Guardian Protection Products Reviews

The little switch on the side of my sofa where the USB port is located went out completely and the chair was stuck open. I made a call to Guardian Protection Products and it took them 7-10 days to send a tech out. But he fixed the issue on the spot when he came and everything has been good ever since. Everything else went smooth but maybe they can send out a tech little faster. I would recommend Guardian. Everything was great and they were very helpful.

I bought an insurance from Guardian Protection. My couch broke because the material didn’t have good quality, and somebody from Guardian Protection came to fix it for a couple days but it was not too good.

I tried to submit a claim on a broken chair and a permanent water stain on my table. First of all they try to railroad you into committing to certain answers because they are already prepared to deny your claim if you say one wrong word or give a certain description of the damaged area. The questions they asked are to lead you into giving the wrong answers. This practice should be illegal and is a scam. They quickly denied the chair claim but asked me to send pictures of table. I have tried daily to get in touch with someone but they say the wait time is too long and someone will call within 24 hours but no one calls back. This practice is unacceptable and a class action suit should be filed. Please don't purchase this insurance with your furniture, it's useless.

We bought the Guardian Protection plan with our sofa, and it's been great. There were some stains on our couch, and the cleaners came in a reasonable amount of time and cleaned it up. Now, it looks great as the stains have come off. I would recommend Guardian Protection and would tell my friends that if they have kids, then they should buy the protection plan.

I purchased "Bob's Goof Proof" Insurance to cover a dining room table that I purchased 4 years ago. My toddler was able to scratch/gouge the table using crystals (my daughter collects crystals, fossils, stones, etc. and they were on the top of the table). I called to report the claim. The representative that I spoke to explained that my policy covered accidental gouges that occurred from a single incident, which this was. I sent them pictures of the damage and waited a week to learn that my claim was denied. They explained that although I met the above requirements they were denying my claim because there were "multiple damages". So, if he would have only gouged it once then it would have supposedly been covered? The salespeople at Bob's will say ANYTHING to get you to purchase this Goof Proof Policy but beware that you're wasting your money.

These people should literally be arrested for running a large nationwide fraud/scam scene. I am shocked at the size of this scam and how they are allowed to be scamming hard working Americans daily out of hundreds of thousands of dollars. The feds really need to shut these people down. Can lock someone up for a joint but allow these people to swindle hardworking Americans on a daily basis. Bought a 2 piece sectional from the room place and salesman talked this warranty plan up, "oh it covers everything". 2 years later both couches are broke in multiple ways from frame to legs, called Guardian, long hour hold, and then comes the police interrogation, they try to lock you in to a story of what happened only to find one of many ways to Deny you, well I wasn't going, I told them I am not a furniture expert, I can't diagnose the problem, or tell you how, I told them they need to send there so called expert "tech" and they can come diagnose the problem.

I would give NEGATIVE FIVE review if it was an option here. I Bought this insurance from Bob’s Furniture. They said they cover everything, replace the piece of repairs are not possible and all good things. I have been trying to contact them for more than a Year (sent pictures of damages and all paperwork and yet to get any answer from them for over a year now) and they keep giving all kind of excuses. It is minimum 30-40 minute wait time just to get them on phone. People are trained to just deny your claim right when you start explaining and now I am tired spending hours every week just to reach them.

Purchased a couch and loveseat from Huffman Koos less the 2 years ago. The cushions are attached to the back of the couch. My husband sat on the couch and the cushion ripped from the back. The material had a 8 to 10 inch rip across the back. I called the insurance asked them for a repair. After being interrogated, was told this is normal wear and tear, claim denied. I asked for a supervisor, said they are on other calls. I asked to wait, had me on hold ten minutes and said they would have to call back. 24 hours, still no callback. I will continue to pursue this, I paid to have my furniture insured. I just bought furniture from Bob's (I haven't had to use the insurance) apparently they use this insurance co also. I will not buy from Bob's, Huffman Koos or any furniture company that uses this insurance company. Buyer beware!!!

Guardian Protection Products had a tech come out with the warranty and cleaned for me the chair I purchased that my dog threw up on. The first time I called, they said they would send somebody out in 24 hours and they didn’t. I waited for a week and I didn’t hear from anybody. So I called back and they then get through it after the second phone call even though the girl on the phone told me that they would have somebody out in 48 hours. They did a good job of cleaning up after and they got it straightened out with me so I would still recommend Guardian Protection Products.

I bought a protection plan from Guardian that would cover the cleaning of my carpet and couch. I spilled coffee on the couch and there was dog urine on the carpet so I called them to ask for someone to come out and clean it. The rep that I talked to was great and set the appointment up. The contractors came out a week ago, right around the holidays, and they were great. The experience has been very professional.

I purchased Guardian from our furniture store when we bought a new sofa. After a couple years, I noticed that discoloration and lumpiness in the cushions. When I called Guardian, I was on hold for over 30 minutes! Just to make a claim about the sofa. After all the questions and warnings of "once I submit this, we won't be able to make any changes", she tells me that I am only covered by accidents. I am writing this to say, it's not worth purchasing this product-no matter how much the salesperson tells you it is. Not to mention it takes 40+ minutes to get someone on the phone. You're better off buying some fabric cleaner and doing it yourself.

A total scam. Please save your money towards your new purchase. Bob’s furniture will blame it on them and they’ll blame it Bob's ”manufacturing defect” so therefore it will never get fixed. The only insurance company that doesn’t really cover your purchase. Sad day. They will hear from my attorney next. I will never purchase goof proof insurance thru them ever. SCAMMER ALERT.

Had purchased the warranty plan for furniture. When time came to use the warranty, they found apparently an exclusion in very very very small print, that I didn't get when I purchased the plan. SCAMMERS. Do not use this company. It's not worth it. Save your money.

We purchased a five-year fabric warranty by Guardian Protection Products and it covered any accidental stains and rips. Everything has been great with customer service but hours are a little difficult. Guardian Protection Products only receives calls until 5 PM Eastern Standard Time. It's hard to get a claim over to them during work hours but they’re great once we get a hold of them. Everyone we spoke with has been very pleasant. They take our information down on their phone and tell us exactly what they still need from us.

Happy with service

I had the top of the line system from Guardian that costs $100 and it covered the frame and everything for up to five years. I recently called for a service request over a month ago for a broken frame on the couch. The CS rep was very good and it took around seven days for a tech to be sent out. Guardian was worth buying.

I got a premium package from Guardian Protection Products. When I submitted a claim, a lady took all my information and less than a week later, a guy was out to do the repair. Everything went the way they said it was going to. And it was my first time ever in making a claim on any furniture but it was well taken care of. I would recommend them to a friend and I already did to the furniture company. I told them my furniture experience was wonderful. They came out and repaired my stuff without a problem. So, I'll always get protection now on my furniture.

No matter what you tell them, they are likely to reject the claim unless it is a stain. I wanted the associate to transfer the call to supervisor and she said only way is to email a group. When I insisted, she said the supervisor can call back in 24 hrs. When I insisted again, she transferred the call to someone. Says it all.

Bought 2 beds. They found a way not to cover the first one. Now they need proof of purchase for the second one. Please read all reviews before you in my opinion get your money taken. This company will interrogate you like the FBI in bank robbery case. If you purchase insurance, and file a claim why can't Guardian just fix it, repair it or replace it. Don't be fooled by some savvy talking furniture salesman who gets kickbacks for selling you fairy tale insurance. Be wise. 113 complaints last year. I'm sure they will have 2xs has much this year.

I got the Guardian product that deals with anything in the furniture breaking down whether it be wood or tear in the leather. It was a good deal. So, when I bought the piece of furniture, I got the coverage for five years. And I'm glad I did because I had to use it. Their service was awesome. Everything from start to finish was wonderful. I was impressed with the level of detail and them trying to determine exactly what I was looking for and what I needed. And then, the young man who they sent to fix the issue was also very polite and very professional. He had to come and take a measurement and then, he came back again about a week later. Guardian met my expectation beyond belief. I figured I was going to get hassled but it went well and everybody was more than willing to help.

Our Guardian Protection plan covers any kind of stain. When I spoke to their customer service rep, he answered my questions. Their technician came in about five days. And he cleaned the spot off and did a good job. It wasn't completely gone but it was enough. He made us so happy.

After 30 minutes on the phone I was told that my problem wasn't covered because I could not tell them exactly when it happened. Jerome's should be ashamed of themselves for being affiliated with this scam company. The associate didn't seem to be paying attention as I had to repeat things several times. Not worth the $129.99 I paid for the protection.

I got a protection plan on my couch for stains as well as on a bunch of furniture for scratches and any issues with drawers. I filed a claim on the couch and the rep I dealt with was fantastic. She answered all of my questions and I had somebody out within a couple of weeks. However, the issue was a mechanism that was moving weirdly and the tech had to tighten some bolts, but it seemed to be working.

I called Guardian Protection Products because I had a birthday party and the kids spilled a little bit of juice. The rep was really nice when I called. The job took 15 minutes and they did a really good job. Now the couch is clean. I have had Guardian for a year with my couch and they answer when I ask them to help me. The plan is worth having because if an emergency like some stain goes to your couch and furniture, Guardian is good to have for protection.

I have the Indoor Furniture Protection Plan on both our chairs for five years. The back of one chair was working loose and the technician was here in just a few days. It was quick. He came in and tightened things up. The chair is working fine now. Filing the request with Guardian was a pleasant experience as well.

I got the five year protection plan from Guardian where I can basically burn a cigarette hole into the furniture. The only thing they wouldn’t cover is animal things, like my cat ripping the furniture, but they cover anything else. The furniture had a stain on the arm and I had no clue how it got there. I called the number they had on my father's furniture, I waited for 45 minutes and then got disconnected. I called again, waited for 45 minutes and got disconnected again so I was getting pissed off. They should be answering the phone a lot faster than that. I called the store and they connected me to the place, and once I was able to contact them and get somebody to do the work, everything worked out perfectly.

