Guardian Protection Reviews

Very good service. They came out within 48 hours of calling, it wasn’t an emergency and were on time and completed the work quickly, and completed the update that we hadn’t done yet, so very pleased with the entire process!

I had the best experience with my tech that came to my home. He was a total professional, very knowledgeable, courteous and cleaned up after himself. Excellent experience and I highly recommend my tech. Upgraded completed at my home.

Vaughn was the best! He kept me informed of everything he was doing during the whole process of repairing our alarm system. He was really nice and very professional. We have used Guardian for many years and I would highly recommend!

The technician drove in inclement weather to do my installation. The weather improved while he was here. He did an excellent job explaining the type of cameras that he installed indoors and outdoors. He picked the location, set them up and installed them. He was on time, pleasant and efficient. He said if I had any questions about the work that was done that I can call.

I received amazing customer service. Tech arrived when scheduled and was very polite and efficient. He made sure I understood everything and had all questions answered before he left. He even helped me with an issue that wasn't on my work order!

We had a great experience with our technician, Stephen. He was phenomenal! So informative, personable, and trustworthy. He made this a painless process. He had been out a few years before and remembered everything about our first service appointment. Didn't pressure us to buy, but guided and let the useless happen organically.

Technician Vaughn was professional, friendly, and knowledgeable about the ongoing issues I have encountered with my security system and service. He was methodical and meticulous with addressing each issue with the system. Vaughn educated us on what he was doing and helped us to learn about the system. He allowed us to be involved with the process and ensured we understood the findings. He informed us that he will conduct monitoring of the system to determine if there are any unresolved problems. He provided outstanding service and support. I highly recommend him to everyone!!

Mr. **’s demeanor was evident as he moved steadfastly from one device repair to another. Particularly pleasing was his confident modification suggestions. I felt satisfied with our choice of Guardian for our home security needs.

Dad and I got Guardian. We had them for years and we just upgraded and I tell you the service was amazing. I have no complaints. The tech explained everything to a T. The lady on the phone helped us with everything. We even have guardian at our restaurant as well.

Nice workman. On time, very nice. Used appropriate in-house slippers. Took time to train me on the app on my phone and showed me how the system operates outdoors. He was on time, he took time just to talk to me about the issues that I face with feeling safe and how the Guardian Protection system can help with that. He reviewed my entire system since I've had it since 2000.

Support. My name is Mark **. We had a scheduled appointment today. I took off a whole day for this appointment, I waited all day, and no one showed up or called me that they were not coming, I didn't find out till I called asking about my appointment (this is unacceptable). I have a security system that is not working, recorders that are not working and bad service. We will not be paying for any more service. Mark

Horrible experience, they tricked my disable husband veteran into signing at 60 month contract when we told them we wouldn’t be at our place for more then 3 years. They also assured us that they have locations all over the country. Also upon installation we didn’t know we had a 3rd party person who made us watch his autistic child. So we go to cancel our service since we are moving and they weren’t offered where we were moving. They told us it would be 1200 to cancel. I was able to talk them down to 660 but they refused to reduce it anymore. Even after explaining my husband was a disabled veteran and was tricked into signing the contract.

We have had Guardian for a year and have not been protected since day 1. The cameras are of low quality and do not capture actual meaningful events. The backyard camera in out backyard did not capture our daughter tripping into our fire pit in broad day light because it was over the 30 second time limit. The garage camera did not even trigger when someone broke into our car parked in the driveway, BUT our neighbor’s camera was able to provide video of the thief coming into our yard and accessing the car across the street.

Hello, I am really distressed working with Guardian. I find their customer service not helping nor flexible in addressing my needs. I have a property in San Antonio but I live in California. Trying to schedule service or maintenance has become cumbersome. I have to find someone to be at the property for service but I cannot get an adequate timeframe. A window from 0800 to 4PM does not work for me. I am requesting a smaller window like 1100 to 1400 but they cannot guarantee that and will charge me for no show if they come before that time. Also, I do not like that their equipment because it runs via batteries even though it is hardwire. We had problems with the CO2 monitor as well as the panel.

I moved into a brand new construction NEIGHBORHOOD. All of the houses came pre-equipped with the Guardian security system (Doorbell Cam, touchpad, thermostat). All FREE for a 3 years via the builders. Because I am renting, CS says I have to pay monthly, for a system that has not even been activated by the owner, because I am the first person to reside in the home. This is ridiculous, because the entire neighborhood has the same system for FREE. I can’t even hear my doorbell ring because it is hooked with the system that has not been activated. I am flabbergasted and frustrated!!!!

October 14, 2025, Today called Guardian Protect to get new service but we are talked rude to and hung up on by same lady three times. May 10, 2018 got a 3 year contract. We got Guardian Protect May 10, 2018 and we locked it in for 3 years on auto bill pay. After 3 years, we had it two extra years until box went dead. I called, no one came. I called again in 10/2023/ to 1/2024 and then I took off auto bill pay after 5 yrs 7 months. Then I got a bill but we did not have a working box because they never came to check on it.

I will only take time out & write a review when I feel it’s necessary. I’ve been a loyal customer for 2.5 years. I travel weekly for work, so it’s imperative that my alarm system is working properly. I have a pet sitter who comes by & tends to my pets. My lock on my door has malfunctioned. My door will not lock now. The tech tried several steps to walk my sitter on how to reset the lock. This was unsuccessful. So now a tech has to be sent to my home. They said they would call me back right away. Nobody called! I waited over an hour & called them.

I spoke with Kyle & Erica in the local office and was able to get my account closed. Both were knowledgeable and empathetic.

I wish I would have read all the negative reviews of this company before signing a contract with them. Read the fine print on your contract carefully before you sign anything! We bought a home that already had their equipment installed. The salesperson made a big deal about how he could remove the early termination fee since the equipment was already installed, so it was risk free to go with the longer 5-year contract. My fault for taking him at his word and not reading the contract carefully because that's not what he put in the contract. I tried to cancel recently and the termination fee is outrageous (over $1,000). I signed the contract without reading carefully, so it's my fault for being naive and gullible. Buyer beware. In my case, the contract was different from what the salesperson told me.

I have absolutely nothing bad to say about my system. I’m very pleased with it. However, yesterday I changed my Internet provider. This caused my cameras to need to be reset. I totally get that. I was told I needed to get up there and push a button so they could reset them. I explained that I am nearly 70 years old and I use a cane most of the time and I did not feel comfortable getting on a ladder. They explained I needed to find somebody that would get on a ladder for me. Most of my friends are my same age with more disabilities than I have. I don’t know whether to cancel the cameras or just what to do. I guess I could walk out on the street and try to flag somebody down this willing to stand on a ladder and push a button on three cameras. I remember the good old days when technicians used to come help. I know it’s a new world.

