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Haier Washers & Dryers
Overall Satisfaction Rating
1.31/5
  • 5 stars
    3
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    8
  • 1 stars
    54
Based on 65 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Haier Washers & Dryers

    ConsumerAffairs Unaccredited Brand

    Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new opportunity to bring ease and joy to everyday life.

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    Last updated: Feb. 20, 2018

    75 Haier Washers & Dryers Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Feb. 20, 2018

    Haier dryer bought in January 2017. First the door latch broke, had to tape door shut. Then dryer wouldn't heat. Called repair service recommended by Haier. Took a couple of weeks to come out, said he would need to order part, and that was 2 months ago. Can only call his "answering service-Amber" who will not give him a message, is unable to tell me if part is back-ordered, unable to do anything, apparently. Haven't heard from this repair service since. I have spoken to Haier, who told me that I purchased the dryer in 2014(!) due to serial number, and refers me to their consumer relations dept, on which I have spent over 3 hours, over separate days on hold. DO NOT BUY HAIER PRODUCTS.

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    Verified Reviewer
    Original review: Feb. 12, 2018

    I purchased this Washer/Dryer combo in April, right after welcoming a new baby. By September, the unit had stopped working, the repairman showed up after one week, and never came back, Haier tried getting a hold of them, which they could not. Then I heard nothing after I sent them proof of purchase etc. For the second time, the contact numbers were all disconnected, it was extremely strange and unprofessional. I was literally calling cust. service until I got someone willing to assist me. They refunded my money, they never offered me to get it fix again, nor did they remove the unit, yet told me to remove appropriately!!! I have a broken machine just sitting in my apartment. Totally unacceptable service.

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    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2017

    Received Oct 25th 2017. Dec 27th 2017, compact washer stopped mid spin cycle, started humming. Three months old and having problems already. I am highly upset! Called Haier for servicing and was told someone would call me back in 24 to 48 hrs because they HAVE NO REPAIR TECHS IN MY AREA. REALLY? Yet your product is being sold in my area. I spent too much money on this to get jerked around! I'm gearing up for a fight if this problem is not rectified quickly! Don't try to use up weeks on my warranty because then I'll have to complain to the Attorney General's Office.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Dec. 13, 2017

    I bought my combo washer dryer machine on 10-1. It did not work. It took until mid Nov. to get a replacement because I got the runaround from both G.E. and Home Depot. When the replacement finally came it leaked. It is now mid Dec. and still no washer and they can't tell me where it is. Both G.E. and home depot have horrible customer service.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2017

    I bought a Haier dryer last year from Jetson appliance in Port St Lucie, Fl. My husband did a fab job installing it and all I continued to get was F4 Errors and so they brought me a 2nd one and the team that came had no clue on installation. Again my husband had to help and my solid vent now turned into a flexible one... Now back for the winter after everything was shut off from power, so as to now have any power surges, it runs for 5 min and stops no what matter what setting it is on. What a piece of crap... will never recommend Jetson or Haier again because after reading reviews everyone must know by now what problems are happening with Haier... so frustrating.

    3 people found this review helpful
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    Verified Reviewer
    Original review: Nov. 22, 2017

    After having a Splendide Washer Dryer in our last 5th Wheel, when we upgraded to our new RV we had the cabinet but without the washer dryer. Not wanting to spend over a thousand dollars again, we bought a Haier HWD 1600 used from a young couple who'd had it about 2 years. She loved it but with a growing family they were moving to a larger home and full size units. For $500 I thought it was a good deal, and it looked perfect like it was brand new. With a little work I installed it and we've been using it 8 or 9 months now. We're newly retired and in our RV full time. We absolutely LOVE our Haier! It did begin having trouble drying about a month ago. I noticed the top was warm when we'd cut it off - it would keep running because it knew the load wasn't dry - so I decided it wasn't able to blow the hot air down into the drum for some reason, so I ordered a new heater fan motor just in case, which was only $34 and came in just 2 days!

