Home Depot Appliances Reviews

There’s still no resolution. Assurant Solutions says that they will not replace the washer until the 6th repair! The technician tells me there is nothing more that they can do to repair it. Should I have them order three of everything and sit by my washer while I do another 3 weeks of laundry (taking off work again too) and just replace parts until we hit the 6th repair? ****—wake up people. Do not deal with Home Depot, GE Appliances or Assurant. When did a two-year life span for a $1300 appliance become reasonable? The only advantage to buying the extended warranty is that I have not had to pay for the repair calls, but I’m just giving up my valuable vacation time and getting further behind at work. I hope I don't lose my job. I need to take clothes to the cleaners—no laundry mats in safe areas here!

How can you advertise a product and not have it? I also tried online and it said out of stock and that the stores do not have any either. The stores where closed on Thanksgiving, so they could not have sold out then. The sale is from 11/25 thru 11/29. I can not believe that a big company that I trusted and spent a lot of money at would pull this. I don't trust them and I definitely don't want to buy stuff from them anymore.

We could not get any assistance from anyone to fix the dishwasher or replace it. We took the broken dishwasher back to Home Depot so that we could hopefully get some satisfaction. We left all of our copies of receipts and work that had been done on the dishwasher. Home Depot would not do anything. Not even a discount for another dishwasher for us. In fact, Bill said he would have to get in touch with the LG representative to find out what could be done, then he would call us back.

Two weeks later, he still has not called us. We have since tried to call him. He could not remember what the problem was at first unless prompted. He replied that he has not been able to get a response from LG. It is absolutely absurd to not even get a return phone call. LG did us the same way. I even faxed them the complaint with the name of a representative that I spoke with and still got no response.

The dishwasher was horrible from the beginning. When it started leaking all over my floor, that was the last straw. We will never purchase anything else from Home Depot or LG.

Finally yesterday, we were so fed up that we went back to Home Depot and told them what was going on. The manager is sending one to pick the front loader up on Sat. We picked out an LG top loader instead. I have had an LG dryer for 4 years and have never had a service issue with it. Hopefully the top loader will prove to be as good as the dryer, so I will not have to deal with non-English speaking service people.

Install try 1: +$50, one week of no dryer, frustrations begin

When they came to install the pair, they couldn't get the hose off the pipe for the washer and they said I needed to call a plumber. They also told me that there wasn't space enough to install the dryer, so we needed to wait for the plumber to get the washer out, in order for us to get the dryer installed. This was a sign for what was to come. We had a hallway full of clothes to be washed, as we have two kids (2 and 6), and you can imagine the amount of clothes we pile up in a week alone. So I called a plumber that day and he got the hose off right quick with a pair of vise grips.

Quickest $50 I ever did spend. Now at least we could wash the clothes, but we had to hang them to get dried as it was Sunday and Home Depot couldn't come back for another week to install the dryer.

Install try 2: smashed exhaust, gas leaking and a few more weeks of aggravation

I also noticed at this point that they smashed the brand new exhaust hose for the dryer to boot so I was pretty ticked off but it seem to have any holes in it so I thought it would be fine.

Install try 3: smashed exhaust, dust piling up in the back of dryer, gas leaking, and a few more weeks of aggravation

The gas smell never left, and I also noticed that the smashed exhaust vent was now just lying on the ground and dust was everywhere. I called Home Depot back and spoke to the manager this time to give him a piece of my mind. His name was Marty. He wasn't much help. He couldn't get the installers out for a week again but he said he would make sure it got fixed and would replace the exhaust vent too. I was worried about the safety at this point so I also called PECO. They identified that there was indeed a leak. So I called Home Depot again to have them come fix the leak as quick as possible but they couldn't come out for a week.

Install try 4: gas leaking and a whole lot more weeks of aggravation

When they came to fix the dryer this time they just put the same exhaust hose on and never fixed the gas leak. While the dryer was running a few days later, we heard a pop and the exhaust pipe fell off again. I fixed the exhaust hose myself with some metal tape that I bought from Lowe's!

Install try 5: gas leaking and endless aggravation

A few days later, I smelled gas again so I called PECO again. The same PECO guy came and said it was indeed leaking again. So I called Home Depot again. I was really ****** off now as you can imagine and I got the same manager again Marty. He hung up on me saying I cursed three times.

What can I do to get a working dryer that doesn't leak gas? I paid for a new washer and dryer, paid the installation fees, paid the plumber to do half of Home Depot's job they were paid to do. I have been living with gas for months, and it's still not fixed. I am livid! How can I get some help with this?

The next day I receive a call from the manufacturer who says the fridges have not been made yet and will be a minimum 14 days. I tell her to cancel the order. She apologized and says she works for the manufacturer; I would have to call my local HD. I call twice, both times on hold for 20 minutes. Finally, customer service answers, I explain the situation and she asks for the credit card number. I don't have a number because the card has not been issued yet. They tell me to call back when the card comes in.

First statement comes in I call the store and they tell me they have the info and will reverse the charges. Second statement comes in, call, they tell me it takes a while. Third statement comes in, call, they'll look into it. Seventh statement, call, they'll look into it. Tenth statement, call, speaks to a manager who ensures me he will take care of it. Twelfth statement, call, ask to speak to the last manager, he's no longer there. Speak to another manager, explain the whole situation again. She tells me to bring down the statement, leave it with customer service if she's not there and it will be taken care of.

To make a long story a little shorter, HD Thunder Bay finally reversed the charges September 14, 2010 (16 months later), October 2, 2010 HD Credit Services reversed the $732.30 in interest charges. October 21, 2010, they finally issue a new credit report to the credit bureaus saying I don't owe them any money.

I jumped in the car and left work to try and make it home before the installation was complete. I didn't make it more than 5 miles when I get another call from my nanny saying that the delivery guy wants to speak to me. He tells me that they're unable to install the appliance because the valve on our water main is broken and needs to be replaced. He then goes so far as to tell me that within our community (approximately 6000 houses) they've seen roughly 60-70% of the houses require the same repair. I asked them if Home Depot could help us with the problem and they said that I would need to call a plumber as this fell outside Home Depot's expertise.

So, at this point we've been without a dishwasher for two days. On top of that, I'm being told that the delivery company won't be able to come back out for another 2-3 days. Because I've got a demanding wife and even more demanding daughters, I make the decision to call a plumber and have them come out immediately so I can do the installation myself the same day. The plumber arrives, evaluates the situation and says that the work and the house call is going to cost me $300. With no other choice, I have them do the work. Once I arrived home, I realized how easy it would have been to do myself and wonder whether I just got played or not. I call Home Depot to let them know what just happened and they proceeded to tell me that they will definitely help me out with the delivery and installation charges.

Fast forward to the next day. I take the receipts that I was given to by the Home Depot in Mission Viejo, CA and tell them what happened. The manager I spoke with tells me that he has to go to his boss for clearance. Not only do they not offer to help me out with the $300 plumbing charge, but the main store manager doesn't even have the balls to tell me to my face. He stands 20 feet away from me, tells his manager what to say and then has him relay the bad news.

So, after all that, here is my overall complaint with the Home Depot in Mission Viejo, CA. First of all, if 60-70% of households in my community (roughly 3600 homes) have had this experience, don't you think that Home Depot should have known about it and brought it to my attention prior to me purchasing or having the item delivered? I could have done it myself for $20. Second, if an employee at your store tells a customer that they will cover the cost, shouldn't they take one for the team and help me out? I can guarantee that $300 isn't gonna put a scratch on Home Depot's annual revenue.

Lastly, if you ever want me or anyone I know to shop at your store, maybe you should stop and think about your policy and whether or not it's going to result in bad customer service and whether or not I purchase anything else ever again. Did I mention that I need a new refrigerator, oven and washer/dryer set? Does anyone know the number to Lowe's? The store manager at the Home Depot in Mission Viejo, CA can kiss my *** and the next time I see him, I might just drop my pants, bend over and tell that to his face.

Soon after the expiry of the one year warranty, the ice maker starts to break down. Whole thing freezes, it has to be taken apart and all ice removed for it to work again. This has to be done every month. All the plastic shelves in the freezer and those on the refrigerator door started to crack and break down. Replacement parts for these plastic shelves are very expensive, as if they knew that somebody will be looking for them. Will never buy anything LG ever again.

On Friday, August 20th, at 12:00 pm I received a phone call from the Maytag Home Depot rep who informed me that my Maytag refrigerator was on back-order and would not be available for delivery until September 16. I contacted Home Depot and inquired as to why the unit, which was listed as in stock the week previous, and for which I had a scheduled delivery date of August 31, some three days hence, would now be back-ordered. The rep had no information. So I called Maytag and was told that the item was never in stock and that Home Depot merely tells customers that items are in stock based on projected sales of particular items. He apologized and confirmed that the unit would be available to be delivered on September 16. He also informed me that since the Maytag fridge was delayed that I should check with Home Depot on the status of my LG fridge.

I then called back Home Depot and told them the information that Maytag had given to me. They told me that the information Maytag had given to me was false, and that since ordering appliances is a live process that sometimes items that are shown as in stock aren't really in stock and therefore get back-ordered. After a lengthy discussion including my commenting that clearly someone was not telling me the truth, I asked to be put through to a supervisor. My call was routed to Mr. **. This is where the story really gets bad.

