Guardian Protection Products Reviews

This place is an absolute JOKE!!! They have terrible customer service, I bought a 5 year protection plan, lo and behold IT DOESN'T COVER ANYTHING!!! So they told me to contact the place I bought the furniture and take it up with them. It was no longer their problem.

We purchased nearly $3,000 worth of furniture and bought a Protection Plan thinking it was a good protection for our furniture investment. One year later the bottom drawer gets stuck and the wooden board cracked when trying to open it. Thinking everything was okay, I called Guardian to file a claim since it says in the contract that “accidental breakage of wood frame or structure or other hard surface from a single incident“ is covered; however they denied my claim with no grounds. First saying it had to be related to one incident which it was, then changing their reason for denying it after I didn’t just accept the generic copy and paste email they send to everyone denying their claim. From reading the reviews they sent the same email word for word to 100 other people.

We've used Guardian several times and it has been wonderful. They were able to send a technician in less than a week. Their technician came out recently for a loveseat that was peed on by a child. He came in a timely manner and did a great job. It worked well, so we've been pleased.

Submitted my claim a week ago. The pretyped response was sent almost immediately stating I need to provide a copy of the receipt of purchase and a picture of the furniture. Upon receipt of the required items, they would respond within 1 business day with an update. I did both. Provided both requested items within 24 hours. Two business days went by and I heard nothing. Sent the info again. Two more days and still nothing. It's been a week and there is NO EXCUSE to not respond to a customer who has paid for a warranty expecting professional mannerisms when dealing with a claim. I will definitely hit all medias to report this company regarding lack of following through. Considering legal action as well. Doesn't deserve a star, but this review site requires at least one.

DO NOT BUY THIS 'Protection Plan'. I purchased $3,500 worth of furniture from Ashley Furniture in Pensacola, FL. and was told by my salesperson, Danah, that this warranty plan covers everything except for pet stains/damages. WHAT A SCAM. They denied my liquid ring claim because the furniture is now starting to lift and chip off DUE TO THE WATER DAMAGE FROM THE LIQUID RING but they state that it is due to "wear and tear" and refuse to honor the warranty even though in the contract it states that they will cover "accidental gouge, heat mark or liquid ring from specific incident. Accidental breakage of wood frame or structure or other hard surface from specific incident." Good luck getting anyone on the phone, I waited over an hour and got nowhere.

I wish I had thought to look up reviews on this company before getting their warranty for our sectional. The store that sold us our couch sold us on the warranty raving about what a great deal it was and since we liked and trusted their products I assumed they would only offer the same quality protection plans...wrong! I called in on a Monday morning to start a claim since we had gotten a tear in a couch cushion cover, simple fix right? I was then sent an email that I was supposed to respond to with picture proof of my warranty purchase and my damaged cushion and I would be contacted back within 24hrs.

DO NOT PURCHASE THIS PLAN!! I had the Gold Plan from Haverty's and they cover NOTHING! I had put a claim in for my sofa. After 6 months it began pilling and was told it didn't cover it. I paid $1000 for the sofa and the plan cost me $200. That's 1/5th of the cost of the couch. I am so disgusted with this company, I would never use them again!

My child urinated on the couch and when I filed for a service request with Guardian, their customer service reps were very attentive. They set up the appointment right away. And the person who came out the next day and cleaned it was very good. He did what he had to do. He answered all my questions and anything that I needed. Guardian gave us the Goof Proof Plus thing and I have tried to use it. But I felt like it didn't clean as much as I thought it would.

I filed a claim with Guardian Protection Products a couple of weeks ago for my bed that was losing its firmness and the springs that were starting to become loose. A couple of days after, they came out and looked at it. But, they did nothing and then left. It wasn’t fixed and I very much didn’t appreciate the service. I was informed to file a complaint because I didn’t appreciate that.

On Christmas time, we had an issue with some spilled soft drink on the cushions. I didn’t wanna void the warranty, so I called Guardian for stain removal. The tech came within the week and he did a fine job. It took him 20 minutes to get the stain out. So far, my Guardian Protection plan has met my expectations.

I purchased the protection product for stains on furniture from Guardian Protection Products. I have a chaise lounge was a stain and a bad smell that had to come out, so I requested for service. However, the experience I had with Guardian's customer service was not so good. I called three times within a week and was on hold for over an hour for all three times. Also, they let me have the option to have a call back each time where I would list my place online. I opted in to do that a few times, but nobody called me back. An hour for three days in a row on hold and I still didn’t get anybody. By the fourth time, I called the furniture place where I got the furniture and they gave me a different number to call. I was able to reach someone and a technician was dispatched within two days. Everything went well when the technician came out. He took the stain out and took the smell away. It was easy.

After calling them multiple times holding online for hours finally I got someone to speak and said that the stain on my table is not covered but it's a oil. I explained to them it's not caustic oil and the stain is caused by food preparation oil. Still they deny it. Basically they will come and clean if there is a beverage spill which we can do it ourselves anyway. Why pay almost $400 for nothing. Run away from this company. Never ever purchase anything from them. Save your money.

I purchase a 5 yr plan for my leather sectional and I have tried putting in two claim where a seam was coming apart and also were my toddler has teethed the one side of the cushion. Submitted the photos requested and was supposed to hear back in 5 business days. I had to call them to find out what they were going to do about it. After over two weeks waiting for them to say that it looks like a condition of the leather that they don’t cover that in the plan even though I had the exact incident. They told me it would have to be a puncture in the leather or a significant rip for them to consider it.

I have a sleeper couch I purchased at Bob's two years ago. Whatever mechanism holds the bed up when it is put away seems to have broken, thus resulting in the cushion sinking down to the floor, rendering the couch itself unusable. I took every picture, from every angle, showing the extensive damage caused by this one part of the couch breaking. I have a copy of my Protection plan, which includes all the relevant information of a store receipt. After speaking to two separate customer service people, I am still receiving requests for the invoice.

I've had two claims with Guardian for my sectional sofa, both times for a urine stain. The first time, I wasn't registered so I had to wait almost a month before it got through. But after that, the repairman came out within a week. The second time I filed a claim, it went much smoother. The tech called me the same day to set the appointment and he came out two days later. He was awesome. I just hope that Guardian would offer structural damage coverage in their future plans with the companies that they sell their products to.

Consumer Alert!!! This company is a certified SCAM! Do not purchase any of their protection plans! Steer Clear! They won't even honor the simplest of claims. $8 spring plates broke on 1 of 4 $800 Rocker Swivel patio chairs from Carl's Patio. The brochure falsely claims any frame or structure related damage is covered, but a simple $8 fix was denied. I ordered replacement spring plates from Amazon and made the repair myself.

Over a month ago, a friend sat in a patio rocker/swivel chair on my back deck. The weld broke that holds the chair together. The chair cost $2430. I contacted Guardian who demanded a copy of the original invoice and photographs of the broken weld. After trying twice and having them claim they didn't receive the documents, we sat on the phone with one of the clerks until she admitted that they had received the information. Now the fun starts. They tell you, once you've run the gamut of documentation, that your claim will be assigned to another department that will take up to two weeks to review your claim and try to resolve the problem. Three weeks later I get a phone call from a company 2,000 miles away telling me that they've been hired to fix the fabric tear in my chair and that they're going to find a local company to do it. I explain that it's a weld and they reply that they don't weld anything.

We had purchase a power oversized recliner from Boscov's department store about 2 years ago and purchase the extended warranty from Guardian. The back of the recliner started to lean to the right and you began to sink down in the right hand corner. I just from all the stress that it was causing it finally broke. The first time that I had tried to call Guardian. I was on the phone for over 40 minutes and got no answer. So finally upon calling at exactly 8 am I finally got someone. I explained what happen to the recliner and their response was “how did it happen”. How do I know how it happened it just happened.

I have a couch made of fabric that's supposed to be pretty durable which I had covered with Guardian. I also had our beds, mattress, and our son's bed covered by their warranty. Recently, there was a accident where there was some urine on a cushion and I wanted them to get it out. So, I submitted a service request with Guardian. I did it online and I attached a picture. Then they said somebody would contact me and at least five days later, I was contacted by a tech. Luckily, the urine didn’t really smell but if it had an odor to it, I would’ve wanted it done right away. So, that could’ve been expedited a little bit better. Other than that, the tech who came out was good, professional, and quick. The guy even left his card. All in all, Guardian got the job done and the plan met my expectations as far as getting the problem taken care of.

One my chair handle broke and I called Guardian to claim since I purchased their 5 year warranty. I didn't know how it broke and I told them am not sure how it happened. So they rejected my claim saying it is caused by normal use. How can I break the armchair by normal use. Their way of rejecting by looking at incident is awful. Such a bad service and way to rip off your money. So if you are a person who never lied better lie when you talk with this cheaters about the incident that caused the damage.

I have two areas on the back of my 3 year old sofa where a piece of wood or metal are sticking out (has not yet punctured through sofa fabric, but has damaged drywall behind it). I called to report situation to Guardian, as I purchased a 5-year warranty. I have no idea how this happened to my sofa and it currently doesn't seem to be affecting the sofa's function. Guardian WILL NOT cover any damage unless you know exactly how it happened. This is so disappointing and absolutely ridiculous!

My outdoor couches are covered under Guardian Protection's furniture plan. I filed claims and the first one was when my niece was playing with nail polish and it stained my couches. The second time was when I was pulling out a furniture into my living room, it got caught in the loveseat. I called Guardian and it took me almost 40 minutes to speak with someone. There was a long wait time. Besides that, my concerns were addressed. And my only thing is the people that they bring in to service my stuff aren’t the most knowledgeable people, and I'm not happy with the level of work that I've received.

We have Guardian Protection Products for the couch and two recliners we've purchased. My son had a bloody nose on the couch and we called Guardian for a service request. The customer service rep was quick at getting somebody out here. The technician came the next day and he was great, very friendly and professional. Guardian was good overall.

We had a La-Z-Boy sofa and one of our dogs had a seizure and an accident on it. I filed a request on Guardian and the reps I talked to were great. They said that they'd come out and take care of it. The service tech came out about a week later because I wasn’t gonna be there. The guy got it done quickly. He cleaned the furniture and there was no smell and no residue left on it.

If Guardian can find a loophole to deny a claim they will. A technician gave us instructions, which we followed, then a claim was denied as a result. The technician didn't report his instructions to us so it was assumed we lied.

