Guardian Protection Reviews

Guardian was recommended to me. The customer service has been great. They switched out the existing sensors in the home that we purchased. It's been pretty easy. The tech was very knowledgeable and nice. I think he had it actually in his own home. We didn't have it for the first few nights and it definitely feels more secure now that it's set up. It's also much more high tech than the one that was already in the home. You can use the app on your phone to set and disarm. It's very easy to learn. The only thing I wish it would have come with was more motion sensors. The standard package was just window and door sensors.

Guardian worked with my home builder and I met their salesperson at the construction site where we walked around and talked about all of our options and the very things we could do. When they initially installed the system, the builder forgot to contact Guardian and they started drywalling the house. The builder didn't want to tear everything apart so they asked Guardian to install things externally. Instead of having the sensors internal to the door, they were put on the outside of the door. They didn't look nice and they didn't function well. So we made the builder go back and he admitted it was their fault.

As far as the system goes, Guardian has been fine. We have gotten some other things through them. We've gotten a speaker system through them. The outside speaker doesn't work now. So, we needed to call them because they were the ones that brought the equipment. Besides that, we got this music system, and for some reason, it just shuts off at times. But I know it could be related to the internet, with Comcast. We haven't had any issues with Guardian. The system features and the response are fine and they're sufficient for what we need. The pricing is the only thing that seems to be at a whack. It's more expensive than other services that are being offered now.

I didn’t even want a security system and I tried to get out of it. But I really liked the guy that sold Guardian Protection to me so I stayed with it. I still have my old monitoring system sign out in front and then he just started asking me questions. Before I knew it I was signed up. It was already a done thing and the same night they had installers out and so I had people in my house until 9:00 at night. I think that is just too pushy. I wasn't happy about that part but other than that it went okay.

I used Spartan before, which was very small, and Guardian ended up taking over their monitoring service. Since then, I've been with Guardian from the mid-90s and I love them. Everything has been done professionally and I have no interest in leaving Guardian. The sales representatives have been excellent and were very helpful when I’ve talked to them on the phone. I upgraded my system two or three years ago and they came in and made it more of a wireless system than just the wired system, and they’ve been very responsive. The installation of the upgrade was perfect. The tech was very professional. He looked around and I explained to him what I wanted and we did it. I also like that I can access it via my phone or iPad to check on the status of the system. I've been very pleased with the system's quality, and I've been totally satisfied with their expertise. I’m going to stay with Guardian.

Guardian Protection Services has been really great. We used ADT before but I like Guardian much better. I like the personal touch and the level of service that was provided. Because this is a new built, we were able to customize options about the level of service that we were looking for. The initial person that we worked with was Tori and he actually was working with Ryan Homes to coordinate everything. They also gave us a call pretty promptly to set up an appointment with Tori and then Tori took the time to basically go through all of our options, so he went room by room explaining what they could install, and what our security options were. Then from there, they provided finalization of our services. He provided information on the contract. It was very thorough, very detailed, and pretty much knew what to expect.

I moved and I just thought the other company was too expensive. My agent set me up with a security advisor and he gave me a rundown of different companies I could use and I just picked Guardian. It seemed to have a plan fit with what I was looking for. But my negative point is that the installer didn't leave any signs or decals to show that we have security service so when I talked to the Guardian person yesterday I mentioned that.

I used Guardian Protection where I worked before and I chose to personally use them because of an offer I received. Their representatives are very professional and courteous. They made every attempt not to drag anything into the house and just explained everything very well. Even the technician is very good. He was on time as expected and he showed us all the steps of what he was doing and how everything worked, and explained the boards. The technician knew exactly what he was talking about and was very efficient setting it up.

I've had Guardian's basic alarm for two weeks and the overall quality has been good. However, we had ADT in our previous home and there were some features that ADT had that I liked that Guardian doesn't have. Also, occasionally it beeps when no door is open and we've been trying to figure out what that is, but other than that, it's been fine.

I've had Guardian for 15 years and everything has been fine. I've thought about upgrading it sometime, but I haven't taken the time to do that. I would recommend them.

Guardian is a great outfit and I like it very much. It made all the difference in the world to me. Everybody was cooperative and during the installation, I had a very nice fellow who seemed quite capable. I'm 80 years old and I was going to buy a gun because I was so worried about home invasions and people on drugs. But now, I don't ever think about that and I feel completely safe.

We like Guardian and we haven't had any trouble at all. They are very responsive and professional. We like the "stay" item where you can put "stay" on, instead of just "away". The value is great and we will continue to be a customer.

The representatives of Guardian Protection were polite, courteous and professional. They are doing the installation at my new townhome. They came in with the site manager and the system features are very nice. I like all the notifications you can get. So far so good and it was what we expected. But I’m still waiting for them to finish a few things and hopefully they’re going to be back soon to finish up what they need to do.

Customer service at Guardian has been good. The touch pad is great and I like being able to alert the firehouse. We've had it set off twice, and it gives us peace of mind. However, in the past five years, there have been other options that have come up. Now our contract is coming to an end, and our concern now is if the price is going to go up.

When we signed up for Guardian home security in the summer 2016 it was when we were approached by a door to door salesman. We were nervous at first, especially after hearing how you were locked in for a 36 to 60-month contract but after being assured by the salesman that if we ever needed to pause the service at any time, we could do so and just pick up where we left off, be it at a new house or by transferring the system over to a new homeowner. We thought this was a good option since we were first-time homeowners and had never lived in the city before so we signed up. January of 2018 we needed to trim some things from our budget, and decided to place our home security on hold.

Guardian is better compared to my old security system. I feel more secure knowing and seeing when the door open and close. I don’t have to go back to look if the alarm is going off by itself. I can also manually set it or I can use my key thing. So far, I haven’t had any problems with it. It’s a wonderful thing to have. It’s just what I need and I'm going to continue to keep it.

The Guardian system and their people are great. Everyone on their team was very nice and helpful. The guy who installed the system was really good, quick, very nice, and knowledgeable. My husband liked having the doorbell camera. It is a nice feature so we can see what's going on. Half of the time, it's an actual movement and not just the wind blowing. But there are also little flaws or tweaks in the system. So far, it has been frustrating trying to learn our Guardian system and figure out why it keeps sending notifications. When we first deleted our phone numbers, we were still getting texts of any kind of movement on the porch. The night we had a heavy windstorm, we had 135 notifications the next morning. We thought it was fixed when they came out last week. We just got to call them to be able to try to figure out what was going on with it again.

Guardian compared to Vivint is better. When Vivint was installed, we were limited on a number of the little devices and we could only choose a couple of windows. When the Guardian people came in, they put stuff on windows that we hadn't thought about when we had Vivint. A Guardian representative talked to us and explained everything, and was real nice about it. The gentleman installed everything and went around to change all the batteries and the little control panel. He set up everything and made sure everything was working like it supposed to.

My husband passed away and there are a lot of things I have to figure out that my husband did like all the bill paying and the online accounts. And I moved to a new house, which we had started earlier in the summer. There's a Guardian Protection system in the new house that's turned on and protecting it. But my husband was the one who initially signed the document with Guardian so they won't even talk to me. The service tech who came out to set up the system handed me something and he said it was the login for my system but it was my husband's email address. I told him that he had to change that and put my email address in there. But he said he couldn't do that and that I just had to go online and do it. But that was one of my other issues because I didn't have internet.

I had bought a home and I was going to get ADT, but Guardian showed up on my door and they were cheaper. The installers showed up at my door the same day and got the installation done in a few hours. However, I wish I would have gotten more sensors for the same price. Some of my windows don't have it, so there're still ways to get in the house without the alarm going off. I also use my smartphone to lock the alarm, but lately it's not been doing it and I don't know the cause.