I explained to Mr. ** that not only was it not acceptable that an item I had paid for on my credit card and which was listed as in stock was now suddenly, 3 days prior to delivery back-ordered, but that now my husband and I would also have to take 2 days off of work, one on August 31 for the delivery of the LG fridge and again on September 16 for the delivery of the Maytag fridge. Mr. ** told me that there was nothing he could do for me, and that since I had refused any conciliatory compensation he could not help there either. I informed him that I had not been offered conciliatory compensation. He offered me a $200 Home Depot gift certificate.

He then continued to reiterate that my only two choices were to wait until September 16 for the Maytag item to arrive or to cancel the Maytag order and order another fridge to replace it. So when I told him to cancel the Maytag order and just deliver the LG fridge on August 31, he told me that he would have to cancel the entire order and that I would have to re-order just the LG fridge as if it were a new order, and that meant that the LG fridge could no longer be delivered on August 31, but would have to be delivered around September 21. At this point I became furious and I asked Mr. ** to make certain that the LG fridge was still scheduled to arrive on August 31 before I took steps to cancel the Maytag order. He told me he would look into it and call me back

Half an hour later Mr. ** called me back to tell me that LG had cancelled my delivery date of August 31 because the Maytag unit was not available and had changed their delivery date to, you guessed it, September 16 when the Maytag unit was scheduled to arrive. Imagine my shock, since the LG fridge was, to the best of my knowledge, ready to be shipped and delivered to my home. Additionally, imagine my disbelief that neither LG nor Home Depot had called me, by 3:30 pm on Friday, August 20th, to inform me that my scheduled delivery of Tuesday, August 31 had been postponed to Thursday, September 16. After all, Maytag/Home Depot had called me three and a half hours previously to tell me that my Maytag unit was back-ordered. I asked Mr. ** if there was a reason why neither LG nor Home Depot had called me to inform me of this change, and he had no response.

He did tell me that he had called LG, Maytag and GE Consumer and despite his pleas on my behalf, no one was able to re-instate the original date of August 31 because other deliveries had been scheduled into my original time slot. I made it clear to Mr. ** that I planned on calling LG and GE Consumer to verify his story and he told me to go ahead and do so. I also told him that I needed to speak with his supervisor, because this was most assuredly the worst customer service I had ever experienced. He told me that his supervisor would call me back. She never did.

In the meantime, I called LG. Guess what? LG told me that Christine from GE Consumer/Home Depot telephoned them at 12:00 pm on Friday, August 20 to change the delivery date to September 16 because Home Depot had called GE Consumer and asked them to change the date to September 16. Why would Home Depot do that? Probably because Home Depot wanted the delivery to be consolidated on one day and not split between 2 days because Home Depot didn't want to pay for two separate deliveries. In fact, the LG customer service rep with whom I spoke had very detailed notes including people with whom he and his company had spoken, the times which they spoke and what had transpired during those conversations, and he assured me that the LG fridge was ready for delivery. He then contacted GE Consumer who not only still had time available on August 31, but who assured me (Yep, I called them myself at 3:20 pm) that my LG fridge was ready to be shipped to the GE Consumer warehouse but that LG had delayed that shipping because Home Dept, through GE Consumer, had told them to do so. Which means that Mr. **'s story that he begged LG to deliver the LG fridge to me was utterly and completely false.

Then I called GE Consumer who verified the story that the LG rep had told me. GE Consumer also told me that it was Home Depot who contacted them and told them to call LG and delay shipment until September 16.

After spending almost 5 hours on the phone, I did finally manage to get LG and GE Consumer to agree to deliver my LG fridge, albeit not until September 3. The Maytag fridge is, to the best of my knowledge, still on back-order and is still scheduled for a September 16 delivery to my home. But let me assure you that ensuring the delivery of my LG fridge was due entirely to my efforts, since clearly Home Depot did everything in its power to delay that delivery.

In summary, here is what I believe happened. Home Depot lied to me about the Maytag unit being in stock and available for delivery. Home Depot also lied to me about the delivery of my LG unit. Home Depot lied to me about why LG never called me to inform me that my LG fridge delivery was delayed, because LG never delayed my delivery. It was Home Depot who made the call to delay the delivery, and then Home Depot never called me to tell me that they had ordered that delay. In fact, it was only the Maytag customer service rep who told me that Home Depot had probably delayed my LG delivery because Home Depot is too cheap to pay for split delivery orders when a promised in-stock item is back-ordered. Home Depot lied to me about who changed my delivery date. Home Depot lied to me about begging LG and GE Consumer to allow the delivery of my LG fridge to remain on the originally scheduled date of August 31. In short, Home Depot lied, lied and lied.

If this isn't one of the worst, most appalling customer service, or should I say lack thereof, stories you have ever heard, then frankly, don't tell me what the worst is. I don't want to know. As a customer, I was lied to from start to finish. I was treated in a rude and condescending manner. While it is true that, by the end, I got angry and raised my voice, I never once used rude or insulting language and, more importantly, I never lied to any of the people with whom I was speaking.

I plan on telling this story to as many of my friends and colleagues as I possibly can. It is a shining example of how to never, ever, ever treat a customer. I have also mailed a copy of this letter to the Massachusetts Better Business Bureau as well as to the Massachusetts Attorney General's office.

The problem this guy had my cell phone number (that's how he called me) my full mailing address and the last four digit of my Amex card number. Have these ** at Home Depot not heard of identity theft? I am outraged that Home Depot would pass on my personal info to some outside company. If this is a corporate policy, it needs to end now.

Again, the repair company was a no call, no show. The repair was rescheduled for Saturday, August 21, 2010. The repairman came on August 21, 2010, however, the machine was not repaired and leaked water all over the tile flooring. On Monday, August 23, 2010, I called to reschedule. I wanted the machine serviced on Monday, but was told no. The repair was rescheduled for Wednesday, August 25, 2010. Again, the repair service was a no call, no show. Home Depot continues to place me on hold and insist on recoding my telephone calls.

The machine is non-operative, and the warranty is not honored. I am not sure which company is worse, Home Depot or Service Protection Advantage. Both Home Depot and Service Protection Service refuse to give me a physical address which will accept service of process. Service Protection Service is nothing short of a scam. I have got to believe that Home Depot is well aware of the Service Protection Service's nonexistent services.

I have sent emails to my doctor detailing sulfur I smell in the house, in the air, called SDG & E, put in a detector for carbon monoxide and called the fire department. I have almost reached the end of my "rope." Last week, a repairman emptied the tub when the bearings broke and the whole tub finally gave a hint when it smelled of sulfur- finally a hint! I just went on the internet and feel like crying. I can hardly wait to ask my doctor about this and find out if my husband and I are in a permanently bad mood since about 2006 when I began to document that he started to "be in a bad mood" and lose his temper for no good reason. Could this sulfur smell have something to do with normally happy people having all of these healthy problems? This may have cost us our health and happiness.

In the beginning of June 2010, I went to put in a load of clothes into the dryer & it beeped with the code F23. I called the service number on our contract. She said 4 phone numbers and I told her the closest one to my area & was told that someone would contact me in 24 hours to set up an appointment. 48 hours later, I called back & was told that the company rejected the contract. I asked them when were they going to notify me, they told me that it was up to me to keep up on it. (How am I suppose to know the contract was rejected? )

They picked another service company but they didn't have an appointment for two weeks. I told them what code was blinking which indicates what's wrong - either the control panel or the thermostat. The service tech came out without either part so I had to wait for another week for the parts to be shipped & another appointment. The parts arrived, still didn't work, same code. The tech was told on the support line to order another board, we received a "bad one."

To make a very long story short. We've had 3 control boards ordered, 3 thermostats and 2 other parts that they didn't tell me the names of. All sitting on top of the dryer collecting dust. Two techs who have been all over this machine and have no idea why it isn't working. No one wants to listen to either of them that they think it should be replaced because they've done everything. it's been frustrating for them & for us. We've called the Primary Customer Care Service Line at Home Depot to ask for help and basically received nothing but, "uh ha, ya, right," what would you like me to do? Sorry can't help, that's not how "it" works. I don't know what "it" is, I just want my dryer to work!

We've repeatedly called "Warranty Assurance." The "holder" of our extended warranty. Besides being the most rude, arrogant, condescending people I've ever dealt with, their warranties are about as useful as a $3 bill. Please, if anyone reads this and we can help anyone else, never buy an extended warranty! We were stupid thinking that we were buying an extended factory warranty since it came with a big Maytag letterhead. That should be illegal! They are misleading honest folks! It's actually some shady 3rd party company no ones ever heard of where the people won't even give you their name so you can't say who said what to you! I had one of their people actually tell me I was being "ridiculous" because I wanted my dryer replaced if they couldn't fix this one. Their warranty only covers "fixing" & "parts. " If for some reason it can't be fixed, you are out of luck!

We are now half way through July. Over $75 spent at the laundromat. We finally broke down last weekend and went to an estate sale & bought an old Whirlpool Dryer for $150. We still have no dryer. Maytag was contacted, they don't know what's wrong with it, these people don't know what's wrong with it. We have a $1,300 paperweight. We will never buy Maytag again.

Well, last year, I was diagnosed with cancer and spent most of the year in treatment and had a scare early in this year. However, I had contacted them because my kitchen flooring has turned dark due to water leaking between it and the floor (from guess what?) an old hot water heater that has not only not been removed but had not been drained either.

