Guardian Protection Reviews

Dave was professional and courteous in his workmanship and explanation of how the system functions. He explained the various options for placement as it pertained to our use of the home. He also helped downloading the Guardian App and showing us firsthand how it works.

Guardian is the fourth security system provider we've had, and they've been the best. The installation took a couple of hours and it went smoothly. We went with them owing to their price, but the service calls were a little overpriced. They don't have local repair people, and the ones we had to do the repair came out of Lubbock. The people were nice and professional, though. Overall, I would recommend Guardian.

We decided we needed a security system, then we contacted Guardian and went with them. Dealing with their representatives, as well as the installation, went absolutely fine. The installers were professional and they cleaned up after themselves.

Prior to using Guardian, I had a different home security system provider which did some type of upgrade to our system but we were never really connected for a whole year. Then, I did a five-year contract with Guardian and found them to be much better. We are probably around midyear in our fourth year with them and I feel secure having them. I have the app and if my son comes into town and I’m not at home, he could always call me and I can disarm the system through my phone, which is a nice feature. I would recommend Guardian.

My son mentioned Guardian Security as one of the outfits, and I decided to talk to them first. Their rep came out and I liked what he said. Although they were not the lowest, they were reasonably priced. I had the system installed about seven years ago and the guy who came out did a nice job. Everything, including the motions and smoke alarm, has been fine and I'm very pleased with the service. One day, a girl called and said the battery was going bad. I like her. She sent me a battery, and Guardian billed me. They trusted me that I was gonna send them the money. I put in the battery, and it went fine. With Guardian Security, I feel very comfortable leaving my house.

I’m a customer of Guardian since 2007. This is my third property, and I’ve been using them ever since for each one of the properties. I've had an excellent experience with their reps so far. I have external cameras, doorbell camera also and another one inside the house that you can see in your cellphone whatever is going on in the house. There's no problem with the quality of service and the attention in the details, etcetera. Guardian should keep on trying to make it as best as they could every time, every day. And they are doing it, they are working on it.

When we spoke with Guardian's reps, they knew what they were doing. Also, the installation experience was great. I had a different home security system and I didn’t like the buzz or bell thing. It was too loud. We use the Guardian alarm system and we haven't called anybody, so we're good.

Guardian Protection Services has the telephone app where we could operate the system when we're not at home. We have one camera as well as the remotes, and everything was fine with the installation. When we have a problem, they come out and fix it in a timely manner. For a while, we had a problem with the keypad, and they replaced a sensor. My interactions with their reps were wonderful. I like Guardian and I've referred people to them. People should get it.

I used to have ADT then I went with Guardian and got better value. They gave me a few more pieces of equipment on installation. The glass-break detectors were a nice touch. I have those at some outlying areas of the house. The central placement of the ADT system was a little out of date but with Guardian using similar products, the system could be upgraded without having to change out a whole lot of things. It was mainly some minor upgrades, like the glass-breaks and the placement of the motion sensor, which they moved to a more advantageous position in the living room. Besides that, Guardian's reps are incredibly prompt when the alarm goes off. It takes me more than 10 seconds to get to the pad, so it would usually give me a call. Technically, it’s an inconvenience but it’s a good one. I would recommend Guardian.

Years before, we had a break-in and needed a service. Guardian Protection Services seemed to offer what we needed at a price we could afford. The system makes us secure when we leave and we feel very comfortable with what we have. We're very pleased with the service and would recommend Guardian to a friend.

I've used Guardian Protection Services on both my houses and the whole thing was easy. The installation was quick and the installers were able to use some of the stuff that was there before. I like having the key fob to be able to turn the system off remotely. I also like being able to use the app on my phone to turn the system on and off.

Everything is going fine with Guardian Protection Services. Their representatives have been great. All the time, they've been courteous and they give undivided attention. I'm coming up on my five-year contract. And I wanna make sure they give me either the same price or a good price because I’ll be looking elsewhere. I've already recommended them to a few people.

The builder offered Guardian and it seemed to be a simple solution. A gentleman came to discuss where we wanted to put all the different types of pads and the keypads. It was a professional interaction. Also, they offered everything I needed and the features offered in the system are fine.

Took me taking to social media to be able to remedy my issue. Shame on this company. But since I'm under contract I don't have a choice but to stay with them. At least I now feel secure in my home.

I had Guardian before and then we had somebody that came in that really sold us on what we felt was a better system. The system was okay but then they were bought out and I wound up going back to Guardian. They took over my old system, which it's not one of the newer systems. The overall quality of Guardian is good and it works properly. However, I'm having a little bit of an issue with a sensor of the alarm system that they came in and fixed, and that I think I can still get fixed. It's not a big deal. There is also an upgrade to the system, which I am thinking about looking into at some point. They have a different pad. Moreover, they're very easy to work with. When I call for service, they get right out here. I'm satisfied with Guardian and I'm not gonna change any more.

When we purchased our home in Florida, Guardian Protection was already installed. We weren't over the moon about an alarm system, but decided to give it a try. The tech came out to our house, showed us how to use the system and then left. For two years things were pretty good. We didn't have any major issues, and the alarm seemed to work well. We called to discuss getting video monitoring set up, but decided against it at the time after speaking to the woman over the phone.

When the salesman that came to the door talked to me about the security system, I liked it well enough to go ahead and go with them to allow them to come in and change out the existing system. The Guardian system was more advanced, and I like it better. The installation went very smoothly. The last time that Guardian was here, they brought it up to newer equipment, and everything's fine.

When we were building our house, Guardian was the only one that was offered. It’s a little higher-priced than other security systems though, so we're considering maybe switching. The system is also a little outdated. We just got the app with the phone and they just told us about that. We should’ve been told years ago about it. We had to order a new lock for the basement and the tech was the one that told us about it, so if he hadn’t come out, we’d probably still be doing it manually all the time.

Took a weekly to get a backup battery for system, so system was down for a week. The system kept beeping every 15 seconds and drove us crazy. Surely 1-2 day express delivery is warranted. Being without the system up and running was most disconcerting. Does not give me great confidence in Guardian.

Do not use Guardian. They have a million hidden fees! The motion detector was already in the home when I bought it and severely outdated. After a while, it started malfunctioning. Guardian had to replace it because it was old and not working properly. They charged me $50 to update their equipment. Why? I wish they would allow me to cancel, they won't. Be careful of those service calls. They are going to make money on them even though it's not your fault.

We love our security system. Everything has functioned well and we have run into minimal issues that were mostly operator error. Definitely recommend if you are looking for a security system in your home. Thank you!

Guardian is a lot more convenient compared to my previous system. Anytime I have an issue when I call, it’s usually taken care of right away whether we’re going out of town and we need to give new contact information for the week that we’re gone, or we have an issue and we call for service. The reps have all been pleasant. We had an issue with our alarm system and it was a cellphone coverage last month, and when we called Guardian, they were very eager about coming out. The technician that came out was super helpful and friendly. We love Guardian and we feel more secure with them.

My interactions with Guardian Protection Services had all been good. When the system went down and was out of electricity, they helped me reset it a couple of times. The customer service rep handled the situation well. The installers knew what to do. They were in and out. The features work fine and the quality of the equipment is good. Plus, the smartphone features are good too. Overall, the system's performance is good.