The sales reps of Guardian Protection Services were friendly and very professional. I showed the guy who was helping me with it where I wanted the camera and where I wanted the pads put up. Once everything was completed then I met with one of their representatives to show me how everything worked. But when they were setting up and showing me how to use the camera I noticed that the representative has a computer and I can actually see the camera set up in my bedroom. My concern was, those people who come out and set it up through their computer, do they get rid of that or do Guardian have access in looking into my home? But overall I’m satisfied with Guardian Protection Services especially with how they worked with me with my needs like the protection it's giving me and my husband. I feel more secure once I arm the system.

The installation of our Guardian system is going horrible. We transferred service when we moved in October. They've been here four times and it's still not finished. And each time, I've been very busy. I have to take my kids to school and pick them up. We only have them come on Friday and it's been a nightmare. I told them they had to wait because it was the holidays. I didn't know they were going to have to come back again. They're nice, it's just not getting the job done. Too many things have happened here and there, like a part was wrong and then another part didn't come in in time. We've been with Guardian for a couple of years and I've had problems here and there with the sensor part of the windows or doors not working. Other than that it's been all right, but I probably wouldn't recommend them.

We set up Guardian Protection Services for our business and dealing with the reps was all right. The installation was good and the technicians seemed professional. I feel a little bit better having the system and I like its online feature.

I had Guardian at my prior residence. Then there was technically a break because I had a few weeks before I was closing on the new house. But it was less than two months. I decided to go with them again because a guy from AMP Security who worked in tandem with Guardian stopped by my new residence. He was very nice, polite, courteous and did not seem like he was running a game. So, I was willing to have a dialogue with him and got a good feeling from him. The two guys that came to install the system were great and answered every question I had. When I bring strangers into my home, it’s nice to have good feelings about them, and these guys totally hit the mark. I'm totally pleased with the features but I just called customer service earlier today ‘cause I was having problems with my video doorbell. Other than that, I'm happy with way it is set up right now.

One of my customers told me about Guardian Protection Services. They were good in answering my questions and in installing the system, which took about an hour, as well. I have a security system in my store and a camera that overlooks my entire store. The speaker on our cameras, where you talk to people, is terrible right now as you can't hear what's coming through it. I was told, however, there might be an update coming for that camera. It definitely needs a speaker upgrade in there for sure. But, other than that, everything is great. All the free stuff is pretty cool, and all the home automation stuff is awesome for the price that you get.

I'm satisfied with Guardian Protection Services. They're good for locking your door and using them on the thermostat. So far we haven't had any problems. I feel very secure because I'm a scared person. I was going to work with my husband at 4:00 in the morning 'cause I just feel so nervous and invaded after the break-in. And now as of the end of last week, I started being in the house alone. I don't go at 4:00. I go with 8:30 instead of with him at four. My husband and I were talking about putting cameras on the outside. But that probably would come later on in the future.

The people at Guardian that I've talked to were able to answer my questions and the technicians explained to me everything. I like the security system more than the alarm as the equipment's better. It's a good quality and everything's easier and faster with it. I also have the Guardian app which is good because I can control everything from my phone. I can also see who’s ringing or who’s at home whenever I go.

I was very unhappy with the security company that we used before. Then a guy from Guardian came by and walked up to our door. He came across very well and was very knowledgeable. He knew what he was talking about and why I was disenchanted with our last one. The installer who came out was very knowledgeable and very quick, too.

This is the first time I’m using a home security system and it’s Guardian. They were able to offer me what I was looking and the sales rep and the installation team were good. The installation team explained everything and I have all the features that I’m looking for. I will recommend Guardian Protection Services to friends.

The sales guy that came over with Guardian was pretty upfront and honest about all the fees. I made it clear to him that if a credit needed to be run, that was going to be a very big deciding factor. And if it was going to need to be run, I wasn't interested in the service. He called his manager on the spot and his manager said, "As long as you're able to provide me a copy of the credit report that was run within the last 90 days. So, I gave him a credit report for the house.

I’ve been happy with everything with Guardian. It was convenient for me to sign up with them for my security system since they were working with my builder where I was going to be moving. I met with someone and they presented all of the options and features for the home automation, and then I chose what I wanted. Someone came to set up everything last July, showed me how it worked, and I’ve been fine since then. I use their app every day and it is my favorite feature. With it, I am able to unlock and lock my doors, my garage and watch things from home. I also enjoy my surround sound, my cameras, and the video doorbell.

Compared to my previous one, the Guardian system is wireless. I liked their salesman. The technician did his job, explained everything, and left. With Guardian, I feel safe at night. I turn it on and away we go. Also, one thing we like about it is it's on the cellphones. I can arm and disarm it on my way home or before I come in the house.

Guardian Protection Services is able to communicate with us through the pad when the alarm goes off and their response is usually quick. We've had the alarm for five years now and the quality of their service is fine.

We’ve been using Guardian Protection Services for some years. They do our commercial fire control systems and our alarm systems in our commercial properties so we just started using them in our rental properties also. The sales guy, Jeff, is amazing. However, their customer service is not so great when you call and get some things done. We have 10 properties with Guardian. And for some reason, they just started combining all our properties into one big bill and it took forever to keep explaining to Guardian over and over again that each property has its own entity. So, that’s about a year of battling with that and they finally got it figured out.

I had a neighbor who had Guardian Protection Services, and they recommended them. I've been with them for more than 20 years now. I had to call them recently to see about changing my payment plan. I had to wait a little while for their reps to call me back, but they were fine and they were just busy. I got two systems now. I had my original system upgraded a few years ago because I had it for over 10 years at that point in time. And my experience with that was fine. The service guy who put the system in my workshop spotted a problem that the salesman didn't realize. And he recommended changing and they did. And it's working fine. When I had everything upgraded, I wanted to be able to look at our system through the phone, but we don't have enough gigabytes to be able to do that. We don't have cable and all our computers are dead slow because we just have phone lines.

Guardian has been outstanding overall so far. Their reps who did the sales pitch, the installation, and the follow-up calls, have all been fantastic. They were all friendly, helpful and engaging. During installation, the guy came in, took a look at where everything was, installed the equipment, and informed me how to use it. I also love the quality of my security system, as well as its features, especially the doorbell camera.

We have Guardian Protection Services installed in one of our business locations, and they were a fine choice. We recently took over a location, and after we took it over, we switched providers, from ADT to Tyco, who were awful because they were expensive, proprietary, and their service was lackluster. So, we were looking to switch, and we finally went with Guardian because they were one of the alarms that can lets us, utilize alarm.com, along with our other locations. The sense that we’re not at that location, we have Guardian running between local management and the home office management, and we’ve had a positive experience with their customer service. They’ve gone above and beyond to get everyone on the same page.

When we went to Guardian's design office for Shell. We met David, sat down at a desk and went through what our needs might be. Later, it turned out that he was also the internet person and we didn’t realize initially that he was our connection for any technical needs we had. Things went well and we were pleased. But it was a little unclear at the beginning because we didn’t know that they would be in tandem with another company for the security equipment. Usually, you go outside and shop for that. But that was probably good for Guardian because they got more sales that way.

Yesterday, a friend of mine went in the house ahead of me as we were unloading the car, so the Guardian alarm went off. I couldn’t remember the password, but I used my phone and I got it shut off. When the rep came to walk me through it, he set up so I could open the garage door on my iPhone, which was great. I have two cars and both of them have overhead door clickers in them, but they don’t work anymore. I can’t open the doors now. I wasn't happy with the way the rep just left. I contacted him after he left and he was already up in Sarasota, so he couldn't go back to me. I called Guardian today and I want them back here. On the 15th of January between 8:00 and 12:00, they're going to give me a call when they come.

