Haier Washers & Dryers Reviews

After some time it started shaking and jumping like frog and when I called service person they came and they saw and admitted but said, "I had fixed its belt now and now it will not shake." But it were shaking same way. One day it made a different sound and then I saw it was broken from inside completely. Rubber gasket were torn out. I was shocked. I made video and taken many pics. Now after complaining they came and said that they will repair it. They hardly bother what I am facing. I had bought machine for washing my clothes not for getting their machine serviced at my home.

Now whenever I try to call Mr. **, he gives his phone to others and others say he is not there. No one is bothers and thinking of serving to their customer. We all have decided not to buy Haier product from now on. But now our aim is to get out the mess created by Haier. Earlier I were thinking of replacement but now seeing their behavior of Mr. ** and service center I want refund so that I can buy other brand washer for my comfort.

Being MNC and reputable company it is a gross error. I selected the machine after good search as I was impressed with the specification on the website, which weren't there in competitor product. I want that Haier should replace the machine which has the necessary features with no added cost as it was inadvertently (give them a chance) mistake of Haier.

I contacted Haier and they told me that the service man put down that I misused my washer and overloaded it!! I was furious because that wasn't the case at all!! Then I went through 5 service calls and the first one they couldn't do it and that they rejected my area. The 2nd work # was given and that was the same place as the first 3. I called them back again and they gave me another work order 3 and that was decline because the company refuse to do work for them on the account they never mail them the correct parts and he has to fork up all the money first and they take their time to refund the money back. He told me it's a nightmare dealing with them!!

The 4th work order Haier gave me was to bring my washer 3 hours away to service!! Now I am really angry!!! Why couldn't they just give me another washer machine!! They told me that the one year warranty only covered parts and service. I am still waiting on the 5th work order 3 and call back from Haier. I will NEVER purchase anything from this company again.

An hour later, she went down to swap the load and the washer was still full and making grinding noises. I went down and took a look to see if the agitator had become loose or something silly had happened. Nope, in actuality, the washer DRUM had dropped about 2 to 2.5 inches and the whole thing was jammed. So I called Haier. I mean, it shouldn't have broke but meh, poop happens. Again, we got the same responses you all got, "get back to you in 3 to 5 days" so we waited. We called Future Shop who attempted to help us by calling Haier themselves and they got the same responses. Finally they told my wife, the diplomatic one, that they couldn't find a service provider in our area. We live in the city of Moncton NB. It's not a small town or suburb, we're right downtown.

We called Future Shop back and they called their service providers who informed them that Haier is known for slow to no pay. No one wanted to wait forever to get their money, understandably so but that is hardly our issue, we paid in cash for the machines. Future Shop informed us that they would be contacting them again to see what they could do for us as with 3 kids, one of which is potty training, our laundry is piling up. Finally, on Friday past, Haier was still procrastinating so Future Shop said, "I have a set here, I'll load them in the truck and send them over as replacements provided that Haier approves." Yeah, they have yet to approve.

Today's resolution, WE have to load the machines in our vehicle and take them back to Future Shop and get new Moffat machines from them while paying the difference in pricing. Future Shop has stood by their customer 1000%, they have bent over backwards to accommodate us and have a customer for life. Haier will NEVER be in my home again. I may just urinate in the machines before they ship them back to Haier. (after they are loaded of course. :)) DO NOT BUY THESE MACHINES UNLESS YOU PLAN ON FIGHTING WITH THEM FOR YOUR WARRANTY WORK. Good luck all. I hope you bought from a reputable retailer and purchased the extra warranty.

After reopening the case they finally told me I would be getting a new washer and it would be an upgrade... Fine, great... It will be there by end of the week. 3 weeks later and so many phone calls I lost count because someone forgot to call and ask something, or they lost a paper, I finally got my washer. 6 MONTHS later, that machine quit working. It wouldn't spin out the water. So I open another claim. They set me up with a different repairman and schedule the appt. for 2 weeks away... Hmmm, I call the repairman. He was there the next day, ordered part and had it fixed within 10 days.

If I would have waited on Haier, he wouldn't have even been there yet. So you would think that it was all over. You would be wrong because 2 months later it broke again with the same problem as it was 2 months earlier. They are still giving me the runaround and informed me that after December, my warranty will be up when I purchased the original unit, not March when I received the new unit... PLEASE, PLEASE, PLEASE DO NOT PURCHASE FROM HAIER!!!

