Guardian Protection Reviews

My neighbor has Guardian Protection Services and that’s what I wanted to get too and so I did. Their reps were friendly and helpful. Their installers came in and did all the installation and got it to work. They walked me through it before they left. I like the features of the system. It's able to open my door, close the garage and activate my alarm through my phone. Having the system is better for me. I'm hardly ever home so I can see if somebody is breaking into my house. So far, everything is working great.

We have an upgraded system with Guardian and it's better than our previous security system, ADT. But I had an issue with the garage door remote being registered online frequently and I noticed the last night when we came home, I couldn't open it using the app. But the new system with the remote access is very good. Also, the salesperson who came to the door was fantastic.

I used a different home security system before Guardian and I had to have another company for my medical alert. I liked that with Guardian, I don’t need that anymore. The rep, Anthony, was pretty good. He was very personable and respectful. The installers were the best bunch of young men I've been with in a long time. They were very cordial and very patient. They cleaned up as they went along.

The guy who came over and talked to me about getting Guardian did a lot of double-talking and tricked me into switching alarm companies. He was talking really fast. The next thing I knew, he had me signing something and before I knew it, I already switched alarm companies. I didn’t like the way he fast-talked me into this. I would have rather stayed with ADT but now I’m stuck with Guardian for five years and I’m paying more than what I was with ADT. But the installation was done really good and in a fast manner. The technician was good and I liked him. He was pleasant, didn’t fast-talk and slowed down to explain everything. He really set me up with the knowledge to run this alarm system. The features are good, too.

The sales rep was really good. He was the one who sold me my old system eight years ago. I was satisfied but he offered me a better deal and I took it. He showed me the installation of the system and it was almost the same thing. He used a lot of the parts from the other company and it worked the same way. I didn't change my code number and none of the other stuff. We talked and he got it all together just like he said he would.

I have used Guardian Protection Services and I've switched it from one house to another. The person that I talked to on the phone for the initial move was excellent. Then the installer, Randy, was personable and wonderful. He was there for the length of time, through the installation and everything. He removed his shoes and wore his house shoes so I felt comfortable with that respect I set. We had conversations and it was like a buddy coming over to do some work around the house. When he went out, he’d let me know and when he came back in, he’d let me know also. I was very pleased with the installation.

I previously had Vivint but they didn’t seem too concerned about coming out and fixing anything. They always told me that we’re guaranteed for the life of the service but they would never send anybody to fix the system when I called and told them we had problems. Guardian is more convenient as far as having the camera and using my phone to do everything with the thermostat and the alarm and check my camera, too. I like all the features of the system. I also like the panel on the wall a lot better. It’s just like using a tablet. I had trouble with Vivint's smoke detector so they’ve put in a new one. They also replaced one door sensor that had gone bad. I got everything that I wanted and so far, the system's been very good. A Guardian technician showed up here to make sure everything was hooked up about a week after it was put in.

The Guardian Protection at our home was installed by our builder. The Guardian reps, as well as the tech that came for the installation, have been real good.

We had Monitronics when Guardian came but we liked what Guardian offered with the camera and updating the service box that we were using. It sounded like it was something that we wanted. We met Joe and his assistant, Mike. They were both very nice and very informative. They answered my questions and I was able to look some things up on the internet while we were talking to see what some of the reviews were about Guardian. We felt it would be the right thing to do. We still had a one-year contract with Monitronics so Joe said that he would buy out that contract. We agreed with that and Frank, the installer, came in that afternoon to install.

We've had Guardian since we moved into our home 3 years ago and they have provided us with excellent professional service. They were able to add a sensor to our garage, giving us additional peace of mind. We definitely recommend their service.

I had an issue with what the salesperson said versus what Guardian said after everything was installed and activated. I contacted their customer service after the fact and it was about two weeks before they finally resolved the issue. There were items that I paid to have installed like the electric car plug that were not installed. I also informed the sales rep that there were other items that I wanted to integrate into the security system and I was told that would be fine. But when the techs came, they said they could not do it and then the ones that they could do, they would have to charge an additional installation fee even though there was already an installation activation fee upfront.

I'm happy with Guardian and everything has been fine so far. They are professional and they're keeping pretty tight security. But the first time I reached to them was not very easy. They insisted that I didn't have my password. I know that we had discussed the password, but I did not recall that we actually set up a password and this password wasn't on any of my paperwork. I was thinking that we didn't set up one yet, but that's all been resolved.

Called about service, they came & didn't do anything. Called again to cancel & they said they would look into what happened, & get back to me. They never did. I'm going to cancel. The service so far stinks. Seems like they don't care about customer service. I've been w/ them 15 years, & this is what they give me for loyalty.

Expensive monthly rates. Equipment is outdated. Did you ever consider outside cameras. This would allow the recording of what is going on. Costco sells this type of system for just a few dollars. With cell phones I should be able to review my property at any time and record it if needed.

Guardian raised my rate so I asked, "What can you do for me since I keep paying more." I received an immediate email indicating that I would get a prompt response by phone. The next day I received a phone call and Guardian reduced my rate - that's what they did for me!

A rep talked us into going with Guardian Protection Services. He told me if I get a bill from the other company, he would send me a check for it. However, we lost his phone number to notify him of the bill and we are still under a year's contract with the old company. We're paying for two different systems. The installer didn’t have to do a whole lot because I already had everything. He put in one more thing in my shed, but he got everything backward. He got it at the barn in our shed instead of the back door to the house. But he’s supposed to come back and reprogram everything. Otherwise, everything works and it's great.

After many many years being with this company they go above and beyond to make sure the customers are happy. Servicemen are always clean and professional. Always have mark trucks and in uniform. They go above and beyond to make sure you are happy and satisfied.

We had a very nice guy come out, install the panel and set the perimeters up, and walk me through it. He showed me how everything worked and demonstrated it on the pad. He spent about an hour and a half going through the process. And then I had a couple of follow-up phone calls from them to assist, find out if we had any questions, and see if everything was working properly. We have the basic package and the features of the service are very good and adequate. There are a lot more that we could add like cameras and digital access through the phone. We may also consider adding another panel in the master bedroom and expanding the system to include some cameras at the front door and getting the doorbell feature in the future.

When I bought the house, the builder introduced us to Guardian Protection Services and we took it. The salesperson was very experienced, professional and explained a lot of stuff. The installer was great, he did his job.

We had a different home security system prior to Guardian and they were the same. But the one thing the Guardian representative presented was the ability to have a device on, that could notify a medical emergency that you had fallen. We didn't have that with ADT. We have now been with Guardian Protection Services for two months and I'm doing okay with it.

Guardian Protection Services is a very good company. You really don't need to look in any other places than them. They give you an honest deal and their office staff is very responsive. Since I already use Guardian Protection Services for my business, it made sense that I also use them at home. I use them on a regular basis and everything's always been good. I'm into home builders so I know the ins and outs of the security system and the installation was very straightforward. The technician was a really good guy. He was friendly and knowledgeable. He explained everything to my family so they would know what they were doing. They have a good system, it does what it needs to do and it obviously could do more than what I have been doing currently. But, for my needs, it does just fine. Their equipment is good and very easy to use. It works well and I had no issues at all, so that's an A plus.

