Home Depot Reviews

First let me say I am shocked to be writing this review. I have done probably $10,000 of business on appliances and home repair/upgrade items with the local Home Depot store and have had great experiences. I shop there for the vast majority of our hardware purchases. We put in a new patio and decided to order a new furniture set for the patio. Looked around at all the local stores and found what we wanted at Home Depot. We had to order it online and they only had one color for the cushions available. We ordered that and figured it was a color we could live.

Paid for 2 Rubbermaid Brute 44 gallon trash pails online. They said they would sent me an email when the order was ready for pickup. So about an hour later I get the email and it says to go to customer service. I go and the order is not picked yet and they say it will be a 30 min wait. At this point I have to wait because I paid and they said they won’t let me take 2 off the shelf myself for “inventory reasons.” Why do they tell you orders are ready when they are not? I will never use online ordering with them again.

Beware ordering from Home Depot online and requesting direct delivery of a Ryobi Electric riding mower. I had to wait a month for the mower and then the last mile shipping agent sent me a mower that was seriously damaged. The driver was very apologetic however stated that they in fact loaded this heavily damaged mower and his manager insisted they bring it to me and try to get me to sign for it. This is what Home Depot tolerates. I was so looking forward to getting this product and now I am totally turned off from Home Depot. Buyer beware, last mile delivery by Home Depot is horrible. While they did give me a refund, it takes time to process, yep they took my $3k right away but it will take 4-5 days to get it back. Oh yeah, they would have happily kept it and put me in for another mower, which also would take a month to get here by the same shipper. NO THANKS Home Depot. Never again.

I would like to file a complaint. We ordered almost 5000.00 dollars worth of appliances the first of April. We was told they would be delivered on May 5th. We live in the county. We was told they only deliver to the county on Wednesdays. Well on the 5th Home Depot brings a semi truck to our county address. The truck wouldn't make it up our concrete driveway. I was told it was ok because they have a smaller truck and would deliver on Monday. Well I wait all day today. I started calling at 8:00 am. Just to find out the truck guy lied to me. It was his last day of work and he didn't care. So I was told they could bring the same semi again this Wednesday. Which would probably be the same outcome.

I placed an online order at Home Depot for a hardtop gazebo on my 4/7/21 and was given a delivery date of 4/16/21. The delivery date came and I called on 4/25/21 to inquire about the changing dates on the HD website and to let them know that the tracking system indicated no record of my order. Today is 5/1/21 and in 3 days, there is a payment due on the card I used for this purchase...and I still don't have my gazebo! I asked to speak with a supervisor but they are non-existent. I asked for a refund but they don't want to do it because my item is "in transit." I will never make an online purchase with HD again and am going to close my credit account with this joke of a company. I checked on 4/29 and saw a delivery date of 5/3/21 and today, 5/1/21, the delivery date changed again...to 5/4/21! Maybe I'll have in time for my birthday on 5/18! That's it...They want to surprise me ;-(

I was paying for my items at cash register, when suddenly clerk yelled, "Stop, stop do you have a receipt?" A young man with a cart load of items walked right out the door, I said, "Are you going to do anything," and cashier/clerk said, "No, company policy states do not pursue. As a employee could be hurt," which I understand, but as a paying customer I started thinking if more customers can walk into store and fill up a cart and walk out of store without paying, or doing nothing when a person is stealing, isn't this promoting stealing? Also if this is happening at all stores who ends up paying more for item, you guessed it the paying customer, very sad to see.

Contractor desk overestimate my deck project, make me spend much more money than I needed, then I wanted to return some composite decking boards. I did. Later I wanted to return some separators for decking (3 small boxes), they said I couldn't because it was bought more than 3 months ago. What is going on? They made a mistake and need to eat it?

We've had nothing but bad experiences with opening a Home Depot credit card! WARNING as a heads up if you plan to do the same! First, the "extra" warranty that that tell you to buy because it will cover certain things such as scratches on the appliances or as the store rep put it "if your kids scruff up your appliances", etc. were LIES! They don't cover it, they ended up just giving us a $100 Gift Card for their "mistaken info" when we've already paid for the warranty! Second, their credit card website NEVER works, never lets you log in or reset your password, never sends a bill because you can't even get into opt out of paperless. You ALWAYS have to call in for the runaround and it still doesn't work! Good tactic so you'll never know how much you really owe!

I don't usually write reviews but I got upset over the Home Depot practice of price gouging. If you see online, Home depot list a a host of available doors from as low as $500 (or maybe lower). This guy showed promptly and made the measurement on my doors. When I asked the price, he goes, "I can't tell you until you pick." He points me to the tablet without price on them. I go, "I am not spending fortune and I would like the price range before I pick them." He says, "Oh you can't do that until I pick." The price online for Home depot is not the same because he has to add knobs, locks, frames... Then he says it's a minimum of $25... I go what $1500? Stunned I have to ask him, "Are you a part of Home depot? Why the price so high?" He nonetheless continues he's a part of Home depot, an affiliate, Home Depot Exterior. The price is high because it's life time guarantees...

One of the front burner doesn't sit even. The broiler door won't go on track even. I made a note on my delivery slip, no one has reached out to me to get this issue taken care of. The delivery guy even saw this.

This store has always been giving problems with returns. I have a Pro account and I am always buying material and tools at this Home Depot. I bought Milwaukee tools 2 days ago and went to return a couple tools and needed to buy different version of Milwaukee for both of those tools. They would not return it or replace them. Manager said their hands are tied. I have never had such a horrible experience as I did at this home depot.

Home depot is currently violating FTC laws in refusing to provide a prompt refund when delivery is delayed and later than the advertised and agreed upon time. I ordered a product that was supposed to arrive on 3/31, but it hasn't even shipped yet. It even says on the order page that it was supposed to be delivered 4/1 (already different from what was advertised, but still), and today's date is 4/2. I wasn't given any notice about a delay in shipping, and I do not consent to a delay. Therefore, HD must give me a refund, but I've talked to around 5 associates now and they all claim that they "cannot" follow the law and give me my legally entitled refund. One even said they couldn't cancel my order since it hasn't shipped yet, which makes no sense!

Excellent price. Delivered to my door. Built in handles for easy moving. Seemed a little tricky to install. Plumber said inst not very helpful. 60 in size. Very comfortable for chunky man. Quick to fill, a little slow to drain. Taps and shower cheaper quality. Good finish and seal.

I chose Home Depot to complete my kitchen remodel. Initially the process was great. However, the subcontractor provided by HD who installed the countertop did a horrible job. They were difficult to work with immediately. They made it clear their time was more valuable than mine when trying to schedule. The man who did the measurements was rude to me and my main contractor. The install though was terrible. One slab was cut at a wrong angle and did not butt up to the stove, at places leaving a gap of almost 1/2 an inch. The same on another slab. I was told the seam wouldn't be noticeable, but there's a ridge and it's not level with the neighboring slab. (I was told the seam should be polished down till it can't be seen or felt) the slab for the sink is where it's really unjustified below industry standard work.

My experience was very good as the associates in this department was very knowledgeable of the tools in their department, And there was a very good selection of power tools for every type of job a person had to do.

Good luck getting help from Rheem or Home Depot. 4.5 hr on the Phone trying to get help for Rheem. They send emails, do nothing. This has been going on over a month. The thing was junk out of the box. My unit has been leaking for a full month. No joke. It vibrates, shakes, is very noisy. This store manager, "Mudasir", from the Glastonbury Store in Ct is horribly rude. How did he get to be a store manager? Yea, this is the head guy. It seems Home Depot just does not care at all any longer. If you get him on the phone don't expect help. After mocking me, his attitude was clear, YOU DON'T WANT IT BRING IT BACK AND QUIT BOTHERING US. This is not a joke or an exaggeration. Shocking how bad this experience has been. The old home depot is dead.

Home Depot delivery is the worst I have ever experienced. To set up a refrigerator they sent two teams--The first broke the floor where the prior washer was. Because the washer and dryer required to set up two plugs, 110/220, the second one came almost 3 weeks later (no other date available) and did not know what to do. Spent only 10 min, the incompetent person who was sent did not listen to the electrician and plumber who tried to help him. He said he had to deliver 19 jobs so he did not have time to listen. He did not do anything--Because he claimed that there was a need to add a key that was not necessary he left and convinced their delivery company that otherwise this would be a risk.

Purchased a Frigidaire January, 2 months ago. The freezer never worked right then and still doesn't after repeatingly trying to fix it. A complaint with the BBB has been filed. Any lawyers like to take my case?

Home Depot has product overview and product specs that are contradictory. I needed to purchase tiles for a wall shower that requires impervious tiles because of its high exposure to water and humidity. I purchased the following product: Nantucket 2 in. x 20 in. Turquoise Polished Ceramic Wall Tile Internet #312138472 Model #EXT3RD101912.

Ordered a bathtub online at Homedepot.com on Feb 7th (order no. **). On Feb 25th received an email from Home Depot that product has been shipped and I should plan on picking it up by Mar 4th. They charged my credit card. On Mar 7th when I attempted to pick up the product, I was told that they cannot find the product. They gave me the manufacturer’s contact.

I ordered a refrigerator, washer, and dryer on 2/26. The confirmed delivery date was 3/10. Less than 36 hrs prior to delivery I get an automated call that the ordered has been rescheduled for 3/25 because the refrigerator is on back order. I was informed they will not deliver the washer/dryer without the refrigerator when I called back. My move was scheduled around the appliances for 3/17 and I even waited until 3/6 to schedule that to be safe. It wasn’t safe. The refrigerator today shows available on their website and a delivery date of 3/18.

Do not shop here. On Jan. 24 We ordered a planer/joiner from Home Depot because they do not stock them in store. At the time of purchase there were 26 units available for shipment. We paid for purchase on debit card and would get tracking number when it shipped because it was shipping to my home. On Jan 27 we still had no tracking number so we called the store and was told to call the trucking company. 2 Hour on hold with trucking company only to be told they had no record of any such order and to call the store back. Called and talked to ANOTHER manager and they were calling the manufacturer and Ryder and would reorder unit if needed and they would call us back. Call never came.

