Home Depot Reviews

When I asked if I could redeem the gift card for cash I was told this wasn't possible either and they tried to get me to open a charge card with them so I could purchase the rug I wanted. All I want is the rug or the cash and they can NOT provide either. What kind of a company is this that can not provide the customer with appropriate service or will not even honor their own gift cards for on line purchases? No wonder people are going to Lowes for their purchases. I would suggest that a change in corporate policies be made to allow gift cards to be used for on line purchases and I know there are company representatives who agree with me because they told me this when I called them regarding this issue. If your own corp. personel feels the existing policy regarding gift cards and on line purchases is stupid don't you think it's about time to change this policy.

I spent many hours on line trying to find something that was not available in the store.

I made 2 trips to the store to try to get this resolved.

My husband visited the local Deere dealer and said the guy just rolled his eyes and said Not another one The dealership informed my husband that we purchased basically a generic lawn mower, that John Deere merely stamped its name on. The dealer showed my husband an actual John Deere brand mower and it was twice the machine, more heavy duty and built like we expected a John Deere to be.

Upon learning this my husband returned to Home Depot and informed the manager that he was feeling ripped off. We explained our disappointment to the manager and he just stared at us with a blank, "I don't give a damn" type of expression.

So here we sit, with a mower that basically does a poor job at mowing our lawn, and we have no alternative but to deal with the fact we were deceived and taken advantage of by a false advertising campaign by John Deere and Home Depot.

This 3rd time was the final straw. We will be cutting up BOTH our HD cards once our most current promo offer is paid off, and will no longer be making major purchases at HD. We have also found, over the past few years, that the quality of the major item we have purchased at HD is NOT the same as what we have found elsewhere. Specific examples are the HD-sold John Deere tractors, and Anderson doors.

The promo billing issues have been time-consuming to resolve. The John Deere tractor (HD replaced it twice the first two months I owed it) is NOT warrantied by John Deere, although HD assured us that it was, prior to making the purchase. The local Deere franchise has told us that we will be lucky to get 5 years' usage out of it (JD tractors typically last 15-20 yrs, we're told.)

The Anderson storm door that HD installed was installed poorly, and we have not been able to get HD to come back out and re-install it. It is also very flimsy, compared to the (supposedly, according to HD salesperson) similar model that one could purchase at a Windows & Doors retailer.

Then I started noticing gas left over in the tank when I was finished mowing, was not there the next time I mowed. Finally I found it was leaking from the fuel line after the filter. I called Home Depot and they basically told me to contact the dealer.

I gathered all my paperwork and submitted the rebates directly to the post office so that I was sure they would arrive on time. I receives a check for $55 for delivery rebate and a gift card for $125 but have not gotten anything for the other rebate that I am entitled to, but now they say that they received no other rebate information so they are finished giving me my gift cards. I would advise that you go elsewhere to purchase major things or special-ordered merchandise.

I spoke to Discover Card about the charge and they gave me a tempoary credit, then reversed it 5 days later because Home Depot said they had proof of delivery. I am still unable to get through to anyone at Home Depot that can help me. When I was lucky enough to get a person on the line I was told that only the gift card Hotline can help.....that extention is the one that either has the full mailbox or no one returns the calls.

I am going to have to pay the charges on my Discover card and the person that the gift card was for still has no gift. This ordeal with Home Depot has left me frustrated and stressed out. They might as well send their customer service reps home, because they will not do anything to resolve the problem.

The contractor ripped out the old tub shower and upon removing the product from the box, my wife realized that it was the incorrect product...one we did not want. The description on the invoice was what we wanted...the ID number associated with the item was incorrect. In other words, from a word perspective it was what we ordered, but from a SKU perspective it was not. I called the home depot and told them that they needed to allow us to install the incorrect tub shower (so that I had a place to wash) and that they needed to compensate the contractor (and me) for the additional labor. This was agreed upon and the appropriate invoice was sent to the manager. It has been a run around ever since.

It's not so much the money, but the treatment, lies etc. I am having to deal with at this store. It's ridiculous. The value is $750 for labor.

I was denied the $100, because Home Depot claimed that it was not sent within the qualifying time frame, and the purchase was not made in the qualifying time. When I told the local store's expediter, she personally gave me a $100 gift card.

