Guardian Protection Reviews

Guardian Protection Services came around and they had a good deal, so I signed up. Their reps were all good. They took time to listen and if you didn’t understand anything, they were willing to explain it to you till you understand it. And their price was reasonable. The installer was friendly and he answered all questions that we had. He wasn’t in a hurry and made sure he did a good job. His expertise and professionalism were great. I got Guardian mainly for the medical. But I had medical and I had fire, and I had the panic button on there for the police. So, I was all equipped. If I need anything, I just push the button.

Just want to give a review on technician Gerone ** who came to my house to install the security system. He was very courteous informational and very professional, clean and mindful of the home's surroundings. We really enjoyed having him and would recommend him to anyone. Thank Gerone.

The sales and customer service personnel at Guardian were all really nice. They installed their security system when I bought my place before I moved in. Though I like the features they have with their system, they could have more free options. For instance, I would like that as I'm driving up to my house, once I hit a certain range, my system automatically would automatically unlock or it would lock when I get out of that range. Still, I'm happy with everything I have and my system is functioning really well. Since I live by myself, I like being able to know what's going on in my house.

Originally, when the house was built, Citadel Security came in and hard-wired the house. I was with them but they didn't monitor. It was just the home alarm. They came around to modernizing and getting into the newer stuff with the cellular so they can’t cut the phone line. I shopped around and my son was with Guardian. He was happy with them so I called them. They came in and re-did my system.

We have an alarm from Guardian Protection Services on the door going to out, coming in from our garage, and on our glass sliding door on the patio. Also, we have a fire and smoke alarm that goes along with that. We have a motion sensor with that, as well, and special buttons on the keypad to call for medical help, for the police, and fire. After 12 years, we're still with them. We had some work done on our garage and the workman accidentally hit the cord that keeps the battery charged. I didn't realize it and the battery went down. Then, the technician came from Indianapolis and took care of it. He got it plugged back in and checked everything else out. So, everything was good.

My mom had Guardian Protection Services in the house which I inherited. I put in a service call to have a guy come out and give me estimates on upgrading it. The tech came out and evaluated my system. We talked about options and upgrades. Then, he said he would put in the information and they would get a hold of me but they never ever did. I was hoping someone would call me and talk to me about it, you know, what's available and what works for me. That was a bit disappointing. Other than that, I've been reasonably satisfied.

The representatives from Guardian Protection Services were thorough and they answered all of my questions. Also, the installers explained everything. They were quick and on time and thy did everything they said they were gonna do. There was a point where I wasn't using the system, and I asked their reps to come out and give me a primer on how to use it. They were pretty good with that. And I've been using the system pretty much every day since then. I customized the package that I got with them a little bit. However, the alarm goes off all the time if I don't make it to the pad in time or if I open the door without turning off the alarm. It probably goes off twice a week. Other than that, I feel secure in my house as long as I'm using their security system. I've had another security system stop by the house and said that they could be better. But I've had a good experience with Guardian, so there's no need to switch.

I liked what Guardian had to offer at the time when I changed. However, I upgraded back to ADT ‘cause ADT offered me more than Guardian did, at a better price. Guardian also didn't have a patent on the window breakage. Nonetheless, their reps were courteous.

Guardian Protection Services seems to work and if my parents have a problem with it, they fixed it for them. My parents have had it for a few years and they're pretty happy with it. About six months ago, Guardian had to come out because there was something with the water unit and they replaced it. Guardian is a good system and I would recommend them to a friend.

Guardian was cheaper than our previous provider but now, it's $10 more. Other than that, we've been pleased with it. Once, I came home and forgot about the system and all hell broke loose. But their reps were very nice and understanding. We feel better having the system. We even have a camera system just in case.

The builder put in the Guardian Protection Services. I got a little bit of a discount years ago. I then had a few upgrades that they had to come out and fix. They showed up on time and put in some new things that had to be upgraded. I just wish they don’t raise the price anymore on me ‘cause I’m gonna get somebody else if they do. I pay $33 a month and it was like $25. I can get cheaper at other places like $25 through Comcast. I’ll probably stick with them if they don’t do that.

Do not use this company under any circumstance! Fraudulent contracts and insane cancellation fees. Good luck canceling your service. After years of on time payment we attempted to cancel our service. We were quoted a cancellation fee of over $700. It was claimed that we signed a contract but when they produced this contract it was not in any one's handwriting from this household. It was then claimed that it was signed electronically and they could produce an audiotape with our voice confirming the scam contract. Guess what? They never produced it and continue to harass us. We are filing a complaint with the state and the BBB and will never pay a dime of their fraudulent claim.

Guardian's customer service has been great as far as working with them to set up our system. The guy who helped to set up our system made some really nice recommendations, which I thought were really helpful. He was quick, efficient, and very friendly. We had our initial quote for the system and in the actual installation, he came in. He re-looked at our home and made sure that the system that was actually quoted for us was the appropriate system. He helped us to determine where to put the monitor box based on how our house was set up. We've been actually recommended that we switch over to this little iPad monitor screen system that fits on our table. That was a good suggestion.

The rep from Guardian was a very nice person and the technician was good. I like that the features were easy to use and gave security. Whenever we go for a holiday, the home is secure.

We got a new house and Guardian was what kinda worked with the builder. So, we switched over from ADT and it has been good with Guardian so far. The sales rep was good. We interacted mostly through e-mail and phone, but she always answered everything. Then, the installer did a good job. It was done when the house was built. So when we were here, we just had to turn everything on. I'm very happy so far. We have our app and it's very good. Having Guardian gives us a peace of mind.

I wish it didn’t have to come to this in order to get resolved, but I do appreciate that they cared enough to make this right. Thank you for your prompt response and fairness in handling this issue.

So far, our Guardian Protection system has been okay. However, I would change the amount of time you have to shut off the alarm because there's only one key location to do that, which is by the garage. So, if I come into the front door, by the time I get to the garage, it's already setting the alarm off. It only gives you around 15 seconds which is not a whole lot of time. Other than that, everything is fine.

Guardian has been responsive. We had one of the sensors fall out and they came out and replaced it. It wasn't any big deal. The service techs have been nice, they took time, and they seemed to know what they were doing. Also, Guardian's representatives are very professional. The alarm had gone off twice but they called, and we gave them the password. The app that we use to interact with the system is good and easy to use. Give Guardian a try and see if the price works for you.

My husband and I divided the house projects when we first moved in. He had a co-worker who used Guardian and he heard good things from his co-worker. And he’s always a researcher kinda guy, so he looked up Guardian and saw that they had good reviews and pricing. Everything worked out and we ended up signing with them. During the installation, Guardian's guy had to come back two times. On their first visit, some of the back windows didn’t have the little motion detectors on them, so they had to come back the second time to install those. But the installation was quick and easy. Plus, they explained how the app worked and helped us get everything set up.

When we came to this community, we were told that everyone had Guardian, so we also got them. When they installed the system, they told me how to use it, left a note, and gave me the Guardian customer service card. One time, when I was cooking and a little bit smoke was coming out, the fire alarm started beeping and I didn't know how to switch it off. It rang for five minutes then the fire brigade came. Also, they provided one security box where we put all the codes and they told me that whenever we open the garage or main door, the star symbol will come. Then if we close the door, the star symbol will go out. But now I have the star symbol all over there and I forgot how to take out that symbol from that machine. Other than that, we've had a good experience with Guardian.

