Guardian Protection Reviews

Guardian Protection does the security systems at my office so I went with them as well. I got the system because my daughter has an ex-boyfriend who is gonna be getting out of prison in the next few months, and we've had issues with him in the past. He stole my wife's laptop before he ran away. So, we just figured it was probably a good precaution. The original salesman that came out that sold us the system was very knowledgeable, walked through the house, told us what we needed and where. Set up was really good too. The guy that came in to do it was really professional and he was in and out quick.

I’ve been very happy with Guardian's service. They were very friendly and they know what they’re doing. Whoever they had sent to me has always been very helpful. I haven’t had anybody that I was annoyed with. The system does what it’s supposed to do. The features and ease of use are fine. All I do is turn it on and turn it off. Usually, I just use the controls at the house ‘cause it’s at my back door. When I go out, I do it there. I am glad I have it on my phone because I can do stuff with it away, so I like that feature, but it’s not like I’m using it constantly. So far, it’s perfect. My kids had Guardian as well. I would recommend Guardian.

Guardian had a representative that was in the neighborhood and knocked on the door. I was with Vivint and I switched to Guardian. Guardian is a little bit better. I've had to have them out here about five times because the batteries in the sensors keep going. They've even changed the sensors to different sensors. And right now, my panel says panel duress. But when I click on it, it doesn't tell me anything as far as like how to correct it. I went in to try to adjust the sensitivity because my motion camera in the back of my home is just constantly going off.

We like Guardian Protection. The installation went very smoothly. Also, the features of the system are very good. We’ve had technicians out but they have taken care of whatever needed to be done. We've had Guardian for at least 20 years and everything has been going great.

I had to call Guardian to transfer the plan under my name. Guardian was already set up in the house but under a different name. They had to come over and retest the system to make sure everything's working. Their service was good as well as the quality of the equipment. Everything was perfect the way it was. The smartphone feature works well, and it's pretty much everything I would've asked for.

But as time went on, I found out I needed extra coverage in other areas. So, I had to upgrade a number of different times. In fact, it's still a work in progress which has to do a lot with the internet, location, distance, and where I really needed it which is in my garage. That's where we have most of the issues but the camera is still not in and is not as clear as what I need.

The house we bought had a Guardian system installed, and so we decided to stay with them. When I made the original call getting it switched over to our name, the previous owners had left us some contact information for a salesperson. And we reached out to that person and got the plan named to us very easily. We’re used to a security system, and this one is meeting our needs. I use the app and it's quite friendly. When we had an issue within the past months where a sensor had failed, we had to have a service person come out and swap out the sensor, and that all went very well which was a good thing. The equipment is certainly not current state of the art, but that is what is in the house and I think we’re okay with it.

I switched to Guardian from another company, who didn't even have my front door system hooked up. When I had Guardian take a look, they let me know that so I went with them. I had someone come out and reinstall a motion detector, and that went well. The guy was wonderful. He even helped me install the app on my phone. Guardian calls me immediately when something’s going on. I feel secure and I'm happy with them.

We have businesses in three different towns here in Pennsylvania and we have Guardian at our offices and at our home for years. I just thought we needed to upgrade so I gave them a call, and they came and upgraded our system. Anders, the man that came when I asked for an upgrade, explained the things that we can do to upgrade our system. He was very nice and took his time with us. Any time we contact their customer service, they always get back to us. When we originally got the system in, they didn’t do cameras. Now, when we were upgraded, they installed cameras outside so we can see what’s going on outside. I like their smartphone applications a lot. It’s nice when anybody comes or goes, we know who it was and when it was. I’m completely satisfied with Guardian's service and I would definitely recommend them.

I used a different home security system and I just ended up switching over to Guardian Protection Services. They must have bought them out or absorbed them. There was a guy I worked with who was really nice. He said that he had been in a fire when he was younger. And he was telling me the importance of adding the smoke alarm to the system. I appreciated getting that smoke alarm hooked up with my system as opposed to having to have those individual systems. And I know it works because it goes off. There were a couple of times that it has gone off and Guardian has called. The last time it went off, they called, and they wouldn’t let me off the phone till I got it stopped.

Guardian was the only option we had with our builder and their system was installed when the house was being built. The features offered in the system are okay, however, we can't always arm the house wirelessly. After we leave, as we're pulling out the driveway, we can't always get on to the app. It's frustrating. Other than that, everything has been going fine.

The whole experience was great and everyone was helpful. Everything went smoothly and everyone that came to the house was very nice. The system walkthrough was also very helpful. We fell very confident in the security of your home now.

I got a Guardian Protection security system already installed in the house when I bought it and it was all through the builder. I'm happy with the features of the system and everything is good quality-wise. I’m also satisfied with the service of the home security system.

We're the second owners of the house we have and a Guardian Protection security system was already on it. We just kept the system going. We use whatever is in the house and we don't have an app for anything. There has been a situation a couple of times where we have set the alarm off incorrectly or mistakenly, and the response was good. Overall, we've been satisfied.

We went to a fair and signed up for something, and we won Guardian Protection Services. Their reps have been great. We had one come out here and he fixed the area where all the system is in. He reprogrammed stuff and the system has been good since then. Every time I’ve called their customer service, they’ve taken the word that I’ve set up for password, and they really answered my questions. One time, the fire alarm went off because I was cooking some chicken, and the response team got out here as quickly as they could. It’s a good system and it satisfies my need.

We bought a new house and a Guardian Protection security system was sold to us as well through the builder. The builder installed the system and I installed my cameras myself. We use smartphones for the system to put an alarm when needed, however, I would like to have a more advanced tap screen on the alarm system. Also, one of the most important features that I would really like to have is if it can have integration with the smoke detectors. The house has now been equipped with smoke detectors, but they're not connected to the Guardian system or the smartphone app.

Sometimes, I wanna upgrade my Guardian Protection system a little bit with some things. I would like to get some camera over the front door and maybe at the inside. But, overall, I’m not unhappy. We’ve been with Guardian since we moved here. We had some problems a few years ago. We wanted to get some more sensors put on, and they wanted to charge a larger amount of money to do it, but we came to terms because I was gonna switch to another company.

Our neighbor had Guardian Protection Services and they were happy with them, so we signed up. We've been with them for about 10 years. I speak with the reps of Guardian by telephone, but they’re very courteous and very efficient. They're very professional and they answer all my questions. I’m fine with what we have. Everything’s adequate and I’m really very pleased with the system. When we installed it, I recommended Guardian Protection to another neighbor and to my brother-in-law and they both have had the system.