When I called to file a claim due to stains and a scratch on the leather, I already knew they were trying to set me up with the questions to "qualify the claim." Lo and behold, she came back a minute later saying that my claim wasn't covered due to some made up BS reasons, including the fact that I reported a change of color instead of a stain! What a joke, total rip-off.

DO NOT PURCHASE THE PROTECTION PLAN. We purchased our couch in 2015 and all has been well. I attempted to use the $70-5 year protection plan that we purchased with the couch, for the first time today. After answering 20 questions online (like a police interrogation) about the 1 ink pen stain, I was called and asked the same 20 questions again. Then I was put on a brief hold. When the woman came back, she said, "Sorry... the stain wasn't in the last 30 days so we can't help you." So I said, "Great! I will just go home, put a new ink pen stain on purpose and give you guys a callback!"

Stay away from this company... Biggest scam. You pay $400 for a warranty that is suppose to cover everything according to the sales person, but when you put a claim in... Forget it. You are not covered. This company has horrible reviews all over the internet and should be shut down.

Purchased Guardian Protection 5 year 1 plan protection program with new furniture purchased in Osage Beach, Mo 11/16. The furniture purchased was placed in a vacation home which isn't used on a regular basis. This past weekend, a 3 inch cut was noted on the front of the Right Arm of the La-Z-Boy Twin Sleeper. Today, I filing claim with Guardian, it was denied because I wasn't sure how the cut got there although I told customer service it looks like a cut from a box cutter when the chair was being taken out of its original packing. Purchased warranty for $110, huge disappointment.

It is now 12/15/17 and no response.

This is the worst company I have ever dealt with in my life. Just run away and NEVER buy their protection plan. I have two kids in my house and that's why I got this protection plan to cover myself against any accident. I called them when I see a tear in my sofa when I came back from work. I called them to file the claim and the customer service representative while filing the claim asked me if I was home at the time of accident and describe how exactly it occurred.

Terrible company, don't waste your money or believe their protection plan coverage. We called to make a claim on a chair that the chair broke when we sat down on it, the leg just snapped at the point where it is attached to the chair frame. Company said sitting on the chair is normal wear and tear. What a joke. They said it has to be an accident. We called back letting them know we had moved the day before, so apparently it probably was damaged with the move that we couldn't see but caused the weakness. They still won't back the protection plan. DON'T WASTE YOUR MONEY WITH GUARDIAN PROTECTION!!!

The technician from Guardian Protection Products came and told me his full name. I have three recliners and I told them it’s the power supply because if I put the power supply from another one, the recliner works. He said the motor wasn’t bad but he still needs to look at it and it was understandable. He switched out the power supply of the recliner and everything’s working fine. It took him less than 10 minutes to fix it. However, it took two weeks to get the technician to come out and I wish it didn't take them long. If it was something that I needed like an electronic and I had to wait two weeks, I would have been a little on the upset side. Other than that, Guardian Protection Products worked and I had no problem getting my product fixed.

This by far is the worst company I have ever had to deal with. They use different verbiage so they don't have to guarantee the warranty on the protection plan purchased. I would never purchase another warranty through them. Buyer beware... this is the only reason why I am writing a review. Save your money $$$. I got accidentally disconnected by manager Nikki and she did not call me back... hence they have your phone number.

I got the Guardian Protection for my couch since I have a cat and was told that it covered pet stains. Unless you don't use their approved stain removal which is only their product. Which was conveniently not told to me at the time. I called and told them what I use, and it was not approved so there is nothing that they can do. Don't get the protection plan, waste of money!

I bought a bedroom set a few years back from Gardner-White. They pretty much forced us to buy the protection plan!! We had it delivered and after they set up our set we noticed that the tall dresser had a bunch of scratches on it so we called and somebody came out and we were told that they cannot fix it. We didn’t push any further because the dresser was up against a wall anyways but fast forward to last month I called to have someone come out and fix the leg on our bed that’s broken. We have no idea how it happened so they said it was not covered! I have sent 3 emails now to get a refund for the plan since we technically have not used it. I have not received any form of communication back from them yet!!

This is the worst insurance that anyone can get for their furniture. If I could have given them a zero I would have. My sofa was accidentally stuck in the door and got damage. I call customer service. They were rude. I called the DM. He haven't returned my call. What is the point of paying extra money for insurance when you get treated like crap and nothing get done. I want to talk to someone regarding this. It's not fair and professional.

Guardian Protection Products was part of the packet when I bought my couch at Bob’s Furniture. I had a little nephew who peed on my couch and had some chocolate, and both of them dropped on the couch. I received a cleaning kit with the purchase of the furniture protection plan but it didn’t work at all, though. I put it on the couch and the spot where it was a little damp grew. It expanded and there was a big ring there. When we called Guardian, they were courteous and professional and it was an excellent experience. This nice fellow came out in just a couple of days and took care of it immediately and it was a very good service. It only took him about one minute because there was only one cushion that was messed up. I’m very grateful for this company and that was a good move that I made. They did a great job. I hope I don’t have to call them again but if I do, I know they’re there.

Purchased a wooden bunk bed set and the goof proof - when called to have covered got the runaround, when trying to cancel my goof proof and secure my $ that I spent - they declined. Waste of time, waste of $, terrible company and I will continuously spread the word and review the company as many times. This bed is unsafe and should my child get hurt on this POS quality of yours I will be sure to seek litigation.

I called to put in a claim on damage to furniture that I purchased from Bob's and I had purchased the 5-year plan (extended protection plan) Goof Proof Plus - Guardian protection as well. Recently I noticed that the reclining mechanism of one the sofas was broken (it was an accident that caused it to break). And the protection plan supposedly covers accidents. However - since the sofas are in the basement - I did not know exactly when the accident occurred. When I called to report the accident, they said that it was covered by the Plan but since I did not know the exact time when it happened - they would not be covering it. What nonsense is that!

Save your money this company covers nothing! Got my couches less than 2 years ago. My aging cat peed on one & kept coming back to the scent. Called & asked if they could clean both couches. The one they denied me because even though my kids wiped their ketchup hands and stuff on it that is considered everyday wear and tear :/ but the other one they would do, they came out. The guy that cleaned it was nice.

I pay for Premium Protection, and after 9 months, there is a tear in the leather from the stitching... And I am advised that it is not covered... So literally if I slice it up accidentally with something sharp... It's covered... But if the QUALITY of the product is poor, it is not covered. Disgusting.

Guardian Protection came with our couch, and when its springs popped, we had the technician come out. He said he couldn’t repair them and he ordered us new couch cushions but we haven’t seen them yet. And that’s been about two weeks so I’d give them a couple of more weeks to get the order together, then my wife will call them to find out where the couch cushions are. But Guardian was very good. They were thorough and very prompt at getting out. It’s been a good experience so far.

I called to put in a claim on furniture I purchased Feb 2016. They stated worn leather is not covered. I advises my loveseat has a tear in it and not worn leather. They asked how it tore and I replied, "I noticed it 3 weeks ago and not sure how it teared." Lady said, "Well did you ask everyone in your house how it tore?" And was very nasty. She stated, "Oh well it's not covered." This is the worst company. They should be shut down. The warranty says it covers rips and tears.

My wife got a Goof Proof from Bobs Furniture. She was told that if there's anything wrong with the couch, they'll clean the whole thing. Our furniture captures lots of stains on it from just being a few years old. I called Guardian on a Thursday and they came on Tuesday. I asked them to come and clean it and was told that they're not for full cleanings, but for spot cleanings only. I was a little disappointed to find out that I could only do one cushion at a time. So, I told them to come and clean one of the cushions and then I'll have to call back and tell them that the next one has a stain on it. That's annoying. But they did a nice job with the cushion that they cleaned. It looks perfectly new. It took the person about three minutes to clean the one cushion. So, a couch would take him 10 minutes. I don't see why I have to consistently get this gentleman to come out over and over when he could've just done it the one time he was here.

We have the Guardian indoor furniture protection plan and this includes the cover of the sofa. When we had a party, someone crashed into our sofa and the back seat was totally broken. The people sent by Guardian were quick and on time which we really appreciated. They took about a week fixing the furniture and it was a really good experience. It was hassle free so that was the best part of it.

I bought a sectional for my family room over at Bob's Furniture and of course I went and took the Goof Proof insurance that they advertise. Couches arrived and they were delivered defective; I call and they arrange for replacements. That was back in January this year. The sectional is not even 10 months old and there was a tear in one of the back couch and the foam of the armrest in the corner couch was sinking in. I call in order to get this resolved and they are claiming that they cannot repaired them and since it is not a manufacture damage, nothing can be done!! They actually quote that this is not considered an accident.

Purchased protection plan because I have kids and pets. This is supposed to be a hassle free 100% accidental replacement plan. This weekend my niece left slime on a single chair cushion which caused a stain. Rep this morning stated slime is not covered under the plan. So I asked the question, "If my chair cushion was torn or ripped how would you replace it." She said they will try to fix first then maybe replace it. My question was, "Why can't I get the same incentive for my cushion?" There is nothing about slime in the clause that says it wouldn't be covered. Spoke with the supervisor who did nothing and was very snooty. Asked for her superior and she told me she will email her but she won't come in until tomorrow. So I replied, "I plan on being alive tomorrow." And for her to contact me. All around bad product complete waste of money and time I spent this morning talking with these helpless people.

We purchased our couches from Jerome's on March 2, 2016. We also purchased the Guardian 5 year furniture warranty. Recently we had an accident with one of our couches. We called to report it. They denied our claim because the substance was not one that they would cover. So much for "oops proof! Life happens, we'll be there".

There were some breast milk and other baby bodily fluids on my couch because I have a newborn and I thought it was going to stain. I called Guardian Protection Products and had my couch and ottoman scratch guarded. The customer service rep was extremely patient, thorough and was very clear. When I filed my request, Guardian called within a day but I was out of town. They followed up again and we got it taken care of the following week. They exceeded my expectations and delivered on their promise.