I moved into another house and then I was recommended Guardian by a co-worker. The installation went well and they had no problems. I got the cam with the app that you can look at your house when the alarm goes off while you are at work or wherever you are at is great. Also, it’s easy because you can keep it constantly on and as soon as it goes off, you can press the button and see who’s at your doorbell or who’s in your yard. Then, recently, I did upgrade then they put cameras in. They came out and surveyed and they told me exactly what I needed to fit what I was looking for. Then, it was installed and everything worked great. The family feels safer with Guardian.

When I checked around security services, Guardian is cheaper than anybody else. Their reps have been all good and knowledgeable. The installer was cool. He answered anything I needed to ask. In addition to that, the features are nice. I'd recommend Guardian Protection Services. We just opened up a business so we would get it over there, too.

I’ve used ADT before but I got a better deal from Guardian Protection Services with the new equipment and new additional features for less money. The reps were very friendly and knowledgeable, and the service has been provided within two days so everything was excellent. The installer who came was very experienced and he explained to me from A to Z how to use the system and the application. The system is working out well and its features are very user-friendly, nice, and convenient.

Guardian Protection Services was already installed in the model house that we bought so we called them back to have the system set up for us. The installers installed something in my bedroom closet and they did something else in one of the boxes. They were very nice people. The system’s features are good. It's nice to have an app on the phone and be able to go out of the house and activate the system from outside. We don’t have to worry about going back and forth and deactivating it before we come in. So far, everything went fine and we are happy with Guardian.

Guardian reps were very knowledgeable and their cost made me decide to go with them. The installation was quick and professional. Overall, the system is good and it works as it should.

I've been using an alarm system for a while now and have used AT&T Digital Life in the past. Now, Guardian provided service to the home I bought and their services are comparable. It was quite a big installation 'cause I added a lot of equipment and the installers had to come back a couple of times, but they got it done. Everybody was very nice and the installers were good. The smartphone features are easy to use and everything is working well.

Guardian was being offered in our neighborhood and I liked their installer very much. He was very knowledgeable and very neat. He was great. I like the warranty but sometimes, I wonder if I need it. I haven’t set up the app yet, so every time I do something, I get all these emails which is kind of annoying. Other than that, my experience with them has all been positive.

The insurance company told me I had to have a security system. Plus, the stuff was already on the wall. I also had smoke alarms from a different security company. The person before me didn’t want to pay for it and had regular smoke alarms. There were also sensors around the doors. I either had to rip them all out or put something in.

We're happy with Guardian Protection Services. We have the basic system that alerts you if the door's open. My husband hasn't gotten a regular doorbell installed so that they can install the picture doorbell thing.

The Guardian team has been easy to deal with, and I've had fluid and easygoing interactions with them. The installation guy took his time and did a good job. I'm very happy with the features in my system. I’d recommend Guardian.

My girlfriend was using Guardian Protection Services and they seemed like a good company. I called them and they answered several questions that I had. I got an install quickly after that and the installer was great. I have no issues with the features and it is easy for me to control my alarm system.

Everything was good with Guardian. I had a different security system in the past and the Guardian system is a little better. The guy who has also done the installation was knowledgeable and on time. He explained the system well. The installation took a long time but not from his part. There was a problem with my internet. Everything that he could do was done quickly. The installer just hooked up everything he could until we had the internet. The system came with 3 cameras for a price. I pay close to $70 a month and if I'm paying that much a price, the cameras should've been included. I also like the smartphone feature for the door. I have it unlocked before I walk into the house and that is nice. It's user-friendly indeed. Having the Guardian system helps me sleep better at night when I'm gone.

We worked with Ryan Homes as our home builder and Guardian Protection Services was part of the package. We had one day where the installation team of Guardian came out and the technician was knowledgeable and was able to answer many of my questions. We have a wireless access point installed on the second floor that was giving us some grief at first but aside from that, I haven’t had any difficulties. I've had no problems with the service that I’ve received, nor with using the products that we have so far.

I've been using Guardian Protection Services and everything seems to be working. They installed the speakers that we have and we were looking for the manual that gives us some info on how to operate them but we never got that. And the wires in the panel box downstairs are all over the place. The box is on the wall, but the cover is not on it, and another box is connected and sitting on the floor, as well as the Spectrum cable box. So, I just thought it was a poor installation which needs to be addressed. They should have a bigger box for the controls

I have Guardian Protection as my security system and it's a lot better than my previous system. It's also a lot more affordable and it's wireless too. I love it. I got a really basic package for two doors and a couple of motions, and it's good quality equipment. I have it at my place of business and it’s great. I can leave my business and I know it's gonna be safe. Everything’s also been great with their customer service. They do an excellent job. I'd recommend Guardian and I decided to get it for my parents as well.

The contractor that was building the houses in the neighborhood used Guardian Protection Services. I had an option and could choose somebody else. However, we were also doing a pre-wire for surround sound systems in the house and Guardian did that. They also did the security system, so I just had one company do everything. Their customer service has been going well, but the sales department was terrible. We sat down with the sales rep and lay out everything that we wanted.

We had had Guardian before. My mother had moved into assisted living, and so I had it placed in my name. The system is easy to use and the features were excellent. The customer service has been good as well.

I was referred to Guardian by a friend and originally, I was happy. When I had their sales rep come to the house, I told him what I wanted but when they installed it, the sales rep missed a sensor. When I called about it, they said that they could fix it. But it came to 120 some dollars to have them come out and fix the error, which is more of an issue on Guardian than mine. Other than that, I'm happy with the features in my system and, so far, everything has been pretty good since having Guardian.

Guardian compares poorly to my previous home security system provider. I just had no choice but to go with them because they are the only company in the community. Once you're building the home, you have to do a contract with them. The installation went fine. The features are fine as well. However, one of the door sensors isn't working properly and we had an appointment for that but they didn't live up to the obligation which messed up my entire day. The supervisor who first dealt with the case was good, though. Then, I called the night before to ensure someone would be there. I also called before I left work and when I got home. All three times, everybody told me that the window is between 12:00 and 4:00. At 3:56, when no one still turned out, they told me it has been rescheduled. That service was very poor and I was very annoyed.

When we had the house built, Guardian had already installed the equipment, so we just went on with their service. Enrolling with them was easy and I like the features offered in our system. It’s nice. We had the doorbell added on recently and we can see who’s at the door. I’ve seen some cameras where people can’t make out the individual. Guardian's techs have come out as well and conducted repair services. As for the alarm itself, I like it and I feel safe having their services. If the alarm goes off, the people from Guardian will call. And if I’m in the house and I didn’t pick up the phone, someone would come across the intercom to check and see if everything’s okay. If we don’t respond at all, then they’ll send out emergency service. If someone’s trying to break in while we’re in here, at least our alarm will warn us. I've been with Guardian for almost fours years and I extended our contract with them. I’m happy with their service.

We signed up with Guardian but they did not tell us anything. We told the guy that signed us up that $50 was too much. But they still charged us $50 a month, and the guy that I dealt with quit the job. The features are good and I like Guardian, but it's expensive.