Guardian Protection was recommended by the builder, and I've been with them for two years. We have a sensor and the breakers. The quality of the security equipment is okay. I can access our security system through my smartphone, and it's easy. I'd recommend Guardian Protection.

We've been Guardian Protection customers since Nov 2007. We upgraded our system in May 2019 with cell service, new hub. On Memorial Day 2019, Dayton, OH area got hit with 16 tornadoes, our suburb Bellbrook does not have tornado sirens. Your system connected with NOAA and went off with our alarm siren with a red warning on our hub to tell us we were under tornado warning not once but 4 different times within 2.5 hr period! How awesome was that? I didn't know that the upgrade would do that. Thank you very much!

Ring Doorbell catches everything that moves within 30 feet.. This doorbell I can stand infront and it won't start recording till 5 to 7 seconds late.. Most of the time I'm inside the house before it starts recording. Not safe at all.. Need to know who is in my yard before they get in my yard.

My husband picked out Guardian Protection Services and decided that was what we were gonna do. I like the system features. Everything worked fine from signing up with the program to the installation. We were happy with it.

Guardian was the only protection company that covered all our buildings without extra money. We have accidentally set the alarm off and they were on top notifying us to see if we needed help. I would highly recommend them to my friends.

One button sets the system and deactivating it is as easy as a 4 digit pin or using a remote. Also, online access through the phone is great. Especially if I forget to set the alarm. Can set special notices with dispatchers for special situations.

Good service overall. I have been a customer for nearly eight years. I would like to speak with a customer service representative about renewing my contract, which is over in the next month. I would like to see if I can cut costs.

Have been with Guardian for many year & have not had any issues with the company. Pleased with the upgraded touch screen features & their response time when an alarm is activated. Would like to see a feature added for video feeds for customers without wifi connections.

The best part about my security system is the "after the sale" customer service I have received from the Raleigh office. I am not used to having a security system and am uncomfortable with it being in my late 50's and not super with technology. I am specifically referring to the extra assistance I have received from Tom **. He has made a special trip to my house twice to further explain the use of the system. He is always calm and polite and never makes me feel silly. Just thought you should know.

I was needing assistance changing my battery and the customer rep was patient so I could complete the process. I find this company professional and helpful in my dealings with them and when I upgraded adding cameras. I was a relief to have someone come out install and make sure they were working. Thanks Guardian.

We have had Guardian Alarm for over ten years now. We love the protection and service that they provide along with the peace of mind we get from having them. Having young children in the home alone is scary. With Guardian I know that even if I am not there that my teenage daughter will be protected.

We've been with Guardian since we bought the home. Somebody came out and set up the original alarm system, and they set up the password, the guy did his job and then he left. The features seem pretty standard, but it's nice to be able to go in and turn it on and off while you're not there, or to monitor things. I called to discuss adding a thermostat to the system, and they said that I would have to have a technician come out to add them. I'm not 100% sure if I'm gonna get angry with that because there might be a fee for them to come out, and so I haven't done it yet.

Led me to believe I was signing up for a one-year contract. Turns out, it is 3 YEARS(!! ), with a $750 cancellation charge ($49/month monitoring, so close to half the total contract cost just to cancel). The monthly fee is ridiculously high to begin with, then so much to cancel. And, apparently even if you were to sell your house, you're still obligated. Guardian is a huge ripoff - stay away!! Buyer beware, I guess, but the sales process was very misleading.

Overall, the system's performance is good and the features work fine. It was installed when the home was made and it serves its purpose. I have no issues with Guardian Protection.

Guardian has been our home security system for at least 15 years. They are always prompt in responding to emergencies of all types, including stove fires. When my husband burned something in the kitchen the volunteers fire department was at our front door almost before he had the fire out himself. Best of all, when the cable or phone companies make changes to something in our home, Guardian is always prompt in sending their service representatives to correct the problem to return service.

Guardian Protection was coming around talking to some of my neighbors. I approached the guy, and he explained their setup. It happened to be convenient at that time so I decided to work with them. They were polite and very self-explanatory. Also, it was really quick getting set up. There were some difficulties locating a good place to put the Guardian system on account of the signal for the service though. But after we found a good service location, it worked good. Then we had a little problem with one of the sensors about a week later. The contractors came back out, replaced it and I've had no problem since.

Since I live alone I love to know when I enter my home and the alarm beeps that no one is there and I don't have to look under the beds and in the closets, etc. Also when my relative with dementia stayed with me I didn't know she went outside at night until the alarm went off. Thank you for the peace (and sleep) to know she was protected.

Guardian Protection Services was coming through our area and putting in their system for free. We went with them and currently, we have their system on our doors. We have a sensor in our hallway and our den as well. Additionally, if somebody comes in through the windows, it will sense that they're in the house. So far, the equipment they gave works.

Our security system works great. It gives us a sense is security weather in the house or away. Our alarm app allows us to set our alarm from a distance. Guardian customer service is always very helpful and extremely knowledgeable when we need to troubleshoot whatever problem arises with our system.

My experience with your customer service has been disappointing. You have no followup on services. Still waiting to hear how you deal with smoke alarm sensors over 10 years old; do you not have a maintenance program?

Guardian doesn’t listen to any needs and they just wanna sell you another contract. I chose them five years ago because everybody had them in the neighborhood and I have a five-year contract. They’ve been okay so far but they need to have better customer service. There should also be more up-to-date alarm systems and they shouldn’t have long contracts. Other than that, I was living in Arizona and I didn’t take my equipment with me when I got to Charlotte. But they would not give me a new equipment and said that I should’ve taken it with me. But I told them that you don’t take your alarm system off the wall with you. That’s ridiculous. Still, they made me use the old equipment for the last four years and right now, I've got six more months of this contract left. So, I still have to use them for six months then I'll figure out what to do next.

We have been a Guardian Protection customer for 19 years. Their respond time is awesome, a attempted break in during Sunday 10 am while we were at church, (sliding door was shaken until our alarm sounded brought the police, a text and call to me). When we leave our home I know it is protected by the best. The feeling of security from fire and break in when we are home is AWESOME. We receive a substantial discount from our insurance company for having Guardian.

We have been a extremely satisfied Guardian customer for years. We originally became customers when our home was burglarized and my wife would not stay at home when I had to travel on business. A call got immediate action and the system was installed in two days from our call. Five years ago we built a new home. We contacted Guardian and they scheduled their installation during construction so the wiring is inside the walls. We pay extra for wireless communication which we feel is well worth it.

I love my Guardian Security System!! As a single female living along, it makes me feel safe and secure knowing that each point of entry has an alarm. It’s also nice that I can control it all from my phone. Never have had any issues with it!

