Guardian Protection Reviews

The previous owners of the house had Guardian Protection and we started a new contract. The people I've talked to at Guardian were very helpful. We kept the same equipment from the previous owners and the installation was great. Also, the features are very comprehensive and we plan on adding some water sensors.

We moved in and the guy from Guardian came by my place and talked to me. He ought to have a booklet since I couldn't remember everything he said. Still, Guardian seemed to be the security company that goes with development so I went with them. However, I had a complaint that I expressed through the young man that showed me the stuff. They told me I needed all these wires I got in my bedroom but then when the Comcast man was here, he said, “They only bent these wires. They didn't use even one of them.” I've gotten six wires in my bedroom and they said that was for my HDTV. But then, I've seen several places with TVs and none of them had these wires.

My interaction with the Guardian rep was pretty good. It was very clear and right to the point. We just moved today and we use Guardian service at our new home. The system itself is so far, so good. We have been using this sort of system over the years and so, we feel quite comfortable with all these different technologies.

Guardian is a well-known name. Whenever I reached out to them, they were very helpful. Also, their installer was very good and patient. The features offered are fine, it is just it is either on or it is not. Once I get my garage door openers installed, I'll be contacting Guardian to add them. My place is a new place and a little isolated, and the Guardian Protection Services system helps with the sense of security.

Guardian Protection Services was the security company provided by the builder. Everything went great with Guardian. I went to their office and the rep explained everything that Guardian offered, and I didn’t feel pressured to buy anything. The customer service was great. The guy that came to install the system was really helpful and it was a good experience. I customized my system, but I wish more things were included in the package, rather than having to pay for every single thing, such as for every window sensor. When I lived in an apartment, I didn’t use a security system and I had lived my whole life before without ever having an alarm. We have a house now and having a security system, I feel like the alarm has to be on and I definitely freak out more now when I forget to put the alarm on, compared to when I didn’t have a security system.

I’ve had Guardian for years due to the convenience of being able to do things remotely as well as the features they have. I can arm the system on my phone and that’s a nice feature. I was having trouble with one of the sensors on the door and the tech came out and put a new sensor on. He was nice and knowledgeable. But I might need another control box that is closer to the inside of my home. The one I have is closer to the garage and when it goes off, sometimes I don’t hear it when I’m in the upper part of my home.

We built a house and the builder had Guardian. Their sales and customer service team were okay. They were not pushy. They tried to help and get me the best deal. However, I found out for the first time after having them that I need to test my system monthly. I wasn’t aware of that so that was something that was missed for sure. This was something new to me. But the rep solved it right away by calling back and taking care of it. The installation went well. They worked quickly and were very experienced people. I had a lot of questions about the best location to put my different sensor and they gave good, professional advice or opinion. I just wish they had more camera options. Nonetheless, the quality of the equipment was okay. Guardian Protection Services is good, so far. But when it comes to applying refunds back to account, it takes forever. They told me it takes three billing cycles and I didn’t like that. Other than that, it's okay.

I did some internet research and I liked the features that the system of Guardian Protection Services offered. Plus, everyone has been very nice and my questions were answered satisfactorily. The people that did the installation were knowledgeable, asked for our preferences, set it up and showed us what we needed to know. I had one question following the setup so I called customer service and they were able to answer. I would recommend them to someone else if they were interested. In fact, my husband mentioned it to someone at work who was shopping for a system. Everything’s been fine and I haven’t had any problems so far.

When I had gotten the house, it already had a doorbell camera from Guardian Protection Services installed. I figured it would save money on the installation to deal with them. And as I looked them up online, they seemed to be good. Jessica, their rep, was super knowledgeable and really friendly. I ended up misunderstanding something about the permit that you have to send to the sheriff’s department when you get an alarm and I thought they were paying for it. I misunderstood what she was saying but she gave me a $25 credit towards our bill submitted even though she didn’t have to. And I thought that was cool. A guy was at my house for four hours because I had gotten cameras put up and we had a hard time getting them put in. He was good.

Guardian had a fine sales pitch but it was also the only option offered. We were sort of pushed towards Guardian by the builder. The person who was helping us plan the outlet and the network was also selling the Guardian subscription. Ours came with three door sensors but no window sensors, and a lot of what I hear from others is window sensors. But the house came pre-installed with everything except the activation, and the activation was done in 15 minutes. It was very fast and painless. The Guardian system adds some extra security. The equipment and the app work, and I like the service. I accidentally armed the system to “away” one time and walked through the zone that is armed with the motion detector. I quickly disarmed it but they called in five seconds asking if I was okay. The response was phenomenal.

The technicians who installed our Guardian system were knowledgeable. That experience was easy and we had no issues. The system is functioning well and the features that we have are good. We also like the smartphone feature. I've been with Guardian before and the old system we had back in the day was just the push button. I decided to stay because they are consistent and their service is reliable.

Guardian Protection Services was offered with the builder and I just started with them this month. I spoke to their sales guy and it went well. They knew the product and what the best options were for what I needed. They installed the system while the house was being built and thus far I've been happy with it.

My interactions with the reps at Guardian have been good. They were helpful. My experience during the installation of the system was very good as well. The tech was excellent too. Since having the system, I feel comfortable.

One of the representatives from Guardian at one of the model homes discussed all the different networking capabilities and security functions of the systems. They got one of their techs once the house was closed and the security system was up and running, and the rest was history. It was pretty straightforward. The tech was knowledgeable and professional. The security is watching the home ‘cause I'm gone for most of the day. I like a certain aspect of being able to access my garage remotely from my phone. The feature to arm and disarm the system remotely is also very convenient. The smartphone features function well, though there are a few seconds' delay for the system to react.

We initially had our conversation with Sammy who was the Guardian Protection Services sales rep. He sold us the product and we had a date that it was supposed to be turned on. Because we had a delay in our settlement date, we never had it turned on until later after the initial start-up date. They billed us based upon the start-up date and there was no activation. So, they should have aligned that, “Okay, this family has never had the system activated, so we shouldn’t be billing them.” They should’ve followed it up with a call but they didn’t. They just went ahead and sent us the bill and that was a little frustrating. But in terms of them coming out and installing everything, my wife was there with them and there didn’t seem to be any issue. And right now, everything seems to be okay.

I had the Guardian system installed when my home was built, but I never turned it on before. I wanted to feel safer so I decided to turn it on now. I like its features especially the mobile app on my phone with which I can arm and disarm the system. Also, the people I've talked to were very good. Everything has been really good.

Guardian reps came out and walked through the system with us. The system was done before we moved in, it came with the house. And the features are fine. I could open and close remotely through my phone, then I get emails and they wound up going to my spam which is great. So, those email are separated out from everything else. It also tells me who the person is because I assigned the code to somebody else and I could see when he would come in versus us.

I live in a new build and Guardian was recommended by the builders. Guardian's service was well done. I have no complaints. The only thing is that, I am having a little problem with my garage door and the earliest appointment that they could get scheduled for me to address it was the 21st. I felt like that could’ve been done a little quicker. Other than that, everything's fine. The features of the system make me feel safe. I'm in a brand new state and area so psychologically, I feel that getting Guardian was the right move for me.

The Guardian Protection Services sales rep that I bought my stuff from was great and the installation of the equipment was good. I had somebody come in and do it for me. The technician told me what he was doing and cleaned up after. I just have the basic app with the doorbell. The system's features and quality are good, and I like their smartphone features too. Since I had it installed, it definitely makes me feel more comfortable.

I had used ADT before having Guardian Protection Services and it appears that they are too different. Guardian is more home automation while ADT was for home security. Guardian's rep was very good and very knowledgeable. He told us what we needed to do, walked us all through the steps and how the system works. He worked with me well and I was very pleased with his customer service. The installation team was very good too. They went through the steps, what I needed to know about how to activate the system. They explained to me how the system works in various scenarios. My Guardian security system has door lock, garage door opener and speakers. The music system, those were new to me and the installer was very well-versed in explaining those features to me. Since having Guardian in our home, I felt very secure.

