Guardian Protection Products Reviews

A spring came out at the back of the chair and it's broken inside. Luckily it didn't come through the material and I didn't use the chair right after that. I called Guardian Protection Products but then it was a holiday weekend that's why it took so long for them to get in touch with me. They called back in about three days and then they sent somebody out three days after that. The guy that came in flipped the chair over and took the spring out. He then replaced the spring and put it all back together. I'm really satisfied with their service.

I bought Guardian's protection when I got my sofa set from Bob's furniture. One day I had a few kids playing around it, and they poked 3 holes on the sofa before I noticed. I filed claim, but got declined! The reason is 3 holes is NOT considered as single incident. I tried to explain that incident is in one act. Guardian didnt agree. Then I asked for just fix one hole. But Guardian stated because there are 3 incidents, none of them will be covered. I believe what they have done is not honest. I wont trust them ever again.

We got the electrical reclining chairs and we purchased the extended warranty. It's an extra five-year warranty in case the motor would go out. Guardian's reps were very helpful. We used them before when one of the frames got messed up on the chair when we first got it and they fixed it fine. But this time, it was a little bit more work. They made me call the store and I had to fax an invoice to them. I had to text pictures of everything to them too. To get it scheduled took a little bit longer than the first time we used it but it was pretty easy to do. The gentleman they sent out was one of the nicest servicemen I have ever dealt with. He was amazing and one of the best ones I have ever had. I would welcome him back anytime.

I bought a four-year protection plan from Guardian for an indoor couch and a loveseat. We had a spill that I wasn’t able to take out with my own products. Working with the customer service rep was great and quick. They sent the guy out on the day they said, and he called before he showed up which was very convenient for the family. We're very pleased with it, it has met our expectations.

We purchased a couch from Furniture Mart in Shakopee and paid $259.99 extra to add the Guardian warranty. It was supposed to cover most any kind of damage that could occur; rips, tears, etc. As you can see from the receipt, the warranty wasn't cheap. Within the time-frame of the warranty we had a small rip on the couch. My wife called to make the claim and the claim was denied. We were told that, even though we knew that the rip had recently occurred, because we did not know the exact cause, it wasn't covered. When I called back to appeal and explain that, like most people, we don't have a camera on our couch 24-7 but we can in fact verify that the damage was recent (likely caused by one of our 3 kids) was accidental and had occurred long after delivery. They stuck with the denial and now claimed that my wife had been given 24 hours to appeal the claim and she declined.

I bought the Guardian protection plan basically for everything I have bought. When we pulled our bed away from the wall to begin painting on the wall, we did not realize that with the adjustable bed in there, it puts too much pressure on the headboard and we ended up with a slit going right up the headboard. I sent an e-mail because it was on the weekend and then they called me back, which I appreciated.

I was really satisfied with the way everything went with Guardian Protection. Everybody was very professional and polite, I have no complaints. They did everything they said and it was great. I recommended them to some people.

I bought a $50 "waterproof" mattress cover and it is not waterproof. My daughter wet the bed and it leaked right through so now I have a urine stained mattress. When I called Guardian to get my money back since they are blatantly being deceptive and selling a poor product I was told that they could send me a replacement cover. Um why would I want the same horrible product? And what am I supposed to do with my ruined mattress? It says it's supposed to provide me with a 10 year warranty on the mattress, whatever that means. They clearly don't stand behind their product. Extremely dissatisfied.

I bought a table and a chair for the dining room. And when the dining chair had a scratch on it, I called Guardian since we had the plan to cover and exchange the chair. I was so glad that they made a good exchange for that. They sent me the email right after I claimed it and then they scheduled the delivery. So far they're doing a good job and I'm very satisfied with that.

I purchased a sofa and chair from Star Furniture in June 2016 along with the furniture protection plan. The plan states ballpoint ink pens are covered on the brochure however when I called in today, I was informed that while my stain is eligible and covered, my claim was denied because it must be a "single relatable occurrence." I asked, "What does this mean and why is it not listed on the information I was provided?" I was rudely informed that it is in the plan and a copy can be sent to me via email but there is nothing they can do since I stated I do not know where the stain came from. I told the representative that I have small children, I am not home 24/7, I asked what happened and no one could tell me.

I purchased the protection plan in June 2016 for an accent chair purchased at Bob's. I called because there is a very small puncture on the seat cushion. I was told because I did not know the exact cause of the puncture it was not eligible for repair. I explained I did not witness the puncture therefore I do not know the cause. What a waste of money this plan is. Buyer beware! All I needed was a replacement cushion cover, an easy solution. I even tried to cancel my protection on the phone and of course that was not their policy. What a SCAM!

We got Guardian for a sofa and then called for a service request because there was a stain on the couch. But the call left a little to be desired as I took about half an hour to get through to somebody and in fact I had to hang up and then my wife called back another day. I was surprised that my information wasn't easily looked up. We called back but they didn’t have any record and didn’t believe that I had the plan. It took them a week to dispatch a service technician after I filed my request and he's actually the guy who cleaned our carpet in our home.

We got Guardian about five years ago for indoor furniture -- a couch and two ottomans. We filed a claim close to when we purchased and they helped us clean. Then just recently we used them again with our couch for a pet stain. Everything was great with the customer service. They took a day for someone to come out and the cleaning kit we received has always been great. We’ve had a great experience and I would recommend Guardian. I actually have a friend who bought new furniture and I told her she should get it because it was really good, they’re really quick to come out, and they took care of everything.

I've had Guardian clean my couches a couple of times due to my children. It's been great. I received a cleaning upon purchasing the furniture's protection plan. My wife uses it all the time. I use it any time I get anything on the couch. I try to clean it up as best I can, but if I feel like I didn't get it all cleaned up, I give Guardian a call. The first time I actually had them come out, it took about three weeks. Then for my second claim, I called in a day later. My daughter was drawing and she got marker on the couch. I mentioned it to them and they said I got to call it in at another time. They couldn't get it all cleaned up, and they couldn't take and do it while they were here. I had to call back and go through the whole process again.

I have been trying to submit a claim for over 3 months now and have just received an email that my store invoice was not legible. This is the second claim submitted. The first claim was handled without issue. Our second claim is for a cracked/damaged chair that someone fell on. I received a call from Guardian around 6-8 weeks ago on July 12th to tell me that my invoice was not legible. I asked them how they could not read my invoice when there was no issue with my invoice the first time around. Guardian said they would look into the first claim and probably use the first copy once found. I was told that if they cannot use the first one they would call me back. I received no call from Guardian after that.

We purchased a 5-year warranty for $99 when we purchased our recliner. It has started to malfunction after the 1 yr store warranty period. We contacted Guardian, sent in the requested pictures, request for service but I apparently did not send in a copy of my purchase receipt. After 3 weeks of no response from Guardian, I called and was told that my time limit for sending in the purchase receipt was past and the case was closed. "May I reopen it?" "NO." "May I make a new claim?" "NO!" "What recourse do I have?" "None!"

I have Guardian protection for my indoor furniture. My nephew peed on my couch, and the representative I filed a request with was nice and accommodating. It took a couple of days for a tech to arrive. Overall, they're great.

I purchased a protection plan from Guardian for indoor furniture. My dog ruined the carpeting and they came to fix it. Filing the request was fine and I had no questions or problems.

5 year protection plan - I purchased a sofa and dining room table from The Roomplace approximately 2 years ago. First it took me 17 minutes to get a live representative. Then they asked me a few questions. After hearing my questions they said I was eligible for coverage and to provide a copy of the invoice and pictures. I immediately sent them the information they requested. The following day I called to verify that they received my paperwork. The women who assisted me was rude and unhelpful. She stated that my claim was denied. This is the worst insurance company to work with. I did everything they asked and they just wasted my time and money.

My table had a heat mark so I placed a service request from Guardian. Their customer service rep was friendly and nice. It was straightforward, they were timely, and they got my table replaced. However, nobody came to look at the table and they just had me send in pictures and deemed it to get replaced. It would've been nice if somebody assessed the table to say if it can be refinished or not instead of having to replace it. Also, I'm disappointed with the insurance because they said the coverage is up to five years but once the furniture is damaged and they replaced it, then the coverage is done. Therefore, I can't place a claim if anything else happens. The coverage is now pointless to me. I had to get a brand new table and I have no coverage for it.

We got the 1 Plan 5 year warranty services for our sofa and loveseat that we bought from Furniture Mart. 1st claim in 4 years was denied because paint stains are not covered apparently and only bodily fluids or drinks are covered. Also, a tear on the sofa is also not covered because it happened along with the paint stains. Needless to say these guys never intend to cover any damages and are only looking for an excuse to deny your claim. While selling these plans, the store associates tell you anything and everything is covered under the plan. When time comes to use your plan, you get hit with fine prints and rude customer service who have no interest in your issue and are only looking at a way to deny your claim. I am sure those store associates get commission from Guardian for selling these plans. What a waste of $150.00. Please do not buy this protection service. They find excuses to deny your claims and you will be out a lot of money.

We purchased a leather like couch at Wayside Furniture and purchased a protection plan for stains or damage. Our dog had a flea treatment and the product left two large stains that have taken the brown color off. When we called it was not covered unless it was bodily fluid. Waste of $89.00!

I first called them to file a claim and they said that the leg is not covered and my claim is denied. I then had to review the contract with them line by line and it shows the leg should be covered. I told them I was not sure what happened to the leg but it is possible that my friend sat on it too hard but I am not really sure. They denied my claim again. I called my friend to ask what happened and he said that he fell on the couch. Guardian said that falls are covered but they still will deny my claim since I said I don't know what happened at the beginning. You can see that they are clearly just coming up with any reason to deny claims that are valid.

Last February 2015, I called my retailer Gustafson's and they told me first of all that my policy with Guardian had expired. I told them it had not because I purchased a five-year warranty. They told me I had to call a number to get Guardian's approval. So I called, got right through, and the young lady was really nice, very courteous, and helpful. She said that she was going to expedite the claim. However, I didn't hear anything from anyone.

We have the indoor furniture protection plan from Guardian and we recently called for a service request because there was a\ spillage on a couch. Dispatching a technician took a little longer than I expected. They had called my home phone and I didn't get the message. So, I called them back and they told me that they tried to reach me on my home and they didn't call me on my cell. But they did a beautiful job and the experience was great.

Purchased the Goof Proof protection plan for my couch set. However, my child accidentally slipped on the floor, falling into the couch and the pillow teared away from the seam in the couch. Upon calling Guardian, the representative was abrupt, wrote her own notes in the computer system and made her own personal determination that there was no accident and nothing would be covered. Called back again and spoke to another representative who was equally argumentative. I did NOT purchase this protection plan to have two people from a call center determine what is an accident or what is not. The whole point of purchasing the plan is to have coverage no matter what especially since I have small children. This couch set is not even a year old and has barely used. This plan is a scam and I would like this addressed.

