Guardian Protection Reviews

I appreciate everything Guardian has done for us and I definitely feel safer because I got more features than I did with ADT. It was a wonderful experience and I recommend them highly.

I got grandkids and with the way people's houses are getting broken into, I decided to get Guardian Protection Services. The rep did a good a job and showed us how to set the alarms. He also told us how many seconds we had to get out the door and to set it if we're going to be gone. We’re also told about the motion detector and how it worked. The tech also did a good job and was really polite. It's good to have when you have kids and a sick husband. The way the world is today, you get broken into even if you're at home, at least they'll let you know if somebody is coming at the front or back door.

I thought Guardian Protection Services was something I was going to be happy with, but things aren't working the way that I thought they were going to work. I thought it was a monthly bill that I was going to have and that was okay. But as soon as I had it, I had to call the company to come and work on it because the equipment is messed up. Sometimes it works and sometimes it doesn't. Sometimes we get it fast and sometimes we don't. They called me a week ago because they want to charge me for the first month. They never told me that I was going to be charged for the first month. It's not right. If it is something that I got to pay monthly, they should at least let me have the first month. The equipment was installed on the 14th last month so it hasn't been a month yet. And why I should I pay for it when the equipment hasn't been working right?

An agent came to my house and told me about Guardian Protection Services and they were good. During the installation, they gave me a demonstration and explained to me everything. My system’s features are good. I would recommend Guardian Protection Services to a friend.

I've had Guardian for a little over a month now. I had Vivint before and I felt secure with it but Guardian’s service is $7 a month cheaper and they updated my control board here. It's also simpler to use and I got everything that I want it to do. The technician was also fabulous and very helpful. He showed me everything about the system and we had a good rapport. He did a great job. I let the alarm go off one time and the customer service reps were very courteous and helpful. I forgot I had it set and walked out, and they were perfectly understanding about that. My experience with Guardian could not have been any better.

In Arizona, Guardian uses door-to-door salespeople, particularly to target the elderly. The company works under the name of Skyline. My mother fell for the sales pitch and signed the contract. Once hooked into a contract, impossible to get out, even if she is in ill health, sold the home last March so the service is no longer in place, and now lives in a senior center. No amount of bargaining has been successful, so now we have been sent to a collection agency. Guess I will have to resort to an attorney to get my mother out of this situation.

The sales rep was good and he sold Guardian to me. I feel safe because we work at night and I feel safer when I leave the house. I'm happy and pleased with it and I will recommend them.

It’s easy working with Guardian. I have their system installed and everything seems to be working good. But I have one unit that has an issue with the battery and went offline, so I got to check that out when I get home. With Guardian, we know if somebody’s there and I like that we can hear if the glass breaks. I would recommend Guardian.

The Guardian reps were very nice and they put the security system in right that same day. Installation was good and they cleaned up after themselves. The installer showed me how to use the system but I’m old-fashioned and I wanted a book with bigger letters because it’s hard to read on that little pad. He said that he had made up a little booklet for that. He was going to bring it by but he never did. But they’re coming today because I had some workers here to paint and they were taping up everything.

The Guardian rep that I talked to was very courteous and polite. He asked about everything I asked. However, I haven't been having good luck with the system. I've had the system for almost a month now and it's been constantly going off, saying my door or a window is open when they're not. It’s just me and my son who is bed-ridden so it’s not like someone moved the window. I haven’t been able to set my alarm since I’ve had it because it constantly goes off. I've called Guardian and someone came out last week but I’m still having the same issue. As soon as they left, the issue started all over again. I’m not too pleased with that. The only thing I really like is the doorbell camera.

My realtor put me in contact with Jonathan, who called me by phone and we talked on the phone a couple times. Then eventually, he came out to the house to give us a quote. He was alright. The one thing that I wasn't so happy with was he said that Guardian Security wouldn't do a hard credit check and they did. So, I called about that and I sent the woman I spoke to a letter stating that I did not give them permission to do that. I'm still waiting for that lost point to fall off my credit report. Other than that, the system is fine. We got the basic pad that goes right in front of the door. It has a built-in camera hooked to see the front of the door. We got the ring thing that's kind of the alternative. We'd have to use our phones for that though. Guardian Security is good and I'd recommend them. I'll just watch out for that credit check. Overall, I'm happy.

I had the alarm system installed eight days ago and since the very first day, I've been unable to arm the system! I've contacted Guardian THREE times and THREE times I've been told someone will contact me (on one of THREE numbers given to them!) to schedule an appointment for someone to come to my home to service the system. THREE times! I've gone out of town and been unable to arm my system, but Guardian's best solution was to check their "interactive app" to see what's wrong. THE SYSTEM IS SCREWED UP! Fix the damn thing!! Seriously going to cancel! Horrible service, waste of money, and THEY DO NOT CARE!!

Guardian Protection Services' features are good. I like that we have a fob that we can use to open and close the house or turn the system on and off. Their sales rep was efficient and answered any questions I had. The person I spoke with did the installation as well which was good. I didn't have somebody else coming in. I was very happy with their service. They were courteous, thorough and efficient. I would refer them.

The installer was very good. He put up everything I told him to and how I wanted to do it. I use the smartphone features, but I get confused sometimes because I’ve only had it for a month or so. But so far, I haven't had any complaints. I have an apartment and people know that I have Guardian, so they don't come towards my place.

Guardian had a lot more to offer than my previous security system provider so I went with them. They also had cameras and that caught my eye. I liked their personnel, too. They were very kind, considerate, and very helpful when needed. Then, every time I called them, they were very friendly and courteous when it came to answering my questions. The installation was nice as well. When the system wouldn’t work, the installers stayed on it until it did. It was a neat and professional job. I am going to get more equipment from Guardian.

I wanted the one-man installation I saw at the state fair that's why I went with Guardian Protection Services. Both the sales and customer service reps were considerate and nice. The installer did a good job and was really nice as well. He walked me through it all. The system works fine and got plenty of options too if I want to buy them later on. We usually don't set the system every night but it's good when we're gone.

I’ve had Guardian for more than 10 years now and so far, everything has been fine. We’ve had issues with the billing but it gets resolved. The first home that we bought was pre-wired with Guardian. We had a couple of new things installed later. Several times, installers had to come out and do upgrades. But the recent one, he came out and did a partial install. We have the door keypad and smoke alarm. But he was unable to put up the cameras that we have from our previous address. I've still been waiting on a phone call from customer service about swapping out one of our cameras for a doorbell camera. I called I think a week ago, Friday and I haven't heard anything yet from customer service.

The sales rep from Guardian Protection Services walked up to my house, knocked on the door and started asking me if I’d be interested in a home security system. I sat down with him, went over my options and decided to get it. But I had a problem with one of the doors that was lining up and I expected them to come here and refix the center. Then I had to call the people who repair equipment and their stuff because there has been a little bit of an irritation when the sensors were not working right and another one should have been put in one area that I missed. Also, when I’m getting a bunch of kids into another car and I haven't set the alarm and left, I would figure I can do it on my phone since they had me put the app on my phone. But when I get down the road and try arming it, it’s not arming so somebody could still get in. Then Guardian will not pay my deductible because the alarm never armed.

A Guardian salesperson was canvassing our neighborhood and I had already been looking into programs. So, he came on the right day and offered me a deal. I'm happy with the doorbell cam, the fact that I can unlock the door remotely is nice and I like being able to see when someone's at my front door though I'm not using all of system’s fullest potential yet. I would recommend Guardian Protection Services. They were very easy to work with.

