Guardian Protection Reviews

I had a different home security system then I switched to Guardian and I like it. Everything has been explained to me but I'm supposed to call them a month for them to show me how to work it. They have given me the number but I haven't called them yet. Other than that, I've had Guardian for about a year and a half and I am satisfied.

I have had Guardian Protection Services home security/ fire/ carbon monoxide alarms systems since 2013. On September 16, 2019, I called Guardian Protection Service to inquire about service coverage as a result a fire occurred at my property on September 11, 2019 account. I, the homeowner, was away in Europe for travel. I nor my designated family members received any notification of a fire at the property. The first communication with your representative informed that I did not have monitoring service rendered by Guardian Protection Services since May 17, 2019 and that no notification to the fire department occurred September 11, 2019 from their entity.

I had ADT and then Guardian came with the house when I bought it so I stuck with it. I've been with them for a long time now and the representatives are great. They are really helpful. Anytime I have a question, I can call them and they answer it and resolve my problem. Also, I like customer service. When we turn on our alarm and it goes off, but we are doing something else outside and don’t hear it going off, and then when we come in the house, they would be like, “Hello, hello, are you there?” I like how they can interact with us through the system. The quality of the equipment is good because I haven’t had any trouble. I love the system and I wouldn’t trade it for anything else. I feel safer with it. And, I would even tell other people that Guardian is the best choice.

We were required to have a security system by our insurance. My wife did some research and Guardian seemed like it was one of the better deals and was a reputable company. They were very professional when they came and installed it and they explained everything. Also, I like having access from my phone.

The builder set up the appointment with Guardian so they told us that we have to see them then they gave us a date. When we went there during the meeting, the reps seemed fine. They said we can get a vacuum and all that set up as well with them, and they told us about this surround sounds. All of it was okay at first. And then, when they set up the house, they didn't even show us how to operate things. We have to call them about the vacuum as well. So, we have to follow up everything afterwards. Also, the features offered were a little bit high. We're paying 45.99 or $45 a month. We had this incident wherein we opened the door, then we were expecting a call from the Guardian but it never happened. So, we don't know if they are really monitoring us because it happened several times but we never got even a single call.

A friend of mine suggested Guardian. The system works well. The only issue I’ve had has been the little fob that you can use manually. It’s to attach to my keychain and the little tab broke off. So now, I have to try to take care of not losing the thing and keeping it loose in my pocket. So, occasionally, it disappears for a few days and I would find it again. We don’t use the app to set the system on our phones. For some reason, we never got around to doing that. But it would be a nice thing that we might even try to do again. We're pretty happy with the system.

A salesperson came out to talk about what I needed, but it was all arranged through the builder. The builder had Guardian install everything and I went with them. Everything’s fine.

The company sold me equipment that didn’t work from day 1 of installation. I’d call and go through the recommendations and no solution. Now, after the product is out of warranty, they suggest it needs replaced. So they want me to pay out of pocket for more equipment that never worked in the first place. Thus, I wanted to cancel my contract since Guardian is not providing adequate service, a breach of their contract. Yet they insist I pay $750 early termination fee, EVEN THOUGH IT'S THEIR EQUIPMENT THAT ISN'T WORKING AND THEIR SERVICE DEPARTMENT THAT ISN'T FIXING IT PROPERLY!

I've upgraded my Guardian system about three times over the last 12 years, with adding cameras and stuff like that, and I've had no issues. A couple of times, they even had some technical things and I'm a technical person myself, and it's worked out well. I had somebody come out twice and both times, they were excellent representatives of their company.

Guardian was my best option. There was one through the builder and couple other options that were sent to the mail but I had heard good things about Guardian so we ended up going with them. Guardian's customer service has been phenomenal due to its simplicity and ease. I’ve never had an issue with any type of rudeness.

There is a lady that lives in the block and she has the Guardian sign in front of her home, and we went there and asked her. She gave out all the information. She said Guardian is good. Then I said, “Okay, let me give it a try.” And so far, so good. The installation was pretty good. The installers were very professional. When one of the things that is on the window wasn’t working, I called and asked to speak to a supervisor and then right away they sent someone. The problem was solved. That’s why I don’t want to leave Guardian because we don’t have a problem. There are a lot of people that come in and ring the doorbell and say, “I’m gonna give you a better price.” I’m not interested about a better price. I’m interested about the service that I’m getting now.

I'm wondering why I got a bill for $42.14 & then another bill for a shortage of $75.29 - I went online & saw the statement for $42.14 (which I had paid by the way) but nothing about the supposedly past due $75.29?? I was told the visit by a technician to my home to replace a sensor on a new door cost $115.00 but I never received an invoice for $115 - I only got a bill for $42.14 & now I'm getting a bill for $75.29 - why didn't I get a statement for $115???? I'm perfectly willing to pay my bill but I don't understand why I got a partial & now I'm receiving the news that the total amount due was $115???

AAA Safe Home purchased Guardian Protection in Arizona. My system was switched over to AAA, but Guardian was still sending messages to say that they could no longer monitor the system due to the cell connection being off line (this occurred when AAA took over). The Guardian representative confirmed this and turned off any further notices being sent.

Great protection and repair provided; have been with this company for over 20 years and feel very safe with the service. When I had to move I had new service installed and I would never do without it because I live in an area subject to crime.

Everything's okay. The batteries are all running out but I've learned how to use it. I was very annoyed that I got charged $50 for a service call because their video online showed incorrectly how to change the battery. I had to have a service call which was sort of ridiculous because what I would’ve had to have done is slide it as opposed to trying to lift it off like it showed in the thing. But the tech was great.

Worst security service on the market. Equipment is unreliable, customer service is non-existent unless you owe them money. Twice I set off the smoke detectors and called right away to cancel the call. Both times the fire department showed up because Guardian never cancelled the call. Throughout the time I was under their spell, I frequently received robo calls at 8:30 Sunday mornings to remind me of some unimportant function or give a recap of past activities. After two years of trying to communicate with a human, I disconnected the system. Now I got recurring robo calls to tell me the system would not communicate. I called several times but only reached voice mail. No one ever returned my calls. I even left messages on their website contact section and never heard back from that either.

Guardian Protection's customer service reps are consistent, knowledgeable and polite. They all say the same things and ask the same questions. They're able to transfer me to another department if needed. When we have maintenance issues, they have been quick to respond. An alarm can go sounding off for one second and they'd be calling. When we're gone, we're gone most of the day. The system usually doesn't go off, but if it does, they call instantly. We have a keypad downstairs by our door as well as window and door sensors. We experienced a sensor falling off the window in the summertime, when people open and shut, open and shut. Other than that, we haven't had any malfunctions. Moreover, the bill is affordable.