I received several calls from the regional manager or district manager, and he proceeded to tell me he doesn't know what he can do but will try. I have not heard from him again. I did get a call from the store manager. He and I played phone tag for months. I called and left messages, and he never called me back.

Now, mind you, during all of this time, I am in both chemotherapy and radiation, so it is all I can do to get up every day. And this jackass is treating me in this fashion. Well, to make a long story short, it is another year later and the place on my floor is getting darker and darker and growing. And I have still not heard from any of them.

We had water running out from the uncapped previously used drain in the sink. We had water leaking out from the cross threaded water line and the dishwasher filled with water and could not drain when in operation. Water leaked out of the unit and onto our cabinet floors. We went into Home Depot that evening (Friday) and were told that someone would look into the problem on Monday when the staff was back in the store. We placed a bucket under the damaged pipes and called a plumber. The plumber had to replace the damaged water lines and fixture at the price of $115. After a month of hassle, along with a threatened small claims court action, Home Depot refunded the purchase price, picked up their water-filled Maytag and paid the plumbing bill. We purchased a Whirlpool from Sears and saved $20 in the process. The Sears installer, a fully licensed electrical/plumber, properly installed the dishwasher to code. Never again Home Depot on any major purchase. We did learn a valuable lesson and purchased our kitchen carpet today from another dealer, not Home Depot.

After searching online, I find that the model I have is not on the list. I called Home Depot, and I was told that they have nothing to do with the rebates. Apparently, the sales people are not educated about their product or they will do anything they can to sell a product. I was planning on buying the matching dryer, but you can bet it won't be from Home Depot. I do not trust them for anything major anymore.

I call HD every day to find out what they are going to do about my washer. First, I spoke with Calvin. Calvin would keep me hanging for days without any answers and when I called him and left messages, he never returned my calls. I had to keep calling until he answered his phone. Then I got frustrated with how Calvin was handling the situation with my washer and started speaking to Bob. He said that there was a discrepancy between what the service man wrote for my washer being unrepairable and what the claims dept considered unrepairable. He said the claims dept needed to speak with the repairman in order to make any decisions about the washer.

I continued to call Bob everyday until finally, on April 5, 2010, after being put on hold for 15 minutes again, Bob said the claims dept spoke with the repairman and it was agreed that the washer is unrepairable. Bob said they would give us a check in the amount of $698 so that we could buy another washing machine that is comparable to the one we have. The washer we purchased cost $1,060. Bob insisted that this other machine that cost $698 was the washer they compared my washer to and $698 is what they would give us.

My husband then called and asked to speak to a supervisor. This is when my husband spoke with Geff. He said that $698 is the cost of the machine comparable to ours, but this is a sale price. He said if the machine goes off sale, then he could send a separate check for the difference. I called Geff on Friday, April 9, 2010 and spoke with Geff. I told him that since the machine is under warranty, why do we have to pay the tax on the machine out of our pocket? He said that they don't pay the tax.

Since I have been without a washer for over a month now, I told him to just send the check. He said the check would be cut next Thursday and will take 5-7 days to get to me. I told him that this was not acceptable. I have been without a washer and inconvenienced for over a month already. I told him I wanted to speak to his supervisor. He said that he is the supervisor and there is no one else there over him.

I have been without a washer of over a month. I have a family of 4 and have to go to the laundromat to do the wash every day in order to keep up with it. My back hurts from carrying the wet laundry home to put in my dryer at home. Going to the laundromat is an inconvenience and it is not fair that I have had to be inconvenienced for this long. It is also not fair that HD will not replace the machine for me. They said they can only send a check in the amount of a machine they find comparable and cannot send a replacement machine. I had spent a small fortune at the laundromat besides endless hours there doing the wash for the past one and a half months. HD has an unfair warranty.

I am so stressed which is causing me to have migraines. I looked up HD corporate office and they have no address, no phone number. I am so upset that HD has not fairly honored the warranty for the washer. I should not have to pay anything out of pocket. The warranty should cover all costs. Now I have to wait another 2 weeks or more to just order another washer by the time I get the check from them. I have to continue going to the laundromat, and carry the heavy loads of laundry everyday, besides spending any free time I have calling HD to make sure they are doing their job. If I didn't call them everyday, they would never have called me.

It was replaced a part in September - October 2008. They checked the washer without the load and it did not move. After he left with the load, it started to shake. The third floor, all the time, is shaking and we cannot sleep when the washer is working. The first repair was done by Platinum Appliances in Mission, BC. I continued to complain about shaking the house (on the 3rd floor above the laundry is the bathroom, where the cupboard, glued on the wall started to show a gap). During the phone calls, I had all the advices in the world (move the laundry, pour concrete and stay next to the machine when in use, cancel the cycle and rearrange the load inside). Finally, they changed the technician and came from Vick's Maytag in Abbotsford, two technicians who removed the pedestal. That did not stop the shaking. I live in a townhouse. You can hear outside the noise.

In December 2009, I did a written complain at Home Depot. They said in few days someone is going to contact me. It took 3 weeks after I called for someone to contact me. In February 2010, Whirlpool Canada called me and during the discussion, they concluded (her name was Melissa) that my floor on all level has to be changed. As a today, April, 4th, 2010, the washer started to leak. I called extended warranty and they wanted to know where is leaking is that I may need a plumber! Looking on the Web, I see that their other models are on recall and I decided to write a complaint. It maybe the case with this model, too. After 2 years and 3 months of shaking my house! Thank you so much.

Assuming this can not be a healthy situation having fungus falling into drink glasses, and since I'm still under the extended warranty I purchased from Home Depot on the refrigerator, I decided to call their 1-800-79DEPOT number to see what can be done to cure this situation or if there's a possible recall or fix as something like this should not be. After trying to explain our problem to the girl who answered, she put me on hold twice to consult with someone higher up. First I was told to get some warm soapy water and a rag and wipe the whole affected area down good. I re-explained to her that it's nearly impossible to get even a fingertip into that buried area. She consulted again then informed me my warranty only covers mechanical problems and this isn't one, so problem will have to be solved by me and there’s nothing they can do.

Feeling a refrigerator should not be designed for this unhealthy situation to occur, or could be happening because of a "mechanical" malfunction, or if it does commonly, build it so the owner can get at it to clean that area, my wife and I went to our Home Depot store to talk to customer service. The girl at the counter tried to be helpful, even called the warranty department again. Apparently, she spoke to the same girl that I did as she was told she had just talked to me and told me it's not a warranty problem. She then went in the office and brought out a fellow I assume was a supervisor who told us we'd have to clean it like we were told. He also hinted at first that maybe the fungus was caused by us not changing the water filter often enough until I assured him we do, it was just changed a couple weeks ago and that wouldn't have anything to do with where the fungus is anyway.

After telling him we'd gladly clean it but it's impossible to get at as there's no access to get into that area the fungus is covering unless you could take something apart, he took us back to the appliance department to show us how. He ended up sticking his fingertip from inside the freezer door just through the little ice cube trap door on a couple different refrigerators. I'm not even sure they were GE's. To me this was a very stupid solution coming from a supervisor as there is still no way to do any wiping where a good part of the fungus is. Also, my wife didn't appreciate his implying she's a dirty housekeeper by his smart remark that we have to expect to do some regular normal house cleaning!

We went home and tried it and as small as my wife's hand is, there's no way she can get it down in the recess to even put a finger through the ice trap door from inside the freezer door on our refrigerator. We worked for over an hour today with q-tips, cloths on small screwdriver tips, everything we could think of, and still have been unable to get at a major portion of the fungus. And there is no human finger, even on a child, that could get into the recesses needed to clean all the fungus through the inside of the freezer door of our GE refrigerator. That supervisor is full of hot air and a master of **.

I wanted to talk to GE but couldn't find a number where I could speak to a human being even; everything is "push a button". I doubt they would be of anymore help than Home Depot is anyway. So, I guess this is the last water/ice in the door refrigerator we'll ever buy, especially GE, if this filthy situation is normal on them. We would appreciate any sensible advice on what to do now.

I am a 61 yr old disabled woman from a stroke and my husband is 63 and would not treat anyone the way we have been treated. I have had to take clothes to someone home now I can't do that I am stressed and worried about this. I don't understand why a big company like Home Depot would treat anyone like this. I'm hoping to hear from them tomorrow if they will do something so the stress will be down.

I returned home, called customer service and explained what had transpired. I supplied the customer service representative with the details (make and model #, etc.) who in turn called the store and spoke with the sales rep and than informed me that there must have been a misunderstanding, that in fact the store could order the unit. She offered to transfer me to the said representative whereby I was disconnected. Upon calling the store back, I was put on hold for 20 minutes and again disconnected. The following day I called back, was again put on hold for 15 minutes after which the receptionist came back on line to inform me that they were too busy to take my call and that someone would call me back.

The following day, having not received a call back, I called again and eventually reached a sales representative who upon being provided with the make and model of the dishwasher quoted me $498. When I explained that it was listed on the website for $298 (which he looked up and confirmed to be correct), he informed me that he would have to speak with his supervisor and call me back. When he did call back, he informed me that they would not honor that price. When I asked why, it was explained to me that that price was for the item only if it was in stock. It should be noted that this is not a promo item, sale item or limited quantity/no rain checks type item. In fairness, it should be noted that in small print, it does state that "Price may vary by store". I just believe that a $200 variance is excessive (seems to me to be no different than list pricing a product for a $1 and than charging $197 when someone wants to actually buy it).