We switched from our local Cincinnati Bell because we were getting rid of our landline and I was going to a different company. There were some other people in the neighborhood who had Guardian and had a good experience with it, so we used them and they took over a system we already had. Within the last eight weeks, our carbon monoxide monitor went out. It was getting old and we were getting some false alarms, so we called them and the entire experience was fine. It was a little expensive, but I get it. Every interaction that I’ve ever had with anybody calling or coming here to our house has been very professional.

Comparing Guardian to our previous service, they're like night and day. The reps at Guardian are very helpful, understanding and responsive to some issues that I’ve had. The quality of everything has been excellent as well. The only concern I have is the doorbell camera. It came apart even though nobody has tampered with it and the Guardian technician verified that. They said that it was something from the manufacturer. They put another one in but this one hasn't been in for three weeks and it seems to be coming apart faster than the first one.

We had used Guardian for eight years, and then we were gonna switch to another provider, but we ended up just adding on to Guardian. We told them what we were getting from the other company, and then their rep said that they could do it for less. But they did less than that. We thought we were getting a station in the house with the hard drive that stored our recordings. What we got is a web version where we can see it.

I moved to Fairmount, Indiana and it was just me and my grandson. The house I bought here has two stories and he discovered that the porch was very easily accessible, just by stepping out the window. My sister has Guardian and she told me to call them. They came and talked to me, and we fixed everything. I haven’t had any problems with the installation at all. A gentleman came and did all my downstairs windows, my doors and especially the bedroom windows upstairs for my grandson who would sit out on the porch.

My interactions with Guardian Protection Services' reps were great. The installation was fast and it had been wonderful. The features offered in my system is great too. And everything is working. But when you need to update your information, you can’t do so right away.

I’ve had good experiences with Guardian and feel very protected by them. The system is doing fine and I’ve been very satisfied with it. One time, I had some batteries replaced and the gentleman who came was very nice and took care of everything. He checked the system and made sure everything was working all right. He went out happy and he left me happy.

Compared to my former service, Guardian Protection's pricing is more favorable. Plus, my interactions with their reps have been very positive. They were very responsive. I had a difficult time getting started though and had a lot of technical problems, but they were resolved in a timely manner. The installers seemed to be very capable, but part of the problem was that I didn’t get a complete system from Guardian Protection. They integrated it into the system I had, which complicated the installation. Fortunately, it seems to be working fine and I’ve had them for seven months now. The system's overall functionality and performance turned out to be excellent, and the features are good. They're everything I need. Plus, the smartphone features make it very convenient.

Guardian's customer service reps are courteous. They treat me with respect. The technicians have also been efficient and responsive. One unit that is kind of the hub of it all has had problems, and they have come out and repaired it without any hassle. They've now replaced that unit. Overall, I'm glad that I have the security system. And it gives my wife in particular a measure of sense of security.

Guardian Protection was very proactive. When I called in, they offered me a promotion as a new customer. Their system that was at our house that we bought was a little bit older. So, they updated the system at no cost and I just signed up for 60 months contract. When we moved in, they sent a person to do the upgrade, but the motion sensor was not updated, and that defaulted. So, the moment after the person left, we couldn’t activate the alarm. They had to come back the following week. But was not a real problem. They were very quickly to arrange for.

Guardian Protection's customer service team was nice and informative. The service techs are very knowledgeable. I like them and I like that they actually work for the company. Also, the sales rep was very informative. He’s the one that actually sold me their system. He worked with me and gave me a better discount on upgrading my keypad.

I got a camera outside and one extra doorbell through Guardian. It was cool. At my other house, I had the camera inside the house so that’s a little different than what Guardian had. I just had to troubleshoot my Guardian doorbell a couple of times to get it jumpstarted again. Also, I’m getting a lot of texts from them. I had cut off notifications and I’m still getting emails. I don’t need to know every time a door opens up and that’s what it does with the email. Besides that, everything else is pretty good.

I was disappointed to find out that we pay almost double what most people pay because our salesman, who was a subcontractor in this area, led us to believe that each camera cost an additional $10 on our service. We found out we could have as many cameras as we want, it was just a resolution issue. We are paying $75 a month, based on two cameras, when every single other person I know are paying in the 50's. And I should've been paying $55 a month plus tax.

We bought a new house and the previous owners had Guardian's system. We changed stuff as we didn't want them knowing all the combinations and we had several positive interactions with their reps. Though we had to deal with the difficulty of their four-hour windows, the set up of the equipment wasn't too bad. Their techs were very capable and nice to deal with. Since then, I've been happy with my system. I've also been liking Guardian's smart phone features which are nice when we're out of town.

Everybody whom I've spoken with at Guardian has been very respectful. They try to explain their answer without making me feel stupid. The installers came and explained what they were gonna do. They got permission to draw holes on the wall where they had to and cleaned up their mess before they had left. So far, I love the features that are offered with my system. I also really like the app with which I can control my house from my cellphone. However, we all went out-of-state one time and while we were gone, we got a notification letting us know that our security system had been disarmed.

We moved into a new house and Guardian was the one that installed everything in it so we decided to go with them. Guardian has been great. A couple of times from cooking, the alarm went off and they always called. I've called with a few technical questions a few times and they've always been helpful. This last time, our electronic lock went bad and we had to replace it. They came out relatively quickly within a few days and were able to replace it. The technician checked it and got the mechanism working. But he never checked the keypad and I had to explain to him the keypad was bad. That was when they decided they needed to change the lock because the keypad wasn't working. But it was the little more costly than I would've hoped. If I had done it myself, I probably could've done it much cheaper but I don't know that I would've gotten the same lock.

We had Guardian once before but then somebody told me that they were out of business so we changed over to a different provider. We went with them again and the installation was all right. We've gotten good service so far as well.

My husband traveled and I was nervous about being home alone. My neighbor had a security system, not through Guardian, but I started looking and Guardian's price was right when they were gonna put it into my house. At that point, I only had to pay for the phone hookup and all the equipment came with it. It was something I felt more secure with with two little kids. Someone did try to break in my house a couple of years after we had Guardian. They had tried to get into a door. It would have been the door with the monitor system. My neighbor came home and scared them away. They had gotten other houses on the next street, but thank heavens, they didn’t get into mine.

I had a prior security service wherein we constantly had false alarms and our sensors wouldn't work. I liked the upgrades of service and materials used by Guardian so I went with them. Their installers were in and out quickly and did not leave a mess. They cleaned up well and explained everything very efficiently. We customized our system to our needs and the quality of the equipment we got has been good. The system works very well. Thus far, their reps have been very prompt and quick to respond in a very positive way. Having Guardian has been a pleasant experience and I'll continue to use them.

We had a different home security provider in the past and Guardian is more responsive and quicker. If I ever have anything going off, they always get in contact with me. Their customer service is very good. I never had a problem in terms of the monitoring with Guardian but I've had a problem with the distributor of the system and when they put it in. They were horrible. They connected it wrong and it would short out our phone. They would blame the phone company and the phone company would say, "No. It isn't. It's the people who installed it." It was everyday from the time they installed it until this tech who fixed it came.

The Guardian representative I dealt with was very nice, very knowledgeable, and told us a lot of things. He did an excellent job. The installation of our equipment went well. And the system normally does all right just like now that it's working. We've had a lot of trouble with Guardian. The door lock wouldn't work. The video camera that we had installed worked, then it quit for a long time. Then they never would send anybody out here. We went almost a year trying to get somebody to do something about it. So, I'm not happy with the whole deal.

