Home Depot Reviews

I would be lying if I said I didn't visit Home Depot at least once a week. They have everything I need. Right now during the pandemic I am going stir crazy. I have really enjoyed going to Home Depot and browsing for home improvement projects. I have started gardening and found my green thumb. I renovated some furniture with their very helpful staff's assistant, and I am about to start remodeling my bathroom next. I promise they have everything you need for your home improvement and more!

Very helpful and knowledgeable staff on hand to help with all of your needs. Prices aren't too bad and amazingly good on cleaning product. Selection is very well rounded for all budgets. I especially like shopping here at Chrismas time because they have great deals and gift selections.

I think the prices for the quality of the tools not always reflects it. There are many tools made in China that are in poor quality. Maybe Home Depot will be more stringent with the manufacturers from there because they need to understand that the North American consumer is not that stupid after all and buys everything they send our way.

I would preferred a place a little more organized but in Home Depot you can actually find everything you need for your home repairs; you can also find beautiful collection of plants and everything else you need for your home.

Plants at the gardening section are not of good quality. Return policy is not good. They do not honor digital receipts in gardening center. Associate's product knowledge in some areas is not adequate. Prices are not good. Like Costco they need to work on prices.

Most Home Depot stores in my area are clean, organized and customer service is not too bad. One of the better experiences I had with Home Depot was in buying a refrigerator, I ordered it with the help of a customer service rep. One the promised day it was delivered by a great crew. They came in and removed my old fridge, then set up my new one, they were courteous, hard working, very customer service oriented and thorough. If I ever want another appliance I plan to use Home Depot.

I can usually find what I’m looking for here. In store I can get my military discount. If I order online I don’t get the discount. Overall the customer service is pretty good. Employees always seem friendly and willing to help you find what you're looking for.

I love Home Depot their products service and quality. I also use their contractors and am very satisfied! I have built a new home and used lots of products from appliances to moving boxes! I appreciate that they offer a wide range of home products even gardening plants and trees.

I needed leaf shine for interior plants. Sales representative looked until she found what I was looking for. I didn’t ask for assistance in looking. She just took it upon herself to find what I needed. With a great attitude!

I love Home Depot. They have so many home improvement useful supplies. They sell the best brands of quality paint to paint your walls at home. They have all the cleaning products needed to clean the use. They sell beautiful plants. I can find all the home decorations that l need at Home Depot for the best prices. Home Depot has competitive prices and great customer service. The employees at Home Depot are very helpful and friendly.

Home Depot always has everything I need at great prices. The location is so close to home so very convenient to get to. They take returns with no issues. All in all Home Depot is a great store for all your home projects.

I have gone to Home Depot for a number of years and have been very pleased. The only challenge that I have found is not having enough employees on hand. The products which they sell, and stand behind is wonderful. I have never had any issue if something that was purchased was not right, as there never was a problem on returns.

Bought a SunJoe Hand held hedger from Home Depot to trim the overgrown grass on my rose shaped stepping stones. Worked wonderfully, much better than the linoleum knife I was using. Had it delivered to my home, came quickly and the packaging was damage free.

Trying to install a few simple Rubbermaid shelves. A minor cost, shouldn't be complicated. Ordered 8 shelf planks online for delivery to home. While waiting for those, did online order and "same day pickup" for a bunch of inexpensive shelf brackets to hang them with. Order for brackets ended up being fragmented, partially cancelled due to no stock (despite website showing lots of stock), and then when I showed up to collect the few brackets they had, I waited in the store for nearly an hour through successive reps who all had to "go home" and handed me off to another. Eventually they found them, but what should have been a 10 minute pickup turned into a several-hour odyssey to be sure I got what I had already paid for—and of course I didn't get all of it because half the order was cancelled after being placed. Then, got home to find the shelves had been delivered to my door.

I love this store but I think that the quality and number of sales helpers has decreased over the years. When I have a question, I have to hunt down a salesperson, and then wait for him to finish with the customer who already has him. Sometimes they give me the wrong aisle for what I'm looking for after all that waiting. I do like the store, still. It has a big selection of anything to improve your house.

I’m not an avid home improver but Home Depot always seems to have what I’m looking for and if I have trouble finding it the staff is always incredibly helpful. They seem to have a nice selection of appliances and paints. I wish the one near me had gardening supplies year round as I do have houseplants but that’s okay.

My experience at 5 different stores is that customer service is highly dependent on who the store manager is. The same store with a change of top management can go from very good to below average within a few years. I know from direct experience as a vendor in those stores.

The employees at my nearest are always very helpful to me when I go there. They make sure I find what I am looking for. Their prices are lower than Lowe's and the quality of the products are of great quality. I could not ask for any better service.

I saw a beautiful patio set at Home Depot online. When ready to purchased saw a offer of $100 off when applying and paying with their credit card. I took the offer, finish the application and directed me to complete the purchase. As I was ready to finalized it asked for CVV number of credit card, which did not make sense because it's supposed to be automatic. I called customer service. They gave me a cvv number, which worked! I received an email with my order number but almost immediately received another email saying the purchased could not go through!!

I purchased 37 cases of Malibu Wide Plank hardwood floor from Home Depot store. The deliver person just pushed all the floors down from a large truck and the floors got damaged. Home Depot promised me I could get a refund. But they refused to pick up floors back by themselves. They said it was the manufacturer's responsibility of picking up. They couldn't give my money back unless they received the damaged floors. This Malibu Wide Plank didn't reply calls or emails and can not schedule a pick up. After 9 days, those floors still sit on my drive way and my money was still hold by home depot. Home Depot sold me the floors but they blamed only the manufacturer. This is not an ethic way of running business.

I ordered a chest freezer on April 29th with a delivery date on July 1st due to backorder over ** Coronavirus. The day before delivery, the delivery was changed to August 5th! The delay significantly impacted my business operations. I asked for compensation for delayed delivery and/or the last minute notice, and was denied. Thanks for nothing HomeDepot!!!

Went to my local HD to buy 4 x Toto toilets on 4 JUN, HD did not have 4 on hand so they said I could order online and have delivered to my house. Ordered them online ~$2500, was surprised with a delivery date of 25 days wait time. Waited 25 days and ensured that I would be home at time of delivery so I could ensure delivery was complete and not damaged....Delivery did not arrive. Contacted HD customer service to track order...Stated it was scheduled to arrive today. I asked to be transferred to a representative, after substantial wait time I was transferred to a representative to whom was assisting another customer with an order. I could hear details of their transaction to include PII and CC info. I spoke trying to let them know I was on the line but no-one responded.

It was not taken care of as the store manager said it would. I wrote a letter on 6/11/2020 explaining my situation and have not heard a thing from Home Depot. They have locked up my transaction with no possibility of return. Avoid Home Depot gift cards and Home Depot store credits.

I ordered a huge pool umbrella, two lounge chairs and a table for outdoor pool area. We splurged this time to get the chairs that would last longer than one season. Everything was IN STOCK and ready to ship. Our umbrella came in 4 days and is very nice. The chairs were DELAYED, but not given a time of arrival. I have called, I have been to the store and chatted with Customer Service and still have no direct answer other than....The company that actually makes the chairs is not making them right now so therefore my order is "PENDING" and they will not cancel it?? So I have an order that may be a week out or maybe months and yet Home Depot will not cancel my order because it is PENDING. I'm done with them.

Thank you Home Depot for helping to keep us safe in these challenging times. This morning I went to the Home Depot on Palm Beach Lakes Blvd. in West Palm Beach, FL. I was tentative about going to any store but knew this store had the ability to self check out with store associates near enough to answer questions. This eased my mind. Further, all associates were properly wearing masks. I saw three men helping load a truck and they were all wearing masks. The staff in the garden area were all wearing masks properly. Carts were waiting as I entered the garden area so my time was well used. The staff greeted me to let me know they were available and as a courtesy. I was able to get what I needed and check out in an efficient manner. Thank you again for helping to keep us all safe!

After ordering a refrigerator online with a delivery date of two days out, got a confirmation e-mail showing a delivery date of 3 weeks out. Called customer service and was told the refrigerator was no longer in stock but they had one for $500 more. I told them I was a retiree and couldn't afford that and was offered an apartment sized refrigerator for $100 less. They then told me my funds would be released in 3-5 days so I had to wait before I could buy on elsewhere. Lousy customer service, rude representatives, false advertising.

I Purchased Milwaukee drill cordless. The total amount was $217 and I had a store credit for $27 what home to charge batteries blinking red and green. Read the manual. It says when that happens batteries are defective so I took it back to Home Depot. They denied me to exchange it because I had a store credit for $27 and told me I have to dispute it in writing and will take 3 to 4 weeks. I felt very embarrassed and frustrated because I needed to use my drill and I couldn’t. If this is the way Home Depot treats me as a customer I will cancel my credit card with them and stop stop shopping there. I will go to Lowe’s and Ace Hardware store instead of Home Depot!!!!

I waited approximately 15 minutes on the phone and then I was told I need to call the Corporate office or Customer Affairs, I believe, he said since I understand they could not help me---but I had called the Need Help number on their website. I wanted to mention that the wording for an item on their website needed to be clarified.

Arrived at 9:34 to pick up some lumber, compressor and nail guns. As I was shopping I misplaced my keys. I went to the service desk to see if someone turned them in. They said they don’t have them. I also went to every register that was opened. I asked customer service if they could make an announcement, they said no. I asked to speak to a manager. He was busy. I Spent 2 hours looking in the little area I shopped “Nails, power-tool and lumber." I spoke to customer service a few times, they couldn’t be bothered. I called for a ride. My ride arrived. I then left.

Ordered a BBQ online after being in the store. Had them in warehouse, but not store. Waited one week for it to be delivered. One day before, they cancelled the order with no explanation. Wrote several emails to customer service and media relations, received nothing back. Two weeks later I try ordering a pressure washer. This was 8 days ago. I keep checking the order status and nothing!!! Hasn’t even been shipped. Using COVID as an excuse is not an option... Sorry!! People can work from home processing orders and updating customers as to where their product is! This is deplorable service from a huge company!!!

I was installing an attic ladder I bought from Home Depot. I ordered a ladder between 10 to 12 feet and it was 14 feet. After several phone calls it was the right size ladder I just had to cut it off. Doing so made the fold downs so short it is now a safety hazard. Home Depot said so sorry, that was not their ladder and they were not responsible. I disagree. Home Depot washed their hands of the issue. I spent significant time getting it installed. Now I have an unfinished ladder installation.

