Guardian Protection Reviews

When we purchased a new home and at that time, Guardian Protection Services was working with the developer. The features offered in my system is fine. However, life is an evolving thing and Guardian needs to be working the field and selling their product to the people before the competition beats them. It has been a learning process and then I realized that I have to stay on top of the industry to keep everything clean so I will be talking to Guardian down the road about making some changes. Whenever I interact with their customer service reps, they have been terrific and very thoughtful people. I have often spoken of my experience as being among a group of compassionate people. I have nothing but compliments to the lady who take the calls. Moreover, the gentleman who came in to work with me was exceptional each time.

I used Slomin's before and they weren't good. So I switched and I've had Guardian for a couple of years now. They're great. When I call, somebody usually helps me out and that's good. When I request Derek when I need help, they send him out which is also good. Derek is a technician and he's fantastic. One time, the alarm was beeping but it didn't go off. So I called and they said there was trouble in the garage. I requested Derek to come and fix the problem. They sent him and he was great. So far, the system has been working well.

I had to call a tech because my system kept saying my glass breakage in one room was not working while in actuality, it was the one in the other room. They had marked them wrong. He corrected that and got everything straight but I still had to pay $25 for that visit. But I really appreciated all he did and I told him that. Also, when I called in to have a test run, the dispatchers who have answered the phone were excellent. They were always professional and good.

I’ve been with Guardian for over 15 years, and they’re constantly on it if I inadvertently set the alarm off. They call me and ask for my code, and they follow up on the alarms that go off. A month ago, I wasn’t at home to do a test, and they left me a message because they wanna make sure everything was operating okay. Their reps are very cordial, and they wanna take care of the problem. They put a new pad in for us too because it wasn’t working right. I like that with our new keypad, you can just hit fire, ambulance or police, and the buttons instantly will get somebody to your house if you have a problem. Also, the technicians who came out were wonderful. When we go to bed, we turn around and feel safe knowing we have Guardian.

Guardian is better than the home security system we had. We’re in a safe neighborhood, and Guardian is more for peace of mind. I've had them for almost two years now, and my interactions with their reps have ended in results. If we needed to have something done, it has always been positive. As soon as I contact them about a problem, they put us right on the schedule to come out and get it resolved. There wasn't as much of a wait time on the phone either. The technicians who came out were professional and on time, and he knew what he was talking about. I’m impressed by the quality of the features in my system. I like everything that they have to offer, with the remote, app control for the temperature setting, arming and disarming the security system, and the SkyBell.

We highly recommend Guardian Protection Services. We called in the salesperson who was in the Youngstown area and had him come over. He showed us the system and we took it. We got their home security system in 2002 and we've been very satisfied with our overall sense of security since then. Our neighbors on both sides ended up getting a system from them because we told them how much we liked the system.

At the time when we bought our house, which is a new house, it was being done by a company called Ryland Homes. They made a deal with Guardian, and Guardian gave us a special deal that they would put the alarm system, and also provide all the wiring for cable TV throughout the house. It was in a competitive package compared to everybody else’s. And most people in this neighborhood have Guardian because of that. Guardian was involved in the wiring of this house when it was built and the installation of their system was done before closing.

I've had Guardian Protection Services for almost 20 years now and everything has been fine. I need a wireless system so that I can look at my phone when I’m out of town and some companies entice me to go wireless, but I don’t wanna make a big change. It would cost a lot of money. I have been using the system since I purchased the house and I haven't changed anything at all. Guardian charges me some fees and I pay extra $5 per month, and I would like to know if I can get some services, such as tests because it has been almost 20 years since they installed the system.

We had a remodel and we took out the old security system. The guy from Guardian Protection Services came on my front door and I decided to go with Guardian and see what happens. The technicians who did the installation were very professional and did a fine job. The features that are included in our system are what I need and they do what I need them to do. The overall quality of the equipment is good, although I had to uninstall it. They were rewiring where the box was and they walked me through disarming it and taking the batteries out and gave me a time period. Then, I called them at that time and got everything hooked back up, and everything has been working fine.

I’ve had Guardian for a while, but it was in my husband’s, soon to be ex's, name. I put it in my name, but Guardian was a little slow in getting it done. They said that they had put it in my name, but they didn’t take my husband's account off and they took the money from it. My soon to be ex complained about having to pay it.

The sales rep from Guardian was very professional and clean, and he explained everything as he should have. And the person who installed the home security system was on time. He completed his job without any problems. So far, I had a great experience with Guardian and I would tell everyone that it's a good service and it's worth the money that you're paying for.

We bought the house from the original owner and they were using Guardian Protection Services. We looked into this company and we felt comfortable with their offering and price. It has been about a year ago that we started with Guardian and we had a technician out here walking us through the system, installing new sensors and equipment that we wanted as part of our package. They were knowledgeable and they helped us with that. We had a problem with one piece of equipment but we were able to coordinate a visit with a technician and that was repaired in a very competent manner. Also, when I worked with somebody on the phone trying to set up, reconfirm or change a meeting with a technician, the experience has all been very positive.

We've had a good experience with Guardian. Whenever I've called them, they've answered and helped me with my problem. Once, we were having false alarms and we couldn't figure out what was going on. A tech named Craig came out and he was phenomenal to work with. He was easy to talk to, very informative, intelligent, and polite. He was also very conscientious of the rugs in the house and he put on protective wear over his shoes so as not to track stuff on to the rugs. I was very pleased.

Guardian was the first company that solicited me when I bought my house, which is inside a gated community. So, the system is unnecessary, but it's fine. Its installation was lengthy and they didn't do my garage door. I don't have a code on my keypad and that should have been included for the price that they charge, which is considerably more than other companies. They're on the expensive side, and that is a disadvantage. But their reps are very helpful and nice. Once, I had a problem with my alarm and I had to buy a battery, but I didn't know that until I called them.

Guardian's dealer by the name of Home Guard scammed and lied to me and got me stuck with two contracts with them and my previous company. Now I owe thousands thanks to Guardian/Home Guard. Stay away from this company!

I've had Guardian Protection Services for several years now and I feel more secure having their system. I just had the burglar alarm and my alarm around my neck and they're fine. The customer service reps have been very kind too. Also, the last technician who came here was very nice. He knew what he was doing and I admire him. I recommend Guardian Protection.

We bought a new house and switched to Guardian. Our interactions with their reps were good and they were able to answer our questions. We've had Guardian for a year and two months now, but we are still getting used to it. The system's features are fine, though. My wife wanted some specific features and we were able to customize our package.

Had a representative named Collin called to sell me this system. What they fail to tell you is that the system is completely useless because they do not obtain the permits with local law-enforcement for you in order to actually monitor your home like other providers do. If you read your contract closely it is in there that YOU are responsible to go through the trouble of contacting law-enforcement and obtaining a permits as well as paying all fees related to it and Guardian will not begin actually monitoring your home until you contact them with the permit number!