Guardian is better compared to my previous security system. Unlike it, I'm able to control my locks, garage, and the security system remotely. Everyone’s been pleasant, helpful, and responsive, and everything about installation was seamless. Technicians were friendly and helpful in explaining everything. It’s convenient to be able to open, close, and lock the doors, and also to arm and disarm the system with the smartphone feature. I would recommend them.

The people that had the house before I purchased it had Guardian. They were sending me some correspondence in the mail over the time I've been here, so I decided to call them to see how much it would be. Also, I don't feel comfortable in the back part of my house and I wanted to put a camera back there so I could see what's going on. The rep gave me a good price monthly so I went with Guardian. At first, he told me it would be $40 a month. I had a roommate at that time, but he abruptly moved out. So I called the rep back and told him that I couldn't financially afford the extra bill. He was willing to work with me and he took it down to $30 a month. Then he told me I only had to do it for a year and I was still able to keep the camera.

Great, amazing experience. Everything has worked great. I have no complaints. I'm looking forward to our system being in our home for a very long time. Installation and customer service has always been great. You can't put a price on feeling safe in your home or your belongings being secured.

There's one guy from Guardian Protection who got all the equipment set up and walked all us through everything, like how it works and how to fix everything and he was good. The quality of the equipment is also good and it is affordable. But it would have been better if we had the advanced panel for the same price. We are using the Guardian smartphone features and it is easy to use although when you close the app it takes like about a minute to reopen it. I would recommend Guardian services.

So far, Guardian has been a good security system. They have very nice people. Installation went fine, except that our phone jack got screwed up a little bit. But the installer came back out and he fixed it just dandy and we’re very happy. The only thing we couldn’t get is our window stickers, because he ran out of his stickers. But I like the system and I like that I just have to tap a finger. It doesn’t have the buttons on it. It works a lot easier. I also like the idea that I can go on my email and see when we armed it and when we disarmed it. I would recommend Guardian.

The customer service response is much better with Guardian compared to my previous provider. We worked a lot with the Guardian's rep to set up the service and he was great. He answered all of our questions and then he was able to schedule it right away for installation. But the installation team didn't alert us when they were running a little bit late to install it, so we called the rep again and he was able to make sure that everyone was going to be there, and get this thing installed on the day that they said they would. If we're given a timeframe for them to come, they should come within that timeframe or call us and alert us that they will be outside of it. But the gentleman that installed it was very knowledgeable. He installed it within half an hour and then he was able to show us really quick how to use it. Then we were on our own.

I'm a first time home buyer. The homebuilders said that Guardian is the security provider that they are dealing with and it is the company who they recommend so I went with that. The features are fine and I'm satisfied with the system. However, I had a horrible service at first with Guardian and I've been calling them almost every day. I kept in contact with the builder's project manager every day and they were waiting for Guardian to come and install the wiring so that the drywall could be put up. I called Guardian and found out that the sales agent who first came out was no longer with the company. I got another rep, he came out and went over the paperwork which he didn't have at first. He thought that maybe I had a copy which I wasn't given.

The person that came here represented Guardian Protection well. He was well spoken and explained everything to the best of his abilities. And he had answer for every question that I had. My wife bought the home before we were married and the only odd thing about the whole thing was that I had to prove to Guardian that I was her husband by setting up a marriage certificate.

I have had Guardian Services for 2 years, moved last year and continued with their services. Stopped using the alarm system for many months. Called to cancel their services for that reason to find out that when I moved apparently on the contract was a 60 month agreement that I was not ever made aware of. The early termination fee is 700 dollars. They would not do anything about it and offered more services. Not much I can do but be stuck with the 46 months of paying $40 a month. I hope no one else agrees to these terms as that is ridiculous. BBB complaint was made. Hope you don't get stuck with them as well!

Had the existing alarm in my new home activated by Guardian yesterday. Technician who came out had no idea what he was doing, the equipment was already installed. All he had to do was activate it. 6 hours later it was finally activated, he left, and with that came a ton of problems. Spent over an hour on the phone with customer service as well as supervisors with no help whatsoever, no solution... Several hours later the system tell me I have open windows, tampering going on, I call customer service again... was told to bypass items having issue. Alarm went off all night long. Call this morning and get yet another runaround. Cant arm system... but I'm paying for service. So sorry I signed a contract with this company. It's been a mess and it's only been less than 24 hours. Buyer beware.

Guardian offers excellent and professional service. Everything was fine and there were no surprises. We got all of our questions answered. It was good that the price was comparable to what we already had with ADT. We like the app and that we could arm and disarm the system on the app. It'sa good feature. It definitely provides a sense of security.

So far everything with Guardian Protection Services is good. The guys that came to install it were terrific young men. They were personable and when we had a problem their boss left wherever he was to come over and fix it. The only thing is I can’t see on the backboard thing where you hit it to lock it at night. I have to get my key ring with the little square on it to lock it at night, where before I would just go to the keyboard and hit something on the wall and I can lock it there.

The tech of Guardian Protection did a good job in installing the equipment. The cameras are also good but there was no real hand-holding in terms of like, "Here are all the features. Here's the way you can use it." It's sort of a "figure it out yourself" so that was a bit disappointing. And I sort of expected from a company of this size is just a good follow up in terms of what I'm paying for. There's no "Here's your bill. How else can we help you?" Not really any of that.

I was a customer for several years and for the most part, service was fine and responsive. My criticism is of the antiquated contract process that customers must endure. I do not know why this is unique to the home security industry, but most companies seem to require customers to enter into a multiyear contract with the provider. I understand the economics from the providers perspective (guaranteed revenue over a defined period of time) but from the consumer perspective, it is just infuriating if your circumstances change (i.e. job relocation). Guardian required a five-year contract for my service. Due to a job transfer, I relocated out of state and am still paying on the contract (close to a year now). Yes, they will try to sell you the service again to your new home (not helpful if you have to end up in short-term/corporate housing) or continue your service. Unfortunately, this also comes with a new commitment to a multi-year contract.

My experience has been horrible. I got a video doorbell, sensors on the exit doors and the motion sensor. Rather than putting sensors on the windows, they positioned the motion detector to detect the windows on the first level. It's working but in order for the motion detector to catch an intruder, that intruder has to be in my house. The installation went okay, except one of the sensors didn't work so it wasn't picking up the garage door constantly, but a serviceman came out the next day and fixed that. Then he told me about getting another router because it's in the second level so it isn’t strong enough to get to the front door, which is on the first level. I expected the video doorbell to operate as it should but it has never worked.

Guardian was the one recommended by the builder. Interactions with Guardian reps have been pleasant. They explained the different services they offered, the pricing options, and some recommendations. Installation was pretty smooth. They highlighted the selections we had done and where or what was getting installed. We’ve had peace of mind since we had Guardian.

I feel more safe and aware of what's going on in my house since having Guardian. The sales rep set up the equipment, showed me how to operate it and how to set up my online and my app access. He did a test run with me with it, too. He also asked me to show him a demonstration just to make sure I knew how it works. He was here for an hour and a half. What I have are the doorbell and the keypads in the house, and their equipment are of good quality. The smartphone features are great as far as the notifications coming through letting you know when things are opened or closed, or when the doorbell comes in.

