big wig at Home Depot, I asked him why they feel they are not responsible and why I found so many complaints online about them. He reiterated the fault being with the installation and installers. I am so angry that this company treats their customers so poorly and no one wants to help us screwed consumers. Shame on Home Depot but I guess they win again. I will never set foot in that store again. My floor is still wavy with gaps in it and I will have to save for the money to replace it. Since my husband has been out of work, it doesn't look like I can fix my floor for a long time.

Now, for the big one. The Home Depot was running a special for $397.00 whole house installation on the floor I ordered and paid for. They said that my existing floor would need over $2,000.00 in prep work to be leveled since their measurements show that the existing floor, which the new floor was to go over the top of has a 1/4 slant. They said that they could not install it and the warranty of the floor would be voided because of my floor's slant. The specs of the flooring clearly state that the new floor can be installed on top of my existing wood floor "If the existing sub-floor’s slant does not exceed a ¼ slant. My floor does not exceed a 1/4 slant. Therefore, the whole thing that they have to do a $2000.00 leveling job before installing the floor is a lie. Numbers don't lie. They are trying to manipulate me into spending more money on something I do not need to do and are refusing to install the floor unless I do so.

I’ve contacted Customer Care, and have been getting the runaround by them the store and the installers with all this corporate CYA antics. The floor is still paid for. I have wasted countless hours dealing with this and am sick over it. Luckily I have some knowledge about construction or otherwise I may have believed them and folded into letting them push the leveling job without knowing. My personal measurement is that the floor is less than a 1/4 slant. But whether it’s a 1/4 slant or less, it is still within the new floor's manufacturer installation guidelines.

Buyer, beware of Home Depot’s unethical practices! I thought I was going with a company I could trust and was very disappointed that this happened. The floors were only part of the $25,000 renovation I was going to do. Now unless Home Depot sincerely makes an effort for me to overlook such a scandalous practice, not only will I spend the money somewhere else, I will write review after review, contact media and whoever and show them what being a pain in the ** like their customer service rep called me really is. If this could be a civil suit and an attorney thinks it’s a case, so be it also. If they tried it with me, they have been doing it to other people.

Most of the quarter rounds cracked due to the use of thicker nails. They shaved off the leg of the "T-molding", and nailed down the "straight" molding on the continuous floor, thus damaging the continuous floor beneath it. They spilled some unknown, possibly hazardous dark-colored chemical in our bathroom, leaving it unusable. The walls were freshly painted, and now they have boot marks and colored stain marks of dark brown color through the house. We understand that some pencil marks and minor damages are inevitable, but the extent of spoiled wall shows a sloppy workmanship. They removed the doors from the hinges, which they left lying around in the house. The installers carelessly drove over the front yard damaging it. While enduring this utterly frustrating experience, we met with the Store Manager, on December 27, 2012.

We were assured that they would correct and finish the installation by December 31, 2012. Based on our earlier transactions with Home Depot, I was skeptical of this assurance. On December 31. USIG (home depot's authorized installers) called, and told that they could not do it on December 31. They may attempt to do it on a later date. I don't think Home Depot can deliver as agreed and as per the floor-installation/ manufacturer's guidelines, in a timely manner, and hence we don't want to keep wasting our time doing follow-ups. The experience with Home Depot has been very negative. Now we plan to get the flooring and professional installation done from elsewhere. We ask Home Depot to refund our money for flooring and installation. In addition, Home Depot should compensate us for the property damage, repair and inconvenience caused.

Home Depot said that the flooring was under lifetime warranty and we should pick another flooring. They would cover the instillation fees. We picked another flooring in late summer of this year. The flooring was delivered September 10, 2012 and is still in a pile in our living room. Today is November the 13th, my son's birthday party is in 2 days and Thanksgiving is next week. My entire kitchen, and living room/dining area is packed up waiting for the floor to be installed. We have been told for weeks now that the floor will be installed this week. This week never comes. We do not even get call backs updating us on any progress. I am going to get some legal help if this is not taken care of immediately. I am tired of being inconvenienced because no one will decide to fix this problem. This problem is not of our making (Product failure and/or installation failure). We decided to do business with Home Depot as we thought it was a good company to deal with. We entered this in good faith and now feel totally let down and angry.

After they installed the carpet, Home Depot called me to obtain my credit card number so they could adjust my invoice. The discount they gave us was $101.00. I consider myself to be scammed by Home Depot. We have at least another $30,000 worth of work to do on our 100 year old home. We will not be using Home Depot again. I have cut up my Home Depot credit cards and will be giving all my business to Lowe's. If you walk in our hallway, it feels like you are walking on a cloud. If you walk in our rooms, you can tell the carpet is cheap quality. The samples they show you in the store are nice, plush and beautiful. The carpet they delivered is cheap and you can see the webbing.

If I had it to do all over again, I would buy my carpet somewhere else. I am very sad about our purchase with Home Depot. The following pictures show it all - 143 and 146 is the carpet they delivered for our 3 upstairs rooms. Picture 164 is the sample of this carpet in the store. 152 and 149 is the carpet they delivered for 2 rooms, 163 is the sample of this carpet they have in their store. The quality is so far from the samples given. Anyone who looks at the photos can see that we were ripped off.

Then, the quote came back and the report indicated that the moisture read in our room was red and meant we had to pay an additional $1000 for a moisture barrier. Huh? Home Depot then tells us, “Don’t worry, that $1000 will be reimbursed if the barrier is not needed, but you have to pay for it now.” So, we had to wait and save up additional money before completing the purchase.

Finally, everything was paid for. The wood arrived and I noticed right away that it looked very different from what we originally ordered. It did not look anything like Manchurian Walnut, which is like a light brown with deep black markings. What we got instead was a burgundy darker color without those beautiful black markings. And the t-moldings were not going to match the wood. Oh, yeah, we got two different colors of t-moldings.

I went straight to Home Depot (Hutto, Texas) and spoke to the assistant manager **. Mr. ** is the only person that actually tried to help clear up this fiasco. He was very patient and tried to reassure me that Home Depot would do its best to satisfy us. Long story short, I stayed with the wood mainly due to time restraints and trying to prepare our home for guests. Mr. ** was also in the works of trying to find a better t-molding match. Things seemed to look up.