When I bought my house, the builder said that they recommended Guardian Protection Services. They said that most of the people in the neighborhood were using Guardian. I decided to go with them as well and everything went smoothly as I was getting everything set up. They installed my system and I haven't had any problems since. I like how I can arm and disarm the service through my phone. If somebody wanna come in and I don’t wanna give them the code or something, I can disarm the system.

We did some upgrading with our Guardian system two or three years ago. Thus far, we have found that the features of our system are fully adequate. Also, their customer service reps have always been positive and professional. I'd recommend them.

Guardian Protection Services was offered in the builders that we used to build our house and their reps guided us in the options for our system. The features in our system are okay and the smartphone features are easy to use. However, the price is a little higher compared to all the other services that are being offered from other companies and I wish they would either lower the price or include more features for the phone.

I have been a Guardian customer since 1999. In 2012 I moved from a house to apartment in the same town. They moved and improved my security system for nothing. In 2014 I moved back to the same address I moved out of. The salesman who came over told me I had to sign a contract. I should never have done this. He did not tell me it was a 5 year contract. Now I am moving out of state and have 10 months left on the contract. My monthly bill is $45. To cancel this service I have to pay a $700 fee because I am canceling "early". None of this was explained to me at time of contract contract itself was minuscule and sent via email. BEWARE. They are AWFUL! Was able to negotiate to only pay rest of months due. GO TO ADT... Have them at summer home. MUCH BETTER! GUARDIAN IS A HUGE RIPOFF.

He prompt & on time. He seem to know his job very well. It didn’t take him long to complete the installation of the garage. His mannerism was professional, efficient courteous and feel safe with the protection of the security system. He seem to be well knowledgeable about his job. I’m very please with his service.

I like the features of my Guardian system very much. I use the smartphone features and they tell me when I turn it off and on, and I can turn the system off if I am away from the house and forgot or letting someone in and wanted to turn it off. Guardian also is very attentive. They have called me a couple of times to check on how I am doing, so it was very nice. With the previous company I had, I never heard from them. Also, they kept changing their name and the prices were going up.

My system from Guardian is a good product. Installation was easy and the technician was very professional. I’m disabled and I always carry the monitor with me for if I fall and can't get up, I can press for emergency.

I initially thought that purchasing a security system was part of the package of getting a new home in a retirement community. But as we progressed, it was little bit more than that. It was more of a you-must-have-it-in-this-neighborhood situation. I felt pressured. After I got the Guardian Pro system and it was installed, the alarm company did not communicate with the builder as to the wiring for the Wi-Fi that goes with the alarm system. There was an additional expense that I had to incur there which was rather expensive, and I was not told about that.

I've had this system for about 6 years (had a 3 year contract). Service was cancelled on 8/9/2016. The motion sensor started beeping January 2019 (first time battery needed changing). I've tried several times to open the sensor with no luck. I've viewed YouTube videos. No luck. Sensor will not open. I've had several male to try to open the sensor. No luck.

Guardian was the only security company I spoke to. Their customer service has been good, as well as the experience during the installation of our system. I'm just waiting for my contract to end, but I like the overall functionality of their system.

I have two patios and the package I initially had with my previous company didn't have sensors on my patio doors. They only covered one and they charged 40 bucks. Guardian gave four sensors and the pad that covers the temperature on my house. For the price, their system was great and it turned out that they were good. I'm glad their guy came and knocked on the door. It took 40 minutes to install the system and now, I have a better setup, more sensors and more security. The motion sensor on my previous system broke off and kept falling on the floor. With Guardian, I had no problems and the features are great. I have the app on my phone and I can set the alarm. It's easy, simple and I feel secure with it.

Guardian Protection has been great over the 10 years I have been with them. Every time I have an issue, they're right on top of it. Every time the alarm goes off, they're quick to respond and call. I have not had too many issues but every time I had contractors out, they were great.

The installer was very nice and knew exactly what to do. He was very patient with me at learning how to use it. I am almost afraid to leave it on since I am not there full time as yet. My son will Comte and help me since I am only 81 but I eventually will get it.

I've been getting a security system for as long as I've been a homeowner and this time, Guardian was recommended when I bought my home. I have seen monitoring services cheaper than theirs. But the reps gave me what I asked for, and during the installation, they did what I wanted. Guardian does what they say they're gonna do. They were on time, and when I had some issues, they came right out and took care of them for me.

We had a Guardian system installed in our new house. Its features are okay, and the price was standard.

My Guardian Protection system seems to be working fine, but I wish there was a Wi-Fi keypad to where if I forget to set the alarm if I leave the house, I can set the alarm on an app. I don't think my panel is Wi-Fi capable. But other than that Guardian Protection's customer service has been good and the technicians who did the installation were professional. They explained everything that they were doing, and it was great.

I really recommend Guardian. It is better than Vivint. Vivint was very expensive and even after I wasn't using a lot of the things they were charging me for, the price was still high. When I set up my Guardian system, I had a wonderful rep. I dealt with him before when he was working for Vivint. He was a very nice guy. The installers were the same. They explained the system very well and it wasn't really as complicated as the one that we had from Vivint so we like it.

The reps at Guardian were all very professional and pleasant. Plus, the installer was quick and he cleaned up after himself.

Guardian has negotiated a settlement payment with us and closed out our account. We feel this action should have been taken from the beginning.

Guardian Protection Services was part of the package when we bought the house and we just took it. We didn’t do anything different and everything went great. That was back in 2007 and since then, whenever the alarm goes off, we get an immediate response. Most of the time, it is usually due to we didn’t close the curtain and it was blowing by the vent, and it set off the motion detectors while we were traveling. The reps from Guardian are usually very responsive and they take care of everything right away. It feels pretty good knowing that we have the Guardian system installed.

Two weeks after my hard wire installation throughout my house I noticed that the alarm box that stores wiring & connections wasn't closed all the way. As I get closer I see that a screw was used to keep it closed. I decided to take the screw out to look inside. To my surprise it was a big mess! Out falls what looks like a bird's nest, wires everywhere. There's so much wire it wasn't allowing the door to close so a screw was used. We also discovered that 2 windows were not hard wired. A lot of calling, a lot of waiting, a lot of time wasted being given the run-a-round but kept hoping they send a person who will fix the problem. Guardian stopped using the company that did our installation because their work was so bad and they not any better for not taking responsibility to right a wrong.

The Guardian Protection Services sales rep was great. We enjoyed talking to him and he was very knowledgeable about what he was doing. The installer was great, too. He seemed to be very thorough and after he got everything up, he explained everything to us. We didn’t have any problems at all and we're happy with the system itself. I use the app and it's fine with me just the way it is.

We’ve been with Guardian for six years now, ever since we moved into the home, and I have better communication with these guys than a lot of the companies that serve me. So I thank them for that. All of my interactions have also been very good and professional. Paul is even here today and he's done a wonderful job. He’s also educated me very well on taking care of the prior issues. So it’s all good. My experience with Guardian has been wonderful. Plus the price is affordable. The service is worth the cost.

I would NEVER use this company again. From the Sales Department that sells you what you think you're getting to the horrible customer service and hours and days, now weeks and months trying to resolve my issues. I have resorted to telling my story so others will go elsewhere before making the mistake we made. Ron, The first installer said he had 20 years in the business.

