Guardian Protection Reviews

We moved into the area and Guardian was the one who contacted us first. Their people came to our door, talked to us, and we went ahead and signed up for it with them. We have them for about six weeks now and for the first billing, they charged us twice for the first month. They don’t see it that way but I do. When they charge me when they're out here for the first month then the first month comes in and we've only had the service for about a week, that’s charging us twice and I'm not pleased with that. Other than that, I'm okay with everything else and I feel secure since having Guardian.

Guardian Protection Services was the security service that partnered with the builder we used. And for the short time that we’ve been in this property, they seem to be comparable to the security service that we had in another location. The reps at Guardian have been good. My daughter was here during the installation of the system and she was pleased.

I have a new home and the builder has some relationship with Guardian Protection Services. My experience with their reps and the installer was fine. The installer explained the features to us before he left. He also told us that we could go online and pull up our account, and it has everything on there. So far, the system is functioning well.

I had a different security system before, but the alarm didn’t go off when somebody broke into my place twice, so I decided to go with Guardian Protection Services. I got Guardian five years ago and the installers were good and friendly. Their reps are very good and on top of things. Just last week, we had thunderstorm over in this area and the power went off. They called me and the rep let me know that my power went off. Guardian is doing a good job and they are better than the other guys. I like the feature that I could shut off the system before I even enter the building, but I would also like to have a feature where I could see what's happening in my store when I’m not there or not around. All my friends that I hang out with have Guardian and I would recommend people to have Guardian.

We were building with Ryan Homes six years ago and they offered Guardian to us. Guardian's customer service has always been very helpful and one of the installers that I've talked to was very polite. The installation process went very smooth as well. It was all done before we moved in. So far, the system works really well. It feels great having one and it definitely puts my mind at ease. Overall, I'm pleased with Guardian and would recommend them.

Guardian's service has been good. The person who installed it was very cooperative and very polite. The only complaint I have is they raised the price again. Other than that, we're very satisfied overall with the system. The reason we put in the security system was that when we came back from the Super Bowl at a friend's house, we discovered that we had be burglarized. They took most of my wife's jewelry and other small items which they could carry. Since having Guardian, we feel much more secure and we use it any time we go out. We appreciate the security system and we feel much more comfortable with it. I have recommended them to others in our complex and two friends went with Guardian because of our recommendation.

I’m technically-challenged and Guardian Protection Services made the initial setup pretty easy. They did what they did and they were nice about it. Plus, the prices were reasonable. I would recommend Guardian Protection Services. My experiences with them were good.

We had to call about one of the motion detectors within the past couple of months. Guardian came out and checked the motion detector monitor, and it was a short visit. That aside, the features have been working well when we’ve had to use the system. But I would tell others to shop around. Guardian is probably not as price competitive as some of the newer companies on the market. I’m not sure the equipment is the most up-to-date either and we’re actually thinking about replacing it with the more affordable and more technologically advanced system.

A guy from Guardian came to the house, saw the place and gave me few options, and then I went with them. I used to have ADT but I didn't like the service. In comparison, Guardian is big in the area and they give reasonable rates. I would like more touchscreen pads and higher technology than the older devices. But overall, the system has been pretty good. It also seemed like a better system for my security and I’ve been very satisfied.

Guardian is a reliable company. We had someone come out to look at something recently but I’ve been a customer for a long time. It has been almost 10 years and I haven’t had any real issues. The features offered in my system are good too.

Guardian Protection Services came with the house when we bought it. They upgraded it to a new system and they put the new hardwired CO2 and fire and smoke detectors in. We had a fire a couple years ago and Guardian notified the fire department. It worked and they called as soon as the smoke detector was going off. The only thing I wasn’t happy with s that the key fob didn’t work to shut off the alarm and we were paying for that. I mentioned something and they said I might have to order a new one. And it was something that was too much of a hassle to deal with. So, we just went along with it. We're very happy with Guardian and it’s definitely worth it. So many companies these days don’t necessarily have the best customer service. They don’t reach people or they’re rude on the phone. But with Guardian, we haven't had any issues. I would recommend them.

We saw people with Brinks but when Guardian presented their package, they seemed to offer a lot of value for the money. They had a very good protection system and motion in the basement at a reasonable price. The installation was pretty good and the installer came out and he did his job. He was able to provide some professional advice that enabled me to situate my alarm system in a place that allowed me to have privacy in my bedroom but still come out to the hallway in a good place. Plus, when we come in through our garage, we don’t really have to run although we better move quickly. So, that’s really good. We get to it 99% of the time unless we’re fooling around with something else.

Our Guardian was part of the home builder’s package. I had a handful interactions with their customer service reps initially trying to get the system set up and how we wanted it set-up. We checked on it and made sure things were where we asked them to be. I had problems with the remote access of the system and, for the most part, they have been addressed. Unfortunately, I’ve had some cell phone issues and it has booted me out. I’ve had to change the password, but I’ve not come through the process of doing that. Overall, the system has been functional and it does what it's supposed to.

I got Guardian Protection for fire monitoring because I had a dog. Their reps have been excellent. The installation of the security system also went well. I’m happy with them. Go ahead and use them.

At first, I was happy with Guardian Protection Services. A couple of my bosses use them so I used them too. But the reason I signed up was that they took care of an older gentleman. He lived in a bad neighborhood and after he passed away, his house was broken into and the alarm didn't go off. I’m not really happy with Guardian but I'm into this contract where I gotta keep it or pay to get out of it. If it wasn’t for me being locked in, I would have canceled several years ago.

My friend was selling Guardian and he was good. The only time the device goes off is when we inadvertently do it ourselves, and they respond in an appropriate amount of time. I'd recommend this company.

I purchased my security system from Guardian in April 2016 and all was working well until February 2018, when the garage door sensor failed, causing the garage door to randomly open and close, sending the police out to our house for false alarms, which incurred charges to us. Guardian first blamed my garage door opener and the automatic garage door openers, so I had them inspected.

We have had Guardian for over 4 years, 2 separate houses. When we moved the first time we were relocating to a new but transition home further south for my wife's job. We relocated the service and were told our contract would continue and not extend. Come to find out 2 years after that when we are ready to buy our permanent home we were lied to and they extended our contract without offering us month to month options. They now want us to pay over $1100 to cancel so we can move, or are forced to sign a 5 year contract at our new home. Even better is that I found our very first original contract we actually signed and their ETF fee is $750, so they are lying to extort more money. I would just avoid this company at all costs because $1100 to them is way too important for the hassle and no comfort of know the company has your back.

When we bought the house, that was part of Guardian. We didn't have to get it but we wanted the security. Also, they were gonna run the cables which they did for free so we had to sign in a two-year contract and we stayed with them. When they installed everything, the house was being built. Then, the reps showed us how to use it once we bought the house a couple of years ago. I like the features of the system and I would like more but it's expensive.

Guardian came with the house that I bought and about a week ago, I called to cancel the monitoring service. It seemed that having it monitored with all the technology and automation today means $40 wasted a month. I have no crime in my neighborhood. The alarm still makes noise.

The rental home was already hooked with Guardian so I just went with them. I have the basic features with the cameras. I would recommend them because I've used them for years. We've heard an awful lot of different experiences but I haven't had any troubles with them.

