Guardian Protection Reviews

Questions about muting countdown. There were two questions, both were looked up by the representative through technical services and both were answered satisfactorily. The customer representative was very pleasant and helpful! She went out of her way to double check that all my questions were answered. Thank You for your help!

Regarding the exercise of rating my recent experience with Guardian Protection. I'm happy that my issue with my doorbell camera was successfully fixed. I've received the call on Friday and the appointment was set up for Monday between 8 and 12 PM. The technician arrived on time and the problem was fixed. Thank you.

I was super frustrated as I had changed the panel battery and could not get my system to work again. The woman on the phone was so calm and so helpful; and I was being difficult but she was fantastic and walked me through everything. She was great!

We had a problem with the garage door. Guardian went in and took a look at it and figured out what was wrong with it. We've been satisfied with them. Every time something happens, they call right away and they've done a good job, so far.

Guardian Protection has great customer service. I have been with them for two years now.

I've had Guardian Protection for 20 years and I've gotten great service. In fact, if I needed another system, they're the one I would call. They're reliable. When you call up, you always get somebody on the phone and then they take care of the problem immediately. They don't leave you hanging. Every time I needed something, they came out. When I moved, they took my service on one house to the second house and didn’t charge me. Whatever was missing from the house I bought, they put in. They put in motion detectors, did my windows and put in glass breakage detectors. So they came in and redid the whole house. They did good.

I've been with Guardian for over five years now and I like how they're locally-based. Their prices were also better at the time when I signed up than another company though now they're about the same. The people who work there are very nice and their system works fine. I'm very pleased and satisfied. It has been an excellent 5 years with them.

Guardian's customer service is very pleasant and the equipment is simple enough to use. But I need to have a technician come out and review my whole setup because it won't allow me to turn it on at night without it beeping.

Nothing to say. Guardian Contacted Us to Test Our Alarm System. One thing I would like to comment About is…. Being a "Made~in~America" Company means a lot to Both of Us!!! Thank you & Respectfully Submitted!!!

The previous homeowner had Guardian installed and we re-upped with them. The process of getting it reinstalled and activated was really easy. And their technician was very professional. They've been great and they're very easy to deal with. They're not the cheapest but they do a good job with communicating how it works and they're easy to reach. Also, they offer everything that we needed, so I'm happy with the system. And the smartphone feature is very self-explanatory so that's very easy.

My neighbors have Guardian and they're pretty happy with it, so they recommended it and I got it. Their customer service has been outstanding. They'll call me on occasion to test my alarm system, which is really good. I had ADT and one of the big differences is that ADT would install a package and give $1,000 worth of free stuff. I had to pay for the package that I got with Guardian but after all those sales calls, that's probably the best $700 I ever spent. Guardian is really good.

Guardian's system is a little pricey. However, I feel better than I do without it. It doesn't give me 100% peace of mind but it lets me know that I'm protected. I use my system one way or the other every day.

We had one previous provider and Guardian seems to respond a lot better. In fact, that’s the reason why we moved. The previous company that we had wasn’t responding to any of our service calls. Other houses in the neighborhood have Guardian and it was references from other people that led me to choose Guardian. In fact, we had them out just last weekend for an issue. Then about a month ago, we did some remodeling in our house and we needed to change some zones, and they seemed to be very responsive. The last time the tech was out here, he also suggested a carbon monoxide detector that could be hooked right into our current hardwired system, which I went for, and I was pleased with that. Now, I don’t have to worry about all these plugged-in systems around the house. The whole thing also took maybe five minutes for him to install.

I would recommend Betsy, she was professional, on time and maintained a safe distance the whole time. I know we have to work in this pandemic for whatever reason, but I would trust her to come back if needed. I felt totally comfortable with her knowledge during the upgrade and I appreciate her patience and clarity. Thank you!

I had the technician make some maintenance repairs and he was great! Knowledge is key and professionalism is gold! They managed all of my concerns and I am very happy with Guardian they are a quality organization with a high standard of customer service.

Each time I call I have always spoke with a live courteous person, who have always offered to assist me in a timely manner. If I call in a payment and I called on the wrong line a live person will always offer to assist with no additional cost and with a positive attitude.

Had to get a new alarm pad. Screen went blank and had to be replaced. They came out right when promised. If I ever needed any maintenance they took care of it right away. They are always there if I need to contact them.

One of my window sensors was triggered by an old battery going bad. The tech on the phone was extremely helpful with how to replace this and get everything back to functioning. I did call twice, and spoke with 2 different reps. Both were great!

I liked the building package. Guardian works with the builder. The equipment is fine. However, one of the boxes that they did in one of the bedroom needs to be fixed. They could have done better on that electric box that goes into the wall.

I live in a very nice neighborhood and there were some break-ins in a couple of homes that in the 24 years of living here, I wanted to put the system in. I got Guardian because they were more competitive with the pricing. They installed the unit and explained everything to me. It was really, really good. Any time I have any issues, I call Guardian and they immediately respond and take care of it for me. When the battery goes out on some of the magnets on the windows, I try to replace the battery but then I have to tell Guardian to send me a whole new piece. It would be great if they could improve on that. Otherwise, they’ve been fantastic.

I had a few problems getting the Guardian system set up and dealing with the internet connection. But overall, it’s good. I'm pretty satisfied with the system. Also, I've been happy with the reps that have come out to do the service and everything. They were good and were very professional. They recently came out to add a video ring.

I had service and a few days later it went out again and I was charged again for the service.... Not happy since it was not fixed the first time. I was under the understanding there would be no charge for the service call. I have had the same repeated problem.

I've had Guardian Protection since October 2016 and called for services to our home throughout the years with no issues until mid-2019. A technician came to our home and took longer than average to do the service. I was excessively billed $580.88 for his incompetent service. I tried to resolve my complaint several times by asking that they reduce the cost for someone who seemed not to be skilled in what he does. Guardian Protection was willing to reduce the cost by waiving $150.00; however, in order to receive the waiver for the "poor service" I got, I must accept additional two year to our existing agreement. This clearly shows that they were willing to reduce the cost but tried to force me to extend the agreement for my complaint. I was not pleased and paid for the bill in full without my complaint ever being heard or considered.