Order Number: **. My experience with them was simply horrible. Called for a refund on merchandise that was not delivered by UPS and these guys just hung up the phone on me (not once but twice). Unacceptable to wait 45 minutes on hold to be able to leave a callback number and then have someone hang up on you because they didn't want to do a refund. (Incident #1 Friday June 19th at approximately 20:15 and incident #2 Saturday June 20th at approximately 10:00 am).

If I could rate Home Depot Canada 0 stars, I would. I made a purchase on May 3rd and was given an order confirmation and order tracking number. Their website said to expect delays due to Covid 19, but that they would do their best to ship out the order within 72 hours. I waited for one MONTH, each day checking the progress on my item to see that it still had not even shipped. I did not receive any emails about my item or any sort of update to my order. I decided to call customer support to see what was going on. I waited on hold for 2 and a half hours before I was finally given a prompt to enter my phone number for a call back. I did not get a call back for 2 days. Unfortunately Home Depot does not have e-mail or chat support, and does not allow you to cancel orders online, so the only way I was able to contact them was by phone. I tried 3 times to contact them on Twitter, but no response there either.

This is not the first time I have called Home Depot for assistance. On each occasion, I have been transferred over the phone multiple times, left hanging on the line, once GIVEN a new number to call which ended up being the wrong extension anyways.. needless to say I will be going with a different company for assistance as the customer service line is absolutely useless.

I ordered two simple items - a tripod sprinkler, and a tarp. These two items were to be shipped to my home for $8.99. After I hit 'place order', the order came up with a $35 delivery fee. I immediately tried to cancel the order - online, it was IMPOSSIBLE, and by phone it was ALSO IMPOSSIBLE. They give you 45 minutes to cancel and I was on the phone for at least 30 before deciding to call the west side store on Verona Rd. in Madison. A very nice young man canceled the order for me (I expect to see this cancellation on PayPal within a few days). Their online ordering is terrible, and beware of sudden unexpected delivery fees. Will NEVER order from Home Depot again. I don't have time to waste, but it was worth wasting to say how awful the online ordering customer service is.

On April 3rd I placed an order with HD for 3 appliances (refrigerator, washer and dryer) with a scheduled delivery of June 3rd. On June 3rd the appliances were delivered, however when they took the dryer off the truck and it was damaged so they advised that they would be sending back and that I needed to wait 24 hours for the report to funnel through the system so that I could call and get it re-ordered.

Oh my,,, I ordered a simple bar fridge online. An email said that deliveries were 1 to 3 days. Well over 2 weeks later - no delivery and no update. Fine... I get that it is a unique time and prepared to understand. But... I've been calling the Home Depot for help for 2 weeks now and been on hold for hours and hours, received call backs that were immediately hung up on and wasted so much time and frustration. I could have gone anywhere but for some reason I chose H.D. which I terribly regret now.

Ordered Serena Tiffany D'Italia table lamps. Pay close attention to description, the glass is the little round pieces of glass. Cheap quality, mostly plastic pieces not glass. The base of lamp is low quality, seems like resin. Moreover, I ordered 2 table lamps and received 1 table lamp and unmatching floor lamp (what)! And late delivery. Very disappointed.

Once again my experience with Home Depot has been disappointing and representative of a corporation lacking empathy and accountability for solving problems responsibly for its customers. Specifically I called this past Friday to obtain advice about ordering hardie plank to be delivered. I was given recommendations to order online and schedule a delivery which I did this past Friday that include an $80 delivery fee. After receiving written confirmation by e-mail that the materials I ordered would be delivered today, Saturday, June 13, the hardie planks did not arrive on Saturday. To address this problem, I called two different times late Saturday afternoon to determine why there was a delivery problem and how to resolve it. This was very important because we had hired someone to paint the planks on Monday.

No employees at Home Depot wear masks. I will never shop at Home Depot because of their response to Covid19. They have no safety measures for their customers to keep them safe while inside their store. The reason I know this is because I called and spoke to the manager and asked him why his employees are not wearing masks. He told me that their corporate office told them they don't have to wear masks. I then called Lowe's and spoke to the manager and asked him if all the employees wear masks and he says "yes they are required to." Home Depot has lost my business for any home improvements. All Lowe's employees wear masks. This is now our store for home improvements.

I made the HUGE mistake of ordering parts to fix a toilet flange using Home Depot's online "deliver to store" option. The parts trickled in slowly to the store. Each part triggered a slew of daily emails telling me pick up the (incomplete) order or it would be cancelled. Although they promised "easy curbside pick-up" I found when I went to pick up my first order that there was no curbside pick-up - in fact I was directed to join the long line of people waiting to RETURN items as well as those wanting to simply pick up their paid for orders, like me. After realizing it would be an hour to pick up my little order I left, only to find an even longer line on my next visit.

I ordered a kitchen appliance set on April 22, 2020 and was given a delivery date of May 23, 2020. Two days before delivery I got an automated phone call saying delivery was delayed to June 13, 2020. On June 10, 2020 I got an an email again saying delivery was delayed until at least June 30, 2020. Even though Home Depot got their money for the appliances and professes "excellent Customer service" they do not care about the average person. I called to inquire about my order and the automated phone service disconnected 3 separate times. Good luck actually talking to someone!

I'm very upset! I have 25+yrs customer service experience, I have never in my life time experience anything like with Home Depot. I purchased cabinets and appliances for my kitchen remodel at home depot. I'm a single women in my 50's; my cabinets were delivered at 8:30 pm left in my drive way. No knock on my door nor did they ring my doorbell. I just happened to look out the window to see a truck drive off. I had to locate a friend to come and help me put the cabinets in the garage because it was going to storm that night by this time is 10 pm. Next day I open the cabinets and the large one was damaged. It took me three visits to home Depot to resolve the issue with my damage cabinet. My appliances were supposed to be deliver May 12, no show, I went into the store to find out what happen, they tell me it was a glitch, new delivery date May 18, no show.

I wanted to purchase several items, in quantity. You think a company would want business... not true with Home Depot. They really dont give a **! I had to carefully shop the store location and items to ensure it was all in stock for the order to go through. They changed the delivery date on me without ANY type of notice, costing me a day of work and ruining my weekend. But I then called to ADD to the order and was told that wasnt possible since my items were already set aside for delivery. So then the following Monday they pulled another stunt. They moved the date AGAIN, costing me ANOTHER day of work!!! And again, no notice or warning at all!!

Order 3 fans online on 26th May, received one fan after one month, received another fan today that's 8th june. But the problem is that their site is now showing that all three fans have been delivered and their customer care is not picking up the phone. From my experience, you should not buy online from Home Depot until or unless you have all the time and energy in this world to waste on tiny purchases.

I made a bulk order of a bunch of landscaping material and odds and ends. The first issue came from the curbside pickup order where the young kids who were loading stuff into the truck were aggravated I didn't help enough. Even though social distancing was being mandated at the time and they had no masks. Second problem began when they sourced the 'garden soil' to a local supply yard who doesn't even have garden soil, only poor quality top-soil. You pay extra money for bulk garden soil from Home Depot online.

Went to our Oro Valley AZ Home Depot and was dismayed, annoyed, disappointed that only a handful of staff were wearing masks!!! Makes me think they are not mindful of the fact that everyone can be vulnerable.

Got some cabinets for a small kitchen remodel last fall and had a great experience with ordering ahead some in stock ones and picking up. Did the same thing for only 3 lower cabinets. Ordered on Monday, didn't get a pickup notice until late Saturday evening, and then only had 7 days to get them. I called three days after waiting and the phone rang for 30 minutes, and once I got a life person was told we had to "wait a few hours after ordering". I explained we waited 3 days and had to call off our contractor. At that point they made a lot of excuses of why it wasn't picked (really busy, less staff, etc). I could've gone into the store and gotten them the next day but I assumed due to covid, it was encouraged to do curbside ordering. They made no apologies or even could tell me when I could come get them. I had not way to cancel the order also, so I was stuck.

I purchased a rolling scaffolding system, special order at the store, during pick up, upon inspection I found critical parts missing, the store offered zero assistance to help get the required parts and treated me as a nuisance and simply kept passing the buck offering zero resolution.

Found out my tile was discontinued & my order was cancelled. Everything for redo was based on that tile. Customer Service Rep Jordan/Utah found me last 9 boxes in NYC arranged them to be held and saved my project and my day. Home Depot takes care of the customer with the products and the service even after the sale is complete.

Delivery prices have gone up. It used to be $8.99 now it's $45.. A Company that has billions can't give decent priced home delivery... Being retired it is hard for me to get around and can't afford big delivery prices. They rip people off.... Their excuse was that they have to have an employee do the job of getting the item and getting it ready for delivery.. Big deal is that not their job.. When you go to their store you have to self check out because they're too cheap to have cashiers working. They make the customer work for them for free and check out their stuff.. Home Depot would love to have robots running around doing work so they would not have to pay anybody wages..

Had the most worst experience ever....I always use to shop Appliances from Lowe's and never had any bad experiences and they are very professional. This is my second worst experience with HD. First time I ordered lawn mower and after one month of wait my shipment was lost. 2nd time it was refrigerator and wrong refrigerator was shipped....it seems that HD is on a mission to spread Corona Virus as delivery people were not wearing the mask and fuming all over inside the house and walking here and there with long breaths....I am really scared now. On confronting them for this, their reply was, "As lockdown is opened our guys are not required to wear the mask." So folks be careful, I won't be relying on HD ever again and shopping from them. They have no sense of social responsibility.

The past few years I went to Home Depot to get my annual plants. I prefer to spend a bit more by purchasing individual plants and potting them myself versus hanging baskets ready to go. On average $250+. No more! Home Depot is just so unorganized to easily find the plants I want in a timely fashion. Some petunias over here, some petunias over there. Why aren't the Begonias in the same spot they were last year or even close proximity? Why do the stickers on the plastic container not have the name of the plant on it?

I ordered a fridge and microwave from them. Delivery guys show up and call their company to call me to say they cannot make it down my driveway. I walk up the drive, and the driver tells me they can't because a limb might damage the truck lights. I tell them that a moving van much larger than their truck was just down the driveway. I also have a cement mixer, a dump truck and a semi tow truck down the drive recently. They leave. I call carrier and the lady I speak to looks at pictures they send and says she does know why they could not. Never hear back from her.

I place many online orders with Home Depot, and now have a big problem. I did not receive items I ordered and paid. There is no method to email or chat to HD Customer Service. I have many hours logged on that 1-800 number that nobody answers, stay on HOLD. I go to my local Home Depot, and they say they cannot help me. It has been six weeks so far and I have no ide what to do but stay irritated and mad.

