Home Depot Floors Reviews

Oh, I'm also 7 months pregnant with a toddler, so we have a legitimate timeline and issue with extending this project. The store manager, Jessica, took my call and was SO KIND and understanding. She had a truck bring us half of the order (what they had in stock) that same day and her entire team has kept us updated on when the remaining boxes will arrive. Everyone from that store has been friendly and helpful — everyone in the flooring department, special orders, customer service line, and the delivery men. I cannot say enough good things about the team in the North Olmsted store. It's not an ideal situation, but it's so nice and reassuring to know these kind people are doing what they can to help us. Jessica and her team deserve some recognition for amazing customer service!

Why was this not brought to my attention before they covered up what they supposedly "removed" and why was it never an issue any other time I've replaced the carpet in that room? Seems a little fishy. So I talked to the lady that called me from Home Depot and she started getting an attitude with me about why I haven't said anything about the uneven tiles from the install a week ago. Well, seeing that that room was under construction, we didn't use the room. Waited for it to be finished. Now that the carpet is done, I inspected everything. She got an attitude, "Well you didn't say anything when it was done." "Well... Yeah, I didn't think it was done." Who leaves tile uneven to the point where it is in fact a trip hazard and considers it "done". Therefore the job is not done.

I am not a contractor or in the construction business anymore but what I do know is if someone is paying quite a bit of money to have work done to their home, you want it done right. Home Depot is not the option you want to look towards. If anything, run as far away from them as you can. Even look up videos on how to do things yourself. Probably would end up working out better. Should have listened to other people about them. Lesson learned here. Never using home depot anything again. What a FAIL.

Trying to reach someone in customer service is not easy always on hold or being told someone will call me. You will wait days for a response. After reaching someone I was told they could have someone come back to my home and do it again. I had already had the walls repainted from the damage done while installing the original carpet. In the end I'm still not happy the room is not done correctly. I would recommend Home Depot products but not their contractors. If you don't mind the job not being done correctly or the rug not seamed together, or hours on the phone, I would hire your own contractors. Home Depot does not offer you compensation for your time or make sure the job is being done correctly while the contractors are in your home.

When I insisted upon the molding, I had to pay more and the job took another month. After the installer repeatedly failed to show up to complete the job when promised, I had to hire someone else to finish it and touch up the paint. (The GS workmen had also left the newly-painted walls in terrible shape.) GS denied my claim for compensation for the poor quality of work, failing to finish the job, the significant under-estimate of the installation costs and the horrible delays. I did not hear anything from Home Depot after GS denied my claim. By the way, I have had very good experience using Lowe's for projects like this. Go there!

Meanwhile I had to pursue the installation company. One guy shows up with a level and a hammer. No materials and no equipment to rip up the floor that I was being charged for. He takes his level and says he can’t do the job and says I need to hire a contractor. Ummmm, hello. I had to fight with that company and Home Depot to get a full refund. Meanwhile my house was torn apart for this install that never happened. Home Depot was useless at resolving the issue. Extremely poor customer service. Read other reviews and do not use them for flooring!!!

When the contractor got two more upfront payments for some additional work he decided he wanted to quit and not work for me anymore. He further explained how his deposits were non-refundable even though he never did the work, let me say he never did the work but he said his payments were non-refundable. I find this absurd Home Depot wants nothing to do with it. I've called them 25 times. I've emailed them 60 times. They gave me the contractor's insurance name like that's going to be a lot of fun fighting with an insurance company. Please they're not going to want to give me anything.

I never would have given somebody money upfront. I only trusted him because he was a pro referral through the Home Depot and the acceleration team is resolving nothing. She is doing nothing. They play games, they call, hang up, they don't leave a message, they delay things and they're not doing anything for me. They're telling me that their contract says are not responsible, I never signed a contract. Worthless, worthless, worthless. There's so many difficulties and mistakes done in their processing. It was a full-time job trying to follow all the mistakes and misinformation and information not given on a couple of the orders.

I did find research that said I could try to sue the Home Depot and small claims court unbelievable. I don't even think the contractor that they referred me to has a license and that's why the guy got spooked. He doesn't care that he took my $2,200, Home Depot doesn't care that they took my $2,200. He didn't do the work. He's keeping my money. He has the key to my home. He has the garage remote and they don't care.

Do not use pro referral if you're not buying something or walking out the door with it. Don't use Home Depot. They're a mess and I probably will have to go to court. I'm just so perturbed that I trusted them, just can't believe I was victimized by the Home Depot pro referral and the person that they referred me to was a total imbecile. It's got some kind of mental problems or drug problems or con artist, theft problems, not going to be a victim of the Home Depot or Great Lakes all-around services. I'm not their victim.

Issues: wrong measurements leading to the wrong amounts of materials, the wrong scheduling dates, no show installation (twice). This, over the course of 7 months between signing the project at HD and final installation. The final insult was that I had to complete the application of an 8" piece of molding myself or it would have been a few more weeks before the installer could arrive to complete the job. Ridiculous. You get what you pay for folks, and what I paid for was time lost to coordinate between parties so this train wreck of coordination would finally end.

I have filed a claim with the Better Business Bureau and the FTC because the service from this store was terrible. They do not get back to you and corporate is even worse! Home Depot only chooses to fix areas per what their contradicting contractor states. I have videos, emails, pictures, and an inspection report stating that we have dips all over our house due to the POOR floor installation and it needs to be fixed because we are experiencing issues and will continue to do so because they can not level our floors properly.

They have been out to our home 4 times to fix the POOR and CARELESS initial install. Not only could they not do the job right the first time but still cannot do the job right 3 times after that. PLUS every time they come into our home they cause damage to our property. We have over $3,500 in property damages to our home that they are not paying to fix.

They send these release agreements trying to con us out of our warranty and taking ownership that they messed up and our floors were done WRONG! The second time they came out to our home to try and fix our leveling, the installer took cardboard, YEP CARDBOARD boxes from our garage, tore up the floors and stuck that under my floors to help with the leveling. SERIOUSLY this is what we paid for? This is how you correct leveling issues? You stick a cardboard box under our floor. ABSURD!

Then going back and forth with them to fix that and other areas of our initial install, I have videos of FURNITURE MOVING. YES, you read correctly. I have videos of the furniture and picture frames moving when you are walking on the floors. I still have videos like this that they choose to not fix because they are siding with a contradicting contract that has NO CLUE what he is talking about. I asked for them to send another contractor out. Of course, they said no.

I had another contractor come out from a different company and he said my floors were so bad that I needed an inspector to come out. He also told me that there are mulitiple families in the CRYSTAL LAKE area that got screwed by HOME DEPOT. They paid money to have their floors done and had to go out and pay their company to come out and redo all the work. These families ended up paying two companies to do the job right because HomeDepot left them high and dry.

I paid for an inspector to come out and I sent them that report. GUESS WHAT! He stated my floors pretty much 3,000 square feet needs to be ripped up and redone. DUE to POOR FLOOR installation, due to deflection/dipping all over our home. This has been a hassle and a huge inconvenience for us and they are still not even acknowledging what the inspector wrote. They are trying to con us by sending us these release agreements and trying to get out of fixing our floors and having us pay for them. BUYER BEWARE! Contact me and I will send you these AMAZING videos, emails, pictures because I do not want anyone to go through what we are and we are out a lot of money plus damages to our property due to their carelessness and negligence.

Finally three months after we ordered and paid for the flooring I get a partial delivery. 46 out of the 52 cases of flooring were delivered. We paid for threshold delivery. The delivery driver wanted to leave it in my driveway. He claimed to not know it was supposed to be delivered inside. He said he could not do it because he was by himself. He brought it into our garage and my wife and I carried the 46 cases that weigh about 45lbs from our garage into our house.

I then call Home Depot about the missing flooring, molding, transitions…etc. They tell me I have to call the front desk. I call the front desk and they tell me I have to call another store because it was being delivered from the other store. I ask why I had to call since I ordered from their store. I call the other store and they said they would look into and call me back. They never did. I then get a call from the Home Depot we ordered from and finally get a manager who acted like I was inconveniencing him. He was very dismissive of my concerns and was just trying to get me off the phone. Finally, the rest of the material was delivered.

This installation experience was not a pleasant one either. American Carpet South came to install the flooring. I was scheduled for a Friday and Saturday installation. The day started off well. The installers arrived at 8:30AM on Friday and got to work. Around 4 PM I noticed they were not close to being done, so I asked one of the installers if they were coming back tomorrow, and he said maybe they would be finished today. Now, there was a language barrier, so we had a difficult time understanding each other.

At 4:30 pm I received and phone call from the the American Carpet South with a recorded message stating the installers will be at my residence on Saturday between 8am and 12 pm. I also received a text with the same message. At 4:54 PM I received a phone from someone from American Carpet telling me that the installers told her they think they can finish the job by 7 PM and she asked me if that was okay. I told her yes and they can even stay until 8 as long as they did a good job. She told me I would get a phone call if they were going to stay past 7 PM.

At 8:40 PM, I decided to talk to the installers again because they were still there and no one had called me. I was told by Bernie they would be done in one hour and they had to be done that day. He asked if that was okay. My response was “I guess”, knowing that was not true because I was scheduled for a Friday and Saturday installation and even received a phone call and text confirming the same.

At 10 PM I went back up to talk to the installers and they said they were almost finished. Clearly they were not. The entire hallway needed to be done, the quarter round needed to be finished and the transitions and stair nose need to be done. At 11 PM I went up to take a look at the work and pointed out some glaring issues to which they responded that there was nothing they could do about it. The installers were also very unhappy that they had to move furniture back to the rooms. I told them I had paid for the furniture to be moved. I had to help them move furniture because they just rolled their eyes whenever I told them which room furniture went to. On top of this being a major inconvenience for my family having them there until 11:18 PM, the issues with the work are:

-Damaged furniture.

So basically, my installation is still not complete and based on how this entire experience has gone, I don’t have any confidence that it ever will be.

Crystal (from flooring) and Shannon (store manager) were absolutely no help. This is how you operate? The measurer came out 2 months ago, measured, pulled a corner of carpet and indicated the subfloor, so what's the problem? Why am I sitting in my home with no flooring and no help!! As my records will show, I have spent $15,000. at Home Depot this year and hundreds of thousands over the past decades. This is completely unacceptable.

After I did the contract with them, paid the full amount, they call me the next day and told me they couldn't do the area around the fireplace. WTF, really Home Depot? Why couldn't they tell me that when they did the estimate, why wait after we commit and signed the contract and after we paid in full, close to $8,000? I'm really disappointed and very upset. Never doing business with Home Depot again. Very irresponsible and unreliable company. And when I tried to cancel they told me I needed to call a different number. Waste of time and energy dealing with these crooks.

If you are reading this, it means you have already experienced a problem or are second guessing your decision...All I can say is trust your gut and run to a reputable flooring company..Not a glorified hardware store!!

We did get a partial credit from Home Depot because of the time it took from ordering to the final installation (4 months) and the trouble of being home for so many visits. However, American Carpet South has not reimbursed us for any of the damages. They are stalling and we may end up needing to take action in order to have the lamp replaced and the walls and furniture repaired. Buyer beware!

As a customer, I should be informed of all the variables at play so I can make an informed decision. The contractors came this morning, tore apart half of my carpet, tore flooring in appropriate places, and then said “sorry we can’t do the work, you need to find someone to level the floor”. As a customer that spent 10k, I wish someone from Home Depot would have informed me of issues with installing the floor if the house was not leveled. This is necessary information that Home Depot should bring forward to all their customers. The contractors left my place a mess, and uninhabitable. I contacted the store manager, and the response was unacceptable. I am writing this to give others fair warning. Home Depot is truly a scam.

My landlord and I went in the next day and it took an hour to pay for it because neither Sasha nor the customer service ladies knew how to process a payment correctly for $6300! Isn't this what they do every day! We were then told they had to order the flooring and they would call us when it was to be delivered. We were told the install would take a day, that we could leave the product in the garage once it was delivered and that we only needed the threshold delivery for this reason. We were also told that the installers would move 6 items per room. (This is random but important later.)

We were then ghosted for a month until they told us the trim we wanted wasn't available so we had to pick a new color out. It took them a month to tell us this! My wife went to the closest store where the flooring associate was rude to her to the point that she left and went to the next closest store. They picked out the new item and the associate called the Truxel store to let them know. The Truxel store never even added that item to our order after my wife wasted 2 hours doing what they asked. I tried following up with the flooring department 3 times, the first time customer service bounced my call around for 20 minutes, the second time I was on hold for 30 minutes then the last time I was on hold for 10 minutes before I gave up.

I called corporate on a Friday to see if they could help because we were having nothing but problems. The man took my info and said someone would call me back in 30 minutes. The next day I called again as I didn't hear anything back and I was told they had no record of my call, but that she would enter my info and have someone call me back on Monday. Tuesday I once again called corporate and was told the lady from Monday did not process my call correctly and that it would still be another 24 to 48 hours before I received a callback.