The people at Guardian Protection Services have all been good, so far. The installer was polite, friendly, walked me step-by-step how to arm and disarm it. It was awesome. The features on my system are all working great. But on the other hand, I would like to have, later on down the road, a few security cameras and a doorbell. I also like its smartphone feature. It is easy to use and it explains everything step by step. Overall, the system is functional and I would recommend it. My fiancé is more comfortable being here by herself now with this being armed and alarmed.

We had a few things happen around our home that made it a good idea to get a security system. Guardian Protection Services were offering a good promotion at the time. The people at Guardian have always been helpful. The salesperson tried to get us every deal that he could. I've even been able to get a hold of salesperson after. Like when I had to get a letter for my insurance company and they were really good about helping me get that and make few corrections. Then, we bought a house and we were able to move our security system from one house to another. The technician who came and helped us installed it into our second house was very conscientious about making it so that it would work best for the design of the house and the way we were set up. So, he was very good about being meticulous and making sure our system was set up so that we were covered well.

The remote that Guardian Protection Services gave me when they came and put my new system in was a piece of junk. They sent me one a while back which started to blink. Sometimes it might work and sometimes it might not. Then the boy came here 45 minutes ago, pre-programmed a new one and it’s okay now. Also, a lot of times, the security equipment goes off on its own. The boy who came here and sold the new remote to me said it might be from the remote getting hit in my pocket but I didn’t buy that. It just started alarming with nothing going on and it has done that for a while now since I got this new remote.

I wouldn't have chosen Guardian had I known what it would be like. Whoever presents the system should be more thorough and upfront before they go ahead and start installing. There wasn't a full explanation of the contract. I didn't know that I was in a contract for five years and the cost wasn't explained until after everything was installed. It is way too high compared to other systems. I also didn't get a full explanation on how to use the system.

My husband likes to have security systems and it seemed like a good idea to pre-wire our house. Guardian Protection Services was the package offered by the company that built our home so we switched to them from ADT. We have three functioning systems: the security system, the smart central system, and a sound system. It was the best all-inclusive package and the security system was the best connected. The security service has been good overall but the customer service wasn't great.

Our old system promised us everything and then, they ended up not being able to keep up with their claims. We also wanted to go wireless and they wanted $1,000. We got Guardian and it has been okay. I'm really excited about it being wireless. We have smoke detectors and also, a heat sensor plus the fire alarm, which is a huge plus. We have a glass breakage sensor, too, which our old system did not have and for them to put it in was going to cost us an arm and a leg. Plus, the phone app is kinda nice. Although, for an older person, who isn't tech savvy, an app can be very frightening. I use it just fine but I have to make sure I'm the first one home so everybody else doesn't set off the alarm.

Guardian is similar to the service of my other security provider and the only difference is the light video cam that they have. During installation, there was Angel one and Angel two. Both were very professional and efficient. They took care of it and they were awesome and great. I love the system and it reminds me to turn on my alarm at 9:00. Also, the response time is incredible. The first time, my husband forgot to turn it off and he got nervous. They were on it and came quickly. So far, I'm very happy with the service and the personnel that I have interacted with are high quality.

The builder told me about Guardian Protection Services and the system has worked out the way I was envisioning it. So far, so good. There was a false alarm with my son and they made me feel comfortable and helped me out. Their response time was excellent and they're very courteous and helpful. Being a first-time homeowner, they've also assisted me and gotten me through.

We built a house and Guardian was our option. ADT came literally the day we were moving in but we told them we were good. Guardian's customer service reps have all been fantastic. They were friendly and thorough in helping us get to know our system. They always came at a good time. It’s convenient. They were pretty close to the hours that were set for us. One time, the rep was even early. I'm impressed. I really like the features of the Guardian system. They cover our needs. I like that there’s a button for the separate emergency unit. That’s cool. I also like that there is a distress code. So far, it’s been great with Guardian. I am feeling secure especially with three little ones. I know when the doors are being opened and which one is. I highly recommend Guardian.

I saw Guardian at a home show and the rep I had spoken to went over the price and what they have for the plan. I signed up and I got myself walking to a contract half the deal. I only had their service a couple of months and the security system does what it needs to do. The smartphone features work and I use them every day. I use it to turn on and off the system. In addition, they care about their customer service. If anybody wants an alarm system, Guardian Protection seems to be okay.

Guardian Protection Services has an amazing system and the contact that I have with their employees was nice and comfortable. Their installer Angel was very informative and to this day, I can still call if I'm not sure with something. He's still very responsive to me and that makes me feel good. Even when I'm testing my unit, the employees were very courteous and I'm having a good experience so far. Also, I like the features and I think they are making a difference, but I'm not happy with thinking that somebody is peeping on my camera. I think I'm being watched in my house and that makes me second guess. Other than that, their prices are very competitive and I'd definitely tell my friends to try the system.

We were researching security systems back at our old house and I heard good things about Guardian. I went to talk to one of their representatives and he explained how we can use it, what the services were, and what services we could take advantage of. He wasn’t pushy if I wanted certain things. He explained what the cost would be and the cost efficiency. It was the fact that they weren't going to charge me a ton of money to put it in that I initially went with them. I had a good experience, so when we moved, we kept them.

Everything's been good so far with Guardian Protection Services. I feel more secured with it compared to the previous home security system I had. Also, the representatives from Guardian answered all my questions and showed me the system.

I was happy to say the least to buying a new home. When I setup with a representative with Guardian for their services they sent Sammye **. He sat down with my wife and I explained the services Guardian provided. I am a network engineer by profession. After going through our options and writing it down. After contacting Mr. ** after the installation I noticed that the Smart Panel was in the wrong room and also I was missing a outlet I paid for. After speaking to Mr. ** after several attempts I informed him that what we signed off on the diagram is not the same as the work provided. Mr. ** in return blamed LENNAR. I was so frustrated going back and forth with him when in our diagram showed that our system was in the wrong location and I had no outlet for my router after paying for one.

Guardian Protection Services has a good alarm system and I've got it now. It's better than the one I had before. The installation was good and the installers were professional and did great. The quality of the equipment that I got was good. The smartphone app was actually very good and we use it well. I called back a week ago regarding the payment because I had signed a contract for six months to pay $54.79 each month, but on August 18 they charged me $61 and some cents for the first month. I called back a week ago regarding the payment and the customer service rep tried to help me. She said that my bill of $61 plus was only for one month and it would be $54.79 for the next month, so I'll wait and see what they will charge me for the next month. When I didn’t have the Guardian protection service yet, I wasn't sure what to do with my home. But since having it in our home, I feel safe and I'm sleeping better, and I've recommended it to my friends.

We've been with Guardian for three years now and we had them at a previous address. We liked their price and we purchased the system through a dealer. The installation wasn't a pleasant experience though. The technician wound up putting the outside camera where he thought it would be best and not where we wanted it. So they're going to come out and re-do it. Unfortunately, they had to reschedule a few times. There's an issue with the technician. Other than that, we definitely feel a little better having the system and I really put that much trust in it.

We were with Monitronics before we changed over to Guardian. A Guardian rep came over and said that they would take care of whatever is left in the balance of our contract with Monitronics when we switched, but the problem has been dragging on. Monitronics is still calling us and telling us that since we’re paying Guardian and not them, they're going to send collection soon. They're not canceling our system until the balance is paid up. So I called Guardian and they told us to take care of it. We told Guardian that if we're going into collections, then we have to go back to Monitronics who is right now having us on the hook. We just want to be with one system and be done.