I used to have a different home security provider but where I live now, all the homes have Guardian so I have it too. It's of the same arrangement with my previous one, with the keypad and the way it's turned on and off. It’s all the same except I love the security cameras that I have now. However, I need their guys to come back out and put a contact on a window we missed. Having set the whole thing up over the phone, I wasn’t really looking at the plan and I was relying a lot on Guardian to make some recommendations since they have been through it. But it’s my front window which is at the street level that doesn’t have a contact. Another thing, I would've liked to have a keypad at my other convenient spot because right now there’s only one keypad. Fortunately though, I can control the system from my phone, so it’s not a big deal. And it's really convenient. I like that Guardian's service people have been really responsive too.

Everything's been good with Guardian, except I have an issue with one of the items. They set up an appointment to set up my door lock with the keypad, but when the technician came in, they didn’t have a lock, which was stupid. Then they scheduled me a different appointment, and they came over to fix it. A few days later, I developed a little problem with the internet. It wasn’t working right, so I called up for another appointment. They said it would come last Saturday, then on Friday I got a call. They said they had to cancel it and reschedule three weeks away, which I said was not really fair. So, I called the technician privately on his private phone, and he came over. It seems to be working now, but it’s still not working well. The light is blinking and they’re telling me it could be a bad battery. I said, “How could it be a bad battery? It was a brand new lock.”

First, the one star is for their business practices. BUYER BEWARE when you sign the contract. Story time... The first house we had them in, everything was free upfront, and we signed a 36 month contract. FREE, everything was FREE!!! Signed their contract and when we sold our house and moved 33 months later, we wanted to carry their services over to our new rental home. They offered to just charge me an install fee of (around $79 or so) and renew my contract (mind you, I only had a few months left on my first home contract of 36 months). So ok, NP, it's a few bucks, just renew and install all new stuff (which THEY RECOMMENDED because they wanted the new resident of my first home to pick up their services). So, no issues thus far into our second home/contract with them.

When my husband was living, he caught himself on fire in his machine shop. We also had a gun shop in the basement of our home. Several people had said Guardian was always there and they were good and they were understanding if your alarm went off and you didn’t get to it, so that’s why we picked it. We’ve had it for several years and they just put a new system in because my home line is wireless. The new installation process was the same as the last. It has another box on there as a wireless and the features offered in my system are fine. I’ve been very ill and I had major surgery right after my husband passed away about over a year ago and I almost didn’t make it. The rep understood my situation and when this gentleman came in, I sort of briefed him on what was going on and he was very kind and considerate. He did what he needed to do, did his job well, thanked me and left. So, I was pleased.

It appears quotations are available for new homes BUT I wanted an approximate quotation for an existing home that I was purchasing and Guardian was totally incapable of providing anything. They state that a visit is needed. I fail to understand their stance as another company was able to do a telephone interview on my security needs and give an adequate quote. I find it is very difficult to work with Guardian.

A lot of my family members use Guardian Protection Services. Their customer representatives have always been very helpful. I called them a few times about billings and to set up the initial appointment and they always did what I needed. Their installer came on time and he showed me everything that I needed. He was very well trained and knowledgeable of the system and Guardian in general.

I have a brand new home and the contractor recommended Guardian Protection Services. The system was just set up last week and the tech who did it was fine. This system has everything I’m gonna need.

I always used Guardian. We went with them as they worked with the community we moved to. I liked them at home and I had them at my other house. The salesman who came to tell us about it when we moved in was great. The features offered in my system are terrific, too. I would recommend them.

We used Comcast at our old house, then we built a new house and Guardian Protection Services was recommended by the builder. Both have good service but the technicians for Comcast are easier to reach. I’ve had a hard time reaching the guy who set me up with the Guardian so I had to ask my questions in order to disclose that it was a five-year contract. The five-year contract thing is a very big deal and they should definitely explain that to people. I wouldn't have an issue with it if I would have known. It seemed like it was thrown in there.

I bought a new house and I had to have a home security system. I was told that Guardian Protection Services was who I had to go with, so I did. When the system was first explained to me, when I needed to pick which sensors I wanted before it was built, their reps never said that there was gonna be a two-way speaker in my house, that my privacy was going to be violated from the get-go. That wasn't explained to me until Rey, who installed the system, mentioned it. Their rep, Kyle, was supposed to send me paperwork so that this two-way box would be deactivated. I'm about to rip it off but he said that it was not being monitored.

The person from Guardian who I interacted with, even before my house was built, was Chandler and he was knowledgeable. I called him up quite often and he was very prompt, courteous and able to resolve most of the issues, even after the installation. I'm happy with all the interactions that I had with Guardian. Also, the installation was seamless. The only problem that I had with the installation, and maybe it was my fault, was about my garage and my thermostat. The tech wasn't able to attach them to Guardian because he said I had already connected them to smart things and so he couldn't take it off and put it back to Guardian. I have an appointment for tomorrow just to get this resolved. But apart from that problem there were no major issues.

The sales rep from Guardian Protection Services was helpful so it was good and the installer was prompt, efficient, showed me how to do everything and answered all my questions. He knew what he was talking about. He has been in the industry for about 20 years and he told me that it was the latest and greatest of the apps technology so that was cool. The installation went smoothly and it was perfectly fine but I noticed that during construction, somebody set up one of the ethernet ports incorrectly. So, I need to call them back and have them double-check it and rewire it. But other than that, it was positive, professional and well-done.

The two Guardian reps that we had dealt with were good. There was a bit of confusion because of two different people working on our system but they fixed everything that was wrong and they finished it pretty quick, so it was good. We had the Guardian system installed in our brand-new home before we actually moved in. We like the features offered in our system and I used the phone thing all the time. But it would have been nice to have that doorbell camera so I can see from my phone who’s at my house before I open the door. They offered that but I didn’t get it because of the price.

My dad has Guardian and he referred it to me. We had their sales guy come out and he came with everything. Then and there we wanted to have a system as we were then moving into our house. And so, they scheduled for the tech to come out and install it. Then he did the work and it was amazing. It took a little bit to try to get it on because of finding the wall direction to put it. Ours was the first one the tech would be putting, so he was like learning as he was going, which I didn't mind. It took a while longer than expected but he was nice and he was going through everything as he was installing it. And since having it installed, I definitely feel more secure.

I bought a house from Ryan Homes and they worked with Guardian Protection Services through their trustees. They offered the option so I talked to them and it was good. The sales reps were very helpful and the technician was great. He explained everything and showed me how to do things. In the security system that I got, it’s good that from my phone, I can control everything and I can also close and open the garage. So far, everything is good except for the patio door. It has been hitting around two days in a row and right now, I just bypass that door until they send a technician out to check. When I’m gone, I do the away mode and then I feel safe. The sense of security is great and I would recommend Guardian to friends if they ask about it. I would tell them about the experience I had and that operating it is easy and common sense.

I had a great dealing with Guardian Protection Services reps. They were very punctual, concise and straight to the point. The installation experience was fast and easy. Guardian is a little bit more expensive than the home security I used but in regards to the features, it's a good 20% better. But for its price, it should at least come with the camera doorbell feature. Other than that, I'm satisfied with the product.

Guardian was paired with the builder and I feel a little bit more comfortable when I can communicate through one person with everybody. It’s a little bit easier that way. I also did a little bit of research on Guardian and they seemed like a reputable company. And when I met with the rep in person, he seemed to be able to answer all of my questions and provide the answer I was looking for. I got a phone call about the installation about a month before we were going to close but I told I was gonna call them back. So I made a phone call about two days after I closed and we scheduled something within a month which was reasonable.

Guardian Protection installed all low voltage wiring in our house. Then sometime last year, their rep and I went over our options for our home security system. We have gotten the basic system and I have a lot of other things that I've added on personally but I got what I wanted. Then the installer came, set everything up and turned it all on. He was great, efficient, and effective. He's got done and got out. Everything went well and didn't take up much of my time. There was a little snafu though, but nothing too major. For some reason, they put everything in the ceiling when they installed the surround sound system. We had eventually gotten it fixed, but it was very strange that their default was in the ceiling.