I had a system 10 years ago and it was fine. But upon using, we switched systems, and I find that Guardian is much easier to use and is more current as far as technology. I like that I can arm or disarm it from my phone, whether I’m in the home or travelling somewhere. The interactions I had with their reps were all very nice and helpful. Their reps did a good job in setting it up. They also guided me with the features of the system. I like its phone feature often as well as the camera on the doorbell. Our doors are secured, which is primarily what I was looking for, and the extras as far as the phone and the doorbell.

I bought my house three weeks ago and the homebuilder had a contract with Guardian. Dealing with the Guardian rep was straightforward. He was here for about an hour and he installed everything. I have a doorbell that has a camera that I can speak to and I can arm and disarm the system remotely through the app on my phone. I like their equipment better than the security system I had in my previous house. The panel on my last one was also a touchscreen, but I set that alarm off multiple times because the buttons on the screen were so close together that I couldn’t press a three without accidentally pressing two or five. But with the equipment from Guardian, it’s nicer to disarm and I don’t accidentally set my alarm off all the time.

At the time when our home was being built, Ryan Homes only supported Guardian. We were required to use them to do the pre-wiring. We wanted the cameras to be pre-wired and installed versus doing a lot of that after the fact, and we had to use Guardian. We had all the windows wired with the sensors, and we installed some cameras and security access points in the front door to secure my daughter and grand-kids.

I had a fairly good interaction with the Guardian reps initially, but the last transfer seemed to be underhanded and I was not very happy. It was similar to a timeshare that I had once where the bill seemed to get bigger and bigger. They were gonna transfer the bill of the new equipment on to my bill and spread it out over. They also got a bill of almost $1,000 for the equipment and I wanted them to take it out. I may have signed that in the paperwork, but that was not the way I understood it. Even if I have to pay a fee for them to take it out, I can’t pay the $1,000.

The Guardian representative at the design center told me what was gonna be offered and the tech who did the installation was great. Also, the features of the system are what I need, so I'm satisfied with it and the smartphone features are very easy. The equipment has been exactly what we expect. It's nice to have and it's nice to know that there is a mechanism in place.

I moved to a different house and I got this guy's name. He installed the Guardian Protection Services' system and he showed me how to use everything. It was all good. Once, my motion sensor went off when I was out of town. Something must have fallen over. The police told me that if I ever do it again, they're gonna charge me. But that was it. I haven't had any problems. It goes off when it's supposed to go off. That's what I need, so that's what I got.

We got Guardian Protection Services for our second vacation home because we are not gonna be there all the time. They were easy to deal with and I had a great interaction with their reps. The installation was made before we settled and it went great. Everything's fine with the features that I got in the system. I also use the app and it's easy.

I've had Guardian for a few years now and they have fulfilled most of their obligations to us. Their system's features are good too. Recently, we have been trying to get a light to protect our outside area. We had a group of people who broke into my son's car which was outside. They took some things out and did a bit of damage. However, Guardian's rep said we couldn't do anything because we gotta get the new system. Also, he said what we wanted would cost about $1,000.

I was disappointed with the person that did the Guardian Protection Services installation. He was on his phone the whole time. The minute he walked in, he was having a personal conversation and when it was time for him to finish up, he rattled through everything. My daughter didn't understand a word he said. He was trying to get it done which was disheartening. Also, I wanted additional features with the package, however, they weren't available. When I ask the installer, he said that it would be extra and that he doesn’t have it on his truck. I like the service that Guardian provides though.

Guardian was the subcontractor for the contracting company we bought the house from. My wife works at the local high school as a counselor so we put Guardian's system in for added notification if someone or some teenage kid that might have a problem with her broke into the house. Their reps went down through the list of what we could do, then we pick what we wanted. Then the technician did what I expected during the installation. I met him at the house and he did whatever he did down in the basement at the box. He also explained how to use the keypad to arm and disarm the system.

The installation of my Guardian Security security system went well. It has features that are beneficial for me. I needed everything that's with my system especially the medical part. Also, I like that if anybody tries to get into my home or if anything happens, there is something to deter people. I'm happy with my experience so far with Guardian.

The installation representative of Guardian Protection Services was very thorough as if this was a brand new system and he explained everything. He walked my husband through every single aspect of how it works, so he appreciated that. He also didn't talk to my husband condescendingly or like he was dumb. I'm very pleased with their customer service support just by speaking with them on the phone and their willingness to help.

Working with Guardian has been a bad experience. We have moved several times and our account has been linked to several different homes. I still receive alarm notifications from homes of the past. I have called and emailed for several months now to get this changed, and even with email confirmation, the situation continues. After being a customer for 4 years I'm ready to move on from this company. They said it would be a $700 charge. I have a business that has an alarm company that is much easier to deal with. I recommend doing your research first.

The community that I moved into recommended Guardian Protection Services. I’ve spoken to two gentlemen at Guardian and both were very good and very knowledgeable. The tech who did the installation was very professional and explained everything. He was awesome. The smartphone features are perfect. I can send my daughter home from school, and open the door. It will open the garage and everything for her. It’s awesome. Everything works great so far. I’d recommend Guardian.

The home already had a Guardian sign out front and it had some of the equipment inside but the reps I spoke first were the reason I chose Guardian. They seemed so down to earth and like they would be there if I need them, whereas, with other places, you would have to wait on hold. I liked the human interaction and I kept the service. The reps guided me with the features although I got a little bit confused because I've never had to work with stuff like this before. Also, the tech who installed the system kept calling me señorita every time he addressed me which was kind of weird and I didn't really like it. But it was not a big deal. He did great work and we had no problem.

My 80 year old mother with dementia has had to move from her house because she can no longer take care of herself. I have contacted Guardian to have her service terminated. We have been told there will be a $1260 cancellation fee. They said my options were to provide a doctor's verification or find someone to take over the contract. I am a single working mother who now has to take care of her mother and I do not have time to jump through these hoops just to terminate her service and she does not have $1260 just to cancel an account. And find someone to take over the contract??? Who does this??? I requested to speak with a supervisor and was told they refused to speak with me. I was also told my mother's account would be sent to collections. Guardian is taking advantage of the elderly by trying to get an outrageous fee from someone who can no longer care for themselves. This is disgusting!

When I purchased the home, Guardian was referred to me. Their rep did a great job according to the person that I have at home. The pre-installation was done when the house was being built and then, they came and finalized the whole thing last week. My system's features are okay. So far, so good.

When I went to the design center to pick out all the options for my home, the builder provided Guardian. All the people I’ve dealt with from Guardian, as well as all the products, have been great. The reps knew what they were talking about and they were friendly too. The installation went smoothly and the technician that came out to my house was great, very friendly, very nice, and was a hard worker. He also cleaned up after himself when he was done.

Everything with the Guardian sales rep was good, easy, simple, and straight to the point. The installers were very professional. They were easy-going, very understanding, and good at explaining on how the system works. My system's features are simple and not confusing, and I can disarm and arm the system at one easy push on my phone. I’m satisfied with everything.

Guardian reps have been awesome. The guy that sold it to me and briefed me on it did an excellent job. He kept things moving forward and I appreciated it. Also, the guys that put it in were very friendly. One was training a new guy and both of them were very knowledgeable and had no issues. They answered all my questions and explained all of it to me. I had to go back and study the pamphlet to see exactly what was what and I'm becoming very comfortable with it.