As I waited to hear back for scheduling of this repair, and waited, and waited. This repair company was Rambs in Central Florida. Finally after many more calls to Haier, they came out with a new control board and installed it. Needless to say, this did not correct the problem. They advised me that they would come back and take my washer back to their shop and perform the repairs needed. This was not expectable.

After countless calls and emails to get a response from Rambs in regards to this problem, the only answer I would get was that they were waiting to hear back from Haier's Engineering Department. Of course nothing ever became of this. On September 2nd, I placed yet another call (#14) to Haier to request that another repair facility come out and look to see what was needed to repair my washer. This facility's name is All American also located in Central Florida. This company contacted me right away and set an appointment for the same week. The service man showed up on time and looked at what the washer was doing. To my amazement he stated that it was a normal characteristic for this washer to tangle clothes during the wash cycle and that he has seen it many times. What? It did not do this before. But he handed me their business card and left without making any attempt to repair my unit.

In total I have made 15 calls including today, September 5th, to Haier's Warranty Services and have gotten nowhere. They have escalated my calls every time. Now what? Class Action Suit? Small Claims Court? Does anyone have any recommendations?

I called the electrician to find out that it was going to cost me $89 for diagnostic testing! I called Haier again to find out if they would reimburse us for the electrician if there was not a problem with the outlet for the dryer since that is what the repair man said was the issue. Called Haier again because I had not heard about the reimbursement and they STILL did not have an answer and nor did they call me back like they said they were going to! Haier said that they were going to "escalate this issue" once again! After having the electrician come out and do the testing, he said that there is nothing wrong with the outlet or the cord and advised me to call the repair company again.

I did call repair company this morning, 8/21/2013, and the woman asked me if I had the electrician come out and what he said. I informed them that he said the outlet was fine and I needed to call them. She got back on the phone and asked if the electrician changed the plug and I said, "No, because according to Haier that would void our warranty." She got back on the phone and said that the cord was not covered under warranty and that I needed to contact the place that installed the dryer. I hung up with her and called HHGregg. The man that I spoke with was very nice and tried to help. He called Haier while I spent 30 minutes on hold waiting for him to come back.

When he got back on the phone he said that Haier did NOT have another repair company that they could refer me to and that they were sending an email to the "field supervisor" and that I needed to give them at least 72 business hours to get back to me. I informed the HHGregg man that Haier would not get back to me since I have been dealing with them "getting back to me" for the last 3 weeks! So, needless to say, we have this charge on our HHGregg card. We don't feel comfortable using a dryer that caused the prongs on a cord to scorch, cost of electrician, and no satisfaction with warranty company!

How hard is it to install a washing machine? So I am taking them to small claims court. They are the worst corporation in America and shouldn't be allowed to do business here.

I have tweeted to Haier America to contact me as I'm going to file a consumer report with the AG of Cali. But I'm giving them one day to respond. So far nothing. Oh and the machine is barely two years old!

Fast forward to 4 months later, and the thermal fuse blew yet again. We ordered the part, waited for it to arrive, installed it, checked the dryer for lint (there was nowhere near the amount in the dryer there was the last time the fuse blew), but I vacuumed it completely anyway, loaded the dryer with clothes, turned it on and in less than 10 minutes, the fuse blew again. Of course, we are outside of our warranty, but I will never buy another Haier product again. Haier, in my opinion, equals junk and I will not waste my hard-earned money on any of their products again. If I could give this dryer a "no star" rating, I would. Buyer beware. Please, spend your money on something better quality with a company that stands behind their products.

Also, it doesn't seem to heat up the water prior to washing although the serviceman said it heats up whilst washing. Give me a break. Why would it heat AS it washes? I am totally over this and want to go to Consumer Affairs for shoddy workmanship. Out of warranty or not, you pay for a working machine and not for fixing up a badly-made machine. One expects wear and tear (though I only use it once a week and not even for long washing times). One does not expect bad merchandise. What happened to quality of sales of goods, i.e., it should work for at least a reasonable time such as 6 to 10 years?

The interesting thing is that Sears would come in a matter of days to fix it, but could not do it under warranty because I didn't buy it from them. Haier says that Sears is not an 'authorized' repair service and cannot fix it under their warranty. Haier then started their famous waiting game of 'finding an authorized repair service' for probably ever. So, do I mess around for months to save the money on a repair? Do I spend an amount almost equal to the purchase price to get it fixed in a timely manner? Or do I check with Sears to make sure they will warranty and service another one when it (inevitably) breaks? Sears has never been trustworthy for me either... Perhaps I will find a seller that services also, like Sears does.