On Feb 12, purchased refrigerator online from Home Depot, same date was charged $3000 twice for refrigerator and install service. Delivery dated assigned by Home Depot Feb 18, 2021. Contacted Home Depot on Feb 13, to report their error. They reported 1 will go away, to wait. After Home Depot verified I didn’t order twice. Called Home Depot 5 times reporting error still existed. After 5 business days both amounts remained on credit card. Home Depot issued an email on Feb 17, rescheduling delivery to March 5, same day I cancelled order as the 2 charges still remained on my credit card. On Feb 20, 1 amount was removed, 1 amount still remained. Home Depot did not assist to correct their error. Requested my credit card company to issue a claim to stop Home Depot from collecting twice for 1 purchase.

In November we were replacing our 20+ year old dishwasher (that was originally installed by Home Depot). The installers arrived with the dishwasher and told us that we could not have it installed that day because it was hardwired and they could not do that. I had the workers (who did not speak English, I only understood once speaking to their boss on the phone) call their boss, it was explained to me that in my zip code they cannot deal with hard wiring of appliances, which is crazy because MOST dishwashers are hardwired. So I was told that I would need to hire an electrician to put an outlet under the sink. Anyway, back to the drawing board and I had to reorder a more expensive dishwasher because the original was now on backorder.

Couch was dropped 5 days early to home construction site without notice or confirmation. What is up with Home Depot Cheyenne/Delivery? We ordered the couch on a Thursday and it was set to be delivered in a week - the following Friday - after Home Depot "will contact us to schedule a delivery window." Perfect, as our house is under construction, so we're not living in it, and it would allow us to make the 1.5 hour commute to meet the truck. But then, SURPRISE!! Home Depot delivered the couch 5 days early on a Sunday morning, with no phone call, no notice, or even a knock on the door to confirm that it was the correct address. They just left a $1000 couch on the front lawn. Unattended. In Wyoming. In winter. Really?! Thankfully, we happened drive up to work on the house that Sunday and were able to pull the couch in away from any spontaneous weather and/or opportunist passers-by.

I ordered a shower enclosure that was supposed to be ready for pick-up between February the 1st and 4th. The order was placed January the 20th. I started tracking the order and found out that it was shipped from California to Georgia where it sat in a warehouse for 6 days. I live in Texas which is almost halfway between Georgia and California. Writing this review on February 9th and still have no word on my order. I would say buyer beware!

SHOCKING TRUTH ABOUT HOME DEPOT! Home Depot doesn't care about their customers! They took a Christmas gift and obliterated it: After spending almost $5k they show customer appreciation by missing MULTIPLE delivery appointments, repeatedly lying to me, never following up, dropping the ball repeatedly, trying to pass off a used/damaged toolbox as 'new', and making their customer come pick up their 3 pallet flooring "DELIVERY" order themselves (by which we had no other means than to unload one 30lb box at a time!). Why? Because we couldn't wait yet another week not even knowing if it would really show up AGAIN! Oh yeah did I mention the lies? Or that management agreed to a deal with me, after which corporate called me and retracted from it!

Wanted to purchase a tile saw in which was on sale for an extended period of time. HD stores never had the item in stock, I checked many times only to be told, maybe next week, and now that the item is back in stock they will not honor the price. Spoke to store on several occasions and to HD customer service and was told that is their policy. Upon trying to go further with my complaint, I am given the same 800 number as used previously for me to call. Why in the world would HD give a phone number, then expect me to be on hold for a very extended amount of time, only to be bounced around like a ping pong ball. I WAS a Pro account contractor, after this I’ll move on.

We had our cabinets refaced in 2012 for $10.000. In 2015 the hinges started breaking from the weight of the doors. We bought new hinges and replace them several times on several different doors. Now the door on the corner cabinet has fallen off due to a design flaw. They attached the two! hinges to a 1 inch piece of original cabinet wood (see photo).

Home Depot is using a firm called Temco Logistics to deliver and install appliances. The crew from Temco Logistics believed that my dishwasher was a built-in and that they didn't have an obligation to take out the old one and install the new one. It wasn't a built-in at all. Their own records with Home Depot would show the old dishwasher was installed in June 2018. The previous installation crew managed to take one out and put this one in okay. I don't see any reason why Temco Logistics cannot provide me with the services I paid for.

After having the same washer and dryer for 20+ years I decided to go to my local Home Depot to get a new front loading washer and dryer. I fell in love with a LG set. When purchasing the washer and dryer we decided to open up a Home Depot card to build my husband's credit. We put 1/2 on the card and 1/2 on my debit card. This was on 11/28/20. The sales person who helped us said we couldn't get the washer and dryer until 1/9/21. Though it was over a month away we decided that would be find because we were going to custom build a pedestal for this purchase and I would need a bit to complete that project. We were told that we would get a phone call the day before to give us our delivery window. We never received a call on 1/8/21. I had to call to see what is going on with the delivery. I found out the washer and dryer delivery was now pushed out to 2/17/21! We received no phone call, no heads up.

I purchased a shed from Home Depot. I had to wait nearly 2 months to get a shed built, then the installer did a extremely poor job. It leaks through the front door when it rains. There are several gaps along the floor and roof line and you can see daylight. The shed is out of level and square. You can tell this by looking at the corners. After 7 calls to corporate and 2 trips to the store, 1 call to my wife who told them to call me. No response, still waiting mean while paying on a storage.

Ordered 2 garage cabinets, 2 work benches. 2 cabinets came. No benches. HD confirmed that everything delivered. Called HD and told me to call shipper. Spent hour on phone with shipper who informed me they didn't have work bench order from HD. Called HD. Put on hold 30 min. so they could talk to shipper. Gave me case # and would be back to me in 72 hrs. No word after 5 days. Called again said they would look into it. 2 days later got call that benches would be delivered today. Came home from work to accept delivery. NO BENCHES. Called today & talked to Supervisor. Very rude and would not let me even finish my sentence. Said shipper would call. Spent over $4,000 at HD and very "POOR SERVICE".

I tried to tell a worker about a part I needed for a new toilet. He looked at me like I didn't know what I was talking about, and led me to a wall of adapters. He handed me something I didn't need, not knowing I am a plumber. I tried to tell him I needed something else and he smirked, then walked away.

Always in and out. Ale's are labeled to explain what and where you need to be. There are different sections to view from. You have plumbing, flooring, paint, lawn, wood, concrete, so much more. Come see what you need.

I gave Home Depot one star because I had to choose something in that field, but based upon the events, I would have attributed no stars if that were an option. While delivering a refrigerator, Home Depot, through its contracted subcontractor, damaged my property and refused to accept responsibility. This resulted in significant demarcation to what had been new hardwood floors installed the week before, with the installer concluding services just the evening before Home Depot was granted access to the premises for purposes of delivery. Consumers beware of choosing Home Depot for any project involving access to your premises. If their actions result in property damage, they will not stand behind the customer in any case. They did not review the matter at all, nor come by the property to view the damage. Simply concluded that they were not liable.

This message might some of you say this is pernicious of me to post about worst service from Home Depot South Brunswick NJ. Take this as a lesson and not personally. Understand the expectations that consumers have towards a billion-dollar business. In this day and age, it’s proven that smaller businesses have great relationships with their customers than do large businesses. That’s because the larger, the more responsibilities, another thing most people fail to realize.

In short, charged ~$1000 for a washer, never got it, have to navigate Home Depot and Samsung lines multiple times to try to solve it, and 29 days after – no solution, just more asks from Home Depot: "our system shows an exception on delivery but there's no info, can you call again tomorrow?". I would highly recommend not buying a big appliance here.

On 7/3/2030 we purchased an MSI countertop for a total of $4044.49. The installation date of the countertop was scheduled on 8/19/20 by a company named Cutting Edge Countertops (CEC). A few days later, I noticed that Home Depot installed the wrong countertop. I purchased Stonemark quartz with Calacatta Vicenza with Matte Finish. Instead, they installed Belenco quartz with 6114 Belluno color. Along with ordering the wrong quartz, the countertop had a series of deficiencies such as: website markings, damages, marks, several gaps between the countertop and the wall, and it is not proportional. Home Depot and CEC also did not let me see the slab, inform me of any website markings that are scattered throughout the countertop and that it was from a different manufacturer.

I ordered a fridge for my disabled mother- her old fridge stopped working. Home Depot promised 1 week delivery. 1 month later it arrived. I ordered the delivery and installation option, since my mom is 84 years old. The company they subcontract for delivery did not care and were very unprofessional, they actually had her in tears. They basically dropped the fridge off, not connected, did not install the fridge door handles (they came off in her hand when she tried to open the door), and my mother cannot use the fridge. She uses a walker to get around her apartment, and cannot even open the door.

I bought a Milwaukee socket set online that was on a major sale. Was suppose to arrive Dec. 9th and did not. Waited 2 days and contacted Home Depot and they said it got lost, sorry can’t get you what you ordered. We will refund your money, may take a while to show up in your acct. I’m not impressed at all with home depot anymore, used to be great but this last yr their service has sucked. I am a contractor and do thousands of dollars of business with them every yr and I will certainly be ending as much business as possible with. Very disappointed, now I have to try to track down this set somewhere else seeing how this was a gift for someone.

I ordered a Dewalt Atomic 4 Tool Kit online from Home Depot on November 29, 2020. The Home Depot webpage clearly indicated 2 free tools with a Dewalt 4 Tool kit priced at $399. The images associated with the particular kit I purchased showed the choice of 12 tools to pick from. I placed the order online and there was no link on how to select the 2 free tools. I believed there would be some information with the kit. The kit was delivered on December 7, 2020. The package did not contain any information on how to order the 2 free tools.

I have a protection plan for my Samsung dishwasher with Home Depot. I have had a problem with it 2 months ago and I called for a service. They made an appointment with a company called A1 Quality Service. From that day to now, they have still not fixed my dishwasher. Every week I’ve been calling them asking for an update but still no results. I JUST NEED MY DISHWASHER. WHAT KIND OF PROTECTION PLAN IS THIS!!!