The battery on my Guardian wall unit ran out. Their techs said they were gonna come out and put a new battery in. I'm paying them $43 a month for five years but then they're telling me that they gotta charge me a $25 service charge to come out and fix the unit in my house. I don't feel really good about that. Currently, I don't have any service. Additionally, Guardian can't schedule me until the 17th and I'm out of town. I told them I won't be back until the 20th. It's been three weeks that I haven't had service but they're still gonna bill me. Their reps told me that when their techs get my system fixed, I should call them and they will adjust my bill. Even so, I wasn't confident that they were even gonna do that. While customer service has been fine, I'm debating around whether I will just cancel and do away with Guardian at this point.

Previously, I had Xfinity as my security system provider. Now that I have Guardian, I've found that they have much better customer service. They also have better technicians who come out to my house. They know a lot when I call for technical support. They’re an alarm company rather than a cable company managing an alarm company on the side. So, having them was a different experience. Now, I have alarms at two different houses and I can see all of them on the app. Guardian's camera works better too and they have appalarm.com so their system is easy to use. It meets what I need.

The service we had during the installation was great. The gentleman that installed our system was nothing but helpful. I may add another camera at some point but I need a call from Guardian regarding my billing. I need to get it corrected and the rep's arranging that. He said somebody was gonna call me.

Guardian was cost-effective at the time I got them 20 years ago. The reps have usually been helpful but lately, I’ve been having an issue getting a replacement part which is for a magnetic target for a sensor. I've been trying to get one for over a month and they sent me the wrong part three times. I’m on my fourth time now. But Guardian has been pretty reliable over the past 20 years. I got a traditional system and that’s what I like about it. I just set it and leave. The quality is suitable too.

The key power was shorting out in the middle of the night. So I was putting my code to disarm the system and it would immediately flip back and try to arm itself. So as long as I was standing there putting in my code, it would disarm and flip over. But then it started randomly putting in numbers and arming itself. Eventually, the alarm did go off. But in the meantime, I had called the 800 number. I was talking to someone and he walked me through everything I needed to do. I had to unplug the system, take the keypads apart and take the backup battery out. During this entire time, the alarm was just wailing. I could hardly hear him. But he was very nice. He told me not to worry and that he was gonna stay right there on the phone until we get it resolved. I was worried that the police would come but he said they wouldn't and that they had let the police know. He helped me through it and got it all taken care of.

I bought a home from Lennar builders and I was told that Guardian services has been installed in my home and I have to sign a contract for three years. When I wanted to cancel the contract before three years, the customer service representative told me that I‘ll have to pay a 750 dollar early termination fee per contract. This was mentioned in the contract and I did not cancel it. In the final year of the contract, I wanted to put a driveway security camera and called Guardian to install it, I was told to put a sign of 60 months contract. I refused to sign and told them that I am not fine with the early termination fee. I was assured there will not be such fee and I read completely through the contract and signed it and installed a security camera. Now 36 months have been completed and I wanted to cancel Guardian. I have been still asked to pay 750 dollars.

I previously had Slomins, and I had an older system and they wouldn’t change it. Since Guardian was getting in preconstruction and stuff was being done, I had them do it. Their system is easy to understand, but the first two guys that came weren’t helpful. They were in a hurry and they couldn't wait to get out of here. I had somebody else that came another day and he was really good. Also, there was one issue a few weeks ago when I didn’t realize I couldn't open my windows ‘cause the guy put the contacts in the wrong place. But I worked at it and opened it really wide.

From a conversation point of view, Guardian's customer service is fine. It's just that it took more than one call to get what I wanted done. There were times when I wasn't getting any good service and I had to call multiple times. My wife was ready to pull the plug. When the guy came to re-establish my connection with my phone line, I never got a bill. Since I made the call and had the guy come here, I understood it was gonna cost me. What it was gonna cost me, I didn't know. What I got all of a sudden is a notice that I owe Guardian for the time he was here in May. I paid it, but that's an issue.

We’ve had Guardian for a few years and it's been a good company. They’ve always worked with me. The system went off on accident and the response time was very good. They’re also very friendly people. I've never encountered anyone being rude. They’ve been very helpful with everything that I've had with or had any questions about.

When I’ve upgraded some of the existing devices in the home and a couple of times when we called out for service, everything’s been really great. Guardian has been fairly responsive and the technicians were fine. They wore badges appropriately credentialed from Guardian. They weren’t just some third party random contractors. The work they did seems pretty solid so that’s good. The items that they installed haven’t malfunctioned in any way that I can tell so that’s a plus. Whenever I’ve had service techs or their evaluators come through, they’ve been very respectful of my home. They take off their shoes or put on their shoe guards so I appreciate that.

We were building a new home and Guardian Protection Services was the provider there. We went with them and their reps were good. Any questions which I asked, they answered properly. So far, their equipment has been working. I'd recommend Guardian to a friend.

We're very satisfied with Guardian Protection. I like the service that I have now very well. I've had very good interaction with Guardian's sales rep. Everything was terrific. As far as the installation, it was good. The guy was really friendly. He seemed like he knew what he was doing and everything went smoothly. We like the functionality and performance of our system a lot. And the quality of the equipment is good. Guardian Protection is a good thing to have to make you feel secure.

Guardian's representatives were great. They were taking their time to understand what my problem was. They were perfect. The features that are offered in my Guardian system are fine, and the quality of the equipment is good.

A friend of mine mentioned Guardian and signing up with them was fairly easy. The rep was nice. The installation was also easy and everybody was courteous. The system does what I want it to do. It's very good and operating it is very easy as well. When the alarms go off, they immediately call and see if everything is okay. They’re pretty on top of it. I like Guardian and I ain't dropping. If I didn't like them, I wouldn't be having them this long.

I have had Guardian since 1990. SafeGuard was the original name at that particular time. I have had some problems lately, but they came out and fixed everything that needed to be fixed. So, I'm very happy with Guardian. The alarms went off and they replaced the smoke detectors, and so it hasn’t gone off again since. Their representatives were always very polite and everything has been fine. I could highly recommend them.

Our experience with Guardian has been okay. In my prior residence, we have Guardian, and then we switched to a different one. And when we moved here, we went with Guardian. I don't like Guardian's equipment. The other system was much more updated. It was a voice panel and a little bit more digital. The representatives at Guardian have been okay. They generally answer my questions. We had a problem with our smoke detectors going off, and they were not very helpful there. It really was a simple matter that they could have handled for us. I guess it was just a simple matter of taking the batteries out of the smoke detector so that we could at least disable them. And they're hard-wired. We weren’t really familiar with them. And I thought Guardian could have handled that situation a little bit better.

I had a rocky start with Guardian Protection Services. Another company was representing them and that company was flaky. But I understand that they’re out of the picture now and things have been going smoothly. The monitoring fee is a little high, which I don't care for, but with everything that I’m getting, it’s probably what the market runs for stuff like that.

So, when we signed on we were stuck with a 5 year contract. We signed on when we built our home. They were so expensive. We tried to reduce our rate. We were told that we COULD reduce our rate and get this great video ring type doorbell but we needed to extend our contract. If we wanted to cancel we would have to repay the cost of the doorbell though. We decided to do it.