My mother purchased coverage from Guardian Protection for the furniture she gifted me. She purchased it through Bob's Furniture and we received a cleaning kit with it. My cat urinated on the couch and I had to have it cleaned. Their customer service rep was very pleasant and answered all my questions. We even made a couple of jokes. I like that in a customer service person. They weren't able to send someone right away since everybody was busy. It took a day before someone came out, which was fine. For the most part, they have met my expectations and I would highly recommend them.

My experience with Guardian was terrible. I purchased one and it was five years protection for anything that happens to the furniture. I called a service request recently for my sofa as a few springs came loose. I called them a few times and each time, the waiting time was 45 minutes before anybody even picked up which was too long. They told me I needed to fax the receipt and the picture. Then it would be 11 days before they would call me back to tell me if I was approved and then they would set up. 11 days was too long and I questioned what I needed to be approved for. I already paid for whatever happens to the furniture which was the only point of the service.

I purchased a power recliner from Bob's furniture store 10/26/15 and also purchased the Goof Proof protection plan which is honored by Guardian Protection Products. The cushion on the arms of the chair began to sink. It appears with a little pressure that the upholstery would just tear. When the technician came out, he took a picture from underneath the recliner and said the boards were broken from the pressure of your arms. He said it had to be reported to the Goof Proof department. Once I explained the situation and requested to report a claim, I was informed that the insurance doesn't cover the arms because it wasn't an accident.

I wish I could give no star if it is possible. We realized that the furniture was broken when we wanted to move it, because the fracture was inside the furniture, so I decided to use my plan protection that BOB'S FURNITURE offered me. What they were able to do was, send me some emails saying they could not do anything for me. If I want to buy something else, I will never choose this plan because I have no trust in them.

I got a Guardian protection plan from Furniture Mart, Fridley MN on my purchase and today I called them to report the following damages. They said it's not eligible because we don't exactly know what caused a external rip or stain on the couch. First of all this is a Accidental damage that happened after a party with full of children. Children would have used their toys or anything to rip the surface of a leather couch. They used some colors and made small stains (either crayon or some kind of polish or some food during the party) but they don't remember which one they used to make those small stain marks. The Guardian protection plan said, it's not eligible because we don't know what caused the stain or rip. All of it is covered by the plan. Here is the plan below.

One star is too generous. Horrible experience, I believe that Guardian and Jeromes (the retailer we purchased the protection plan from) have a completely different understanding of what the plan covers. This misunderstanding between the retailer and Guardian should not be imposed on the consumer. We asked specific questions before purchasing the sofa and the protection plan and apparently we were lied to. Guardian has refused to help with any of the issues, even specific issues that were discussed at the time of the purchase of the protection plan. In addition to the lack of assistance, Guardian offered cringeworthy customer service at best.

I bought a couch, loveseat, and dining room table from Mattresses For Less in Webster, TX in August of 2014. They sat in the warehouse until July of 2015 when we finally moved and went to get them. In the July 2017 (2 years of use) my 9 year old son (70 lbs) slept on the couch every night because it was summer and why not? By the beginning of August 2017 we noticed the springs sticking out of the center cushion. Over the next week it got drastically worse. Also, something had snapped and the back of the middle cushion was leaning backwards on one side. At just a quick glance, my husband determined a screw had fallen out.

It was actually Guardsman insurance that I had the issue with. Guardian called me about the review to follow up. Great response and follow through.

Contact Guardian Protection Products to exercise my plan for repair of an accidental cut on my leather love seat. Provided all the necessary documents & photos and was told by the customer service agent it was approved and a technician would be contacting me to schedule a repair. When I followed up I was asked if the customer service agent asked me if the cut was penetrating and they had not. I was told by a supervisor that the customer service agent was new and unfortunately due to lack of training didn't follow their internal procedures. I provided another photo and again it was denied. As a customer I'm being penalized for this company's lack of training. It's too bad, once my policy expires I was going to see if I could extend. They lost a customer.

We had a problem with the electrical of our couch. Guardians came out and fixed it so that was good. The customer service team was wonderful and we were satisfied.

The Healthy Back store sold me an office chair with a warranty from Guardian that covers absolutely anything. After 2 years, my seat fabric started showing pilling. After the runaround of submitting online claims and pictures, the response back from Guardian is that the warranty does not cover pilling. I think their business model is to reject almost everything with the expectation that only a few people will challenge them. This works for them, but it is a very dishonest business practice. I'll never buy a warranty from Guardian again.

We bought an entire living room set from La-Z-Boy and paid $350 for a 5 year warranty through Guardian Warranty. Recently one of the electric recliners broke. We contacted Guardian, sent them pictures as they requested, then heard nothing. Three weeks later they sent out an 'inspector' who, in his report, deemed the chair "non-repairable - manufacture defect". Then, after another couple of weeks we contacted the warranty company and we continued to hear a recording saying "Your claim is being reviewed."

After 4 years of owning my furniture I’ve never called in for a fix or a replacement until today. When speaking to the rep I was very clear that I had a party the previous Saturday and some damage occurred to my furniture. So when I started to tell her that there was minor things I didn’t care to report that. My only concern are the two burn holes on my sofa. She continued to ask me about the minor damages. So I explained them in detail per her “need for very detailed information” so that she could supposedly put my claim into the department for review. Magically Guardian has geniuses that are able to review an entire case file in less than three seconds because she said, “Oh well I’m sorry you're not covered for incidents occurring in a bundle.”

Bought bunkbed and dresser from Bob's Furniture. I was told that Guardian Protection Products was great when you have young kids. I explained that a 9 year old moved his TV on the dresser, it caused damaged. I was told to send pictures, (which I did). Also the ladder caused a deep gouge on the bunk bed, didn't notice it until I moved the ladder. Nothing was covered, this protection is a waste of money. I'm asking for a refund, hope I don't have to keep requesting it like people are saying.

I had three attempts where I tried to use Guardian Protection Products. Each time, it is like an illegal inquisition to squeeze out an answer, which would justify them not doing what they were paid for. The first time I tried to do it, that's exactly what the case, after I went through a whole spiel for four or five minutes on the phone. They said, “Okay, we’ll say what we're going to do for you. We're going to do nothing because we can't cover it." They said they want a description of the five areas of stains. There was one occurrence but too many stains and the brochure said they’re the ‘accidental spills’. The next time, which was two or three years down the road and has brought us in the last year, my two-year-old used my couch as an art canvas with an ink pen.

I called Guardian Protection Products regarding a request for a failure of the reclining action on two of four recliners purchased for our theater room. I was told they would only honor the repair on one unit because the second unit failed over 30 days ago and was not reported. The first failure occurred approximately 60 days ago. I told the representative I was in the hospital for over 30 days with a quadruple heart bypass operation with complications at the time of the first failure. I am recently well enough to start following up with items that occurred during my illness.

I bought $8000 worth of furniture from Bassett Furniture in Fort Lauderdale Florida. About 2 years later I moved the furniture from my house to an Apt while my house is being renovated. The couch both got dirty marks on them. I called and opened a claim and was forced to fill out a very cumbersome claim form which I did.

I purchased a warranty for stains on a white couch I bought from Wayside in Akron. I put in a claim when I noticed discoloring on the seats from wear & tear. When I called you need to give them specific times of when the stain happened & what the stain was from. I couldn't really do that since it was more from just sitting on it so my claim was denied. I put in a claim last week because my Grandson got chocolate on the couch & was told that was covered & they would be out to clean it. Guardian called today and said since the couch was never cleaned from the first claim they denied my second claim. Totally different stains in different areas but that didn't matter. So basically if you are denied once they won't cover any other stains.

My husband and I purchased a couch and loveseat from a retailer and was convinced to purchase the added "insurance" plan. My couch and loveseat are both recliners and have both failed miserably. I called to Guardian with a copy of my policy and my sales receipt. I had to fax the receipt, text pictures and they set me up with a technician to come to my house. The company never called, I got the info from calling back to Guardian AGAIN and called them myself. Apparently they do not take calls, only emails. So I sent an email and explained the tech was a no show. I was told he is only in my area on Fridays.

I purchased a leather sofa set from Bob’s Furniture and purchased a Goof Proof plan from them. I called Guardian because my leather sofa, the leather peeled off on one side of the sofa. When I called them I was ask to explain the damage so I started by telling them it look like the leather peeled off the seat. I was put on hold without me explaining what cause the damage. When they returned I was told Goof Proof does not cover peeling leather. The other 2 pieces are fine. I not happy having the main piece the sofa damage. Can’t give a good Review for Bob’s Furniture anymore. Will let all my friends know about this that Bob’s has no say about the furniture repair or replacement. It’s in The hands of Guardian.

Two years ago we purchased a five year protection warranty through Guardian Protection Products at the same time we purchased two new leather sofas at Ashley Furniture. Today, after requesting a hole in the sofa be repaired, as well as loose stitching, Guardian Protection has refused to honor their warranty and will not fix either issue. Their policy clearly states that rips, cuts, punctures, burns are covered under the warranty. Even after speaking with a "manager" the policy is useless.

I have a furniture protection plan with Guardian for a dining room table and a hutch. The kids made some accidental scratches and chips on the table so I put in a claim for it. It took me three weeks to get an appointment because the furniture store put a date of delivery that was further, and it was impossible to straighten out. I put a claim in around September 12, but the estimated delivery was 9-28. Guardian kept telling me that they first had to fix that. They made me fax them the bill and they promised to get back to me twice but no one ever did. I sent them an email, asked them twice to respond and acknowledge but they didn't. They were unhelpful and they left me hanging for a couple of weeks. I finally had the furniture store intercede. Guardian submitted another bill changing the date and I made the appointment. And after all this, I'm terribly disappointed.

We were sold the upholstery protection when we bought our couch 9 years ago. The sales person told me that anything you get on your couch they will take out for you. A pen cap came off & the pen leaked ink all over my love seat. As per other reviews, our claim was denied after about 3 weeks. $150 complete waste of money. Their customer service via telephone was horrible. Extremely long hold time only to be transferred to another department and sit on hold again. Do not waste your money on the insurance through this company!