Guardian Protection Services sold me a Goof Proof warranty for my boy's bunk bed. They promise to cover the need for any goofing accident that happened, however when I called they told me they can't cover my bed.

Purchased a very expensive dining room table with 6 side chairs from Morris Furniture Company that was delivered and Guardian Protection Plan start date on 1/14/2017. I purchased a Premium 5 year Guardian Protection Plan Plus for $349.95. Our dining room very rarely gets used. So there is very limited "wear and tear". Since delivery, it has been used twice, a baby shower (April 2017) and during a family gathering (November 2017). On Saturday, January 12, 2019, we had friends over to watch football. Once friend grabbed a dining room chair and moved it over around the couch to sit and view the TV. When she sat down in the chair, the wood frame completely split. My guest and myself were both mortified. I reported the claim online on Monday 1/14/19 and received a response today 1/21/19.

I purchased 2 leather couches with built-in electronic recliners from Bob's Home Furniture and also purchased the 5-year Goof Proof Plan offered by Bob's through Guardian for $129.99. This is a review of 1) the couches and 2) my experience with the insurance coverage. 1) The couches: The couches were very comfortable, but not durable at all. We experienced accidental damage to them which should have been covered by the 5-year Goof Proof Plan.

I would never buy Guardian again. We bought protection for all our furniture and our experience has been terrible. Our puppy peed on the carpet, and we had them come out to clean it. When the guy came out, he was very nice. He cleaned it and we paid for the service. And now, I have three huge circles exactly where they cleaned my carpet. The circles don't go away and they are like dark blue versus the light blue all around. I have a $10,000 carpet that I bought Guardian for, and it should be like it was. Now, it looks retarded. So, I've been disappointed.

I purchased a five-year warranty from Guardian and it's really nice. I called because I have a newborn baby and when I was changing her, she peed on the couch. Then with the other couch, I had Coke in the middle of it. The representative that I dealt with was perfect. I told them I’m not good with describing and she was helping me. She was pretty good. Plus everything that she said was true.

I purchased a warranty on my couch and loveseat and have called various times to file a claim. I wait on the phone for over an hour several times with no response. Even leaving a call back number gets no response. I have all my paperwork, have gone online to register a claim, and still no luck. Someone, please tell me, is this place for real?

I Purchased a lot of furniture from Bob’s which is great and customer service great! I also purchased the Goof Proof with these items! DO NOT get the GOOF PROOF! I made three or four complaints to Goof Proof and never did they fix any of the problems! First they do not cover any electronics for the recliner’s only the motor which will never go! As far as Rips, Springs wear and tear, broken base, anything, they will not fix it! Trust me!

We had a puppy throw up on the couch and when we filed the request with Guardian, they got ahold of someone right away. It was a couple of days before a technician could come out though, and I was afraid that after a couple of days, the couch would be stained so bad, they wouldn't be able to get it out. I would have liked to have them come right away. But it was okay and the stain was removed. I also kinda felt sorry for the man because he had to come from Iowa City and the job only took him about a half hour. So he really had to drive quite a ways to get here. But he was very efficient.

Our baby vomits a lot. I submitted a claim to Guardian Protection for the sofa and the dresser, and I told the lady on the phone that the right side of the sofa was more affected. That’s where it was concentrated but it was all over the sofa. The technician was very quick. I left for the supermarket just to buy something. He got to the house and when I came back, he wasn’t there anymore. He only cleaned a small part of the sofa. If you call for two pieces of furniture, Guardian should do both. The technician only did one and didn’t even do it completely. But at least he came two days after our call.

We bought our couches with Guardian Protection Products warranty and it covers all staining or spills. One time, we had some friends over and one of them spilled some soda on the couch. My wife contacted Guardian and it took about 11 days to dispatch a technician. The technician was able to remove the stain. Guardian has met our expectations so far and I would use them again.

We purchased a sectional and dining room set from Bob's Discount Furniture with the Goof Proof Plan. After a few weeks I noticed a small hole in the bonded leather seat cushion of one of the dining room chairs. When I called the Goof Proof warranty, I couldn't provide a specific occurrence, as nobody saw the puncture happen, the claim was denied. The agent claimed that she couldn't tell me that a specific occurrence was needed to approve a warranty claim. When I spoke to a supervisor I was told that a specific occurrence was needed because the incident might be included in the four pages of warranty exclusions.

Guardian Furniture Protection Plan covered pet stains, rips and tears for our leather sofa. I had a pet stain on the couch. I also had little like hairs from clothing from sitting on it and just little, teeny tears. But that wasn’t addressed. The one I spoke to that actually set up the equipment was really nice and helpful. I’ve actually requested help before too, and no one ever came out.

These people are the biggest fraudulent company that I ever had to face. They can’t fix anything and they are big time scammers. Just because of these frauds I also had to stop purchasing furniture from Bob's furniture.

These people will play you out of your money for you to get warranty, but can’t help fix nothing. Their customer care are nice, but their system sucks. All the products that they say that they can repair or replace. It’s false information just to get money! Very disappointed.

I purchased a $370 protection plan for my leather furniture. Among other things, it covers "accidental stains caused by cosmetics". I used a mineral-based lotion that stained the leather recliner in one sitting. So I looked up my protection plan and called them. Their system is designed to cause a fail for all claims submitted. Both a rep and a manager told me that because I used the word "discoloration" instead of "stain" and "lotion" instead of "cosmetics" in my initial description, my claim was denied. After I pointed out that the dictionary defines stain as "discoloration" and the FDA classifies lotion as a cosmetic, she told me I could submit a picture. I did and have not heard back from her. Not that I expected to.

We purchased warranty coverage on all of our furniture from Nebraska Furniture Mart. On the first day our bed was delivered my wife put very slight pressure on the footboard of our bed and it split in half. Nebraska Furniture Mart refused to do anything since they said it was fine when they delivered it. We had the warranty so no big deal, right? Wrong. Guardian has a huge series of steps, all of them timed, that are required in order for them to send someone out to do a repair. It started with asking basic information, like, please provide the original receipt. When I typed in the warranty number they found all of my personal information, so I know they already had access to all of my data. Why make me add it manually? Because they want to deny any claim possible.

I purchased the theatre chairs I own in April of 2016. Don't get me wrong. They are nice chairs but this is my warning to prospective consumers, Do not buy the Guardian Protection Products, Inc. extended service warranty that's offered by the salesmen. I recently had the opportunity to use it because on one of the 5 table trays that came with the set which are used daily, the post came out while I was using it because the weld broke where it attaches to the table. I paid $295 for the warranty. I called Guardian and their response was it was a manufacturer defect so they are not responsible for it. If it was an accidental breakage it would be covered. That was never explained to me when I was talked into purchasing the warranty. They gave me the hard sell and lowered the price a few times because I never purchase extended warranties because they usually aren't worth the paper they're printed on. That was just proven again.

If I could I’d give zero stars, the only thing that kind of makes me feel better is that I’m not alone. At least they consistently suck ** and won’t help any one with their claim. Twice I’ve tried to get something fixed and both times I’ve been denied??? ‍The most recent was because I said the wrong time frame, but the lady on the other line was like, "Ok when did you notice they problem one month two," and I was like I’m not sure maybe two, basically just repeating what she said and oh what a surprise it has to be within 30 days, not even the supervisor would help me. He suggest that I just call one of their technicians and just pay for it outta pocket. Ain’t that a **? They will do anything not to help, poor customer service and now I’m convinced this is just a scam. ** Guardian!!

I purchased furniture almost 5 years ago and the furniture company offered me to purchase a Guardian Warranty because of their outstanding service. Well, today I tried to make a claim. After waiting almost 30 min to be able to speak to an agent I was informed that my warranty was not in the system. After they verified my information and supposedly got my policy up and running I started telling the agent how an accident happened to one of my pieces of furniture. Well she decided right at the spot that my claim was not valid because I don't have a recollection of exactly how it happens and how the sofa got damage. However she stated that my policy cover the type of damage I was describing but their way to get around of not covering the claim is because I was not sure how exactly happen. What a rip off of company. Please don't buy this company products. I wasted $250.00 supposedly on a warranty policy that is not worth anything.

We purchased Guardian Protection for our couch. When we had a blood spot on it we filed a claim and it took the tech about a week to come out. He came in, looked at it and said, “Okay. I know what to do." He was here five minutes to fix it and left.

I bought leather furniture and got Guardian Protection to cover stains, tears, accidental damage and structural stuff. A latch broke on one recliner and then with the other recliner, when it was delivered it wasn't put together right, so it’s been crooked ever since we’ve gotten it. The guy from Guardian fixed it and he was real quick, thorough and really nice.

We purchased our living room and bedroom furniture from a store that offers Guardian Protection Services when purchasing furniture. We have had two accidents since we purchased our furniture a little over 2 years ago, and both times we submitted a claim we were denied coverage. When we got this insurance we were guaranteed that any and all accidents would be covered. Our first accident happened when I dragged the laundry basket over the cushions and it caught a thread and put a whole in the couch. This was not covered because it happened too close to a seam.

I purchased an Indoor Goof Proof Protection Plan for the love seat that I have and when there was urine on the furniture from one of my animals, I submitted a claim with Guardian. The rep I talked to was very nice and he did a very good job trying to get it out. But he said it would never all come out and I was a little unhappy because there was a lot of urine on the couch. I was also under the impression that if a piece of furniture under the plan got ruined, they’d be able to replace the piece of furniture. But that wasn't an option, so I was a little annoyed. Other than that, the cleaning kit that I got from them worked well and I like the products.

DO NOT BUY THIS WARRANTY SERVICE PLAN!!! We had damage to our pub table over Thanksgiving. We reported this immediately and were told to submit pictures within 3 days. We did file them within an hour. The next day we received notice that our file was under review. 30 days later they emailed and said they are happy to have a resolution for us. $65 check to be mailed in 6 weeks if we opted for them to not do anything. That's less than the warranty payment we just paid for in September.

We bought the Guardian policy on our Reclining sofa and 2 love seats 3 years ago. Mid-November something went wrong with the sofa. Contacted Guardian and they said it was covered but it would be 5-10 days before anyone would come to the house. I waited and was contacted by their representative. He made an appointment and came out. He looked at the sofa and said a spring had broken but he came with no supplies to fix it. It's been over a month. I have tried to contact him 3 times. He doesn't return my calls. I got online with Guardian and all I could do is leave an email to ask what was happening. They said wait for 15 days and if no response try again. This is a very simple fix but I feel I am getting the runaround. You pay good money for a policy like this but you are the last person they want to hear from. Very poor business ethics. I will never invest in another Guardian policy.