I got Guardian following a referral from a friend, and I've had it for several years now. It's a good quality system.

We've had Guardian Protection since we moved in in March. The builder recommended them and it was part of the package so it was a very easy transition. It was also professionally done. The system is working perfectly and it's exactly what we wanted.

The Guardian Protection rep was very personable. They told me things that were relevant to me. I like what they had to say as well as the pricing. My husband has MS, and at certain times of the day, he’s there by himself. They told me the features that would be beneficial towards him so that I wouldn’t have to wonder or worry about him getting hurt or somebody breaking in on us and him panicking. He has the one that you wear around the neck instead of the arms. We also have the panel that has the things we use on it and rather than a button. He could just reach over there, touch the screen, and it comes up on my phone every time he opens the door.

Guardian was chosen by the builder when we bought a new house. We had a meeting with one of their salespeople and the installation was done while the house was being built. While there was very little direct interaction with them, it was good. They were clear, pleasant, and friendly. Then, the whole system was ready. We got a standard package and it meets our needs. It works and it's good.

We like Guardian Protection Services very well. We got a better deal based on the system that was included. We've had them for three years now and when I’ve had problems, like when I had a bad motion detector, I called and they sent a representative out and the person repaired it. He said that the top was off, the batteries were dead. It would go off and there was nobody in there. Everything is fine right now. We have the glass breaking features and all the other ones and everything seems fine.

I went with Guardian because of their reputation, and my interaction with their representatives was perfect. It exceeded expectation. The installation team was super polite and pleasant. In the last visit, they came early and spent about 15 minutes. They did a battery change and the installation of mobile app. The system has been functioning perfectly and even though it doesn’t have much features, it's good. The system does what we want.

We went with Guardian because of the price and then we had a technician come out and install the system for us. The installation went great and they did everything on the same day. The system works pretty well, but we had to call them because our garage door going out into the garage was loose. A very nice tech came out and took care of the problem. Their customer service reps have also been very helpful.

Guardian’s more expensive compared to other ones I had, and unfortunately, I’m hooked into them for five years so I have to stay with them for another two and a half years. Also, I don’t think their reps told me everything. They were just trying to sell me everything. And if I had to do it over again with what I know, I wouldn’t have used Guardian. In my prior services, they covered all the windows. With Guardian, they don’t do all the windows. You gotta pay extra if you want all the windows done. They covered the doors and they put a motion detector in and then they covered two windows in our master bedroom. That was it. But the smartphone features are good. I like that.

I was very displeased with the company that we had prior to Guardian. They changed their names five different times the time that we were with them and we had a lot of issues that I just did not care for. It was time for them to go. I looked through several companies, but I have friends that have Guardian and I checked them out, and I was more pleased with Guardian than the others. They had such good reputation. I checked them out, went through Better Business Bureau and they had a good high rating. So, I thought, “Well, there’s no reason not to go with Guardian.” Guardian's installer was very good in what he did. I like the equipment 10 times better than what I had. It’s not as complicated.

We had a false alarm a couple of Thanksgivings ago and everybody showed up anyway even though we were trying to tell Guardian not to. The system worked too well. The only thing that I didn't care a whole lot for is that two smoke detectors are battery operated. I had all five doors hardwired, but at the time they didn't have hard wires for the smoke detectors. I told them that I like to have the hard wires instead, but we have not gotten around to that. Also, I thought the battery in the system had to be changed every year, and I had a concern when I wanted to change it. I found out it will tell you when it needs to be changed. And then they put a trouble alert in and we found out they were labeled wrong, which was no big deal to me either if it was upstairs or downstairs. But they made an appointment, came out and changed it in the program. And they were gone 15 minutes.

Guardian has very good quality equipment and all the features are also very good. It was presented to us from the builders and what Guardian offered was aesthetically pleasing and would be able to meet security needs. I'm happy with everything and all the options that we have. Plus, Guardian's response time for any issue is very good. In fact, they contacted me when they found out I had an issue before, which I didn't know I had the issue. They scheduled an appointment, came quickly and then fixed it. They also installed our home theater. They do other services and have come out several times, and they tend to be quick and do a good job. In addition to their good reputation, their prices are pretty reasonable as well. I don't think anybody offered a better price.

My sister is with Guardian and so I also went with them. Everything is fine. The installation went well, and the technician was good.

Guardian's security system was offered when we built the house and they worked with the builder. Their sales reps were also very easy and nice to work with. Plus, they had lots of expertise. Then, everything was installed before I moved in and so far, I like the equipment because when I leave my kids at home, I could turn it on and I feel at ease. Even though they're 12 and 14, I still put it on. It gives me peace of mind. I have the app on my phone as well. I can turn it off and on from my phone and it's very user-friendly. My kids can use it, too. They know how to turn it off and on. Other than that, Guardian's reps were very kind the last time I had them in my house.

I feel safer since having Guardian Protection in 2005. I had two sensors that had gone bad and Dave and another gentleman came to replace the sensors. They were here when they were supposed to be and they made sure that everything else was working properly. They left us some new signs and they were excellent.

I have the Guardian security system and they're the only ones that I've been with for over 10 years. It beats what other people are paying. I've also ran through troubleshooting with them. I'm not a technician and I'm not knowledgeable with the processes but they've been very patient going through them with me. They've also been very informative. Recently, they have sent me the booklet having to do with the manual for my alarm as well as the stations that they have for my sensors, which was something I didn't have. All in all, the alarm works well but one of the sensors is not fully functioning right now. They've ordered a part though and we're waiting for it to come in.

Every day, our sense of security needs to be heightened but having Guardian has made us feel safer, especially that my daughter is home alone. They call me when the alarm goes off and the reps that I talk to are knowledgeable.

I like the security system. I also like that I have it on the phone. I can turn the alarm system on and off through my phone. I had a domestic violence incident a couple of weeks ago, and a technician came out and fixed an issue that took place during that time. He helped me sought out the Duress Alert app on my phone and how to work the system a lot better. He also helped me reset my password to become safer and he showed me how I can press the Duress on my phone if I can’t call through the keypads.

Up til recently I was very satisfied with Guardian I recommend to friends and family. Recently I had my detector replaced. I asked the rep over the phone would there be a fee for the replacement. He put me on a brief hold and on return he said probably not. The technician replaced the unit and before leaving I sighed that the work was completed and again there was no mention of a charge. I went on the rep's response that There was no fee involved. About 2 weeks later I received a bill for $275.32 for a 5-20 minute installation. I was totally shocked I called customer service thinking this would be rectified but to no satisfaction. Ive been a customer for several years and have been very satisfied up to this point, loyal customers should not be blindsided when it comes to something of this nature. Had I been told prior to the outcome would have been different???