On 18 April 2020, I ordered a Ryobi Riding mower from Home Depot. Anyone can research these, they're expensive. Within a day or two I received an email stating this was back-ordered, I accepted this as the COVID issue likely causes problems. By early May I hadn't heard any more. When I looked up my order online, it wasn't there. So I called customer service on 4 May. They saw there was an issue and promised to resolve it and get back to me within 24h.

Went into the North Phoenix Home Depot to look at carpet. Noticed that employees were not wearing masks, and there was no hand sanitizer available at the doors. Also, I noticed that most customers were not wearing masks. This establishment seems to be thumbing its nose at the recommended safety guidelines for opening and attracting all the rebelling crowd. I will shop at Lowe’s where safety is being prioritized.

I ordered a shower on 5/11/2020, I was told that the unit would be delivered no later than 5/21/2020 due to the COVID-19. Ok, I got that, perfectly fine. Order stays online confirmed a date of 5/21/2020 right up to that day. 5/22/2020 comes, no shower... Also no call or email as to why. So I lost a day at work on 5/21. I call customer service, after being on hold for 53 minutes, I talk to customer service, very nice woman, very polite. So she states the carrier is way behind and it will be another week. UNACCEPTABLE, I hired a contractor and had set dates. So the next week comes. Still no shower. I call customer service, on hold 58 minutes. Comes on, can’t figure out where my product is. Whatever company they ship with takes 24-48 hours to respond he said. Asked for a discount, nope, they can’t do that at this time. I will never order from them again. Lowe’s took two days to deliver a vanity from DC. Home Depot is delivering from PA, the same state I live in.

Home Depot may "look good" on the outside but, their customer service is, lackluster. You, or I, will spend upwards of a half hour or longer on hold - nobody, answers the phone. Calling corporate? Waste of time, no help. Bottom line: Zero help, none. Home Depot, if you want to lose customers faster than they walk through the door - you are succeeding.

We ordered 50 boxes and other moving supplies a month before our move. When Home Depot finally gave us an estimate date for delivery and we realized it would be AFTER our move, we tried to call them to cancel the order. It took us almost a week to get through but we finally got to cancel. Yay? No... Because they delivered it anyway TODAY, a week after our move. Now, the buyers have a ton of moving supplies they don’t need delivered to their door, we have paid for stuff we don’t have and don’t need anymore and that we actually had cancelled!!! Thanks Home Depot.

Just returned from the Home Depot in Gastonia NC. There was no wipes at the entrance to sanitize the buggies and not one worker was wearing a mask. I've always have been a loyal customer and have built 2 houses using the majority of materials from home depot, but next time I am going somewhere else.

Ordered flooring, backsplash, countertops. Do not remove baseboards when removing and replacing tile, offer only one contractor, installed wrong countertops, didn’t hook dishwasher back up causing dishes to break, delivered wrong flooring. Refuse any compensation and can do nothing about countertops.

I will NEVER shop Home Depot online again! 1st, they delivered only part of my order. 2nd, one item they delivered was incorrect. 3rd, I then got an email saying my *entire* order had been delivered (and was billed for the full order). 4th, come to find out that the delivery guy, whom I'm now regretting tipping, apparently *forged my name* on the delivery receipt--I was home for the delivery and talked with him for 15 minutes, and at the end even asked him if I needed to sign anything and he said no! 5th, Home Depot has *TERRIBLE* customer service! Literally ***the worst I've ever dealt with in my life***. I've called well over a dozen times--no exaggeration--and been on hold for 45+ minutes at a stretch. The first rep who answered immediately told me she couldn't help me and I needed to contact the local store, and then just transferred me to the customer survey!

Ordered something online since for delivery since April 6. It's now May 21. No order came yet. Every person I talked to from store to chat can't help. I want to cancel my order but was told I can't because it's shipped. Status shows tracking number but tracking has been marked ready to ship since April but nothing happens till now...They don't want to give the money back...I use to like Home Depot but this is a very bad experience. No one can help or at least try to help. Very disappointing....

I ordered a Gazebo online $1600. It's now been 35 days and I have not heard back from them as to my status. They have my money and I don't have my product. Their 1-800 number is useless and the store can't help. Twice I was on hold for over 2 hours and twice they hung up on me. NEVER again will I shop there.

Do not use Home Depot for your rain gutters! We paid $2,497 on 11/8/18 to have new gutters put on our brand new home of 7 months and have spent the rest of the time fighting to get our property repaired.

We purchased this carpet from Home Depot 9 years ago for our bedroom along with some Home Depot cheap "on the roll" carpet for our basement. The cheap carpet has held up great. The Shaw's Martha Stewart carpet color was a charcoal black when we purchased it and now has faded tremendously and has turned ORANGE, even in non traffic areas such as stair risers and along our trim. Home Depot had the carpet inspected twice. Both inspections came back as "inconclusive" and Home Depot denied our claim. Home Depot told us it was an environmental problem in our home that has caused the carpet to fade and turn orange.. .Not sure how this possible when the cheap carpet is totally fine and there are several other reviews of Home Depot Martha Stewart carpet with this SAME problem. The bottom line is the Shaw's Martha Stewart carpet is JUNK and Home Depot does NOT stand behind the products they sell!!!

Updated on 05/27/2020: So after cancelling my bank card and shutting it off, they sent me a email stating my order has been cancelled after I asked them twice to cancel it. They stated in the email on May 23rd that there will be no charge to my bank card, yesterday May 26th they charged my bank card even after the fact I shut my card off and flagged them.

Home Depot in Harrison Ohio ISSUES... 1st Problem- My husband and I ordered a marble countertop at the store. We told the salesman the countertop will be installed in the kitchen. After the purchase we were told to go to the stone yard to close a stone slab. Luckily the people at the stone yard company contacted us to let us know marble is a bad choose for kitchen countertops because it is hard to get stains out of marble. So we went with granite and the stone company would guarantee the granite stone for 15 years, the marble they would not. Home Depot should had known this.

We stopped at the Airdrie Home Depot. I wanted bedding out plants and some wood and trim. The only door open was the contractors entrance which was okay... But every aisle was filled with crap and maneuver with a cart was a smash and bang. Then we got to the gardening department and the doors were closed. We had to pay for our indoor purchases before leaving the store and going around to a separating entrance for the gardening section. I left and went to Home Hardware at least it was a comfortable shopping experience.

I have no use for a card that puts a 14 hold on a PAYMENT TO THEM!!!! They take the money from my bank and then refuse to apply the payment to my available balance for 14 days! So they hold my money for 14 days, but charge me interest on the money I borrow from them on the card! Yea, no thanks! I even called them as my cordless drill went down and tried to get them to update my balance so I could BUY a new one from them! No dice. Told me it was set to be released tomorrow on 5-19-20, and there was nothing they could do about it.

I went to the Home Depot store #0728 here in Knoxville on Saturday 5/16 and was stunned. Only one associate was wearing a mask - even if they do not care about themselves they should care about their customers. Why are they not required to wear PPE? I left the store and went across the street to Lowes and all of their associates were wearing mask. I will no longer shop at Home Depot for this reason - if they don't care about my safety then I will go someplace that does and that happens to be Lowes.

Home Depot blocks negative on-line reviews of their products. I tried 3 times to post a negative review on one of their products, and they blocked the review all 3 times. They don't say why they blocked it, they just block the negative review.

I rented a dump trailer from HD tool rental on 5/17 from the Cleveland, Ohio store on Brookpark road. The tool rental experience was not as advertised. The tool rental center associate was pleasant to work with. She admitted to the lack of training they receive. "The guys just drop off equipment, and we don't know about it, and we aren't trained on it," Well, that's unsettling to hear. The do it yourself really has to figure it out, huh? If the associate can't educate a customer properly, then the customer can't use the machine properly. It sounds like a lawsuit when someone seriously gets injured. Great conversation to have when renting equipment.

Home Depot has gone completely downhill. It takes 20/30 minutes to find floor staff. Unlikely to find anyone with knowledge in the area required. Even more unlikely to find someone who takes responsibility to find a person who does. They are not training, or paying their staff well. It shows in their utter lack of concern or care to follow up or follow through. Not worth spending money with a company that doesn't value your customer. They have slowly drifted off the mark over the past 8 years, but now they are accelerating away from anything that could remotely be called customer service. If you have time and money to waste - shop there. I have been an extremely loyal customer for 20 years. This is a company wide problem not just a store issue. I will never step foot in the place again. Buyer Beware!

I placed an order online for Dewalt 12" compound miter saw. it said delivery by May 13, the day came no saw. Order not filled yet. no estimate of date just an email they will let me know when it ships. I would have bought it in a store if there was a store with the product. I again checked a dozen stores in Georgia not one to be found. No products in a hardware store is unacceptable. The quality of service and customer service has been steadily declining. How can you sell products and promise dates when you have no product. Internet is not the future of everything.

March 31, 2020 I bought a Whirlpool refrigerator at Home Depot, the refrigerator was delivered on April 9 and the person who made the delivery said that we should wait 3 days for it to cool down well, but I kept waiting for one more day and it didn't cool down. I decided to go to Home Depot and claim and a representative indicated that I should submit my claim directly to Whirlpool since Home Depot did not make returns.

Long time patron, with short break some yrs ago because customer of service. Switched to Lowe's. Few yrs ago, decided to try HD again. Things at this store seemed better so I continued patronizing. This evening I went to HD to purchase indoor/outdoor carpet & PVC board. PVC board - helped by "Junior" who deserves 5 stars. Afterward the good experience ended.

I purchased a lawn mower online that arrived in terrible condition. It was rusted, dirty, scraped up, and had sun fade damage. On top of everything, it would not start :(. I tried to call the Home Depot customer service line and was on hold for 41 minutes and then disconnected. So, I found someone with a trailer and we went to Home Depot because I needed the lawnmower. The lawnmower was not in stock and they were very rude because I purchased online. The asst mgr - Danny - basically said it was nothing he could do. I asked him why my 41 minutes on the phone, my over an hour in the store, and the fact that I wasted time waiting for the delivery didn't warrant a simple customer service gesture. He said, and I quote "oh no, I don't barter", which is not what I was asking him to do. Absolutely will never shop Home Depot again. I spent my $2000 with a company that cares about their customers.