We then finally got a call for delivery and set it for Monday June 28th and the Install was set for July 14th. The installers stated we had to keep the product in the house, that it would take 3 days to do the install and that they would only move 2 items per room. This was a major issue because it contradicted what we had been told and my wife and I both work and cannot just take 3 days off to babysit the installers. Also, if my wife was home in the morning when they came, as we had planned for the one day, she would not be able to move all the items out by herself as we were told 6 would be moved per room.

At this time I was still waiting for a call back from corporate hoping we could resolve some of these issues but still had heard nothing back. I received an email on Sunday stating we had our set delivery for the next day and that it was a threshold delivery and it defined a threshold delivery, to the outside of the house. Again this was a problem because I work mornings and only my wife is home and she is not responsible to bring all of this in the house.

I called the Truxel store and asked for a manager. I spoke to Butch and explained everything in detail also stating that we don't even have a delivery time, we had a 14 hour window and that was not going to work. He worked everything out for a set time on Monday and we also discussed compensation for all of this hassle. I asked for half of the install to be completed, about $1500 or I wanted the order canceled because this had been a nightmare. He stated he would only comp up to $500 and that he would have to get with his manager and get back to me.

Monday comes around, ready for delivery and they only delivered part of the order. I didn't call HD at this point because I was just tired of dealing with this and it wasn't worth it at this point. Shawn called me back later on Monday and said all they can do is $500 off my order. I told him they didn't even deliver the whole order and he said, "We had the rest coming on Tuesday." I explained to him that I knew nothing about this and if that was the case they could have just delivered it all on Tuesday instead of coming twice!!! He didn't seem to be bothered at all by the incompetence of his employees. I told him $500 was not close to being worth it and at this point I wasn’t dealing with HD and wanted to cancel the order.

They set an appt for Tuesday (the next day) to pick up the flooring. He was supposed to get back to me on how the refund would be processed, if we needed to go in or if it would go back onto the card automatically. Thursday rolls around and still no call back from Shawn so once again I CALLED HOME DEPOT and asked him how the refund would be processed. He then told me they already issued the refund and emailed me a receipt. In this whole process I must say that the only thing that went according to schedule with no hassle at all was canceling the appointment and having the flooring picked up. They were professional and even called to tell me they would be a little late. I don't know if anyone will actually read this or even care but I care. This should not have happened.

I have been a loyal HD customer my whole life, I have spent thousands of dollars there and with the refinance on the house, planned on spending thousands more fixing things up. After this experience, I will never shop at a HD again. My hard earned money will not go to a company that treats their customers this way and are so unprofessional. I now drive the extra 10 minutes to Lowe's and will be going there tomorrow to get the process started on our flooring along with the bathroom remodels. Originally I tried to post this review on the HD website but it was denied saying it did not meet their ‘guideline’ requirements. After reading the requirements, that was a load of bull and nothing I said was on their list of things not to say. They don't even want honest feedback from their customers!

On the 3rd reschedule I asked for compensation since I had 3 times hired people to help me do this move. The person I talked to gave me the amount of $200. That amount is not even 5% of the cost of the carpet. After pursuing this I was told the compensation amount would be determined after the installation in case there were other issues. (????) It is now months later and I am still waiting. Why didn't I ask cancel my order? Because 1/2 my house has been packed up for over 2 months and I can't imagine starting over - in addition each time I thought about this the carpet was always en route. Not!!!! PS one funny thing - in one of my calls with one of the managers or leads or something, this person actually gave me the names of the employees who screwed up. Funny. Choose another company.

Don't even get me started on the fact that the third party is not the installer and would not let me talk to the installer to get answers about use of existing baseboards and trim, and it took 2 weeks to get that answer. I was told that maybe I could order the correct flooring myself to be delivered and I could get here in time, but I would have to pay way more than I had originally and she couldn't guarantee a refund of the difference. Lowe's for life from now on. -David

I was ultimately informed that I would be unloading the truck and carrying the flooring BY MYSELF into my home. She also told me I'd need to put the flooring where it needed to be in each room. I asked if they expected me to carry it to the second floor. She thought I was only getting one floor of my house done. Apparently, she didn't look at the measurements for two separate levels of my home, so I doubt I would have received an accurate quote. I'm an older, small female. While I'm in good shape, I assumed since I was paying the company for the product and installation they'd unload their own product. I then remembered years ago I bought a water heater from Home Depot, and the able-bodied man who delivered it watched me have to carry it by myself to the back of my home.

At least they let me know beforehand this time. Despite the water heater incident, I have been a loyal customer to Home Depot. I'll never buy anything from them again. I was treated rudely, and the people I dealt with (other than the man who measured my house) were entirely incompetent. I have called several other businesses (Lowe's and small local businesses) for estimates. I asked first thing if I would have to unload the flooring myself, and they acted incredulous that anyone would ask that question--as any decent company should.

The work was completed in June, 2019. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. They should have. The contract stated that the floor would be brought up to specs if it was needed. Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty.

Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. Fast forward to January, 2020. Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. Home Depot and USIG received a report stating that the floor was not prepped correctly - that the floor was not flat when the new flooring was installed. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak.

In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. He removed boards and began to pour product on the floor to get it to self-level. As he progressed, he realized the problem was much bigger than originally thought. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. After three days, USIG called and told me they might have to replace the entire floor. They would get back to me.

Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). I tried to get updates several times from USIG about next steps, but I got no information or updates from them. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. Only then did things finally start to move forward.

It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. The floor looks great and as of this writing, there is only one place where there is a squeak. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). But I would not wish this nightmare and process upon my enemy. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG.

Called June 13th to the local store to voice concerns. Played phone tag for a week after to get situated. Finally, a supervisor called and requested photos. Easy enough, sent. Got a call back saying enough was seen via photos to go ahead and have the job redone. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th.

July 6th - Husband takes off of work to be home for the redo. A field tech shows up solo with no carpet or crew. We’re dumbfounded. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. Oh well. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! Was told we’d hear from someone in a few days to actually schedule the job to get redone (which we thought was happening on the 6th). We were very cordial about it and patient. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. NO JOKE!

They thought it was installed as we thought it was going to be. We give it a bit, and don’t hear from anyone about the new installation date. We called our field tech and was told CFI was waiting on Home Depot to order the carpet. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. We were so excited about finally getting this all taken care of!

July 31st - we get a call that CFI will be here in one hour!!!! So excited. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. They claimed yes!! A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. Ridiculous! The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. More communication errors.

We then called the store manager and explained our frustration. Barely got a sympathetic apology. Asked for a refund. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. Not the answer or resolution we were looking for. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. Was told by store manager we’d hear back by Monday. In the meantime, a complaint was made to Home Depot Cares Department. Never really got an apology. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! Still seem to blame Home Depot.

Moral of the story...don’t use Home Depot for carpet. After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. The word is out there and this is the least we can do to spare any consumers from using them. Still haven’t received our money back and we’ll pursue other avenues to get it back. We’re not asking for handouts or anything free. But, just getting our money back isn’t satisfying either. We’ve been waiting to book that second job/quote until after they made it right on the stairs. At this point, we’ve been done wrong for too long.

After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. This was totally unexpected. We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. My wife contacted HD, the female representative we had been working with for the purchase. She said this was unusual and thought it might be a manufacturing defect. She made contact with individuals in the HD organization to follow-up. She initially indicated that there was likely something that could be addressed.

An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). This individual looked at the carpet. He disclosed to my wife that the carpet was not of particularly high quality. The fiber material is known to have this kind of problem. He would submit his findings to HD and they would follow-up with us in regards to what could be done. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). That this was normal and there was nothing further. They would not replace, repair, or even clean the carpet. We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. Nothing further could or would be done. VERY DISAPPOINTED. They have lost a loyal customer.

Well, LESS THAN 24 HOURS before the original carpet install date, the carpet crew called and cancelled for that Friday. Our pictures are scheduled for the following Tuesday. Then he went on to tell my husband what day would be good for them which happened to be the day after our photography is set to be done. We said, "Wait a minute here. We NEED this carpet in a full day before the pictures.. so Monday." He said, "OK we'll be there between 8-10AM."

It's now 12 Noon and after 3 phone calls to the carpet service dept--the carpet crew JUST ARRIVED. My Husband had to call in to his work to tell them he will not be able to come in as he works later this afternoon. When they cancelled they gave us little to no size window to get this in when we would be home and then they come late at that.

No more business with Home Depot. Se are done. This was too close for comfort. Who cancels a home product install less than 24 hours before the set appointment, much less then drags their lazy Behinds to arrive on said make up date???? How can Home Depot fall so low on their standing and name to have this kind of lousy service at the end of a huge in home purchase on the install??? They better do a good job! TERRIBLE.

2 weeks later, installers show back up with the additional carpet and turns out they ordered the wrong carpet! So they put in the order once again and we wait another 2 weeks. Weeks later from original install date, they show up again and guess what??? Wrong measurements and wrong carpet! Numerous calls and emails with very little response if any. Finally I get a hold of Jan, who is the store manager. She looks into it and figures out all the mistakes that were made. Gives us a few options to "make it right," but at this point and bare floors for 4 weeks we decided to get our money back. No additional compensation was offered for the total fiasco. After taking our sample to another carpet supplier, they had the same exact carpet for .77 cent a sq ft, versus the $2.50 per ft that we paid! So much for the "free install!"

When I first saw it I thought there where gaps at all the joints. Come to find out it had a micro bevel which gave it a more realistic look and I actually liked the look better than I was thinking it would be because I couldn’t see the entire sample due to the glare from the lighting. But the employee said the sample colors will vary with different patterns the materials are made from, Which basically means they have 7 or 8 different patterns the planks look like. I had the materials inside my house and they where acclimated properly to the room's temperature. A little over a month went by after the install. I used a shifter moist towelette mop on it so it wouldn’t be wet and take a very long time to dry which they did within a few minutes.

The weather changed And it became very hot and extremely humid for a few weeks. About a week or so into the humid weather I started to notice the micro bevels start to peak on the edges. The bathroom was fine and that would normally be a place where humidity and possible standing water would be and the bathroom still looks brand new. The rest of the areas not so much. The area by the sink looks great and I don’t have a dishwasher or ice machine on my refrigerator but the other areas are where the peaking begins. I kept bringing up the fact that it was very humid out for a few weeks and I do have air conditioning. But my house has a crawl space underneath it. No basement.

So I contacted the store in Kalamazoo Michigan. And filed a complaint. I wasn’t a loudmouth. I was very pleasant because I know things just happen. But the store manager said since it’s been over a month that I bought the flooring they would have to submit a claim to the manufacturer. This is where they started to say they won’t cover the materials they sell basically. I emailed the store a few pictures. I took them at night And you could see some of the damaged areas. But the next morning I took some more and I sent them in another email. I called Lisa at the store and told her I sent some more pictures in but she had already forwarded them to the manufacturer so as I waited for a response I Had my installer come back and replace a few pieces in my entry way.

I had to purchase another box. When I originally bought the flooring I bought extra for scrap and an extra box for future repairs. When he did the original install he had to use everything up just to finish the job because there were so many damaged pieces he had to use tiny pieces to finish up the entryway. I didn’t complain to HD about buying the extra box. But in that box which I stored in my bathroom almost every piece was damaged. Corners where chipped or side were split. Fortunately there where enough good pieces to replace the bad pieces he had to use because the materials that originally came in had so many damaged pieces. I called the store twice while I was waiting for an answer from the manufacturer. I talked to Grant first and he said he would call me back later that afternoon. He never did.

The second time I called I talked to Chris. He said he would call me back later that afternoon. He didn’t either. I finally got an email from Lisa that stated the manufacturer wouldn’t warranty the product due to excessive amount of moisture being on the flooring. Once again these areas weren’t in any area that would get wet enough by merely cleaning them with a moist swifter pad. The areas that could be indirect contact ie bathroom and in front of the sink look great. So I just want to say thank you Home Depot for not caring for 1 individual when you have millions of other customers to rely on.

After speaking with the Home Depot, I was offered little remorse and no remedy to correct this disaster. The carpet would have to be re-ordered without a guaranteed arrival date and I would have to schedule again with the installer. When I inquired about a discount for the trouble this caused, I was told they could offer me a discount but only AFTER the carpet was installed (and they weren’t able to confirm what said discount would be). Instead I cancelled my order and will never give Home Depot my business again. I encourage you to find a company that actually has quality control measures in place, does not constantly reschedule appointments and delay their customers timelines by weeks, and will actually work to correct any mistakes.

THEY should be out of the market, The agent said, "You live in Florida, the Sun is harsh down here!" WHAT THE HELL are you selling this crap down here for then? OH the market calls for it! No Market calls for defective stuff to be pushed out HD's doors! So, it's over two yrs old now SORRY! I was a contractor for 25 yrs with HD's account and the last ten yrs since I retired! Basically won't give me the time of day! So they'll lose a hell of a lot more than the $500 in material! As I said while in BIZ, you piss ONE person off and a 1000 will soon know!

They don't allow you to go through boxes in the store (because opened boxes are not saleable, I'm told). Flooring staff was not helpful and even rather dismissive of my concerns about this. (Said there was nothing they could do about it and suggested that my option was to return all the flooring if I was not satisfied - Home Depot, University Heights, Victoria, BC, Canada).