Guardian had a decent price. My wife uses the app more than I do, but I know we could be 30 miles from the house and we could set the alarm and unset it. So, it's a good feature. Guardian still has some glitches in the system. We had problems and we had to call them out and they had to redo the system, but they did take care of it, and now, it works okay. And before they leave, they should test their equipment. The first guy that installed the equipment spent almost zero time with us explaining the system. But I told the next guy that came out, "I'm 64. I don't have a clue about new technology." So, he sat us down and he went through it step-by-step where we could understand it as older people.

The neighborhood that I live in is a fairly new development, and the majority of people here have Guardian for their. I liked what they did better than ADT. I have a friend that has ADT and he was telling me why I should go with ADT. I talked with them and I talked with Guardian, and Guardian was much easier to work with. We bought a house and had an older alarm system unit. When Guardian came out to make all the proper connections, they walked us through every step of how to use the panel. I stood with the guy while he went over everything and he was explaining to me what he was doing and why, then explained how to work the system from nuts to bolts. And we've subsequently had them come back and install CO detectors.

I called a number of times about the problem with the doorbell. A technician came, tried to fix it but it is still a problem and does not work properly. I am concerned that this problem will never be properly fixed but I will still be required to pay the bill. This, I think is unfair but, I am locked into a contract.

First my cameras go out then a couple of days later they came back on. Now it went out again. The house is less than 2 years old. I've experienced a lot of problems with my cameras. My account was hit with a $20 fee for for return of payment. I asked him what account are they taking it out of. I only have three checking accounts. They couldn't tell me which one it was. I'm the owner of the house. I can't even go online and check the account number that was listed. Everything's done through a phone. Ridiculous. Can't wait for this contract to be up.

Agent not cooperative with senior citizen when trying to set up autopay based on date I receive my social security. If not for contract I would cancel Guardian and go with another security company. Such as ADT. Not the first time agents were uncooperative.

The person who came to fix the sensor, was here for a long time, ~1.5 hrs and finally got a sensor working. I was told this was old equipment and they don’t have the replacements anymore. It would have been nice to find out more about replacing or upgrading my equipment since it is still not working.

We have the alarm system in the house and garage. We also have the mode that once we fall, we can push a button and Guardian Protection will come out for us as we're both old people. The overall functionality is really good. We're happy with Guardian Protection that's why we're still with them.

We are a long time customer (17 years) and have yet to have any problems. From the call center to the field technicians, they all are all outstanding. This is the type of service that it is imperative to be dependable and reliable. Guardian scores off the charts on both. I would recommend Guardian to anyone.

Guardian has been great- reliable and when needed they are there. Whether it’s answering a phone call or responding via two way when there’s a situation, they are on top of things. I am away from my home often and I count on their protection for those times.

Door equipment that does not allow the homeowner to change out the batteries and it continue to work. I change the batteries on my door. Now they do not work and I am going to have to someday pay $25 to have someone come out and make them work again. I have been without my Quitman for close to three months because I have explained to your company that I do not know when I’m going to work. I call and say, "I’m off Wednesday" and they say, "Oh we’re sorry. We can’t come Wednesday but will come for next Tuesday." I’m working till 330 that day what we’re going to schedule you for Tuesday and of course I have to cancel because I can’t be home until 15 till four and your service person is in this area at 11:30 in the morning or 1:30 in the afternoon. As soon as my contract is up which I’m sure I will not have equipment. Until then I will not renew my contract with your company.

It's a safe feeling to know my house is protected. I am disappointed though that I cannot cancel my service. I have been with Guardian for 6 years so that alone should prove I have been a loyal customer and should be given consideration. I move a lot so a 5 year commitment each time is too much.

Saved our lives when a car was driven through our bedroom while we were sleeping. Alerted the police, fire and EMS before we even knew what had happened. Great service afterwards also getting new sensors replaced that were damaged or destroyed.

Have no complaints about the service except for video doorbell. On the lowest setting and detected motion. Even you review the video there's never anything there. Also had a false smoke alarm go off at 230 am. But do like being able to lock door and close garage from phone.

Guardian is much superior than the other provider that I've used in the past. Their tech seemed very capable. I needed a strobe put in because I have a hearing problem, and he haven't done that before, but he sat and figured it out and got it in just fine. He had to order the strobe light and come back a second day. They don't carry them. I happen to live in a town that has a lot of elderly and disabled people as well as the state's school for the deaf. So given the demographics here, there are people who would use the strobe light. And if they realized they had it, they would probably want it. But other than that, it was a very professional, polite, and pleasant interaction.

I have Guardian Protection for seven years now and everything is going fine. I'm satisfied with the quality and the features that I have. Also, I like the smartphone features. I feel secure in my home.

At the time we got the system we were very concerned about the break-in because we were home. My husband was upstairs watching TV and I was in a room on the other side of the house, in the back of it, and we were both here and we didn't hear them break the locks on the window to get in. So, we wanted to make sure that we got some sort of protection. We didn't spend a lot of time looking into the systems because we just wanted to be sure we got some protection. We went with Guardian because the gentleman who came out was really good in talking to us and explaining to us. He was thorough, easy to talk to and kind, and made us feel comfortable with going with Guardian. And then the installation was timely, didn't disturb us, and didn't take up much of our time.

I signed up with a company called Spectracom 2 years ago. Upon signing up with them the gentleman who signed me up was very talkative and assured me I could always reach out to them or Guardian if I had any questions. My contract was supposed to be for 2 years but in small print it said 60 months. Which brings me to my first issue. Clearly I only wanted signed up for 2 years which the gentleman clearly told me was the length in which I was signing up at. Now I do acknowledge I should of read the fine print. However I was also told that the security system could work by using our cellphones as well. Which it cannot.

Guardian Protection was the system in place when we moved here 22 years ago. Their service as is, is fine, but the system is 20-some years old and they should have been knocking on my door 10 years ago. I requested a salesperson to come out and give me a quote for an upgrade and propose something. They sent a technician who didn’t know anything. He was very savvy on how to fix things. But he wasn’t a salesperson so he didn’t know what options were available, what the price was. He had no sales ability to propose something to me. He just said, “Just look around. Let me know which you want, call in, and they’ll give you a quote.”

Guardian has good price and great customer service. Any time I've had a question, I call them up and they say, “No worries. We'll send somebody out, we'll get it fixed, we'll teach you how to do it,” and they'll move on with their day. It's really like it's no worries for them. When I first started with Guardian, they were not the highest level of features and benefits. The coolest one they have is the cellphone backup rather than needing a landline. They’ve had that since the beginning. So, with features and benefits, they're about the same as everybody else. They’re pretty competitive on pricing, but everybody is in this market. The only thing that sets them above is their customer service.