I bought GUARDIAN VALUE 1 PLAN for $199.00 for 5 years 2016 to 2021 when I bought Furniture from American Freight Invoice#() then submitted service claim#() but it got declined because you have to call us once issues happens not after 30 days so need them to cancel my plan and refund the money back to me. They told me to send cancel plan and refund money email to their refund department. I sent to refund@guardianproducts.net. I sent so many emails, called customer service so many times. Every time customer service says send to this email, I tell them I sent so many times. They say ''Sorry we don't work in this department, keep sending them''. No one is telling me when will I get my money. What should I do to get my money back!

I paid 500 dollars for a protection that covers spills, frame work and the cloth... I went to put in a claim for a spill and screws coming out of my centerpiece. Guess what, my claims were denied. To make a long story short, if you got 500 dollars to give away then this company is for you, if not... PLEASE LOOK FOR OTHER COVERAGE... A WASTE OF 500 DOLLAR'S because your claim will ALWAYS BE DENIED... I'm so angry. I could have done something else with the 500 dollars. A useless piece of crap company. Run, run as fast as you can... Don't pass. Go and don't collect two hundred dollars...

I purchased a sectional sofa from Gardner White with the extended 5 yr warranty thru this company. The sofa is tearing and splitting in the upper left. I called to get it repaired and was basically told if I had lied about the issue they would have fixed it. I told them I want my money back, not a partial, FULL REFUND. I've read the reviews and I see how Guardian has stuck it to several individuals regarding this warranty. Basically they don't want to fix it! Also, when I asked for a copy of the warranty it stated clearly that I had purchased this product. When I asked for the refund they told me I needed to send a copy of the receipt. REALLY!

I had some stains on my couch from my dogs and called Guardian Protection. The technician came out within a few days. He called the next day that he could come out, but I wasn't available so he came that Saturday. I was at work when I called, so I wasn't looking at the couch. He only cleaned the spot I reported but I had more than one spot and I would have liked it if he would have been able to clean more than one spot. I had to report it when I called.

So I bought a sofa set worth 1000 with “insurance” from Deardens and was told that I had warranty for 5 yrs. Warranty being important to me because it is a must when you have kids. So kids will be kids right, I've had these sofas for two years and since the material is some sort of fake leather it rips easily. Point is, my kids peeled a few small holes and since this material gets easily ripped it made big peels and now the sofas look way too overused. I contacted Guardian and they won't cover the damages, I contacted Deardens again and was told it had coverage for only one year. Now I'm stuck with a debt for sofas that have even gotten to hurt my baby. In a corner where the wood is sticking out my son nearly opened his head. Horrible. Please seek elsewhere for protection in your investments.

Purchased their protection plan after buying furniture set at local furniture store (Conlin's). Like most insurances, it wasn't even a year into owning the furniture where I found myself making a claim. Once I was on the phone, the representative was quite friendly and asked me a series of questions. After honestly answering the questions, the representative informed me they would be able to help cover it. After asking what my next step was, she said, "Well actually I can't do anything about it because you don't know how the damage happened". After also consulting with the Conlin's service manager and sending Guardian pictures of the small puncture in my couch (which they claim to cover), they still said they wouldn't cover it because I wasn't able to tell them exactly how it happened.

I contacted Guardian in regards to a spill on my table and having the table repaired. They denied me coverage. I was not home when the spill occurred. I have an idea of what it was but am not 100% sure. And so because I don’t know what exactly was spilled they won’t service my table. I would have never bought the protection plan from Bob’s if I knew my table wouldn’t be covered. Needless to say I am very disappointed and now have to pay out of pocket for a repair to my table that is probably the size of quarter.

I called in a broken frame board on my recliner which was purchased in 05.2016 at Ashley Furniture which worked to even talk me into this protection plan. When going through the claim after explaining that it was noticed about a week ago but don't know how it happened and not certain of the extent of the breakage as it can not be seen only heard and felt. The claim was denied within less than 5 minutes even though it shows it would be covered on the paperwork received when I originally bought the plan. This plan is a waste of money. And quite frankly the customer service nonexistent.

I called about a claim close to three weeks ago and after sending in photos and invoice of sofa that has a broken frame, I have yet to hear from the company. Tried calling and get an automated response saying they will call back and never do.

I have a five-year warranty with Guardian on a sectional and I requested for service when I had spilled wine on it. The customer service reps were very kind and in just a few days, their technician was out here. It was very fast and I'm very satisfied with the overall experience.

DO NOT waste your money on this. They act like you have to beg them as if you were asking them to donate an organ. It’s a freaking fabric that ripped. They have come up with endless excuses as to why they can't fix one of my chairs. One of my chairs has a rip due to an accident while I wasn't home. I called them and they said "since you don't know what happened we can’t help you." I know what happened my freaking chair has rip, how do you know it was an accident. Obviously, it is going to be consider an accident. Who would do that on purpose. They are obviously dishonest. Such a waste of money. Very dissatisfied with the experience and service. Worst customer service in the world.

I Purchase a bedroom set from Jerome's and thought it would be a great idea to purchase the Guardian Protection plan. Upon leaning on the headboard I heard a crack, so I go to see and indeed the leg that is attached to the headboard cracked. I thought wow good thing I'm still in warranty. Gave them a call and to my surprise. I'm told they don't cover because it was not an accident it broke! I in shock and asked Rhona #** to please repeat the reason, "because you did not fall on top of it it's not considered an accident" and that is the reason it does not cover. Wow. I'm not asking for money back, I want it replaced, because without the headboard the bed does not hold in place. Someone help...

I called Guardian Protection Products two separate times, when one child threw up on the couch and when one got the marker on it. Their reps were always very pleasant and they dispatched a technician no more than a week. For the $200 that Guardian cost, it was well worth it given the peace of mind that when something happens, they’re going to come up. It’s all been a very positive experience.

Our cat had an accident on one of our reclining piece of furniture, so we called Guardian Furniture Protection to make an appointment. I talked with them, but it was over a week and we didn’t hear from anybody. So, I called back to see what was going on and they advised that somebody will call me very shortly. A couple of days later, I finally got a phone call from somebody who advised that the only time he can come out would be from the hours that my wife and I are both at work during the day. We work 35 minutes away from home, so leaving work was not an option and we weren’t able to make it. We requested a weekend and he said “Yes, okay. We’ll call you back as soon as we have an answer for you,” but he didn’t come back for another couple of days.

When the salesman at Bobs Furniture sold me this Guardian Protection plan, it seemed amazing. I have a ten year old daughter and accidents happen. So adding the protection just made sense. What’s that saying... If it seems too good to be true, it probably is. I called for the first time after having my furniture for only 6 months. I reported a chip, 2 scratches and some paint that was fading. And guess what was covered? None of it! They said because I didn't specifically know how the chip occurred in the furniture, it wouldn't be covered. They told me to reach out to Bobs Furniture regarding the fading paint.

I have purchased the five-year plan with Guardian Protection Products. When my toddler leaked some urine into the furniture, I submitted a claim and their customer service representatives were able to schedule the appointment very quick. They were also really friendly and very helpful. Then the person they sent put some kind of special chemical on the furniture and I haven’t had any problems with any smell since then. He was helpful and told me to clean it up with mild soap. I thought he would be able to properly show it to me and give more information about how to take care of it. While my experience with them was very good, I would like to have some more information about the service that I purchased, the furniture, and the material.

I just called Guardian which took 20 mins of me being on hold before I actually got a real person!! There is a tear on my sectional we bought from The RoomPlace. It has a tear on the seat cushion & I was denied when filing my claim because the source of the tear was "unknown". I didn't purposely tear my couch. I don't know what happened. It could have been from my keys, my Exacto knife from working on a project, me sliding down with my boots, a lot happens in a day so I can't pinpoint the exact thing that happened. So they said they can't file a claim because the cause is "unknown". I noticed the tear 2 days ago, so how can I be 100% sure of how it happened?

I called to have a stain removed and have two of my electric recliners fixed. Because the recliners broke a few months ago they would not fix it. They called it pre-existing? Are you kidding me? They say they will fix the soil stain because it happen last week. Basically they tell you that if you do not call in the first 30 days of a repair needed to be done your repair is null and void. Do not waste your money. I have reported them also. Stealing $159.00 each from unsuspecting people just trying to protect their investment. They basically are getting money and refusing to provide service. Great scam they have to rip off people. They got me!!

My husband and I purchased a living and dining room set In January of 2017 from Ashley's Furniture in Tallahassee, Florida. The sales person sold us on the Guardian protection products. He said it would cover anything that happened to the sofa. I asked very specific questions concerning the protection plan. The sofa is a recliner. We recently noticed that there are a couple of tears on the back of the sofa due to the sofa reclining against the wall. We called the Guardian to file a claim and talked to two of the rudest people I have ever dealt with in my entire life. I told the person what had happened. I wasn't exactly how it had happened at the time but I said I assume that it happened when the sofa reclined against the wall.

I called in a claim for my dining room table that was purchased in 2012. I explained that my table leg broke off. The customer service rep asked how it happened. I explained and apparently it wasn't consider an accident to them so they denied the claim. Why would anyone just want to break a leg off the table. Common sense. Obviously it was an accident. I told customer rep I bumped into it. But I was told it is too late to say I bumped into because claim has been denied. I send pictures showing the table leg broken. They said that the claim is still denied after pictures send because again I did not say it was an accident or didn't report that it was an accident.

We purchased two recliners from American Furniture Galleries in Sacramento, CA. We added a 5 year protection plan for $149.00. The salesmen said if we had any problems two chairs would be repaired or replaced. After a year and a half, one of the recliners had an arm that was cracking up badly. We called to warranty company and was told it was not covered because it was not an accident. We have cancelled to remainder of coverage (since it was worthless) and got a refund of $101.48. Do not waste your money on this company.

So I purchased this protection for all my furniture in my house when I brought it a little over a year go. My headboard cracked due to us moving the furniture... accidentally. I was like okay that's fine. I know I'm covered by the protection program. I called to file a claim. The rep was very nice, answered all my questions but then told me my claim was denied for everyday use. I was so hurt now my bed is falling apart. I spent so much money on my bed room set and purchased this plan because I was guaranteed up to five years. I am more than hurt I have no bed. I was so sure that they would cover me. I trusted in them for all my furniture. What should I do now. From that crack in the headboard my whole bed frame is falling apart.