When I got my home built, Guardian Protection Services was the first one that I got the service. I had a good interaction with their reps and the installation was good. The technician did a good job. He explained the system and he showed me how to use the pad and how to change the code if I needed to change it. The system secures the home and it's easy to use. I feel safer with it. The features I have in it and the quality of the equipment are good. The smartphone app is very easy to use too. Guardian is a very good system to get.

My daughter knew about Guardian Protection and we decided to use them. The installation experience was fine and the features that the system offers are adequate. However, I bought a battery one time and I had my handyman put it in 'cause it would have cost too much. It would have been nice too if they had the outside lights and cameras a long time ago. But overall Guardian is a good security system to use.

The technician of Guardian set it up pretty quickly and in a couple of hours, he was in and out. Everything's been good so far. However, there was an issue with a sensor in the living room who would arm away, and the sensor would go off while we're not home. No movement in the house at all. It ended up that they just switched up the sensors or bad sensors. But other than that, no issues. They'd call us every once in a while 'cause we burned something on the stove.

Guardian Protection Services was doing a promotion and it fulfilled my needs. My interactions with the reps at Guardian were nothing less than stellar. Everybody I spoke with at Guardian has helped me out. The lady that hooked me over the cameras and stuff went above and beyond to get me situated. And the techs have been professional. The first guys that did the first install did a great job and the last guy that did the cameras was exceptional. I have had no problems since I had it and it’s going on for five years now.

Guardian was what the builder used when they built the home. The tech who put my basic system five years ago was good. It's all I needed. Everything was smooth.

Anytime I’ve called Guardian Protection Services the reps have been responsive. They have the wherewithal to get an answer to a question if it’s not straightforward, so all of the information is available to them to help the customer. So on an overall basis, in terms of whether it’s asking a technical question or scheduling a vacation or a false alarm, it has always been good. For our needs of protecting us in our home, we are satisfied with the features that are offered in our system.

I started with Guardian in 2002 and it's my first security system. When I decided to have one of those little cameras installed inside my house, the guy that came to do it admitted it was the first one he ever did, and he ended up not doing it right. It didn't work properly and I suffered with it for a year. I called Guardian for service again and this time a guy came out and he knew right away what was wrong with it. He fixed it up, made me happy and everything was cool.

The Doorbell camera was replaced this morning, it appears to be working properly so far. I will monitor its functioning for a few weeks. For now I consider the issue resolved.

I had ADT for a short time. They just installed the system and didn’t seem to be concerned about anything else. But with Guardian, I could call them for any information and they called me right away. They were attentive. When I called them and said I wanted to switch, there wasn’t anything that they had to sell me. I picked them. The installation was done by ADT and the rest I did with Guardian on the phone. And when I had to have a service done, Guardian did it immediately. I’ve had my system for over 15 years so it’s exactly what I wanted, plain and simple. And I can add on to it when I want to. The quality was fine as soon as it started working. My son is an electrician, so he checked that out for me.

The Guardian system was built-in to my wall when I moved in. I had a positive experience with the person who activated the system. He was very friendly and knowledgeable. The features and the quality of the system are good as well. I frequently use the smartphone features and I like them. I had a little bit of a glitch going on, but the system has been great. I also like the notifications sent via text. It is good knowing that things are secured. Nobody has tried to break in and I did have one weird thing with my basement door, but nothing seemed to be out of place. The police were even called on it.

We had techs install the Guardian system and we've had them since day one in this house. The features, as well as their reps, have been fine. I had ADT before, but I like Guardian better.

The features in our Guardian system are fine. We've got fire detection and police notification. Also, the reps have been great and professional. I called them when the code went off and the problem seemed to continue even though we corrected it. But Guardian was good and they finally did something. At 30-some dollars a month, Guardian is cheaper compared to other home security systems. But the price keeps creeping up a bit so it's something we've got to consider. Guardian might wanna consider offering some premium offers so that they could compete with SimpliSafe.

Since the system has been running by itself, the only time Guardian Protection Services calls is if the alarm goes off. They call me to find out why it went off. Otherwise, I don’t hear from them. They don’t call me to find out if the thing is working. Whereas my old company used to call me every month to check the system and see if it’s operating correctly. Plus, I sent Guardian a message that I need them to change the pad because it's outdated and I still haven’t heard anything from them. I don’t know why they didn’t change the pad when they came in here. I would not recommend Guardian Protection Services to anybody.

Guardian Protection was offered with the house we built new. And then we renewed. When my wife talked to the reps about it, she was very happy. It worked out well and they gave us a good deal. Their service has been great as well and the response time is fast, usually in a minute or so.

The Guardian security system works when it is expected to work. If an alarm happened, Guardian called right away. And every time I talked to the customer service people, they were pretty friendly.

Guardian was part of a package with the house that was being built, so we went with them that way. Price-wise, the cost keeps coming down so that's one of the things that they should be cognizant of. More and more people are going away from these three-year contracts because there's so much competition anyway. But the system has worked out well and my experience has always been positive.

We looked at all the Consumer Reports and looked at Guardian Protection Services and Vivint. They both scored well. We did Vivint first and had an install set-up and the guy never followed up. He said he was sick and we had lots of issues. I'm glad that we all all the issues right of the gate and we said Vivint is not the company we wanna go with. We canceled that right away and went with Guardian and we've been very pleased with it ever since. Our sales rep was very attentive and if we had questions, he was very responsive to our questions.

The installation went well. The installer was very helpful and explained everything. The features are easy to use and the smart phone feature is great. If we're not home and someone rings the bell, we can see who it is. And if we're on the way home, we can open the door and do the alarm. So far, it's working very good. I feel more secure in case anybody comes in. We have the glass sensor and all the windows is alarmed.

I was satisfied when I purchased my Guardian system. And my sister was here when the system was installed and she said that the guy was nice. I set the alarm off a couple of days after. I didn’t really look over the paperwork that well. The police responders came quickly and I was very satisfied with that. I have the basic chime alarm and two motion sensors. I get to use the arm and disarm features of the system using the app. They’re pretty easy to use. But I have yet to purchase the motor for my garage. It's part of my package but this is my first time dealing with the motor for the garage. I’m kind of just paying for that.

I've had Guardian for years and I love them. I sold my house in 2017 and I got ‘em in my apartment, and they offered a free smoke alarm to check the carbon monoxide. Last week the thing was going off and they kept calling me as my levels were up to 60 and rising. I would have been dead if it wasn’t for that.

Everything is great with Guardian so far. We had a disagreement on pricing after I signed the contract since the sales rep was not completely knowledgeable about the products and the promotions. They finally made it right, but it was not a first call resolution. Overall the quality of the system is very good. The closing door feature is not as smooth as I thought it was going to be, but when it comes to the primary purpose of the alarm system, it's easy to turn off and on while using a smartphone.

It was good with the reps at Guardian Protection Services. They looked at the house and explained what we needed. Then, they did a good job installing it and teaching us how to use it. I feel good about the quality of the system and that I got what I paid for.

Guardian Protection Services had a partnership with the construction company of the house. The security system was included in the total amount and then I put it in the mortgage, so it was convenient. I had two meetings at the construction company’s office at a model house, and we went through the options that would be available. The person explained to me how it worked, and then we decided on the options that we would like to have. It was not only protection service that we got from them. We also bought the central vacuum system and speakers to have sound in the house. Guardian offered that.

My Guardian system is just about the same as my previous one. The only thing I like with the one that I had is that if I open up a door, it would tell me that the front door was open. However, Guardian's system doesn't. But it's part of a package deal with the new house and they had some features that I didn’t have on my other system. Their customer service was great. The rep that came to my home also went over the features and did a good job explaining. I feel secure with Guardian's system.