The installation of my Guardian system was good. The technician was really nice and he explained everything to me. He answered all my questions. Everything that I would want is there. However, I keep getting that something with my front door and window is malfunctioning. When I open the door it’ll keep saying, “Front door open.” It’s like the door’s been open all day. And it’ll keep going on and on and on. Yesterday it did it three times. They told me maybe it could’ve been because they were old sensors, but I’ve never had a problem with it. They said they were going to come out on Saturday and they never came out. I’m going to call them and ask them.

We bought a house this summer and took over the Guardian system that the previous owner had used. I had an alarm go off last weekend because my mom went in the house and she didn’t realize the alarm was armed. Guardian Protection called in less than a minute. I felt like it was super quick and they went through the steps of securing the house and made sure that everything was okay. My husband is deployed and I got two babies so the system makes me feel a lot better with him not being home. I feel a lot safer with having the security system because before having the security system, I was more hesitant to look into it myself when I hear something. I would invite anyone who is looking into getting a system to check Guardian Protection Services.

I had problems with both of the home security system that I have. Guardian told me that whatever the device was on the phone that burned the unit that I had, they tried to upgrade it. That was the feel that I got. I still had some difficulty and they had to come out two or three different times. Something's still wrong but I didn't know what it is. Someone who knows more about the operation of the unit needs to look at it and tell me what's going on. The service people that came out were unable to do anything right then. They called the one who installed it. He came out and reprogrammed it and he got it working fairly well.

I've used ADT previously and, so far, I like the Guardian really well. The newer tech with the phone and the key fob is nice. The rep who sold it to me was really good. He contacted me again to make sure we were happy with it and if we had any questions. We had a little issue at the very beginning with our motion detectors. They were, for some reason, setting off. He promptly took care of it for us. He placed the different stuff in there so that it wouldn't do that. I got along great with him. The installer did a good job too. He was in and out very fast. Calling back up to the actual monitoring service, they contacted us so I didn’t have any issues with them.

My parents have always had Guardian for a very long time. Guardian has been reliable for my parents so I went with them in the long run. I contacted them before we even moved in about three months ago and the reps were helpful. I like the Guardian app especially because I travel a lot for work and so does my husband. We have people stopping by to feed the animals and we are able to see what kind of activity has gone on. The quality of their equipment is good and none of the alarms have gone off because we haven’t had any incidents. Guardian is easy to use and reliable and I’d definitely recommend them.

The Guardian Protection salesman did a good job. He met me and got me going, but there's a little bit of pressure on his part. Also, the installers were really good and were awfully cordial. The smartphone features work all right and I use them all the time. I also got a sign put in front of my house as a deterrent. I’d get out and get it installed without the system just for a little less money, just to have a sign. I’m paying a pretty good number on a system for a five-year basis. Now, they’re locking and they get all the work, so I’m hoping for the best.

I took over the alarm monitoring system when I purchased our home. The system was already 7 plus years old and we had to recently switch to a cellular device add on due to eliminating a landline. We were customers... Paying customers since 2010 prior to this. Ever since the "upgrade" we have had an extreme amount of false alarms. The alarm goes off indicating a door has been opened. We immediately punch in our code and several minutes they call to obtain the password. Unfortunately we can't always answer so they call the police.

Everybody at Guardian Protection Services was very friendly, very helpful and very informative. They also explained everything like they should and I was very impressed. The installation took a little longer but the people who installed the system explained why and walked me through everything. They troubleshooted and it was very good. I have a son with special needs so I have the camera in my home. That's very important to me and the other places that I used could not do that for me. Then I have the intercom system which I like and it all ties in with the doorbell. I also plan on adding some features like another camera.

Guardian does better compared to my previous security alarm. Their sales associate explained to me that the system lets me see on the phone if a person I don’t know comes in. A guy and a girl did a fine job connecting everything and explaining to me and my wife how it works. So far, I can use its features on my company telephone, as well as on wife’s phone. Guardian Protection Services is good and one of my daughters has one.

I corresponded via email with someone from Guardian who was handling the account for the house that we bought. He took care of everything over email and digitally. There also was a person who came and updated a couple of things. He was knowledgeable, professional, very nice and knew what he was doing. The features offered in our system are on par with everything else I've seen and I like their smartphone features. I use the Total Connect app but I wish I could use the Guardian app because it looks nicer. I also like the idea of cameras which Guardian has and the cost is worthwhile on there. The performance of my system is very good but it's a little sensitive. I have a large dog in a kennel and that sets off the glass break sensor in one room. Other than that, I'm happy with the system and I feel safe having it. It's been a hassle-free experience with Guardian.

We had Protection One previously but I like Guardian Protection Services better because of the features that we didn’t have before like the remote control which is pretty handy. Also, they are $5 cheaper. The installation team was super. It was simple to switch over because most of the equipment was left over. In the beginning, they owned the equipment from Protection One so there wasn’t much change. It’s a good deal.

We have a business that we bought, so using Guardian was already an existing contract. Their customer service representatives were very professional. They called and we changed over the account from the previous owners to ours. They had a guy come out and reset everything. He also gave us a quick tutorial on any prevention for people that try to get in or the special codes that we could do in turning off the alarm and it was good. It's only been two months and we're still trying to get things straight with the business. I know where all the sensors are and they're in the entryways. I also feel secure that if something does go wrong, things will happen in the right way. Overall, I feel very safe having Guardian Protection Services.

I've had few security systems in the past. We moved and chose Guardian as our security system provider. Their sales rep came to the door, I spoke to them for a little while and it was good. The installation went smooth. But there were a couple of equipment mix-ups in terms of what I was supposed to get. And then they put it in another truck. They had to get with the tech and bring the stuff to my house but it wasn't a big deal.

Guardian was protecting a number of homes in our neighborhood so we thought we'd join the group. We talked to both the salesperson and the installer. Their rep handled my situation well. He explained how the unit works, how they set up the system, how they programmed it to work and how to activate and deactivate it. The installation was great too. The lead tech and a new person who was starting were there. They did a good job explaining to me why they did what they did. The features of Guardian were also what we were looking look for in a security system. We've only had it a few months and haven't experienced any problems. The reason we got the system is in the winter time, we're going to be gone and the system is a good thing to have. We're new to the neighborhood, so we weren't sure. Guardian satisfied the need we have for security and if somebody was looking at it, I'll tell them to try it.

We met with somebody from Guardian to go over the features and choose what we wanted. They were very knowledgeable and it was a good interaction. Then I called customer service because I had an issue and they scheduled an appointment for a technician to come and check it out. Customer service handled that situation in an appropriate way. They were prompt and they said what they needed to say on the phone.

Dimitri called me and he was really nice. He told me I got the Guardian system for free so that was my favorite word, "free". I like the system so far, but I would like to have the camera. Overall, my experience with Guardian has been great and I'd recommend their service.

Guardian Protection Services is terrible. The customer service was awful and everything they told me was a lie. When I built my house, they told me that I’d be able to use my indoor cameras that I had from ADT. I came out here and they’re not compatible and it didn’t work. I also had a previous thermostat from ADT and they wouldn’t let me use it. When they came out and hooked theirs up, it blew the fuse in my furnace when they left and they didn’t even know about it. I had to fix that myself. They credited my account for it and didn’t let me pay my bill for a month. They are the worst I’ve ever had and if it wasn’t for the 5-year agreement and $700 cost to get out, I would definitely go back to ADT in a minute. I would tell my friends to go to ADT.