I got a Guardian furniture protection plan for a couch that I bought from Ashley Furniture. It had a small stain that was put on by a kid. The service technician came out quickly and he was great. He was helpful and gave me specific tips on how I could take better care of my furniture and it’s been good.

Re posting my Google review to get a few good reviews out there since all I read are bad reviews. I was hesitant when calling after reading the reviews and the 10+ minutes hold time was not helping. However, once Keyona answered and we started talking about the issue I was really starting to think the reviews may be a little harsh. I told her exactly what happen (accidental spill on table that pulled the finish off) and she explained the process to me. She sent the request over to processing and while we waited we were like old friends talking about gardens and puppies and everything in-between. Well, after about 4-5 minutes, she got the results and I was eligible for a claim. I would have given a 5 Star, but I did have to wait about 13 minutes when I called initially to talk to someone. To all the bad reviewers... Please read your policy. 1. Before buying it and 2, before trying to file a claim that is listed as not covered.

I bought furniture about a year ago. Guardian Protection told me I had full protection against juices and other things. I got grandkids and they spilled all their stuff on my sofa and my recliner, so I called Guardian Protection and told them about that. Their customer service representatives talked all good. They were able to send a tech within a few days and that was quick. The guy did a little spot on the arm and middle section, but he didn’t work on the whole couch. I expected that he’d clean the whole thing. Also, Guardian Protection told me that they’d send me a cleaning kit in the mail a couple of months ago. I never got that kit. But the guy who came out told me not to worry about the cleaning kit anyway because it won’t do better than what he did. I'd never buy their protection plan again.

Our dog had an accident on our sectional couch. It was miserable. I filed a service request from Guardian Protection Products and since I had already gone through the process, requesting for the service went smooth. Then a couple of days later, a technician came to our home. It might have taken longer than it did last time, but they said it can take up to certain number of days. I'm happy with Guardian and the plan we have with them was wonderful. We're actually telling everybody, "Hey, you need to do this. It's a really good deal."

We have the Goof Proof protection plan from Guardian Protection Products and we just made a claim because all the seams in the cushion covers were ripping apart. The representative was a great guy and he helped me out a lot. They came in a couple of days. I just need them to come back and put the cushion covers back on. The last time we used them, we had to get a whole new couch. The first time, we kept ordering cushions because they kept getting flat. We couldn't deal with ordering cushions every three months, so Goof Proof told us we can go to the company. They gave us the money back so we can go get a new couch because we had the warranty.

DO NOT BUY. I read the reviews and bought the Goof proof plan for our sofas, the only goof/dummy was me being fooled into believing there'd be coverage under this plan. I purchased a sectional, and sofa set in November. Last weekend my 4 year old was given a sippy cup full of juice with allergy syrup mixed in and the cover fell off. It spilled between the cushions and the back of the couch. I tried their cleaning kit but it did nothing to help.

Apologies, my prior review was listed for the wrong company (Should have been Guardsman, not Guardian). I have no issues to date with Guardian and I apologize for the error. The fact that I was contact by their customer service to assist is certainly a good sign if I need to utilize their warranty service later on).

I faxed, emailed and called. I have not gotten a resolution yet. The first response was they didn't know the name of the leather on my loveseat. I called the store that I purchased the furniture from, and the warranty and got the name of the material and called Guardian back, gave them the name. That was 3 weeks ago, now they will not respond at all.

We have a protection plan with Guardian Protection Products which they said we'd have for several years. And if I didn't need it, I'd get my money back after so long. But if I needed it, they would come and repair or replace my furniture. I have a leather sectional couch and my three year old granddaughter drew a picture for me on the cushion. I called Guardian Protection and their reps were very nice. They handled my issue in a timely manner and sent the man out within a few days. The man was very nice too. He worked on the drawing for a while and he amazingly took it off. I didn’t think he could do that, but he did. I was happy and very impressed. Guardian Protection met my expectations. I also got a cleaning kit from them.

Horrible. I was told by a Jerome's salesman that the Oops protection program would cover tears/rips, stains etc. I had two tears on each of my Couches, I called to see if I could have it repaired. I emailed the photos gave the cause of the damage and was told that it was not going to be covered because it was "too expensive" and they believe it was caused by an animal. Firstly I don't own any pet besides a fish, for them to assume it was caused by an animal is unacceptable. Secondly, I was told it was too expensive to replace. I paid to have this protection program for situations like this only to be called a liar and denied service. The employees' customer service was unacceptable and the reason for being denied are based off false claims. There's a reason this program has poor reviews, DON'T waste your money on a "protection program" that doesn't protect anything except their business.

We purchased a kitchen table, chairs, and a rocker/recliner. Upon payment of our order, we were 'sold' a Guardian Product Protection Plan. We were told we had 5 years from the date of purchase to use the service. Our rocker/recliner needed service. We filed a claim with Guardian only to be told we were outside of our warrantied time frame. We were told 5 years. 1 1/2 years later we were denied coverage and we were told the kind of damages for which we needed said repairs were not covered. We were specifically told our kind of damage was covered by our protection plan with Guardian. We were so wrong! Save your precious money. Never do business with this company. They will take your money and never be there when you need them. We are very sorry we had to learn the hard way. AVOID AT ALL COSTS!!!

I purchased a Goof Proof plan through Bob's Discount Furniture and after 4 years, I finally needed to use it for the first time. After carefully reading the contractual agreement, my accidental damage claim fell within the guidelines of the warranty documentation that Guardian Protection Products should honor. I called in to submit the claim and after explaining the accident which involved a glass table breaking, resulting in glass shards slicing the fabric open of the corner of impact, the representative stated that this incident clearly falls within the stipulations of the warranty contract.

I have an indoor furniture plan from Guardian Protection. I called them for a service request when I couldn’t get my chair to go down to get in it. It was locked in that position and the controller wouldn’t move it. I use that as a day and night chair because I’m disabled. Guardian’s customer service team was very good and understanding. They got somebody out as soon as they could. The technician checked my chair and there were three defects. It was going to be too much to fix, so they replaced my chair. Guardian did well. They were very aware and conscious of my disability. They were also diligent in trying to get me settled because they knew I had no other ways of resting. They went the extra mile as well and I was surprised because I received a very personal care. And they called and checked on me, too. I’m satisfied with the plan.

On July 31st 2016 I purchased a $500 Callie Shag area rug at the Jerome's in Corona Ca. I also purchased their Oops Proof protection plan (Guardian Protection Inc.) in November 2016. I processed a claim through Guardian for accidental damage caused by a spill (Sprite). I was given the runaround until the end of January when a technician finally came out to examine the rug. The technician said it looked as though the fabric (where the spill had taken place) was breaking down so he could not touch the rug or attempt to clean it. I was told I would be receiving a call from Guardian. I followed up with them 2 weeks later because once again I hadn't heard anything back and I was told my claim was denied because there was no "visible stain".

I was told by the salesman that sold me my new couch that if I purchased the Guardian Products warranty that it would cover EVERYTHING from accidental damage including rips and tears or poked holes, etc. I called Guardian to make a claim after my son tore out some stitching with a fork and they refused to cover it because they claim it was an "exception" to the warranty coverage. What good is this warranty if it can't even cover stitching? Don't waste your money on this useless coverage.

They have you pay all this money to have the services to clean your furniture but will make excuses on why they will not clean it. That was a complete waste of the money I spent. Why would I pay all that money for you to clean one stain and call every time a stain happens. I have a two year old I will get a stain almost every day. I will never recommend you all to anyone.

We got a new puppy and it peed on the couch, so we called Guardian for a service request. They were pretty nice. However, it’s just difficult to get the ball rolling because they didn’t have me in the account. I had to call Bob’s back and then Guardian and give them a receipt number. When I called back the second time, Guardian said, “What’s your number? I just went and tried looking it up again and they went right through." So they might’ve added me to the system before I called back the second time. But it’s definitely easier when I called back the second time.

All my furniture is from Bob's so they have the Goof Proof, which is through Guardian. I filed a complaint about a couch when I noticed it had a burn mark. Then within two and a half weeks, they sent me a letter on what the decision was and what options I can choose from. It was either a $300 settlement and not do anything, or I can read through the option for a reselection of the item, they would credit my account and then I could go to Bob's and replace the item. I actually didn't respond to that letter for about two weeks but when I responded and selected my option for reselection, they sent it over to Bob's and told me to give it seven days.

A bench that goes with my kitchen table - Warranty Guardian Protection will not fix the rip because they consider it a separation normal wear and tear from the seams. I have purchase within the last 4 years. One purchase complete home furnishing over $20,000 cash money. 3 problems three different pieces and every time I call I'm given an excuse why they cannot repair it.

We purchased a recliner from Bob's Furniture and it came with Guardian's Goof Proof Protection. Our chair was under a year old and we noticed a piece of fabric was hanging off the side on the bottom. When we investigated further, we realized that it felt lopsided. And so, we turned it over and noticed that part of the frame was broken.

I got an indoor protection plan from Guardian for my sofas. It's good value. The service rep was pleasant. It took them a week and a half to dispatch a technician. There was a puncture on the leather of the furniture and the technician repaired it pretty quickly. He did a good job. He was knowledgeable and he did the repair professionally. Everything was done to my expectations.

I bought a sofa from American furniture and they recommended us to get this insurance for stains and other problems. They have come up with ridiculous excuses about why they can't clean any stain I had. They are obviously dishonest. Such a waste of money. They are contributing for making consumers disappointed and a worse world.

I purchased Guardian's regular plan just for couches. It came with a free cleaning kit but I don't like it because it leaves a stain after I use it. I have a small dog who suffered an accident on my couch. Guardian's technician called and gave me a time that he’ll be here. It took five days for him to come out but he showed up earlier than expected. He's amazing. He took care of the problem fine and everything was finished when he’s left. Everything came out wonderful for me. And I got a good experience with Guardian.