I have been very pleased with the caliber of service from start (installation) to finish. Customer service, and tech support has always been able to resolve any issues I have had immediately. The quality of equipment is high quality, and no system failures so far.

We bought our house in 2017 and we transfer our alarm system from our previous address in where we had live for 1 year. We have been with the company for a total of 4 years and the system works as advertise. Now I am moving to a state where they don't provide service, and they want me to pay them to cancel my contract. Why I have to pay for the fact that you guys are not a nationwide company? Now they say they want $750.00 to cancel the contract! I would not ever recommend this company!! STOP this businesses model and learn about CUSTOMER SATISFACTION.

I had an issue with one of my freebies. Guardian put in a keypad door lock and it quit working. Somebody came out and said it would cost $100 to fix and that didn’t suit us. It just never got fixed and I'm disappointed in that. But everything else has been fine. Guardian is quickly responsive and helpful. I like them better than the previous system I had. I like that when the doorbell rings, I'm alerted on my phone. The fire alarm has gone off a couple of times and I'm warned on my phone. That’s my favorite feature.

I called last Monday and reported the problem about the fire alarm going off at least 3 times in about 4 weeks or so. I was told someone would be out to fix the problem within 24 hours and let Guardain turn my fire alarm system off for 5 days as of Friday. This is Sunday and no one has called and no one has came.

Great company...feel secure having them manage my home! Very helpful and courteous! This company cares about their customer!!! I would happily recommend Guardian to others. I am very pleased with Guardian’s commitment to provide security for my home, which keeps me and my family safe.

We just had a battery needing to be replaced. Talking with a Guardian on the help line, she gave us the wrong battery type. We purchased and had to return for another type after speaking with another sales person in Ohio. He explained how to open the case, which battery to get and said the old type we had of the sensor have been improved and easier to access. One of the Guardian phone reps told us to just look on Youtube for directions...like...don't bother me with that.

What do you want me to say. I enjoy the service. I have not had any problems from your end. When I called I got good service from rep. Whenever needed tech support the techs are good professional and courteous.

Connecting garage to mobile app. The tech was very good and followed all CDC requirements for COVID19. He wore a mask and covered his shoes. He also assisted me in getting online to ensure that the garage was connected to my mobile app! He wiped his iPad off prior to me signing it and wiped it after as well. He was very polite and friendly. He knew about the services and the equipment. Thank you very much!

Technician was outstanding and friendly! He was extremely knowledgeable and quick. Quality service and efficient. Technician was very thorough and explained everything done as well as ensured it was understood. I’m very pleased and happy with the service provided to me.

Guardian is working out well for my new house. I like the new features of the alarm system I have not versus what I had previously with another company. Pleased with Customer Service as well. Had an issue and it was resolved with one quick phone call.

I am very happy that I have this protection. It gives me peace of mind and I would recommend to others. I enjoy that I can work it with my keypad now with my smartphone when I'm here on our way. I'm pleased to know that it will notify me if someone open a window or the door.

When I first moved in, the guy came out and went through some stuff. We had an extra person living here for a few months and I didn't want that person to have the code, so I thought I would not use the system for a few months, which was fine, and I paid the bill. When this person moved out of the house and I wanted to start using Guardian Protection, I couldn't remember what the codes or how to do it. I called them a number of times, and I wrote them even on a bill saying to send me a pamphlet or something that would help and nothing was ever sent. They sent something through an email, but I couldn't access it ‘cause I couldn't print it out. There were so many pages and I don’t have a printer at home.

The experience I had with their team has been great so far. But Guardian is a bit expensive. When we got the door lock installed, it was cheaper if I went to Lowe’s and buy it there than getting it from Guardian. They should offer customers that had their system some type of discount if they wanna upgrade. If something new comes out, they should offer it to current customers for like 50% off. That’ll be a good incentive to have people stay with them, because right now, with all the new technology that’s coming out and these new security companies, they’ll be eager to switch soon as their contract run out.

I had a good alarm before with my past services, but the guy sold his business and he was gone. I had to find somebody else and looking around, Guardian was highly recommended, so I went with them. The installation was very good and it went smoothly. The house was pre-wired, so they had to change the panel. They changed the infrareds at a later date, but it was fine. Now, I have a somewhat better alarm than it was before. I’m very pleased. They seem responsive and they seem to do what they’re supposed to do, which sometimes is a big deal. I’ve recommended them to my neighbor, and my neighbor wound up using them.

We've had them for about four years and they let us know when we don’t use their product. They will call and check up on us. We had windows put in and we needed them to put the sensors back on so they will be here tomorrow.

Happy customers. We have had a great experience with Guardian. Having that sense of security has given us peace in our home. The customer service department has given great advice and instruction on any questions we may have had. We're all good. Thank you.

Technician was great help with solving problem for me.. I was not able to reset my keypad from home. There was a error I was not to do. The technician was very helpful and friendly. Thank you for your help.

Satisfaction of service not got problems resolved. Camera has been broken since October 2019. I was told I had to buy a new one. Customer is very disappointed with customer service when contract is up so am I done with this security system. Looking for something that is easy to put on myself.

We love our security system. It’s a great value for the money and it is even connected to Alexa now which is very convenient. The app is easy to use and when we’ve had to call customer service, they’ve always been helpful.

A technician came out to resolve an issue when we went from a landline phone to cable service. The tech was able to come out the same day we called about the problem. We have always had great customer service with this company. Thank you, Guardian!

When we were building this house, the company that was doing my audio and video wiring also did the alarms, and Guardian was the monitoring company that they used. So I went with them. I've had the system for five years in September. I've always had positive experience with their people. They came by recently and they changed out the chip. They upgraded it for free.

The Guardian system is way better than my old one. Everything is digital versus my old one, which was analog. I had a very nice interaction with the techs when they came to upgrade the system. The Guardian sign outside probably did more than the actual alarm did. But this system is more convenient because now you can arm and disarm it from your phone versus having to constantly go to the keypad on the wall. They really did a great job. My wife and I are very happy.