Guardian Protection Services happened to be one of the providers the builder allowed from the construction so I ended up going to them but I have no regrets and they have been good so far. The installer who came was very nice and he took care of our new house. While he was installing, he was careful and the folks that I got were very friendly and they explained everything well.

The security system from Guardian Protection Services was offered to us as a package on the new building and dealing with their reps was good. I closed on the house a month ago and they were good in prorating and activating the bill only till I moved a month later. They said everything will be back footed and my money will be refunded back. The installer finished his part and walked me through what has to be done. It was seamless and it was good. I'm moving in so it's settling and it's too much work so all I’m doing is arming and disarming as of now. The doorbell feature was good, but not really useful. The security features are okay but I have to explore more. The quality of the equipment is good, the infrastructure is there and Guardian is a reputable company so, I wouldn't have to worry about the security of my kids.

Guardian Protection Services was one of the preferred options through the builder. The installation tech arrived at the time he said he was gonna arrive. He was really nice, very knowledgeable and very professional. He explained how to use the service and he walked me through everything so that was very helpful. I did like him and the customer service that he provided.

Guardian got a deal with the association complex that I moved into so I went with them for my home security system. Everyone from the person who did the preliminary setup for the wiring for the home security system and some of the wiring while the house was being constructed to the gentleman who came out and activated everything had been outstanding.

We had a security system before but this was a new build so we didn’t have one at this particular location. We got some other quotes but Guardian was the one who was recommended by the builders and so, we talked with them. We liked the quote, their features and what they had to offer. All the newer security system providers offer some of this thing but they still don’t have everything. Also, a lot of the other companies had basic packages but you couldn’t really fine tune it for exactly what you wanted. And what we wanted was that we didn’t have to buy everything to get certain features and that we could break the package down.

The builder referred me to Guardian Protection Services and everybody in their team was good. They were professional, polite and answered all my questions. One other guy was great. He installed everything just the way I wanted it and it was a good experience. The features in the system are awesome. I use the smartphone app all the time and everything else is pretty much like I want. Everything has worked flawlessly too. Guardian Protection is great and I would tell others to go for it.

The sales representative from Guardian Protection came out and was helpful and supportive. Everything went great. The installer did a good job too. The only thing that was a mess was the salesperson was talking about setting the keypad by the front door and I found that they fixed a wire to an outlet that was under the struts, and so the installer came out and extended a wire right down the wall to the electrical outlet so we just had him come back after I got the wire set up. That was the deal. Other than that, everything's good. The app is very easy to use and my sense of security has improved since having the system. Their price and service are good too.

We were dissatisfied with our previous provider and we asked around to some of our friends and neighbors. They recommended Guardian, so we gave them a call. The gentleman came out and talked about them and we decided to give them a try. Compared to the provider I had, Guardian is superior. We have Guardian for 13 years now. Every interaction I've had with people has been very positive. Everybody's been very nice, pleasant, and professional and all they wanna do is help us with our security system. I like the equipment that Guardian provides. We had the original stuff for seven years and they came out about six years ago and put in some new equipment. We got some wireless contacts and did a little bit more stuff that was more technically advanced at that point.

Guardian Protection Services is a lot better than the system I had and a lot more simplified. When the sales rep came, he told me about the steps and the process but I wasn’t expecting to get hit with a bill four days after my estimation and so I called customer service. The interaction with the customer service rep went well and how the billing cycle works was explained to me. I had two cameras installed and the main board and the installation was pretty cool which took them only three hours. They sorted what the old system was and even removed the old mainframe. The technicians were excellent and professional. They told me what they needed to do, what they were doing, why they were doing it and explained to me how it works.

I have had nothing but problems with my smoke detector going off for no reason and it gets aggravating. It has been replaced last year and now they have to come here again because of it. I would really like to cancel my service but this contract would have me paying too much to get out of it. I would never recommend Guardian Protection Services to anyone.

We've purchased our first home and Guardian Protection Services is one of the companies that the builders use. I attended other companies' presentations, but I was just very happy and satisfied with the way Guardian Protection's salesperson explained how it would work so we just went ahead with them. Their reps have been very helpful too. The gentleman who came in and installed the system was wonderful. He explained everything in detail from beginning to end and there was no question left unanswered. I was also very pleased with my understanding on how to use the system.

I had a good experience with the reps from Guardian. I called and they came out right away and met with us. They walked us through what the system was, what they provided and what the costs were. Given the equipment that they were able to provide as well as the cost structure, it made sense that we get their service. The experience during installation was good as well. The guy who came out was professional and he told us what he was doing. He wasn’t there very long. He pulled all the stuff in and got us up and running. Our system has done everything we wanted to do and it's got good features like the ones for the smartphone.

I had Guardian in my old home. My account manager, who I was dealing with, was incredibly responsive. He worked to get me the equipment and the installation that I needed. I was building a new home and I never had any issues if I needed to add anything. He was definitely on top of it and helped me get exactly what I needed. The customer service went a long, long way as well. My sales rep went over and beyond to get our business. She was fantastic and amazing. I even have her number where I would call her for about anything. I got a call one day that somebody was coming out to do the final installation. We had scheduled that day and then I had to cancel because we weren't ready for it yet. And for some reason, it didn't get through the technician but he was heading out here. I got the voicemail and I'm trying to figure out who to call quickly. I called the rep, she handled it and got me rescheduled for the right time.

I had a new property and Guardian Protection Services was introduced to me. I liked their service and what they offered. Then the installers worked with my schedule. I thought that the installation was going to be four hours but I had additional stuff added so it took time. I could look at my doorbell and one of the cameras from my cell phone. I know what was going on and I feel protected and safe. I’d recommend Guardian. It was a great experience.

Guardian Protection Service was recommended by our home builder. When they came to install the garage door deal, one of the guys that installed it was a lot of help. He knew all the information about the system and he was very nice. He showed me how to use the system. He also showed me how to set it up on my phone. The smartphone's features are cool. I like that I can use the app for the garage door opener and set up the alarm. I love the system's features. They are very easy to use and set up. The system's quality seems very high-tech as well. I’ve already recommended Guardian Protection Services to a friend.

I've used Guardian Protection Services before, stopped for a little while, and then I went back to them. The equipment was already installed in my house. We've spent a good chunk of money on it but I couldn’t afford the monthly payments, so I stopped using it back then. The first rep that I spoke with was very helpful and she took her time in explaining a lot of things to me which I did appreciate. Also, the gentleman that came out and did the install was very polite and kind. However, I had a disagreement on the location of something, so I called someone else telling them that I didn’t feel that the equipment was going to be beneficial to me because of the location of the install in regards to how my house was positioned. So, Guardian opted to change my contract or my order to provide me with an additional item for basically the same cost and then it suited that concern about that blind spot. Guardian definitely did what they needed to do to help with that.

The interaction I had with the rep of Guardian when I was deciding what to get was good in a way but what got installed in my house was totally different than what we spoke with the rep. I had a fight with Guardian because they didn’t install the proper things that they promised me. The rep whom I spoke to left the company and my account was given to someone else. He just sent me an email saying that if I approve it, they could go ahead and install. And I said that I was fine with it because I had something in mind, so I thought that he might have covered everything. However, he didn’t. I had everything in the email. I was not thinking that I would have to pay anything because I had all the proofs but I still had to pay something to get the things right.

Guardian Protection Services did everything that they said they were going to do, so everything went smoothly. In addition, they’ve been very cooperative. Not only did they do the security work, but they also did the installation of a surround sound system and wired everything prior to having the sheetrock up. My only issue is between the brand-new TV from Best Buy and the wiring from Guardian. When I turn the television on I have to change everything right away. Meaning, I’m not getting the surround sound just by turning the TV on, which is what it should do. Every time I want to use it, I have to reset until the speakers work.

We've been with Guardian for the past five and a half years. We got a five-year contract with them when we bought our house. But then, we sold our house and moved into a different house which we worked with a different company. Still, we like Guardian, so we proposed the same deal that the other company was trying to offer us and Guardian was able to match it. The installers came out and they were knowledgeable people. My wife was home and according to her the installation was a great experience. Since then, everything has been good.