My physical therapist has Guardian Protection, and he has highly recommended them. One of his clients also has Guardian. So, by listening to them, I decided to go with Guardian. Everybody was very knowledgeable and professional, but I had one problem. I have the security for the window sill and instead of having the rectangular shaped once for the windows, they gave me a little button on the window. But they changed them, and there was no problem. I feel safe having Guardian's security system. Overall, they have a great service with everything.

I've used Guardian for about six years and every now and then, I've had a false alarm but the Guardian team were right on it. My problem is that I still have an older, hardwired system and some remotes, so I'm looking at something else. I have no qualms with Guardian. They're fine. But I might be changing systems because their prices have gone up a little bit, and there are other companies out there that have prices that are more reasonable. I'd tell a friend that Guardian is fine, but I would also say to check the other security service providers and get a comparative price.

The previous owners of the house had used Guardian so the system was still in there when we moved in. We've had it for a few months and had one bad incident where they were supposed to reschedule someone out to my house. There was a miscommunication as far as they didn't think someone's going to be home. They said I needed to be there but when I called them, they said it was okay if someone else is there. But no one showed up.

I went with Guardian Protection Services because of the builders who do the welding and stuff for me at home. They've installed some lift master which will be synced with my garage opener, but they could not sync it properly, and I did not get any call or anything like that from them yet. It's been about a month since Guardian have activated my system. Also, regarding bill payment. If I want to pay my bill, I need a computer. I don't see anything in the app. I have to login on the website. However, the local office agent I spoke directly with and the person who came for the activation were good.

When my parents passed away, I moved next door to their house and kept their Guardian Protection home security. I also had it at my other house. So, both houses and my shop have the security system. My brother also had it in his home that’s on the farm. Guardian’s employees are very trustworthy. You can walk away and leave them in your house to install the system. Also, their response time is pretty good, and I need that for the smoke alarms. Since I live in the country, if I’m not around when there’s a smoke or fire issue, the fire department is alarmed. I’ve set the alarm off with the wood stove so I contacted them some time, and their customer service has been fine. I also reach out to them when I have a dead battery or when fixing the security system from time to time. I’m happy with Guardian Protection, and would recommend them.

Guardian Protection Services is the first home security service I had and the installation was fine. The only thing about it is that I could not here the little girl that put it in at all. She was very soft. I had talked to somebody else from the company about it and the guy just laughed and said he keeps having to tell her to speak up. But I’m pretty much satisfied with them. It has a feature where I can call an ambulance.

I was using a different home security system before and now I have Guardian Protection's security system. It's a lot newer and upgraded. I like the app features where I can disable and turn on the alarm from the app. On the other hand, I had a problem when the system was installed. One of my monitors downstairs wasn’t working. If I go in the room, the motion detector would go off on “Stay” mode as if it was in “Away” mode. The technician must not have known that it was there. I called in and the lady I talked to did something over the phone to get it fixed. The security system is working now.

I used two other companies previously, but I decided to go with Guardian because they were locally located versus the other company that's in Pennsylvania. I didn't have a security system for a long time until somebody happened to come to our neighborhood. That's when I decided to get one. I didn't have kids live in here anymore and it was better to have some safety measures.

People from Guardian Protection Services came to our door one day and my husband dealt with them. Their team came out for the installation and it didn’t take long. They explained how everything worked. They were good. I would refer them and tell friends that we're very happy with them.

Guardian Protection has great service, customer friendly team, and good products! During installation the technician came on time and installed the monitors quickly and without any flaws. Since installation the only issue we've had has been with the batteries - and after I notified Guardian, they came in a couple of days to replace them! The detector rarely goes out, but one time it went out, Guardian replaced them very quickly! Great company!

We used Guardian Protection Services on a property years ago and we had a good experience at the time. Everything was as expected so I had no issues calling back up. There’s value for the cost that we were paying. We had a change in services with them a little while back. There was also a little billing mistake that took me forever to catch. But about a month ago, one of the customer service guys was completely awesome with helping, research, and diligence. The prices got fixed and I was really impressed.

I went with Guardian Protection Services because of the amount of pieces of equipment they gave me without upcharge. Since using them, I have less worries. Their customer service reps were all fine and their technicians were pretty good.

When we had Guardian Protection's security system first put in, it wasn’t working right so I got in touch with them. 90% of the time, they have been friendly and helpful but they gave us a little trouble that time. They said it was going to cost us so much money but we said it's not our fault that it's not working right after they put it in. We had to have somebody come out to fix it the way it was supposed to be fixed and we finally got it straightened out.

Recently, I called Guardian because one of the latches or one of the entry ways for the doors wasn't working properly. They were able to instruct me to reset the keypad and alarm and everything worked perfectly. I also used their smartphone features a couple of times when I've gone away with the family and forgot to put the alarm on. They're all very helpful. I can tell a friend that I have the system and it works well. I'm happy and it's nice to have the system.

We've had Guardian Protection Services and it's been a great experience. My husband made me choose it and so far, I have no problems with it at all.

We use Guardian Protection Services and so far it is serving its purpose.

We’re only here in our summer house every two weeks, so we decided to put an alarm system in it and at that time, Guardian Protection Services was the most economical. We’ve moved in here 15 years ago and we still keep the alarm system because we liked it. The original contract we had was a five-year contract, but at that time they were offering a two-year thing. I said to the fellow, "Do you have anything longer?" And he said, "Longer?" And he was surprised that I wanted to go longer. And I said, "Yeah. We just want to like lock it in." Everybody seemed very nice and we've had good experiences too. The service has been great as well. The couple of times that we set the alarm system off by mistake, the response by the police has been excellent and quick.

The people who lived in the house prior to me had Guardian Protection Services. One time, I added protection for my garage as well. So, they put a sensor in there so that could be added. All in all, my experience with Guardian has been really good.

While we were with Guardian, the technicians they sent to our house were fine and we didn't have any issues with their customer service reps. However, we cancelled our service with them because we moved.

The sales rep of Guardian Protection Services came to the house and offered to update all my equipment and do a new package deal that could save me money every month. That was on a Friday and we were getting ready to go then. The rep came back on a Saturday and we went through everything. I changed my security system over and went with Guardian. The installer of my Guardian system seemed knowledgeable and he did a good job. He got everything hooked up.

My neighbors had Guardian Protection Services and the service was quickly available so I went with it. Their reps are always friendly and always helpful. They're always right there and are really good. They fix whatever problem it is or set it up so they can be fixed. The installation team knew what they're doing as well. The technicians were skilled, quick, friendly and they didn't overcharge or they didn't install excess stuff. They came in, did their job and they're done. It was fast and efficient service.