I was very dissatisfied and disappointed with Guardian Protection. I have been a faithful and loyal customer for over 10 years with this company. I have moved 3 times and still chose them to be my security provider for my home. Over the last 2 days, I have been having technical difficulties with the sensors for my system. I have been on the phone “troubleshooting”, and the issue is still not resolved. I am a senior and I have severe arthritis in my hand, which prevents me from doing so much. I asked Guardian to send a technician out.

Absolutely garbage. We have been a customer for over a year and have had nothing but trouble. The alarm goes off all the time for no reason and when I try to get help, they just say to put in the code and press 1. Last night alone, the alarm went off 15 times and kept my kids up until this morning. I have called Guardian dozens of times for help but they leave me on hold without ever picking up the line. Today alone I was on hold all three times I called. My last attempt I was on hold for 50 minutes before I gave up. Do yourself a favor and go with literally anybody else!

I wrote a review a few days ago about Guardian Protection, Uneducated Salesman. Since writing this review Guardian jumped on it very promptly. Within days they did a thorough review of my file and have fixed the problem. I honestly didn't expect such a quick response and resolved my problem immediately. If you are considering getting service with Guardian I highly recommend this company. Thank you so much.

Not satisfied at all, very poor service. They will get you in buying the service, cancellation fee is 750 which is almost hidden in the pile of documents that you get to sign. I signed on an Ipad and do not remember seeing this cancellation fee at all. Cannot say that it was there and I did not see or was not there at all and was added some time later. The after service is very poor, no response to the email that is given on the app and if you get a response it says to call them. On every faulty item, they will charge you additional amount. Doorbell camera is not working since days and nobody bothered to call and check and no response to emails at all. I am not sure what sort of security service this is that no body will bother about this at all. Carefully decide before you buy this.

Unfortunately I cannot give a half of a star. My belief is that Guardian Security simply caters to its revenue and not customer care. We sold our house, contacted Guardian on 3 occasions and was given different information about our contract. For future customers, ask questions about the contract before signing or don't sign. Go with a company that doesn't bind you to a contract. Guardian has no options for people selling their home. Instead, they headlock you into a contract that isn't beneficial in the long run. This seems to be the only way they can maintain their customers, while giving incorrect information. In addition, any time we had a problem with our equipment, we had to do our own troubleshooting which shouldn't be the case. Our doorbell went for long periods of time and often. It was up to us to figure out the problem. Now we have to pay for security in a home we sold for 2 years or pay to have it relocated to our apartment.

I was with Guardian before they were even Guardian. I was loyal customer for over 20 years. You have to be careful when signing a contract company because they're not professional. When it comes to a contract and/or servicing the system they charge a lot of money. They're customer service is flawed.

There's nothing good about him, they're **. They're rip-offs. I have nothing but trouble out of these people for the last three and a half years. They won't let you out of your contract yet to pay the whole thing in full of the reported to the credit bureau. We never use their service but we were locked into a contract from the get-go, a month after we sign it, we ask him to let him side of our contract, they reply was "If you give a $6,000, you can." We told him we weren't using their service, they don't care.

Read the contract carefully! The penalty for cancelling early is outrageous. I cancelled after 3 years on a 5 year contract, they charged $750 to cancel. Even if you tell them that you're on a fixed retirement income they won't negotiate. I tried to negotiate the $750 down to $600 and they wouldn't.

I was pleased with your help, but I can't afford the monthly payment. I unsubscribed a while back but you are still charging me. I would appreciate it if you would take me off of your subscription and refund the money for the last two months. If I find a way later to be able to use you again I will re-subscribe. Thank you for your service, understanding and help. I do hope to be able to afford your services again. Please have a blessed day and thank you for your support.

I had a problem with my thermostat reading low battery on the main panel. I called Guardian Protection twice and spoke with technicians for over an hour. They reset my equipment twice with no positive results. They said l need a technician to come to my house. Once the technician arrived, he pushed a button on his tablet and my battery strength went to 100%. The technician informed me that all he did was an update. This means my system wasn't broken at all. Their system didn't update. I was told that this could and should have been resolved remotely.

Run in the other direction! If Guardian Protection purchased your previous company look at your contract. They will try to sell you charge you a whopping $199 service fee for the first 30 minutes and additional parts. I had a service plan included in my contract, which Guardian purchased from my previous company, and their agents don’t bother to look at. Do your due diligence before talking to these pirates and when it’s time to renew find another company with better reviews. I didn’t have that option.

Updated on 03/22/2025: Despite multiple calls and attempts to resolve the situation, I have received little to no help, delayed responses, and in some cases, flat-out misinformation. I have been billed for services I did not authorize or use, and every time I try to get clarity or a resolution, I am met with poor communication and unfulfilled promises. Additionally, I have found their cancellation process to be intentionally difficult and unclear. I was not made aware of certain charges or terms at the time of contract, and their representatives have been unhelpful and dismissive.

I purchased a new build in March of 2015. After purchasing Guardian was recommended in the area to use for all of your security needs. For years I had no issue with Guardian until I decided to add a new doorbell with a camera. Adding the additional feature required the signing of a new contract. Although prior to I had been without a contract for quite some time. Fast forward to November of 2024 when I sold my home. After the sale of my home, I canceled Guardian’s service. This is when the issue began! I am now responsible for a $1,300-something dollar early cancellation fee. Yes, I understand terminating a contract may come with termination fees but to pay out the remainder of the contract when I no longer require the service is absurd. I was also told if the new buyer continues with the service then I owe nothing well the new owner decided to partner with another security system.

This company came as a package deal on a new home build. Because of that, I didn't read any of the reviews. If I had, I would not have EVER used this company. We had an employee of Guardian come to our home and go over everything with us. They only had a 5 year contract option and if we wanted all the benefits that came with signing on with them, we had to do 5 years. We signed. 4 years later, we had to move out. When I called to cancel the service, they informed me that they are happy to cancel the monitoring service, but I was still responsible for paying out the remaining year. EVEN THOUGH NO SERVICE WAS BEING PROVIDED! They failed to inform us of this major detail when we had our little meeting. This company and its policies are a JOKE. They are more expensive than most providers in our area. Once you sign that contract you owe all 60 months no matter the circumstances!