Never in my life have I ever felt SCAMMED the way that this company has scamming. I have made a service request for one of my dining room chairs that was purchased at Bob's Furniture Store. First of all, I am payed for a protection plan... if you accept my money, you should accept my damages. End of story. There is a rip on one of my dining chairs caused accidentally by my 2 year old son and I would like fixed and I have to go through all these loopholes just to file a complaint and then to be labeled as ineligible is absolutely ABSURD. It's like they are looking at every single dots, and characters in order to keep my money and not abide by their plan.

My Guardian Protection plan for indoor furniture includes taking out stains, broken items and burns. They recently serviced us to have a chair swapped out because it had a hole in it. They came in two or three days only but we have to call them again because the chair they brought is the wrong color plus it's broken. Besides that, they usually do a great job.

Stevie made my whole experience with Guardian as joyous as any insurance experience can be. I once called Guardian Protection because one of our indoor furniture had a rip on the leather. Stevie has been WONDERFUL and she made it so easy. I thought it would be some long, drawn-out, aggravating affair but it was not. She just made me slide right through it. She was so professional, considerate, knowledgeable, efficient and she followed up. She made sure that I got everything I was supposed to. Everything was timely and terrific. The protection plan was very thorough.

I purchased a chair among other items in 2013 from Levin Furniture. I also paid for a 5 year warranty serviced by Guardian which specifically states accidental damage is covered from a single, relatable occurrence. The chair was damaged when we had to move it as we were putting in new floors in our home. I called the warranty company Levin uses (Guardian) and was told that I needed to send pictures to them via text. I did that but they wouldn't go through. So I called back and was told to email them. I asked them to ensure the email was received. He said there was no way to do that and if I didn't hear back in 3-5 business days, to call back (what?!).

A rep from Bob called back and provided credit to replace the broken sofa with a new one. Appreciate Consumer affairs to make liaison easy for me. Thanks a lot, Bob & Consumer affairs.

We had a citronella candle that melted in the heat and got knocked over on the table, so the wax spilled onto the cushion. I called Guardian Protection Products since we have the outdoor furniture protection plan. They were helpful but I had to find my invoice and do pictures of the damage. It was complicated but they made it as simple as they could. They decided very quickly that they would replace the cushion so I was happy with them. I received a letter from them and they said 7 to 10 days. At almost exactly 10 days, they told me that I'd hear back when they had to replace my cushion and they said six to eight weeks. However, I called them last week and they told me it would be the end of September so it will be longer than what I was told but currently it's in order.

Our cat threw up on the couch and we tried to get it out with the cleaner. It didn’t come out, so we called Guardian. Filing the request was really easy and fast. Their customer service rep was great. The only problem was the super long wait time each time that I called. But that’s not their fault. Guardian called the same day and said they could be out the next morning because he was in the area. But there was a delay in us getting the cover because we were on vacation. So, we haven’t put the cover on yet. Guardian Protection plan is the best thing that we bought for our furniture. We will definitely buy them every time we get new furniture.

Our furniture started to peel so I called Guardian to request for a service and it took forever, like 40+ minutes, to get to a representative. So that's a very long wait. But other than that, everything worked out fine. The staff were courteous. They asked for pictures and because of the pictures and the nature of the issue that was going on, there was not a technician that was going to be able to repair the furniture and it had to be replaced. They said it would take a few weeks for them to go through the review. They gave me a credit for the furniture company and I was able to order new furniture.

Bought protection plan in Jan. of this year when purchasing new furniture at Bob's. Had bought this protection before but never had cause to use it. A few weeks ago, my 87 year old aunt while trying to get out of the recliner (with pen in hand) left a one inch pen mark on the recliner in a very, visible location. I called Guardian the next day. After being on hold for 25 mins., an agent took my claim details. She asked if I had seen my aunt make the mark. When I answered "no" she then said "So you don't know if it was an accident." This got me crazy since the implication was that my aunt did this on purpose. Also, since I wasn't in the room when it happened I couldn't 'guarantee' that it was a pen in her hand and if it was a marker instead, they don't cover marker damage (which Bob's said they did).

My dog threw up on the couch. When we were moving the couch, we poked a little hole in the top corner and then we had a stain where the dog puked on. So we called Guardian since we have a Goof Proof insurance that we got from Bob’s Furniture Store. Their customer service reps were very kind and attentive. They didn’t come out but just had me take pictures of the damage to the couch, which I sent through a text message. They got back with me in writing later telling me that they couldn’t fix the position at which the hole was in the corner of the couch so they had to replace it with a whole new one. They were able to tell me that information quickly and got the sofa out in a week, which I'm very pleased with. The guys that came out were very confident, quick, efficient and polite. It’s everything I was hoping for in the plan, but the people that executed it were nice.

I bought leather sectional from Comenafurniture.com and they sold me Guardian protection plan. After 3 months, I got cut in my leather couch and Guardian and Coleman both denied to take care of claim. Accidental warranty was covered and no one has ears to listen and take care of it. Protection plan seems to be fraud business in market and Guardian makes every possible effort to deny even genuine claims.

We purchased furniture from Ashley in which they sold us the Guardian Protection and claimed any damage will be covered. We came home one day after having our sofa for a couple of weeks and found puncture wounds on the seat. I called Guardian in which they stated all answers were final and could not be changed and asked a bunch of misleading questions to which they stated because I didn't know how the punctures happened and weren't considered accidental the claim "unfortunately" was denied. This is a total scam and am filing a report with the BBB as well!!

When I purchased my sectional the furniture store sold me fabric protection for the piece which covered nail polish stains. I called Guardian today to report that I had accidently spotted my couch with nail polished and then carefully tried to remove it with nail polish remover. I was told that the nail polish stains were covered but the remover was not. They denied my claim. The cushion is still stained with the nail polish whether the remover was used or not. This company is a fraud and I will be explaining this to the people who are selling this insurance. The upside is that I am not buying this insurance on the new furniture I am buying.

The Guardian protection plan is a complete waste of money. Our couch sustained a giant rip while we were moving it up the stairs and when we called the customer service representative she reported that it would be eligible for coverage. Once we sent the pictures in and they actually realized they had to do some work they decided that it wasn't eligible for coverage anymore. I will NEVER buy Guardian protection for my furniture again, and if you're smart you'll do the same. All they do is take your money and tell you that they can help you with the problem.

We purchased this coverage for $3400 leather furniture we bought from Ashley Furniture. After 18 months the frame of the couch broke. We called Guardian and they asked us leading questions only to use them against us to deny our claim. They said they only cover "Accidents". We didn't purposely break the couch, but because we could not give them a specific event/time it happened they denied the claim. You could tell from the very beginning of the conversation their goal was to get out of having to cover the claim. $320 for this coverage that is absolutely useless.

I was writing out letters, bills and cards. When I got up, a pen fell on my white custom leather couch. I called Guardian and the rep made the arrangements. She said the contractor was going to be here between 5:00 and 9:00 at night. So we waited and made sure we were home before 5:00. It was about 8:00 and the contractor called and told us that he was in Galveston. One of his customers took a long time to take care of and he had one more place to go to and then he'd see me. I told him that Galveston is two hours away and that if he had another customer, it was going to be at least 9:00 before he's finished and be at my house at 11 and we didn't want somebody working on our furniture at 11:00. So he said he'd catch us next time.

After having talked to three of Guardian's people, I'm convinced this place is a complete scam. They market themselves and claim to cover accidental damage, but in reality they consider nothing accidental. I know this because after I told them we tore our couch, they called it a "stress" tear. By their definition, everything is a stress tear. Then as a test I listed a whole list of other scenarios I considered to be accidents, such as sitting down with something sharp in my pocket, or just sitting down, and of course none of them qualified as accidents according to Guardian's phone representative. I told them if everything I do is related to either wear and tear or not really an accident, it works out pretty well for them. :)

I bought the Guardian Furniture Protection Plan for my dining room cupboard. When I had water damage their customer service rep was wonderful, and very pleasant. But after 14 days I had to call back in because I had not heard from anyone. At that point the lady told me I had to get an email then about two days after that I got an email stating that I had been approved and it gave me three options one of which was to get the whole table replaced. I never had a technician come to my house. I had to pick one option and then go from there. I don’t know why it took a little bit longer or why I had to call back in but once I called back in, it was taken care of.

I am writing to file a formal complaint about the service members that I dealt with today. I purchase a couch and loveseat for my home. The salesperson, who sold us the couches, explained that pet stains from urine would be covered under the service plan. We knew that we would need the plan because our previous couch had been ruined by another family member’s animal. We felt very comfortable when we spend over $3000 on the pieces because of this plan. We volunteered to take the family member’s animal while he was deployed to Germany and the last week he was with us, he peed all over the couch and loveseat. We thought that everything would be fine since we had a service plan. I called the day after it happened because the incident occurred on July 4 and Guardian was not open.

We have 2 white leather bar stool chairs. Unfortunately I had red ball point pen on my skin (had no idea) and sat on one of the chairs. I am not able to get the stain out with the products that we purchased along with the chairs from Homemakers in Des Moines, IA. I made 3 phone calls to Warranty Services - after a 30 min. wait I hung up. Next call I hung up after a 20 min. wait and today I got through to an agent after 20 min. When we bought the warranty the Homemakers salesperson said that if have to call about an issue to "be honest"... so I was... and guess what "Honesty is not the best policy - for this warranty policy". They refused my claim because pen cannot be transferred from the skin to the chair... What difference does it make how the pen mark got there...?! So - my advice to anyone who buys this policy - lie - lie - lie about what happened in order for a claim to be processed.

I bought a $4,000 Leather sofa and love seat with all the bells and whistles (power everything) to it. We decided that we should get the 5-year protection plan thru Guardian Protection Products since we have kids and if anything electronic broke... it would be covered. I bought the plan for almost $300.00. So one day my son sat down on the sofa and forgot that he had a screwdriver in his back pocket. It fell out as he was getting up and jabbed into the leather on the foot rest area and caused a rip. In which we forgot that the rip was there and moving the foot rest out made the rip bigger and the seam come apart a little more. I made a claim on July 7th and I cooperated with them fully by sending 2 pictures of the couch and copy of the invoice. I had to call many times to see what was going on and each time was on hold for over 45 minutes.

My 22 year old son moved into his father's house where he's supposed to be looking after it. He was told no one is to smoke in there but his friend burned the new couch. I came down and did inspections and as soon as I walked in there, my eye went right to it. I remembered I had the Guardian Protection plan. I called and was pleasantly surprised with the three options that they gave me. I thought the couch was repairable and sent Guardian pictures. I cut the burnt part out and luckily, it didn't touch the padding. All that it needed was for it to be sewn together carefully with real small stitching and it wouldn't even be seen. I thought that would be doable for them but they have their pre-determined opinions about burns.

We bought the 5-year Goof Proof plan from Guardian Protection Products. I fell on my daughter's toy and I went to the arm of the chair and snapped it right off. My first call took me four and a half hours to get through to talk to somebody. I had to call Bob's to then get somebody on the line. After I talked to Bob's, it took them a week and a half to come, which was on a Saturday. But my request was handled very quickly after I submitted it.