Guardian is great. Their representatives are very nice to me and very kind. The guy who came here really knew what he was doing and did a good job. He gave me cameras and I also got the thing on the wall that you press. I can also watch my whole house on my cellphone while I’m at work. I can see who comes to all my doors and see if someone’s entering my home. That’s a good thing. I feel good about my system's features and if you wanna expand or get more, it’s always good too. I just found out that Guardian also services Florida. I have my vacation home there so they’re gonna help me service that area as well.

Guardian is installed in our brand new house but we didn't know that there was a three-year requirement. The last one we were at had a month-to-month basis. Also, Guardian's price wasn't competitive. On the other hand, Guardian's product is good and we have upgraded to cellular. I would recommend Guardian Protection Services.

I had ADT before but Guardian Protection gave me a better rate. It saved me $15 a month, so I switched. The installation went great. They went over the system, they labeled things and they went over everything with us. We like the features of the system. I use it for the Nest on my front door. It was nice to know that Guardian has that option available that I wouldn’t have even thought to ask when they were here before. The quality of the system is awesome and it's totally worth it.

I live in a condo and majority of the neighbors have the same company. The previous owner of the unit also had the same company so going with Guardian was easier. We just called them. The installation was also very quick and efficient. The supervisor came in and did a walk-around on all the windows and doors. He made sure that everything worked and that I understood how the system operated. It was good. You can even use the app on your mobile devices. It's great. You don't have to worry about the system. Wherever you're at, you can activate or deactivate the system. I like that feature very much.

Great installation service. The installer was knowledgeable, friendly and explained really well. He was the same technician who initially installed our alarm system. Hopefully we’ll get him again when we install outdoor cameras.

My friend had Guardian and he told me how good it was. Plus Guardian had the cameras so I decided to switch. The reps I worked with were professional and helpful. Then the technicians who installed the home security system were good too. They knew what they were doing. I like Guardian because I get to see the front camera and then the camera in the inside.

Guardian installation of my security system was very professional, knowledgeable and courteous. Very satisfied with the service overall. The technician, Gary great! He installed a comprehensive security package and explained every aspect of the system. The phone app is easy to use.

Getting a home security system with Guardian would be worth it. The team who came to do the installation was great. They added the extra pieces we wanted like the motion sensors and the window breaks. There were no worries and there was no hassle. It was perfect. We were able to build exactly what we needed and so far, it has also been fantastic dealing with their representatives. They call to check in and see how things are going. They also recommend that we test the system every once in a while and we've had no issues. Then whenever we leave, we use the smartphone to arm and disarm the system. So that works fine as well.

Guardian's reps came to my door and we talked about their system. They were able to use my existing equipment so I decided to go with them. Additionally, they put in a new keypad and a doorbell camera. The features they have are were adequate and their equipment has been doing fine. I like how I can use the system from my phone. That way, I don’t have to run through the house. While I believe Guardian is a little pricey at 40 bucks a month, nobody's perfect and I feel that my wife has felt better knowing that we have their system.

We have the basic alarm and everything's good. The system tells me when it is alarmed and when it's unalarmed. It also lets us know when the backdoor is open or the beeping sounds will keep going on. So we haven't had any problems. It still alerts us every time we put in the code. Guardian also called me last year to see how everything was going. They are very helpful and if we have any other questions, they answer them. They are also on time in getting back with us and if we're behind on a bill, I really haven't had any trouble of late fees. I would recommend it.

We moved and I had the service moved to my new house. When we were in our old house the service was $10 cheaper than what we are paying now. I called on Monday to talk about canceling the service because of financial difficulties. I was told someone would call me back either later Monday or at least by Tuesday. Wednesday rolls around and still no callback. I called Guardian again and finally reached someone. I was told regardless of not having the money to pay for their service and buy groceries I could NOT cancel their service. I would have to buy my contract out.

We got a new house and got Guardian Protection Services as they were the contractor for the community. We had the installation 3 years ago and the guy who came out and fixed was good. At present, Guardian is doing good, especially when making sure that it is a false alarm. They call back through the system, make sure that we are home, and confirm that it was a false alarm. That's one thing that I like with them because they have the patience to make sure it is the owner who is talking rather than someone who's trying to act like a homeowner. They're cool headed people. However, Guardian is a bit pricey compared to what I'm seeing now in the market. Their contracts are very long term which is unreasonable and not something that I would like to have. It is a five-year contract rather than one-year or something if they want to get the cost of their equipment back. Still, I would definitely recommend Guardian Protection Services.

I had moved into a house with a Guardian system in it. That was about 17 years ago. The interaction with the rep from Guardian has been very good. My two most recent episodes had been when I moved into the house that I'm in now. It was being built. A sales rep actually came out. We discussed various options. It was all good information, and he was very helpful.

My niece has Guardian Protection Services in her store. Their reps are very nice and my experience with their techs has been good. The features they offer are good too. My alarm went off the other night and I don’t know why. I checked around, but I didn’t see anything. However, it didn’t take them very long to call me.

I'm very satisfied with Guardian. Anytime I put the alarm off accidentally, they call quickly. The features that I got right now are good. I'd like to update my service, but I can't afford it this time. I'm 81 years old, and I'm on a fixed income. Other than that, everything’s fine.

Guardian was the one that the builder was dealing with and I didn’t have to get them but I wanted to get it pre-construction, so I went with them. They also took care of my surround sound down in my video room, my den and my man cave. So, all the wiring was one-stop. The reps from Guardian came, explained the system to me and took their time. They were very patient with that and I was very happy with everything. It was done well. I’m used to the way this panel works and I should use it more. It's a very simple but straightforward system and you don't have to be a rocket scientist to use it. I can arm the house using the smartphone feature and I did at the beginning when it was a unique novelty but now, I don’t. I just hit the buttons on the way out.

Our Guardian Protection system came with the house and it does what it needs to do if the alarm goes off or something bad happens. From what I understand, the install was a pleasurable experience. The tech was a nice guy who was very thorough and pretty quick. Although I had some issues with billing, which was a pain, they got it resolved. Overall, I'm relatively pleased.

Guardian was the service that was available when I was building my house. They're perfectly adequate and when I turn on the alarm, it works. However, one time, we had come home from a trip and had not disabled the alarm. But we called Guardian up. They called and we resolved the issue. It was fine.

The Guardian home security system was installed by the builders for free. I then met with a salesperson to explain it to me. Their rep was very professional and answered all my questions. So far, the quality of the features is fine and it does what it's supposed to do. I can also activate the system from my phone without any issues. Renewing their service was easy as well. I'm pleased with Guardian.

When we bought our Ryan Home, we signed with Guardian for an Alarm system to be installed. After we moved in, I set up an appointment to have the service activated. I took an entire day off of work for this appointment. The tech never showed up. I called the office to inquire and they said the tech wasn't coming because he couldn't find our house. I told them that was funny because they had already been there to install the equipment.