We have Guardian Protection for our store and home. The reps at Armstrong were real good with me. They'll do anything for me. The installers were real neat, and everything they did was precise. I have little zones on my windows, and I have one zone in the store and one in the kitchen. It's good quality and I like everything about it. The system has been excellent and it has saved me a couple of times. One time, somebody tried to get into one window that was cracked open for air. And they just broke it open and pushed the refrigerator out. But as soon as they pushed the refrigerator, the alarm went off and they got right out. So I would tell people that I'm real pleased with Guardian.

I went with Guardian Protection Services because it’s internet-enabled and it had a subsidized introductory rate. Also, the smartphone feature is one of the things that drove me to Guardian. It's easy to use. However, I wish I could add devices on my own. I understand that Guardian has the system pretty well-locked down, but I know that the system's capable of a lot more. For example, garage door alarms. I would have liked to have added a driveway alarm, something like a chime to alert you if someone came up the driveway, not something that would ever set the alarm off.

A security systems broker talked to me about Guardian and told me that the company was my best choice and I went with his recommendation. But within a week of getting the equipment installed, I ended up learning that they had sold me crappier equipment for a higher price. The monthly payments were the same as another company that would give me more. Their customer service is awful, too. Even though when I call and I'm talking to human beings, they act like I'm talking to a computer. I called them wanting to end the contract. I had called them on what turned out to be day four because of a misunderstanding of a working day. I called on a Monday because their contract said that it's only on workdays but they said, "Well for us, Saturday counts so you should have called on Saturday." So they charged me $1200, which is the entire price of the contract to get out of the contract.

Guardian Protection Services does what it's supposed to do and we're good with that. However, I've turned off my ringer at times because when I'm ready to go to bed, I'm ready to go to bed. But I've gotten messages saying, "We had a front motion alarm detection but it was disarmed and if you have any questions, let us know." I thought that when they're in their office and it's arming at 10:00 at night and they walk out and it sets it off, they don't need to call me to tell me that. Otherwise, whenever I call Guardian's customer service, it always goes great.

I went to the mall and entered to win a riding lawn mower, but instead I won a "FREE" security system from Guardian. I thought "No problem, I'll take it" but unfortunately I didn't own my home so I had to pass it to someone who did which was my mother-in-law. So they came to set up the next day. Was thinking, "That's great because it is better that my in laws have a little bit of security." NOBODY EVER MENTIONED THAT THERE IS A 5 YEAR CONTRACT WITH A ETF OUT OF THIS. The agent that installed said the reason my mother in law signed was to state she would keep the system for at least a year before canceling. That is not customer satisfaction. So now my mother in law is stuck paying for something she really didn't want in the first place especially for 5 years!

I'm mostly satisfied with the service provided by Guardian but it cost a lot. I had a bad experience with their competition so I switched. I've only been with them a couple of months and just had my first service call with them. One of the door sensors was disabled because the original installation of that door sensor was faulty. A guy came in and replaced that and so far it's working well. My interactions with their sales and customer service representatives have been reasonably good. The people who came here to install have been good, too.

We signed up with Guardian Protection Services about a week and a half ago. We got the basic service, but we haven't armed the alarm since we haven’t moved to the house yet. Plus, I know I'm going to have to get some people back out there because we're going to do some retrofits on the windows. The guy went over just about everything with me. My wife likes that the system tells us what door is opened. The system we have now is the older system and we have a chime. We open the door or wiggle it, and it chimes 'cause of that.

The salesperson from Guardian whom I've worked with was good and she helped us in picking things that were available at the time, but the installation of our system was not so good and a little unprofessional. I talked to the supervisor of the technician and a more experienced person was sent to correct the issue. Since having Guardian Protection Services, it's nice knowing that when I'm not at home, my wife doesn't have to worry about anything. She knows that she's got protection if she needs it. The system is functional and offers good quality features. It's nice to have some more inter-connectivity though. Guardian is still working on fine tuning the equipment but I like the smartphone app and overall, it was a great experience with Guardian.

Where do I start with this company... I had the system installed when my house was being built, thinking I should support a Pittsburgh company. Wish I hadn't now! For the first year I was getting charged for services that the techs never could get working, following that I had to jump through hoops in order to get the year's charges reversed! I wanted out of the contract assuming the fees would be fair or at least reasonable... Wrong again. 1780$ to which is more than it would cost me to pay off the rest of my contract on a monthly basis!

I have been a customer with Guardian for 17 years. I just moved in December, and again thought I would use Guardian for my alarm company. I have had only issues since my move. The installation was faulty causing my alarm to go off for no reason. It took 3 phone calls for someone to figure out how to override the alarm so we could still turn on the alarm and avoid the faulty sensor. It took 2 weeks to get someone out to get this fixed. Now I am having issues with Guardian charging me a $2 paper statement fee. I don't get paper statements, I receive statements by email through check free.

The people in the house before me already had Guardian when I moved in. I called customer service and then I set up an appointment. They came and activated the system then I had them take off one of the things I didn't want on. It went very smoothly. I still had to take down one of the motion detectors myself and it's easy. The features offered in the system are fine and the system works well, but the app is awkward because it used to be that I could just hit the stay or away but now I have to type in my code for some reasons. Guardian helps with my security especially in the beginning when I first moved in. I'd recommend Guardian Protection Services. It's not very expensive and I can call anytime I need anything.

Guardian Protection Services was hooked up with my complex at the townhomes. They had a contract with them and Guardian did all the technology for the building. By the time I moved into my home, everything was fine. So far, the security system does the job. Its features are efficient, and I have an increased sense of security. I'd recommend Guardian.

We had Brinks at one time but Guardian's service is pretty good. I've had issues with the smoke detectors and Guardian came out several times because the smoke detectors would just go off at any given time and there'd be no issues. However, their system for perimeter monitoring is way out of price at 500 bucks a camera. You can go buy a system from another provider for 250 bucks with eight cameras and monitor them through the internet. But overall, they are very professional, prompt at service and are good.

Guardian's customer service reps have been very good anytime that I've needed them. The installers put my security system in as the house was being built. The features of the system are very adequate for me. I would recommend them.

We’ve had Guardian in our home for 10 years. We switched the phone line since we got rid of our normal phone and got a cable phone line, and Guardian did a change over for something related to that. Whenever we have interactions with the customer service representatives, it’s been positive and they have been helpful. I feel more secure since having their service, it does what we need. But the only thing is that my monthly bill is often not the same every month and I periodically have to pay an additional $2 or $4. It’s annoying when I have an auto-bill pay setup that I constantly have to go in and adjust for smaller amounts.

I'm about to have home security and Guardian Protection Services offered a deal. The installer was nice. As far as service and everything are concerned, they're fine. But, I'm not getting email updates lately and with the competition now, they are expensive.

Guardian protects the house if I leave. And every time there was a problem, I've had it corrected right off the bat. The only thing that I do not like about Guardian is that their contracts have a revolving agreement in them. I refuse to sign the contract with Guardian or anybody else that has automatic renewal. You have to call them and tell them a month in advance that you don't want to renew. Then, if you want to quit midterm, they want to charge you for it. That's very disrespectful of consumers. So, I never have signed a contract with them. I just go month to month and they’re willing to work with me.