I’m not happy with Guardian. I called up to process a claim and there are some really misleading questions that I felt we’re just not warranted. They said, “Did you see what happened?” I said, “No.” They asked, “Did anybody see it?” When I said, “No. I wouldn’t think so," then they said, “Well since nobody saw it, we can’t cover it.” I told them it’s a water stain put on the product and they didn’t care. They didn’t ask what happened, they asked if I saw it. Those are two entirely different things.

DO NOT PURCHASE A WARRANTY WITH THIS COMPANY!!!! This week I will be filing a complaint with the Better Business Bureau. I recently called to put in a claim because my son's bedframe wood was broken. When they asked how it broke I told them that my son was sleeping and accidentally fell off the bed causing his weight to fall on the side rail and breaking apart from headboard. The rep put me on hold and told me that it was denied since he was sleeping. So now I paid for a warranty and a bed that we have had less than 2 years that is not useful at all and my son is sleeping on the living room sofa... I am super PISSED!!!

We paid for Guardian Protection to come out and clean the sofa, and they were pleasant. We gave the customer service rep what we needed and she told me what the procedure was, as well as the work. They said they had to verify if the stain that was on the sofa was under the warranty, and that they would send somebody out, which they did. The service technician came a couple of days after it. They said that for the furniture, regardless of how many times it needed to be cleaned, we need to call them to clean it. We've only had Guardian for six months, and so far it has met our expectations.

After my initial comments, I have had several pleasant and helpful interactions with Guardian. I spoke with at least two service reps who worked with me to find a resolution to my complaint. We have received a reimbursement check from the company which I hope will cover the cost of repairing the damage to the chair. I am pleased that the company responded and worked with me to resolve the issue.

I bought an electric recliner 2 1/2 years ago from Ashley Furniture with a Guardian Protection Plan. I reported 0n 2/13 17 that it stopped working. 11 days later a repairman came and took pictures of the broken chair. He stated that the company would have to approve work before he could start. After 1 month I received a letter saying repairs were approved and that ordering parts usually takes 8 to 12 weeks. After this a repairman would be scheduled. It has now been more than 13 weeks since reporting the problem. Guardian tells me that they expect parts in June and that this is a normal time frame. Calls to Ashley Furniture got no better results. Both guardian and Ashley stated that a supervisor would call back. I got no phone call from either. Don't waste your money on this protection plan. They seem to do OK on cleaning but not repairing.

I got a sofa from Bob's with a protection plan from Guardian. The sofa developed an accidental rip so I called in for a service request. Two days went before they dispatched a service technician which wasn't that long. The tech tried to fix it, but it didn't really work. So, I called them back again to see if they could replace it and I'm still waiting for them to get back to me.

My two-year old son spilled his bottle of milk on the couch. We tried the solution we got from Guardian when we bought the protection plan and it did not work on the stain. We called Guardian and the technician came within a couple of days. It looked like a simple stain but he put a lot of sweat into it. He spent over an hour and ten minutes to remove it. The protection plan did exactly what it's supposed to do.

Purchased an two piece sectional from Bob's Furniture in October of 2013. The chaise piece all of a sudden developed a collapsing of the cushioning in the corner of the set. I soon realized it was not the stuffing of the cushion, but a piece of strapping which held the frame together had broken. I called Bob's Furniture who sent out a tech. His determination was there was no manufacturer defect. I had purchased Goof Proof through Guardian. I called Guardian and was asked if I knew how it happened. I did not. Due to this statement, they deemed it was not an accident and sent me back to Bob's. Bob's still refuses to fix or replace the piece. Shameful!! Seriously, it has to be one or the other people!!! Someone needs to fix this!!! My next stop is the Better Business Bureau to report them!!

I've had good luck with Guardian Protection Products. The plan I purchased from them was for the sofa, wherein they'll come out and clean it if there's any soils or anything on it. I was also given a cleaning kit with the purchase. I've already requested service from them twice where one was when my dog got sick on the couch and the other one was when my couch got stained with food. The service rep I spoke with was very good and the technicians who came were very quick. But they respond quicker with any kind of bodily fluid. I got a call for the dog mishap, either that day or the next day while for the food stain, it was within a day or two. It was a very positive experience and I would certainly do it again with Guardian. The protection plan has in every way met my expectations and I would highly recommend it.

Called and spoke with Ronda 4.25.17 about an accident that happened 4.22.17 and was told because there was a "pre existing incident from back in December it won't be covered." Are you freaking serious??? This has got to be a joke. This is a disgrace and I'm completely upset that it's not covered although I purchased accidental insurance. This company is a complete ripoff and I don't understand how they are still in business and have the rating they have on BBB with over 333 complaints against them. I won't let this go, either replace my furniture that is broken or refund the money I paid for protection plan!!!

My husband and I purchased a power recliner loveseat with console in February of this year (2017). On Friday, April 21st I noticed two tears in the back cushion of the right arm facing section. After reading the terms of my Five Year Goof Proof Protection Plan, I called to file a claim. I gave the representative my information and explained what happened. I was told that anything I said could not be changed after it was stated, which I thought was odd. Well...apparently that is how they get you! Because I did not state that I visually saw how the damage occurred, they told me it was not covered. I have never heard of such a thing in my life!!! If a car hits a telephone pole and no one sees it, is it not still an "ACCIDENT"???

Guardians Protection Plans are terrible... they say that the cover any tears, rips, or holes but in actuality they really don't. I completely wasted $130 on a warranty that doesn't really cover anything because they can deny your claim for any reason. Even from the very beginning of the process it was a headache. When I first made my claim I was told by a representative that I would get a call back in two weeks after they reviewed my claim, but I never received a call. So I called back and was told that my claim was denied because the tear was excessive... when it was literally just one square piece that was torn from the couch.

I bought a sofa bed from Bob's furniture store in October 2015. I also purchased the Goof Proof insurance plan. Within 8 months the bed frame separated from the frame of the sofa and there is a tear on the center cushion. I was told by Bob's that the separation is a warranty issue and I should contact Guardian for repair. I contacted Guardian and was told that it is not a warranty but a manufacturer issue. I also told them about the tear on the cushion and was told I should have put in a claim as soon as it happened and waited too long so the claim was denied. Guardian has too many ways out of honoring the claim, they will find a way to not honor the claim or put the blame on the store it was purchased from. I will never shop at Bob's again and will warn everyone I can about the poor service and bad practices the store and Guardian have.

Our 3 year old sofa set has frame damage. They say they only cover stains. Why in the world would I have bought a warranty that only covered stains on my set that is so dark brown it is basically black? This was a ripoff. I will be buying my own protection plan going forward on my new set that is NOT Guardian.

After writing this review and filing a complaint with the Better Business Bureau, I was able to get some resolution. A very kind lady by the name of Dusty, called me from Guardian. She had me send pictures of the tear as well as an overall picture of our furniture. The very next day she called me first thing in the morning to let me know that they would take care of it. After a few days they notified me that they were just going to replace the armless recliner that was damaged. The Room Place then called me to schedule a time for delivery. I do wish that the company would have done this from the beginning without me having to file complaints and go through all the tears and anger, but I am relieved that they have finally took care of the chair and then went above my expectations by giving us a whole new replacement.

The warranty that they offer is crap. Bought warranty on new sofa from Jerome’s. Had an issue with it where the frame came out of the wood. Called Guardian in January, took 2 months to finally get them out to look at it. Had a tech come out saying that they saw the problem, and that it was covered. Was told that a tech would call set up time and day to fix it. They never called so when I called a week later to find out when they would be there to fix it. Still they never called and sent a letter saying they are denied the claim because they feel it was normal wear. I called to talk to a supervisor and was told that they will not do anything about it. The only thing that you warranty covers is the wood frame if it breaks, even though the frame is broken. But not enough for them to take action. The warranty that you buy is crap. You have to fight them to have anything done. Don’t waste your money.

SCAM! FRAUD! Don't waste your money on Guardian Protection, buy your own independent warranty. We had a 2 week old leather couch set and the electric recliner had a rip across the back. Guardian DECLINED to cover (we spent $1000 for this warranty) Stating that "no one saw what actually happened so it is determined an unknown occurrence which is not covered under the warranty". One of our kids probably scraped it across the wall... that should be covered!!! They will play semantics games with you all day long. They try and get out of covering damn near anything. They are a scam and they just want your money and they will not help you when you need it the most. The manager PAIGE was less than helpful and rude. This company needs to be shut down.

There were stains on the living room set because of my grandson. I contacted Guardian, and they called me back in about a week. The customer service rep that I dealt with was very good. The two guys that they sent out to do the job were very experienced. They got all the stains out, and did a great job.

When speaking with the representative they stated be very specific and exact on what you say in your wording. The service or complaint being submitted was a fabric warranty on a couch. When asked where the area affected was I stated near the seam on top of the cushion. They immediately said, "Oh, your coverage doesn't include seams separation." It was explained to them that there was fabric on both sides of the opening and it was a fabric tear and the stitching was still intact. They repeated again since it was near a seam it wasn't covered. They didn't even ask for a photo of the damage. I'm extremely disappointed in the service, "call wait time" and the outcome. I would be willing to bet they hardly if ever issue a claim. Wouldn't be surprised if they weren't owned by the furniture store somehow.

Guardian Protection Products did a good job. For some reason, our table cracked and the rep I talked to was pretty good about it. The process was easy. They asked for pictures so I sent it to them and told them about what happened. They sent a technician two weeks before they even called me back. Once they came up with whether to replace or pay for it, it was quick. But until then it was slow. Other than that, Guardian's protection plan for accidental damage met our expectations. All in all, it was a fairly decent experience.

I purchased expensive leather furniture and was offered furniture protection. Of course I bought the protection offered from Guardian. It clearly states that it covers punctures in the leather. So I discovered a small puncture in my recliner. I contacted Guardian 2 weeks ago and today I got a letter saying they don't cover the damage. Scam. Do not buy this plan ever. I want my money back. They did the very same thing to my daughter for her sofa. How can you allow this company to continue to scam people?