Guardian Protection is a Terrible security system with a bunch of lying sales representatives. If you sign up YOU CANNOT CANCEL. No matter what they tell you!! We moved to the west coast and they told us we needed to pay $1000 to end the contract. Do yourself a favor and stay away from this company.

Guardian bought my existing alarm company and immediately the service deteriorated and costs went up. I had to wait 1 1/2 hours to reach their technical support department when I had a failing system. I had to pay $240 dollars for a technician visit to replace a battery I bought from their predecessor company in April 2024. I am switching alarm companies.

Guardian reached out to me, discussed what happened, and sent a full refund. I was impressed by the professionalism of the Guardian manager who reached out. I highly appreciate it.

We are moving to a location that is not covered by Guardian. Their service has been shoddy. Their equipment has not worked properly for the entire time we have had their coverage. Run!!! Do not contract with this unethical deceptive company!!! You. Will. Be. Sorry.

I'm pleased to report your swift response to my complaint yesterday. Ian called this morning and was consummate representative. Apologized for my inconvenience and the desire to assure me Guardian's interest in excellent service in all areas. Thank you Ian for representing your company so magnificently. I will be recommending Guardian to my friends and family. Thanks again.

Our doorbell camera failed for the third time. The tech came and fixed it. Now I have received a large bill ($272) for a call that was made under warranty! Worse, they sent a contract for the repair and claimed that I signed it. This is not what I agreed and is blatant deception.

Have been a customer with Guardian for 20 years. Just got off a chat with their customer support agent "Abby" and they destroyed all the goodwill they built up. We just upgraded our system and signed a new 5-year contract. Part of the system was a doorbell video camera. This was installed on 8/2/2024; it died 3 days ago, 11/24/24. Guardian wants to charge me a $75 fee + $35 per 15 minutes + parts to have a technician come to my house and repair or replace it.

I was informed that I would have to disassemble the security equipment to get out of my contract. Which is interesting, because I did not put it together. It feels as if they are intentionally making it harder for you to disengage from their services.

Like everything else if there are no problems they are great. However they are difficult to schedule service with. Constantly want to hard sell upgrades and don’t seem to be able to keep service appointments.

I would not recommend this company in the least. They will charge you an arm and a leg for any modifications to your system you might find necessary. I just rented a home I owned and noticed I had not disconnected the service. They would not reimburse me for a dime of service I was not using. I called on 3 October and they wouldn’t even reimburse me for the entirety of October which they billed on October 1…even though I have been a customer of theirs for over 10 years. I would never use them again. So much leaving with any goodwill.

We recently purchased the model home from KB Homes which in turn had the Guardian Alarm system in it. The system seems to have all the functionality except you have no access to the control panel and they want to extort you into paying for a monitoring fee to even have the access code to do anything with it. Yes it is fully paid for when we purchased the house without a mortgage or liens. So you can own the equipment but it is merely a paperweight for trash at the moment. One more thing the systems cameras are active and when you access the panel or are in the house it is recording you (big breach of privacy so be aware). Several calls into them and nothing is being done just continue to ask a minimum of $59 per month plus tax for monitoring fees. I would think in this day and age if you own it outright you should have the ability to self monitor at least.

Guardian Security/Alarm.com is a disreputable company that offers absolutely garbage service as well as poor quality tech for high quality prices. They also charge you insane amounts of money for service on the equipment they "sell" you. You are MUCH better off going with a different company, Nest is the best if you want a no contact system, ADT is superior on all fronts to Alarm.com if you are in need of something like they offer.

Guardian Security are con artists! Don't use them! I sold my home in Houston, moved over 1300 miles to an area Guardian doesn't cover and want to charge me a $1200 cancelation fee for moving. They stink!

Run Away as fast as you can ... Signed with Vintage Security 3 years ago and terminating at the end of my billing cycle (and end of 3 year contract). I was just charged for a pro-rated fee to cancel. Let's call this out for what it is. This is not an early termination -- just a nickel and dime play by Guardian. They are clipping both ends of the ticket. I was charged a prorated upfront fee by Vintage when I signed 3 years ago. Went into a typical standard monthly billing cycle. What Guardian is doing is adding pro rate fee at the end of the contract (based on contract signature). Cross between a classic Teleco and old Cable company play) - it's a disgusting business practice rip-off. This is also why these companies (Armstrong Group - yes the parent Cable company) will not be around in 10 years time as they completely screw the customer at every point they can.

Do NOT use this company. If you decide to cancel before the contract date is up they try to charge you $35/month. That's predatory and disgusting. Horrible business. Just use Ring. It's $400/year cheaper and does not try to charge exuberant amounts if you want to cancel.

We rented a home in Austin that had Guardian installed already but we were told it was not active. We accidentally hit a button and the system armed even though we didn't have the code. So essentially you can have a toddler who accidentally presses a button and arms the system - not exactly ideal. We called Guardian since the alarm started sounding and they were zero help. They said the account was inactive for several years but the equipment might still sound even on an inactive account - it's just not being monitored on their end. The worst part is they couldn't tell us how to turn it off. Our property manager called asking them to uninstall the system and they refused. So beware - once it's installed in your house, it will arm without a code, sound even if you cancel the service and Guardian won't help you get rid of the system.

The company was willing to work with us to find a way to resolve our issues, though it did take a bit of work to get in touch with the right person. We are sufficiently satisfied with their response, and happy to report the matter has been resolved.

**Buyer Beware** once you cancel services, you lose all value in equipment paid! I was a Vintage customer for 6 years where Vintage was recently acquired by Guardian. I canceled my monitoring service but the contractual agreement states I own the equipment. I have a $300 doorbell camera I purchased through Vintage about 3 years in. It is currently recording but I no longer have access to it. I can use all other equipment except that. Guardian can still view it, but I cannot. Huge violation of privacy. The contract states I no longer have access to service, but the equipment. I do and cannot access or use it. You never actually own your equipment! Save yourselves money and check before getting into these expensive equipment packages that are worthless when you can buy the Ring or Lorex and truly own your equipment. Also check with BBB to file any complaints there as well.

Do not sign with Guardian Protection. It's absolutely waste. Their system break and they want money to repair and then when you close the account it activates the system. This company doesn't provide any useful services. Don't sign contract and fool yourself. There are much better no contract companies available.