I talk to a Toni on 12/15/2009 at 1-800-654-0688 to see when I would be getting my washer dryer. After many calls to the store and Toni calling me back, I was told that it is on back order. They said they would call me when they get it to their warehouse. 12/28/2009, I got a call and was told that they had it at the warehouse and should have it at the store sometime before January 28, 2010. Tonight, 1/28/2009, I got a call from the store and was told that it was on back order. All I want is my washer and dryer and the truth, is there anything I can do? I had a chance to buy a washer and dryer from other places on sale but now the sale over. Can I get the next model up from it? I paid for something that I do not have.

I turned the washer on to the wash cycle and it appeared to be working okay and the men left. The rinse and spin cycle came on and spun the water all over our newly installed carpeting. I called the store and the appliance manager said they would take care of it tomorrow by bringing another brand new washer and rug cleaner for the carpet. In the meantime, it was soaked. We used our rug scrubber to get some of the water out and took the washer out ourselves to clean up the carpet.

The next day, they came with another washer, installed it and left. When it went into the spin ,cycle it vibrated so bad that it pulled the plug out of the wall. By then, I was totally disgusted with the whole thing that I loaded the washer and dryer up on my truck and took it back to the store and told them to get it out. That was taken care of with some grumbling. The appliance manager made no apology or offered any other solution. At that point, we asked for our money back. I went to the service desk. Part of the payment was done with a Home Depot credit card and the other was $600 in cash. It took the better part of an hour to return our cash money. We went to Lowe's and bought what we wanted and within 45 min., we had our purchase with no hassle.

The Home Depot that I bought the washer from finally gave me a loaner on November 17. Today, water flooded my whole laundry room and if we weren't home, it would have just kept flooding because it has a water load sensor and the machine would think that it had to keep filling. My husband finally tipped the washer up and had to crawl inside and found that the clamp to one of the hoses inside was not on, and the hose had just fallen off. I called LG and they said it was out of warranty for them, and they couldn't do anything about it. I said that if they were going to sell their product in the US, then they should have parts available in the US. I never did get an answer.

I heard from my neighbor that Best Buy just sends out a replacement because they can't get the parts. At least they send a replacement. Never buy an LG appliance. They work great until they break down and then you are on your own. I have called the appliance repair company over and over and get the runaround. The secretary says that she will have the owner(?) call me back in an hour. Nothing happens. I called a few days later and she said that "He's on the road and will call when he gets in." Never happened. I called again and she said that he is in a meeting and will call me back. No call. I called again and she said that they had a tracking number, so it was on its way. That was 5 weeks ago.

I am thinking of going to small claims court, but don't know who to sue first. The appliance repair company keeps telling me it's on its way. The last message that I got from them was 3 weeks ago, saying that it won't be any more than a day. Fact of the matter is, I believe that there are no parts of this kind available and it's just one big stall. It is a Home Depot extended warranty but it's Assurant who is the carrier, not Home Depot itself. So I am at their mercy and I don't know how this is going to end.

Had I known upfront that I would need a new cord, I would have purchased one and had it available when the unit was delivered. Next, they brought in the washer. They said that they were supposed to tell me that they could not test it. Home Depot told me that the units had been stored outside for several days and the zero degree weather had frozen the water that was shipped in the unit from the factory testing. They said the 2 of the 3 they had installed that day were all frozen up. Had they explained all that to me upfront, I would not have had the suspect unit delivered. I knew if I sent it back, it would be re-delivered as a new unfrozen unit after it thawed.

My new roof had some eave shingles broken. Someone came out and glued them. I am not satisfied with the unit at all. The salesman assured us that "our comfort" was so important. My complaints have not been resolved. I feel that I should have been told that the unit only cools 20%. I never would have bought it. I don't even think it was a new unit because it never worked right.

November 27, 2009, around 5 or 6pm, Black Friday, we purchased a washer that we saw on the ad, Maytag MVWC6ESWW 4.0 large capacity washer. We paid $299.00 for the washer and extra for installation, etc., and we were not aware that they printed the receipt with another SKU number, which is another Maytag Centennial 3.2 Cu. Ft. Super Capacity Washer (Model # MVWC300VW). We got a phone call from the sales rep who told us that the Maytag MVWC6ESWW is no longer available, so the newer model will be given to us. And little did we know that the newer model is smaller and cheaper in price.

We complained the following day, and the manager said that we were told that they no longer have that washer because Maytag oversold and we will get it delivered by late January. They said that it was our fault that we didn’t look at our receipt and didn’t call back ASAP as we got the call. We came in the store afterwards, but the person was off. Monday (Nov 30), nothing happened but a waste of time and aggravation. We went back to follow up. We spoke with assistant manager (Ray) and said that we were aware of the whole situation. We said that we don't know how to look at SKUs and our washer capacity is not even to that standard because of our huge family.

He told me, “You were told that this is what you’re getting. How come you didn’t call us back right away? And you were aware that this is the washer that is getting delivered because of the SKU number on it.” We are not experts on SKU numbers. We had the ad on our hand, we had the washer in front of me, I put out my money, and I paid for it. What have I done wrong? Bottom line is it does not benefit me at all. I told him that we still had a Saturday and a Sunday to get that deal if it wasn’t available anymore, if only had we known.

He also mentioned “while supplies last”, but they were still selling it on Saturday and Sunday. Woodland Hills Home Depot ran out of those washers on Sunday, because we were there too. It was already Monday, and all the deal was off. We bought the product on the first day it went on sale! He gave us two options - that is, to buy the item full price or buy the item with the difference, whatever the difference is. He will share 50% of the cost. I refused and choose to think about it. He also said that I can cancel and they will just give me the money and "Sorry for the inconvenience." He also emphasized that we are so fortunate that Maytag considered replacing that washer with another lower model because they have not done that in 8 years.

Wednesday (Dec 3), we just had it and we drove to the store again and wasted our gas. We went to cancel the order and spoke with Ray again. I cannot get a refund of my money because they said that they have to cancel the order and call Maytag. 2 hours later from lingering in the store, we left. An hour later, we called and spoke with Ray. He said that the associate is still trying to cancel the order and delivery. I was asking for a ballpark time, and he told me that he is not a psychic. But as soon as he gets off the phone, he will call in an hour.

40 minutes later, Ray called and said that they left a message for Maytag (represented by GE delivery people). He said that we will get a phone call tonight that they will deliver. I said that I will not accept any of that responsibility anymore since he’s on that case. Also he said that he found a nice person to cancel an order so he can accommodate us - meaning that they cancelled their order so they can have something available to give us right now. Now, does that sound really reliable? He also wanted us to go back there for some transaction, and I just told them that we have no more money for gas and will not waste mileage for something crappy like this.

I wasn't too concerned because the ad said the price was good for another two days, so I figured it would all be worked out and I could still get the refrigerator at the same advertised price. Not only did no one from Home Depot contact me, when I went on line the same day, the price had "magically" increased another $100.00. It took a few minutes for this to sink in, and then I realized why my card had been declined. I got even; however, I went to their main competitor Lowe’s, bought basically the same model in a Whirlpool for $898.00 and got it delivered the next day. I would never consider buying another appliance at Home Depot because of this experience.

I think I am getting taken. These appliances are clearly defective, given they are all broken in one manner or another, and in such a short period of time. It is not like we are a big family and they get abused. I am about the only one who uses them.

I left the store with the dryer. 1/4 mile from Home Depot, a group of 3 police cars had pulled my vehicle over and ordered me out of the vehicle. I was handcuffed and accused that I had stolen a dryer from Home Depot. The Store manager, Paul, had called the police. I was sent to police headquarters, fingerprinted, photographed and charged with a Class U felony, Grand Larceny Steal Property greater than $200 not from a person. After spending 18 hours in jail, my girlfriend called a bail bondsman and paid him $500 cash non-refundable to post a $5000 bond. The police now have my dryer and the receipt in evidence holding. I returned to the same store and met with the night manager who made the original sale. She got a printout of the original receipt and gave it to me.

LG again said no and insisted on sending out a third appliance technician. Another week and the third company says the refrigerator is unrepairable also. I have called both LG and Home Depot innumerable times and have gotten the runaround. I am in between the politics and I shouldn't be. Both companies should be ashamed of themselves. They have lost a customer and I will tell everyone that I know to avoid purchasing any products from Home Depot or LG.

The warranty company is saying that the tech said the refrigerator is fine. Now I have pictures of this with dates and times showing the progress of ice building. I have been trying to get someone from Home Depot to help me with this situation to no avail to date. We keep getting shuffled around no matter where we go. I have dealt with this last year on another refrigerator purchased at Home Depot with the same problem, different brand. However, that happened within one week and even had to fight for weeks to get that resolved.

Can you please tell me how they sell extended warranties that don't cover anything? I worked at Home Depot and they said tell customers that with the extended warranty, if they can't fix the problem, they will replace. However, the warranty people say that if the tech says there is nothing wrong, there is nothing more they can do. Hmm, go figure. Does that save them money and screw the consumer, you bet. Have been through the same situation 2 times in 14 months? Any help out there for the poor working man would be appreciated. We don't have the money to keep replacing a $1,300 fridge every year. Thank you for listening.