Then, we had to deal with the installer company Floor Pro Network (FPN). I’ll get back to more specific complaints about FPN, but let me stay with the initial measurements issue from MeasureComp. The FPN installer who arrived 3 hours late told us immediately that the wood ordered was the wrong size: it was too thick. The initial quote stated that the floors were going to be glued. The installer said that’s impossible as the wood is too thick, so we have to nail it down. In fact, any wood needs to be nailed down (I learned after the fact). The installer also mentioned that we didn’t need a moisture barrier since the reading was very low and thus the $1000 we were charged was unnecessary. MeasureComp had completely messed up the initial measurement and quote. They are useless. They should be called “MeasureIncomp.”

And now to FPN. I called on a Thursday morning to schedule my appointment and was told that they would get back to me as soon as the network was back on. I called them back on Friday to schedule the installation appointment. I was told you’re already in the system and scheduled for Monday. I was told by the incompetent receptionist that I would get a call by the end of the day on Friday to confirm the time. Guess what? No call. In the meantime, we emptied out the four rooms we were hoping to get floors for. The house was a disaster.

Monday comes around. I called FPN at 8:04 am and Lesley picked up and told me that I’m not in the computer system scheduled for installation. She was going to see what happened and would call me back. I called her back at 9:40 am. She has the nerve to ask me for my number. Didn’t she have it when I first spoke to her over an hour ago? She didn’t even apologize for the inconvenience or gave me any reason for this mistake. She just told me that the installers were coming that day but that she didn’t know the time. I had enough of this Lesley! The time of arrival for the installers was 11:20 am. By the way, Lesley never called me back. I find that the lack of communication skills and lack of courtesy to customers as unacceptable. She should be given some serious training and suspended until she has a clue on how to handle customers in a respectable manner.

The floors went back, got my $11000 money back, and put my rooms back in order without hardwood floors. Now I’m spending this time writing this letter and making sure to submit negative reviews for MeasureComp, FPN, and Home Depot, who should take more effort in investigating the subcontractors they use. Maybe Home Depot can go online and see the horrific reviews since 2002 for both MeasureComp and FPN. My business is going to Lowe’s.

On the leveling issue, I stated to him that "if" and only "if" the bar top area was a little off, that a shim here or there once the top was installed would correct any slight leveling issues. The installer did not want to hear that and by all accounts, the bar top was level (I had the person that built the bar come back out later to check it). Their rude attitude and the impression that they just did not want to do the work was what we were left with. It was a holiday weekend Friday and he seemed like he just did not want to be bothered with doing the job at all. ** poor attitude, and regardless of whether they worked directly for HD or they are installer contractors for them, they still represented HD. HD was no help so we canceled the order and went with a reputable granite company that came in and did the measurement and template and said not one word about a leveling issue (not surprised).

Weeks later, we had a similar incident with HD as we had ordered a laminate flooring from them to be installed. Their contracted installers came out and did their initial flooring measurements and moisture reading and everything was fine. The day of the install, the workers came out after all the material was delivered and informed us that the moisture level was too high and "oh, by the way, the inactive sump pump hole that had a cover on it (and level to the rest of the floor) that was located in one corner of the basement could not be covered with the laminate." When told that the initial guy who came out to do the measurements and moisture reading did not alert us to any problems with putting the flooring down, the guys pretty much shrugged their shoulders and restated that there was nothing that they could do and left.

I was left with 84 boxes of flooring in my basement that I now had to haul out of there in back to HD. We were once again jerked around by HD. We are through with HD and will be dealing with Lowe's for basic hardware items and with professional granite and flooring companies to finish renovating our basement. Word of advice to HD: get the hell out of the installing business and just sell products. That is it!

We asked him to call us back if we were disconnected as we had been so many times before. We were disconnected and he did not call us back. My husband tried again to talk to the resolution department and was on hold for over 55 minutes. He had to hang up because he had to go to work. So we are out on the laminate that we were promised and no one has tried to call us and help us out. They are terrible people, who don't care about their customers. Do not shop there. PS: They shipped the part of the order that is useless without the laminate!

After the inspection, they told me that ** stated that there was nothing wrong with it and will only refund me 23 boxes out of the 48 I purchased. After placing a call to their headquarters, the manager, Bob, tells one of his employees that I will now get a refund for only 37 boxes. I came across a story similar to mine that had the same damaged wood, and after watching it, I realized that the holes in the hardwood floor were caused by the powderpost beetles. I called the headquarters again and they finally told me that I will get refunded for the whole amount; and the store general manager, John, told me that he will get me a check for $500.00 for my contractor to remove the two rooms he put down; however, my contractor is charging me an extra $1,000.00.

I also told the store manager that I will need an exterminator to come out and inspect the wood to see if it has the beetles in them, and it was found that it did. He agreed to have his employees come out to pick up the wood, but they only picked up about 15 boxes out of the 48. And to make things worse, they did it through the lobby even though I clearly told them and texted the specialist to let him know that it had to be carried out through the basement. Now, not only do I have to pay my contractor the extra $1,000.00, but also the exterminator company $650.00. And due to this, I wasn't able to move at the end of August like I agreed with the management of my co-op. Now, I have to pay two maintenance fees on both apartments again, but now I will be receiving a summons because they not only failed to listen to my instructions but also didn't even acknowledge the security guard who told them that they couldn't bring that out through the lobby.

Home Depot has sent 2 inspectors to see the floors; the last inspector asked my husband if the installers said anything about the spots on the floor while they were installing. Nothing was said during the installation. The inspector said the installers should have stopped the installation and waited for new wood. When we got the follow up call from Home Depot for this inspection, they told us that unfortunately it was not a manufacturing problem with the wood. Meanwhile, we have spent $11,000 on this flooring and it is spotted all over with no way to clean it, as it appears to be in the wood itself, not on the wood.