Leaned over arm of couch with full body weight, to pick up a Kleenex, heard a crack, now the arm & seat lean out a bit. I called the 800 # after a very long time. They come back to tell me it's Bob's Furniture issue, Bob's Furniture said it's insurance issue. I called back to Guardian Protection and they still denied me. The girl said if I tripped on something and fell on it, that it would cover it, really! Isn't that splitting hairs?

Filed a claim on my sectional due to discoloring/fading and was DENIED. I’m frustrated because of the amount of money spent on the furniture and warranty. Sales reps push protection plans but they are crap!

I purchased this protection plan and filed a claim. After several attempts to contact them to file the claim they denied my claim. It took me several times and hours trying to contact them. I held my place once for someone to call back and no I did not receive a callback. What is the point of paying extra for this accidental insurance if they will find whatever excuse not to replace your furniture! Total waste of time and money. Do not purchase insurance. Save yourself time and frustration!!!

We had a dog spot on the couch, and so I called Guardian to clean it. Reaching them was easy. It was a urine on the seat, so they've put it up the priority status to get someone out quicker. The service technician called me within a day or two. It took him five to six days to come out though but that was fine. He was super nice, professional and easy going. He brought in his own super-duper Shop-Vac and the ones that shoot out the water. He cleaned the entire thing. He also brought his own mat to put down, so that nothing spilled out onto our carpet. It was definitely a thorough job. I've used Guardian's protection plan twice and I love it so far. We still have a couple of years left on it, so it's definitely worth it.

With kids, purchasing a protection plan from the furniture store was a good idea. My wife called in a request as there was water spilled on the furniture and it made a stain for whatever reason. Filing the request with Guardian was fairly easy and they did well on customer service. We couldn't get our schedules together so the service technician was scheduled for dispatch after 2 or 3 weeks. He was there when he said he'd be there, he cleaned the furniture and he did a good job. I was perfectly satisfied with it. Guardian did their job and has done it well. Their protection plan does really well and it was well-worth what it cost me to get it.

During the first part of October, our daughter was here. She was in the loveseat and put it up and down. Then we went to use it in the morning and the left side wouldn’t work. We didn’t know what happened. I knew we had the protection plan and so I went to the outlet store, but they said they couldn’t help and gave me the name to call. It was the wrong company though and I went back again. Then they changed the service plans of the company and the help wasn’t really happy. They finally got ahold of Guardian Protection Products, which was the company that fixed the loveseat. It went fairly smoothly, after quite a bit of time.

Once, my recliner went halfway up and just stopped. I filed a claim with Guardian Protection Products and I had a great experience. A guy came a week after I did that. He was really nice and was a joy to have in the house. He turned the chair over and looked. At first, he said that he couldn't find anything wrong. He then messed with the chair. It came up a little bit, and then it stopped again. He then turned the chair over and he found a bare wire, which he re-wired. I would highly recommend this company.

I got Guardian Protection because of Murphy's law so my furniture wouldn't get so messed up. Then, my little dog got sick on my couch and it was easy to file a request. The wait time on the phone was astronomical and long, 30 minutes plus, so I got online and submitted stuff. Guardian took 5 days to dispatch a service technician and my experience with him was super easy and quick. Apparently, dog sickness is easy to get up. The couch is now good and Guardian has done well. I appreciate it. Guardian's plan is definitely worth it if you need it. Typically, one would need it over five years so I'm glad I did.

They will find any reason in the world not to honor their services that we pay for. Waste of human life. Absolute garbage people. My chair has a 5 year warranty and it's only 1 1/2 years old. I travel for work and leave it at my mom's house and it will working and they refuse to fix it.

The experience started with a 45 minute hold to file a claim. The rep was nice and told me they could send a tech out to look at the chair. They told me it could be up to 15 business days to be contacted. I followed up with an email at 9 business days and they said it was pending. On day 14, I had a missed call from them. I called back and was place on hold for over 30 minutes and then offered the option for them to hold my place in line and get a callback. I chose that option and no one called back. I called again the next day and was on hold for over an hour to get a rep. I was informed my claim had been denied. When I questioned the rep further, she shared the details of my claim and the information was incorrect.

I got Guardian's furniture protection in case something happened and then an incident occurred. There was a spill on my couch and so after I filed a request, they helped me and sent someone out to clean it up. I love the service that was provided.

The end recliner on my reclining couch broke in Sept. I immediately filed a claim. After numerous calls, emails and constantly following up my couch was replaced 2 months later. When they came to switch out my couch, we noticed that the metal piece that was broken under the couch had digging into our tile every time someone sat on the couch. We were not aware of this at the time. This caused damage to 2 of our the large custom tiles. I called Guardian and wanted to file a claim on the damage to our tile. They refused and said it was not their problem.

I have Guardian Protection on my outside furniture and I called them when my kid had a little accident. The representative was very friendly, polite, quick, and clear. The technician took 2 weeks to come out and we had a very friendly and easy interaction. He was able to clean the couch and everything was fine after. The couch was a little wet but it was not a big deal. Overall, Guardian Protection Products is very good.

Accidents happen so I got Guardian's protection plan and it's worth it. My husband tripped over my dog's bone when he was walking towards the couch with a big bowl of cereal. He fell on the couch and so did all the milk. I filed a request with Guardian and it was very easy. They were responsive and quick. The guy came to the house within 2 weeks and he was really nice. Now, the couch doesn't smell bad anymore which is a good thing. The cleaning kit given during the purchase of the plan is excellent too. I would definitely suggest Guardian to other people.

Mostly because I had a cat that scratches, I decided on getting furniture protection. I got Guardian and I had to contact them for service as my ex peed on our bed. Guardian was able to send their tech out in about four days, and he was fine. The only thing is that the cleanser that he used smelled worse than the urine, so it made it worse.

My dog urinated a bit on the edge on the couch. When we purchased the Guardian Protection on the couch, I was told that I was covered in anything like that, or if it’s a spill or the dogs chewed on it, it will get covered. I thought buying the protection plan was better for me than buying another sectional or the top piece of it, so I can save money. The call was fine and the reps were able to help me perfectly over the phone. The service appointment was set up for the week after that call. However, when the tech got here, it was the worst experience.

I bought a recliner at Bob's and purchased a Guardian Protection plan along with it. One time, I tripped and stepped on the recliner so I needed it cleaned. I made a claim and the rep I worked with was good. It took about a week for them to dispatch a technician who was very nice and he tried to clean the stain out. But it is still there and you could still see it. While I like Guardian Protection to know about the stain, I didn't bother anymore cause they said I have to take pictures and send it over to them.

My grandson peed on my couch so I called Guardian Protection Products. Though they dispatched a technician in a little over a week, I would have liked the job done right away. Still, the tech they sent was very good. I recommend Guardian. Getting their warranty was a good thing to do because I never know what can happen.

Somebody came here to clean the furniture, but I was not happy. They just cleaned some spots. The arm of the furniture is dirty. Nevertheless, the other time that I called for the repair of the recliner went well. I've had the protection plan from Guardian for almost five years now.

I've had Guardian Protection Products for my La-Z-Boy for three years and I received a cleaning kit with it. I took my La-Z-Boy up to La-Z-Boy in Eugene and they took over filing the service request. It was quick, and I'm satisfied with the process. I'd tell friends to get Guardian Protection Products.

My eight-month old son had threw up on our furniture. We needed Guardian to come in and clean it, and it took a week for them to dispatch a service technician. It could have been quicker being that it was our child's stuff, but the tech did a good job. My street is not the most parking-friendly but he was able to come in, he stood for about half an hour and did what he had to do in terms of cleaning the sofa cushion that had the little bit of baby vomit on it and he took care of it.

With every piece of furniture I buy from Jerome's, I get haggled into purchasing this warranty. And every single time I try to use it they never come out. I've tried it with my mattress with my recliner and now with my white leather couches. They show damage and I have sent all the information you need to send only for them to tell me it's not covered! This is BS, scratches, pet damage is Coby, that is exactly how the sales people sold me the warranty in the first place. Now they're going to tell me it's not covered. Will never buy this warranty again and I do not recommend them. Save yourself time and headache. Protect your furniture and by mild cleaners or make it yourself.

One time, I had a stain on my couch and I called Guardian Protection. They dispatched a technician within a week or so but then I wasn't really satisfied with the process of getting their techs to come back. Even though there was an extra stain on the couch when they arrived, their techs said that they had to do the one I complained about and that they can't do more. I felt that was messed up because I just didn't book both stains at the same time. I went through a logbook-type request with a lot of questions to get them to come do the other stain. Still, their techs were fairly quick and everything was done.

My son was sick and he threw up on a part of the couches. I called Guardian Protection Products and they sent me a text in about two days. Dealing with them was easy. They told me that a representative was gonna call me. My appointment was in the afternoon at around two and the guy called me early at around 10. I had appointments to go to, so he called me a couple of times to make sure that I was gonna be home.

We have a protection plan with Guardian Protection for our indoor couch and bed frame with an upholstered headboard. Our dog peed on the couch and it smelled like pee, plus it had a little stain. We tried the cleaning kit but it didn’t completely resolve the issue. My wife called Guardian and the request was handled well. Within a few days, they sent a tech. He wasn’t a talkative guy, but he did what he was supposed to do.

I’m very happy that my family and I had purchased the Guardian protection plan. It’s very helpful and I would recommend it to anyone who gets furniture. It’s important to have protection plans because things do happen. Our couch bed had pet stains on it and when I filed the request, the people I dealt with were very helpful and professional. They wanted to make sure that I had the protection plan and they gathered all the information that they needed from me. They were also very detail-oriented. They wanted to know the detail of what the problem was so I explained what my problem was and what I would like to see happen. Then they explained that they would try to take care of the problem and if not, then they would replace the couch bed.

Have tried to get my furniture tear fixed for 2 months. They keep giving me the runaround. "Oh we didn't get the info via email." "YES you did... I can show ya the email." "Text us the pics," "Oh we only got 2 of your 3 texts." What kind of scam are you people running?! Will never purchase from Ashley again because of this company! Will be making a vlog on Youtube... and contacting Better Business Bureau for sure!

