Home Depot Reviews

I thanked him and continued to walk up and down the aisles just looking at the products. I eventually grabbed a second circuit breaker because I second guessed myself and didn't want to grab the wrong one. After a while I noticed that I kept running into the same manager, he seemed to be straightening all the aisles I went into. I brushed it off as coincidence until I went out into the garden section and noticed the same manager out here as well. I saw him call another employee over and whisper to him and then shortly after every time I turned around the employee was behind me. I walked back into the main building and continued to wander up and down aisles. This employee following me down every single aisle from the garden section to lumber. I finally stopped and stared at him and said are you following me? The employee replied smugly no I'm just providing excellent customer service.

After this I went down each aisle, I had grabbed a product from and put it back making sure the employee saw me put each item back. Still the employee continue to follow me and when I reached front doors the manager was standing at them. I passed through the doors without setting them off since I had no merchandise on me and the manager and employee both exchanged glances then continue to follow me out into the parking lot. Just before I got into my car at the manager said if you have anymore questions about wiring just let us know. I replied well your friend following made me uncomfortable and I don't think I'll be back. The manager then replied very insincerely - oh sorry. Even though I was out of the store and hasn't taken anything the other employee still followed me and stood about 5 feet away from my car as I got in and walked behind my car as I pulled out of the parking lot. I took nothing and I feel that strongly because I am a female they assumed I was stealing because the items were high priced.

At check out the self service check out woman was quick to help us through. As the prices came up, we noticed the 20% off did not come up and we inquired about it. The check out woman looked it up and informed us that the 20% off only applied to patio furniture. Feeling a bit confused, we asked her to check on it. In the meantime, my daughter walked back to the patio area and took this picture of the pergola price ticket with the 20% off sign attached. The patio department manager came over to talk to us and explained that on closer examination the sign did say it applied only to patio furniture. Ok, but that is very misleading, he agreed but told us there was nothing he could do. We would have to talk to the general manager. The check out woman called the general manager and eventually got him to take off $50 but that was all he would do. Begrudgingly my husband agreed to the price and paid for not one but two pergolas. Expecting a $200 discount we got $50. I could see the buyers remorse on my husband's face immediately.

We all felt dubbed. Since the general manager apparently didn't feel we even merited coming to talk to, my husband decided to go to him to state our case. The general manager "Z" was rude and dismissive to my husband, unwilling to acknowledge his misleading sign. Whatever happened to "the customer is always right"? We left home Depot feeling cheated and dismissed. We spent the ride home with a bad taste in our mouths, we would not return to Home Depot any time soon.

I had to buy seven sheets of OSB to replace the underlay at a cost of $78 which was not part of the contract. The sheet was cut 1/2" short for the gap at the corner which the workman covered with Tyvek. I called the HD Home Services foreman and demanded he come to the site. Two hours later he shows up. I cut the Tyvek to show the gap through which you could see the inside insulation bat. He asked what was wrong? I was disgusted that he thought sheathing with 1/2" gap is acceptable. He asked what I wanted done. Since it would delay and cost me more sheathing expense I asked him to at least seal the gap with foam. He drove off and 30 minutes later returned with door and window seal which he instructed the workman to use to seal the gap. I pointed out they were not taping the Tyvek, which is not proper, violates the application instructions of DuPont, and voids the Tyvek warranty.

He directed the workmen to tape all seams. He also admitted that all window edges should be taped, but failed to instruct his expert HD qualified and certified installers. As a result, the taping was only done when he was present and stopped when he left. I had to tape most of the seams and the few windows and doors I could get to while these installers were hanging siding as quickly as possible. Outside power outlets were taken apart and not properly returned to service, light fixtures were destroyed, sideways gashes in siding were used to slide over railing fasteners and over-sized holes cut to make quick installation over the railing connections to the house. Half the number of nails were used and the nailing distance was twice recommended by the siding maker. Bright common nails were used to nail pressure treated yella wood around garage frames. I demanded they use hot dip galv. nails, they refused.

A few days, the online status said "All Shipped" available for pickup June 11-16. I just called Home Depot and they told me the carrier only delivers on Tuesdays and Wednesdays which will actually be either June 17 or 18. I have guests coming this weekend (June 14 & 15) for a wedding and I was planning to clean the outside of the house. Obviously not going to happen now.

My husband abided as he had a return anyway and upon arriving at the service desk, the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed, let alone used and was out of the box when we picked up the items from our online order. Eventually, the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.

Corporate Home Depot then informed the South Portland location of Home Depot of the incident and the assistant manager explained to my husband that the electrical employee walked that item to the service desk because it is policy to occasionally walk items of such value to the desk. I then followed up with the contact at Home Depot Corporate to find out whether or not this was true. I forwarded my receipt to her and the Corporate employee let me know that this is NOT the policy for that item and she wasn't sure why the Assistant Manager would tell me that.

She assured me that the situation would be handled at the store both with the employee and the assistant manager and that they would be looking to pull camera footage from the time of the incident in order to investigate and that they were taking the matter very seriously. We then received a phone call from a claims examiner for Home Depot who indicated that the management team did not feel that pulling camera footage was necessary as the electrical employee indicated to them that the reason he walked the item to the desk was to assist my husband in getting a SKU number for the item he was returning (this was also a lie). She then let us know that the store was sorry for what happened but didn't feel it required investigating and offered us a $100 gift card. My husband declined.

Just this past Friday, a separate (yet we believe related) incident occurred. A deal was advertised on the Home Depot website for a 12 pack of garage door lubricant for $4.27. My husband purchased the item online for in-store pick up and received a receipt indicating the same. When he arrived on Friday evening to pick up his order, he was given a single can rather than a 12 pack. He politely let the CS rep know that he had ordered a 12 pack and not a single can. The CS rep asked to see his receipt and my husband obliged. She agreed that the receipt showed a 12 pack and called her manager to rectify. The manager indicated to my husband that there had been an error on IT's part and that this price was a mistake.

My husband let him know he understood but that was Home Depot's error and they should honor it as it was not our mistake that they advertised something incorrectly, and did not notify us of the mistake before we arrived to pick up the item. The CS Rep also said to the manager "but he has a receipt for a 12 pack", the manager ignored her. The manager then picked up the slip from the desk (which had my husband's name on it) and his attitude instantly changed. He immediately said to my husband "how can you expect to purchase a 12 pack of these for the price of one can"? My husband said that stores do deals all the time and you can get items for 90% off on occasion, perhaps Home Depot was liquidating that brand, there was no way for him to know. The manager then told him, "I will give it to you this time but don't ever come back to this store again". This was the store manager, we believe he was dealing with the issue with the electrical employee from the previous incident and wanted to take revenge on my husband for the issues he had been dealing with recently.

I apologize for this being such a long winded email, I hope you can give us some guidance on how we can handle this and what our rights are. We are embarrassed and hurt at how we have been treated by this particular location.

On May 29, the second vanity came in and it was damaged but this time it was delivered by two person per my request. I rejected the product and received a RMA (return merchandise authorization) from HomeDepot.com. It is now June 6. I found out that the second return was rejected by Homedepot.com corporate... for no apparent reason. The supervisor on duty at the call center had to override it... Not sure if did it correctly since it takes days to see updates according to the customer service reps. I have asked for managers and officers of the company and I get nothing. Their business practice regarding customer service is shameful!

May 30, I received an email stating my order had accidentally been canceled and I needed to call Home Depot. After approx an hour on the phone, my order was supposedly replaced. June 6, I received another email stating they were unable to process my payment, which had been made through PayPal. During this call I was told the previous person I talked with had not actually replaced my order only adjusted the price. So after approx another hour, I was asked how I planned to pay. I went online to PayPal and it showed the original payment still pending. Home Depot insisted I supply another method of payment even though my original payment was not cancelled. I told them to stick it and I would go back to Bi-Mart. I had wanted these due to prowlers in my area. During this snafu waiting for these sensors, I had my truck broken into and tools stolen. If I had had those sensors that may have been avoided. Thanks Home Depot. I will use Other avenues to purchase items from now on.

At that point when my friend and I were waiting to be loaded, I told him that this was officially the best experience I had encountered at Home Depot. This is when it all turned south we installed all 37 boxes of laminate by Sun morning and called this store and they informed me they would have more on Mon which is Memorial Day - that was surprising. So Mon I was off of work, went to the store around 3 in the afternoon and they didn't get the order that they were supposed to receive. So I figured if I special ordered more I may get it faster. So I paid ordered and was told by Fri for sure but to go ahead and call throughout the week because the order should come in before that.

I called Wednesday and nothing after sitting on hold for 18 mins. Went Friday. After waiting at the counter at the service desk for 25 mins or so, the very rude lady started to try to help me as if I was cutting into her internet surfing time to find out that it was not scheduled to be delivered until the next Fri. But I could call the department manager tomorrow to check - his name was martin. The next day I called Martin and got an answer of Mon for sure. There was going to be 100 boxes coming in because I wasn't the only person that ordered this flooring.

Mon came and went. I called and spoke with Rick who told me he was the manager of the store and he said he has no way to order any particular anything and guarantee it will come in on any given day- and that it normally takes 2 weeks to get things that are ordered. How does any contractor afford to go to your store and get things that can only be gotten at your store and wait another at least 2 weeks to get product to finish. I would go out of business if you had to wait two weeks for any tire that I may order you every time you have to order them.

Seems to me people would have a hard time getting to work. I get better service when I order an item directly from China on eBay. Rick two days later has yet to call me back with answers. Not even consumer (doesn't) care from corporate Home Depot will call me, just a lonely automatic greeting email that meant nothing. As I'm typing this, I got a phone call back for the first time - get this it’s Home Depot and my flooring is still not there and the chicken manager can't even call. He had to have the department manager call. Go figure. Why is this acceptable anywhere. Offered me $100 back of the $2200 that I spent on just the flooring. Not to mention the trim and other incidentals still no good. Thank you Home Depot for reassuring the fact that I should have never left Lowe’s. I should have just ordered it from there. Never again, that's for sure.

All looked fine until the weather warmed up and I had the windows open to enjoy the breeze. I went outside to clean the window and discovered that there was no cladding over the exposed bottom part of the window. Instead there is a little vinyl flap stapled in two places up to a strip of bare wood. This window is built to fail as should it be open in a sudden rainstorm, the rain would hit the bare wood, travel under the vinyl strip, and rot the window out from the inside. In addition, insects can burrow under the vinyl between the staples. I have never seen a window so poorly constructed.

I have both Pella and Anderson windows in my home but my other Anderson and Pella windows are not made in this manner and it never occurred to me that they would make such shortcuts in this window series. I contacted Home Depot's "Initial Quality" department and was told that this was the normal construction of this window and if I should attempt to paint or seal the unfinished wood to protect the window, it would void the warranty. This answer is completely unsatisfactory. I urge you to take a look for yourself at the poor construction of this window. It would have taken just a few dollars more to run the vinyl completely underneath and seal it from the elements.

Currently, I am writing letters to Anderson and Home Depot to either replace or retro-fit my windows to protect them. I also want Anderson to stop production of these windows until they are made properly to protect the windows from the elements in order to protect future consumers.