I was told the $500 gift card was sent on September 28, and that it would take at least 30 days to arrive. By November 8, I still had not received it, and so emailed the online rebate center. I was told the original one would be deactivated, and that a new one would arrive within 14 business days. That one also did not arrive. I called them, and was told that my address was not correct within their system, and that is probably why the transaction had stopped processing. She assured me that the card was surely on its way.

I emailed again on December 18th, and was told that the original card they sent had a zero balance, so the resubmission was cancelled.

I never received the card. I am an honest person, and have no criminal record, yet I have been spoken to with suspicion and definitely not with any apology by the service associates. I live in a condo with a locked gate and a locked mailbox that only I and the mailman have access to.

It's been a year and I still have no lifetime warranty. I wrote letters made phone calls even answered customer service Surveys all with no responce from Home Depot. I even sent a letter to the president of the company!. In short it seems they just don't give a damn!

I have called Home Depot more times than I can remember. My last attempt at getting this situation resolved was yesterday, Friday Nov. 17. I wasted about 30 minutes on hold yesterday only to be reprimanded by the customer service rep for me being rude (whining under my breath) while on hold yet again! Is Home Depot Customer Service staffed by ex-cons who work their only because it's the only place that would hire them? They are rude incompetent uninformed liars who don't care about the customer. They blame me for their screw-ups and offer no apologies. They have no people skills!

One of their brain-dead customer service reps told me to call UPS to correct the home depot mistake. Does that sound stupid to you too?? For grins, I did so and was introduced to what customer service truly means. The UPS lady spent about 20 minutes on the phone with me trying to figure out how she could help me. At the end, the only thing she could do it listen to me complain. She expressed her condolences for my terrible experience with the incompetent bunch at homedepot.com and bid me a pleasant day. For someone who has had no hand is this colossal screw-up, she has done the best job yet!

Home Depot told me it would be $100. I call Home Depot and they don't care, they tell you to call the rebate company. It's really all a rip off and based on consumers giving in to Home Depot and the rebate company - so the majority of rebates probably go un-paid.

The second mirror also arrived broken. Unfortunately the concierge center did not refuse delivery this time. When I received the second package, it was very apparent that the packaging Homedepot.com used was completely inappropriate for a fragile item. The mirror was packaged in a box with no packing! We immediately filed a return request, as required by Homedepot.com (they have a very cumbersome return process). It has been over a month and I have made repeated calls to have the second broken mirror picked up and my account credited. All to no avail. Every time I call customer service, I get a different story and no results.

Then I received an email from the rebate center stating that I did not qualify because I didn't meet the deadline for this specific rebate. I am holding Home Depot accountable. I refuse to be scammed. I followed instructions and mailed it in plenty of time.

I received a card in the mail that said to contact Home Depot via email, which I did, twice, with no return emails. No resolution, and I have no idea where to turn now.

The tractor was purchased as I was installing a new yard and landscaping on new construction. Without the cart, I had to move tons of dirt and landscaping stones by hand and in a wheelbarrow. At this point, with the landscaping done, I don't need or want the cart. But, it was supposed to be a $200 value, and I do not think it is right that any company can sell a product with a rebate, then never deliver on the rebate.

For three months, after submitting the paperwork, their website indicated that my submission hadn't been received. I made numerous phone calls and exchanged many emails with anonymous people. I attached copies of the paperwork to my emails, and even sent copies via snail-mail.

Then they said I was not eligible for the card because the purchase was made before the qualifying period. Never mind that all the paperwork clearly shows that it was not.

I have called a total of 17 times and I've sent at least 5 emails. I've been placed on hold for an average of 25-30 minutes per call and I was told it was being processed. I received a credit of $270 and I have no idea where they came up with that amount because they charged my card $756.03. After calling so many times they transferred me to the Escalations Department where the Supervisor said that she would credit my card while I was on the phone and to expect the difference in my account within 3-5 business days. I called today and they said it was denied so, another Supervisor said that she would handle it and make sure I get refunded my money.

My decision to purchase of this product was based upon your offer of a mail-in rebate of a gift card and reimbursement of the delivery fee, which I received. It is my belief that the purchase of this product (as advertised) and compliance with all of your rules constituted my acceptance (acceptance) of your offer, thus creating a binding and enforceable contract.