Guardian Protection Services called and offered me the doorbell, camera and pendant for around my neck. That's what made me switch. I was also almost out of contract with the other provider. So, I took the opportunity to go ahead and join them. The rep was very helpful and polite. He told me what was going on and he told my how the whole system worked. He spent more time explaining it and going over with me about the system more than other companies that have been here. I had forgotten about getting the new code for my phone. He even tried to get it set up so he could do everything but it wasn't working. He also changed the alarm out and checked everything and made sure that everything was working and the system was all right before he left. Everything was well.

I just purchased my home and it didn't have any alarm system. My sister works for Guardian Protection. So, she put me in contact with a representative who came out to tell me more about it. He was wonderful, informative and not pushy at all. He told us what he thought we needed, all the extras that we could get, and if we want to think about them and add them later. A gentleman came out for the installation and he came out a little late towards the end of our window, and he was here for a total of an hour. But everything went fine. And then, he showed us how to set up the account on our computer.

It'll be a year in January since we started using Guardian Protection Services. Their salesman was pleasant, except that it was already late at night and he had to call the guy that came to install to help him. They took a couple of hours to install the system. They put the glass break box but they put it up crooked so someone else had to come out and fix that. They were coming out for something else because they weren’t receiving a signal and he just got up on the ladder and fix that. But aside from that, everything is fine. The quality of their equipment has been good. In the beginning, I have accidentally set it off several times and they were very quick to respond. They called right away but thank God we never had to have the police out. Most of the time I forget to set the security system but I feel I'm in a safe and secure area anyhow.

I've changed my home security system to Guardian Protection Services a week or so ago. It's easier if they're a little closer to home. The other company I had was out of state so I didn't feel like I was as connected with them as I do with Guardian now. I had known the Guardian rep before and he explained things. He went over questions I have even if he had to more than once. He made it all a little more simple than some do and it's not so technical. He was the only one who did the installation and didn't take very long at all. He also had been out to correct some things and I know that I can get a hold of him quickly if I ever need anything. So far, I'm very pleased with the overall functionality of the system and I'm very satisfied with the service. I would recommend Guardian.

I heard bad stuff about other companies like ADT so I didn't check into it. Then Guardian was the first one that came to tell me the pricing, which was pretty good, so I decided to jump on it. Their sales rep came to my house and showed me everything that their system was capable of doing. He also showed me a package that I was interested in and we went from there. When the equipment was installed, their technician stayed to make sure that everything was working well because we were having issues. He was patient and stood there for hours trying to figure out what was going on with the alarm on the front door and the doorbell. We found out it was a bad doorbell that they had and they changed the bell out. Then he went over the instructions with me. He gave me superior service and I would recommend him and the company.

I love their smartphone features. I can fix up somebody’s screw up from home. Overall, Guardian system works great. It does exactly what they said it would do. We have no problems at all.

I used to have MONI and I was paying them $59 for the alarm system but their rate has gone up. Then I had the guy from Guardian who came and explained to me about their product and service. He was very nice and he said that with Guardian, my payment would go down. My sister also has them so I quit MONI and went ahead and got Guardian. But I never asked him if he was going to report it MONI or I was supposed to report it to MONI. He also didn't tell me about it until I got a phone call from MONI saying that my payment didn't go in to them. That’s when I told them that I was no longer with them and that I was with Guardian already.

Guardian has been fantastic so far. They're world above MONI service-wise. I feel great about the overall quality of the equipment. In the beginning, the doorbell that they put in and all that was not up to par. It wouldn’t ring and then when it would ring it would in the middle of the night. The sales rep who did the installation promised to be back and he never came back. When I called, they scheduled Tony to come down from Phoenix to take care of the problem. He came as promised on time and changed it out to a new doorbell. It's working great now, thanks to Tony. I'm pleased with Guardian. It's nice to know I can rely on this system. I have a couple of questions that I have to explore, but everything seems to be doing fine.

A door-to-door salesperson from Guardian Protection Services came to the door and introduced himself. We went over the material and he started explaining the features and the benefits. He did as good of a job as he could and he scheduled the installation. The installers were early and they were very professional. They walked me through the functions of the system and made sure everything was up and running before they left. It's easy to use and I like how the quality of the picture is very clear on the recordings. It's just very high-tech. Their smartphone features is a little bit delayed though on the locking of the door and sometimes it doesn’t pick up correctly. I've only had it for a week, so it happened last week and then again this morning. So, I just have to make sure I hear it locked before I drive away.

We sat down when we were building our house with the representative and he explained all of our options, and we picked something. And the installers had a bit of a struggle getting things going because too many people were on vacation and there wasn’t anybody there who could do it. So, it took them a while but they got it all installed but they got it done that day. It’s nice that we can see if our garage doors are closed remotely and our house is locked remotely. And I like that. We haven’t really had to test out anything else but I accidentally set it off a few times. But I got into it and turned it off before anybody called me. I feel safer having it.

Guardian Protection Services is updated compared to my previous security system. In the beginning, we felt very special although we knew that the salesperson had more than one client. Guardian was really caring and trustworthy. Any questions we had, they were there for us. And then all of a sudden it stopped. There was a short period where we were totally ignored. It felt like once we got their business, we were not important anymore because we weren't getting any correspondence through our text and phone calls. The salesperson wasn’t answering emails or the texts. I guess he became very busy, but this was over a period of three months. Then all of a sudden he was back on track. It became excellent again and we were happy again.

I like Guardian's technology and price. Their installers were great and all their reps have been pretty nice. I also like the system's touchscreen keypad and the ability to integrate with the home automation. I have their system for a week now and I’ve referred a few people to them who have also purchased a system.

We got Guardian Protection Services and the salesperson was knowledgeable. The installation was quick and the technician who came out was really good, nice, and knew what he was doing. I had a system in place already that was adaptable so all they had to do was change some cards. Also, he was able to see that the backdoor wasn't connected and was able to fix that, which helped a lot. Moreover, Guardian seems to be making use of a newer technology and the features offered by the system are good. I like that it's set up in Alarm.com so I go to that and it seems more accessible than my old system where there were two different websites and I never knew which. I also check the smartphone features once in a while. In a couple of months, I'll get the door camera after I change front doors. I'd also like the coverage outdoors but we're going to do that with a separate system.

Guardian's system is better than ADT and it's a couple of dollars cheaper too. I've only had it for a little while, but it was time for a change and a bit of an upgrade. Guardian put a life alert thing in the system, as well as a heat and smoke detector which I didn't have before. There's also a more modern main control thing there. It has a feature that tells me right away if I open up the door, which is nice. The sales rep answered anything I asked him. Also, the installer was an outstanding individual. He really knew his business and his job, and he was quick and neat. He also cleaned up after himself. So far, they've done a good job and I would recommend them.

The previous owner of the house was very happy with the system of Guardian Protection Services and said that they were really good so we continued the service. We are not living there right now though. We just go there once in a while for a couple of days. Also, there are things about the system that we haven't figured out yet so we haven't turned it on. But the technician who came and installed the system was good and he helped a lot. We wanted to reset all the passwords and he set up those. On April, we’ll be moving there permanently and we will be using the system regularly.

Guardian partnered with the home builder we had. The system was set up last week. Most of the install was done while the house was being built. They also came out, activated the system and installed one more speaker. And all of that was, for the most part, was satisfactory. They were very prompt and everything looked clean after they were done. The features of the system are all very nice. I haven't had a monitored system in a while. So, some of the things are new and, obviously, nicer than I used to have, particularly, the app. The smartphone app is easier than I thought it would be.