So I went back to MARGARET and she called someone at Garden section to help me with grill. someone came but I forgot his name. He asked me what do I want and told him I want the Weber 310 Spirit. He checked their inventory and told me they only have one left and It's the display. I asked him if he can check the other stores if they still have it. He came back and told me they actually have 5 grill left. He entered the wrong number for the grill. I said great and asked him if he can help me bring the box to my car coz its heavy! He said he can but we need the bigger cart so I went all the way to the other end of the store to exchanged my cart. Went back to him with the cart and told me that all units are assembled and it's outside. Told him I can't transport it since its assembled so I asked him to check other store if they have grill that still in the box. He checked and told me there were 2 units in the box at Fremont branch. I went back to customer service to ask if they can call the Fremont branch and put one grill in the box on hold for me. Another lady helped me this time and talked to Fremont staff and told us that all their grill are assembled.

So we have options on how to transport the grill, either pay $80 delivery fee, rent a truck or asked my husband to pick it up after work using his car (Van). While waiting for my husband's reply, my daughter and I went to Big lots next door. Got the respond with my husband and he's okay to pick it up.

Entering the store again, AHMED saw me and said "you've been here for a long time, is everything okay?" I said almost done, just dealing with the transportation since the grill is assembled. He said "You can asked for discount. They might give you discount since it's display unit. If you cannot get one, find me and I'll give you 10% off." I said thank you and "I'll let you know." He's really nice to offered discount.

So I talked to the guy at garden section and I said I'm gonna buy the grill and asked if there's a discount but he said no discount bcoz its not display its assembled unit. He gave me the unit number so I can give it to the customer service and buy it there and tell them my husband gonna pick it up later.

Before heading to customer service, I was looking for AHMED hoping he can give me his 10% off discount but unfortunately I couldn't find him. I went back to MARGARET and asked if he can call AHMED but she said he's gone. She asked me why I'm looking for him, I said he offered me discount because there no discount on assembled grill. She said "I thought you don't want the display unit." I said I don't but I don't have any choice because there's no grill in the box at Fremont and Union city branch. She said "They're not the only store you can go to. There's Milpitas and Hayward branch." Then she left.

Thinking of what she said, it's not actually an option for me to drive all the way to Milpitas during rush hour and with my daughter which is getting upset and bored for so many hours we're spending there.

I was waiting for MARGARET to come back to me and help me to purchase the grill but I noticed she started organizing returned stuff. I waited for her to finish but when she grabbed another cart with returned items, I told her "Are we done here??? I'm still taking to you." She said AHMED is gone. I said "It doesn't matter, you left me hanging here. I'm here to buy the grill and what you said is not really nice. You told me to go to Milpitas or Hayward because you only have assembled grill. You don't deliver." She said "we deliver for $80." "Yes it's expensive that's why I'm thinking of my options on how to save money and what you want me to do is to drive all the way to Milpitas? You didn't even say anything, you just left me. Is this how you do your job? You shouldn't be here at customer service. You didn't even ask if there's anything you can help me with before you left me." She started saying "don't yell at me."

She's trying to defend herself when LUPE approached and asked what's going on so I explained everything from the beginning. MARGARET said "she's looking for AHMED but he's gone and he cannot give discount because he's from Hardware." I said "It's ok, but don't leave just like that." LUPE asked me "so what do you want now?" I said I wanna buy the grill. She said, "Ok let me help you." While I'm explaining what happen, MARGARET approached us again and still trying to defend herself so LUPE tried to stop her.

For me It's ok to suggest options to customer but it should be in a nice way and MARGARET, you shouldn't leave the customer hanging without asking if we still need something! You are so rude and you shouldn't be there coz you didn't help me, you made me angry not because of my entire experienced but because of your rudeness. I hope you will improve your customer service skills or else you will encounter customers like me who's been patient but got angry because of what you did. It's not my fault that you guys assembled all the units. I was dealing with that problem the whole time with no complaint. I was there hoping that you will help me and give me the best option.

I thank you LUPE for helping me with my purchase. She even gave me 10% discount.

Because of this misconduct, I wonder how many people are cheated with and the company generated unlawful earnings? I will go to the local store to verify, if they have not processed, I will pay it there.

My fiancee and I are landscaping our backyard for summer and had just finished a gravel, stepping stone/paver path that needed edging in order to pull the framing out. Off I go to Home Depot with a friend meeting me with (she's 5'2" & maybe 120 lbs) her truck to help me and my KIA haul about 400 lbs of stone, 3 N-Rich soil nutrients, 3 bags of topsoil, bamboo edging & fencing, 4 90-lb bags of QuickKrete, several plants and at least a few other impulse buys. I needed a larger cart and an associate helped me load from one to the other, and still no sign of my friend or her truck yet. I'll mention that I had lost my cell during the first part of our landscaping the day before, so communication was nonexistent. We were both equally aware that we just had to find each other the old fashion way.

After switching carts, I spent a few minutes looking out the doors for her truck, mindful of the scrutinizing eyes and suspicious associates milling around me, but I'm looking at needing two carts in order to purchase enough supplies to finish this job waiting for me, along with my fiancee, at home. I notice, parked right next to my car in garden, the white truck that I've been looking for and hightail it out the doors waving my arms and yelling for my friend to get in this store and help me. Almost immediately, maybe 5 steps out, I feel my arm being pulled behind my back with my shoulder being pushed forward and a plain clothed man in front of me, yelling "Home Depot Security."

My first reaction was to get these men off of me while repeatedly asking for identification, which these men refused and laughed at my request. I asked if either of them were officers of the law to which they both replied "Yes!" and "Stop Resisting! Stop Resisting!" and again, while in handcuffs, I continued to hear "Stop Resisting!" One of the men finally showed a badge which he slapped closed as soon as I leaned in to view what level of training and authority allowed this type of forceful and physical assault being used to place handcuffs on me. There was no threat of violence or flight; there was no approach that would have allowed this security team to assess the situation to determine the course of action and force needed to detain me, the subject.

I repeatedly asked for a manager, a female worker, a badge, an explanation. "Take it up with the judge" and "Tell it to the jury, it's too late for you here" was all I was told as they laughed and exchanged looks between telling jokes about how "ridiculous and stupid" I was and "only a disgusting piece of trash would make such a scene like that" while dragging me, crying and scared, back into the front doors of the warehouse, past the registers and many staring customers and into one room filled with employees and then another where I was sat down on a bench and told to "shut my mouth" because all I was doing was "proving what an idiot" I am.

I was called many names and asked questions to which I wasn't given a chance to answer but instead was interrupted by, "Don't even listen to her... She's lying anyway, that's what they all do. Just wait for the cop, he'll get here and all of a sudden her name will be something entirely different." This went on and on for at least forty five minutes. I tried to inform them that I was meeting my friend there and she was bringing her truck. The response was, "Oh... is this your ghost friend? Just your little imaginary friend?"

I asked for a manager and was directed to the security man who had been making most of the comments, I then asked for the store manager and was laughed at. Eventually a woman appeared, standing in the doorway. It was unbelievable that she had such a blank facial expression as she listened to these men berate and belittle me; accusing me of waving down the white truck so that my friend could pull up to the doors and we could load Home Depot merchandise into the truck and leave. Again, this is probably 400 lbs of rock, brick and pavers along with a rake and border plants and huge bags of sand, soil and gravel. It was unbelievable to me.

Fast forward another two months to February, again, with me chasing down updates I get a date for the door to be delivered and installed. The installers show up on February and the first words out of their mouths was, "I'm sorry, we have the wrong door." You can imagine my first reaction to this? It wasn't pretty and it wasn't polite. Then I told them to take the door back. I immediately started making phone calls to the installation manager(s) and after about 3 hours of phone calls, e-mails, Home Depot did concede and knocked a large chunk off the price for my aggravation... and to save them from having to haul the door back. As it turns out, it was just the transom that was wrong. This is an HOA and we have rules to follow. The transom window was one single pane, not 4 as required. "We'll expedite that transom right away!!"

Fast forward another two months to May, I start CHASING THEM AGAIN for a status. First I get a voice mail saying they don't have a status. Then a couple more angry e-mails later, I find that the transom has been received and we scheduled for installation May 27th. Sure am glad they expedited this... geeez! But gosh golly gee!! GUESS WHAT? Today is May 27th and I have not heard a peep out of them. No installers, no phone calls, no e-mails... NOTHING!!!! Wish I could say I'm surprised, but this apparently is par for the course with these guys.

(+30 days) A local repair shop called and said to come pick up the Dremel tool as they don't work on them. Home Depot did not make any effort to make contact, it was the local repair shop. The policy change the Home Depot has made sure takes away any faith I have in customer service. Sorry guys, you have lost a loyal customer and gained a very unhappy citizen.

So we waited, 2 weeks passed and since we were in the store again purchasing an item for another project, my husband asked to see the manager. She had informed him on the phone that she would have to send a truck to the other store to pick up the product, but after calling the other store while we waited, she said they had not yet shipped it. Seemed weird, but we paid for the flooring and they would call when it arrived. Couple of days later, my husband picked it up after work. The staff loaded it for him. There were supposed to be 20 boxes.

When he brought it home, there were 14 boxes that appear in good shape, another couple that, while boxed, were damaged. One looked like a large bite had been taken out of it. Something heavy had dropped on the end and taken a sizable chunk out. Another couple had the edge that fits into the groove of the other piece so the floor fits together, so frayed that it will be unusable. Several planks were not in boxes at all, just loose with the cardboard, and one was cut. When I checked the website, Parry Sound suddenly had 6 boxes for sale, while we were 6 boxes short and handed a bunch of junk. We have a bunch of pictures of the awful condition of this flooring. I was going to start installing it this weekend, but I guess we are living with the underfloor for now.

They were really proud to tell us about the upgrade to deliver the vanity to any room in our house all for the reasonable sum of get ready for this.... $460.00 with the original $100. Well you can do the math. All this for a $1200.00 vanity. No need to say but we cancelled the vanity. Now the Home Depot will not credit us the price of the Vanity until THEIR delivery contractor returns the vanity. What awesome (sarcasm) service we received from this great company, the Home Depot. Keep up the great work.

Bottom Line, Home Depot Contracts out to somebody - who contracts out to somebody, etc. Then you wind up spending more time trying to get it corrected. You're better off to take the time and interview an installer yourself. Then when you try to get your money back for the install - it voids your warranty, or any other issues. My advice is stay away from Home Depot for anything, but whatever you do, Don't hire them to do any installation.

So I went back to Home Depot after receiving the door to explain that I want the door exchanged for the model I had originally wanted. Well, not only was the supervisor at the store rude and gave me a brash attitude, she blamed me for not reading through the 5 page fine print. I then explained that 99% of consumers who make these purchases just take the order with good faith that the associate places these orders correctly. But not only did she continue to speak to me with a blame-it-on-the-customer attitude and tone of voice, she finally scoffed and said she would take back the door, but with a 15% re-stocking fee. But no way would I give them any more of my money with such a terrible customer service attitude.

Consider those two questions in light of my purchasing a single paintbrush and using the self-check out. There are others, but these two are my favorites. While a reader might think that I am just a grouchy old man who wants to whine, I would add that I have called this to Home Depot's attention on numerous times and even had a store manager (the Watertown, MA store) say he would look into it; nothing has been done. To add insult to injury, the outside company that does this survey for Home Depot is located here in Boston where I currently live. The underlying problem is whether the construction of the survey is done with any pragmatic sensitivity to an actual customer in a store--whether the questions make sense to a casual customer.