Very dissatisfied with Guardian Protection Services. When we first tried contacting Guardian about a claim for our furniture, they kept telling us that they had none of our account information and that they couldn’t find us. The agent who answered the phone was very adamant that Bob’s Furniture must have done something wrong. I had called Bob’s back and said 100% we have Guardian. I told the rep, “I have a copy of my receipt. I can give you my invoice,” and the rep said "I can't help you.” So after going back and forth to Bob’s and then getting back on the phone with Guardian, we wound up with the same rep again. I said, " Bob's is 100% that we have Guardian. I don’t know how it is you don’t have this information." Then all of a sudden he magically found it after being on the phone for maybe 20 or so minutes.

My furniture had an 'accidental' problem to it. I bought the five-year warranty that covers everything for indoor furniture from Bob's so I called them and they referred me to Guardian. And in order to get my new couch, I had to call Guardian. They asked for photos so I sent those to them. They sent me back a couple of options and sent an approval. I was on the phone with them a very short time and they did their job very quickly. Bob's then told me they were gonna call within five business days but never did. I had to reach out to Bob's and once I did, everything was set up except the delivery date. I set up a delivery date which was today. My new couch just got delivered to me about a half-hour ago. Everything worked out perfect with Guardian.

Back in November 2015 my husband & I purchased an ottoman with a twin size pull-out bed attached. When we attempted to utilize the ottoman it was malfunctioned and we were unable to pull out the twin bed that is attached. We then notified Guardian Protection to put in a claim. A service technician was sent to our home to evaluate the problem but was unable to repair it. The technician told my husband and I that the ottoman could not be repaired. He told us that he would put in a request/order to have the ottoman replaced.

I got a 5-year Guardian Protection plan for an indoor couch I bought. It was a cream colored couch so when my cat peed on it, I had to cover it. I didn't notice it when it was wet but as the urine dried, it had a bronzy color and it was obvious. I called the 1-800 number on one of the bottles of a cleaning solution that came when I bought my couch since I couldn't figure out which of the two solutions I should use. The person I talked to reminded me I had a protection plan. I filed a claim with Guardian and it was fine with their rep. I had to take a photo of my receipt and the couch. It was a good thing I'm the sort of person who hangs on to such things because they didn't tell me that when I bought the furniture and the plan. That wasn't a Guardian thing, though, but a furniture store thing. In less than a week, a tech came and he was super. I was the first person on his list. Now, my couch looks as good as new. I am delighted with Guardian.

I had one of my pets urinate on the couch. As I had the indoor type of Guardian Protection plan, I called them to file a request but they're not open on the weekend. They also said I should contact them before I do anything, so it's hard if I have issues on a Friday night. Guardian sent technicians within a couple of days of filing the request but they've never gotten back to me after that. They didn't get the mess all out of the couch. I'm dissatisfied with Guardian at this point.

Do not purchase any protection plan that is offered by Guardian. It is a complete scam and they will do everything they can to make sure they deny the claim. We purchased the "Goof Proof Plus" when buying a couch. I witnessed my nieces and nephew jump onto the couch and heard a crack. I bugged my husband to call to have them come fix it because accidental damage is covered. However, since he didn't know how it was broken he just told them honestly he didn't know, but it was an accident. Later, we found out they denied the claim. I called back to inform that I was there and witnessed the event, and they told me that it couldn't be changed. That's what we get for being honest - my husband should've just lied and made something up.

We had some damage on the furniture so called Guardian Protection. Their rep was very helpful. I only took pictures and sent these to them. Nobody really came out to inspect anything. It was all done through communication of pictures and I'm very satisfied with it.

There was an accidental damage on my bed frame so I called Guardian. It took them a week to dispatch a tech for my request but they were helpful, did their best for us and I felt that was reasonable. However, the cleaning kit they gave me didn't get out deep residues.

I have an indoor furniture protection plan from Guardian. I called them for a service request because there were stains on the chair that I could not get out. The Guardian customer service representative was very helpful. It took a while for them to dispatch a service technician partly because I was traveling. They were unable to get the stains out though and I have not heard anything from them. My experience was good except I'm disappointed that I had not had follow-up from them as a company.

My couch hit a window and got a tear on the back which opened up. I called Guardian and it was the best customer service I've ever dealt with when dealing with any kind of item. They got right on it and took care of the problem. I just had to send pictures and they issued me credit through Bob's Furniture. The entire process took a month. The plan went above and beyond my expectations and was hassle-free.

I raised a claim with Guardian Protection plans for the ottoman I bought through Bob's Discount Furniture. After lots of back and forth finally the claim was created and shared the claim number over the phone and the customer service representative advised the options over the phone. Option 1 being the credit for the furniture price $399 will be sent to Bob's Discount Furniture, Option 2 being sending the $100 as cash settlement, and advised the phone number to call and provide the option. After few days I called that number and selected Option 1.

My bed broke and when I called Guardian to file a request, the rep was perfect. She called me back when I got disconnected and followed up to make sure that my claim was expedited because it's a bed. She did everything possible to help me. I sent pictures and she got them immediately as I sent them. Then she let me go to make sure that it could be taken care of and they took care of it. I got exactly what I needed back. In the past, they denied my claim because she didn't explain to me exactly how to speak but this time, it was perfect.

When I bought some new furniture 3 years ago I also added in the extended warranty. The warranty cost me a total of $500, but at the time I thought it was worth it. Well fast forward 2 years later and my mind has completely changed. I called in to try and file a claim, and right off the bat I knew I was in for a very long process, but I thought that in the end they would at least fulfill the warranty. I was wrong. The leather on my couch set had come off and they told me my coverage was only for accidental warranty which is what the peeling was due to. When I told them that they accused me of having washed the couch with something other than the cleaner they gave me, which I didn't, but had I it technically would have been accidental damage.

My son had gotten sick on all over the chairs so we contacted Guardian and the representative who assisted me was great. Since there was another issue, Bob's is giving me a whole new chair. I would definitely get Guardian again.

I purchased a extended warranty for my furniture through Guardian protection. I was told they covered from accidental stains to rips. It was easy placing a claim. But Guardian does not cover what they have stated in their "Coverage Protection Plan" contract. They contradicted themselves throughout the contract. When you actually need to use them, they exclude what you need fixed. My sofa cushion ripped, so I called. But because I did not know how it exactly happened, they declined my claim. I asked why and she stated the cushion needs to be ripped by a protruding object (a knife, scissors, etc) so they can not cover it. It was a waste of money to purchase the Premium Protection Program through Guardian Protections Products Inc. I am a frustrated buyer. I have learned my lesson not to purchase it again...waste of money.

I purchased the Guardian furniture protection plan 2 years ago. The first year it stained. I made a claim. A month later a guy came out and squirted my couch with a clear non-labeled cleaner and said "yep ain't coming out!" He ordered me 2 new pillow cases. I moved a year later and my couch got a bubble gum spot from my son. I was told gum wasn't covered. Either was my coffee table from getting scraped in the moving/rearranging process. I was told they don't cover moves, only accident in the home. By now I'm furious. It's my property purchased with their 5yr warrenty. It's so freaking hard to cover anything unless lied about. Or specified what can break or stain the item in order to repair or replace. Big pointless, useless and false advertising company!

The chair was broken and we had on it the furniture insurance policy called goof proof from Guardian. It was no good when I spoke to their representative. But I made a call to the head of the company and he resolved it immediately and it was great. It was Bob's that sent the technician. I don't think anyone from Guardian ever came.

I had a burn in my couch so I called Guardian and my experience has been excellent.

This company is a whole scam. They will take your money and give your furniture salesman a huge cut! That is why they push it. Had a problem after buying this protection plan at BOB'S. It covered nothing. When I called BOB'S to see if this was right, the salesman more or less giggled and he even said "Yea, they barely fix anything!! People call all the time and complain!" REALLY??? Straight from a salesman's mouth! What are the CHANCES that he went back on the sales floor to push this commission making scam to another customer! DON'T BUY INTO IT ALL. THE BAD REVIEWS ARE TRUE!!

We purchased an outdoor living set at Jerome's Furniture and was told about the added protection of Guardian, so after hearing what all is covered and the peace of mind that comes with it, we paid the extra money for coverage. I called Guardian about tear in the front of one cushion and was referred back to Jerome's (Jerome's is great and we are still very satisfied with both Jerome's and the furniture that we've purchased there). Jerome's sent out a tech who looked at the item and is resolving our issue. I then called Guardian again about spotting on several areas of the furniture.

In 2012, I purchased headboard/footboard for my brother that has leather panels. A week or so ago, as we were moving all of the furnishings around in the house, we accidentally leaned the headboard and footboard (we took frame apart when moving furniture around) against a metal frame we had lying around that had sharp spikes on it. So now the leather panels are ripped with holes. This is my first claim for this furniture (4 yrs after purchase). They asked for photos which I submitted. I was promptly told that they do not cover 'cracking' of leather. I patiently explained multiple times this is not cracking, we ripped and poked holes into it accidentally. In addition, it's extremely unlikely to have all the leather panels crack uniformly! I then said "Just give me the $ back that I paid for the protection" and I was told I wasn't eligible for that either. Basically they told me that it wasn't damaged enough - guess I should just rip it all the way through!

Horrible! Horrible! Horrible! This company is a joke!!! I paid for coverage and are being taken in circles. First call was 5/6. So I have an accidental rip/Cut on my sofa, called it in, spoke with a man who no help! I explained every and specifically stated it was between the fabric and leather right above the seam. Sent the request photos. Weeks past. No call. So I called back today 5/16. Spoke with another man that was so rude and was told that my request was denied because the rip was said to be on the seam and no pictures were received... I was beyond mad. I specifically said above the seam!!! And sent the picture. Now I have to wait another two days for a response. I will never recommend this so called insurance to anyone!!!

I recently filed a claim to Guardian Protection for my table and everything was good. I'd recommend them.

My wife and I purchased a sectional sofa a while back at American Freight but recently our sofas started ripping and tearing and by accident we ripped it at the bottom. We called Guardian Protection Products and their service was horrible. The first REP I talked to didn't help at all. She right away told me they wouldn't cover for the damages and didn't even ask for any pictures or proof of the damages so I asked for an email. And so I emailed my pictures of the damage and I got an email back saying they would contact us in 24 to 48 hrs and they never did. So I had to give them a callback.

I got Guardian's indoor furniture protection plan and it's good so far. I filed a request when the wood on my chairs were broken and it was very easy. Then I got something through the mail, and now it's up to the store to take care of it.

I purchased a "Guardian 5-Year Advance Fabric Warranty" for furniture purchased from Ashley Furniture in Shakopee, MN in Feb 2012. Sales Order #**. I paid $164.99 for the warranty. The fabric in the loveseat purchased developed a tear in the fabric. I called and registered a claim on 5/2/2016. I said I did not know how the tear developed and said maybe it is normal use. Because we have never abused the furniture or know anyone damaging it. So the likely cause is poor quality of design/material used and regular wear.

Purchased this warranty for kitchen table chairs thru Bob's Furniture store. Never made a claim before now. 2 chairs are ripped, one is not ripped thru to the foam so I was told it is not eligible for replacement, so I threw it out because I couldn't stand to look at it. Called back to make a claim on the chair that is indeed ripped thru to the foam, and the representative claims I was "lying" due to the fact that I had just called regarding the other chair.