Guardian's customer service has been very helpful in the time that I have called them. I have had them for six and a half years now, and it is fine. Overall, it has been a good company to work with.

We’ve had Guardian Protection Services ever since we lived here. It was the most reasonable one and the best install situation for us when we moved here. The only problem was when we did the new install, their reps came out and did it for us. The system works, but it doesn't work properly. My concern is not knowing that every time we need a technician to come out, it costs us $80 to $100. We have reached out to Guardian about it and any time we have, usually they’ll tell us they can’t send somebody out unless we wanna pay the $80 for the person that’s coming out. I don't even pay that much for the bill. Why would I pay them $80 to come fix our stuff?

Guardian has very nice people but they didn’t install the security system properly the first time. I have an alarm that’s on my garage door that goes out to my garage and that one doesn’t work anymore. It's the old pad and the guy in the truck told me that he could get one to put on that. He said he usually has some alarm that he took off of someone else’s house but still worked, and that he was gonna put the alarm on for me but he never did. Also, the guy who installed everything was here until night hours. Then, we had some issues with the system a few months later. We realized that he didn’t do something properly, so they had to come back and fix it. And they did. They also didn’t charge me for it because it wasn’t my problem and I didn’t do it.

When we first switched over from the other company to Guardian, they came out and did everything. And then they found out some of the stuff wasn't compatible for what they had in here, so they had to change it. Their tech has been out here several times. He was a very nice. Unfortunately, I get charged $25 every time he comes out. So I'm upset about that because it's their equipment, which they put in here and I'm getting charged for it. They said it was for a service call, which I don't agree with and I did not know that at the time when I took on Guardian and signed a contract with them. So I'm stuck with them.

I’m happy with Guardian although I get upset, because every time the alarm goes off, the monitor will not turn at all. We put our number in, it does nothing. I asked for a new monitor and the woman assured me that would be done. But when the repairman came, he said that they didn't write that. He said to call them back and tell the rep. They'll make sure that I get that and then the guys will have to come back out once they get the monitor and install it. But I was well served by Guardian's repairman. He was great. He came to find out the day it was almost coming off of the wall and the reason, he said, was that wasn’t installed right. Whoever installed that only installed it with one screw and it’s supposed to be installed with two screws. He put a new one up and installed it with two screws. He didn't charge me for that because it wasn’t installed right.

Every time I call Guardian Protection the representatives are experts in solving my problem or answering my questions. The keypads are easy to use. I never have malfunctions with the services. Another great service was the installation of a Carbon Monoxide Alarm & Smoke/Heat Fire Alarm.

I was replacing the security system that I had before and since Guardian was a few dollars affordable than others, I decided to purchase from them. Their reps have been very excellent, too. They came in one time to replace something and the technician was gracious, kind and professional. He did what he needed to do and I had a great experience. The system works fine as well.

We had ADT but they raised their prices all the time and they weren’t always prompt at calling me when I had an alarm go off. If they couldn't reach me, they still didn’t send anybody to the house. And Guardian is way better. Their price has been well fixed. And they've always called and they’ve always been right there. They’re always willing to send somebody to the house. They’re really good about when they call, asking for the password, and they’re really good about offering to do something. The other day, my husband was home making some pumpkin pie and they smoked up a little. They called me right away and asked if I needed a firefighter out here because they have smoke going on. I said, “I don’t think so, but this is his number and his name and he’s at the house.” They called him right away and asked him if he needed any help. So they’re really good about following through with everything.

We had our Guardian Protection Alarm system installed in Jan 2016. We have seriously had nothing but trouble with it to the point that we can't use it because it has a mind of its own. It will go off on its own and the team that answers the call will tell us "yeah you really shouldn't set it because it may go off". They have sent technicians to our home to replace equipment but then sure enough it starts to malfunction again. Then they want to charge a service fee each time when it's their system that does not work properly.

The customer service reps at Guardian have always been timely and excellent. I had a rep come out once and they just fixed up what needed to be fixed and did a great job. I’m very happy with them. I feel more secure and like I’m not alone. I feel safer in the house. Guardian provides a good service and the price has stayed pretty reasonable.

My alarm system was not communicating due to an incorrect card being installed in the system. The first time the Tech came he didn't have the right card to fix it. Then I had to wait for it to be ordered and while I was waiting the monitoring was not happening. They refused to credit the monitoring fee because I wasn't able to make an appointment with them. If they had the right parts on trip one, I wouldn't have had to make a second appointment. So not only will they not credit me for the services they did not perform, they inconvenienced me twice because they couldn't outfit their techs correctly. They constantly blamed me the customer after not monitoring my account and after inconveniencing me twice. STAY AWAY FROM THIS COMPANY. MANY OTHER SECURITY PROVIDERS OUT THERE AND THEY ARE BETTER THAN GUARDIAN. They treat their customers, vendors and employees the same. Terribly.

Very dissatisfied with Guardian video. The video doesn't work. They rebooted and it still doesn't work. Can't even get a snapshot of who is at the door. For service, it costs $100 for someone to come to house. Don't purchase!!!!

A security system was already in place when I moved in the home. When I purchased the house, I called Guardian Protection Services and switched. They were able to do it pretty quickly. I have a pretty safe neighborhood so I hardly use it that much. I have an autistic son and I don’t want the after-school care knowing my personal information, so I leave it a lot. They meet my son after school and they need to get in the house so I don’t put my personal stuff in there. But overall, the features that are offered with the system are okay.

We were with ADT then they moved away and somebody else covered it. Then they disappeared and Guardian came up so we went with them. The system is better than some of the stuff we've had. The installers seemed very competent. They replaced some of the stuff that ADT had there that was visible from our living room with a more discreet one. It's in our laundry room so unless you actually go in the laundry room, which is between the other stuff and the garage, you can't see it. Guardian charged us for coming out and fixing something, which I guess was okay, but when that didn't work and they had to come back out, they charged us again.

We're doing great with Guardian Protection. We had a different home security system. So far, the quality of Guardian versus what the other one was a lot better. Example is that if you have an issue, the response time is so much more convenient or faster to the consumer than the other system was. The buttons keep sticking and I had to fiddle with it, and they told me to take alcohol to clean it. I said, “No. I got the service for y’all guys to do it. So you’d better do it, not me.” So, a couple days passed and they finally arrived. With Guardian, I had an issue with my garage door opener and I got very fast response on that.