Somebody at my work referred Guardian to me. I was telling him that I was going to call ADT for the home security but he’s said, “No, call Guardian.” The guy that they sent out for installation explained a lot to me, and he was really nice. I turn the system on when I’m at work at night, and when I’m home during the day sleeping, I put it for home stay. It has worked out really good. It's really cool, and they've done a wonderful job. I’ve been telling everybody at my work to call Guardian and get them.

We wanted an alarm system so we were glad to see the door-to-door salesman who had installed the alarm in our previous house. He showed the product and it looked pretty advance, so we went with him and worked together. He was very informative, the price was also great, and the features that are offered are amazing. The installer showed at a good time, and showed us how to use the system. He was clean and fast as well. My daughter has a childcare so we like the idea of the video camera, as well as the ability to speak to whoever is at the front door. We have surveillance cameras all over us and that is pretty awesome.

We mostly dealt with Howard of Guardian Protection Services and he was pleasant, very knowledgeable about the equipment and offered suggestions. I got the system for added protection and it is very modern. I can use my apps from my phone to turn the alarm on and off from anywhere and I can open up the garage. I can also see if a door is left open. My panel and everything worked. Guardian Protection is a little pricier than some of the other people but they’re very good at what they do.

I've spoken with a lot of people from Guardian multiple times 'cause their service is very poor. We had an install date of November 20th. They came and brought the wrong part, so they had to come back on the 27th. Meanwhile, that whole week my husband was getting calls from Guardian, three to four times a day, saying that they're testing the system. And it wasn't connecting because they never installed anything. So, I called them and suggested to them to stop calling my husband and not to charge us. They said they'd take care of that.

I had a security system in the house when I bought it but it wasn’t armed. Somebody can hop over the fence and they can go into my backyard because I have a corner property. The salesperson from Guardian that came in was very thorough and the price was reasonable. You’re hooked up to the fire and police department and you’re covered. The installers were very thorough as well, courteous and they knew what they were doing. It’s working pretty good though I’m having a few issues right now. I have the Z-Wave bulbs that are not hooking up to my panel and the technician knows about it. He’s supposed to come out and see what he can do for me.

I had one of Guardian's sales rep come to my door. He advised me that my contract with Monitronix was getting ready to end and he showed me what they had. He did his part and did a really good job. I selected a couple of other items to go ahead and install and the price stayed the same, so I was happy. The installation was awesome and the installers were very professional. Everything was explained correctly. With Guardian Services, it's a lot faster and smoother than what I had with my previous carrier.

I used Guardian Protection Services when I first built my house. I let the system lapse for a period, and then I contacted them back and had them re-establish it. I priced some other companies. Guardian was more favorable in price and more flexible in their cost of installation. I give Flo, the customer service representative who I initially spoke to and continued to speak to throughout the process, excellence marks as far as being thorough and easy to work with. She was very accommodating with any request that we had. It did not feel like it was a difficult process at all.

I love Guardian Protection Services. I have been telling my friends how much I like it. It was the first name that came to mind. Everyone from Guardian was nice and did a good job. Our house didn’t close on time though, but they're coming back to finish the installation. I'm one of those people that run up to my bedroom, lock the door and I see my husband doesn’t need to be disturbed. Since installing the system, I don’t have to do that, and it's awesome.

Guardian Protection Services gave me the best rate and all of the pieces came with the package that I selected and it was pretty comprehensive. The sales representative was a nice guy. He came up, knocked on the door, and said what company he was with and the different services that he had. He showed the different packages and explained things in a way where it was easy to follow. He was always available if I have questions and whenever he called me, it was always during the time that I told him he could and he tried to be respectful of those kinds of things.

We’ve been looking for a new home security for several years. And then we built this new home and moved in last week. We decided to pull the trigger because we had a nice deal through Guardian. Our first sales meeting went well, very knowledgeable, helpful information. We got the Wi-Fi network, extender network, and also, we got the home protection. And then our installer came out, and very helpful, got us all set up. And had to come out a second time ‘cause our Wi-Fi extender wasn’t working. He came back out a couple of days later and fixed it. Guardian's been good. My only complaint right now is I’m trying to get our Legrand dual-band WAP set up. But Legrand's been bouncing me around all morning. I feel frustrated I’m getting the runaround from them. Other than that we feel more secure at night with our home security system and when we’re gone.

Guardian is in the house when I purchased it and I've heard good things about it so I thought if this is good then we'd go with them. The customer service reps were so helpful and all my questions were answered. They helped me with every issue I had. Pete scheduled me right away for the technician, Ken, to put the top tape on the backdoor that was missing when I purchased the house. When I was missing one of the remotes to the house, Jen sent it right away. They're very responsive.

We were a customer of ADT for a lot of years, but they never came out to update our equipment. We had old equipment and the rates kept going up all the time. I had to retire and my husband got sick so we're on a fixed income now, so we decided to get something cheaper. Guardian called on the telephone, and they came around door-to-door. They were very good, explained everything and we got a lot more from them than what we did from ADT. Also, the installer was a really nice guy. I really like the system overall. If we open our side door, it tells us the door is open. The same goes for the front door. We never had anything like that with ADT. I would recommend Guardian highly, and I have talked to some of my friends and told them that if they need to get a system, Guardian's the one to get.

I was checking for a security company online and I saw different ones, and I clicked on Guardian. The previous owner of the house I'm in now was using the same service, so I figured I should go with it. The sales process was smooth as it was supposed to be. However, I was told on the phone there were two cameras added for the options. The sales rep did not say whether or not the cameras recorded, and I did not know that until the technician got here. The tech said the camera does not record, and that made me disappointed and not take the cameras. If I had been told that the cameras were not going to be recording, I wouldn't have gone for it. There's no point for me to get the cameras if they don't record. I also won't pay $350 for two cameras, when I know that I could have four cameras for that price elsewhere.

I started going on the road and since I’m not at home that much, I needed the new equipment so I can feel like my wife and kids are a lot safer at home while I'm not there. I used a different home security system before Guardian and I didn't have an issue with it, but Guardian offered the newest software technology that we were looking for. The previous company was also offering it, but they wanted us to pay an arm and a leg for it. Guardian came in and took over, and they were great. The tech was really nice, and he knew what he was doing. The sales guy was nice as well. After everything was plugged in, he came and checked. We still have communications with him if we need him. I would recommend them any day of the week and I wouldn't hesitate to tell others all the good things that I experienced with Guardian so far.

I cancelled ADT and went with Guardian. The sales rep was very friendly and really easy to talk with. I came to find out he went to the school with a few of my older cousins and he's from the same town that I'm originally from, where I ended up moving back to. He was very knowledgeable and I told him what I wanted. I wanted to get cameras set up and we scheduled a date and time for him to come by just so he could out the property. He gave me a quote and everything was good to go on both ends. So, we just went ahead and set it up. They got everything ordered, they already had everything in stock and his installer came the next day and knocked everything out real fast.

I had an ADT sign up front, and we've never taken it down. The people who lived here before had it, and that's how we got involved with home security. Guardian's rep Cody came to the door and started talking to me. He was really nice and I'd recommend them.

I used to have Vector Security prior to using Guardian Protection Services. I like Guardian's messaging feature when our extra facility opens and closes, and I can do that on my phone.The people I have spoken to were friendly, and I've never had any problems. The installation on one store was done good and the guy came directly from the company. On the other store, the guy who came over was in training but I don't have a problem as it is working right now.

Everything about Guardian has been great, so far and we haven't had any issues. Whenever I had to talk to anybody, either on customer service or a tech it's been fantastic. Also the app is really cool and convenient. When we walk outside, we can just lock and unlock it. It's very carefree.