Economic damage to fridge is nothing at this point. It started to freeze food though in the freezer. The physical damage to the fridge is nothing but the physical damage to us is tremendous. I have gotten physically ill trying to get this resolved. My heart races and my stomach is in knots. I have lupus and my husband is going in for back surgery with 6 months’ recuperation. Needless to say, this is not helping us. Thank you.

I called the telephone number listed in the Owners Manual (**). The message is that the number is not in service. Then, I went to the Home Depot where I bought it to find out how I could get warranty service. Customer Service (Ms. **) tried to contact Amcor. She reached an answering machine and left a message requesting a return call to her.

I called her the next day and she had not received a return call. I called her the following day, but she was not in and did not return my call. The following day, I left town for several weeks. In late July 2008, I returned to the store. Ms. **was not in but a Customer Service named ** helped me. She submitted an electronic request to them requesting they contact me either by telephone or by email. I have not been contacted by them. I called **, and she spoke with a manager. The manager was going to try to find out if the company had been sold to another company, and if so, the name of the new company.

I have paid Home Depot $260.73, and have nothing of value for my money. I think Home Depot should provide warranty service, exchange my air conditioner for another one, or allow me to return the unit and refund my money.

The guy who came to fix it said that it was infested with mice. Well, where is the evidence? The guy didn't even take the stove apart to look at it. Also, our dishwasher when you start it, it leaks water out the front of it and needs the seals, and many other things that are wrong with it. We want our money back so we can get our new stove and dishwasher. I'm sick of constantly having to complain about these appliances. They are not even the ones that I ordered, but after waiting, we got the cheaper products that we didn't order. At this point, we just wanted to get our kitchen put together and it had already had been at that point three months roughly since we had purchased and gotten them to our house. Please help us get our money back for a new stove and dishwasher.

Now, four years later, the stove has been worked on more than four times. It now is tripping the breaker and when it trips the breakers, it shoots either a flame or a spark out the side of the stove. It has even shocked my husband a few times. We have two very young kids. We cannot have this stove in our house. We have tried contacting GE and Home Depot, but have gotten nowhere. The guy that came to fix it said that we have a mouse infestation. When we pulled the stove out, there are no mouse droppings that we could see. So, they won’t give us our money back for the stove because of the mouse problem and the stove is under warranty for, I think, another year. We don't even want to try to fix the stove because we have had so many problems with it. We want our money back so we can go to another store and get a different one. What should we do about it?

I can only say that the tolerance for this machine has reached its end. We thought, that buying a Maytag would be a good decision and appliance, but this has proven to be a mistake on our part, and will in the future go back to the brand of our previous frig, a Frigedaire frig. which is 14 and a half years old, and still hasn't given us any problems like this, it's ice making part quit, and instead of buying the part, my husband wanted to buy me a new frig (again, a mistake and with an expense to boot.) But my husband & I don't just hold you at fault, we are not happy with Home Depot. I mean come on, you tell me just because it is big, a person can't return it?

We have learned not to buy appliances from them any more, and will have no hesitation of telling others of our experience with them. I stress again, that this comes to you now, after 2 and half years because of our tolerance for this is up. Please contact us of your response on this situation by e-mail and/or calling, or writing a letter. Thank you for your time and being able of sharing this frustration.

So on 6/17/2009, I went back to Home Depot to purchase these four appliances for a total of $3056. Guess what? Home Depot wouldn't honor their own price. Christi wasn't there and I dealt with Jennifer. When I pointed out to Jennifer what was written on the quote and explained about the price tag, she said it didn't matter the quote was only good for 24 hours (the first I had heard of that and nowhere does it say that on the quote). She offered to call the manager, Patrick, and I said go ahead. She told him I was there to buy several appliances and what the problem was. He said I had to pay what the computer said. I still can not believe that the manager of the store would rather let a $3000 sale walk out the door because they wouldn't honor their posted price. No wonder Home Depot is in trouble.

I contacted them and got nowhere, other than to cancel the delivery on the 29th. GE advised that they deliver 8AM-8PM and will not advise you until the night before when your 4-hour window for delivery would be. They expect that you hold 12 hours open for them. They would not work with me at all. As it is difficult with two small children to clear an entire day, some days I could do morning, some afternoon or evening, but I had to schedule more than a week out to clear an entire Saturday to wait for my assigned time. Their response was "take it or leave it." I contacted the store again and was told basically the same thing, followed by "There's nothing we can do about it."

The store would not stand behind their delivery time hours promised by their sales associates. I even tried to just go pick it up myself and get it installed so I could get a working stove in my house sooner than the now 2+ weeks since I will have paid for it or just get a refund and go buy it somewhere else. I was advised that I could not have it delivered to the store or just go in and pick it up, and cancelling would cost me a 15% restocking fee for an item I can't actually receive. None of these problems, including that fact that it was not Home Depot that was actually doing the delivery/install nor that they require a 12-hour window to schedule delivery, was disclosed prior to purchase! Who knows if or when I will ever receive my new stove.

I can't buy anything to put in the freezer. Anyway, it happened again and again over my warranty time. My warranty ended on 3/10/09. The fridge started again with the same problem in April 2009, no warranty. I would have to pay out of pocket. This is what I have to live with. Home Depot I say sold me a no good fridge and they do not give a **. I only had it one year. I will never buy anything from Home Depot again.

Now, we are in April and I have been listening to them beating around the bush and fingers pointing from GE to Home Depot. They say they will put in a new transmission. Did I buy and pay for a rebuilt washing machine? They will not take it back. The only option is the new transmission. They will give me a 6-month warranty. Conn has a lemon law but they do not seem to be paying any attention to it. Home Depot wants me to do all the fighting and their store did very little on a product they sold me. They even told me GE stinks. Now they tell me. I had a front loader duet that went in 3 years. I hated it.

The gas company had no problem installing the GE gas range with it having instructions for the technician on how to access the appliance and change the valve. However, the LG dryer had no instructions in the manual and no service manual showing an exploded view or how to access the interior of the dryer. The back does not have an access port and there is no access through the bottom. The dryer is different than other dryers in construction. So the gas company would not try to do the job because they did not want to damage the unit trying to figure out how to open it. There were no notes on the unit or in the owner's manual to have the technician call LG - only that a qualified technician was allowed to disassemble the dryer. So the gas company left without the dryer being connected.

I stopped by the store and talked to Chad in the appliance department to talk about it. He printed out the owner's manual and I headed home. Once home, I realized it was the same manual we already had and would not help me. So I called the LG hotline. LG would not tell me how to access the unit nor would they send me a link or mail me any documents on how to open the unit. LG told me that they only tell the technician over the phone on how to do it and have no manual or drawings that they give out to the public for liability issues. I then called Chad back at the Home Depot store and explained the problem. Meanwhile, remember that my original gas dryer was now gone.

So the next day the 16th, I went back to the Home Depot store and talked to Peter. I asked to contact the LG regional manager, have him call me and get this settled. He called but the manager did not pick up and Peter left a voicemail that he would call back. After waiting the rest of the evening and all of the next day, with no contact from the Home Depot or LG, I went back to Home Depot and told Chad and the manager of the store to come to my house; remove the unit; that I will no longer buy from Home Depot any more appliances; will be complaining to Consumer Reports and the Home Depot corporate offices; and that they should push this up to the corporate ladder with Home Depot and LG.

So now I have to go to another store, buy another manufacturer's dryer, line up the gas company to install it (which might be another two weeks or more) and meanwhile I have no dryer now since Home Depot hauled away my original dryer that was still working. My suggestion is nobody should buy this dryer who has liquid propane. Help! I'm stuck in a catch 22.

One month gone and my second refund later, Home Depot rep advised me that the only store in Queens to install a water heater was Springfield, NY. I was very pleased to hear that and anxious to proceed with appointment, etc. I was also aware of complaints online regarding installers for Home Depot especially water heaters and the $100 charge they'll try to impose. So with that all being said, the installers from Tristate arrived and just like a script, first of all, they sent what seemed to be very young and inexperienced (assuming approx. 18-21 years old). As soon as they saw the heater, first words (yes, that's 2 installers) they said, "Oh no we have a problem." Like I said, just like a script.

The water heater is tall and requires additional cutting. I said, "Okay, how much?" I do contract work as well. I said, "Do you need snippers to cut the tin vent?" I will do it myself. I was actually advising the plumbers. The young man quoted me a price of $90 for a valve and then it seemed like he forgot what else to say and decided to call his manager. After speaking to the manager, he turns to me and says, "We are not equipped to do the work" and did offer me an alternative water heater which was shorter and with 6-year warranty. He told me it was not boxed. For all I know, it could have been a return so I declined. The plumbers left.

I called the Tristate contractors myself so what happens next since they were not equipped to do the work. I was advised that they will have to place another order to install with proper items. So I went to the Home Depot to obtain a refund. I was told $887 minus $100. Of course, I told my story and declared it's not my fault the plumbers were not equipped and seemed inexperienced. I also advised that Home Depot has a lot of complaints online regarding installation services. I was given my refund. I decided to purchase the water heater and get a 20-year professional to install and was charged only $250. It appeared to me that these young plumbers were rehearsing along with the manager going from home to home to collect a $100 fee providing no work and/or poor service keeping a used water heater in their truck. This is truly a scam and quite tacky, until they came to me.