I was with Vivint initially and I was very happy with them. However, a representative from AMP Smart called for Guardian Protection Services and he gave me a price that was less than what I was paying Vivint at that time. That was a consideration for me being at my age and on social security. Also, I'm 90 years old and legally blind. I have a hard time even working with that small control system that Vivint had and the representative from AMP Smart showed me a control system and he said there would be no charge to install it.

I have Guardian Protection Services at another location and I was satisfied with it, so I got another one. Their reps answered my questions and I already knew what to do the first time around so there was no need for the install tech to explain much to me. He was good and very knowledgeable. The features offered in my system are great and the quality of the equipment is up to date. The Guardian people are really prompt and they tell me right away if something is wrong. The security system is also working well.

The Guardian rep came one evening and went over everything. I would like to also have a camera out front, but I'm not going to spend for it right now. I was using the app until my phone messed up. My phone is still not working right so I'm going to have to get it back on somehow. Guardian is a little better compared to the last company we had, but when I was out of town for a week, I called to let them know and all I got was a recording. So, after about three calls, I gave up.

I'm using Guardian Protection Services as my home security system and it's been good. During installation, their rep was there for about an hour and a half and we discussed where I wanted to put the camera, box and the main box. I asked him for some suggestions about what other people did. After he was finished, he showed me how the online system works and get the app working on my phone. All features were good and I can access everything on the phone. I need to change the alert on my phone so I won’t get so many. It doesn’t go off every time I get it, only when I go in and check. The outside camera works well. It also helps since I have a teenage daughter and having an experience with delivery that I did not get, I could use the camera to tell if they actually sent it or not.

My husband and I were with Guardian from April 2014 until recently selling our home in June 2017. Prior to selling, my husband contacted Guardian to remove the auto bill pay and make them aware of our situation in moving and not continuing the service. They asked for the new homeowner's information in an attempt to continue the 5 year contract. We did not have the new homeowner's contact information, so we referred them to our Realtor, who in return gave them the contact information. The new homeowner never received a call from Guardian and opted with ADT for the services. As a result, my husband and I were stuck with a bill for $884 due on September 2nd to satisfy the remaining five year agreement.

I have a new home and I decided to try to test out Guardian Protection Services although I’ve had other providers in the past. Their representatives have been good and the technician who did the installation was great. He knew what he was doing and was able to walk me through everything. I’d recommend Guardian Protection Services.

I previously had the Protection 1 security system for a couple of years, then Guardian Protection Services came by and offered to take over. The security service of Guardian was a little cheaper and the sales rep answered all my questions. But when I called Protection 1 to confirm that I had written them a letter, they found out what Guardian was charging and they said that they could have done it cheaper. So, I called Guardian back and told them what Protection 1 had said.

The technician who installed Guardian Protection was really nice, professional and did his job. I had a different home security system before and Guardian is a lot better. But it’s a month now and nobody sent me signs and stickers. I don’t know why I don’t have it and it’s not okay. The sales rep told me he was going to send it in the mail and I’m so busy that I never called him. But other than that, their smartphone features are easy to use, especially for my kids. Customer service is really good too. They even called a couple of times asking how it's working.

In my store, I have been using Guardian Protection Services for two months. Installation went smooth. The system is good and I keep receiving emails if I need protection. The system protects us and it has been a friendly experience.

The technician that came from Guardian was very professional. He showed us how to use the system and how to utilize all the features. Even though my husband isn't here right now, I got the alarm on. I love the quality of the security system and it makes me feel safe. I have recommended Guardian to a friend.

Guardian was introduced to us through our Ryan Homes who we build our house with. The sales people I dealt with were very professional and they were fine. Guardian offers pretty much anything that you want. We find all of the features in our system necessary and they seem to work well so far. The smart phone features are very convenient too. Overall, our experience with has been positive, easy and simple.

Guardian's equipment are perfect. I relocated and when I bought my new home, Guardian Protection Services was already installed in the house. I kept the level of security that was already there. I'm happy with it and I feel good. My interaction with customer service has all been perfect. I would tell my friends to talk to Guardian and look into it.

Two guys came to my front door unannounced and said they need to switch out the box on the wall. My other company, Monitronics, has supposedly gone out of business but I found out later that it wasn’t true after all the damage was done. The two installation reps took the other equipment from Monitronics out and left it with me. I let them do it because they knew what they were doing.

The Guardian supervisor came out. I didn't know they were going to install it on that day and it was 8:00 at night, so they didn't finish until 11:00. However, the installation was smoother than what I thought and the guy who put it in was professional. I didn't like ADT, and switched from them. Guardian's hours are better, too. Also, they contact us immediately when things go wrong and I liked the technical part of it. Someone attempted to steal my truck base, and I really liked that I could see the back and front yard inside my home from any place I'm at, and I like that the system is recording. The equipment has been good, but the business affairs' lacking a little bit. They're unable to take payment from my checking for some reason. It's been two months, and I just found out. Overall, Guardian could be a little cheaper, but my wife and I liked the system, so I'm satisfied with that and I would recommend it to a friend.

We purchased from Ryan Homes and Guardian contracts with them. Guardian offered their services and it was appealing to us. I talked to Steve, the sales person, and he's a really good guy. He even decided that we wanted to add a cable outlet and he took care of that for us. Then their installation guys came in and got everything all turned on for us. That went well as well and was pretty simple. I like the features that we have now. They're really convenient, especially the apps, and we can expand them too. But I'd like to upgrade by putting lights that I can control with the app. I would also like to add a doorbell camera and the door lock. Other than that, it’s nice to have peace of mind knowing that we got their system. I’m happy with Guardian.

I had a different provider before and they were going to charge me extra to change over. In comparison, Guardian is even a lot better because the system is wireless. Their reps also did everything they said they were going to do. They were very timely and pretty quick. The installation team did good too and they didn't take very long. They also let me know what is and what is not happening more often. Sometimes, I can leave the alarm off or I can put it on. It would tell me what the problem is and then I can go back and look at the panel to find out what's closed and what's open. With Guardian Protection Services, everything is good and I really like it. I would recommend it.

We had an old home security system before, then we changed to Guardian Protection Service, and Guardian's system is the better one. My experience with Guardian has been nice and I liked it a lot. I like the features of my system — I've put in alarms for two doors. The customer service rep was great and the installers that came out were polite, and very good and professional. Since getting the Guardian system in my home, my sense of security has been better, and I would tell a friend to go for it and get it.

Great experience with Guardian thus far. Customer service along with installation has been awesome. Really love the remote front door lock and garage door controls. Geo fence for warning when garage doors are left open have been a lifesaver!

Guardian's got great sales people. I loved Monica and Josh on getting set up and getting the guy to the house and the business to set them up. I liked my experience with the reps on the phone and when they answered my questions to convince me to end up with one of their security systems. When it was installed, the guy from Security Force was very quick and thorough. But he wanted to be left alone, wasn't quite the bubbly personality the whole company has and was not what I expected to show up.

I've used ADT in the past and Guardian is much more sophisticated. What they offered in terms of security, sound, speakers and things of that nature, weren't offered by ADT. I had a home built and it was a new construction. Guardian met with us at the model home. I had a one-on-one sit at the table type of discussion with their reps. They went through the entire process and spent a couple of hours with me. Then everything went as planned based on the builder. Guardian's customer service stayed in constant contact with me. They emailed or phoned to check on the status even when my delivery date of the home was not kept. They would call to make sure that we don't forget to schedule and were always on top of it.

When I went with Guardian, they said they would pay out the contract from the other service I had before. I’m still waiting on that but all else is fine. Guardian Protection Services is a better system and an upgrade from my previous provider. I can use the system from my phone and the computer. Also, a good addition to the smart phone feature is that I could put the alarm on the front door and keep the other two doors open if I went in the backyard. My previous security company was from Texas and there was nobody local to handle things, but Guardian has someone local.