When I did have a break in Guardian was so helpful. Because of their rapid response almost nothing was taken. I appreciate the concern the company showed toward me. I plan to stay with Guardian. Good job staff. Your kindness and expertise made a difference.

We have had Guardian since February of this year. We are impressed with the service thus far . When he had an issue with the equipment, the sent out a tech. immediately. Safety is really there 1st priority, not the money.

The next-door neighbors used Guardian, and they liked it. We're also using Guardian now. During the installation, the installer was fast, and he wasn’t here long, but the system was already here. He just had to add carbon monoxide and the garage door openers. I also have Guardian on my smartphone. I love being able to see who’s at the front door, and I love to be able to put the garage door up and down if I need to to let a dog walker in or something like that. So, it’s been great for us.

Guardian was offered by our builder, who had a deal with them. We moved houses and the contract wasn’t up, so we had to carry over our service. They came over and put some new sensors on the windows. We have the basic service and the features are fine.

The company has notified several times when a door has opened within a few seconds. Usually, this has happened to our guests. However, Christmas, my garage was broken into. The alarm scared the intruder. Guardian contacted the police and stayed with me on the phone. Great service.

We had been lucky! We’ve had family health emergencies, police emergencies, where a panic button was used for communications! Police, fire and EMT were dispatched for appropriate emergency, at the hit of a button! Someone is always in the other end of the phone (Guardian) for an emergency or service (window sensor, CO2 monitor check, or light replacement), Guardians Always there for you. Thank you.

I have been with Guardian for many years... Always had excellent customer service. They are quick to respond and always make you give your passcode. Very happy with the service I get with Guardian! I have several accounts and all report good things. :)

I have been very happy with my service with Guardian. I would recommend them to family and friends. It's a simple system that does what I need it to do! Having the smoke detectors gives me a more secure feeling, too.

I encountered a cell phone/transponder issue with my alarm system. Was decided to upgrade the unit to a 4/5G replacement. Required 2 trips to complete but was completed. Technician and service was excellent. Technician was very knowledgeable and dedicated to completing the service completely and correctly. I am very pleased with the support and Guardian as a whole.

I am a long time customer with Guardian Protection, when I purchased my home I took over the service from the previous owner. I did not have any alarms hooked up to my downstairs windows or patio door. My house was broken into. I called Guardian and told them I did not have a lot of money the customer service was very caring and sympathetic and suggested window sensors which I did not know about, they work GREAT! Now my family and I feel safe and secure.

Everything was great with Guardian's sales agents and as far as the system goes, it's pretty easy to use. It has various features like the regular alarm and the high. I can alarm it through my phone, and I have a little key that I can use. I like the part where it would set off right away. So, if somebody would come in, the alarm would go off right away. And if I just want the regular alarm when I’m not going and I don’t want it to go off right away, that’s good too. And if I forget to turn off the alarm, and then I open up the door, it would beep me and give me time to shut off the alarm. I had a couple of people come and try to get me to go with a different program, but I refused it because I’m satisfied with what I have and I plan on just keeping it simple. It's the best system. Get it.

We’ve had Guardian home insurance over five years and we recently moved and we ask them to transfer service to our area which at one time they covered. Now they’re telling us that they no longer cover that area and we had to pay over $700 termination fee because they can’t provide service for that area.

Somebody recommend me to the service and protection of Guardian, and I've had it for three years. The first time, like all consumers, we activated the alarm for accidents. Besides this little accident for mistakes, we are okay. Though I’m canceling the account after October the 27th since we're gonna rent the house, I'm satisfied.

An alarm company that originally put the alarm to this home went out of business was bought my Guardian. When I bought the home, I had Guardian come out and reinstall everything. I've been with them for five years and my experience has been good. They do what I need them to do. The quality of the equipment is so far, so good. Also, the smartphone features work well enough.

I had ADT for about 18 years and they come up and said that everything’s expired and I have to have a new contract and they’re not gonna give me any discounts. I had to start all over from the beginning. I went with Guardian and their reps came to the house. We talked and had a good conversation. Thereafter, their guy came and put everything in. Now I have door and window alarms as well as motion alarms. So far, the system works fine and Guardian has been more consumer-friendly than ADT ever was. I’m happy with what I decided to contract with. It keeps the house safe. Overall, Guardian is a good company.

Guardian Protection Services was my builder’s preferred supplier, and the customer service was not so great with their service level follow-up but they were always attentive. The sales reps were there when they needed to be although they were trying to solicit a lot of extra business. Also, I wish the service from the installers are a little more expedient on results. The installers needed to come out twice but the installation went well. Also, Guardian’s prices should be a little more modeled. Their pricing is very high. Still, the system is very good and the smartphone features are always convenient. Guardian is a decent provider that has a lot of options.

The Guardian reps answered what I wanted to know, and they were knowledgeable for what problem might’ve existed. However, I didn't like the way the installers presented the product. They don’t explain the whole thing until it’s over with, and then they say, “You owe me X amount of dollars.” I did not like that. I still have them, but that was a bad experience to start with.

I've had Guardian in my home for 12 years. I've never found anybody much cheaper and customer service has been 100%. Technology is exploding and what I have in my house is almost what I had 12 years ago. If I was to look at systems today, I would have something much different. Still, the system that we have is adequate, so we just kept it as it is. Recently though, we had an installation and I had a thermostat put in. It will tell me if the condominium gets very hot or very cold. The installation went well.

Some of my friends had Guardian, so I thought I would give it a try. The guy who came to install the system was very knowledgeable and I didn’t have any issues there. He knew what he was doing and he got it done. He also gave some suggestions and I told him to go ahead with them. The system does some basic stuff but the pricing is still higher for what it does. So the features offered for the price is very limited and the price has to go down or the features has to improve.

Excellent experience from day one. Lots of good communication. We were late getting into our house and they still kept in touch. Installed by a true professional. Very knowledgeable, kind, patient, personable. The company calls to check in and makes sure we know what we are doing and what they offer.

I used to have Guardian up north, and I am using them again now. The installation of our equipment was fairly quick. The guy came. It was a contractor, but he came out and he did everything. They had to come back and make adjustments and put it together and do an antenna on it because of the concrete block wall. But other than that, it was fine. They were good. We’ve done all the doors and windows and everything is set up. We just had to get it tweaked, but everything on it is working good.

Guardian Protection Services is the best thing since sliced bread. We went with Guardian ‘cause we had some break-ins in our neighborhood. The whole system works and it’s fine. Sometimes you forget the alarm is on and it goes up, and then the reps will call you. They're very nice and very professional.