We’ve had Guardian Security since 2020 and it's barely worked since the day we started our service. Connectivity to the touchpad by the front door is/was spotty at best and has been off and on for years. We called, they sent a tech, he said it was our Wi-Fi. Not true. One new Wi-Fi system later (Orbie Mesh which he recommended) and still issues; it finally just quit. No sense in calling a tech, they will probably try and fix it and burn something else up. That’s what happened when they tried to synch the main panel with the front panel, the back camera quit. I got up there to check it out and it was extremely hot to the touch.

Guardian is an awful company that only cares about getting as much money as possible from you. I do not recommend that anyone sign a contract with them. They do not care about their customers, their needs, or retaining customers.

Guardian's sales representatives are dishonest and the company's practices are greedy. I moved into a house 2 years ago and had a security system installed. The sales representative had me sign forms on his iPad to initiate service, but no explained that what I was signing was a deal with the devil. They just told me they needed a "quick signature" to start services, so I pressed a button on his iPad which “signed” my initials. No one showed me any documents or explained that what I was signing was a 5 year contractual agreement. They implied that I was signing to agree to payment to start service.

When I bought my home, I was offered a home alarm company that was running a special. I went with the promotion- (and every time you talk to them they deny). My doorbell camera has never worked-it does not work 90% of the time- and if someone rings my doorbell I cannot talk to them like the app shows. From day one they have blamed the brick exterior of my home! The camera on the front of my house has worked off and on since day one! They blame my internet provider. I have two internet providers! Even bought an extender. Was told I could pay $75 for someone to come check it out- and if it’s been like this since day 1? I’ve called numerous times to report and yet they always say I can pay a technician to come and review. My front door lock does not always work. And half the time any of the coverage recording is for less than 30 seconds.

Their camera system does not let you record for more than 30 seconds. It means if an intruder rings your door bell, it won't record what happens afterwards. We set our setting to do more than 30 secs, but it still records only 30 sec. We tried to get in touch with their tech, but issue was not resolve. They are inexperienced and assumes everyone uses an Apple phone. Kept telling me to swipe up on my android phone to restart my app because their setting functions wasn't showing for me. I guess their app doesn't work on an android phone. The camera equipment we have keeps failing too, and they charge a fee of 75$ for a tech to visit you, and then more per hour. With that cost, you can buy a much better camera. We are thinking of canceling it because it gives a false sense of security. We want to file a report with the BBB and null our 5 year contract for faulty service that can jeopardize lives. If anyone can help, please do. Thank!

This company all it cares is that you pay them and provide zero service. Their technician ever argue with you on the products you want to put on your house. They have zero warranty on their products. For the last 6 month my system has failed in every sense the SVR and camera are bad. We are on a 5 year contract & a model home (meaning we advertise with the little signs protected by Guardian). The Amazon Blink cameras do a better job than guardian. They don't care on providing security. I have logged video pictures with date stamp to show how their product has failed and the bill gets paid cause if you don't pay they will send you to collections. Here are the display message Video Device - Not Responding (SVR).

Their customer service and failed promises gives them a 1 rating. In terms of the product, I never really had issues with it. However, the rep assured me they operated in my state and that my system could be installed when I moved without penalty. I moved to another house in San Antonio for 8 months and paid the monthly bill although I had no service. I moved from San Antonio to Tyler (Still Texas) and they said they had no service there and had to continue paying or pay $700 cancellation fee. They are not trustworthy especially the sales reps that come to your door. I’ll go with another company if I were you. Trust the reviews. Not to mention, their service isn’t so expensive too.

The set-up went somewhat well but with much haggling. Service is fine considering we've had no real need for it (and as long as the power/WiFi doesn't go out). A scant 2 years into contract the doorbell cam went kaput and they wanted $250 and a 5-year contract renewal to replace and install the ugly thing. When I explained that I could purchase a better device and install myself for a fraction of that, there was no negotiation. They're happy to passively collect the monthly fee and do basically nothing for us in return. I would have ended my business with them were it not for the gotcha contract that hails from a bygone era and is probably the only thing that keeps them profitable. I'll not be renewing and I'm passionately recommending to others that they go another route.

Very disappointed with the product and level of service that comes from the company to help support. Where when calling in the people on the support line are great and very personable which is a plus. However if you have any minor issue, it will cost you some $ and stacks up quick. With this year being one of the hottest on record, it has caused the battery in the doorbell camera to swell up. The swelling of the battery within the doorbell camera causes it to lose connection and not work with the system. Rather than having an option to simply get a replacement battery and swap it out yourself, you will not only have to pay for a new battery or device from Guardian, but also a rate of $75 trip fee and an additional for someone to come out to the house and $30/15 minutes for the service of swapping out the battery as well. With the costs incurred I’d rather look to find a replacement from another company, that can easily be installed.

Resolved.

Since becoming a customer back in 2017, I have not been more disappointed with the response to their products and there associated issues. Mine in particular is in regards to their video products. Prior to moving to my new home, I have Guardian as my supported alarm system which I had no complaints. In fact, the customer service constantly exceeded my expectations. It wasn't until when I move and decided to upgrade my equipment and services that the issues arose. There was initial problem with my doorbell camera where it just stopped working. When reported, it seemed for before forever before it could be replace. Only to have a technician come out and simply replace the camera. I was almost be charged for the replace until I explained that I had not had the camera a year and it was already not working.

I've been a long time Guardian Protection customer. I recently got a carbon monoxide tampering notification. I called Guardian and they informed me the detector is malfunctioning and needs replaced. It was installed approximately 4 1/2 years ago. Instead of just sending a new detector for me to install, they are insisting on sending out a technician at a rate of $75 trip fee and an additional $30/15 minutes plus the cost of the detector. The labor will cost more than the part itself! The cost of the detector is $89. Completely unacceptable when I could easily install on my own. They said they are actually working on a program where they will start sending out parts, but they are not there yet. In the meantime, the customer gets screwed!!

I had CPI for over 20 years but was sold on trying Guardian because they would install new equipment. They replaced our two panels and added one camera. It was our understanding that the sensors would be replaced since they were very old. They were not replaced and Guardian just used the old CPI equipment. Later the old sensors have become faulty and Guardian will not replace them or do a service call because they claim they are not their equipment. However, we were originally told they would install new equipment which they did not. I have talked to the loyalty department, which is an oxymoron, to no avail. Stuck with this system for a few more years, unfortunately. So basically, Guardian is charging us for old CPI equipment, which goes off weekly as sensors fail.

This matter was resolved.