For example, since the survey requires a code, why couldn't the code clearly distinguish a self-checkout and thus avoid the stupid question about the "friendliness of the cashier"? Why couldn't a N/A appear with the question of availability of associates to load my vehicle when I only bought a paintbrush? The secondary problem is why, when this is called to the attention of the company, isn't something done about it other than "we will look into it." I think I should get the $5000 for both my suggestions and my offer to edit the survey.

I asked if HD CC customers would be getting a letter in the mail informing us of this policy change or this new enforcement of their existing policy. I was told no, "We will tell the customers when they checkout." Holy Batman and Robin, that is a cracker-jack customer service policy if I've ever heard one. Bye-the-bye, unlike Lowe's, you cannot get the 5% off online purchases either. They also have a policy that if you use store credit to purchase something, the remaining amount of the receipt does not qualify for the 5% discount either.

This policy should be a great boom for Lowe's. Once people are told that they need a Lowe's CC to be able to use their HD CC for a discount, they will flock to Lowe's to get a store credit card that you can actually use anytime in the store or online. What happened to "the customer is always right"? Home Depot should put up a sign saying, "We don't care what the customer thinks or wants; it's our store policy." So what do they care if their store policies suck! They're here to make money not satisfy their customers, or so it seems to me. Not so loyal Home Depot customer anymore.

She said this conversation is being recorded, I told her GOOD! GET ME A MANAGER! Now the Manager comes on and I tried as patiently to explain my issue and also told her I will not be paying for anything, this was a defective part and is not my fault. I had already spent $300 for the install and will be charged again to replace the fill valve once received! I will not be paying for anything else. Her (manager’s) response was she would call the manufacturer TO SEE if they can replace that part and if not I may have to pull up the whole toilet, package it and send it back for another toilet. REALLY???

I asked her who was going to be responsible for the labor fees for the install, then uninstall and then reinstall. Her response was we will cross that bridge when we get to it. REALLY? I then asked for HER manager, she told me I will hear the exact same answers and get the same results. I asked for the Kohler number and I would deal with them directly and she gave me the most ignorant reply. She said "Well that might not be the real manufacturer." Now I just outright floored.

I asked her when I could know if that part could be available or not. She said "up to two weeks”. REALLY??? I said "Then I'll have to wait more time for it then to be delivered?" She said "That's just the way it is." I told her that the way they were all doing business over there was the most PRIMITIVE thing I had ever heard of! Her attitude was basically "I understand your frustrations, but this is just the way it's going to be!" WE ARE TALKING ABOUT A FREAKING $10 PART IN A NEARLY $400 TOILET!!!

After the exasperating conversation, I couldn't let it go. So I called my local HD. I calmly spoke with the manager there and explained what had just transpired. He told me he'd call me in 20 min. He did. He said my part would be here within 3-5 days through FedEx. That my name is now on file at Kohler and if there are any future issues I can call them directly and here's the #!! REALLY??? That's what I told him that I told the online manager should have happened in the first place!! He agreed and said I should file a complaint! It's just amazing that a company this HUGE has got the lowest level of customer service for the online department.

Both women that I spoke with sounded like they never finished High School and had absolutely no training in what they were doing. I am sorry, I am not judgmental, but when it comes to doing business and spending $$ with a company, there is no room for error in customer service. I have spent more time satisfied with many companies than not! We are talking about HD here. You'd think they would have their act together. Because of the manager at my local store I will continue to shop, but with much more caution!! Especially with big install items. Now to get this letter to someone who cares at HD!!!!

3/17/14, Todd from your installer group ACS measured and said yes, you need a 27" oven. To buy one, HD will deliver and he'd be there next day to install. Great! Then it starts... No call back as to what to do next. We went back to HD purchased the (2) wall oven. Got a delivery date. Then nothing again. Thus far I have made 6 calls at min. Trying to have patience with the (very weak) reasons why HD can't communicate and get the job done?

CALL YOUR CUSTOMERS BACK! FOLLOW UP IS LESS EXPENSIVE THAN YOUR CUSTOMER GETTING ANGRY! Word of mouth can be very expensive when it's so negative. Thus have taken off work waiting first for delivery - that went as expected. I write today on 4/1, after speaking endlessly to our sales person (which has been emphatic) but unable to keep his promises, after being told it's done. Promised (after he confirmed it) for sure installation Friday 3/29, then 3/30 latest.

I called back.....my daily routine now. Then finally we receive a call back on 3/31/14 - recorded message from HD stating installers will be here 4/1/14 between 1-4pm. I take off work; AGAIN the installers call 4/1/14 at 9:45 and say they will be here in 10 min. - an hour later they get here. Then tell me the only install free standing ovens!! I sign their work sheet. They leave, I call back & get yet another person from HD on the line and she promises to call to fix this.

I have seen the paperwork from Todd at AHC at HD it clearly shows the dimensions. The last woman at HD was going on about how HD didn't receive that paperwork! Good grief, like I feel relieved now... Not! ** is our salesperson, in the Roswell store. He has made attempts at fixing this, but due to your internal expertise, or lack thereof, I believe he is having trouble getting this done as well. OUTSOURCING needs an expeditor to make sure these incidents don't happen. Or it may be best you don't promise to install appliances. I am certainly NOT going to use HD nor your Red Beacon services (or lack of) in the future! To think I was about to do my landscaping with HD just makes me shudder! At this point everyone that is involved are pointing fingers. If you're company has gotten too big for simple outsourced transactions, that's sad for our community.

The first representative was professional but useless. Right after the first question, he had to transfer to the some "Credit" dept. The "credit" dept rep was bluntly RUDE and all he did was blaming his colleague for transferring me over to him. He was not EVEN trying to help but all he did was talking about how the previous rep shouldn't have transferred me over because he couldn't help me.I told him many times that THIS WAS AN ISSUE THAT SHOULD BE INTERNALLY HANDLED, I WAS JUST A CUSTOMER THAT NEEDED HELP. Can you believe him? He was sitting there wasting my time talking about irrelevant stuff complaining about his colleague...

OMG, how unprofessional is that... Do these people have a clue? I was calling to get help and not to be part of all that. He said at the end that the only way that he could "help" me was to transfer me back because "they were the ones that should have handled my situation first of all." To avoid being transferred back and forth from one incompetent person to another (has happened to me more than one time), I agreed to be transferred only on one condition. I asked the credit rep that he needed to find out first who would be able to help me then transfer me.

Well, can you even imagine what he had the nerve to say... He said, "All you are doing is talking and talking and not letting me help." OMG, I was SHOCKED. My jaw dropped and I asked him to repeat it. He said, "Well, Ma'am, you are complaining that in the past you were transferred back and forth without finding help but you keep talking and I don't know what to do"... SPEECHLESS ... After I recovered from the shock, especially after I asked him to repeat and he reinforced the previous statement (which I hoped that I had misunderstood at first), I told him that his unprofessionality was UNBELIEVABLE and was NEVER ending. All he knew to say was "I apologize about the inconvenience ma'am", like a broken record.

What was the inconvenience that he was talking about?????? I was FURIOUS at that point. Even though I try to not lose my cool but asked him politely if I may speak with a manager, oh you will not believe this... he HUNG UP on me... I need input from any of you to just share with me please how should I handle this situation... I can't believe I was treated that way from Home Depot customer service reps.

I will be making it my mission to bad mouth HD and their credit company. If anyone is wanting to do home repairs, avoid Home Depot and their credit card. This company is fine as long as you are giving them money but they will most certainly take their credit away when you actually need it. This is the only company I've ever worked with that takes away credit for paying off large balances and using their credit card every week. So in the end, if you have any problems with HD you should forget trying to call and talk to anyone because all you will hear is I'm sorry and there is nothing we can do. Close your account and go to LOWE'S. Their service dept actually cares about their customers.

Well being a trusting person I didn't look at my OTHER new cord they sent home with me (I didn't look at it because the APPLIANCE manager had grabbed it while I waited up front). Well, I get home, look at it a little closer and realize that The plug is not the same as the one I had taken in with me (she gave me a Dryer cord) I don't know why. It's rated for 30amp. Much below the recommendation if it would even fit. So now, I'm shopping somewhere else and I'm warning people. The only reason I'm lucky is because I ordered a high quality stove that shut itself down when my cord started melting.

Several months later, roughly October, I received a call from Home Depot's corporate offices. An individual told me that I still owed $64 and change for my rental. He said this amount could not be charged to my account and that I needed to return to the store that I rented from immediately and pay the balance. I told him I thought that at best this was awful customer service, I would never admit to a customer months down the road that I somehow neglected to charge him properly and then insist he come back to the store and pay what the employee should have charged in store but didn't. Regardless I offered to pay with a credit card via phone to which he told me that that was unacceptable and I needed to return to the store. Considering that I've never had anything but bad experiences with Home Depot, I basically told him that would happen if I ever returned to the store and informed him that this was some of the worst customer service I'd ever experienced (as a contractor I do several million dollars worth of business a year....I've seen plenty of bad customer service).

This afternoon, March 6 2014, I receive a phone call from a collections agency on behalf of Home Depot tool rentals telling me that I owe $64. I called them back and basically asked how it was that a company can sell a collections debt with zero proof that it really is owed, not to mention the message it sends to customers considering the manner by which that debt was supposedly brought about. Essentially the collector call me a liar attempting to refuse paying (which of course I was, who would pay someone being so argumentative and degrading for a debt you don't particularly agree you owe?!). Note, I had never once received a bill, mailing, or other phone call saying I owed this money. One random phone call from corporate telling me they made a mistake and I need to go back to the store and pay. This lady basically told me that it was my burden to prove that I didn't owe the debt, not the store's to prove that I did?!! In whose logic does that hold up?

I called Home Depot corporate back, gave them the story. I was turned over to a person who was supposedly involved with settling disputes. Told her my story and she told me she was going to call the store. The assistant store manager called me later to inform me they had a record that I owed the amount and that the deposit had been refunded so I owed the total amount of $64. I have the receipt where I paid the $25 on my account and never received any refund, so at least half of the amount is a mistake on their part. Essentially she admitted that there was a mistake on the employees part and she's going to call me back tomorrow, basically after she's verified that I owed the amount stated.

At no point during the entirety of this situation did I ever get "We're sorry, that's our mistake." Instead, I've been treated like a delinquent trying to avoid paying a tab that I obviously owe (in their opinion) without anyone until this last individual even acting like there was a possibility that there was a mistake! Especially ridiculous considering they admitted their employee messed up on at least a couple of occasions! What business stays open treating customers like this?! It'd be one thing if this were the only complaint but this is habitual! And zero apologies! Heck I spent an hour once trying to get them to return three boards about two hours after I bought them just to end up getting the bill and being charged nearly twice what they refunded them for!! This company deserves to go out of business! I have both the invoice showing the deposit and the check numbers where they accepted my payment.

There was no wooden underlay, no metal bracing, no glue holding it up as is indicated on several quartz and granite installation sites. He had never seen such inferior application- someone down the line could have been seriously hurt. Home Depot is backing this inferior install with no customer satisfaction or recourse of replacement.