We bought our house in 2017 and were told we just had to finish out the contract, now they are saying we signed a 60-month contract. The installer had us sign a paper but never told us we were signing a 60 month contract!! If I did I was not told that! I would never sign a contract for 5 years. I have tried to work with them. Now they say they want $700.00 to cancel the contract! I would not ever recommend this company!!

Guardian is very good and when the system is supposed to work, it works. We haven't had any issues with it except low batteries and every time we need a battery, the guy comes and puts a good battery in. Everything else has been wonderful. Every time we’ve done any interfacing with the employees, they're all very good as well.

The rep showed me how to use the system and he was good but later, after I needed things, the experience wasn't so good. I couldn't get what I want. Currently, I have four cameras with Guardian and I wanted more but I was told by Guardian that I couldn’t put any more cameras on. I told them I’d do whatever I had to to get four more cameras, and they couldn’t do it. My brother’s got a Guardian over in Tampa, and he’s got eight cameras on, so somebody’s lying. I’ve already talked to two people and since I couldn’t get them to do anything else, I put four of my own in with another company. I also got one light that I can control from my phone. I wanted three more, and I can’t get that done either. We also had a lot of false alarms. The system couldn’t read some of the sensors that were out in the boat shed, but we got that taken care of. Also, the installation experience was good.

I’ve had Guardian for close to 20 years and I love them. I’ve moved four times and every time I move, I have to extend the contract another five years. It could be inconvenient, but then I weigh that with the service I get and it balances out. The reps are great too. They're always very professional and helpful. Overall, the system is wonderful and I have recommended Guardian. It’s very reliable and it’s been around a long time. It’s not like these little Bluetooth things going through the wi-fi. The technology is a little different, and I feel safer. I’m very comfortable with it.

When I signed up for the service the sales man said that if I needed to cancel the contract I would be able to do so which is why I signed up. I sold my home and am no longer using the services but they are still charging me. They sent me to collections without telling me. Don't sign a contract with this company.

Dave was professional and courteous in his workmanship and explanation of how the system functions. He explained the various options for placement as it pertained to our use of the home. He also helped downloading the Guardian App and showing us firsthand how it works.

Guardian is the fourth security system provider we've had, and they've been the best. The installation took a couple of hours and it went smoothly. We went with them owing to their price, but the service calls were a little overpriced. They don't have local repair people, and the ones we had to do the repair came out of Lubbock. The people were nice and professional, though. Overall, I would recommend Guardian.

We decided we needed a security system, then we contacted Guardian and went with them. Dealing with their representatives, as well as the installation, went absolutely fine. The installers were professional and they cleaned up after themselves.

Prior to using Guardian, I had a different home security system provider which did some type of upgrade to our system but we were never really connected for a whole year. Then, I did a five-year contract with Guardian and found them to be much better. We are probably around midyear in our fourth year with them and I feel secure having them. I have the app and if my son comes into town and I’m not at home, he could always call me and I can disarm the system through my phone, which is a nice feature. I would recommend Guardian.

My son mentioned Guardian Security as one of the outfits, and I decided to talk to them first. Their rep came out and I liked what he said. Although they were not the lowest, they were reasonably priced. I had the system installed about seven years ago and the guy who came out did a nice job. Everything, including the motions and smoke alarm, has been fine and I'm very pleased with the service. One day, a girl called and said the battery was going bad. I like her. She sent me a battery, and Guardian billed me. They trusted me that I was gonna send them the money. I put in the battery, and it went fine. With Guardian Security, I feel very comfortable leaving my house.

I’m a customer of Guardian since 2007. This is my third property, and I’ve been using them ever since for each one of the properties. I've had an excellent experience with their reps so far. I have external cameras, doorbell camera also and another one inside the house that you can see in your cellphone whatever is going on in the house. There's no problem with the quality of service and the attention in the details, etcetera. Guardian should keep on trying to make it as best as they could every time, every day. And they are doing it, they are working on it.

When we spoke with Guardian's reps, they knew what they were doing. Also, the installation experience was great. I had a different home security system and I didn’t like the buzz or bell thing. It was too loud. We use the Guardian alarm system and we haven't called anybody, so we're good.

Guardian Protection Services has the telephone app where we could operate the system when we're not at home. We have one camera as well as the remotes, and everything was fine with the installation. When we have a problem, they come out and fix it in a timely manner. For a while, we had a problem with the keypad, and they replaced a sensor. My interactions with their reps were wonderful. I like Guardian and I've referred people to them. People should get it.

I used to have ADT then I went with Guardian and got better value. They gave me a few more pieces of equipment on installation. The glass-break detectors were a nice touch. I have those at some outlying areas of the house. The central placement of the ADT system was a little out of date but with Guardian using similar products, the system could be upgraded without having to change out a whole lot of things. It was mainly some minor upgrades, like the glass-breaks and the placement of the motion sensor, which they moved to a more advantageous position in the living room. Besides that, Guardian's reps are incredibly prompt when the alarm goes off. It takes me more than 10 seconds to get to the pad, so it would usually give me a call. Technically, it’s an inconvenience but it’s a good one. I would recommend Guardian.

Years before, we had a break-in and needed a service. Guardian Protection Services seemed to offer what we needed at a price we could afford. The system makes us secure when we leave and we feel very comfortable with what we have. We're very pleased with the service and would recommend Guardian to a friend.

I've used Guardian Protection Services on both my houses and the whole thing was easy. The installation was quick and the installers were able to use some of the stuff that was there before. I like having the key fob to be able to turn the system off remotely. I also like being able to use the app on my phone to turn the system on and off.

Everything is going fine with Guardian Protection Services. Their representatives have been great. All the time, they've been courteous and they give undivided attention. I'm coming up on my five-year contract. And I wanna make sure they give me either the same price or a good price because I’ll be looking elsewhere. I've already recommended them to a few people.

The builder offered Guardian and it seemed to be a simple solution. A gentleman came to discuss where we wanted to put all the different types of pads and the keypads. It was a professional interaction. Also, they offered everything I needed and the features offered in the system are fine.

Took me taking to social media to be able to remedy my issue. Shame on this company. But since I'm under contract I don't have a choice but to stay with them. At least I now feel secure in my home.

I had Guardian before and then we had somebody that came in that really sold us on what we felt was a better system. The system was okay but then they were bought out and I wound up going back to Guardian. They took over my old system, which it's not one of the newer systems. The overall quality of Guardian is good and it works properly. However, I'm having a little bit of an issue with a sensor of the alarm system that they came in and fixed, and that I think I can still get fixed. It's not a big deal. There is also an upgrade to the system, which I am thinking about looking into at some point. They have a different pad. Moreover, they're very easy to work with. When I call for service, they get right out here. I'm satisfied with Guardian and I'm not gonna change any more.

