Guardian Protection Reviews

Mr. **’s demeanor was evident as he moved steadfastly from one device repair to another. Particularly pleasing was his confident modification suggestions. I felt satisfied with our choice of Guardian for our home security needs.

Dad and I got Guardian. We had them for years and we just upgraded and I tell you the service was amazing. I have no complaints. The tech explained everything to a T. The lady on the phone helped us with everything. We even have guardian at our restaurant as well.

Support. My name is Mark **. We had a scheduled appointment today. I took off a whole day for this appointment, I waited all day, and no one showed up or called me that they were not coming, I didn't find out till I called asking about my appointment (this is unacceptable). I have a security system that is not working, recorders that are not working and bad service. We will not be paying for any more service. Mark

Horrible experience, they tricked my disable husband veteran into signing at 60 month contract when we told them we wouldn’t be at our place for more then 3 years. They also assured us that they have locations all over the country. Also upon installation we didn’t know we had a 3rd party person who made us watch his autistic child. So we go to cancel our service since we are moving and they weren’t offered where we were moving. They told us it would be 1200 to cancel. I was able to talk them down to 660 but they refused to reduce it anymore. Even after explaining my husband was a disabled veteran and was tricked into signing the contract.

We have had Guardian for a year and have not been protected since day 1. The cameras are of low quality and do not capture actual meaningful events. The backyard camera in out backyard did not capture our daughter tripping into our fire pit in broad day light because it was over the 30 second time limit. The garage camera did not even trigger when someone broke into our car parked in the driveway, BUT our neighbor’s camera was able to provide video of the thief coming into our yard and accessing the car across the street.

Hello, I am really distressed working with Guardian. I find their customer service not helping nor flexible in addressing my needs. I have a property in San Antonio but I live in California. Trying to schedule service or maintenance has become cumbersome. I have to find someone to be at the property for service but I cannot get an adequate timeframe. A window from 0800 to 4PM does not work for me. I am requesting a smaller window like 1100 to 1400 but they cannot guarantee that and will charge me for no show if they come before that time. Also, I do not like that their equipment because it runs via batteries even though it is hardwire. We had problems with the CO2 monitor as well as the panel.

I moved into a brand new construction NEIGHBORHOOD. All of the houses came pre-equipped with the Guardian security system (Doorbell Cam, touchpad, thermostat). All FREE for a 3 years via the builders. Because I am renting, CS says I have to pay monthly, for a system that has not even been activated by the owner, because I am the first person to reside in the home. This is ridiculous, because the entire neighborhood has the same system for FREE. I can’t even hear my doorbell ring because it is hooked with the system that has not been activated. I am flabbergasted and frustrated!!!!

October 14, 2025, Today called Guardian Protect to get new service but we are talked rude to and hung up on by same lady three times. May 10, 2018 got a 3 year contract. We got Guardian Protect May 10, 2018 and we locked it in for 3 years on auto bill pay. After 3 years, we had it two extra years until box went dead. I called, no one came. I called again in 10/2023/ to 1/2024 and then I took off auto bill pay after 5 yrs 7 months. Then I got a bill but we did not have a working box because they never came to check on it.

I will only take time out & write a review when I feel it’s necessary. I’ve been a loyal customer for 2.5 years. I travel weekly for work, so it’s imperative that my alarm system is working properly. I have a pet sitter who comes by & tends to my pets. My lock on my door has malfunctioned. My door will not lock now. The tech tried several steps to walk my sitter on how to reset the lock. This was unsuccessful. So now a tech has to be sent to my home. They said they would call me back right away. Nobody called! I waited over an hour & called them.

I spoke with Kyle & Erica in the local office and was able to get my account closed. Both were knowledgeable and empathetic.

I wish I would have read all the negative reviews of this company before signing a contract with them. Read the fine print on your contract carefully before you sign anything! We bought a home that already had their equipment installed. The salesperson made a big deal about how he could remove the early termination fee since the equipment was already installed, so it was risk free to go with the longer 5-year contract. My fault for taking him at his word and not reading the contract carefully because that's not what he put in the contract. I tried to cancel recently and the termination fee is outrageous (over $1,000). I signed the contract without reading carefully, so it's my fault for being naive and gullible. Buyer beware. In my case, the contract was different from what the salesperson told me.