The only option then would be to order lots extra and return the extras in opened boxes. I would have returned the lot, but I had already started flooring. The first batch I picked up was reasonably balanced. Except for this, it is good flooring. I would not recommend it for anyone wanting more variation, especially over large spaces, or don't want the inconvenience of sorting and returning flooring.

I called the store back and twice when being transferred someone would pick the phone up and immediately hang up. Third try the person said they’d walk back and find someone. The salesperson would look into it and call right back. 4 hours later I was told yep, discontinued! I suggested the first time that they go through their boards and take out discontinued boards. I again made same suggestion so the next person doesn’t go through this. I asked if they would at least credit me back the $35 for measurements that I’ll never know what it was. They did. So upset that I have to go elsewhere since I can’t trust HD!

Additionally, I wasn't told until 4 days before installation that both floors would NOT be installed on the same day. The lame excuse was so that the install crews would not be bumping into each other or get in each other's way. OMG. The carpet was installed by two guys and the vinyl by 1 guy!!! I was there as well. There's no way these installers would have even crossed paths in the separate rooms! This caused additional job concerns as well as having the home disrupted unnecessarily for an additional day. The Home Depot has lost credibility and trust. I have learned a valuable lesson.... Go somewhere else.

Never again will use home depot installation, nightmare from start, including one canceled repair appointment, one canceled measuring appointment, showing up almost 45 minutes early. No call to verify coming out till after they came and left!!! Now it's up to me to have a "professional " look at leveling issue and see what can be done. They come, quickly do job and leave. Luckily one of two guys spoke English, but still very hard to understand. DO NOT USE HOME DEPOT!

So today I cancel Dr. appointment because they are coming and weather is cooperating. They get here (two Spanish speaking guys) and said they couldn’t do it because they didn’t know about the two steps they have to bind on the ends. They talk to their people in “New Hampshire” and say they won’t be able to do it today and then just leave! Unbelievable!!! The next install “might happen August 12th week depending on the weather???? So people please be aware of the company you’re dealing with and their customer service policies! Home Depot could care less about their customers!!!!

That morning, they showed up and stated they wouldn't do it because of the asbestos results (which they had before making the appointment). We asked them to just cover over the old flooring. They also refused to do that. All of the reasons the workers gave for not doing the floor was available to them at the time they came out to measure the floors initially. Long story short, we ended up getting another contractor to finish the job. Home Depot refunded most of the labor cost (the fact they never questioned us about what happened made us think this wasn't out of the ordinary). However, they kept $75 because the workers actually came to our house in person and told us they wouldn't do the work. Meanwhile, our house is going on the market a month late and we've had hundreds of dollars of additional expenses that could have been avoided.

Meanwhile the old flooring was still at our home. No one would take responsibility for picking it up. On the day of the second installation, we contacted the store asking them to please come and pick it up. No response was ever given. So we were left having to dispose of it ourselves. We will never use Home Depot again. The installers (a private company) was great. Home Depot was terrible. Never again.

Then the store manager had the nerve to tell me being disabled and no vehicle to haul the carpet that now I had to come down to the store and pick up the carpet and go find my own installers. So I told ** manager I wanted corporate’s number. You’re not going to tell me a paying customer that kind of crap and that I'd do everything in my power to make sure that he would be fired. So as of right now here I sit paying 3700 for carpet and pad that was suppose to be installed but no carpet and no money.

Mr Home Depot corporate I told you I was going to contact my attorney on Monday if my full payment for something I didn't receive wasn't refunded but I guess I got confused cause I already contacted my attorney and I'll guarantee somebody will go down for theft. As far as remaining a Home Depot customer well that isn't happening. I'll do my home improvement needs at Lowe's or Menards from here on out. Thanks for keeping my hands tied up again. Hell with Home Depot in Ashland Ohio.

She repeated it several times so I would have to spend hundreds or perhaps thousands to remove the tiles and glue under them. Had I known this I would never have gotten the estimate. I've called another supplier for an estimate tomorrow and verified beforehand that they WILL install carpet over tiles. I will contact the store manager for a refund of the $35 and if not successful I will file a small claim with the local district court. Not that $35 will break me but it's the principle.

First scheduled time 10:00 am, no show, they call, 2:00 arrival, no show, I call them, they don't know, they arrived at 4:00 to do a job that will take 4 hours! They rescheduled. 7 days later final install, looks nice BUT they had unplugged the Verizon phone FIOS box in cellar, emergency battery ran out, shut the phone down. My mom is 87, house bound, on oxygen. Without a phone line she loses her "First Alert" and any help she would need. I had tried to reach her the next morning and put me into a panic! The manager Christoper ** said "Well nothing happened so that's good, Did you like the carpet?" OMG! If she had fallen or problems. This entire event was a disaster with management that had no compassion or concern. Inadequate installers (can't speak English). I even think he was tired of hearing from me. This all took over 20 phone calls. NEVER AGAIN! I'd rather pay more for good service.

We decided to put in a claim. We've discovered several things. Even though all the marketing says "The Home Depot warranties provide peace of mind with every carpet purchase." Home Depot says they don't provide any warranty, the manufacturer does, in this case that's Mohawk. We had to get the carpet cleaned using a very specific technology, before they would consider the claim. Send them lots of pictures before cleaning and after. After 5 months of back and forth, Home Depot is saying that the carpet is suffering be crushing and it's not covered in the warranty.

Basically the warranty only covers manufacturing defects. So we have an 18 months carpet that looks more worn than the 10+ year carpet that it replaced. I'd never recommend this carpet for any kind of traffic area, or steps. The step down from the kitchen is now showing the same issue. A complete review and details of trying to submit a claim can be found at this site **.

Home Depot can not control the installers they use. You get what you pay for. Installers even asked one of my children to sign paperwork and left me with an unfinished job before I got to see it. It's been 5 months since I ordered, and I now have a mismatched piece of unfinished carpet installed as the result of Home Depot's installer unethical business practice.

IT WAS DISGRACEFUL FOR THEM TO ASK ME TO HAVE MY NEIGHBORS HELP ME DO WHAT THEY AGREED TO DO!!! It was a nightmare of phone calls and rude managers dealing with this. One manager acted like a rude high school kid. He told me, "I can’t guarantee you won't have to help bring the boxes in." I said, "Sir, I'm disabled. I physically can’t bring the 60 pound boxes in." I told him, “I'm not asking for any favors only for you to fulfill your agreement to me.” He basically tried to tell me someone told me wrong. Well I'm sorry friend that is not on me. It’s on you. I was told by more than one person you would bring it in my house. Being disabled I was extremely careful to make sure materials are brought in my house. I calculated the total weight of all the tile, versabond and other stuff over 5000 pounds.

Finally I called customer service and same day they were nice as pie and had someone bring all the materials in the house as agreed. Thank God someone in customer service must have cracked their whip on this guy. Generally speaking many of the workers have been so rude. I just have a bad overall experience. Today a guy was just so rude I couldn't wait to get out of the store. I hate conflict so I just ignored it but I've had lots of bad experiences like this. Try calling Home Depot sometime...good luck getting someone on the line that will help you. When I have returned things customer service are not on same page. It really depends on who you get if a return is going to be easy or hard. I've tried to return plants under the 1 year guarantee...that is generally a nightmare.

If I was CEO I would go to Trader Joe's and watch how the workers there treat customers. Target also does pretty good. I would make it top priority to make sure workers are friendly and all on the same page with respect to returns etc. I dropped 13K on tile installation and was constantly buying plants from Home Depot. Is it too much to ask for people to be friendly.

From here on out I'm going to try to move my business to Lowe’s. I can't handle the incompetence and general rudeness at Home Depot. Of course it could be my particular Home Depot on North Gaffey, San Pedro, California. Maybe another Home Depot would be better. But here again this is why training all workers uniformly is crucial. I've dropped a lot of money and Home Depot and been blown away by how badly I've been treated. However there are also SOME extremely kind and good workers there. (I'm thinking of Tish in flooring department...just a doll.) But I've only met a very small few and not enough to want to keep shopping there. By the way...I take no pleasure in writing this. I wish no ill on Home Depot. I just generally can’t stand going there because of how I’m treated, the incompetence and lack of assistance.

New installer arrives. Completes the carpet from first 2 days, does not stretch. Says they do not stretch carpet anymore. New installer will not take bedroom furniture apart, says they do not have enough carpet. Anyway again. Complain to Home Depot, it is now Labor Day Weekend, sales Rep says she ordered it. Tells us how she feels so sorry. I get tired of waiting. I take bedroom furniture and move myself tear out old and dispose. 2 weeks go by no carpet yet, finally shows up, crew comes says our floor is wet and now leaves, with my carpet. Call Home Depot. Complain. Carpet gets delivered to my house next day, I hire a independent installer to finish. Now the real battle begins, carpet is not stretch, no furniture is back, bi-fold doors are broke from the first installers just bending the track.

Finally the company for the installer sends out a real carpet layer. A older Man who actually completed a apprenticeship program and work his way to being a master carpet installer. Keep in mind it is now November. The master carpet installer says carpet is defective. Great. Now what. Home Depot is contacted again. Waiting to hear more lies. I finally get someone involved from Atlanta, She gets things rolling, a product investigator from the carpet supplier arrive. Does test. We wait over a week.

Finally they say our carpet is defective, now to deal with Home Depot again. The same person at the stores tells us lies and we have no firm commitment from Home Depot. Today is December 27 2018. The house we live is still not put back together. Rooms sit empty waiting on what is going to happen. We are hoping to just have Home Depot walk away and give us our money back then we can start over. This was an 11000.00 dollar purchase. We sure get a lot of sorry from Home Depot.

It is now September and the installation date arrived, with a call from the installer that, once again, the vinyl sheeting is not as ordered. A hurried visit to Home Depot with two requests. First, the botched credit to my account for the returned Pergo and failed installation of three months ago; it took two more visits for this to happen correctly. Second, following no attempt to apologize or attempt to correct the situation, I indicated a free install or other option would be in order. No response from the store (Eden Prairie, MN). A complaint to Home Depot customer care and the president was routinely answered that I had already been compensated enough, with no options for a correct flooring install. I proceeded to order flooring from a large Home Depot competitor and arranged for installation, all of which was complete in two weeks. A disappointing, five month ordeal dealing with Home Depot flooring.

So here we are today November 14, 2018 and this has been ongoing since July 2018. Home Depot is ordering more flooring because the installer (THANK GOD FOR HONEST PEOPLE) said the two box will not be enough to fix the floor the right way. I'm waiting to see what Home Depot will come up with next after all the lies and substandard work by the company which they contract their work. I would not recommend either of them to anyone and will never have Home Depot and their professional services at my home ever again. Thanks Home Depot for a piss poor job and months of frustration, if I could take away that one star rating I would.

No apology, no phone call to see whether that worked for me, no nothing. I don't know what world they live in, but in my world, people work, and when they don't, they lose pay. I am not willing to take another day off work to convenience THEM. Home Depot should be ashamed of their choice of contractors; the coordinator said they "bump" her customers frequently. I am demanding a complete refund from Home Depot, including the measuring fee. I bought the carpet in good faith, and the "service" is substandard, to say the least. Romanoff Renovations is a horrible company! Avoid at all costs.

After the installers left there were nails and staples left behind everywhere. There was a scratch on our freshly painted walls going downstairs. The carpets were not vacuumed well, which really didn't bother me too much. I vacuumed them myself after. There was a stain on the carpet that I had to point out before they left. It was taken care of and cleaned. Although the 3 people that came were very pleasant, I don't feel professionalism was present. One of the gentleman asked if he could play music, which would have been fine if it wasn't music with vulgar language in it.

To be honest, my fiance was going to install them but Home Depot offered free installation so we accepted it. He is now saying he wish he had just done it himself as it would have been better. I followed up with this complaint through ACS Flooring and Home Depot and all they had to say was, "Sorry you were disappointed." What great customer service!

'Real Manager' refused to stick with Key Holder's promise and would do nothing to make it right. I am in the middle of closing a house sale, and not only is this holding me up, it is costing me money. I have not been treated ethically or even respectfully. The 'un-truths' have been insulting and unethical. Buyer, try to go to a different HD store, or a competitor. There seems to be a lack of care and professionalism here.

I'm so happy that I moved forward. She helped me with the purchase, including an HD credit card where I can pay it down over as long as one year. The scheduling process was very easy. The installers were wonderful! Very hard working, professional, and easy to work with. The carpet looks gorgeous. The installers really knew what they were doing. One older guy, more experienced and one younger guy. Great team. I'm so happy I went forward with HD! I made a commitment to fill out reviews, since my experience could not have gone better.

ACS and Home Depot came and took pictures repeatedly. August 28 ACS sent new workman (Gary) to try to cover the grout. Now ACS says they cannot fix it. Told me I have to pick different floor to put over it. I told ACS (Chuck - project manager) I want the floor they installed removed, and new penny round ceramic tile installed correctly. To date, Chuck told me they can't do that. Now I am in a fight with ACS, and this Kitchen install continues to a horrible experience.