The house I moved in to already has Guardian's security system so I decided to switch to them. It was fine talking to their customer service representatives and the features are okay.

I had Vivint before Guardian and there was nothing wrong with my Vivint services. The salesman at Guardian that I talked with explained the differences in the service compared to what I had and because of the pricing, I decided to go ahead and switch. He was also the one that did the installation. When it comes to quality, the two things that they had to change was the actual control panel and the thermostat. They reuse the equipment that we got already installed. I find that Guardian's thermostat is more accurate than the previous thermostat. The control panel is an updated version of what I have, but the features that I’ve seen are exactly what I was using. Overall, I would recommend Guardian Protection Services. I like the system a lot, especially the mobile app that allows me to remotely access and check in and to lock/unlock my doors. I’m quite satisfied with what I have.

We've had Guardian Protection for 14 years. We use their system for the chime coming in and out of the house. When we bought our house, they hot-wired fire alarms too and we just forgot so we're overkill on the fire alarms. We don't use the system much anymore and we were thinking about getting rid of it but it has been fine and I had no complaints with it. Also, their people are all good.

I heard some bad things about ADT but I didn’t hear anything negative about Guardian so I enrolled with them a long time ago. I was also able to get the installation at no cost of the equipment. For the most part, it was a good deal. But with the newer technology that’s out, with SimpliSafe and other solutions, I could make my dollar go further. Monitoring is extremely high and once you start getting the bells and whistles, it just goes further. Guardian is making a fortune on the monitoring. Most people that have families or to protect their assets or their home, that doesn’t make sense to pay such a high amount and then not have the reliability to match.

I had Guardian for three years when I was in Maryland. But I rented out the house there and I moved, so I started a new service her. Guardian's representatives were very prompt. They came exactly when they said they'll come out and they did exactly what I asked them to do. They were very punctual and efficient when everything was put in. And the system is comprehensive. The equipment is nice and exactly what I expected, which was all great. The only thing is I'm not too sure how to use 100% the features of that system. They showed me the menu and everything but they went through it so quickly. I looked on the website because I'm only at 53% of all the features that are being used right now, and I'd like to know how to get it on my phone.

I moved from New York nine years ago. I had a security system in my house then and I wanted one when I moved here. My house was built in 2008 and my builder is working with Guardian Protection Services. I've had Guardian for the past nine years since and I haven't had any problems. I'm happy with them. When our house was being built, a representative talked with the way I wanted things to be and I had no issues. They did everything for us. They showed me how to use the system and we got a booklet and then they spent time going over everything.

I received an email from Guardian that my system was not responding. I called Guardian and they were able to fix the problem quickly. Personnel were very professional and knowledgeable. The system has been performing properly since our phone call.

We were shopping for the best deal for the services provided and Guardian Protection Services' pricing made us decide to go with them. They have been helpful. We had a few service techs every now and then come over to troubleshoot camera systems, some lightning issues or outages which may have caused our system to flip. Then we'd give them a call and they would answer our questions or kind of walk us through the steps on troubleshooting. Their installers were clean cut, professional, explained where the cameras and alarm systems were. They gave us all those we needed and they performed to the satisfaction level that we were looking for. The camera systems that they have are good, and logging in the system and the apps are great, though we're still waiting for their upcoming deals and promotions.

At the end of the day our installation was originally scheduled, they called me and said the person couldn't make it because whatever they were doing was more complicated. I was a little disappointed because I wanted our house done. That's hard when you have a new house. I felt like I couldn't buy TVs until I had that security system. I had to wait another week. But once it was done, it was good. I just haven't had time to see if I could get a camera on my door so I could see when people ring the doorbell. But I'm happy with it so far.

When I bought the house, I had to keep the contract with Guardian Protection Services for another 18 months. I've been living in it for almost 15 days before the Guardian Protection people officially turned over and had me change my pass code. A technician probably did the survey then and saw the windows were not logged. I'm glad nothing happened during those 15 days, but I would have never found out. The mobile feature is good. The key entry is simple and it gives immediate access if you want to check or to control settings from outside.

Very disappointed with Guardian Protection. I had them for 5 years & was happy with their services but as soon as I renewed my contract, they sold my account to another monitoring company with NO notice! All they wanted was me to sign so they could earn more money for their company when they sold their accounts. I suggest all their Phoenix, AZ customers be leery when renewing their contracts.

I am going on two months with Guardian Protection and so far, everything’s working fine and I have no complaints. I had a different service prior to using Guardian and switching from my other service was something I had not expected. I misunderstood a rep that came to our door. I thought he was telling me that Protection was going out of business and they were going in with another company. Later on, he explained he had no connection with Protection, but he was a different company and he was offering me a little bit more than what we’ve had with Protection. Other than that, everything was fine during the setup. The rep was very nice and explained everything to us and was able to answer our questions. But what I didn’t understand is that the installer was still using the same equipment that Protection had put in. He just changed the chips and the wires.

Guardian's security system seems to be good quality but it's old. Being as how my system from Guardian is very out of date, I called them a couple of months ago and talked to them about a new system. I’ve been with them awhile now so I would assume that I should’ve been able to just been updated with the new system at no charge and they tried to charge me. I don’t think I would recommend them.

My friend referred Guardian Protection Services to me. Their customer service representative was very polite and thorough. I had a good experience. He explained everything to me, up to the very last detail. Overall, he handled my situation well. He went off of whatever I needed. Also, he asked a lot of questions to make sure that I was satisfied with the service. The installation man was quick and wasn’t messy. He was thorough and took his time. He made sure that everything was working right and he was polite enough to answer any questions that I had to ask.

Moving out of state into an apartment building in which I cannot install a security system. Been a loyal customer of Guardian for 3 years, with family who have been with them over a decade. Guardian will not work with us to resolve ridiculous adhesion contract despite the fact that we've paid on time every single month for the term of the contract. They want us to pay them over $1k for cancellation, and their compromise is $500. I've never been treated so badly by any company, and the irony is that they will lose our business for the rest of our lifetimes, not to mention all our friends, family, and anyone who asks. I am floored by the lack of customer service and would never use their services again.

Guardian Protection's automatic service should be faster. Also, their team is professional, but not friendly. The features in the system sometimes work, and sometimes they don't. I had to call someone in to fix it but it's okay. I feel safe having their system, but I'm not planning to stay with them forever. But if people ask, I'll tell them to go ahead and purchase with Guardian.

We had a different home security system before. We were on vacation and my daughter said, "I cannot put the alarm on." I called the company and the woman said, "I really don't know what can be wrong." When I got home, I checked the batteries and the wireless connector and the batteries were the only things wrong. But, the rep didn't offer to say, "If you have a wireless connection, check the batteries." They weren't helpful at all. Guardian Protection Services was about $10 cheaper a month and they have the same features so we switched.