I walked into HD to buy plants, I walked out by the Frigidaire Electric glasstop air fryer stove. To my benefit it was on sale. I did have to purchase the plug in cord, that was extra $25.00, I paid extra $25.00 to have the old one taken. Delivery was free with the purchase of the stove. HD delivered on time and was quick, efficient, friendly. The only downside to this stove is you have to buy the air fryer tray separate, I was not told this by HD. That is a extra $50.00. The amount I paid for this stove should of included it. Frigidaire is stating the air fryer tray is not essential. For real? That's whole point of buying this. You also need to use a cookie sheet 16" under the tray to keep crumbs, grease from falling.

A pandemic experience. On April 29th we ordered a Maytag 19.7 cu. ft. Frost Free Upright Freezer. It wasn't our first choice but had the overwhelming advantage of being available for delivery on May 11th. Late on Friday May 8, we received an "update" on the delivery stating that delivery would be delayed until July 18. Having a lot of frozen meat with no place to put it, we had no choice but to cancel the order and try to obtain one somewhere else. Home Depot wasted 10 days for nothing. Home Depot should not sell merchandise they don't have. Once they accept an order, there needs to be a product within their control that they can put the customer's name on. And shame on them if they divert products to "higher priority" customers.

I signed up online for Home Depot credit card but never received discount as promised. Once I filled out the application online then I had to call to complete the application – something they don’t tell you online - so after all of that I went online to complete my order and to receive my $25 discount as promised and as confirmed by the associate I spoke to, only to learn when I submitted my new Home Depot account number and temporary three digit code, that I did not receive the discount. I called customer service to question this and was on hold for nearly an hour having to listen to their advertising messages playing over and over. Finally, I heard ringing which sounded like my car was being transferred to a live agent only to find out that I was disconnected. What a waste of my time! Home Depot is the absolute worst!

I buys thousands of items a year from the Home Depot. I also have to return items because it is easier to get my contractor everything he might need than to run back and forth all day. The cashiers are too lazy to look through dozens of receipts and just run my driver's license instead. They have then given me store credit instead of credit to my credit card. This has caused my license to be run and ultimately froze my ability to return an item EVEN WHEN I HAVE A RECEIPT! The store says I should have no problem returning an item but of course when they run my license it blocks the return and they just say "SO SORRY" not their problem. The managers won't even do anything. After being on hold and disconnected for almost 4 hours I was told a manager from corporate would call me, NEVER HAPPENED.

I ordered for pickup then found out would take weeks so called to change to delivery. HD on phone told me just cancel order and place new one. Order never got cancelled so they took my money twice now. They took over 1000 out of my account for a two week period first $250 order and I can't get my money back. No one will help me after hours of calls.

My experience is about Home Depot customer service. After calling and being told the wait would be 30 minutes I was on hold for 50 minutes before I reached a customer service rep. This call was due to trying to change the final address of a product I ordered. Now the rep was trying to get the shipper to change the final destination. No luck. Then tried getting UPS to change. No luck. What is the point of living in this digital age where customer service is useless. Might as well be a computer. I will no longer be shopping with Home Depot. Lowe’s has better customer service.

We received an email after we finally received a case number for a greenhouse we ordered mid April to be delivered 5/5. This is AFTER the shipment was suppose to arrive and AFTER 4 hours yesterday to attempt to see what was happening. We were dropped several times after waiting over 30 minutes. Then to be told by the CS, Home Depot knows nothing and the shipment will get here when it gets here due to Covid.

I miss small Mom and Pop Stores. I rented a floor grinder for 150.00. When I got home, I tried it for about one minute and discovered that it was wrong for the job. I immediately took it back and asked if they could reimburse at least part of my money since I couldn't use it. They had no flexibility and charged me the full amount. I know that I signed a contract and that they don't have to help me out... They would not. No negotiation, no mercy.

5/5/20 Ordered bagged pond pebbles, the photo CLEARLY SHOWS SANDY GOLD PEBBLES. Item 048834000285.. No option for color offered. So we ordered 20 50-pound bags 1,000 pounds of this depicted gold pebble. Flatbed delivered, oh and it’s covid19 time. So the material is packaged. No signature taken. Truck leaves. The pebbles were a mixed gray, clearly not what ordered. Called store in Robbinsville... "Sorry Covid19. Can't pick up." We can wait till hell freezes over or 1000 pounds of rock can be brought back By 2 seventy year old seniors. You can use this virus for all it’s worth, but the replacement patio door I was looking at ain’t gonna be from HD. I put the rocks down. I hate them, and every time I go outside it is a visual reminder why I refuse to shop HD.

I operate a small business and am also considered essential in the world of COVID 19. I placed a large order on the Home Depot site. What an experience! I tried to have everything delivered from the local store, but the wizards at Home Desperate dispatched my order to the corners of the globe. Item are coming in one at a time, others that are missing are now listed as delivered although I have not received them, and to add insult to injury, after I called the local store to track down the missing items, they added an $87 express delivery fee. The site states specifically that there is no delivery fee for orders over $45, and at $300+ this order qualifies if I understand 4th grade arithmetic.

‪Their mulch came with termite. Now I have termite in my home. Good job!!!‬ 19 years in the same house without termite until this Year. So, it was a bad idea to uses the mulch from your store in Caguas, PR.

I ordered some lumber to be delivered to my home 2 1/2 weeks ago and paid with a credit card on-line. The local Home Depot has the lumber in stock according to the website. After no progress on the delivery status, I have been trying to communicate with someone at the company over the past few days to either get a timeframe for this delivery or simply cancel the order. I realize business is challenged by the pandemic, but Home Depot has over $400 already posted to my credit card! I presently have two phones I'm on hold to speak with someone, one on hold for 2 hours and one on hold for 45 minutes. It was easy to place the order. It should be equally as easy to cancel it and get my account credited.

I shop all the time in Home Depot and have had terrible experiences with careless idle staff etc. I always had to look for a mature salesperson, otherwise I was better trying to get what I needed myself. I dreaded going there!! Since Covid 19 pandemic I have ordered online and just pick up at the store. I went to my local store in Yonkers this morning and my goodness I was blown away with the service I received. The (all) associates my husband and I met were above and beyond helpful. They were true professional in every manner of the word. Friendly, helpful, aware of the mask/distance rules, and they knew what they were talking about. The garden center was excellent also. Thank you Home Depot Yonkers, keep up the great work and stay safe!

I went to Home Depot to buy a new refrigerator. I asked the sales associate if they give a military discount, he told me they do not offer a military discount. I told him Lowe's does is he going to match their price?? He kept trying to set up a delivery date as I'm showing him Lowe's price. I walked out without a refrigerator. They lost this first responder/veteran of a foreign war business.

I order two orange trees that were in stock. Waited three weeks to be told they are delayed and then only one orange tree turned up. Do not buy online with Home Depot. I will not shop with them again. Waited two hours to speak to someone and all she said is sorry. Her name was Alicia. Well Alicia that did not help. I am furious.

I went into Glastonbury store to buy sanding belts, drill bits and picked up a couple of lettuce plants and marigolds. A gentleman standing 6 feet behind me complained that the store Associate wasn't wearing his mask. The Associate refused when asked by the gentleman. The male customer loudly asked for a store manager. While this customer left the line, the Associate kept working without mask. I stated to him that wearing the mask was for our protection. The Associate yelled out to me "You shouldn't even be in the store". I was stunned and confused. In the interim, other Associates began surrounding the area telling the 'rude, non-mask wearing Associate to keep quiet.

Updated on 05/04/2020: This is an update: Yesterday, late 11:00? I submitted a review. Today, I will add to it. After spending 45 Minutes at the register & being told Home Depot would not ship the reed fences, I went to look at my Rental Car. It looked long enough, so I bought the fences and a few other items as well. The fences, I noticed are about the same price as the discrepancy. I may have been charged twice for them; once with the "Reclaimed amount" at the first Register and the second time at the second register when I actually bought them.

Ref: Order # **. I have ordered one item on Apr 13 2020 on Home Depot website and till Apr 30 2020 there is no shipment of item - The worst experience with the worst website (There is no cancellation of order, and toll free number is not working). Hate it.

On April 26th a purchased a brand new outdoor dining set. On April 29th the set came delivered to my house. It was raining so I brought in the chairs that were already assembled. I then realized that the chairs had stains on the cushions and were floor samples from the Central Islip store which is located in a town with a high rate of coronavirus cases.

I bought a riding mower from Home depot in Cadillac Michigan. It had electrical problems so, I called Troy-Bilt and was told I had to bring it to a local repair facility. Long story short after 3 tries and $300 I was told by both Troy-Bilt and the repair facility that I was causing the problem. I finally called Home Depot and begged them to take the mower back. I was asked to drop it off at the store. Not only did they repair the mower but, they refunded $150. I will never buy another product built by MTD but I will buy my next one from Home Depot as I will everything else I can.

Probably my worst experience with any retail store. On April 16, 2020 I placed an order online for fence material. I can’t move into my home until I have a fence built for my dogs. When placing the order it did not give me the ability to select a delivery day due to COVID19 and said that a member would be calling within 24hrs to schedule a delivery day. I didn’t hear anything for 3 days and figured they were having issues due to the current situation. I finally decided to call and the women I spoke with at the N Thornton location said that it was my fault for not selecting a day. I explained what happened and she said that she wouldn’t be able to deliver until April 27, 2020. I understood given the COVID19 situation. She set April 27, 2020 with a 14hr delivery window of 6am-8pm.

After sending an email to Home Depot customer service I receive a notice to call 1-800-466-3337 for open, online orders. I have been on the phone for 35 minutes waiting for someone to address a question regarding a recent online purchase. Very disturbing. Believe me I have better things to do than monitoring my phone, and writing to Consumer Affairs. I might have to cancel this special order and try Lowe's.

I ordered two smoke detectors online. I logged in and after putting in my zip code it automatically pulled up that the store we shop at was local within minutes from our house. So I ordered the two smoke detectors and when the order was completed it came back that they would be sending our order to a Home Depot that was over a 2 hour drive away. When I called the Home Depot customer service number provided and waited an hour to speak to an associate, I was told they were unable to do anything about it at this time. But if I called back in 2-3 hours and waited another hour for someone to answer my call, they would probably be able to help me then. What?! We will not be ordering anything from Home Depot online ever.

March 21, 2020 We purchased a pressure washer using a Home Depot Credit Card. March 25, 2020 We tried to take it back to the same store it was purchased from. Due to COVID-19 the store was allowing limited access and a rather large line had formed outside. We call the store's customer service to see if we could wait to return the equipment. The representative said that due to COVID the 30 days had been extended to 90 days, if it was purchased using a store credit card we had up to a year to return it. I advised her that it was a gas powered piece of equipment, she said that didn't matter. So we left to return at a better time.