I got a call from an appliance center the next day who came out about a week later to see what was wrong. The technician stood in my kitchen and ordered the part from Maytag. Three weeks later I called Maytag to see when they would be back out to make the repair. I was told that no parts had been ordered and that they did not having any record of me or anyone else calling in. Maytag sent then sent the parts that I needed for repair to my house by mail. I called and found out that they found the order and would be sending the tech out.

In January the Tech never came so I called Maytag and they once again had no record. I contacted Home Depot and told them I have had enough and I wanted it replaced they told me they would call me back. Within the hour I had a call from Andy in Maytag’s consumer repairs who set up a tech to come out on February 9, 2009. Andy started my warranty over and said if they don't get it fixed he would send me a replacement. The tech came out on 2/9/09 and needed another part, he ordered it standing in my kitchen.

Now here it is March 25, 2009 and Maytag said they have no record of the part being ordered and they will not replace the Microwave because it had been to long since I purchased it. I contacted Home Depot in Decatur, Al and they told me they would order me a new one. The called me back an hour later and said they could not doing anything about it until Maytag authorized them to take it back and besides it was pass their 90 day policy.

Numerous calls to both Home Depot and GE which handles the extended warranty on this product have resulted in nothing but the runaround and what even bothers me more is that this product is still covered under a full factory warranty from LG on all parts. Yet Home Depot doesn't want to take the product back and either refund my money or give me a comparable product to replace the broken one. I have even gone to the store where I bought the dishwasher and now they are not recommending LG due to fact that all of the LG dishwashers only use the Hot Water from the hot water heater and there dishwashers have no power boost to heat the water temperature up to a level which would sanitize the dishes.

Maytag said it was less than 30 days of purchase and it was Home Depot's problem. Finally, Home Depot got Maytag to handle the problems but their solution was not very helpful. They wanted to send repair man to evaluate. That's 1 day. Then return to fix fridge on another day. If the repair does not fix, then reevaluate and possibly exchange. The stove repair was scheduled for a different date from fridge. This house is a vacation rental property and is 1200 miles from my residence so accommodating Maytag's solution will likely cost me over a thousand dollars in air fare not including car rentals and living expenses. Lost income in renters due to not having working fridge. I told both Maytag and Home Depot that I would be willing to pay my way there to accept exchange but would not be able to fly down multi times to accommodate their attempt to repair. Further more, why should I? These products are brand new. I may have to buy new stove and fridge from local appliance store and store Home Depots in garage until this is resolved. I hate to do that but I think any other way could snow ball into financial hell.

Also, the rental ticket said I checked out at 9:39 and returned the pump at 2:47. Hugh billed be for 6 hrs ($40.86); I did not have the pump for 6 hrs. Chris' ticket said I checked out at 9:58 a.m. I was very insulted because Hugh made me feel as though I had stolen a hose. In so many ways, he said it. Home Depot is the one who is stealing by having clock run backwards saying your rental time started earlier than it really did.

Today, I got a call from Moncton, New Brunswick warehouse telling me that they could not locate anyone in the area to do the inspection. They said I would have to call any local repairman, pay for the inspection, and then send the bill to Moncton. Then they would decide what to do with my GE fridge. It got me so mad. They told me I had no choice. I don't know what to do.

I explained we had no hot water for two days. He didn't care to help, just wanted a receipt. I tried to give him the number to call GE but he wouldn't call or help. He told us in front of everybody including my wife and two-year old baby, "No receipt, you aren't going to get **," screaming it out loud. I told the lady at returns to refuse this return and not to help us. Mark has absolutely no customer service skills whatsoever. Finally, Jose came in, remembered us from the day before calling GE. GE told him if a heater was bought before 2003, we get partial return. But after 2003, we get a full refund or return in which I pointed out this policy for them (always read the small print). So Jose finally fixed the situation for us after going through this ordeal for two days.

We are self-employed, so we have to entertain quite a bit. Imagine the embarrassment when the freezer starts making its noise because it's frozen up around the fan motor, or having to tell guests that they can't use the ice maker because it doesn't work again, or my favorite, a guest got very worried we were going to have a fire because she could smell the heat from the front of the expensive looking refrigerator. My answer to your solution, take the piece of ** back. Refund our money so we can buy something that works.

Do not / never ever buy an LG product. I got the same letter all about the energy miscalculation - figures dealing with an LG product, count me in on the lawsuit. I do not want your attorney to contact me. How about we let all those with complaints have their attorney(ies) contact you?

Repair man said this should be in the warranty but you need a new circuit board. I call Home Depot and got the Appliance Department. The salesman could not get rid of me fast enough to send me up to the African-American Front Desk who sent me to Bookkeeping who sent me back to Appliances who sent me back to Front Desk ... who sent me to Bookkeeping again. And finally, they said, "Here, call LG." I called LG. LG was in Alabama. It was the same runaround - a min. wage shy Hispanic sounded like she was 18, maybe, said, "We can't even talk about whether you have a warranty until we have your date of purchase." Home Depot can't give me date of purchase or receipt without identical credit card used. American Express can't give out my past number from 2006 as the credit card number changed.

So I have to go search through all my Amex purchases from 2006 if I can find the records to find the date of purchase as Home Depot will not lift a finger to even find the date of purchase and they will run you from department to department, until you get tired and hang up. Then I drove up there. The Appliance Department looked like the domino table at a rest home for men. No one was doing anything other than avoiding a customer like me who needs service - not another new LG washer that doesn't work so well. One guy said, "Here is where to look for the serial number..."

Thanks for that because LG won't warrant without date of purchase and Home Depot wont' give me the date of purchase without a credit card number and American Express will not give me a credit card number as that was 2 years back and it will take some time. Meanwhile, that's $15.00 to the Washateria while my $1100 LG machine sits there and maybe today, it will wash; then tomorrow, it won't. Then the next day, it might, and thank you, LG Alabama. I buy your expensive machine and have trouble and now I can't even get to first base to get my circuit board warranted by you or Home Depot and the $86 per call service guy can't fix it. So he just installed a new one and charged me 250 more dollars.

If you have a washer that works, leave well enough alone. The Alabama LG people are just as bad as Home Depot. They deserve each other. LG - Life's Good - is only a marketing term for lousy garbage, low grade service, loose grunt and Home Depot is the min. wage low morale store you can guy one in. I miss the two Maytags from 96 that were loud and clunky but they worked. You could at least turn them on.

What in the world is going on????? If I owed you money, you would be charging 50% interest on that and be charging me a late FEE. I will not ever shop at another Home Depot as long as I live!!!

It is gross. I rum bleach through the machine at least twice a week. I also have to leave the door open. It gets me to no in to pay that much for something so pretty by looks and you have to leave the door open. Everyone wonders why I leave the washer door open so I tell everyone that even looks at these machines to NEVER EVER EVER purchase one.

On November 11th a service tech (A&E Factory Service of Jew England) came to the house and assured me that it was the pump and replaced it (cost$147.45). It was several days later that the washer started to leak again. Once again I was told by Home Depot that they would not replace the washer and sent a tech to repair the washer on November 22nd. This tech came late with a real attitude. He said that the transmission was defective and replace it (cost $309.29). Tech was in hurry, assured me that is what the problem was and left without testing.

As soon as he left, I ran the washer through a cycle and it immediately started to leak. I call the tech on his cell phone and he told me it was impossible and that he was now off duty to call the service number. I once again called Home Depot customer service and they spoke to the store manager who agreed to replace the washer. The washer was replace with a different model ((MVW500VW) which does not match the dry and does not have the same features as the first one. When I bought the washer and dryer, I bought a matching set for that very reason - not to have a missed matched set. Home Depot refuses to replace the dryer or give me a washer that would match the dryer. As an attorney my time is costly. I have spent considerable amount of time trying to resolve this matter. It seems that my only alternative now is to file a complaint with our Attorney General Office. Needless to say I am extremely dissatisfied with the treatment, service and product.

On 11/20 I emailed customer service that the charge was still on my card. I called my card holder but they said I had to wait 30 days. I got a message from Home Depot that I needed to call to process my refund. I called Home Depot the next day - 11/21 and was told that my card would be credited less $79 that I had to obtain by submitting a rebate form for delivery charges. I explained that I didn't receive a delivery and was told that the computer did not allow this to be refunded. I obtained the form on line, which states that it would be fraud under 18 USC 1341-42 to submit the form since I did not receive the merchandise or the delivery service and that it would take 6-8 weeks to receive the refund...for service I did not receive. Now I have to submit the form - fraudulently - so I can preserve my 30 day limit to submit and I must send a formal dispute to my card holder requesting that they resolve this in the required 30 days.

This has not seemed to make a difference. Each week the smell gets worse, just like backed up sewer. The dryer has a beautiful large drum but, I was surprised again to see that it did not dry as well as my old dryer and the clothes are more wrinkled. It has even shut itself off several times saying that the filter needs to be cleaned. I clean the filter after each use and if I am drying towels or other items with heavy lint, sometimes I will stop the dryer and clean the filter before it is finished. I NEVER had this problem with my old dryer. I have not tried to contact LG or Home Depot about these problems yet but thought I would tell my experience after reading all the others.