Guardian Protection Services is better than our previous system. The rep that I had interaction with was professional. My house is a little awkward so it took a while to install, but the experience was good. The quality of the recording is great. I'm able to access the system through smartphone and it has been easy. So far, I'm satisfied with the system and I'm happy with my experience.

Prior to using Guardian Protection, I used ADT. I switched because the Guardian salesman said he was with ADT and that he came up here to give me upgrades. When they had the upgrades going, they admitted they were Guardian. I was pissed about that. Plus, it became 10 bucks more a month. The installation also did not go that well. They had to put some adaptor in here because they weren’t going to change anything out. They’re using the ADT equipment. They argued about the fact that my smoke detector wasn’t compatible and therefore the guy wasn’t gonna install a new one. I got pissed at him. He made a phone call and they told him to install it for me. They only installed minimal equipment and they hit me with a pretty heavy fee.

We just built our home, and Guardian Protection Services was one of the packages that we were able to get with the home. Guardian came out once at the beginning because our glass-break sensor was acting up, and they replaced it. But I have a panel in the basement that has all our routing in it, and it’s kinda like spaghetti. Instead of being routed wires, it’s just kinda thrown in there. And it’s really hard to trace wires, so we’re not really happy about that. When I moved in, I saw it and I said, “Well, that don’t look very pretty.” They didn’t say sorry. They didn’t really say anything. They kinda avoided the situation. The area where it’s at is fine but the box is too small for all the stuff I have in it that they wired into my house. They should’ve used a bigger box or panel so that they could route things nicer and neater.

When I changed to Guardian, I only had the signal for when the doors are opened and closed, but I don't have my doorbell working. I don't know if that would be an extra charge for me to go back and get my doorbell working. I don't have extra money to be paying because I’m on a fixed income. Nonetheless, so far I haven’t had any problems. The only thing I have to be careful about is I don't put it on every night, and I don't put it on if I’m going on a short trip and coming right back in. Sometimes, being a senior citizen, I sit up here and if I open the door, it goes off and I have to make sure I remember my password and my safety number. I don't want the police to be coming on a false alarm.

It’s working out awesome with Guardian. We are really enjoying it. We only had the Guardian doorbell that came with the home we bought. Once we settled, I told my husband we should think of a security system, I would feel safer and could sleep better. We talked with the first gentleman that came and got us installed and told us whenever we changed our mind, that he would be happy to get us on it. We’ve lived here for years and I told them the house came with Guardian and I think we should just continue. The Horton Homes having this makes a big difference. A lot of people in the neighborhood that have Guardian have said they’ve all liked and have been happy with it.

The person who took my call was Very helpful when I called about my main battery as it was sounding an alarm. It turned out it was dead and needed replaced. The technician that came out was very nice. And he called before coming which was helpful since I had to meet with him after work.

Guardian's right at the end of the telephone. When somebody has accidentally triggered the system, it's real easy to get in touch with them and they are very quick to call if you should happen to walk out the door without disarming it. They usually get us on the cellphone before we can leave the driveway. And when something happens, I call, they tell me what to do and I fix it. I had fun changing batteries in my motion detector. They had a really cute little video but it didn’t work that way. When I called, a nice lady worked me through how to get the batteries changed which wasn't quite as simple as they showed on that video. Since having the security system installed, I feel more secure. And I also got money off my homeowner's policy. Overall, I've been very satisfied with Guardian.

I just built a house and Guardian was offered to me by Orion Homes. The customer service reps were good and they did everything perfectly. The installer showed me everything, even stuff I didn't catch before. Everything is working out good with Guardian. Anything I could think of, they got it. Guardian Protection is for my wife. If she’s happy, I’m happy.

We had been with ADT for a while and we just switched over to Guardian. The reps were very courteous and always anxious to help. During installation, the two guys seemed very knowledgeable. I’m satisfied with the features offered in the system and whenever I have a problem with my unit, I always tell them regardless if it's day or night so they'd have it on record that I called them with a problem, so that they can get repaired as quickly as possible, and have my security in place.

I'm in and out of town sometimes, and I like to be protected. Guardian Protection has a good price and I’ve been with them for almost a year now. I was a little upset when I first had it installed because they put the brain of the system in the basement. The building is a three-unit building where everybody has access to that basement. So, I had to have them come out and put an alarm on that box in case somebody tampers with it. I wanted them to move it into my unit but they didn't wanna move it. They said that as far as they were concerned, the box was safe. Still, the installation went well and the features of the system are great.

For the most part, Guardian offered me a pretty good service. The sales and customer service has been good. The installers were professional. The installation was pretty easy and quick. The only complaint I had was that I had to call them back repeatedly for the same thing. A couple of my sensors weren’t working correctly. Sometimes, when I would go through that front door, it wouldn’t read. So they had to keep coming out and changing it or replacing the sensor. But that was just at the beginning when I first got it. Everything’s working good now. I like the smartphone features. It’s easy to access, and I like that I have the availability to see who’s at my door, or who’s at my house, coming in and out.

Guardian Protection does the security systems at my office so I went with them as well. I got the system because my daughter has an ex-boyfriend who is gonna be getting out of prison in the next few months, and we've had issues with him in the past. He stole my wife's laptop before he ran away. So, we just figured it was probably a good precaution. The original salesman that came out that sold us the system was very knowledgeable, walked through the house, told us what we needed and where. Set up was really good too. The guy that came in to do it was really professional and he was in and out quick.

Guardian had a representative that was in the neighborhood and knocked on the door. I was with Vivint and I switched to Guardian. Guardian is a little bit better. I've had to have them out here about five times because the batteries in the sensors keep going. They've even changed the sensors to different sensors. And right now, my panel says panel duress. But when I click on it, it doesn't tell me anything as far as like how to correct it. I went in to try to adjust the sensitivity because my motion camera in the back of my home is just constantly going off.

I’ve been very happy with Guardian's service. They were very friendly and they know what they’re doing. Whoever they had sent to me has always been very helpful. I haven’t had anybody that I was annoyed with. The system does what it’s supposed to do. The features and ease of use are fine. All I do is turn it on and turn it off. Usually, I just use the controls at the house ‘cause it’s at my back door. When I go out, I do it there. I am glad I have it on my phone because I can do stuff with it away, so I like that feature, but it’s not like I’m using it constantly. So far, it’s perfect. My kids had Guardian as well. I would recommend Guardian.

We like Guardian Protection. The installation went very smoothly. Also, the features of the system are very good. We’ve had technicians out but they have taken care of whatever needed to be done. We've had Guardian for at least 20 years and everything has been going great.

I had to call Guardian to transfer the plan under my name. Guardian was already set up in the house but under a different name. They had to come over and retest the system to make sure everything's working. Their service was good as well as the quality of the equipment. Everything was perfect the way it was. The smartphone feature works well, and it's pretty much everything I would've asked for.