My contract term was 36 month. Now they showing second contract for 60 months. I dont know when this nightmare with this company is over. Remember this company automatically renew your contract without any warning. Please ask them the copy of your contract. You never know they want to keep you and bill you as long as possible. I will see them in small claim court soon.

I had Guardian in a previous home I lived in. When I moved, I called, checked them out, and got my system re-set up. I have an issue with some of my sensors that don't stick. They shake off of the doors from going open and closed, then I have to re-stick them. Other than that, I haven't had any problems with everything that came with it. Also, they called me every time my alarm went off, let me know if I needed anything, and if they needed to send anybody out. I’ve been happy with my service so far. I haven’t had too many problems and the ones that I did have, they took care of them in a nice and timely manner. So I'm satisfied and enjoying their service.

When we moved into the house in Pflugerville, there was a rep that came to our house and explained the whole Guardian Protection Services. The sales and customer service representatives at Guardian have been great and easy to contact. Kevin helped me move the service that I had at the house over in Pflugerville over to the current house with little to hardly any cost and no headaches. He helped me disable the modernizing for the old house and bringing it to the new house and it’s been wonderful working with him. We love the features in the system. We didn’t have the glass break and because we live out in the country sometimes, we get vacationers coming out there to the lake and we live close to the lake. So, we wanted some extra security and the technician explained everything, and he was very informative and convinced us to add that feature in.

Guardian Protection's sales team was great. They weren’t pushy and overselling their product. They met us and told us everything that was available and that they could do. They asked what we were looking for and they got the stuff that we wanted. It was great. The installer was awesome. He came in, got everything hooked up, and walked us through everything.

I did a little bit of research on alarm companies in Florida. In New Jersey, I used AT&T, and while I’m not living in my residence yet, the overall experience with Guardian Protection Services has been 100% better. The rep was the best. She was on top of everything and was very accommodating, especially knowing that I live out of state and that I had a timeframe to work with. The installer was wonderful and the installation was phenomenal. So far the equipment has been wonderful and I can’t wait until I move in. I have internet that I can use to see the pictures of who is coming in and out of the house. I’ve never seen anything like the features. It's wonderful. I feel very secure because every time my friend enters or lets a contractor into my home, I’m notified immediately of entry and exit, as well as the disarming and arming of the alarm.

I was solicited by one of the employees and I liked what he was offering, which was the Guardian Protection Services. The interactions with the sales rep were great. During the installation, the guy was very friendly and he was on time. And my wife was able to make it to her work, and so it was good. However, an alarm wouldn’t clear and I had to call back to get it done. The rep was able to come out the very next day and we got it done. I like the ability to be able to monitor my home remotely. Every time someone approaches my door, I get an alert, letting me know, and that's awesome.

I had Guardian Protection Services out at our business and I picked it up out there. Their reps were really good at what they were doing. I wasn’t here for the first installation and I had to have them come back to do another one and they showed me some features there. Overall, our experience with Guardian has been good and we're happy with them.

We had a new build home and Guardian Protection was offered by the builder. It was a package and we went with it. I've talked to a couple of their reps and it has been awesome so far. Also, the features are great. A lot of the wiring was set up before we were there and they had to come back and install the thermostat and the alarm system. We've had a great experience at this point and I hope that continues.

We had a Guardian Protection Services security system at work and I got my first security system for my home from them, too. They were the company that the previous owners of this property had. I saw the sign and I figured if it was their system, it might be a little simpler to go with them. The sales rep was possibly the best part. He was very polite, very patient and very knowledgeable about the different services that they offer. He didn’t have to transfer me to anyone until I decided to sign up.

We got a newly built home and Guardian came with the house being pre-installed. The system has everything that I'm used to. They're good features and we're good with what we have. We were using Protection 1 before which had almost the same features. There's a different panel but other than that, everything else is the same from the phone standpoint. The techs came out one time and had to fix some wires. So far everything seems to be working great. It's a good service and we feel very secure having it.

We had a security system before but we didn't get a plan for it for somebody to monitor it. We could set it and it would make a little noise if somebody was to open that door. But then after a period of time, it didn't work anymore. We moved from California to Texas and I had read some things that there was a lot of crime here, so I was really nervous about it. KB had Guardian when we built the home, and Guardian was going to put in the outlets for the cable and they do that in spring. So, we had the opportunity to talk to the rep. My husband looked into ADT and Guardian and compared them, and we went with Guardian since it was easier. They had him go to the studio to make all of the selections, which was convenient. Because I'm in a different place now, having Guardian makes a difference.

Guardian Protection Services was the first home security system that we used. We went with them because they’re the only ones who could hardwire the system in the house at the same time we were building it so we didn’t have a choice. If I had to go with anybody else, it would have to be wireless. The sales guy gave us good ideas like where to put stuff and things. He helped us out a lot for us understand how to use the products and what is best to put where.

We have had Guardian for quite a few years now and I like their service. They are prompt and responsive if I need it. I also love the smartphone features and it makes my life easier.

I have been a happy Guardian customer for years until now. I was interested in a video doorbell added to my Guardian services. After 2 requests, before they called me back, they told me I had to "upgrade" my present system - which was crap. I had just upgraded a year or two ago due to a storm. Tech arrived but couldn't install doorbell video but yet he "upgraded" my system. I was told no charge and he gave me a receipt to show it. Then, several weeks later, I received a $99.00 bill for the "upgraded" system. I called and ended up with a $99.00 bill and no video or new doorbell! Just another bill!!! Don't call Guardian for extra services! I have emailed, called and spoke to Supervisor to no avail. Can't wait till my contract expires so I can get rid of this "not customer oriented" company.

We've been with Guardian Protection since February. Our interaction with their sales reps was good. The installation was also good. The smartphone features are good too, but the ringing's a little loud when you're going in and out. But the system has given me a better sense of security. Like when I'm home by myself, I can at least hear if somebody is trying to come in. However, the pricing is now off since it's a lot higher. And we might end up canceling because it's coming out to be more than what we were quoted.

The interactions with Guardian's reps were smooth and clear. They were very informative and answered my questions clearly. Moreover, they walked me through the whole plan about the contract, the timeline, and the features. The installation went smoothly. The installers knew exactly what they were doing and they also walked me through the steps, the different features and how I can use all of the controls. The features were up to what I'm paying for. However, the connection between the smartphone app and the device itself takes a couple of minutes to connect. Nonetheless, I’ll be using that feature quite a lot every day and we have complete satisfaction in it. I'd tell friends to go for Guardian Protection Services.

I just bought the house and my loan officer said that Guardian Protection Services was a good company. I tried to make it very simple for myself and my husband, so I just went through them. I spoke with somebody from Guardian yesterday. I paid my bill and he explained to me that the bill was a little bit higher this month, which I didn’t even notice. He also told me that next month it will be different. The system is working well for us. I was thinking of getting cameras, but it was a little bit on the expensive side, so we’re gonna wait since we only just got the system. We have two panels in the house. I set the alarm at night and I take it off in the morning.

We've had Guardian Protection Services for three years or so before we moved into the Leander home. We just transferred from one service address to the next. The brand-new townhome that we bought was prewired by another company. We just moved up from the Houston area and we didn’t have any other entity in mind. I didn’t even remember having a contract running from the first installation in Cedar Park. I thought it was just a month-to-month thing and when that came to light, we just went ahead and stayed with Guardian. They came in here and we added two glass breakage sensors. They also put in two keypads. The features are good.

Guardian Protection Services had an association with my builder and was recommended. I had an in-home consultation while I was building the home and Guardian walked me through my options. They did the wiring and the security. The customer service rep handled the situation very well. They were knowledgeable and they gave me all the options. The installer set everything up for me, talked me through what I needed to do, and tested everything for me, so that went very well also. The technician was very knowledgeable and professional.

We moved to a new house and I wanted to secure the home. My aunt has had Guardian for a long time, and we went with it too. Their customer service was good and the installation was great. The installer was really friendly and he was good at his job. Everything's great with our system and I love the smartphone features. I work days but sometimes I work straight shifts, and my wife’s here alone, and I like to be able to look at the camera. I like it a lot and it makes me feel a lot better. I’m super happy with everything.