Five years ago, a person came by soliciting the security for our home. I listened to what they had to say and it sounded like they were up-to-date at the time technically. I was satisfied with what Guardian Protection Services offered as well as the price. Two years after I had it, I had a problem with them. I should have experienced an alarm and I didn’t. I called in and they said they didn’t even know who I was. At that point, I thought it was a fraudulent operation. I went to the police, I told them that and they made a couple of calls. They said Guardian was a legit organization. It turned out that there was some screw up and I wasn’t even listed as a customer.

We have used other security systems for my previous homes. But when we built the house, Guardian was what the builder recommended, so we went with them. The tech who came out for the installation was phenomenal and so far, our interactions with their reps has been minimal but satisfactory. But Guardian doesn’t have a technician that works for their company in this area and they subcontract the jobs. They did when we started, but they don’t now and it’s been almost five years. So when we had a carbon monoxide detector go out and it was beeping like crazy, it took them two weeks to have a tech come out and fix it. Other than that, the system's features meet our needs and its overall quality is adequate.

Our builder recommended Guardian Protection Services and I’ve had nothing but problems. It didn’t get installed in time, so we had to go with a wireless system. The equipment doesn’t work. We had the doorbell and a camera replaced three times. We have service people in our house probably 11 times, with all kinds of problems. They tried to fix it with free stuff and we got a month free somewhere. And I can’t get out of the contract. So, it’s either live with it or give them bad reviews. So, we’re living with it until our contract’s over. They have to be clear on their service model where you have one year covered and then two years where you have to pay for everything. Even if it’s faulty equipment that they are selling, I still have to pay for it, which doesn’t make any sense.

I had basic service with ADT before and I really upgraded when I went to Guardian. I was okay with ADT and they responded when needed. They would send the police out when the alarms went off. But with Guardian, they try every effort to contact me before they call the cops. I had a monitor that was setting itself off, so I was getting these calls all the time saying the living room sensor was going off and asking if they should call the cops. The reps were very, very professional, and we got that monitor fixed.

I had a new front door put in. Guardian Protection Services came in and put a detector on it. Their reps were helpful and their techs were very good.

Somebody from Guardian came to the door and asked if I want to switch over to them. They offered to install for free, and they gave me a credit card. I was ready to change over anyhow, so I went ahead and let them do it. They’ve been very nice. I have set the alarm off many times, and they’re always very understanding and patient with me because I forgot to turn it off before I lock the door. They respond very, very quickly. They’re on the phone before I can get inside the door. I feel very secure with a system in the house. All I have is a pad on the wall and remote, and it is easy to work.

Great from initial call to installation. Rebecca ** who was my sales associate has been with the company for 9 years and was amazing. She was polite, knowledgeable and really took the time to explain the packages and schedule the installation. The installer Chidi ** was running a little late and called me well before the expected time to inform me. Continued to keep me posted when he finished the previous job, and as he made it closer to my place which was an hour away. He was great. I now know why he was late, it is because he really takes the time with the client explaining everything he is doing and then setting up the keypad to the app and not leaving until he knew I was comfortable with everything. Great companies are built by great people and I am sure these two are not the only ones with Guardian Protection,. Would definitely recommend their service to anyone who needs an alarm.

I had sensor alarms going off for no reason. Manny ** came to my home and performed an in-depth analysis of my system. He replaced sensors and batteries and assured me that the items he replaced would resolve my concerns. Manny is a genuine asset to your team! Thank you. Michele

When the system was installed, the installer was very nice and he walked me through everything. I also have a medical alert button, and he showed me how it went and how to work it if I want to use it as a watch or a necklace. I’m hard to understand things and he asked to sit down and really took his time with me to go over that stuff. He came back twice to work on the system because he said there was something wrong with the inside of the box, which was the reason why they could never get it set right.

Everything was fine with Guardian. The installers were great and I like that we can access the system from our cellphones. The quality of the system is great. I've always been secured with alarms.

We've built two homes both with Ryan Homes, and Guardian was the preferred home security. So, I've been through the process twice. The representatives when you're building, are with the home security, but their job is also to sell home audio, extra alarms for the home, increasing the home security defense, along with Ethernet cables. They have many different hats that Guardian wears. They were very responsive and I typically had a good experience with them.

Debby contacted me from the customer service team. She reviewed my account and recognized that very little equipment had been installed when I first signed up with Guardian, I moved to an area that Guardian didn't service and that a waiver of the contract charge was appropriate. She contacted me quickly and followed up with me through resolution. I appreciate her approach and restored my confidence in Guardian. I would consider using them again if I move back to an area that they service.

I used to have ADT at another house and one of the primary things that used to bother me was that the alarm would just go off. And if you get too many of them, you have to pay for it. The ADT system was at a rental property, so I wasn’t there a lot of the times. The cops would have to come out because I wasn’t there to say that it was okay and that it was false alarm. One time, I would stand there and it just went off and there was nothing going on. So, it was a lot of false alarms that I wasn’t setting off. Guardian offered us to try something new, plus I was looking at video cameras.

I had Guardian in my previous home in North Carolina. I was referred to them by a friend and everything was fine up until cancellation. That was where I was left unhappy with Guardian. I had the service for 10 years and when I moved to Pennsylvania, there was a break where I didn’t have a home when I moved here. But we started the service again and I signed a five-year contract. I paid everything in full and I’ve never been behind on any payments.

At first I didn’t have a problem with the service until we had to change some parts in the audio system. They charged us for 2 parts and we only needed one and one of the new parts that we didn’t need did not work correctly. They knew it didn’t work but they spent hrs trying to figure out what the problem was. They thought it was my receivers was bad. After hrs of trying they wanted to come back and change the whole system out. It would have been very expensive.

Everything was okay with Guardian's salespeople and customer service personnel. My system was previously at my place when I moved in and later on, they put Wi-Fi in. Initially, the system didn't work on Wi-Fi because I changed vendors for my TV and phone. So, it had to be adjusted to that.

I previously had Protection1, then a Guardian Protection salesman came to my door, told me, he could offer me all this additional stuff. I didn't have door sensors before or windows sensor. He said he could get me window sensors and a camera, a dimmer light and a smoke detector that would alert the fire department if it went off. I could get all of that for the same price that I was paying Protection 1 and they wouldn't charge me anything for the equipment installation. Plus, they would buy out my Protection 1 contract, which was only $150. So I said, "Okay, deal." They bought out the contract. They installed most of what he promised, but I never got the smoke detector. And then later, he claimed, "Oh, I never promised that." Then within days after the installation, I started having problems with the equipment.

Compared to my previous security system Digital Life, Guardian has been horrible. Before, I had everything. I had cameras, a door keypad where we could turn the system on electronically and so many different features. Plus, Digital Life's system was cheaper. Guardian's system doesn't compare to theirs. With Guardian, I did not have any contact and the only thing that their rep did was have our system put in for grounding in order for them to put Guardian's system inside. They never once talked about the security system, discussed cameras and keypads or any of the good stuff we wanted. Though before installation, they went over how many outlets would get, we never had that sales pitch on upgrading with cameras and everything. When we finally got our house, Guardian's rep came out and installed our garage door and all the sensors for us. He went over everything including how to use the app which was pretty cool. However, nothing happened from there.