I was contacted by a supervisor, and she was fantastic. She explained that the person I was dealing with did not have my current rate information at the time she issued the work order. All is resolved and the new equipment will be installed this weekend. Every company has problems and missteps, it is how they are addressed that matters. As I started my last review, I have had nothing but a great experience with Guardian since I first signed on with them 4 years ago.

I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit.

We built a new house in Indiana in 2018. The builder was Beazer Homes. Beazer gave us only two weeks to make all the choices about what we wanted--type of floor, cabinets, sinks, colors . . . . It was a very high pressure experience. One of the choices was whether we wanted to "modernize the wiring in the house for future technologies", such as streaming. We were interested in Ethernet and CAT5 wiring. We paid about $1500 for "the wiring". When we moved in, we were pleased that we could connect all of our devices to the home network via Ethernet, but we were surprised that a home security system was installed. We used the system for about 6 - 8 months and paid $45.99 per month. At that point we decided that the system was not worth $45.99/month.

We had a new built home that came pre-installed with Guardian Equipment. We decided to go with them because we didn't know any better. We didn't even shop around. After 5 years we were going to go with AT&T, but Guardian offered us some equipment discounts to stay with them and to save ourselves a hassle and installation fees we stayed with them. Technician brought different equipment than advertised, saying that better equipment will be available and all we had to do was ask for it. When we signed for equipment, like many young new home owners, we did not read the contract and signed up for another 5 years. Guardian customer service and the technician failed to mention the new 5 year contract...

Resolved.

This is hands down the worst Security System Company on the market. They falsified agreements, and lied about their capabilities of what they can do. The equipment often times out and does not work the way it should, I'm always having to retry connection in order to get visual, and when I do get visual the quality is something I'd expect from the 90s. When I brought the issue up to the company, I'm met with excuses, as well as a half *ssed attempt at trying to retain me as a customer. This is only 20 days of having the equipment.

This company misrepresented terms of the agreement. Did not mention penalty clause of 750 dollars for cancelling contract. They said they would put in window sensors and they did not. They put the door bell in the wrong place and I could not have a screen door installed because of it and they installed the entry pad in the opposite wall. Customer service people are not professional and do not come prepared. The fees are also misrepresented. DO NOT SIGN up with this company.

We were happy with our system for some time now, but the light has been turned on. The doorbell camera started to have issues. I called customer service several times about the issue. After being on the phone with them last Friday until after 11:00 PM, they sent a technician to try and correct it. He noted when he started he found the panel inside was not snapping in at the top. He called Guardian and suggested the camera be replaced due to the numerous failures. He also told them about the panel not snapping in. We were told the camera only had a 90 day warranty and would cost $280.00 to replace it. They did admit there was a flaw with the panel and would replace at no charge, but we would still have to pay a $75.00 service fee for the technician to come back and change it out.

Guardian protection set my fire alarm off and refused to turn it off even after I told them that my house was not on fire. Guardian turned the alarm off when fire department arrived, but then then Guardian set my fire alarm off same time the next day and refused to turn it off and offered to transfer me to customer service. I am a retired and disabled military veteran. This guardian company need to be brought up on fraud charges. Customer service told me that I am under a 30 month contract.

I bought a new house. Guardian had their equipment already in my new house. I decide to go with them since everything was there. They came in and installed extra 2 window monitors and a door switch. When the tech was done I signed electronically (iPad) for a 2 year contract. I paid every month not missing 1 payment. At the end of the 2 years they start to send me bills for their service. I called they said I signed for a 5 year agreement. I ask for the contracts. The signature and the initials are not mine. Doesn't even have the same letters as my name. They say I am Liable for the contract. I then ask ok how much to buy out. 895.00. I Would not recommend this company. My name is not on that contract. These people will ruin your credit. If they want their money I will for the early termination I will pay them 1 dollar a month. And charge them for storage of their equipment that they installed in my house.

Updating my review to 4 out of 5 stars. Following the release of the original review, Guardian reached out to me and said they had escalated our request to a team who could "take a closer look" at the financials of my account. The person who reached out was very apologetic and helpful. They agreed to relieve me of my contractual obligations. Issue Resolved.

This company is such a rip off. I got this service transferred to my name in November 2020 when I bought my home. Apparently that transfer was a 36-month commitment. I never use this service. I tried to cancel it in about April 2021 but was told I couldn't unless I paid a $750 fee. At that time, I was told that I had to pay that or just wait until the ONE YEAR contact was up. So I called today to make sure it wouldn't auto-renew. I then get told I have a 36-month commitment so I still have 25 months left. The rep again said I could pay a $750 cancellation fee. I then began asking what to do when I sell my home/PCS for the military. He said it would be installed in my next place or if I were going overseas, they would look at my orders to "possibly waive the termination fee." Possibly?!?

They are affordable and responsive. When they notice that something isn't quite right they will call you to ask if things are OK. I like how easy it is to use their system and how good their customer service representatives are on the phone.

Does not stay up to date. They continued to call an old phone number despite multiple notifications of a new number - this led to unnecessary police activity and fees. Has not updated system since it was installed.

I contacted them about upgrading and monitoring my existing security system that was installed by one of their local dealers 12 years ago. I no longer want to work with that local dealer and was looking for them to help me find a new local dealer or for them to setup installation and service. They refused saying that my address/account was "owned" by the previous dealer and that they could not help me unless I went through that dealer. BEWARE! If you sign a contract with them, you may be signing it for life. It's very disappointing and seems like a terrible policy, forcing consumers to work with someone they do not feel comfortable with or finding another alternative. I will be looking elsewhere for my security system needs.

Hi, In short Guardian Protection Services uses unethical tactics and is completely towards the most advantageous for their profit possible. I would highly recommend vetting them out against any other provider of this service in the following areas.

Do not use this company! I have 8 months remaining my agreement but to cancel early they want to charge me more than twice I’d pay for the remainder of the agreement. Ridiculous! I will be canceling in July and will encourage anyone that will list not to do business with them.

Guardian Protection had originally installed the alarm system in this house and they were able to pick it up and go. They didn't have to drill any holes or add any extra equipment so it was easy. My biggest objection is that they're expensive. But other than that, the customer service has been real good when I called them. We had a smoke alarm go off and couldn't get it to shut off from the kitchen. They helped us do that. Also, the features of the syste are okay for what we need it. If somebody breaks down a back door, the alarm will go off and there's a motion detector in the house.