We used a different home security system in a different house and Guardian Protection Services is doing good so far compared to the previous one. The old system had issues because we were out in the country and we had a hard time connecting because of their cell tower. But our interaction with the Guardian sales representative was good. He explained everything and worked with us and showed us how to operate it. He did his job. I like the app on my phone. It’s very simple and awesome.

There was a security system in the house that I purchased but I never used it. Instead, I went with Guardian Protection Services. I signed up mainly for the fire and for the carbon monoxide. When I called them up, they set up an appointment to have a representative come out. His name was Scott and he was the greatest. He was super nice and very friendly. Then, another guy came out and did the installation. The existing system in the house ran off a landline and Guardian doesn't run off that so the other guy put in new equipment. He was awesome, very thorough, and very knowledgeable of their products. That part of my experience was very easy and both guys were able to answer any question I might have.

I’ve been with Guardian Protection Services since 2010. I continued it based on service, ease of use and understanding for stability. Also, I assumed that they were willing to do what was right for us as a consumer. When we were transferring service, we could have been with other providers but I was able to get locked in at a good rate. They recognized the tenure of being with them for as long as we had and I was very happy with how they were so willing to work with us on the rate. We had a couple of installation experiences and each time, I thought that they were looking out for our best interest and that's all I wanted. That was perfect. My interaction with the techs was good too and it was very informative. When the technician came, he forgot to leave yard signs and stickers. I instantly contacted customer service and they were able to get the stickers and the yard signs outsourced immediately.

Guardian's representatives are friendly, professional, and upfront. They told me exactly what was going to happen. So, I had a good experience overall. Our system was already pre-installed and I have everything I needed, so I feel good about it. I’ve had some issues with it but nothing that was major. The phone line kept giving me an error saying that it was disconnected but I contacted them and they took care of it. I will recommend Guardian.

I’ve been using Guardian Protection Services close to five years. I have three homes with them. The installation has been really good. We had one problem with the last house though. This was my mother’s house in a different state and there was an error in the installation and there were some issues in getting that rescheduled to be corrected. It also took out our phone service, so she didn’t have a phone service at all. Guardian told me they’d schedule it to get fixed that day but I couldn’t get in touch with them. It just so happened that I was able to get the installer’s phone number and I called him myself to get him back out there. It all worked out in the end.

Guardian Protection Services did me well. I had an issue with the music system and the guy that originally did the wiring came back out and fixed everything. Moreover, their customer service has been good. I like the smartphone features. I look at it and turn the system on or off as I need to. It's a good system and I got everything I need.

I am SO upset. I am moving and will be renting my next home. I called to end my service with Guardian Protection and the CS person said that I still have 21 months on my contract. I repeated that I was MOVING. She told me I should have read the fine print. How can a company charge me for a service that I am not able to use? Legal? I bet not and will find out. She said the termination fee was $750 but they would discount it to reflect the $25 monthly fee x 21 months = $525. That's not a termination fee; that is the balance of my service contract.

When we purchased our house, Guardian was offered as the protection plan. Their customer service has been great. And there was no hassle and no pushing. We’ve had two installations. And I wasn’t there for the second one but it was the same guy from the first installation who came out. He was great and explained everything thoroughly, and made sure we understood how the system works. I just have to have the system but I don’t use it. We live in a great part of town. And if I feel like I have to, I would definitely keep using it. Guardian is great, and I would definitely recommend them.

We just recently built a home with Ryan Homes and they recommended Guardian Protection Services. I went up to Guardian and talked to them. They told us about the company and what they had to offer. So far, I'm happy with them. Mac, the guy who came, installed and helped us set everything up. He was awesome and really helpful. He left me his phone number and I’ve called him a couple times with a couple of issues here and there regarding the sensitivity of the cameras. We have the basic stuff but it seemed to offer quite a bit of security. We also have the entertainment speakers.

The builder set up the Guardian security system then I called their customer service to start the service. The quality of the system seems okay but the antenna can be better. The smartphone feature is okay too but there's a little of a lag time and if we move to the front of the house, near the window where the antenna is, it seems to work better.

In our previous home we had AT&T security but now we got Guardian Protection Services. It was sold as part of the design center package and it was set up and included in the closing cost of the house. I have the system since February and so far the features are okay. All I do is just look at my cameras from time to time to see what's going on. It helps as I can be in at work and I can look at my cameras and look around the house. One camera in the back though keeps losing its reception. Also, they’re trying to work out some billing errors. The payment for the whole initial set up was already included in the closing cost but they still try to bill us again for that. It's almost like we're paying twice. That's my only problem right now.

We've been with Guardian for at least 10 years now and having the service has given us a higher sense of security. We wanted a wireless system and we’re able to get emergency services and fire alerts. We can contact emergency personnel from either our phones or even in our bedroom. We recently had to add a door camera to our household because there has been a high activity of thefts in our neighborhood. Guardian representatives were out here hooking up other people’s cameras and I just promptly asked one of the gentlemen if they had my ticket on their roll for that particular day to install. He told me that he didn't have it but he said that he could pull it from the system and do ours that day. The interactions have been beyond good and right now, we have everything we want in our system.

I liked Frontpoint way better than I like Guardian. Guardian uses the exact same hardware that Frontpoint does, the same manufacturer and it appears to be very similar software. They even use the same provider for an online experience. They both use Alarm.com for the app on my phone and for the website. But Guardian doesn't allow me to adjust any of the settings without paying them. The available functions that I have with Guardian are massively restricted. If I wanted to change the amount of time that I have between my push the arm button and when I can be at my front door, like an exit delay, Guardian charges me about $25 to do that.

Guardian Protection Services has competitive pricing, and their sales rep and the installer were both very nice, very personable and informative guys. The installer was excited about his job and was bit talkative, though. I like the features and it is a good system, but the doorbell camera did not pick up a lot of Wi-Fi. I also like the smartphone features a lot. Over all, I would recommend it.

I needed to get the system installed in a short amount of time and Guardian was the only one that could do so. So far I’ve had three installs in three different houses with Guardian. I wasn’t present for the most recent one so I had to do it remotely but it went okay. I just wanted to transfer service from one location to another. I asked the rep to transfer our service. They did it and they looked at what capabilities I had at the house. Once they looked into the system they figured out that it was already prewired for alarm so I didn’t need to run wires for that and I saved in some areas. Then they offered some features that I wasn’t anticipating. I went with a ring doorbell camera and the ability to open and close the garage door.

The day after my posting on Consumer Affairs, I was contacted by Tim from the Loyalty Department of Guardian Protection Services. This is the same person who had initially told me that they don't cancel any contract unless the person is deceased. He told me that as a courtesy they would cancel my mom's contract as of the next billing cycle. Although I appreciate the quick response to my posting, I feel this should have been handled in the beginning without the need for this forum, especially after (at their request) I sent them the contract proving that my mom is now in a board and care.

I googled the top rated home security companies and Guardian Protection Services was part of that. The rep walked us through different items and plans. We told him the layout of our house and he came up with an easy situation and told us what the pricing would be and he was exact with that. He said that he would be our representative and anytime we got questions, we could call him and go from there. I felt excellent about how he handled our situation. He's been excellent. He told us where to go and who to talk to.

We bought a brand new house and Guardian Protection Services was recommended to us. We also looked into ADT and AT&T but the reason we chose Guardian was that of the price. The monthly payment was a lot cheaper than anybody else. The Guardian representative let us choose our stuff for the house. He also walked us through and showed us everything, including the pros and cons. The sales agent who helped me was good, however, the only downfall I had was the installation. It took me three times to get my service installed.

I had Guardian at my house in West Virginia for eight years and the house that I bought here in Texas was equipped with Guardian. Their customer service was Johnny-on-the-spot with anything so when we moved here in January, we decided to keep them. Then, we had the video system installed because it wasn’t previously equipped with that. The performance of the system is pretty smooth for the most part. Occasionally, the WiFi-based video cameras can’t connect to it, but then it resolves itself. Other than that, we’ve been happy with Guardian. Whenever there's a problem, they’ve been attentive and have resolved it.

