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Ferguson Enterprises Reviews
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This was the worst experience I have ever had with a supplier. I will never use Ferguson again. The salesman repeated lied to me about my delivery. Everyone in Customer Service told me a different story. There is a total lack of communication within this company. I placed an order with a Ferguson Showroom salesman. I emphasized to the salesman that my items MUST be brought upstairs to my door. He assured me that my products would be delivered to my door by a Ferguson employee, on a Ferguson truck.
I live in a third floor condominium with an elevator. The delivery was scheduled for Tuesday, May 9, 2023. I was scheduled to be the first stop. The driver texted me and said he would be there in 30 minutes. A few minutes later the online tracking said he would be there in 15 minutes. An hour went by and he never came. The online tracking said he was at stop number 2. Then he was at stop number 3. And so on. I texted the driver several times before he finally responded and said my delivery was canceled and to call my salesman. I tried calling the salesman as well as Customer Service multiple times before someone finally told me that my delivery was cancelled because the salesman did not code my order properly for Inside Delivery.
My delivery was rescheduled for Monday, May 15, 2023, the following week, and the day my contractor started demo. The salesman said he would call me the Friday before to confirm the delivery. He did not call me. I called him. He said there was still confusion about my inside delivery and it was changed to Tuesday, May 16. He said he would call me on Monday to confirm. He DID NOT call me. I called him. He said the delivery is all set.
On Tuesday morning I waited for my delivery. I was scheduled to be Stop #2, between 9:30 and 12:30. The delivery did not come. The online tracking said it was postponed until 1:30. I called the phone number on the tracking and they told me my products were never loaded onto the truck because the salesman "did not print the ticket" to have the order loaded. I tried to reach the salesman. He did not answer my texts or voicemail messages. He finally texted and said he was with a customer and would call me when done. He NEVER CALL ME! I tried calling him towards the end of the day. He did not answer. His voicemail box was full and not accepting messages.
By this time I was going crazy! My contractor was almost finished with the demo of my bathroom and needed the Ferguson items. I reached customer service again and arranged to pick up my order at the Ferguson warehouse the next morning, which my contractor did. I WILL NEVER USE FERGUSON AGAIN AND I WILL SHARE MY EXPERIENCE WITH AS MANY OF MY NEIGHBORS AS POSSIBLE!
This company has been a failure from the start. The pipes Burst in both our refrigerator and our tub faucet. The installers broke a piece of our fridge and didn’t tell anyone. Our hot water heater broke 3 days after moving in and our shower floor cracked one week after moving in. The whole family is currently sharing one showers while we continue to wait for someone to come and ‘look at it’. Also, they sent us multiple bills that were already paid or did not need to be paid (for the new water heater and fridge).
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Consumer: Purchase your high end items somewhere else. This operation is so far behind they cannot even service their existing customers. Payment upfront for a product that take in excess of 15 months to deliver AND if something is wrong with item refer you to some repair facility instead of simply replacing. I am so sorry that I have spent 100K with this company. I would take it back in a moment. POOR POOR SERVICE.. Use your hard earned dollars elsewhere.
We purchased a number of plumbing items from Ferguson in Albuquerque, NM. At the time of ordering, we were not told that we would be charged for any returns. When we had one item to return, we were told that there was a fee. So, be aware!
This experience has been a nightmare. I received no phone call for Pre-site measuring so I had to call & schedule the appt, due to a “glitch”. Then I never received an installation phone call so I called to schedule the installation of my appliance. I spoke with Gretin on Monday, Feb 27 - she scheduled installation for Wednesday, March 1. However, I received no text confirmation so I knew something was wrong. When I called to speak with Gretin on Wed morning, March 1, she informed me that ANOTHER GLITCH HAD HAPPENED. MY INSTALLATION DATE WAS INCORRECTLY SCHEDULED FOR FEBRUARY 1, INSTEAD OF MARCH 1. I am totally dissatisfied with Ferguson’s incompetence.
We purchased a Liebherr Refrigerator from Ferguson in 2021. The fridge stopped working in December 2022. Liebherr's repair service blamed shipping - their technician said "it looks like someone dropped it on cement." We have made many attempts to resolve the situation. Liebherr says it isn't covered by them. Ferguson has left us without any support or recourse. It's caveat emptor - better hope things work out because if they don't, they will not help you. Don't purchase more than you can afford to lose. If you do buy from them, make sure you have the item checked by a professional. Or better yet, buy from a more reputable company that cares about its customers. Note - It was difficult to submit this review. The site is rejecting the entry.
I purchased the extended warranty for $500.00 of which 1/2 ($250) was to be returned if no service repairs were needed during the 5 year period. I wrote it down and perked my calendar but lost my phone and its contents. Nevertheless I remembered it 5 years and 7 months later. I filed a claim with the warranty company "New Leaf" and they said: "You have to file the claim within 30 days after the 5th year. It's in the fine print." Pay $13,000 for a 18 cubic feet refrigerator and they never serviced it (By the way there is no service company in the area) and will not refund my 1/2 cost of the Extended Warranty. What a rip off.
We purchased a refrigerator from Ferguson in Lakewood, NJ. It was delivered, but did not work. After many phone calls, we were given a repair date with an outside company 2 weeks from the date of delivery. Meanwhile, we do not have a working refrigerator. No one from Ferguson has reached out to try to find an earlier appointment, offer a replacement, etc. We will not use them again.
I have been dealing with Jim Manager and Veronica Sales rep on a replacement Medicine cabinet for months now. The first time both medicine cabinets were delivered broken. The second time off of the 2 was delivered broken, the third time they sent us the wrong replacement door. their communication is delayed and they have no care for the lack of customer service that they have been providing. I would like to speak to someone above Jim and no one is giving me their contact information.
We ordered bathtub through Kyle ** at Ferguson showroom in Katy on August 12 with the agreement that it will be delivered on time for our project Sept 6. Credit card was charged in full the same day. As of today, five weeks later, we still don’t have a tub and stuck with the gutted bathroom since the project cannot be finished without the tub. Nobody at Ferguson offered any explanation or warned about delay in shipment. Kyle or store manager are unresponsive to calls or emails. There is nobody to be found to resolve the situation. Beware of doing business with ferguson.
Ferguson Enterprises author review by ConsumerAffairs Research Team
Founded in 1953, Ferguson offers wholesale prices on plumbing, lighting and other home improvement products for consumers. With over 1,400 locations in the United States, Ferguson has a nationwide reach as well as a robust online store.
Ferguson PRO Plus™: Companies can enroll in the Ferguson PRO Plus™ program to earn points for online purchases. There are also numerous bonus promotions that net companies even more points that can be used for discounts on Ferguson products.
Ferguson Legislation Center: The Ferguson Legislation Center allows consumers to stay up to date in complying with government regulations and industry standards. Ferguson keeps information current as new laws take effect.
Inspiration guide: If consumers are unable to visit one of Ferguson’s showrooms, the website contains numerous inspiration profiles to give consumers ideas for remodeling.
Financing: Ferguson offers promotional financing for lighting, kitchen and bath remodeling. To qualify, the consumer’s purchase must be $799 or more.
Showroom appointments: Consumers can request an appointment to visit a Ferguson showroom and talk to experts who can help with home improvement and remodeling projects.
Ferguson Enterprises Company Information
- Company Name:
- Ferguson Enterprises
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