The bottom line is this: HAIER WILL NOT HONOR THEIR WARRANTY. If I want this machine, I have to prepare for malfunctions (sequencer board, WD6290-03 - $39.27 at Encompass.com) and find my own quality repair people.

I left my house briefly 15 minutes during the drying cycle and it was off when I returned. The light was off on the plug outlet. I thought the shaking from the machine pushed the button in. So I pushed it in restarted dry cycle. It was still wet, dripping wet! I did it again. Nothing. This is a piece of crap. And I told you because you sent out some amateur to fix it last time. What happens when it breaks again? I want someone to call me stat in the morning **. What are you going to do about this? You either fix free of charge or come pick it up and give me a new unit as this is a defective unit less than 2 years old. If not, I will contact a consumer lawyer and sue you for damages.

As you can tell, I'm really mad right now. My paperwork is attached at the bottom. You should have all the info except last time your techs did not enter the proper info! Here is the letter I sent to Haier customer service: I'm writing to you to detail the horrible time I had trying to get my HWD1000combo washer and dryer repaired. It was ordered on Jul 4/11 and it was shipped on 7/5/11. There was a mistake in ordering as they sent the unit without the portability parts that I paid for. The manager who I talked with sent the wrong parts out, so I had to wait more time until the right parts came to use my unit. So I wasn't able to use it after it got here on the 7/12/11.

On 6/27/12, the machine started making a grinding crunching noise during the dry cycle at 1:55. Let me state for the record when dealing with your employees at Haier, they have always been professional and courteous even when I was freaking out! When I told them my problem and how the unit would not turn off until I unplugged it, a customer service rep said they would get someone out here ASAP! She said under no circumstances to use the unit. They made an appointment with Appliance Repair Heroes ** for Jul 6 Fri noon-5pm. So the ARH called me and told me they can't make it on the 6th but will come on 7/9! So the guy came out, he was professional, checked the machine and said it needed part(s) and it will take 10 days to two weeks to come in. He did not leave any paperwork with me at all, so I don't know what part(s) he ordered or didn't order. It would be nice to know what he found wrong versus the A1 person?

So I waited. On or about 7/27, I called you guys and asked what was going on. The repairman had not uploaded any notes to my file. Your customer service rep tried calling and they are closed on Fridays. She said they would call on Mon. I heard nothing. I tried to call them the next week and no one answered. A few days later, I am put on hold for 7 minutes before I hang up. I called Haier again. The rep made a new appointment for Sat 8-12 for AI Discount Electronic. My boyfriend who recently moved was visiting me at the time. A ramshackle small pickup truck with a DIY (I'm not kidding here! Homemade camper shell with graffiti and Chinese writing all over it) pulled up. The guy is Chinese and can barely speak English. He decided to run the whole wash cycle even though I told him it was during the dryer cycle at 1:55.

He asked if my boyfriend is my husband. Maybe he was just trying to make conversation but we both found it rude and frankly none of his business! He used the restroom two times. His voltage tester is held together with duct tape! I have never in my life seen an appliance repair person such as this! So he told me the fan needed to be replaced. Okay, fine. He will be back when it comes in and he will call. He did not ask me if he could return later that day, but later that evening as I was about to prepare dinner, he called, wanted to come now and take another look. It's 5:30 at night! He wanted to see something that was hot and now is cold. He was totally unprofessional in all ways.

Okay, today, he called me at 11am and wants to come now! I asked him to come in an hour (noon). I have a dog and have to take her outside for her walk (I don't know if he is going to run the whole cycle again?) and restrain her, for when strangers come, she is not a little dog she is a 84lb German Shepherd. He came at 12:30. I have a stepstool because I am short. It has my dogs coat on there and some other stuff. He pushed everything on the floor and sat down! He did not ask if he could move the stuff but just pushed it on the floor! Okay, I just want this fixed, but again the voltage tester came out and was covered in silver duct tape. This does not inspire confidence in me at all but I've waited so long since June 27th to get my washer/dryer fixed.