They showed up at about day 10 with the wrong size carpet so it had to go back, the installer measured the room and reported to the store but the store insisted they had to send yet another person out to measure. Mind you it was a brand new house and there was nothing in the room, how in the world can you get an incorrect measurement with a laser measuring tool with nothing in the room! They sent another person to measure. I heard nothing so I called the install dept and they said they see that carpet 14X12 was ordered but had not arrived to them yet. What are you kidding! That was the first incorrect measurement that had already been sent back. They then said they needed to do some investigating and would call back, they never did.

I called the store manager in Naples, Alberto promised he would get right on it. So I never heard back from him either and when I called the desk person said the person he assigned it to went on vacation and would not be back for a week. I called corporate and Michael promised they would get this done and would take care of me, and he gave me a case number. I've never heard back from him either and the phone number he gave me always goes to his voicemail or refers you to another person that I have also left a voicemail for Kerry! Total frustration, I cannot even believe I'm still waiting. I should have canceled my order long ago. I wonder how hard it would be to get my money back! This is the kind of thing that makes me wonder how they make money. It's just ridiculous. Don't buy here, nobody cares!

Three weeks later, they still have not removed the carpet and padding. We told them we didn't want it. We have moved the furniture 7 times now from scheduled appointments never kept by them for removal. They say they'll be here and never call and never show up. Now we have another appointment for removal tomorrow - we'll see if they show up - 8th furniture removal for us. I am so disgusted.

The vinyl flooring installer never came back. He also never caulked the baseboards that I DID NOT HAVE TO HAVE REMOVED IN THE FIRST PLACE. I paid $5500 for a terrible job. I have called...tried to be reasonable, screamed, yelled...but to NO avail. This company USIG should be investigated by the government. Home Depot employees are very nice people but they don't know **!!! Don't believe me??? Go for it then... Let Benny in Tallahassee oversee your job. You will find out what stupid is!!!

I don't know how much this LifeProof flooring expands but I'm sure it's not 2 inches. The foreman stated he would need to rip up the entire job and redo it to fix the issue. He said he couldn't do that and to call Home Depot so I did and I sent the pictures that you see below. Home Depot admits this is installed incorrectly and it was a bad job but it's too expensive to on their end to redo. So the store manager sent this issue to the regional manager to look into. I'm so upset we put everything we had into this new home with everything new. We gave a trusted company money to do a job they promised to complete with high integrity. I would not recommend using them at all. Home Depot cannot be trusted.

Again I was put on hold for about 15 minutes, until they got back to me to tell me that they knew nothing but had tried to contact the carrier without success (I am quite sure that the entire time I was on hold, they were also on hold, with the carrier). Instead of wasting yet more time on hold, the next day I tried my luck with the websites online chat. Again, no luck, and they actually suggested that I call the carrier directly. I thought that was their responsibility! So, the online chat was absolutely no help whatsoever.

After leaving negative feedback re: online chat AND calling the carrier myself, AND calling Home Depot's customer service, I finally received an email from Home Depot. The upshot of the whole mess is that apparently the carrier "lost" my shipment and Home Depot refunded my payment (well, I still have to wait 7-14 days to actually have it credited to my bank account). So, to recap, Home Depot took my payment, lost my shipment, and left me (and my tenants) waiting for 4 weeks. And what did I get out of this? An apology, a $50 gift card, my money hopefully refunded at some point in the future, and a healthy mistrust of doing business with these people again.

Their solution: "Oh we can add plywood underneath the product within your entire house for $6k" ($6K! For maybe 80 sheets at most) to make up the gap, or we would have to replace all our door casings (again for an obscene amount of money). This kind of tactic is just like a sleazy car repair guy taking your car apart and holding you hostage for “un-foreseen” items before he will put it back together. At this point, we were really given no choice and being held hostage. It is costing us money every day we cannot use our home. This all could have been prevented if the flooring measurements and quotation were done by professionals - we mistakenly assumed that Home Depot employed such knowledgeable individuals - that included the thickness of the flooring needed to have a professional workman like result.

This is NOT an unforeseeable event and even the installers stated, "They see this all the time" - these are the Romanoff subs that work for Home Depot! Of course, in construction things come up, you run into things you don’t expect, but this is not a “thing” such as that, this is a basic requirement to install the product they convinced us to buy, obvious to actual professional within minutes of entering the home. We aren’t looking for something for free here, we are looking for them to make good on a satisfaction guarantee and to deliver what they quoted in a reasonable timeframe in a reasonable workmanlike result, and most importantly to make that kind of decision up front before we were pinned against a wall.

All-in if we were to agree to this abuse we would be at something like $12/sf for LVP! I feel that this is in fact definitionally a form of extortion - demanding money under threat, but now it's not only a threat but rather harm being done to us every day that goes by; however, Home Depot is so large that they have no interest in reaching a solution that does not cost us more money or time. It's more pressure on us the more time they take. No one is personally responsible and they hide behind process and hierarchy. These are bad people, or perhaps people not taking responsibility for the terrible things they are doing to people and blaming it on corporate chain of command, rules, and hierarchy.

I just spoke with and Ops MGR who made it abundantly clear he couldn’t give 2 ** about the situation, no regard for my displaced family, no regard for the costs already inflicted on us, no regard for the time it’s taken already, no regard for the fact we burned a week we took off work - take it or leave it, pay or cancel. How and why do they employ people like this? Their upside-down pyramid of “customers first” is a joke; it’s ridiculous to look at them in their “customers first” orange aprons, and maddening the hours and hours I’ve been on the phone on hold listening to their “what’s better than saving money? Saving time” hold repeat - both of which are far from the truth and stunningly insulting. Use these people at your own risk; What a terrible decision; I dread the idea of figuring out and unwinding this nonsense.

I received a call, but no voicemail, from HD and called back every day for 4 days before getting hold of someone. I was hung up on several times, then told that the lady who called had not left a note for her reason for calling so I would just have to wait for her to call back. Finally got in touch with her and turns out we chose a product that still wouldn't work for our floors. Why wasn't this brought to our attention a week ago when we were in the store? Unsure. We were then told that it was not an option at all to have hard floors and we would have to pick carpet. Why wasn't THIS brought to our attention several weeks ago? Why didn't the person who came to do the measurements do his job and check if the floors were level? So many questions left unanswered and unclaimed by HD.

We received a discount for the carpet and sheet vinyl we ultimately chose, but the contractors came back TWO WEEKS later and discovered our subfloor near our door was "inadequate" and would not install. It seems as though HD install crew are paid hourly and in order to do less work, they find any small reason NOT to install floors. Our subfloor has been checked by another legitimate company and is fine to install vinyl and carpet. We received no apology from HD and have wasted so much time waiting for them to make this better. They never do, they never did. DO NOT hire them!!!

Their carpet layout minimizes carpet but you will end up with way too many seams in horrible spots. Longs term this is a waste as the seams wear out first, especially on closed loop carpet. From now on I will go to a local company and pay more just to avoid the ** job Home Depot does and the complete lying they do. I may contact our state attorney and file a false advertising complaint. JUST DON'T EVER USE THEM!

“Lead Paint Test Required in the following rooms: BED 1 (1), BED 2 (2). Note: Homes built prior to 1978 may contain lead paint. Per Federal Law, renovations in any rooms in homes built prior to 1978 that may have 6 sf of paint or stain disturbed must follow specific work practices to prevent lead contamination. Before your flooring can be installed, we must have a certified renovator test the affected rooms for lead paint. If the test determines that lead paint is present, you will need to pay an additional amount. Please Note: 9" Tile found in the following rooms: BED 1 (1), BED 2 (2), BED 3 (2). Possible asbestos. Tile and adhesive must be tested and/or removed before installation can proceed. See plan for details. Installer may also require customer to sign a waiver stating that asbestos was properly removed before installation can proceed. Resolution: Please review with Customer.”

Since I'm capable of checking these things out before I set myself to spend several thousand dollars to remove tile that is secure and under carpet, I spoke with a representative at the store. I was told that is standard procedure for homes over 40 years old. I'm fairly certain there is no lead paint in my house and I fail to see how the paint would be disturbed while installing carpet. I also checked with various website including THIS OLD HOUSE and discovered the best way to deal with secure asbestos tile is to cover it up with carpet, tile or laminated wood. Hence my confusion, that a carpet installer would refuse to take out and re-install carpet, when doing so would not disturb the tile.

I'm not sure about the locals in my area who do asbestos removal and abatement, but they might be connected to Home Depot's carpet installer. Just a thought. Most quotes for my three bedrooms would make just the removal $8,000 to $12,000 and there would be additional disposal fees. I can't imagine that anyone would spend that amount of money and have all that asbestos floating about during clean up, in order to lay less than $3,000 worth of carpet and pad. I cancelled the order and will go with the advice of THIS OLD HOUSE. I'm sure I can find an installer who isn't afraid of my old floors. I'm very disappointed in Home Depot and the contractors that they have hired. I'm in a small rural community, but I'm sure I'll be fine without them.

HD tried to charge me $100 initially, saying it was a special bed, which it wasn't. I complained to HD that they did NOT live up to their contract with me, which clearly, they did not, and they do not care. HD is ALL ABOUT PROFIT, not living up to the contractual agreements and pleasing their customer. Also, there is only one person in all the shifts in the flooring department who knows ANYTHING about the products they sell. Pathetic. I am giving one star for quality and value of the installation service, not the carpet which is a 5.

We noticed on the floor plan they emailed us they messed up on the bar area where we wanted linoleum. So they needed now to send someone back to measure because they measured wrong. Someone came out and to make a long story short when they now figured it out it went from $2700 to $5,000 dollars for a stupid bar area with linoleum under the stools which is like 5X7 which we told them and the first guy measure that area already. We called back and asked for that helpful lady we liked and no one had any idea who she was and said that extension did not exist.

My wife was really upset and angry and asked to speak to a manager who was not really helpful. He said, "Let me see what I can do." and called us back and took $1,000 off so now we were at $4k but the bathroom was again left off the estimate. This is crazy! We went to a local carpet guy and he did it all with no hassle for like $2700 dollars and it was done in a few days. Moral of the story: You may think you are saving by these big box stores but you are not and they play games with you. Worst experience ever!

While there on this second trip my mom said, “I really need new carpeting.” So we went to the HOME DEPOT #H0650 in Carmichael, CA. (Sacramento Area). I told her I’d order the carpet she had chosen and I’d have it installed. When I returned home I spoke with HOME DEPOT #H0650 and ordered the carpet online. On 4/12/18 the individual HOME DEPOT hired to measure my mom’s home did his job. The cost to have the rooms measured was ($50.00). The next day I called HOME DEPOT and placed the order. At that time I was informed that the installation would cost me an additional ($700.00) because 7 of the pieces of furniture were wooden, heavy and would require a “special” crew. No problem. I placed the order and paid in full the grand total with my credit card in full. ORDER ID: **. The total for my mom’s small two bedroom/living room/dining room mobile home ($4,193.44 includes the $700.00).

At that time I informed HOME DEPOT and told the gal to make a note regarding my mom’s recent loss and “memory” condition. I told HOME DEPOT I needed to be there to help get things in order. HOME DEPOT instructed me to call back on Thursday, 4/26/18 after 9am to make sure the carpet and padding was received by the INSTALLER. At that time, I’d receive an INSTALL DATE, but not an “install window of TIME,” I was told that would be emailed to me 24 hours prior to the install date, but no later than 3pm on Monday, 4/30/18. At that time though I was told by HOME DEPOT that the install date was set in stone for 5/1/18 and that if I had to make travel plans… everything is locked. THIS IS WHERE IT GETS CRAZY! BOTH HOME DEPOT (#H0650) AND ROMANOFF RENOVATIONS (CA LIC #991987) dropped the ball and acted extremely unprofessional.

MONDAY. Early Monday morning on 4/30/18 I flew up to Sacramento for the third time. My plan was to get there, do what I had to do to get my mom’s new carpet in, put everything back together and then fly home WEDNESDAY afternoon on 5/2/18. My total travel costs were: Air: ($142.96), Airbnb: ($272.53), Rental Car: ($166.69), Uber: To ($19.85) and From ($25.50) Airport, Rental Gas: ($19.00), Food/Expenditures: ($150.00). Monday morning, 4/30/18, I arrived at my mom’s home at 10:30am. I was there prepping the house from 10:30am till late that evening - boxing things up for her scheduled carpet install the next day, Tuesday 5/1/18. Thank God, I took both before and after pictures. (see photos).

On Monday, starting at 3:00pm, I called HOME DEPOT requesting give me an estimated arrival time. HOME DEPOT had no answer for me and said I needed to contact ROMANOFF RENOVATIONS directly. During that day and into the evening I left numerous voice messages and I sent them numerous emails. I never received any response from either party. Everything went unanswered. WHAT’S REALLY IMPORTANT HERE IS THE ”TIME”.