Guardian is well worth it. I do not usually buy a protection plan but I purchased it on several different things and it is mostly on lighter-colored living room and family room furniture. I just repurchased a whole new set for a family room and since it is light colored, I added it again to Guardian. Recently, I used it as there was a stain that appeared on my ottoman that I couldn’t get out with just warm water. Filing for a service request was very easy. I called them then someone called me to make an appointment. The rep was very polite and good. She worked around my schedule and was quick to dispatch a service tech. Then the tech called me and made the appointment. He also worked around my schedule and came later in the evening which was good. He had helpful ideas about some of the pilling I was getting on the furniture and how to get rid of it and what I can do to treat it. He was very good.

I bought a sectional on Jerome's and they offer a insurance for the sectional we buy it for 5 year of protection. I call to tell them that the sofa is ripped and they told me that they will send some papers that I have to fill and I did it I send it back to them and I never received a answer from them. I call again and the lady from customer service was so rude and she didn’t help me and I was on my warranty time. I don’t know why she wasn’t able to help. She said, "That went. You report a incident you 30 days to send papers. But if they don’t received the paper on time the claim is closed." But I send the paper but she said, "We didn’t received nothing and your case is closed" and I said, "Could we open a new" and she said, "No." "But I still on my warranty" and she keep saying, "No. No. No" and I hang the phone. I just want to tell don’t buy that insurance. It's the worst experience.

Beverly, the owner of the couch, got sick on it. It smelled bad and needed to be cleaned up. I contacted Guardian Protection and I had an awesome experience with them. They asked a lot more detailed questions than I was anticipating but that was no big deal. I was also calling to see if I could take the covers off and run them to the washing machine without damaging them, and Guardian covered that. They came out and dealt with the whole thing for me. So, it was great. But I had to schedule the appointment a week out because Beverly was in the hospital. When the techs were here, they were in and out very quickly, and they were very polite. They did a great job and I was a little jealous of the cleaner that they have. We have a little pet stain eraser and that is a toy compared to what they have.

I had bought a bed frame from Bob's Discount Furniture and purchased this bogus protection plan. My fiance sat on the bed and the whole bottom let out and broke. I was told him SITTING on the bed and it breaking was normal wear and tear on the bed and they do not cover it. If this ever happens to you tell them you were having wild sex bouncing up and down and it broke because apparently that IS covered. Second I purchased a couch with a recliner and Chaise lounge. The handle to pull out the recliner is made out of PLASTIC. It has been 4 years and finally broke. Well that's not covered either. This couch was $999 and the protection plan was $99! These people are nothing but a scam. Two different items two different reason why they cannot cover it. What a waste of money.

I have indoor furniture protection with Guardian Protection Products. I got my furniture and before I could get home, my dog peed on it, so I called them. The rep was very friendly. It took them two days to dispatch a tech and it was really quick. The tech was great. She explained to me what she was gonna do and she took care of it. She told me to pretend it never happened because there would be no more stain or odor, and there wasn't.

I have a pet and she got sick on my furniture, so I wanted Guardian to come and clean it. It took a bit of time to get everything set up but otherwise the experience was good. It took a couple of times to dispatch a service tech. I had to email them requesting some other information and there was a bit of delay in that aspect, but they handled everything in a timely manner for the most part.

Do not buy this protection plan! They make you go to all kinds of red tape… Just to decline the request for repair. They will find a reason to decline it… Consider yourselves warned! Do NOT buy this protection plan!

We recently bought a bed from BEL Furniture and also bought the warranty from Guardian Protection Product. The other day we noticed the bed had broke where the rails connect to the headboard and when we called to file a claim Guardian won’t help. That’s complete **. The company can take their products and shove it up their **. I will be going to the BBB on this one and hope nobody buys their bs protection plan cause it won’t cover anything.

I purchased a couch and bought the extended the plan was P5FRP Premium Fabric Five Year Warranty. One of the cushions ripped at the seam where the zipper is. It took me three hours to speak to someone and after explaining in detail and giving measurements I was told that was not covered. Isn’t that the fabric and didn’t I buy the “premium fabric Protection” and they don’t cover that!

I purchased this coverage for my sofa... I got a coffee stain years later while it was still under coverage and didn't honor it. They say that because I clean it; I personally damage my sofa??? I would definitely won't buy any of their products... they're really cheating people!

Guardian was provided for us at the time of purchase of our sectional indoor furniture. So far, we have called them once because of a stain on the sofa. My wife was the one who spearheaded in making sure she got the phone call, and Guardian's reps were able to schedule something with us. Thereafter, their contractors were able to come out and do the job. Their contractor came out less than a week after we called. Overall, I'm extremely happy with Guardian Protection Products.

The retail store of the couch is out of business. Guardian claims because of that they can only offer a refund of plan. Store has been out of business for years, but never offered it prior or contacted us regarding this, I guess they were happy to keep the money until we needed a repair. Guardian fixing the couch should have nothing to do with the store! Avoid, no help at all, waste of money. I will be taking them to small claims.

** Service request - Unfortunately, 1 star is NOT low enough, if you're like myself and don't have money or time to waste then this is Not the insurance for you. I purchased Guardian insurance when I purchased my furniture in May. Received delivery June 2018. I contacted Guardian by phone and was on hold over 37min on Sept 11, 2018 for a pet urine stain. Customer services informed me to email Guardian for a request with my Guardian paperwork, and pictures. (My guess is this company only does business by email). I emailed Guardian the needed docs and a confirmation was received about allowing 5 business days. On Sept 13 my claim was approved. On Sunday Sept 15 a scheduler reached out to me scheduling an appt for Tuesday Sept between 12-5p with a 1hr call ahead time.

I have Guardian Furniture Protection Plan for my couch and for my table that we recently purchased. We had a baby throw up on our couch and we had Guardian come to clean it. However, we weren’t impressed with their reps on the phone. But the guy that came and did the work was very nice and did a very good job. Guardian told us that they want us to call for every little tiny spot and make an appointment for each that the couch gets so if it’s got three or four on it, they can only come and do the one that we called about. We got two babies, a four, and a five-year old too so spots happen pretty frequently on a couch. We’re very busy people with full-time jobs. We don’t have time to call them to make an appointment for each and every little spot. If you wanna have some sort of cleaning warranty on your thing, then it’s a good thing to have. But don’t be surprised if your customer service on the phone isn’t the most pleasant experience.

Under my warranty it covers wood structure breakage. The piece of wood on the dresser broke. Guardian will not cover it and it is two years old. I never had furniture that broke like that in two years and that is why I bought the extra protection.

One of our Yorkies threw up on both cushions of the loveseat and I was very annoyed and upset. I picked up the chunks and took a clean white washcloth. I just pressed it in as best as I could as there was some moisture there and I didn’t use any cleaning products as I knew that we bought this Guardian Protection when we got the furniture from La-Z-Boy. There was a little stain on both cushions for a couple of days that we could see after I did my cleaning and so we called La-Z-Boy to have them come out.

My couch and loveseat have an extended warranty with Guardian Protection Services. When there was a bad odor on my furniture, I made a service request with them and it was handled in a timely manner. They answered my questions, set up a time, and got somebody out as soon as they could. I’d recommend them.

My sectional is covered by Guardian's Indoor Furniture Protection plan, which is the only plan offered by Hobbs Discount. One thing though is that I didn’t get a cleaning kit when they delivered the sectional. Later on, I called Guardian for a service request because there was a stain on my couch. The process to file the request was quick and easy. The CS rep told me it could be up to two weeks so I really wasn’t worried, but the tech came out in a couple of days. So, as far as I’m concerned, two thumbs up for Guardian.

Our teething child bit the top part of the couch one day and we caught him quickly, but not before he had made two small rips next to each other. We called the next day and they asked for a bunch of pictures which we took right away and emailed them right away. 2 weeks later no word from them we call again, they said they never got anything, so we email again, and it gets there.

I used my protection plan from Guardian for a stain on our couch and it was exactly what we had hoped for in those kinds of circumstances. The technician they sent out was friendly and he cleaned the stain in a couple of days time. There were a couple of numbers on our accounts and there was a little bit of confusion about the phone number, but we straightened that out. The couch now looks good and we're happy with the results. It was nice to have the protection plan and have the stain taken care of. Our couch is a light color, almost white, and if Guardian didn't come to take the stain out, it would have been very noticeable.

After calling them to schedule them to come by and do a service on a brand new sofa, where my dog jumped on a table and spilled ice cream which had caramel and chocolate sauce on it and went right from the table to the floor and then up across the club sofa seat. The back and when I yelled at her she got scared and turned around on the sofa so there are several places on several cushions and two backs from her scampering around, I requested Guardian to come out and take care of the situation.

My pet decided to walk across my couch and pee along the way, so I called Guardian. Their reps were amazing. From the beginning of setting up the claim, all the way down to the gentleman that went to the door and the follow-up calls, it was great service. Due to my schedule, it took two days for them to come out and they did a relatively good job to all the stains. The smell is still there, but it is urine. It’s just unfortunate that I still seem to need a new couch since the smell doesn’t go away. Other than that, the Guardian Protection plan has met my expectations.

I got a Guardian Protection plan to protect my couch for five years. My dog had an accident so I needed to make a service request with Guardian. It took only a couple of days for them to dispatch a service technician to our home. The tech did great.

I got an indoor furniture protection plan from Guardian. When I had a pet stain on my couch, I called them up and the rep I dealt with was great. They were very understanding and they handled my concern very well. The service tech came the next day or the day after and they were very quick. I also got a cleaning kit with the purchase of the protection plan and I used it, but I wanted it to be cleaned better. I like Guardian and would recommend them.

I don’t normally do protection plan or any kind of security for anything, but for our indoor furniture, I purchased a Guardian Protection plan. On the right-hand side of the love seat, the handle that pulls the foot thing up broke so I filed a claim to Guardian. The technician knew exactly what was wrong and he did an excellent job. It didn’t take him 15 minutes and said he had seen this problem many times. It was an excellent experience.

I purchased a chair and Sectional from McDonald's Furniture in May 3 2017. A year later the furniture started to create crackling noise and the armrests started to cave in. So I email to GPP claim service, pictures of the furniture along with the Guardian protection plan document were attached in the email. Note that In addition to my name and address the plan document has invoice number, purchase amount and purchase date on it. After several days I got a call and I was informed that they can't process it without the original receipt. The retailer is no longer open so there is no way to get a reprint of the original receipt. No luck. Finally I decided to to cancel my coverage, Unbelievably they said no to cancel the coverage, They want receipt even for cancelling. It didn't make sense to me.