The Guardian sales person was not that great. He always asked me if I was sure that I wanted to add extra services. Before meeting, he called me a couple of times asking the same question again and again because of all the people in my neighborhood, no one upgraded their service apart from the basic one. The installation was with the security cameras and the home security system, including cameras. The installers came last week and they couldn't complete it because of internet box issues, so I'm waiting for them. I don't know whether they can fix it or not, so Guardian will be sending a different technician now.

I'm supposed to have on my windows stickers from Guardian but when they came by, they never gave me any. And they promised me one of the things to hang on my neck in case I work in the backyard 'cause I'm 84 years old and it also never arrived. I really wanted somebody to come back to show me about it again. I called and nobody showed. I told their rep, "If I have nobody to come and show me, I want this thing out of here." But they told me they were going to charge me $1,200 to remove it.

I had Guardian Protection Services in another house, and I have had it in a new building as well, and everything has been fine. I've only have had the recent one for a month. We had one alarm go off, then they called the way they were supposed to and handled it. I love the fact that I can do things from my phone. They are great, that is why I got them again.

My uncle gave over 20 names of security companies, but he has Guardian so we went with them. Their customer service is friendly and is able to help us whenever my wife calls.

Truth, is my initial experience with Guardian Protection Services, was not what i expected. However, they have been excellent in follow-ups and services, i realized as customers we are quick to comment on the faults and not what is working. So i am taking this time to say without doubt, i am pleased we got everything resolved. I am happy with my service from Guardian Protection Services.

I liked the offers Guardian had. And I looked into some other security companies but I didn't have WiFi and they couldn't do it. This one works without it. The installer did a great job. He showed me everything and did what he was supposed to do. The system is great. The features and I love the app on my phone.

The sales rep that came to our door was very friendly, very professional and gave us all the information we wanted about Guardian. It's a great system and I really like it as well as the alarm.com app where we are able to disarm the system through our phones.

The Guardian rep that I spoke to was pretty good. He explained everything to me. I called customer service because I was having problems with arming it and disarming until I figured it out. And then he called me back and gave me a number that I can reach him if I had any problems. He was so nice. I watched during the installation and the guy did a pretty good job. He installed it so quickly and had it up and running under 30 minutes. The quality of the security equipment is excellent. I can arm and disarm it manually or otherwise. The service is excellent and I would recommend Guardian.

The installation of Guardian's system was fine and so far I would recommend it. I had ADT before having Guardian. The only thing from ADT that I like a little bit more is that they had a key fob but it's not a big of a deal. I was just so used to using that with ADT and I never went on my phone. But it's not a complaint, just a suggestion.

I had an initial appointment with Guardian's customer service representatives for setting up and I had an appointment going through the wiring, security set up and everything. And then, I had some difficulty controlling the system so I called them and they walked me through it. I have the door and window sensors, the motion sensors on two levels, and the carbon monoxide detector on the upper level. I also have a SkyBell, the video doorbell, and it has not been installed because there was something they needed to change. So, they have scheduled me for another day at the end of this month to come back and install it.

Guardian Protection reps were helpful. They told me some of the things that I needed to do and prepare for. As far as the equipment hookup, they made sure that I had the internet there so I had to request them to go hook up the service before I moved in. One of the cable guys was there and told me I’m going to need a router. He also was helping me out, put me in the right direction. The part that was frustrating is the hookup for the camera inside the house. They put the 360 camera in the living room but you can’t see anything because you only see the front door and the stairs. So now I have the camera in my living room hanging up on the window. I can see it now. You cannot go get a full 360 out of it but you’ll only get a 190 but part of that runs into another wall. So it’s almost a waste for the 360 camera.

A Guardian Protection Services rep came to my door and introduced their product. He said that a lot of people in my neighborhood had it and that I could try it out with no charge for a few days and see how it goes. I liked it and got the alarm system for my parents' house. The technician did a pretty efficient job and installed what he needed to. However, my parents weren't really a fan of the system so I clicked it off and don't have the alarm system any more. And what bummed me out at the end was when they had dis-installed, I got the door knob locked in and they didn’t even bother putting the old door knob back. I had to put it on myself.

Guardian Protection Services had good reviews and that's what's being offered as part of a package with Lyon Homes that we were doing. They came out as part of the building and design package so I had a consultation to see what was available via Guardian, and my wife and I were able to choose what we were interested in. Their reps did very well. We're very happy with the service and how they assisted. The installation went very smoothly. The installer who came out was able to assist and take care of a lot of stuff. The system features were very good and we're happy with them. It's the traditional home security system but we didn't go with any internet options. And the app that goes along with it has been helpful. Our sense of security is much better now because the alarm is really good. It does what it's supposed to do. It was a good experience overall.

Guardian Protection Services was the one offered by the home builder. We talked to the salesman at least twice and they had somebody come out and discussed the whole orientation process with us. Their reps were top-notch. I got Guardian for my wife but she doesn’t like to use it because she's afraid of electronics. Nevertheless, I’m fine with it. I can look at it on my phone, it seizes the alarm and set, and I can disarm and off it on my phone. So the experience was great.

When we built the house, we met with Guardian Protection as part of the set up process. As we went through the building process, I was contacted by the sales representative once or twice to make sure that we had the proper paperwork in place. After that, my wife did the work and was there with one of the technicians when they connected the system to the internet.

Guardian kept putting on the keypad that my sensor to my pendant was defective. Several times I've had to talk to them, and they were very kind in telling me that it will be fixed. I don't know if it's working right now or not 'cause my keypad gets a loud noise saying the sensor is defective. They came out last Monday and brought me new pendants, but since then I've had to call the night before last saying it wasn't working. I've been doing everything they tell me to do, but I'm not young and I'm not very mechanical.

We had a guy from Guardian come out to install everything but he didn’t come out with all the equipment we got, so we don’t have our SkyBell. They’d better not be charging me for any of this until it’s installed. He also hooked up a quick set deadbolt which doesn’t work at all. On top of that, when he took the lock off the door and installed the quick set deadbolt, there was a huge paint discoloration on the door that we have to go paint now. We have to wait a month before he can come back out and do anything for us. He told me he'll be coming out on this date, so we’ll see what happens.

Guardian is a little bit better than our previous security system provider. They have the voice part that I like where they can talk to you to find out what's going on with the house and I can also talk back to them. Their rep was very informative and he explained everything in detail so that we understood what he was installing. The installation was very fast because they could use all my other components. All my alarms and sensors could be reused and Guardian just had to replace the control center. I don’t live at this house full time, and my actual home is back east. I like the fact that I can check on the status of my alarm and stuff from back east. I can also turn the alarm on and off from there.

I was forced to go with Guardian. They were working with the builder of our house, so I went with them because they would do it. The installation went really well. The installers were there when they said they were going to be and did everything like they said they would. An hour after they left, I called to cancel it. However, I don’t know how to change my password now. I don’t have access to anything, so I'm quite unhappy with everything right now. However, when I tried to end the contract, they tried to bill me for an entire month. They told me that was what was required. I waited a week and it was billed in my credit card. So I'm disputing it through my credit card company. The second customer service rep said she was going to take that off. When I got off the phone, I was happy I understood why. I was still frustrated that the first rep never explained it to me.

The rep and the installation and service guys that came out were very professional and courteous. They explained things very well so we could have a positive experience. Guardian was offered with the new home site, and their price was cheaper than what we were currently paying at our other residence for home security, so we switched to them. We got the garage door opener and the home security system. We've had the Guardian system for a week now and we've used the garage door and the actual alarm portion. It has been pretty much self-explanatory and straightforward.