I've been with Guardian for several years now. They've done very well. Whenever I have a problem, I can get ahold of somebody fairly easily. They don't have a very automated system, so when you call them, you can get ahold of an actual person. The only thing that I ever had a gripe about really is scheduling service, trying to get somebody to come to the house. Sometimes, it's a couple of weeks out. Other than that, everything has been fine.

Every contact to Guardian has been more than satisfactory. About three weeks ago, something went goofy with the system. One of the contacts got knocked off when they were painting. I couldn't arm my system at all. They told me, until they could get here, how to bypass it. I had never used the bypass, and I really liked the idea that even though one thing was broken, the rest of them worked.

When we moved into the condo, Guardian was the company who was doing the new condos that were being built so we decided to go with them. It was great with their rep during our initial contact. He asked questions, we told him what we were looking for, and he told us what was available. And they're very good about responding. If I have any problems, I call them and if they're not available, they get back to me. If not, I call back and they respond right away.

I was using a security system and I wasn't that happy with it, and Guardian came through. Their price was right and they had more things to offer such as the doorbell camera which was something I was looking for. The rep answered all of the questions that I had and whenever there's been an issue, they've always been right there to help out. During the installation, the rep had to climb over boxes and I was a little concerned. He could have gone around but that's okay. There was probably not much more he could have done with that. We've been very happy with Guardian but the system is very sensitive. We have cats in the house and it sets off the alarm even though it's not supposed to.

Every time I've called Guardian, they've been very good. I had to deal with my one alarm here for my smoke detector and we resolved that. I've never had a system that was monitored like this. My smoke detector, CO2 detector, if I take it off the wall, it shows a tamper. I never knew any of that stuff. I go, “Wow.” It goes to my smartphone. It's a whole new learning experience.

I like the price of Guardian. The system is wonderful. It works for me. I'm not gadget-fancy and it does what I need it to do and that's wonderful for me. When I use it, I don't have any issues with it. When I have interactions with their team, it's great but it is very seldom because their equipment never fails. Somebody broke in my garage and that was the reason that I got an alarm. Now I feel comfortable because my garage is alarmed. If somebody went in my garage, it would alert me right away.

The installer of our Guardian did a very professional job. The reps over the phone have been professional too. Whenever I need them, I call them and I can reach them. If I have a problem or question, they answer it. The system is good for the price. We get that thing, where the garage doors open and I like that.

Guardian Protection requires a 30 day notification of termination of service. I notified them that I was terminating my account on September 18, 2020 (30 day notification). I had a requirement for a service call that I thought was free. I was then billed $79.90 with less than a month of service remaining. The technician never mentioned a charge for the service nor did he mention a charge for parts. If he had told me there was a service charge and I charge for parts I would certainly have not spent $80. I called Guardian protection and they gave me a generous $20 rebate. I consider their business practices to be unscrupulous. Customers beware, I have been with this company over four years and this is third thank you.

I accidentally went out without cancelling the alarm and did not realize it as neighbor was cutting his grass. I usually hear the beep and go cancel. Luckily I always have my phone on me as afraid of falling. So yes you were very quick in checking in on me. Thank you!

So far I've been pleased with the service and the installers were very helpful and informative. I would recommend this organization to other homeowners. The most convenient aspect of this system is the remote access and having the ability to see who is at the door whether I am at the residence or not. Very much like this aspect of the service.

I had Xfinity Home Security and it was pretty good. But I switched to Guardian. Their customer service was great. They had an easy process and they handled everything for me. I really appreciate it. There was a simplistic presentation. They told me what they could do, what they couldn’t do for me, and I enjoyed it. I had no problems with the installation as well. It was great. The system has easy access and 1-2-3 instructions so everything's pretty good.

When we purchased the home, it had a Guardian system already in it. I called them and they were very straightforward with the terms and what it would cost. We're very pleased with that. Everything's been as advertised as well. The system does exactly what we need it to do and I like being able to control it from our smart phones and see the cameras. It's very convenient and I like it.

Our Guardian system installation went fine. After the initial install, we had them come out and install an SDR unit. The SDR unit is not working at this point and I scheduled an appointment. Today, Tier 2 Support called me to follow up. They have been really good. With Guardian, I like knowing that the house is secure from that standpoint. I also like the user-friendly app on my phone. Overall, it's been good so far.

Our home builder offered a really good package. When I looked at what Guardian had to offer, it was all smart stuff and it was a better buy. I looked them up on the web and there was never a better deal. There were no issues during the installation except that a couple of products were probably delayed due to the COVID thing. But the people were there within five days with it. I'm also fine with the wait time. We've been waiting on our stove for our house since May, so five days sounded just about perfect. Everybody was pleasant and very knowledgeable too.

I showed Guardian to a few friends and they liked the security camera motion sensor. It’s pretty easy to use. When I had an issue, I called Guardian. So far, so good.

I went with a new build with the DR Horton homes and Guardian was pretty much given to me in my package as an option to use. The home is already pretty much ready and set up to go with them. The process was pretty smooth as far as setup goes. But there were some issues with the installation with a few things that weren't working, to begin with. Most people will have them come out three or four different times to get the system working in the order that it needed to. But Guardian was always really receptive and answered my calls and got it fixed right away.

I went through Insight Homes, with selections, and it had a booklet or pamphlet that talked about everything that Guardian offered. Any questions I had, the representatives always answered, or they had to get in touch with me, and they were quick to respond back. They also had a lady call me a couple of days after installment because one of the techs forgot to do something. She talked me through the process and made sure everything with a home security system was okay. What I really like about it is I can also use the program through the phone as app security to make sure I activated the system. If there was a problem, if it was deactivated by someone somehow, the system would take a picture to notify to see if it was me or someone else.

When I looked into Guardian, I saw that they were hooked up with Alarm.com so I thought we would go with them. I thought I might as well keep it then I can have it on the same mobile app. We have used a local home security system where we moved from and we have a similar system that uses Alarm.com out in Arizona. They're monitored by Alarm.com as far as the mobile app goes. We have some features on our Guardian that we don't have out there but they're similar in nature. The salesperson was very good and so was the installer. He was there for a couple hours, did what he was supposed to do, then we reviewed it for about 15, 20 minutes. We had a lot going on that day with furniture moving in so it was nice that he did his thing, wrapped it up and we were done. Everything is working out well with Guardian.

The sales rep was very good and the installation went very well. The guy was very helpful. Everything is good. It’s very good service.