I was once a customer of this company and always received great service. I was deployed to Afghanistan in 2013. I was severely injured that caused me to be unable to keep my house. Guardian is now asking me to pay the $645.00 owed to them and I am only living off my VA disability. Was working with a manager then all of the sudden started getting calls from a law firm. I don't think they understand how much they don't compensate disabled vets that are unable to work. Very disappointed in how I have been treated after risking my life and well being for this country. After getting hurt doing so I am getting harassed for 645 dollars.

After this review the company reached out to me and we came to a satisfactory agreement. Long story short I was a victim of a bait and switch by the (then) authorized dealer Skyline Security, which Guardian no longer does business with. The copy of the contract that I signed in ink was NOT the same as the one that was sent to me to electronically sign, which is what Guardian had in their system. Yes, I should have read the electronic copy. That is on me and I accept responsibility. However, that does not change that this is a very unscrupulous business practice on the part of Skyline Security.

I used Guardian Protection when I was staying in the home that I was renting. Then when I moved to a new home, Guardian did pre-wiring through my builder. The interaction with the person who sold Guardian to me was fine. However, when I was trying to get the system installed in my home, some of those interactions were shaky. Unbeknownst to me, I didn’t have an option to cancel or downgrade my service once it was already in. They also charged me the highest amount that they could. When I tried to inquire about the rate because I got a lower one from ADT and from Zenith, Guardian was rude in explaining to me why I had to stay with them or what I had to do in order to cancel. So we went back and forth. I asked the people to give me a callback but they never did so I ended up being stuck with them.

I like the different services that Guardian offered. Their sales reps were very knowledgeable and helped answer my questions. In fact, all of my questions were answered by Guardian's reps and they were very hands-on even when I was just getting my house built. The installation was also good and the installer showed me how to do everything. I have the system for two weeks now and I love its features. I like the video doorbell and the fact that I can turn my alarm off with my phone even before I get in my house. Also, the quality of the equipment is A-plus. One day, my alarm went off because of the smoke detector and their reps called me right away. They were very helpful. I feel very comfortable since having Guardian and I did not feel secure like that prior to having them. I was always checking my doors and every little sound. But now, I don't do that anymore and I feel safe. I would recommend them and tell others that they should sign up for Guardian.

I called Guardian to inquire about their services, then they scheduled for the sales rep to come out on Tuesday night. We went over all of the paperwork and what was going to be installed and when. We’re satisfied with the system, so far. I like the idea that we have the options on our phone to arm and disarm the system and to do a panic on there. We just need to get it registered with the police department and that way, we make sure we had everything together. My experience with Guardian has been very smooth and I would recommend them.

We were referred by a friend to Guardian Protection Services but overall, I haven’t been too thrilled with it. The first time we used them, it was terrible. This time was okay but the only reason that we are still using it is because we’re stuck with the contract. We were lied to about a lot of stuff such as what we would get. I had to fight with the reps over the phone for three hours about the free installation. We ended up paying a few hundred dollars to get it installed when we moved. They also lied about the ways of the contract and it fell on me because I didn’t read the fine print when I signed everything. I shouldn’t have had to and the representative should have been honest with me. It was a cheater contract and a lot longer than two years.

I've been a customer of Guardian Protection since late 2011. I had a great experience with them through my time with my home in Austin, TX, and they were very helpful in freezing my account a couple years ago so I could pick it up again after my move to Dayton, NV. I was eligible for a nice system upgrade given my years as a customer, I was eager to accept. I got a great system with a camera and a glass break detector. Now this year is where problems begin. Several months after the camera was installed, it broke down. Since it should have been under warranty, I didn't hesitate to have someone come out and fix it. Turns out it had died and their tech replaced it. No big deal. I then got billed $200 for the service call, which left me a bit irate. I paid it and went back to having my functional camera.

We built a home with Ryan Homes and got Guardian for our home security. The Guardian reps were excellent when they were setting us up and were very informative. They walked us through the entire process and they all knew what they were talking about. And with us not ever owning a home security system, it was great to get all the information. The overall price is good too, especially the monthly. The whole process was seamless.

Guardian has been good. I've had fine interactions with their team so far. The guys who did the installation were excellent and the quality of their work was good.

Guardian Protection Services offered free installation that wound up costing $100 and three parts but we didn’t mind because they gave us free GE equipment. The salesman was a nice guy and he knew what he was doing. Also, the installers were pleasant and easy to work with. The installation went smoothly but they wound up reinstalling the system a couple of times because of equipment failures. The batteries would last a week, two at the most. We got tired of having them come out and replace the battery and they wanted to charge us for it. So, I told them, “Get it working, or take it out of here.” That was when they sent one of their senior installers to install it correctly and it has worked ever since. We’d like to see a few more internet-based services, but it is what it is. It wasn’t an option at the time we got the system. We’ve been pleased with the system but go with one of the cheaper services. We didn’t need the $52 bill a month for that kind of service.

We were robbed and thereafter we decided to go with Guardian. Their technicians came in and put in the alarm system. While their customer service has been okay, it's a lot of money for what we get. When we got their equipment, there was hardly any other optics around except ADT. Now people can buy a security camera for 50 bucks and get it for a month with the same business for $20 a month. Instead, we're paying $50. We signed the contract and we have to be with them for five years, so we're stuck. People should be careful when getting Guardian's system. While everything else about them is fine, I wouldn't recommend this company for the price.

There was a box already set up in the living room for Guardian's system and their reps got me a deal since my house was already pre-wired. Albie was a good guy and as a representative, he helped me out tremendously. He explained step by step what they were gonna do and how we were gonna set up. He got the cameras right where I wanted them as far as placement goes, and he did a very good job. Overall, The features offered in my system are good and I like them. What I got also came with a surround sound system. Having Guardian has made it safer for the house because I'm out in West Texas and I'm gone two weeks at a time. Just the sense that my stuff is not being stolen while I'm gone is good enough for me.

I'm a first-time homeowner and the seller had Guardian. He transferred it to us so I went ahead and took the same. My wife was there for the installation and everything seemed great. She was happy with them installing. It's a good equipment and they seem to do exactly what I need. Also, I use the smartphone app to arm and disarm. I feel good and safe since having Guardian and I'm happy with them and the service.

I searched a lot of security companies and Guardian sounded good at that time for me. Their customer service is normally good. I get very frustrated sometimes, and the only reason is that I would get a person that doesn’t know what they're doing and they refuse to pass me to somebody else that can help me better. I've walked into a couple of those problems. Also, we didn't get a capable panel to do Z-Wave home automation because Guardian's prices are totally crazy. They told me they don't deal with devices that are already Z-Wave, which I have, and that I would have to buy stuff from them but their prices are not cheap. And I understood that, but at the same time, if you have a car and you have insurance, you don’t have to sell the car and buy a new car to get another insurance company.

The Guardian reps' professionalism and demeanor were fine. They asked me how many doors and windows are in the house, so they kind of guided me. The features in my system are great and the overall quality of our equipment is good. I like being able to turn my system on and off with my phone, too. However, I was a little irritated at how much it was going to be to put the system in my home. I asked if they would match what other companies were offering, but they would not. I didn’t have a chance to cancel my contract, because they were gonna charge me $500 to cancel my contract.