As a result of her statement I never even took the generator out of the box. Now as I attempt to return it, I am met by the assistant store manager ** who refuses my return. He also claims there was a tag attached to the generator indicating that all sales are final. He never looked at my receipt or even asked my name. I advised him of my conversation with the employee and he simply stared at me saying "we aren't going to take it back." As a result I asked him for a review or complaint department. He gave me a ratty piece of paper with merely a 1-800 number scribbled on it.

The number was not even for the complaint department the online store...where I wasted a half hour of my time to find out it was the wrong number (as I sat in the store parking lot). They were at least helpful and gave me the correct phone number. I followed up with customer service (ref. # **) who then tells me there was a sign posted in the store at the register, which there was NOT, and there is nothing they can do the sale is final. I asked if they spoke to the employee or if they viewed the video from the register... Basically, I wanted to know how they made the determination signs were actually posted and that the employee had not made that statement. No information was provided, I was simply told "you will receive something in the mail." As a result I figured I would do the leg work... The store refused my request to view the video and said it had to be a law enforcement request.

I am very disappointed about how the return was handled and how this company responds/reviews complaints. In the end I asked what other steps I could take to have this reviewed. I was told there is none. What did I learn... Shop at Lowe's.

Another associate, male, was going to take over. But then a customer came up behind me, so that male associate went to aid, I think, that female customer; and the woman associate who 'happened' to be in aisle four showed me where the paper that I was looking for was. I told her thank you, now she wants to 'engage me in conversation' of what I'm going to be using it for. I told her that I was going to decorate something. She stayed watching. I told her everything was okay, but she made it a point to stay right there to watch me. I told her that I shop there many times and that I no longer needed her assistance. She made it a point to be friendly, not calling me outright a thief, but making it obvious that that is exactly what she thought I was.

Since she was making me so uncomfortable, I told her that I obviously was not welcome in that store. She followed almost down the aisle where I emptied the cart of my things, leaving the cart in the 'Flooring' department. She continued her pretense of kindness by saying that she was sorry if she offended me. I went up to ask for the manager, yelling at the top of my lungs that I always shop there but his people are 'always following me' in the store... He goes and asks me who was following me.

I have never stolen anything in any store (or elsewhere), even though I felt like doing it just to get back at them for their mistreatment of me. I am not a criminal but I was treated like one more than a few times by this company. As many times as I have spent my money in that place, as many times as I have let it slide, as many times as I have been disappointed with their customer service, I continued to shop there. I am not even putting a complaint about how unfriendly they are. They hardly ever give a greeting. They never smile. They're just miserable people who aren't happy with their jobs. Neither am I, but MY customers always comes first.

I think it's time that I put in a complaint. I'm done with giving my hard-earned money to a company that doesn't care about its customers with such lousy employees. I'll do my shopping elsewhere. Now I know that everything that happened in that store from the beginning was orchestrated. When I walked in the lady that 'happened' in the aisle walked away. As she took me to where the Contact Paper would be, she kept looking back at me. The man who was going to help me was made to switch with her because she suggested it. And then made sure that she kept her eyes on me. And that she did 'til I decided to leave. The only wrong thing about me is that when I have a plan I don't always stick to it. I should have never stepped in that store - today or any day. But no matter what, nobody deserves that kind of treatment.

My mother purchased appliances for a rental condo she owned. She took advantage of the Black Friday Sale. She purchased a refrigerator, dishwasher, range, over the range microwave and a front loading washer and dryer. This was for a higher end rental and the old appliances were better than 10 years old and needed updating. They told her the Home Depot Delivery Team would deliver them on December 22. They were delivered on the day as promised, but not by Home Depot, but by some losers from a company they subcontracted with. I met with them on the delivery date. The unit was now vacant.

All appliances were put in place. The problem arose when the idiots who did the deliver realized they forgot the plug for the dryer that was an additional purchase on that same invoice. They told me they would come back the following Wednesday with the plug. I explained this didn't really work because we lived five hours away. I have come to learn that when they forget something that prevents the installation as promised they are to go back and get what they need. They could have driven 9 miles to get this plug, but no they expected me to drive five hours each way.

At any rate, on the evening of December 24 I stopped by the unit before driving back home (5 hours). I turned the water on because it was off, due to the fact it was winter and vacant. I was puttering around some and went down to the basement. To my shock and horror there was water pouring through the ceiling above. It was coming from the bathroom where the new washer and dryer was. I ran upstairs to see the entire floor covered in 1 of water.

I discovered the idiots from Spirit Delivery out of Hyannis, MA never turned off the water valve behind the washer/dryer nor did they bother to hook up the water hoses. They just plunked it down and I guess installed nothing because they didn't have the plug. They did stack the units, which now made it a monster size appliance. Because the floor was flooded I was able to slide this monster appliance out enough to shut the valve off, which should have been the first thing the idiots from Spirit did. Before I shut the spewing water down, I saw the water was shooting directly inside the hole where the dryer venting goes.

After speaking to my electrician and other appliance people they told me not to accept this dryer because even if it did work, it would definitely been problems down the road. Home Depot was contacted by my mother and told she wanted the unit replaced. They refused many times over. Instead they attempted to turn it over to the insurance company of the delivery company they hired. My mother was so upset because she couldn't show the condo for rent because she couldn't be sure when it would be rentable due to the fiasco with the dryer.

Keep in mind that the expenses kept accumulating for this condo, insurance, taxes, homeowners association dues. All of these expenses were about $1,000.00 per month and now no rental income. This unit always rented within a week of being listed as it was one of very few on a golf course in this development. Home Depot tortured her by not doing the right thing and the stress she endured was unbelievable.

In January Home Depot decided to do the right thing and said they would be replacing the unit. They finally did on January 19. Here's the kicker - she died later that day. Thanks Home Depot for treating my mother the way you did. Thanks for costing her over $4,000.00 in rental income and the travel costs endured while you played your games and thanks for costing me out of pocket expenses after she passed away so I could get this matter finally taken care of.

In front of me is a guy who is also alone and he has a cart loaded with a large stack of sheetrock and several boards etc.. When we all get checked out, we all go out to our trucks and here we are with no help trying to load all our sheetrock and other supplies by ourselves and we all end up damaging the edges of our sheetrock and just basically getting a feeling that Home Depot really doesn't understand the importance of good customer service.

Would it be too much to ask for them to be a little pro-active and page that there are a lot of people needing help loading their trucks? Should we feel like it is too much of an inconvenience to ask for help loading? How about a button you can push if you need help loading? Wouldn't that be nice. Or better yet have someone ready to help load at the contractor area because they would be busy all day and the customers would be happy. Good customer service is extremely important and we as customers have the right to choose where we go. I am really disappointed that this company doesn't understand that.

I will never use Home Depot again for any services. I did also have window measures and bid for installation. I called and cancelled that service as well. If Home Depot cannot get a simple fridge order correct doubtful Home Depot will do a good job on windows or a master bath remodel. Too bad I was willing to spend large amounts of money with Home Depot. So glad I found out what types of people work for this company. Oh and FYI I tried to get a window estimate lined up in Laguna Hills and after sitting 1/2 hr I was told they could not accommodate me. I've wasted too much time with Home Depot and I will never give this company another chance. What a bunch of idiots!!!

My new carpet is wonderful but it sounds like I am walking on crunchy snow and they refuse to fix it. They also stated free installation but that was not true either. When I went to sign the contract, they hit me with an additional $582.00 for stairs, removal, etc. and claimed this was not a part of their quote. How can you install new carpets and pads without removing the old ones? However, the price including their non disclosed installation fees was still several thousand dollars less than the competition. I did get some credit (not much) from the installation fees. This was the first carpet I had ever bought and relied upon them to inform me of all of the issues involved. They failed miserably and I will never use them again nor buy any products from them.

I did receive a telephone call from what seemed to be an installation call center. The woman I spoke with could use a little charm school training. Even after speaking with her, it was not clear what was being proposed. Again, this has been a case of, "We've got your money, now you can just wait for the work to be done at our convenience." The Job reference number is **.

I have been a Home Depot customer for a long, long time for lumber, tools, paint, kitchen cabinets, refrigerators, you name it. As of late, your customer service in the stores has improved significantly (your store employees seem to seek you out to help with advice or finding items, compared to in the past when they saw you come and they would walk off in the other direction). I really cannot think of a compelling reason why you have such a customer unfriendly system for your eGift Card. I am anxious to hear from you.

Two major problems I have with this! Our credit is more than sufficient for the credit line that we requested, the request got denied because of Home Depot/Citibank's inability to "gather the proof" of our assets. Instead of getting a nice 10% ($1,600) discount we end up paying cash anyway (as we intended to do in the first place) and received a nasty hit on our credit rating - so this is actually costing us money now... and a lot more than this little discount is worth... After complaining about this to the Home Depot Customer Service, they simply waived this off as not being their problem and leaving us to sort this mess out with the third party (Citibank). Well, there you go, Home Depot thanks you for the $16,000 and hopes to continue to earn your business.

Side note: the people at the Home Depot store who helped us to choose the appliances, etc. are GREAT and most helpful, but when it comes to the payment options NONE of the cashiers seem to have a clue what exactly the deal with the 5%, 10%, 24-month interest free CC is... and their "third party" credit card service is simply put a big mess.

I paid similar amounts with checks made out to Home Depot and mailed to Home Depot credit services the next 2 months. Since I was going to be out of state and not receiving mail for a couple weeks, I mailed the amount due December 9 on November 5 marking check and enclosing a note that the payment was for Dec 9. Returning home I had an invoice from Home Depot Credit Services for the Dec payment, which I returned with notation the payment had been made Nov 5th. On Dec 11, I received a letter from Home Depot asking me to call customer at a given number so they could answer my inquiry. I called, spoke to a rep identified only by name TP, who said they had cashed my check for December, but I had to pay again because I had paid early.

I requested they properly credit the payment which she said they could not do because I had paid early. I asked for her supervisor at which point she disconnected the call. Two days later I received a recorded message asking if I was the person who spoke to Citi previously with choices to respond. I responded to #3, "no". I had never had any indication I was dealing with Citi. I had calls on the 14th, 15th and 16th identifying as being collection calls, each of which acknowledged that they had received my payment made Nov. fifth, which they credited incorrectly on November 11th, but each insisted I had to make another payment for Dec. 9th because I paid early.

I requested they properly credit the account which they said they could not do. The last caller actually said I could not pay early. In the interim, I have placed two calls for Home Depot Sr. Vp for retail finance which have not been returned. On the 16th, I sent another check to Home Depot Credit Services. I am being harassed for collection of a payment I made and they received but did not process as I requested. I will never spend another dime with Home Depot.

I visited a Home Depot today and the cashier was going to allow the discount. She had to call the manager to get authorization, this is new, they never did this before. He authorized it but when I tried to use a business credit card to pay she refused the discount, said it has to be a personal credit card. I never had this problem before either, I explained to her that this would cause me to go shop at Lowe's to get the 10% discount. She relayed this to the Manager and they said no, knowing they were going to lose my business. She claimed that the 10% discount is only supposed to be used to benefit the veteran and if I am using the discount as a business or contractor, the discount is invalid and they won't honor it. I explained to her that I do not own a business anymore and when I did it was a photography studio. We keep the business card for the interest rate and benefits are better than a personal card.