I was interested in a mobile alert that goes for about 500 feet from my house. The Guardian rep was very knowledgeable and very casual. He made me see the advantages to it and he did not push anything on me. Installation of the Guardian system was very easy. Some of the house alerts that I had previously were used and that went very easily too. I've used the system one time seriously when I fell at about 2:00 AM in the morning and Guardian was able to call local people that were available with the first aid system and they were out here in no time. Also, the system has a key box installed on my back steps that is usable to anybody. If they need it, I will then give the code which opens the security box, so I don’t have any fears of anybody else walking in on me. All in all, I've been satisfied with the service.

AWFUL SCAMMING COMPANY!!! They have no problem signing you up for service but if you move and they can no longer provide you service they demand $750.00 cancellation fee regardless of the time remaining on your initial contract with them. Neither ADT or AT&T U-verse will charge a cancellation fee if you move out of their service area. Beware all of you home security seekers. Guardian is a 100% SCAMMING RIPOFF!!!

I’m very pleased with my experience with Guardian. Whenever the alarm goes off, they immediately alert authorities. Some of the other companies try to call you before they alert the authorities, but Guardian does not. In case of a fire, they call the fire department first, then they call me. That way, if it’s a false alarm, I can tell them that everything’s okay and they can cancel. Their staff is all fine. The system and the features are exactly what I want, and I love it. I’m very pleased with their service. I would recommend them.

We were going out of town so often so I had a security system put in. The Guardian guy came up, knocked on the door, told me he was doing upgrades to the system that I had. There's only four doors and the downstairs motion sensor so it took an hour to install. I had to contact them when the battery died and they just told me where to go buy a new battery. Overall, it works. Whenever something goes on, it calls my cell phone and life is good.

Automatic lights broke and they wanted to charge me to fix them, cameras have terrible quality, customer service is a joke. Cancelled and paid the fee just to be rid of this terrible company. They are everything wrong about Alarm companies all wrapped up in a stinky smelly bundle.

We’ve been okay with having Guardian in our home. They answered the questions I had and were pretty helpful. Also, the installers were very experienced. They had to do it twice ‘cause at first, our Wi-Fi was not connected yet. They did a good follow-up. The system is good and it's what was expected and what we wanted. It's also user-friendly.

We’ve had Guardian for 17 years. They did the set-up in our original home and it was fantastic. When we bought this home here six years ago, they did the installation for us. Everything was fine. They were phenomenal and they did a great job. The features of Guardian are great. It’s good for first line defense. It’s also good for an early warning system. It’s also a good smoke and carbon monoxide protection. So, all in all, it's quite well. One of the issues we had recently was the battery was going and I had to replace the battery. But they walked us through it and everything was fine.

We've had Guardian Protection for 25 years now and they were priced very competitively back when we first got them. They provided us a diagram and a blueprint for the company, which was very extensive because we have 125,000 square feet with lots of docks and different areas that needed to be monitored. It was very complete with the layout that they did for us.

We've had a home security system for quite some time. We changed to Guardian Protection Services because it was a lot cheaper. We were also promised some things in this company and I hope they were telling us the truth. But so far they’ve been really good, better than the other company that we had. Customer service was very pleasant. They used the same equipment that we had from the previous provider and just changed all the batteries.

Jeff ** came to my home to install an outdoor camera, he is an amazing young man. He represents your company in a way you can be very proud. I was very happy with the end results and I will tell you I was skeptical about this install. Thanks Jeff.

I had a great experience with the reps from Guardian. The system was already installed by the seller. When we got here, the guy came and set up the garage motion sensor. I also got cameras put in. Everybody was good, professional, courteous and did their job. I changed my mind and actually wanted to install a doorbell camera instead, and the guy who installed the cameras actually had one in the truck. So that was awesome. Since having the system, I’m safe. They alert me when somebody walks by my house because I have the motion detector turned on to my phone. And it’s good.

Guardian is my first security system here in Texas, and they had the best value overall. They were pretty flexible because when I originally purchased it, I was purchasing the extra feature of the door lock. But it would not work on any of my doors because our home was a rental property prior to that and the renter had put on additional privacy locks. Guardian installed something for the garage door opener instead.

Installing the Guardian system seemed easy and the system seems easy to use as well. I use them mostly for the cellphone app. I find it very appealing because I'm usually on the run and I'm very forgetful. Then anytime I've dealt with anybody from Guardian, it's also been pleasant. My experiences with them have all been good so far.

I purchased a new home and also purchased Guardian Protection Services with it. The installation of the system was done while the house was being built. I had Guardian's card sitting on the program and so I taught myself how to use the system. Also, I added a camera but I did not know if I could do that or not. I also do not know if Guardian includes the garage door opener in their system to be wireless. The keypad also looks old-fashioned but the other things I've put in were a lot more digital and nicer looking. The keypad has a little digital display and it would be cooler if it would be like my thermostat.

Guardian Protection is the only one that showed up at the meeting when we were building our house. Initially, they were good but once we started building the house, I would email their rep and then he wouldn't respond. I had questions along the lines of installation date and time. And then whenever I would email him, he would just forward me over to some random lady who would give me a call and say my appointment's in a month. They were not even answering the question on what I thought that we ordered.

We used to have ADT, and we switched to Guardian because it was pretty convenient. And so far, we've enjoyed it. We got the front door camera, so it's been pretty convenient, especially I'm away at work a lot because I'm a firefighter. My wife is here all the time, so she feels a lot safer with the camera. The gentleman we dealt with at Guardian was very knowledgeable. He knew a lot about all the stuff, and explained it very well.

My husband was sick and I needed the protection. Guardian was the one that the builder had information on, and most of their system was here before we moved in. Plus what they added later, they did it quite efficiently. One time my husband had a little accident on the stove, and the fire department was called. They ended up calling me and they wanted the code. I wasn't there on the day Guardian came out and installed everything but my son was. My son told me what the code was but the fire department said that it was not it, so we couldn't tell the fire department to come over. But it's all settled now and I would recommend them.

Our Guardian security system came with our new house. They gave us a tutorial on how to use the system. We had a couple of questions and they answered them on the spot. I love the smartphone features of it. It’s easy to use. The equipment works well and we even had them come back after the house was built and add some additional sensors on some windows that didn’t have sensors on them originally. Having it somewhat gives us more security when we're away than when we're at home.

Guardian seems to be pretty decent. The sales rep was good and very knowledgeable, and the customer service folks have been helpful when I have encountered issues. The technician was great. He was personable and knowledgeable. He gave me advice about the receivers. He was on-time, clean, packed up his stuff, took it away, and gave me a good tutorial. He even told me that if I have questions, I just had to call. I have taken the basic package and it seems to be good. While it's a little expensive, you get what you pay for. I'd definitely appreciate if I can get a price break break in the future.

When we got our new house, KB Home recommended Guardian and said that it was pretty much the best security company. My experience with the Guardian reps was pretty good. Although, sometime last week, a service tech came out to readjust the HDMI cables in our fireplace and he was acting really weird and making some weird comments. My wife was home alone and he made her feel really uncomfortable. It was a bad experience for her. But the first guy that came out to do the initial setup was really nice and helpful. So far, we like the system itself and it works well. My wife feels a lot better with it.