I waited 2 months after purchasing all 4 kitchen appliances. (Due to Covid affecting order). Delivery was on date, however installer said that he couldn’t do dishwasher because HDepot typically doesn’t mention for customer to check water valve to see if needs replacement. He runs into this all the time & wishes they would inform customers. So, he left dishwasher in garage & said for me to get valve changed (easy fix) & to reschedule install. One day later, I try to get install & they can’t do it for two more weeks. Can’t park in my garage until then. Luckily I’m not staging or selling house or this would be a mess. Ridiculous service. They need more installers to accommodate these issues plus inform customers the need for a new valve when they buy appliance.

I'm a 100% service connected disabled veteran who tried the curbside pick up. The young man who brought my order out wouldn't load it into my truck. Once I loaded it with great difficulty, I asked if he could help me tie it down. He said, nope, I won't do that". Then he walked away. I immediately called the store and the lady that answered the phone said, "He told you the right thing. It's store policy. It's a liability issue." I explained I was a 100% disabled veteran. She said it didn't matter.

We purchased a GE refrigerator and dishwasher and we were keeping our fingers crossed that everything would go as expected. The horror stories we have heard from people waiting over 16 weeks and still not receiving theirs due to COVID. We received the call that it was being delivered after just weeks from ordering. I was excited but we still had to get the flooring completed before we could install. The fridge was fine to put in place but we had to complete the flooring before replacing the old dishwasher with the new one so we just had the delivery people leave it in the box until we were ready. Big mistake!

My wife and I visited Home Depot in Emeryville, California from time to time. When we find it very hard to find out the product which we need, Ms. Michella **, Flooring Specialist always help us out to find whatever we need even though the item we are seeking has nothing to do with her department. She is really an exemplary employee who serves their clients extremely well. She even brought a big ladder from other department to bring down an item which we wanted a week ago. We highly value her dedication to her clients, and consider her to be great asset to Home Depot Emeryville store.

On 11/02/2020 we ordered hardwood flooring from Home Depot in Hercules, CA. The order was to be delivered between 11/13 and 11/18/2020, so we stayed close to home expecting the delivery. We thought it would be nice of them to give us a heads up the day before, but they did not offer this; also there was no way to track it, and no way to know when it was on its way, or to tell when it was imminent. So we stayed close to home and waited. It was not delivered by the 18th, and though we tried to contact them to find out why not, we got no response. Today, 11/23, my husband went in person to the Home Depot and found out that they had cancelled our order four days after we had placed it (11/06), never telling us they had cancelled, nor why. We had charged it to a credit card, and when they cancelled the order, they did not refund our credit card. This is ABSOLUTELY UNSATISFACTORY!

While their products are good, I urge you not to take Home Depot up on their offer to finance your purchases. They use Citibank for the processing and customer servicing of credit lines and I have only had nightmare experiences with them. Their online payment system has multiple flaws, you often cannot log in to your account, you get caught in endless "change your password" loops, and then no one answers the customer service phone line when you call for help. This makes it impossible to pay your bill.

We have had a seemingly minor with our Whirlpool Microwave purchase June 2019. We called and had an appointment for repair on 11/5/20 which came and went without anyone showing up or calling. I called and someone was to call back, never did, regretfully I did not write that name down. On 11/12 I called back, spoke to "DJ" who was going to follow up with Whirlpool since they would have to be the ones to send out a tech, no one call or came out. On 11/17 received a call from "Heidi" who asked if it had been taken care of and understanding it had not would follow up. No call back, no tech, no repair.

In the past, the curbside pickup has been slow but not like today. This experience was at the Home Depot at Tempe(K) #489 1330 W Baseline Road Tempe, AZ 85283. Over the past week I had submitted several orders to HD totaling around $200. The first HD insensitivity was when I got a phone call from an "associate" to inform me that she had cancelled my order because it was not in stock at her HD. She then informed me that it WAS in stock at several OTHER stores (farther away, of course). I asked if they could simply have the item shipped to their store from another Home Depot? Yes, was the answer but, because she had cancelled my order, she didn't have my payment info so I would have to order it, again, this time from a store that had it in stock, then choose the option to have it shipped to her location.

Ordered a dishwasher and paid 120 to have it installed. They wouldn't install it. They didnt even look to see if could be installed. I had a dishwasher that they would not take away. The new dishwasher leaked water everywhere on my floor. They said they had to test it first. OMG then now I have been on hold for literally 3 hours waiting for them to schedule another day to come back and do what they didnt do first time. NEVER AGAIN!!!

Spent 1100 dollars on a storage shed and another 350 dollars for installation. Could not get installers to come out on the days they had me choose. Home Depot did nothing. Shed showed up without a roof. Home Depot said I had to call the maker not them. Customer service was very rude acting as if my wife and I were idiots for calling numbers associates of Home Depot gave us to try to get the rest of my shed. We have made two payments on this shed that we cannot use, we are still paying for off-site storage because we cannot use the shed we purchased from Home Depot and the only thing Home Depot has done is give us a 125 dollar discount for inconvenience. I have been buying from Home Depot for the last 35 years and I will never make such a purchase from Home Depot ever again. So to all, take this as a warning.

I ordered an item online and every time the shipping was delayed they would deposit and withdraw money from my bank account. I ended paying transaction fees because they did this so many times. I ended up cancelling the order after a month of waiting. 3 months later, they withdrew money again from my bank account. Home Depot is the worst company I ever dealt with. Do not order online from them.

I am extremely disappointed with my experience remodeling my kitchen with Home Depot. I ordered new kitchen cabinets and countertops in April. It is now November, and I still don't have a functioning kitchen. I thought that since Home Depot was a big company, they could handle the job from start to finish. Instead, they subcontracted out every single portion of it, so no one even seems to know what is going on to give me updates. I should have read these reviews before deciding to remodel my kitchen. I definitely regret going through Home Depot.

I bought a top of the line dishwasher that included free installation. When the installers arrived, they said they couldn't install any dishwasher that is hardwired and I would need to have an electrician convert it to a standard plug. This seemed strange to me as I was required to purchase a hard wire adapter with the dishwasher for an additional $30. They said when that was done to call and they would be back within 1-2 days to finish the install. I paid an electrician to complete the work, but on calling them, they said the next available install appointment was 8 days later.

Tried to rent a metal brake from Home Depot. They lied about the price on the phone and tried to tell me when I got there that there was no such phone call. Also wouldn't let me rent it without also renting their truck - more money - even though last time I had a 10-foot brake of this type I loaded it into my car by myself with no problem. This is the last of a long line of problems, and I mean the last. Been a customer for years and spent many $000s with them but I'll never go back there again for anything.

I have been shopping at Home Depot and Lowe's for 20 years. I'm a retired general contractor. I spend probably between 20 and 40000 a year independently. After being questioned once every four or five times at Home Depot about my military ID on my driver's license and my VA card as of today November 1st 2020 I will never ever shop at Home Depot again. At least Lowe's does it once to put your phone number in and you're good forever. Sick and tired of idiots at Home Depot.

We are cancelling our personal and business HD Cards due to their poor service. I had close to 830 credit. They have ruined my credit over a $10 charge that we never received any notification for. I was told, sorry they automatically set up accounts with paperless and even though I never received email notifications, or ANY notification. I would not ruin my credit over 10 dollars... seriously. Even though they acknowledged I have been a customer for many years. They stated that it was their policy to ding my credit. I only found out through a 3rd party service, Credit Karma. NOT even HD. I will not be using their card anymore and recommend everyone look at their 'paperless' solution.. because it obviously can't be trusted.

Skyview location Home Depot. Always have to wait very long to get help. Been customers for 20 years plus. Just spent a large amount for fence and deck materials. Now Wanted to buy complete Shower unit with three Maax Utile Thunder grey walls, base, 2 corner shelves and Shower doors. Was told had to Order Walls as a kit. Ordered all on Aug 24. Was to be delivered in 10 days but did not receive unit till Sept 28. Had to reschedule our installers and plumber.

Ordered tub online August. Instructed to call prior to delivery. No call, found a neighbor received our tub. Tub arrived damaged in early Sept. Called online cust service twice. Long hold only to be disconnected. Tried calling local store, said I would have to bring tub in??? Drove to store, spoke to assistant mgr. Said no problem and instructed store cust svc to take care of. Noting mgr. said it happens a lot. That tubs arrive damaged. He was cavalier about it. Didn't even question damage. I had pics, he said he didn't need to see. An hour later of waiting, as Cs guy was disconnected twice with someone on phone, he managed to get a "pending" credit when their people would pick up. Instructed to reorder. I did, delivered timely. BUT they said they were not instructed to pick up damaged tub.

It is simply impossible to contact the so-called customer service of HD by any means other than a phone call of which, of course, customers ordinarily do not keep a record. They do not allow an email, deliberately of course. Now HD added another "achievement"--it is now impossible to print the information relating to an item ordered online which must be collected from one of their stores. I imagine that they assume, WRONGLY, that everyone has a cell phone. Hence, I now have to go with my own scribbled information to collect an item for which I had paid and which is supposed to be collected at their store, since their information cannot be printed.

We recently remodeled our bathrooms. The tile contractor would not get involved in where to buy the material. He did suggest Home Depot. I had been a long time Lowe's customer and was wary of Home Depot big box reputation for poor service. I placed my entire material order online from the convenience of my office. I made one trip to our local Clovis Ca store for the purpose of seeing the tile we were ordering. Young lady in tile was new and needed some training and experience. But, we did finally locate the tile we wanted to see. The tile, grout, Schluter edge molding, faucets and plumbing accessories came in perfect and either ahead of delivery or on the date stated. Packaging was perfect. Needed help from customer service twice. Both times the wait was short. The people spoke English and they got me the answer I needed. Home Depot is now my go-to HI project company.