So being in the Army I move all the time. When I first started service you guys said that it would be no issue moving and for my first move it wasn't. I had to pay a small $30 charge for the service call and was good to go. Now I just moved again and tried to get my services moved and was told you guys don't do the relocation thing anymore and would have to pay $600 for relocating. Which means you just decided to change your mind on how your policies work.

The home I moved into was already wired for Guardian, and I called and made arrangements for the technicians to come out and give me a quote on the services. They were professional and informative. The installation went very smoothly, though I thought the sales person was gonna follow up after the installation was completed but he did not. Fortunately, everything went well. So far, the system is pretty good. It's quite user-friendly. The services are definitely satisfactory and they're a good company to consider for security services.

My wife chose Guardian Protection Services and they were helpful. They provided information like how the system would benefit our house, what to install and the best way to install. During installation, the techs explained what they had in place and they didn't leave a mess. Also, I like the features we got. With the smartphone features, it's easy to arm and disarm my house. And the system serves its purpose. Having Guardian improved my confidence, especially when we have to be somewhere for an extended period of time. It has been a good experience so far.

We've always had some type of a system in place, and our Guardian system works with what we had. It's nice to have peace of mind. Guardian's technicians were great. They walked me through all the different pieces of the system. I like the features on our system. They're perfect for what we need them for. It's great to have the alarm system part of it to the door and the camera. Also, the overall quality of our security equipment is excellent. I've had no issues with it and it's worked where I need it to. I like the availability to have different users. When my daughter checks in, I know that she put her code in and that she's home. So, it's a good feature.

I feel better having my Guardian security system in my home. Guardian was recommended to me. The sales rep had been fine and the guy who installed the system was good. Their customer service is doing their job, but I had to go around them because I had a system that was 10 days old, and the sensor fell off. They told me it was gonna be five days to get somebody out here to put the sensor back on. So I called my salesperson, and within an hour, I had somebody here. I like the features in my system. They’re easy to use. I use the smartphone features a lot, and I like it better than the control panel because my control panel’s not with me all the time.

The saleslady from Guardian Protection gave us all the options and the functions. She explained it very good and the locations to where to put things. She has very good suggestions as well. The installation was low-key. There was no pressure. It was very easy going, comfortable and a good experience. The system has a lot of features that we never heard about. The installation guy was very informative. We enjoyed it. It’s like going shopping. There was a lot of security issues, things that we never knew about that is out there, that you could control with a phone. I appreciate all their help and all the information. Even though we didn’t have any experience like any breaking or anything yet, it sounds good and I will recommend it. They help with insurance too.

Everything went well in communicating with the Guardian reps and I had my son, who was familiar with the system, help us through the process with the salesman. The tech, Ronnie, was very good and he explained everything very well. He was very meticulous about getting things organized in the box and getting it set up. The features are good and I just have to learn them. I had an incident where I was cooking and the smoke alarm went off. I couldn't remember what my password was. Everybody called and the next thing you know, the fire department was here. Other than that, the quality of the equipment has been good. I love the smartphone features, especially the ability to open and close the garage doors. We have had it for about a month and I have always felt secure since having Guardian.

This is our first home so we decided to have Guardian, and we got a decent price for it. However, they told me they were gonna charge us 47 when we got it, but they charged us 67. In any case, There were two representatives that came. One explained to us everything how it works, and the other one that set the system up explained to us how to put the alarm. The installation went well and it didn't take long.

My neighbor said Guardian Protection Services was a great company so I decided to give them a try. The salesperson showed up on time and explained everything to me. The tech explained everything too and went over the system with me. He had me go through some things with the system to test it out to make sure I knew what I was doing. Everything was fine. The system is very nice and neat, and the features are great. The smart features and the quality of the equipment are very nice. I’d tell others to go ahead with Guardian Protection Services. It's perfect and it’s worth it.

The features in Guardian’s package were comparable to what I had but the panel was button and they charged for the screen whereas with the other company, it was included. I went with them even if I didn't want to because I wanted the camera out back immediately and I didn’t wanna have to wait. The initial salesperson from Guardian was terrible and he was very hard to find. I had to call other people to contact him regarding the contract before I signed. The installation part was great but he just explained the basics. So, there are probably still things about the system that I don’t know. The follow-up felt like it was because they were supposed to call and not that they were really trying find out if there was anything they can do to help me. They were doing the bare minimum because they were already in there with the builder. So, it was not a good experience and I would not recommend them to anybody.

The construction company that I used recommended Guardian Protection Services. We sat down with them and they explained us how they work, and they just sounded pretty straight. We had a long interaction with the salesman with a film and he explained the equipment, how it would work and how it was gonna be installed. It was installed better than they said because I didn’t know it was inside the walls. However, the device that controls the garage door wasn’t completed because the garage door motor had a problem when they installed it. I’m supposed to call back and make an appointment to complete that installation, but everything else is working fine. They installed the see and talk to the person through the doorbell camera and I like that you can just use the cellphone to make the system work. I told others that the system is working perfectly fine and it is a good option to observe and consider.

We feel safer having an alarm system, especially when we're going on a trip. That was why we wanted to get it. Then we called Guardian and had an installation team come. That was five years ago and everyone we've dealt with has been extremely helpful and friendly. All the technicians have been really nice, and all the customer service has been terrific. We haven't had any problems or difficulties, and in terms of the system's features, we're happy with everything. We recommend it.

I have had this company over a year now and I realized that my email alerts changed to Brinks. I reached out to them and found out they put me down for a 5 year contract. They sold me over to Brinks without my knowledge. The guy from Guardian assured me that I would be under a 2 year contract. They will take advantage of single woman. Buyers be aware. I can only imagine how they treat the elderly. I will never recommend them!!!

I was very pleased with Guardian's proposal before I went to buy from them. When I worked with their reps, they were very friendly. They gave me options and got me the system I needed. Furthermore, their installer knew exactly what to do and he was very resourceful. He was also communicative and explained to me all the things I needed to know. Since the installation, I've been liking the remote alarm and dis-alarm of my system. I also very pleased with the doorbell with a camera. I recently used it as there was something going on in our neighborhood and we were able to see something through it. I think other people should get Guardian's system.

My son had Guardian Protection Services for a year and he liked it, so we got our home security system from them. Their reps were very informative and good. We knew what we wanted but they talked about different things and helped us. Also, the installers were fine. We're satisfied with the features that we got with the system. We've had the equipment for three weeks now and we like it. The smartphone features are easy to use and we use them 90% of the time.

Guardian Protection Services was recommended to me by my sister, Joanne. Their reps guided me in the selection and they handled the account very well. When I objected to something, they were able to work around it. Also, the installers were very efficient and thorough in showing us how to operate the system. The equipment’s quality is good and I haven't had any malfunctions. The system gives me peace of mind and we know that our house is protected.

I took over the Guardian Protection security system from the previous owner of the house. When I moved into the house, I had two false alerts and it happened one more time last week. The alarm started making that loud sound at 4 o’clock in the morning it. So, I ran out and the system said that the garage window broke. When I walked to the garage, nothing was going on. That was what exactly happened before and it's something that I don't want to happen because I have a one-year-old baby and it was scary. It's also terrible for one-year-old babies. Guardian called me right away and asked if I needed a police to come in. The rep told me I could probably get a monitoring department, but I told him everything was fine.

We had Guardian Protection Services before, then we switched to Vivint. But Vivint sucked, so we came back to Guardian. Guardian is much better and I liked the features that were offered to me with my service. The reps have been good the installation was great.