Nothing I said mattered, I was not getting the discount anymore. The manager would not take time to talk to me so I could get the details as to why the discount is being implemented differently than before as well as what difference it makes what card I use. I left the Livonia Middlebelt store and drove to the Canton Ford Rd. store and asked to speak to a manager at the customer service desk. She wanted to know what I needed a manager for and when I told her she said she would handle it that we didn't need a manager. She pulled out a policy on a single sheet of paper concerning the Veteran discount. For the first time ever I learned that the discount is only offered to active duty, retired military, and service connected disabled veterans. Sorry if you served for 4, 8, 12 years and didn't get hurt, you don't count. They had pictures of the different ID cards accepted to make you eligible for the discount, and only if you carry one of these cards.

I showed her my VA benefits card that states Service Connected just like the picture on the policy and told her that I have been refused several times. She said it is dependent on whether the cashier knows about the policy and how it works. This is where the inconsistency comes from, can you say training? Really? Then I asked why a business card makes a difference. She replied that the discount is supposed to benefit the veteran only, not his business. Really? How does this not help the veteran being the owner of the company? This policy makes no sense and it appears they are making the discount restrictive and difficult to use. She also stated that there are veterans abusing the policy and bringing their friends and family shopping in order to get them the discount. Again, while this may not be the right thing to do, this brought the business to Home Depot instead of Lowe's.

Is 10% worth getting business they may not have gotten to begin with? They made money in this scenario no matter how you look at it. They may not have even gotten this business without the veteran bringing them in for the discount. The lady at the customer service desk also stated that they have contractors that are veterans using the discount to buy supplies for their jobs. Again, how doesn't this help the veteran? If I were a contractor, which I am not, I would lower my prices 10% to pass the savings on in order to win bids on new jobs. Either way a veteran contractor is benefiting from the 10% discount no matter how you look at it. Again this makes no sense other than to try and make it restrictive and difficult.

That is when she started complaining that she does not get a discount as an employee, it is obvious there is some animosity concerning the veterans getting a discount and not employees at the store. I did not waste my breath educating this woman who obviously is not a veteran on the sacrifices our military men and women make every day in order to provide her with the lifestyle for which she enjoys. I am a veteran with a service connected disability, I met all of their criteria yet several times in the last month I have had several frustrating encounters which ended by my having to drive to Lowe's to get a discount as advertised.

For the record, I am an engineer, I work for a corporation, and everything I buy at Home Depot is for my personal use on my own house. I never had these problems prior to a month ago. I urge all Veterans to reconsider purchasing products from Home Depot, go to Lowe's where they do what they say they will do with no headaches or wasted time. I also urge you to contact any manufacturers of products at Home Depot that do not supply Lowe's and let them know you will be purchasing competitors' products carried at Lowe's because you are not shopping at Home Depot anymore because of the change in corporate policy at Home Depot regarding veterans.

The bathroom I had Home Depot install new flooring and they failed to finish the trim. Again many months later, they have sent someone to finish the job. The kitchen had new laminate and sink installed and once again the installer asked to use my vacuum as he did not have the equipment to clean up the mess. I was unable to communicate with the workers as they spoke very little English and were from another country. They were not only uncommunicative to me but very rude. I understand Home Depot contracts out their work so I have not been able to deal with Home Depot directly as they appear to not be assuming responsibility to whom they contract out with. I have spent about $5,000 for poor workmanship, not getting back to me with my concerns and most importantly not honoring their workmanship if that is what you would call it. I will let you know if Home Depot does in fact make this right.

As per manager asking, we called the store and asked for manager. An UNNAMED female (NO professional accountability at the place of business) put us on hold for OVER 10 minutes. We provided SPECIFIC instances and employees to substantiate our disappointment, in our feedback on two visits, including supervisors Mirna and Chris at this store. On a balance of probability, it is likely that we are a small sampling of the entire visible minority customers that shop at this store. Home Depot does not seem to realize that the best advertisement that any business carries is by word of mouth.

I asked to speak to a manager since I couldn't locate my receipt and was told originally that my warranty could be located with my name and phone number. The manager I spoke to couldn't locate any record of the purchase and explained that it would be researched further and that she would call me back later. I received a callback from the manager later in the day and she faxed a copy of what she found that shows that I did purchase the mower and warranty and asked me to register the warranty online. Home Depot wasn't able to recover the receipt. I have since found out that the information listed on this "Purged customer order report" doesn't have my receipt number that is needed to register it with Assurant (the warranty company).

I contacted Assurant, following the prompts from Home Depot's customer service menu and the customer service agent couldn't locate the warranty to schedule a repair. She asked me to scan and email the record that Home Depot had provided to Assurant so that the warranty could be located. I have emailed what I have that was faxed to me in 2012 as proof of purchase and explained my situation in the email. I will wait to see what happens in order to know how to proceed from here.

My next course of action will be to get a statement from my bank to match the information that was faxed to me from Home Depot. I did notice on their website under Protection Plans, it mentions "If we determine that we cannot repair your product as specified in the plan, we may replace it with a Home Depot gift card or check for the original purchase price of the product, including taxes, as indicated on your sales receipt.” The record I have indicates that the purchase price was $1389.93, including taxes.

I hope that Assurant or Home Depot can resolve the warranty issue and either provide timely warranty service or a speedy refund of the purchase price including taxes so I don't have to report back here with bad news. By the way, I found this website by 'googling' problems with Home Depot's Protection Plans. Thanks everyone for sharing your experiences so I am better educated and prepared to handle my own experience.

The next day I called an LG service and was told it only takes 24 to 48 hours to get the parts. So then I called Home Depot Warranty and told them what I found out, and I was told that they could no authorize anyone else to repair it. I waited until 10/29/2013 and called them again and was told that the claim was not authorized yet. I could not believe it, nothing had been done, the parts weren't even ordered . Then I asked to talk to a manager. When I talked to the manager, I was told the same thing and there was nothing she could do about it. I lost it...

Then when I told her I was going to report it to the BBB, and a local news TV channel, she then connected me to another person by the name of Aron. I had to explain everything I went thru and he told me that he would have to find out what actually happened because it only takes minutes to get this authorization not weeks. He told me that he would find out what happened and would call me back. About 45 minutes later, he did call me back and said he had found the problem but he would not disclose it to me. Then he told me that he got everything straightened out and that the parts were in stock and that he had talked to the service man and promised me that it would be repaired on or before Monday, 11/4/2013. He also gave me his phone number so that I could call him back if there was still a problem and that he would call me on Tuesday, the 5th, to make sure that the repairs were made.

So I waited until Monday, the 4th of November, and decided to call the service center that was supposed to do the repairs and was told that the parts were on order and haven't come in yet. So then I called Aron at Home Depot Warranty and ended up leaving a message on his answering machine about this but he never called me back. He never called me back on Tuesday either. So now here it is, almost a month later and still don't have a washing machine to use.

My complaint now is that no one has ever contacted me about my complaint. Yes, they contacted me (twice in the same day, different people, both with conflicting start days). My frustration is, I feel that all Home Depot wanted from us was a pay day. No one ever followed up with me to say, "I am sorry things are not going a smoothly as they should be," all I ever heard was, "We want money!!" Home Depot came by Monday, 10/21/13, to collect the remaining balance upon completion. Our salesman asked if all my issues had been addressed, I told him that I had not heard from anyone. He told me that Home Depot has meetings about these sort of issues to try and come up with solutions. That was Monday, this is Friday, you would think that someone in Home Depot would have called me by now but I guess they have their money and I was just someone to fill their pockets. I do need to say that my house looks great but I would never recommend Home Depot to anyone. I feel like a number with a checkbook.

home depot paid for my washer thank you !!!!!! if home depot would make one customer a day happy we would have a better world....but as we know the poorly made appliances...

we need these extension plans at least i do because any thing i buy breaks.... why china ** parts... bless all of you don't give up if all else fails there is the better business bureau.......

Original Review: Oct. 22, 2013

Maytag washer!!!! Not have I had one but this is 2NT junk appliances from Home Depot. So if we have to wait 7 weeks for parts, oh wait then we will go buy new appliances. Extended warranty terrible. Do not shop at Home Depot. Everyone tell the world. So soon they can be out of business for screwing the world with their crappy products. My washer seized every part so instead of them replacing washer, they ordered every part. All these parts you could buy 3 washers. Waiting all these weeks for parts. I will never walk in Home Depot again. My mistake, I got wrapped up in their junk. 5 years warranty **. Better Business should be informed by all of us that have problems, not only this page. Facebook can tell the world.

The result continued; problems, no responses and lack thereof. Months past. Ten to be exact. Meantime paying on HD CREDIT card on time and more than minimum payments. After going online, located headquarters’ email. This was in May 2013 until the present. August 2013 first response from ** in PA Manager in the district. Promised removal of all gutters and leaf protection, put new gutters without leaf protection, and refund the difference. Endless emails back and forth.

July was the first install manager sent with installer to do said job. When they got to the house, installer said all he was told was to fix elbow and remove leaf protection. I told him that was not the email said of the job resolution. Then I asked install manager and he said he did not know why the installer was told that. They had to schedule another day because they did not have materials to install new gutters. The irony was that the executive escalations that was involved as mediator emailed and received a response from ** of what exactly the job entailed included install manager and the day the job was to be done; install manager and installer were instructed otherwise???

August 2013 all gutters removed, new ones installed without leaf protection. Continued leaks. Months passed. Several hose inspections. Continued fixing. More leaks...several emails...more months...making payments. October 2013 Columbus Day, install manager did hose tests...now making excuses that it could be the shingle lip or this or that. But there are leaks in areas where shingles are at proper length but he can’t explain why there are leaks in those areas. Caulking is going to be the resolution. Nothing has been said that maybe they could have damaged some areas.

In addition, was told in emails several times that I would receive new paperwork on current job done and refund of $1530 of the leaf protection removal and that was in August. It is October and I am told by ** that I have to sign a Settlement & Release Form in order to get the refund including my request for zero balance for punitive damages. This form cancels my warranty and contract stating that I can't hold them responsible and I have to sign in exchange to get money back on a product that **, in an email, said leaf protection does get ice accumulation in this part of country. In other words, does not function in this type of season.

They have the product but no refund. My refund is apart from them canceling warranty. They don’t think that if they cancel warranty a contract that they are not taking into account all the other money that has been paid that the contract was signed for. What about that? Their pamphlets and selling spiels are different from their actual services. One year and 3 weeks and HD wants to cancel their contract. I have mentioned an attorney and they are pressing for the Settlement and Release to be signed. I have written this in a nutshell to forewarn any buyers to beware. Instead of customer retention they cause customers like me to NEVER SHOP THERE AGAIN!

The sales rep talked me into several more items to accompany my log splitter, for a total of $1,490.00. The sales rep also promised me 3 days for processing and another 3-4 days for delivery. After waiting a week, I called. The rep told me it would be another 3-4 days. I waited. I still didn't receive my log splitter. I needed the splitter because I rely on heat as my sole source of heat. So, while at Lowe's a few days later I decided to buy a splitter since I had already dealt with freezing temps over the weekend. Lowe's log splitter was a better quality, Troy-Bilt, Honda engine splitter, in addition it had far superior specs and reviews for only $99 more. Lowe's was great. They were friendly and even offered me free home delivery after hearing about my incident with Home Depot. They also gave me a military discount. The experience was so different.