    After watching a few YouTube videos I took off the top and removed the top of the heater tube. The fan wheel was pretty dusty with dried lint, etc., on it so I washed it up good, replaced the fan motor and put everything back together again. Same thing, wouldn't dry the load. After watching some more videos online, I saw one or two that talked about cleaning out the "Button Trap" down in front of the machine on the right. So, I got a paper plate to catch the water that would come out & funneled it to a pan on the floor (since our machine sits raised up about 8 or 9 inches off the floor).

    This time, WOW DID IT EVER DRY THE CLOTHES!!! Good night alive, it didn't take an hour for automatic dry after washing, which normally takes about an hour the way we set it. So it was COMPLETELY DONE IN ROUGHLY 2 HOURS... not the normal 2.5 or 3 hours like before!! And I mean completely dry too, and smelling wonderful... just PERFECT!! I wanted to say also, that after seeing inside a few of the other makes on the videos and comparing them to what I saw under the hood of our Haier, the Haier wins hands down on quality and strength of engineering inside.

    I also wanted to do this review because I'm quite sure that many people are COMPLETELY FORGETTING about cleaning out that Button Trap regularly, I believe every month or so. I do know that I hadn't even thought about it until now. Mine didn't have very much lint in it, but the water was smelly and stagnant. I cleaned it all out, and reached in and slightly turned an impeller fan I could see up in the pipe about 2 or 3 inches deep. Also reached into another pipe that comes off of the main one, but no dirt. Reinstalled the cap nice and tight, and she's been running perfectly ever since.

    Actually drying better than we'd seen earlier, I believe because I cleaned up the heater pipe and blower wheel. I think in some cases folks have been blasting off about their machines when they possibly haven't been keeping the drainout or button trap cleaned out. We couldn't be happier with our Haier HWD1600! It really looks sharp, and works like a charm. Good job Haier for building such a nice compact washer dryer, you did good folks!!

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    3 people found this review helpful
    Verified Reviewer
    Original review: Nov. 5, 2017

    Haier large capacity washer and dryer - Horrible washer and dryer. Bought in 2015, the lid on the washer has completely rusted. When the washer spins its off kilter and thuds horribly. The dryer takes forever to dry and beeps continuously. It takes over an hour to wash and/or dry. I would never recommend this Chinese product. Do not buy!!

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 15, 2017

    Haier HWM120-BS I bought it last week. Its outer body part is of metal. I was a little hesitant as metal is not long distance partner. It rots. But the salesman said water won't be coming out and it's common that actually water doesn't fall out. But as I started using it every time with little water or more the spinning of machine is so fast its waves throw water simultaneously. So I recommend not to buy it and even the spinner is not smooth like any other washing machine.

    6 people found this review helpful
    Verified Reviewer
    Original review: April 23, 2017

    I purchased a combo Haier washer/dryer as I was told by the appliance store there were no longer available stackable washer/dryer 24" deep or less. After putting in my first load and seeing that the load would take over THREE HOURS I did more research and found that there are indeed machine measuring 24" that are stackable. I have just sent an email to the appliance store since they are closed tonight and tomorrow stating I want the machine OUT of my condo. It is a huge waste of time & money!!

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 21, 2016

    I bought a Haier washing machine in February 2016. The actuator tore from the mounting axle. With closer inspection it came to light that it is poorly designed. The axle is literally held into position by three small spots. It is a miracle that it worked two months. Masters has arranged the replacement component from Brisbane but the component is very poorly designed and cannot handle 5 kg. the way it is designed. How should I handle this? Please help!!

    10 people found this review helpful
    Verified Reviewer
    Original review: March 25, 2016

    Purchased pair in 2009, base models from Conn's Appliances. They were 50% less than others available & were the only brand that offered 3 cycles instead of many more that we felt were unnecessary. Have used them daily for at least 1 load & have had no problems at all for the past 5 years. The price at $550 was what we like! Price is most important but performance has been better than excellent considering the frequency of use. They both get the job done. We have a freezer by the same manufacturer that has been reliable for 10 years. Full size regular, permanent press and delicate are the three cycles.