The technician was very informative and knowledgeable about the alarm system. He was punctual and courteous. I would recommend Guardian to my neighbors or family. I feel secure and protected with the system. It works for me. I fell on a Sunday Morning. They

All my life I've had ADT but because they had Guardian in this home and it was already outfitted with the Guardian pad and the tools on the windows, I figured that might be the most seamless direction. From what I read, Guardian seems to be a good company so I decided to use them. The installation was pretty easy. The guy was here a while. He checked everything and put a new pad up, and it all seemed to be working pretty smoothly. He was really respectful and great while in my home so I don't have any complaints about it.

My mom and dad have Guardian and they kind of referred me over to them. We have it at three different locations and it was something I'm already familiar with so I went with them. The reps were very nice and very prompt. They made sure that I was satisfied with what I wanted and needed. The gentleman during the installation was a scholar. He helped me out tremendously. He helped prove my point to my wife a couple of times too. He made it a lot easier. I like that I get I get the emails letting me know when someone's coming in, like user number two or user number three. That's a neat little thing to have.

Guardian is better and has a higher tech compared to my previous security system. I like it so far. I haven't started living in that house yet but it seems good so far. The installation was good. The guy was really nice and professional.

Guardian Protection was very helpful addressing our concerns. The representative navigated us through the testing of our system over the phone and tried to troubleshoot the problem from her end. She pinpointed the problems and scheduled a technician to come out. The technician was very professional, courteous and knowledgeable. He explained the problems and repaired our system. Our home is back to being protected. This particular technician was scheduled to come out to us prior to this visit. He was on his way when a tornado hit. He came out to us the very next day his schedule permitted first thing in the morning. We are very happy with his service and dedication.

Our Guardian seems to be working out okay. We haven’t had any issues. I've got four smart switches in my house, and I know what two of them do. But I don't know what the other two do. I don't know if they're redundant, like three-way switches, because they don't work the way the other switch works if it's a three-way switch. I don't know if Guardian did the prewiring of the smart switches or not. But Guardian did all the prewiring for the house. They prewired the Eero.

Mary's help with my concern kept me as a customer. I was ready to drop this service but she provided such great service, I changed my mind. I also appreciate that she was able to find me a discount that allowed me to be able to afford to stay with you as a client. And the service call was quick and efficient.

Knocked out communication ability of builder’s fire alarms. Otherwise great job. Professional and arrived on-time. It was a big project. Customer service is also very good. This is the 2nd time using them for security and smart home technology with surround sound.

I purchased a brand new build and Guardian was already in that home. They also had to come out and do some installation. However, I'm still waiting on them to do the glass break sensor, so I need to call them back for that. Everything else is amazing. They put a touchscreen panel on my wall, changed out some sensors, and moved some stuff around. Everything works great. They gave me a week to make mistakes, and I haven't made any of course, but it was still nice of them.

I purchased two outside cameras for my home and during the installation process for my services. The technician could not install the cameras because there were no electrical receptors available for power. I tried several times to contact my salesperson, but he will not respond either via phone or email. I also purchased a subwoofer that had no close outlet for its use. I am currently left without the level of security I purchased. I called and spoke with customer service and I am waiting for a viable response/remedy.

Service technician installed a new sensor device on our new entry door. The technician also installed a new backup battery in the home system. He was knowledgeable, professional and completed all tasks quickly and efficiently. He cleaned up the area completed when done.

Very helpful with my situation on replacing battery back up & respectful to me and understood what needed to be completed to resolve my issue with replacing & testing the security system after I replaced the new battery back up. Thanks!

The technician was very professional completed the job in a timely manner. He called when he was on his way. On completion explained everything. Ensured that I understood and answered all my questions and concerns. The system has been performing well since installation.

The gentleman who helped us was very knowledgable and was patient with us when we were confused. He was calm and polite and never got in a rush. He was a true gentleman. His help was very much appreciated. He was working remotely from his home.

I recently talked to someone this week, I think his name was Tim about maybe upgrading our system. We added a porch on the front of our house and was thinking about having our (8) windows alarm, but the price was too high. I am checking with other alarm companies.

I’m overall happy with the service. I don’t like that the free upgrade offered was on old archaic large looking control panel and the nicer more modern one offered costs 10.00 extra per month. The whole reason I switched was because I was promised a bill around 20.00 cheaper per month compared to ADT. Other than that I do love the service. But I think if you are offering a free upgrade that the controller panel should look better and more modern that what you already have—without costing extra money.

We got referred over to Guardian and installation was really good. Now, the house is safe when we're not there. The reps have been good as well. I called yesterday ‘cause I had some billing questions that I couldn’t get.

Very professional. Called and told me when he would be here. Work was performed and he left no mess to clean up. Did a very good job. Professional clean prompt knowledgeable. Explained the problem. Made sure system was working properly.

I am pleased with my system. Will explained everything carefully. He was pleasant and answered all questions. The installer did a good job and went through all features of the system. I am satisfied and I know that I will enjoy using the system.

Overall, I was pleased with the customer service. Called regarding a possible malfunctioning alarm sensor. Rep was very helpful and pleasant. Only issue I had was the availability of the next service appt, 3wk wait. Took the appt and asked to be put on waitlist if ay cancellation. Rep provided a workaround until appt can be completed.

Your tech was very polite and thorough in updating all my batteries and sensors which needed replacement. He had to work during a thunderstorm while taking care of all the various items that needed attention. He showed up on time and also wore a mask for safety which I really appreciated. I also wore a mask during his visit.

Husband did not have his key chain. He did not remember 4 digit password. He called me. While in the process the police did a drive by. You canceled their entrance to our home. I gave him the code. He then left without setting the alarm in case he returned home first without his key chain device. Thank you for a quick response.

I had to reschedule installation on two separate occasions. I had an installation time from 1-5 on the original date. I got a call from the technician before 11am that he was at my house. I told him I would be home by 1 for my appointment time and he said that he would not be doing the installation then because he had other jobs scheduled and would not be back. I rescheduled only to have that technician call me that he was held up and could not make it before 6pm. The third time was the charm.

I love Guardian. Their app is so technologically advanced. I love how I can see everything from my phone and arm my house from phone. I am also in love with my doorbell camera too! The installation and set up didn’t take long either. I’m a happy customer!

Our back door registers as open when it’s closed and we can’t set our alarm without it tripping. The alarm sensor was moved on the back door and we aren’t sure if it’s a problem with the alarm pad or with the sensor.

I needed to reset the system after the recent power outage, time, date etc. and did not have the manual handy. Support was terrific and patient. Also wanted to review the back up battery life, but had no issue with it.