Guardian Protection Services offered me a deal and I've been happy with them ever since. My system has always done well for me. If anything is wrong with it or if it does something that it doesn't need to be doing, Guardian's people are always right there to help me with it. They come out to help. With it, I feel completely secure. We set our system every night.

Before it was switched, the rep some kind of took advantage of me because they were some kind of busy, and I felt like he was from the different company from my current alarm company, but it was not. The old equipment from the previous alarm carrier company was still the same. It seemed like we replaced the big panel, and he left. And since it was old, I settled to have to replace the batteries. I don't like that because I’m a new customer, like a little more than a year, and I'm replacing very expensive batteries. Also, I don't like the whole equipment.

When we had the house built, our builders referred us to Guardian Protection Services. The system was wired before we moved in. And although I don’t use it often enough, it seems to work well. Our interactions with their reps have been quite good whenever we needed them. There have been some occasions when there was a fire alarm and they called. That went well.

Guardian was true to their word towards efforts to help resolve this issue. I received a call from a Representative of the Collections Department today. She informed that our concerns had been researched and they concur that we experienced far too many problems with the installed system and that we were not treated fairly when the file was forwarded to an agency for collection. Guardian noted that we had been excellent customers and confirmed that we only had five (5) remaining months in a 5 year contract.

I had a different home security system in the past and the system of Guardian Protection Services is better. I needed some more hook-up in my house but it would be more money to do that. The representatives of Guardian who helped me were good. They gave me good facts and told me some things about how the system works and how to operate it. It took me an hour to install the Guardian system because I had to take the old system out and put the new one in. But I didn't get enough sensors and I'd rather have some more. I got one more sensor that I need to get on one of my doors, but I want to see how I can get some more things done on two of my windows. Nonetheless, the new Guardian system is good.

For my mother's birthday, we had two storm doors put up at the front and back of our house. We also got two locks on both doors plus alarms. While a lot of stuff needs to be taken care of involving maintenance, such as when I had to go get a battery, everything has been going okay. Guardian also wanted me to watch a video on how to change the battery in the sensors area. Even so, their rep did well.

Guardian Can’t Coordinate with their Repair Services. I reported a faulty door alarm 3/13. I scheduled a technician for 4/3. Technician never showed & never called. I complained & rescheduled again 4/10 & 4/22. Technician was a no show and no call each time. Repair service never ever attempted to call, apologize, nothing! Guardian informed me the repair service always listed a four hour window they’d arrive so I took 5hrs off work each time! After the 3rd complaint I was asked by Guardian to call & schedule with the repair service myself and that the repair might cost me! The repair service is Security Force Job # **. It’s 4/26 & I’m still without a functioning system but they continue to take my money. I’m shopping for a better option.

Although the installation went well, it took a long time for Guardian Protection Services to do it. It took around four hours. Also, I have noticed that a panel is loose on one corner. But, other than that, I love the system. It's perfect because when we go away, I arm it. When I go to bed at night and I set it, I feel safer with it. Also, I can actually look at the thermostat because it's a Nest. I also have a Nest camera in my window which I can access through my phone. Plus, the quality of the equipment is very good.

We have had a couple of attempted break-ins. I happened to be at a show at a Fairground in Indianapolis with my wife and we were looking for log homes, but I came across a gentleman and we talked about alarm systems a bit. It made a lot of sense, so we set up to have Guardian Protection Services installed. The installation experience with Guardian went great. The gentleman that came out explained everything really well, in terms that we could understand, too. He was thorough and quick and he thanked us for going with Guardian. It was a good experience. Whenever I leave, I turn the alarm on. However, sometimes, the response is not always as quick as I think it should be if it is a false alarm. The backdoor is armed and I get there plenty of times, but there are times when it has been longer and Guardian is not responding. It is very rare, but it has happened. However, rarely doesn’t mean it is good.

We got Guardian Protection Services and we've been having problems ever since we've been in the house with the camera. It's kinda early on though because we hadn't been in the house a year. The community is new. So some of the wires have been mixed up with all the houses. That got all straightened out. But the camera's not working. So they need to come out here. Every time we call to try to get some help, they try to say it's the cable company. But the cable company has evidence showing that that's not the truth and that the internet's been working. We're paying for that alarm and we're not getting the service.

Guardian's tech replaced my system when it was too old and couldn't be fixed. He was very professional, got it done timely and he had all the equipment. Their reps have always been helpful in checking to make sure my alarm is working. They have been very friendly on the phone and help me with any issues I have. With my Guardian system, I feel very secure. They’re a very good company and they're very alert.

We decided to get protection and we contacted two companies, one of which was Guardian. The other company, however, didn't have their facts together. They had two people working on, and then all of a sudden, I got calls from 5 or 6 different people. So, it was too confusing. We like Guardian's package and we went with them. We wanted a basic package, and that's what they provided us with, but we also got a few extras. We're satisfied with the package we got. The installation went smoothly, although we had one problem. One of the sensors fell off after the tech left, so we called them and they had somebody here within a couple of hours. Their customer service has been excellent too. My wife has been doing the calling and she says she has got a quick response on any call that she has made. I would certainly recommend Guardian to anybody who's interested in a security system.

When the person came to the door they led me to believe that they were updating our services with ADT. It wasn't until they came in, sat down and started talking about it that they explained that they were not affiliated with ADT at all. I didn't like that. That was years ago. But since they guaranteed a cheaper rate for five years we changed.

Guardian Protection Services respond quickly by text but they don’t have a human call me like ADT did. When ADT was my security system, the one time that a door blew open because it wasn’t locked and I wasn’t at home they called me and said they called the police. But the police never showed up. Also Guardian is cheaper than ADT. I had a battery go out on a detector and customer service had to schedule a guy to come out. I had it remove because I bought a new furnace and they installed another carbon monoxide detector as part of the furnace that I bought and it was within 3 feet of the detector that I had to change a battery in. I told them just go ahead and take it out because I didn’t need it. I had it done by a local company that works with Guardian and the service guy was fine.

Guardian Protection Services was at the area where we purchased our new home. The salesman was there and we signed up with them as the house was being built. The tech came over for the installation and he was very knowledgeable, very polite, clean, and neat. I am very satisfied. However, one time, I had a problem with the button that was not working. It was just a button when you open and close the door. The system was less than a year old and the rep was telling me that I had to pay to have it repaired. I told her that I didn’t think that it was right. She looked up and came back and said that they would fix it for me for free. I watched the tech install it and he connected a wire to it, and that was it. Other than that, everything has been fine and I will definitely wanna upgrade things. We are not there at the house all the time, but I feel very secure since having Guardian Protection Services in our home. I would definitely recommend them.

I had another home security system and the person who sold me the system went to Guardian Protection Services. I had issues with the service guy who came out. He wouldn't do the job. He went out on the phone out there and I called from the phone in here. He came back in to finish it because I was inside finishing the job, but he walked off and left. It was a crazy situation. Guardian had people come out and they straightened it all out, so things are fine now. The last guy that came to do the service call to check on something for me was outstanding. If anybody ever comes out again, I would prefer that person coming out again.

Everything has been professional with Guardian and I'm very satisfied. My situation was handled very well by the customer service rep and the technicians were also fine. I had no problems with the installation. I have stickers on the doors and I have the windows, and everything's fine. I feel more secure with the system.