    19 people found this review helpful
    Verified Reviewer
    Original review: March 25, 2016

    The old Kenmore apt sized washer was 18 years old and worked great - I just felt it was time - just in case! So bought the 1.5 cu ft Haier compact washer. Price, stainless tub, high efficiency, quiet, 1.5 cu ft is quite large when you take into account an agitator is not part of the mechanics. Owned about 3 months. Best Buy has this unit on for 25% off periodically and at that price (close to $200.00) it was a no brainer. I'd never had an Indian made washer but the many reviews were 100% positive. Warranty was good too.

    7 people found this review helpful
    Verified Buyer
    Original review: Jan. 29, 2016

    I had this dryer since July.. The dryer has worked maybe 90 days since I have had it. The repairman had been to my house at least two times a month since October. He came again today and it still does not work. I'm a single mom with three kids and I don't have time nor the money to keep going to the laundromat to dry our clothes. I wash probably 20 loads of clothes a week.. I want you to take this dryer. Give me my money back so I can buy a reliable dryer. My dryer before this I got as a gift in 1998 and it still is going..

    9 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2016

    I ordered my Haier portable machine through Walmart.Com. Finally I picked it up, brought it home, took the washing machine out (model # hlp21n). The entire washing machine was all wet. All these crystals came out of the box and were also inside the washing machine. One side of the tub inside was rusted. I was desperate for this machine since I have a very small apartment and hated to go back and forth to the laundromat due to my arthritis in my back and hands, so I decided to clean it up the best way I can.

    Took Brill to get rid of the rust stains. It seemed to work, so I decided to hook up the washing machine, washed the rest of the crystals particles and the rust stains that were inside the rubber part of the tub. It worked fine, then ok, let me throw 1 shirt in it. It started to work fine until it went on the spin cycle. It made a huge cracking noise, sounded like there were a whole bunch of rocks somewhere inside the bottom of the tub (and no I wasn't washing rocks either) then the spin cycle stopped. I called their customer service department to complain. The rep told me that they try out the machine before they send it to the consumer (I think they forgot to dry the thing out and broke the spin cycle or forgot the rock sound on the spin cycle). I wrote to their support center. Now I'm just waiting for somebody to get back to me. They told me 2 days, so I'll wait. This is very upsetting!

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    11 people found this review helpful
    Verified Reviewer
    Original review: Nov. 10, 2015

    I purchased the washer dryer combo and within 3 months it stopped working. Service repair took 3 weeks to arrive and 2 weeks to get the parts. 9 months later it broke down again. Cycle repeated. One week after the 1 year warranty expired, it broke down a 3rd time. I had to go through a complaint process that took months and the end result was they said no way they would provide me with a new unit or repair it, despite it being a lemon from the onset. There should be a class action lawsuit after reading all of these reviews. There is obviously a product being sold that the company knows is a problem and they keep ripping us off. I would NEVER buy a product from them again. The customer service is horrible, service is horrible, and product was a waste of $1000.00. I even hate giving them 1 star. They need to have negative stars on this site.

    21 people found this review helpful
    Verified Reviewer
    Original review: Oct. 13, 2015

    Bought a washer/dryer for $500 and change delivered from hhgregg. Seemed like an awesome deal right? WRONG!!! They look great but work horribly. The dryer will run for literally hours and beeps annoyingly and incessantly. Now it's not drying at all and it's out of warranty. So instead of throwing a penny into this turd, I am buying a Samsung at BrandsMart on clearance. It's my fault for ignoring all of the reviews!!!

    16 people found this review helpful
    Verified Reviewer
    Original review: Oct. 7, 2015

    I had purchased a washer and dryer from hhgregg a couple years ago. The first three weeks I had it, it wasn't letting the water out properly and it was sounding like there was something loose or clinging around inside the pump or something. My dad told me to call them, so I did. They set an appointment, came out and seen that it was on the floor and hooked up properly, so I proceed to open the lid and showed them that there was still water inside the drain. He then pulls it out and opens the back to take a look at motor. He asked me to turn it on, so I did. I turned it on as of though it was washing, and it still was not letting the water out. So I had to get my wet vac to suck the water out.