But as time went on, I found out I needed extra coverage in other areas. So, I had to upgrade a number of different times. In fact, it's still a work in progress which has to do a lot with the internet, location, distance, and where I really needed it which is in my garage. That's where we have most of the issues but the camera is still not in and is not as clear as what I need.

The house we bought had a Guardian system installed, and so we decided to stay with them. When I made the original call getting it switched over to our name, the previous owners had left us some contact information for a salesperson. And we reached out to that person and got the plan named to us very easily. We’re used to a security system, and this one is meeting our needs. I use the app and it's quite friendly. When we had an issue within the past months where a sensor had failed, we had to have a service person come out and swap out the sensor, and that all went very well which was a good thing. The equipment is certainly not current state of the art, but that is what is in the house and I think we’re okay with it.

I switched to Guardian from another company, who didn't even have my front door system hooked up. When I had Guardian take a look, they let me know that so I went with them. I had someone come out and reinstall a motion detector, and that went well. The guy was wonderful. He even helped me install the app on my phone. Guardian calls me immediately when something’s going on. I feel secure and I'm happy with them.

We have businesses in three different towns here in Pennsylvania and we have Guardian at our offices and at our home for years. I just thought we needed to upgrade so I gave them a call, and they came and upgraded our system. Anders, the man that came when I asked for an upgrade, explained the things that we can do to upgrade our system. He was very nice and took his time with us. Any time we contact their customer service, they always get back to us. When we originally got the system in, they didn’t do cameras. Now, when we were upgraded, they installed cameras outside so we can see what’s going on outside. I like their smartphone applications a lot. It’s nice when anybody comes or goes, we know who it was and when it was. I’m completely satisfied with Guardian's service and I would definitely recommend them.

I used a different home security system and I just ended up switching over to Guardian Protection Services. They must have bought them out or absorbed them. There was a guy I worked with who was really nice. He said that he had been in a fire when he was younger. And he was telling me the importance of adding the smoke alarm to the system. I appreciated getting that smoke alarm hooked up with my system as opposed to having to have those individual systems. And I know it works because it goes off. There were a couple of times that it has gone off and Guardian has called. The last time it went off, they called, and they wouldn’t let me off the phone till I got it stopped.

Guardian was the only option we had with our builder and their system was installed when the house was being built. The features offered in the system are okay, however, we can't always arm the house wirelessly. After we leave, as we're pulling out the driveway, we can't always get on to the app. It's frustrating. Other than that, everything has been going fine.

The whole experience was great and everyone was helpful. Everything went smoothly and everyone that came to the house was very nice. The system walkthrough was also very helpful. We fell very confident in the security of your home now.

I got a Guardian Protection security system already installed in the house when I bought it and it was all through the builder. I'm happy with the features of the system and everything is good quality-wise. I’m also satisfied with the service of the home security system.

We went to a fair and signed up for something, and we won Guardian Protection Services. Their reps have been great. We had one come out here and he fixed the area where all the system is in. He reprogrammed stuff and the system has been good since then. Every time I’ve called their customer service, they’ve taken the word that I’ve set up for password, and they really answered my questions. One time, the fire alarm went off because I was cooking some chicken, and the response team got out here as quickly as they could. It’s a good system and it satisfies my need.

We're the second owners of the house we have and a Guardian Protection security system was already on it. We just kept the system going. We use whatever is in the house and we don't have an app for anything. There has been a situation a couple of times where we have set the alarm off incorrectly or mistakenly, and the response was good. Overall, we've been satisfied.

We bought a new house and a Guardian Protection security system was sold to us as well through the builder. The builder installed the system and I installed my cameras myself. We use smartphones for the system to put an alarm when needed, however, I would like to have a more advanced tap screen on the alarm system. Also, one of the most important features that I would really like to have is if it can have integration with the smoke detectors. The house has now been equipped with smoke detectors, but they're not connected to the Guardian system or the smartphone app.

Sometimes, I wanna upgrade my Guardian Protection system a little bit with some things. I would like to get some camera over the front door and maybe at the inside. But, overall, I’m not unhappy. We’ve been with Guardian since we moved here. We had some problems a few years ago. We wanted to get some more sensors put on, and they wanted to charge a larger amount of money to do it, but we came to terms because I was gonna switch to another company.

Our neighbor had Guardian Protection Services and they were happy with them, so we signed up. We've been with them for about 10 years. I speak with the reps of Guardian by telephone, but they’re very courteous and very efficient. They're very professional and they answer all my questions. I’m fine with what we have. Everything’s adequate and I’m really very pleased with the system. When we installed it, I recommended Guardian Protection to another neighbor and to my brother-in-law and they both have had the system.

Guardian Protection was recommended by the builder, and I've been with them for two years. We have a sensor and the breakers. The quality of the security equipment is okay. I can access our security system through my smartphone, and it's easy. I'd recommend Guardian Protection.

We've been Guardian Protection customers since Nov 2007. We upgraded our system in May 2019 with cell service, new hub. On Memorial Day 2019, Dayton, OH area got hit with 16 tornadoes, our suburb Bellbrook does not have tornado sirens. Your system connected with NOAA and went off with our alarm siren with a red warning on our hub to tell us we were under tornado warning not once but 4 different times within 2.5 hr period! How awesome was that? I didn't know that the upgrade would do that. Thank you very much!

Ring Doorbell catches everything that moves within 30 feet.. This doorbell I can stand infront and it won't start recording till 5 to 7 seconds late.. Most of the time I'm inside the house before it starts recording. Not safe at all.. Need to know who is in my yard before they get in my yard.

My husband picked out Guardian Protection Services and decided that was what we were gonna do. I like the system features. Everything worked fine from signing up with the program to the installation. We were happy with it.

Guardian was the only protection company that covered all our buildings without extra money. We have accidentally set the alarm off and they were on top notifying us to see if we needed help. I would highly recommend them to my friends.

One button sets the system and deactivating it is as easy as a 4 digit pin or using a remote. Also, online access through the phone is great. Especially if I forget to set the alarm. Can set special notices with dispatchers for special situations.

Good service overall. I have been a customer for nearly eight years. I would like to speak with a customer service representative about renewing my contract, which is over in the next month. I would like to see if I can cut costs.

Have been with Guardian for many year & have not had any issues with the company. Pleased with the upgraded touch screen features & their response time when an alarm is activated. Would like to see a feature added for video feeds for customers without wifi connections.