I've had Guardian for close to 10 years now and they've been okay. The system seems to be working fine and I've been satisfied with them.

Called to set up new service for my daughter that just purchased a new home. Our sales consultant was prompt, knowledgeable, helpful and friendly. She helped us all the way through to installation. We were so pleased my other daughter even purchased a system. Service was above and beyond what we could have asked for.

If I have something wrong, I can call Guardian and they’ll tell me they’ll send somebody out in such time and they're here. They also answer my questions and don’t make me feel like I'm dumb. I'm pleased with them. I live on a slab, so installation really didn’t have too much of a problem. They put something in the attic, corners, dining room and hallway. Then when I had my addition put on, they put them in the back. They were very clean and I had no problems at all. I've had calls from ADT and all these other companies telling me to switch. They’ll give me a better deal so I said, “Look. I've had Guardian for a long time and I am not about to switch.” Simple as that. I would recommend Guardian.

My builder had a tie-up with Guardian Services so we ended up with them. I took the centralized vacuum system and when I was interacting with the representative, he promised there will be an outlet in the kitchen, but that didn't happen. When I called in later, they said it was an additional charge which I was not aware of. When one of the parts was broken, I called them as well. The guy shipped me the part fast and someone let me know. So far, everything's good and we used the system a couple of times. Going forward we might use it frequently.

My home developer set up Guardian Protection Services for me. The features that I got were laid out to me based off what Guardian offered and my previous security system. The price is pretty much the same. The only incentive I got enrolled with Guardian was the fact that they were integrated into my developer. So, the experience is pretty much seamless. It's been great with Guardian.

Guardian Protection has been great. I got the sensors, the door alarms, the surveillance cameras outside, the security panel, as well as the recording, all for remediation. The reps were very courteous and all interactions with the installation team were positive, so they went through it very well. They talked about how the system worked as well as the features, did a great job installing it, and were well organized. The overall experience was fantastic. The consultation went great. Within a week or two, we actually had the system up and running, and I'm satisfied with what the results came to be.

I would recommend Guardian Protection Services. The guy sat with my husband and explained everything. Then he went ahead and installed it. The experience was pleasant and he was very informative. He seemed to know what he was doing. Everything went well. We haven't had to use it yet, but the way the guy explained it, it should be simple.

I just moved into my place and there was no security system before. I went to one of those home shows and I talked to the guy there. They demonstrated everything Guardian Protection had to offer. He seemed knowledgeable and I did like the features that it had. We made an appointment for the installer to come out. He's pretty cut-and-dried. He put everything in and added the apps. Then there's this thing that goes on the mailbox wire so we don't electrocute ourselves when we push the button. He said that mine was out so I needed a new one. I had rescheduled him to come back. The guy that came back was super nice and fixed it right away.

There were only a few options in the area and Guardian seems the better of the two. So far, everything is fine with Guardian and I'm satisfied with their service. It does what it said it would do and sends the police when it's supposed to send them. The install people were always very professional and prompt. The gentleman who came to the house to install the system was always very knowledgeable, very polite, very friendly, and very fast.

When we bought the house, the sellers told us they had Guardian Protection Services. We continued the contract and when I called to ask about the system, everybody I spoke to was pleasant and professional. They did send someone who looked over everything and he was fine. He replaced the lock that wasn't working quite right and it worked out pretty well. I also do have the app on my phone and had used it. It's great, very easy, and intuitive. My Guardian security device seems to work the way it's supposed to.

Guardian protection system was already installed when we bought the house. I had a technician put in a new keypad and he did a phenomenal job. Everything is transparent behind the walls. I like it that the telephone number is on the keypad itself which is very convenient, instead of needing to keep it on my phone and search for it. If I have a problem, I'll call them. In addition, I have the Wi-Fi capability to be able to turn it on and shut it off through the app on my phone. We have housekeepers come in and I don't give them the code. They call me when they leave, then I put the alarm on remotely.

When I went to the design center to pick up everything for my house, Guardian Protection Services was there and I liked their product. All of of my interactions with their sales reps were fine. Also, the person who came out to install was fine. The only thing was whatever they installed the first time did not work exactly after a while so they came out and fixed it, so that's nice. Everything's been fine with Guardian. The only thing I don't have installed yet is the doorbell feature because I don't have my internet yet.

A friend of mine who used Guardian told us about them. We then purchased Guardian's services, although they haven't finished with the setup yet. We still have the cameras to put in. Part of the reason is we were going to get a tablet, so we could run everything through that. We don’t have our computers yet so they held up on finishing it up until we got that so they could show us how to use all those equipment that we got. We called them last week but we haven't heard back from them. Although when their sales rep came over and talked to us, they were really knowledgeable. But since we haven't been shown how to use the equipment yet, we also haven't turned on an alarm yet.

Whenever I thought of a security system, Guardian was what came to my mind and I looked into it. I availed of their services for the general sense of security and I have their app for my smartphone. It's pretty simple and it works great. Overall, the service is there and it works.

I'm a manager in a Nissan store and we've had Guardian for 11 years at that time. It seems like every time the alarm went off they were pretty quick to respond. We have three franchises now and they're all under Guardian Protection Services. So, when I bought my house five years ago which is just a little bit outside of town, I started researching all the different companies and had it boiled down to ADT and Guardian. The sales rep almost messed it up for Guardian that was there at that time. He was an outside, independent guy, which I don't think he knew what he was doing. So, I deal directly with Guardian and my service with them has been phenomenal.

Guardian Protection Services is good. The installation team was pretty efficient and the overall experience was easy.

I've had Guardian Protection Services for about five years now and I have no issues with them. We don't have to turn it on lately but I'm really satisfied. They’ve always handled everything. They’ve called when my alarm went off right away and made sure if I needed to call the police or they needed to.

I had an incident that happened directly across the street from me and my husband was not at home when it did. Some girl's gonna charge right in my door and her boyfriend came across the street. They had some type of dispute and he's shooting up the different neighbors' homes. It was really dangerous. And thank you Jesus, my baby was asleep in the baby bed. She and all of us could have gotten hit or killed. That's why I ended up buying my security device because I knew I needed something to protect myself when my husband is at work. I'm here for eight hours before he gets back home. Guardian gives me a peace of mind knowing I have it. I had to call 911 and they came out here and helped me and my baby. We both have asthma and they took her to the children's hospital. They were pretty fast in their response.

We have the door chime and the motion sensors in the service package that we got from Guardian Protection Services. So far, we've had no problems with the service. We've always just called in to the Guardian team whenever we had a problem and we tried to fix it ourselves, with their help over the phone. Everything went fine with the customer service reps.

At the design center, when I was purchasing my home, I found out about Guardian. The salesperson there explained that they can set all the alarms and sensors while the house was being built. He gave me all the necessary information. So rather than shopping around, I thought it was easier to have Guardian since they were there. I got their package with everything aside from the smoke detectors. I upgraded so I could use the cell phone package as well. The gentleman who came and did the installation was also great. He was very personable, helpful, explained everything, and was very thorough. He helped me reset my PIN number on the keypad.