I am beyond disappointed in the company The Home Depot, their customer service, and the all around experience we have had so far! We moved in the beginning of July. On July 3rd we went in to Home Depot Taylor location and Purchased a Stove, Refrigerator, microwave, dishwasher, washer and dryer. We paid almost $7000.00. We were told then, because of COVID, we wouldn’t be able to have anything delivered to October 16th. We understand that some things had been backordered, and agreed to the wait. Today I received a text message saying that due to back order, our delivery has changed to January 6th 2021! This is outrageous and unacceptable!

I ordered a butcher block countertop to be delivered to my home. I got a text from Fed Ex saying that the order was left on my front porch. It was not. I called Home Depot and they blew me off saying that sometimes they scan packages before delivery and that it would be probably arrive later that day. It did not. I called Home Depot again the next day explaining that an eight foot countertop was not left on my front porch as they claimed. They said Fed Ex would open an investigation and gave me a tracking number, expecting me to follow up with Fed Ex... thereby blowing me off again. I told them that I paid Home Depot $55 for the delivery, not Fed Ex and it was their problem. They offered no solution, other than to wait for Fed Ex to contact me.

My house was clean when they arrived, they came in with dirty shoes, did not put on shoe coverings, walked in areas not necessary for delivery. Touched clean kitchen counters with dirty hands. My house was filthy when they left. I had to sanitize whole kitchen. Sinks and all. Washed his dirty hands over my dishes. Just not Covid safe as they advertise in their video about delivery. They didn't bring any products to self sanitize. Showed no concern for me or my home. His mask was not over his nose when he first walked in, he did cover it later. No gloves either. He did not stay six feet from me at all times. Very disappointed with delivery services.

Delivery Issues: This is the first time we ordered online with your company. The bed was delivered and was left outside, in front of the building. We have two lobbies, and they did not even trouble to access the first lobby to ring the bell nor even call to notify the customer. We are quite disappointed with Home Depot. We will stick with other reliable companies. We don't anticipate you to come to our house. Please show some regard, and don't discharge our merchandise in the street.

I recently went to the North Port Florida Home Depot. I had ordered 10 small palm trees. When I sat down to set up my order and tell the cashier whose name was Marvin where to deliver my palm trees and what time he cashed me out I paid him $399 for the palm trees in cash. While sitting down with him he asked me if I wanted to take out a Home Depot credit card. I said, "Sure why not?" I ended up leaving coming home. I then a couple weeks later received a statement in the mail from the credit card saying I owe $399. He ended up charging my credit card and he took $399 in cash which I have no proof of so now I am out of almost $400.

Changed from Lowes after decades of rehabbing houses with them to Home Depot. I thought they should be better. I never even considered that they would be as bad or worse. Same story with Home Depot as Lowes. Staff with little, erroneous, or no knowledge of inventory or location. Impossible to get any help. Staff seems bothered by customers. Usually only 1 or 2 checkouts. Staff behind desk act oblivious to customers stacking up. Internet inventory usually always wrong. A lot of shelf inventory in disarray and in wrong places. Several cases, no inventory, when internet inventory says they have several. I am only referring to the Capital Circle N.W. Tallahassee, Florida store. I hope, for Home Depot's sake, these are isolated issues only to this store and not nationwide.

Park City, Utah. This is the WORST Home Depot I have ever been in. First off, there are 5 people who work in customer service, including the manager, Derrick, who was standing back there and NONE of them would answer the telephone. They just let it ring and ring and ring for over an hour and a half without ever answering it. It NEVER stopped ringing. There were long lapses with no customers where the staff were just talking to each other and playing with dogs and the phone continued to ring off the hook.

On July 25, 2020, I ordered a Werner 14ft reach ladder from Home Depot online shopping site. Further emails confirmed the order and that the ladder would be delivered to me by Non Stop Delivery, their choice of a delivery company. On August 19 I received a text and voice mail from Non Stop Delivery that the ladder would be delivered the next day between 12 & 4pm. I was home all day, there was a crew of 8 landscapers working in the front yard, 2 electricians and a tile layer on the site. A ladder that large is hard to miss. The ladder was not delivered.

These guys were recommended by Home Depot to do my project; tile replacement on my deck. They visited about 2 weeks before work began, to clear all details. They explained I'd have to remove my iron rails in order for the installation to begin. I largely removed them and on day one of installation, I overheard the installation team discussing that morning the difficulty of the job and asking their boss if he could "get them out of it." They left and that afternoon, I was told it was too dangerous, OSHA issues, etc. and can't do the work. Why was it not mentioned 2 weeks ago, now I've chopped up my iron railing, at their request and I and left in a lurch. I offered to reinstall the railing and still no call back, nothing. Engaged Home Depot (Carol at Inverness Store) and they were absolutely useless in trying to find a solution. They only wanted to sell materials not actually help the customer find a solution.

I have never in my life been spoken to in this manner.. LG customer service told me if I don't like it, go somewhere else. The girl was the rudest person I have ever talked to. I waited two weeks for service then they said call a 1/800 to reschedule. They are rude, beyond rude no service... I cannot even speak to them. I have never bought an appliance before and I will never again. They need to do their own service. Do not have a third party.

I shopped at the Mid-town store in Memphis, TN on 9/25/2020. I was told that they would accept a check if I went to a specific checkout line. I did that and after waiting there for a while, I was told that the check was denied, but of course the funds were there. No reason or explanation. I then paid with a credit card that I happened to have with me only because I had come a long way to get to the store.

I sent an email to the CEO Craig Manear informing him that I purchased a home on March 25, 2020 in St. Peters, MO. The home was in need of fencing as we have two dogs that will be in the backyard. My husband and I went to the Home Depot store in St. Charles, MO, visited the Pro Desk and got everything ordered. During the ordering process we were told the fence, post and cement would be delivered within 7-10 days. We specifically asked if it would be here before Labor Day...of course, it should be here no later than the 3rd was the response from the Pro Desk Rep.

I bought a Desert Bird of Paradise, it takes full sun. I brought it home, left it in the pot and in 2 days the plant was dead. Why? I soon realized the grower of the plant grows it indoors in a hot house, Home Depot has the plant under a sun filtered/shaded environment. I come along purchase the plant, take it home, set it in the sun and it dies and I return it to Home Depot for a full refund. The plant needed to be acclimated, no one told me, I go to all this trouble and have to get refunded. I would rather have a healthy plant. To me this was much time wasted but I did lean. One thing I learned is Home Depot will be my last resort.

Bought an HVAC A/C system from Home Depot which was installed by ARS in March of 2020. Problems from day 1. System can't maintain set temperature. ARS employee claimed I had to pick one zone or the other to cool; system can't cool both at the same time. At that point I asked him to leave. Company does not return calls. After complaining to Home Depot multiple times, some work was done. Performance improved a bit, but still can't maintain temperature. Impossible to contact local office or direct extension of head of local office. It's the end of September and we're still fighting with ARS. DONT BUY ANY HVAC EQUIPMENT FROM HOME DEPOT OR ARS! CAN'T IMAGINE A WORSE EXPERIENCE WITH A COMPANY.

First of all, it’s a process to get a hold of anyone once you dial the1800. You have to press options and then speak to a robot pisses you off before hit even get someone. Anyway Samsung washer purchased 2018 it’s totally fried, Saturday smelt so bad we unplugged ASAP. Called same night, said earlier someone can come is Monday. Monday comes, service company they use in Pahrump my town, is absolutely CRAP RUDE! Earliest they could come Wednesday!! Not what Home Depot told me prior. I called Home Depot Monday back, said, "Get me another service company NOW!"

I see many customers reviewed the store as bad. That is the case where I am going against the public opinion of majority. I don't know company in the US with better customer service than Home Depot. Of course, there are some disadvantages. There are bad and sometimes even rude employees (mostly novices). However most of my visits to this store were more than great. No problems with returns, no problems with parking, no problems with restrooms, no problems with variety of tools available. Again, there are some disadvantages, but let's compare it with other stores. Lowe's is overpriced, Walmart is persecuting its own customers (e.g. Walmart blocked my account without reasonable explanation), ACE is harassing customers just because of parking. Home Depot is the store I really love. Among competitors, it is the best. I wish the best to this company.

I purchased a large outdoor table that was unacceptable due to poor quality materials and workmanship. I tried to settle the issue directly with the manufacturer/vendor, but they proved to be dishonest (their customer service rep attempted a kind of shakedown, suggesting that in order for them to help me I might first change my negative review of their product on the HD website). I then turned to HD Customer Service, and was faced with weeks of phone calls that went nowhere. Every HD rep I spoke with gave me a different answer, and a different excuse for the delays in response. I was told that I could return the table, and could have the item picked up from my home by a trucking company arranged by HD. That trucking company tried to contact us once, and never attempted to call again. For weeks.

I ordered a smart washer and dryer with pedestals that cost ~$2800. I paid in cash and the payment cleared immediately. I had been warned by the store manager that the delivery company was a third party and to check my appliances for damage before the driver left. She informed me that they have received a large number of complaints for damage. That was a red flag and I should have just gone somewhere else to make my purchase. Being an essential worker who has worked 7 days a week for 7 months in public health, I took the day of delivery off. I waited patiently and received a phone call at 3PM notifying me that the delivery would have to be rescheduled.

Had a fridge installed. The day of install the guys told me they cannot do it because my piping was old and needs replaced... They brought the new fridge in the house and put it in my dining room. Left my old fridge in the middle of my kitchen (for my 2-year-old to run into) and booked it out of there. I called a plumber. He states the Home Depot guys easily could have installed this... They just clearly didn’t want to be bothered. We did not need new piping. The plumber installed it in about two minutes!

They use sub-contractor who didn't re-installed damper vent which created mold in my attic, this also led to water damage due to condensation from bathroom exhaust. Escalated to customer service. No response.