Guardian was the only security system offered 'cause I bought my house through Ryan Homes. Guardian has a contract with them to make an appointment with every person that buys a home through here. The initial appointment where they came over went well. I liked my sales rep Howard and I liked what I heard from them. On my part, I didn't think about some of the options where I could put some of the light fixtures, ceiling fans and stuff around. But overall I liked working with him. The installation guy was also really cool and nice. He even gave me an extra Ethernet cord for me for my spa. We have not been using the system 'cause we feel safe in this neighborhood, but it's really nice to have if we need to leave. I love the arm and disarm app which we can use easily. When I was growing up, my dad had one and it was a nightmare to figure out. I didn't even touch it when I was younger. Guardian's is so user friendly that I really enjoyed it.

I haven't been with Guardian that long, but I’m already planning to leave them. I had an issue with the system and I was supposed to get some kind of footage from the camera that’s in front because even the sensors went off. I also couldn’t get the camera on to the cabinet thing. There is a whole bunch of little things and it is not going to work for me. I have spoken with their customer service and they were supposed to call me back but they never did, which showed me their type of customer service. I will never recommend Guardian to somebody ever.

I had ADT and they updated the equipment with Guardian. The monitors from ADT that were taken down were a little bit bigger than Guardian's but I like the display on them. The rep was really good in answering my calls and if I text him, he texts back. I would recommend Guardian.

The guy from Guardian set the system up for us. I feel pretty good about the system and its features. It was easy to learn and the components were of good quality. I have been using their app and it's been easy as well.

Guardian was recommended by our daughter and it's been outstanding with them. Mike did a tremendous job explaining the product and telling us how it worked. We were very impressed with him and the way that he approached us. He didn’t take us for granted just because our daughter was their customer and I really liked that.

When we were having the house built, the builder had Guardian as one of the companies that they can do the pre-wiring before they put the walls up. So, I went with that and picked Guardian so the builders could do all the wiring before the house goes up. When the installer from Guardian came, he introduced himself and said that he was going to be doing the installation of the panels, then he went all over our package and we confirmed it all. He was there for most of the day because he also installed an extra panel for our master bedroom, as well as sensors that protect the windows in case somebody breaks the windows and tries to get in that way. We also have Guardian’s smartphone features, and we use it all the time to lock and unlock the doors. The installer then tested all the equipment, and about how long it would take them to respond. They tested it three times, so it should work.

I wanted to upgrade a little so I decided to switch to Guardian. I like the camera and the doorbell and their reps were very friendly when I was testing the system. However, it’s on automatic takeout of my checking account and I need to have that changed because I want to be in control of that. But so far, it's been a pretty good experience with Guardian.

Our system went through a number of monitoring companies that changed hands and led us into Guardian. So we just maintained the contract at a locked-in price with our previous company when it went to Guardian. Since we have relocated from that previous home to a new home, Guardian did all our pre-wiring because that was the company that was contracted to work with our builder. I had to reach out to the gentleman who did all these afterwards to have some of our paperwork sent back to us through email and he was great. Everything that we needed to go through, he explained it very clearly. He walked us through, gave us examples, demonstrated everything that they had at the office when we went in to do the planning. And then even when I had to reach out to him months later, he was right on top of everything that we needed. So, we were very pleased.

Our neighborhood does new construction and Guardian Protection Services gave us discounts and we just went with that. Our interaction with their reps was very good. We had to reschedule once and they were very cooperative. The whole process went very well right from the beginning until they installed it. They have excellent customer service. The installer was cooperative, very friendly and nice, and he explained whatever needs to be done. They have very good features especially the one on the phone which comes very handy wherein we can see our status whether the alarm is armed or not, then I can arm/disarm the alarm on my phone from anywhere. It also has a speaker in the device itself so when it goes off, they can talk from that device at home. Overall it was very good and I'll recommend to friends.

Guardian Protection's reps were pleasant and professional. Guardian provided the pre-drywall wiring and not only with regard to the alarm system but they did a surround sound on the walls too. They also offered a home audio which I didn’t get, so the expense was a bit high to run wiring without drywall. I found that the cost was higher than it should have been but they have a monopoly because of their relationship with Ryan Homes. They did not allow any other competitors to come in and provided the wiring pre-construction or pre-drywall. I haven’t utilized the speakers yet but so far the quality seems good and I'm satisfied.

The guys that installed the Guardian security system were great and they were professional. They walked me through everything I needed to know and answered all my questions. The salesman was nice and courteous. It was an all-around good experience.

My experience with Guardian Protection Services wasn’t going great at the beginning, but now it’s going well. I told my hairdresser then that I wanted to get a security system and she told me about Guardian Protection Services because she has it. The sales person that came out to talk to me was great. She was very nice and very down to earth. She explained everything and made the experience very comfortable. The installation was fine but the system started beeping after the installer left. I called Guardian and they said that something has tripped. The installers were supposed to come back but they didn’t. They kept giving me the runaround. Meantime, my friend turned the volume down. I called Sheena and she finally got it taken care of after a week. The system is fine now and I'm satisfied.

Everyone at Guardian Protection Services worked beautifully. The seller had a hard job. He was out eight hours trying to figure things out without even a break. He was there all day and I felt so bad for him. And then the technician came and installed it in a couple of hours. However, he was going to put something on there for the smoke detector but we never got it. We could see the camera do live feed but they didn’t put the card in there. They tried every avenue to find it and get it on. But in the end, we only got half of what we wanted done.

We haven’t had Guardian long enough, but so far, they’re very good, and it works fine. We used to have ADT and Monitronics, and they’re pretty much all the same. But, Guardian gave us a five-year guarantee on the price, and Monitronics had a bad habit of raising the price frequently. Guardian’s sales representative was very straightforward in taking care of business, and the young man who came to do the installation was excellent. He was thorough, clean, and knew what he was doing. I was impressed by him. Another thing that I like about Guardian is that I can activate and deactivate everything through my cellphone, unlike some of the others where somebody could come along and cut the wires and come into your house and nobody will ever know the difference.

We built a new home and the whole neighborhood has Guardian so we went with everybody else and we couldn't be happier. We had ADT 15 years ago and technology has changed since then. We were looking to upgrade our home with the newest and greatest technology and Guardian does a lot of different things. We were floored by what we can put into a home as far as setting thermostat up on our phone before we get home and things of that nature.

I’ve been with Guardian Protection Services for three years and the service has been great. The installation was fantastic and the system runs how I would expect it to given the price. Everything is good.

We own two homes and the home that we recently purchased had the Guardian Protection installed. The interaction with their sales rep was fine and he was very helpful. Then a fellow came and set the system up. He was good and explained the system very well and it's very easy to use. It's only been our home for a couple of months but their system is great. The only thing I don’t like is that when I was reading through our homeowner's stuff, it says that we get charged if a situation happens a couple of times where the alarm goes off and the police come out there but it turns out to be nothing. Other than that, the quality of their equipment is fine. It looks like what I have in my home here. Guardian is a good company and I feel very secure. The overall functionality and performance of the system are very good.

Received a collection notice and no longer have service and don't owe money. Guardian Protection Services will not provide any information regarding the collection notice. This company warns you about scams and they are the scammers.

Guardian was the only service that I could get at the home that I built so I went with what was available. I've had it for a little over a year now. I had to call customer service to have some things added to my service and they were helpful. I also had an issue one time but it was taken care of. I like the features offered in my system and their customer service's really good. I’ll recommend Guardian Protection Services.

When I bought the house, it was suggested to me that I get Guardian because of the infrared home automation. I shopped around, consulted with a few other companies, and I felt that Guardian was the better choice. I also liked what they were offering and their price fit my budget. Other companies were offering the same thing but a little more expensive. At first, I wasn't so pleased with Guardian's sales rep, but I already signed the contract and I could not back out of it. I had to keep at him to find out when I was getting the installation and since he no longer worked for Guardian, he had to refer me to somebody else.