I’ve had my Guardian Protection system for a couple of weeks now and everything has been great. It has good features and the equipment itself is of good quality. Their smartphone features are very helpful too. I’m very satisfied with my experience with Guardian.

I've been with Guardian Protection for my business and we've been using it for three years now. For my residence, we've been using it for a year. Installation was fine for both and the features offered in the system are pretty good. It's a simple system and they also have good customer service. I'll recommend using it.

Everything has been great with my experience with Guardian Protection. They've been professional, polite and always answered questions. The quality is good and everything works. Once, when the battery needed changing, someone called me right away and they mailed the new battery within the same week.

We’ve had Guardian Protection Services for about 15 years in three houses. Some friends of ours recommended them. They came in and we liked the system. I was happy with their customer service too. Their processing was quick and the only gripe I had about them was that they have missed an appointment. Other than that, we’ve been happy with the system's features. Then when a guy came to the house to offer us cameras and something else, we upgraded. One time, we tripped something up, Guardian called me pretty much directly and worked it out. I've told a couple of people about Guardian and they joined up with them.

Guardian's pricing and services were some of the reasons that I used them for both my business and my home. They were also highly recommended. But once my sales rep had a signed contract, he was extremely hard to get ahold of and just stopped returning my phone calls. Also, I just built a new home and had some of it pre-wired. The technician activated the system and he was very good. He took the time to explain things and made sure that I was aware and familiarized with everything. But after a couple of times, he stopped returning my phone calls to the point where I had to go to the manager. The manager took over and apologized but didn't say anything or offered any excuses and told me to call him from now on. Guardian is a place to go if one is having a security system installed in an existing home, but I will recommend looking somewhere else if it will be installed and pre-wired on a brand new home.

Guardian, compared to other providers, is different. With the other one that I had, it would say which door is someone coming through. I don't have any issues with Guardian but the only thing that I would like is that, like the other system, it should know when anybody's leaving or coming into the house. All that Guardian does is notify you on your phone if the door is still open for couple of minutes. It would send me a text when a door is opened or closed. That’s it. I’m satisfied with it, but in the near future we’ll probably change it because of the feature that my wife wants to have.

I’ve had Guardian Protection Services for over 20 some years and it has been good. Their reps were nice and the installation of the equipment went well. The system’s features are all I needed and I’m satisfied with it. If you are looking for one, buy Guardian.

Guardian seemed practical so I switched to them. They have a good medical necklace for me. When I walk outside the house, I’m protected. In my age, that’s very good and that's very helpful. Guardian has been very good and I've very satisfied. I plan to stay with them. But it'd be nice to see the rates go down a little bit.

Guardian is my first security provider. It came with the build of my house. They have been calling me constantly which was really good because I had to go away. The technician who came over walked me through everything when he installed our cameras. He showed me how to do the alarm system, where I needed to make sure I didn’t step over where the dogs step over to cut off the sensors, and then if I ever change my door, to make sure I got the metal plate off. He showed me a lot of things. Also, the features are good. It alerts me all the time. Every time that something goes past the side of my house or in the front, I get notifications. I love that. Everything works. Guardian is great.

A friend decided to go with Guardian since they were more local to the area than out in another state. We're customers of Guardian too and we've had it for four years. Getting it set up and getting them here to set it up for us was no problem. The tech put it on the wall, on the windows and on the doors. Guardian does the job that we need it for and we're satisfied. But we can’t use the motion detector with the dog in the house. It sets it off. Also, it’s been good every time we called Guardian. They were good when responding to the alarm. It went off a couple of times by pure accident. Now, we're having one of our sensors replaced or repaired and Guardian has to do to it. Their tech called and said he’d be here within a half hour.

I just got a home security system installed through Guardian Protection Services. I saw their information on the website and I checked the reviews online and I felt good about it. Before the installation and before I signed the contract, I talked to the customer service people from the Marketing Department. I asked questions and they answered my queries, and our interaction went well. As far as installation, there was not much information initially because somebody told me that I needed to have a Wi-Fi internet connection, so I was waiting for that, but later on, they said that I didn't need it and that it just goes on a cell tower. Once the installer came in, he gave me all the information, so it was a good experience. So far, I feel good about all the features that our system is offering. It has all the basic things.

My mother picked out Guardian Protection Services. Their customer service has been okay and they've assisted me very well. When they started out in 2003, they had better equipment for the medical aspect as far as what was on the person. It's not like the key fob they have now.

I wasn’t getting good service from my previous security provider. The thing was squeaking and making noise, and I couldn’t get in touch with anybody. A friend of mine told me that the system may need a change of batteries. I took the batteries out at the doors because the system wouldn’t cut off. I just got sick of it. My daughter’s also sick of that thing and she has warned me after about it. So, I decided to get another security for my home. The reps from Guardian came by and was talking to me about the plan. We had a nice relationship. They have an office here that you can contact, and they gave me a card so I could talk to someone directly. The system now does not squeak and there's no more curring on. I am satisfied with the security provider that I have now.

The sales team was pleasant and they gave us lots of options. They led us on a path that we thought would be a good start for us in the new house. The tech called the night before and the day of when he was coming to install. He was very professional and he walked me through what he was doing. He also walked me through the app and how to get started. He also set me up with passwords. He was in and out in the time that they said they would be. I had asked him, however, about a door opener as we wanna add that to our package. He gave me some pricing, but he really hasn’t reached out to us since. Still, the features in our system are great. We are able to explore the web page log-in and set up our scenes the way we want to, so we are happy with it.

Guardian was the company that the builder was working with. Their rep was great in the initial meeting and then he was unresponsive. I feel like I had to chase him down just to get answers to questions he was supposed to follow up on. I never heard back until I involved the builder. Then the builder sales manager reached out to him and we finally heard back. I'm also supposed to have the wireless closet key panel because that's what the sales rep sold me. That's what he showed me and that's what's on the website. The system was installed during the build but when I came in once I closed, it was the hard-wire panel that was installed. I'm still trying to get that sorted out and switched out.

So far, everything has been good with Guardian Protection Services. We're new homeowners and we went with them as they were partnered up with Ryan Homes. The installation of Guardian's system took a little longer than we expected. The installer didn't seem to know much about the new system or how to install, and he was on the phone with customer support for a while. But other than that, the experience was good. The system works and it's simple and easy to use. The features offered in our system are great. I like that I can use my phone and see the front doorbell. As of right now, we're still waiting to have the garage door installed, so I have an appointment set up for that. Other than that, it's just a doorbell, turning the alarm on and off for the moment. I would recommend Guardian Protection Services. Since having the Guardian system in our home, I feel secure, and I'm also confident that when we leave the house, it is protected.

The installation of our Guardian security system was smooth and went great. The tech was professional, went about his business and worked well with me.

I have the security camera outside, the doorbell, and sensors from Guardian Protection Services. Their installer was very knowledgeable, and if I needed help, their customer service reps have been right here. The features offered in their system are everything I need. The smartphone features are wonderful too. I used a different home security provider in the past and Guardian is much better. I feel much safer now.