The nightmare began when I tried to return the items. 41 minutes on the phone (agent was obviously making me wait for the supervisor because he slipped up and said he had talked to him already). After a huge hassle, I was able to get the few smaller items returned since they still hadn't been delivered. Here it is a week after my first call reference returning the items and I still am being refused a refund on the $500 gift card I was instructed to buy solely for the purpose of immediately using it to buy the log splitter, and remember I live 8+ hours RT from the nearest Home Depot. I have made several calls, written several emails all met with rude responses and an "I don't care if you take your business elsewhere" comments. No worries HD, I will and I will encourage others to do the same. They say I am stuck with the gift card....I say, screw you, Home Depot. I will never spend another penny at your crooked store, and I will be sure to share my nightmare.

My husband felt insulted at the way she lashed at him in front of other people. He told her she was probably hired with Spanish speaking skills to help those who didn't speak the language and she kept saying, "This is America, English only." My husband left the store very upset with this lady and swore not to go back there again. But this doesn't here talking to our friend who has multiple houses for rent and buys his material at Home Depot. He and my husband started to talk when Mr. ** also mentioned and even took a picture of this rude lady because he had a very bad experience when checking out. Mr. ** is Hispanic and spoke to The Cashier in Spanish and she gave her the same testimony as she did my husband: "I don't speak Spanish and if you are living here you must learn English."

One of the salesman on the floor gave him a piece of damaged wood that was marked down and told him to tell the cashier to call him if she had any question. When he got up to the checkout, she refused to call the sales person and her attitude was rubbish.

Our question is if the Cashier hired in Home Depot cannot speak Spanish, then why do they have Name Tag that identifies them as " Yo Hablo Espanol". We feel that this Cashier should personally apologize and the Manager of the Store Should look into this matter. I wonder how may other Hispanics had she offended. I would like her to go to a Latin Country and have people treat her like Crap just the way she is making Hispanic people feel. I apologize for having to complain, but this behavior is uncalled for and is hurting Home Depot business. Thank you and have a blessed day.

Everything was picked out and contract signed. Contract signed 8/20/13. We were told that we needed to have a deposit of $6000, so we went through Home Depot, got the approval for the deposit and thought everything was moving forward. Mark said the door would be in in 10 days. After a little over three weeks we called Mark because we had not heard anything and Mark informs us we have to give him $3,500 in cash to even get the door ordered (we thought he already ordered it). $3,500 in cash is hard to come by. Then here we are a couple of months later and windows were suppose to go in today. Well my husband had to miss a day of work and they cancelled the job (I understand that they can't do the windows in the rain). This just seemed to be the icing on the cake.

We went with Home Depot because we thought that they were a reputable company but for us, it has been nothing but a nightmare. I will never ever recommend Home Depot to anyone. I called the customer Care line this morning and spoke to a very nice rep by the name of Curtis but Curtis did not listen to my complaints. He just wanted to fix them but shouldn't you hear them out before you try and fix them. So now my husband has miss another day of work and hope that Home Depot shows up.

IT WAS PURCHASED AT THAT STORE. Have spent thousands at that store and have an entire workshop of large tools including several big Rigid tools - only made for and sold at HOME FEEBLE locations. They did not do so directly but - in effect - were telling me I was either a liar or dumber than they acted. I counted more than 40 employees in the store and exactly 6 customers. That may well be the problem as there is another smaller store just two miles away, and another 6 miles away. One of these will close. There simply is no business. However, I do not understand why they would simply not tell me: "Pick out anything else you like" or - at least - give me a battery for the damn thing so it would run.

I have written their public relations department at headquarters but am also sending individual letters to each of the CXX officers of the company as well as individually to each member of the board of directors. This works. I've used this method with other large companies and if you send 15 - 20 letters to all of the jerks at once, you get their attention. Often they think the people at the stores share the values and principles Home Feeble advertises on their corporate website and annual report.

It is not how all of you and I would run a business. I will go out of my way to be a pain in the ass including but not limited to: fliers, writing a column in our property management newsletter that goes to 18,000 worldwide vacation and resort managers. I will never spend a penny in one of their stores again. However more than that... I will see to it that I cost them money.

After calling the warranty company that Home Depot uses for the whole country (is a company called SUN.) and talked to supervisors there in Ark, they agreed to let me call a local company that services all warranty work for Lowe's stores. They were there in two hours and told me the unit needed mechanical parts and would call me the next day. Well here where they get you all parts have to be ordered through the service company 4 counties away and after they change that one part, it probably needed other parts but they had to replace the fan first since the fan motor had a flat spot and unit was warm.

I was then told it would be the following Wednesday before the part would arrive at my local company for them to replace. After waiting for the local service man to arrive with the part at 3 pm (week two), they called me and said they were told not to service the unit that they were going to replace the unit for me, but they did not tell me. I called the warranty company and they told me they were going to call me the following day? She then told me that they were going to send me a check and not replace the unit as they were not in the appliance business and I could go back and purchase a new one.

Well after 9 days I received a check and went back to Home Depot to replace my unit only to find out that I was not able to replace the exact unit as it has increased in price by several hundred dollars. I called the warranty company back and they told me my hundred dollars I spent for the warranty was not going to be returned either because they paid me out. When I told them I could not replace the unit for that amount if they could send me one, they said it was their discretion and that's all they would pay. My check was for $1704.00 for a Maytag double door on top with draw on bottom including tax. If anyone purchases an appliance from Home Depot and it breaks, you are screwed. I will tell everyone I know from this day forward not to purchase Home Depot appliances.

PS. Lowe's uses a different service company and if that would have been a Lowe's unit, they would have brought me a temp unit until a new one arrived. Yes, I'm getting my new Samsung unit from Lowe's... You should too. Samsung compressors are warrantied for 5 years not like Maytag, Whirlpool and GE which are all the same company... Whirlpool bought Maytag a couple of years ago. Good luck....

When asked for his name, he closed the truck door and sped out of the residential neighborhood with very small children. When I called GE and Home Depot, they advised THEY COULD install the dishwasher. It would cost an additional $29 for a hose but we would have to wait another week for this to be done and that would put it at 9/18/13. When I wanted to cancel my order and get my money refunded, they told me I have to wait 72 hours and then call back again in order to have my money refunded back to me.

I will never purchase another GE product nor will I ever purchase another item from Home Depot ever again. The disrespect and poor customer service must be dealt with or they can fade away like so many other businesses in the US because we have options as a consumer.

I purchased about 20 3 gallon plants marked on their tubs as Dwarf Burford Holly, which is what I wanted so they would not grow higher than my windows (they stop growing at about 5 ft) to avoid ongoing hedge trimming. After the last one was planted I began to remove the hanger tags attached to the branches only to find out that they were all mislabeled as REGULAR Burford Holies growing to 12ft. So $300 labor cost later, I did not have what was labeled. I complained to the store manager and he promised to correct the labeling. Did not happen. Tried with a second manager. Nothing. Tried with Evan ** in about Jan 2012. Nothing.

Tried with Johnathan ** on about July 2012 and he sounded more concerned and after a month I called him back and he said it was sorted out with Color Spot (vendor). And then another month later, the same old problem sits on the garden shelves and I called him about it and he just said it was Color Spot problem. Looking for more plants on Sept 8, 2013 at the same store, I saw the same NOT DWARF Burford Holly again with a price tag that said they were dwarf variety, so again flagged it to management. THEY DO ABSOLUTELY NOTHING ABOUT IT, AND THE INTERNET HELP LINE INTO HOME DEPOT IS ALSO TOTALLY INEFFECTIVE. The managers just kiss off the customers. So 3 years and still repeating the same misleading advertising.

Well, in the very recent past I had service issues with other appliances unrelated to this issue and so I thought it would be wise to stop in the store and ask for some kind of official document. For the record, I do not have any service problem with the heater. All I wanted was an official document just in case something arises in the future. My expectation was that this would take a matter of minutes and I would be on my way. This is the beginning of the problem. On Monday August 12th 2013 I stopped into the Home Depot store in Statesville, N.C. to ask for some kind of printout that would show the terms of the warranty. I gave store personnel all of the personal information they asked for.

After a protracted computer search which was undertaken by several store personnel, I was told that there is no record to show that I ever purchased a water heater and therefore there was no purchase of an extended warranty. Furthermore, they claimed that Home Depot could not have installed it since there is no record of that either. They informed me that there was nothing that they could do unless I could produce a receipt. I left the store to return home to search for the original sales receipt. I located the receipt and returned to the store within 1 hour. Upon showing the receipt to store personnel they agreed that it irrefutably showed that I did indeed buy the water heater with a lifetime warranty and also that they had installed it. They could not offer any plausible explanation as to why they had no record of same.

They proceeded to try to figure out who was responsible for the warranty coverage and made some phone calls while I looked on. They then located someone at the warranty provider who asked them to photocopy and fax over the documents that I provided. It was agreed to give them a day to sort through this and that I would return to the store the next day which I did. On Tuesday August 13th I returned to the store and met with Shane who elected to take care of me from the outset. He called the provider while I was there and put me on the phone with them. Inexplicably, the girl on the phone asked me to tell her what store I had purchased the water heater from and which store register was used. I say inexplicable because this information was already made available to them on the faxed over documents which they had received previously.

Nonetheless, I read the information back to her. That person told Home Depot that they would have the necessary computer work and documentation internally authorized by them and completed by Wednesday August 14th. I went back to the store on Wednesday fully confident that all would be fine. I was wrong. On this day, Shane of Home Depot called the provider again, in front of me, and they told him that they needed one more day to do what was necessary. OK, I said I would return on Thursday. I returned to the store on Thursday, and Home Depot again called the provider and they said to expect the warranty documents to be completed on Friday.

I returned to the store on Friday, not having a whole lot of confidence and Shane of Home Depot called the provider yet again. Their response to him was "We don't know what is going on" which they shared with me. I returned to the store again on Tuesday August 20th for the last time. I met with Trudy who is the Home Depot store manager as well as DJ and Shane. They admitted that there was little they could do about the issue, but that they would continue to investigate. I have concluded that both Home Depot and the service provider failed to provide me with what I asked for and paid for simply because they don't want to and there is no resolve on anyone's part to do so.

It is now Wednesday August 28th and nothing has changed. At first I had hoped that what had happened could be explained as something which had just fallen through the cracks, the result of human error. I have since researched the internet to find similar instances of complaints by so many people regarding Home Depot and extended warranties. It is now clear that these goings on are deliberate and by design as a means to generate huge cash flow while at the same time attempting to evade in part or in whole any financial liability. My contention is that Home Depot is participating in a scam. The only question that I have is whether they are wittingly or unwittingly doing so. I tried to communicate with an executive at Home Depot Corporation but was barred from doing so by a low level employee named Patricia **. I hope you have better luck. The Home Depot buying public needs your help.