Guardian Protection Services was recommended by our builder Jimmy, our salesman, was really great, very friendly and knowledgeable. The installation was a very pleasant experience. It was very easy. Christian, our installation tech, was great too. He was very friendly and pleasant. He was one time, had gotten the work done, and didn't leave a mess. He also showed me how to operate everything.

When we moved in, Guardian was already installed at the house but the system hadn't been activated yet. I had quite a few conversations with their reps when I thought it was malfunctioning but it turned out that it was the smoke detector slash carbon monoxide detector that was malfunctioning. When the technician came to check the system, I had them activated the system at the same time. There was a lot of back and forth but the people were very kind and accommodating. I was initially told that there would be one-price because I was gonna go with a landline service with the system versus a cell phone service. When the technician got here, he said it would just be too difficult to use the landline because we got the drill pretty broken. As a consequence, they gave me a small discount on my monthly service since I had to use a cell phone.

Guardian is very good and it is a lot better than the previous security that I had. I went with them because two people were saying it was better, and it was better for the price, too. They have called when I have set the alarm off by mistake. So, everything has been good. The reps I have dealt with were very nice as well. The installation and the time that it took were exactly what they had said that they would be. I was also able to customize the features on my system. It is great.

We have Guardian in a different property and it has been good. So we decided to consolidate and the installation was excellent. The technician did as well as he could do. Everybody has all been good and the system is working so far. It feels good having it and I like its phone access feature. Guardian does what they're supposed to do.

We moved in to a house that we built with Epcon. But I wanted to have a built-in vex machine and Epcon has never done it before. So, they were looking around and we ended up getting a security system with Guardian. When we went for our initial meet, their reps were very good and very helpful. We did it in a hurry because Epcon had to get through all their stuff right away before we even started building. But the people from Guardian were very careful to explain stuff to us. Their names were Michael and Richard and they were great.

Guardian Protection came with the house that I bought and the installer has done a great job. I've been with them for about a month and everything’s been great so far. I like the keyless pad or the keyless entry to the door and I like that I could control everything with my app in my phone. However, my cameras have been out, so that’s an issue.

Super Tim said I had to be held to the contract but on their terms. Contract was dated 5 months prior to when they began counting it. Price was different and I wasn’t receiving all of the services! Scam!

I just signed up with Guardian Protection Services a couple of months ago. I'm impressed with their customer service and the security system. It is a great system and I’m very happy with it. Since I've had them, I feel excellent.

I needed a home security system and a girl who works in the office that my sons’ owns said she has Guardian and hooked me up with it. Then, I traveled and when I came in town six weeks ago, I had it put in in my house. A nice young lady came there and another truck shot came in there. Then, there was another gentleman who did a lot of stuff and had it all done. Then, I went back to Canada and something went wrong with the system. They called me and I flew back in and the guy got everything straightened out. The gentleman that came out here was phenomenal. His name was Eric and he got it all straightened out. My doorbell worked and my bedroom smoke alarm weren't working properly and they worked. He did tremendous and I was very well-pleased with it.

We recently moved, and Guardian helped us to transfer and set up the new equipment. It took the guy some time, probably from 8:30 to 1:30, as he was trying to figure out something that wasn't up. He had to call the customer service to get something that we needed to activate the system. And then, with figuring out where to put the cameras, my husband felt like the guy didn't really suggest where. I get it that he wanted us to determine where we want it, but my husband wanted a little bit more direction or for the guy to suggest a good spot because he's an experienced professional. So, once my husband asked about it, then the guy stepped up and shared.

I had been with Guardian Protection Services for nine years. I liked the price of their service and the few times I did have to call and ask questions, their customer service was good. I never had to argue and the bills were always correct. I had a simple system, so my experience was just simple and I appreciated that. The equipment was very functional. Nothing ever failed that I was aware of. However, I moved so I paid off my account and the account is closed now.

Overall, they have good knowledge, expertise and professionalism and the features offered in their system are competitive. However, the physical panels are older. But it's better to have the system than not to have it.

I was pleased with Guardian Protection's service. There were a few hiccups with the installation, but it was just the fact that the tech didn’t have the part. The tech did a great job though. I’m satisfied with the product and couldn’t be happier.

I have been with Guardian since July. Dealing with them went fine except when the guy came to install everything. I thought I was getting something different. So then, the very nice salesman had to come back. And then, I recently got a smartphone, so I could access my system with that too which is good. And then, it was funny because my salesman said he'd come back and would be happy to help me set up the smartphone app. Then I happened to talk to somebody who said he could help me but had a problem. So, I was surprised that he wasn’t able to help me. My daughter helped me and I found out that instead of going in Google, we were supposed to go in Google Store. Overall, I'm very happy that I decided to get a security system. The only thing is that they had promised me two months free and I haven't seen that yet, so I'm a little bit concerned about that.

About a week ago, I purchased my new home. I inherited an inactive Guardian alarm system, that I was not able to address, until this morning. My plan was to contact this company, but of course, there were so many things to do and address right after settlement; I was not able to address this, right away. This morning, at 4:30, my power went out, and when it came back on, the alarm began beeping, rapidly. After a few minutes of that, and trying to figure out what was going on (we were half asleep), the alarm started going off, as if someone had just broke in. The screen said battery and then AC.

Guardian is way better than ADT in terms of responsiveness and customer service. Guardian's reps have been very helpful with every question I have to help me hook things up, and use the phone and the app. The installation of the system also went really well. When we had a cable in the wrong place, the guy changed it for us, and he hooked it up. He answered all the questions that we had and he took his time. Also, I love all the features of my Guardian system such as the phone, the camera, etc. They're really great and they are A1 quality equipment. Using the app, I can close the garage door, open it, look at the camera outside and talk to the people. too. I feel safer having Guardian and I'm happy with their service.

I had Guardian Protection at my other house for 15 years and I didn’t have any issues until we moved. I called to let them know that we were building another house and to have it prewired just like we had the previous one. I was told that they no longer needed to prewire and that everything was wireless. So, we did not have the house prewired and it was almost like a domino effect. It wasn’t until the tech came out to install it that everybody realized it would have been easier if it was prewired. When the guy came, we wanted the keypads on the wall and they had to be placed near an outlet, because now, they had to run something from there to an outlet as opposed to having it behind the wall.

When we moved in, the Guardian Protection system was there and we had it activated a month ago. Everyone’s been very good and very accommodating. The installation tech was great, knowledgeable and took a lot of time to explain everything. The equipment works as is and the app works well. So, everything’s good.

I've had Guardian for a month now and the people who came out to the house were wonderful. They have the alarm system, but they also have all the electronic stuff that can be put in the house. The sales guy was great as we felt that he was being honest when he said that, “Well, I could tell you this but I wouldn’t put it at my house.” Then the installers came out and hooked up all the alarm stuff. The garage doors also operate as part of the system. I downloaded their own system ‘cause Guardian hasn’t been out yet. So that account had to be completely erased and a guy told us to call them the next day and that they also camp online.