The Guardian tech that was here was very professional and helpful! I had some questions because the system was new to me and he took the time to walk me through all of the ins and outs of the system.

I asked that we stop the service at my house for couple reasons. 1 being my house is having electrical issues. The wall the monitor is on has no power therefore the system is useless. But they keep billing me. They refuse to stop billing me forcing to close my bank account. They are worse than the criminals they are trying to prevent from entering your home. Please stay away from this company. Warn your family and friends. This company is not worth headache.

I’ve been with Guardian for several years. A friend of mine was selling it and he pushed it on me. Guardian’s system seems to work and their reps are always very nice, helpful and patient. I appreciate that very much. Guardian Protection Services did a good job.

I’ve always had a security system in the other state that I lived in, so when I purchased my house, I figured I would get one again and Guardian Protection Services was recommended to me by somebody. I didn’t have a good experience with the sales team upfront though. It was in December when I called and I never got a call back from anybody. I kept calling the lady that I originally spoke to and she just wasn’t helpful. She did not give me enough information and she didn’t seem to know much. It was not a good experience. I spoke to somebody else. When a guy came out to install the system, I had a better experience with him. He did what he had to do, he explained everything well and everything went smoothly after that. The system is doing its job. I like its features and the fact that I can go on my phone and can do anything I need to there, away from home. I would definitely recommend Guardian Protection Services.

Everybody was great, they were professional. The security system works and that is what matters to me. I was having some issue with the motion sensors that my dogs kept setting off, but they came out and fixed that. Everything has been good so far and they haven't tripped off yet, so I'm happy. I'd tell friends that Guardian Protection Services is a great company.

I have a small business and I’m required to have a security system. A friend of a good buddy of mine works for Guardian Protection Services and he came and installed the system. He hooked up the system and I called Guardian Protection Services to activate everything. The person that I spoke with just asked me if the guy that hooked the system up did a good job and I told him, “Yes.” I’m really happy with everything so far.

We built the house and Guardian had an agreement with the builders. Things went pretty well with their reps but we didn't realize that we locked ourselves in a five-year agreement with them until we decided to move out of that house. We were pretty annoyed without reading the fine print and we were stuck with them. But they were accommodating about getting the new equipment at our new home. Plus, their service has always been great and we've been very happy with it. We've also committed for an additional five years with them, though we would prefer to just have a month to month contractual agreement.

Guardian was pre-wired into the house that I bought. The installer was very knowledgeable and the installation went quickly. When he left, I had a good enough knowledge of the system. Guardian's system is amazing and they're better than ADT. The doorbell camera is awesome.

I purchased a new home and Guardian Protection was already installed. I’ve only been in the house less than a month and everybody at Guardian Protection has been great. Guardian doesn’t have a person in this area so they had somebody from another company come out, set it all up, and walked me through getting it all online. I’m still familiarizing myself with the features, but they seem good and I’m happy. The quality of the equipment is good to me as well and I like it. I use their app to arm and disarm and it seems intuitive. I feel very secure with Guardian Protection Services and everything seems to be what I expected it to be.

Guardian Protection's service has been alright. Though it depends on who comes out. When I called them, I told them what I wanted and they got somebody come out. A couple of people came out when they first installed my camera. The tech put the cameras up but didn’t go to details explaining how all of them work or what I should do. I didn’t appreciate that. He could have taken more time and shown me all the different things. I had to call to have somebody else come back out and tweak the cameras because the cameras were so sensitive. But other than that, it’s all right.

We had a house built in San Marcos back in 2014 and we moved in. When we went to the design center to pick out stuff, there was someone there with the Guardian and went over everything and told us what we could get. She said we would be having it monitored for two years and we paid $600 to have the system put in the house. I figured out now that was for five years. But we had it at that house for about three years and we used it three times but never reset the code. We felt safe and that set the views in. We never had a problem with it except when we were getting the house ready to sell on. I was having some tile replaced, had a crack and the guy who was working on it right underneath the smoke alarm was grinding up with the grinder which was the motor that was used to put it in. It was so much smoke that the alarm went off.

I had a break in prior to having a security system from Guardian. They set the sensors, the doorbell, the box for the alarm, and they showed me how to work the system on my phone, but they neglected one little program issue and they thought the doorbell was defectove, so I had to wait for a week for them to come in and install another one. Then when the person came out, the doorbell wasn't ringing properly but the video part was working, so they thought the doorbell was defective again and I had to wait another week for them to come out. And then they finally looked at the programming on my phone and saw that the person did not activate it, which was a minor thing. Also, I wasn't told how to save images and I didn't know how to go about it. Other than that, everyone had been great about answering my questions so far and I would very much recommend them.

The staff at Guardian Protection Services has been professional and my interactions with them were pretty helpful. The technician did the installation and it was good and quick. He was friendly and professional as well.

We worked with Kaitlin and she's been great. She was able to expedite this other service call for today to finish the install since the technician wasn’t able to finish on Friday. We were going to have to wait, but they did all they could to get a sooner date since we’re going out of town. But she just called me a little bit ago, and she was able to get me somebody today, which is amazing. They have been very helpful. Every time I email Kaitlin, she answers me back and has a quick response. And the technician, Oscar, was also really good. He was helpful and very polite. He wasn't messy and took his time to put in the system correctly. He put the keypad in and our deadbolt that we’re able to do from our phone. We've been able to disarm and arm using the phone and it's really good. We like that we can let somebody in and disarm the system without having to give out the code.

If your house has NO insulation or if you have window that sweat a lot DO NOT buy this product. Why? Because the sensors go crazy. You will get calls at ALL HOURS of the DAY. Even at 1am in the Morning. The company will lock in for 3 or 4 years with a penalty / fine. I called them after 2 years of driving me CRAZY with the calls, alerts. The response was they can bypass all the alerts and make sure I get no calls. They refused OUTRIGHT to disconnect my service without paying the penalty. They REFUSED to send someone to my home every 3 months to change all the sensors WITHOUT trip charge. Every time they send someone to your home they charge a hefty fee. NOT worth, purchasing this product.

Guardian Protection Services was offered to me when I bought my house. It was more of convenience than anything. There was an extra consultant that we can talk to and it was the pitch that they gave then we can go to anybody if we want. I figured I’d go with Guardian Protection Services. Kevin, the sales rep, was great. He was thorough, honest and fun. As the house was being built, they put in the motion sensors on the doors. After we moved in, they came and installed the panel that was already hard-wired. They made it really simple. When you get something installed, you’re buying it so it is yours to keep. My wife and I love it. Guardian Protection Services is a good and reliable company. They are a little expensive but that’s fine.

We moved here from Nashville, and in Nashville, we used ADT. Guardian has definitely more cutting edge on the technology piece, and the customer service is every bit as good. But the person that installed the system was excellent, and he exceeded expectations. He went through and asked where it was that I wanted it installed, and he gave me the different options. He did the installation very quickly for what it involved, and then he taught me how to use it. He took me to the website, taught me how to use the website, and then he called back and asked if I had any questions.

We bought a house and had to build from the ground up. I saw most of the houses in our neighborhood use Guardian and they were the first that I reached out to. The sales was no issue and their reps were working with me. I bought the entire system for $800 and they’re breaking those payments down so I could make a couple of installment payments which is great. But I'm having a problem with the customer service because my equipment is not working properly.

I’ve had Guardian Protection Services for six years for my business. Some guys came out here and I signed up for him to monitor. The guy who installed the system was a really nice guy. He was wonderful and his work was fantastic. The only complaint I have is that I do not like their keypad. I had ADT for 37 years and with them, I could hit a red button if somebody was robbing us. It was a lot simpler. But it was an old system and I’m an old person. They were good but my camera and my equipment were so old and I needed to get it all redone. Also, ADT was going up to about $27 and when I told them I wanted to quit them, they had the nerve to drive it back to $22. I didn't want to deal with them if they were that kind of people.