Miserable shipping experience. My (50$) package got lost in the UPS system. The only reason I caught this was because I constantly monitored the shipping. For days I attempted to get in contact with Home Depot to fix this - all their phones led to a computer, not a person. They do not have an email or Fax #. I attempted to contact them via Facebook messenger, and the two associates were very unhelpful. They basically pinned the fault on UPS and said they couldn't do anything on their end. Finally I ended up calling the local Home Depot store just so I could talk to an actual person! She was unable to reach UPS and we are now trying to contact the direct supplier (no answer yet).

Would rate them a zero but it's not an option. We tried ordering $13000 worth of materials twice and both orders were cancelled days later with NO explanation as to why. We have plenty of credit limit and the phone support is about as dumb as a box of rocks.

Our Maytag washing machine died on August 1, 2020. We have extra warranty protection, in addition to the 10-year warranty that comes from Maytag. In San Diego County, Home Depot uses 1-800-Appliance to do their warranty repairs. Neither Home Depot or 1-800-Appliance ever contacted us either by returning calls. We have consistently been the ones to call both groups. As of September 14, 2020, our washer still not repaired or replaced. Can you imagine living without a washing machine for a month and a half? Poor service from Home Depot and 1-800-Appliance. Both have failed to meet the basic level of customer support.

We purchased shaker cabinets from Regina. She said with Corona it would take about 7 weeks for them to come in. After 7 weeks We'd call to see if they were in and it seemed like we were putting her out to talk to us. Didn't care whatsoever about us. Finally after 14 weeks the cabinets come in. Missing the pantry of course. Today we take the cabinets out of the box to finally put them up and she ordered the wrong cabinets. We can't tell you how disgusting we are with Home Depot right now. And to top it off the cabinets we received are instock cabinets so if we decide to keep them we could have pulled them right off the shelf and not waited 14 weeks. We are living in the basement of this house and have no kitchen so we'll most likely have to keep them. All I can say is that it better be at a unbelievable discounted price. I'm waiting to hear.

If there is any chance the item you want to buy will not work for you (not the right fit, size, or defective), then I want to warn you not to buy the item from Home Depot. We purchased some items that were either not the right size or were defective, and they would not allow a return on the items less than a week later, because we had purchased them with store credit. We spoke with a manager, but their returns are controlled by a third party so the managers have no control and can do nothing for you. On top of that, most people working there don't even know how to help with the merchandise, nor do they try most of the time. Therefore, I wanted to share our experience to help save others from the hassles of Home Depot. You will not find these issues with Lowe's, Ace, or local hardware stores so please shop these merchants who really know how to treat the customer. This is exactly what we will be doing going forward.

I ordered some stainless steel staples online at Home Depot. It said the store closest to my house had very limited supply so I ordered from a store further away. They called me and said they were also out and cancelled my order. They then want me to go to that store to get a refund since I used a gift card. I went to store close to my house to get refund and they said they couldn't do it.

Ordered a freezer with the newbie sales person (told us so and had white tape on vest). He could not answer any questions about product. Kept saying "I don't know". Senior person finally showed up, and answered a couple questions and told us we would get 10% off with Military discount if the freezer was not on sale. It was not. We filled out credit app and was approved for 5000.00 right then and there. Our newbie was frustrated with computer and said a few choice swear words. Finally go through and set up delivery date. The associate scanned the military discount bar, which was on the register/computer screen in the large appliance dept. It was giving a 2.50 discount. The item purchased was 799.00. I stated that something was not right? Here comes guy #3. He proceeds to tell us there is no military discount on appliances. Huh? Supervisor guy, who is not around, told us earlier it was on our purchase.

Home Depot - "We are here to help!!" I purchased a delivery of a refrigerator for $79 from the online store. The company HD hired called me a 6:00am saying they were on the way. At their arrival, they left the refrigerator on the street instead of placing it inside the condo. Their excuse was COVID. This is not acceptable since I couldn't bring the refrigerator upstairs and certainly couldn't handle it on my own. I had to ask for help and wait in the street until they arrived. Home Depot never said anything like the appliances were going to be left in the street. I wonder what Home Depot does when there are many appliances delivered. I called the store manager Juan and he said he would call me after 1pm. It is 10:11pm now and not a call from anyone at HD. This is not like the Home Depot first class customer service I am used to!! I would like to see the refund of my $79 since the people you hired did not complete their job. Thank you!

A few years ago we hired Home Depot for a number of projects around the home. To be fair, most of them are top notch results, but for the siding department, it seems that they get bonuses based on the number of attachment points they refuse to use. Our siding looks like garbage and has been flipped up over the roof for over a month now. The warranty department is unresponsive, and we have been unable to get ahold of anyone. Naturally we are filling out as many Consumer Affairs/BBB complaints as possible, and reaching out to our state department consumer divisions as well. Home depot might be great, but never lose track of your handyman's phone number, he or she is more dependable.

I ordered for 50 bags of marble stones on August 30, 2020 and paid the $79 delivery fee for next day delivery. Well, that did not happen and when I called the store, they said they will try to reschedule delivery in the next couple of days, September 3, 2020. Well, it is September 4th now and that delivery did not happen either. I called the store and said they can attempt again to deliver tomorrow, September 5th. I lost trust in this kind of promises and nobody even has the courtesy to call you for updates. Even the online tracking system is highly misleading because it shows that the purchased items are moving and en route but in reality, it is not. I will take my business somewhere else. Home Depot, you are not the only game in town, thankfully.

I ordered 2 products online at the same time, with the same payment, and the order confirmation said they would arrive at my house in 3 days. The first item arrived in 2. However the second, instead of being shipped to my house as ordered, was shipped to a store location an hour away and instead of arriving in 3 days, was then changed to between 11-16 days. The item was listed as in stock and the offer was made to ship to home for free. When I called customer service I was told “this happens a lot” where 1 item how’s to one location and another goes elsewhere. I was also told my only option to correct this was to cancel the order and go to the store and buy it in person anyways. This is ridiculous service to offer something, confirm that something, then completely inconvenience and screw over the paying customer. Very likely my last time shopping with them.

Calling Home Depot Customer Service is a big joke. I was having issues with placing an order online and wanting to cancel due to the fact that they place the charge on my Home Depot card before either of my items shipped. I placed the order on 8/31 and ordered a Refrigerator and a Storm door for my new home. The Refrigerator was schedule to be delivered on 10/5 with notes that there could of possibly of being delayed. The storm door is scheduled to be delivered to the store on 10/22 with notes that there could of possibly of being delayed. In both cases I could end up paying interest and having to make a payment before I received either item. I have ordered lots of items online and I never had any companies charge me until the items shipped. This did not set well with me and I had concerns about the timing of everything and needing to make a payment before I received what I ordered.

On July 4 I went in to the Lansing store which showed the 7 piece patio set available and in stock. I drove 1 hour to Lansing to find it was not the case. "Sorry it was sold yesterday sir. I guess our system did not update." So I look at all locations and there was none available. Second I am A Army Veteran who has served our fine country so that you all enjoy your freedom. At the Brighton store I was told if it not in stock you Do Not get your military discount so I ordered the sets online. In August the first set was shipped. To my surprise only half of the order was received and in two weeks later the other half of the is ordered arrived. The second set 7 piece was canceled by Home Depot without calling me so that I could be advised of this issue since it was canceled for lack of funds. I used 10 $100 gift cards and add my debit card to cover any additional charges.

I ordered and BBQ and paid for set up. No one was informed (private company) about the set up. When it was researched no one could find it. Researched again, no one could find it. When I called, no one called me back. When I went online and filled out the survey review and asked for a call, no one called. I spent so many hours on this I could have paid a contractor to set it up and it would have cost me less in time. What a joke...

In April my refrigerator was on its way out. I selected one at Home Depot and it was delivered without incident. I upgraded to stainless steel with that purchase. So in May I returned to order a new SS Samsung gas cooktop and also a Samsung electric wall oven. I believe the date was May 8. The delivery date came and went - I never heard from Home Depot. The installation guy called me, and I told him we need to reschedule. He was angry with me that no one told him, but he was hired by Home Depot, not me, because we paid for installation (these items can’t be installed for free).

Paid for Whirlpool refrigerator and Bosch dishwasher in May. Have not delivered either as of Aug. 28. Not 1 call from Home Depot. Only contact was Whirlpool voicemail canceling delivery 4 different times. Reason given is shipment delay.

I was told my military discount doesn't apply to toilet seats! I will take my military discount to Lowe's, I'm sure they will gladly apply my military discount to their toilet seats. Home Depot says they support military and veterans, however, my experience says otherwise.

We were in the Topeka Kansas Home Depot on Wanamaker Drive this morning prior to the lunch hour to look at a convection range. We saw one we liked. I was prepared to purchase it but could find no salesperson. I even asked up front and they paged for one. Nobody showed. I asked again and another page was made. Three other customers were in the department and nobody was helping them. Home Depot lost a $2000 sale today. I won't be shopping there for anything needing a salesman again.

I placed an order online for a dining set, a few days after while it took time for them to process my order I decided to cancel my order, it had not been shipped to me yet, I canceled the order, and they confirmed me that they do not charge my credit card, a week later they sent the product by mistake and charged my credit card, I had to return the package. At the same time, it was not my mistake that it has been shipped to me by mistake, now it has been three weeks that they are not returning my money, and they keep saying that it is because of the processing time. Well Home Depot sucks, never I go back there.

We picked up a gas stove on May 29. 10 weeks later oven don’t work. They WILL NOT replace it. They want ME to pay to have it fixed and then they May refund me. They sell appliances that they can’t have worked on locally.

I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following Monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.

No accountability! ProDesk is a joke. Got sold and suggested and delivered the wrong item. They have cost me project time, and the runaround was extreme...2 days, 14 transfers and nothing made right. Damaged products from original delivery also. Gabe at the McKinney Texas central expressway location I would rate at -1 if I could. Noel, because it was his last schedule day, passed the buck and did not assist in finding a solution at all. Kara, who Noel said would pick up the issue, never called back. When I called her, she passed me to Kianna instead of dealing with the issues. Kianna offered no solution and passed me to Gabe, who was a total Jerk. HOME DEPOT HAS LOST ALL FUTURE BUSINESS FROM ME.

