Ferguson Enterprises Reviews

Go anywhere else. Disappointing customer service, delivery incompetence at every level (it's as if they've never done this before). Ordered $23k of kitchen appliances and bathroom fixtures and they have failed delivery twice. We are scheduling the 3rd attempt because they don't "have enough manpower." It has been over a month and still not likely to get these next week. Home Depot Cafe line was a much better price, Ferguson agreed to match price, they were happy to charge my card, now can't get them to fulfil the order. This is causing delays to contractor schedule and costing additional money. Edgar, delivery scheduler keeps saying "I put in the notes that we need additional manpower, that's all I can do." Gary ** sales guy no longer answering calls. Save your project money and go anywhere else.

I placed a large order and I called within a 24 hr window and asked to cancel a couple of items from the order and they said, "No, we cannot do any order cancellations." Then I asked if I could chance the delivery address and NO they said, "We cannot." So I will never buy from this company again. And I will not recommend it to anyone.

Spent $11,700 on a GE Monogram integrated fridge/freezer just less than 2yrs ago. Fridge is not maintaining cold. Thermostat is bad. Called for service, my bad, they don’t offer any service on appliances they sell. Advised me (very nicely)to call GE. Of course GE wants to argue on the warranty. Gave a couple of suggests on repair service places. Our mistake for buying from a big prestigious national company. We should have bought from Jonathan’s Used Appliances in Spruce Pine, NC. Not only will it be cheaper, he delivers, he sends repair man to your house to fix if there are any problems! He also doesn’t charge you an arm and a leg!! Nothing fancy just your basic stuff!!

I am writing to formally recognize the exceptional service I received from Brian ** during my recent home renovation at the Ferguson Showroom in Newton, Ma.. Over the past few weeks, Brian assisted me with the complete remodel of three bathrooms. As you know, coordinating the technical specifications and hardware for three rooms simultaneously is a complex undertaking, but Brian handled it with absolute precision. What stood out most was: Technical Expertise: He ensured every valve, trim kit, and component was compatible, saving us from costly delays.

Purchased a brand name vent hood from Ferguson Home. Upon arrival found it was damaged. Contacted their customer service and agreed to send a replacement vent hood. Second one arrived damaged as well. Contacted customer service again requesting refund and instructions on how to return items. Two weeks later, after the agreed upon 10 days for refund and time to send instructions, nothing arrived. Contacted customer service again and sat of the phone for 35 minutes. Talked to another customer service person who then sent an email telling me to trash the two units and that my refund would be issued in 3-5 days. Here it is 7 days later and nothing. BBB has been contacted with detailed complaint filed, and am pursuing legal action if this is not resolved in the next week. DO NOT BUY FROM THIS COMPANY!

Great company with wide variety of quality products. Only complaint and it is significant: trying to call the local showroom is impossible. You have to go through a centralized system, and they NEVER answer promptly, then they try to transfer to someone locally (and it never goes through), then you leave a message and you never get called back. The worst phone system that I have ever experienced! Please let me call the local showroom!!!

Thought using local business with a showroom would simplify process, but we were shocked when ordered toilets, which were confirmed to be available locally were shipped from AZ and CA through new Build.com, adding additional time and a lot of aggravation... Musical chairs with toilets. Staff at showroom not very helpful and tried to sell us older merchandise. We selected newer products ourselves.

Had a State Pro Line Hot water heater installed in Dec 2022.. Started acting up with the pilot going out about monthly... In Dec 2025 it was determined the burner was bad.. Ferguson replaced the past but I ws stuck with $535 bill on a product that ws obviouslky crap.. STAY AWAY From ferguson and State. They will not back their products. Hot water heaters should not fail this fast.. Ot's a slimy business and there is no recourse. I will never use Ferguson for anything EVER again as well as any State product.. Will be looking for a new plumbing contractor as well. They all pionted the finger at each other.

My husband and I just purchased a brand new built home by RCI October 28. I keep hearing that Ferguson is the supplier of their appliances. Premier A/C was just at my home yesterday because of clicking noise my brand new furnace was making. Come to find out the blower is bad and it was suggested to us not to use our unit at all. Guess what... It was 31 degrees and icy outside. We can't get any help until Monday and that because Premier A/C is ordering another unit to take the blower out to replace mine, because anything from the warehouse would be 7-10 days. This is ridiculous. Our brand new home is freezing because of what you stock. Also, our brand new oven won't turn off. We have to turn the breaker off to get the oven to stop heating. This is unacceptable. A brand new home.

Rating is a 0 ZERO. I bought all new appliances and new plumbing, approx 70k. Thermador 15k fridge was installed close to one year ago without trim package. I have been calling and dealing with staff for 10 months to get trim installed. Excuses only, blaming thermador warehouse. Ferguson Melbourne florida. Unprofessional and completely incompetent. Items are paid for and cannot get simple trim package that their installer forgot to install. Take business elsewhere.