I brought a total of three gallons of the Behr Cement Grip paint. I followed all directions and watched two or three videos on its application. I put down two coats and initially it looked very good with no bubbles or signs of water underneath. Approximately, two months later it started to bubble and peel in areas. At this time 95% of it has peeled and I don’t know how to get the rest of the paint off. I also have a full gallon that I was going to use for touch-ups. But, now I won’t be using it and I’m out fifty dollars.

We ordered paint the beginning of the month because store always has a line due to Covid-19. The paint never came. We tried to cancel the order and my husband was told they has issues with the vendors and would cancel the order and send us a notice within 72 hours. Tonight I spoke with a CSR via text and was informed they couldn't cancel the order and would charge me for it when it ships and if I wanted a refund I would have to return the paint to them. In other words pay shipping on 5 gallons of paint to send back. Meanwhile I've already went and purchased 5 gallons to do my house because I was under the impression they were cancelling. Upset is an understatement.

I ordered two items on 4/9/20. The first arrived no problem. The second item which was an outlet to plug an RV into was “shipped” on 4/14/20 and due to arrive 4/16/20. It never shipped. Despite calling emailing and texting. I finally got a response when I told them to cancel the order. This was after five days of texting, calling and emailing. In fact I received responses from texting which were inquiries for more info. I supplied the info only to be thanked for the info. They did not ever get back to me again to answer my question. Horrible service do not order anything from Home Depot. As I stated they did get back to me to ask questions but not to answer mine so this is not due to the pandemic. Their service is just horrible.

Cannot even contact customer service...Tried calling them, AT LEAST 5 TIMES, no answer for 80 minutes then it gave option to call me back, and no call back...Also tried texting option, no agent reply for last 3 days...worst experience ever.

I placed an online order for two patio sets. Upon delivery, we received one and a half sets plus someone else’s order. Because of the virus, their ‘vendor’ was unable to put the sets together as they typically do, so we didn’t realize the error until after they left while putting it together ourselves. I immediately contacted Home Depot and was left on hold for nearly an hour twice. This is when I resorted to the text option, only hearing back every few hours telling me how busy they were. I finally heard back from an actual human around 1am telling me to call back in the next day. That is what I did, and continued to be placed on hold- resorting again to text.

Just awful, I've never had an experience with Homedepot.com that wasn't a big hot Mess. A recent "Express delivery" order that was scheduled a week from the order date, with a 14 hour delivery window, never showed. No notice was given, no contact attempt was made, but a check of the order status the next day shows the delivery date is now another week away. This is Home Depot's version of express shipping for $80. Now I have been on hold for 30 minutes trying to cancel the order, as there is no way to cancel online. This is like a company in a developing country, just awful.

We placed a mattress’s order 2 weeks ago. They haven’t called once to update the status. I called a lot of times past 2 weeks waited more than 3 hours on the line no response at all. This is my first Order with them and this is very bad response I have received. I texted them, not even once they replied. The delivery was supposed to be in 2 days but it’s been more than 2 weeks. Can’t believe on such a service. I wish now to cancel my order and get my money back. Tried but not responding on my calls. We are really frustrated. Hope this issue resolves

I ordered a Cordless Reciprocating Saw on April 7th, I will need it in the new house I am moving into on May 1st. They mentioned "Estimated Arrival 3 - 9 days". On april 17th the order is still not shipped. I tried contacting customer service via email: That feature is now disabled? I tried via chat: After 2:30 hours of waiting they disconnected the chat window. I tried via the phone: 1st time the line was cut after 38 minutes of waiting. I tried via the phone again: 2nd time. After being told the wait time was over one hour they hung up after 45 minutes. So no customer service at all. I will be moving in a few days and have no way of changing the delivery address or cancelling the already paid for order.

After ordering a washer and dryer from Home Depot, delivery was rescheduled three times at the last minute on the day that delivery was expected. When I tried to get in touch with Home Depot customer support I was put on hold for hours and then hung-up on three different times. On occasions when I did reach representatives through the various delivery tracking phone numbers they offer, the representatives were not empowered to resolve the concerns, expedite the already delayed deliveries, connect me with staff empowered to resolve concerns, nor to provide discounts or rebates to mitigate the imposition caused by delays.

I purchased two desks online. They sent an email with shipping information that day and took the money from my account that day. The desks never arrived after around 10 days, the tracking information was not updated, and could NOT reach anyone via phone for 2 days (remained on hold for very long periods). Had to call a different number with a different prompt (appliances) to reach someone.

I called this Home Depot (2011 Keller Springs Rd, Carrollton, TX 75006) ahead of time at 972-242-8437, spoke with someone in tool rental, and confirmed that they would be able to repair my Kobalt lawn mower. Arrive at the store, bringing the lawn mower inside with me, and only then does the staff at the tool rental counter tell me they will not repair Kobalt products. A sign posted outside requesting that I dial 972-242-8437 made it easy to verify that it was the same place. Now, this prank would be in terrible taste at the best of times, but during the pandemic, it is criminal behavior. I will never spend another dollar at any Home Depot again in my life, and I will urge everyone I know to do the same. I would give zero stars here if I could.

I noticed when waiting that every employee came within one foot of every customer. Don’t they watch the news. Management was not supervising. I have a feeling the store will shut down if authorities come by or at least charges should be given.

I like my chairs! But the delivery man just set the large box against my door, barely knocked, only because I was working from home, desk right by door was I aware. Opened door and he was already to bottom of the stairs almost to his van. Not making sure someone was home to grab or sign for package is very unprofessional and not assuring my product wouldn't have gotten stolen. This delivery was on the 7th, today is the 9th and I just got a text stating my package is out for delivery. I never got a text stating package was delivered! This is poor communications and service! Get a better delivery system and provide a receipt! Home Depot is a large enough company in which they can provide better service!

Called customer service to complain about delivery drivers entering my home, without any mask on. Possibly putting my family in danger with Covid... However they blew me off. Saying PPE is not required.

I have wasted days of my life online ordering at Home Depot. I have consistently have orders like steel fence panels, shower enclosures, vanities come in severely damaged. The re-ordering and waiting times either at stores or the 1-800-# is unbearable. I am on the phone now waiting on hold for 33 minutes as I write this review. I could write a very boring and tedious book about how bad their shipping is and how long you will wait for your order to arrive. If it ever does, my order now has been in limbo in another state for ten days and I just wanted to send a message or a quick way to check the actual status of my order.

Because of the virus, I ordered some items to be delivered to my home. I was told that it would be delivered Monday 4-6. I went to track the order on that day, and was told that they hadn't even bothered to ship it out. They blamed their paint manufacturer, but I also did not get my grass seed or window shade either. If they had been honest with me and had given me a realistic delivery date, then I would not have torn the room apart waiting for paint that hasn't even left the factory yet. I can be patient dealing with an honest company, but I feel they are giving out false delivery dates to increase their sales.

We did a renovation project at our home, using Home Depot for kitchen and bathrooms. Home Depot did well with in store help ordering for the kitchen. Unfortunately, Home Depot failed with a duplicate shower order (in store sales person did not know base included with the shower and ordered a second), and delivering only 3 of 4 parts of a bathroom vanity, botching the reorder, and then cancelling the vanity order because it went out of stock. We were unable to do the renovation of one bathroom, and with the COVID-19 crisis, it is uncertain when we will be able to do so. No reply to electronic communications and unable to get through by telephone. We understand human error, but are frustrated that Home Depot is making it impossible to solve.

I have both a personal and commercial account and as of yesterday they are NOT offering any help or deferment of my credit card payments. I am out of work. I have ALWAYS paid my bill on time for years and do NOT want to damage my credit during these uncertain times. All I am asking for is a little help until this situation gets better.

I am always doing home repairs. Recently made a large purchase at Home Depot. Get an email from what appears to be home depot asking for survey of purchase experience. After survey free gift for doing survey. Free gift only shipping and handling. Beware trial not free gift. Bill you for shipping 1st then you get billed full price for gift lol 15 days later. I immediately called 800#. Agent confirmed not gift. You will be bill on your credit card for full price of ** gift scam. I demanded full refund immediately and got confirmation email. Basically once you get it surprise!! I wonder why a company like Home Depot would team up with deceitful online survey companies. Only hurts them. Thanks if you read.

Approximately 19 March me and my best friend which happens to be ** win up to the Home Depot that is located on Sanderson in Florida. I had went to the garden section 1st, ain’t got a whole bunch of inside plants as well. As I went outside to get a blackberry bush, was followed by eights security officers. I went down the command strips, the aisle to get the command strips as well as the things to put on the loss of your door knob don’t make a hole in it. I had over $200 worth of items in my basket. They asked my best friend/sister why I had all that stuff in my basket and have yet to pay for it and she, at which point one of the coworkers called my sister the N-word and the other coworker called me a **.

I went to Home Depot to get a quote on replacing two 50 Gallon Water Heaters. I was given a sales pitch and told many reasons why I should buy from Home Depot. One of the main selling points was that they worked with fully vetted installation contractors. These “Home Depot Approved” contractors were marketed to me as: fully licensed, insured and that they warrantied their work. My experience was quite the opposite.

I ordered three appliances for delivery. We were scheduled for delivery and given a generous 4 hour window from 3 to 7 pm. When it became obvious they were not going to arrive within the stated time, I called the 1 800 number provided. Actually I called three times and was assured that my appliances would be delivered, that all items on the truck would be taken care of. On my last call I was told that it was not unusual for deliveries to take place as late as 9 pm. Needless to say, my appliances did not arrive and no one called to inform me of this or to offer up a new delivery time. I spent several hours trying to find out where my appliances were and when they would be delivered. These items were fully paid for, by the way. Home Depot contracts with a third party to carry out the deliveries. Apparently this third party has no interest in customer service and Home Depot is okay with that.

When getting lumber supplies from this store, you're far better off going in a choosing it yourself. When ordering it online, having it delivered or store pick up, they must give you the crappiest pieces of warped, broken pieces that they have in stock. Time to shop at Lowe's from now on. I have lost faith in this store since this is not my first time experiencing this problem. Extremely disappointed in the quality that Home depot supplies.

I bought a dishwasher from Home Depot and wanted them to install it. When the dishwasher was delivered on 03/11/2020 the delivery people said that they aren't going to install it. After talking with them they called their supervisor, they were told there would not be enough time. Then they looked at the shut off valve and said it's corroded and they can't. I then went and turned off the valve myself. So, I refused delivery. Called Home Depot and asked if there would be a problem of getting my money back. They said no problem. but when I arrived at the Home Depot, they could not. This used to be my favorite store, but now it has become like Sears. They mess-up the door I ordered last year and the refrigerator.