I purchased a 2pc leather sectional sofa with ottoman with a Warranty Service from the Room Place store in Cicero Ave, Chicago. The Salesperson sold me the "No use. No lose." WARRANTY. The warranty plan is a complete ripoff. I got no service from Guardian after I called and made a claim. The sales/advertising practicing is a fraud.

I called Guardian warranty service with issues of the furniture I purchased for $28,000.00 approximately 2 1/2 years ago. I also purchased at that time a 5 year warranty for $14,405.00 with Guardian protection plan. The 1st call to Guardian within the 30 day occurrence window, I was given the runaround with Customer Service which I will also add a 45 minute wait for someone to answer my call that my issues weren't covered under the policy. The bed rails were cracked on both sides, the triple dresser was cracking at the base, the wood in some of the drawers was splitting, and the leather sectional recliner cable snapped and tore the cushion next to the recliner, and the leather at the top of the recliner is faded.

There was a stain that I was concerned about and I sent Guardian a picture. They responded within 48 hours. It was a smooth transaction. I have the five-year fabric plan and they've met all my expectations.

After deciding it was finally time to invest in nice furniture, we purchased a Guardian Protection plan to safeguard our investment. In the first month of purchase, we got a grease stain on the cushion. When my husband called to report the claim, the customer service representative asked him what kind of stain it was, and he said he didn't know. Our claim was then denied because the stain was "unknown". Also, I called after my husband to let them know that it was a grease stain. The customer service rep told me that they cannot amend an original claim.

After speaking to the REP on the phone, Guardian rejected my claim. My claim on my leather coaches. Both had recoloring from someone who sat on my furniture. Without looking, and just taking my phone call, they automatically rejected my claim. I can tell this is what they do.

I had an accident where I got a small tear in the back of the loveseat so I called Guardian for a service request. It was a very frustrating process. It took me two days to get ahold of someone to have them call me back, so the front-end of it was not a good experience at all. It was as if the people wanted me to get so frustrated I'd give up and not continue trying to call. Then once we reached someone, there was the delay between the time of when they actually took the information until someone called. When they did call, I felt like I had to defend what happened rather than just accepting that this was an accident. But still, the service was great and I'm very pleased with the ultimate outcome. They gave us free choices which I appreciated. I'm glad I took the protection.

Last June, me and my wife purchased a bedroom and living room furniture set from a local retailer. The salesperson there convinced us to purchase the additional coverage provided by Guardian, assuring us that this protection would cover any damages. Recently, me and my wife broke the bed frame accidentally in a way that a man and wife could be expected to break a bed frame. Of course I called Guardian, expecting the warranty I purchased to cover the damages. The first time I called, I was told it would be a twenty minute wait but if I liked, I could be put in a queue and called as soon as the next associate was available. That call never came so I finally called back. After being put on hold for twenty minutes (this time I waited on the line) I was answered by a woman who clearly dislikes her job.

I got Guardian for my indoor furniture. I have a leather couch that has three seats, and two of them have a buckle in the middle of them, so I can't sit at them anymore. When I called them for a service request we played phone tag a little bit, but I was able to get what I needed. However, they said that for my area they only work one day a week within a 4-hour period. I did not find that very friendly because then that was the only time frame I could have. So I did have to take off work in order to be home during that 4-hour period that one day a week and I did not find that easy to work with. We're still in the middle of it because the guy came out yesterday to look at it and said that now somebody else is going to call me and contact me to come out and look at it.

I purchased a 5-year protection plan for my love seat from Daniels, thought Guardian might come handy if I ever needed it. End of Dec 2015 I made a claim with Guardian for my love seat since the right frame collapsed. They requested photos and bill of sales to be sent to them... Jan 06 2016 I emailed the photos and bill of sales was faxed to them as well. As of today I haven't received a call from them... I had my baby on Feb and have been busy since, so I didn't have the time to contact them and thought they just had forgotten to call me back.

I purchased a protection plan for my sofa from Guardian. Then I had a frame damage and called them about it. The customer service representative helped me out and was nice, professional and prompt. He said that I have to send a text message or a picture of the sofa to a certain number, so I did and it took a couple of weeks before I got the email. I was wondering why it took a little bit of time but then I figured that they have to run it by a few people first so it made sense to me. It has met my expectations and has performed as expected. I had to get rid of the sofa that we have and get a new one in so I'm sitting and waiting for it to be delivered. Everything is working out.

I purchased the Guardian so called goof proof insurance when I purchased my couch from Bob's Discount Furniture and they were both a huge mistake!! I had the couch less than a year and it's all ragged and falling apart and we were barely using it because me and my husband both work so we were hardly home. One of the arms was broken and coming off so I contacted them about it in February of 2016. They sent a tech out to inspect it and try and fix the furniture. Before they even sent anyone out they said they couldn't find my account under my number but when I gave my husband's who wasn't even there when it was purchased they found it.

I too have had a problem with guardian as they would not cover a stain on my leather sofa as I DID not know how it was stained or what stained it. The contract says they will cover all stains but they will tell you the claim is denied because I didn't know exactly what stained it. Have heard now from several other people I have been talking to about guardian that they too have had claims denied. Guardian will always find something to say to deny your claim. Do not buy this protection plan. It's just a money gimmick for them to steal your hard earned money. Please people, do not buy into this scheme they are running.

The power lift recliner that we purchased in March of 2014 quit working. First contact with Guardian was March 2, 2016. Was told they would expedite the claim because it is my husband's main chair and we purchased it to accommodate medical conditions. I texted them photos and receipt as requested. March 3rd they asked receipt to be emailed, which I did. March 8th I called again and was told they were looking for a tech in the area. Two more times of calling over the following couple of days I was told the same thing.

My wife and I purchased a living room and bedroom set from American Freight back in June and we paid extra for the warranty. Last night the bed collapse nearly putting my pregnant wife on the floor while we were sleeping. The screws that hold the lip the bed sits on tore through the particle board side rails causing the lip to break in half. The bed went down on one side jarring my wife, nearly putting her on the floor.

I purchased a marble dinner table from bob's in June of 2014. As I was cleaning the table last Sunday I noticed a crack on the table top and as I looked further I saw the marble was crumbling off. I contacted Guardian on 3/10/16 to report the issue. After a series of questions as thou I was being interrogated they told me that Guardian would not fix my table because I can't pinpoint what hit the table and cracked it. Clearly if the table is cracked something damaged it but because I can't say what it was I now have a broken table that is not even 2yrs old. I then contacted BOB'S who informed me that because the table is over a yr old they will not replace it. So here I am stuck with a table I spent over $500 on worrying about my toddler cutting herself on broken marble smh. I will NEVER purchase anything with Guardian Protection again!!!

I’m satisfied with Guardian and they're good. They did exactly what they said and so far I’m very pleased with their service.

Over the weekend while moving furniture I accidentally made a small puncture in the recliner when my watch caught on the edge of the chair. I asked my wife to call Guardian to come out and repair it. When asked if she knew how it happened she was honest and said "No my husband may have done it". They promptly rejected the claim because she didn't know exactly how it happened. I followed up with Guardian after discussing with my wife and they said the claim was rejected because my wife had said she didn't know how it happened. They refused to open another claim ticket even though I know what happened. We will never buy coverage from these shysters again and if you are given the opportunity for this extended warranty do not buy it!!!

I received a cleaning kit with the purchase of the Guardian Protection plan and I used it in the wood a little bit because I also have a different furniture with a wood protection program. There was an accident during a get-together and someone put a little burn mark on my couch. The customer service representative was fantastic. She did a great job of handling the entire process. She helped me out with getting everything sorted out with nuances and details, and the retailer trying to be a little difficult. It didn't take several weeks for the claim to be handled.

I called Guardian for a service request because my furniture was aged and had a part inside becoming loose. The rep was really good and Guardian was able to send a technician very quickly. Also, the cleaning kit I got with the plan was decent. Guardian's protection plan has performed well as expected.

My wife bought an electric leather recliner from Bassett Furniture about 2 years ago. We bought a 5-year furniture warranty from Guardian at the recommendation of our salesperson at Bassett. In late 2015 the mechanical mechanism of the chair broke prompting a call to Bassett. They dispatched a repair person who fixed the problem. Unfortunately I did not call Guardian first so they denied the claim. A couple of months later the switch went out on the chair and I called Guardian a repairman was sent and fixed the problem at no charge.

The Guardian Protection has not met our expectation. We purchased it for a leather power reclining sofa and a loveseat which were indoors. When the leather got damaged, we called for service and the rep was not pleasant. We were denied service since the request needed the strict standard of having and sending photos. The furniture's in another house we owned in another state, so it was impossible for us to get pictures in a 10-day period. I think they tried any which way they can to deny service, even though we spent money for that. It's a lowlight that they tried to not really represent the product that they sell.

I purchased this warranty and was not presented any paperwork with it. Just a brochure outlining the coverage. On the inside at the bottom behind where the salesperson places their card and the invoice, it states you need to call in 5 days. I called three weeks later as it was a mechanical issue and didn't realize about the 5 days and they denied my claim. If there is a contract, I believe that I should be presented with all the details of the contract and be expected to sign it so they can be sure I was properly explained the details of the contract.

If I could give this company a zero star I would! I bought the protection plan for my couch due to having small children. It is less than 6 months old and my son puked on it. I called first thing on Monday morning to report it. They needed my receipt which I gave to them by 9 AM. By Friday I had heard nothing so I called to check on my claim and it says pending receipt approval! After waiting for 20 minutes on hold I finally talked to a person who said that it was a "glitch" and never moved to the next step. I asked to speak with a manager since they had wasted 4 days! I spoke with a manager who was useless and kept saying "we have 7-10 days to have someone contact you about coming out." That's great I love having a puke stain on my couch for 2 weeks.

I purchased this warranty when I first bought my furniture at Bob's furniture and paid almost $400 for this crap. When I called today to file a claim I was on hold for 56mins and the automated system told me my wait time was 16 minutes, but clearly it was way longer than that. So I am on the phone with an incompetent claims specialist, and after explaining to the bimbo on the phone what happened to my furniture, she placed me on hold for 5mins to submit my claim just to come back on the phone and tell me that my claim was denied and the best she could do was sending me cleaning supplies. Guardian Protection are scammers and they're out to get people's money. I would like a refund because NOTHING was resolved and I don't qualify for no type of service or repair.

I had bought a bedroom set worth over $1100 in 2012 and have good proof. Bob's deemed what happened to my bed an accident and they as in Guardian are refusing to even replace it now. The side rail is broken and the foot board. It's a ripoff company.

I basically purchased furniture from a company that sold me a warranty plan for Guardian Protection Products. BEWARE of this company!!! They will not REPAIR, REPLACE or COVER anything that they guarantee. There is also a 5 year warranty that you are stuck with that NOTHING is honored. No NAIL POLISH, NO TEARS in leather, NO PEN marks. Now, their company specifically states ALL THAT IS COVERED, but when you call in to report claim... NOTHING is covered. THEY LIE AND CHEAT customers out of their money. DO NOT TAKE ANY WARRANTY FROM GUARDIAN PROTECTION PRODUCTS.