Guardian is good to use. I bought their protection plan for my couch. Their reps were fine and they called me back. However, I sat all day waiting for the technician. It took them 9 hours to get here. It would be nice if there is a better time frame and if they could keep in touch when the technicians are gonna be pulling through. Other than that, they did what they were supposed to do and did the work quickly. My couch is fine now and I'm happy.

I purchased a living room full of leather furniture from Furniture City in Fresno, Ca. I also purchased the protection plan from Guardian, however I did not know it was from Guardian until a year later. I never received a copy of the certificate stating terms and conditions and coverage. My recliner got a small tear in it and I called for repair. I was told because I did not call within the 30 days my claim was denied. I explained to them how could I know about that term if I had never received the certificate? They stated they were 'sorry' I never received the Protection Plan but they could not make any exceptions. Someone at Guardian should have sent me a copy but did not so now I am being denied the claim because of someone's incompetence. Very unprofessional!

My theater seats set - Placed a claim for accidental damage that occurred to my furniture and it was denied, and was told it wasn't an accident. WTF. I paid 5k cash for my furniture with protection plan and it's useless. I was also told that I can't make any more claims for my furniture. Furniture was just purchased in May. It's still brand new. I will never purchase from Bob's again and I will also tell everyone I know in person and social media about this incident so they won't purchase from them either.

My cat threw up on my new chair so I called Guardian. When I made the call, it was very good. They were courteous and they hooked me up right away with a contractor to come out and clean it. I heard back within 48 hours. The contractor that came out was from AnythingOUT Stain Removal and her name was Eve. She was absolutely phenomenal. So, it was a very good experience all around. However, I was reading my protection plan and it said that if I use any other cleaning products besides Guardian on there, it could void the warranty for the Guardian. But I didn’t receive any products and I don't know where to purchase Guardian products.

They use Double talk to deny claims. “Has to be accident, can’t happen during normal use” while contract says has to be accidental, during normal use. I had Three claims, all contorted by them to receive over the phone denial. This is nothing but a scam, don’t waste your money! Guardian employees, you should be ashamed. Doesn’t anyone regulate these contracts? At the top it should clearly define accidental as Good luck because this must be an accident, not normal use, but during normal use but not BY accident but like by tripping or falling, that kind of accident. That is accidental, got it? Oh and then to summarize: "You’re denied". Again. "I’m sorry your accident was not accidental. I could give you our email to possibly get a refund", prorated OF COURSE. Scam, what was I thinking!

I was hesitant on purchasing this plan but was talked into purchasing because the salesman told me that if anything happened to the chairs it would be covered or table and this plan would be a no brainer. Wrong! My husband did not realize he had paint on his pants and sat down on the chair and now the paint won't come off. I called to get a replacement chair and what a surprise?! They don't cover paint! Anything else they cover but not paint. Not to mentioned when I called, I was on hold for about 15 minutes and then decided to get a callback and I won't lose my place in line and I did not receive a call back for another 45 minutes! Save your money and time!!! Do not buy the plan! It is not worth it!

Buyer Beware: Save your money, time, and headaches and DO NOT purchase the furniture protection from Guardian Protection Products. The furniture salesman will hand you a nice little brochure about everything they supposedly cover, however, only AFTER you sign up and pay for it you will receive four pages of small print from Guardian of everything that is excluded, rendering it basically useless for all intended purposes! I tried to file a basic claim where a toy did some damage to my leather and they denied it! Even though nothing in the terms, conditions, and exclusions document calls this out as an exclusion.

My dog urinated on my microfiber sectional couch. Although I have cleaning kit from when I purchased the furniture, I was leery about using it and wanted my couch to be professionally cleaned because I didn't want to stain my couch. I talked to Guardian since I have a furniture protection plan on it. Their customer service was great and very thorough. She asked me questions and said that she would get somebody out. She then suggested that I spray Febreze to keep the smell out and told me not to clean the couch. Within three days, I had someone on my house to clean it. They shampooed it and managed to get the stain and the smell out.

One of the legs broke on my fabric face lounge chair and it was turned on its side. Then, my dog walked up to it and urinated on it. The Guardian rep that I talked to was absolutely wonderful and understanding. She confirmed that we were covered for it and that they'd get on it right away. And indeed, somebody called right away. Then, the man who came was really nice. He seemed to have done a good job, but the smell was not removed from my furniture. There was also a time when our couch arrived with one of the side panels a little marked up and ripped. Guardian replaced it for us. So other than the smell on my couch, Guardian was very good.

Our daughter left the couch and we had a putty stuck on there. I’m glad we got Guardian Protection. Once we submitted the request, their rep came out within the next couple days. We also have a little bottle of cleaning kit. My husband tried to use it if there was a little marks but it didn’t get out things, then we’d normally call the Guardian number. It’s not a high chemical product but it can serve its purpose as a little cleaner. Overall, having Guardian Protection is definitely worth it.

When we got the couch from Levin, we purchased the Guardian Protection warranty and what they told me was that any time we needed the couch cleaned if there was a stain we couldn’t get out, that we could call the warranty number and they would come out. And if they couldn’t get the stain out, then they would replace the cushion. We had an ink stain and a blood stain on the couch. My husband talked to Guardian Protection reps and the experience was fine, although he wasn’t aware that nowhere in our agreement does it say that we have to call within 30 days of the stain. So, when he first talked to the rep, she said it didn’t matter what the date was of the stain. And then after he told her when the stains happened, she said, “Oh, we’ll only come and take the blood stain out because that’s the one that’s happened within 30 days.” So, that was a bit frustrating.

I have the Goof Proof Plan from Guardian Protection. When my cat threw up on the sectional, I requested for a service call. The experience was very easy. They just asked me where the stain was, what kind of stain, and when it happened, then told me that they would schedule someone to come, take a look and clean it, but if it’s not cleanable, they would replace it. Since I wasn't available on the earlier day that they gave me, we scheduled for the next day and it was perfect. The guy who came was very quick, nice and personable. It was comfortable having a stranger in the house for five minutes. Overall, my five-year protection plan from Guardian is good. If something like this happens again, it’s not that bad of a process to get the sectional cleaned if I wanted to as it keeps the couch looking new.

We have an infant and he's four months old now. He spits up on the couch pretty regularly. We have the liquid cleaner and use that when it's manageable. But at a particular time, it wasn't, and so my wife called Guardian. We have a Goof Proof Protection Plan from Guardian Protection Products and she explained that we needed it and have someone come out. The people that came out were professional and quickly cleaned the area. We paid $150 and it was worth it. What we used Guardian for, it was for a simple matter. I'm sure it will be worth it in the future if something else happens as well. It was explained to me that we get one replacement claim. So if a whole cushion needed to be replaced, they couldn't be cleaned, or if the whole part of something couldn't be taken out, then we would get one claim in that regard. Overall, we're satisfied and would tell other people to use Guardian as there wouldn't be a reason not to, especially if they have kids.

I purchased Indoor Furniture Protection from Guardian Protection Products. I called them for a service request for there was a stain on my area rug. The customer service rep was good. A dispatch was sent to my home in a timely manner. However, like I thought they were gonna treat or shampoo the entire rug, but when the person came to do it, he was instructed a few dimensions in the rug that I never told the rep when I called so he was just there to do a spot treatment. Nevertheless, this protection plan has met my expectations. On the other hand, I received a cleaning kit with the purchase of my furniture protection plan and I only used it to clean my sectional sofa and it seemed to work well.

I got Guardian Protection Plan for a bed that I purchased and for a sofa. I called them before for a cleanup because the small dog that we recently had peed on a corner of the sofa. They came within a few days of the request, worked fast and it was really up to my expectations. I’m really happy I had it. It’s very convenient because I have kids and sometimes, they spill things and I just give them a call and they clean it up. It was an excellent experience, overall.

Guardian Protection Products is the worst. I am amazed that this is what I pay the coverage for. I told them that my dogs peed at the furniture, so I called them. But it was a huge wait. When I tried to call to make an appointment, I was on the phone barely. I put my phone on speaker phone and it got to the point where it said that there was such a long waiting line that I could leave my phone number. So, I left my phone number. They must have called me at 10 o’clock that night, which I didn’t hear.

My nephew had thrown up all over the couch and when we called Guardian, they were horrendous. Between them and the place we bought the furniture from, I don't know who was worse. Our plan with Guardian was not registered when we bought the furniture. The first person I finally talked to was supposed to put my information in. I was told somebody would call me in a day or two but they forgot to put my information in. So the next person that I talked to was rude and mad at me because I was mad at whoever did the other call. I just went back and forth. The service technician was fine but it took Guardian over three weeks to get my stuff cleaned.

My husband bought a recliner and it had broken twice. When Guardian brought the first person, the guy fixed the recliner in about five minutes. But the second person was great. Brendan is a consultant that Guardian calls and he fixed the recliner like it should have been fixed. He did a tremendous job.

The Guardian protection plan is worth your investment if you've got kids. We had a bloody nose situation on our couch and filing the request with Guardian for that was quick and easy. The technician was dispatched a couple of days before we were moving so the situation felt unfair. But it was totally reasonable. They did offer to have it happen within a week. The service just couldn't happen because of our move.

We purchased the fabric protection plan from Guardian Protection Products. It was the option that was given to us from the retailer Bath & Beyond when we purchased the chair. They said that they highly recommend it and told us to get it. We had an accident and our baby vomited on the chair that we had purchased, so Guardian came and fixed it. However, the most stressful part of filing a request was getting them on the phone. When we called, someone answered right away and we went to the automated system.

Guardian was 50 bucks and the people at the store said that if our chair gets a stain and it can't come out, they'd replace the thing. However, my experience with their CS was super annoying at first because I let the phone ring for an hour before I finally pushed the button to request a callback. It was during my kid's nap time and I figured if I request a callback, they'll call when my kids are awake so I thought, "Oh, I'll just stay on the line." I waited on for an hour and I was like, "Is this place a joke?" I looked them up online and they don't have great reviews. They called back but it took a little while, which is fine. Although I assumed that they would have more representatives than they did answering phone calls.