The same day, my wife contacted one of the managers of the local Home Depot and described the problem. She explained we did not have a washer and dryer, etc. The manager did offer to attempt to find us a loaner. We declined this. Her attitude then changed, saying, "Well, I don't know what you want me to do then." We patiently waited for our next delivery date which was 11-20. On the 19th, my wife receives a call telling that our new washer is in but the dryer was now on back order and they didn't know when they would have one. At that point, she declined delivery. She immediately went to the local Home Depot demanding a refund. The person at customer service was extremely nice and helpful. She couldn't believe we spent $3000.00 and still didn't have our washer and dryer after 9 days.

We had paid for this purchase on our Debit Card and she attempted to get us a cash refund. She was told they couldn't do this and it would be anywhere between 3-10 days before our money would be refunded. It is amazing that when we paid for the washer and dryer, the money came out of our account immediately but when Home Depot has to refund it, it takes up to 10 days. We are still without a washer and dryer, waiting for our money to be refunded so we can go elsewhere.

I don't understand why it is going to take so long to refund our money. I don't understand why our dryer was suddenly on back order when there was one sitting on the truck on the delivery day. I don't understand why the 2nd delivery date was almost a week after the 1st date. Even the customer service representative told my wife that she couldn't believe Home Depot didn't do everything they could to have us a washer and dryer the following Monday.

When I spoke to Kate, she told me that I didn't have pipes up to code and they recently changed it. This house was built in 1989 and was recently inspected and no mention of a change in code. Both Kate and Deshawn said that I needed to pay a plumber to come out and change the waterline to the dishwasher even though the existing dishwasher is also a GE. The solution from them was to have one of their plumbers come out if I was willing to split the cost. I agreed. He came on Wed. 11-12 and put in connection he was instructed to put in. I spoke again to Deshawn and they set up another install appointment for Sat., 11-15. They came out but did not have the dishwasher.

I called back and spoke to Deshawn again and he credited me $100 and assured me that this never happens and that he would get in installed on Wed., 11-19. When the installers arrived, they said that connector was not the right size and they could not install it. I called Home Depot again and spoke to Nate and Kate and they told me that they would send the plumber out again tonight to get it installed. The plumber called and gave a window of 3p-5p and at 4:50 pm. He called and said he would be late and would get here at 5:30 pm. When he arrives, he states that he doesn't know how or have the proper equipment to install it.

I called Home Depot AGAIN and spoke to Johnny. He said, "What do you mean?" I told him that when I spoke to Kate this afternoon and she assured me that this install would happen tonight. The plumber that was here this evening said all the earlier installers needed to do was go buy a connector because they brought the wrong one. I talked to the plumber's supervisor and he said he will have someone back out tomorrow morning between 8a-10a. I called Home Depot back and Johnny had already left. So I spoke to Victor who was less then pleasant. I asked him when his store manager would be in and he said not tomorrow. I asked him to give him a message and he said I should just call back and I informed that every time I call to speak to him (Bruce **), he is not there and I get Deshawn.

I asked him how to contact the corp office and told me if I wanted that information I had to look it up online myself. I asked him again if he could give me the number and he basically refused stating he didn't know it? I will be calling Home Depot in the morning. I don't feel that me paying $531 for the dishwasher and $55 for the plumber and Home Depot giving me $100 back was sufficient. It might have been before today but not anymore.

Reluctantly, I said yes and signed the papers after she added a 5 year service plan for any fault with the machines. Wife loves the looks and the results, till after 4 days of washing, bad smell came from the washer even after doing what LG manual advised consumers to practice. Very disappointed with lg machine and honestly believe my young children's health is at risk, not only their self-esteem as smelling like mildew at school. Very unhappy with product and home depot for pushing such a product on a needing consumer.

I noticed the insulation was ripped and the door did not close properly. Also it was scratched. I went down to the local store and raised hell. Since it was evening, the person in charge was not the manager and he arranged for the second dishwasher to be picked up and deliver another one, but it would take another week. I had a broken dishwasher in the kitchen at the other one in the living room with a shower scheduled for the weekend. The paperwork has dishwasher #2 for pickup and delivery of #3. The day it was delivered, I had to again pay the man I hired to be here with me and even though your people was supposed to install it, my helper ended up installing it.

I gave all the paperwork for the second dishwasher to the 2 men who brought the third dishwasher. Then when I started to get bills with the purchase of 2 dishwashers on it, I first called the store and after repeated efforts to get my bill corrected, I went down to the store. Again it was evening and none of the supposed top managers were there. Only the guy in charge for the evening. I blew up. He told me to contact the credit card company which I did. A few more months went by and the credit card company denied my claim and told me go back to the store.

We were now over a year since all this happened. 2 more trips and I got to speak to a man called Frank. He attempted to help me. He asked for any paperwork I had which I supplied when I returned to the store again today. After leaving the store, I received a call from a woman named Cheryl who was downright rude and inferred it took me 2 years to attempt to solve this problem (She obviously does not know how to count, I bought it in 6/07). Then she said her manager, Frank, told her to put through a credit to the credit card company "to make me happy". She spoke sharply and totally does not seem to understand this whole mess started because the store made a mistake. I told her my lawyer who is also my son, told me to go to the TV action news who investigates this type of problem to get them settled. She then said she was not allowed to talk to me because I "had a lawyer". She spoke to me on my cell phone. When I got home I also found another message from Cheryl on my house phone that was just as obnoxious.

I will never buy anything in your store again. This cost me the wages of the man I hired for 2 days, I have had to take time off from work to attempt to catch the "real managers" during the day and all this aggravation. Let alone the multitude of phone time with the credit card company. I work full time and my job requires me to be out of the area for days at a time, so Cheryl's tacit comment about calling me and nobody answers is still obnoxious. I have to work like everybody else to pays my bill. I figure the cost of my time and days missed from work on this problem cost more problems for me. I will now write a letter to the Better Business Bureau and a complaint for shoddy practices against your company. The only person in your store who even spoke to me properly was Frank.

They talked my wife and me into buying all these appliances to get a rebate and then open up a Home Depot Credit Card for another 10 percent discount. So the first of October when we opened up this line of credit to buy these appliances at discount we also made a $1000.00 payment. We have not been able to get our money back after several calls to the store and the Home office. WE were offered a store credit but we want our money back. About a week ago, they called from the home office, informed me they were sending back my money but it never happened. I went back to the store last Saturday to ask for my money back and they put me on the phone to their home office. I have been told I will receive my money back in 14-30 days. I do not trust or believe them. Can You help?

I called Home Depot and they told me that Maytag must have made a mistake and that they don't sell used appliances. I told them that I don't think they would have made a mistake on both my washer and dryer. I could see maybe one mistake, but two mistakes and the previous owners also live in my town. I argued over the phone for months about this. Finally I went to the store and after talking to Carol from appliances and the district manager who happened to be in the store that day, they decided that the only thing they could do for me was have Maytag repair the washer and bill Home Depot directly. I was told that Maytag would be contacting me within a certain number of weeks.

After giving them more than enough time, I called Maytag and they had no idea what I was talking about. So I called Home Depot and they told me they would call Maytag back and I would hear from them soon. I waited a few more weeks and called Maytag and for months, I went back and forth but was never able to reach Carol so I just had to keep telling my story to the person who answered the phone and would take my message. After several months, I gave up because I wasn't getting anywhere.

I filed complaints online against Home Depot and Maytag and never hear from anyone. Lately the mold is so bad that I have to use at least 5 fabric softened sheets in the dryer for each load to make my clothes not smell terrible. I have bleached it over and over but it doesn't help. The other day, when I tried to take my clothes from the washer and put them in the dryer water spilled on the floor when I opened the door. I closed it up and tried to get it to empty but the machine started making a really loud noise and smelled like something was burning.

This washing machine is a piece of junk. I think Home Depot should either refund my money or replace it with one that was not previously owned. I am scared to try to turn it on again to fix it because I don't want it to catch fire. I also think the mold could be causing health problems for us since it is black mold. I want Home Depot to be held responsible and replace my machines with new ones. They can claim it wasn't used all they want but still to this day after calling Maytag at least 20-30 times, it is still registered to the previous owners.

I have had many clothed ruined by this washer. Anything that is while or light colored is ruined even from one wash. I have probably had to throw out over $3,000 worth of clothing, bedding, etc. because they have been stained with the mold.

I called on the fourth day and talked to the same supervisor. He told me then, that he had not told me I had gotten a refund, but that he could give me a refund if I wanted it. After I said that I could get my lawyers to contact him, he made a conference call with me to someone at Homedepot store and she took my credit card number again and said she had just refunded my money and is sending out a receipt to my home. Hopefully, this isn't another lie, but I will wait and see. Home Depot is evil and I will never shop there again. Neither should anyone else.

As a rule, I usually would not buy the extended warranty; however, under circumstances (already discussed) in retrospect, it was a wise decision. I visited two Home Depot Outlets today and found out that these two stores no longer stocked the Haier-brand larger refrigerators. A person would truly have to be hair-brained to take a chance on a Haier-brand refrigerator product after having read of my (and others') experiences noted on this website. I AM quite satisfied with Home Depot, however, and the services of the extended-warranty insurance company, American Bankers Insurance Company of Florida.

Apparently, accounting office never notified legal department and contracted local law firm of this error on [their] part. This just cost me an auto loan and additional problems. I am having difficulties with American Express as they are concerned over these two, specific judgements.