My experience with Guardian Protection has been terrible. I haven't got my LiftMaster for the garage and when I called, they squared me down and didn't make any appointment for last Saturday. When they did, the girl didn't put it on the computer. The techs still didn't show up. Now, they're saying that it's gonna be the 30th before I can get it but I'm not gonna be able to take off work to get the garage door 'cause they don't work on Saturday. I've been thinking about cancelling 'cause I don't have anything else to open up the garage. My daughter gets out of school and I can't figure out how I will let her in the house.

I sold my house and bought a new one, and I switched over to Guardian as they had a contract with Marion Homes. I interacted with Josh from Guardian and he was very nice. He did everything I needed, and anything I asked him, he got it done. He was friendly and a good person to work with. I also had to set up my online account, so I’ve called their customer service to get that done. It was a quick two-two-minute call, and they got me squared away. They got everything working.

Guardian Protection's system is doing well and their service is good. The alarm is not too loud though. I hear it very well but it could be louder so that it would also alert the neighbors.

I got sensors, a monitor, and the doorbell features from Guardian Protection Services. It took a while for them to get my schedule. I closed on my house in November 14, and the system didn't get installed until December 28. In spite of that, I feel secure since I have their system installed. My interaction with their sales rep was good. He convinced me to take Guardian and our communication continued by email. He was prompt, and he sent emails. Except for this week, I sent him an email and I didn't get their response yet. I've realized that my basement window has no sensor there. It was a part of the package to be monitored with a sensor.

The builder had Guardian Protection Services set up in our home. The system was already pre-installed in the house and the rep came after I moved in, hooked it up, had it all set up and he did a fine job. I love the features of the system and I like the app which is all I use to arm and disarm the alarm. The quality of the system seems great and it works perfectly. I feel secure with it on. I know that it’s locked up tight.

Guardian Protection Services was already installed when I moved in. My interaction with their rep has been good and the technician who came out to activate it for us was competent. The system features have been useful and we like them so far. We use their smart phone to control the alarm. Overall, the system has been very good and I'm very satisfied with it.

I had home security in the past. They are both the same with Guardian Protection Services. The interaction that I had with the reps from Guardian was good. They did a great job. They met me at the house and everything was great. The overall performance of the system is fine and basic. I just turn it on and off. Also, the features are very user-friendly. I would tell others that people from Guardian Protection Services are reliable and easy to work with.

Guardian was recommended by our builder then I had a face to face meeting with their rep. He was very knowledgeable and it was a thorough appointment. It was a great experience but we had one issue. When the house being built, Guardian said that it seemed as though things on the system that we asked for were hit by lightning, so they had to move to another system. That took a little bit longer once we were in the home but Guardian was very thorough with trying to fix the issue and make the quality system. They seemed really compliant, cooperative, and willing to do whatever they have to do to meet the needs of their client. They pretty much were able to provide us with everything that we needed.

Guardian is a good security system and it’s responsive. It was built into my house and their rep explained everything when he came in to activate it. Their system is more updated and the features offered in the package are very good. It has the app and I am able to turn it on and off on my phone.

I like everything about Guardian. It's a very good system and it's easy to operate. It's also priced appropriately. I had someone come out and install it, and it was also outstanding.

We wanted a camera, and a friend of mine who works for Guardian switched us over. It was a seamless transition. Everything is good, including the camera. Guardian is easy to work with and does the job.

I used to have Vivint then I switched to Guardian. The installers who came out were good and the installation was easy. They answered all the questions and when I told them what I was paying with Vivint, they sat there and showed me why it was a better deal going with them. And they gave me a good deal. I like features of the system, too. I like the fact that it takes pictures of who disarms it so this way, for some dumb reason, if someone gets one of our codes and they come in and disarm it, they wouldn’t even know their pictures are getting snapped. Guardian is also much better than Vivint. Their customer service reps is so much easier to work with. When I had a problem with the backdoor sensor that stopped working all of a sudden, they were out the next day to fix it. With Vivint, it would take days because they’re based out of Richmond.

Our Guardian system was installed 25 years ago and then they updated it. We had a new door downstairs put in and they made sure that the connections were put back in together correctly. Their representatives are knowledgeable and dealing with the contractors that came here went very well. Also, their equipment has worked fine when we've used it.

Guardian Protection Services came canvassing to my door. I liked their monitors so I signed up with them. The sales people that came were wonderful. They knew their product and how to please the customer. The technician was great and I had a wonderful experience during the installation of my security system. But I'm not quite satisfied with the monitors as it takes them a while to turn on. Overall, the functionality and performance of my system is fair. I would tell friends who ask me about Guardian because they're thinking about using this security company to come and look at my security system first.

We've had good interactions with Guardian's people. The technicians are very nice and helpful. Their system is good and everything works properly. They give good quality service.

The Guardian sales reps came to the door, explained what they were doing and I decided to go with it. We haven't had the security system for six months but one of the batteries has already gone bad. One time, I went out and had my phone on vibrate. The sensor in the back door that goes in the yard was not functioning properly and it bypassed that door, which wasn't armed while I was gone. The reps called me and left me a message so I called them back. We checked the unit and it was back on. Then, I went out the other day and the sensor came back on again and said that the battery was low on the back door. I checked the unit and it came back on. I pulled the battery out, put in a new one and it has been functioning since.

Guardian Protection Services has friendly customer service. I've had them for two months and so far it has been amazing. My sales rep was knowledgeable, professional, respectful and helpful. Guardian did the installation and their techs were great. Plus, the features in my system have been holding up perfectly quality-wise. I will provide friends who ask with my sales rep’s phone number.

I have been with Guardian Protection Services for many years and their system works to my satisfaction. The systems features are of quality and I recommend them to people who are looking for a system. Guardian's customer service has been very helpful. I had a new cable system put in my house and it was hooked up through my phone line. Their reps came out and put a whole new system in. They were very prompt in handling that situation.

We’ve been with Guardian Protection Services for more than two years now and we’re comfortable with it. The quality is good and we feel safe with it.

Guardian is way better than Digital Life which is what I used before. The reps are very polite and they give me the information I need. Whenever I call about something, I feel good about it and that it will be taken care of. In terms of installation, my first concern was that from the way Digital Life installed the equipment, it seemed like they didn’t really care. They made little holes. But with Guardian, it was clean. I also love the features in my Guardian system. I love that there is a screen where I can look at my cameras from inside the house and that it is a touchscreen. It is more hi-tech than what I had with Digital Life. The only thing I don’t like is the fact that on my app, I don’t have access to look at all the videos that have been recorded. I have to go online onto Alarm.com. Then on my computer, I had to download something to be able to view the videos. Still, I feel better having the security system and I would recommend them.

I'm happy with my Guardian system. My friend did the installation of the system and it didn't take long. He knew what I needed and wanted and he helped me explain it to the Guardian salesman who came over. The quality of the equipment is really good. I like the smartphone features of this system the best. I can make an alarm through my phone if I forget to alarm it.