I like Guardian very much. We had a new build and Guardian was what we were acquiring. Guardian did their own installation and their rep was very nice and knowledgeable. There was a walk through wherein he told me how everything worked, and he did a great job. I love the features on the system, the in-home music, the app on my phone so I can control stuff on my phone like arm it from the road, as well as the front door camera. I really like it. I like knowing that we've got cameras and that if we would need it then we have the documentation. My husband works out-of-town sometimes, so I have that extra coverage for when he's not here. With the world today, you never know, and it's nice to know that if anything would go down, stuff are in place and we've got everything covered.

I bought a new home and Guardian Protection Services was the only company available at the time. They installed the service on time and everything has been going well since. Customer service is really good as well. I recommend Guardian as a service provider.

I'm very satisfied with Guardian. I've had them for a couple of years and everything's fine. Though it’s glitchy from time to time, quality is good and the technicians that I had personally were great. I've had them come out twice, recently to update the smart home technology, and they were really good.

When we purchased a new home, Guardian Protection Services was offered to us by the builders and we've been using the system for a month now. I have my camera, doorbell camera, and rear cameras, but they're not working for four days now. They're not on the same network that I had to change my router. I called their customer service twice and there was nobody there willing to rectify the problem when I told them that I couldn't take off days. They want to give me an appointment from 8:00 to 12:00, but I took off enough days from this construction and pre-construction meetings, and I don't have any more days to take off. I told them it has to be on a weekend or later at night when we get home. But they don't have any technicians that work on a weekend. They told us that they'll get back to us but that was four days ago and I'm still waiting for somebody to call me back. I'm also waiting for something to happen so I know who to sue and blame.

I just bought a house and it had a previous security system that was not currently in use. I have service with Guardian on my commercial property, so I got them for my house as well. The Guardian salesman seemed like he cared and was being reasonable. There was a guy who came the first time and tried to install the security system. He got it started and did okay. But another guy came and he was better and was more experienced. I wanted a natural gas detector, and I was disappointed that Guardian doesn't have that ability to hook that into the alarm system. I'm also interested in a video surveillance but it wasn’t really what Guardian does. So, I was disappointed about that as well. But other than that, the quality of their equipment looks okay and I'm glad that I have it if I needed to turn it on.

I was shopping around for security services and I checked ADT, Brink's and Guardian. But Guardian stood out the most. It was a trustworthy business and the equipment that came with the package made me feel comfortable. My experience with them was awesome. The rep was a great guy. He was very friendly, kind and understanding. Miguel showed up to do the installation and he knocked it out pretty fast. And then he explained everything pretty slow. I prefer that the cost would be a little bit less but the quality of the equipment is amazing. Also, I have been using the smartphone features and they are awesome. Overall, Guardian did a great job and I appreciate it.

Our friend recommended Guardian Protection Services. We got someone to install the system for us and it went pretty well. The installer finished around 2 hours, was professional and was able to explain everything. We had a lot of questions and he was patient with us and told us everything. We use the smartphone features every day and they are easy. I get anxious when I disarm the system before I go into our room and forget how to stop the alarm, but I feel more secure with the system.

Guardian was provided with the building of our new home and their customer service was good. They went through everything, told us what the prices were gonna be, what the cost was gonna be for having extra stuff that we wanted put into our house, and were right on point with all of it. Everything was exactly the way we had asked. There was nothing hidden and there were no extra charges. They also installed a running time system and all of that works great. I like it.

My son is bipolar and autistic and we have needles and heavy medicine which made me realize that we had to get a security system already. Guardian Protection Services was recommended to me by my neighbor who has had them for forever. They told me Guardian was the cheapest so I went with them. I talked to their representatives once asking about cameras and they were able to answer my questions. Their installer was awesome with my kids who are disabled and he explained what everything was. Thus far, we haven't had any problem with our system and we like having to set it on our phones. Our house was robbed before we got the security system and we're trying to replace everything. Now we feel safer.

The house was installed with something and I asked our builder, "Who do I call to activate this thing?" They said, "One of these companies, Guardian or ADT." I called ADT a month before we closed on the house. I was just trying to get my ducks in a row. I told them what I needed and the guy was really short with me like he couldn't believe that I didn’t need service right now. He hung up abruptly. So, I called the Guardian's main number. They referred me to the local Guardian and I couldn't have been happier. The rep was pleasant and informative. And he worked with me on timing and budget. Everything was topnotch. After talking to him, there is no doubt. So far, our Guardian alert system is doing its thing and the quality of the equipment is fantastic. We got the IQ panel and it works exactly like it's supposed to. Even when the network's down, it does exactly what they said it would, so I'm happy. Guardian make me feel totally safe. We love it.

I was told that we were better off going with Guardian because I could bundle it into the mortgage and they could get a better deal. The salesperson at Guardian was good. Although I'm a really busy person, he managed to reschedule and fit most as he could. The installation was easy, but the guy who came out to teach us how to use the Guardian was a little off with his instruction. He told us the code and showed the Guardian’s homepage, the website where I can change and add and it was all good. But he told us that when we would go out, we gotta put a code in every time we wanna arm and disarm, instead of just pressing the stay or away button. So, what I've been doing in a few days was press the away and then I press the code. So, it pretty much enabled the security system.

We've had our Guardian system for a couple of weeks now and so far it has been great. It was recommended by the builder. The installer came in, did quick work, and walked us through the system. He told us how it worked, and how to use it, and what we would expect. I arm and disarm the system by phone every night. I’ve also had a couple of people at the door that we’ve seen through the smartphone app.

Last year when I started building the house, the Guardian people were already here. We did our research and they were as good as any of the other companies. The rep was very nice, very informative and very helpful, so we were good. It is a new home and the Guardian system has only been set up for about three weeks. But they have armed it and it is rocking and rolling right now. We have the Legrand system in here and it has been working really great. We have six speakers on the deck in the great room area. Then in the master bath and hallway area, we have speakers in there too. We did not put the system downstairs but whenever the Guardian tech was here to set it up to turn it on, he said it would be easy to get in our ceiling down here.

Guardian Protection Services came when we were building our house. They were combined with the builder and we needed some options in the building. We wanted the infrastructure so we had gotten it. We weren't thinking much of home security but that came with the deal. They did the installation before we moved in. And their customer service is good. We have motion detectors and a better sense of security, but we're still using and getting used to it.

The installation took a while, almost one and a half hours setting up, installation and the demo, but it was okay. They explained things thoroughly and the guy asked me to ask more questions. But I was busy and I was not able to spend much on it on that day. There are a lot of things that I need to know so I need to get a hands-on. They installed a board where I can set up the arming and disarming. They put the sensor on one of my walls and the speakers in my living room. They're working and most of the features are good. I installed the app and tried to use it one time. It dinged on me and the alarm kicked off. They called me to ask if I was okay and I said that I was testing. I'm still not clear on the system though and I need to go through the instructions again. But the system is good.

Everyone at Guardian Protection Services has been really friendly, very knowledgeable, and very helpful. The gentleman who installed and the gentleman who sold it to me were both really awesome. The installation took a couple of hours and it has been easy to get a hold of the reps when I had questions. The features have been good so far and the system has been working really well.