We have been very pleased with the quality of our service. Consumer service is always top notch which we greatly appreciate. Unfortunately, our mobile app hasn't been the most reliable lately which prevents us from being able to manage the alarm remotely.

My wife and I purchased a house that was pre wired with a Guardian system. Once we contacted Guardian it was a fast process, we agreed on a reasonable monthly rate and the tech thoroughly explained how to operate our system.

Guardian was my second home security system and I prefer them than the one I previously used. Their customer service reps were friendly, knowledgeable, and they helped us all the time. The installation technician was good and professional. We were offered the inside camera where it's fixed in a place and it is hooked up but I forgot we had to put another camera in the back of the yard. We didn't have enough gigabytes due to the internet that we have so we decided we'd change the internet company we were with and get more gigabytes then Guardian will come back and do the camera in the backyard. I'd tell my friends that they're good and to try them. to make a try at them and that they’re very good. My experience was easy and good.

I was really impressed by its Good service. The product was very good. I would surely Recommend the product to friends and family. I was wondering if there was some language translator to it then it would have been much better. Otherwise I am fully satisfied with the product.

The service from Guardian has been phenomenal from the beginning. We had great interaction with the customer service team helping select the services we needed, then the installation crew was very professional and let us know how things were progressing and finally, customer service followed up afterward to make sure we were happy.

This company keeps my family safe and secure. The service is first rate. We are please to be protected by Guardian. The salesman was fair and we have purchased additional equipment and services. The installer was professional and personable. Thank you Guardian.

I am really happy with Guardian Protection Services. Whenever I call I also get someone who is happy to help me. My insulation also was good. The young person who came to my home was very good and told me all I needed to know about the system.

I had cameras installed throughout my home. I installed the cameras at a significant charge although I was told by your salesman I would be able to use my cameras from my previous location. I then find out the service charge to correct any discrepancies with the cameras is through the roof. Had the service call charges been explained when I inquired about installing the cameras I would have looked elsewhere!!

The installation went very smoothly and the follow-up service is responsive to any questions I may have as I learn the system. I enjoy the ability this system provides for me to monitor my home from another city. I would highly recommend Guardian to my friends.

The staff and representatives at Guardian Protection Services are polite, professional and knowledgeable. I recently had a problem with my WiFi and SkyBell. The representative from Guardian immediately knew what the problem was and how it should be resolved.

Salesman and installer were both great. Very honest on pricing, no hidden fees or taxes, system works great, the app works well. Very pleased overall with the system. I made one call to customer service, the call center was in the USA which was a nice surprise. HIGHLY recommended.

This is the second security company we have experience with, the first one being at our old house. Our new house is newly constructed and the company who built that house made it mandatory to go with Guardian for a minimum amount of time before we could switch, which was disappointing, but not enough to not have a security system in place. Just take this with a grain of salt since we're comparing Guardian to our previous security company. Also, it's important to note that we've been living in our house for roughly three months now, so we haven't had an extensive amount of time with the system and, fortunately, have not had a scenario where we needed to use it.

Installation of Guardian protection service installers had to make 4 trips to our home to get product right. I talked to lady at home office and she said would talk to her supervisor to get a free month. I got billed this month and it never happened.

Guardian Protection Services is a reputable company. Their customer service rep was very good, and so was this one guy who installed the system. He explained the system very thoroughly and when he left, I was very comfortable with it. It’s a good system and I’m very happy about it. It’s a brand new home so I feel more secure with the security system.

Guardian Protection Services is cheaper than everybody else and that’s what appealed most to me. They gave me a day they were going to install and the installer showed up when they said he was going to. The gentleman was funny, friendly, respectful and everything I would expect in someone who's coming into my home and working with me on this type of deal. He asked me where I would like things to be placed so that he wasn’t just throwing it wherever and he worked with me to make sure that I was happy with everything before he made any holes or did anything.

I recently moved in. I’ve been here almost two weeks and my realtor suggested Guardian Protection Services. I'm still trying to get used to the system but it's good.

Everybody was telling me that Guardian was a bit better than Protection One. The first guy from Guardian came and I told him that I thought I was under contract with Protection One so he said that he'd check into it. A second guy came and took over for the other guy. He was great, showed me everything and changed the system over to Guardian. I told him that the first guy was going to get back to me and he said that they checked it over and I was not under contract. I was also told that if I got charged for this month by both that I should get ahold of Guardian and they'd reimburse me.

My experience with Guardian Protection Services has been terrible from the very beginning. I just had a new home built. As part of the building process you meet with various vendors to select the options that you'd like included in you new home. Guardian was one of those vendors recommended by the builder. When we met with the sales associate from Guardian he seemed very unsure about everything. We assumed that he was new and continued with the appointment. We choose the services that we wanted, received a quote detailing the cost of those services and was told that we'd receive the paperwork electronically. When we received the paperwork, there was a $1200 discrepancy between the amount that we were quoted and the amount that was on the contract.

We used a different home security system before that is comparable to Guardian Protection Services. We have a new house so we have a new provider. The gentleman from the installation team did a good job, and I was happy with his work. I really like the Smartphone feature as it's been very useful. The system that was sold to us worked as designed, but I certainly would like to have a larger ability to see videos on the Cloud.

We've had Guardian system for three weeks and I love the features. The Guardian reps are very responsive and helpful. Plus, the technicians have been wonderful. We had to have two installations because we didn't have the Wi-Fi, so the tech had to come back out last week, and they were very good. I'm on a house that has four levels and so the keypad is at the bottom level which happens no matter where you are. I remember when I had ADT, they gave me a complimentary key fob because I want to just press the police button real fast. But you don't have a way to do that if the control panel is way down the bottom level. So I had to pay Guardian $90 for the key fob. Although we do have the electronic feature with Guardian and everything can be done via our phones, which is fantastic. I feel satisfied with the system. Everyone in the team has been very thorough and everything is perfect.

We've had Guardian before and this time, it was part of our home package. We had the sales team as we were buying the house and the experience with them was fine. The guy who set everything up was very knowledgeable. The only thing Guardian can improve is their old keypads with numbers on it and update it to a touch screen interface. But other than that, I would recommend Guardian Protection Services.

I won Guardian as the second prize in something I registered for and I like it. The installer was good, did the installation the first time, was very knowledgeable, and helpful in letting me know and making sure that I understood. I’m very satisfied.

I’m having difficulties with Guardian's product. It’s going to be a month and a half and I still haven’t got half of my equipment. When they came to install the unit, they told me that they were sorry that it was on backorder. There was a shortage and the lady said they’ll give it to me at the end of the week. Three weeks went by but they didn't show up and on the fourth week, I started calling. To top that up, I have no paperwork, just an electronic email that I signed. I also didn't have their number so I went on the web searching for it. I wound up finding it after I called five security system companies and I didn’t exist in their plan.

Guardian Protection Services was my first personal home security system for my first house and I have a positive experience with them. Their reps were fine and the installation was good. I use their smartphone feature and I have no negative comments about it.

Guardian was associated to our builder and so we got their services for home security. We had the system installed this year and I'm extremely happy with its features. I can control the door locks and everything using my phone. Customer service has been excellent too.

The customer service with Guardian has been great. Flo was wonderful. And my husband had a good experience with the person who installed it. We haven't used the alarm yet and we are going to be calling. Somebody will coach us on the phone to make the alarm so hopefully we’ll have a good experience there. But so far, everything’s been great with Guardian.