Pricing was the big thing I considered in choosing Guardian. I also had to install the system myself, and I didn’t want one of those units that had a lot of stuff that was gonna be monitored like what Guardian had to offer. We also use the system manually, rather than doing anything with the app, but I'm very pleased with the performance. I travel quite a bit so the system gives me peace of mind to know what's going on at the house when my wife is by herself or if we're not there and someone else is coming in. We've got a couple of cats too, and I can tell if somebody's been there to look after them.

A Guardian representative was at my mother’s house and he started talking with my mother. We weren’t sure of what was going on, so I went over there to talk with the fellow. We liked what he had to say, how he approached it, and what he had to offer. He signed my mother up, and consequently, signed my sister and myself up all at the same time. I was with another security company but I switched. It was nice to have the fobs to all of our homes keyed so we would have the capability of entering each other's homes using the key fob, and it was a really major thing for us to be able to do that.

I like the whole modernization of the Guardian app wherein I'm able to control the alarm and everything else with their smart system. When I first moved in, I was tripping the alarm a lot and was getting calls from the folks at the alarm center. Their representatives' response times were spot on and decent. They were good with either calling my cellphone and/or reaching out to the call box in the house. So far, the experience with Guardian has been good and I feel 100% secure having their system.

I work for a home builder that uses Guardian and so I also got Guardian as my home security system. Their reps provided good service and they were very good at explaining everything to me. The installers did great work too. They were quick, on time, and in and out. Moreover, I like the smartphone feature of the system and it's very convenient. Overall, the equipment is of good quality. However, one frustrating thing is that my video doorbell doesn't work sometimes and I don't hear it. I live in a three-story townhouse and so my router isn't close enough to the doorbell.

I had a contract with Guardian for their security service in my new home I purchased in November 2015. I lived in the house for approximately three years before I went through a divorce and had to sell my house. Upon selling the house, I told Guardian that I needed to cancel my service. They told me that I cannot cancel the service and that I had to pay for their service throughout the length of the contract, regardless of whether or not I can use the service. They told me the only way out of the contract was for me to convince the new homeowner to continue to use Guardian at that location.

I love Guardian. They're the best. We’ve been with them for over 20 years, and we stuck with them because they’re always watching over us when we have the alarm on, and the prices are awesome. Every time I’ve talked to their customer service, they’ve been responsive, respectful, professional, knowledgeable, and helpful. They’re also very easy to contact. Sometimes, they answer before the phone rings on their end. That’s how efficient they are.

Guardian is a good system and it’s good for its price point. I’m satisfied with it. I kinda got grandfathered into it when I bought a new house. A builder suggested Guardian so they did all the wiring, and they made it real neat and efficient. That was definitely a plus too. So that was good. In terms of the system, it is efficient and responsive. I can also access it on my phone and the smartphone features are helpful, direct and user-friendly. It’s all good. I’m happy. The system works and I feel confident going away. I can monitor my house and make sure that no one’s in there. The system has had a little glitch every now and then but these guys have been pretty decent in responding and fixing the issues. So I've had no issues with them. They’re good with customer service.

Guardian Protection Services was really excellent. I liked everything about it. My wife developed dementia and she would set off the alarm. I didn't know what she set the alarm for, but Guardian was right on it, calling me, letting me know there was a problem or asking if there was a problem. The response time was very good, and they have been very diligent. What I didn't like about them, however, is that, sometimes, you had to go through all this baloney. Too many questions sometimes, but I can understand. In today's climate, they wanna make sure that they are actually indeed speaking to somebody that knows. And it is really on it. Hopefully, the lady who bought the house is gonna go with them.

We'd bought a new house and Guardian advertised here. It's a basic system that works and I'm very happy with it. If a door opens or even by any error, it goes on. I had an issue with a dead battery and I had to call and get it replaced, and they were fine. They mailed it to me and I replaced it.

I had ADT but when their price went up, I went with Guardian and my experience with them has been good. Their rep told us the truth about it. When the system was installed, he didn't have to change too much and it was all right. But at first, just a little bit of smoke in the kitchen would set the system off. But it's a good system. We like Guardian.

Guardian was in the house when I bought it, and I had a hard time getting to the people I needed to, to get it transferred from the previous owner to myself. But they came out for training and it was fine. The system is well-equipped and I'm happy with what's already here. I can disarm it from my phone and I can pull up their app and alarm it or disarm it.

Guardian Protection Service is a little expensive for the $55 a month, but the system is easy to use. And their reps were helpful. If we're having problems, they schedule a service and it seems to go okay. Our battery needs to be replaced at one point 'cause we're getting a lot of false alarms and they get us the replacement on the same day. With Guardian Protection, I feel better protected than without it.

Signed contract for basic service with Guardian Protection Service in 2015. I moved in March 2019 and wanted to cancel my service. I assumed I was no longer a contractual obligation. Unbeknownst to me (READ THE FINE PRINT) I am under contract until AUGUST 2020! In order to continue the security service that I auto-pay every month $46.95 I will have to pay $399 to install the equipment. Mind you, if I agree to another 60 month contract, they will install the equipment for $99. I will NOT obligate myself for another FIVE YEARS. Every person I spoke to at Guardian was RUDE! A company that is unwilling to make any exceptions is a company that I will no longer do business with.

Initially, I had some problems with the Guardian system. It wouldn’t set sometimes, but after four problems, it had been rectified and it has not been a problem for the past year. Anybody that came out to my townhouse was wonderful. They were very polite and understanding. Plus, they were very clear in what had to be done. There were difficulties with some of the phone-in information initially, but within the last year, everything seems to have been working fine whenever I’ve contacted anybody.

I’ve been with Guardian Protection Services for about 20 years now and the cost is competitive with everybody else. I like that they've been reliable and easy to work with. I had to call the Guardian Protection team to get the bugs out when I changed systems.

I have been a customer with SFI/Guardian for over 3 1/2 years. This is the first time I've had any problems with them with my alarms being set off (unless self error). However, two nights ago the security alarms went off at 5:22 am, meanwhile my phone was ringing from Guardian to tell me the keypad tampered alarm was set off. I was sound asleep and the control panel for system is in another room. As I was walking to the control panel the motion alarm went off too. I did not set the motion detect alarm before I went to bed. The worst was, I could not disarm the system from the keypad as it was flashing the number 6 and my password could not be keyed in, therefore I used my key fob to stop the alarm. That stopped it, however, then it started to arm itself again. This went on for about 10 minutes.

My technician Rob made all of the right recommendations. His installation was perfect the first time and his tutorial on the panel and system was very accurate. I will always recommend Rod and Guardian. I wouldn’t have any other company protect my family.

Guardian Protection Services was the company that the builder suggested when we were moving in and we have been with them for seven years now. Every now and then, we'd accidentally forget to turn off the alarm when we let the pet out in the morning and I'd get a phone call saying that somebody set the alarm off. I'd explain what happened and they'd correct it.

Prior to using Guardian, I used ADT. Guardian is much better because I have access online and I can see the camera online, which we don't have with ADT. I've had Guardian since August when we bought the house. During the installation, the technician was very kind and explained everything to me so that way, I could use a laptop to get everything and also to download the app on the phone. Everything has been outstanding right now. In the future, I would like to be able to have the remote thermostat from far away, so I could change the temperature of the AC via the phone. I feel very good knowing that I have the security system installed.