I called to make a claim on my furniture. One of my kids, within the last 2 week, scratched our leather couch and it has a 4-6 inch scratch and is peeling. Then the kids, within the last 3 weeks, have caused 5-6 rips along our leather on our bench that goes with our kitchen set. After filing the claim, it was ALL denied. They say scratches are not covered, well that's not what we were told. Each person I spoke to at Ashley Furniture say that scratches should be covered. And as for the rips along the bench, those aren't covered either because they're not accidental. So, seriously, kids digging knees into the bench leather isn't accidental?? So my kids meant to rip the bench and scratch the couch?

We have a five-year plan with Guardian. When we got a gouge on a table, we emailed them for a service request. After a couple of days, they sent a tech to repair it and it was well done.

One of our power recliners wouldn't recline. And we have a 5-year furniture protection plan from Guardian Protection Products. It was easy to file a claim. The customer service lady was very nice and very helpful. I called her and by the end of the week somebody was calling me to set up an appointment. They handled it in a timely manner. It's not as long as I waited for the Ashley Furniture guy to come out. I would recommend the warranty for sure. Guardian Protection is fantastic.

The frame broke. I accidentally broke leg off the mattress frame. The Roomplace advised me to purchase Guardian insurance plan on all my furniture for 5 years. Since is over 1 year they advised to have the frame replaced by Guardian. I called and Guardian will not replace the frame. I asked for manager. The sales agent said there is no manager there. I called back and sales agent said it has to be a accident to be replace. I want a total refund.

Proof of purchase. The online experience. First off, so Guardian is contracted through Jerome's. They should have access to customer info such as, well, who purchased a warranty. That would be way too easy, this is loophole #1 so they can deny coverage. You need to submit proof of purchase which they should already have on file. For some reason, on a newer model i7 iMac computer, the picture of our warranty we had to upload wasn't accepted by their system. So now we wait on hold for 25 minutes to speak to a human, wherein we were then told we would receive a call from a supervisor which came 7 days later.

My bed was broken so I got a Guardian Furniture Protection Plan for it. I received a cleaning kit with that purchase. My experience when I was filing a request was good and a customer service rep took care of everything. So far, Guardian Protection Plan has definitely met all your expectations.

I purchased the Goof Proof Plan for the couch that I got from Bob's Furniture. I had crayon paints on my white linen couch, so I called Guardian. They were prompt and sent out a technician in a couple of days. They were very nice, polite and efficient, and gave good customer service. I would recommend.

I have the indoor furniture protection plan from Guardian. Our furniture had a leather peeling so I called them for a service request. My experience with customer service representative was fine. They mailed me a letter explaining that the sectional that we filed a claim for was not available. So it was a letter basically of what were my options for the claim to be settled. I'm satisfied with Guardian and would purchase from them again.

MAKE sure that you read & understand the terms of the Guardian Protection Plan offered when purchasing the coverage for your furniture. AND, make sure if you have a claim that you repeatedly tell them it was an "accident". I purchased a leather recliner in Nov 2015. My husband sat on it with some kind of grease on his back and it ate away the material and now has a dull sheen to it. Because I said the furniture "deteriorated" on the service line they said it would not be covered.

Bought $9000 worth of furniture for a vacation rental and put the protection plan on top of it, because hey, it's a furnished rental. Tried to file a claim for a headboard that was coming apart, and because I didn't know how it happened, they denied my claim. Totally worthless protection plan.

I have a Guardian Furniture Protection Plan that removes stains for my living room set. I had a cat that was sick and peed on my furniture so I called for a service request. It was great with the customer service rep. They got somebody out quickly. The plan and the agent on the line were good. However, I don't think that the people who come out are very trustworthy and qualified. I don't feel they are very professional in what they do. It seems like they wanna hurry up and get their job done and get out of the house, and not necessarily concerned with why I want quality service.

I have called in the Guardian customer service to report the damage occurred to my leather sofa that I bought from colemanfurniture.com. It is just 10 days since the furniture was delivered. On the day of delivery I did not see any damage on the sofa and after a week or so I saw a 1 inch length tearing on sofa. When I called in the customer service I have said the same that I do not remember seeing any damage on the day of deliver. They asked me how it was happened. I said "I am not sure how it was happened, but I see a tear on sofa."

I purchased the Guardian Protection Plan from Jerome's Furniture when I bought my dining table on 10-31-15. The warranty plan is for 5 years. On 2-6-17, my wife was sitting down at the dining room table with her elbow resting on the table. She stood up while her elbow was on the table and it caved in. The material was supposed to be made out of "marble," it should be stronger than that. Contacted Guardian, and they said it's not part of the warranty because it damaged the frame. That is total BS. Why are they doing business, when they are declining a majority of the customer's claim. It's a scam. Shame on Jerome's for doing business with Guardian.

I needed to make a claim on a small stain (less than an inch in circumference) on a fabric sofa cushion. I never received the plan via email, as I later found out, they did NOT have the correct address. Even though my paperwork had the correct address. I called to let them know that I needed to make a claim on this small light colored stain. We noticed this stain after our two Grandchildren left from a visit in our home. Therefore, the stain type was unknown. When I called, the customer service specialist Adam asked me what I thought it was. I told him, "I did not know." He kept saying things like "can you take a guess as to what it might be?" I kept saying, "I did not know, as we were not aware of it when it happened." He kept pressuring me to say what I think it might have been. I said, "I don't know...if I had to take a guess, I would say suntan lotion, but I am not sure."

Home Store sold me the plan with a blanket statement of everything is covered from kids spilling liquids to them ripping up the upholstery on sofas and chairs we bought. Fast forward one of the chairs did get ripped and first claim was denied because we told them what difference does it make when everything is covered, same claim denied the second time when we told them it was a jeans button that did it. Finally after viewing the pictures they claim it was a manufacturing defect but I told them I know exactly what caused it and when. This is a ripoff company like all other extended warranty companies, why did I fall for their rotten sales pitch - shame on me.

I called Goof Proof for a service request because the top of my table was damaged after somebody split a hot plate across the top of it and it got scratched. They got back to me after three business days by emailing me my options for replacement or refund. Guardian told me that I had to call the furniture store to schedule a delivery. However, the table is not in stock so I'm waiting for the store to call me back and tell me the table's available. Also, some things were not explained upfront. Guardian told me that they give a $50 credit for delivery, but my delivery fee is $100. I don't feel like I should pay for delivery. The service is fair. It hasn't met my expectations a hundred percent.

I bought an Indoor Furniture Protection Plan from Guardian. Then I had a pet stain on my couch and so I called them. The customer service representative was very pleasant and easy. They set up an appointment and the service technician was sent almost immediately. They're very professional.

I got Guardian for my sofa and six chairs, and I'm really happy with them. When a bowl of soup spilled on my couch, I called them for a service request and their rep has been helpful and made me aware of what I said. It didn't take them too long to dispatch a service technician despite being right at the holidays. It was great customer service and it was handled in a timely manner. The protection plan has gone beyond my expectations and I've had to use it more times than I imagined I would. It's a great service and I'm glad my furniture store recommended it.

I purchased furniture at Levin. I then purchased a Guardian Furniture Warranty that covers rip, cut, punctures and burn to cover it. I had a visitor at my house over the holiday with a hair pin in her hair. It rubbed against the headrest of my furniture which put a RIP in the headrest. I called, sent pictures. They sent someone out to fix. All he did is take pictures and said the material was worn on 3 years old and said nothing about the RIP. Guardian sent a letter out and said they would not cover it. WHY? Very upset. They will not back up their warranty.

I purchased a Guardian furniture protection plan for our indoor furniture. I called them for service request because the right arm of my red loveseat has like a white spot on it that keep reoccurring. Their customer service people are very friendly and very accommodating. The technician came quickly and was very nice. He came to clean it twice but it didn't work the second time. So, I need to call them back and see what we need to do. But so far, so good. I would recommend them.

My wife discovered that there were two ink marks, one on each of two cushions on the sofa and it looked like ballpoint pens. We used the cleaning kit we received with the purchase of the protection plan. It didn't work so we called Guardian and they sent us some stuff. They asked us to get back to them if it didn’t work. It didn’t work. It had absolutely no effect on the ink or the leather. So then I called them back and they said that it would take three weeks and they would go through some stuff and figure out what the conclusion would be to this problem. Three weeks after my call, a technician came out and looked at it.

A tenant spilled food on my couch and a tech from Guardian arrived in a day or two. He was really nice and did a job that exceeded my expectations.

On my chaise part of my couch, there were burns on the armrest and the cushions. Guardian came to fix it but they weren’t able to so they replaced the chaise part of my couch. Filing a request was really easy. I had to have paperwork and then I took pictures and sent them in because my couch is only a year old. I sent the pictures as well as all the paperwork and it didn’t take that long. The next thing I knew, the reps came, took the chaise out and brought me another one, and they were excellent. I even had a follow-up call from somebody just to make sure I was happy. This is the first time I’ve ever had to use anything and I was completely happy and thankful. I'm glad I got it and anybody that buys furniture should absolutely get the protection.

There was pen ink on our couch so we called Guardian for a service request. They responded, checked the date, came out and did it. It took them five days but it was during the holidays so it was pretty quick. The lady even brought us flowers which was really nice.

I have purchased the sofa/love seat 2 years ago. When I tried to report the damage immediately, would not be able to contact representative within 30/40 min. Even they mention that, we would not lose the line of the call and leave the callback number and you never get the callback. This happened multiple times. Finally got hold of them after one ridiculous hour of wait time on the phone. Now they are rejecting claim due to the reason, I did not get the explanation from my 5 year old kid who did the damage. Also, I did not report immediately.

I have Guardian's five-year protection plan that covered any spills or rips. When my daughter got sick and she threw up on one of the cushions, I tried to clean it but it didn't work so great so I called Guardian Protection. Their rep told me that somebody would be in contact within a day or two but it took them a little bit longer. It took six days from the time I called to the day they got here. But they cleaned the cushion and it came out really good.