We are waiting for Roy ** (Home Depot Asst. Store Manager) to let us know what cleaner will clean this up. He was supposed to contact the floor manufacturer. We still don't have copies of the reports the inspectors gave to Home Depot. Both inspectors led us to believe that there was something in the wood itself, and not something that can be cleaned off. We would like to have our own independent flooring inspector come and inspect the floor. We are very angry and disappointed in how Home Depot has handled this whole situation.

I called today twice. They were to look and no one has called me back. I'm pissed. As far as I am concerned, at this time, you can take Home Depot and shove it. If and when they do call me back, I believe I'm going to tell them I don't want it. I live over an hour and a half away and passed up Lowe's in Warren, PA. I guess the stop should have been in Warren. I'm just extremely aggravated with Home Depot and if anyone ever asks, I will tell them to stay away.

Monday morning, the installer for the laminate called and said he's on his way. He showed up by himself. I asked him who will help him move the furniture. He looked at our floor and said he didn't think he can do the job because the poured concrete floor doesn't look even enough to him. He left. I have now lost day 2 from work. We called the Home Depot to see what we could do. They suggested a soft back vinyl floor that would cost an extra $2,000. We didn't really even want this because it still looks like linoleum. Nobody had anything to offer beyond this. We asked a contractor who works at my wife's business to come and look at our floor. He brought an 8' level and checked our floors. He said our floors are perfectly acceptable and that he could do the job with no problem.

Wednesday morning, the carpet installer called and said he's on his way over to do the living room carpet. I asked if he had help since we had already paid to have the furniture moved. He said he was alone and asked, "Is the furniture heavy?" I told him it certainly is, so he said he would have someone call me back. About an hour later, another crew called and said they will be at my house around 6-7PM that night. Day 3 of lost work! I called Home Depot and told them what was happening. A woman named Lori offered me $100 off of the installation for all of our trouble. I said, "Hell no, I'm writing to the Home Depot main office." Lori called me back at 2PM that day to ask how the installation had gone. I asked her if she was serious since I had just told her this wouldn't happen until later in the evening.

The carpet crew was great. They stayed until 10PM and got the job done. Thank goodness for them! Now I still have 21 cases of laminate flooring and pad in my house and my family room is still torn up. Home Depot HQ called and made some cheesy apologies. While he was on the phone with me, we did a party call with the store manager from the Utica Home Depot. He too offered his apology and once again said that I had been offered $100 for my trouble. I asked him if that would make him happy if this was happening to him. He said he understands how I feel, but wouldn't answer my question. He then offered $150 to fix the problem. I told him I was going to make some phone calls and get back with him.

Later that day, I called the Home Depot HQ in Dallas and left a message that I would settle for $300 and that the Home Depot would pick up all of the laminate flooring and credit my account. I have not heard back from them since. This whole thing has been a true nightmare and our house is still a mess. Has anyone else gotten legal help and if so, was it worthwhile? I'm planning on calling an attorney tomorrow. I would like this to be made right and I would like to be compensated for my loss of work, the loss of use of my home and for the grief that this has caused my wife and I.

I filed a complaint with the Arizona Registrar of Contractors (ROC). The inspector came out, looked at the place and a couple of days later sent a report: he agreed with every point of my complaint.

I am appalled, that Home Depot is behaving like a corner used car lots sales people. They are a big company, could be gracious acknowledging the substandard quality, correct the problem and move on. Instead, they are trying to explain me that I am unreasonable; the job quality is within industry standards, meaning it is good enough for you.

The ROC report came in on 2/2/2012. Home Depot has not contacted me since despite of the requirement to act within a limited number of days.

So, I asked to speak with the manager. I was told that he was busy and he would call me today. After six hours of no phone call, I headed to HD after work, looking for the manager. He had gone home for the day. So the next morning I gave him until 11:00 am to call me and he didn't so called HD customer care and spoke with someone in Atlanta regarding the HD store in question.

I asked for the district manager to call me. Five minutes after I hung up, I got a call from the store manager. He said that he never received the message to call me and he was going to call me when he found out what went wrong. This only made me more upset and that's where we stand now.

I've been waiting almost a month for carpet that has already been paid for ($560.96). Why didn't the flooring department know about their product? Why is a discontinued product still being displayed? I've been told it was here already. They said, "Just give us a call, so we can have it ready when you plan to pick it up." This is what you call customer dis-service. As a homeowner, I can assure you, that I will take my business elsewhere in the future.

For $35.00, a site inspection and measurements were recorded. Installation date was set for July 23rd. In the paperwork, I also asked they move the refrigerator. The installer said he would not move the refrigerator because it was not put on his form. He then finds a tiny low spot in the floor and said I cannot put your new floor over this old floor and leaves without doing the old floor removal first and the installing my new materials. I will proceed to cancel this installation but they told me I must repair main subfloor damages and they have not removed the old floor to really see if any damages need repairing. They put my installation on hold until I hire a contractor and have the floor repaired. I'm still paying so far over $800 plus dollars with no new floor in progress. This is an unacceptable business practice.

The store talked down to me as if I was in the wrong, like I was greedy, when I only signed up because their rep told us that we'll get the 0% and 10% off. In fact, she confirmed a couple of times that was what the promo to sign up for the card was, as I don't like to sign up for department store cards. I was transferred to several people at the store, all speaking to me in the same demeaning tone, no one was helpful. I am now stuck with their error due to misinformation. Don't sign up for their cards!

I got credit card bill 4/30/2011 and had a Home Depot charge of $623.27 (plus a measuring fee of $30.+ dated 3/27) and still there was no carpet in my home and Home Depot doesn't know when it will be in, but they did not hold the charge for the carpet. The people that I have spoken to about this matter (Home Depot employees) are: Ruby, Brian, Evelyn, Lee, Joe (estimator) Maureen (carpet dept. asst. mgr. ), Lou (store asst. mgr.). This a fair and accurate assessment of this situation and I have all receipts.