When we purchased our home in Florida, Guardian Protection was already installed. We weren't over the moon about an alarm system, but decided to give it a try. The tech came out to our house, showed us how to use the system and then left. For two years things were pretty good. We didn't have any major issues, and the alarm seemed to work well. We called to discuss getting video monitoring set up, but decided against it at the time after speaking to the woman over the phone.

When the salesman that came to the door talked to me about the security system, I liked it well enough to go ahead and go with them to allow them to come in and change out the existing system. The Guardian system was more advanced, and I like it better. The installation went very smoothly. The last time that Guardian was here, they brought it up to newer equipment, and everything's fine.

When we were building our house, Guardian was the only one that was offered. It’s a little higher-priced than other security systems though, so we're considering maybe switching. The system is also a little outdated. We just got the app with the phone and they just told us about that. We should’ve been told years ago about it. We had to order a new lock for the basement and the tech was the one that told us about it, so if he hadn’t come out, we’d probably still be doing it manually all the time.

Took a weekly to get a backup battery for system, so system was down for a week. The system kept beeping every 15 seconds and drove us crazy. Surely 1-2 day express delivery is warranted. Being without the system up and running was most disconcerting. Does not give me great confidence in Guardian.

Do not use Guardian. They have a million hidden fees! The motion detector was already in the home when I bought it and severely outdated. After a while, it started malfunctioning. Guardian had to replace it because it was old and not working properly. They charged me $50 to update their equipment. Why? I wish they would allow me to cancel, they won't. Be careful of those service calls. They are going to make money on them even though it's not your fault.

We love our security system. Everything has functioned well and we have run into minimal issues that were mostly operator error. Definitely recommend if you are looking for a security system in your home. Thank you!

Guardian is a lot more convenient compared to my previous system. Anytime I have an issue when I call, it’s usually taken care of right away whether we’re going out of town and we need to give new contact information for the week that we’re gone, or we have an issue and we call for service. The reps have all been pleasant. We had an issue with our alarm system and it was a cellphone coverage last month, and when we called Guardian, they were very eager about coming out. The technician that came out was super helpful and friendly. We love Guardian and we feel more secure with them.

My interactions with Guardian Protection Services had all been good. When the system went down and was out of electricity, they helped me reset it a couple of times. The customer service rep handled the situation well. The installers knew what to do. They were in and out. The features work fine and the quality of the equipment is good. Plus, the smartphone features are good too. Overall, the system's performance is good.

We switched from our local Cincinnati Bell because we were getting rid of our landline and I was going to a different company. There were some other people in the neighborhood who had Guardian and had a good experience with it, so we used them and they took over a system we already had. Within the last eight weeks, our carbon monoxide monitor went out. It was getting old and we were getting some false alarms, so we called them and the entire experience was fine. It was a little expensive, but I get it. Every interaction that I’ve ever had with anybody calling or coming here to our house has been very professional.

Comparing Guardian to our previous service, they're like night and day. The reps at Guardian are very helpful, understanding and responsive to some issues that I’ve had. The quality of everything has been excellent as well. The only concern I have is the doorbell camera. It came apart even though nobody has tampered with it and the Guardian technician verified that. They said that it was something from the manufacturer. They put another one in but this one hasn't been in for three weeks and it seems to be coming apart faster than the first one.

We had used Guardian for eight years, and then we were gonna switch to another provider, but we ended up just adding on to Guardian. We told them what we were getting from the other company, and then their rep said that they could do it for less. But they did less than that. We thought we were getting a station in the house with the hard drive that stored our recordings. What we got is a web version where we can see it.

I moved to Fairmount, Indiana and it was just me and my grandson. The house I bought here has two stories and he discovered that the porch was very easily accessible, just by stepping out the window. My sister has Guardian and she told me to call them. They came and talked to me, and we fixed everything. I haven’t had any problems with the installation at all. A gentleman came and did all my downstairs windows, my doors and especially the bedroom windows upstairs for my grandson who would sit out on the porch.

My interactions with Guardian Protection Services' reps were great. The installation was fast and it had been wonderful. The features offered in my system is great too. And everything is working. But when you need to update your information, you can’t do so right away.

I’ve had good experiences with Guardian and feel very protected by them. The system is doing fine and I’ve been very satisfied with it. One time, I had some batteries replaced and the gentleman who came was very nice and took care of everything. He checked the system and made sure everything was working all right. He went out happy and he left me happy.

Compared to my former service, Guardian Protection's pricing is more favorable. Plus, my interactions with their reps have been very positive. They were very responsive. I had a difficult time getting started though and had a lot of technical problems, but they were resolved in a timely manner. The installers seemed to be very capable, but part of the problem was that I didn’t get a complete system from Guardian Protection. They integrated it into the system I had, which complicated the installation. Fortunately, it seems to be working fine and I’ve had them for seven months now. The system's overall functionality and performance turned out to be excellent, and the features are good. They're everything I need. Plus, the smartphone features make it very convenient.

Guardian's customer service reps are courteous. They treat me with respect. The technicians have also been efficient and responsive. One unit that is kind of the hub of it all has had problems, and they have come out and repaired it without any hassle. They've now replaced that unit. Overall, I'm glad that I have the security system. And it gives my wife in particular a measure of sense of security.

Guardian Protection was very proactive. When I called in, they offered me a promotion as a new customer. Their system that was at our house that we bought was a little bit older. So, they updated the system at no cost and I just signed up for 60 months contract. When we moved in, they sent a person to do the upgrade, but the motion sensor was not updated, and that defaulted. So, the moment after the person left, we couldn’t activate the alarm. They had to come back the following week. But was not a real problem. They were very quickly to arrange for.

Guardian Protection's customer service team was nice and informative. The service techs are very knowledgeable. I like them and I like that they actually work for the company. Also, the sales rep was very informative. He’s the one that actually sold me their system. He worked with me and gave me a better discount on upgrading my keypad.

I got a camera outside and one extra doorbell through Guardian. It was cool. At my other house, I had the camera inside the house so that’s a little different than what Guardian had. I just had to troubleshoot my Guardian doorbell a couple of times to get it jumpstarted again. Also, I’m getting a lot of texts from them. I had cut off notifications and I’m still getting emails. I don’t need to know every time a door opens up and that’s what it does with the email. Besides that, everything else is pretty good.