    He proceeded to still tell me that there was nothing wrong with the motor or anything, and that the problem was that I needed to put the washer up on cinder blocks so that it would be higher to the drain, and that should solve my problem. "I was like I had never heard of no suck thing, and that when I first bought it it was fine, and now all of a sudden that's the reason." So I went and bought the blocks and the same thing was still happening. I have been calling the place who sent the repair guy out and also emailing. STILL NOTHING! This washer and dryer sucks. Don't get me started on the dryer. The first couple weeks of having that, the dryer's paint or whatever on the drum was coming off.

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    12 people found this review helpful
    Original review: Sept. 29, 2015

    My son bought a Haier washing machine two years ago. We had it a month when it filled my house with smoke & burnt rubber smell & stopped. I pulled the plug, & called the repair service. The repairman said there was nothing wrong, I must have let it run out of balance. It has operated well until this weekend when it made quite a racket, as the tub dropped right down on my floor! I have never experienced anything like this before and hope I never will. I have to get a new machine. YOU CAN BET IT WON'T BE A HAIER.

    16 people found this review helpful
    Original review: Aug. 22, 2015

    I bought one about a year ago for part time use. I live by myself. It broke on the first load of laundry. The warranty service people came out and fixed it. This took about three weeks. The dryer portion did not work very well so I was only using it as a washer. After maybe 25 loads over 8 months the unit stopped working again and came up with the same error code 7. I contacted the same warranty company, they came out, looked at it and never came back or called. After a month I called them and was told my washer dryer combo only has a 90 day warranty so now I have a under one year old Haier that is junk. I refuse to spend any more money on this Haier junk.

    19 people found this review helpful
    Verified Reviewer
    Original review: Aug. 20, 2015

    I purchased a Haier washer late June 2014. Less than 6 months after purchasing, it required service. Now the water pump and belt (and possibly the motor) are not working because the machine no longer spins or drains. I contacted Haier and was advised that their warranty is 12 months and they would not consider the idea of standing by their products and extending it since I am just outside of the warranty period. They were supposed to email me the name of a repair shop, and failed to do so. Haier is horrible. I have the receipt, if needed.

    27 people found this review helpful
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    Verified Reviewer
    Original review: Aug. 1, 2015

    HW55-1010ME - Purchased this machine in 2011. Fast forward July 2015, the entire drum assembly breaks down. The stainless steel drum and the bearings need to be changed and cost would be 5000+. The drum, though made of steel, shows extreme signs of rusting on the rear. The three shafts that hold the drum and is mounted on the horizontal central shaft has corroded completely. I could see all the detergent and mud accumulated on the rear side and should be the reason for the corrosion. These three pieces is what take the weight of the SS drum and are made of very inferior quality with no mechanical strength at all.

    Also since they are re-vetted (instead of bolting) on to the central drum, so you have to replace the entire drum in case of corrosion of these parts even though the drum can be used. This another hidden strategy to sell spares and make business. I am very unhappy on the kind of build quality this machine has. Also the spares are not easily available and the technician has opened the unit and is now hunting for spares. I regret my decision on buying this washing machine from Haier.

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    16 people found this review helpful
    Verified Reviewer
    Original review: July 23, 2015

    Had the dryer for all of two months before it started deciding on its own when it would stop and start. Purchased the dryer at BrandsMart. Have been waiting for almost 4 months for a technician to come and "fix" it. Nothing has happened because every time the tech is scheduled to come out, they "can't contact the customer." I assure you that having to go to a laundromat to dry my clothes is MORE than enough motivation to be READILY available for a tech to show. Three weeks ago it stopped drying completely and the company keeps "sending the wrong part" when it's scheduled to be fixed by the technician. Save yourself time and money by taking your business elsewhere. Worst customer service and machinery known to man.

    10 people found this review helpful
    Verified Reviewer
    Original review: July 13, 2015

    I purchased a Haier washing machine a year and 5 months ago. Within the first year of having it the agitator literally flew out of the machine. They told me that there are no repair people to fix it but they sent me the part to put it in myself. And it was under warranty. How sad. Now today after a year and five months the spin motor is bad and guess what, I am told that I am 5 months out of warranty. Go figure. Would never buy another product from them again. Beware if you do. You will be doing repairs yourself if you're lucky for them to cover them.