She called the flooring manager who took my quote from his employee and waved it at me saying, "Who is this from?" like he didn't believe me. I said "It's from the man in flooring that was working yesterday, but regardless of this quote, your listed price of this flooring is $63.98". He said "I just came from the flooring section, I'm not going to walk all the way back there, just give her the refund". He was incredibly rude, did not apologize and made me feel wrong when I was 100% right. I went back to the flooring area after I got my refund of $120+ back, and he had already pulled the price from the shelf. I got my refund which I was entitled to, so I'm glad about that. I did however, lodge a complaint this morning with Home Depot's customer service dept just to bring the disrespect I received to their attention. I, at the very least expected an apology with my refund. Instead I left feeling bullied and that I wasn't correct. Being a woman in this man dominated store didn't make it any easier!

The day after this, I was about to pull in my driveway, when a car was pulling out. He stated that he just measured my room for carpet. I said, "I thought there had to be an adult present?" He said that he was old enough. My son is 14, not an adult! He also stated, "I'm sorry about yesterday, it's just that I have Wednesdays off and wanted to cut out early."

The sales rep at Home Depot stated to me that they work until 5:00 p.m. so I called and got another quote from somewhere else and they were cheaper so I accepted. I went back to Home Depot to get my deposit back but they said it's too late because they already measured. This is not fair especially since they came into my home without me being there--in my home with my 14-year old son. I would have refused the measure. This was uncalled for and a total **!

My message to fellow consumers burned by Home Depot, use the legal system! We have it for a reason. It is what makes this country special. The legal system creates a paper trail, a permanent public record in which evidence is presented not only to a judge, but to any member of society that is willing to look for it. You can win, I did! Maybe when the judgments start to pile up and Home Depot realizes that they can no longer get away with sending a $250 gift card and sweeping the issue under the badly installed rug things will change. People who do any research at all will choose Lowe's or the local guy that has to face you in the grocery store on Friday afternoon.

I decided to call the store and speak with a manger named Joel. I explained what happened and he said he would investigate and call me back. After a short time, Joel did call back and told me that the carpet could be installed using traditional nail down tack strips over the vinyl tile. I thought okay, this is good. Wrong. Now, he tells me that Dania has cancelled the order. It would appear as though they never had any intention of installing the carpet for the $97 that was advertised and quoted. If they could not upsell the installation, they will cancel the order. However, Joel did close our conversation with, "I hope we can continue to do business in the future." To Joel, not unless you start working somewhere else.

I needed to have someone come out and measure first though. I placed my order for the in stock carpet fully believing it would only be 72 hours. The measurer comes on the 5th and as he leaves, he tells me that someone will call me in 72 hours. No one ever called. I went to the store about my order and to pay. She tells me that they can do almost all of the house but they cannot do the basement because it has asbestos tiling and that I can go on Craigslist and hire someone and she will sell me the carpet for the basement.

The tab came to around $2,000 in the end. The price is misleading because it doesn't account for removal, padding, stairs. I had to remove the carpet myself though because I had to seal the sub-flooring. I did not want the odor to seep into the new carpeting. Finally, on the 13th, the 72-hour plan took 12 days to install. I remember the calendar on the desk saying at most 5. But okay. Anyhow, I was trapped into buying this carpet and using their services because no one was up front about the carpet install. I ran out of time before finding out they wouldn't install carpet in certain places due to policies they have.

So yesterday (4/15), the guys I hired from Craigslist show up to do the basement only to find the carpet has been destroyed by Home Depot installers. The installers folded it against the grain, causing a nasty tear. I had to buy more carpet. He was trying to install what he could salvage out of it. At first, I thought these clowns were going to actually kill me and roll me in the carpet and no one would ever know what became of me. Home Depot could not have cared less. I called the hotline trying to remain calm. When the person on the other end wanted to know, "Well, what do you want me to do about it?" She wasn't getting it, apparently.

I was in tears having to even go back to the store. I hate Home Depot. When I went back to get some more carpet, the lady charged me $200 more. I refused to buy it telling her she was wrong. Finally, she fixed the price. The Craigslist man is supposed to come back on Sunday to finish what he started. I pray that I am able to choose never to return to Home Depot again out of my own volition and not because I was put in a predicament by Home Depot. After all, I had placed my order on the 2nd. I was told it would take a short amount of time.

Their business practices are very deceitful. It entraps people to believe they are getting something they are not. It put my life in jeopardy because I was unable to make an educated decision that I normally would have reviewed better. I went with Home Depot because they do installations and I felt they would know who to hire in the Denver area better than I would. Because of Home Depot, I am still here in Denver. I have never been gone longer than three days from my little ones. I hate this. All because I trusted this corporation. I wish I had gone with a smaller, more up front business. I chalk it up to a lesson learned.

I cry daily and keep the blinds and windows shut because it is too painful. Scratches are all over every square inch of the hardwood bought by Home Depot. I am now in a deep depression and can't afford to change it again. Financially, there is no possible way raising two sons and no child support from ex. I can't even afford an attorney and cry almost daily if the blinds are not shut.

So I called again the next day. They said they needed the paperwork to give us the estimate. Again, they said they weren't sure what had happened. All we wanted was an estimate for installing our carpet and they couldn't give us that. They said we had to come up to the store with our receipt. I'm sure they have this on file. So, we told them we are cancelling our order and wanted our money back. They said they would refund our money. I just don't understand why a company wants to lose money when they screw up. We can get the job done through Lowes which we will do. But not only are they losing this sale but they are losing thousands of dollars of sales that they could have had through the years? Just doesn't make sense does it?

I had another $108.00 worth of stuff I was purchasing, again on my credit card. I asked the check out girl why the difference between the two stores? She said the manager’s make the decision. I asked for a manager, one was not available at the time. She said she has given them in the past. Upon getting into my car, I asked my husband to call another store 30 minutes from home. Not the one he was in the other evening. They also give military discounts upon request. Now we have 3 Home Depot stores within 1/2 hour to 45 minutes away.

The Hermitage store is nine minutes away and Pennsylvania charges a lot more tax than Ohio. The company states it honors other store discounts or promotions. Isn't this considered a store discount? As long as they're honoring other prices, maybe they should honor the prices of their own company. So far, I've spent about $67 too much in two trips.

We decided to keep the flooring as so much had been installed, and we did not want to wait another 3 months for the correct wood to arrive, and wait for that long a period without carpeting or any flooring cover in our house. To make the long story short, the installation was horrendous. The stairs were uneven, warped, and squeaked horribly. For the rest of the house (the main floor and the upstairs), there were large gaps between pieces, where they joined, and the flooring was uneven.