The previous homeowner had a contract with Guardian Protection Services and I assumed the service and picked it up. It was just a matter of convenience. However, I was surprised with the $83 bill that became due this month given that when it was transferred, we had already agreed on a due date. They led me to believe that that was the due date I was locked in on. I was also surprised with it being so high and the reps explained that it had to be prorated because we didn’t get the due date. I really didn’t fully understand the explanation they gave. It vaguely made sense, but everything’s supposed to wash out and be okay next month.

My daughter recommended Guardian Protection Services and they are the ones who handle my whole security and speaker system. Their rep was just here today and he hooked up my TV as it wasn’t hooked up to the speaker. The features offered in my system are good and I use it all the time. It’s easy to arm and disarm. My husband is not home during the week and since having Guardian Protection Services, I feel a lot safer.

We had Guardian when we lived in Ohio and we were forced to transfer services because of how much it's gonna cost us to buy out the contract. Now, we have Guardian again and we've had it for three years. They weren't helpful when we went to cancel my account from Ohio. They weren't understanding of my situation that we were getting moved after being in our home for a year. They sent me an email saying, "Well, here's the contract that you signed," and there was a big circle around the five-year part. I understand I signed the contract, but can you help me? Can we work our way around this? That was a really sour taste in my mouth. I didn't talk to them until we moved here to Texas.

The builder recommended Guardian Protection Services and both the sales and the customer service people were good. The installation was good and quick, and they answered all my questions. I got the basic package and it serves its purpose. So far, it's been pretty good. The smartphone features are convenient too. You'll know if you left the garage down or not. It comes in handy.

Guardian Protection Services was a little better in protection compared to other security systems. Their sales and customer service teams were polite and cooperative. They told us how to use the system and really educated us on everything that they did. It was very easy to get a hold of them if I had any concerns. All I had to do was contact them and ask any questions. The installation went very well plus, it was fast and easy. It took about 45 minutes and it took a little longer because they were setting up the screen but the features were all good.

I talked to a Guardian sales rep and I was pretty impressed with everything they had. I then decided to try them out. I have friends that have other companies and Guardian had a better package for me. I customized my package where my front door can be unlocked and I changed the panel from the basic to their upgraded one. The quality of the equipment seems pretty good right now. Sometimes, it takes a little longer for the door to unlock using the smartphone feature but it seems to be doing all right to me. I got my dad go with Guardian Protection Services too.

Guardian Protection Services came as part of the house we purchased. They have a contract with the developer. I sat down with the rep for the installation of all the wiring in the house and he walked me through everything. I like the features that are offered in the security system of Guardian. I've been with them for a month now and they've had great service.

As it was offered through our builder, we got Guardian's service. We've had a good experience with their reps and the techs during installation were very good and helpful too.

Guardian already takes care of one piece of our property then I went with them for the second property, which was a rental property. Prior to Guardian, I was with ADT and I like Guardian better. We wanted to do an upgrade and Guardian offers more interactive things on the internet side which were not offered by ADT so we switched. I had a good interaction with their reps and the installation was done by a one-man band who did a wonderful job. Guardian did a good follow-through and they were able to be flexible with when we had some extenuating circumstances with this last piece of property so I appreciate that. They did a fine job. All was good and everything is working correctly.

I used Guardian before so I was familiar with them. They had consistent service and I've never had a problem with them. And even when I had, their customer service answered all my questions to the fullest. They were friendly and they fulfilled the needs that I had. The installation which took about eight hours was easy. I had a problem installing a couple of my smart switches and when the technicians didn’t get it done that day, they came back and got it done. The installation took about eight hours. I got everything that I wanted in my package and my experience with Guardian Protection Services was great.

A house is being built for me and the developer asked me whether I wanted to have Guardian for home protection. Also, a gentleman named Steve introduced me to Guardian. When I was getting my security system set up with Guardian Protection Services, I dealt with two representatives and they were both very good. The installation of the system went okay. I've had my Guardian security system for two weeks and the features of the system seem to be doing all right.

The technician who did the installation of our Guardian system was good and pretty courteous. However, they had to go twice because the little box that they put had a battery inside and it kept saying "low battery." But they've fixed it already and it’s working fine now. The features of our system are also pretty good.

I just bought a new house and my house is fitted with one of those doorbell things that was provided by Guardian. I was told I didn't have to use Guardian, but it was recommended. Everybody at Guardian treated me nicely. I’ve only been recently experiencing an issue with my bill. I changed to get more of the basic package but I got charged for the fancier package, and they still haven’t been able to solve that problem so that has been a not great experience. When I go get somebody, they said that was when the billing office was off, so they would call me back the following day.

My Guardian was the system that was used previously, so it was convenient to go with them. The interactions with their reps, as well as the installation, went very well. We feel more secure by having the system and we are happy with the features. We are also using the smartphone features.

I bought a house from Ryan Homes and Guardian Protection Services was the security company that they used, so I went with Guardian. Prior to using Guardian, I lived in an apartment and I didn't have another home security system. I spoke with a Guardian rep named Mike and the only thing I was disappointed with was that I have cats and before I decided to go with Guardian, he told me that my cats would be a problem. I was like, we've got a motion detection device and my cat has already set it off twice. So, now it was like we couldn’t even turn the alarm on because my cats would make it go off.

We got robbed and then we got a security system from Guardian. The first installation was good the first two days and then after that, the recording thing wasn’t working. I was looking on my phone and then all of a sudden, it said something about the DVS SVR internet not being connected. I kept doing the steps for three days. I called Guardian and another technician came, and he said the first tech put the recorder in the wrong place. The first tech put it in the bottom of our internet thing, which the second tech said was supposed to be together. The second tech fixed the problem and it's working now. The video is okay, though it's HD and I still can’t see the spaces that well. I’m satisfied overall.

Guardian was already in the house I bought. It's in the house I left, and I also used to work for their relative company. The customer service representatives at Guardian have been very good. I got treated well and I never had a problem with them. Also, their technicians were outstanding. I moved into my new house yesterday. I closed last month and one of the first things I did was contact Guardian and get that hooked up. So, I'm still learning new things. But overall, our Guardian system's functionality and performance have been good.

Guardian Protection Services and their customer service rep were good. Their technician came in and installed the system. He was a nice guy, did his thing and then showed me how to do it and then left. Guardian Protection Services, however, is little more costly than other companies. But, I’ve had their alarm system for five weeks already and it has been okay. I arm and disarm the system and, occasionally, I can also operate the garage door from my phone.

Guardian Protection Services is affordable, reliable and flexible. The builder had someone during the selection of the option for my new place that was offering Guardian Protection Services, so he explained the whole thing and it's a good deal, especially these days which we need to be protected at home. He was very professional and I was happy with the description of the service, so I decided to get it. I received a call when they were trying to schedule the original setup of the system and that lady was very professional also. She assigned me into an appointment and they went on time. My mother was there during installation, and given that she doesn’t speak any English, the installer was willing to explain me the whole thing by phone and he left the whole documentation. So once I arrived, I followed the instructions and I was able to understand how to operate the system.

A Guardian rep knocked on my door and convinced me I needed it. It was a good interaction and I've had two systems installed. But there was a system already in my house that the previous homeowner had and that I never used, so the first installation for me was a little confusing. There were random things plugged in places and so Guardian took out a bunch of that out. That was in 2014. On the other hand, this most recent installation was very good. The tech was very knowledgeable and he was able to explain all of the things, and I felt familiar with what was going on and why things were being put where.