I purchased Guardian Protection's Goof Proof Plan through Bob’s Furniture. With the plan, I got a cleaning kit that includes a little bottle for wood and a bottle for fabric. I’m almost out of the fabric one. It seems to be working really well and I like it. When my daughter peed on the couch, I called Guardian and it was crappy because I had to wait a full 24 hours to receive a callback. Also, the first person who called back was horrible. I was trying to tell her that I needed to file a claim and she couldn’t find me in the system. She told me she couldn't help me and that I needed to call Bob’s Furniture to tell them to register my account. So, I called Bob’s and they had no idea what I was talking about.

My brother-in-law was here and he had an accident on my chair and I called Guardian Protection Products to file a request. My experience with their customer service rep was very good and the tech handled the request in a very timely manner. I go to dialysis and I had to work it out on a day that the technician could come and I could be here, so he was here in about four days. Guardian Protection Products is a very good company, and people should take a Guardian plan out on their furniture.

We had the Guardian coverage for stains and everything that happens to our indoor recliner. I filed a service request because it got dirty. We sprayed on it and it did not cover it. Still, the warranty took care of it. The whole process of submitting the service request was very easy and awesome, one of the easiest claims that I have done. The reps helped me every step of the way. The next available tech was a week and a half later, which was still reasonable to me. I'll tell others to buy Guardian. Keep up the great work.

I have a Guardian Protection plan for my apartment sofa and chair and it was sold to me through La-Z-Boy. I’ve had a couple of claims with them before and the dispatch call came within 72 hours. However, it takes all day on the phone to get through to a human. If you wait on hold, it’ll take 45 minutes or more. I'd end up doing the callback and it takes them until the end of the day to call me back. The local company that they send out is fine and the gentleman that comes out is very friendly and nice. I had a stain recently and I've had to follow up several times because the stain hasn't come out. I requested a cleaning kit but they won’t give me one. I can’t seem to get any follow through on that and I'm going on two months of no responses.

I have a senior dog and a teenager, so I got a fabric protection plan from Guardian for my chair and ottoman. I've dealt with two of their reps and they were very polite, very quick to get somebody contacted with me and take care of my issue. The contractor came out fast the first time but the second time took about a week and a half because there was a lot going on then. The contractor was great. He took the furniture outside so it wouldn't get the floor wet, he cleaned the furniture and it was good to go. Compared to other experiences with protection stuff, Guardian exceeded my expectations. So, if you have a child or a dog, get Guardian Protection.

We purchased the warranty for our leather couch so it would be covered for 5 years. Well a year and half later and the couch is ripping on the side. I call in a claim on the couch and it is denied because of it being normal wear. This company is a complete sham. Please do not buy their product. It is a complete joke. If people do not buy their product they will go out of business.

When we purchased a plan from Guardian, we got shafted big time. We were told that if anything happens to any part of the couch in five years, they will come out and fix it. And if they can't, they will replace it. We had a dog that we were watching and it urinated through the cushions of our couch so much so that it leaked right through the cushions onto the floor. I called to get this taken care of but their rep said that all they cover is the fabric and not the cushion itself.

My girlfriend has Alzheimer's and she might have an accident so I purchased a four-year furniture protection plan from Guardian, the one that included cleaning if something gets dirty. I was also given some stuff to clean the furniture if there's a spill. I followed the instructions but I couldn't get the spill out. I don't think that stuff was strong enough. So I called and a guy came in a couple of days, and got it right out. He did a good job.

My girlfriend spilled juice on the couch and there was a huge stain on it. She handled the initial conversation with Guardian and then I took over when it got to scheduling the appointment. She told me that it was a time consuming process to get to someone who could actually schedule the appointment. And then she missed their call back and she had to basically restart the process. So she was on the phone with them for at least a good 30 or 40 minutes. Guardian said the first available that they had was about a week out from when we called. And the next available after that was three or four days after that.

This company is a scam and I cannot believe they are allowed to do business. They make it as difficult as possible to get a hold of someone just to make a claim. I tried calling multiple times, different days and times and they always had an "unusually large call volume" so they recommend you leave your number to save your place in line and they will call you right back when it is your turn. Apparently that means in two days. I tried that method multiple times and they never called back the same day. I missed their calls when they did call back days later because I was not waiting or expecting them.

Their furniture protection plans are a COMPLETE WASTE OF MONEY. They advertise that they cover accidental stains, rips, and punctures; however, in the fine print they essentially wiggle out of covering any imaginable accidental repair. You have to be very careful how you word what happened to your furniture. We bought two protection plans - one for the sofa and one for the love seat. I wish we'd saved this money to repair our furniture with someone else. If I could give them 0 stars I would.

I purchased this furniture protection plan and have had 2 claims in 2 years for stains. Both times the claims were denied. They will find any reason or excuse to deny your claim. By the way, a "dirt stain is not covered". Food is covered but only if you tell them exactly what food it is. If you are not sure, they won't cover the stain. Total scam not to pay out! I have a friend who works in another furniture store in sales and she told me the salespeople have sat around and joked about how this company has never paid out on any claim. Jerome’s Furniture should not be selling this garbage so I hold them just as responsible! I would give both companies a negative score if that was an option.

My contract for protection does not state anywhere that damage from moving is not covered. It states that one time accidental occurrences are covered. When I called to submit a claim and have my furniture fixed I was denied. Essentially making this protection plan useless and the money wasted.

I had a problem with leather furniture before, so I decided to go ahead and buy the plan from Guardian Protection Products in case I got a stain on the leather chairs I bought. However, when you call in, you have to send pictures. It was very complicated trying to get back to them with the picture to finally match the two things of how it looked and what was going on. So to send me a technician out, it was that nine yards I went through. But they were timely once I got a hold of them.

When we purchased the upholstered furniture, I was about to have a baby. We also have two pets. So we figured it would be best to get the Guardian Protection plan. My experience with them was great and they came quicker than what we were actually told they would come. It was perfect and the furniture was good as new. We've only needed the service once, but it's good to know that if we need it, we've got the Guardian Protection plan.

The recliner broke and when I filed my request to Guardian Protection Products, their customer service and the quality of work were both fine. They did a great job.

Fraudulent company! I purchased a couch and was sold on this company by the furniture store. Sat down on my couch one day to have one of the back cushions rip. Contacted Guardian several times over the last few months to try to get this taken care of. They have awful customer service and basically just never get back to you. By the time they do get back to you you’re outside of the 30 day report period. Stay away from this company! I’m going to do everything I can to get my money back. What is many complaints as I fell now I can’t believe there hasn’t been a class action lawsuit against these people.

refused to replace the bed, even after knowing an inspector came from Bob’s and said it was accidental insurance. The company is a scam. They take your money and don’t provide the service- straight up robbery! Consumers beware- do not purchase insurance through your furniture store if it is Guardian- rather donate the money instead of putting it in these thieves pockets!!

We got a five-year protection plan from Guardian Protection Products and when I filed a request, the experience was good. They dispatched a technician within a couple of days and everything was good.

I know that if I see a spot, I can call Guardian Protection Products. The protection plan was exactly what I needed it for and it was perfect. When there was a spill on the couch, I called them and the customer service rep was fine. It took three days for them to dispatch the technician but the experience was fine. The guy did a great job and he was nice. I would highly recommend Guardian.

I bought a dining set from a San Antonio furniture retailer. I paid $139 for a 5 year protection. After few years I have a small tear on my couch so I called the company. From the beginning of the conversation I felt that this company is not right and I will be denied service. I was told that I can't change my answers after the interview is completed. I was asked how the tear happened and I told her that it was a half inch tear and I don't know what caused it. She put me on hold and after few minutes she replied that she can't help me because I don't know have how the tear happens. Honestly I felt helpless, I can't do anything against this company that will keep taking money from people. I just take the decision that I will never buy any insurances for my purchases and never buy from that furniture retailer. What makes more mad is nothing can be done and Nobody can stop them .

I submitted a claim to Guardian Protection Products for my leather recliner that was damaged by a pocket knife. My claim was denied, so I resubmitted it to the dispute resolution team. After reviewing my photos, this team subjectively determined my claim was deemed “ineligible” because they determined the accident was not a “single occurrence” since there was more than 1 rip in the chair. I am appalled that this company has the audacity to make assumptions about what happened when they were not present during the accident. This company needs to review their ineligibility policy and not base claims off of their subjective feelings.

I purchased a furniture protection plan for a sofa and love seat from Guardian Protection Products and it was wonderful. There were two recliners on each furniture and the cable broke on one of the recliners. The center section of the long couch was leaning back but both were repaired. The contractor was dispatched quickly and was very punctual. We were so excited because he came at the beginning of the four hour-window and we were thrilled that we didn't have to wait four more hours. He was very nice, took his shoes off and fixed everything. What I really liked was that he explained what he was doing. He showed us the cable and explained how it breaks, in hopes that it wouldn't happen again. He was really awesome.

This company is an absolute rip-off just like most of the reviews here stated. Here is my true honest story. I purchased two expensive leather couches along with Guardian Protection plan for 5 year warranty after I was assured that EVERYTHING WILL BE COVERED (which I thought to be a little extreme and felt like they were only trying to convince me so I was very insisted to know what's covered under the plan since I had a bad experience with another company before). I saw that the warranty covers most of what I would possibly run into including any rips, tears, burns, food, and beverage stains.

I purchased my (cheap) furniture from McDonald's Fine Furniture (Ha! It is anything BUT fine) and it was delivered in November of 2017. In March, I discovered that the frame of the chair was broken and hanging off. (My cat jumped on the arm and broke it). I reported the damage because I had a super-duper (operative word here is duper) warranty from GUARDIAN PROTECTION PRODUCTS, LLC. It took over a month to get a repairman here. He took the fabric off and took pictures of the damaged frame. I was told I would get a call back in 3 business days. Well, that didn't happen. So I called them and they put me off saying I had a response letter in the mail. Well, I got the letter and they will not provide any repair OR REPLACEMENT.

I bought a light gray couch and I spilled some red wine on it so I called Guardian. It took a couple of days for the rep to dispatch a technician. I called on a Monday or Tuesday and they had somebody in the area on Saturday. The gentleman who came was really nice and he did what he was supposed to do. He did a heavy-duty like vacuum, some suction, and kind of clean up and the spill dried so I feel good, but psychologically I feel like the stain is still there. Bob’s had given this organic product, so I used it the very same night I made the spill. And the product was really good because I dabbed it myself and I took out a lot of the stain myself. The experience with Guardian was positive.