The Guardian system works fine and I’d recommend it. It has everything we were looking for and everything was fine with our purchase and installation experience.

I like Guardian way better than ADT. Guardian's customer service team sounds like they care. They’re always professional and courteous. They always help, and there is always someone there to answer the phone. The salespeople are trying to make you happy, and not trying to sell something on commission. They’re not pushy. They offered the product that they had, and they gave me the best price. They worked with me, and I like them very much. But they should advertise more because I don’t think enough people know about Guardian as a protection service. The installation was easy. I already had Guardian in the house when I moved there, and we upgraded it. I had a technician come out and do it, and they're very much appreciated.

I’ve had this for three years and it probably got a little bit better last year. But in the beginning, it was very hard dealing with them. It was ridiculous, even when trying to get someone that could help. Even with what I purchased, they didn’t know I was gonna need somebody in California and then there would be calling the manager. It was horrible. Everything finally got taken care of but I had to dish out extra money and that was another thing. It seemed like there were always fees attached to something even though I was paying the monthly fee already.

Guardian came and solicited us and we felt comfortable with them at the time. The sales representative who came to our home was typical and was very positive and outgoing about his product. I also liked their technicians. They have come out once or twice for an issue and one time for an add-on feature. The features offered in the system are sufficient. They are not cutting-edge technology, but they do what we want without being overly intrusive. We have extra sensors for low temperature and sewer back-up, so it is nice when you are away for a couple of days and in case you have a flood or you lose power, you will know that there is a problem ahead of time. The system works really well for us. It is simple and reliable, so that is what it comes to and I don't wanna have to worry about it so much. I've also had a really good, positive experience with their customer service.

I’ve been using Guardian Protection Services for around three years and just this last winter, I took the door sensor off, dropped it and one piece came apart. I couldn't put it back together and to make sure that I did get it put back on the door correctly, I called Guardian and they send a tech out to put it back on for us. While he was here, he thought he called Guardian, the main office where they can shut off any detection. While he was working on it, Guardian got a call that the back door was being tampered with, so they called 911. Then, 911 called me and I explained to them what was going on and just a couple of minutes later, an officer came to the house to make sure everything was okay which I assured him it was. I was impressed with the quick response. I would totally recommend Guardian Protection Services. I know that I can rely on them.

The builder who built my home said that they were working with Guardian Protection Services. They also said that Guardian did home security along with some home audio, like built-in speakers, and cameras on the outside of the home. As far as the audio goes, the surround sound is great. But, as far as some of the security equipment that I have, the camera at the front door and the lock that you can use through an app, I am not really happy with that. The quality looks nice, but the door lock doesn't work with the app. I've had several people out here and had charged me for them coming out to look at it, but it still does not work properly. As far as the app locking and unlocking the door, it says it is not locked sometimes when I lock it myself. Even after they send the tech out, it still wasn't working right, so they wanted me to log in and out of the app all the time to reset it, although I don't think I should have to do that.

We built a home in a new development and Guardian was offering a special deal at the time. My interactions with sales and customer service reps have been all good. Installing the system was quick and professional. I could have taken advantage of some additional services, but I'm very happy with everything so far. My experience with Guardian has been very good. We've had it for 18 years now. Both my wife and I are glad to have it. We could’ve switched many times, but we’re happy with our service.

Guardian came to the house to install my alarm system. The installer, Harry was great! Everything looks and works great! I will recommend this system to people I know. I’m very pleased! And very excited to use the system. Looks to be very easy to use.

I have tried to cancel my service understanding that I have to pay through my co tract date. I would like to pay lump sum for the time I have left to cancel. 5 months x my monthly fee. I am being told that if I cancel, I have to pay a $750 early cancellation fee. I am asking to pay off what is owed. They are already not monitoring my property. I can’t you defeat and why I can’t pay off what I owe to complete the contract and cancel.

I have subscribed to this company for years. The service is great and they have great customer service, something that is hard to find these days. They will work with you and hadn't gone up in price in years. I had called ADT when I moved here and their prices were just ridiculous.

I’ve been using Guardian Protection Services for four years and the cost is a little high but I like the technicians. They are knowledgeable. They do a good job as well as the personnel who answer the phones. They can answer most of the questions I have for them.

It's been almost 3 yrs since we were contracted into automatic payments from our bank. They have been out to our house 12 times in 3 yrs to fix our video and night systems. It would work then it wouldn't. I'm so stressed out and upset over this. Then they came out to try to fix it and charged me 560.00 to fix their system that didn't work and still doesn't, it works for a day or a week. They said it's internet problems. So there's 5 months left so we decided to FINALLY get rid of all the aggravation and they charged us all 5 months plus cancellation fee and the 590.00 for a service charge that didn't fix anything. So we ended up paying almost 1000.00 dollars to cancel a service that for 3 yrs hardly ever worked. So if you feel like spending a boatload of money and aggravation with very rude, ignorant, and disrespectful company the choice is yours. Good Luck!!

I have been using Guardian Protection services for few years. I wanted to upgrade the system but they are trying to charge me more than the device work for a monthly payment. As per my conversation just go with more advance system like RING (now bought by Amazon) to do more customization. Customer service is pretty awesome and not always after money or monthly payment. $10 month for 24x7 professional monitoring. I tested it for a months and very satisfied. Just don't pay $48 plus to Guardian. Totally not worth it.

Guardian Protection Services came to offer me the one special that they used to have at that moment and I decided to go with them. One time, they checked the equipment and they sent a technician. I had a very bad experience. He called me that he was gonna be working on the alarm system because something was wrong at that moment. He was very lazy. It was 11:00 o’clock, he was still working and he was in a bad mood. He pulled the wires instead of cutting them and he damaged the wall on the garage. He almost fell on top of my BMW which was parked inside. He also moved something on the garage door and it was impossible for me to take my car out so I had to wait for my husband.

When we bought our house, we met with somebody in Holland Mills as well as one of the Guardian people. They went over all the different stuff Guardian had to offer and we told the Guardian rep what we wanted. All of that was put in here and we pay 39.95 a month for the service. Every time we’ve called Guardian, they’ve helped us on the phone different times. The last time we got down, we tried everything and then they sent me over a person. He came out here and he fixed it right away. Having the system is good and I could push if I needed a medical, police, or fire. Also, knowing that it’s there and there's a little sign out front, it’s double protection for us. I’d recommend Guardian to anybody.

We built a new house and the new builder was associated with Guardian. The price seems right and it’s been a good experience. Everything was wired in during the build process and the Guardian technicians worked with the builder to get it all done. Everything works fine and it's way better than my old system. I have the app and we have a lot more cameras than we had before. In addition, their customer support is phenomenal. They are knowledgeable and helpful. Anytime I have questions or issues and try to add new features, they help me along the way, so it’s great and they should continue doing that.

I've always had good experiences with Guardian Protection Services. I use them for everything and the system has worked out well. At the time that I bought the system, I got whatever I thought was adequate and I didn't have any issues with them. They got a few more bells and whistles now and I'm thinking about upgrading my system. Their service is really good. I call them up for whatever I need and they are prompt and thorough. I like the service.