I have performed my obligations under the contract. I paid the full purchase price and proceeded to fill in the rebate form provided by the store. I included all information

requested to process my rebate. Now, I just received the typical rejection of the gift card because the excuse stated that it was not postmarked before June 12, 2006. A damnable lie that leads me to further believe that this whole rebate industry in a conspiratorial fraud on the consumer. Not only will I never purchase anything with a rebate attached, I will not patronize Home Depot on principle as I refuse to be cheated.

Talked to Customer Service who directed me to talk to third party shipping service they hired to track merchandise delivery on my own. Tried to cancel order on same phone call and get refund. Told 'no refund for at least seven business days.' Now filing complaint and potential Regulation E violation via VISA, citing nonperformance of contract by Home Depot.

Lawn furniture ordered in March that was never delivered (it's August now) and charged for it 23 days ago as of this writing. Had to purchase get us by furniture locally in June for $220 this summer after countless calls, wasted gas and time at a local Home Depot retail store and now I'm subject to finance charges on the undelivered furniture if Home Depot doesn't rescind charges on order I attempted to cancel today. Also, I work at a bank. This could be a Reg E violation for charging my account without regard for timely product delivery. 20 days and counting since charged. Six months since initial order and still no merchandise. Then there's the obvious. I live in PA. Wanted new summer poolside furniture for 2006 that can't be used until 2007? To the say the least, this company is inept.

I contacted Homedepot.com customer service again on 8/01/06 and was then informed that their warehouse had not actually sent a pick up notification to UPS. They did so at that time and provided me a tracking number. I contacted UPS on 8/09/06 requesting information on the pick up and was informed that they had not received a Tracking Label from Homedepot.com and with out it could not pick up the product. I then contacted Homedepot.com customer service again and was informed that they would need to bring a resolution specialist into this issue. I was informed that a Tracking Label would be sent directly to me by 8/11/06 so I could either contact UPS myself or take the product into a UPS location to return it.

I contacted Homedepot.com customer service again on 8/16 reiterating all of the above and was informed that my information had been misplaced due to a Computer System foul up in July. At this point I was informed that an Escalation Team member was being brought into the process and I would be sent an email of the tracking information from UPS. I did in fact receive an email from Homedepot.com customer service with a tracking number on 8/18/08 indicating that the product would be picked up in the next couple of business days. I have been checking the UPS site and it appears that the new return request I was provided on 8/18/06 is in the same state as the one I was provided on 8/01/06 in that the corresponding Tracking Label has not been supplied to UPS. Today (08/22/06) I replied to the Customer Service email indicating I would be submitting a complaint through Consumer Affairs. I am an extremly frustrated consumer that will not purchase any other products from Homedepot.com under any circumstances.

I went ahead with the online order after this assurance, well long story short, the salesperson called Tuesday the 30th to confirm order and finalize the information. The price she stated was again incorrect,I explained to the rep. the earlier discussion and the order was finalized. Or was it? I received a call an hour later and was told the Online Special price was not going to be honored, it took a conversation with a supervisor to finally settle things (I made a copy of the web page and I wasn't afraid to use it if I had to). I did receive the special price but WHAT A PAIN!! How many others were given the same load of crap. UPDATE-Delivery men were 2 hours late with my dryer. 8/16-Still waiting for the free delivery rebate.

After a week or so went by and my package was still sitting on the front porch, I put in another call to HD customer service. I waited another 40 mins. for a response, and again the HD theme song played in my ear the entire time. Customer service finally answered, and told me that whoever advised that my package would be picked up the same week, was entirely wrong, and that it takes 10-14 days for processing, and then UPS would pick up my package. After waiting several days past the 14 day time limit I tried calling early in the morning hoping to avoid a long wait time once again. I was right. I only waited about 35 mins.

After explaining the situation for a third time, I was told that the problem would be taken care of by the (more efficient, better trained?) HD complaint department. This time my package would be picked up the following week. That following week has since come and gone and it's now a month later and still no sign of that big, shiny brown truck. As you may have already concluded, I will NEVER, EVER purchase another item from Home Depot online again! I would strongly urge others to avoid the online store as well, unless they just can't get enough of that Home Depot theme song and the customer service song and dance.