So far our experience with Guardian Protection Services has been good. It's the first home security system I've had. The technicians did well during the installation. They knew what they were doing. I have got their guy coming in here because they said the signal is not good enough here. I'm hoping he comes at the right time, so he can explain to my wife how to use it because she tried it once and I already had the police come by. When their guy comes, I'm going to have him see about the smartphone features because I've been trying to get it onto my cell phone and I haven't been able to for some reason. I want to see what it is. I was looking at the idea of putting a doorbell on the backdoor because the front doorbell gives me a view from the corner to further down the road, which is good because if anybody comes around, you can almost tell which way they’re leaving at. I'd recommend them to my neighbors no matter what.

I was with ADT for four years and they charged me for everything. Plus, their personnel was rude. Guardian Protection Services does better. The person I talked to and the installer were nice. The installer also explained everything to me and when I had a little bit of trouble on the first day, the technician fixed it quickly. There was something wrong with the panel the time it was installed and so he replaced it. He burned a couple of hours there. Guardian also responded quickly when something happened at home. We got surprised since it only felt like 30 seconds. Guardian is a very good option. It's only been a month and a half and we already got what I asked for.

I had a positive experience with Guardian. The features they offer are good. They have optional features and I chose a few. On the other hand, their customer service has been wonderful. Being new, they’ve helped me, walked me through the paperwork and new account issues. The installation team was also very helpful and thorough in what they did. I felt very educated and comfortable with the system, and I’d tell my friends to give them a try.

Guardian had an independent contractor, AMP, that picked the right time, offered cheaper prices, and provided a better unit for what I was paying with ADT. It was like I had a system that was 10 years outdated and they upgraded me three years ago. On our street where I live, I bet Guardian picked up half the good customers that have had ADT for well over 20 years. I live in Southern California, close to Anaheim and I was told two gentlemen would arrive within an hour and a half, one was from Utah, while the other one was from Idaho. I couldn't believe how quick they were. They did the installs, and these guys were so clean that they went ahead and drilled into the walls to put the system. They were here till 10:00 at night and that's incredible.

Their sales team is very professional. It was them who set the appointment. Also, the service rep that came didn't force us. He went over the different packages with me. The service has been great so far. The smartphone feature is very convenient, especially if I forget to set the alarm or close the garage door. I'm satisfied with everything about Guardian Protection Services.

Guardian Protection Services is new to me. I only had them for five months now and right now I'm satisfied with everything that I have, everything they did, and the way they did it. Their rep offered everything that Guardian offers. I knew what I wanted because I had an alarm system different from Guardian in my old home. The installation was done before the house and everything has been done the way I wanted it. After buying the system, I came in and my windows won't alarm. They sent a fellow over to set it all up and he was real good. He's the one who explained what I can get so I got a couple of extra features. He also explained how to use them.

I've heard that Guardian is a very good company, and switched to them from ADT. The rep and the installer who came were well-versed. They explained the smartphone features and how to use it. They also knew what needs to be done. The whole house would be wired for protection. But one zone still needs to be fixed and they need an extra equipment to finish things up. It was hard to arm it with parts working, and other parts not. So far, Guardian Protection has been great and very responsive. I'd recommend them. If I could just get that one zone fixed, I would look at the other services they offer.

The person who came explained everything for me well. The people that did the install were good. They were able to set everything up correctly the first time and everything was working. Guardian's customer service is very good as well. I would recommend Guardian to a friend.

Some Guardian guy came and knocked at my door. He was nice and it was convenient to sign up so I did. The guy installed the equipment and showed me how to use them. He was also supposed to install one of my garage doors and the camera for my doorbell thing, but he couldn't. Shortly after that, I had sensors falling off all the time. One of our sensors went off in the middle of the night and I thought someone broke into my house. I had five different false alarms where they called the police because they couldn't get a hold of me. Their techs came out on three separate times to reinstall the sensors and it doesn't seem like their techs know what they're doing. Also, the false alarm going off all the time made me more paranoid having the security system.

Everything's been good with Guardian Protection Services and SFI was the company that has been coming out. They installed and then a week or so later they were supposed to come out to make sure the installation was done properly, went back over anything and took care of any questions I may have had. They've done a really good job. The installer was very knowledgeable, answered the questions, quick and very good at multitasking. Guardian is very good at coming out and taking care of everything. Our biggest concern was we go camping a lot and I didn't want to leave my house unprotected when we're gone or out of town. But now, I feel safer leaving my house. Also, I like being able to activate and deactivate the security system from my phone. I've told several people about Guardian and the $44 a month has shied them away. Guardian is not the cheapest around but overall, I'm very well satisfied.

I was not happy with the whole process of getting Guardian Protection Services. It was offered through the builder and when the technician came to do the installation, we found out a lot of things were left out. There are other options that we should've gotten to protect our home. I called and told them the issue but instead, got the run through of what would be suggested and how much it would. Now it's basically on me to decide on what options to get. I wish I knew beforehand because now we have to pay for them to come back and then to install the item.

The rep was actually great, and did her job. My mother put her on the phone with me and I gave her a hard time to start off with. We were building a house that had a fire. I got the alarm system put in and it really is good. And all the people that I've dealt with are really good. We had a test run when they were there. Then the other day I opened up the door and I thought why it was beeping and realized that it got turned off. One lady told me that I can look at the pictures and just upload the ones I wanted. And I found out yesterday that that's not the way it is. You have to upload everyone you look at. There's a couple of them that are actually on my phone but I was told yesterday any of the other ones had to be uploaded and you only have 40 uploads. I don't like the limit there.

The sales rep of Guardian that went to our house was really nice. The features offered in our system were really good, too. We just had an issue with one of the sensors because when we opened the window, it broke off. So we're still trying to get it replaced. But my home's so much safer since having Guardian Protection Services and I found that they're very reliable and their products are really good. I'd definitely recommend them.

Guardian was working with the builder. I priced other competitors and got the better bang for my bucks with Guardian. The sales rep was very knowledgeable and friendly. He walked us through the whole process of choosing which security tier we wanted in our system. And then the installer came over that afternoon and I had to show him where the security system was in the basement. He went in there and was done within an hour and a half. He showed me the app, registered me for the website and got me squared away. I had an issue with our home networking and they were able to get in contact with me the next day. They set up an appointment to have somebody come and fix it.

My mother was with Brinks all those years and they grandfathered her in for the longest time and then over the last few years they raised her services that she thought it was time to change and went with Guardian Protection Services. When she passed away, I bought the house. I've only dealt with Guardian reps once and they were very helpful. They came out to the house and showed me how to use the system and updated everything. Since the installation was already there, the only thing they did was updated my board.

Furthermore, their installation crew was terrific. However, about a week ago, I contacted them and said that I needed a couple of the cameras that we moved. I placed two emails to them and I have not heard back from either one yet.

We just bought a house and the previous owners had a contract with Guardian and we took it over. My husband talked to the customer service. They emailed him the contract for him to fill it out like sign it electronically and it was pretty easy. They installed four contact points and everything’s working properly. Then I had to call them about the Guardian app. It said that at 3:00 o’clock something in the morning that it was in duress. It had just went through from when they did the installation. The features of the system were good, it's just that we haven’t really gotten into it too much since we only had for a month.

A referral by somebody I trusted led me to sign up for Guardian Protection Services. The sales rep came by and we emailed since then but I got his technician's phone number so I can get an immediate response. The technicians who installed the system were phenomenal and wonderful. They did everything that they could and had to come back at least once so far. It's nice to have a sign-up and to have a camera that others don't know doesn't work.