The customer service was good until I received my equipment bill. My first bill was $800 and it wasn't explained to me that I was gonna get charged all that money for the equipment. They never explained in detail how the billing process goes and what equipment I was being billed. There were some things I was supposed to get that I didn’t get. That aside, the installation went good. The installer explained to me how everything worked, including how to activate and deactivate the system, and what happens during an emergency. The explanation and all the details provided for that were good. I particularly like the doorbell camera feature. I’m out of town a lot and I gotta keep up on my fiancée. She’s very comfortable when I go out of town now and she feels a little safer.

It’s my first week with Guardian and everything is good. There’s nobody home right now because of the gas problem so protection is good. I see everything in the camera and if something happens, I watch it in my phone. I had another alarm before but I feel safer with the camera in my Guardian system. Their people who came to my house were good too. They were responsible and did a good job. I got the lady’s phone number as well, and if there is something I need, I call her. She’s nice.

We used Guardian for our home for years, so I called them for my small business. Now, we'll probably drop them for our home due to their insanely horrible service. I got the service for a leased commercial space. Later, I left the leased commercial space to outsource manufacturing out of state. I called dozens of times to cancel the protection service, but they kept charging my credit card monthly amounts. I barred them from the credit card, and continued to try to reach someone at Guardian months after we left the commercial space. They claimed there was a 5-yr standard contract and sent a copy, but the copy did not have such a term, and I never would have signed it if it did.

The thing I like most about Guardian is I have more accessibility to them. I know the salesperson, Kevin. I have him as a contact and if I have questions, I can talk to him. It just feels more comfortable. He was also very upfront and he wasn’t pushy. He just wanted to know what I wanted and helped me get it set up. I like him really well. I had ADT before and they had the same stuff that Guardian does but ADT never came back and asked if I was interested in upgrading. I know that some people would probably call that pushy and I would too if it was every few weeks or every few months. But we’ve been with them for three years now and I hadn’t heard a word back from them. It was just a matter of having some type of communication.

The concierge for my house picked Guardian Protection Services for my security system and it was already installed in my house when I moved in. But, it was ADT that came out, tested it and got the system going. The features of the system are perfect and are easy to us. So far, there have been no problems with Guardian's equipment.

Guardian was the first security company that approach me when the house was being built. Their sales representatives explained everything that they offer and stuff that I could put in my home, and they’re very knowledgeable. When they came to turn everything on, that experience is good and they let me know what I needed to get because I didn’t have the garage opener on. They came back and did that, so everything went well and was fine. The overall functionality and performance of the system as well as the quality of the Guardian equipment are very good so far. I tripped the alarm when I opened the backdoor by mistake and the response time was very good on Guardian’s behalf. They called right away. I always felt safe since having Guardian Protection Services and it's been a great experience.

I’ve had different security systems before then I've used Guardian in my new home for the first time. The Guardian gentleman named Carl who told me about the system was very nice and knowledgeable. Then the other gentleman who came to install it was very pleasant and also knowledgeable. He made a recommendation about a break glass versus a different piece of equipment he was going to put in because he said it would work better. The features offered in the system are pretty standard as any other system for my needs and they're perfect. I've had a very pleasant experience all around and I would recommend Guardian Protection Services.

My brother has Guardian Protection Services and he highly recommends it. And I think the best part was their tech came over to our house, looked over and explained everything and gave all the options. I felt this was better versus the online thing. The customer service rep was very knowledgeable and very patient. The installation guy then made sure I was aware where he was putting all the sensors so he walked me around again and showed me everything and then gave me options on where I wanted the panel to be put in because I don’t want to cut holes through, especially on the kitchen things.

The Guardian system was already installed at our new property when we moved in. Guardian's customer service team has been very informative and easy to communicate with. We made one initial call to them about their active services, and at that time, the information about the pricing, which was only a photo that I had to print from the website. And then, I had one rep out who launched the system. They updated pieces of equipment, too. The only frustration that my husband would articulate is that the system doesn't sync well with the mobile app at all. It's almost impossible to use in a timely fashion with the mobile app. And the technician kept saying that it was not his responsibility. But the quality of the equipment is very good. Overall, Guardian is incredibly reasonably priced for the quality of their service.

The first time Guardian Protection Services approached us, they were reasonably priced and sounded pretty good. We've had them for almost four years now and the quality of their equipment has been good. The features I have are basic but the interactive panel they have is good to have around. I also like the fact that I can use my phone to monitor my house and make sure that the system is armed and if there's something that opens. Their system is excellent. If I have to go out and work late at night, it’s good to know that the Guardian Protection system is on and at least I know if there's something going on.

Guardian Protection Services is local and I had a lot of interactions with their team over the years. They’ve always been very helpful and knowledgeable. My system was installed several years ago and I recently had it upgraded. The upgrade went well and while there were a few glitches, they ironed them out for us. I signed up for the features of the system I need and I’m satisfied with them. The quality of the security equipment is very good as well as the overall functionality and performance of the system. Since having Guardian Protection Services in our home, we felt more secure especially my wife when I’m not there.

Our town was just spoken in the paper as being the safest town in Pennsylvania but I added a little protection, for fire and possible break-ins. Guardian Protection Services' reps have all been very good and palatable. I was hands-off on the installation of the system but the installer was here and he told me every step of the way and what he was doing. I use my system daily and I had no problem. Unfortunately, the wind blew and it tore up in one bite. And before I could get down the steps, they were on the phone with me. That was a very fast response and I was very impressed. Also, we broke one of the sensors one time and it was our fault. But they were here the next day and replaced it under warranty so that was nice of them. I got everything I want right now and I value what Guardian has done for me. Most of the people I know already have it.

I've had Guardian in my business for 20 years and it has always been a good experience. They gave me what I wanted and that was good. They offered the smartphone features but we’re in a very rural area and it's a dead zone. We’re simple people and the system’s pretty simple so it works for us. It’s convenient too. We’ve had issues at the store with people trying to break in but the service has always taken care of things and we’ve never lost anything. So it has done its job. The representatives have also called and to make sure everything’s okay. Guardian has nice people who know their stuff and we’re very happy with them.

When we signed up with Guardian, when we're having our house built, they didn't give us additional information about small things that kept popping up such as when the bill comes out. There's a $2 fee if you don't pay your bill and they would auto draft it, which is silly. We shouldn't be required to do auto-debit not unless they want to charge us a $2 fee. But if that's the case, then it should be disclosed to the consumer before they sign up. And even if the bill doesn't get sent out, we still are paying for paperless. Even if we go paperless, we're still paying $2. For me, it puts a bad taste because it makes me feel like Guardian doesn't trust me to pay my bill on time. So, that really ticked me off. I had ADT before and I like that they told me everything up front where Guardian did not.

I have had this account for over 4 years. After the first year I moved to a new home. They transferred my account but extended my account an additional 3 years because of the transfer. That contract was to be up in August and I call today Feb. 23, 2018 and was told the contract automatically extended another 3 years. Now unless I payout the contract I am forced to continue and not be freed to select another service. Not a very American company.

I've always had a security system and the home security system of Guardian Protection Services was offered through our builder. Everything has been good in our dealings with the Guardian reps and the installation of the system has been good as well. The two installers were very friendly and they spent time showing me how to use the app on my cellphone and everything like that in the system. They definitely knew what they were doing.

Guardian Protection Services had a contract with our builder for our new home and they had the alarm system in place by the time we got there. We had a basic meeting with the Guardian reps and they offered some packages that they had and prices, etc. The system that we got was what we thought we would get with an alarm system. Their smartphone feature basically does what I need it to do. It would turn my alarm off and on, and notify me of different things going on. So far, everything works operationally fine. Guardian is a little expensive but, other than that, they’re fine.

Guardian was working with the builder so I did it with them. They're pretty good except I had ADT before and ADT was a little cheaper. I was paying only about $30. That aside, the Guardian installer was really good and he explained everything well. I haven’t gotten a bill yet though. I closed on December 15th so it's been two months and I've been calling about it and trying to pay it for at least a month and a half. I’m going to end up getting three months at one shot, which I’m not happy about.