We really like our Guardian system. We always use it and arm it whenever we’re away, and we feel secure having it. The sales rep was great and explained everything really well. The installation went well and the installer was nice and came on time. We mess with the thermostat and we like that because it’s gonna help us out with the electricity in Texas heat.

Guardian had installed the security system when the home was built. Their customer service rep was outstanding. He was very knowledgeable and he explained Guardian's different programs and services as well as their cost. And I felt like I wasn’t in the dark and wouldn’t expect any unexpected services and charges. The features are good too. I have this doorbell wherein I can see who's ringing the doorbell when I'm not at home. I had my own camera system already installed, so I didn’t have to ask him or take him up on his offer of installing security cameras outside the home. He said I could keep it if I'm happy with them and if I do want some of theirs even for the inside of the home, they can provide them. So, again, he gave me all kinds of choices.

Guardian Protection Services was servicing my neighborhood so I went with them. Everything was set up and done within an hour. The features of the system fits my needs and I utilize the smartphone features which are intuitive. And I feel more secure. I know I turn the alarm on, I'm pretty good in the house. Last week, there was a breakdown in the internet connection in the neighborhood and Guardian called just to make sure everything was okay, which was perfectly fine. But I don't like that they've been calling me a lot for no reason. I've gotten several calls, like telemarketing calls since so that's kind of annoying. But it has been good with them and my service is fine.

The two gentlemen who did the installation were very good. I'm stilling moving in but as soon as I settle down and figure out what they told me, I can deal with the security system. When I accidentally moved a pan on my stove to a hot burner and filled the house up with smoke, my alarm went off and Guardian called. They walked me through it and were very nice, especially the gentleman in customer service. The lady, on the other hand, kept on saying that she was gonna call the fire department if I didn't give her my password. But I told her not to call the fire department and that I would remember my password if she just gave me 30 seconds. I feel okay with the package I got from Guardian but this is the first time I'm having a security system and so I’m a little apprehensive about using it. And I have these timers in the wall that are hooked into my phone, the smartphone features, and I would like to be able to adjust myself to using them.

The previous owners of the house had Guardian Protection and we started a new contract. The people I've talked to at Guardian were very helpful. We kept the same equipment from the previous owners and the installation was great. Also, the features are very comprehensive and we plan on adding some water sensors.

We moved in and the guy from Guardian came by my place and talked to me. He ought to have a booklet since I couldn't remember everything he said. Still, Guardian seemed to be the security company that goes with development so I went with them. However, I had a complaint that I expressed through the young man that showed me the stuff. They told me I needed all these wires I got in my bedroom but then when the Comcast man was here, he said, “They only bent these wires. They didn't use even one of them.” I've gotten six wires in my bedroom and they said that was for my HDTV. But then, I've seen several places with TVs and none of them had these wires.

My interaction with the Guardian rep was pretty good. It was very clear and right to the point. We just moved today and we use Guardian service at our new home. The system itself is so far, so good. We have been using this sort of system over the years and so, we feel quite comfortable with all these different technologies.

Guardian is a well-known name. Whenever I reached out to them, they were very helpful. Also, their installer was very good and patient. The features offered are fine, it is just it is either on or it is not. Once I get my garage door openers installed, I'll be contacting Guardian to add them. My place is a new place and a little isolated, and the Guardian Protection Services system helps with the sense of security.

Guardian Protection Services was the security company provided by the builder. Everything went great with Guardian. I went to their office and the rep explained everything that Guardian offered, and I didn’t feel pressured to buy anything. The customer service was great. The guy that came to install the system was really helpful and it was a good experience. I customized my system, but I wish more things were included in the package, rather than having to pay for every single thing, such as for every window sensor. When I lived in an apartment, I didn’t use a security system and I had lived my whole life before without ever having an alarm. We have a house now and having a security system, I feel like the alarm has to be on and I definitely freak out more now when I forget to put the alarm on, compared to when I didn’t have a security system.

I’ve had Guardian for years due to the convenience of being able to do things remotely as well as the features they have. I can arm the system on my phone and that’s a nice feature. I was having trouble with one of the sensors on the door and the tech came out and put a new sensor on. He was nice and knowledgeable. But I might need another control box that is closer to the inside of my home. The one I have is closer to the garage and when it goes off, sometimes I don’t hear it when I’m in the upper part of my home.

We built a house and the builder had Guardian. Their sales and customer service team were okay. They were not pushy. They tried to help and get me the best deal. However, I found out for the first time after having them that I need to test my system monthly. I wasn’t aware of that so that was something that was missed for sure. This was something new to me. But the rep solved it right away by calling back and taking care of it. The installation went well. They worked quickly and were very experienced people. I had a lot of questions about the best location to put my different sensor and they gave good, professional advice or opinion. I just wish they had more camera options. Nonetheless, the quality of the equipment was okay. Guardian Protection Services is good, so far. But when it comes to applying refunds back to account, it takes forever. They told me it takes three billing cycles and I didn’t like that. Other than that, it's okay.

I did some internet research and I liked the features that the system of Guardian Protection Services offered. Plus, everyone has been very nice and my questions were answered satisfactorily. The people that did the installation were knowledgeable, asked for our preferences, set it up and showed us what we needed to know. I had one question following the setup so I called customer service and they were able to answer. I would recommend them to someone else if they were interested. In fact, my husband mentioned it to someone at work who was shopping for a system. Everything’s been fine and I haven’t had any problems so far.

When I had gotten the house, it already had a doorbell camera from Guardian Protection Services installed. I figured it would save money on the installation to deal with them. And as I looked them up online, they seemed to be good. Jessica, their rep, was super knowledgeable and really friendly. I ended up misunderstanding something about the permit that you have to send to the sheriff’s department when you get an alarm and I thought they were paying for it. I misunderstood what she was saying but she gave me a $25 credit towards our bill submitted even though she didn’t have to. And I thought that was cool. A guy was at my house for four hours because I had gotten cameras put up and we had a hard time getting them put in. He was good.

Guardian had a fine sales pitch but it was also the only option offered. We were sort of pushed towards Guardian by the builder. The person who was helping us plan the outlet and the network was also selling the Guardian subscription. Ours came with three door sensors but no window sensors, and a lot of what I hear from others is window sensors. But the house came pre-installed with everything except the activation, and the activation was done in 15 minutes. It was very fast and painless. The Guardian system adds some extra security. The equipment and the app work, and I like the service. I accidentally armed the system to “away” one time and walked through the zone that is armed with the motion detector. I quickly disarmed it but they called in five seconds asking if I was okay. The response was phenomenal.

My interactions with the reps at Guardian have been good. They were helpful. My experience during the installation of the system was very good as well. The tech was excellent too. Since having the system, I feel comfortable.

Guardian Protection Services was offered with the builder and I just started with them this month. I spoke to their sales guy and it went well. They knew the product and what the best options were for what I needed. They installed the system while the house was being built and thus far I've been happy with it.

The technicians who installed our Guardian system were knowledgeable. That experience was easy and we had no issues. The system is functioning well and the features that we have are good. We also like the smartphone feature. I've been with Guardian before and the old system we had back in the day was just the push button. I decided to stay because they are consistent and their service is reliable.