After months of numerous telephone calls, letters, and personal visits to the manager of the store, then multiple telephone calls to the district manager, we decided to call the head office of Home Depot USA, and finally got someone who seemed to care that there was a problem, and the head office directed our local store to send someone to actually come out and look at the floor. Four people from Home Depot (including the store manager and a new district manager) came to look at our floor. They felt the stairs could be replaced, but they felt everything else was fine.

It took Home Depot 2 more tries to get our stairs done correctly (finally by getting a new contractor and having to rebuild our stairs). The rest of the flooring in our house still looks awful, and the wood is starting to chip away on the edges of the uneven pieces. My wife and I will never have Home Depot install anything in our house ever again, nor will we ever recommend them to anyone. They do lousy work, and do not stand behind their work.

This has been going on for months trying to deal with HD. They are responsible for informing all their customers about the products they sell. This was not done to me. The carpet looks terrible and gets worse by the day. We are a struggling couple with 2 kids and just wanted to give our home a beautiful upgrade that it so needed. This has been a nightmare and I want to be done with HD and be compensated for all the time and money that we have wasted.

The reason I had the Travertine flooring installed in the first place was to make my home more attractive to potential buyers. Because of the unexpected deterioration of the flooring, I have to ensure that it is replaced before I can even put the house on the market. I do not feel it is my responsibility to incur additional expenses to do this. $2,000 does not cover even 1/3 of the cost of replacing the floor. I spent more than $7,000 to replace the floor. I purchased this floor in this store because I trusted the name that they will sell good products. I was wrong.

Someone from Home Depot also set an appointment to meet me out there to see and take pictures of all the damage, as if I had all the time in the world to take off from work as it was. He assured me that he would have someone take care of it and assigned it to Gretchen. They finally agreed to take care of the paint damage through their subcontractor's insurance, but what about our floors? We have been getting empty promises from Gretchen about having the guys go out and "fix" the problems and now they are telling us "too bad". If they looked at the cuts in the carpeting, they would see what shoddy work was done and if they went and lifted the carpet like they assured us they would, they would see the muddy padding (we even paid extra for the upgrade).

I, more than likely, have mildew in my carpet due to the wet installation and under my carpet in the padding and they say that there is nothing they will do for us.

When I got there at about 11am, there was a message on my work phone from Measure Comp/Home Depot that they weren't going to make it out to measure. Here is the problem, if I hadn't gone to work, I would have been sitting at home all day waiting for someone to show up that never would because they didn't call me on the number they were told to. I called to complain and was told by Home Depot "Well, I guess you aren't going to get your room measured today, huh." That was by the supervisor Mr. **. Long story short, I went right to Lowe’s. They had someone at my house by 3pm on 9/23/09 to measure and the carpet is on the way. Go to Lowe’s! The people at Home Depot can't handle simple measurements; I wouldn't expect much from the actual craftsmanship.

I have had multiple flooring companies come to my home and state that they think the only way to correct the issue is to tear up the flooring again and to replace it. I have spent 3 years dealing with this! The flooring moves when you walk on it. I think that when they replaced the floor the second time, they did material damage to the subfloor, which has caused damage to the structure of the house. I have not been able to sell my house because potential buyers complain about the floors. The estimated cost to repair the floors is between $6000 and $8000.

On November 28, 2008, a new Claim/Inspection Report was filed by Ms. ** and I was told that within approximately 2-weeks that I would receive follow-up. This time passed and I once again had to take the initiative to contact Home Depot to receive a status on my claim. Ms. ** stated that another customer service representative named Mike would be assisting me with my claim from that point forward. I spoke with Mike and he stated that an Inspector would need to come out to my home to inspect the floors before next steps were to be made. Recently, this inspector came to my home and spoke with my fiancé, Eric, as I was unable to be at home due to work (which the inspector said would be fine). Amongst the first tasks that the inspector conducted was to measure the moisture content throughout various points on the floor using a moisture dome test. He discovered that many areas of the floor had excessively high moisture content and concluded that this type of hardwood flooring should have never been installed on a foundation with moisture content this high.

It was the inspector’s opinion that the laminate and integrity of the floors would continue to deteriorate due to this moisture problem. Furthermore, the inspector stated that a moisture dome test should always be conducted prior to installing any hardwood floor. He went on to add that if a dome test would have correctly been done at our home, it would have become apparent that this type of floor was unsuitable for our foundation. The initial claim that was filed with Home Depot (back in 2007) was done so due to my belief that this flooring was defective or was installed improperly. It has become apparent though this claim that the installers used by Home Depot to professionally install this flooring did not follow basic protocols. First and foremost being a dome test to measure the moisture content of the foundation.

Home Depot responded with a phone call by Pat ** stating that he had no proof that the installers did not do a dome test but could not provide me with the proof that they did, nor would they give me the name and information of the installers they contracted out to me. I am still researching and trying to find a solution to the shady loop holes that have be used to deny any liability through either company. I am sickened by the fact that there is $5,000 worth of real wood flooring in my house that is buckling and has lamination that is stripping away and there is no responsibility being taken for not following basic installations on a cement slab, the dome test. The floors should have never been put down. The 10-year warranty does not require the installer to follow basic professional protocol.

The original lady then walked back over and stated she could not do the return, another young man walked up and she asked him to help, he looked at the register and then turned around and started talking to three other young associates who had walked up. At one time there were six associates standing, talking and no one was assisting us with our return. Finally the original lady came back over and finished up the return, and asked me to go to the register for my refund. She had me sign a receipt for the full refund of $302.40, but then only gave me $257.04, and when I questioned why I signed for $302.40, she stated that the 15% was deducted after I signed. I found this entire experience completely unprofessional and I absolutely will never go into Home Depot again.

First, in what was a terribly unnecessary convoluted process, I was given an estimate which was changed on the day of installation. As you may know, installing this flooring is a rather involved process which required taking out my existing carpet, and delivering the flooring 72 hours prior to installation. When your contractors came to do the work on the scheduled day, after days of preparation, they informed me they could not execute it because it entailed leveling the existing flooring which was a structural correction, and that this would cost an additional $800.