The customer service rep of Guardian was nice and helpful. The technician who installed my product was also very good. He offered to clean up but it wasn’t a big deal. I just did it myself. The features of their system are good though there were days when I couldn’t get it to work. It still got a few little kinks that need to be worked out but hopefully, I can get that fixed. Overall experience has been good so far.

The young man who came in to install was very friendly, nice and professional. He explained to me what he was going to do and that’s what he did. And he did an excellent job. Then, the customer service reps called me to see how things were going and they have done really good as well. However, I was told that they'd send me a manual to explain all the little icons on the monitor and I got something in the mail from them but it's just another paper.

We're having problems after problems with the Guardian system. We have a constant tampering on one of the sensors. My sister waited for them to come out last week, but then the tech called at the last minute, around 9:00, saying that he was given another job at 10:00 that night, when he promised her that he would be there between 8:00 and 8:30. If they gave him another job, why did that push us out of the time slot that he already promised? That's just bad customer service. It made my sister feel that her service is not as valued as the next person's, saying somebody else's service is more important than hers.

Guardian itself is okay, but the person who goes out to talk about it should be more honest with the customers. We had some problems with the sales. Nothing that the salesperson said was true. He talked us into it and then it was a big mess. We didn't know we were moving over to another company. He told us he was with both of the companies and that it wouldn't affect my mother's credit. He also told us that there was no contract. They told us that they were just going to install some cameras. One of them even asked us, "You guys didn't receive an email saying you guys have free cameras?"

The installer of Guardian was good. He showed up on time, did the stuff and explained everything to us. My one complaint though was when they took off the little kind of covers for where stuff is going to get installed. But besides that, he was polite, valued our time and was very respectful, as well. And the features offered in my system are great, too. I love that we can use our phones and how the app makes accessibility that my husband kind of monitors things. It also gives you a lot more comfort. Where if you forget, you can always turn it on. I would definitely recommend it.

We have Guardian at a new home. It was part of the promotion selling process. We wanted to choose the home security but didn’t want to deal with the aggravation but Guardian is fine in comparison to ADT. The installer was awesome. He knows his job very well and answered all the questions. He also told us that if any other questions would come up then we could give him a call. Everything is great with the system and working out perfect. We just started with them and haven't had any issues.

I heard Guardian was pretty good around the local the area so I went with it. The system is working well so far. And the smartphone features are very useful too, as far as arming and disarming and opening the garage door. Customer service explained everything to me on the phone even before installation. And the technician helped me set everything up, showed me the features and how to use the security system. He was very professional, reliable and knew what he’s talking about. I’ll refer him to friends. And will tell my friends that Guardian Protection has a lot of different features and things you can add to your house for security, as well.

Guardian Protection Services is a bit more costly than the system we have at our primary home but Guardian does have the access via my phone with the WiFi services. It’s good that we can lock and unlock the system when we need to. I enjoy that app. Our system has been working very well and we may get the new feature to control the thermostat through the app as well. It’s great sense of security knowing that I can set the alarm and thankfully I haven’t had any activation issues or warnings.

Guardian's adequate but probably the biggest disappointment that I have in terms of differences with my old service was they gave me the key fobs, but it didn’t have the capability to communicate with the garage door opener. Then, I was under the impression that Guardian could use the existing keypads that I had in the house especially with the new bill that I had, but their system didn’t work with the keypad at the front door. If I walk in through the front door, then I have to walk all the way around to the garage to turn off the alarm.

The salesman of Guardian was good. The guy showed up around 7:00, put the system in and I sat next to him talking to him. He was quick and was done by 8:30. I like the features offered in my system. I use the smartphone features every day to arm the system and before I go to bed every night, I make sure I lock all the doors. Also, if there’s a fire, the system will call the fireman and that’s good. However, one time, the fire alarm went off and it was really annoying. But I called the salesman and he came back out and checked it. It turned out that he had installed it improperly. But he took care of it. Guardian has good equipment and good staff and I definitely recommend them.

I called Guardian Protection yesterday about our alarm that kept going off all the time. I turn it off and after a little while it’d go back on. They got in touch with me over that microphone thing and I told their rep what happened but she wasn’t very polite. She said that I must have a door ajar but I told her that I just got up, turned the alarm off thinking it would be off and it went on and I hadn’t opened doors. They were supposed to send somebody out and so far they haven’t called me.

The reps answered all the questions that I had and the technicians were professional. I use the app and tried to pay my bills but I can't do that on it. I have to do it another way. Other than that, the equipment seems to be high quality and I don't have any issues with it.

I used to have a home security system from Skyline Security Management which was Guardian. We were forced to take it and they had poor salesmanship when they came. They were an older guy and a younger one. They were related to some place but there was no paperwork. All of it came on the computer. I was told they were going to come and put the security in and right after lunch, he would be here. That isn’t the way to run a business.

Guardian Protection Services has been good so far. Their reps were good. I'm happy because they worked with me to set up the system. The installation team was good too. I had one system put on the back door and one in the front door. They got different features however, I got my bell on the front with green and red lights and they're in and out. I don't know what they did and I don't know what to do with them. I need to fix that or they need to show me how it works. Nevertheless, I will recommend Guardian. In fact, I've got a couple friends asking for the service that they have.

Guardian's salesperson was awesome. He was low on pressure so my interactions with him were relaxed. Also, the gentleman who came out for the installation was extremely knowledgeable. He went through what he was going to do fairly quickly. After he got things done, he was very thorough in explaining everything before he left and made sure I understood.

Guardian Protection Services showed up at our door and told us what a better system they had and it was up to date and the old Protection One system was out of date. They said they could upgrade it and give us a better deal and not hold us to a yearly contract. Our contract with Protection One was up in July so we decided that we would go with the month by month with Guardian. Their representatives were very clear and precise. But they were somewhat pushy in their sales pitch and when they came in, they just took apart the existing facility that was put in here by Protection One. The technicians were very good and the installation was very quick and precise. They added more windows than what we had before.

Everybody at Guardian Protection was good. I like the sales guy as he knew his stuff, and the same goes for the technician that came out. I like the features offered in the system I have the basic burg, the video doorbell, and the garage door control. My wife likes the doorbell. It's pretty neat and cool that we can answer our door away from home and talk to the person. However, I've had one malfunction. We're always home, so I don't really arm the system that often, but when I did over the weekend and we left, I got a call that the back door alarmed. They asked if I wanted the police to be sent, and I said, no, it couldn't be as I only left there an hour ago. It was 5 o' clock, sunny, and the neighbors were out. I just said, "Well, if it happens again I'll call Guardian." But it bothered me the whole night. As soon as I got home, I disarmed it, it went on and everything's fine. So far, I've armed it twice, left for a couple hours, and it hasn't come back.

The Guardian reps approached us at our newly built house, told us a little bit about their product, and then asked for our phone numbers. It took a while for us to close on the house and then Guardian called us and asked if we were ready. I liked the way the salesman, Joe, came and told us about all the different security measures that we can have in our house. I also liked that I can get the cameras and I can see from my phone. We did a bit of research on other companies, but Guardian was the best one we found. I went with them because I liked the price. The installation went well and the guy that came here was very nice. He walked me through the process of how to arm, disarm and work the whole system. The features are very easy to use, which is really good.

System down no power: Master Tech Mr. S. ** was very professional finding the problem in my home and resolved the problem in a timely manner. He was respectful and knowledgeable. He was an outstanding tech giving the customer a clear understanding and communicating the issues. Thank you!