Anne with the Home Depot customer service department gave me AMAZING service over the phone. I called to ask if they could place my order that was declined due to my Visa gift card and they did and not only that but they discounted my order for the hassle of waiting. Overall this was an excellent customer experience!!

Recently installed a Kohler kitchen sink to discover a dent on the left side. The sink strainer was missing as well on the right side. Since the sink was installed and cutting was involved we decided to keep it and ran out to buy the strainer. I went to customer service to explain the dilemma, the girl acted like she had no idea what I was talking about, so I left and decided to email Home Depot with a picture of the dent, and photos of the receipt for the sink and the drain. When I didn't hear back, I emailed Kohler with the same information and concern. Not a word back. Disappointed in quality of product as well as quality of service at Home Depot in Naples Florida. Can't say we won't be back as they are the only game in town. Unfortunately, it appears they feel like they don't have to provide service.

I purchased LG washer and dryer along with extended warranty from the Home Depot in Burnaby, BC., Canada back in 2018. After my dryer stopped working after a few spins. I called the extended warranty company with no response. After a few tries, they sent an LG repair man who just stood by the dryer and left after. I was shocked and called the Home Depot to look into this matter. I may have made over 10 calls and finally a tech from another service company came and repaired the dryer. The Home Depot manager handed me a $280 gift card just to get over with the issue.

My husband needed shop lights. We found those by ourselves. Then we walked through the shelving aisle and he saw a workbench that was out of stock, but that he was really interested in purchasing. He was hoping to buy the floor model. No one was available to assist, so he asked the associate in the adjacent paint department for assistance. That employee said he would page the shelving department employee to come see us. We waited for probably 15 minutes before my husband wandered again to the paint department, when he again asked for assistance. The paint department employee then said that he would contact him again. We waited for another 10 minutes before my husband asked a THIRD TIME.

I'm home for a very short time due to being on leave with the military. With that being said, my time is very important to me. I came to the Home Depot on North parkway in Huntsville, Alabama to purchase a grill. I asked for help because the grill I wanted was on the highest shelf in the store, wrapped, and tied up. After asking for help, I was told that someone would be with me in a minute. Keep in mind it was 8 PM on a Saturday and was not busy are all. I waited around 30 minutes for someone to help. Finally, someone who I thought was helping came over. The girl who called for help asked this employee if he could help a customer with a grill. The employee said no. I'm not sure if he was joking or not but he kept walking. At this time, it has been almost 40 minutes. I then, went to the aisle and my girlfriend was on an employee ladder attempting to get the grill down herself. That is how terrible the service was.

I am the director of Electrical field operations for an electrical company. Sometimes my guys will either lose the receipts when they pay cash for material. I had some items that I was going to return. Mind you. I almost never return anything without receipt. They declined me and when I called no one helped. I’m done dealing with this garbage company. From now on I’m going to Lowe’s. Easy I spend a minimum of 10 k a month at Home Depot. Good job losing a great customer.

We bought a gas range from the on-line store and were really disappointed in the delivery and set up services. We bought the full installation package for gas stoves, but when the delivery/installation team arrived, they said, "Sorry, you have propane gas, not natural gas, so by law we can't install this." It would have been nice to know this ahead of time. They said they would ask Home Depot to refund the installation service fee--I haven't checked whether this has happened. Then as he was leaving, the delivery man said off-hand that the whole top of the range would need to be re-configured for propane. What??

To purchase a refrigerator with a warranty or installation you must purchase a water line kit also. No one can explain why, just it's Home Depot policy and a way of making more money. A water line does not affect the operation of the water dispensing or the unit.

I bought a Milwaukee packout toolbox kit with tools. After 30 days the bottom tool box lid is cracking. They want me to send everything back. I'm using the other tools for work. It doesn't seem right. Be aware when buying from Home Depot online.

I loved my experience with Home Depot sales dept, but the installers were horrible. About a week after they were done installing we saw the crack coming from both seams and we called them back to fix and they told us we had put too much heat on it. Mind you nothing was put on it that was remotely hot enough to cause any damage. Then they said we stood on the counters. We are both older and do not stand on the counters. The Home Depot contract states if you cannot get anywhere with them to call the Contractors Board, well that was useless they told us nobody at Home Depot or SurfaceLink has a license to work on Manufactured Homes but you cannot do anything about that. So after 40 years of waiting for a new kitchen I get one that has two cracks at the seams from shoddy workmanship and everyone says there is nothing I can do. Next stop attornies.

Hard to meet my expectations when order has failed to deliver for the 3rd time. No apparent reason for delay. Funds are held up permanently until Home Depot decides they are ready to meet obligation. No cancellation for slow order. They can keep delaying and hold my money forever.

When shopping for flooring, you have to pay for someone to measure - which they tell you will get credited when you purchase. The gentleman who came to measure was very thorough. He told me that I was paying for the measuring and those measurements would be mine. I had many rooms measured so I could stagger my purchases according to time and budget. However, when you get to the store, they will not give you access to measurements, we had to wait for someone to roam the store trying to find someone who could work with in flooring. Some random worker tells you to just pick out your product - no help, no guidance on sq footage. When you read many of the installation reviews, it doesn’t inspire confidence when they can’t even give you service before you purchase. Don’t waste your money on the measuring... Go to a flooring store.

I went to the garden department and asked a girl who was leaning against a pole if they had a particular plant, after taking a drink of her soda, she shrugged her shoulders. Used to be when you went there, you couldn’t find anyone. Seems that they’ve hired more people but none of them cared. I wondered if it was her generation so I asked a man who looked like he was in his upper 50’s, he at least spoke, “I don’t know.” Hell I know I never had an employer who would put up with that type of lack of service. Whatever they’re paying, it’s too much.

My family and I have shopped and purchased so many things at Home Depot over the last 20 years. Always a good experience. However, in January of this year, I purchased a couple items and then tripped over a sign that was placed on the floor in the aisle. The sign was not affixed to the floor and should not have been placed there. I fell over this sign and broke my wrist. My fall was witnessed by a store employee.

My husband and I recently received some misinformation about buying a new range from a well-meaning employee at a physical Home Depot location. One of the things she told us was that our experience would be the same if we ordered online v. ordering from the professionals in the store (the appliances department was closing for the day when we got there). We ordered a range online and literally everything but the basic delivery went wrong from the start. We are forgiving, and all of that would have been fine except that it turns out to be nearly impossible to get 1) an actual human with answers, or 2) reliable, good answers from Home Depot's online customer service line.

I purchased a dishwasher and paid for installation. First try they said I would have to replace the turn on valves. Paid another $125 and had to wait another week for delivery and installation. Guy came and took screws out of old one which was just 4 years old. They tried to lift it out and said they couldn't get it out because the tile was in the way and said I would have to have someone remove the tile, which had been there for 20 years.

The delivery company delivered our washer and dryer today. No issues with the appliances, but as they were leaving my driveway backing out they had one guy spotting him backing out and they took out a low hanging wire. The spotter didn't bother to look up as he backed up. I go out to take pictures and the driver shrugs his shoulders when I asked him what happened and they drove off never contacting a supervisor or anything. What kind of service are you running here that don't even report an issue like this?

I purchased a drill and paid part of the amount with store credit and the balance with a credit card. I wanted to exchange the drill for a different one that would work better for my task. I went to Home Depot to exchange the drill but was denied because I used store credit as part of the payment. This decision is by a third party company. They give you the run around about the issue and Home Depot says their hands are tied and cant be of any help. I didnt have the receipt but had my credit card and ID and the transaction was looked up but still denied. Now I'm stuck with a 125.00 drill that is pretty much useless to me and will have to spend another 80.00 for the one I really need. It's a shame that Home Depot cant make their own decisions on these things. I will NEVER accept store credit again.

I have been a Home Depot client since 1994.. Good service. The Home Depot personnel listens to suggestions and cares about customers. I highly recommended HD to all who look for quality and economic prices. Excellent product selection including building material and garden items.

We ordered the product online and waited a month for it to be built and shipped to our shop. The product was a whirlpool tub with shower surround. The online ad clearly stated it was built with tile flange. We got a call just after the order was done from Jose ** from SWCORP the manufacture in Florida. We ordered a right hand drain and was told that model only come in left hand drain. At this point we had not cut our slab for the remodel. I agreed to take the left hand model. About 3 weeks go by and our product is delivered to our shop. I open the box to find the tub that was sent is not designed for a shower surround and there is no built in flange to accept the shower surround sent with the tub.

Be careful with using HD credit card, I have a fraud charge on my card on a purchase in another state and for items I did not purchase and after I made the claim, HD send me a letter making me responsible for the charge. HD protects criminal stealing your information but not the customers. Be wary of buying with their credit card. No longer a customer, neither will be my family members.

Recently I had a very bad experience with Home Depot. We bought a washer for about $800.00. After 16 days the washer started acting up, the computer board specifically. They weren't very helpful! WE wanted a new washer since it was brand new and they would not do that. They wanted to send a very poorly rated co. out to check on it.

Do not get their credit card. They will not work with you anything whatsoever. Stay away from Home Depot. I had just cancelled my whole house window treatment and appliances for the new house which was close to 20k because of their credit card system just charged me 4k on interest without any notices.

My wife purchased a Home Depot gift card for me a year ago at Christmas. I went to use the card at self checkout and scanned it, the register said I needed to enter the pin number on the back of the card that was covered in a foil like substance to hide the number. Being at the register with nothing but car keys to scratch the coating, I rubbed through the pin number and was not able to use the card. After several attempts at customer service counters and two phone calls to Home depot customer care, I am unable to use the card even though it will scan at the register because they said there is no way to retrieve the pin on the back of the card. Customer care said once these cards become damaged or defective they are like cash and are deemed useless and should be discarded. BUYER BEWARE OF HOME DEPOT GIFT CARDS.

I ordered a Maytag dishwasher from HomeDepot.com on January 22. It was scheduled for January 28, and showed up with what looked like just aesthetic damage on the back of the machine, so I accepted it. But when the installer arrived on January 30, he identified other, structural damage to the machine that hadn’t been visible to my untrained eye, so I had to arrange to have another delivered, which was scheduled for last Friday, February 7. Install of that machine was scheduled for tomorrow, February 12, but I heard from their vendor Premiere that the Home Depot employee had scheduled a delivery, not an install, for tomorrow, and that no installers were available until Friday. At this point, I have had to block out TWENTY HOURS of my time (four hours for each scheduled appointment) for delivery and install appointments for this purchase, in which I have been unable to schedule appointments or projects for my business.