I was disappointed to find out that we pay almost double what most people pay because our salesman, who was a subcontractor in this area, led us to believe that each camera cost an additional $10 on our service. We found out we could have as many cameras as we want, it was just a resolution issue. We are paying $75 a month, based on two cameras, when every single other person I know are paying in the 50's. And I should've been paying $55 a month plus tax.

We bought a new house and the previous owners had Guardian's system. We changed stuff as we didn't want them knowing all the combinations and we had several positive interactions with their reps. Though we had to deal with the difficulty of their four-hour windows, the set up of the equipment wasn't too bad. Their techs were very capable and nice to deal with. Since then, I've been happy with my system. I've also been liking Guardian's smart phone features which are nice when we're out of town.

We moved into a new house and Guardian was the one that installed everything in it so we decided to go with them. Guardian has been great. A couple of times from cooking, the alarm went off and they always called. I've called with a few technical questions a few times and they've always been helpful. This last time, our electronic lock went bad and we had to replace it. They came out relatively quickly within a few days and were able to replace it. The technician checked it and got the mechanism working. But he never checked the keypad and I had to explain to him the keypad was bad. That was when they decided they needed to change the lock because the keypad wasn't working. But it was the little more costly than I would've hoped. If I had done it myself, I probably could've done it much cheaper but I don't know that I would've gotten the same lock.

Everybody whom I've spoken with at Guardian has been very respectful. They try to explain their answer without making me feel stupid. The installers came and explained what they were gonna do. They got permission to draw holes on the wall where they had to and cleaned up their mess before they had left. So far, I love the features that are offered with my system. I also really like the app with which I can control my house from my cellphone. However, we all went out-of-state one time and while we were gone, we got a notification letting us know that our security system had been disarmed.

My husband traveled and I was nervous about being home alone. My neighbor had a security system, not through Guardian, but I started looking and Guardian's price was right when they were gonna put it into my house. At that point, I only had to pay for the phone hookup and all the equipment came with it. It was something I felt more secure with with two little kids. Someone did try to break in my house a couple of years after we had Guardian. They had tried to get into a door. It would have been the door with the monitor system. My neighbor came home and scared them away. They had gotten other houses on the next street, but thank heavens, they didn’t get into mine.

We had Guardian once before but then somebody told me that they were out of business so we changed over to a different provider. We went with them again and the installation was all right. We've gotten good service so far as well.

We had a different home security provider in the past and Guardian is more responsive and quicker. If I ever have anything going off, they always get in contact with me. Their customer service is very good. I never had a problem in terms of the monitoring with Guardian but I've had a problem with the distributor of the system and when they put it in. They were horrible. They connected it wrong and it would short out our phone. They would blame the phone company and the phone company would say, "No. It isn't. It's the people who installed it." It was everyday from the time they installed it until this tech who fixed it came.

I had a prior security service wherein we constantly had false alarms and our sensors wouldn't work. I liked the upgrades of service and materials used by Guardian so I went with them. Their installers were in and out quickly and did not leave a mess. They cleaned up well and explained everything very efficiently. We customized our system to our needs and the quality of the equipment we got has been good. The system works very well. Thus far, their reps have been very prompt and quick to respond in a very positive way. Having Guardian has been a pleasant experience and I'll continue to use them.

The Guardian representative I dealt with was very nice, very knowledgeable, and told us a lot of things. He did an excellent job. The installation of our equipment went well. And the system normally does all right just like now that it's working. We've had a lot of trouble with Guardian. The door lock wouldn't work. The video camera that we had installed worked, then it quit for a long time. Then they never would send anybody out here. We went almost a year trying to get somebody to do something about it. So, I'm not happy with the whole deal.

The battery on my Guardian wall unit ran out. Their techs said they were gonna come out and put a new battery in. I'm paying them $43 a month for five years but then they're telling me that they gotta charge me a $25 service charge to come out and fix the unit in my house. I don't feel really good about that. Currently, I don't have any service. Additionally, Guardian can't schedule me until the 17th and I'm out of town. I told them I won't be back until the 20th. It's been three weeks that I haven't had service but they're still gonna bill me. Their reps told me that when their techs get my system fixed, I should call them and they will adjust my bill. Even so, I wasn't confident that they were even gonna do that. While customer service has been fine, I'm debating around whether I will just cancel and do away with Guardian at this point.

Previously, I had Xfinity as my security system provider. Now that I have Guardian, I've found that they have much better customer service. They also have better technicians who come out to my house. They know a lot when I call for technical support. They’re an alarm company rather than a cable company managing an alarm company on the side. So, having them was a different experience. Now, I have alarms at two different houses and I can see all of them on the app. Guardian's camera works better too and they have appalarm.com so their system is easy to use. It meets what I need.

Guardian was cost-effective at the time I got them 20 years ago. The reps have usually been helpful but lately, I’ve been having an issue getting a replacement part which is for a magnetic target for a sensor. I've been trying to get one for over a month and they sent me the wrong part three times. I’m on my fourth time now. But Guardian has been pretty reliable over the past 20 years. I got a traditional system and that’s what I like about it. I just set it and leave. The quality is suitable too.

The service we had during the installation was great. The gentleman that installed our system was nothing but helpful. I may add another camera at some point but I need a call from Guardian regarding my billing. I need to get it corrected and the rep's arranging that. He said somebody was gonna call me.

The key power was shorting out in the middle of the night. So I was putting my code to disarm the system and it would immediately flip back and try to arm itself. So as long as I was standing there putting in my code, it would disarm and flip over. But then it started randomly putting in numbers and arming itself. Eventually, the alarm did go off. But in the meantime, I had called the 800 number. I was talking to someone and he walked me through everything I needed to do. I had to unplug the system, take the keypads apart and take the backup battery out. During this entire time, the alarm was just wailing. I could hardly hear him. But he was very nice. He told me not to worry and that he was gonna stay right there on the phone until we get it resolved. I was worried that the police would come but he said they wouldn't and that they had let the police know. He helped me through it and got it all taken care of.

I bought a home from Lennar builders and I was told that Guardian services has been installed in my home and I have to sign a contract for three years. When I wanted to cancel the contract before three years, the customer service representative told me that I‘ll have to pay a 750 dollar early termination fee per contract. This was mentioned in the contract and I did not cancel it. In the final year of the contract, I wanted to put a driveway security camera and called Guardian to install it, I was told to put a sign of 60 months contract. I refused to sign and told them that I am not fine with the early termination fee. I was assured there will not be such fee and I read completely through the contract and signed it and installed a security camera. Now 36 months have been completed and I wanted to cancel Guardian. I have been still asked to pay 750 dollars.