Steve Silver Company Jocelyn Espresso Cherry Classic Sofa Table - Item came damaged. HomeDepot.com will not accept a 2 star review and is forcing me to write a positive review, or will not post my review. This is illegal and there needs to be a class action law suit! At the very least I will be boycotting this unethical company. Even though I know they will get away with it.

I purchased 2 twin adjustable bed frames online from Home Depot on 5/23/2020. It's now 8/17/2020 and I still only have 1 frame but there are over 100 of them in stock. My $2500 mattress I purchased elsewhere is still laying on the floor. I've called Home Depot many times who then calls the manufacturer (Classic Brands LLC) and nothing ever happens. I even called Classic Brands and they tell me I have to go through Home Depot. Every time I call Home Depot I get the same old response "I'll have them put a rush on it"... I placed orders, canceled orders, replaced orders, got refunds and placed more orders, all at Home Depots request and almost 3 months now, still only half a bed. I call Home Depots online number, I've been hung up on multiple times or disconnected. But if disconnected no one ever calls me back... I've asked for a supervisor over 10 times but they won't put one on the phone...

New machines delivered on promised day. I can't review them, because the "installer" did not do the installation. Many problems, including he did not have duct tape to connect the dryer to the vent. Washing machine problem -- he thought he had broken the hot water faucet. New equipment left out of place. Helpers brought old machines up from basement and put them in the garage, then told me they wouldn't be taking the machines, although I had paid for removal. I have not had the use of my garage for 7 days now -- and, of course, no laundry.

My elderly mother purchased a ceiling fan on her H.D. credit card. We received a free one from a friend so returned the unopened fan to H.D. Store return policy needs revision as she had already paid the c.c. bill and H.D. would only refund back to the card. Now she has an $80 CREDIT that she will have to go buy something she doesn't want or need from a company she rarely shops at because they wouldn't give cash back. So H.D. made an $80 profit because their return policy needs revision!!!

Went to Argentina Rd. Mississauga location today to by some metal clips to hold round conduit for electrical or anything round for that matter to the wall. Asked three different staff members where to find the product. Two sent me in different directions and the third actually said they carried no such product. Oddly enough when the person who told me they didn't carry the product walked away. They were right behind him on the shelf where he was just standing. Sooo frustrated with Home Depot.

Home Depot & Vista Rocks delivered wrong rocks, we refuse to pay for these rocks since they will not come & change it. I refuse to pay & need compensation since my landscapers will charge me 3x to rearrange the rocks.

We had the receipt, we had the gift card. Why the heck would they require me to show my driver's license? What if I didn't drive there? Now, in order to get your money back, you need a driver's license? Receipt not good enough for you. Ridiculous. Guess we'll have to come back tomorrow and waste more time on going there, since they're closed now.

We ordered garage shelves on July 23, and were promised delivery between Aug 5-14. Today is Aug 14. Our credit card was processed on Aug 11, and neither Home Depot or XPO know where our shipment is, or when the shipment will be delivered. Further, I was told I could not cancel the order.

I have called 3 days in a row about trying to get this item delivered. It is sitting in a warehouse in Louisville, KY, less than 5 miles from where it is to go. I have been lied to repeatedly about "someone from Estes will call you to set up a delivery time" each time I have called. The website says, "Good news! Your item will be delivered by Aug 6," which was a week ago. I do not know what else to do to get this item delivered. They have at least two phone numbers which they can call. I will definitely think twice before I do any more ordering with Home Depot which is disappointing because I have enjoyed a long relationship with your company. This poor customer service however is inexcusable.

They said I bring my generator in and the carburetor was the cause. They ask for at least $55 repair + parts with 2 weeks leadtime when I found the whole part new on internet for $40 with 3 day delivery.

I purchased a defective product from Home Depot online. Return policy stated it was returnable. Because it contained a lithium battery I was told I needed their delivery to pick it up. For 2 days I spent several hours on hold waiting for customer service. I opted to have them call me back. When they did they hung up after one ring. When I finally got through to them they claimed they arranged for pick up. Twice they gave the wrong phone number to their delivery service NDS. After several emails back and forth they no longer reply. The original purchase was delivered 7/8/2020. It is now 8/12/2020 and when I called again today to ask when it would be picked up they stated they have no info and hung up. They should change their policy as written online. We took it back to the store and entered at our own risk as very few were wearing masks, which is why we ordered online.

Worst credit card company ever. I recently moved and lost my Home Depot credit card. When I called them to update my address and close my account they gave me nonsense answers and we kept going around the circle. They said they only can verify my identity by the address and phone number in the account. Well, my address and number is changed, so they said there is no other way to reach me and solve my problem. Every other organization in the US can send you either text via phone or your email but not this company. They only use texting to your phone. I never deal with these people and you shouldn’t either.

I've been on hold for 1 hour waiting to speak with a supervisor about a product I ordered a month ago but still hasn't arrived at my house. Home Depot has HORRIBLE customer service. They keep saying "there's a delay". Lolol well that's no longer a good enough excuse to get me off the phone. Now I have to blow up their social accounts with 1 star reviews!

Buying an appliance? I'm an idiot, I guess. I bought a new LG washing machine at The Home Depot, Southlake, TX on 10 July 2020. Delivery scheduled for 04 August 2020 (delay due to Covid-19, of course). The delivery folks would not remove my old washer from its pedestal nor install the new washer on the old pedestal. The Southlake store says they told me this was the case when I bought the new machine. I guess I'm stupid, and so is my wife. We do not remember being told this, and it seems if I were told this, I probably would have done something about it at the time of purchase. Now, I've got a new washer on the floor and I've got to figure out how to get my existing pedestal underneath it.

Out of all of the things I've bought from Home Depot, the first time of trying to file a claim on an item that no longer works, was a very, frustrating, and one of my worst experiences dealing with a company. I tried to file a claim for a generator (won't start anymore) and uploaded my receipt THREE times. Talked to several representatives 08/03/2020 and nobody acted like they wanted to help or work. All I received was "we can't see your receipt". I told them I uploaded it 3 times. They then told me that I would need to speak to someone in the Claims Department so they transferred me. Spoke to a guy in the department on 08/04/2020, same sorry outcome.

I ordered closet kits from Home Depot which were to be delivered in 30 days. The next day I canceled the order and Home Depot delivered the order anyway and left at the curb. Curb weight was nearly 500 lbs and there was no way for me to move the order - so it sits outside my home unattended. The HD policy is 45 minutes to cancel online orders. I always trusted Home Depot to be equitable but their handling of this matter is a disgrace. I am still trying to get them to pick up and return merchandise which has cost me over 2 hours today. What a mess. What a disappointment Home Depot.

I want to give kudos to two customer service representatives. Modesto and Jose gave superb assistant with my huge order on today 8/3/20. Not only did Modesto help me with putting this large order on my court he also took and loaded it into my van. Jose help me with purchasing my order through PayPal. With their help it took a lot of stress I was experiencing. Thank you. D. **

We have been shopping at Home Depot for a long time and there was a time that at least had a very decent customer service via the 800 number but that has gone down. Both store and online have a very poor support. Here is one incident: On 3/16/2018, I purchased a self-propelled EGO lawn mower with HD extended warranty. Around 5/1/2020, I started calling & emailing EGO customer service. EGO would not respond to emails & calls would get disconnected after an hour to hour-30-min hold (or many times hang up quickly saying agents are all busy & to call back later). I would keep opening new case on EGO website & EGO would keep closing them down without talking to me.

I called Home Depot 800 number to return an online order during Covid. I spoke to Tenisha on the morning of Sunday, August 1st. She asked the order info, name and email but clearly had to ask the same question twice because she seems new. I asked if I could just do a customer drop off to a UPS store since it's two blocks away and you can just leave packages there and walk out since I have an auto-immune disease and don't want to risk in a pandemic. She said she was going to send a UPS carrier pick-up. Corrected her and said I'd prefer a UPS drop-off. She said she'd need 2 minutes which she said the carrier pickup is no longer an option and that only an in-person return at Home Depot is the only way to return this. I mentioned I don't want to stand-in line and wait in a crowded store in a weekend. She said, "Life's hard."

Refrigerator service was worst service I have seen, they came 7 days after the emergency happened and reported and ask for another 5 business days for the part then we need to schedule the installation that might take about 5 other business days. If it doesn't work the money back and no replacement. Technician though was good.

Yes, I did receive my order from Home Depot online which was delayed twice with no explanation for starters. However I will never order from Home Depot again. The box that I received was open (and I mean wide open!), had holes in it and was just sitting on the front porch. I was actually home when the UPS guy dropped off the box and when I say he dropped it off he literally dropped it on the ground in front of the door and I heard it hit the ground. That’s how I knew he was at the door. By the time I got downstairs and open the door he’s already gone outside the gate and was driving away. And the box is just sitting there wide open!

My 11% submissions are denied and after taking some time to contact Home Depot via chat they tell me it's because they don't have my receipt. This is only after a very cumbersome process where I a human wasn't available to assist. All of my store receipt are available at HomeDepot.com but the service person said they don't have access to this info. Spent almost $300 in the last two week and one of the factors from buying Home Depot instead of the competitor was the 11% rebates. I'd say expect the 11% only after they train the staff and improve the process....a perfect example of the left hand not knowing what the right is doing.

Pathetic experience with all Home Depot projects. Whether instore or at home services. Please stay away from HD on your inhome projects. HD is a rip off. Zero customer focus, zero integrity and zero focus on their frikkin pricing. 1st experience: I wanted to get my walk in closet system done via HD, HD rep came to my home two times. Wasted my 3 hrs. On that fancy 3D modeling to finalize the closet design that got deleted due to their software issues. The guy left and promised me to provide estimate next day. Didn't get get anything and after 3 weeks....the gentleman asks me if I have decided on the path fwd. I told him to ** off.