There have been issues and they were handled fine by Guardian. Having their system worked. Also, I use the mobile app and it's fine.

I hired Guardian Security to monitor my new home. From the initial sales call to the final installation was a very good experience. What quality installation, all their installers very knowledgeable and professional. I would recommend Guardian to a friend or relative.

I've had Guardian for a long time and the system is fine. I don’t have any issues with them at all.

I pay my bills electronically. With each annual increase in rates there is no advance notice of effective date and new amount. Subsequently every year I get a notice of underpayment with balance due and still no notification of new monthly amount on the correspondence. If I add wrong I get another notice three months later. Surely there is an obvious simple cost effective solution to this recurring annual problem.

For what we pay I’m not too pleased. My doorbell camera doesn’t work half the time. It either doesn’t ring or unable to speak through the app when someone calls. It keeps turning black and white and doesn’t record videos like it’s suppose to.

Guardian has great customer service and they are very responsive to my alarm needs. However, I DO NOT AGREE with the terms of the contract that I entered on June 25, 2015, with my newly built home. They were the company that my home builder, Ryland (now CalAtlantic), contracted with. Had I known that the terms were so atrocious, I WOULD NOT HAVE TAKEN THE SERVICE.

The system is great. We set our alarm, we walk out, and when we come back, we disarm it and everything works fine.

I like Guardian's app. They make us aware through our phone before anything happens. I've been using them for 20 years now and compared to all the other providers, their equipment is topnotch. We have wireless, and sometimes it doesn't work at the house and we would call them. Guardian would then send out a person to take care of the issue.

I have had Guardian security for the past three months and their services are terrible. Very unprofessional staff. The process of signing us up was dubious. Tricked to signed a contract, and most of the things we talked about weren't included. My wife did not sign the contract and they refused to revise it to add her. The power signal in the equipment fails all the time. Called them severally, no one showed, after kept on hold for over an in some instances. But when it's time to pay a bill, their finance department could call close to 6 times a day. All they care about is the money and not the client. I will not recommend them to anyone, never. I will continue to leave my experience in reviews until something change.

Guardian was part of the building our house packaged and it seemed like a good idea. We could’ve gone elsewhere if we wanted to but Guardian was easy to work with, easy to use, and had a good package. Any concerns we’ve had, they’ve taken care of. They were easy to call and easy to talk to. The technicians that they’ve sent out were very knowledgeable, very good at what they do, and answer any questions that come up. Any modifications needed, they came out and did what we asked for if anything needed changed. The app is fairly user-friendly. There have been some updates recently, but no major concerns with it.

We called Guardian last week because we had new windows put in and the magnet from the sensor was missing. The customer service rep that we first talked to was not very accommodating. We said we were missing a piece and she said they'd set me up with a service call. But that wouldn’t be until a week later. Also, I asked if there was a charge and she said it was $115. I said it was ridiculous. She said she could send us the piece and I said to just do that but she couldn't wait to get off the phone. She wasn't helpful. I called the second time about the two-sided sticky stuff that was on the sensor that was not there and I got a rep named Hailey. She was more than helpful and was the nicest person. She said she could send those out. She sent us enough for the sensor and the magnet that we had and we got them very quickly. That was a Saturday and they came on Tuesday. The magnet came not until Thursday.

When I got Guardian, I didn't understand what they were saying 'cause they told me that they were taking over the other company that I had before, which was not true. I have trouble with them. The thing is going off and I can't figure out which door it is. When I call, I have to go to two or three different people to get a result. But when I speak with someone, the person is polite.

My father-in-law, my brother and a coworker have Guardian Protection system in place and they all raved about the service, so I decided for safety reasons to get one. At the time my daughter was in high school and came home while I was still at work, so I always knew when she was home and the doors were locked. The installation was very seamless.

We set up our protection service in 2016. The contractor that came to do the install told us we had to sign a contract. We signed one with Skyline and one with Guardian. I’m not sure who Skyline was but the contract we signed the installer told us was for two years and yes the first one was but the second was for 60 months. We just figured it was the same as the first, our bad. I remember I asked 2 times though and he said for 2 years. So my husband signed both. We moved 4 years later and I come to learn we have to pay for another year that I don’t live in the house. The guy I spoke with was rude, we could not get out of contract. They write the term of contract not at the top to be visible, have 2 contracts to sign and have a long period that you are liable for.

Guardian came by my door and we needed security. We had gotten rid of ADT and a year later, we got Guardian. Everything was fine with the sales rep and the installation. The installers had to come a couple of times because they messed up or things didn’t work. But everything else was fine. The techs were professional. Also, the equipment is pretty good. The doorbell is kinda sticking but other than that, everything else works.

The guy who installed our Guardian equipment was very good and knowledgeable. We couldn't install it on our own but having them do it was one of the criteria that made it a decision to go with them. I used to have ADT when I was in Little Creek and they wanted us to put our own stuff in and wanted us to calibrate. Then I was on long wait time when I went to call them. I like Guardian better. Their system is pretty good. We're hooked up to the police who are responding right away. We had one incident which was a stupid thing but they responded right away. We also had one problem with the apparatus early on. The techs came and corrected it and we have not had a problem since.

A Guardian salesman came here and showed me that I could see who's at my front door through my cellphone, which is good because sometimes I wanna know who's there before I answer the door. I liked that. Also, I can install an app on my cellphone and if I'm not home, I can look who is ringing my bell and I can speak to that person. For instance, if they have a package, I can speak to them through my cellphone and tell them where to put it or whatever it is I need to speak to them about. Plus, it was gonna come out to the same cost in the long run if I gave up my home telephone and just use my cellphone. I didn't do that though and I kept my home telephone charge 'cause I don't like talking on a cellphone. I prefer a landline. Then I texted them that I wanna put the app on my phone but I got no answer and it had been a week already.

I’m glad I have my Guardian system for peace of mind. It’s a quality product. I have the alarm and Dole thermostats, which are the two main features I use. I like that you can set it up and put it on a schedule. If I go away, I can turn it down and put it on hold. Then, sometimes, I check the garage door using my smartphone to make sure that it’s closed.