I will probably have to replace the retractable screen portion at my own cost sometime in the near future at a cost of approximately $75. I will do it directly through the manufacturer though, and avoid the homedepot.com hassles. They really have grown too fast for their britches. Someone in the customer relations department needs to learn their business better.

I did not receive the patio set until 7/17/06 and umbrella still isn't here. On 7/24/06 I called the 800 number and sat on hold once again for over an hour. The person I spoke with told me the umbrella never shipped and that it was on backorder until 8/27/06. At that point, I decided to cancel my order for the umbrella. The person soposidly canceled the order and said I would not get charged for it. On 7/25/06, I received an email from Home Depot Customer care saying that the umbrella shipped via UPS on 7/25/06 and that it would be to me by 7/31/06.

At that point I became angry due to the fact that the person I spoke with the day before told me that it was on backorder and supposedly canceled my order. So once again I called the 800# and proceded to wait 1hr 5minutes to talk to someone that had a clue and she told me that the order was never canceled at the warehouse and that is why it shipped and that my credit card was charged when it shipped. Now I had to get in touch with UPS to try and refuse the delivery and they have to ship it back to the warehouse and then I will soposidly get a credit. It sounds really simple but I am sure I will have a problem with the credit process also...nothing has been easy with this transaction...this is HOME DEPOT I am dealing with not some no name company....how can you say that an item will arive in 5-7 business days and not get it until over a month later?

As I write this letter, they are sitting in my entryway unopened waiting for a UPS pickup which was requested by another Home Depot Customer Rep over a week ago, I was told these fountains would be picked up the July 5th, today is July 11th and they have not been picked up yet. I have sent numerous emails since July 6th to request assistance and have received no response. I want the unordered items (3 fountains) in my home picked up and I want them plus the 1 umbrella and 1 umbrella stand that I refused, credited to my Visa account. I mailed a letter today to the CEO of Home Depot, Mr. Nardelli. I'm sure he will never see it, but maybe someone at headquarters will, and help me.

We were then told the mower would be sent for repairs and would be ready the following Friday and we would get a call. When we didn't get the call that was promised to us, we called them. They told us it would be ready the following Tuesday and they would call. When they didn't call again, we called them and were told that we needed to speak to Lloyd in receiving, but Lloyd didn't work until the following day. We called Lloyd Wednesday morning and were told the piston walls were scored and it would cost more to repair than to replace the mower. We asked Lloyd how this could be since we only used the mower 5 times, the said it was due to lack of maintenance. My fiance' checked the oil in the mower before each use and even before we took it back to Home Depot -- the oil was fine. How could this have happened?

We got less than 3 hours of actual run time out of this $400 mower and our only recourse is to buy another mower when we didn't do anything to contribute to its breakdown. Also, our yard looks horrible because they never offered us a replacement in the mean time. Honda or Home Depot should replace the mower or give us our money back, as there was an obvious defect in it.

Many, many constructive work hours lost. Hours of phone minutes lost. Home Depot truly does not care about their online customers by making the returns process as difficult and time consuming as possible. Worst online purchase experience ever.

As I write this at 9:45 pm I am on hold with the internet service and have been on hold for 52 minutes. I am a small business owner and if I ran my business like this I would be out of business. The numerous times I called the customer care line and the corporate complaint department I was told there is nothing they could do. I asked to speak to a supervisor and they said they weren't authorized to let me talk to a supervisor. I asked if they were in Atlanta at the corporate office and they said no in India. I will make sure I tell everyone I know what lousy customer service home depot provides and will never do business with them again.

Phone call number 7 the processes was repeated. the next day I phoned and was on hold again for 1/2 hour. Hung up and called the other customer service number again, transfered one more time to the online purchase customer service, 50 minute wait as I was now steaming and would have waited all day. Once the service person who answered I questioned why I was on hold so long, she replied they had over 200 phone calls. Obviously Home Depot needs to hire more people. I will not do business again on line with this store.