Guardian was in our house and my dad explained to us how it works. Our service package includes the motion sensor and we have the app, too. The app works well and it’s easier to arm from the phone because I could be in my room and usually do it there.

Guardian Protection called me and offered me a service package with newer equipment. It included security, medical alert, and the smoke alarm. The guy who put the system in was friendly and he knew his job. He showed me how to use everything. I like the system so far.

Our company opened in '92 and we never had another alarm system, except for Guardian. We have the alarm in the doors and the windows, as well as the feature where we can do the alarm by our phone, which I love. It also tells us on our phone when a door opens, and it's good to know if someone is coming in and out of the backdoor. We had an additional room to the building which needed another alarm system and had a few issues when that was installed, but it got fixed. The service is great. I like all the features of the system and the overall experience was very satisfactory.

Somebody gave us a phone call from SSI. We had never looked at home security before and when Guardian came out, we really liked what they were showing. We picked the package that was best for what we needed, something to protect our property. Their reps are easy to contact and they are able to explain anything anytime we have a question.

I started a business and I have a lot of equipment that’s why I got Guardian. I also have them in my primary residence. I use the basic monitoring and the surveillance system. It’s great and I like it. For a little while, I’ve had it set up to where I was receiving notifications every time somebody opened the door and that became really annoying so I changed that and that’s no longer an issue.

Sales people came by my house years ago and I was talked into getting the Guardian system since I had a bad one. I was wary about changing stuff but the rep made me feel like I had to and then I did. So far, Guardian has been good to me. At one point, my keypad didn’t work and my security wouldn’t turn on and off, so they had to come back and address that. However, I had to talk to Guardian a couple of times because they were going to charge me for something that was not my fault and I didn’t like that. They agreed not to charge me that time. Overall, it was a good service.

My grandparents had Guardian and by choosing them, I gave my grandparents credit. I like Guardian and I wouldn't switch to anybody else. The only thing is with the garage system. If it goes off, they always call me twice. I always tell the second rep that I just got off the phone with them and they would tell me they didn't know about it. Also, when I had a window serviced, I told their guy I don't set my alarm at night because the one night it went off, I wasn't sure what door or window was opened because I can't hear anything at the back of my house and my kids weren't home. He told me that a lot of people said that and there was a smaller control panel that people were putting in their bedrooms.

My experience has been very good. People from Guardian came and installed all the monitors, and it went fine. Also, they call whenever we screw up and opened the door without remembering to turn off the alarm. The people who call and remind us that we've goofed again are always very nice.

I live in a mobile home park and no one ever comes in there besides the tenants. I don't even have to lock my doors but the guys that sold Guardian to me told me that they could bundle my CenturyLink and my DIRECTV if I took this system. The sales reps were nice guys, knowledgeable, friendly and I didn't have any problem with them at all. The only time I arm is if I go on vacation and I'm gonna be gone for a week or 10 days. But it's a pretty good deal for me because I have that home monitor system that I wear around my neck when I'm home. I'm not home right now but I am a little bit unsteady on my feet and I do fall once in a while so, it might come in handy someday. I would recommend them because I was satisfied with them.

We had Guardian Protection Services installed with our builder because of paranoia. We have a motion sensor, a CO2 detector, and a fire detector which is a standard in a normal fireplace. It was only ever been set off once and they had a perfect response. So, I was satisfied. Also, they've never messed up the bill or try to add any extra unauthorized charges. They've been consistent with that which I do appreciate.

Guardian took over our original security service that we started back around 1980. The service package I got includes the door, windows, heat sensors, emergency medical and police. We've been quite satisfied with the service. However, we had a problem a few years ago. We had internet telephone service and it was having dropouts. So Guardian's folks came out, changed the board on the main system and put in a wireless phone system that solved the problem. Also, we weren't charged for that service. I think our long-time membership covered it.

We've been happy with Guardian Protection They've provided good service. Also, their reps were easy to contact and we haven't had any problems.

We have been using Guardian security system for about six years. We got the basic keyboard thing up and down for its affordability. We had good customer service from their reps. Every time I called, they answered my questions and they helped me any way they could. We had a new technician come in the past two weeks. The first service call was not too good. The girl really didn't know what she was doing on the system. The system was old there and she wasn't familiar with it. But when they sent somebody new it was really good about getting everything installed and giving out all the information we needed. We haven't had any issues and we got the service we wanted.

My satisfaction with Guardian's services, which also include home automation, has been excellent. The system is straightforward and easy to get going. It's better than the old system we had before. Everything went smoothly with Guardian.

Since the installation with Guardian Protection, I definitely have more peace of mind. I've had very straightforward conversations with their customer service representatives when they call. Also, the technicians who came out were on time and fixed the issue. It has been a great experience.

We got our security system from Guardian Protection Services. Their sales rep was very good and the installers did what they said they were going to do. They were here when they were supposed to be here and they took care of business. Overall, they did a fine job. They were good and they also follow up if there’s a problem. I wouldn’t have them after eight years if I wasn’t satisfied.

Guardian was offered by the housing development and we've had it for two and a half years. The installers were good. We got a couple of motion detectors because the windows aren't censored. If somebody breaks a window and gets in, it's not gonna set off any alarms and it would set off the motion detector. Everything's been good. One time, my brother started a little kitchen fire for us and their reps called the fire department. We were pretty happy about that and we have no complaints with the service so far. Also, we use the mobile app when we're away. They have a "peek in" thing on the motion center where you can take a picture, so we "peek in" on the puppies to make sure they're happy. Guardian did what I paid them to do and that's all I asked. I'd recommend them.

We’ve had Guardian Protection Services for 14 years. We have monitoring for break-ins and smoke detection and we’re very satisfied with these so far. Since we had a nuisance alarm, we recently had somebody come out to check on the system. The sensor was losing signal but wasn’t causing the whole thing to go off. They were professional and got it all handled. Overall, Guardian has been great.

I've been with Guardian for less than a month and this is the first security system that I have. The sales rep was good and nice. She explained to me pretty much everything. Also, the installer was okay. Their mobile app is good, pretty easy to use and I like it. The services have been good so far. I'm a contractor and I will recommend them to my customers.

We first had ADT. Then when we learned about Guardian from a friend of my husband who was doing an internship there, we decided to switch to them. We've had them for 6 to 8 years now and there are, normally, no mishaps. Everything's been good and people we've interacted with have been okay. We've been happy with it so far.

I got the system through my daughter and she spoke with the sales representative on the phone. The installation guy was all right, he explained everything before he installed everything. This is my first time having a system, I'm satisfied and I feel safer. I'm glad that I was able to get Guardian system.

Guardian Protection Services was originally installed in the house when I bought it. I had gone with another firm years ago that had been great but they didn't do good so I went back to the one that was installed in the house. The guy who came out was very good. They spent time explaining it and showed it to me. I really appreciate that. Also, their reps have been very cooperative since I cannot use Guardian on my cellphone because I have no idea what my iPhone password is. Guardian has been fine. They're reputable and they work.