I've been with Guardian for 10 years or more and they've always given me very good service. Every time I call, the reps are always more than happy to help me and they check my system for me. I've never had any problems. I like most about Guardian because it's a simple system. I am 81 years old and so, I don't have to worry about how to work it. One of the sensors on our door didn't work anymore and I called them. The technicians were out the next day and fixed it.

I feel this is no better than ADT. We can not access videos on our phones. For instance I wanted to see what time my stepson arrive at our house, did not show him or his car. Do like control panel. Really easy to arm and disarmed.

Our customer # is**. Karli/Kara in customer service has been excellent. Harry (technician) seems knowledgeable. Your salesman Steve is just that. He made a sale and then just disappeared. After nearly 2 months of continued attempts to get the system working we still cannot depend on it. Long and short of it: Because you are unable to get us online properly, if the tech is not successful on this next attempt we will not be honoring our contract.

A friend of mine recommended Guardian Protection, and all my experiences have been positive. During installation they showed me everything, and the technicians were very knowledgeable. For what I was looking for I'm satisfied with the quality. I also added the system to my garage, and I feel safer.

The colleagues at Guardian are professional, patient, kind, and treated me as well as welcomed me to the Guardian family. I am so impressed with the 2 phone calls of assistant I made with Guardian. They were truly the epitome of customer care and thank you both who I spoke with. You made my day and you help me to understand my issue and increase video clips as needed. Awesomeness!

My indoor camera is not working properly and it took several communication for a representative to follow up with me. The matter has not been resolved and my home is left without a working indoor camera despite me be responsible for paying for equipment and service.

I really have little clue how to work it. I use the lock up front. I explained we were doing construction. Would wanted things different. Told to call back. Now told over 400$ to fix. Not really excited about system. We hardly set alarm due to not really sure how to shut off or fear of setting it off by mistake.

Numerous issues with Guardian over several encounters with them. Started with the first service where technician did not have equipment I requested and refused to connect garage door to our account. Was told to call customer service who needed to do it. When I called customer service, was told tech needed to do work.

My camera is not hooked up to the internet. I moved in December 2019.... Up to this day my camera is not functioning. I am still not able to use my device due to non connection issue. I am not seeing any value of this because it's never been connected.

Our installer did a great job walking us through the ins/outs of our system and advising us of all of the features available to us. I often work overnight or out of town so it feels great to know my wife is secure.

Before using Guardian Protection, I used two different home security systems, one of which was Protection 1. The Guardian system that I have now is better. The only thing that ticked me off was I was still under contract with Protection 1, and Chris, who was the salesman, told me, “Well, if you are, we’ll go ahead and pay what you owe off.” After that, I never saw him again or heard from him, and I end up paying $1,000 -- it was not that I couldn’t afford it. When I contacted Guardian, he wasn't working there anymore.

With our Guardian system, I had been in the home several months without my husband being present, and I had a total sense of security. I have used a different security system, and Guardian is a much greater value. We have more security coverage with Guardian than with the previous security system. Prior to purchasing our home, the sales representative actually came to a center where I was reviewing some materials that I wanted to include in my home. He was willing to come and meet me there on my schedule and discuss the system with me.

With every house getting broken into and being out here in Monroeville, we decided we'd get a security system. ADT stopped in at one time, but they were high pressure, which I didn’t like. The rep said to either sign up now or to forget it. I said, “Forget it,” and called Guardian. They weren’t that way. The salesman explained everything there was to explain. The installation went very smoothly, but they could cut their prices a little bit. The equipment is top-of-the-line. We arm it before we go and we unarm it when we get back. And when I have a problem, I call them, and they answer my questions right away.

Very Professional and Excellent Customer Service. Starting from the Salesman to the Technician who installed the Alarm. He went over all the features to help us understand how to use the System. We also received a follow up call to see how we were and if Happy with everything.

I've had Guardian Protection since the 1980's and they do a good job. The alarm rings, and they let you know right away if you're not there. And they provide good service if things need fixed or updated. They're easy to deal with. They're real knowledgeable and it doesn't take them too long to get the job done. They explained how it operates, and we never had a problem with the way the equipment works.

We've been with Guardian for 15 years. It has been convenient, easy to use and reliable. They have been very prompt in contacting us when something was amiss in our service. Whenever we called there was always a helpful phone person or they send a technician down.

Guardian Protection Services was recommended to me. I've been with them for seven years and it has been very good. The people there were helpful and courteous. They go out of their way to answer any questions or help you in any way that they can. Also their service technicians clean up after they’re done. They can’t do enough for you. The features of their system are also very good. I don’t worry about anything anymore when it comes to security.

When I purchased Guardian, I talked with Bob. He's an older man and it was like dealing with my grandpa. He was very honest and he showed the product. I've had the security system for 20 years and at the time I purchased it, it was dial-up. That's all it was offered at that time. But when we updated our system, everything went smoothly on that too. I've also got another house in South Carolina and I've tried to get Guardian there. But I couldn't find a dealer that sold Guardian in this area so I went with an independent on that house.

When we bought our house last year there was an older Guardian system. So I called Guardian and got a price to update it. The price was right so we did it. The rep was very informative and answered all our questions. We’re pretty satisfied. I called for some assistance and they were very good with that and walked me through what I needed to do. I like the pictures we get for who comes through the door from the doorbell.

When I was moving, I had like a concierge program that compared different security services for me, and Guardian was the best price. I spoke with someone when I made my appointment, and that went well. And then the person who did the installation was really nice. I like the quality of the products that I got. Guardian makes me feel safe, so that’s good.

I am happy with Guardian. I've had them for several years. Customer service is nice and they are very helpful. My only issue happened when I couldn't get the code in right and the alarm went off. Guardian called, like they should, but I couldn't get the code to work. I was transferred to someone who could help me but fortunately or unfortunately, the alarm stopped screaming on its own before anyone came on the phone to help me. There needs to be a better way to help customers than putting them in a phone cue waiting for help.

The only issue I have is I think the pricing is a little high. Service has always been good and the system works well. I know there are other services which charge a little less but I have been with Guardian for a long time and plan to continue with Guardian.