When I objected to this unforeseen last minute and very large additional cost, they told me that I should ask my insurance company or that I was welcome to return the flooring, get carpeting instead, or find another contractor. I did contact my insurance company which was an additional burden caused by your contractors not telling me from the beginning that this could be necessary. Don't they know when they see carpeting that this is a potential issue, and why do you/they not tell customers upfront during the decision making time?

Additionally, after I paid for the additional work to be done, I do not believe that they actually did what I needed and paid for structurally. All of this is very disheartening and frustrating. It has not only caused friction between me and my insurance company, but has had the effect of my losing total confidence in your company. I therefore ask that you extend the one-year warranty which I am told you provide for an additional two years to make sure that the flooring you have installed without the requisite preparation for which I paid is at least up to standard. I think it is the least you could do in light of the mishandling and complications that arose. I hope you will stand by your company and trust that you understand the importance of keeping your customers satisfied.

Recently, the dishwasher had to be replaced. However, since the Home Depot installed tile floor blocked its removal (and installation of a new unit) a section of tile and backer board had to be removed. I first talked with Lou Anne ** (current Install Expediter) and was told that help would be forthcoming. However, nothing happened and I was forced to remove the section of tile and backer board myself. In an attempt to get the store to honor the lifetime guarantee and replace the removed section, I had several more conversations with Lou Anne and with Michael **, Store Manager. Thus far, I get promises but no action.

I'm tired of Home Depot's apparent practice of ignoring warranties and their responses to my requests to exercise the lifetime guarantee. I now want to have the Home Depot installed tile and backer board replaced in all three rooms and then properly installed. Also, since the floor was installed exceptionally high, door moldings and interior doors were shortened to accommodate the high floor. I'd like to get those issues addressed when the ceramic floor is installed properly.

Finally someone said that they would refer to the security camera and see who it was. A day later a manager called and said they had misplaced my order and that it was there. So after being delayed on my work for days I went to get my wood. I had 10 boxes remaining. They called me 2 weeks later and said that they had refunded my acct for the 10 boxes I had left, when asked why they said they had a contractor that needed them and I hadn't picked them up. This was something I paid for. It was mine. I raised hell and of course no one cared. I will never do business in Home Depot again. I also sold my stock in the company because it’s on the way out due to the incompetent idiots that staff their stores.

On May 8th, Home Depot's installer arrived to begin the installation. It was their opinion that the installation could be installed over our current vinyl flooring. My wife and I were somewhat apprehensive with this decision but they assured us that this was the standard procedure for installing laminated flooring. Tyler and Associates indicated there were a number of areas that would need to be leveled. Home Depot's installer did not concur with all of Tyler & Associate’s recommendation and used some leveling cement in one area but concluded it was not necessary in other areas.

The installation proceeded, but there was not enough flooring to complete the job so an additional two cases were ordered. This merchandise was supposed to arrive in about three weeks. Instead the additional cases did not arrive until about June 15th and the installation completed June 20th. In the mean time we were without a stove, water and dishwasher. In essence, we had to improvise using paper plates and doing the best we could without our appliances.

When the installer arrived on June 20th to complete the job, I pointed out to him certain areas in the flooring that had popping and cracking sounds. He examined the flooring and concluded it must be the product and not due to his installation. It is interesting to note that this was one of the areas that Tyler & Associates had indicated needed leveling.

The installation was completed and I notified Home Depot of the problem and I wrote a letter to Home Depot addressed to Mark ** on June 23rd informing them with my concern. Mark ** informed me that they would have a manufacturing representative come out and take a look at the flooring. A manufacturing representative never came out so I wrote another letter to Home Depot dated October 21st. Mark ** no longer was serving as the expeditor so I was contacted by another gentleman from Home Depot who made an onsite visit the later part of October. He was of the opinion that it was an installation problem and would have representative from the installation company come out and make a site visit.

Another month elapsed and no action or on-site visit had occurred by the installer so I sent another letter to Home Depot dated December 2nd. Shortly thereafter a representative from Home Depot and a representative from the installers arrived and inspected the floor and concluded that the flooring would have to be taken up and basically start from scratch. Finally on Dec 15th an inspector representing the manufacturer arrived and inspected the flooring and his report indicated the flooring had not been installed in accordance with the merchandise instructions.

In the mean time Home Depot contacted me and indicated that I basically had two choices: starting all over or they would refund me my out of pocket costs and services I performed totaling approximately $710. I agreed to accept this amount due to fact that I no longer can trust Home Depot' word as to what they would be willing to accept as their financial responsibility in starting the job over. Needlessly to say the 20 year warranty on the product I purchased is mostly likely voided.

Patience is getting tested by this time and I put in a dispute on the charges for our HOME DEPOT credit card for $2462.69. We received a letter and heard from customer service to get the issue solved. We could not come to an agreement because in the course of the installers coming in, they were yelling at me. I had to move my fish tank that had been drained and was not in an area that carpet had been laid and I dropped it. I had spent most of the past three years in and out of the hospital, almost died, lost a lot of weight and was not real strong. When customer service got involved in late summer, they came up with their agreement and would not budge. They bullied and lied to us until we agreed to their terms. We went for an upgrade doing nothing with the bedrooms. They were going to credit us for those two rooms and apply it to the purchase of the upgrade.

By now our laminate was starting to come up and warped our door. They were notified of this and decided to do it all in one shot. All of a sudden we thought that we were done, ordered and paid for the carpet. When we got a call from customer service that when we sign a paper releasing them of any responsibility, they will lay our carpet. We have not received this letter but they have my carpet that is paid for. They won't fix our laminate which has caused our door to warp and cold air coming in. We have put a table cloth and shut the door to try and keep out the cold. We live in Ohio and it is winter. We have been lied to. They are now holding my carpet hostage until we sign this phantom letter. We have been told we would receive calls within an hour and two days later, still waiting.