Home Depot has become the Woolworth of the new century. Their customer service, sales, delivery even the management response to customers is at best third rate. I bought several appliances from them and was told that they had the products in their warehouse. On the day of the scheduled delivery they sent me an email to inform me that the items could not be delivered as scheduled. When I called their customer service number, I had to wait for over an hour to talk to a representative and was told that they do not have any of the items in stock but will have them in two weeks.

Posted by door that no entrance without mask but several people walking around without one on. Don't make a rule if you aren't going to enforce. I personal appreciate stores that don't let people in without mask, these companies have my respect. My respect for Home Depot went down several notches today.

Went in the other day and was greeted immediately and asked where to go to find the specific level I was needing. Gentleman walked me to the product and asked if I had any additional needs. That was all I needed today and was in and out quickly. Will be back again.

July 9th I ordered a sewing machine online, used my Home Depot card and got a Delivery date of July 17. As of today I have heard nothing, and it's still being processed. Perhaps they don't exist anymore.

Order arrived three days late, and two days after the tracking they provided said it had been delivered. The order was also incomplete, and I had only found out about this after receiving the order. There was also no social distancing observed by the delivery and they whistled at me to come to the cab to collect my order.

Terrible online order experience with the Home Depot!!! Worst experience Ever!!! Placed order of 3/4" Drainage systems on 6/29/20, order # **. Received confirmation e-mail at 6:41 pm. Received payment issue email at 6:43 pm. Cancelled the order and replaced 2nd order, order # **, received email confirmation at 8:35pm. Received payment issue email at 8:41 pm.

I order a gas stove from Home Depot on July 3. I ask for the stove to be delivered Saturday July 18 and they did deliver however they told me that it’s a two step process. First process is the person deliver the stove and the 2nd process is a 3rd party comes to install the stove and haul away our old stove. It said nowhere on their website that this was a two step process. Customer service said that it was in the email they sent that they notify me of the 2 step process, but I don’t see it anywhere in their email.

Shopping While ** at Home Depot! 1 Star Is Too Much! Today I was racially profiled by an employee named "IRMA." While at Self Checkout I scanned my items and placed them in the plastic bags as I've done so many times in the past! This is not brain science. During this process a large amount of plastic bags were stuck together, therefore, I decided to place the scanner to the side, take off my cloth gloves, and separate the bags. The sole purpose of my actions were to have bags available so that I could finish scanning the 4 items left in my cart and pay with my Debit Card-"As I've always done!"

I like to staff at HD. They take the time to help novices with their projects and will load me up with the right combination of materials and pieces. They even throw in some instructions on how to do it.

Home Depot has always been my go to for shopping for home improvements/maintenance and garden improvements. As a woman who has plenty of questions for help on ideas I have, their employees have always been very helpful and patient! I do find it hard to find an employee to ask as they’re not always over staffed and I need to take someone away from another section to question as I find it overwhelming to go about finding items on my own sometimes in such a vast sea of selection. I appreciate the help more because of this and wish that maybe they would have a customer counter for that purpose alone, for questions on item. Location over having to roam and search for an employee. My experience has always been good at Home Depot. I will be a chromed for life.

Too many people standing around doing nothing. They never offer to help. When I asked for help, the answer was no. Employees were not wearing masks. Masks were not required of customers. I am not a pawn for the company owner's political nonsense.

The Home Depot that I frequent is clean and well organized. Things are easy to locate and the staff are always helpful. What I especially like is that the employees don't just point out the locations of things that you ask them for; they actually walk you to its location. That for me is excellent customer service.

I called in to find out the price of AC systems and if they have installers. I was on hold for 30 plus minutes. I was transferred to 5 different departments, just to be told they use Home Advantage for contractors and that I need to call them. They gave me the wrong number. When I call back I had to go through the same thing, on hold and switched to different departments. It was insane and infuriating!

I have shopped Home Dept for over 30 years for everything, lighting, building materials, garden supplies, paints, insecticides, and even bar-b-q grills. You get what you pay for at Home Depot and no hassles if items has to be returned. I will always do my shopping there.

I have always gotten experienced advice in every department. Sometimes it's hard to find someone to help but when you do ask an associate for help, they either take me to the spot where I can find what I wanted or they get some help to answer my questions. Their garden center has awesome sales. Sometimes I even shop for bulk cleaning supplies.

It’s nice to have help when you needed but no good to be in a hurry as everyone most likely has a question, so patience is a must, I do enjoy getting the right advise at the end and it makes shopping at Home Depot a pleasure.

I would recommend Home Depot to anyone doing work on their home. They have everything you could possibly need. Great prices and all the staff are friendly and knowledgeable and ready to help. Recently painted my apartment and got everything I needed from here.

Not enough knowledgeable staff in specific area. Waited 10 minutes for staff to come. After called 2 then had to go locate myself with a toddler in tow. When person located they had no idea and told me to check online to see what type of plant it was myself using my phone. Not helpful at all.

Most of the time I order something online, it gets cancel, says successful too, I still see a charge pending on my bank account, why does it let me order if they're out of stock or whatever reason is, in Compton, Gardena and Paramount, Calif, all three does same, very bad service or maybe I leave bad feedbacks so I'm in their black book.

The only problem at my store is some of the staff arent friendly and very unfriendly. They never smile. Dont get me wrong. They're eager to do their job. Just smile sometimes. Maybe it will make their day a little easier or faster.

Home Depot is a top notch store, reasons are their customer support is fantastic, when shopping Their attention to helping is great. Each time I’ve been in the store requesting help the person helping me was well trained and very knowledgeable about the products and even saved me money by recommending a cheaper but more reliable product. At times when I have made a purchase and there was an issue with the product they immediately took care of the issue by replacing it or repairing it.

Home Depot has always been a dependable home supplies retailer. If you can't find something at the other retailers, you'll most likely find it at a Home Depot. Prices are reasonable (not cheap) and customer service is above average, provided you look for it.

I ordered Closet Maid shelves twice from Home Depot and failed to receive delivery of all that I had ordred both times. I contacted customer service on the first order and they processed a return for the item I did not receive and was able to order the missing item and received delivery of it two weeks after my initial order. I did not receive delivery of one item on my second order and the customer service representative told me to contact UPS even though the tracking information showed that Home Depot never delivered the item to UPS.

I hired (and paid in advance) Home Depot Interiors to install new countertops in my kitchen and two bathrooms. They came out to my home on February 23. Ever since they had my money they ghosted me, and only responded when I threatened to get an attorney a few months ago. On April 15th they then tried to blame the pandemic but, the ghosting and lack of communication started almost immediately after I paid them back in February, before the pandemic. When I finally got a response, I got all kinds of excuses, like the guy who was handling my job just had a baby and he had "baby brain" (I later found out that his baby was not a newborn), then he went on late paternity leave and then didn't leave any notes in the system so no one knew the status of my job. I was told that they would be in touch me and keep me informed. I didn't hear anything so on May 28th I reached out.

I am in the construction industry, so Home Depot is a really good friend. When it comes to buying supplies either for work or home, they always have everything I need and want. Home Depot makes it easier for fixing and creating parts of a house. The massive variety of supplies they carry in stock or back ordered are just endless.

I ordered some garden items to pick up at my local Home Depot using the curbside pick up option so I didn’t have to go in the store. I received a message when my order was ready to pickup. I went to the store and there were special parking spots for me to park. I texted the number on the sign and entered my car model and color and they brought my items right out. A few of the items were large. They put it right in my trunk for me. I was very satisfied with the service.

I love Home Depot because they have everything you possibly look for your home repairs. When you can’t find something you're looking for there is always someone there to help find what you're looking for. The employees are always helpful and knowledgeable. Never had a bad experience.

The customer service is wonderful. The employees are always helpful. They usually have everything am Looking for in stock. There are many stores around so it's very convenient to shop at. I would highly recommend this store.

Purchased a package of 6 "Everbilt" sheet metal screws (805831) #10 x 1 1/2 inch. These are awful. They are hex head. I wanted hex head because I need to torque them in pretty hard. Well the heads are rounded! What the heck. They're not supposed to be rounded. I never thought to look inside the little plastic bag. Rounded hex heads! So I used them, but every time I tried to tighten hard, the socket twisted off because the heads are rounded. You must be kidding. I've checked this same item at Lowes and Menards. Guess what, the hex heads are NOT rounded. Last time I shop Home Depot. Of course, they are made in China. I can't believe Home Depot would sell such shoddy merchandise. Shame on Home Depot.

I ordered a faucet. They shipped it with the box all messed up and banged up. They had to tape the box up just to hold it together. I posted a review on their site with pictures and they emailed me to tell me it didnt fit in their online posting guidelines. What I wrote here was exactly what I wrote along with pictures. I questioned how it didnt fit into their guidelines. I never received a response. I believe people need to know that when they order online it might come all mangled like mine. Very unprofessional.

The best Place, excellent customer service, good selection of products and tools, everything in one place at affordable prices, also phone customer services it is great, you can check stocks, prices and more. Devolutions Policy really work without problems or too many questions.

I love shopping here. Their prices are the best. I used to compare prices at retail places but Home Depot always has the best prices so when I need something I just go there! I bought a sander there a while ago. It still works good.

Whenever I need something done in the home where I have a question Home Depot's always there to help. No matter if it's a question or tool a person live questions email anything they're always there to help. Great selection, great prices, great customer service.

Home Depot is convenient and usually has what I need. Occasionally items are not in stock, but they get them in within a reasonable amount of time. The prices are good and sometimes when they have sales, excellent.

The local Home Depot is where I go first whenever I am working on a project, or just want ideas for one. The staff is helpful, knowledgeable, courteous, and patient. The Home Depot staff is very accommodating when items require research for availability and very communicative when items are being delivered. I appreciate that surveys are often offered for customers to let them know how they are doing. Love them!

I ordered a $1200 bathroom vanity on 5/7/20 with a delivery date of mid May. Here we are 7/13/20, no vanity. During this time I have made numerous calls to Home Depot who blamed it on the logistics company and ultimately had me cancel and reorder the product which I did with yet another 2 week ETA for delivery. Over a month later, still nothing. Now it's the blame game. The logistics company says they have the cabinet and are waiting for another item.