I started a claim a few months ago but due to the fact that I had a newborn at the time I thought I sent the photos in and when I realized I hadn't they said it was too late and there wasn't anything they could do. In fact any frame damage claims on said piece would be denied. NEVER buying a warranty on furniture that is through guaranty again. Warranty was bought through The Room Place.

We purchased a protection plan called Goof Proof at Bob’s Discount Furniture. It’s basically to cover against accidental staining, rips, tears, burns and everyday damage that may happen to the furniture. I purchased a sofa loveseat about four years ago with a five-year policy on it. A few weeks back, I noticed that there was a tear in one of the cushions. It was due to a phone charger that was hanging over the backside of the couch. And I guess somebody sat on it and a little metal piece had ripped the leather on the back of the cushion. So we called Guardian for a service request. I described the issue and they said a claims adjuster will review it and that I'll be contacted back with either a repair person to come out or whatever the resolution may have been.

We purchased all new Ashley living room furniture about 6 months ago. When we purchased this furniture, we were talked into purchasing a 5-year warranty through Guardian. We were told that this warranty would cover literally ANYTHING, including damage caused by pets, spills, bodily fluids, rips, tears, etc. You name it, it was covered. We were told that if they couldn't fix it and make it look brand new, they would replace it. We thought this would be a very good idea, just in case anything should happen to our sofa, loveseat, or recliner. So we paid about $400 extra to get this warranty. Well, we are in the middle of having our home remodeled and while our contractors were moving our sofa, they accidentally caused about a half-dollar sized rip on the side of one of the arms of the sofa.

Simply stated I was moving and my sofa got caught on a latch in the door frame and got sliced about 5 inches. I called Guardian and was truthful with them as to what happened and they put me on a brief hold to submit the claim only to have it instantly denied. I'm pretty sure in the movie "Accepted" when they talk about insurance, Guardian was the poster child. If you're going to submit a claim, I suggest you look through your very very strict guidelines as to what qualifies as an approved claim and lie to actually have them provide the service you paid for, because telling the truth clearly doesn't pay off. There is a reason scam is one of the top searches when you type this company in on Google.

Bad-faith insurers use the following tactics: Delay, Deny, Defend. That sure seems to be the modus operandi for Guardian. I've had the same experience as everyone else here. Paid $379 for the Plan. Promised it would cover pretty much anything. Dog sat on corner of couch, ripping leather. Made a claim. Guardian denied. So then I called up, "Look, I just want you to fix my couch." Rude sales response: "Have you read the actual contract." Me: "Yes, I'm a lawyer. And the basis for your denial will NEVER survive a jury's scrutiny. Btw, I assure you that your company will spend a WAY more defending this suit than it will to just honor your obligations." Guardian: "Your claim is denied." So, I've filed suit. (But, I suppose that they'll still be way ahead of the game, even after my lawsuit. I imagine it's all part of their business model.)

This complaint was intended toward Guardsman Protection Plans and not Guardian.

ABSOLUTE ripoff! I had purchased this protection for my fabric sofa. I have two small dogs and the salesperson at Ashley Furniture said this plan covers "human and pet bodily fluids" and that it would give me peace of mind. Three months in I noticed a small stain, the size of a quarter and I followed the steps of trying to clean the stain myself as instructed. Didn't work. Called Guardian to put in a claim and because I couldn't tell her the exact source of the stain, I was denied coverage. How convenient. I should've known... If it sounds too good to be true, it probably is. DONT BUY IT!

I took the salesman's word that this protection would cover rips, tears, accidental stains, etc. This place will not cover anything. I have several tears on my cheap sofa from American Freight and Guardian won't cover it because they weren't "accidental". Do they think I purposefully ripped my sofa? They are selling junk warranties on cheap furniture with the intent on never making good.

I had bought furniture worth 5k from Bob's and Guardian policy worth $400 less than year. My wife and me were moving table and dropped it and also my 4 yr old son broke the base of the table. I called to file accidental claim and the stupid lady said that the accident were preventable so I am ineligible. What kind of accidents are not preventable I want to know from them. The first line in the insurance says that it covers accidental damage. That's exactly what they don't cover as they are preventable. What a SCAM these people are running. Pathetic. Never buy insurance plan from them and Bob guys are getting commission so they are also fraud selling these plans.

Do not use Guardian. I reported my accidents, but they REFUSED to fix anything. After going all the way up through the managers, the customer service was not good. (The lady I spoke to even agreed). When asking if they ever fixed anything, she wasn't able to respond. Stacy Furniture, where we bought the furniture also declined to help us in anyway. I would definitely not invest in adding this to any furniture you buy as it is a big fraud.

I purchased a 10 year plan for our mattress. I am 5 years in. Their mattress pad no longer works which is understandable but the plan covered stains to the mattress. Now they are saying that I have too many unknown stains it won't covered. I was told by one of their reps that any additional stains to call immediately so they can clean my mattress. I called back a week later advising them of the additional stains because it take a while to process a new mattress pad replacement. They verified the call that one of the reps told me that but still refuse to clean it. They are saying my warranty is no longer good because there are too many stains. The supervisor told me that it is only good for a single stain.

I purchased the insurance plan based on my friend's experience with one of the furniture retailer and their insurance plan. I bought the protection plan for my leather sofa from Guardian since this is the plan offered by the retailer. I realized this is the huge mistake and not all insurances are same. I understand from the call with the customer service of Guardian that they take every effort to reject the claim. So my advice is not to buy any insurance of Guardian Protection Insurance plans.

On 10/26/2015 I made a claim with Jasmine for a broken motor on my Grandmother's power lift recliner. I was on the phone with her for over 30 minutes. She said that a supervisor would need to review my claim since my 80 year old grandmother would not be able to provide a picture of the chair. I explained that I live 5 hours away and am unable to take the picture for her. I also explained that Bob's visited the home and determined that the wires in the motor are stripped. A neighbor moved the chair so that my uncle who is in a wheelchair could get past to get outside. The chair has not worked since the chair was moved. Undoubtedly an accident occurred causing the wires to be stripped. My uncle who lives with her does not have a camera or cell phone to take a picture. No one has since returned my call. I spoke with Joseph today. Please listen to the phone call. He refused to get a manager and later disconnected the phone call.

I purchased a warranty on a chair when I bought the chair Dec 2013. The chair was less than a year old when the mechanics started breaking down, and this was not a cheap chair. In Sept 2015, I filed a claim with Guardian Protection. I immediately emailed the requested photo and faxed them a copy of the original receipt. The next day I left town for 2 weeks. The day after I left town they sent an email I didn't see until I returned that stated they didn't receive the receipt and I had 48 hours to send it or the claim was cancelled. Before I could address the issue I was hospitalized so when I finally was able to handle the problem I was informed that because I didn't respond to the first email immediately the claim was dead and over with! That's INSANE! There was NO reasoning with these people.

I purchased a leather sofa from Jerome's and was told if I purchased a 5 year warranty for 99 dollars that any accidental damage would be fixed. I got a small cut and scrape from the wall due to the reclining sofa. I called to file a complaint and the customer service rep was rude and not polite. After sending photos and proof of purchase etc I was sent an email stating they had received everything and that if I did not hear back in 10 days then to call.

Husband got foot caught in bed sheets causing him to bang into right arm of chair where his ring tore into the area kind of near the seam and tore the leather which was then ripped more when his ring came back out of torn area. When I first called, I told her he fell into chair and basically gave her how it happened. She said to send pictures and I did send them via e-mail, and also elaborated on what actually took place. Because I didn't tell her about the ring part initially, they said it was just a ripped seam and not covered.

I bought a chair with Guardian Protection Services to protect the chair in the event there was an unexpected problem down the road... And there was. The seat of this power recliner began to hurt my back. It felt like the springs had given way. I am not a heavy person and I am the only person who uses this chair. I called Guardian. They asked if there had been an accident. I didn't know of one. They told me only accidents were covered. I pointed out that the contract said they covered frames and springs as well. They told me that was only true in the case of an accident. That is NOT what the contract says.

We purchased a leather couch, loveseat and chair and added on the 5 year Guardian warranty in 2012. In February 2015 I called to file a claim for a tear in the leather on the sofa. I was issued a claim number & told to submit the original receipt via fax or mail. Once they received this they would contact me to schedule service. 15 days went by.. I NEVER received a call so I followed up by calling them. I reviewed an automated message and then received a representative who told me to send in the invoice again as it was never received. (Even though I had the fax confirmation.) I redacted and emailed the invoice and fax confirmation.... again no response. I again followed up with a call and again was told they didn't receive anything.

We got this sleeper sofa a while ago, and the other night we had company over and got to use. It was great, sadly as I was passing by the end I trip and sat on the end of the frame and it bent and broke. I attempted to put the frame back into the sofa, but the bend wouldn't allow it. So I had to stabilize the bend with some tape and piece of wood. I got it under and out of the way (my son's in a wheelchair, with the bed out he can't get out of the house). Call Bob's who came out and said "you have to put a claim into Guardian Protection" since we bought the extra protection. Well got the call today, because there is TAPE on the frame it voids the policy and claim was refused. Really???? What a scam. I can't believe in today world there is still such fraudulent companies. In my opinion I would never recommend anybody waste money or time with Guardian Protection Products.

We bought a table and chairs for a great price compared to other merchants. We added the Guardian extended warranty (MISTAKE!). After a short time we had a dent occur on the table top. We called Guardian and filed the claim. They took FOREVER to respond. Sent someone to "repair" the dent and the technician worked for several hours and said he wouldn't be able to solve the problem. He said he would notify Guardian and they would replace the table. Waited FOREVER again! After much back and forth they sent us a letter to offer three options to resolve the claim. We opted to just have the table replaced by Coleman. Coleman told us we had to pay shipping ($175). To me, Guardian should pay this since they offer this warranty.

In a nutshell, as stated by almost every review I have read, your claim will be denied!! My husband and I bought a sectional with reclining chairs, and this company's warranty, $300 wasted! It clearly states on our Premium Five Year protection plan, and I quote: "frames, springs, and sleeper, reclining, inclining, heating, and vibrating mechanisms will be covered after the manufacturer's warranty has expired". HA!! I called, spoke with a rude representative, who asked me what happened. I explained to her that my husband pulled the lever to recline the chair, and the lever broke off. She put me on a very brief hold, about 45 seconds, and came back on the line and said the claim was denied. I asked her why, and she said it only covers accidents. I then said to her that my husband did not pull the lever off on purpose, LOL. So, it was an accident! She then told me that that is normal wear and tear, and is not covered. Absolutely ridiculous!

OMG I bought this plan to cover my dining room set. I always buy protection plans because accidents do happen. Well a few days ago I noticed 2 of the chairs were wobbly when they were used. I noticed that the legs were coming apart and the wood was cracked. I also noticed that the leather on another chair was ripped. I called to place a claim and because I did not know how it happened it was deemed as everyday use and a factory defect!!! So claim was denied. When I inquired more about it I was told an accident would be like someone fell into the chair and it broke.