TUESDAY. The next morning, Tuesday, 5/1/18, I got up early 7:00am because I still hadn’t heard from the ROMANOFF RENOVATIONS as promised by them and HOME DEPOT. At my AIRBNB, while getting out of the shower, I received an email at 8:13am from ROMANOFF RENOVATIONS that they would arrive at my mom’s sometime between 12:00pm and 3:00pm that day. (SEE PHOTO)

I returned to my mom’s home on TUESDAY 5/1/18 at 9:30am. Since I completed prepping everything the day before, my goal that morning was to get my mom out of bed, showered, take her two dogs to PETCO on Greenback where I had made an appointment to board them for the day. PETCO: ($136.00). I also needed to (1) move a PRINTER which weighs nothing and is on a cart with wheels. (2) I needed to clean off my mom’s nightstand/dresser where she has her medication. (3) I needed to strip her bed which she literally had just woken up in. (SEE PHOTOS)

IT’S 10:15AM. My mom is out of the shower, dressed. NOW THIS IS IMPORTANT. ROMANOFF RENOVATIONS ARRIVES AT THE HOUSE 1 HOUR AND 45 MINUTES EARLY or 10:15AM. They are a crew of 2. A young man (mid 20s) and a man (65) who the young man identifies as his father. My mom says hello as the two men entered the house and she’s drying her hair with a towel. ROMANOFF RENOVATIONS EMPLOYEES (the young man spoke; I don’t think the older man spoke English). He asked me if it’d be okay if they started early because they completed their previous job early. I told them I didn’t mind but I had to leave for 20 minutes to drop off my mom’s two dogs. And when I returned I’d move the printer, remove the bedding and clean off the nightstand. He said, “NO PROBLEM.” They walked around the house to check things out; then they both went outside.

I load the dogs into my rental car. I then go inside and make sure my mom is okay and tell her I’ll be back in a few minutes. When I go outside THIS IS IMPORTANT, the kid walks up to me with his phone and proceeds to tell me, “ROMANOFF always does this us. I’m on the phone with the main office. I’m trying to get a crew out here to move all the furniture. My dad has a really bad back and he can’t move anything heavy.” I immediately told him to tell them I paid an additional ($700.00) for that service. It’s now 10:30am. They're not suppose to even be there for an hour and a half. The kid assures me he’ll get it figured out. I told him I was going to drop the dogs off and I’d be right back; I drove off.

WHEN I RETURNED THE ROMANOFF INSTALLERS ARE GONE. I went in the house and my mom told me she looked out the window and ROMANOFF RENOVATIONS just drove off and they never came in and spoke to her or told her why. I immediately call ROMANOFF RENOVATIONS and there is no answer. I immediately email them - no response. It’s just a few minutes after 11:00am. Super frustrated. Super angry. I try not to make my mom anxious and tell her there’s no problem, I just need to drive to HOME DEPOT and talk to someone.

On my way to HOME DEPOT I received a phone call from KELLY **, the INSTALL EXPEDITOR at HOME DEPOT in Carmichael, CA. She proceeds to tell me that ROMANOFF RENOVATIONS INSTALLERS told her that they had arrived on time (they were an unannounced 1 hour and 45 minutes early) and that the home wasn’t adequately prepped. I kept my cool and said I’m pulling into her parking lot and I need to speak with her and her store manager immediately regarding this situation.

When I got inside I was escorted back to the office of KELLY ** where we are joined by the HOME DEPOT’S assistant manager NANCY **. I knew I was 110% in the right on every level. With that I asked them to start. KELLY, on her computer, showed my 3 photos (the printer, the unmade bed & the night stand). NANCY then, knowing nothing, proceeds to tell me that I didn’t prep the house. I was so upset… I then proceeded to explain everything I wrote above. I then showed her all the before and after pictures. I then showed her the ROMANOFF RENOVATIONS email stating they’d be there between 12-3PM which they did not know. Both KELLY and NANCY admitted the 2 installers were totally in the wrong.

Tuesday 5/1/18 morning — 11:30AM. I told them, looking at my watch, “It’s 11:30am… ROMANOFF RENOVATIONS isn’t even suppose to be at the house for 30 minutes.” KELLY immediately got on the phone with ROMANOFF and got the run around, run around, run around. I explained that I needed to get back to my mom and her condition. I told her to get this done… or this may become a legal matter. I got both KELLY and NANCY’S #s and emails. KELLY said she would be in touch with me shortly. The entire Tuesday, 5/1/18, I tried to contact ROMANOFF to no avail other than computer generated BS customer services kickbacks (SEE PHOTO). KELLY’S excuse throughout the day was that ROMANOFF RENOVATIONS was too busy and they didn’t have any extra hands.

Eventually, no phone call, ROMANOFF RENOVATIONS contacts me via an email at 5:40PM stating they couldn’t install my mom’s until Saturday, May 5th. I hit the ceiling. I work in the film industry (check IMDB/Google). At that point I felt it was important to contact my attorney and forward him all texts, emails and other forms of communications.

REMEMBER - It’s TUESDAY. I have removed everything from all the rooms and my mom is 80, she has memory issues and television is everything to her. To prep I had to remove all electronics including her DIRECTV. I tried to reconnect her TV but to no avail. I contacted DIRECTV and told them I had an emergency. I explained to them my mom’s condition, my situation and exactly what HOME DEPOT and ROMANOFF RENOVATIONS had done to the both of us. DIRECTV promised me they’d have someone at my mom’s house at 12 noon on Wednesday. I received a call at the airport. DIRECTV was there on time. (SEE PHOTO.)

That night around 8:00pm I received a call from mom… she was crying. She was so upset! Everything in her house was still moved out. She has no TV. Everything is a shambles and nothing is going to change for 3 days or 72+ hours. She doesn’t want the carpet. She wants me to get my money back. I feel sick to my stomach. I call my attorney. I draft an email and send it to KELLY.

WEDNESDAY 5/2/18 MORNING. That morning I go over to my mom’s house. I try to get her situated the best I can. I speak to her neighbors and explain to them exactly what HOME DEPOT AND ROMANOFF RENOVATIONS had done. After my stepdad had past… and because my mom is elderly… I was contact by SACRAMENTO COUNTY ADULT PROTECTIVE SERVICES. I had spoken to them before regarding Meals On Wheels and other matters. Then because of this situation I felt it was super important to contact them regarding this situation and how HOME DEPOT and ROMANOFF RENOVATIONS treated my mother; they agreed. They felt if I needed to have someone drop by to call them back. They took all the information and said they would be available for my mom. I also told them I would forward them this review upon completion.

After everything was semi-set I headed to the airport. There I get a call from KIP **, Home Depot District Manager. He starts apologizing. Telling me how sorry he is. That somehow HOME DEPOT contracts out to ROMANOFF RENOVATIONS making them sound like they’re local. This is NOT TRUE. They work with HOME DEPOT across the country! ROMANOFF RENOVATIONS is headquartered in ATLANTA, GA., same as HOME DEPOT. KIP agrees after looking over everything there is no reason the job wasn’t performed and that he was sorry. Yada. Yada.

He then tells me DEAN **, SACRAMENTO INSTALLATION MANAGER for ROMANOFF RENOVATIONS would be stopping by my mom’s house later in the day to just make sure they got an adequate number of MOVERS out for the job. We hang up. I’m not happy, but DEAN is gonna go by today and we’re scheduled for SATURDAY. I call my mom and tell her Dean is coming by.

THURSDAY 5/3/18. In the morning from Orange County, I call my mom and ask her how things went with DEAN **. She tells me he never came by, but that he called, quickly and insincerely apologized; and told her they’d get her carpet in and she’d be happy. I LOST IT. I called Kip to read him the riot act. KIP informed me that ROMANOFF would now be installing the carpet on Friday and not on Saturday. I set everything up with her neighbors; put them on alert for Saturday. OH MY GOD!!! I informed KIP that DEAN lied to him and didn’t drive by my mom’s as he had promised KIP and my mom he would. I demanded that DEAN call me. He did. I read him the riot act I told him everything. I demanded he drop by my mom’s house and do as he promised. I demanded an exact time for the install. I demanded to updated regarding their arrival because I needed to get someone to get my mom up, dressed and ready!!!

I asked DEAN why the sudden change on from Saturday to Friday… He responded they couldn’t get anyone to work on Saturday even though they scheduled it. Cinco De Mayo. DEAN also told me (which would become another lie) that he was looking to hire an electronics company to come in and re-set up and connect my mom’s electronics. This didn’t happen!!! KIP ** dropped by my mom’s house and he reconnected all her electronics. My final demand was that both of the original installers be fired!!! This entire situation started with a lie. This young ROMANOFF EMPLOYEE couldn’t do the job! He didn’t want his dad to hurt his back! So he tried to put all the blame on me and my mom… and keep in mind they showed up an hour and 45 minutes early. THIS ALL STARTED BECAUSE OF ONE LIE. BE SURE TO CHECK ALL THE PICS.

FRIDAY 5/4/18. The furniture was moved and the carpet was installed Friday morning at 8:30am. As mentioned KIP reinstalled and connected my mom’s electronics. Then returned the furniture. Is it over… NOPE!!! They put back the furniture and electronics. But the reason why I was there other than to prep for the carpet — I was there to unbox and put everything back. Everything at my mom’s is still in boxes TODAY! She’s very confused and upset. Nothing is where it’s suppose to be. I’ve been telling her to relax and I’ll take care of it and I am. Because of the extreme unprofessionalism of both HOME DEPOT and ROMANOFF RENOVATIONS I have been forced to hire a professional organizer to come into my mom’s home next Monday 5/7/18, Wednesday 5/9/18, Saturday 5/12/18 from 9:00am to 1:00pm at another cost to me for ($65.00 an hour) to help my mom unpack and reorganize her things.

TO ADD INSULT TO INJURY — I received an email this morning (SEE PHOTO) from DEAN ** stating “I just wanted to check-in to ensure that you would rate your installation experience as a “5 -STAR.” Are you serious!!! I would never recommend ROMANOFF RENOVATIONS or this HOME DEPOT to anyone, EVER! BUYER BEWARE!!! This can’t be allowed to happen again!!!

The laminate I was going to have installed was on a special with free installation. The salesperson PUSHED and insisted that I would be much happier with a higher grade of laminate. He then changed my order, but did not mention that the free installation would NOT be included. When it came to finally install the lamination, I was told that my floor was not "level" and I would have to have a new sub-floor installed. (My home is only a few years old and is a well built house, not a modular.) So hundreds of dollars later, a new sub floor was placed over the regular floor.

When the installer finally appeared, he was rude and did not like the fact that I had a couple of Yorkies. He started the job and then did not come back for several days. The company he worked for (Not Home Depot) called to say he would be back the next day and I requested a DIFFERENT person. They agreed but the next day the same person arrived. I tried to explain that I had requested someone else. He said he was the only person available. Reluctantly, as I had waited so long, I allowed him in. He did a horrible job. I now have gaps in my floor, peaks and valleys and it looks awful! I have never seen such a terrible installation. My son went to a different company. He had cheaper laminate installed in his modular home. They said the "new subfloor" is a common "CON-job" the Home Depot pulls. My son's floor was installed in a short time and looks great!

On this second scheduled day I again had the plumber come remove the toilet and hoped for the best. Installers actually showed up this time. BUT the product was not what the sample looked like in the store. This wood look floor had white scratch marks all over it... It looked like it had been attacked by a rototiller... I again made the phone calls but seriously I gave up after talking to several idiots at the store and regional level. They just played dumb, even though I sent them photos of the sample versus the floor in my bathroom. NEVER FREAKING AGAIN... Peace out Home Depot - YOU SUCK beyond belief and I hope enough people realize this and your corporation goes out of business.

They took my items... I called corporate several times only to have them tell me someone will be calling me back. After 2 weeks no one called me, so I called again and was told the district manager in at the location I purchased will make a decision. He told me he will not be returning my items and could give me a return. NOT RIGHT NOR FAIR.

The delivery man could not bring the laminate upstairs into the house as they are not allowed. So I had to carry 15 boxes of laminate flooring up 12 feet to our house as my husband has a recent back injury. This could have been a question asked at the store at the time of the request for measurement. When the measurement was done and the materials were delivered, a month later, the installers arrived only to announce that my kitchen floor was out of "specs" and they stopped the job and would not install the laminate. They also advised we would be charged an additional $100 since they had to make a trip and not do the installation.

What? You already charged me $481 for the installation and now I have to pay an additional $100 just because you could not install? They advised they would refund the installation - the $100 charge. UNACCEPTABLE. This should have been determined at the time of measurement. The metal piece that the installers used to lay on the floor and determine it was out of spec should be carried by the person doing the measuring. He could have told us a month ago it was a no go or at least make us aware of the issue. This was a terrible experience all around. I would not use Home Depot's installers in the Baytown, Texas area again.

Because of the extreme turnover with employees, it took over a year and a half before they addressed it, they had many samples and either they said they don't have them or Bruce Flooring would not return them. They do not stand behind their product. I would never pay over $8,000 for a floor that was not durable enough for my home. The reason I chose this particular one because I had the same exact flooring and color. The company just kept pushing it aside. I wants to offer me a $200 gift card. It would take over $4,000 to resurface this floor and it's over a thousand square feet.

I called the 877-494-0448 number they provided. I spoke to a rather curt and dominating lady that was obviously all too familiar with the game of pressure sales. I told her I provided and verified my email address and would like to have the quote email to me to review. If I had any questions, I would call them -or- take to the store and discuss, as Jeremy kindly offered to do, if it was more convenient for me. The sales person didn't take too kindly to my request and stated they needed to go over the quote on the phone before they would release the quote. After a couple minutes of "debate", I stated I would not discuss the quote until I had it in front of me. Else, I would abandon the quote and go elsewhere to have my project completed. I was quickly advised that I paid $36.00 for the quote and that could not be refunded. $36 is money, but when it comes to meeting deadlines and getting a project completed, I'll take the hit and move on.