We are very pleased with our years of being with Guardian. Our system was installed at least 7 years ago and has always performed properly. All the sensors work as they should and anytime you call them they're very helpful!

A friend of mine had Guardian and he was happy with it. I called them up, their guy came over and he told me what I needed. Now that I’m retired, I’m out of the house more often for longer periods of time. The neighborhood is really safe. I just thought I needed the system. The features offered in my system are what I wanted. And the quality of the security equipment is pretty good. I have the app, but I don’t use it very much. I use the keypad when I come in and out.

We have had our guardian system for many years and have never had any problems with the unit, system or customer service. They contact us immediately if alert goes out or alarm is tripped. We feel totally confident and are very glad that we chose Guardian as our protection company. Would definetely recommend them.

The Guardian system was already wired into the home when we purchased it. Any time that we’ve done any modifications to the services that are already here at the house, Guardian has come out to take care of those. They were very easy to schedule with and very accommodating. I’ve had no issues with the way they’ve handled my account and I’ve never had any issues with any of their customer experiences so far. Also, I’ve been very satisfied with the services that they have provided us.

I had problem with alarm battery couple years ago and serviceman promptly took care of problem. After I called re problem. Having alarm system makes this senior citizen feel MUCH safer. Especially since I live alone since the loss of Dennis. Eileen

They fixed the non working alarm, I was very pleased with his service and how to fix the my problems non alarm related. He told me I needed to buy and to go and how much it should cost. And help me with my door.

I had Guardian come out one time. We had a fire alarm problem and one of their technicians came out. He was extremely nice. But what happened was he came in and he looked at the smoke alarm that was up top and he said to me, “I can’t touch that one. It isn’t ours. It belongs to you.” He said, “I’ll show you where ours is.” So, he walked me around the house and he showed me the one which is right near our bedroom. It's the one that’s hooked up to them. I told him that one works. I don’t have any problem with that one. And he said, “Yeah. We would've known if you did. But right now, that’s it. That’s all I can do.” So, he left.

Great professional service. Tech reviewed over my order and discussed my options. He made sure I was satisfied with Guardian services. The customer service agents are always professional and courteous. Very easy to pause my service if needed and to update my temporary contacts for when I am away.

I have been a Guardian customer for over a year and could not be more pleased to have signed with them. The technicians are very knowledgeable and very customer focused. The phone support is also outstanding. I rely on the system for safety and security while we are away from the house and know that I can depend on Guardian.

We left Guardian Protection as a result of a move. We were with them for 22 years. Great customer service, Technician in security response always professional and kind, just a really good company. Thanks Guardian for always making me feel safe.

Since we moved in in 2008, we've had Guardian in our home. I should have asked more people about security systems before we had it implemented. We have the motion detectors as well. The alarms are only by the front door and the garage door. So if you set the alarm, when you get up in the morning, you have to immediately go to one of those to turn the alarm off. And what friends have been telling me is that they put the panel in their bedroom so they can just turn it off from there before they start walking through the house. I’ve not contacted Guardian to verify that, but that was the way that I understood it when they originally explained it. The installers could have made that one recommendation, but they were very good about explaining how to use it. Also, the system is straightforward. We have had one or two issues and it’s always been resolved quickly.

We moved and took security system with us. We weren't told about extended contract and it's $750 to break contract. We pay $25 to $30 more a month than other systems (Ring, Simplisafe). Customer service was a joke and didn't care about our needs. Don't waste your $ and make sure you gather all information.

We chose Guardian Protection Services for the new house as recommended by the builders and the system was installed during the home build. We had someone set the system in our house, and it went very smoothly. The security system works. It does what it's supposed to, and so far, we're happy with it. I love the fact that I can set the alarm on when we're at home and overnight. I like the Stay feature in my bed especially because I have little kids. During the day, sometimes, they try to open the door and go out. I like setting the alarm if I know we're not going anywhere, and it alerts me if one of them was trying to escape out of the house.

When I bought the house, Guardian was offered to us. We've been with them for almost three years and everything has been great.

We’ve had Guardian forever. We have the old type where you have to key it in, and it works fine. We don’t have any problem with it. It just gives you a good sense of security ‘cause you know it’s gonna go off, hopefully. It’s a good thing to use. It keeps you safe and somebody’s watching you. But most of them go the other route ‘cause the rest of my family have the ones they put in themselves.

My son had gotten Guardian, and when my husband died, my son felt better with me living alone with Guardian. When I had it first installed, they couldn’t find a spot. I have a cinder block house and they called it a fortress. I had a room added on and the addition that I put on was not cinder block, so they moved the things to that wall and it was better. I’d wanted it to another place while they were installing it but where it is now is great.

The install agent was very personable and professional. He installed the equipment in a efficient manner while explaining the features and benefits thoroughly. He ensured each feature worked as advertised and was patient in orienting me to accessing the systems functionality.

We had a really nice conversation with one of Guardian's sales reps, and he made us feel very comfortable. He talked to us about different options that we could go through and different things we could add on later if we wanted to upgrade or take things down. He was really knowledgeable about everything. I really like the system's features ‘cause it’s very handy when I’m at work or I’m out of the house. If there's something wrong, they are always calling me.

I like Guardian better than ADT. Because of the Guardian app that we have, we can watch things and make changes to our system if we need to. There are better tools available with Guardian than with ADT. We're pretty happy with them.

I used Guardian when I lived in Dallas. I was there almost 2 years. Everything has been great up until December....BUYER BEWARE. I sold my condo, moved out of state, I now live in Denver (which is not an area they service). I'm now being informed that I will be required to pay FOR THE NEXT 3+ YEARS which is over $1600. This is insane. None of the customer service reps are helpful and I am now going to have to pay $1600 for a service I'm no longer using and cannot use. I don't know what kind of person thought this business model was a good one, but this is TERRIBLE customer service. I am SHOCKED and not in a good way. $1600 may not be a lot of money to some people, but it's a lot of money to me. STEER CLEAR AND PAY MORE FOR A DIFFERENT COMPANY WHO WON'T LOCK YOU INTO AN INSANE CONTRACT.