The best part about my security system is the "after the sale" customer service I have received from the Raleigh office. I am not used to having a security system and am uncomfortable with it being in my late 50's and not super with technology. I am specifically referring to the extra assistance I have received from Tom **. He has made a special trip to my house twice to further explain the use of the system. He is always calm and polite and never makes me feel silly. Just thought you should know.

I was needing assistance changing my battery and the customer rep was patient so I could complete the process. I find this company professional and helpful in my dealings with them and when I upgraded adding cameras. I was a relief to have someone come out install and make sure they were working. Thanks Guardian.

We have had Guardian Alarm for over ten years now. We love the protection and service that they provide along with the peace of mind we get from having them. Having young children in the home alone is scary. With Guardian I know that even if I am not there that my teenage daughter will be protected.

We've been with Guardian since we bought the home. Somebody came out and set up the original alarm system, and they set up the password, the guy did his job and then he left. The features seem pretty standard, but it's nice to be able to go in and turn it on and off while you're not there, or to monitor things. I called to discuss adding a thermostat to the system, and they said that I would have to have a technician come out to add them. I'm not 100% sure if I'm gonna get angry with that because there might be a fee for them to come out, and so I haven't done it yet.

Led me to believe I was signing up for a one-year contract. Turns out, it is 3 YEARS(!! ), with a $750 cancellation charge ($49/month monitoring, so close to half the total contract cost just to cancel). The monthly fee is ridiculously high to begin with, then so much to cancel. And, apparently even if you were to sell your house, you're still obligated. Guardian is a huge ripoff - stay away!! Buyer beware, I guess, but the sales process was very misleading.

Overall, the system's performance is good and the features work fine. It was installed when the home was made and it serves its purpose. I have no issues with Guardian Protection.

Guardian has been our home security system for at least 15 years. They are always prompt in responding to emergencies of all types, including stove fires. When my husband burned something in the kitchen the volunteers fire department was at our front door almost before he had the fire out himself. Best of all, when the cable or phone companies make changes to something in our home, Guardian is always prompt in sending their service representatives to correct the problem to return service.

Guardian Protection was coming around talking to some of my neighbors. I approached the guy, and he explained their setup. It happened to be convenient at that time so I decided to work with them. They were polite and very self-explanatory. Also, it was really quick getting set up. There were some difficulties locating a good place to put the Guardian system on account of the signal for the service though. But after we found a good service location, it worked good. Then we had a little problem with one of the sensors about a week later. The contractors came back out, replaced it and I've had no problem since.

Since I live alone I love to know when I enter my home and the alarm beeps that no one is there and I don't have to look under the beds and in the closets, etc. Also when my relative with dementia stayed with me I didn't know she went outside at night until the alarm went off. Thank you for the peace (and sleep) to know she was protected.

Guardian Protection Services was coming through our area and putting in their system for free. We went with them and currently, we have their system on our doors. We have a sensor in our hallway and our den as well. Additionally, if somebody comes in through the windows, it will sense that they're in the house. So far, the equipment they gave works.

Our security system works great. It gives us a sense is security weather in the house or away. Our alarm app allows us to set our alarm from a distance. Guardian customer service is always very helpful and extremely knowledgeable when we need to troubleshoot whatever problem arises with our system.

My experience with your customer service has been disappointing. You have no followup on services. Still waiting to hear how you deal with smoke alarm sensors over 10 years old; do you not have a maintenance program?

Guardian doesn’t listen to any needs and they just wanna sell you another contract. I chose them five years ago because everybody had them in the neighborhood and I have a five-year contract. They’ve been okay so far but they need to have better customer service. There should also be more up-to-date alarm systems and they shouldn’t have long contracts. Other than that, I was living in Arizona and I didn’t take my equipment with me when I got to Charlotte. But they would not give me a new equipment and said that I should’ve taken it with me. But I told them that you don’t take your alarm system off the wall with you. That’s ridiculous. Still, they made me use the old equipment for the last four years and right now, I've got six more months of this contract left. So, I still have to use them for six months then I'll figure out what to do next.

We have been a Guardian Protection customer for 19 years. Their respond time is awesome, a attempted break in during Sunday 10 am while we were at church, (sliding door was shaken until our alarm sounded brought the police, a text and call to me). When we leave our home I know it is protected by the best. The feeling of security from fire and break in when we are home is AWESOME. We receive a substantial discount from our insurance company for having Guardian.

We have been a extremely satisfied Guardian customer for years. We originally became customers when our home was burglarized and my wife would not stay at home when I had to travel on business. A call got immediate action and the system was installed in two days from our call. Five years ago we built a new home. We contacted Guardian and they scheduled their installation during construction so the wiring is inside the walls. We pay extra for wireless communication which we feel is well worth it.

I love my Guardian Security System!! As a single female living along, it makes me feel safe and secure knowing that each point of entry has an alarm. It’s also nice that I can control it all from my phone. Never have had any issues with it!

When I did have a break in Guardian was so helpful. Because of their rapid response almost nothing was taken. I appreciate the concern the company showed toward me. I plan to stay with Guardian. Good job staff. Your kindness and expertise made a difference.

We have had Guardian since February of this year. We are impressed with the service thus far . When he had an issue with the equipment, the sent out a tech. immediately. Safety is really there 1st priority, not the money.

The next-door neighbors used Guardian, and they liked it. We're also using Guardian now. During the installation, the installer was fast, and he wasn’t here long, but the system was already here. He just had to add carbon monoxide and the garage door openers. I also have Guardian on my smartphone. I love being able to see who’s at the front door, and I love to be able to put the garage door up and down if I need to to let a dog walker in or something like that. So, it’s been great for us.

Guardian was offered by our builder, who had a deal with them. We moved houses and the contract wasn’t up, so we had to carry over our service. They came over and put some new sensors on the windows. We have the basic service and the features are fine.

The company has notified several times when a door has opened within a few seconds. Usually, this has happened to our guests. However, Christmas, my garage was broken into. The alarm scared the intruder. Guardian contacted the police and stayed with me on the phone. Great service.

We had been lucky! We’ve had family health emergencies, police emergencies, where a panic button was used for communications! Police, fire and EMT were dispatched for appropriate emergency, at the hit of a button! Someone is always in the other end of the phone (Guardian) for an emergency or service (window sensor, CO2 monitor check, or light replacement), Guardians Always there for you. Thank you.

I have been with Guardian for many years... Always had excellent customer service. They are quick to respond and always make you give your passcode. Very happy with the service I get with Guardian! I have several accounts and all report good things. :)

I have been very happy with my service with Guardian. I would recommend them to family and friends. It's a simple system that does what I need it to do! Having the smoke detectors gives me a more secure feeling, too.