A guy from Guardian came out here and told me all this stuff. Their system was a little better than what I have and I like the fact that it wasn't hooked into the landline. The sales rep was very nice and tried to be very helpful. But I don't have a computer and I'm not used to all that technology. I'm afraid I'm gonna push something and all the sirens are gonna go off. I still don't know how to work that keyboard so I'm gonna call him. I'm also still trying to figure out pretty much what I need to correct. Additionally, I don't have any copy of the papers I signed and I don't know what's covered. The papers I had don't stipulate any kind of contract like if it's renewable automatically.

Guardian's service package was already in my house when I moved here. It covers the two apartments that I have, both upstairs and downstairs. A few times we had the alarm go off because we opened the door quickly. We didn't get the alarm shut off in time so Guardian called us. Their representatives were very friendly. We had them come here several times to check out the system. As we call, they come right away to fix it. Their service has been very good.

We had the contract with Guardian originally and then my son bought the house from us. We’re living with our son now, and we've had Guardian for at least 15 years. Whenever we had a problem, we called Guardian and they had a man come and take care of it. We had a signal come in several times indicating that there was a problem. As soon as we called customer service, the gentleman came out and took care of it. I was here when the gentleman recently put the new battery in. We asked him several questions and we were satisfied. From the time we’ve been with Guardian, we have been satisfied with the service.

I've been with Guardian Protection Services for 10 years. We’ve never had a problem so we stuck with them. When we upgraded the system, everything was satisfactory. All the technicians who came out were very professional. Overall, my experience with Guardian has been a good one.

Guardian Protection Services was mediocre, the same as everyone else. No one was doing it above and beyond. I had an experience where my battery went dead in about two and a half years and I was overcharged for that. I called and they helped me finally locate it but once I found the battery, I paid twice the price. And then, I had to pay top-dollar shipping. So, I had to call and complain because I was paying too much and they were good about that and lowered my monthly bill.

We got Guardian's alarm system for the doors, and the service has been good because I keep forgetting to undo the alarm before opening the door for the dog. The first time, somebody called to see if I was okay. This time, my granddaughter was at the house and she has picked the code. So when it went off, she punched in the code, which I also punch in but I don't know if I'm not punching it hard enough. But it shut right off and then somebody called back in a few minutes to see if everything was okay and I absolutely like that.

Someone called my husband and then he made an appointment for a rep to come out and talk about security that Guardian Protection Services offers. The sales rep was an old guy. He explained everything to my husband. My husband said yes to him. Then another guy came to install the alarm the following week. He explained what he was doing and how the machine is working as well. The package included the motion sensors on doors and an app on the phone. My husband has a heart problem. He had to buy the cell phone account so he could have the app on his phone for Guardian to call him whenever he has problems with breathing or when he falls, and if there's a need to call the ambulance or the police. We've only had the security system for 20 days now and everything is good. I recommended them to one of my friends.

With the Guardian security system, I can lock my house before I leave and I can lock it from online as well. Then they'd call if the alarm goes off. The website also works well when I sometimes use it. Overall, I'm satisfied with Guardian.

Guardian Protection Services was installed during the build. It was part of the development within the community. We had the basic security and fire alarm. If there's any smoke issues within the house, the customer service was quick to call. They were courteous and answered our questions.

Guardian Protection Services offered the wiring of our phones and television if we took service from them for three years. We then got their alarm service, and we've been with them for almost three years. We use them and pay the bill every month, but we'd never call in their services. We’ve never had a problem. I would recommend them.

I've used Guardian's commercial services for my employer. I then gave them a call to see what they could for my residence and decided to go with them. I moved from the nicer suburbs to closer to the city, so for security and for my own peace of mind, I got the glass breaks, the doors, windows and my smoke detectors tied in. I'm very satisfied with the services so far and I haven't had any issues. They came out one time and did some upgrades to the box and the main controls. The technician was very efficient. He was in and out in about 20 minutes.

Another friend had Guardian Protection Services. I got it, too, and my experience with them has been all positive. It's been working very well and we haven't had any issues or complaints. We had it ever since 2012 and so far, I'm very satisfied.

We're getting better service with Guardian Protection Services as far as upgrading our security computer, we also had installation put in without cost to another door, and we also had another security panel put in. And then, they gave us a discount from $54.99 to $49.99 because we're senior citizens. We're happy with all that and we appreciate it. However, I wasn't clear about how the transition was going to take place financially, and we haven't gotten a reply from the person that signed us up for it. We've already been billed correctly from Guardian for $49.99, but we've also been billed for Protection One, which was pro-rated for the new month. We're double-paid. I called Guardian Protection's main office and they told me, "In the event you get a bill from Protection One, go ahead and give us a call or email to us a copy of it." I would get reimbursed but I don't know what the policy is.

I've had Guardian for years and I have excellent experience with them. I tend to call them sometimes because my alarm goes off due to grandchildren. They are very easy to get in touch with and we have good communication. I'm very pleased with them and I feel I have security.

I got the security and monitoring videos from Guardian. Their sales reps were good and so was installation. However, I had some problems with two of the monitors and my wife was telling me that two sensors were not working properly as well. I related those to them through their customer service but they did not rectify it. They said it’s working but when we tried, it’s not. It was a bad experience.

Everything is good with Guardian. It's been fine with their reps and I've never had any issues. Also, it was good with the technicians. I used the app in the beginning and had a remote but I don't use any of that anymore. But I had unplugged my Guardian one time for a little bit because I needed to plug something in the outlet that it was at. It was only for 30 minutes or an hour at the max but since then, I keep getting a call from them saying the battery is low on our device and it might not work properly. But it's been plugged up and there's been no outage.

We have nothing but pleasure with Guardian. We have accidentally set it off a couple of times and we've had no problems at all disconnecting with them. Also, they came over a couple of times because the smoke detector was messing up, but we come to find out that it was the battery and everything else is great. We've had them for over 25 years and I hope they could throw in a couple of things in it. Other than that, our experience with them has been excellent.

I’ve been really satisfied with Guardian Protection Services. I decided to go with them due to their price and new equipment. Overall, my experience has been excellent.

We’ve lived in five different states and always had a security system. So 10 years ago, I got quotes from three different companies and Guardian was the most willing to work with me on what I wanted and put the bells and whistles on without so much additional charge. Some of them just wanted to put in the basics. But I knew that I wanted a little bit more protection and easy access, upstairs windows and a motion sensors because someone could hide out for two weeks in my basement at some time and I wouldn’t know. Guardian seemed to know what they were doing, so that was good. And we had Guardian when we were in Northern Virginia. The sales representatives that had to come out were always helpful in getting us started.