I and many of my coworkers have been told more than 10 times we cannot take a lunch because our shift isn't covered. As if it is our fault that the people they hired aren't scheduled to work at all that day. Or it is our fault that the majority of people they hire quit within the first 4 months. I have heard many things refering to breaks and lunches. Store managers and those in charge under them telling associates that an 8 hour day with (2) 15 minute breaks taken hours apart is okay.

I have witnessed many incidents when there have been groups of people talking for 20 to 30 minutes. Standing in the same place pointing customers where they asked to go and kept talking about non-work related issues.

My problem with the Home Depot and its management is that for the past few weeks I have been talking to my girlfriend at the service desk. When there was a customer or someone asked me to take care of something I walked away and did my job. I didn't stand up there constantly for 15 or 20 minutes talking to her stopping her from working.

And never have I not completed a task which I was asked to do and did not do because I was talking to her. Now my manager tells me I am banned from ever coming to the service desk unless it is work related.

At that point I had hoped one of them would say something like "We will be with you in one minute" - which didn't happen. Finally I said excuse me "Can we pay our bill at this counter?" The the saleperson making the payment on his bill said you can make your payment at any register at the other end of the store.

At this point the lady behind me was feed up and left the store. As she left she said it shouldn't be this hard to pay your bill. I asked another saleperson that was standing behind them at the returns counter if she would be willing to collect my payment, thankfully she said yes. The other customer service representative never looked at me, spoke to me or offered any customer service help.

When I took my receipt back to Home Depot, they would not replace the gift card because I purchased it with cash. Had I purchased it with a check or credit card, they would replace it. Ihave my original receipt and they can verify that the card has not been used.

A year ago, I ordered several floor coverings from Home Depot, and was convinced to sign up for a credit card. I supsequently cancelled most orders because of their incompetence (another story), and thought I had no more charges on the Home Depot card.

They sent bills for $155 for 6 months to an old address. Home Depot had my correct address - all orders were to my new home. Citicorp had my correct address - I have another card with them. I had filled out a change of address with the Post Office. My credit report was absolutely clean, and I have several other credit cards and a home mortgage.

I mailed in the rebate a day or two after buying the shed, with all the info requested, and before the rebate expired nov.30 05. Never received it.

I figured I needed to call them and the number there was on the form to call but they had the wrong number on the rebate form. I got the number and was told that they needed me to resubmit the paper work because they said they needed a sku number in order to process my rebate.

I tried to make the payment for 2 days and when it finally did accept it they posted it for the following day even though it was before 3pm my time. I called and explained that the website had been running really slow and had not been recognizing information I had already supplied and was told not a problem and that I would not be charged the interest.

Home Depots Web site says,"Any purchase made by credit card will be refunded to the original credit card." No where is it written in their Corporate Return Policy that this type of transaction requires a minimum of 2 days to "process".

Credit card purchases at Home Depot are posted to my account almost instantaniously, why not credits? As a side note - US Bank's Customer Service Center has received numerous complaints from their customers regarding this practice. The bank contacted Home Depot Corp. with regard to this issue and were "taken up the ladder, down the ladder and around 'n round" and never did get an answer to their questions. If withholding credit is Home Depot policy than the public has the right to be informed.

I did not feel this was appropriate, I just wanted to pay the price as advertised. He said he spoke with his supervisor and that is what he was told to do. I ended the call, called the catalog number again, spoke with Tasha. After she placed the order and told my my total was $49.99 instead of $30.00, I explained the dilema again. She offered to transfer me to Catalog Customer Service. The call was answered by Shirley. Shirley advised me to place the order, pay $49.99, then call back in a few days to ask for a credit, she was unable to change prices. I asked to speak with her supervisor and was put on hold. She then advised me that if I took her name and extension number, 55345, she would guarantee that I would be given the credit in a few days. I explained that this did not seem right, that I only wanted to pay the price as advertised and if that was not possible, I would not purchase the product. She then said That is your choice. and we ended the call.

Almost as soon as I started using it, I noticed that the exhaust blew directly in my face, proposing a health hazard .Secondly, I realized that the cylinder also had a hydraulic leak that sprayed a fluid mist directly in my face as well. Both these problems were serious enough for me to discontinue using the faulty equipment and I phoned the store about my concerns. They instructed me to return the tool.