I called for warranty coverage as the base was not working. I needed service on it as I was having a big orthopedic surgery and needed to be able to have my leg elevated when I got out of the hospital and rehab. They said I would not get service as I told them it had been around two months when I checked it the last time. Their policy was thirty days. I needed someone to come out. They refused. I have broken bones and could not get down on the floor. The actual maker of the base offered to come out and see if they could help. So my opinion is do not pay for this warranty. It's over two hundred dollars and you cannot trust them to cover it. It's really very sad. Check all of the reviews. They have a lot of bad ones. I am very disappointed.

I purchased the plan for a couch and table from Jerome's. At Jerome's they oversold it. Comes to find out it doesn't cover what was originally thought. Fine. I called for a refund. Did not hear back for weeks. Once I mentioned the BBB I was told the refund's representative was on vacation. Now they are unable to coherently understand that I have TWO POLICIES that need to be refunded. Not just one. Even after I say there are TWO, the representative does not want to confirm that there are two policies included in the prorated amount they suggested. I've included photos of my receipts so hopefully they understand they need to adjust the prorated amount based on two policies, not just one.

I called to file a claim for damages I saw for the first time two days ago to the facade of a bunk bed. When asked how damage happened, I replied I did not know because I was not there. I was pressed to answer something after several attempts to explain I was not there. I said finally, "Wear and tear, I don't know." And my claim was denied. It was denied based on that wear and tear is not covered, and that my answer could not be explained or changed after the fact. Totally bullying tactic. Consumers beware, this company does not care about the facts of your case, but rather your wording so that it can slither its way out of its obligations. Total racket, worthy of an investigation by the BBB. I want my money back.

Two person house... Husband and wife. Bought a couch we never sit on. We had a accident of some sort and the cushion on the leather couch got rips/tears. The Guardian pamphlet I received from the sales person at LA-Z-BOY clearly shows accidental rips/tears are covered. Right up until you try to use the coverage. Then they throw every excuse they have at you as to why they won't cover it. The reason ours wasn't covered is because we don't know how it happened. We did have young kids playing near the couch one day and we think that's how it happened. Not good enough for these guys. This protection is a ripoff. They don't cover what they are supposed to cover. Avoid wasting your money on this.

We had a pet urine stain on our couch, so I called Guardian, and they were very helpful and friendly. I got an appointment set up, but I called the next day because we needed it expedited, and they were able to get somebody out within two days. They've been wonderful, and I was very happy with it.

The furniture I got from Bob's had a spot on it so I called Guardian. The lady on the phone was a tad deaf that I had to repeat everything at least five times. I had been told to tell them literally the exact same name on the list, otherwise, they'll get so confused. They are given a list and are told to check it twice. I was trying to be detailed in explaining myself but she was confused. So I opened the list, told the lady about it and she understood.

We purchased a bunch of furniture in june for our living room, which we will be paying on for a long time. One of our chairs wood was cracked and the seat is stained and the color faded. I have young children and could not say exactly how these things happened so they denied our claim. The sole reason I purchased this was because I was told basically anything my kids could do to our furniture in regards messing it up would be covered. Anyone with kids knows things happen when you are not in the room, or you dont notice it the second it happens, etc. etc.

I purchased new furniture on 10/22/2016 with a warranty with Guardian. I went home and read the reviews as soon as I had time to considering that I had 30 days to cancel and on 11/07/2016 I ordered a cancellation with refund in writing and on the phone. I called back a couple of weeks later and was told that the refund was getting processed and would take 6 weeks for the refund. I called today 12/28/2016 and asked about the refund and was told that I need to send a copy of the invoice even though they got a copy from Ashley Furniture. I faxed it to them immediately and was told that I must wait at least 24 hours for them to get the fax. I will call back tomorrow but they are giving me the run around to try to keep my $349.99. The phone system don't work properly for you to get to the correct department as well. Imagine that.

We got a light colored couch and we're having a baby so we got a furniture protection plan from Guardian. The customer service reps were great and very helpful. We had a stain on the couch from our dog so I filed a claim and the contractor came two days later. He was wonderful.

I bought a $2000 table and bought the extended warranty knowing I have 4 small kids. I sent a claim for two incidents that occurred within a week of each other and they denied it because they claim they didn't occur at the same time - I never said they did! I think this company will do anything to avoid fixing a claim. DO NOT WASTE YOUR MONEY!! They should be ashamed of themselves promising to cover any accidental damage and then denying claims as they see fit. I spent a lot of hard earned money on my table and the extended warranty and now it's ruined!

The first mistake I made was listening to the salesperson at the furniture store. I purchased a 5 year protection plan and the decorative stitching pulled loose. No fault of my own. I called and was told stitching is not covered. So, the plan covers if I slop coffee but it doesn't cover elements that are not quality and can't hold up more than a couple years of easy and gentle use. So the loose stitching snags on things and I have strings hanging all over it. Waste of money.

We called Guardian for a service request sine our cat peed on the couch. The rep I filed my request with was excellent, and it took two days for a service technician to arrive. However, I asked several times for the cleaning kit and they kept telling me they would give it to me, but no one ever did. Also, the couch still smells like cat pee.

I have animals in the house, so, I thought getting a Guardian Protection was a good idea as I might need those with my couch. Their customer service rep was quick because from the time we filed a request, it only took two days for them to come. Their technician was polite and on time. So far, they've met our expectations.

I got my Guardian Protection through Bob's Discount Furniture and they were selling it as Goof Proof as one package, and it made more sense to buy for the piece of furniture that I made because it covers the whole thing such as scratches, marks etc. for about five years. Bob's customer service was great. I called Bob's and all I had to do was take a picture and send it as a text message to some number. I had someone call and come over, they took a look and they fixed it. The technician was good. He came in within the prescribed window, did his work and left. So, I'm happy with that.

Very poor response time for a repair on a power recliner. The chair stopped working in October 2016 and was just told the repair part won't arrive from "overseas" until February 2017! More than 3 months to repair a chair is unacceptable. Would not recommend this company. They should have just replaced the chair.

I have a 5 year warranty on a sectional couch. The policy is still in effect. One of the motors that powers the sectional went out. I called Guardian and was asked questions about the couch including what side of the couch the motor is on etc., I was then asked when the motor went out. I wasn't sure but I believe it was about 2 months ago. I was then informed that my claim was denied because I didn't report it in time. First of all what difference does it make? When it broke the policy was still in effect. These people will do everything they can to deny claims. Their idiotic policies make no sense and I would advise nobody to buy their asinine policies. I really wonder how the people can work there and have a conscience at all.

I have a dog and a child, and there's a lot of peeing and I just figured that my furniture was going to be abused. For the cost, which was minimal, I invested in the protection plan. I've submitted a few claims and it went really smoothly. Everyone's really friendly and experienced and usually they send out the best maintenance company that always services this area. But the last time I called to submit a claim because my dog urinated on my couch, and it has an odor to it. They sent out the best maintenance and they cleaned the sofa but that did not get the smell out of the couch, which I was surprised about. I don't even know if that happens, what I'm supposed to do about it.

We got an indoor furniture protection plan just to cover regular damage for the sofa. I’ve had problems with damage in the past so, I thought it would be helpful to have. The only thing I have problems with was transferring my pictures because I was required to transfer pictures of the damage prior to setting up the appointment. The pictures didn’t go through. They were able to do it anyway but I don’t know if they really have even gotten my picture. But, other than that, the people I dealt with and everything else were very nice.

I’m a single parent and I got to take care of what I got. Things can happen such as things spilling. I pay enough money for my Guardian Protection plan, which is for five years, and it covers everything such as pet stains. The service reps were nice and so were their technicians.

I bought a sofa and loveseat in a lighter fabric color so I thought getting the protection plan would be a good thing in case of accidental spills. Well over the Thanksgiving holiday I had two incidents occur. First: I had family in with their dog. Their dogs and my dogs made a mess on the couch. Second: the seat cushion got snagged with a key. Since it was over the holiday I took the washable cover off the cushion with the mess and put it on gentle wash. Apparently that voided the warranty. I was told that basically I should have left the mess and called them and waited until they could come to clean it. So now I not only have stains, but a ripped cushion as well that will not get fixed on a sofa that is just over a year old. Thanks for nothing - maybe you should tell the sales people pushing the plan down people throats in the furniture stores to warn customers that they need to live with mess and filth or it will void their warranty.

Guardian Protection Products did a great job. We purchased their protection plan for our indoor furniture. We spilled little coffee on the sofa and the representative that we talked to was fantastic. They sent us a technician in five days, so it wasn't too long at all. They were very respectful and very nice. They left the house better than they came in and I was very happy with the service.

I paid over $2,000 for a loveseat and sofa that match. Then I paid $259 more for Guardian Protection. Now I have a stain on the leather back cushion. They say that's not covered. This is not the first time I got screwed by these people. Watch out!

I got a chocolate stain in the middle of my sectional and I knew there was no way that I could handle that. The Guardian reps were most helpful during my request. I had known that I needed to keep my receipts from the purchase of the furniture as well as the information on the plan. It had the phone number, so I called the number and then the reps walked me through what I had to do from there. There was a hiccup when I sent in the copy of the invoice, so they told me what would work next and I took a photo and sent it with my phone. They were very kind and thorough. It took a week for a technician to come and I would have liked it if they could have come sooner, but I was satisfied. Everybody was very professional from start to finish and they helped me meet the criteria to get the cleaning done.

I got a Goof Proof plan with the loveseat that I bought. Then my grandson had an accident on it and I called Guardian Protection Products. They sent Stanley Steemer over and they were here eight to twelve minutes. I also told them of the urine smell and they told me they don't cover that. When the tech cleaned it, he said that if there was any smell, to call the company back and they would deal with it. I was all right with the first call. I made the second one and I wasn't too excited about the answers I got. Guardian kept telling me there was nothing they could do about it. They got it cleaned but I still smelled it. They don't cover the odor and I wasn't impressed with the warranty service.