I called the Home Depot store, where I originally began. Jeremy wasn't available; however, a counterpart associate in flooring advised me, the only way to get the quote is to go through the contractor group and play by their rules - a sales pitch. So, there's where I'm at, almost a month out. Home Depot has greatly disappointed me in this card-trick of a sale. I like businesses that are "upfront" with you and don't play games to win a few extra bucks. That's the quickest way to lose my trust. I may have lost $36 and a trip to my local Home Depot store, but they lost a contract, the flooring sale, as well as another major upcoming project I have laid out. I just don't understand the mentality of businesses like this.

When they looked and saw it was 2015 they said we have better deals now with the "free install" so you will want to get it remeasured, and it should be cheaper than before. They came out remeasured and gave me my new quote...it was $1400 more! I understand the carpet and the pad price had gone up, but that would only be about a $400 difference. They add in additional hidden charges and overestimated the sq. Ft needed (300 more sq ft than last time and my house did not grow!) to offset their supposed "free installation". I will not do anymore business with the Home Depot due to their dishonest practices.

I called the manufacturer on the box to file a complaint about the warping and lo and behold I get Home Depot's customer service department and they send me back to the store and the installation guy is back at my house again. This time I have bubbling in every room of my house and his claim is still water damage. I have no leaks in my ceiling so I would like to know where this water is coming from in every room of my 1,200 sq foot house? I use a Swiffer Wet Jet as was suggested to me. My floors have never seen a mop or a steam cleaner. The store now says I have to pay to tear it up and replace it.

They manufacture cardboard, say it is heavy duty and can be installed in any room at any humidity level yet they won't stand by and repair or replace it. Whatever you do, DO NOT buy laminate flooring from Home Depot. They don't stand by their own product. Too I wrote a review on their website a couple weeks ago, today I check and my flooring is now discontinued. What a joke.

Now I'm left with unhappy tenants, blew a whole day, and have flooring sitting around that is yet to be installed. On top of that, it seems like they now want to charge me extra for the inconvenience of USIG screwing this job up completely. USIG has no idea how to run a business and does not care about the job they are hired and paid to do. DO NOT USE HOME DEPT FOR ANY INSTALLATIONS WHERE USIG IS THE CONTRACTOR. While my issue and following ratings are for USIG, the folks at Home Depot have actually been helpful and I am working closely with them to resolve this issue. However, it is unfortunate to pay this amount of money for a job that is now on hold due mainly to a useless and unprofessional USIG technician. If Home Depot provides a suitable discount for the above inconvenience, or otherwise takes care of this situation, I will update my review accordingly.

We called Home Depot but couldn't find anyone to answer our questions about the flooring. Unsure of what to do in this situation, we told them to leave at around 4. They looked relieved. When I called the installation company and explained that I needed to talk to Home Depot before the install, they said they would have to reschedule, which would take more weeks. The next morning we finally spoke to the Home Depot flooring department, who explained why the floor looked the way it did. We realized that we had probably been set up by the installation guys so that they could go home early. Home Depot promised to talk to the installer, and have the floor installed promptly. The installation manager at US Installation was supposed to call, but never responded to me.

I ended up having the propane stove installed as contracted on the old floor on November 21 as it is now sold out, with the new floor sitting in a pile in the room. I contracted another installer, and I am still waiting for my floor to be installed. The stove will have to be removed and reinstalled at a cost of several hundred dollars, probably in January. Sadly, this is not even the only botched installation experience I have had with Home Depot. Moral of the story: buy nails and paint from Home Depot if you want, but go to a flooring or appliance or kitchen or bath store to have something done competently. The only good news was that we got a prompt refund of installation cost, something they probably do a lot.

We bought the carpet with a special of free installation if we paid in full by a certain date. We requested delayed installation as other home projects would not be completed until October and that we would schedule a firm date with the schedulers at that time. We scheduled installation in October with Romanoff for November 14. We were orchestrating completion of home projects, disposal of old furniture, clearing floor space for carpet installation before Thanksgiving dinner and invited guests arrived.

My husband called the Install scheduler a few days before November 14 to confirm installation. We had already deconstructed our condo disassembling beds, unloading closets into spaces that won't be touched by carpet installers, unplugging and storing all electronics, glass tables, etc. (Two of the three bathrooms are packed with stuff to clear floor space for carpet layers and are unusable). Yes, we were on their schedule for November 14. A few hours later, we receive a call from the local subcontractor who tells us they lay the carpet on November 14. What?! Why not? The reply was, they just don't have the local manpower, and the soonest they can get this done is after Thanksgiving. This isn't a good excuse when we made these arrangements with Home Depot three months ago and with the contractor's installer scheduler in early-mid October and now our condo is currently not habitable, and we are expecting Thanksgiving guests.

We ask to speak with the contract manager. He is really sorry. Sorry is not acceptable, we want that carpet installed before Thanksgiving. He tentatively sets November 21 as the best he can do. He will check with installers up and down the west coast and see if he can get someone to install sooner and will get back to us. We don't hear from him again about a schedule change.

We call Home Depot (HD) in Reno, (immediately after our talk with the Romanoff flooring install manager) where we purchased the carpet. After several internal HD transfers, we get connected to Customer Service. We get "Theresa's" voicemail; we tell her about our dilemma and ask her to call us asap. We don't hear back from her for a couple of days. She seems nice enough when she returns our call. We explained what was happening (or more precisely what was not happening) and how disappointed we are in Home Depot and Romanoff service. She said she will call them and see what she can do and will call us back. We have not heard from her again since the call.

NO RECOURSE. We are paid in full to get the free installation. We cannot live in our condo and now must wait until November 21. We will have to stay up most of the night on November 21 after the carpet is installed to get our place back in order, as we have long-term commitments on November 22 that will take us out of the area. We will return Thanksgiving morning to start cooking.

We get an automated telephone confirmation November 20 that the installers will be coming between 9:00 and noon. November 21. My husband calls them at noon to inquire where they are? We get a call back a few hours later around 2:30. Their morning job took longer than they planned. The manager is so sorry! Really? Not nearly as sorry as we are! But he says, they could come November 22, or after on Friday after Thanksgiving. My husband and I decide to just have them come the Friday after Thanksgiving, and call install manager back and get a voicemail. We tell them to come on Friday. We have not received a call back as yet, so not sure if we are confirmed or not.

We cancel Thanksgiving at our house and inform our guests. We have NO CONFIDENCE that the installers will show up the Friday after Thanksgiving either or I would just reschedule Thanksgiving on Sunday, but I don't want to take the chance. Long story short- Dont use Home Depot for your flooring and installation. Disappointed and angry.

I contact Home Depot and am told that the Lead Craftsman was behind on work and that I would need to reschedule. I am very unhappy and express my disappointment but I reschedule for Carpet Installation on Friday, Nov. 10th, said arrival between 8 am and 10 am. I am told by the Manager of Romanoff Carpeting in Reno, Nevada that Carpet installation would take place the first thing in the morning of Nov. 10th between 8 am and 10 am. I received an email confirmation. On the morning of Nov. 10th, I receive a call from someone at Romanoff Carpeting. I am told that the Lead Craftsman will be unable to install carpet but instead he confirmed he would have a Lead Craftsman install Carpet in the afternoon between the hours of 3 and 5 pm, the same day (Nov. 10) to install carpet. I express my disappointment and ask to speak to the Manager.

The person said he was the new Manager, (Mickey) and that the previous Manager who scheduled my Carpet Install the morning of Nov. 10th was fired. So I accepted the reschedule once more for the afternoon said times of 3 to 5 pm, Nov. 10th. My husband took time off work in the afternoon to be home for carpet install. The clock turned 5 pm and no one showed up nor did I receive a phone call. My husband contacts Romanoff Carpeting. There is no answer. He leaves a voicemail message. It is now the morning of Monday, Nov. 13, 2017. I call the Home Depot Corporate Office to dispute the charge and cancel Carpet installation. I express and explain why and the situation. I also ask "Why should we pay for carpeting when we have no carpet?" They said they understood and I am told that the dispute would take 4 to 6 weeks.

I am transferred to another Customer Service Rep of the Home Depot Corporate Office, Antonio 1-800-466-3337, #**. I express my disappointed and why I am disputing and cancelling carpet installation. I am told because they're "Corporate" they can make things happen and convinces me to reschedule this week if I would be interested. I say yes and that I would like Carpet Install Tuesday Morning. Then, I am told by Rep. Antonio that he would need 24 hours. I reschedule for Thursday, Nov. 16 a little after 3 pm. I inquire and ask, "What if no one shows up the said day, of Nov. 16 and time to install carpet?" The Rep. did not answer that question. The Rep. answered the question indirectly.

I am extremely disappointed with Romanoff Carpeting and Home Depot Corporate office. For one, we have had to re-schedule Carpet Install 3 times, two, the level of unprofessionalism concerns me and three, I remain skeptical that Carpet Install will happen on Thursday, Nov. 16. I am extremely disappointed. If I could, I would just cancel carpet install and go with someone else.

I finally called back and spoke with Tom in flooring because I really wanted the Pergo. I re-ordered but just the Pergo and not the Carpet that was on my initial order. Still no date for delivery but I was willing to be patient. Once the item was in stock, it cost $79 for them to deliver when clearly it could have been picked up with a truck. I specifically asked if the items would fit into a pick-up truck. NOTE: They also have different delivery methods. One might be $100+ and the other might be $25. ASK! They are NOT transparent at all and will sell you the most expensive method. Once the items were delivered, there was baseboard (expensive $240 worth) on there that I did not order. Still no one has called to talk about installation. I finally had to call them, left a message and they returned the call the next day.

The installation days was a month away. I finally found someone local willing to install the flooring and called back to cancel my installation. The next day an associate contacted me about my refund on my installation. She took all my information down and I have yet to see my refund. Point being...they will call you every other day but once the sale is made, there is no follow-through. They have no business being in the installation business. They don't care and would rather make you feel like you did something wrong when you simply followed the directions of the salesman. I have $240 worth of baseboard that I didn't order and can't use. I over-paid for the deliver. They are crooked and they don't care about the customer's happiness. I will be trying another store when I go to purchase my carpet.

Measurements - A Home Depot representative came out to measure our home for carpet. We thought he was doing carpet AND tile. He told us he would have to come back another time for the tile. This didn't make any sense, as he was already in our home. He finally agreed to do them both. Carpet - Our carpet arrived on a rainy day on the back of a flatbed trailer, uncovered. So our carpet/padding was sitting out in the rain. The installation went okay though and the carpet looks good.

Tile - I don't even know where to start with this one. When we were in the early stages of the process, the fine people in the Home Depot store promised us that we could get tile done within about a month or so (this was in June and we were set to move into our home in August). We thought this was perfect because our home would be empty during the installation so we wouldn't have to worry about furniture, dust, noise, or our pets. Well then the installers called and our installation date was set for August. Mind you, our carpet had already been installed in July. We were told by the installers themselves that this was odd because carpet should NEVER be installed before tile. Well, ours was.

Due to our schedules, we had to push the tile installation back to the end of September. We were told by numerous reps at Western Flooring (the place Home Depot uses for installation) that our tile installation would take 5 days (day 1 to rip up old flooring, days 2-3 to install new flooring, day 4 for grout, and day 5 for baseboards). They confirmed for us over and over again that it would only be 5 days, even though that seemed very quick. Once the actual installers started working (and we realized how slow things were going), we were finally told that we had "always" been scheduled for a 9-day installation. I should also mention that they sent out one guy and his cousin to do all of our tile. This was scary. Our house was a complete mess every single day. We had no idea that they were supposed to be cleaning at the end of each day until we re-read our paperwork. Dust, tools, tarp, etc were eeeverywhere.

We finally called a supervisor to come out because we were not pleased with the way things were going. This includes scrapes/holes in our walls, scratched furniture, etc. The supervisor, Candido, was great. He agreed with us that the work site was entirely too messy and the work that was being done was questionable. Even though he came out fairly early in the process to visit and clean things up, we are still completely unsatisfied with the finished work.

Now that the job is over, our floor is complete unlevel. There are spots in our kitchen where you can feel that you are walking downward (almost like you're walking downhill) and then suddenly you will stub your toe on a raised up tile. There are a couple of chipped tiles that should have never been installed. The transition from carpet to tile in the bathrooms is also completely weird and again, I often stub my toe. Candido mentioned that he will call us back to schedule some time to fix a portion of these mistakes. I truly hope this is the case because he has been the only person to show care and concern and try to make things right for us.

We are so truly disappointed by this whole process, as well as the end result. For as much money as we spent, I would have never dreamed things would end up like this. I want to give a big shout out to every employee at Home Depot for not giving a single ** about our experience there. Another big shout out to the many employees I spoke with at Western Flooring who had about the same attitude. I will NEVER recommend either business to anyone I know and I will never even shop at Home Depot again. They have made us the most loyal Lowe's customers ever. Again, this is not a reflection of Candido, as he was nothing but great.