The fridge has been warm for 5 days Their servieces is so back between LG and Home Depot. I wish there's a better solution but to wait on them to call back. I wouldn't recomment LG fridge to anyone!

Finally, we went to Home Depot to inform them what was goin on. Home will not allow to return the refrigeror or will replace it, because they said it was over one month when we purchased. Home Depot wants us to keep the refrigerator and GE will fix it for us. It is so unfair that we bouth a brand new refrigerator but we are getting a lemon. We are so disappointed as a loyal customer of Home depot. If you go back 3 or 4 years ago, all our appliances, blinds and tiles were purchased from Home Depot.

On 7/15 I received a call from Whirlpool that my appliances were on back order. Let me remind you they were purchased 5/27. So now they would be there 7/31. Not having a thing to cook on or to even keep things cold we started filling ice chests. I contacted Home Depot and expressed how, we'll say, unhappy we were and they went to another Home Depot, filled our order, except frig that would be delivered 7/31. We noticed our washer and dryer were not perfectly matching but couldn't remember exactly what they looked like in the store. Ok, now we are spending over $3 a day to keep food cold, what a hassle.

On 7/29 Whirpool called again saying my frig was still on back order. Now here we are, if we cancell our order we loose $ 400 rebate so agreed to wait again. This time delivery was 8/9. On 8/7 we received another call from Whirpool. It seems they can't get us that frig as it has become obsolete.I phoned Home Depot, they ordered me a new model, which I got a week later. Now it's time to fill out rebate as I have all appliances and serial numbers. I took all my papers to the appliance department and Beth started to fill them out.

They delivered me the wrong washer. Mine was over $100 more than the one I have. They wanted US to return the wrong one and we said, you deliver us the right washer and you can have yours back. This is 8/28 and I still haven't heard a word about the trade. Sure has been a long struggle since 7/15 and hope someday to get our washer and rebate check so we can go to Lowes and get the last few things for our home to be complete.

we spent way over $100 for ice, which we were told they would give us $100 to compensate. We'll see

He asked me for the coupon, which I gave him because I had two more. He said he would give me 10 percent off instead of 20. The store was already having a storewide sale at 10 percent off, and I figured okay, I would at least get 20 percent between the storewide sale and the 10 percent the manager offered us. The clerk and manager had taken our paperwork we were given by the appliance specialist who wrote up the order less our coupon so we no longer had the figures. We had a pressing appointment, and this had taken way longer than we expected, so my husband just wrote the check for the amount they presented to us.

When I arrived home I looked at the invoice, and we had actually paid MORE than the storewide sale price, and NO extra 10 percent from the coupon fiasco. It took three attempts and two days to call the store before I just accepted their offer of a correction to the storewide sale price and $200 discount, - not necessarily to my satisfaction, but I was tired of struggling over it. They are holding our check for ten days until it clears, and then we are supposed to go to the store and pick up our refund or credit for the amount they overcharged us. I have to trust that they will.

In the meantime our appliances arrived, but the guys who brought them were trouble from the minute they jumped off the truck. The one asked my husband for his power drill as their's had died. The one guy sat on top of my new refrigerator in the street trying to remove the doors. The other guy brought in the tray to the refrigerator and crashed it in our doorway. I asked him to set it down. I wanted to tell him how hard I worked for these appliances and to please be careful. He mumbled something nasty under his breath, would not look at me, and said he didn't have to listen to me, and was just thoroughly rude. His dress was very unprofessional and inappropriate, and his attitude was bad as to be scary.

My husband told them to just put the appliances at the door and we would take them in and set them up ourselves, which we did, and I am so glad we did. I actually quickly snapped a photo thru the door of the guys with the one sitting on top of my new refrigerator, because I was concerned in case we had a problem, and I'm just glad we did not let them do anything further than to leave the appliances off the truck for us to take care of. A horrible experience in every way, except my appliances are safe and seem to work fine.

I still do not know for sure if our Home Depot coupon was really a fraud as we were told by the manager. I was later told these coupons are given to store employees. I don't know what to believe. I also spent a lot of time trying to get to the bottom of the actual price we were being charged. Finally, I feel we paid for a delivery service we never received, as this is built into the price somewhere even with a rebate. I would not buy anything major at Home Depot again.

Lately the ice dispenser keeps freezing up. I will not buy LG products again, and I do not recommend them. I got screwed buying LG. I do not believe there is anything I can do but give it away - I don't want it.

At any rate, the appliances were delivered a week ago and they don't fit. As soon as the delivery team put them in my kitchen, I could tell they didn't fit and asked them to take them back immediately. They refused and told me to keep the appliances ( and use them!) until I went back to Home Depot and found something that fit. I insisted that I really did not want them in my kitchen, they didn't fit, and again, they refused to take them back on the truck. I immediately called the store and told it would not be a problem, but I had to wait 24 hours to make arrangements to have them returned. I waited the 24 hours, the sales person I spoke with earlier was off so I was given to someone else who really couldn't help me.

Two days after that, I received a call from someone named John who told me there was a 15% restocking fee and I could either pay another $65.00 to have this independent company pick up the refrigerator, or I could return them myself. The next day, I went in to the store and spoke with Frank, the Operations Mgr. who reinforced what John told me re: restocking fee & delivery fee. He asked me to replace the appliances with something else. I told him I had been in his store on 3 different occasions and no one offered to help us. One night, we walked out because we couldn't find anyone to help us. I also told him I couldn't find the correct size at Home Depot. He asked me if I purchased new appliances somewhere else, and I told him I purchased them at Sears. He basically said, we can get the same appliances that I ordered through Sears.

I left the store to have dinner & returned about 2 hours later. I told him I didn't want to do business with his store & I wanted the appliances picked up. At that point, he said they would waive the $65. delivery fee, and they would try to have them picked up Monday or Tuesday. (This was Friday evening.) Today is Monday, I called the store twice, and spoke with Frank once, who said, Oh, didn't they call you? I said they hadn't and he said he would call them. It's now 7pm and I haven't heard from anyone. If I have to return them myself, I will, but I do not want to be held responsible for any scratches or marks on these appliances.

I'm preparing to put my home up for sale and cannot do so until I get these appliances out of my home. Additionally, I'm probably going to be held responsible for the restocking fee which comes to $400. Almost the price of a new range and $400 that I can hardly afford to throw away.

I then returned to the Expo on the afternoon of July 7. The manager of the appliance area worked with me to update my order. After speaking to the installer on the telephone, the manager informed me that I should not order a microwave hood. I placed my order for the 36? Thermador stainless steel gas cook top and a 36" stainless steel Thermador hood. I paid for my order in full at this time. I was told by the manager that the installer would contact me as soon as the order was ready for installation.

However, I received a telephone message from the Expo appliance center on July 11, telling me that the Thermador hood that the manager had ordered was no longer being manufactured. I spent an hour back at the Expo trying to get someone to understand what the problem was and correct my order. I finally ended up ordering the 36" Jenn-Air microwave hood after the original associate I had dealt with spoke to the installer again about my order.

I then contacted the Expo appliance center on July 21, and to a customer rep who told me that the cook top had been sent to the installer, that the hood had arrived, and that she would call the installer to pick it up. I contacted the Expo appliance center again on July 24, 2008, and was told that all of my appliances had been picked up by the installer and that the installation company should contact me shortly. The following day, I contacted the installation company myself after failing to hear from them.

My installation finally occurred on Tuesday, July 29, but the installer was unable to complete the job at this time. Again, I was forced to contact installer myself after failing to hear from them as to when the cabinet doors and metal facing needed to complete the project would be ready. As a finishing touch, the installer missed the appointment on August 7, to install these items, but did not bother to contact me to let me know that they would be unable to make the time scheduled. I had to call the main office myself in order to track down the technician who was supposed to do the installation.

My project was delayed by a month. As I am 8 1/2 months pregnant, this does not leave my painters enough time to reinstall the sheet rock that the Expo's installers removed and repaint the affected rooms before my baby arrives. Since completing the project as quickly as possible was my whole reason for going with the Expo in the first place, I am really unhappy with the result. I would rather have saved my money and not paid the Expo's premium prices and have used the time to find a competent kitchen planner and contractor.

Recently, last week of July, I get another Home Depot credit card bill stating that my account was default and late charges were now applied. I called the Home Depot credit card company again, July 30 2008 and spoke with a representative. She gave me two options, put a dispute or deal with Home Depot, I told her I will do both. I asked her if I was reported to the credit agencies as delinquent and she told me she could not tell me that. I told me it was my account and couldn't understand why she could not tell me that information. She told me that I needed to contact the credit agencies to find out. I requested to speak to the supervisor.

Joy, the supervisor got on the phone and informed me that it could not be done that I needed to contact the credit agencies. I told her that this was ridiculous, it was my account. She then laughed on the phone and said, there is nothing she could do or I could do about it and asked me "what are you going to do about it". I promptly told her that I wanted to close the account with them, and I never wanted to do business with them or Home Depot again. She then tells me she would report to the credit agencies that I was wanted to close the account because I refused to be reasonable.

On Aug 6, I get a called from Home Depot credit card collections, and spoke with Patricia. I informed her my ordeal with the credit card department. She apologized and informed me that my account was not reported to the credit agencies as delinquent. I thanked her and told her that was all I wanted to know. She again apologized for losing a good customer since I had always paid my balance in full.