The security system in the house that I'm renting right now is from Guardian Protection Services, which was the company that was also advised to me by my brother. The experience with Guardian is going well. Every time I called Guardian's customer service reps, they responded professionally and have been reactive. I'm very satisfied with them and the guy who came for the installation was friendly. He trained me on how to use their system and it was a good experience. The features they offered were good, however, I'd like to make the house fully connected with the Google Home and I don't know if there is a possibility of doing that. But other than that, the quality of their equipment is good when it comes to responding. For example, if the doors are not closed, I know why they're not closed. I live in an apartment and I used to feel unsafe, but with Guardian there, I feel safe.

Guardian Protection Services was the best of all the places we’ve seen. However, I met with eight people and Guardian's rep was okay, but could’ve been a little friendlier. He was in the middle of the presentation and just blended in. He was a little dry and wasn’t memorable. On the other hand, the installation was excellent and the installer was very nice, polite, friendly and personable. He even jumped with the kids when he had to turn off their Netflix for a second. He also cleaned up his mess very well, which was important to my wife. We've been with Guardian for about a month now and I’m happy with what I got. I love the smartphone feature because I get to watch my children come into my house and make sure everything is safe.

The Guardian Protection installer did good and everything seems to be going well with our service. It has been a month and a half now since I've been with them and I have a five-year contract with them. I use their smartphone feature and it’s good. I just have the alarm and the motion detectors feature so it’s not much for me to use on the app. Knowing that the house is secured gives me a sense of comfort.

I've been with Guardian Protection Services for about three weeks now and the experience has been good. I had a rep who explained things to me well and listened to my needs. Also, the installation was an excellent service. Their people were very knowledgeable and friendly. With the system's features, I’m exactly where I need now.

The Guardian system's features are pretty good and I like the accessibility to turn the house alarm on through my phone. The equipment has what I need. The only issue I'm having right now is when I set up my system, I requested a doorbell camera. I got the system in June and they were supposed to call me on July 15th to have the camera installed. I called two weeks ago and tried to talk to them about the camera but I still haven't got it. But the technician who did the installation was great.

Guardian was the system that was available through our home builder. Everybody at customer service that my husband has interacted with has been pleasant and informative. The installers were knowledgeable and they were able to install the system in 45 minutes. In addition to that, the smartphone features are easy to use. Although, the sensor for the opening of the garage sometimes doesn't work from the app. Still, it's a great security equipment and it's very functional and interactive. We definitely feel more comfortable having Guardian in our home.

I've been with Guardian Protection for two years now. So far, it has been really good and it was good also in my other house. Their reps were really reliable. If you need something, they come and they always answer the phone. I would definitely recommend them to someone.

I knew ADT was cheaper but I never heard much good about the company. Then I saw a Guardian sign of a neighbor up the road, so I talked to her and that was when I went with Guardian. Their reps were excellent and the technician I had was awesome. His name was Mike and he explained everything to me from the get-go. From the moment he walked in the door until he left, I got information. He showed me how to use things and I felt comfortable after he left, which isn't normal with being left with new equipment like that, but I felt fine.

Guardian was pairing up with the builder that we built our house through. I was good enough with their reps that we decided to sign up. Some of these software or hardware we received was pretty new to the field technicians, so it took them multiple attempts and several visits to try to get it to all work. I ended up having to spend several hours trying to figure out myself too because they were having issues. But overall, I still got it to work. We recently had the techs out to put sensors on our doors. We've got the wireless garage door opening and closing now, security cameras, and the doorbell thing.

The installation of the Guardian system went pretty good. The tech was knowledgeable but the job would have been much smoother if there were two technicians with the amount of installation that took place including installing four cameras outside. Also, we have problems with Guardian that we didn’t have with our previous security system. The doorbell went out within 48 to 72 hours and it is slow processing when trying to view my camera footage. But when I called their customer service, they acted swiftly. I moved into this home on the 23rd of June, so I'm still establishing a home site area to include into an exterior. I still need to do what I need to do to secure my property and my home. So far, the smartphone features are okay and we are getting used to the security system.

When we bought our house it already had the Guardian Protection system but it wasn't active. Then I had two issues with them like when we got the doorbell video camera the rep didn't explain the additional doorbell which wouldn't work. He had to get the analog one, so I didn't know that until the installer came that day, so he had to come back. The other thing was they never explained that we had to commit to five years for the system.

My contract with Guardian came with Ryan Homes and it has only been a month since I started using them. One of their reps installed the equipment and so far, everything has been good.

When we initially got the end of service from Guardian, a representative came to my house and set us up. I asked him that if the equipment goes with us if we ever move and he said that I didn't have to worry about the equipment. Guardian would install equipment for no charge since I already have their plan and a contract. I called Guardian to let them know that I was moving and that I wanted my services to continue to my new address. I spoke to one of the representatives and we talked for a minute. She explained to me that my services will be transferred over with no additional fee except for a $175. She read off to me that it included everything that I received. We set up for a day for them to come out, and start the services back up at my new location. My husband was home when the installer came. She told my husband that we needed a detector and something else.

When I bought my house six years ago, I got Guardian and while my other house was being constructed, I moved the service over to the rental property. Once my new house was completed, I moved it over to the new house. One time, my wife set off the fire alarm when she was cooking something and a fire truck was on the front property within a minute and a half, so I stuck with them. Guardian was responsive and that was all that counts.

I just bought my first home and I knew that Guardian was the security system I wanted to go with. They are the first alarm systems I've had. Growing up, my parents always say Guardian and my oldest sibling has Guardian as well. The salesperson, Bert, was a really good guy. He explained everything to me thoroughly and was very easy to understand. He let me know everything that they had that I could get and I got the exact system I wanted. He did a really good job with that. Anybody I deal with in customer service has been good as well. Then the installer was a really nice guy. He did the installation fairly quicker than I thought. I didn't realize that now everything is wireless, so the installation was really easy. The smartphone features are awesome especially in today's world where basically everybody, whether admitted or not, is addicted to their smartphones. It's really nice to be able to turn the alarm on and off and check out at anytime.

We met with the salesperson from Guardian to set up our security system and to talk about our needs and he was great. The installer set the system up and walked me through it. He had to troubleshoot something because somebody installed some wiring incorrectly. He knew how to fix it and got it resolved quick. Also, I’ve had to call customer support a few times and they've been great. Every interaction I've had with them was super positive.

Guardian has been great and I love that I can do so much on my phone. Also, everyone that we dealt with has been wonderful. When my husband accidentally opened the back door and the alarm went off, they called promptly and made sure everything was okay. I had an absolutely wonderful experience with Guardian Protection Services and I would recommend them.

I like the services that Guardian provides and I have them for four years now. But the quality of the equipment is not that great and the LED display device that they put in is not good. It has to be more stable as it keeps on vibrating many times.

Everything’s going great with Guardian Protection Services. This is our first time having home protection. We got free installation with building the house and the installer did a great job. The system is user-friendly and we haven't had any issues.

I was with ADT before then I switched to Guardian. Their sales reps answered all the questions I asked and their installer was very good, organized, and clean. He also told me so many things and everything he needed to do, he let me know before he did them. So far, I love Guardian better than ADT. They're a lot different and if there are any problems, they call right away. Their system is up-to-date as well unlike ADT which has a really old system. The quality of Guardian's equipment is perfect, too. I use the smartphone features and they are really good.