I've lost ten bucks to the laundromat that ripped me off. I just want it fixed and him gone. He replaced one part and had me sign a paper. I asked about a guarantee and he said 90 days. I just washed my clothes on Saturday so I don't have any clothes to test it out today. So I don't even know if it is fixed. He told me the first time he came that all other components are fine but I see the tester with silver duct tape. Hey, fine to use crappy equipment at your own home on your own stuff but not professional! He has a little metal suitcase which he carries his stuff with. It seems neat enough. He tied something up with a ribbon? Very tacky! I've never seen an appliance repairman like this. He's unprofessional and does not inspire confidence! Ask your techs over there, they will be laughing out loud!

At 3:49, he called me up and yelled that I had to pay him! He said my machine was not under warranty and I owe him for labor and parts! He seemed threatening! I told him it was too under warranty. Didn't he check the paperwork? And I asked him, "Do you know who you are talking with?" Because he did not address me by my name, Ms. ** and while at my house, he got another service call. This man is rude, unprofessional and I was afraid he will be coming back to my house to get his money which I don't have because I'm on disability! I'm still afraid.

I immediately called 1-877-337-3639 and talked with a very nice woman, who I had to apologize to because I was so freaked out! She said she would contact him immediately tomorrow and doubt that he would be used again for any Haier repairs. So I'm hoping that is the end. But what if my machine breaks again? Do you guys not screen or ask for references on these people? I am trusting you to send a repair person who is professional, courteous and has the right tools to repair the Haier products, not driving up in a Sanford and Son vehicle complete with Graffiti! We were horrified when we saw that drive up! Is this some kind of joke?

I had a Kenmore washer that lasted for years, I mean 20 years! I just had to have the agitator replaced all that time. This HWD1000 machine went out after almost one year. If it breaks again, I cannot afford to pay for repair and will have an $800 piece of junk in my house. When I moved, I had a washer that I bought in 2011 from Whirlpool that I had to give away to Goodwill when I moved in July '11. I am not very happy right now and in another year or less when the fan or what not goes out, I will be very, very unhappy. I am stating this for the record to document poor performance on your machines and your repair personnel you send out. One of the women I spoke to said that if the machine couldn't be repaired, you would replace it.

The Sanford & Son truck appliance repair guy with duct tape on his voltmeter said it's all good. But did he just want the money? If you had to replace my unit, wouldn't he get paid as much? See, I have no way of knowing if this unit is really any good? It could last for 10 years or 10 days. Do you see my point? I don't even know what the other guy said because he did not upload his notes to my repair file properly. It should be a rule that if they don't document everything they will not get paid! If you were me, would you be worried? I think so. So, I am documenting this incident and will paste the copy of my shipping and order confirmation from last year. I would appreciate if this can go to a person in charge.

Both of these companies should not be used to repair your products! They both proved to be unreliable and unprofessional. The woman I spoke to tonight said she would phone me tomorrow, so I will be waiting. She is very nice and I do apologize to her. Here is my phone if someone else would care to talk with me, **.

Nine days later (due to the holidays), we called the manufacturer back to learn why we had not heard from them. They told us they were still having trouble locating a service technician in our area and that they would call us back the next day. We did not receive a call back. So, once again, we called the manufacturer and they told us they would call us when they found a service technician. This has been going on for nearly three weeks now. I am highly dissatisfied with their product and their customer service and I most definitely will never purchase another product of theirs ever again.

Haier told me to tell the repair guy tomorrow what parts were installed yesterday, and if he has the same parts to install, tell him to update the computer so that Haier could forward this to "higher management" for a swap out. It's so bad. This unit is 5-6 months old, and I'm having so many problems with it. I've had washers and dryers 15 years old that never had problems. This is not a good brand to buy.

I contacted the service provider directly only to find that the contact information was incorrect. The phone number belonged to another company. I called Haier back and informed that the contact number for this service provider is invalid. At this point, after several phone calls and several unpleasant communications with ignorant and incompetent customer service representative, my case was escalated and sent to the tracking team in order to try to locate a service provider in my area. I've called back several times since 8/23/12 and they still have not located a provider to fix my machine. I've made several attempts to determine a deadline for locating a provider before Haier makes an exchange with me for a new unit, and none of the representatives or the manager I spoke with seems to have an idea of how long this process will take. I am extremely dissatisfied with the product and the customer service I have received to this point. Haier manufactures major appliances and I would think that due to the nature of the products they market, they would handle matters like this in a more expeditious manner.