I'm a 45 y/o disabled man. I bought this "warranty" in September of 2014 when I bought my dining room table. A month or so later my grandson had set a glass on the table and it left a ring that wouldn't come off. I called the number on the warranty brochure and they said they would have someone there in about a week. I had a small stroke within that time and my memory was affected. Speed ahead 6 months. I found the brochure with the repair # on it and called Guardian again. They said it had been over a month since the incident so they won't repair anything on the table because I didn't remind them within 30 days! I was informed that a medical condition isn't an excuse! Don't ever waste your money on a Guardian warranty!!!

Biggest scam!!! Don't count on your furniture being covered 5 years. They deserve a 0 star. I gave them a 2 just to get your attention, in hopes that you would read this first. Save your $$$, don't purchase any furniture insurance from these people. My biggest mistake is not having had researched them before I accepted to add their coverage through Easy Life Furniture. Biggest ripoff on insurance fraud! They should get sued! The questions asked are stupid. They ask about 40 questions to confuse you and deny your coverage in the end. How do they stay in business? My thought is they might be giving furniture companies kickback for selling their coverage and pocketing all the money from the buyers or victims that fell into their scam such as myself!!!

I purchased this stupid warranty from Bob's Furniture which is supposed to cover "accidents", I was given a brochure with some basic info. When I called to file a claim they asked me if I knew how the accident happen and I replied "no" because I actually didn't know so they "processed" my claim and told me that they couldn't service it because I didn't know how the accident happened. Unfortunately, I don't have a 24/7 sofa monitor system so I can't see everything that happens to the sofa. After that, all they did for me was giving me a hard time because I didn't know about this "need to know" stipulation and it was my responsibility to know about this. The problem is that all I was given was this brochure from Bob and even in their website it's hard to find the "fine print". DON'T WASTE YOUR MONEY!!!

In my 58 years of life, I've never been treated so badly for spending my money!!! 20 + years ago, I purchased this warranty and never used it. Again this past December, I purchased it @ a cost of 129.99 from Jerome's Furniture in San Marcos, CA. I worked with both the manager and the salesperson who strongly recommended this warranty. In Jan (not even a month old) I'd accidentally spilled red wine down the arm of the brown microfiber loveseat. I called Guardian and the earliest appointment was 2 weeks out? Who waits 2 weeks to clean up a spill of RED WINE?? I was not happy!

We bought a 3 seater recliner from Bob's discount furniture and took a goof proof plus protection plan "For accidental stains and Damages" from Guardian. My recliner had a tear by accident which is about 2.5 inches long. The customer representative asked to send the pictures of the same to Photos@guardianproducts.net . After few days they sent a confirmation email stating that they got my pictures and will contact me back in 5 days. I waited for 10 business days and no calls came as promised. So I called them up and explained the situation. They put me on hold and disconnected the call. Called them up again and got added to "call you back" line and no calls came back.

When we purchased over 5k worth of furniture we paid for the protection plan which we were told would cover ANYTHING. Well here we are less than 3 months later and my kids accidentally spilled nail polish remover and took a spot of the stain off. It is a easy fix and should be taken care of with the plan I purchased. However, me and my husband both spoke with 2 different ladies and they both were rude saying they won't cover it and that it's a very limited warranty. STAY AWAY FROM THEM! It is a huge waste of money. They do not care about their customers.

My husband and I purchased two leather couches from Bob's Furniture in Seabrook, for our beach house. When we purchased the furniture we were offered the option of purchasing the "Goof Proof Plus Protection Plan". Because we have two kids and often have company at the house, we decided to purchase the plan. On July 25 someone pointed out a small tear in the outside arm of the couch. I first called Bob's furniture, and followed their protocol of sending pictures to a designated email address. I was suppose to hear within 48 hours. After six business days I called to check the status and was told that I had to call Guardian as it was an accident, not a manufacturer's defect.

I am not why the government agencies are letting these fraudulent companies have a free ride. I read many complaints here. It is the same theme - buying from a store like Bob's - falling for the 5-year protection plan and then when you really need it Guardian finding some way to deny the claim. This is atrocious, I just filed a claim to BBB. I hope it went through. I am going to call Bob's furniture also.

I bought a sofa, loveseat, and 3 tables from American Freight in Antioch, TN. I bought a 5-year warranty that the salesperson said covered everything for 5 years. I read over the warranty and when the stitching came out in just over a year, the frame broke, and the sofa is basically worn out. I called them and first American Freight did not even enter the warranty. They got that fixed, then when I called back, Guardian said it was only covered for stains when clearly the warranty stated it covered broken frames, stitching, etc. Their only advice was to call American Freight to see if they entered the wrong coverage. I repeated the invoice # and still she stated I would have to call the company I bought from. DO NOT BUY THESE WARRANTIES, THEY ARE WORTHLESS!

I bought a sofa and love seat at Living Spaces. Sales rep sold Guardian Warranty protection, said it would protect against stains since I have white furniture. Makes sense since I have two toddlers. Purchase their best plan for an additional $150. 3 years later, my wife noticed a large grease stain. She said it was from our 2 year old kid eating pizza. I use their cleaning product and the stain did not come out. I called Guardian Warranty. Customer rep asked for warranty number. I gave it to her, explained the issue. She asked if there were other stains. I said there are minor grease stains aside from the larger stain. She stated warranty covers it and will send out technician to clean stain. I need to fax over receipt of purchase. First delay tactic. I went ahead faxed it. Waited a few days, no one called. Called them back, and customer rep said they did not receive receipt.

When buying our new furniture we purchased the extra warranty that was offered from Guardian. We recently made claims because the faux leather on the sofa cushions are separating and peeling as well as a rip in the love seat. The sofa was denied because they don't cover anything like that. The crazy thing is it is separating on two different cushions up at the top of the back cushion where the couch really doesn't get much contact with anything. How does this happen? Certainly must be some sort of defect.

I bought a couch from Bob's Discount Furniture. I also purchased the protection plan from Guardian Protection Products. Some paint from my clothes got on the couch. I try vigorously to remove the stain. I couldn't. I called Guardian Protection Products and was told paint wasn't covered. I never received an exemption list from Bob's Furniture. They are equally at fault. I asked the Guardian Customer Service Representative the name of the CEO, President, or General Manager of Guardian Protection Products. She refused to give it to me. Do NOT buy a warranty policy from Guardian Protection Products. They will loop-hole you so that they don't have to pay.

I bought my furniture and bedroom set from The Room Place in Morton Grove, IL. The agent told me that it is good to have a protection plan so I bought it. However, when I called first time to file a claim, I was told that it will not covered and they denied. I called second time to file a claim 6 months later, and they said the same thing. I paid hefty price for the furniture and now having issues. I am now thinking to file a BBB complaint as well as take some action against this company. The contract is still valid for another two years. Any suggestions would be helpful.

I purchased a furniture set from Easylife and included 5-year Premium Protection from Guardian. After 15 months, leather was ripped, recliner broke. Called Guardian, after listening to my issue, the lady put me on hold, then came back saying it was denied. Had several other major problems of all kinds, accidental, manufacturing defect, with the furniture since then. Every time they put me on hold, come back a minute later with an excuse to deny. AVOID PAYING EXTRA FOR THIS SUPPOSED SERVICE... IT IS A TOTAL RIP OFF.

I had purchased extended warranty via the room place with Guardian Protection Plan. The love seat has an accident spill of nail polish from my daughter... and spilled on arm and has some on the seating. My claim was denied due to multiple incident... Insuring your purchase is good for them. They just took the extended warranty fund when it is time to generate a claim and have them utilize their service. They will not perform since they have sooo many clause and limitations. NEVER purchase extended warranty from them or any other company unless it is really really necessary. It's a waste of money. It won't be warrantied.

So I purchased the "good proof" supposedly the best coverage and they cover cuts and stains. Long story short my claim was denied!!! My daughter accidentally cut the sofa with her scissors while doing an art project. The left arm was also bent. They said they don't cover wear and tear. The furniture is a year old!!! This company blows and I would never have anything to do with them.

I called customer service for the stain problems on my sofa set. Instead the customer service lady, **, and second time, **, was advocating the contract and their small print lines. They are tricking and nasty conversing people. AVOID and get back your money.

This company is a complete rip off. This is suppose to be a warranty that covers accidental damage to your furniture. I paid $100 for 5 year accidental warranty on my couch. I called them, had accidental rips, and frame damage to my couch and they denied my claim because they said that was not covered. When I requested the manager she said to send her a picture of the rips that were on the couch so she assess if it's covered. Really?? You're going to make a professional assessment through a camera phone? Please be aware when you purchase out of market warranty you find out who the company is.

I purchased a custom sectional sofa from Hurwitz Mintz furniture on Airline Hwy in Metairie LA on 2/19/15. The salesman convinced me to buy the warranty as it would cover stains, rips, tears, etc. $250 for a worthless piece of paper because they won't even cover a quarter sized stain on the fabric when I called to make the claim on June 5th 2015. Horrible customer service, total runaround, and LIES. Don't waste your money on this warranty! It is totally bogus and a SCAM!

I purchased a furniture set from Easylife and included 5-year Premium Protection from Guardian. After 13 months, fabric was ripped. Called Guardian, after listening to my issue, the lady put me on hold, then came back saying it was denied. Had several other major problems of all kinds, accidental, manufacturing defect, with the furniture since then. Every time they put me on hold, come back a minute later with an excuse to deny. Asked one of their reps if there is any situation that they would cover? She said she can't answer that.

Purchased the Goof Proof+ from Bob's Stores for my 4,000 couches. Spent 300 on insurance which the sales person claimed is a must have. Couch tore. Called Guardian. They declined claim stating description did not fit claim even though I told them Exactly what happened. THEY ARE HORRIBLE. 100% scam. They find a way out of every claim. Bob's Discount should be ashamed for even being associated with them.

I have opened a claim with Guardian. They sent technician and there is no response after that. Waited for 20 days, called 3 times, they are not updating any response. I purchased the protection as the rooms place agent told any accidental damage will be covered. I don't think Guardian is going to cover it. I am wondering is there any option to file a complaint at consumer court as I paid to purchase the protection plan and they are not covering/responding to my claim? Any response will be appreciated.

First of all this company doesn't deserve one star, I paid $149.00 for the "best" protection plan, meaning everything was covered for 5 years. Well 3 years later I had a issue where a small burn was on my chaise. I called to file my claim and was DENIED! I was told the warranty number provided to me by the store didn't cover burns, but I was also told when I purchased my warranty in 2012 the stores were not REQUIRED to register warranties? I faxed in my invoice with proof of my purchase. I called back pretending to be someone else and the representative said it was covered then put me on hold came back to the phone and said it was not. This company is a total fraud. Buyer Beware!!!!

After reading a few reviews, the price over rode my common sense and I still purchased from Bob's Discount Furniture. I thought if I purchased the Guardian Protection Plan I could extend the life of my couch. Wrong again. Just as claimed, Bob's furniture lasted a little under a year before ripping at the seams. I attempted to make a claim but to no avail. They seem to have an exclusion for everything and their customer service reps are less than professional to say the least. After an hour on the phone, they denied my claim saying that they will only cover pet urine if it occurs on only ONE seat cushion. Otherwise it is considered purposeful damage. When I asked to speak to a manager they said they would call back in 48 hours. Complete scam and waste of money!