When my father had spilled milk on the sectional I called Guardian to file a request and the gentleman was very friendly and straightforward. He just asked me what happened, the areas, and told me everything as far as who was gonna follow up and come and clean it. It took five business to days for them to dispatch a technician, which wasn't very long. Everything went smooth and very easy.

I purchased the protection plan when I bought my couch 1 year ago. I was told this extended warranty/protection plan would cover anything and everything on my couch. That couldn't be further from the truth. My couch is literally falling apart. The cloth on the cushions is thinning out and separating to the point the foam is coming through. Guess what Guardian does not cover? I was told my plan was an accident plan only and it did not cover manufacturer defects in materials. Fine. I get it but if you are going to have a company sell your product they need to be well versed in what the consumer is purchasing. I NEVER would have purchased the plan if I knew it was very limited coverage. Lesson learned. I will never purchase another product from Guardian or that particular retailer again.

Guardian does not stand behind their warranty. They send repairman out to your home that clearly does not know what they are doing. They will damaged your furniture worse than it was and they won't help you get the issue solved. The company name is Fast Furniture Repair. They are horrible. Don't purchase Guardian warranty.

We were potty training and we had an accident on our sofa. Guardian was very helpful and I had a great experience serving up the report and the claim. I called Guardian and the claims rep was great. A service technician was sent in less than a week and he was not as sociable and courteous as we've had in the past, but he did a good job. Our protection plan works well.

I called Guardian when I had stain on my couch and they were friendly and courteous. They dispatched a technician in two or three days.

I bought a sectional set that has the same material as our old furniture. I have grandkids and they could sometimes spill stuff. Guardian Protection Products was offered and so we didn't look at any other company. And then there was a spill that left a stain on the couch so we called Guardian to get it cleared up. My interactions with reps to file the request was simple and quick. The reps I talked to were very helpful and polite. They said they would get someone out and they did. It was a good and comfortable call. So someone came within two weeks and whatever the guy did, the spot was no longer there. So far, I feel good about Guardian Protection Products. I feel that if I have an issue and I call, then they're willing to help me out. If I have the opportunity to share with someone, I will let them know that my first experience was pleasant.

This company is the most fraudulent company out there! Total scam!!! Worst customer service on the planet. I waited on hold for days and finally got ahold of someone, only to have them tell me they don’t cover “general cleaning” when the stains listed on my protection plan say they are covered! They just take your money and find any loophole they can to get out of actually cleaning your product. So dishonest! It makes me sick that there are companies like this and people who choose to work for them.

We've got Guardian Protection Product on an indoor furniture and we have called them for a service request because our kid got sick on the chair. I’ve used Guardian Protection before and they haven’t been a problem. It’s who they are working with that has been. Bob’s was awful. They gave us a cleaning kit when we had the protection plan and when we were at the store they told us to call Guardian and they would tell us how to use it. When I called Guardian they told me not to use it because they didn’t know which thing I would use on the chair. They also kept telling us that if we did something to it or if we tried to clean it, then the chair would be out of warranty. So we just had covered it up and just sit there and let it wait.

I bought a three-year warranty from Guardian. And filing claims has been relatively easy. I just call and talk to somebody and not an automated system, which I appreciated. And then, they take my information so that they would share it with somebody and they would be reaching out to me when someone was in the area. I requested for a service after my two-year-old had an accident on the glider. And I heard back 48 hours later and somebody came by the next day.

I called Guardian regarding a scratch that was obtained by car keys on my nightstand. They took my claim over the phone, did not request pictures and denied it within 2 mins because I didn't say "deep gouges" I said it was scratched. This company is a fraud. It spent over $3,ooo.oo on furniture and over $300 on this protection plan that clearly states in the form that they will cover scratches. I'm furious and will go to the BBB.

We bought a new sofa and had an indoor furniture protection plan from Guardian for it. We also got a cleaning kit and they instructed us if there was an issue or any kind of spills to give a call and they’d send someone out. We had a very large spill from my daughter, and it was soda. Then there was a sort of a discoloring. If you kind of rubbed your hand on it, it will change to a different color. They came out within the week I requested for them and it was super fast. I expected a little bit of a delay, but it was satisfactorily all the way across for me. They cleaned it and it was amazing.

I bought protection against anything that has to do with furniture damage and stains. When I had an issue, I looked at my warranty from the furniture company and it showed Guardian. I called them and it wasn’t the best experience. I gave them my statement on what happened to my furniture, how and when it happened. They took down the incident report and they said they would call me within a couple of days. They called me a week later but they just wanted to go over the original complaint so I gave them my statement again. They then said that I had to wait and that somebody would call to make an appointment to come to my house to do what they had to do with the furniture.

My daughter’s dog peed on my sofa. I called Guardian Protection and my experience was great although it took a while to talk to somebody. I called one morning and didn’t get a call back until later in the afternoon the following day. Once the request was submitted, it was okay but I wish it would’ve been faster because it was a pet stain. It took a week for a technician to come out although once he got the go signal to come over, he was here fast.

I had a good experience with Guardian Protection. A cat peed on my sofa so I called for a service request. Their customer service representatives were pretty pleasant and helpful. They got me an appointment, and after a four business day wait, a technician came out who was courteous and took care of our sofa quickly.

The first 2 calls they had a reason/excuse that I needed more information before I can report. 3rd call, I reported an unknown stain that looks like ink... Their response? Ink is NOT COVERED! Ink is covered on my Contract.

The Guardian Protection plan I've purchased was enough to meet my expectations. I also received a cleaning kit with it. And it was better when the lady came to clean the chair. When the chair was stained, I called and the lady came within a couple of days to get the stain out. It took two days for Guardian to dispatch a service tech. Also, the customer service rep was very nice and knew what to do. However, I'm still waiting for the guy to come to put some stuffing in the couches which I called for three weeks ago. That person has not called me back yet.

The fabric of my furniture got me to buy a Guardian Protection plan. The store gave me a cleaning kit, and the instructions were pretty self-explanatory, but it didn't work for the stain I had. I filed a claim for the stain and the customer service was good. The technician who came out went over the top with his service and he got everything taken care of.

We got a furniture protection plan from Guardian for the couch. When the neighbors’ baby peed on the couch, there was a little stain. We were going to try to take care of it ourselves for a minute there, but my wife said we got the warranty so we ended up with it. We called Guardian and the experience was fine. They answered right away and asked for a copy then I’ve emailed them the receipt and everything. Once they got it, I got an email right away that said they got it and they were really informative on a step-by-step process on when it was gonna happen. They called half an hour ahead of time which the technician said he was going to do so that worked out great.

We have a five year deal with Guardian Protection Products on all the furniture that we bought. We had a stain on one of the chairs and it was really hard to get through to Guardian. When we sent them all the information, they wrote back and that was all pretty good. They just have to make it easier for customers to get a hold of them. But once I got somebody, they were helpful. They sent a technician within a couple of days. But he said that they can't do it though and that the fabric needed to be replaced. And after that, nothing happened. It has been about two months and I’ve been waiting to hear back.

Horrible, horrible. Don't waste your money. They look for any detail to deny your claims. I spent $200 on insurance for a leather sofa. The seat started to slope. Simple, right? No they asked how long I had noticed this and I stated that it had developed over the last few months. They ask for a specific date and fed me the date two months ago. Bingo - claim denied. You must report any problem in 30 days. Ridiculous! A slow breakdown in stuffing doesn't happen in a single day. I asked to speak to a manager and they say they don't have one available. They will call back in the next 3 days.

Feels like a scam. As a business owner, I understand the need to value consumers. Guardian Protection is not honoring the warranty I purchased through them for $700 furniture and is stating an exclusion, although we didn't receive any exclusion information at the point of sale (4 years ago).

I have Guardian Protection Products as my indoor furniture protection plan from the furniture store. They told me it's a plan that if I get a stain on a furniture, it will be cleaned for free. When ink bled through the furniture, I called them for a service request. They were friendly on the phone but it was really hard to get in touch with them. I had to spend more than 30 minutes every time I called just to wait to get someone to pick up the phone. But they dispatched someone within the week, which is fast, and they took care of the stain.

I contacted Bob’s and went through everything with them about Guardian coming. We have a furniture protection plan for five years and it was a great deal. We also got a cleaning kit and it was good stuff like no chlorine and it was very clear as to what was in the product. We've had them come to fix the couch. I called on a Monday and they came on a Wednesday. I really liked how fast they got back to me because I was expecting it would be a week later. And the guy was very nice and thorough when he cleaned it. I was extremely pleased with what was provided for me.

In 2016, my wife & I built a new home & furnished it with a $30,000 buy from Hanks fine furniture in Panama City, FL. Although I felt like the furniture protection plan was probably not the best use for an additional $2000 investment, we convinced ourselves that we might have a stain, rip or tear that would justify the cost down the road. Indeed, we developed a need. A guest with a small dog walked through some spilled red wine and then jumped up on our cream colored sofa leaving multiple footprints on the fabric.

It's worth it to purchase a plan from Guardian Protection Products. My client’s La-Z-Boy recliner was covered by one and when the remote on her chair stopped working, I submitted a claim on her behalf. The customer service representative was great. Then, a service technician was dispatched here in two weeks. It was not a brand new chair but I was able to get it fixed for her.

Guardian Protection is good. I bought a plan from them which covers pretty much everything that happens to the furniture that I purchased. I called Guardian for a service request because I spilled something and I needed it cleaned. The rep handled my request well and in a timely manner. They sent a service technician after a week and a half. When they came to clean the spot that I spilled, the guy did a really good job. The plan I got met my expectations. I have used the cleaning kit that they gave me when I purchased the protection plan. I tried using it for the furniture cleaning but it didn’t work out. It left a stain and it dried up and then it looked like it’s wet even though it’s not.

So I paid real money to these people from my bank account and got nothing but EMPTY PROMISES in return. What does that sound like? Yup, a scam. Pretty much the definition of a scam. If you buy furniture somewhere and they offer you a warranty from Guardian Protection, don't bother. Zero value, zero everything. Stay very far away! So here's my story: I told them I need to have someone come look at my powered loveseat (which I bought the plan for), because it is stuck in the open position.