Update Sept 6 2013: I located the original warranty registration number that was given to me 3 years ago, and provided same to Home Depot on Sept 4. They checked with warranty provider and determined that the number was meaningless to them. On Sept 4 late in the day, they claim they created a new warranty with a new registration number and provided me with same. This was provided by Home depot employee in "Escalations Group" named Wilfredo. I told him that the issuance of the number was a good first step, but by itself is meaningless - since I already had a prior number which was deemed meaningless. He promised me that a warranty document would be issued in a couple of days.

Why this takes so long is anybody's guess. I am still waiting for documented proof of the lifetime warranty that I paid for. Anybody reading this can also find a similar instance shared by Dave of Boston, Massachusetts. I have yet to receive any credible explanation from Home Depot on how this can happen. Rather than produce any plausible explanation, all they can come up with is that I will get the warranty document. It is only by sheer luck that this has gotten anywhere. I was able to find the original receipt - because they told me that if I did not find it, there is nothing they could do. All information regarding the water heater purchase, installation and warranty somehow mysteriously disappeared.

If it was the same door then why was it $56.00 more than the one I was shopping for? When I went to service desk to finalize the order I wanted to use my military discount but the lady(?) behind the counter said I couldn't get a military discount because they already "manipulated" the pricing and I couldn't "double-dip" as she put it. I'm a 20 year veteran and never once did I believe I was "dipping" into the system when I served. I've never been called a "double-dipper" before so I walked out. I'll go elsewhere from here on out.

THD employer intentionally and repeatedly performs unfair employment practices by ordering/allowing employees to perform the duties and responsibilities of other job classes on a regular basis. During my employment as a "Cashier", I was told by my supervisor (Head Cashier) to relieve another employee in her position so that person could go on break. The position the other employee was performing at the time was the position "Customer Greeter". I performed this position for 15 minutes or so. Conclusion - This practice is so prevalent (almost every employee in the store, new and old, was involved in "jumping departments/job positions" that it is difficult to distinguish who is actually assigned to which department and in what capacity.

THD employer intentionally and repeatedly performs unfair employment practices by ordering/allowing employees to perform the duties and responsibilities of other job classes on a regular basis. During my employment as a "Cashier", I was scheduled and worked as a "Pro Cashier" on certain days and for certain hours and told to relieve a fellow employee performing the "Pro Cashier" job. The "Pro Cashier" job position is separate and different from a "Cashier" or "Head Cashier" position. The "Pro Cashier" requires someone with more experience and knowledge to service "Pro Customers" who spend more monies because they are professionals. Conclusion - This practice of "jumping job positions" by substituting another employee hired in a different job position is prevalent that Cashiers who have worked for THD for years do not realize it is an "unfair employment practice" to switch job positions on an employee by ordering/allowing an employee to "jump job positions" whether it is for breaks, lunches or "as scheduled".

Each job position is assigned certain job duties. Each job has a certain capacity where knowledge is required prior to employment to meet certain employer expectations and then acquire knowledge (training) during employment to remain employable. Each job has a certain degree of responsibility which may involve supervisory or management skills and knowledge. Each job is assigned a pay scale based on the assigned duties, knowledge, experience, skills, responsibilities, and may include supervisory or management compensation. Every company is required to define every job position within their organization. When an employee is hired in one position but ordered to perform the duties of another position, in other words, "jumping job positions", this is an unfair employment practice. The employee is not classified to perform the duties of the other position. The employee may not have the necessary job skills, experience or knowledge needed by the other position. The employee is not fairly compensated for their labor in other position.

The action of "jumping job positions" is a violation of the Fair Labor Standards Act. It is unfair to the employee because the employee's work performance is not properly recorded and the employee work record is not properly cited for performance of work of a higher capacity nor is the employee properly compensated for work performed requiring a higher degree of knowledge, skills or experience. All "Sales Associate" job positions (all jobs performed by employees in other departments or on the floor other than "Cashier" or "Head Cashier" positions) are paid higher than "Cashier" job and most likely more than "Head Cashier".

These "jumping job positions" skews the actual payroll expense for every department within the Store causing a "watered payroll effect" (payroll is one of the biggest expenses to any retailer) and therefore it is fraud (misrepresentation) of expenses (financial data and reports) to intentionally mislead and obtain employee and management BONUSES, employee-purchased STOCKS, individual-purchased STOCKS, and STOCK GAINS or DIVIDENDS. The "watered payroll effect" is an INTENTIONAL MISREPRESENTATION of financial information that is relied upon to make financial decisions and therefore is a SECURITIES VIOLATION and every employee, supervisor, manager who participates in the "watered payroll effect" is committing and partaking in SECURITIES FRAUD.

THD employer intentionally and knowingly participates in unfair employment practice in training its employees. I was observed on three separate occasions and written up by a Head Cashier for not offering customers the THD credit card (offer each customer to open a THD credit card account). I was never trained in offering THD credit card. At the time of each observation and write-up, I was never advised by any of the Head Cashiers who are required to train cashiers. It was later I was presented the three write-ups. My defense was I was never trained nor have any knowledge I was supposed to offer customers THD credit card. How can I offer something I have no knowledge about nor was I ever trained about. Conclusion - It is an unfair employment practice to train only certain employees while other employees are left in the dark. Fair employment practices cover recruitment, hiring, retention, training, termination, compensation and benefits. It is just blatantly obvious you are bullying, threatening, and retaliating against me by writing me up 3 times and not training me.

14 days later... only after I start making waves in the deeper District phone numbers do we get action. The installers came out... corrected all the incompetent stuff, and said, "We'll see you in about 10 days." 15 days later... again I make the phone rounds... and finally... your windows will be here in three weeks. July 26 for install. July 26th, my two "Slider" windows are beautiful... except they are Double Hungs.

Nine more phone calls to district movers and shakers... including the Sales Manager who just hung up on me. And a now non-working number... "We'll get back to you on Monday." So here it is Monday. We have already made two payments on the Home Depot card for windows that were late, and then wrong. They were even made wrong... Why would you put a half-screen on a double hung anyway? Finally, "I don't really give a ** about you". Two weeks from Wednesday even though they are made here on the same coast.

The guy tried to justify the length of time with "They are custom" as if they were hand-carved, 23 kt water-gild gold leaf and inset with precious stones. Really!? A VINYL WINDOW is CUSTOM??? Google "making a vinyl window" on YouTube dude. Every company takes pride that they are computer driven and it takes less than 15 minutes to make the window. We are already out time and money from pushing the house painter off schedule. Now the painter will be here on Thursday and he gets to paint around the plywood windows. Then once they are installed, two more days to come back and caulk, and trim-out the windows and paint them in.

I apologize to anyone that experienced me this afternoon as road rage. I was JUST talking to a paper pusher on the food chain from Horrible Depot. So at over a month... we are back at "Ordering" stage, with nothing but phone lip service. The credit card is still sending us bills for something we haven't received, and the marriage is now an armed camp.

And then, the installer arrived. Home Depot had provided him with wall tile for floor tile, leaving me to drive to the store to make the exchange. When I arrived back I was told by the installer that he could not remove the fixtures from the bath, as they were of a European style and could not be safely removed. Also, the vanity could not be removed without damaging it and the mirror would break and have to be replaced upon removal. That was Day 1, remodeling the only bathroom we have with materials and tools strewn throughout our relatively small condo. I wouldn't have minded the mess if work was actually taking place and I didn't have to cancel a hotel reservation within 24 hours.

Day 2: The installer's project manager arrives and informs me that not only does his company not do drywall work, but that drywall was not included in our quote at all. Also, the trim that was cut for the wall that was to be painted was colonial style. Our trim is in square cut. Finally, I was told that we would need a plumber to remove the bath fixtures and an electrician to remove a lighting fixture. No work was completed. I had missed about a full day of work at this point.

Day 3: Having been told I would need a new quote and that a new quote wouldn't be made available for at least a week's time, I decided to fire Home Depot and start over with someone else. Home Depot agreed and we scheduled an 11:00 am pickup time the next day for the materials.

Day 4: Home Depot did not arrive at 11:00 am to pick up the materials despite calling and telling me they were on their way. I spent between 11:30 and 1:00 pm trying get someone on the phone to no avail. Finally just after 1:00 pm I get in touch with a manager at the store and within half an hour someone picks up the materials. It did not appear that hauling tiles up and down 2 flights of stairs was the day job of the people that arrived, and they expressed their frustration by yelling expletives as they trotted up and down said stairs. Sure the neighbors loved that. At least I received an emailed receipt of my return the same day.

Summary: Don't use Home Depot for anything except buying raw materials. I won't even use them for that mostly out of spite.

Meanwhile, I have no dishwasher. I asked Assurant about the warranties on my other GE appliances. They do not have them and contracts must be re-written on these but they gave me no assurance that this would be done. I called the Home Depot store that I bought the appliances. No help!! They claimed they did not cancel the policy and it is my problem dealing with Assurant. ("Computer Glitch") I bought my extended warranties and got nothing in return. I should expect Home Depot to refund what I paid for these warranties.

About 6-9 months after the latest install I began noticing excessive wear on the grout lines. Enough wear to suggest that the installer had mixed the grout improperly. There were spacers visible through the voids. I called Joe and 6 months later he sent out Jessie, one of his installers, who brought his father along and they scraped out portions of grout and re-filled these back in. A year ago, I started to notice more voids that were the same as the ones previously. I called Joe and he sent out an outside tile installer, who was obviously very experienced, and he filled the grout voids in. Upon discussing the situation he advised me that the floor needed to be redone!

I have since spoken to Jess, the new manager at Carpet Pros, (Joe retired right after the last time I talked to him). Jess has quit communicating with me. I saw the lady who works with the commercial customers at Home Depot who, when I explained the whole story, admitted that the floor needed to be re-installed, but has since dropped off the face of the Earth. I called her co-worker who promised to pick up this case personally with one of the Home Depot area supervisors that happened to be in store that week, but after 5 weeks has decided to avoid me as well.

On 7/5/13, I called again, no door still. I was informed that I should contact Home Depot because they deal with the manufacturer. I called Home Depot on 7/8/13, and between their automated line and telephone rep, I was on hold and switched from department to department for an estimated 15 minutes. I hung up and decided to venture to Home Depot. I saw the same Sales Rep whom I ran into weeks before and who sold me the door during the initial transaction. She was surprised that the door did not arrive at the installation company on the date she told me. She then called MAC and they had no record of my door being received. She then called Jel-Wen, the manufacturer, and it seems they don't have it either. So my door is now in limbo and all three companies are trying to find my door.

The Sales Associate whom I might add was very professional and understanding said she will get back to me the next day when she hears from either company. Of course, the phone call did not come, and I called back on 7/10/13 only to experience the same hold, wait, transfer fiasco again. Once again, I hung up and went in person. The same Sales Associate recognized me and said "Oh, I'm sorry, I forgot to call you, didn't I?" I politely nod you did (but I'm fuming inside), and because she was assisting a customer already upon my arrival, she would be right with me. Another Sales Associate arrived and asked me if I need help. The other briefed him on my situation and the new Sales Associate brought up my purchase via computer, and there was not one but two notations stating my door arrived at MAC installation company two days prior on 7/8/13.