I encountered a cell phone/transponder issue with my alarm system. Was decided to upgrade the unit to a 4/5G replacement. Required 2 trips to complete but was completed. Technician and service was excellent. Technician was very knowledgeable and dedicated to completing the service completely and correctly. I am very pleased with the support and Guardian as a whole.

I am a long time customer with Guardian Protection, when I purchased my home I took over the service from the previous owner. I did not have any alarms hooked up to my downstairs windows or patio door. My house was broken into. I called Guardian and told them I did not have a lot of money the customer service was very caring and sympathetic and suggested window sensors which I did not know about, they work GREAT! Now my family and I feel safe and secure.

Everything was great with Guardian's sales agents and as far as the system goes, it's pretty easy to use. It has various features like the regular alarm and the high. I can alarm it through my phone, and I have a little key that I can use. I like the part where it would set off right away. So, if somebody would come in, the alarm would go off right away. And if I just want the regular alarm when I’m not going and I don’t want it to go off right away, that’s good too. And if I forget to turn off the alarm, and then I open up the door, it would beep me and give me time to shut off the alarm. I had a couple of people come and try to get me to go with a different program, but I refused it because I’m satisfied with what I have and I plan on just keeping it simple. It's the best system. Get it.

We’ve had Guardian home insurance over five years and we recently moved and we ask them to transfer service to our area which at one time they covered. Now they’re telling us that they no longer cover that area and we had to pay over $700 termination fee because they can’t provide service for that area.

An alarm company that originally put the alarm to this home went out of business was bought my Guardian. When I bought the home, I had Guardian come out and reinstall everything. I've been with them for five years and my experience has been good. They do what I need them to do. The quality of the equipment is so far, so good. Also, the smartphone features work well enough.

Somebody recommend me to the service and protection of Guardian, and I've had it for three years. The first time, like all consumers, we activated the alarm for accidents. Besides this little accident for mistakes, we are okay. Though I’m canceling the account after October the 27th since we're gonna rent the house, I'm satisfied.

I had ADT for about 18 years and they come up and said that everything’s expired and I have to have a new contract and they’re not gonna give me any discounts. I had to start all over from the beginning. I went with Guardian and their reps came to the house. We talked and had a good conversation. Thereafter, their guy came and put everything in. Now I have door and window alarms as well as motion alarms. So far, the system works fine and Guardian has been more consumer-friendly than ADT ever was. I’m happy with what I decided to contract with. It keeps the house safe. Overall, Guardian is a good company.

Guardian Protection Services was my builder’s preferred supplier, and the customer service was not so great with their service level follow-up but they were always attentive. The sales reps were there when they needed to be although they were trying to solicit a lot of extra business. Also, I wish the service from the installers are a little more expedient on results. The installers needed to come out twice but the installation went well. Also, Guardian’s prices should be a little more modeled. Their pricing is very high. Still, the system is very good and the smartphone features are always convenient. Guardian is a decent provider that has a lot of options.

The Guardian reps answered what I wanted to know, and they were knowledgeable for what problem might’ve existed. However, I didn't like the way the installers presented the product. They don’t explain the whole thing until it’s over with, and then they say, “You owe me X amount of dollars.” I did not like that. I still have them, but that was a bad experience to start with.

I've had Guardian in my home for 12 years. I've never found anybody much cheaper and customer service has been 100%. Technology is exploding and what I have in my house is almost what I had 12 years ago. If I was to look at systems today, I would have something much different. Still, the system that we have is adequate, so we just kept it as it is. Recently though, we had an installation and I had a thermostat put in. It will tell me if the condominium gets very hot or very cold. The installation went well.

Some of my friends had Guardian, so I thought I would give it a try. The guy who came to install the system was very knowledgeable and I didn’t have any issues there. He knew what he was doing and he got it done. He also gave some suggestions and I told him to go ahead with them. The system does some basic stuff but the pricing is still higher for what it does. So the features offered for the price is very limited and the price has to go down or the features has to improve.

Excellent experience from day one. Lots of good communication. We were late getting into our house and they still kept in touch. Installed by a true professional. Very knowledgeable, kind, patient, personable. The company calls to check in and makes sure we know what we are doing and what they offer.

I used to have Guardian up north, and I am using them again now. The installation of our equipment was fairly quick. The guy came. It was a contractor, but he came out and he did everything. They had to come back and make adjustments and put it together and do an antenna on it because of the concrete block wall. But other than that, it was fine. They were good. We’ve done all the doors and windows and everything is set up. We just had to get it tweaked, but everything on it is working good.

Guardian Protection Services is the best thing since sliced bread. We went with Guardian ‘cause we had some break-ins in our neighborhood. The whole system works and it’s fine. Sometimes you forget the alarm is on and it goes up, and then the reps will call you. They're very nice and very professional.

We bought our house in 2017 and were told we just had to finish out the contract, now they are saying we signed a 60-month contract. The installer had us sign a paper but never told us we were signing a 60 month contract!! If I did I was not told that! I would never sign a contract for 5 years. I have tried to work with them. Now they say they want $700.00 to cancel the contract! I would not ever recommend this company!!

Guardian is very good and when the system is supposed to work, it works. We haven't had any issues with it except low batteries and every time we need a battery, the guy comes and puts a good battery in. Everything else has been wonderful. Every time we’ve done any interfacing with the employees, they're all very good as well.

The rep showed me how to use the system and he was good but later, after I needed things, the experience wasn't so good. I couldn't get what I want. Currently, I have four cameras with Guardian and I wanted more but I was told by Guardian that I couldn’t put any more cameras on. I told them I’d do whatever I had to to get four more cameras, and they couldn’t do it. My brother’s got a Guardian over in Tampa, and he’s got eight cameras on, so somebody’s lying. I’ve already talked to two people and since I couldn’t get them to do anything else, I put four of my own in with another company. I also got one light that I can control from my phone. I wanted three more, and I can’t get that done either. We also had a lot of false alarms. The system couldn’t read some of the sensors that were out in the boat shed, but we got that taken care of. Also, the installation experience was good.

I’ve had Guardian for close to 20 years and I love them. I’ve moved four times and every time I move, I have to extend the contract another five years. It could be inconvenient, but then I weigh that with the service I get and it balances out. The reps are great too. They're always very professional and helpful. Overall, the system is wonderful and I have recommended Guardian. It’s very reliable and it’s been around a long time. It’s not like these little Bluetooth things going through the wi-fi. The technology is a little different, and I feel safer. I’m very comfortable with it.

When I signed up for the service the sales man said that if I needed to cancel the contract I would be able to do so which is why I signed up. I sold my home and am no longer using the services but they are still charging me. They sent me to collections without telling me. Don't sign a contract with this company.