The sales rep from Guardian was someone I knew and the interaction we had was all smooth. I called Guardian to see when things were gonna be installed since they did not install the system right away. Nevertheless, the installation went smoothly. The tech explained everything well and showed me how to use everything. I can't change the sensitivity on the cameras. The rain caused me to run out of records. It was raining and the motion was going off. But other than that, the quality of the equipment is good and I have no issues with it. I also use the app and it's very convenient. Since having Guardian, I feel secure.

Guardian's system seemed simple enough yet effective, and the cost was good. Their rep showed me how to use the system and I haven't had a problem since. Their installers also cleaned up after themselves. I have their Ring camera and I might consider their other cameras. With the system in place, it's nice knowing that I don’t have to worry about the house.

I started with ADT and then Monitronics came through. They included the thing to hang around my neck in case I needed it. They did very well for me for several years and then it switched over to Brinks. It wasn't long after that the Guardian's person came. They went through and checked all of my system, made sure all the batteries were changed, and I switched over to them. They made sure everything was correct and working. They were very good about being detailed with it. Since my daughter had just moved here from Houston with two small children, I was very appreciative of that, because of making sure all the fire detectors had new batteries in them.

A person living in these condominiums told me about Guardian and said that it is probably the best choice for this area. The price is all right as well. And so far, the Guardian reps I've dealt with have been very nice and commendable. I haven't had any problems where they have taken advantage of me or sent me a large bill. When I ask them to do something – like when I know I need to leave, I can have the system shut off – they do it. The only problem is that’s when I need the system the most, when I'm gonna be gone. I thought it was used when you leave the premises to go to your place of business or work. But I can't use it that way. I can't have it on and leave for an extended time then come back and get in. I asked someone but I didn’t get the answer that I expected. Guardian is good for nighttime though.

I moved into a new development and paid $2000 for Guardian Pre-Wiring services. I was told, multiple times, that I did not have to sign up for the monitoring services. I received a bill two months later charging me for a service I did not agree to. In the fine print, in the contract, Guardian added one line and are now stating I "agreed" to this service. They auto-populated my signature when I signed the digital version of the document I discussed with them in person. I have not activated the service. I paid for what I wanted. Now I am being billed monthly and told that I have to pay $750 additionally to terminate a service I never wanted, I am not currently using, and is not activated in my home.

I like the demeanor and professionalism of the sales rep who assisted me. The technicians who did the installation were professional and courteous. They showed up on time and cleaned up after themselves. I'm a bit of a low tech redneck, but slowly and surely, I'm making adjustments on the system. However, I'm having one issue with it. I've adjusted the sensitivity on the camera that’s in the backyard and it's still tripped by fog. We get tule fog here in Central California, and it will trigger video clips when it's foggy. I'm trying to figure out how to overcome that. But so far, the equipment seemed adequate and seemed like it would do the job. I'm also able to look up the cameras when there's an issue and I'm able to adjust the thermostat in the house with the app. I'd gladly recommend Guardian Protection Services.

We had just moved up here and I told my sister that I was thinking of getting a security system. She has Guardian and she highly recommended it to me. She kept pushing me to have it as well. Guardian is a good company and the interactions that I've had with their reps have been excellent. The people that came out, a young lady and a young man, were so relaxed in the way they interacted together, which made me feel more relaxed. They explained everything and made the experience pleasant. But I went for overkill. I had them come back to put more alarms in. Every door, window, the front and the back, upstairs and downstairs. They were very good about that. They said that I don’t need it, but they did it because I wanted it. They also did not upsell me, there was no pressure. They were completely honest. They did an excellent work.

I have a pretty good system with Guardian and when it was installed, the tech who came out did pretty well. He did what he had to get done. But there was a bad wire in the attic. So, he came back out and fixed it. Since then, everything works good and I have no problems.

Our Guardian home security system does what it's supposed to do and the app is okay. But there were no provisions for us to be able to use the old key fobs that we had. They reprogrammed a broken window we had here laying on top of the control panel, but they never asked to reprogram my wife’s key fob that was in her possession or mine because I was at work. They gave new ones but the new ones were sluggish. On our system, you push it once and set the perimeter, the door, and windows. You're supposed to be able to push it the second time and it activates the motion sensor. Then you better make sure you have at least a two-second pause between presses, which is frustrating as hell. The new key fobs sucks. They also upgraded the control panel but it just showed fancy pictures and didn’t do anything different.

I was very well satisfied with the experience I had with the sales and customer service teams at Guardian. I was also satisfied with the people who came out and did the work. There was a gentleman who came out the other night and checked out the security system since there was some kind of a problem with it. He worked on it and he was very, very nice.

The rep and the installer were both nice fellows. I need to get ahold of one of the representatives that were there, however. They did a great job, but I have moved the door and the system needs to be moved a bit. I like Guardian and I’ve used it. It went off once or twice when the electric went off too, and that interfered with it. My husband died over a year ago and it has been a real shock, but I feel better with Guardian knowing that I’ve got some protection there. I’m very satisfied with Guardian.

My township has some kind of false alarm reduction program that I have to enroll in. I was reading on the website and they say that if the alarm goes off by accident, they don’t want us to call them. They say that Guardian should be calling me and asking if everything was okay. Then if I say okay, Guardian will call them and say that they don’t have to respond.

We've been very pleased with a few changes that Guardian has made from our previous security system provider. With their system, we like the notification we get when we lock it. The system would give a chime which is good. Furthermore, their reps have been willing to help us. It has been a good experience with the company thus far.

Guardian Protection has done a wonderful job for us. Over the 30 years that we’ve been their customers, we’ve had a lot of different installations because the technology has changed and they’ve always done a good job. Also, they’ve always made very good suggestions when we were concerned about this or that or we wanted an area protected. We have had a couple of situations where because the technology has changed, the keypad has changed. Sometimes, that has affected the wallpaper behind the keypad and they’ve always made good suggestions on how to handle that. They sometimes also have a back plate that they use.

Previously, I had my security system through Vivint but then I switched to Guardian. Their system has been pretty good thus far. I can see that they wanna help me. Their installer put in the keypad and changed the batteries in them as well as the rest of the stuff. With the new system, it's different from the one I had before. This time, I got the pictures on the net to look at.

I used a company called Bay Alarm and they didn't have a lot of upgrades, and then a salesman happened to come by one day and talked to us. He sold me, so I switched to Guardian. The salesman was knowledgeable. He did the transition very smoothly, and also put a camera out in the front. And I got a lot of different features that I didn't have with the other company. Since we've had Guardian, I've had to get a service tech out here twice, and they've always done a great job. It's just that one time, the tech came over and for whatever reason, he didn't give me an estimate and misquoted me, but then when I got the bill, it was like, "Whoa! What is this?" So, I called them up and they resolved the issue very well. They charged me for the part, but they didn't charge me for the installation, which was fine with me. The tech did a good job. It's just that he wasn't clear on what was going on, and I wasn't prepared for a $500 bill when he left.