I have Guardian Protection Services for multiple years now. It definitely works and their reps call me within minutes of the system going off. Recently I had a call out because I had a sensor not working right and their guy came and fixed it. He also told me that Guardian has newer equipment. What I have is a lot older. I called Guardian and asked how to get newer equipment. They wanted to charge me for updating the equipment. That doesn't make sense to me. Charging each time something new comes out is no way to keep customers. I'm presently continuing with the system I have, but if I can get another more up-to-date system installed, that is cheaper, I would go with it.

I have had services with Guardian Protection Services for almost three years now. I also had Frontpoint in the past and the two providers are different. When I had a problem with Frontpoint, they came out and it didn't cost me anything, while it is costing me extra every time when Guardian comes out for something. I got in a disagreement with the reps at Guardian, but we got it all straightened out. They came out and they piggybacked on my other sensors. Now, I'm having a problem with it because I've had the other sensors for so long that the batteries were not or the unit itself is not functioning, and I've had to pay for it every time for somebody to come out. I tried to get them to replace all my old ones, but the guy said he didn't have enough sensors. They were also charging me extra for it. I ended up using the same ones even though I was supposed to get a certain amount free.

I have Guardian Protection Services as it was the home security system provided through an arrangement with the new builder. Guardian’s customer service rep was informative. I was showed some options and I made some selections from it. The equipment works and so far, the functionality and performance are okay. I would suggest people to look into Guardian for their own needs.

When we purchased a new home and at that time, Guardian Protection Services was working with the developer. The features offered in my system is fine. However, life is an evolving thing and Guardian needs to be working the field and selling their product to the people before the competition beats them. It has been a learning process and then I realized that I have to stay on top of the industry to keep everything clean so I will be talking to Guardian down the road about making some changes. Whenever I interact with their customer service reps, they have been terrific and very thoughtful people. I have often spoken of my experience as being among a group of compassionate people. I have nothing but compliments to the lady who take the calls. Moreover, the gentleman who came in to work with me was exceptional each time.

I used Slomin's before and they weren't good. So I switched and I've had Guardian for a couple of years now. They're great. When I call, somebody usually helps me out and that's good. When I request Derek when I need help, they send him out which is also good. Derek is a technician and he's fantastic. One time, the alarm was beeping but it didn't go off. So I called and they said there was trouble in the garage. I requested Derek to come and fix the problem. They sent him and he was great. So far, the system has been working well.

I had to call a tech because my system kept saying my glass breakage in one room was not working while in actuality, it was the one in the other room. They had marked them wrong. He corrected that and got everything straight but I still had to pay $25 for that visit. But I really appreciated all he did and I told him that. Also, when I called in to have a test run, the dispatchers who have answered the phone were excellent. They were always professional and good.

I’ve been with Guardian for over 15 years, and they’re constantly on it if I inadvertently set the alarm off. They call me and ask for my code, and they follow up on the alarms that go off. A month ago, I wasn’t at home to do a test, and they left me a message because they wanna make sure everything was operating okay. Their reps are very cordial, and they wanna take care of the problem. They put a new pad in for us too because it wasn’t working right. I like that with our new keypad, you can just hit fire, ambulance or police, and the buttons instantly will get somebody to your house if you have a problem. Also, the technicians who came out were wonderful. When we go to bed, we turn around and feel safe knowing we have Guardian.

Guardian is better than the home security system we had. We’re in a safe neighborhood, and Guardian is more for peace of mind. I've had them for almost two years now, and my interactions with their reps have ended in results. If we needed to have something done, it has always been positive. As soon as I contact them about a problem, they put us right on the schedule to come out and get it resolved. There wasn't as much of a wait time on the phone either. The technicians who came out were professional and on time, and he knew what he was talking about. I’m impressed by the quality of the features in my system. I like everything that they have to offer, with the remote, app control for the temperature setting, arming and disarming the security system, and the SkyBell.

We highly recommend Guardian Protection Services. We called in the salesperson who was in the Youngstown area and had him come over. He showed us the system and we took it. We got their home security system in 2002 and we've been very satisfied with our overall sense of security since then. Our neighbors on both sides ended up getting a system from them because we told them how much we liked the system.

At the time when we bought our house, which is a new house, it was being done by a company called Ryland Homes. They made a deal with Guardian, and Guardian gave us a special deal that they would put the alarm system, and also provide all the wiring for cable TV throughout the house. It was in a competitive package compared to everybody else’s. And most people in this neighborhood have Guardian because of that. Guardian was involved in the wiring of this house when it was built and the installation of their system was done before closing.

I've had Guardian Protection Services for almost 20 years now and everything has been fine. I need a wireless system so that I can look at my phone when I’m out of town and some companies entice me to go wireless, but I don’t wanna make a big change. It would cost a lot of money. I have been using the system since I purchased the house and I haven't changed anything at all. Guardian charges me some fees and I pay extra $5 per month, and I would like to know if I can get some services, such as tests because it has been almost 20 years since they installed the system.

We had a remodel and we took out the old security system. The guy from Guardian Protection Services came on my front door and I decided to go with Guardian and see what happens. The technicians who did the installation were very professional and did a fine job. The features that are included in our system are what I need and they do what I need them to do. The overall quality of the equipment is good, although I had to uninstall it. They were rewiring where the box was and they walked me through disarming it and taking the batteries out and gave me a time period. Then, I called them at that time and got everything hooked back up, and everything has been working fine.

The sales rep from Guardian was very professional and clean, and he explained everything as he should have. And the person who installed the home security system was on time. He completed his job without any problems. So far, I had a great experience with Guardian and I would tell everyone that it's a good service and it's worth the money that you're paying for.

I’ve had Guardian for a while, but it was in my husband’s, soon to be ex's, name. I put it in my name, but Guardian was a little slow in getting it done. They said that they had put it in my name, but they didn’t take my husband's account off and they took the money from it. My soon to be ex complained about having to pay it.

We bought the house from the original owner and they were using Guardian Protection Services. We looked into this company and we felt comfortable with their offering and price. It has been about a year ago that we started with Guardian and we had a technician out here walking us through the system, installing new sensors and equipment that we wanted as part of our package. They were knowledgeable and they helped us with that. We had a problem with one piece of equipment but we were able to coordinate a visit with a technician and that was repaired in a very competent manner. Also, when I worked with somebody on the phone trying to set up, reconfirm or change a meeting with a technician, the experience has all been very positive.

We've had a good experience with Guardian. Whenever I've called them, they've answered and helped me with my problem. Once, we were having false alarms and we couldn't figure out what was going on. A tech named Craig came out and he was phenomenal to work with. He was easy to talk to, very informative, intelligent, and polite. He was also very conscientious of the rugs in the house and he put on protective wear over his shoes so as not to track stuff on to the rugs. I was very pleased.

Guardian was the first company that solicited me when I bought my house, which is inside a gated community. So, the system is unnecessary, but it's fine. Its installation was lengthy and they didn't do my garage door. I don't have a code on my keypad and that should have been included for the price that they charge, which is considerably more than other companies. They're on the expensive side, and that is a disadvantage. But their reps are very helpful and nice. Once, I had a problem with my alarm and I had to buy a battery, but I didn't know that until I called them.

Guardian's dealer by the name of Home Guard scammed and lied to me and got me stuck with two contracts with them and my previous company. Now I owe thousands thanks to Guardian/Home Guard. Stay away from this company!