New tub liner and surround. Home Depot informed me that the standard time frame due to the holidays was as far out as 4-6 weeks, but they would put a “rush” on it in case it was possible to do it sooner than that time frame and he made that note specifically in the contract as well. I agreed, in anticipation of either the rush, or the 4-6 weeks worst-case scenario.

I would strongly recommend think before you do any purchase with Home Depot. Their return policy sucks big time. If possible buy from Lowe's, they are customer friendly and are very helpful. I bought a shower head online, because of some problems and moving around we couldn't find it on time to return in 90 days. When I tried to return after that the store won't take it because it was bought online and when I called them, they won't help me because it was past 90 days. I didn't even asked them to put it back on my credit card, I was ready to take a store credit or HD gift card.

I have been searching for a full appliance package for several weeks. Well, today 2/6/2020 I went to www.homedepot.com to look at possible sales. Lo and Behold the very first page was advertising 40% off appliances and when I scrolled down they had 4 appliance suites (packages) for sale. The one that got my attention was a package of 4 Whirlpool appliances (range/oven, microwave, dishwasher, refrigerator), all stainless steel, for $1,198.00. I immediately took a snapshot of the screen so it would make it easier once I got to the store. I drove almost 2 hours to the closest Home Depot in Knoxville, Tn.

I purchased kitchen cabinets from Home Depot. I was told the cabinets were coming from another store. I had asked for them to call to arrange for a specific day and time for them to be delivered. I am disabled and needed to have someone here to bring them inside. They do not bring them in for you. I came home one day to find my sink sitting in the driveway. I was not notified. Next day they called and said they were bringing cabinets. They gave me no option to set up a date. They also left some of kickboards outside my door without knocking or letting me know. When I called they said it was not them, it came from the cabinet company. I ordered from Home Depot. I'm sorry but if they can not find a more professional way of delivery then I highly recommend anyone to shop elsewhere. That is the last time I will purchase from them.

As I was ordering something on Home Depot website an offer came up for a $25.00 discount if I get a credit card. I did and I have made a purchase of $175.00 and no credit of $25.00. After 5 phone calls and numerous excuses I have decided to pay the balance minus the 25.00 and I cancelled the card. Customer service reps are terrible. I guess I will just become a Lowe's customer in the future.

Tracy and Donna were extremely helpful and genuinely nice people at the Chino Hills Home Depot. Both ladies were very knowledgeable about store products and were able to direct me in the right place. This is why I continue to shop at this particular store. Keep up the good work.

We bought a GE dishwasher at Home Depot.Com. We bought the hoses but didn’t need them. We took them to Home Depot in Terrell Texas. He processed the refund but called when we were almost home and said we had to come back and take it to another store for a refund. Nowhere on any receipt or confirmation does it give a specific store to go to. Really bad policy. It’s never a problem at Lowe’s. They refund at any store and their employees know what they’re doing. I will never shop Home Depot again. Too many hardware stores or Lowe’s to go to where they value their customers.

We needed a counter depth refrigerator no wider than 33 inches for a small space in my kitchen. This was one of the few we saw that met our requirements. We got the 5 year protection plan with it. We had it for 2 years when it started leaking. After calling and getting “we will get back to you with a repair person” for a week, we got someone to come out. They told us this Samsung refrigerator is known to have problems, he ordered a part and came back 2 weeks later to fix it. Fast forward 4 months later, water was collecting in the crispers and freezing all my vegetables with ice build up under the crispers. Home Depot sent the same repair person, he “fixed” a tube in back and told us if he has to come back again he will deem this a lemon and I can put a claim in for a new refrigerator. 3 weeks later, the same problem.

Do not buy a appliance from Home Depot.com. They have worst return policy ever. My mom got her washer and dryer on a Saturday she went to use on a Monday and it was making funny noises. We called Home Depot to get it exchanged Tuesday and they keep transferring us and keep sending to the manufacturer. They even hung up on my mother. I called again Thursday and they refused to do anything but refer us to the manufacturer. This is a brand new appliance - never used. We didn’t want money back. We just wanted a simple exchange.

I applied online for the credit card and they have up to $100 off on your purchase. I purchase only $500 so I can get $25 off I think is misleading advertising. I did not get the $25. I called. They told me I can get 1 yr no interest or $25 off. I told them that I want the 25.00 off so I pay off full balance and they told me that the $25 was going to mail me a check to my address. 2 weeks later I called about the check and Jennifer told me that I do not qualify for the discount because they already give me a $50 off, but I never received the discount. She told me the she can not help me repeating the same thing again and again. I ask for her supervisor or manager and she told me the is no body to help me. I ask her, "Can I call tomorrow so somebody can help me?" She said, "No, nobody is going to help you."

I had to return an item I had ordered online. The person I spoke to was very helpful and explained the return process. Unfortunately an error was made because I was told to return the open box to the store, and UPS would pick up the other 3 boxes. This started a long stressful saga of trying to get my refund. Apparently the store person refunded me too much for the one box I returned, so the “systems” at Home Depot can’t figure out how to refund the $250 I am still owed. They opted to send me a gift card for the amount, which was not acceptable, because I need the refund to pay off my credit card charge for the items.

We cleaned up around and inside our house so we decided to buy the Bagster. It was a good product but they do not tell ya how much it cost to remove it and thats where we rented a dumpster to better suit us. The product worked well so we rented a dumpster from www.rockafellarecycling.net to dispose of the bag plus dispose of more debris that we miscalculated as well. The dumpster was few bucks more than the pickup of the bagster itself. All and all www.homedepot.com was good. If anybody experiences this type of situation rent the Dumpster if you have to get rid of more things while having the bagster.

Don't waste your time buying appliances from Home Depot especially not delivery. Horrible customer service. Literally the last stop for the driver. All day waiting. New apology or expression of contrition. Home depot just lost a customer.

I purchased a camera system online evidently at the end of September product delivered around October 1st. Product was purchased as a Christmas present and they were wired cameras which are very hard to install. Went to return Product in January but because I was a couple of weeks passed the 90 day return policy I was told they could not take it or even give me store credit. Mind you this is a $325 item that was never unpacked from its original Box. Nothing has ever been taken out of the Box. Home Depot should be ashamed

I purchased their pack online of 6 packs×5 rolls, 3M, electrical, black tape, since we needed it ASAP. First off, their shipping didn't offer expedited on my item, so as it was normally going to arrive, it would already be 2 days after I needed it, but we could make do with what we had. That was fine. I get an e-mail saying it would arrive 2 days later than already expected, Jan 16th was the new date; not the end of the world. Do what you gotta. Then I get an email saying the item arrived, go check. No item. Check the tracking, the item was dropped off in Missouri... I live in Texas! And this was already late!

To cut costs, I live in a fully insulated, four-season Keystone Montana. Unfortunately, my dual propane regulator went out and I realized I was without heat, hot water or cooking abilities. In order to save costs and NOT hire someone I didn't know, I figured I'd order online and go get the part. I went to the Home Depot website, found my regulator, checked to make sure it was AVAILABLE AND SHOWING THAT IT WAS ON SITE AND IN THE STORE. I ordered and paid for it, then drove down to pick it up.

I'll sum it up in a few words. I will never shop here again Expression the after I have an associate tell me I have no patience and hung up the phone on me after delivering in order to me. That was almost $2000. It was damaged. I then went to cancel my order and she refused to cancel it making it very hard for me to have to go through that process. I then went into the store and spoke with the manager about it.

Home Depot told us “call police!” and “don’t come back”. We bought cabinets from Home Depot, spent $14,000. We put their dumpster, suddenly Home Depot’s man yells and we need to pickup them from it.

Please do yourself a favor and never choose to allow Home Depot to "install" flooring. I use quotation marks as we are officially on month 6 since we paid Home Depot to install with absolutely nothing in return for our $8000 besides having 80% of our carpets ripped up to the exposed sub flooring (THAT was fun to host the holidays on), broken tile in our entryway, frayed laminate in our kitchen due to the transitions being removed, and approximately 8 days (so far) of having to take time away from work to stay home for their contractors to refuse to do the work we have paid for.

I ordered a new washer and dryer on 12/26. Due to the holidays I waited until 1/4 to have it installed. 1 hr after installation the unit stopped working. I called and set up for repair on 1/9 - they called me in the morning (a half hour before the appointment). It took me a long time to get a hold of someone helpful, I had to use the text feature. They stated it would be escalated and i would receive a call back. I never did and initiated all the calls. One manager even hung up on me. After a tiring day of trying to get this resolved 12 hours after my initial call I was confident that a replacement unit would be installed on Tuesday 1/14.

Recently, I needed a new boiler as my heat source. Mine had died. I decided that I needed estimates. There were several contractors I would not even consider. One charged me $100 to look at the old boiler and give me an estimate. One spoke to me on the phone and told me that he could give a wonderful deal. He did not tell me what he would replace my boiler with (BTUs, type, size, what else was needed). He did not even come to my home to see my home's square feet or my basement.

Purchased a dishwasher at Home Depot specifically because they offered installation service. Seems the outsource this to Linn Star. TERRIBLE experience! After 3 appointments to have the thing installed, it is still not installed. Went into Home Depot to tell them about each of the awful appointments. Their response was "we outsource it". Really? I paid my $$$ to HOME DEPOT! Will not be back for purchase of any other appliance or any product needing installation. Lowe's, here I come!

I was sent a different product from the one I ordered. I ordered a wireless switch, but received the wired version. Despite ordering online, I was forced to return to the store for a return. When I called to confirm the return process, no one at the store answered after 15 rings, and several level of automated response hell. All in all, this was a poor purchase experience, and confirms my extreme distaste for Home Depot. Don't waste your time at Home Depot. Visit your friendly local hardware store instead.

Ordered online from Home Depot a 30" in. flocked Christmas wreath # 1001-692-944. Online price was $24.99 on 12/31/19. Two days later & before I received my order the online price was $12.50, I called the Redmond Oregon customer service. They said, I needed to wait until the order arrived to make any cost adjustments. I received a text to pick up the order on the tenth and the lower price was still offered online. Customer service then told me they could not honor that price because I made the purchase online. Talk about the Grinch that Stole Christmas. If you order online from Home Depot, remember "Buyer Beware", Customer service may tell you Baa Humbug!