The purchased a dining room set from the room place, with one bench, two swivel chairs, whereby the screws started to just drop from the bottom of the chairs for no apparent reason. The chairs are rarely used by me or anyone else. I am a retired social worker, there is no one living with me to abuse the furniture. I also contacted the guardian protection company and they gave me the runaround also. They claimed the repairs were not covered by the insurance. I have contacted the state attorney office and the better business bureau.

Guardian is a joke of a company. I should've done more research online before purchasing this protection plan. My claim with the company was dismissed because they said my statement didn't match the picture. I was there. I did it. I know what happened. They asked for a close up and far away picture of the damage. I sent in the photos as requested, but the customer service rep who responded to my claim kept repeating the same info over and over and offered no help. Very dissatisfied with this company. Do not purchase this plan. Worthless.

Guardian is an absolute joke of a company. I bought their protection plan 5 year warranty in 2012. Two and a half years later we were moving the chaise sectional from downstairs to upstairs and the back caught on our U shape staircase banister and put a 1/2 inch rip on the top back of our leather couch. I was told by the sales rep from South Dakota furniture mart to call within 48 hours of any damage happening or they would not cover your claim. So the very next morning I called Guardian. I was asked a series of questions and told I needed to fax my invoice to them within 20 days. Immediately I faxed my invoice and weeks later they sent out a 3rd party tech who took some pictures, told my husband he would recommend them replace it as it couldn't be repaired adequately.

I wish I would have read these comments before I purchased the warranty. I called for a chair that came apart at the joint. Short story - they don't do repairs on joints. They said the wood would have to have split - actually broken. A problem is a problem and a warranty is a warranty but not with this company. After reading these comments I get the feeling they would have gotten out of repairing a split wood broken chair as well. I thought I was protecting an expensive set of furniture. Horrible waste of money on this extra warranty. I will contact the company I purchased it from and add my name to the list of customers complaining to them until they find another warranty provider to recommend.

I have done business with a lot of insurance companies over the years and Guardian is by far the worst!!! They look for ways to get out of fixing your furniture and the cleaning products are terrible. Because I put the wrong date by mistake on my claim they now refuse to cover my claim. I keep getting the run around!!! I don't like to talk bad about people nor businesses but I strongly recommend not to use this company. I work hard and money is very hard to come by and when I pay a lot for a service I expect to get the same fairness and respect that I put in them from the beginning!!!! Again I strongly recommend that you do not use this company for insurance and you stay away from all their products, is overpriced cleaning supplies that don't work any better than the average if not they work a little less than the average cleaning supplies!!!

I am now on hold for the 5th time since I attempted to start a claim for an ink stain on my newer furniture purchased some 6 months ago or so. Each time I have called, I was told that my information hadn't been processed by Ashley Furniture in terms of registering with Guardian my warranty information and was directed back to deal with Ashley. Ashley, each time, has called me back saying they faxed over the information with a request that Guardian calls me directly. This has gone on now for over a month of the blame game back and forth.

Bought a chair and ottoman from Living Spaces three years ago and purchased the Guardian protection plan. Bad move!! I called to report a rip in the armchair and a tear in the ottoman. These were accidents. I was treated like I was lying from the very beginning and treated rudely by the rep. After being told from Guardian, I waited more than 4 weeks from the damage to file this claim, that they won’t cover damage. I asked if I just said it happened instead of being a honest consumer, if it would be covered and they said Yes. So I explained I made a mistake and it did just happened. They had me send in pictures of damage and I did. I had to wait a couple of weeks and didn't hear from them. I had to call back Guardian just to find out claim was denied. Never again will I buy this kind of warranties. With all these complaints we should have a Class Action suit.

Within the last 4 years we have bought 2 couch sets from Bob's Furniture Store. They promote Guardian Protection Plan saying they cover accidents, etc. In my 28 years of marriage and several rooms of furniture over several years, I have never had to make a claim. This year however, I noticed a slight tear in one of the couches in the basement. When I called Bob's, they asked many questions but said that it sounded like it might be a manufacturing problem so they sent out a technician who decided it was not a manufacturing defect.

I purchased a dining room table and chairs w/ the optional Guardian Protection. After one of the chairs' legs broke when my wife pushed herself back from the table I contacted Guardian. After almost three weeks of phone calls they have still not "found" my policy even though I have the policy number. They decided to file my claim in preparation of finding the policy. After explaining what happened they informed me that they would not cover the damage because it occurred during "normal use" and it was not accidental. I would seriously like to know what they consider an accident. Snapping a leg off on a chair seems to fit that definition to me. Furious. Absolutely a ** waste of my money!!!!

Our La-Z-Boy recliner chair stopped working and when the repairman came out to take a look. He had to remove the back of the chair to see the problem. The chair has been sitting broken in our living room for over six weeks. The repair people finally heard back from Guardian and say they ordered the part which will take from 6-8 weeks to arrive. We paid over $2,000 for that chair and are furious that it is unusable at this point. I have downloaded all the forms necessary to take Guardian to small claims court. If I’m not happy with the outcome, I'm taking them to court. In small claims court you can't be represented by a lawyer, so we are on even footing. This company is obviously a bad actor and needs to be put out of business.

A few years ago, we bought several pieces of Ashley Furniture, including a couch, dining table and chairs, buffet, and coffee table. It was a big investment, and we bought the 5-year warranty through Guardian. In the first year, I had a major crack in one of the table legs that they would not fix or replace. Also, the frame of the couch broke, and one of the pieces of wood was actually protruding out the back of the couch. They would not fix this because it was a problem with the actual structure. They would have fixed a stain that I created on the couch but wouldn't fix this major issue that was obviously a structural defect. Then, today I called about a gouge in my coffee table, which is specifically covered under the warranty. I reported the claim, and they came back saying it was denied because the gouge was over 6 inches, and that is considered "excessive".

After buying a chair at BOB's store, I opted to buy the warranty to prevent against accidental damage. Guardian has not honored any of the accidents that have occurred with this chair. From having the leather rip due to a rivet on a pair of jeans to having the frame broken from accidentally dropping the chair while moving it to a different location. DO NOT BUY A PROTECTION PLAN FROM THIS COMPANY, it is a waste of money.

We purchased white leather furniture from La-Z-Boy furniture two years ago and purchased a 5-year accidental damage policy through them from Guardian. Some kind of stain or mark of unknown origin has appeared on two of the couch cushions and on the arm of one of the chairs. These will not come off and I do not know their origin. I experienced the same response from Guardian as others. Because I don't know what happened I have no claim. What is a warranty for if not to take care of things like this? La-Z-Boy is sending one of their technicians out to look at the problem, so they are being helpful. I will certainly never buy from Guardian again.

My husband and I bought two tables and 8 chairs 3 years ago and were sold Guardian Protection Plans for both that said Guardian would repair rings on the wood table top. I paid over $160 for this protection. I spoke with their company yesterday and she asked me questions. I told her that last week I noticed a ring from the heat of my coffee cup and I wanted to have it fixed. She asked me how many coffee cup rings were there on the table. I said that I did not know...but I noticed the one from last week. She asked me to go see if there were any more. I did go and told her there were 6 or 7 total. She said that we were not covered for multiple rings. I said "What???" OK, so have your tech come and fix the one that I did last week. She said that they would not do that since there was more than one ring on the table. The warranty was a five year plan. This report is for less than 4 years. Guardian will not even come out to fix one ring. I will never, never, never buy a protection plan from them again. I hope this helps someone else save their money.

Where should I start? Bought a couch and love seat from Bob's furniture over Labor Day Weekend. Noticed an ink stain on my couch a couple of weeks ago and questioned my husband and two teenage children. No one claimed to know what happened. When I called guardian I waited on hold for over 45 minutes for them to tell me that my claim was not covered because I didn't know how it got there. After arguing with the representative about this unfair practice, I was told to send in pictures. I never heard back. I called again, and again, waited on hold forever. I was told that my claim was denied and there was nothing they can do. I asked for a supervisor and after much arguing, got her to send a third party tech out to clean it. This drives me crazy because they act like they are doing you a favor or a "courtesy" when ink is supposed to be covered in the first place (which is clearly stated on Bob's web page.) I am still waiting for the tech to come out. I have to send in all this paperwork first (including a disclaimer that guardian is not liable if the tech messes up my furniture or if it does not come clean). My husband and I went back and forth about purchasing the warranty. It looks like we made the WRONG decision.

Representatives of Bob Furniture gives false information about what this insurance company covers. Also does not give an insurance agreement when purchasing. I got a bleach stain on the couch and called to put in a claim and was told it was not covered. Apparently they only cover stains and tears that can be cleaned or sewn and does not cover any permanent damage. Well talking to an agent for the insurance company I demanded me my money back. The agent said she will talk to her boss and call me back which 2 days later she still hasn't. Bottom line do not purchase, it's a waste of money, anything that they cover can be done yourself for 5$.

We pushed our love seat that we bought April of 2014 to make room for our Christmas tree and the arm rest ripped and I called Guardian thinking it was going to be easy! I paid 179.99 for a 5-yr warranty and they said since I did not register I can't use it and I said I was told that Easylife Furniture will take care of everything. They told me to contact them, but surprise surprise they are closed. You can't even contact their other branches cause they either ran out of business or they changed their name without informing us!! So the rep said pretty much our money WAS DOWN THE DRAIN!! With a very monotoned voice!! I WILL NOT RECOMMEND THEM TO ANYBODY AND IF EVER I WOULD MENTION THEIR NAME, IS JUST TO WARN THEM NOT TO EVEN THINK OF GETTING THEIR SERVICE!!!!!

I noticed on my table that there was cracking of my Thomasville table so I called and I guess Crypton and Guardian are the same company now so I explained that there were spots and some cracking of the finish. After speaking with Courtney, probably some high school dropout who only has one response which is "That's not covered under your warranty" in an extremely condescending attitude, got absolutely nowhere. I paid $600 to protect my $3000 investment with absolutely no service. They are very specific about how they ask the question so that you answer in such a way to ensure she can repeat back to you that it's not covered. Guardian/Crypton are fraudulent businesses cause they absolutely do not honor the warranties they "sell" through the furniture stores. NEVER BUY THEIR WARRANTY!!!

No matter what you claim, whether it is accidental, wear & tear or manufacture defects, they always claim is not covered under the warranty, so you are stuck. Don't buy the warranty, save your money for paying for your own repairs.

So I went in with little based upon the hundreds of horrible reviews and experienced the SAME EXACT issues you all did. Waited 45 minutes to reach someone only to be told I was not covered for rips or cushion wear from natural sitting, after I was sold the warranty that "everything was covered, your cushions can be replaced every year...."

I purchased a leather reclining sofa, and a leather rocking reclining love seat from The Room Place in Illinois. I also purchased an extended warranty through Guardian for 5 years that was to cover any problems that may occur. Less than 2 years of ownership I noticed a furniture nail had torn the seat cushion in a non-visible area. The only reason why I found it was because all the nuts holding the metal frame together either came loose, or came off altogether. I turned the love seat over to reattach and tighten the nuts, and saw foam underneath the piece of furniture. I removed the back section of the loveseat, and found a furniture nail had torn a large hole in the seat cushion. I contacted Guardian. They gave me a claim number, and asked me to email them pictures of the damage which I did right away. They scheduled a day and time for a technician to come and assess the damage.