One of the representatives from Guardian at one of the model homes discussed all the different networking capabilities and security functions of the systems. They got one of their techs once the house was closed and the security system was up and running, and the rest was history. It was pretty straightforward. The tech was knowledgeable and professional. The security is watching the home ‘cause I'm gone for most of the day. I like a certain aspect of being able to access my garage remotely from my phone. The feature to arm and disarm the system remotely is also very convenient. The smartphone features function well, though there are a few seconds' delay for the system to react.

I had the Guardian system installed when my home was built, but I never turned it on before. I wanted to feel safer so I decided to turn it on now. I like its features especially the mobile app on my phone with which I can arm and disarm the system. Also, the people I've talked to were very good. Everything has been really good.

We initially had our conversation with Sammy who was the Guardian Protection Services sales rep. He sold us the product and we had a date that it was supposed to be turned on. Because we had a delay in our settlement date, we never had it turned on until later after the initial start-up date. They billed us based upon the start-up date and there was no activation. So, they should have aligned that, “Okay, this family has never had the system activated, so we shouldn’t be billing them.” They should’ve followed it up with a call but they didn’t. They just went ahead and sent us the bill and that was a little frustrating. But in terms of them coming out and installing everything, my wife was there with them and there didn’t seem to be any issue. And right now, everything seems to be okay.

Guardian reps came out and walked through the system with us. The system was done before we moved in, it came with the house. And the features are fine. I could open and close remotely through my phone, then I get emails and they wound up going to my spam which is great. So, those email are separated out from everything else. It also tells me who the person is because I assigned the code to somebody else and I could see when he would come in versus us.

I live in a new build and Guardian was recommended by the builders. Guardian's service was well done. I have no complaints. The only thing is that, I am having a little problem with my garage door and the earliest appointment that they could get scheduled for me to address it was the 21st. I felt like that could’ve been done a little quicker. Other than that, everything's fine. The features of the system make me feel safe. I'm in a brand new state and area so psychologically, I feel that getting Guardian was the right move for me.

The Guardian Protection Services sales rep that I bought my stuff from was great and the installation of the equipment was good. I had somebody come in and do it for me. The technician told me what he was doing and cleaned up after. I just have the basic app with the doorbell. The system's features and quality are good, and I like their smartphone features too. Since I had it installed, it definitely makes me feel more comfortable.

I had used ADT before having Guardian Protection Services and it appears that they are too different. Guardian is more home automation while ADT was for home security. Guardian's rep was very good and very knowledgeable. He told us what we needed to do, walked us all through the steps and how the system works. He worked with me well and I was very pleased with his customer service. The installation team was very good too. They went through the steps, what I needed to know about how to activate the system. They explained to me how the system works in various scenarios. My Guardian security system has door lock, garage door opener and speakers. The music system, those were new to me and the installer was very well-versed in explaining those features to me. Since having Guardian in our home, I felt very secure.

I used to have a different home security provider but where I live now, all the homes have Guardian so I have it too. It's of the same arrangement with my previous one, with the keypad and the way it's turned on and off. It’s all the same except I love the security cameras that I have now. However, I need their guys to come back out and put a contact on a window we missed. Having set the whole thing up over the phone, I wasn’t really looking at the plan and I was relying a lot on Guardian to make some recommendations since they have been through it. But it’s my front window which is at the street level that doesn’t have a contact. Another thing, I would've liked to have a keypad at my other convenient spot because right now there’s only one keypad. Fortunately though, I can control the system from my phone, so it’s not a big deal. And it's really convenient. I like that Guardian's service people have been really responsive too.

Everything's been good with Guardian, except I have an issue with one of the items. They set up an appointment to set up my door lock with the keypad, but when the technician came in, they didn’t have a lock, which was stupid. Then they scheduled me a different appointment, and they came over to fix it. A few days later, I developed a little problem with the internet. It wasn’t working right, so I called up for another appointment. They said it would come last Saturday, then on Friday I got a call. They said they had to cancel it and reschedule three weeks away, which I said was not really fair. So, I called the technician privately on his private phone, and he came over. It seems to be working now, but it’s still not working well. The light is blinking and they’re telling me it could be a bad battery. I said, “How could it be a bad battery? It was a brand new lock.”

First, the one star is for their business practices. BUYER BEWARE when you sign the contract. Story time... The first house we had them in, everything was free upfront, and we signed a 36 month contract. FREE, everything was FREE!!! Signed their contract and when we sold our house and moved 33 months later, we wanted to carry their services over to our new rental home. They offered to just charge me an install fee of (around $79 or so) and renew my contract (mind you, I only had a few months left on my first home contract of 36 months). So ok, NP, it's a few bucks, just renew and install all new stuff (which THEY RECOMMENDED because they wanted the new resident of my first home to pick up their services). So, no issues thus far into our second home/contract with them.

When my husband was living, he caught himself on fire in his machine shop. We also had a gun shop in the basement of our home. Several people had said Guardian was always there and they were good and they were understanding if your alarm went off and you didn’t get to it, so that’s why we picked it. We’ve had it for several years and they just put a new system in because my home line is wireless. The new installation process was the same as the last. It has another box on there as a wireless and the features offered in my system are fine. I’ve been very ill and I had major surgery right after my husband passed away about over a year ago and I almost didn’t make it. The rep understood my situation and when this gentleman came in, I sort of briefed him on what was going on and he was very kind and considerate. He did what he needed to do, did his job well, thanked me and left. So, I was pleased.

It appears quotations are available for new homes BUT I wanted an approximate quotation for an existing home that I was purchasing and Guardian was totally incapable of providing anything. They state that a visit is needed. I fail to understand their stance as another company was able to do a telephone interview on my security needs and give an adequate quote. I find it is very difficult to work with Guardian.

A lot of my family members use Guardian Protection Services. Their customer representatives have always been very helpful. I called them a few times about billings and to set up the initial appointment and they always did what I needed. Their installer came on time and he showed me everything that I needed. He was very well trained and knowledgeable of the system and Guardian in general.

I have a brand new home and the contractor recommended Guardian Protection Services. The system was just set up last week and the tech who did it was fine. This system has everything I’m gonna need.

I always used Guardian. We went with them as they worked with the community we moved to. I liked them at home and I had them at my other house. The salesman who came to tell us about it when we moved in was great. The features offered in my system are terrific, too. I would recommend them.

We used Comcast at our old house, then we built a new house and Guardian Protection Services was recommended by the builder. Both have good service but the technicians for Comcast are easier to reach. I’ve had a hard time reaching the guy who set me up with the Guardian so I had to ask my questions in order to disclose that it was a five-year contract. The five-year contract thing is a very big deal and they should definitely explain that to people. I wouldn't have an issue with it if I would have known. It seemed like it was thrown in there.

I bought a new house and I had to have a home security system. I was told that Guardian Protection Services was who I had to go with, so I did. When the system was first explained to me, when I needed to pick which sensors I wanted before it was built, their reps never said that there was gonna be a two-way speaker in my house, that my privacy was going to be violated from the get-go. That wasn't explained to me until Rey, who installed the system, mentioned it. Their rep, Kyle, was supposed to send me paperwork so that this two-way box would be deactivated. I'm about to rip it off but he said that it was not being monitored.

The person from Guardian who I interacted with, even before my house was built, was Chandler and he was knowledgeable. I called him up quite often and he was very prompt, courteous and able to resolve most of the issues, even after the installation. I'm happy with all the interactions that I had with Guardian. Also, the installation was seamless. The only problem that I had with the installation, and maybe it was my fault, was about my garage and my thermostat. The tech wasn't able to attach them to Guardian because he said I had already connected them to smart things and so he couldn't take it off and put it back to Guardian. I have an appointment for tomorrow just to get this resolved. But apart from that problem there were no major issues.