We bought a 7 1/2 foot artificial GE Christmas Tree from Home Depot in Wilmington NC December 2018. It worked just fine last year from Thanksgiving to New Year’s Day, but this year we got 5 days of working lights then nothing. This was December 17th, 2019. We had bought the 3 year warranty from Assurant through HD and called to speak to customer service. After my husband had tried several different suggestions from the customer service rep, he gave us a complaint number and said we would hear from a technician within 3 days to let us know when they could come out to repair it. We waited and no one called. On December 20th 2019 we called back and were told that they do not ‘fix’ Christmas Trees so our complaint would be sent to a different department to decide whether they would replace or refund the tree. 5 days from Christmas and no tree lights!

We purchased a Genie garage door opener and paid Home Depot for installation. Invoice states installers will call within 2 days to set up appointment. We have been calling Genie and Home Depot for 4 weeks and NO ONE is setting up. NO ONE IS INSTALLING!

My wife and I have spent over $100,000 at Home Depot over the last 25 years. Built and remodeled 4 homes. Can't ever remember any issues. 6 days ago we bought a $780 snowblower from Home Depot. The Reverse gears don't work. We've tried talking to the assistant manager and store manager with no resolution. We asked for a call from the regional director 5 days ago and still no call. We were told he is too important and busy. We are in the process of building a $400,000 house. Home Depot will never see another dime from us ever again. Unbelievable piss poor customer service from a long term customer that's spent a ton of money at their stores...

I like Home Depot in general but I tried to contact someone online and it is Impossible. I tried on the phone and they also make it very hard to contact someone. I usually only contact them for someone to answer my questions because the automated service can never answer what I call/go online for. It seems like a huge impossible wall to get through for help. At least when I deal with their competitor I can get a human to answer my questions.

I was shopping for an Air Compressor and went to the local Home Depot close to me in Apex, NC. They were sold out (was on sale). They told me it was available at the store in Durham. I drove all the way to Durham (30-minute drive) only to learn that it was not the same price. Apparently, Home Depot has sales specific to locations. Understanding that I had come all the way from Apex just for this item, Elvin, the sales associate made it right by adjusting the price to match that of the Apex location.

Delivery experience was terrible. Freight Rite is BAD! My fridge died two days before Christmas. Could not get it delivered until the following Tuesday. The delivery people called the evening of the delivery saying they couldn't deliver it because of the hours worked or some bogus excuse. It was New Year's Eve, and I think they just didn't want to work late. So it was to be Friday. They call on Friday morning saying "their truck is too full" and they cannot deliver it that day. Say they will deliver Saturday, but would not give me a time! I canceled my order.

They advertised one price for a storage cabinet on their website ($169.00) but when I went to the store to purchase the item the price was higher ($204.00). The price on their website that day and for several days after remained at $169.00. Their in-store Customer Service Department had no legitimate answer as to why this was and really could have cared less. I also received no response to an e-mail I sent Home Depot regarding this issue.

We bought in July 2019 PERGO Laminet for almost 9000$ from Victorville location in California, the first in August 2019 was in error for measurements. They want us to pay more the 9000$, the installation was horrible from their contractor (Carpet Pro). In the top of it they did damage to my home wall carpet and door boxes, the installation people unprofessional, in the top of they stolen item in my home also make damage to my dishwasher, also error in the colo and they open claim, I call Home Depot to fix the problem but they play games with me over 30 emails, over 40 call to managers and customers services, they offer for me 2000$ if I realize them from anything even still missing material to finish my project. We now in 2020 and still the games on.

Shop somewhere that actually cares about their customers. Horrible horrible customer service! I normally got to the O'Fallon, MO store (went to Cottleville unfortunately this time) but now I will never shop at Home Depot again because of this location. After waiting over 3 months (2 months longer than we were supposed to) for a front door, no door installed again! After 2 hours on the phone & being told that’s the way it is & we will have to wait another month for installer... I canceled it all!!! After having a card with them (canceled that too) and exclusively shopping at Home Depot for 20 years, done! WORST customer service ever!!! I will never walk into another Home Depot again! I will drive an extra 30 miles if I have to, to shop at Lowe’s, Ace or Menards.

I asked to return a metal building to purchase a bigger one and they said ok, the purchase was made with a gift card and the bill was $1308. When I asked for the return they told me I would receive a email in regards to the gift card money being returned, it has been 3 weeks and no money and I have been given 5 different stories including I would receive a new card in the mail. I have spent a lot of money at Home depot including granite countertops and new flooring throughout one of my homes. Pretty sad when they do something like this over $1308 when I would have spent 5-10 times that over a period for my homes. Lowe's here I come and my lawyer will be contacting them and I will get my money back. No stars but I have to for some dumb reason as not all companies deserve them obviously. Home Depot just takes advantage of the consumer and steals from them.

On 11/29/19, my vehicle was damaged at a Home Depot store at 1220 Route 300 Newburg, NY 12550. I was purchasing carpet installation with a consultant. I returned to my car approx at 1:45 PM to find the damages. Upon my return, there was no vehicle to the right of me where damages occurred. I solicited the help of a store manager Lynn ** who took report of the damages and my contact information. She agreed to file a claim with Home Depot's insurance company.

Never received my desk that I purchased online, The carrier for the shipment (JW logistics) lost my furniture, had to call HD 6 times to get refunded for lost furniture. When contacting Home Depot customer service they were not on the same page and kept giving me the run around. Such a hassle to get a hold of HD customer service, no one replies to email, there’s a long wait time on the phone. They took way too long to resolve the issue. Think ten times before purchasing items on HD.com and dealing with JW logistics because they will not promptly assist you with missing or misdelivered furniture!

Have hat 2 of these in LESS than 2 years and guess what Home Depot or Samsung will do nothing to fix my 2nd 10 day old fridge. Said it was my baby even though it’s brand new and 10 days old. Check with your local service people. Really I am not blowing smoke here. If you buy one of these you WILL be sorry.

AFter sewer problems, Roto-rooter restoration finished their work cleaning up an left 15 minutes before Home Depot showed up with my new washer and dryer. Roto Rooter had left the un-damaged carpet clean and dry, despite having to power wash tiled areas and clean many surfaces with an anti-microbial solution to remove the remains of sewage from my home. They also worked for about eight hours and removed damaged drywall, trim, and insulation in addition to the toilet paper and body waste that had washed up from the sewer.

Home Depot store located at: 930 Springfield Road South, Union NJ. The representative in the appliance department was not able to give a replacement date for refrigerator I received that was defective. I called, and called the store, no one picked up telephone. Finally someone (Donna) picked up the phone, put me on hold, came back on phone said, "your delivery date changed to another date." I was not informed of changed delivery date. If you call the outsourced delivery company they put you on hold for over a hour. They had new date in their system did not tell Home Depot I was told. I asked Donna for her name prior to hanging up, she harshly hung the phone up on me and loud talked me. She would not give me her name. I got her name from another employee in the store when I went to the store to speak with the manager. Bad business. Go to Lowe's next time.

Home Depot delivered for 5 time a damaged dishwasher, one out of those time it was obvious that the dishwasher was used. The 6th attempt was delayed in two mote weeks, or so their chatbot humans told me. Never in my life I had such a bad experience with any product or service.

I would give them 3 stars for an “in store” service rating, but frankly I couldn’t be more dismayed by Home Depot's delivery/installation rules. I'm just a renter and have a background in construction, wiring and plumbing on my resume. The installers barely spoke English to start, in Virginia that barely makes sense, but to get to the point they told me immediately that Home depot doesn’t install dishwashers on copper or PVC pipes. Thats like 90% of american homes. I told them just to take that thing back to Roanoke an hour away then. Called the property manager they said the same. If you buy an appliance from them don’t waste your time or money paying for installation. There is about a 5% chance they could install your toaster.

After ordering two items online in November I was given an arrival date of December 5th. They never arrived. I called and got another arrival date of December 9th, nothing. Called again, nothing, no reason, no explanation. Called again December 18th and still nothing, so even if they arrived it would be after Christmas. They suck! Cancelled order.

I recently purchased a range from Homedepot.com. All went well except I was overcharged on sales tax. I live just outside the city limits of Cottonwood AZ. The sales tax rate in the city is 9.85% while in unincorporated areas of Yavapai county it's 6.35%. Home Depot apparently uses low quality tax software and I only get the run around from customer service via email, text, or telephone. As a result I have paid over $50 in excess tax and I assume it's going to the wrong jurisdiction as well. Every other online retailer I have used gets the tax right, including Lowe's.

I wanted to cancel my order for storage boxes, the associate said she cancelled it. Next day I get an email from Fedex saying they are on the way. Since I do not drive I am going to have to hire someone to bring the boxes to the local store for a return.

I placed an order for a custom made bi-fold closet door 63 X 76.25 (finished)), in Home Depot, Livermore, CA. When I installed the doors I noticed there was a 1 inch gap between the 2 doors (which looks horrible). I measured the doors, and to my surprise they were 62 X 76.27 (1 inc smaller). I contacted Home Depot, talked to 2 managers, Lisa ** and Rohnda, both of them told me that's the way they are supposed to look (ah?) "the reason there is a 1 inch gap in the center is due to the fact that there should be 1/4 inch gap between all four doors that equal the 1 inch gap". I was never informed if I order a custom door with specif measurements the final product was going to be smaller than requested... It doesn't make sense.

This review is not regarding the appliances but is in reference to my experience with a $4000 OnLine order. I purchase an electric stovetop and double wall oven. I added on Haul Away and a 3 year protection plan. First, my scheduled delivery was canceled the night before two times. After the 2nd time I called the delivery department who called the brand customer service and basically they could not assure that the next scheduled delivery would actually be made. So, I crossed my fingers.

We purchased carpet and installation from Home Depot on 11/10/19. We were told it would be 2 weeks before we could have this installed. The estimators determined that there would be an extra charge to move our large furniture. We paid this up-charge. On 12/12/19, over a month later, our appointment for carpet installation had finally arrived. We had followed all the instructions that were sent to us in a video in preparation for the install. My husband took a day off. The one installer arrived and was not able to move the furniture by himself and his boss - over the phone- was asking for the homeowner to help move the furniture. What??

Long story short, I moved and my cell phone stopped working, because of this I had to get a new phone and carrier and could not log into my account. Do not have problems with your online account or you'll have to go through hell to get it deleted, because there is no recovering it. I called several times over a week and finally kept calling that last day. One guy went back and forth with me. He'd say I have to transfer me. I'd say then transfer me. Finally I told him he was making me mad and he called me a **. After 20 years of being a loyal customer, they lost me and the next call I make is to turn off my credit card.