Home Depot is the biggest piece of ** and I'll never go back. Just a bunch of ** Liars. I was even on the phone with one of their supervisors. She gave me 10% off my bill like big deal. You can have your $320 back. Just give me my flooring. So now I'm about to cancel my order with them. My advice to anyone, if you can't buy it off the shelf don't order it especially through Home Depot and Lowe's is just as bad.

My closet door had paint drips running down. I made him sand them down and redo. My molding wasn't attached by the wall in one of my rooms and a part of the floor had to be redone. It wasn't straight. The pro didn't know you don't use eggshell paint in the bathroom. He didn't know you don't paint countertop with just any paint and mostly his work was not professional. Home Depot didn't even come out to take a look. After I asked corporate as well as the store (Bridgewater, NJ) who refer the contractor. Home Depot was a huge disappointment to dealing with a pro they referred but even worst they don't check their referrals and their work. I will never use a pro home depot refers again.

They said it was a remnant and remnants aren't always correct measurements! WHAT! They then told us that we could take it back and they would give us 10% off our next carpet order. Are you serious... Menards is offering 11% off just because! The manager did not care at all and we are left with a mess. DO NOT BUY CARPET AT HOME DEPOT!

On July 29, we were finally able to finalize the deal with minor changes and I was told in writing that the estimated delivery date was between August 7-28. All it takes is 2 hours to install the carpet, yet they refused to do it although I was available all the month of August until August 23 when I officially resumed my work. In the beginning of September, their installation company Romanoff sent me an email and told me that they would deliver it on Monday September 11, which was impossible for me to do unless I wanted to be fired from my job. I called them dozens of times to find another date which was not a Monday or a school day and ironically they suggested another Monday in October, another proof that I was talking to deaf people.

Then I went to Home Depot and told them: "I am a teacher. The Romanoff company you hired wants me to cancel my classes so that I can have a new carpet. What you are asking is impossible. The only day they can deliver it is Friday 15 of September because I do not teach that day. Either you do the installation on Friday the 15 or I cancel the deal." Finally, after hours on the phone, we agreed on Friday 15. So I cleared my schedule and waited for them to arrive only to receive a phone call informing me that the installation was cancelled because their delivery man felt suddenly sick. I was not born yesterday. They gave my turn to someone else because the day before (Thursday, September 14), I received an email from Romanoff/Home Depot reminding me of next day's delivery.

In a Kafkaesque fashion, I returned to Home Depot to have them deliver the installation on the date we agreed upon and they refused. I had to cancel the deal and although I insisted to have my full refund including both the $35 and $20 I had to pay for the measurement fees since they did not honor their side of the bargain. They refunded me the amount I paid but with only the extra $20 which I should not have been charged in the first place. If you are a teacher, I strongly advise you to avoid them. Besides their deaf ears, they are unethical and will never honor the delivery date on your contract. As teachers, we have better things to do than waste endless time with Home Depot and Romanoff Customer Service people on the phone.

I'm not the type to have them rip it out and try again. I though I with I was. Now I just have padding bunching under the carpet on the stairway and master bedroom. The carpet wearing fine but it's obvious that it is too thin for laying with tack strip. Home Depot and Nacho the installer both blew it. Home Depot is not welcome in my home again. Warranty is 10 years if you have it professionally cleaned annually, which I have not, I clean it. I will call but I don't expect anything good from it. If they repair I will add it to my complaint.

She informed us that the floor did not need any other work. The day of the installation the flooring company told us that the floor was not level and we needed to pay 1,800 extra! Bottom line Home Depot told us that this outcome was our own responsibility! So what was the point of hiring the measurement service! They told us they could not do anything and that was it. Nothing, no sorry, no reimbursement of the $30, no small gesture of any kind. They just did not care. We will never ever buy anything from Home Depot and will tell everybody not to do so either. Lowe is our new home improvement shop.

They're basically trying to pawn off a cheaper carpet, while we pay for a higher grade, in the hope that we wouldn't notice it! Home Depot wanted us to install it and then argue with the factory. We refused the carpet and wanted a refund, HD said there would be a restocking fee. After arguing with two different girls at Home Depot I spoke with the store manager and was able to get my refund. I can't believe that Home Depot will back the manufacturer and not the customer on such an obvious difference in carpet!

Two years later, that cheap flooring is buckling and coming up in several places. We decided to tear it up and buy some quality flooring that would withstand our humid climate. We were pleased that HD tried to work with us and gave us a great deal on the laminate replacement, so we looked at their flooring again. We chose Brazilian Koa hardwood, 1/2" tongue and groove. Our flooring was delivered yesterday. We received 3/8" click-seal laminate, not Koa. The boxes are correctly labeled, but the wrong product is inside the boxes... Again!

How can they make the same mistake twice? The local manager is working with us and is very polite. This has got to be a corporate problem. Where do you get your flooring from? Does anybody do any quality control on special orders? As much as I like the local employees at Home Depot, I can no longer patronize this corporation that appears to be severely lacking in customer service.

I pick the carpet and pad that I want but I explain to the sales person that I am willing to change to whatever is available because I am trying to get this done quickly, the 3 days is more important, I don't want to be stalled because the carpet I selected is not available. (None of the choices are all that great anyway). I scheduled my measure appt. They came the next day, on time, very professional, took measurements quickly and they look accurate. So far so good. The quote was sent by the end of the day. I went to HD the next morning to pay. You have to pay in full upfront.

I notice my order says "5 day install". Arrrgh! I really thought I was clear about getting it done quickly. Ok no problem it’s just a couple more days... I get a call from the installer the following morning to schedule the install. They can't come out for an additional 3 days. It’s Friday and they are counting business days. So what I thought would be done by Tuesday or Wednesday with a "72 hour install" is now a week from Wednesday! Thing is, if they can't do the 72 hour install why advertise it and just piss people off?

3 weeks after we ordered we called the store to see why we haven't heard from them and they tell us they can't do it, we have already paid for the product, when we ordered it 1332.75 plus 35.00$. Their explanation is their installers won't do it. I have talk with 3 independent installers who will do it but Home Depot won't. All I want is my carpet. Customer Service is so unprofessional and management has no problem solving skills. None of these people call you back either, you just have to keep calling them. I will let you know how my problem gets resolved, I don't usually complain but I feel like they do not care about their customers. I will never go to Home Depot after this. And will start posting this on my Facebook page.

When the estimate was complete it was over $5000. I explained that could not correct, and then the lady at the Home depot flooring dept said that the quote included all of the prep work (which I previously had told her that I would do), the tile and materials (which I had previously told the her that I had purchased from Home depot) and the installation. So she said that would have to be fixed. Of course if she had been listening nothing would have needed fixing.

So when I finally physically went down to this Home Depot as I was scheduled, the lady who could adjust my estimate went to lunch. I left and ran errands and came back two hours later. That is when she said that the Home Depot installers would probably not install my tile because I had a mixed purchase, some from the Home Depot store and also some online. That is when I got aggravated. I asked why she did not tell me this before I paid for the estimate? I had also explained this to the estimate guy. She first accused me of not telling her that, and I immediately corrected her.

I ended up speaking with the on duty manager and she told me the same thing, that the Home depot installers would not install the Home Depot tile because it was a mixed purchase and the tile may not be uniform. I explained how that information should have been relayed earlier. When I made the online purchase at the Home Depot, when I paid for the estimate, when I first asked that the estimate be corrected, at no juncture did these lame employees tell me this SHOW STOPPER information. All I got was my estimate payment back.

I ordered carpet for two rooms. When the carpet arrived the installer said it was defective and that the layout was wrong--I have to take his word for it. The layout map generated seams that abutted a main entrance door and left a triangle patch at the foot of the stairs, clearly unwise and prone to early failure of the seams even if it saves 5 feet of carpet. The layout map was never discussed with or approved by me and is a good example of why a computer program to minimize the amount of carpet is moronic without human review. So I learned, Home Depot or any other vendor, ask to review the carpet layout map first and don't assume the person walking around your house with a laser measuring device knows what he or she is doing.

Multiple conversations with Home Depot local store and central office resulted in them agreeing to reorder and remeasure the layout. I agreed to pay for any extra needed carpet. The first installer cut the carpet but did not tack it down. According to the second installer he undercut it so that it was unusable even if I wanted to use it in one of the rooms. Thanks, bro. Home Depot did not remeasure anything or generate a new carpet layout map (the installer gets it on an iPad). So the second go round a different installer arrives with the same amount of carpet and the same bizarre layout diagram. There is enough carpet for one room but not two (we are talking just a few extra feet, not a massive amount). It is Saturday and no one answers the phone at the local Home Depot and no one is available at their central dispute service. I am glad they record calls because that will verify what was agreed to, unless they edit it.

So now they are laying carpet in one room, the second room remains after a month empty and torn up. Since Home Depot contracts with local installers they will do nothing without explicit approval. This being Saturday it has taken two hours to get to someone who would do that. To short circuit problems I am willing to pay for a few extra feet of carpet but I still cannot get an answer about that and have an empty nearly unusable room. I'll bet they are going to want to charge me for all new carpet in the second room, a major cost compared what it would have been had they been competent at measuring in the first place. I will fight that battle when it comes, hopefully not. Granted this is a first world problem but annoying and expensive. Home Depot is not much less cost than a responsible local vendor. I have learned my lesson and I strongly encourage anyone reading this to heed my bad experience.

Second installer comes out and the first thing he says is, "What am I supposed to do". Are you kidding me. Why would you send people to jobs with no idea of what they are doing? Especially if you are fixing a previous job. He did put the new baseboard down, but the first installers had cut the wall in places so now there are large gaps and chunks above the baseboard because it is a shorter one. No trim was done at all. I immediately called the service manager and he said he would look into it. That was a week ago and nothing. They said this installer (contractor I guess) does the whole area. So in my mind why would they care what we think. Now I don't know what to do. No one does their job anymore. And now we are stuck with this crappy looking baseboard.

Do not use Home Depot for anything. Tried to work with Pat the manager at Home Depot on Princess Anne in Virginia Beach VA to no avail. Avoid Home Depot at all costs. If not, forewarned is forearmed. I'm a combat vet, I'd rather revisit the rag heads than darken door of a Home Depot again. At least when face the enemy, you know where you stand! Home Depot, piss on your back and tell you it's raining!

I spoke to several people from HD that just kept repeating the same thing and would not listen to me, very rude too, blaming everything on us. We recently received a letter from James ** the General Manager there threatening to sue and put us into collections. That seems like a pretty extreme thing to do without a signed contract. If Home Depot has a 90-10% clause they need to explain it and get people to sign off on it, they did not do that. I feel they need to own their mistake and leave us out of it. We paid what we were told we had to pay. We did not agree to more. I will not go back to a Home Depot again.

The receipt I cannot locate but is not even about the money. The rug itself cost about $30. Is the amount of money and time that we have spent trying to get rid of these bugs that came from a rug that was infested at a store in Home Depot (Piscataway, NJ). I contacted an exterminator to come and fumigate the house. This has been a nightmare. I literally have spend over $1000 trying to get rid of these. I tried writing a review for the rug and Home Depot rejected my review. Do NOT BUY RUGS FROM HOME DEPOT. PLEASE INSPECT THEM.

We also found charges that were not on the bill when we paid it in the store. We did not authorize these charges. Customer service at Home Depot is by far the worst we have ever dealt with. No reputable flooring company would treat a customer the way Home Depot does. Nobody calls back, no one is available in the store, corporate does not call back. You pay upfront, they do a crap job and no one cares. You will need to return extra flooring to the store because Home Depot will order lots of extra flooring and other unnecessary items. Then they come along with the excuse "Pergo won't warranty your floor unless you order these items".

Home Depot offers a one year warranty. It takes weeks to get your money back. The crappy floor installation took place the first week in March and we are still working on getting it straightened out and we are heading into Memorial Day Weekend. The second floor experience by far outweighs the nice job the first group did. I would never recommend Home Depot to anyone I know. In 50 years, I have never had such bad customer service on a home improvement... and so many lies.

While we appreciate the "inspection" of the carpet by the installer the morning of the installation - we are NOT pleased with the quality of carpet Home Depot is providing. Why wasn't this inspection prior to being delivered to the local Home Depot? Why wasn't the carpet inspected upon delivery to the store? If this company wants to live up to its vision of providing quality service and products then perhaps Home Depot needs to reconsider how they do business! WE DO NOT RECOMMEND ORDERING CARPET FROM HOME DEPOT.

I made an appointment, had a gentleman come out for 15 min and then leave. He told me I would be getting my results by email but instead I received it by phone the next day. Let me say it wasn't 1300 or even close to 1400. They told me it would cost 3000, for the install of a 400 square ft home. Can I say, "Wow you cannot be serious." Immediately I drove to the store to find to my surprise nobody there to help me and when I did find someone, she finally pulled up my order form and with a sign right behind me that says NO HIDDEN FEES, she began to tell me about all the hidden fees they throw in. AWESOME RIGHT! So as I stared at her in total disbelief I said, "Ma'am, the only reason I came and paid my 50 dollar deposit was because I was misinformed by one of your coworkers. But now you're telling me I literally just gave you money for no apparent reason and it's nonrefundable."