The sales rep from Guardian Protection Services was helpful so it was good and the installer was prompt, efficient, showed me how to do everything and answered all my questions. He knew what he was talking about. He has been in the industry for about 20 years and he told me that it was the latest and greatest of the apps technology so that was cool. The installation went smoothly and it was perfectly fine but I noticed that during construction, somebody set up one of the ethernet ports incorrectly. So, I need to call them back and have them double-check it and rewire it. But other than that, it was positive, professional and well-done.

The two Guardian reps that we had dealt with were good. There was a bit of confusion because of two different people working on our system but they fixed everything that was wrong and they finished it pretty quick, so it was good. We had the Guardian system installed in our brand-new home before we actually moved in. We like the features offered in our system and I used the phone thing all the time. But it would have been nice to have that doorbell camera so I can see from my phone who’s at my house before I open the door. They offered that but I didn’t get it because of the price.

My dad has Guardian and he referred it to me. We had their sales guy come out and he came with everything. Then and there we wanted to have a system as we were then moving into our house. And so, they scheduled for the tech to come out and install it. Then he did the work and it was amazing. It took a little bit to try to get it on because of finding the wall direction to put it. Ours was the first one the tech would be putting, so he was like learning as he was going, which I didn't mind. It took a while longer than expected but he was nice and he was going through everything as he was installing it. And since having it installed, I definitely feel more secure.

I bought a house from Ryan Homes and they worked with Guardian Protection Services through their trustees. They offered the option so I talked to them and it was good. The sales reps were very helpful and the technician was great. He explained everything and showed me how to do things. In the security system that I got, it’s good that from my phone, I can control everything and I can also close and open the garage. So far, everything is good except for the patio door. It has been hitting around two days in a row and right now, I just bypass that door until they send a technician out to check. When I’m gone, I do the away mode and then I feel safe. The sense of security is great and I would recommend Guardian to friends if they ask about it. I would tell them about the experience I had and that operating it is easy and common sense.

I had a great dealing with Guardian Protection Services reps. They were very punctual, concise and straight to the point. The installation experience was fast and easy. Guardian is a little bit more expensive than the home security I used but in regards to the features, it's a good 20% better. But for its price, it should at least come with the camera doorbell feature. Other than that, I'm satisfied with the product.

Guardian was paired with the builder and I feel a little bit more comfortable when I can communicate through one person with everybody. It’s a little bit easier that way. I also did a little bit of research on Guardian and they seemed like a reputable company. And when I met with the rep in person, he seemed to be able to answer all of my questions and provide the answer I was looking for. I got a phone call about the installation about a month before we were going to close but I told I was gonna call them back. So I made a phone call about two days after I closed and we scheduled something within a month which was reasonable.

Guardian Protection installed all low voltage wiring in our house. Then sometime last year, their rep and I went over our options for our home security system. We have gotten the basic system and I have a lot of other things that I've added on personally but I got what I wanted. Then the installer came, set everything up and turned it all on. He was great, efficient, and effective. He's got done and got out. Everything went well and didn't take up much of my time. There was a little snafu though, but nothing too major. For some reason, they put everything in the ceiling when they installed the surround sound system. We had eventually gotten it fixed, but it was very strange that their default was in the ceiling.

The security system from Guardian Protection Services was offered to us as a package on the new building and dealing with their reps was good. I closed on the house a month ago and they were good in prorating and activating the bill only till I moved a month later. They said everything will be back footed and my money will be refunded back. The installer finished his part and walked me through what has to be done. It was seamless and it was good. I'm moving in so it's settling and it's too much work so all I’m doing is arming and disarming as of now. The doorbell feature was good, but not really useful. The security features are okay but I have to explore more. The quality of the equipment is good, the infrastructure is there and Guardian is a reputable company so, I wouldn't have to worry about the security of my kids.

Guardian Protection Services happened to be one of the providers the builder allowed from the construction so I ended up going to them but I have no regrets and they have been good so far. The installer who came was very nice and he took care of our new house. While he was installing, he was careful and the folks that I got were very friendly and they explained everything well.

Guardian got a deal with the association complex that I moved into so I went with them for my home security system. Everyone from the person who did the preliminary setup for the wiring for the home security system and some of the wiring while the house was being constructed to the gentleman who came out and activated everything had been outstanding.

Guardian Protection Services was one of the preferred options through the builder. The installation tech arrived at the time he said he was gonna arrive. He was really nice, very knowledgeable and very professional. He explained how to use the service and he walked me through everything so that was very helpful. I did like him and the customer service that he provided.

We had a security system before but this was a new build so we didn’t have one at this particular location. We got some other quotes but Guardian was the one who was recommended by the builders and so, we talked with them. We liked the quote, their features and what they had to offer. All the newer security system providers offer some of this thing but they still don’t have everything. Also, a lot of the other companies had basic packages but you couldn’t really fine tune it for exactly what you wanted. And what we wanted was that we didn’t have to buy everything to get certain features and that we could break the package down.

The builder referred me to Guardian Protection Services and everybody in their team was good. They were professional, polite and answered all my questions. One other guy was great. He installed everything just the way I wanted it and it was a good experience. The features in the system are awesome. I use the smartphone app all the time and everything else is pretty much like I want. Everything has worked flawlessly too. Guardian Protection is great and I would tell others to go for it.

The sales representative from Guardian Protection came out and was helpful and supportive. Everything went great. The installer did a good job too. The only thing that was a mess was the salesperson was talking about setting the keypad by the front door and I found that they fixed a wire to an outlet that was under the struts, and so the installer came out and extended a wire right down the wall to the electrical outlet so we just had him come back after I got the wire set up. That was the deal. Other than that, everything's good. The app is very easy to use and my sense of security has improved since having the system. Their price and service are good too.

We were dissatisfied with our previous provider and we asked around to some of our friends and neighbors. They recommended Guardian, so we gave them a call. The gentleman came out and talked about them and we decided to give them a try. Compared to the provider I had, Guardian is superior. We have Guardian for 13 years now. Every interaction I've had with people has been very positive. Everybody's been very nice, pleasant, and professional and all they wanna do is help us with our security system. I like the equipment that Guardian provides. We had the original stuff for seven years and they came out about six years ago and put in some new equipment. We got some wireless contacts and did a little bit more stuff that was more technically advanced at that point.

Guardian Protection Services is a lot better than the system I had and a lot more simplified. When the sales rep came, he told me about the steps and the process but I wasn’t expecting to get hit with a bill four days after my estimation and so I called customer service. The interaction with the customer service rep went well and how the billing cycle works was explained to me. I had two cameras installed and the main board and the installation was pretty cool which took them only three hours. They sorted what the old system was and even removed the old mainframe. The technicians were excellent and professional. They told me what they needed to do, what they were doing, why they were doing it and explained to me how it works.

I have had nothing but problems with my smoke detector going off for no reason and it gets aggravating. It has been replaced last year and now they have to come here again because of it. I would really like to cancel my service but this contract would have me paying too much to get out of it. I would never recommend Guardian Protection Services to anyone.