I have absolutely nothing bad to say about my system. I’m very pleased with it. However, yesterday I changed my Internet provider. This caused my cameras to need to be reset. I totally get that. I was told I needed to get up there and push a button so they could reset them. I explained that I am nearly 70 years old and I use a cane most of the time and I did not feel comfortable getting on a ladder. They explained I needed to find somebody that would get on a ladder for me. Most of my friends are my same age with more disabilities than I have. I don’t know whether to cancel the cameras or just what to do. I guess I could walk out on the street and try to flag somebody down this willing to stand on a ladder and push a button on three cameras. I remember the good old days when technicians used to come help. I know it’s a new world.

I was very dissatisfied and disappointed with Guardian Protection. I have been a faithful and loyal customer for over 10 years with this company. I have moved 3 times and still chose them to be my security provider for my home. Over the last 2 days, I have been having technical difficulties with the sensors for my system. I have been on the phone “troubleshooting”, and the issue is still not resolved. I am a senior and I have severe arthritis in my hand, which prevents me from doing so much. I asked Guardian to send a technician out.

Absolutely garbage. We have been a customer for over a year and have had nothing but trouble. The alarm goes off all the time for no reason and when I try to get help, they just say to put in the code and press 1. Last night alone, the alarm went off 15 times and kept my kids up until this morning. I have called Guardian dozens of times for help but they leave me on hold without ever picking up the line. Today alone I was on hold all three times I called. My last attempt I was on hold for 50 minutes before I gave up. Do yourself a favor and go with literally anybody else!

I wrote a review a few days ago about Guardian Protection, Uneducated Salesman. Since writing this review Guardian jumped on it very promptly. Within days they did a thorough review of my file and have fixed the problem. I honestly didn't expect such a quick response and resolved my problem immediately. If you are considering getting service with Guardian I highly recommend this company. Thank you so much.

Not satisfied at all, very poor service. They will get you in buying the service, cancellation fee is 750 which is almost hidden in the pile of documents that you get to sign. I signed on an Ipad and do not remember seeing this cancellation fee at all. Cannot say that it was there and I did not see or was not there at all and was added some time later. The after service is very poor, no response to the email that is given on the app and if you get a response it says to call them. On every faulty item, they will charge you additional amount. Doorbell camera is not working since days and nobody bothered to call and check and no response to emails at all. I am not sure what sort of security service this is that no body will bother about this at all. Carefully decide before you buy this.

Unfortunately I cannot give a half of a star. My belief is that Guardian Security simply caters to its revenue and not customer care. We sold our house, contacted Guardian on 3 occasions and was given different information about our contract. For future customers, ask questions about the contract before signing or don't sign. Go with a company that doesn't bind you to a contract. Guardian has no options for people selling their home. Instead, they headlock you into a contract that isn't beneficial in the long run. This seems to be the only way they can maintain their customers, while giving incorrect information. In addition, any time we had a problem with our equipment, we had to do our own troubleshooting which shouldn't be the case. Our doorbell went for long periods of time and often. It was up to us to figure out the problem. Now we have to pay for security in a home we sold for 2 years or pay to have it relocated to our apartment.

I was with Guardian before they were even Guardian. I was loyal customer for over 20 years. You have to be careful when signing a contract company because they're not professional. When it comes to a contract and/or servicing the system they charge a lot of money. They're customer service is flawed.

There's nothing good about him, they're **. They're rip-offs. I have nothing but trouble out of these people for the last three and a half years. They won't let you out of your contract yet to pay the whole thing in full of the reported to the credit bureau. We never use their service but we were locked into a contract from the get-go, a month after we sign it, we ask him to let him side of our contract, they reply was "If you give a $6,000, you can." We told him we weren't using their service, they don't care.