I moved a couple of times, so I usually have to call in to get new window sensors or new equipment set up. With Guardian, everything has been normal and delivered as expected. The customer service is usually good and the technicians were nice. I’ve had their system installed in three houses. The most recent house was the most complicated. They had to come out three times to get everything working properly. The features included in my system are good and competitive with everyone else. I did get another price from PCT, and Guardian was still a much better price with good quality. I’ve had their security system for 10 years and I feel comfortable having their system and having it turned on. I’d recommend Guardian to others and although they had the same technology as everyone else, they are cheaper. They’re great, they meet all expectations, and they provide everything that I’m looking for in a home security system.

We just had our home built by Ryan Homes, and Guardian was the company they go with so I went with them. I had ADT in my other house but I wasn’t pleased with them so I went ahead and gave them a try. I have PTSD from the military, and I feel very safe with the services that they provide. However, their technician was very curt and condescending. When he installed the system, I asked him questions and he answered me in such a way that the message I got was that it didn't make sense that I didn't know the answers to my questions. I also ordered motion module but he didn't have it.

We got the Guardian system transferred a few months ago from another location and we had it at that location for probably four years. The installer was great. He was courteous, timely, helpful, and showed me the system. Everybody from Guardian has been friendly and helpful, too. I feel good having the system and my experience has been excellent.

The installation of my Guardian system went very smoothly and the installers were professional. I like the convenience of Guardian’s app and their services for handling things, they did not have that with my prior company. I’m very happy having Guardian. I've accidentally set off the alarm and they resolved that very quickly.

The reps from Guardian were very informative or engaging on what I have and the system in my home. I like the smartphone features and I've been able to activate and disarm my alarms anywhere at any time. The system Guardian puts on the windows and doors is way better than the system I had before. I recently got a door camera installed and they told me how to operate and work the system. The information was very quick.

Guardian's phone app is convenient. I found out today that there's something that I could use to pay online. They sent me the information. It would have been nice if I'd known that before because what I don't like is being charged $2 for a paper statement. Moreover, I was considering the camera outside the home so you can see who's out there because I wasn't aware that we weren't going to have peepholes. They didn't mention that to us, and had I known it, I probably would have actually gotten that feature added. But at this point in time, I'm not considering it.

Guardian has been much better than my previous provider, CPI and we've gone through multiple security systems in the past years. The reps from Guardian have called a lot, but every one of them has been very good. It's also good because they are nationwide. They understand the scope of canceling, switching up to here and there. That’s why we went with Guardian. It's a bigger company and they really did the small things.

We got Guardian Protection Services through the New Development and this is the first system we’ve tried. The installers were good. However, my understanding from sales was different from the actual functionality of the feature with the garage door. When the installation guy came, I got the explanation of what it actually did and I had them take it back out. Another thing is the other systems, at least from what I've seen in advertisements, install all the equipment at no charge. I don't know if this had to do with Guardian Protection Services or the builder but the system came included with X amount of things, like the main entry door and so forth. And then after that, installation of additional things, like windows, were in some extra charge of $125 per window. What I understand for that payments is that from advertisements, it seems some of their competitors may do all that installation at no charge

Guardian Protection Services was included in our new home but we've had them in our last house, so we already liked them. We looked through things online and it looked like the best option. The last tech who came over went over everything and he was great. This system that we have now has a lot of new features and we like that. Guardian was great overall and we really appreciate it.

My Guardian security system was included in the sales contract during the purchase of my home. For the first month while we have the system I had a dead battery and it took them forever to get a time when we were also available for them to come and reinstall it. But I can’t really blame the customer service side of it. It’s just in terms of installation I wouldn’t have minded if they had prepared. The problem is I can’t blame them or the builder. I'm not sure who it is to blame. The builder just seems to be silent and they like to pretend like they’re gone from the picture but they’re not.

When I was selecting certain things for my house like all the tiles, flooring, carpeting and paint colors, we sat down afterward with a Guardian representative. He went over what packages they offered and we signed up there. Everything looked good and decently priced. Then the guy who installed everything was very nice, knowledgeable and he did everything efficiently and explained everything in detail to us, so that was good. Now in the evenings when I go to bed and when I leave the house, I feel more secure. I'm very satisfied with the product and I would recommend it.

Guardian came with the house builders and it was easy getting the system put in. The installation was intimidating, too, because I'm not technically apt. But their reps did the best they could and answered my questions. So far, the system works and having it makes my wife feel safe. But I wish there was a booklet for dummies. When I tested it, it went off on me. Their response time was very quick though.

I totally not recommend this company at all. They are scammers. I had burglary in my house a couple months ago and they never update my payments for the city permit so the police never showed to my house. I got some things stolen and they say they won't cover nothing. I'm paying 60 a month just for a simple noise inside my house and a board that say, "Front door is open." Don't recommended. Scammers.

I built a home and Guardian was the company that the builder used. I scheduled the appointment with the builder, then Guardian's reps came and talked to me about the different products they offered. After I selected the product, they came and installed it. Also, I had the sound system put into my home and it had a dent in one of the speakers which they came out and replaced.

Guardian Protection Services was the vendor that supplied the home security for our newly built home. Their reps helped me set up my install and choose the different items but I could have used a little more training on system to know and learn the system, especially that its a complicated system. I pretty much like the features, being able to control things through an app. I recently added an additional feature. I’m pleased with them. Their service is very beneficial to home security.

I’m not a huge fan of Guardian Protection Services. Their installation folks have been awesome, but I had a poor experience overall. I asked Guardian to be let out of my contract when I moved because I’m in the military but it wasn’t a PCS. I moved areas so that I could be closer to a new position at work and Guardian did not accept that. And so I had to put the alarm in my new apartment, which I didn’t deem necessary. And I informed Guardian that I don’t agree with a 5-year contract for an alarm system, but I signed the contract and just trying to meet the fulfillment of it until I get a PCS because then I will never have their service again.

I was with Guardian Protection Services since 2002 then I stopped and got back. The installer was courteous but he refused to install one of the sensor apps on one of my windows until I called Guardian. He was about to leave but the customer service told him to do it and it was fixed. Everything is great.

Guardian was part of the service for Orion Homes and the reps were very helpful. They gave me all the information but the lines downstairs were a problem. I've got to give them a call, get a phone line down there and figure out how to get that to work. The installation was done before we got in the house. We did most of it then the guy had to come and make the hook up.

Guardian's equipment was already in place when I bought the house. All is well, and I would recommend it.

I like the capabilities of using the wifi to disarm and arm my system. If I forget to arm it I could go ahead and just do it on the phone. I can also go online and check any statuses or to see if there's any entry or not. I like the functionality of the website. However, the sales guy wasn't really informative with regards to the model of the one that they were offering. I wanted to get more information. I'm a little bit of a techie myself so I like to know what type of equipment and things I'm getting. But the tech that came out to install the system and the additional equipment was great. He came in, did what he had to do, and answered all my questions. He was informative and courteous. I didn't feel rushed or feel like he just wanted to leave so that process went well. It also went well with their customer service when I contacted them to change my payment information. They're very courteous as well so I really like the experience I have with Guardian Protection so far.

Everything is going well with Guardian. They have to come back and put something in and while they're here, they're going to address the signal strength issue but I'm fine with it. I'm happy with their system and it does what I was expecting it to do. I'm way more comfortable with it and I'm glad I got it. They were professional and knowledgeable overall.