I previously had Slomins, and I had an older system and they wouldn’t change it. Since Guardian was getting in preconstruction and stuff was being done, I had them do it. Their system is easy to understand, but the first two guys that came weren’t helpful. They were in a hurry and they couldn't wait to get out of here. I had somebody else that came another day and he was really good. Also, there was one issue a few weeks ago when I didn’t realize I couldn't open my windows ‘cause the guy put the contacts in the wrong place. But I worked at it and opened it really wide.

From a conversation point of view, Guardian's customer service is fine. It's just that it took more than one call to get what I wanted done. There were times when I wasn't getting any good service and I had to call multiple times. My wife was ready to pull the plug. When the guy came to re-establish my connection with my phone line, I never got a bill. Since I made the call and had the guy come here, I understood it was gonna cost me. What it was gonna cost me, I didn't know. What I got all of a sudden is a notice that I owe Guardian for the time he was here in May. I paid it, but that's an issue.

We’ve had Guardian for a few years and it's been a good company. They’ve always worked with me. The system went off on accident and the response time was very good. They’re also very friendly people. I've never encountered anyone being rude. They’ve been very helpful with everything that I've had with or had any questions about.

When I’ve upgraded some of the existing devices in the home and a couple of times when we called out for service, everything’s been really great. Guardian has been fairly responsive and the technicians were fine. They wore badges appropriately credentialed from Guardian. They weren’t just some third party random contractors. The work they did seems pretty solid so that’s good. The items that they installed haven’t malfunctioned in any way that I can tell so that’s a plus. Whenever I’ve had service techs or their evaluators come through, they’ve been very respectful of my home. They take off their shoes or put on their shoe guards so I appreciate that.

We're very satisfied with Guardian Protection. I like the service that I have now very well. I've had very good interaction with Guardian's sales rep. Everything was terrific. As far as the installation, it was good. The guy was really friendly. He seemed like he knew what he was doing and everything went smoothly. We like the functionality and performance of our system a lot. And the quality of the equipment is good. Guardian Protection is a good thing to have to make you feel secure.

We were building a new home and Guardian Protection Services was the provider there. We went with them and their reps were good. Any questions which I asked, they answered properly. So far, their equipment has been working. I'd recommend Guardian to a friend.

Guardian's representatives were great. They were taking their time to understand what my problem was. They were perfect. The features that are offered in my Guardian system are fine, and the quality of the equipment is good.

A friend of mine mentioned Guardian and signing up with them was fairly easy. The rep was nice. The installation was also easy and everybody was courteous. The system does what I want it to do. It's very good and operating it is very easy as well. When the alarms go off, they immediately call and see if everything is okay. They’re pretty on top of it. I like Guardian and I ain't dropping. If I didn't like them, I wouldn't be having them this long.

I have had Guardian since 1990. SafeGuard was the original name at that particular time. I have had some problems lately, but they came out and fixed everything that needed to be fixed. So, I'm very happy with Guardian. The alarms went off and they replaced the smoke detectors, and so it hasn’t gone off again since. Their representatives were always very polite and everything has been fine. I could highly recommend them.

Our experience with Guardian has been okay. In my prior residence, we have Guardian, and then we switched to a different one. And when we moved here, we went with Guardian. I don't like Guardian's equipment. The other system was much more updated. It was a voice panel and a little bit more digital. The representatives at Guardian have been okay. They generally answer my questions. We had a problem with our smoke detectors going off, and they were not very helpful there. It really was a simple matter that they could have handled for us. I guess it was just a simple matter of taking the batteries out of the smoke detector so that we could at least disable them. And they're hard-wired. We weren’t really familiar with them. And I thought Guardian could have handled that situation a little bit better.

I had a rocky start with Guardian Protection Services. Another company was representing them and that company was flaky. But I understand that they’re out of the picture now and things have been going smoothly. The monitoring fee is a little high, which I don't care for, but with everything that I’m getting, it’s probably what the market runs for stuff like that.

So, when we signed on we were stuck with a 5 year contract. We signed on when we built our home. They were so expensive. We tried to reduce our rate. We were told that we COULD reduce our rate and get this great video ring type doorbell but we needed to extend our contract. If we wanted to cancel we would have to repay the cost of the doorbell though. We decided to do it.

Five years ago, a person came by soliciting the security for our home. I listened to what they had to say and it sounded like they were up-to-date at the time technically. I was satisfied with what Guardian Protection Services offered as well as the price. Two years after I had it, I had a problem with them. I should have experienced an alarm and I didn’t. I called in and they said they didn’t even know who I was. At that point, I thought it was a fraudulent operation. I went to the police, I told them that and they made a couple of calls. They said Guardian was a legit organization. It turned out that there was some screw up and I wasn’t even listed as a customer.

We have used other security systems for my previous homes. But when we built the house, Guardian was what the builder recommended, so we went with them. The tech who came out for the installation was phenomenal and so far, our interactions with their reps has been minimal but satisfactory. But Guardian doesn’t have a technician that works for their company in this area and they subcontract the jobs. They did when we started, but they don’t now and it’s been almost five years. So when we had a carbon monoxide detector go out and it was beeping like crazy, it took them two weeks to have a tech come out and fix it. Other than that, the system's features meet our needs and its overall quality is adequate.

Our builder recommended Guardian Protection Services and I’ve had nothing but problems. It didn’t get installed in time, so we had to go with a wireless system. The equipment doesn’t work. We had the doorbell and a camera replaced three times. We have service people in our house probably 11 times, with all kinds of problems. They tried to fix it with free stuff and we got a month free somewhere. And I can’t get out of the contract. So, it’s either live with it or give them bad reviews. So, we’re living with it until our contract’s over. They have to be clear on their service model where you have one year covered and then two years where you have to pay for everything. Even if it’s faulty equipment that they are selling, I still have to pay for it, which doesn’t make any sense.

I had basic service with ADT before and I really upgraded when I went to Guardian. I was okay with ADT and they responded when needed. They would send the police out when the alarms went off. But with Guardian, they try every effort to contact me before they call the cops. I had a monitor that was setting itself off, so I was getting these calls all the time saying the living room sensor was going off and asking if they should call the cops. The reps were very, very professional, and we got that monitor fixed.

I had a new front door put in. Guardian Protection Services came in and put a detector on it. Their reps were helpful and their techs were very good.

Somebody from Guardian came to the door and asked if I want to switch over to them. They offered to install for free, and they gave me a credit card. I was ready to change over anyhow, so I went ahead and let them do it. They’ve been very nice. I have set the alarm off many times, and they’re always very understanding and patient with me because I forgot to turn it off before I lock the door. They respond very, very quickly. They’re on the phone before I can get inside the door. I feel very secure with a system in the house. All I have is a pad on the wall and remote, and it is easy to work.