    17 people found this review helpful
    Original review: July 8, 2015

    I purchased a Haier washer & and dryer from HHG a little over a year ago, and let me tell you never will I ever purchase anything made by them again. I haven't had my washer but a little over 1 year and it will not wash. It runs in water and it just sits there.

    21 people found this review helpful
    Verified Reviewer
    Original review: July 1, 2015

    I have only had mine for 4 months and the motor has gone bad! Local repair guy came out and said it will be a week till he can get the part and come back. Just unacceptable for a brand new washer.

    16 people found this review helpful
    Original review: June 15, 2015

    I bought a Haier washing machine 2 yrs. ago. Now that it's out of warranty it decides to break! I should have read Reviews much earlier before purchasing this product. I went everywhere to try and find parts but could not find them locally. Had to order from across seas just to repair it myself! I will never buy any of HAIER products again!

    17 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 5, 2015

    I purchased a pair, new Haier washer and dryer at HHGregg. It stopped working for less than 2 years. I called the contact number from website and requested the repair. All they did is give a local repair shop phone number. I asked if this is common to have such short life on products. She responded they had good products and no recall on it. Then I went to their website and saw lots of complaints about the same problem. Will consumer protection department involve in this? This kind of poor quality is not acceptable. I have old appliance still working for over 40 years. This is only 1 years old.

    26 people found this review helpful
    Verified Reviewer
    Original review: May 28, 2015

    Washer RWT360BW - This product is less than a yr. old and already the belt broke and the motor. Machine will not spin. I guess it is worth it to pay more for a quality product in the long run. Any stores that sell their products should take them off the floor.

    27 people found this review helpful
    Original review: March 27, 2015

    I created an account just so that I can warn others about the horrible service, quality, etc. of this brand. The customer service is horrid, the same representative ** would answer with a great amount of attitude. I think they are used to getting hundreds of complaint calls because they treat you as if you are just another one on the list. They all hate their job and moan and groan when you call. The tech that came out was a nice guy, but didn't seem to know what he was doing.

    I had my washer "fixed" at least 8 times in the span of 6 months. This is how their warranty works: You call in and tell them the problem and they send a tech with ordered parts based on your claim. This would work if consumers were tech savvy, but every time the tech came out, he noticed a new problem and would then need to order MORE parts. I strongly suggest to stay as far away from this company as possible. The reviews certainly reflect what a horrible company this is - I hope they dissolve.

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    32 people found this review helpful
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    Verified Reviewer
    Original review: March 7, 2015

    On February 28, 2013 I bought a brand new Haier washer from HHGregg. We even paid more for the 2 years warranty from HHGregg. As of yesterday March 6, 2015 it stopped spinning. I refuse to pay for a repairman and parts. I will just go put the money into another brand washer, one that will last more than 2 years.

    31 people found this review helpful

    Haier expert review by ConsumerAffairs

    Haier is a relative newcomer to the home appliance industry, but it has made a huge impact. It now employs over 80,000 people and generates over 30 billion dollars a year in revenue.

    • Combination washer and dryers: Haier offers a washer and dryer in one, which means the dryer cycle starts right after the clothes are finished being washed.

    • Portability and compact washers and dryers: Haier offers a variety of compact and portable washers and dryers that appeal to consumers who need extra space. In fact, the portable washers and dryers allow users to move these machines nearly anywhere they can hook them up.

    • Low cost advantage: Haier washers and dryers are extremely competitive on price, offering plenty of value for machines that offer most of the functions people are looking for.

    • Gas and electric on offer: Haier offers gas and electric-style washers and dryers, meaning consumers can make this important choice for themselves.

    • Best for: Apartment Owners and individuals.

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    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Haier Washers & Dryers Company Information

    Company Name:
    Haier
    Company Type:
    Private
    Year Founded:
    1999
    Address:
    1800 Valley Road
    City:
    Wayne
    State/Province:
    NJ
    Postal Code:
    07470
    Country:
    United States
    Website:
    www.haieramerica.com

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