I purchased a sectional sofa from Bob's and the representative recommended the GOOF PROOF protection plan. Fast forward a year later I noticed that the back frame of my sofa was cracked. I THOUGHT NO WORRIES. I HAVE GOOF PROOF... WRONG!!! I contacted Guardian and explained to them what was wrong with the sofa and they sent a tech to come look at the sofa. The tech was very polite and took lots of pictures and was very reassuring that everything would be fine and they would replace my sectional so he left and gave me a number to call for the claim. I called and spoke to a representative who told me there was nothing they could do for me because the damage was not due to a manufacturer’s defect and it was damaged cause by me.

Bought power reclining couches in May 2017. Sales rep talked us into buying warranty and of course being power reclining couch, loveseat, and oversized chair, we thought this was a good idea. Got the couches delivered and poor quality, had Mega Furniture bring out another one. Same issue so gave up and determined it was their quality. In beginning of November 2017, loveseat power recliner went out. Called Guardian and was asked to take pictures and send in copy of invoice. Of course since it's power issue pictures won't show anything but hey I get it, it's part of the process.

I purchased Guardian Protection Products for my furniture and I've made the claims for my couch. The leather tore in my chair and the claim took about nine months to handle. It was horrible. We were in the process of buying a house and I gave my new address four different times down the furniture store. They said they would mail the leather out but they mailed it to my old house and closed the claim out. Every time I called back, they said they couldn't find the claim so it was ridiculous. I ended up having to get another chair, which they took care of but after 30 to 40 phone calls. I had another claim for the button of my recliner chair that wasn't working. It was an electric chair and it wasn't reclining. They came out and fixed it quickly.

When I bought a furniture at La-Z-Boy, they offered a protection and being that the furniture was new and I watch my grandson during the day, I thought it would be best to have the protection. However, for whatever reason, a spill like even a drop of water, gets absorbed into the fabric. I kept going back to the furniture store and asking if it's supposed to, and they say that's the way it is. I always thought a protection would be kind of a sealant like Scotchgard. When I've had some milk spill, by the time I picked up the cup and got something to dab it with, the milk was already in the fabric. I took the cushions to La-Z-Boy so they could tell me why it was stained and they had no reason to be able to explain it. So they called Guardian Protection Products to set up a claim.

I have an Indoor Furniture Protection Plan with Guardian and when I purchased it, I received a bottle that would take out the spots. One time, my sleeper couch had a stain that wouldn't come out. I couldn't take it out with the cleaner that they had given me originally even when I tried it a couple different times. So, I had them come and do it. Their customer service was good. The rep made the appointment right away and I set it up for a couple of days later. I would recommend Guardian Protection Products.

We purchased leather reclining couches from American Furniture in 2014, sales associate strongly recommended the Guardian 5 years protection for $200. As new owners of highly priced couches we wanted to be sure everything is covered as they say it would. Well, it didn’t seem as easy when I called to report my couch was in disrepair. Few weeks ago our love seat recliner stopped closing back up. I explained all the details. The rep on the phone asked me for specific details of when and how it broke. I mentioned a small accidental tear on the other couch and she said that it wouldn’t be covered. I sent photos of everything as instructed including a copy of the invoice which I located thankfully to the text message provided. I haven’t received a response.

This insurance is scam! Do yourself a favor. Don't buy it! After one and half year ago I bought this reclining sofa bed and the color of the leather start peeling off and the product is not covered by the insurance!

I have tried to make numerous claims regarding my furniture and were always denied. The most recent problem I tried reporting was that the spring on my couch is broken, causing it to rip my cushion when I removed it to clean. I clean my couch twice a week due to having children, so I know it happened sometime within the last couple of days. When I filed my claim, the representative gave me a response of it not being covered, even though my contract that was emailed to me by the representative herself, states that “Structural or component failure due to normal residential use that results in the breakage of frames, mechanisms, welds, swivel bases, recliner handles and assembled joints, component mechanical and electrical failures such as defective motors, massagers, vibrating units and heaters.”

My cousin, Sonja, got the Guardian Indoor Furniture Protection Plan for any soil or even bodily fluid on the recliner. My aunt, who is an elderly, had an accident and the stain on the recliner came through her depends. I called Guardian for a service request, and the reps were really efficient. They were courteous, didn't interrupt, listened, and got someone out there right away. I was excited about how easy it was. It took two days for Guardian to dispatch a technician, and the guy who came out did a really good job of cleaning that chair. It was really fast and amazing. I appreciate everything. Guardian came through and went above our expectations. The recliner is in great condition right now, and we are extremely satisfied with Guardian Protection Products.

Someone spilled sawdust on my couches and they had blood stains too. Filing a cleanup request from Guardian Protection Products was a very pleasant and easy experience. The rep just had quick questions and I did not have to look anything up with some of the purchases as she had everything on the account. Guardian sent out a tech in about two weeks. I would tell my friends to get Guardian Protection Products.

On Dec 2015, we bought a sectional from Jerome's Furniture. In Sep 2016, the cable for the reclining has broken. On same month, we submitted a claim with the full picture of cable. Called them to verify if they have received the email and said "yes", was told that it will take about 10-21 to process. After approximately 15 days, I called back and said the Technician from Tri-City Furniture will call soon. Set up an appt for the tech to come. On Oct, the tech came only to leave without the fixing the damage because he was told that the problem was electrical. It was very disappointing since we sent them a "full and clear picture of the damage". The tech said he needed to go back to the company and because he did have the part needed.

I purchased a total protection of the leather from Guardian at a furniture store for the leather chair in case something happened to it. When we had our grandchildren over, we found a slight drawing in ink on the chair. We followed their instructions explicitly as far as "Do not attempt to remove it. Call us." We called and they had somebody call us back in a few hours. The only thing we had was a matter of getting a picture to them of what the situation was, but it got squared away. The agent called us within a week and a half, came down, and took care of it. The plan has 100% met our expectation so far. It was an excellent service and we got what we paid for.

We purchased an indoor fabric protection plan from Guardian Protection Products. When I called, they took care of my problem immediately. Other people didn’t even do their thing but Guardian was really good. They dispatched a tech within a couple of weeks and he was excellent.

I called 4 times, I waited too long, I heard 2 lies, I did not get warranty services. 2/8/18 I called their call center. I pressed to claim service but their IVR direct me another agent. Agent answer and transferred me to another agent. I waited too long. I had to go pick up my son from school. They answer my phone when I was in front of the school. Agent name Quary (if it is true). She asked me some questions and told me if she opens case I cannot change my answers. I said I was out and asked if she calls back. She said she can call 6 pm. (first lie: they work until 5 pm) It was around 3:30 pm. We agreed she will call in 20 minutes. She has never called. When I called back their call center I heard learned their business hours.

My Grandbaby damaged my recliner by mistake (accident). They have so many excuses why they can’t repair your furniture. Ok so my furniture was damaged by the seam, so it’s not covered, but if someone took a knife and punctured my leather chair it would be covered they say (the supervisor pag) if you have ever dealt with Guardian, Protection plan. They are full of **. I was in the phone with a rep and supervisor for almost 2 hours, and they denied my claim, because it was by the seam. I will never buy from The Roomplace until they switch protection plans. I know several people that has been through this with this company???

Guardian Protection Products is a scam. They state they are nationwide and can service anywhere. False. We purchased a dining table in Sioux Falls, SD while visiting family. We live in Omaha, NE though. With our sales rep we called Guardian to confirm the distance wouldn't be an issue. They confirmed we would get the same service in Omaha as we would in Sioux Falls. Again, false. After filing a claim we received a letter in the mail that they can not service nor deliver in Omaha. They offered us $140 to keep the damaged table or an in store credit for the price of the table in the event they did not carry the same table. Thankfully, they carry the table as we bought the whole set so the chairs and bench would not match the same distress and wood pattern of a different table.

They are based out of North Carolina. I am in California. I know a Carpet/Upholstery cleaner who lives about 2 miles away, but it’s been 10 days now, and they still hadn’t FOUND someone who will take my claim... apparently!?!? I just called and they said they actually sent the order to a place that does “Repair and Wood Restoration”! I need one sofa cushion cleaned!!! This service is the worst. I recommend that you don’t purchase it when buying at Jerome’s or wherever else they offer it!

I had spilled coffee on the sofa and I called Guardian Protection Products. Their rep was very friendly and knowledgeable but the time frame was a little long. It took the technician a week to schedule everything but he was on time and everything was fine. I appreciated Guardian Protection Products coming out to clean the sofa.

I purchased a spill protection for my couch from Guardian, and I called for service when I had a spill on the case of the couch. The rep took my information and told me that they would have a company that was in the area to call me to schedule an appointment. Then it took about five days before a tech was dispatched. We only had the couch for a few months, and, so far, the protection plan has met my expectations. I realized I should have received a cleaning kit with the plan, but I did not contact them back to get one. Overall, I am happy with the service, and I would recommend Guardian Protection Products.

To report a new incident, the phone wait times are longer than 30 mins each time. A call back within 30 mins doesn’t happen either. I’ve tried reporting a rip in my couch, the occurrence is suppose to be within 5 days. I’ve been trying to get hold of someone for 3 days now without any luck. I believe this may be deliberate so they don’t have to deal with customers and any type of work. They are aware of how precious your time is. I wish I didn’t purchase the warranty. Star furniture is a good furniture company but this is what they offer for their furniture protection. Useless!!! I would rate this a 0 Star if I could!

I mistakenly used a category of what happened to my furniture and the company never let me change the info to be more specific which would describe damage that should have been covered. They would not even help me try to remove the stain. I would never use them again or purchase from a company that uses them. Don’t waste your money and definitely this company doesn’t give your piece of mind!! Stay away.

I waited 30 minutes for someone to answer the phone and letting me know if 3 minutes that they can't help me. I bought some love sofa 3 years with the guarantee on it. I thought it was a good idea since i have a infant that all throw things around. I decided to request a cleanup and they told me that they can not help me due that my sofa have many stain. I am asking my refund back due that they are not helping solve this issue and I never have used their service. Please don't buy their service. It will save you from this.

Guardian did an amazing job. Part of our sectional had gotten a disgusting dog slobber with bone residue on it. Guardian called me because they got the request from the furniture store company. And they were very pleasant. They had already handed out a time and a day that would work so that I wasn’t waiting on the phone. They were trying to figure out what days would work well so it was a really quick phone call. They were able to send someone within a week. The service technician who came out and cleaned the couch was so nice. And I fell asleep when he was trying to contact me. He was super patient, and he had to wait for 15 minutes, and he wasn’t getting a reply back from me. He was not upset. He was super understanding, so I appreciated that.