We had to wait for Brad, a different man, around 10 minutes. Then when we checked out, we asked for help loading our car. We waited another 7 to 10 minutes on Brad to come in from getting carts, while the guy at the counter, doing absolutely nothing, stood there. He did not look like a manager. He wore a Home Depot apron. When I asked him if he could help, I was told it's not his job. I just want to say that I will not shop at Hickory Hill Home Depot ever again. They are lazy and rude.

I am out roughly $2,000.00 and cannot afford to pull out this floor and purchase a new one. I fear that this wood will make it more difficult to sell my home in the future. I have 2 more rooms of this stuff to install so that all my flooring is the same and that will mean more money!

Steve finally gets a hold of Colleen at Sure Wood Forest products. Colleen says they will overnight the order and everything will be OK. That was 2 days ago and I still have no supplies. Steve said is is trying to track the order but since it's Friday we may not know until Monday. Three more lost days! I and am losing money every day that goes by. I have a contracter who is ready to work on Monday and I have nothing for him to do. Who knows when I will get my merchandise and by that time will I still have a carpenter?

I regularly spend at least $10,000 a year at Home Depot - this will be my last purchase. If the world was run by Home Depot employees NOTHING would ever get done! I am rehabbing a house with the intention of selling it. Home Depot told me that my order would take 10-14 days to arrive. We are closing in on three weeks and I still have no product. Even after the first shipment comes in I will still be short two items for another 2-3 weeks. Monday, I have a carpenter scheduled and no work for him becasue of Home Depot. I am waisting time and money because of Home Depot's incompetance.

This is a year later I am again in a renovating mood and again decided to give Moncton home depot another try.( perhaps I would be treated better)" I found some trim, but it was in 15 foot lengths. I had nothing that I could haul that long a peice in, so I looked up an employee to ask if they had it in 8foot lengths. I asked this ansd got a how can you be so stupid tone of voice answer that went like this. " did you look in the bottom left hand corner of the tag to see if it Came in 8 foot lenghts? I admitted that I hadn't. " well I suggest you go back and take another look." I did and their was no mention of 8 Foot lengths.

My next thought was to ask if they yould cut the trim in half, Needles to say I couldn't find an employee. I did However find my wife in the kitchen section. She had been looking for a kitchen sink and not being aable to find it asked one of the young employees if he knew where she could find them. She said he didn't seem to know what she was talking about, until she said you know a stinless steel sink in your kitchen that you wash dishes in. He said oh yes I know what you are talking about ,but I don't know where they are located. He did however go to a phone one the wall and page someone to come to the kitchen dept for a
customer service.

By the time I got there she had been waiting about 10 minutes. I decided to wait with her as I thought the person who was to help my wife would be able to answer my question. we waited a total of 25 minutes and then decided to leave the store. This was not a busy period for the store it being about 2pm on a monday. Needles to say My impression of this store and their employees is that they are rude, sarcastic and don't have the faintest concept of customer service and I very much doubt if I will ever set foot in that store again.

I paid extra for the stainmaster due to having pets and because they claimed they were stain resistant. At one point during the installation, the contractors, none of whom spoke English, took the carpeting out into the middle of my street to measure and cut. Nice. Anyway, once it was done and everything put back in place I was happy. Now a year and a half later, there is no stain resistance, no matter what I try the stains don't come out.

I was getting ready to steam clean the carpets when my son noticed buckling in the LR in two spots. I've also now noticed it in the hallway as well. I called HD to inquire about the warranty and find out if they would fix a bad installation, and of course, the warranty is no longer in effect. They tell me I have to pay a minimum of $200 to have the carpet re-stretched and again move all that furniture. Since I have a rancher, there are not may places to go with these large pieces. They claim no responsibility for what was obviously a bad installation. While I do shop at Home Depot for other ready to use items, I will no longer buy anything that has to be installed. I would not have bought it there had I known they do not stand behind their contractors or products.

If I can't find some way of purchasing this tile I will have to put a new floor down in one of the bathrooms. Now what is the next step?

Home depot will not take any blame and will not reimburse me for the extra labor involved to remove all the flooring and put it back with glue on the ends (which the vendor recommmended). No where in the instructions is glue mentioned. They also said to put an additional layer of moisture barrier down. All I was asking Home Depot for was a $500 discount on my purchase to cover the extra labor.

The flooring is made by Home Ledgends and is flawed. The ends do not lock and come apart with the slighest bit of traffic. I would strongly recommend to anyone wanting a new floor to go to a local flooring company. They usually stand behind their work.

Monetary damage because the job has to be done over and glue used to hold the ends together.

I took it back and explained the problems to another (very young) clerk. Gee, we'll have our repair guy check it out, was the response. Now, I'm an older woman who is not intimidated by tools, but I had no experience with floor sanders, so I spent a day or so thinking I was just too dumb and inept to make it work (except for the electrical short, which I realized was not my fault).

Finally, after obsessing about how I was going to get the floor sanded, I went to a local, non-chain rental place. They rented me a sander and provided sandpaper and a sort of mat which they said went between the metal bottom of the sander and the sandpaper. It worked (and my rustic cherry floor is beautiful). But anyone who is renting equipment at Home Depot (unless they're experienced with the equipment they're renting) should be aware that the Home Depot staff is too inexperienced to provide any information, support or even the right stuff, like the sander pads.

Cost of renting the sander, less a small credit I received because their stupid equipment did not work. My time. My irritation.

We have proceeded to call Home Depot many times and go by the store to get results. Wr keep getting the run around, noone is communicating or even willing to call us back with info. We were told they did contact the flooring people and are waiting for a response. They did have an inspector come and look at it and take pictures. The inspector told me right then you need this fixed it has a defect and there is a major problem knowing I have 3 small children.

We spent over 4ooo,oo for this whole project that is nothing but a mess and headache. They at this point still have not responded and we have no answers. With 3 small children I am constantly worried they will have splinters and pieces of wood stuck in their feet. It also doesn't help knowing that my sister-in-law had a similar issue in MA, where her babysitter got a 5 inch piece of wood that went thru her foot and required immediate surgery (with further to come) and can no longer stand for long periods. She now has a huge lawsuit for the fact that she has damage to her foot. Now imagine what it can do to a child or even my baby? Also what about my two dogs...With my husband deploying next month, I am praying this will be resolved as it has caused nothing but stress and anxiety to us all!!!!!