We had another home security system before, but we are happy with Guardian. The system works well. I have the little remote black buttons that I push, and I only have one that is working now. They had given me a couple and I don’t know if I order them from Guardian or what. The other one is not functioning, so my wife doesn’t have one now that works -- maybe it is the batteries. We have put a box on the outside, but I’m not positive I remember the digital code for my system now. If I have somebody that comes through and we know, we would like to be able to use the code to turn off the system rather than just the little black button.

There has been a couple things when I would call about how to either access a monthly test or how to do it or to have the door chimes or the window chimes to alert, and the customer service has been very helpful in getting all that set up. There was also a situation where we had a power outage over a year ago for about 72 hours and that kinda killed one of the back-up batteries. When that died, I had to use the service personnel to figure out how to remedy that, and we figured it out together. I’m perfectly satisfied with Guardian.

The installation of the home security system was quick and the quality was fine but I needed to drop Guardian Protection because we’re both retired and we couldn’t afford it.

I looked around and had a couple of comparisons then I thought the Guardian offered the best deal so I took it. Everything was already pre-installed. The customer service I spoke with was good as well.

Guardian Protection is good to have, but where we’re at, we don’t really need it. We don’t use it enough and we were forced to keep it because we renewed it around 2016. We didn’t know we were moving when my wife renewed it. We had a little bit of problems but those were taken care of, and Guardian's not bad. Their price could be a little bit better though. For $50 a month, if we were gonna get an alarm system, there’s elsewhere that's less expensive.

I’ve had Guardian for 12 years now. They’re good. Whenever your alarm goes off, they call you within five seconds. I pay it once a year, so they gave me a good deal where they keep the price the same every year if I pay it in full. Only, we’ve had this for so long and it’s so outdated. We wanna get an upgrade and I’d like to get the wireless. Also, I used to have the key fob where you just push on and off, and that broke so I need another one. My brother has Guardian and he can set his alarm and everything from his phone. I like what he has.

I have called the customer service two or three times before. There was one occasion where I did not like it. My battery was replaced twice in the last three years. I didn’t think that it needed so fast to be replaced. But the good thing was every time I called, it was quickly handled, and they gave me the battery. But I didn’t like that I was charged for the battery. This is a new house and Guardian came and set up the alarm system. It was a good offer at the time, so I signed up. But now that three years have passed, I’m looking into the market. There seems to be a cheaper ADT providing security services for the same amount of service that I’m taking from Guardian. If I compare what I’m getting to what others are providing in the neighborhood, I think I’m paying a little bit more.

I had young kids at the time and Guardian Protection was what we used at my workplace, which made me decide to get a home security system from them. It’s easy to work and everything’s good except anytime we call, they put us on hold for about a minute.

Guardian's sales rep gave me some options when he came out and told me more about the company. He gave me pricing information and told me about the monitoring process. He was wonderful. I had another probe, and the providers are pretty similar overall, but Guardian might have been a little cheaper. And though very limited, the interactions I had with their customer service team were positive. The quality of the system is good and I definitely feel more secure having it in my home.

I had a very good experience with Guardian's reps, and their installers also did very well. I feel a lot safer since having Guardian at home.

I have already set and unset the alarm system. After I learned it, it was not difficult at all. When I had to readjust a sensor on the door downstairs, contacting customer service was good also. Overall, Guardian Protection is doing well. I don’t have any problem.

I have a home that was being built new and Guardian was the recommended security system company by the builder. Installation was done before we moved in and the quality of the equipment used is fine. I only hope video is available or added. But I can arm it and disarm it and it's great. I'm just not happy they locked us into the long-term contract. If we choose to go with someone else, we have to pay off the whole term of the contract so there’s no really cancellation end with that. Other than that, they’ve been very good to deal with. We’ve had a couple of issues that came and they’ve been very good at resolving them. We had a cooking thing that set off the alarm, and they disabled it for a couple of hours until we could get the smoke out of the building.

I have a young son and Guardian was offered as a package when building my house, so it just made sense to go ahead and do it. Setting it up was all through the builder because they went ahead and wired it, but the tech that came out and installed everything was great. He was super nice, took his time and let me know all the information. I felt very at ease with the whole system after he left. Also, the system's amenities are great. The app is good and it's easy to use. It makes sense. There are not a lot of updates and it doesn’t seem to stall out. It’s nice having it for my phone. I feel more secure.

I've been with Guardian for about 5 years now and I went with them for the things that they had to offer back then and price-wise. The installation went well and the quality of the equipment so far is good. I have no problem with them and it has been a good experience.

The contractor just came out and redid everything because the system that I had before was the older one. So, this is more like a newer service and I’m pleased with it. I like this one better because I can do things from my phone which I wasn’t able to do with the other one. I can turn it on and off from wherever I am, and that was a good thing. I had some problems with the system going off when I wasn’t at home, but then I was able to turn it off, and the reps would always call me to let me know. I’m very secured.

I had a different home security system then I switched to Guardian and I like it. Everything has been explained to me but I'm supposed to call them a month for them to show me how to work it. They have given me the number but I haven't called them yet. Other than that, I've had Guardian for about a year and a half and I am satisfied.

I have had Guardian Protection Services home security/ fire/ carbon monoxide alarms systems since 2013. On September 16, 2019, I called Guardian Protection Service to inquire about service coverage as a result a fire occurred at my property on September 11, 2019 account. I, the homeowner, was away in Europe for travel. I nor my designated family members received any notification of a fire at the property. The first communication with your representative informed that I did not have monitoring service rendered by Guardian Protection Services since May 17, 2019 and that no notification to the fire department occurred September 11, 2019 from their entity.

I had ADT and then Guardian came with the house when I bought it so I stuck with it. I've been with them for a long time now and the representatives are great. They are really helpful. Anytime I have a question, I can call them and they answer it and resolve my problem. Also, I like customer service. When we turn on our alarm and it goes off, but we are doing something else outside and don’t hear it going off, and then when we come in the house, they would be like, “Hello, hello, are you there?” I like how they can interact with us through the system. The quality of the equipment is good because I haven’t had any trouble. I love the system and I wouldn’t trade it for anything else. I feel safer with it. And, I would even tell other people that Guardian is the best choice.