The first attempt to install did not go well because they said I was not home. Rescheduled to another day and they promised tech would show up between 8:30 and 12. Tech never showed up. Girl on the phone kept saying he is on his way. Total lie. Finally after my 8th call to the service center, they contact Eric, the tech and he graciously agreed to come over and install the system. Customer service promised a 1 month credit on my bill and still have not received the credit. Would not recommend Guardian to anyone. Customer service is horrible.

The company that does all the tech package for the house that I bought partnered with Guardian, so they are the people that monitors their tech package. Things have been well and they've done a good job. They came in when they were supposed to be here and they've cleaned everything up. They explained all the systems and left a number to contact them if I needed help going forward. Everything’s fine.

A long time ago at our former house, my wife was introduced to Guardian Protection. In her words, she just liked the system and the way they handled it. The reps have all been professional and they knew their stuff as well. I had the system installed 10 years ago and it was very well done. I'm impressed and I don't have any complaints about it. I've been through a couple batteries that have failed and one or two small glitches, but overall I still think it's a very good system. The cost is about right too. We started right at 39.90 and it's at 45.90 now, so it's gone up $6 after 10 years. That’s not bad.

Given false information, "upgrade techs" began working on keypad. This sent alarm to Guardian, triggered phone call for explanation resulting with a second Guardian person alerting me that my account was being raided and to insist techs reverse what they had done and get out of the house. Guardian called sheriff and stayed online with me for safety as long as I needed them and tested keypad. Arranged for emergency restoration of keypad and followup. Being a rape survivor, I felt safe and secure again.

We called to ask for information about the message that was displayed, and was given directions as to what to do to solve the issue. When we followed the directions, we found out that it worked. The person who answered was very polite.

We finally got someone who had the parts. He fixed it and didn't take him long. I don't know what happened before. The first time I called and got someone who said they would send someone out. 2 weeks later I called they didn't know what happened. They sent another person, he too didn't carry through. So I waited about three weeks and called again and a week later he came today. He was very good. Sorry if I sound disappoint but I was ready to go somewhere else. Don't know my order number..

Front Door Sensor is not working. Girl on phone tried to be helpful but I am not an electronic expert so I wasn't able to fix it myself so they will have to send someone to my home..Going to take two weeks before you can come and fix it.....

I cannot remember the Rep’s name but he was so fair and patient. I appreciated it because the situation was somewhat complex; there was instruction involved and also tests that had to be run. The reason for the call to me was because of an error between the panel and its communication with the cell unit. Thank you, Guardian!

My system is just over 100 days old. The battery died so the tech just decided to replace the whole sensor, no charge since I obviously did not break it. He said it could've been on the truck a while. Thank you Guardian.

Jim was an excellent technician and took his time explaining our new security system to us. We are very excited to have this extra sense of security in our new home. It is very high tech but user friendly at the same time.

We've been with Guardian for six years now and everything is working great. The technicians have done a great job. The customer service reps have been also great when I called in. They respond quickly to get everything taken care of for us. I'd update the system so that I could work remotely but that would have an upcharge. But I got a landline and I'd be fine with it.

We have had Guardian for some time and they kept increasing the price ($45 per month) for a small house, not worth it. Calling them to see if it is possible to adjust the bill was never successful. They asked us to shop around and we did. ADT charges ~$35/month and Simplisafe is only $25/month. We moved on.

Guardian was installed as I moved in. They installed some during construction and finished it at the end, and it was okay. The system is easy to use.

So far, we like Guardian. It was recommended by the builder. The only glitch we've had is we had a couple days where we kept getting an alert that the Wi-Fi wasn't connected. The tech was able to walk me through it at the panel, but I was surprised I couldn't reset it from the phone app. Being able to set the Wi-Fi from your app on the phone is important. I’m not the biggest techie in the world, but the guy that installed it was excellent about showing us, “This panel has tutorials if you need it.” So, that was a good feature. The cost is about right. It's more than what I was paying for a past company at a different house, but that was a while ago.

When I move to the house, somebody connected to me to get Guardian. He suggested to me that it’s a good thing then. I told him I’d make a try. Their customer service is good. The man who came to install did a great job. As far as the system, I get a message like a reminder that I didn’t arm the system. I got the email to remind me that it was already 12 am and I left the door open. I didn't close it tightly when I went out and they sent the message that the back door was unlocked.

The whole package has been good. The customer service side was good when we were working on setting up auto payment and getting my new wife added to the account. It's a very similar package to what I used on Vivint before so I was comfortable with what I chose on the package. The installation was painless. The tech was in and out. He did what he needed to do and got out of here. I like the app a lot. If I try to view the doorbell, it would be a grayed out screen. I could still hear fine at that point, but I have to log out of it and log back into it to get the picture reload. But that's very hit or miss.

We had an electrical surge at the end of May and it affected a lot of the systems in the house. Guardian corrected it. The features that they offered work. That's all I'm looking for. Mine is security protection for my doors inside out. It is smartphone capable which is convenient. However, some of Guardian's technicians need more training. Also, the cost can always be better to my advantage. But other than that, the customer service is good.

The technician, Robert ** (Bobby), was very kind, courteous, and knowledgeable. During his installation, Bobby did damage my wall and a part of the sheet rock is damaged and needs to be fixed. Bobby said to inform the builder and have them send a purchase order to Guardian to cover the cost of repair. I believe you all, Guardian, should contact the New Leaf builder superintendent, Sam **, at ** and explain the situation to them so they'll fix it and then send you all the purchase order to cover the charge. If you have any questions, my cell # is: **. Thanks, Michael **

Staff who I talked to was very helpful helping walking me through the process and resetting the system. Prior to the smoke alarm on Feb 28,2020 I had to put 1 of my dogs down and my other dog was in the house when the alarm was going on. Your staff member sent me a sympathy card after I told her the story. Very caring person. Sorry I did not remember her name. Thanks again. Tom **

AC wouldn't come on. Only at night after install. Called a tech out and he had no idea. Called another tech out, same story. Never fixed. Called my AC guy, he fixed it. Now I can't control my thermostat with the app so I'm paying for features I can't use. Thanks Guardian for all your help!...

Guardian was one of the options in our builder agreement that we were opted to have for our protection. The installation was awesome and the rep answered all my questions. He was very knowledgeable in the tech and made me comfortable in all the questions I had for him. We were thinking about having an indoor cam for when we go on vacay or anything bad and we need to check in. That would be a good feature to have in the future.