I was made to pay over seventy five dollars for a tool I only got about 30 minutes use out of and possibly a health problem. Home Cepot claims on its on-line ad "that when you need equipment and want quality, service and value for your money, the Home Depot Tool Rental Center offers top quality name brands,thats well maintained, and ready to use."

The log splitter appeared to have been missing a part causing the exhaust problem, and there was a small hole at the top of splitter's cylinder that sprayed fluid directly into my airway. I am very concernedf the harmful effects of breathing hydraulic fluids and exhaust fumes on my respiratory tract .The "knowledgeable associates" tightened the hitch so tight onto my 2" ball that it took them over forty minutes to install and remove it from my truck's receiver, making it impossible for me to remove it to position the splitter where I needed it to be.

When I noticed that the order had not even been processed 3 business days later, I called and spoke with a supervisor by the name of Jason and he said that it was on back order. I explained that I needed the snowblower now and when I ordered it, it said it was in stock. He said that he would contact the manufacturer and to call back tomorrow. When I did he said that it would not be stocked and that he canceled my order. I asked for a confirmation but he said that it was the same number as the order number. He assured me that it was canceled because I told him I was going to order it somewhere else. This was on November 22, 2005.

I did order the snowblower somewhere else and got it. On December 5, 2005 there was a snow blower in my driveway from Home Depot and my account was charged. I called and spoke with a Suzette and Jeremy and they said that they needed to get it returned to the manufacturer before they could credit my account and it would be 24 to 48 hours. UPS picked it up on December 8 and delivered it on December 9, 2005. I called on December 9 to see if my account was credited. They said everything was closed and that my account would be credited on Monday, December 12, 2005. This time I spoke with Marie.

The problem is the with the general contractor (a Home Depot's subcontractor). They are poor at scheduling the subs, and have provided ABSOLUTELY NO supervision. There has been nobody but me supervising the work of the subs. What have I found? Permits not pulled, inspections not called for, things mis-measured, accurate information not transmitted, so things need to be done and then re-done after I get home and inspect.

(NOTE: I gave them a plan with notes from my architect )

They gave me the wrong parts for that $271.37 item and it had to be returned and exchanged for product that was for an amount that was even less. Again, I was assured that it would be part of the zero interest/payment program because of the initial purchase that it was supposed to go with.

For some reason, the $271.37 kept disappearing and reappearing in the form of debits and credits on my account. I thought I had it all straightened out and payed the account, almost $10K, in full. After that, the $271.37 showed up again.

Every month since September 2005 I have to call and rehash the saga with someone new. And every month I get a different answer. Not to mention that in three months the $271.37--which I don't even owe--has ballooned to $367.14. That's over 35%!

Damages: Without telling me how much or showing me any documentation, they charged my charge card for the new cable.

Needless to say, I was furious since they were the ones who recommended the type of generator for us to buy in the first place. I immediately called Home Depot and spoke to the manager and a few other sales associates, one in particular who stated she was a liason between the contractor and the consumer, named Ginger. All agreed with me at the time that the only reason any reasonable person would buy a generator at that expense would be to have heat, water, and be free of flood during power outages. They assured me they would be back in touch with me by Monday of the next week. It is now Friday and of course I have not heard anything.

I discussed this matter with Fran Bogen at Farrell & Seldin Attorney at Law Collection Agency. At the time, I was 8 months pregnant and could not personally handle the stress of the situation, so I settled the matter for $2138.82. It has now come to my attention that this collection is being falsely reported on my credit report. It is showing up as late payments as well. I have always maintained a credit score in the mid-700s (considered excellent). It is now only 675 because of this! I am buying a house now and it is going to cost me an addition point at closing because of the low credit score over $6700!

The only thing wrong with Robert's solution, of course, is that Monogram Credit Card Bank provides the store-brand credit cards for both Home Depot and Lowe's.

She was like UH UH and just hung up on me. They are harrasing people with these consistent phone calls and making us feel like criminals just ebcause we forgot a payment and it was NOT even 30 days late...things happen but I got the next bill, noticed the payment was not made and made the June and July payments immediately, so why is that not sufficient for them to trust people. Call me whent he July payment is not made, call me when the first payment is over 30 days late, don't call when I am only 15 days late and call 10 times in 1 day.