They called MAC to set up an installation date since I was in the store. Upon speaking to the MAC agent, the earliest date they had available was 8/1/13. My girlfriend's birthday is 7/31/13 and mine 8/6/13, and I just made plans to go away with her. I planned on returning to the city and work 8/9/13. Already pissed having to wait this long, I asked if it can be earlier in the month of July (which was a NO) or later in August. The next available date was 8/7-8/13. So I have to end my vacation early and decided to have the installation done on 8/7/13. Hoping I run into no complications that will impede my last vacation day or my returning to work on 8/9/13. This is the first semi-major project I have done with Home Depot, and if I can help it, it will be the last. If I run into no problems during the installation process, I might upgrade this complaint to at least satisfied.

Surprise number 2: They said that they were not supposed to remove the old one if they are not installing the new one, even though it was their choice to not install. As a result, I had to do the removal (hardest part) and the installation. I contacted the store manager and got lip service only. At no time did he say he would correct the problem for future installations. As a consequence, I will never make another major purchase at Home Depot, anywhere in the U.S.

So he did the right thing, just as they asked. The mower gets dropped off and now they are not holding up their end of the agreement. They are claiming it is still broken beyond repair while the repairman disagrees and says it is in perfect working condition. The Home Depot never stated such stipulations. It was just "get it fixed and we will give you the money back." Now I cannot understand how if it is in working condition... how are they doing this? Mike at the corporate office will not answer any calls or even call back. They won't even let us see the mower. Please help him. This is not right.

Furthermore, I was told no permits had been applied for yet. THREE MONTHS FOR HURRICANE PROTECTION AND WINDOWS??? It was bad enough it took two months for an in-stock front door to be installed, but THREE MONTHS! I've called several shutter and window companies and have been told four weeks max. Home depot has intentionally put our property at risk, has intentionally and purposely caused stress and undue hardship to two seniors, one being disabled. Home Depot knew fully well the install time, but weren't truthful only to get the job. I wouldn't hire Home depot to install a kitty litter box. We were going to go to Home Depot for our kitchen remodel, and new carpet and tile. That will be a cold day in hell. So, if you like bad sex, go to Home Depot for an installation...they'll screw you every time.

No one could offer an explanation, just some vague reference to "it's for your security.” I have tried their email system to just get an answer to my basic question. WHY? So far, I have only received the Home Depot version of "That's the way we do it.” All told, I probably spent about $8-10k per year at Home Depot with under $200 in returns and NEVER without a receipt. I drive to Home Depot past Lowe's because of their lack of advertising integrity by caving to religious fanatics, but I might have to give them another shot if I don't get an answer better than "That's just how we do it" from The Home Depot.

I stood at the desk for 45 minutes. The guy who returned the truck said the truck is running on a 1/2 tank, don't let them charge you (it's $6.50 a gallon if not full). They asked for my license and proof of insurance. The insurance card in my wallet is an old one (same thing for 40 years). Now, I can't have truck without my current card. Trip four ain't happening. Almost 4 hours of my time, 60 miles in 3 trips, $15 in gas. Amazon $100 more they deliver. Truck rental cost, gas for their truck, my time and stress. I should have done it first! MORAL OF STORY: Lowe’s or Amazon from now on. :-) They gave up a $500 purchase to make $20 an hour to rent a truck that is supposed to be for customers. So much for a DIY store.

I want my money back. I spent $1,000.00 on junk. I left a 12-year-old Scotts with one problem, 2 times the drive belt. Home Depot says that they will look at it and I have to sign a $100.00 fee. NO WAY!!! NOT GOING TO HAPPEN!!! Then it will take 3-4 weeks to get it fixed. Is Honda going to cut my grass for 4 weeks??? Fool me once, on me. Fool me twice, on me. As I see here, Honda is running on a reputation that is not there anymore. Going to be shopping at Lowe's this weekend for a new lawnmower. I can't tell my grass to hold up for 4 weeks for the JUNK to be fixed. SAD. I remember when anything with HONDA on it meant quality.

It has been about three weeks and I have not been refunded the money. By chance, I went to a local store and inquired about the refund. I was advised that they are still getting an accounting of the work that had been done and goods purchased. I told three people in the store and two Atlanta representatives over the phone that no work had been done nor goods purchased. They tried to corroborate my story with the contractor, but they were "attending a funeral." None of these five people could give me any information as to the nature of what these goods and services were or the amounts of charges for them. One Atlanta representative told me that, as a goodwill gesture, they would waive the charge(s) for these goods and services.

The Atlanta representative who magnanimously (ha ha) agreed to refund my deposit said it would take up to one month for the funds to be remitted back to my account. I am out $1,000 and have nothing to show for it besides lost time. I have no confidence that the money will ever be remitted. I am writing this complaint on a Tuesday. I have given Home Depot until Friday, three days, to return the deposit. What next?

I called Home Depot again. They told me they will deliver on Monday, 5/27/13. I told them in the afternoon, but they said they cannot guarantee. I scheduled for Tuesday delivery, called them early to confirm what time they will come. They told me they will call me by 11am. I waited until 11:30 am but nobody ever called me. I took a day off in my work to wait for this item. I paid for the delivery charges and it was already charged from my credit card, yet this was the consequence. I am so upset with this store, that’s why I am complaining with their negligent service. This is so disappointing especially they are big company.

I then contacted the Home Depot Customer Service, whereby "Allison" confirmed the same. She filed a formal complaint on my behalf but offered nothing else. I use HD gift cards all the time via my AMEX rewards program. So much for Home Depot... guess I will use Lowe's, which is closer. After all, the only reason I used HD was because of the gift cards.

After 3 minutes of waiting, he asked what I needed. I wasn't sure of the type of topcoat I needed and asked for his help. He just pointed to an aisle and said to look for a product down that aisle. Then I went to check out (only 1 checkout available) and the woman was rude and gave dirty looks. My kids were looking for a snack, so I told her that the people behind me could check out because my kids were taking too long to pick out candy. She let out a big sigh, rolled her eyes, and told the people behind me, "You can come check out because her kids are too busy picking out candy."

I really don't appreciate being treated that way when I'm there spending my money at your company. And I'd appreciate more help and advice when I'm trying to find the appropriate product that I need for my project. I will continue using Lowe's and will apply for a Menard's credit card to use there so I don't have to bother going to Home Depot again. I want to spend my money on a business who takes care of their customers and have friendly staff.

Ultimately, a couple of days later, a man was sent to our house who was contracted by the insurance company that Home Depot uses to manage their warranties. He was rude from the moment he entered the door, but amazingly discovered the problem right away. He said the part we needed was not in stock and needed to be ordered. We asked if it would be possible for him to call us when it arrived, and he said he would call the next day. Well, it has been two weeks since first calling customer service and we still haven't heard from anyone.

We have tried calling customer service since we were left completely "in the dark", but have been transferred numerous times again and were finally left waiting on hold for two hours with no reply (until we heard a clicking noise and the phone got disconnected). I do not recommend that anyone buy the extended service plan from Home Depot based on my experience. There are many other companies that I'm sure would at least take some form of pride in their daily operations. We purchased a service that we thought was good value, but as a result we are left with a broken dryer, and clothes that are now hanging outside to dry. Thank you, Home Depot. Maybe you should consider removing "more doing" from your slogan.

I am writing this with obvious frustration, and only ask to be treated fairly. If anyone has had the same experience, I encourage you to also come forward so we can hopefully fix this problem.

Needless to say, after multiple calls with conversations lasting anywhere from 32 minutes to 68 minutes per call, the issue still remains unsolved. I have a listing of at least 13 employees that I have discussed this with, and I am constantly amazed that not one individual has taken ownership to solve the problem. My customer experience with Home Depot has been absolutely horrific, painful and very time consuming, not to mention disappointing. Come on, Home Depot Leadership, you can serve your customers better than this.

This is the second product from Home Depot which has been totally defective in the last two years. I am a long-time Home Depot customer, but no more. That manager refused to consider her customer's position. She seemed to be following a script.

I know this is not true as when I spoke with him, he was rude and hung up on me so I knew he was not going to come. When I called the 800 number, the extended warranty co (Assured Solutions - phone service contacts in the Philippines) just gave me happy lip service and were no help at all! So many phone calls, being put on hold forever, many disconnections and nothing is done. They just say, "I'm sorry but we hooked you up with A&E Factory Service (please do not let them assign you to A&E; they are the worst!) and we can't switch until they complete the work order."

How can they complete the work order if they don't come out and finish the job?! I'm beside myself. I have had extended warranties with Sears and they were wonderful. I suppose I just got spoiled. Home Depot is the absolute worst and if I talk to another happy operator in the Philippines acting as though they want to help when they really don't, well, I will just scream! And as I said, stay away from A&E Factory Service.

I went to Home Depot online to find out more about the protection plan and saw that in-home service was not on the checklist of benefits. I called the protection plan's customer service number and was told that their plan did not cover dorm refrigerators. I called Home Depot's customer service, where this was confirmed, and was told (for the first time) that their protection plans were non-refundable, but that they would send me a Home Depot gift card. Of course, that is better than nothing but I was set up.

They offered me 20% off but since they lost my order not once, but twice, I really had no reason to believe that they wouldn't lose my order again. I cancelled my order altogether and was told that I would be refunded. Five days later, I still hadn't seen the refund credited to my account. To my surprise, the second order that went missing showed up from UPS. Since I had already placed an order with a different vendor (that order did not get lost) and was already expecting a refund, I refused the item. I called Home Depot again and waited only 10 minutes this time and was told that because I had refused the delivery, I would now have to wait until they received it back before my refund was processed. What!? After going back and forth for about an hour with the call center supervisor Trevor, I got my refund pushed through, but now had to wait 3-5 business days. Not once during that call did Trevor make an attempt to retain me as a customer. Although he claimed to be on my side, he was clearly more content to just get me to go away as if he was the one being inconvenienced.

As it apparently happens, the supervisor has no more authority than the person who first answered the phone. He finally recommended that I get in touch with the corporate resolution center. Well, why didn't he say that in the first place? Audrey was very understanding and apologetic and was the first agent of HD to admit that they really, really messed up on this one but more importantly, she was the only one to claim that I was valued as a customer. She gave me a gift card as well as a discount on my next order, which I was happy to accept. I'm obviously not in a hurry to purchase anything I might need from Homedepot.com, but this has been one of my worst retail experiences. Who loses an order twice and then withholds a refund until the item is found?

It wasn't the fault of Home Depot, but it took two service guys to fix the fridge. Now two months later, the refrigerator is broken again for the same exact reason. Also, we are in the closing stages of the initial issue with the leak, going through the homeowners insurance and redoing the floor. The floor is almost refinished up to the fridge, but we dodged a bullet because this thing just dumped a couple gallons of water on the floor again. I understand now that icemakers are just problematic by design. No fault of Home Depot. I was asking Home Depot warranty rep what the next step would be because confidence is down to zero. The rep's personality today was about one on the excitement/personality scale, but she did explain the next step and I'm okay with that.

Again, problem is not Home Depot. In my case, I think I have a lemon from Maytag and compound that with a random skill set from servicemen sent out to fix an issue. I'm beyond frustrated right now with multi-thousands of dollars out of my pocket due to the water leak, etc. but I'm glad that I had the Home Depot warranty and will try to do better homework before purchasing the net refrigerator.