I’m a big fan of Guardian. They do a great job and I’m in thrill with the quality of their service. I have them in two different houses for a while now and I was able to customize the features in both locations. Their monitoring is better than other companies I’ve heard about. If your alarm goes off, they call you within seconds and it’s impressive. And then, I never had problems with the equipment. The only problem I’ve had was this one tech, but Guardian immediately corrected that situation. So, I’ve been very pleased with their responses. I recommend Guardian to a lot of people. They see that I check my cameras or I lock my door on my phone and so, I've told them to check Guardian out.

After three of our neighbors were robbed, I got a Guardian security system. But when we had a blizzard, all our pictures were used up because our camera picked up all the blowing snow. That was at the end of November and they reset on the 1st. So we called Martin Security, the company that installed the system for us and they advised us to just call Guardian and they would reset the cameras. So we called Guardian but they said that they don’t do that. Also, we only got 1,000 pictures and we had been told that we got 3,000 because we've got a doorbell camera and then we've got a camera on the front door, the back door and the shop.

A man had knocked on the door and asked if I was satisfied with my service. I've had that service for almost 10 years. But he offered me a deal with Guardian so I took it. The only difference with Guardian is when I put the security on at night, it automatically locks everything. I don’t need to program anything. The system is very simple to operate and the features I have are good. They let me know who's coming in and who's going out. The system also has the motion feature and that was something I had to get used to. I would turn that on every night but I found out that I didn’t need it. So far, Guardian has been fine. The only thing that I don’t understand is how to test my machine. Everything is put on computer but I'd rather have mine on paper. Someone was supposed to send me some paperwork but I haven't gotten it yet. The technician who came to our home did a beautiful job though.

Guardian Protection Services was referred to me as a preventative measure and now I’ve been with them for four years. I’ve been using the very limited feature set and they have been working fine. I contacted them one time to reset the password and they were very responsive. The Guardian system works with the Wi-Fi though and if the Wi-Fi is down, then there is no point of having it, so I’m rethinking right now whether it even makes sense to have it. Also, with the number of uses that it has for me, the cost is unnecessary at the moment. But for now, the system and its price are okay and the people who are working there is giving good service.

Guardian Protection Services was recommended by the builder. The sales rep went through the various packages, what we would be looking for, the various costs, and then looking at the house plans, and where we would want things. Guardian installed the wiring during the construction of the house. The first tech that came out got the system up and running. He was a delightful man, and I was quite pleased about being accommodating in terms of our schedules. The one downside was he was apparently supposed to have given us a verbal password, which he did not, so they had to send somebody else out. It was a bit of a problem, they set us up for two days. But those people were very nice.

We were looking around for a security company and a Guardian Protection Services salesman happened to come. He was very knowledgeable and was able to answer all of our questions and he was able to give us examples of the equipment. Overall, we were satisfied with what he said about Guardian. The installer came across some hiccups while installing but he was able to overcome them and we were pretty satisfied with it. I’m gonna be calling them today though to find out if there’s an option for our front camera to record all of the time or pick up on motions because an incident happened over the weekend and an officer asked to see our video but it didn’t record.

Guardian's representative was really nice and she explained things to us. The tech who did the installation was also nice and explained things. The system has gone off twice. My husband pressed it by mistake and we didn’t know. It was a mistake but they called us to let us know that it went off. Plus, they responded in an appropriate amount of time.

Guardian Protection's sales was good and their installers were excellent. We just built a new house and had a storage building out. They wired it throughout the house and did a good job. The way they hooked it up and their knowledge of hooking it up was excellent. The features I have are good and the equipment works perfectly. I use the app to set the alarm, turn it off, and turn it on. And just about anything I want to do, I can do at the keypad. Being able to have the satisfaction of knowing the house is safe when we leave is good. I wouldn’t feel safe if I didn’t have Guardian Protection Services. I'd recommend it.

We’ve used Guardian Protection for 20 years and their sales or customer service representatives have been very helpful. There has been one instance in which our alarm system went off and they handled it with no issues. I’m pleased with the way they dealt with me. There’s a notification to the authorities if there is an issue and that’s what you want in a system. It’s a system that’s not battery-generated. As far as electric backup, if we wanted a generator, we’d add one. We’ve gone away in the past, set things up. If anyone was coming in, then it would work. And then we come in and turn it off, when we get back. Guardian provides us comfort.

We commend Leo ** for outstanding service in upgrading our existing security system, including cameras and doorbell sensors. This was a considerable project given the age of our extent system and number of locations that required upgrade. Leo was patient, thorough, professional, and knowledgeable and is a credit to your company.

I bought a family farm and there was an existing farmhouse here which had Guardian. I kept the same system but I used it for a different house. It has the features for the windows, doors, and motion. I have Guardian for eight years now and the interactions I had with their reps have always been good. When I needed a battery changed a couple of years ago, their technician came out and the experience went fine. I also feel a little safer since having Guardian. I got a gun and a dog, but it’s nice to know if someone’s coming.

The reps of Guardian Protect Services were very professional. The quality of the system is also very good. It is basically wireless, except for the main box where it hooks to the phone. The only thing that I wasn’t happy with was the motion detector in the house. It kept going off when my dog would walk. Nevertheless, I would tell others to go for it.

We bought our home 3 years ago, and since a Guardian system had already been installed, we thought it would be easiest to activate with them. We are currently relocating to Arizona and when we called to discontinue the service, we were told that we had a 5 year contract and had to pay the $1,200 balance on the contract regardless of whether we used the service or not - and there was no early termination fee. If we wanted to relocate the service, it would cost $850 out of pocket to reinstall the system.

Guardian’s system is convenient, and all I do is push the motion button when we leave and when I get home, I put the code on. During installation, the installer did not take long but we had trouble with one of the numbers sticking when I push the pad. That aside, their representatives have been great. They answered my questions and they tested the system when I asked them to. They did it three times and the system works fine.

I used to have a different security system but I switched to Guardian after I moved to a house that was already wired for Guardian. And then when I moved back to my townhouse, I switched to Guardian because I liked their customer service. Every time I call them or when they remind me of something like changing batteries, the reps are always professional, respectful and kind. Then if there are billing issues, I would get an explanation. They are also responsive. There were times when my system went off accidentally because somebody came in and forgot the code or I forgot it, and then a Guardian rep would call to check if everything was alright. I appreciated that very much whenever it happened.

I'm on month to month contract with Guardian and I'm way out of contract. I want outside cameras and they could follow up with me if it is available, but they don't. Other than that, they're good and I like them.

We were gonna do some traveling and we wanted a security system for the house. Our neighbor down the street had Guardian and he liked it a lot. We called up Guardian and a sales agent came to explain to us the ins and outs and what they offer. We liked what he said so we got their basic package on a five-year contract. They had a sale going on and we paid $900 for the three cameras. They figured out that we wouldn’t need a fourth camera for the kind of coverage that we wanted. At first, we had a lot of trouble with the cameras, but we had that replaced. But when I called them back to add another camera, they wanted $700 for one. I did not realize that they cost that kind of money since we bought them on sale.