Read the contract carefully! The penalty for cancelling early is outrageous. I cancelled after 3 years on a 5 year contract, they charged $750 to cancel. Even if you tell them that you're on a fixed retirement income they won't negotiate. I tried to negotiate the $750 down to $600 and they wouldn't.

I had a problem with my thermostat reading low battery on the main panel. I called Guardian Protection twice and spoke with technicians for over an hour. They reset my equipment twice with no positive results. They said l need a technician to come to my house. Once the technician arrived, he pushed a button on his tablet and my battery strength went to 100%. The technician informed me that all he did was an update. This means my system wasn't broken at all. Their system didn't update. I was told that this could and should have been resolved remotely.

Run in the other direction! If Guardian Protection purchased your previous company look at your contract. They will try to sell you charge you a whopping $199 service fee for the first 30 minutes and additional parts. I had a service plan included in my contract, which Guardian purchased from my previous company, and their agents don’t bother to look at. Do your due diligence before talking to these pirates and when it’s time to renew find another company with better reviews. I didn’t have that option.

Updated on 03/22/2025: Despite multiple calls and attempts to resolve the situation, I have received little to no help, delayed responses, and in some cases, flat-out misinformation. I have been billed for services I did not authorize or use, and every time I try to get clarity or a resolution, I am met with poor communication and unfulfilled promises. Additionally, I have found their cancellation process to be intentionally difficult and unclear. I was not made aware of certain charges or terms at the time of contract, and their representatives have been unhelpful and dismissive.

I purchased a new build in March of 2015. After purchasing Guardian was recommended in the area to use for all of your security needs. For years I had no issue with Guardian until I decided to add a new doorbell with a camera. Adding the additional feature required the signing of a new contract. Although prior to I had been without a contract for quite some time. Fast forward to November of 2024 when I sold my home. After the sale of my home, I canceled Guardian’s service. This is when the issue began! I am now responsible for a $1,300-something dollar early cancellation fee. Yes, I understand terminating a contract may come with termination fees but to pay out the remainder of the contract when I no longer require the service is absurd. I was also told if the new buyer continues with the service then I owe nothing well the new owner decided to partner with another security system.

This company came as a package deal on a new home build. Because of that, I didn't read any of the reviews. If I had, I would not have EVER used this company. We had an employee of Guardian come to our home and go over everything with us. They only had a 5 year contract option and if we wanted all the benefits that came with signing on with them, we had to do 5 years. We signed. 4 years later, we had to move out. When I called to cancel the service, they informed me that they are happy to cancel the monitoring service, but I was still responsible for paying out the remaining year. EVEN THOUGH NO SERVICE WAS BEING PROVIDED! They failed to inform us of this major detail when we had our little meeting. This company and its policies are a JOKE. They are more expensive than most providers in our area. Once you sign that contract you owe all 60 months no matter the circumstances!

Guardian Protection is a Terrible security system with a bunch of lying sales representatives. If you sign up YOU CANNOT CANCEL. No matter what they tell you!! We moved to the west coast and they told us we needed to pay $1000 to end the contract. Do yourself a favor and stay away from this company.

Guardian bought my existing alarm company and immediately the service deteriorated and costs went up. I had to wait 1 1/2 hours to reach their technical support department when I had a failing system. I had to pay $240 dollars for a technician visit to replace a battery I bought from their predecessor company in April 2024. I am switching alarm companies.

Guardian reached out to me, discussed what happened, and sent a full refund. I was impressed by the professionalism of the Guardian manager who reached out. I highly appreciate it.

We are moving to a location that is not covered by Guardian. Their service has been shoddy. Their equipment has not worked properly for the entire time we have had their coverage. Run!!! Do not contract with this unethical deceptive company!!! You. Will. Be. Sorry.

I'm pleased to report your swift response to my complaint yesterday. Ian called this morning and was consummate representative. Apologized for my inconvenience and the desire to assure me Guardian's interest in excellent service in all areas. Thank you Ian for representing your company so magnificently. I will be recommending Guardian to my friends and family. Thanks again.