Great from initial call to installation. Rebecca ** who was my sales associate has been with the company for 9 years and was amazing. She was polite, knowledgeable and really took the time to explain the packages and schedule the installation. The installer Chidi ** was running a little late and called me well before the expected time to inform me. Continued to keep me posted when he finished the previous job, and as he made it closer to my place which was an hour away. He was great. I now know why he was late, it is because he really takes the time with the client explaining everything he is doing and then setting up the keypad to the app and not leaving until he knew I was comfortable with everything. Great companies are built by great people and I am sure these two are not the only ones with Guardian Protection,. Would definitely recommend their service to anyone who needs an alarm.

I had sensor alarms going off for no reason. Manny ** came to my home and performed an in-depth analysis of my system. He replaced sensors and batteries and assured me that the items he replaced would resolve my concerns. Manny is a genuine asset to your team! Thank you. Michele

When the system was installed, the installer was very nice and he walked me through everything. I also have a medical alert button, and he showed me how it went and how to work it if I want to use it as a watch or a necklace. I’m hard to understand things and he asked to sit down and really took his time with me to go over that stuff. He came back twice to work on the system because he said there was something wrong with the inside of the box, which was the reason why they could never get it set right.

Everything was fine with Guardian. The installers were great and I like that we can access the system from our cellphones. The quality of the system is great. I've always been secured with alarms.

We've built two homes both with Ryan Homes, and Guardian was the preferred home security. So, I've been through the process twice. The representatives when you're building, are with the home security, but their job is also to sell home audio, extra alarms for the home, increasing the home security defense, along with Ethernet cables. They have many different hats that Guardian wears. They were very responsive and I typically had a good experience with them.

Debby contacted me from the customer service team. She reviewed my account and recognized that very little equipment had been installed when I first signed up with Guardian, I moved to an area that Guardian didn't service and that a waiver of the contract charge was appropriate. She contacted me quickly and followed up with me through resolution. I appreciate her approach and restored my confidence in Guardian. I would consider using them again if I move back to an area that they service.

I used to have ADT at another house and one of the primary things that used to bother me was that the alarm would just go off. And if you get too many of them, you have to pay for it. The ADT system was at a rental property, so I wasn’t there a lot of the times. The cops would have to come out because I wasn’t there to say that it was okay and that it was false alarm. One time, I would stand there and it just went off and there was nothing going on. So, it was a lot of false alarms that I wasn’t setting off. Guardian offered us to try something new, plus I was looking at video cameras.

I had Guardian in my previous home in North Carolina. I was referred to them by a friend and everything was fine up until cancellation. That was where I was left unhappy with Guardian. I had the service for 10 years and when I moved to Pennsylvania, there was a break where I didn’t have a home when I moved here. But we started the service again and I signed a five-year contract. I paid everything in full and I’ve never been behind on any payments.

At first I didn’t have a problem with the service until we had to change some parts in the audio system. They charged us for 2 parts and we only needed one and one of the new parts that we didn’t need did not work correctly. They knew it didn’t work but they spent hrs trying to figure out what the problem was. They thought it was my receivers was bad. After hrs of trying they wanted to come back and change the whole system out. It would have been very expensive.

Everything was okay with Guardian's salespeople and customer service personnel. My system was previously at my place when I moved in and later on, they put Wi-Fi in. Initially, the system didn't work on Wi-Fi because I changed vendors for my TV and phone. So, it had to be adjusted to that.

I previously had Protection1, then a Guardian Protection salesman came to my door, told me, he could offer me all this additional stuff. I didn't have door sensors before or windows sensor. He said he could get me window sensors and a camera, a dimmer light and a smoke detector that would alert the fire department if it went off. I could get all of that for the same price that I was paying Protection 1 and they wouldn't charge me anything for the equipment installation. Plus, they would buy out my Protection 1 contract, which was only $150. So I said, "Okay, deal." They bought out the contract. They installed most of what he promised, but I never got the smoke detector. And then later, he claimed, "Oh, I never promised that." Then within days after the installation, I started having problems with the equipment.

Compared to my previous security system Digital Life, Guardian has been horrible. Before, I had everything. I had cameras, a door keypad where we could turn the system on electronically and so many different features. Plus, Digital Life's system was cheaper. Guardian's system doesn't compare to theirs. With Guardian, I did not have any contact and the only thing that their rep did was have our system put in for grounding in order for them to put Guardian's system inside. They never once talked about the security system, discussed cameras and keypads or any of the good stuff we wanted. Though before installation, they went over how many outlets would get, we never had that sales pitch on upgrading with cameras and everything. When we finally got our house, Guardian's rep came out and installed our garage door and all the sensors for us. He went over everything including how to use the app which was pretty cool. However, nothing happened from there.

Guardian Protection Services offered me a deal and I've been happy with them ever since. My system has always done well for me. If anything is wrong with it or if it does something that it doesn't need to be doing, Guardian's people are always right there to help me with it. They come out to help. With it, I feel completely secure. We set our system every night.

Before it was switched, the rep some kind of took advantage of me because they were some kind of busy, and I felt like he was from the different company from my current alarm company, but it was not. The old equipment from the previous alarm carrier company was still the same. It seemed like we replaced the big panel, and he left. And since it was old, I settled to have to replace the batteries. I don't like that because I’m a new customer, like a little more than a year, and I'm replacing very expensive batteries. Also, I don't like the whole equipment.

When we had the house built, our builders referred us to Guardian Protection Services. The system was wired before we moved in. And although I don’t use it often enough, it seems to work well. Our interactions with their reps have been quite good whenever we needed them. There have been some occasions when there was a fire alarm and they called. That went well.

Guardian was true to their word towards efforts to help resolve this issue. I received a call from a Representative of the Collections Department today. She informed that our concerns had been researched and they concur that we experienced far too many problems with the installed system and that we were not treated fairly when the file was forwarded to an agency for collection. Guardian noted that we had been excellent customers and confirmed that we only had five (5) remaining months in a 5 year contract.

I had a different home security system in the past and the system of Guardian Protection Services is better. I needed some more hook-up in my house but it would be more money to do that. The representatives of Guardian who helped me were good. They gave me good facts and told me some things about how the system works and how to operate it. It took me an hour to install the Guardian system because I had to take the old system out and put the new one in. But I didn't get enough sensors and I'd rather have some more. I got one more sensor that I need to get on one of my doors, but I want to see how I can get some more things done on two of my windows. Nonetheless, the new Guardian system is good.