We were required to have a security system by our insurance. My wife did some research and Guardian seemed like it was one of the better deals and was a reputable company. They were very professional when they came and installed it and they explained everything. Also, I like having access from my phone.

The builder set up the appointment with Guardian so they told us that we have to see them then they gave us a date. When we went there during the meeting, the reps seemed fine. They said we can get a vacuum and all that set up as well with them, and they told us about this surround sounds. All of it was okay at first. And then, when they set up the house, they didn't even show us how to operate things. We have to call them about the vacuum as well. So, we have to follow up everything afterwards. Also, the features offered were a little bit high. We're paying 45.99 or $45 a month. We had this incident wherein we opened the door, then we were expecting a call from the Guardian but it never happened. So, we don't know if they are really monitoring us because it happened several times but we never got even a single call.

A friend of mine suggested Guardian. The system works well. The only issue I’ve had has been the little fob that you can use manually. It’s to attach to my keychain and the little tab broke off. So now, I have to try to take care of not losing the thing and keeping it loose in my pocket. So, occasionally, it disappears for a few days and I would find it again. We don’t use the app to set the system on our phones. For some reason, we never got around to doing that. But it would be a nice thing that we might even try to do again. We're pretty happy with the system.

A salesperson came out to talk about what I needed, but it was all arranged through the builder. The builder had Guardian install everything and I went with them. Everything’s fine.

The company sold me equipment that didn’t work from day 1 of installation. I’d call and go through the recommendations and no solution. Now, after the product is out of warranty, they suggest it needs replaced. So they want me to pay out of pocket for more equipment that never worked in the first place. Thus, I wanted to cancel my contract since Guardian is not providing adequate service, a breach of their contract. Yet they insist I pay $750 early termination fee, EVEN THOUGH IT'S THEIR EQUIPMENT THAT ISN'T WORKING AND THEIR SERVICE DEPARTMENT THAT ISN'T FIXING IT PROPERLY!

I've upgraded my Guardian system about three times over the last 12 years, with adding cameras and stuff like that, and I've had no issues. A couple of times, they even had some technical things and I'm a technical person myself, and it's worked out well. I had somebody come out twice and both times, they were excellent representatives of their company.

Guardian was my best option. There was one through the builder and couple other options that were sent to the mail but I had heard good things about Guardian so we ended up going with them. Guardian's customer service has been phenomenal due to its simplicity and ease. I’ve never had an issue with any type of rudeness.

There is a lady that lives in the block and she has the Guardian sign in front of her home, and we went there and asked her. She gave out all the information. She said Guardian is good. Then I said, “Okay, let me give it a try.” And so far, so good. The installation was pretty good. The installers were very professional. When one of the things that is on the window wasn’t working, I called and asked to speak to a supervisor and then right away they sent someone. The problem was solved. That’s why I don’t want to leave Guardian because we don’t have a problem. There are a lot of people that come in and ring the doorbell and say, “I’m gonna give you a better price.” I’m not interested about a better price. I’m interested about the service that I’m getting now.

I'm wondering why I got a bill for $42.14 & then another bill for a shortage of $75.29 - I went online & saw the statement for $42.14 (which I had paid by the way) but nothing about the supposedly past due $75.29?? I was told the visit by a technician to my home to replace a sensor on a new door cost $115.00 but I never received an invoice for $115 - I only got a bill for $42.14 & now I'm getting a bill for $75.29 - why didn't I get a statement for $115???? I'm perfectly willing to pay my bill but I don't understand why I got a partial & now I'm receiving the news that the total amount due was $115???

AAA Safe Home purchased Guardian Protection in Arizona. My system was switched over to AAA, but Guardian was still sending messages to say that they could no longer monitor the system due to the cell connection being off line (this occurred when AAA took over). The Guardian representative confirmed this and turned off any further notices being sent.

Great protection and repair provided; have been with this company for over 20 years and feel very safe with the service. When I had to move I had new service installed and I would never do without it because I live in an area subject to crime.

Everything's okay. The batteries are all running out but I've learned how to use it. I was very annoyed that I got charged $50 for a service call because their video online showed incorrectly how to change the battery. I had to have a service call which was sort of ridiculous because what I would’ve had to have done is slide it as opposed to trying to lift it off like it showed in the thing. But the tech was great.

Worst security service on the market. Equipment is unreliable, customer service is non-existent unless you owe them money. Twice I set off the smoke detectors and called right away to cancel the call. Both times the fire department showed up because Guardian never cancelled the call. Throughout the time I was under their spell, I frequently received robo calls at 8:30 Sunday mornings to remind me of some unimportant function or give a recap of past activities. After two years of trying to communicate with a human, I disconnected the system. Now I got recurring robo calls to tell me the system would not communicate. I called several times but only reached voice mail. No one ever returned my calls. I even left messages on their website contact section and never heard back from that either.

Guardian Protection's customer service reps are consistent, knowledgeable and polite. They all say the same things and ask the same questions. They're able to transfer me to another department if needed. When we have maintenance issues, they have been quick to respond. An alarm can go sounding off for one second and they'd be calling. When we're gone, we're gone most of the day. The system usually doesn't go off, but if it does, they call instantly. We have a keypad downstairs by our door as well as window and door sensors. We experienced a sensor falling off the window in the summertime, when people open and shut, open and shut. Other than that, we haven't had any malfunctions. Moreover, the bill is affordable.

I got Guardian following a referral from a friend, and I've had it for several years now. It's a good quality system.

We've had Guardian Protection since we moved in in March. The builder recommended them and it was part of the package so it was a very easy transition. It was also professionally done. The system is working perfectly and it's exactly what we wanted.

The Guardian Protection rep was very personable. They told me things that were relevant to me. I like what they had to say as well as the pricing. My husband has MS, and at certain times of the day, he’s there by himself. They told me the features that would be beneficial towards him so that I wouldn’t have to wonder or worry about him getting hurt or somebody breaking in on us and him panicking. He has the one that you wear around the neck instead of the arms. We also have the panel that has the things we use on it and rather than a button. He could just reach over there, touch the screen, and it comes up on my phone every time he opens the door.