I've used Guardian for the last three years at my other home. They were friendly, helpful, did a good job and their price was fair so I stuck with them when I sold my home and moved the service. The installer who came was very friendly and made sure that everything was hooked up. He asked me if I knew how to use it, which I did. He would have been more thorough on the going through, but since I already know how to use it, I said,"No, thanks." There were also a few little minor issues which I addressed and they helped. They got the names wrong and we put the wrong code, but they called a week later to simply do a check and make sure everything was running properly. I missed the call a couple of times and they were persistent enough, and we got the situation fixed immediately when I finally took the call.

Before Guardian, I had Vivint. I had the inside and outside cameras as well as the 360 cameras. I could control those from my phone to scroll through my house. Guardian had none of that but I went on ahead and used the service since the house I just bought already had Guardian. The installation went well. The installers came and did what they had to do. The panel's quality and everything else is pretty good. However, I keep getting alerts on my phone about my cameras being disconnected a lot. Also, with the cameras, I couldn't figure out why I couldn't go back and take the status of who had been to the house.

The builder had a hookup with Guardian Protection Services and we have them for a month now. We put a whole system in with the speakers and receivers. We were dealing with Kermit and we had the wiring set for the TV to be on the wall but he forgot to put in the outlets so we have wires still hanging, which we did not want. But you live and learn. They fixed it now and things are doing good. The tech that came out was wonderful and very informative. So far, the quality of the system is very good though I wish we had a camera in the back. We only have a camera in the front. Other than that, our sense of security has been excellent and we can do everything by iPhone.

Guardian is a wonderful security company. I have them for six years now in two different locations. Initially, I went with them because they were working with the Schell brothers who developed the community in which I lived at the time. So far, their reps have been very responsive, professional, and always solved the problem. The security that I have here is adequate and in my other home, I have a much larger area so I not only have doors but windows alarms set and everything worked out very fine.

Guardian Protection Services' installer was excellent, very professional and knew what he was doing. We already had a fire extinguisher but having one downstairs was a good idea. Guardian also put two of the CO2s in there. We had one that was mechanical but now they hooked the CO2s in the system. We were doing some work in the kitchen and had some workers coming in who set the alarm off a couple of times. We knew they were there so it wasn’t a problem, but it was nice to know that I get a quick response from Guardian. They'd call and ask if everything was all right. We had ADT before and so far, we've been happier with Guardian. Even if we make a mistake, they stay on top of it a little quicker. Plus, we like their app, which works very well. The motions at night can be a little tricky, but we just have to remember to set that off when we get up in the morning. We’d recommend Guardian Protection.

I have Guardian since 2001. Their prices are reasonable and they’re very responsive. They recently upgraded me for hardly anything. It was a minimal charge. Everything’s always perfect with Guardian Protection Services.

We purchased a home and Guardian equipment was already in it. Guardian's technicians came in and updated our main panel hub. They checked out all the system to make sure it still worked as we had a one year delay between the time that we bought the home and we got the alarm activated again. They were very courteous and clean. They guy wore things on their shoes so it wouldn’t mess up the carpet and they cleaned the dust that was made from the installation. They were very professional. Also, Guardian's technology seems to be very updated. They have mobile apps which are very helpful especially for teenagers. They're also very convenient.

I'd recommend Guardian's home security system. Their rating made me go with them and then I had very good interactions with their sales and customer service. They were always willing to take time when they were setting it up. They took a lot of time and explained every detail that I had questions about. The installer was awesome and he had the installation done in roughly 3 1/2 hours. I like the features offered with the system a lot. They're very easy to use. The quality is awesome too. It's all brand new stuff. Plus, the smartphone features are very user-friendly and it doesn't matter whether one has a technical background or not.

The other company changed companies and it was the other odds that I wasn’t really happy with. I needed some prepares made and they were talking all kind of crazy stuff and prices. My neighbor across the street has Guardian and eventually, I got Guardian too. The installer came and explained everything to my wife. He cleaned up and took the old system out. I had a landline phone that I got rid of and that was $50 less a month out of my billing. The installer did a nice job and my wife was happy.

I had builder pricing and a great experience with the Guardian sales representative. I got them to install a home audio system too, and that was all one big package. My house was a new construction and I wasn't there when the installer did the work, so I called Guardian yesterday because nobody ever gave me a run-through of everything that they did. Now, I'm having another tech come out for the run through. I've also noticed some areas that were unfinished still. Yet I'd like to see a little bit more from a usability standpoint like automatic arming and disarming and some other more advanced features. All in all, my experience was good and the customer service has been really helpful even if the issue is ongoing so I have no complaints.

I had Brinks before then I switched to Guardian since I felt like that they care more about me. Their reps have been fantastic and they did everything they could do to help me resolve my issues right away. Their installers were all very respectful, professional, and able to get the job done. I’m also very happy with the features of my system. I probably got more than I really need, but you can never have too much. I use the smartphone feature as well. I got an app and I’m getting messages that would tell me to arm and disarm the system. Or if I have an alarm, I get notified immediately.

I had Guardian Protection Services for four years. They were the company that was offered by my builder. I added an extra device that recorded everything on my cameras. It definitely helped me identify any issues in my area or around my home. If I'm not home, I could just check and look at the recording.

Guardian made me a better deal with the house that I bought and the way the reps explained the stuff was very good. But only the communication has been the best part about my experience with them. The installation was terrible and it's still a nightmare. The alarm had gone off once but other than that, it’s never worked. It’s been over a month already and my system is not working. It’s ridiculous. Technicians would come and look at something then they would leave. They would have to order a part. Then they would come back, look at something and realize they have the wrong part. They would need to order a different part. They would come again and the thing would work for two days then it would stop working again. We’ve had their technicians out there about six times in the last month and they still can’t get everything operating.

Guardian is a good system. I have family who had used them so I went with it too. The touchscreen monitor is good. Plus, I am able to use the smartphone features. The gentleman who came out was very helpful and he explained everything. But the install was a little shaky because the installer was supposed to come out the first day. At the end of my three-hour window to have the installation done, I made three phone calls to find out that the gentleman was not gonna be able to come as he was stuck in another install. He would be able to come an hour later, but I had plans. I had to reschedule and take another day off from work to have the security system installed. I requested to be a first install which I was and everything went smoothly that day.

When we first moved out to Virginia, we had Guardian in a K. Hovnanian home that we purchased. It was a package deal with the house. Then we weren't quite out of that five-year contract with them, so we transferred that to our new house. Now I just built a shop and I wanna protect all the stuff I have out there. So, we got Guardian's service for the third time. So far, everything's been great. Calling in to change passwords or if I forget a password has been fairly easy to do. And when we had a few issues with some of the components, they were more than gracious to come out and figure out why certain things weren't working. They also relocated keypads in order to get things to where they work like they're supposed to.

The house that we bought was using Guardian Protection Services at the time to hook up the systems. Overall, I’m happy with them. Every time I call and have a problem they take care of me. But dealing with their customer service rep was the worst experience I’ve ever had in my life. They set up an appointment so they could come out. I called and asked about the doorbell and they were explaining to me that it was backordered so I bought one. Then I have another motion sensor. When I come down my steps to check if somebody’s going up or coming down, sometimes it doesn’t catch it. I asked if I could add another motion sensor and they said that I could.

I bought a house and everybody was using Guardian. Their reps were very good and the installation done was excellent. I've had their system for less than a month and so far, my experience has been good. The panels have been very easy to use as well.