The Biddeford Maine HD does not enforce mask wearing, putting its customers at risk and the state itself. Maine will be just another state with increasing cases and shutdowns!!!! Everyone who has done their part to help stop the spread, will have to go through it all over again because of these ignorant people, come on Home Depot, do your part!!!!

Home Depot is one of only a few retailers who recognize the sacrifice made by veterans by having reserved parking spaces available only to veterans. And, every-time I visit Home Depot, I spend as much as 30 minutes simply reviewing the hand tools, from various manufacturers such as Husky, Milwaukee, Bosch and DeWalt.

Home Depot is my go to place for most of my home needs. When I need to buy tools or paints, by default I go to Home Depot compared to other stores. You get everything for decent prices. Customer service is not the best, however you get what you need.

Home Depot, I have been shopping at Home Depot for over 30 years in several different states and two counties, they always seem to have what I need at a fair price. Finding help when needed is not always easy but when you do they seem to have the knowledge of the department items I'm needing help in. I like the parking arrangements i.e. defecated Spots for Pro desk and for vehicles pulling trailers. This is really helpful when I pull my small trailer for pick up. Selection: selection of items is great, if I am shopping for garden and yard tools or plants and supplies they have it, or carpentry tools and materials they have it, or plumbing, electrical, flooring home appliance and furnishings i.e. window covers also windows and doors, you name it if you're fixing up your house, shop or out buildings. Need well supplies they have them too.

I love shopping here! They have anything and everything you could want or need! From cleaning supplies to carpet and tools! I just get lost in this store. They have such a large selection of different item! And I am pretty sure they also give classes on do it yourself projects! Make sure you bring a pickup truck and they will help you load anything you need help with! Store prices are reasonable!

Honestly, I can never find anyone who is actually helpful, if I can find anyone at all. Go to any Ace Hardware and you can actually find someone to help. Not at HD. Most of the time I am at HD it is only because it is next door to Costco. Otherwise, I wouldn’t bother..

They are all customer friendly. They know their products and how they work. If you need help working the products they are happy to help. They not only have tools they also have help with anything you want to buy.

Great selection for nearly everything plus reasonable prices. You oftentimes need to track down a specialist for help or ask customer service to send someone to your aisle to help. Definitely my first go to store for home repairs and garden needs.

I have mixed reviews about Home Depot. First ordering online is very convenient. It's the easiest way to find everything you need. Now in store shopping is totally different. Some locations the further out you go have everything but the stores local by me are a mess. Everything half gone or picked through. But in every home depot I have been to customer service has been excellent.

Home Depot is good, has the various items required for home furnishings and repairs. Finding items I found not that great. The mobile app and website is not so good with the search to tell me availability. If we find the product we want then we can check which store it is available, which is very convenient.

The customer service is always outstanding. They really make an effort to help you get what you need - I’m disabled and they gladly take things to my car!!! And if they don’t have an item in the store (which is rare) - they will order it for you! Love the Home Depot.

Recently bought a Ryobi 2000 PSI Pressure washer from Home Depot in Forked River, NJ. I love it. My husband came home first with a Ryobi gas one 2300 psi and it was way to powerful for me to comfortably use, so I went back and exchanged it for the 2000 psi electric and I was much more satisfied! Easy roll up with handle, only complaint when you use the wheel to roll up the hose it takes that shape and I am noticing over time if you don’t twist out the loops you get some kinks which kind of stinks. But all in all I have power washed my whole house, the garbage cans, I even use it to wash my car???? Well worth the money!

Items charged multiple times on credit card. Refund asked due to over 30 days backorder item wait time. 3 months later yet to be refunded and now they are asking for proof that the money was debited. Customer service is near impossible to reach. Multiple 3 hours wait time on the phone that lead nowhere. I strongly advise to never order any high value item from Home Depot.

Placed the order over a month ago. Expecting a refrigerator and dishwasher delivery today. Notified yesterday that it wasn't coming to late August. Did Home Depot have this information and didn't share it due to loss of sale? Is this best practice when a customer is counting on a refrigerator/dishwasher moving into a new home? Should Home Depot have called two weeks ago to explain there would be a delay? Poor communication, poor customer service, poor best practices in place. I will not be back and feel very disappointed with the lack of caring about it when I called and got a person who was not helpful and could care less. Dr. Eileen **

Home Depot is convenient but the staff are often too busy to help you if you have a question. Between them and their competitor, one of them will have what you need. Sometimes they don’t carry a popular product or brand. They did a good job with the curbside order pick up set up. I was impressed with their handling of covid. I wish their customer service would improve.

I found the aisles open and items well placed for easy access. The customer service was helpful when one could find them. I worry that in the attempt to reduce costs floor staff will be cut and reflect upon customer support much like WalMart.

I used to love Home Depot. When I lived in Santa Cruz CA I couldn't wait til we got one. At the time the closest one was over the hill in San Jose and that was just too far to drive unless you really needed something that only they would have. Then we got one, and I hardly ever went there. There was just too much, it was impossible to find things, much less find a Customer Service person to help you. I started going to the place with the "Helpful Hardware Man". It felt more like I was supporting a locally owned business versus a big chain that had stopped caring about its customers. I fell out of love with Home Depot.

Home Depot should have heart in its name. I have never had a time where I went in to the store and received such quality service. The employees are knowledgeable and are always willing to help right down to the checkout line where you leave the store with a smile!

Home Depot carries a variety of hand tools and power tools. The power tool selection and battery tool selection is very good and they are in stock. Home Depot stands behind the products they sell. I have shopped many stores for tools but Home Depot carries the top tools.

I really prefer Home Depot because there’s always associates there to assist you. You can always return things and I enjoy ordering online and picking up in store. I use to be a Lowe’s shopper but find I really enjoy shopping at Home Depot.

Home Depot is the only one that customer service is great! We always can find someone to help us, answer questions and solve our problems. We also get a military discount. The other place does not give military discount unless you show them a DD214. Military id does not count. Any problems they solve.

I really enjoy going to Home Depot's and going shopping there, the variety is there and the prizes are very competitive on some items.... The online exclusive items online is always sold out and really never available. I've been waiting for one of the exclusive item to be back in stock over two months and did the email so I will be informed when that item back in stock.

The staff is always willing to help you problem solve your project. I especially like their garden center. They keep a good variety of indoor and out door plants. They also have navigated the Covid seamless and I feel very comfortable shopping there during these challenging times. We have made numerous trip to Home Depot while building a new deck and the hours fit well with our needs. In Lethbridge it is at the opposite end of town but still our go to home renovation store. The option to have your lumber cut on site is really handy and we have used it occasionally.

I bought a grill on May 20-th, needed it by June 27 for a family union. It was scheduled June 18, then they delayed for June 25, I called them, and they said it will arrive on July 1-st, finally came on July 1-st when I did not need it. Customer service did not care about it. I work for a company that we supply Home Depot with some products, if we are a little late we always got penalized which is OK, but is not OK for them to be waaaay late. Very disappointed.

I am in Arkansas. The staff are over the top with friendliness and knowledge. Every department was staffed. Maybe the appliance center could use some help. The garden center needs some organic supplies instead of all harsh chemical. Use this store because their self checkout is very customer friendly and usable with a clerk standing by. The negative is their sales promotion. Are not always available and will not give rainchecks. Bummer. So Lowe's is next door. Easy enough. HD IS MY FIRST STOP.

Store generally well stocked - the option to look at products online and get a text for the location in the store (aisle and bin) is a real convenience - staff are less of a plus -- when the store first opened there were subject experts in every department. Not so anymore - often as not they don't know anymore about the layout of the store or the products than I do.

Home Depot is my first place to go when it comes to find any tool or specialized item for my business. Their prices are competitive and fair. Clean aisles, outstanding customer service. Full inventory most of the time. Self check out registers are very convenient.

We have shopped at Home Depot for as long as we have been homeowners, but we have decided to stop shopping at their stores. The last few visits have resulted in us leaving dissatisfied. The customer service was very poor, and the products we were shopping for weren’t available. We will not shop there again unless it is absolutely our last resort.

They are deceitful and lure customers in for inexpensive installations but then come up with additional charges and say there's a binding contract customers aren't able to get out of. I will never trust them again to install something.

Home Depot has not done well through the pandemic. Their customer service is really suffered. I bought a BBQ from them and went to pick it up. It took them an hour to find it and then had no one to help me load it. I stood there for about be half hour till someone in the parking lot helped me.

Home Depot has a wide selection of things, from home repairs, to gardening equipment and supplies, got to watch out for their weekly specials that when you get the good deals. Customer service is ok. Depends on who you get that day. But overall I love home depot.

I like going to Home Depot, I look around and get ideas on things I can do around my house, sometimes it is a pain in the neck to try to find someone to help me with questions I have, I don’t think they hired enough people to work there. But when I do find someone they always are very knowledgeable on what I need. I like shopping there a lot.

I was looking for an estimate, on some air conditioner modification. I waited over a month; for an appointment with their servicemen, for their estimate. The day before our appointment; they called to confirm the appointment. On the day of the appointment I called to see why they were an half an hour late; and they said that they decided not to show up; because their estimate would be above my max. They never called.

I love Home Depot because they have what I need and seem to be consistent. Their prices on certain items like plants or appliances are always cheaper than local stores. But I am dissatisfied with their customer service because I can never find anyone to help me. They’re very short staffed on the sales floors and if you see someone you have to stop them and ask for help. They do not offer to greet you or help on their own, they appear too busy to help you. They make you feel like an inconvenience.

Normally stores are well stocked. But during the covid times, they are low in stock and poor in customer service. Sometimes it is too long wait for curbside pickup. I wish they also have curbside return. In the store, customers do not follow social distancing.

I ordered an item online in May and was supposed to be shipped to a store by June 4. Now it is July 6 and no item. The stores cannot help me (not even cancelling my order), there is no option to cancel the item online and the online department does not answer their phone.