Guardian was chosen by the builder when we bought a new house. We had a meeting with one of their salespeople and the installation was done while the house was being built. While there was very little direct interaction with them, it was good. They were clear, pleasant, and friendly. Then, the whole system was ready. We got a standard package and it meets our needs. It works and it's good.

We like Guardian Protection Services very well. We got a better deal based on the system that was included. We've had them for three years now and when I’ve had problems, like when I had a bad motion detector, I called and they sent a representative out and the person repaired it. He said that the top was off, the batteries were dead. It would go off and there was nobody in there. Everything is fine right now. We have the glass breaking features and all the other ones and everything seems fine.

I went with Guardian because of their reputation, and my interaction with their representatives was perfect. It exceeded expectation. The installation team was super polite and pleasant. In the last visit, they came early and spent about 15 minutes. They did a battery change and the installation of mobile app. The system has been functioning perfectly and even though it doesn’t have much features, it's good. The system does what we want.

We went with Guardian because of the price and then we had a technician come out and install the system for us. The installation went great and they did everything on the same day. The system works pretty well, but we had to call them because our garage door going out into the garage was loose. A very nice tech came out and took care of the problem. Their customer service reps have also been very helpful.

Guardian’s more expensive compared to other ones I had, and unfortunately, I’m hooked into them for five years so I have to stay with them for another two and a half years. Also, I don’t think their reps told me everything. They were just trying to sell me everything. And if I had to do it over again with what I know, I wouldn’t have used Guardian. In my prior services, they covered all the windows. With Guardian, they don’t do all the windows. You gotta pay extra if you want all the windows done. They covered the doors and they put a motion detector in and then they covered two windows in our master bedroom. That was it. But the smartphone features are good. I like that.

I was very displeased with the company that we had prior to Guardian. They changed their names five different times the time that we were with them and we had a lot of issues that I just did not care for. It was time for them to go. I looked through several companies, but I have friends that have Guardian and I checked them out, and I was more pleased with Guardian than the others. They had such good reputation. I checked them out, went through Better Business Bureau and they had a good high rating. So, I thought, “Well, there’s no reason not to go with Guardian.” Guardian's installer was very good in what he did. I like the equipment 10 times better than what I had. It’s not as complicated.

We had a false alarm a couple of Thanksgivings ago and everybody showed up anyway even though we were trying to tell Guardian not to. The system worked too well. The only thing that I didn't care a whole lot for is that two smoke detectors are battery operated. I had all five doors hardwired, but at the time they didn't have hard wires for the smoke detectors. I told them that I like to have the hard wires instead, but we have not gotten around to that. Also, I thought the battery in the system had to be changed every year, and I had a concern when I wanted to change it. I found out it will tell you when it needs to be changed. And then they put a trouble alert in and we found out they were labeled wrong, which was no big deal to me either if it was upstairs or downstairs. But they made an appointment, came out and changed it in the program. And they were gone 15 minutes.

Guardian has very good quality equipment and all the features are also very good. It was presented to us from the builders and what Guardian offered was aesthetically pleasing and would be able to meet security needs. I'm happy with everything and all the options that we have. Plus, Guardian's response time for any issue is very good. In fact, they contacted me when they found out I had an issue before, which I didn't know I had the issue. They scheduled an appointment, came quickly and then fixed it. They also installed our home theater. They do other services and have come out several times, and they tend to be quick and do a good job. In addition to their good reputation, their prices are pretty reasonable as well. I don't think anybody offered a better price.

My sister is with Guardian and so I also went with them. Everything is fine. The installation went well, and the technician was good.

Guardian's security system was offered when we built the house and they worked with the builder. Their sales reps were also very easy and nice to work with. Plus, they had lots of expertise. Then, everything was installed before I moved in and so far, I like the equipment because when I leave my kids at home, I could turn it on and I feel at ease. Even though they're 12 and 14, I still put it on. It gives me peace of mind. I have the app on my phone as well. I can turn it off and on from my phone and it's very user-friendly. My kids can use it, too. They know how to turn it off and on. Other than that, Guardian's reps were very kind the last time I had them in my house.

I feel safer since having Guardian Protection in 2005. I had two sensors that had gone bad and Dave and another gentleman came to replace the sensors. They were here when they were supposed to be and they made sure that everything else was working properly. They left us some new signs and they were excellent.

I have the Guardian security system and they're the only ones that I've been with for over 10 years. It beats what other people are paying. I've also ran through troubleshooting with them. I'm not a technician and I'm not knowledgeable with the processes but they've been very patient going through them with me. They've also been very informative. Recently, they have sent me the booklet having to do with the manual for my alarm as well as the stations that they have for my sensors, which was something I didn't have. All in all, the alarm works well but one of the sensors is not fully functioning right now. They've ordered a part though and we're waiting for it to come in.

Every day, our sense of security needs to be heightened but having Guardian has made us feel safer, especially that my daughter is home alone. They call me when the alarm goes off and the reps that I talk to are knowledgeable.

I like the security system. I also like that I have it on the phone. I can turn the alarm system on and off through my phone. I had a domestic violence incident a couple of weeks ago, and a technician came out and fixed an issue that took place during that time. He helped me sought out the Duress Alert app on my phone and how to work the system a lot better. He also helped me reset my password to become safer and he showed me how I can press the Duress on my phone if I can’t call through the keypads.

Up til recently I was very satisfied with Guardian I recommend to friends and family. Recently I had my detector replaced. I asked the rep over the phone would there be a fee for the replacement. He put me on a brief hold and on return he said probably not. The technician replaced the unit and before leaving I sighed that the work was completed and again there was no mention of a charge. I went on the rep's response that There was no fee involved. About 2 weeks later I received a bill for $275.32 for a 5-20 minute installation. I was totally shocked I called customer service thinking this would be rectified but to no satisfaction. Ive been a customer for several years and have been very satisfied up to this point, loyal customers should not be blindsided when it comes to something of this nature. Had I been told prior to the outcome would have been different???