So, Haier scheduled a repair with a company that was closed on the day they scheduled the repair. I had to contact them myself; they said oops they didn't see the dispatch from Haier. At least they came on a Saturday just to tell me that they needed a part, and Haier is horrible about getting them parts, great! He said he would order it on Monday. I have yet to hear anything a week later. So, I have been hand-washing only to realize that the dryer stinks! After two hours of drying, everything is damp. It was still not dry after twenty-four hours; so, another two hours. I am wasting time, energy and my money. I hate this machine! I am stuck with a product that is still under warranty, and Haier is doing nothing to fix the problem.

Another one is on 18 Dec 09 against drainage which has not been entertained so far by them. After sales is so pathetic, that we have to call them again and again; then they attended the call. The last time also, they take the machine to their service center and repaired it after so many calls. We were harassed like anything by Haier every time we called for the service.

Now,the latest complaint is on 06-04-2010. To date, nobody turned up and when we called customer care on 10-04-2010, the executive gave me the assurance that the engineer will come by evening or on Sunday but will surely receive call by engineer in 1 hr but I haven't received any call and nobody turned up as well. Then, I was so tired of all this that I called the customer care on Monday(12-04-2010) and asked for the replacement and I told them that I am going to file a consumer complaint against Haier as these people assured me last time that if I face any problem next time, we will replace the machine.

After that I received the call from service manager (Deepak **) that, "ma'am, please give us last chance" and I denied it as he was giving me excuses that "our engineer was ill" as if in Haier only one engineer works. Our systems were not working. Even they don't have courtesy to arrange a call for customer that we have some problem so engineer will come next week. I have spoken to my dealer better, Janak ** as well spoke to Haier people but there is no resolution as of now . We request to replace this washing machine.

So we "rigged" the hose to make it work again since we couldn't order a hose that didn't exist. Now, the dryer won't work. The washer will agitate to wash a load, but will not spin fast enough to get the water out of the clothes nor run the dryer. The dryer doesn't even try to turn on. My husband has lung cancer and I cannot afford to buy another one right now.

After searching the internet, it seems to me a lot of people are having the same problem with this unit not spinning to drain the clothes or dry. After spending so much on this unit, I cannot afford to buy another one. I expected this one to work for at least 5 years for the price of it. I own a washer/dryer, yet I have to spend $20 a week at the laundromat to have clean clothes. My husband has stage IV lung cancer, so I also have to get a sitter to stay with him once a week to go to the laundromat. I also have some floor damage from the water leaking from the hose onto the floor under the unit and we couldn't see that it was wet under it. I expected a rubber hose for hot water to last more than 2 years.

Have not had a washing machine since July 26, 2008 after having it only since April 2008. I am disabled and it is hard for me to get to a laundromat and carry wet clothes as I do have a dryer.

As a result of this out-of-service more than-in-service appliance time and funds have had to be spent in going to the local laundromat. The management of Casa Bella has be less than helpful in this matter. As far as I am concernesd this is a piece of junk and I just want it out of the condo.

After about a month Haier sent another repair man who claimed he had never seen this type of machine before and he ordered a new timer and a new motor. He installed these after they arrived and the machine still did not work. Finally Haier called me after two months had gone by saying they would send another repair man out. The new repair man came out and deemed the unit un-repairable. He said that the unit had been flooded and that the electrical system was rusted out. The unit is in my basement so now Haier is claiming that my basement flooded. My basement has never flooded but I am not surprised that the electrical system is rusted. Water was sitting in the machine for five months because nobody they sent out to repair the unit knew what they were doing.

I have tried to call Haier many times to find out what their final decision is. The machine is under warranty for a year and so it should be replaced. I have had so many people telling me the problem would be looked into and I would get a call back but never have.

It has been eight months now of talking to customer service people with no answers as of yet. I am assuming that Haier will not be replacing the machine that is under warranty and that they will continue to make excuses. I will contact my lawyer, the Better Business Bureau, and I will post my nightmare situation all over the internet. I do not recommend that anyone buy Haier products. They do not uphold their warranty and I have since read other reports of similar problems with flawed products.

I am out $850.00 by a company that won't uphold their warranty.

I finally demanded a refund of the purchase price OR repair of the unit. My last demand was made in March (The unit went in for repair-- two weeks after arrival--in October of 2003. It has been almost ten months AND WE ARE STILL WAITING.

As a reult, we are out $692 (the cost of the unit) and have a very angry tenant on our hands.