One of Guardian's sales people came knocking on my door and made me a couple of deals on security cameras and the security system. I doubled up and got a system for my daughter's house as well and they worked with me there. The service has been pretty good so far. They called one time when my wife armed it, went outside and came back in. It went off, they called and there was no problem. Right now, I'm working with customer service in trying to get a tech because one of my video cameras is not responding and connecting. It doesn't mean the system is not working but the whole idea of having them is to photograph anybody around my house. They called today to schedule a tech to come out but he's gonna be here on Thursday and my wife and I are not available then so it just won't work but we'll get it worked out. Overall, it's been pretty favorable, very good and acceptable.

We like Guardian because they offered us more sensors than ADT did for a lower cost. We had a little bad experience yesterday. Our front door wasn't shut all the way and it still let me set the alarm. So, I was freaked out by that. I woke up, I do this every night, went back and double-checked everything. Had I not done that, we would have gone to sleep with the door open. Also, if they can figure out another way to upgrade the sensors because we're having a problem with the sensor on our patio doors staying there. It fell off twice, once yesterday and once this morning. They need the more durable things that make it stick, especially on the windows now that summer is going to be hitting, I'm assuming that the panels are a little too hot and would melt the glue. Other than that, they are reliable, great and gives us a sense of protection.

We're with Guardian for about 15 years now and we have their door and window sensors. We're very satisfied with their services and the system works most of the time. When their techs come out on occasion to fix any issue, they're very good.

I'm happy with my Guardian home security service. It's easy to use and easy to learn. Overall, it's a good experience.

We had Guardian Protection Services before, back in Pennsylvania. So far, good. They've been very nice and very polite. The only thing is, we haven't set up the alarm. I was having trouble doing it on the internet, getting it setup to change the passcode. But, I have spoken to Gavin about it and he's going to set up an appointment to come over.

We wanted to protect our home and our family from intruders. Our builder had been working with Guardian Protection and so we chose to get the basic service package from them. Since getting the package, we get calls from Guardian whenever we have alarms. If an alarm has gone off, they call and ask if we have any needs. Guardian has been reliable and working with them has been easy.

Guardian Protection Services was a part of a package with Schell Brothers Contractors for this second home that we were building in Delaware. We went there to a two-day process with the contractor and they made all their selections. They build a home and when it was time for Guardian to step in, they were outstanding and their sales rep was fine. So, we have a full home security with motion detectors, video on external doors and all of the ground floor glass break. We also have a built-in speaker system that we haven't activated yet because we just closed in the house this past month. Anytime we've had to call in they were very responsive and have quick follow up within about two hours. So far it's great and wonderful. We've had a good experience and it was exactly what we expected. They also have good customer service. As a new customer, they've been outstanding.

We've had Guardian for over 20 years and we never changed it. We like it, we're comfortable with it and it works. They come out whenever we call for any kind of maintenance or repairs. As soon as something goes wrong, they call and notify one of our family members that we have listed. They do a beautiful a job. Also, everyone they've sent have been pretty well. They're prompt and they're pretty well a gentleman when they come out and they go about their business. They've also been understanding and when I don't pay on time because either I forgot or I didn't pay it at that time, they call and let us know. They've been very lenient and supportive. I am satisfied with it and I would recommend them to a friend.

Guardian was the preferred security service provider of our new home development. The sales rep was great and the technician was very nice and professional. We got the basic package and we've had it for two weeks. Their mobile app is a nice feature. It's been great so far.

Guardian was the system that the developer had already installed in the house and they've been okay. However, you never get the same answer twice and you have to call back and follow up. They also have the bills screwed up in the first few months but it got straightened out. It's been a routine now but it's fine. Also, the alarm system went out the other day and somebody called immediately. That was pretty nice so it was okay.

I got the alarm for the door and the windows from Guardian Protection and the installers were very friendly and did a good job. I've had the system for two weeks and everything's good except that I need the Guardian sign in front of the house. I tried to mention this a couple of times with them and they said, "We can take care of that," but I haven’t received it.

I've been with Guardian for not even a month. I'm the tenant at the house and the landlady chose it because it was $5 cheaper. I spoke with the sales rep that was there to service it and he was good. He explained everything. He also explained the mobile app which I've been using and I like it. I pay the service fee with my rent and the pricing is good. So far, my experience with Guardian has been great.

The people that used to be in my house now had Guardian before so we stayed with the company. The system works very well and the prices are reasonable. Every time I speak to customer service, they are very professional and if the alarm ever goes off, we automatically get calls back to make sure that everything is okay.

When I moved into my development, Guardian was already synced up. I met with their reps, they gave me the options and I picked what I wanted. I have the basic system with the keypad, infrared and a couple of doors. It runs fine.

I've been with Guardian for six years. The technicians were quick and professional. All my boxes are pretty wired for Guardian so it's easy to convert or move from one address to the other and transfer service. I got sensors for every window and door included on that install and then I paid extra for a heat detector and a video. The home has smoke detectors in every room but I felt that, since I have children, I wanted extra protection and I like the video aspect of it. So when I'm not at home and we're out traveling, I can still check in and see if everything's okay. I renew with them for the price of the service, their equipment, and the testing. If I've had any questions, their customer service has been very helpful. I call every other month to see how the system is doing and I never had an issue with it. It's a pretty simple program.

We’ve had Guardian Protection Services before. We didn’t have a security system for a while, but then we got them back. We're very satisfied with their services and our package which includes the door and window monitors, and the fire alarm system. Their sales representative was excellent and we had real good interactions with their installation team.

I have the regular features and the security of Guardian Protection Services. Everything has been fine. I've accidentally set it off several times and they called me right away. Also, its alarm is loud enough to wake up the dead. I haven't had any problems with it and I'm very satisfied.

Purchased from Guardian a service package that has security and monitoring features and have them replace some of the equipment. Their service has been fine. Their sales rep was fine and personable. Their installation team was efficient and clean. They got everything installed quickly. We had a couple of issues with things not working and they had to come back and do it but they were really good about making sure that it worked the way we needed it to. Guardian has been really good to work with. Whenever we have a problem they come out and get it fixed.

We have had a so-so experience with Guardian. We've had Guardian for five years and everything has been fine up to this time. We've had some issues with a couple of contacts in our media room and it took Guardian three visits to get it fixed. We kept getting phone calls from Guardian saying, "Such and such your zone is down." And my in-laws were getting calls, and it was very frustrating. We were down for six weeks. They should never send a consultant to represent them. The first guy was a consultant and he did a terrible job. I said to the service guy who was here for the third time, "Dude, you fix it this time or we're going elsewhere. It's that simple. Contract or not, I would not pay whatever the balance of the contract was. Contract or not, we're leaving." That happened a month ago and it’s working now.

I built my house and part of building the house automatically came with a five-year contract with Guardian. So when I signed all my house paperwork, they threw that paperwork in there along with the rest of it and I didn't catch it. I wish I would have known that I was signing a five-year contract before I did it. But it's been okay. The customer support was a quick phone call to open up a work order for the issue that I found. But I fixed the problem myself so, I called to cancel and haven't had any problems. Also, the mobile app is user-friendly. I'm going on the five-year mark pretty soon. I can get more for what Guardian is charging so I'd really like to go with something else but I have absolutely nothing against them.