He called Home Depot himself and spoke to a floor manager Lamont that even made a comment this wouldn't happen to be the cherry hardwood flooring, we have had many issues with that? Well in fact it was and the installer thought that comment was interesting. We have proceeded to call Home Depot many times and go by the store to get results. Wr keep getting the run around, noone is communicating or even willing to call us back with info. We were told they did contact the flooring people and are waiting for a response. They did have an inspector come and look at it and take pictures. The inspector told me right then you need this fixed it has a defect and there is a major problem knowing I have 3 small children.

We spent over 4ooo,oo for this whole project that is nothing but a mess and headache. They at this point still have not responded and we have no answers. With 3 small children I am constantly worried they will have splinters and pieces of wood stuck in their feet. It also doesn't help knowing that my sister-in-law had a similar issue in MA, where her babysitter got a 5 inch piece of wood that went thru her foot and required immediate surgery (with further to come) and can no longer stand for long periods. With my husband deploying next month, I am praying this will be resolved as it has caused nothing but stress and anxiety to us all!

Children not allowed to go barefoot in their own home, comstantly cleaning and vacuuming up pieces of wood. Trying to protect my dogs from splinters.

After my initial complaint in March 2008 to Mr. Ali A. (Corporate Headquarters) Home Depot sent me on an endless odyssey of at least 4 inspections by individuals representing Home Depot (Pat O. and Leonardo) an independent inspector,L&N Services (Claim No. THD 04230801), Mr. Mark B. (hired by L&N), Mr. Mike B. (Home Legend Supplier)and Mr. H. (Furnco manufacturer, I finally received a phone call from Home Depot - Ms. Sharon S.: 800- ext 84042 on May 14, 2008 offering to "help you (me) replace 30 percent of the floor."

As described above, the problems affect the entire floor--not 30% - and "fixing" any existing floor with the same defective materials and installation problems would likely result in similar recurring problems in the future-- replacement with a product of equal or greater value would be fair and equitable and would be consistent with the warranty.

When I called Home Depot, they were not concerned in the least, just said there was a mix-up with the time schedule & they would not be at my house until that evening. So rushing home after work, still had to wait a couple more hours after the given time of delivery. Talking to the Manager, Angie, did absolutely nothing. She is one of the most unprofessional people I've met. She explained away the problem & didn't even so much as apologize. So, stupidly again - we needed the rest of the house done so we went back because we figured since we have the cards there & didn't want to open another credit line, we'd go ahead & get our house finished.

The 2nd set of installers were rude, unprofessional & did sloppy work. They were in a hurry & messed up all of our baseboards. Then we had a repair needed under warranty from the first install. They send out one of the same guys from the 2nd one & he tore up the t-track only to tell me he didn't have anything that matched & the first guy who installed needed to be the one to fix it & I quote "It's not my problem." This was another day off work I had to take & now am sitting her with a big gap in my $3000 floor.

Calling the service desk did absolutely nothing. No manager could be found & no one at Home Depot cares about this problem. So I am nothing special & should have taken my non-special three thousand dollars to Lowe's! I will never set foot at any Home Depot again & warn anyone else wanting to use them for floors or anything else - don't do it! You will have problems from the get go. They will make simple tasks very complicated & you will make a huge, expensive mistake.

We were jilted - financially & through bad service & time taken off work that was for nothing. Not one person was found that cared about our situation. They don't care how their customers are treated, as long as they spend money. Not one more dime of ours will be spent at Home Depot though. Hard lesson learned!

I personally feel Home Depot just wants us to go away as were made false promises every time we try to resolve these issues. Ive spoken to Danny and Doug at the Lakeline store and when I call they know me by name, this says allot to the number of times Ive called. Every phone call ends with, Yes sir, were aware and will notify you as soon as the transition strips arrive. This cat and mouse game has been going on close to one year. When I got a call from the installation company they complained that there are only two transition strips available and that its not their problem and that I have to take it up with Home Depot. This is absurd to me as the consumer who was promised a completed product.

As of now Ive been told by Lakeline Home Depot employees to contacted Laurie Kincheon (Zone service manager Austin district 228). Ive spoke to Laurie twice now in the last two weeks and shes made the same promises Ive heard before as Im waiting to hear from her again this coming week how to proceed. Even if the floors are completed I feel Ive falsely been charged $7,050 as Ive not been able to enjoy them once since installation. To make matters worse were selling our house and the floors are a huge concern of potential buyers. A note about the installers, numerous times theyve asked to meet us at the house to inspect the floors in a two hour window and they never showed up. This happened at least three to four times.

Missing parts. Installers damaged floor cleaning up spilled hot glue.

The installers did not have either strips available. We were told the installers would move some furniture, they didn't. They said they were not paid enough to move furniture, only .50 per piece. The installers chipped my newly painted walls and splashed carpet glue all over, and on the newly installed tile. They did not vacuum after they finished laying the carpet and left approx 45 feet of excess carpet for us to store. They left bits of foam pad and other junk in the street in front of the house. We complained to Home-Depot via phone and internet QC questionare, to no avail. No one contacted us concerning the install.

So it is three months later, and the dog peed on the carpet. I tried to spot clean it, full steam cleaning was not yet neccesary, and there is a discolored area and it smells like dog pee. I contacted Home-Depot once more and related to them that I am concerned this is not the quality carpet we paid for. Of course, we were passed on and promised that some one would contact us. Here we are three business days after and I am calling them again. Sandra said an Inspector would contact me by phone or mail to schedule and appt. to test the carpet. I have a bad feeling about this...

Well, obviously the carpet will have to be replaced. Will they admit to installing the wrong carpet? We'll see, but I have little hope.

Lost of $292.40 and unable to complete a home project, now my carport is half way completed with a chance of the tile being discontinued.

I could not have Thanksgiving at my house for which I was planning a whole family reunion, and now its getting close to Christmas and flooring is finally being installed. But my townhouse is filthy so cant have a Christmas here, either.