Now I'm sorry but how are companies allowed to pull stunts like this and take people's hard earned money with a total disregard or lack of common courtesy or decency. It's not like I have money floating around my home. I honestly wonder how much money they make off of people like me each and every day. Home Depot needs a change and hopefully one day someone can bring them down.

I got off the phone and began to wonder if my tile guys had stashed 13 boxes away somewhere. I told them that Home Depot said they picked up all 45 boxes. They were infuriated and started speaking words in a language I couldn't understand. I checked their truck and didn't find any hidden tiles. Next I went to my computer and checked the time of my e-mailed pick-up confirmation. It was 8:53am. And the tile guys arrived at my home a few minutes after 9am. My home is 10 minutes from Home Depot, so I realized the tile guys didn't have time to offload 13 boxes of tile somewhere. I then asked the tile guys if they signed anything. They said they signed nothing. I then started to suspect the Home Depot folks were lying to me.

I called the manager and he reiterated the same false story that Joe told me. He did walk around the store while I was on the phone with him and he said he didn't see the other 13 boxes anywhere. He insisted the tile guys picked up all the boxes. I told him the timeline didn't add up. I then insisted that he pull the video of the loading dock for that time period. He said he would, and that it would take a while, and he would get back with me. He never did.

However, a couple hours later Joe called me back with a very different attitude. I couldn't take his call at that time, but he left a message saying that they had actually only loaded 32 boxes onto the truck. Eventually, after several calls to the corporate office, Home Depot did refund the other 13 boxes, and gave me a small discount and free shipping on re-ordering. However, it would take another week to get the tiles in, so our floor was one third unfinished for over a week.

While I appreciate Home Depot's attempts to make it right, the problem at this store is a mindset that the customer and his workmen are lying. That created a lot of friction with me and my workmen, and I spent half a day calling Home Depot multiple times, talking with the corporate office, trying to calm down my tile guys, and then re-ordering the missing tiles. It was a real circus.

This all could have been avoided if the store employees had followed the proper protocols of counting the product before they released it. Even if they failed to count it, they could still have avoided the problem by admitting they never counted it instead of lying and trying to cover up their blunder. I have since bought over $1000 of purchases at Lowe's (stuff I would have normally bought at Home Depot). It will be a long time before I shop again at Home Depot.

By this time I had remembered that the young installer, who didn't speak English and had to communicate via a translator app on his cellphone, had given me a container that he didn't use, saying I could return it to get my money back. When I looked at the can, it was Grout Release and clearly stated that it must be applied before the grout to "Protect against grout staining tile and stone." He didn't apply it! Moreover, he had spent time installing tile in an area that was not indicated on the specifications. I wanted him to leave at 5pm, but he insisted on staying until 8pm to finish. Apparently, he ran out of time (by wasting an hour doing the wrong thing), then cut corners by not applying the required Grout Release that was part of the job.

When the inspectors finally came (after several phone calls) on May 3, they agreed to pay us for the four tiles that should not have been put up ($50). They told us the color of the tiles was "close enough". Ha! If I can upload pictures, anyone can see they are completely different. They did not offer to replace and re-do the job correctly, or to reimburse us for the labor and time spent on tiling the wrong wall. They also offered to give us credit for the extra supplies to save us a trip to Home Depot (we've been back twice to talk to managers and could've returned it ourselves). I haven't seen any refunds, as yet. They also offered a $150 credit at Home Depot (haven't seen that, either). None of these "offers" addresses the fact that our once-beautiful kitchen is now covered with muddy-looking backsplash tiles. We wince whenever we go in there.

One more thing, both the installer, supervisor and regional managers explained how we should apply the can of "sealer", which came with the other supplies, when the tile dried. We have no intention of doing this since we hate the brown tiles and don't want them permanently sealed. However, we realized that we had not bought a "do-it-yourself" kit, and it was their responsibility to apply this sealer. We did not sign on to do the labor ourselves. At this point, we are waiting to hear from a manager at Home Depot, who is trying to discuss this with USIG and get a satisfactory resolution for us. We do not want to communicate with USIG directly since we've only gotten the run-around.

No. I have had nothing but issues and I'm being told these 3rd party companies are the only ones that Home Depot goes through. It's awful, time consuming, stressful and I will NEVER go through Home Depot again. My Dad just passed away and I need new carpet to get a renter in the home to cover the mortgage cost and Home Depot has made this process so much more stressful and painful it makes me sick. These 3rd parties are failing to follow through and no one should be subjected to it. JUST MAKE AN APPOINTMENT AND KEEP IT!!! I have receipts and order numbers to provide, but there are so many of them from all the changes that I don't even know what to provide.

So then they set up the installation day for 4-13-2017 and I call my husband to tell him that the carpet was not the one we order so I call the salesman and he said we need to talk to the manager, so we went to talk to her and she assured us that the installers put our carpet in a different house but since this wasn't our fault that will take care of us and told us so sorry and the carpet will be install in 4 days and that will compensate us for their mistake. Well they took 10 days to schedule the installation, well they call and five us 4-19-2017. Told them OK. Well the installer call and day before to tells us that they won't be able to install the carpet due to personal matter and hang up. Well I was totally upset so I went and spoke to the manager again and said she will make some calls and will call me back.

Guess what, she never did, so on 4-24 they show up and install my carpet so then I when the to talk to the manager again to get my compensation back and she said she can't do that and we need to talk to the manager, so we spoke to other guy and he said "we will give you $100 dlls of compensation" but never want to give me the difference of the carpet back and he was so so unprofessional and DESPOT and said "take it or leave it", so I walked out and file a small claim.

I was told that they would send someone from the warehouse. Our installer was great. He measured and started cutting the padding, while waiting for the second person. Eventually, someone came and helped him move the furniture, then left, and came back to help Jesus move the furniture back. This was an unnecessary aggravation, as it was well-noted that moving of the furniture was part of our work order. The carpet installation, clean up was excellent, but our installer seemed a bit upset, as well. He was very conscientious.

Did not vacuum floors before installed new carpet over the top, even with my request TWO times to do so. Had to pay $220 from a separate moving company to move the piano and pay $135 for them to move the China cabinet. This is NOT a free install. Bedroom seam 1 foot inside doorway that we complained about they denied it was a seam. WHAT??? It's obviously a seam. Dining Room seam also 1 foot inside main entrance, very visible. Two inch chunk of carpet on the stairs that is clearly a visible hole. Installers didn't want to install the carpet on the stairs because the edges need to be folded over and it's very time consuming. They told us we need to get the edges bound and had us call the store to inquire. The store explained it would be 3 weeks and an extra $200. We finally told them to just install the carpet as they were supposed to. It was obvious they just didn't want to do it.

We complained about the above issues and over the next month, had to arrange schedule to be home to meet Home Depot inspector, Shaw floor/milling inspector (since Home Depot didn't want to admit wrongdoing and blame it on the mill). 3/6/17 FINALLY after months of phone calls and putting up with Home Depot lies after lies, supposedly they ordered new carpet and will replace the Dining Room. Even though the entire first floor actually SHOULD be replaced plus the hole in the carpet on the stairs plus the one bedroom with the seam in the wrong place. Home Depot lied so many times and never called when they said they would. It was obvious they were just waiting or hoping we would just forget about the whole thing.

I could have filed a claim for the damaged furniture but didn't because the bigger issue of our dissatisfaction with the installation wasn't even being addressed. I was assuming damaging our furniture and breaking the vacuum wouldn't get a response either. 3/15/17 Received call from United to schedule the re-install for 3/29/17. Today is 3/29/17. Installers were supposed to call by 10 am to give us our window. It is 10:30am and haven't heard. Of course I called them and was told they would call me back. I've heard that one before. This is such a mess. If you take anything away from this review, just don't use Home Depot for carpet. It is not worth anyone's hassle, time or extreme frustration. They are non-responsive and this has been a ridiculous process. I'm hardly comfortable giving them even 1 star. I wish ZERO stars was an option.

Note that the Home Depot warranty for delamination: ONE YEAR. Yup, and because I used Home Depot's installers, they of COURSE would not mention if they were installing old, delaminating carpet to begin with. So why two stars and not one? Because when I called Home Depot with this, they always promptly responded and were courteous right up to the point where I learned how poor the warranty was. So... kudos for customer service, but a big STEER CLEAR based on product and services.

The supervisor comes and tells me that she will figure out what's going on and walks away with an employee as the employee tells her what's going on. She later comes back to me and tells me that the employee that entered my order did not specify that I wanted ALL 97 boxes from the same dye lot!!! I said, "Fine! But where are ALL 97 boxes from the different lots that she ordered?" And she couldn't answer me. She said for me to call her on MONDAY which is today 03/06/17 and see what she has resolved or we might have to just re-order my tile again (another week or so wasted again).

It has been such an inconvenience to me! It's costing me money. I paid a friend to take me with his trailer to pick up my tile and it was a waste of his gas and his time. I had told my installer that I was ready for him to start on MONDAY but then I had to call him Sunday to cancel and he's pissed at me because I kept him from taking another job. I called HOME DEPOT at 1 PM today and they tell me the computer system is down and not able to give me an update on my order. The lady that answered the phone told me to call her back in 30 minutes and she also said she would talk to the supervisor/manager to see if she had an update. So I will be calling them in just a few minutes. This has been a nightmare and I am wasting people's time and my money!!!

I called Home Depot, got the assistant store manager, told her my complaint and her response is "that's the policy." I ask, "Where in any of the paperwork did I sign agreeing to be charged for a product I DON'T HAVE and will not have until more than a MONTH AFTER we picked out the carpet?" I can go online to a credit union, get approved for a car loan, go to a dealership a month later buy a car and not be charged until I take delivery of the car. The assistant manager of Home Depot told me the credit card company pays them for the order when I'm approved because they "have to order the carpet." I said, "That's an inventory issue, what has the way you order your inventory have to do with me and why am I paying for the way you choose to stock inventory?" So WITHOUT receiving the product or installation, I am being charged from the day I picked out the carpet despite the PRODUCT BEING DELIVERED OR INSTALLED.

I asked for a copy of where I agreed to this, why wasn't I told this would happen when I picked out the carpet or when I was approved for credit? Don't buy carpet from Home Depot without understanding exactly how they will be charging you and when even though you have not received the product, even though the delivery has not occurred and even though the installation is not done. Had I been told this I would have paid cash at installation or bought somewhere else.

We have had the inside of your house painted in preparation for new carpet, moved all the necessary furniture so feel like Home Depot acted in a dishonest and fraudulent way. Does this seem fair to anyone, should they have told me I would be charged from the day I picked out the carpet, from the day I was approved for credit, should they charge me for anything before I actually have the product, before it's delivered or before it is installed? My advice is don't buy carpet from Home Depot.

After numerous phone calls and e-mails that were not returned until I finally had to resort to threats. At that time they finally called me back and I got my refund today. It's a shame... this store has had numerous complaints and problems with the carpet installation process and the powers that be still don't do anything to remedy the problems. I can't tell you how much I WOULD NOT RECOMMEND CARPET INSTALLATION.

On the day of I get a call from a guy who says he'll be at my house between 10 am and noon. I raced home to meet him, he did the measurement and couldn't provide me with any options. He said the store would call me tomorrow with a quote. He looked like a deer caught in headlights when I would ask him questions. Ok no big deal, but the next day comes and I don't get a call. The following day I call the local store, was told I had to speak to the General Flooring Customer Service, and was given an 800 number. I call the 800 number, and the first girl on the phone was confused why I wasn't given options or quotes at time of measurement (SIGH). I told her I already had samples from the store and a laminate in mind.

My concern was there was a difference in price from the store versus online for the same laminate, by the case. I was transferred to another salesman, Rodney. I asked him if I could purchase the cases myself and just pay for install, and was told no. Then he came back with a quote of $2100 with more expensive moulding and underlayment than what I had found from Home Depot, in my own searches. He told me it was not negotiable and the installers were going to use the underlayment he quoted me. He added in "floor removal fee" even though I explained to him I was not removing my current floors.

He also said the labor was $1.99 per square foot. I asked him why I saw $0.89 advertised and was told, "Oh that's only if you are doing a project with 250+ square feet, and with a floor choice worth at least $1.50 per square foot." I told him the laminate I found is $1.50 per square foot and my total square footage is 264. Rodney had nothing of value to say in response, was unwilling to change the quote. Also, he could not explain to me why I was not allowed to work out the underlayment product selection WITH the Flooring Department, and did not understand why I was frustrated given no one from Sales had been inside my house and were quoting me BS pricing off a computer. When I told him I was frustrated and felt like HD was just trying to upsell everything, he didn't respond.

I told him I was not going to do business with them at $2100 and he said, "Ok so is there anything else I can help you with?" That was when I told him how much the customer service has sucked, and people expect more, especially for a $35 fee just to measure. There was another awkward 20 seconds of silence then he just asked again if there was anything more he could help me with. At that point I hung up. Obviously, HD does not want your business or to work out a fair price. The sales people are robots following a script. My advice, go with a local flooring company or contractor. Don't waste your money or time with HD and their incompetent staff!