Apparently the only way that they can fix any damages is if the damages happen "accidentally." And even if they do happen "accidentally" they are not covered. This warranty is a joke! Never recommending this business to anyone. Horrible and manipulative business!

When buying furniture, DO NOT BUY the added protection from Guardian Protection Products. It is a hoax. When you do have a stain, they will claim that your stain is not covered under the plan. I paid $800, yes $800, for that service and when I did have a stain, they make it next to impossible to start the claim in the first place. Then when they do get the claim, they send you an email with no contact information telling you that your stain is not qualified. It is such a hoax. I can not even believe I was stupid enough to fall for it. Save your money.

Denied rips in leather after 1.5 years of scarce use. I was told they were cracks, when they were obviously tears from someone sitting on keys. I am going to call back tomorrow and request a written b statement. I intend to pursue this in small claims court. Cracks are from being old and dried out. I told the woman on the phone I would demonstrate a tear from keys on her face if she would like.

I, like the other 100 plus complaints experienced the same problem. If you don't lie about the damage they automatically tell you that you are not covered. You can't speak to anyone else but a call center employee because there is no one else including a manager available. Bob's tell you not to worry for 5 years and give you a Goof Proof Protection plan but have no way to help you with your claim. The document that they give you isn't worth the paper it's printed on.

This company's warranty is absolutely worthless. I purchased the insurance through Bob's Discount Furniture. After Bob's warranty was over, a dining room chair broke when someone sat on it. Call the company - "Oh, someone sat on it? Sorry, not covered." Last week, I called because the leather on one of the chairs was peeling. Sorry, not covered. But, the booklet said it is. No, no longer covered. About the only thing covered, according to their agent, is if the chair gets hit by lightning. In other words, it only covers acts of G-D.

Wish I would have come here first!!!! Purchased a sectional from Bob's, was given this huge sales pitch about how they will cover everything for 5 years and it's such a great deal. But it's all a scam!!!! First I tried to file a claim and was told that because the couch was less than a year old that Bob's had to cover the damage. I called Bob's, their tech came out over a week later, checked that couch, told us that it was not a manufacture defect and that the Goof Proof plan would cover it. So attempted to make a claim through Goof Proof but I could not because my name was not on the warranty so my gf called even though she did not know all the details.

I had a couch (Braxton model) made of Synthetic Leather that I bought from Bob's Furniture about 3 years ago. I called Guardian to place a claim on a tear on the back support, so I sent the pictures to Guardian as requested. However, they told me to remove the tape that I had put temporarily so my child wouldn't tear it more. Bottom line, obviously by removing the tape, some leather peeled off. Guardian told me I damaged the furniture by having taped it. I was angry trying to explain that this was a side effect so I can show them the tear under the tape. Tricky people said they don't cover peeling, so my claim was denied even though the initial claim was for the tear of a knife. I hope they burn in hell and nobody ever buys from Bob's furniture and Guardian Protection again!

Sectional bought from American Freight with Guardian warranty - The sectional frame broke and I called and they said that isn't covered nor is the tear in the fabric. When we purchased the furniture that was their sales pitch, they covered broken frame, tears and spills either by humans or animals. We have four children and the store was adamant that all of that was covered. Now they say that none of it is covered. I now have a junk sectional that was purchased in April of 2013 and a wasted 5 year warranty that means absolutely nothing!

We purchased a leather La Z Boy recliner two years ago and the leather on one arm of the chair is cracking and pealing. My husband called the customer service department at Guardian and was informed that this was not covered. DO NOT PURCHASE these protection plans as they will not cover anything. I wish we had saved the money! No stars are warranted.

My 76 year old mother purchased a protection plan along with her new recliner. She accidentally tore a two inch strip of leather from the back when she reclined it against an obstruction on the floor. Upon calling Guardian, her claim was immediately declined; without the submission of photos. When photos were submitted, they declined the claim again. The refusal is because this damage is considered a peel, not a tear. DO NOT WASTE YOUR MONEY ON THESE SCAM ARTISTS!!! No stars are warranted!

It's a scam........... they will never pay for anything. They will put you on hold forever, talk to you for 2 min, put you on hold again, after 2-3 hrs of explaining the same thing to 2-3 different people, all you gonna hear is that that damage it is not cover. I bought the premium package that covers anything and everything (that's because I purchased 2 bedroom sets, one dining room set, and one living room set. 10,000.00 total) and at the end, she told me (Aleias and Conner) that they only cover accidents. Spilling my soup apparently that was not considered an accident. So I gave them 100 different accidents scenarios, I just wanted to know what is considered an accident in their world. Long story short never buy this package. Just save that $200-$700 and invest it later on your new furniture.

In June of 2012, I purchased a 5 year goof proof protection plan for a bedroom set from Bob's Furniture. I was given a pamphlet of covered damages. On August 30, 2014, when my son pressed too hard while writing and the pen went through the paper accidentally gouging the wood surface of his night table, I tried on three occasions 9/2/14 and 9/3/14 to contact Guardian. I finally got a representative after holding for 45 minutes to one hour each time. I explained the incident and promptly emailed photos as requested. Seven business days later I received a call denying coverage because there were tiny scratches near the gouges and scratches weren't covered. I was told to read my contract. I explained that all I had was a pamphlet which said gouges were covered. Supposedly, I should have been given one at the time of my purchase. Nothing could be done for me.

I purchased a mattress protection cover with a mattress that failed. I contacted the company concerning this and was told to send in certain information. By the time I received the information and sent it in to the company I received an email stating that my action was voided and closed and that my mattress couldn't be cleaned, that only the mattress covering could be replaced. I paid a lot for my mattress and the mattress covering only to be told to call my local Stanley Steemer to get the stain appraised and pay for it myself. This is very poor customer service.

I submitted a claim per my policy. I actually have two claims. This is as follows; I had an ornamental bowl on my coffee table. It probably had been sitting there for probably a couple of weeks. This bowl I purchased while in Africa and this was the first time I had used it and placed it on my coffee table. For some reason, when I moved it, I discovered that the bottom of the bowl had discolored my coffee table. I examined the damaged area and I ran my fingernail across to see what kind of residue was there. I could not determine what it was but it clearly had caused damage to my table.

Wasted my $45 for a joke of a company. Absolutely no good!!! Got it through Ashley Furniture which I will never buy anything from again for selling it.

Purchased protection plan. Salesman said, "Everything is covered, no matter what." I even described different scenarios - I was told, "No problem"! Attempted to file a claim... Guardian denied the claim referring to the warranty fine print emailed 1.5 years ago, said the salesman was incorrect and "customer service" reps were just extremely nasty. Don't waste your money!!

After spending 30 minutes trying to get through yesterday, and spending 40 minutes today before someone answered only to be disconnected when she put me on hold, I had to spend another 30 minutes on hold. Was confused why the original rep didn't call me back as SHE HAD MY PHONE NUMBER IN FRONT OF HER! Regardless I was told that they did not have to honor our warranty even though I dutifully used their furniture cleaner over the past couple years because the stains occurred more than 30 days ago.

Just like a lot of you, I came to realize in the last couple of days what a complete scam this is. I had bought a sofa from Bob's Discount furniture some time back along with Goof Plus protection plan. I recently saw a scratch and called up Guardian. When they asked me how it happened, I told them I don't know. They said since you don't know, it is not because of a single incident and denied the claim. I wanted to talk to her manager; however, the lady mentioned that she was the only one and is the escalation point - how weird.

Please do yourself and your wallet a favor, don't buy this protection. I purchased this protection and only to be denied once I filed a claim because I don't know exactly how or what the stain on the sofa on the first inquiry. I later discovered it was makeup stain, (which is listed as covered peril), but they declined it. It is a complete scam, there were not intent to provide any protection. It is a way for the furniture location to make extra money. DON'T BUY IT!

Purchased a 5-year warranty through STARR Furniture on my dining room table set. My warranty is expiring this December so I decided it was time to call and have repairs made that have accrued over the past 5 years. My claim was denied because I didn't report the incident within FIVE DAYS of it occurring. I didn't know EXACTLY what caused each damage site and all of the damage couldn't have happened on the same day (apparently I'm supposed to call in each repair individually). I was livid and pissed at myself for not answering their 85 million questions with lies (so I wouldn't have been denied) until I came here and read all of these reviews. Apparently it doesn't matter what I said... I would have been denied. I really hope someone files a class action lawsuit!!!

Purchased 2 warranty for 2 Leather Sofas. A tear appeared on the arm of one of the Sofas. Filed a claim and it was rejected. This company is selling Bogus and useless warranties. They find unacceptable reasons to denies almost all claims.

This company did not want to help with a stain on the fabric that we had no idea how or what it was. We bought accidental stain coverage but the company refused to help us because we didn't know where it came from. Isn't that the point of accidental protection? Would never get this protection again. The company employees are not helpful at all and really don't want to assist you at all in this process. First call we made, we had to leave a message and they never responded and then we had to have the company that we bought the sofa from make them call us. Really bad experience.

30 days after receiving furniture, I called for service for water stains on marble table. I was placed on hold for exactly 1hr. & 8 minutes. The woman who finally answered the call was very rude and immediately told me that my claim was denied for reasons that were not stated by me during the initial call. I'm under the belief that this company is in the business of denying claims for their own made up reasons. I will never purchase one of their warranties again. I do not recommend that anyone else waste their money either.

I tried calling their number for a Bob's goof proof claim, but I was put on call waiting for more than 40 minutes without any luck.

I called to report damage to multiple pieces, 2 arm chairs, 1 side chair, 1 glass shelf, and 1 dining room table. I purchased this dining room set in 2009 and called on 6/16/14 to report damage that was incurred to certain items. I spoke to Danielle, **, who stated that my claim was denied due to the damage occurring to multiple events. When I explained to her that each individual item has its own individual damage, she rudely told me that my claim was denied and there's nothing I could do about it. I asked her if I would have called to report each item on its own would my claim have been approved and she said yes but because I reported them all at once, it was denied. This is absurd. I asked for a call reference # and was given **. I asked to speak to a supervisor and she told me there was no one else I could speak with and she continued to talk over me in a very rude manner. That I can try calling The Room Place directly. The contract language of the warranty clearly state that all of my damages are covered and it also states that "Accidental breakage of the wood frame or structure or other hard surface from a single incident".

I just want to add to the cacophony of voices exposing Guardian for the scam it is. We bought some "Goof Proof" 5-year warranties from Bob's Discount Furniture for a hefty sum of money. The salesperson said it would cover everything ("Don't worry!"). Well, I was cleaning the patio furniture cushions last week and they began tearing, so I stopped and placed them back. Tried to file a claim today with their third-party warranty servicer, "Guardian," and my claim was instantly denied on the basis that the damage was caused by "multiple events" since I didn't stop cleaning immediately.