We have Guardian Protection Services for our business. We had ADT before and Guardian is a lot easier to use and more user-friendly. Our general manager set them up and the installation was easy and quick. They came in, installed everything and told me how they work and how they are connected. I like it and we feel a lot more secure since it has been installed. The only thing is that they were not able to add any extra people on the device, as far as codes go. I didn't see that I'll be able to do that on the machine.

We’ve had Guardian Protection Services for two months now and we’re doing good with them. We’re unhappy with the other one we had. They kept calling at three in the morning at our son's house. They were calling to tell us that there was a low battery. I told them they weren't calling in our house and they said, "Oh yes, we were." I looked on my phone to see if there's a phone call in and there weren't any. So we dumped them. Guardian is 100% better than them. We’re very satisfied with this company and I’d recommend them.

I previously had a different home security system but I like Guardian Protection better since I have the app on the phone. I'd show it to a friend who would ask about Guardian Protection and he'd really like that. It's impressive in that sense. Also their customer service rep was excellent, so not like "You try the tutorial video" and all that. They handled my situation very professionally. Plus the installation was done very well and the installation team was in and out quickly. Guardian's security equipment is perfect and very easy to use. And I also feel better since the gentleman added sensors in the stained glass doors.

A guy from Guardian Protection Services came to our door once and told us everything would be free, we just have to put a sign in the yard. Their system is okay but I’m not very happy with the people who installed it or the people who said they would get back in touch with me about the missing items that were supposed to be installed. During the installation, the guy who worked told me that he could only put in one garage door in my garage, but it has two. Our agreement said that we would get two but they never put it in and they never called to tell me they can't come to put it in. Moreover, when he installed the thermostat, I don’t think he used the valve or screws or anything. So there’s a big hole on the wall. He also didn’t really ask me where I wanted the doorbell camera. So, now I have to go around, repaint and fix the holes where the old one was.

For the community that I purchased in, there was an agreement with Guardian where there was a discount on the monthly amount for the first 12 months, as well as for being an employee of NVR Incorporated. The installer came in and installed the equipment. He’s a very nice guy. He actually came back two days later and solved my issue with the TV mount. I love the features offered in my system. I love that I can open up my garage door, control the thermostat and lock my whole house pretty much with my phone on the app. It’s very convenient. It’s also nice knowing that when I leave the house every morning that it is going to be secured. If there is any break in, I’d be notified by Guardian. The neighborhood’s kind of off a beaten path, so I feel pretty safe in the neighborhood itself.

I recently moved into a townhome and I had a concierge of some sort. He told me all the capabilities that Guardian had with having the weather on there and the app where I could disarm/arm it. Also, for me, the big thing is the price. The technician was awesome, very friendly and helpful. He walked me and my fiancé through how it all worked through all the different features. He came out a couple of times because the first time, he had to come back with a box to install. He was perfect and it was a really good experience.

The rep from Guardian walked us through the program and didn’t try to upsell anything. He was courteous and seemed knowledgeable, too. We made an appointment for the installation prior to moving in and they were there the day of the closing. The initial person who came in to do the installation had a lot of problems in getting the security system to work properly. He called in another group that was working relatively close by. There were different programs for different internet providers and after a while they had figured out that they had the wrong program installed. But once they figured that out, the rest of the installation went smoothly.

Guardian is my first home security system and I have a good experience with them. It was offered to me on my home security visit and a good deal. Their representatives were excellent and the installer, who came out after I moved in, was great. The installation was explainable and easy. However, I thought that the windows were included in my package deal, but they were not. Other than that the system has been awesome and everything works perfectly. I use the smartphone feature the most and it is cool. Their equipment is high tech and it's easy to monitor and deal with it.

We've had a different home security provider before and Guardian is better. The features offered by them was what got me to change from the previous system. I've had a problem out here for a work order because apparently there's some issue with the connection but the customer reps handled that problem just fine. Guardian could have a couple of added options to control some of the light functions in the house instead of just the thermostat and the door locks. Also, it would be nice if we would be able to pan the surveillance cameras left to right, up to down while we're watching them. Nevertheless, I've only had it a couple of months and so far, the quality of their security equipment and the smartphone feature are good.

We were about to leave the house when somebody knocked on the door. And then once I opened it, it was the alarm people. My wife was talking about it and we wanted to shop around and see what the deal was. So, we let them in and the rep started talking to us and convinced us. We got the security system and the technician did a good job at installing it. When he was done, he told me how to use it and he went through everything. I have two existing cameras in there before and now I was thinking about using them and taking away some of the features that we have and using the cameras instead. Overall, the quality of the Guardian equipment is good and I feel protected. I'd tell my friends they should get it.

READ CONTRACT WELL. During the sales process, I was told that this contract will be for 24 months. It seems fair since most contract are for 2-3 years. When I tried to cancel 2 years later, I was told that my contract was for 60 months. Who in the right mind will sign a 60 month contract? And in order to cancel, I have to pay $2000 plus for the rest of the contract. I ask to see the contract, and a poorly written, illegible document was provided (In this day and age, a red flag should of went off, if a company continue to use a poorly written, illegible contract - maybe they purposely did that so consumer can't read anything).

I have Guardian Protection Services because I like to feel safe. The installer answered my questions and he told me what to do, what they were doing, and where they were doing it. I like the system's features, and Guardian is charging me less.

The staff of Guardian Protection Services are professional, prompt, and informative. Bonnie, their salesperson, was amazing. She made sure that she communicated everything that the system would do for us. She also helped us to identify where we should have things, including the speaker systems, placed strategically throughout the house. Compared to our last installation which was in a smaller place, this one made it a bit more difficult for us because we didn’t know where to put everything. Bonnie gave us the information and was willing to share.

Guardian was already installed in the house that we were purchasing, so it was easy enough to set up and keep going with the account. I called the customer service center and they were able to assist and add the services I requested to my account. The rep was courteous, very efficient and handled the situation very well. The installers arrived earlier than the time frame I was given. They installed everything and spent time showing us how to use them. So far, everything seems easy to use. It makes me feel safer and more secure. I'm happy to know that I've got somebody monitoring the house when I'm not home. Also, I have the app installed in my phone and it's easy to use and very convenient. Guardian Protection is a professional company that's worth the time and investment.

I moved here 10 years ago and there was 5,000 occupancy then. Now we're at 30,000. The town is growing and I'll need a security system eventually. The rep from Guardian was very good and very helpful. She came over and walked me through the process. She told me what to expect and it was pretty cool. I was able to call her back with a question when they came to set it up and she was very responsive to it. She was very polite and very personable. The installer was a few minutes late, but when I called him, he was very responsive on the phone and apologized because he was at another house. He was very polite when he came in and gave a great explanation of everything.

When I moved in the house, there was an old system I knew nothing about so I upgraded to Guardian Protection Services. The guy who talked to me about the system and the guy who installed it were very nice. They have very good customer service as far as showing me how to work it. They helped me download the app and walked me through and now I know how to use it. We travel and it’s definitely a blessing to me to not worry about anything when I leave. But I'm upset with them because they were supposed to come back to hook my cameras and they haven't called. They said I didn't have enough WiFi for the cameras to work so I got the highest internet I could get. And then the next day, he said he was going to come back out but I haven't heard from anybody.

A salesperson from Guardian Protection Services was doing door-to-door. He was awesome, and I loved him. I got the cameras. The installers were also helpful but when I first got the system, I wasn't satisfied with it. I didn't have enough cameras. The customer service reps took care of me and they actually called me back and worked with me. So far, the quality of the system has been good.