We've purchased our first home and Guardian Protection Services is one of the companies that the builders use. I attended other companies' presentations, but I was just very happy and satisfied with the way Guardian Protection's salesperson explained how it would work so we just went ahead with them. Their reps have been very helpful too. The gentleman who came in and installed the system was wonderful. He explained everything in detail from beginning to end and there was no question left unanswered. I was also very pleased with my understanding on how to use the system.

I had a good experience with the reps from Guardian. I called and they came out right away and met with us. They walked us through what the system was, what they provided and what the costs were. Given the equipment that they were able to provide as well as the cost structure, it made sense that we get their service. The experience during installation was good as well. The guy who came out was professional and he told us what he was doing. He wasn’t there very long. He pulled all the stuff in and got us up and running. Our system has done everything we wanted to do and it's got good features like the ones for the smartphone.

I had Guardian in my old home. My account manager, who I was dealing with, was incredibly responsive. He worked to get me the equipment and the installation that I needed. I was building a new home and I never had any issues if I needed to add anything. He was definitely on top of it and helped me get exactly what I needed. The customer service went a long, long way as well. My sales rep went over and beyond to get our business. She was fantastic and amazing. I even have her number where I would call her for about anything. I got a call one day that somebody was coming out to do the final installation. We had scheduled that day and then I had to cancel because we weren't ready for it yet. And for some reason, it didn't get through the technician but he was heading out here. I got the voicemail and I'm trying to figure out who to call quickly. I called the rep, she handled it and got me rescheduled for the right time.

I had a new property and Guardian Protection Services was introduced to me. I liked their service and what they offered. Then the installers worked with my schedule. I thought that the installation was going to be four hours but I had additional stuff added so it took time. I could look at my doorbell and one of the cameras from my cell phone. I know what was going on and I feel protected and safe. I’d recommend Guardian. It was a great experience.

Guardian Protection Service was recommended by our home builder. When they came to install the garage door deal, one of the guys that installed it was a lot of help. He knew all the information about the system and he was very nice. He showed me how to use the system. He also showed me how to set it up on my phone. The smartphone's features are cool. I like that I can use the app for the garage door opener and set up the alarm. I love the system's features. They are very easy to use and set up. The system's quality seems very high-tech as well. I’ve already recommended Guardian Protection Services to a friend.

I've used Guardian Protection Services before, stopped for a little while, and then I went back to them. The equipment was already installed in my house. We've spent a good chunk of money on it but I couldn’t afford the monthly payments, so I stopped using it back then. The first rep that I spoke with was very helpful and she took her time in explaining a lot of things to me which I did appreciate. Also, the gentleman that came out and did the install was very polite and kind. However, I had a disagreement on the location of something, so I called someone else telling them that I didn’t feel that the equipment was going to be beneficial to me because of the location of the install in regards to how my house was positioned. So, Guardian opted to change my contract or my order to provide me with an additional item for basically the same cost and then it suited that concern about that blind spot. Guardian definitely did what they needed to do to help with that.

The interaction I had with the rep of Guardian when I was deciding what to get was good in a way but what got installed in my house was totally different than what we spoke with the rep. I had a fight with Guardian because they didn’t install the proper things that they promised me. The rep whom I spoke to left the company and my account was given to someone else. He just sent me an email saying that if I approve it, they could go ahead and install. And I said that I was fine with it because I had something in mind, so I thought that he might have covered everything. However, he didn’t. I had everything in the email. I was not thinking that I would have to pay anything because I had all the proofs but I still had to pay something to get the things right.

Guardian Protection Services did everything that they said they were going to do, so everything went smoothly. In addition, they’ve been very cooperative. Not only did they do the security work, but they also did the installation of a surround sound system and wired everything prior to having the sheetrock up. My only issue is between the brand-new TV from Best Buy and the wiring from Guardian. When I turn the television on I have to change everything right away. Meaning, I’m not getting the surround sound just by turning the TV on, which is what it should do. Every time I want to use it, I have to reset until the speakers work.

We've been with Guardian for the past five and a half years. We got a five-year contract with them when we bought our house. But then, we sold our house and moved into a different house which we worked with a different company. Still, we like Guardian, so we proposed the same deal that the other company was trying to offer us and Guardian was able to match it. The installers came out and they were knowledgeable people. My wife was home and according to her the installation was a great experience. Since then, everything has been good.

My contract term was 36 month. Now they showing second contract for 60 months. I dont know when this nightmare with this company is over. Remember this company automatically renew your contract without any warning. Please ask them the copy of your contract. You never know they want to keep you and bill you as long as possible. I will see them in small claim court soon.

I had Guardian in a previous home I lived in. When I moved, I called, checked them out, and got my system re-set up. I have an issue with some of my sensors that don't stick. They shake off of the doors from going open and closed, then I have to re-stick them. Other than that, I haven't had any problems with everything that came with it. Also, they called me every time my alarm went off, let me know if I needed anything, and if they needed to send anybody out. I’ve been happy with my service so far. I haven’t had too many problems and the ones that I did have, they took care of them in a nice and timely manner. So I'm satisfied and enjoying their service.

When we moved into the house in Pflugerville, there was a rep that came to our house and explained the whole Guardian Protection Services. The sales and customer service representatives at Guardian have been great and easy to contact. Kevin helped me move the service that I had at the house over in Pflugerville over to the current house with little to hardly any cost and no headaches. He helped me disable the modernizing for the old house and bringing it to the new house and it’s been wonderful working with him. We love the features in the system. We didn’t have the glass break and because we live out in the country sometimes, we get vacationers coming out there to the lake and we live close to the lake. So, we wanted some extra security and the technician explained everything, and he was very informative and convinced us to add that feature in.

Guardian Protection's sales team was great. They weren’t pushy and overselling their product. They met us and told us everything that was available and that they could do. They asked what we were looking for and they got the stuff that we wanted. It was great. The installer was awesome. He came in, got everything hooked up, and walked us through everything.

I did a little bit of research on alarm companies in Florida. In New Jersey, I used AT&T, and while I’m not living in my residence yet, the overall experience with Guardian Protection Services has been 100% better. The rep was the best. She was on top of everything and was very accommodating, especially knowing that I live out of state and that I had a timeframe to work with. The installer was wonderful and the installation was phenomenal. So far the equipment has been wonderful and I can’t wait until I move in. I have internet that I can use to see the pictures of who is coming in and out of the house. I’ve never seen anything like the features. It's wonderful. I feel very secure because every time my friend enters or lets a contractor into my home, I’m notified immediately of entry and exit, as well as the disarming and arming of the alarm.

I was solicited by one of the employees and I liked what he was offering, which was the Guardian Protection Services. The interactions with the sales rep were great. During the installation, the guy was very friendly and he was on time. And my wife was able to make it to her work, and so it was good. However, an alarm wouldn’t clear and I had to call back to get it done. The rep was able to come out the very next day and we got it done. I like the ability to be able to monitor my home remotely. Every time someone approaches my door, I get an alert, letting me know, and that's awesome.

I had Guardian Protection Services out at our business and I picked it up out there. Their reps were really good at what they were doing. I wasn’t here for the first installation and I had to have them come back to do another one and they showed me some features there. Overall, our experience with Guardian has been good and we're happy with them.

We had a new build home and Guardian Protection was offered by the builder. It was a package and we went with it. I've talked to a couple of their reps and it has been awesome so far. Also, the features are great. A lot of the wiring was set up before we were there and they had to come back and install the thermostat and the alarm system. We've had a great experience at this point and I hope that continues.