The rep of Guardian was very informative. The installation was done very professionally as well. I like that the features offered in my system are functional. I'm able to use it and it's very comprehensive. The quality of the equipment is also very nice and the smartphone feature is very convenient, too. I feel like my home has been secured properly.

The issues with my sensors were resolved. The technicians were knowledgeable and great to work with.

The gentleman who sold us the house made some remarks and then he had a guy come in. Guardian's sales rep came in and it was good with him. They gave us a whole menu of things and we pretty much got the package we wanted. Also, it went fairly well with the installer. I had someone come and provide the code for the system and some information about how it functions. They did a very good job. I've had about four different systems. I have an extensive background in security and the system is as good as anyone I've seen for it. And the service was pretty good. I like that they have the feature where you can get a printout or you can get a line out when the doors and windows are open. That's a very good feature. People should hear their presentation and the variations of the programs they offer to be taken into consideration. They seemed to be very informed and right on top of the needs that we have now for devices in our home.

I spoke with the Guardian sales guys then I apprised the support people to set up the appointment and my active dates. The technicians did a good job. They came two times and one was for the first-time installation. The system’s features are working okay but I have to explore it a little. I utilize the Guardian smartphone features and it works okay too. I got their music app also which is a bit complicated. I prefer connecting to the latest voice-over devices, Alexa. Other than that, Guardian's services are good. I feel safer since having them. Also, it’s the first time we moved into this new house and I can use the elevator comfortability.

In the beginning, I tried to explain to the Guardian sales rep that I would need help to get out of the contract that I was already in with Ackerman. But he didn’t want to see things the way I wanted them to see them. He wasn’t actually trying to hear what I was trying to tell him and he started getting aggressive with me, which I didn’t like. So I had to go over him, talk to his manager and finish my deal off with his manager. He gave me a discount on my bill so that I could pay Ackerman Security off and as a courtesy, he gave me the doorbell camera for the inconvenience. So he worked with me fairly to accommodate me to make me feel comfortable with taking on Guardian.

We had a home built and Guardian Protection Services was the only one that we could use at settlement. They have some sort of partnership with the builder. I met with the sales representative a couple of times. The first time was to go over the information and the second time was halfway through the bill to go over where we wanted certain things put inside the house, like motion sensors. Then, we had an installer come out shortly after settlement to install our surround sound system and finish off some of the stuff that didn't happen prior to settlement. The installation went well. The poor guy had to deal with more than he should have because apparently a lot of stuff didn't happen prior to settlement that we didn't know about. There was an issue with the wiring so he had a full plate but he did the best he could. He was there for quite a while but he got a lot done and he finished it all in a day.

I'm renting a home and Guardian Protection Services is here so I have no choice but to use it. It's the basic alarm system where I have the motions and the main function. I've been using the system for a month now. I had to learn how to activate it and put it on and off to Alarm.com. It was complicated and I talked to several people but everybody had something different that I couldn't understand. And it could also be because I don't know the Guardian system since I didn't purchase it and didn't know how to work it. But as long as it's on and off and the motions are on, I don't see a problem with it. Right now, everything is great and I'd recommend the system.

Guardian Protection Services was part of my developer's package and we had an initial design session with a salesperson named Jeff. Then once the house was built, two different technicians came out. The first technician was really knowledgeable, a sharp guy, and walked us through all the stuff, how to work and set the system up on the computer. We had some follow-ups stuff that had to be done because some of the equipment that he brought for monitoring didn't function. Another younger fellow came but I didn't find him as knowledgeable as the older gentleman who first came. He took a long time to get the system fixed and made a couple of calls to get some help. But it all got fixed and it's all working great now. We put a music package in the house which I like and is a nice feature. I'm satisfied about the overall quality of the home security system and I'm very happy with Guardian.

Guardian Protection Services was recommended by the builder at the time of construction of the home. We had interactions with their reps from picking out the system to activation and troubleshooting. The installation was fun and it went very smooth. The features of the system are fine. The app is very convenient but I wish it would give me a choice in which sensor to turn off, instead of turning off all the sensors. Overall, the system has been great so far.

Guardian was already installed in the home I purchased and it was easy to get my service started. A lady on the phone that got my service activated was very helpful and answered all the questions that I had. We got everything we wanted. It’s a good quality and we’re happy with it. I don’t use it when at home, I use it more when I’m away. Also, I like Guardian’s smartphone features. I’m glad I have it to be able to control the system from my phone. All in all, my experience with them has been fine.

We started with Guardian in the 1980s and although we've moved around, we've gotten Guardian each time. I'm glad that we got them. They seemed to stay up on the new technology. Now, I can check and control the system from my smartphone. I know it also tells me if I have a power outage because it goes into a different mode. I like the features and the system works fine. We've only been here for a little over a month but the system was all in place. We just had to get it transferred over entirely to our needs. When I need work done, I just call Guardian up and they come and do it. It's a good choice for security monitoring.

Sam was the guy that came out and got us to move into Guardian. The only reason we switched over was for the cellphone monitoring as opposed to the landline hardwired monitoring we had before. Sam was very nice and he gave us information that we weren't contracted with our old company any longer. But apparently, we were auto-renewed on the last contract and we weren’t aware of that. We called Sam when we found out but he told us not to worry because California has a state law where auto-renewal of contracts doesn’t exist. But our last monitoring company is now trying to collect 395 dollars for breach of their auto-renewal and we're still trying to fight that. So we're not happy about that end of our experience.

I've had some issues with Guardian. I have no notifications on my cellphone. I had to reset the settings, I did and then, it's just all over the place right now. It's something that I have to sit down and be on the phone for a while. I called them but they did not help me. During the installation the tech didn't set it up on the phone the way it should've been set up since I didn't have a phone with more storage. The problem could be a storage issue and I wish I knew that before they installed it. I would've waited 'til I got the phone first.

Guardian was already installed when we moved into the home we are in now. We’ve accidentally set the alarm off twice and they have been right on call on this. The Guardian guy who came was fantastic and he was on-time. Our system's overall functionality and performance have been excellent. And we haven’t had our system long enough but the application on my iPhone seems to work well to set it and disarm it.

I sold my home and Guardian Protection Services is trying to collect monthly monitoring charges for six addition months. My contract does not read that each month is owed even if I sell the home. They are a scam!!! Stay Away!

My Guardian Protection system is okay, and the installation was great. However, they were supposed to send me a couple of yard signs because I got a big piece of property. They only sent me one low yard sign, and I need another one and a couple of stickers. The guy from Guardian said he was going to come back and leave signs, but he never did. I had to call, and they finally sent me one sign in the mail and not enough stickers for my windows. Also, it is inconvenient from what I’m used not to have a remote for the system, and I have to go in the house to turn the alarm off to go in my garage.

Guardian Protection Services provides good service. There was some issue and the manager got in touch with me immediately and told me that they’ll fix it ASAP and they actually did. There was just a doorbell that was initially not installed because it was faulty. They told me initially that they’ll come back in like a month. And I kind of raised a ruckus about it because I told them, “It’s your fault. Why should we have to wait a month for something that is installed for security?” And that’s when they escalated it and send someone two days after. The technicians were skilled. And we are now using the system on a daily basis and it's so very helpful.

Guardian Protection Services' reps were absolutely awful, specifically those in the billing department. They were all over the place. The charges were wrong amount monthly which I still have to fix. We signed for $25 a month but they were billing me $35. Every time I called customer service, they told me they were going to fix it, and then I got another bill but it was still wrong. And this has been going on since I moved in two months ago. But in terms of their service, they're fine. I live in a safe neighborhood, but having Guarding Protection gives me extra peace of mind.

I just built a new home and Guardian partnered with the developer. Everyone has been nice and kind but there are two things that still need to be resolved. They put in some hard wires from where my entertainment center is down to where my ethernet cable box was. So, that wasn't wired correctly, and now it's not working. Also, they put down wireless contacts for the sliding door in the basement, but they were supposed to wire it in. I didn't even realize it was wireless until the stickiness on the edge of one of the contacts came off.