Guardian Protection Reviews

Our technician Stephen was great. He was super informative, helpful and professional. He made sure I understood all the ins and outs of how to utilize the system and app as well. He gave me step by step of the installation along with the whys behind it.

Communication was great. The installer was fantastic and very knowledgeable. Timelines were better than expected. Very easy to use the application and home setup equipment. I would highly recommend if you’re shopping for a total home security system.

I would like to commend Rachelle for her Outstanding dedication and service, I’ve been with Guardian for over 20 years and she is by far the best technician that I’ve ever worked with, She goes above and beyond to make sure you are happy with her services. SHE’S THE BEST EVER!!

Guardian Technician was professional in every way; polite, knowledgeable, an excellent representative for the company. He replaced the old malfunctioning #2 alarm control pad. He also integrated the new pad with the master control pad so there is no reliance on the wifi signal. Result - better reliability. ejb

We were having multiple issues with our alarm system. Stephen was amazing! Very professional and knowledgeable. Thank you for resolving our issue so quickly. Would definitely recommend to my friends and family.

Guardian Security came to our home and checked our security system and smoke alarms to confirm everything was in working order. They put fresh batteries in as well. We also had 2 carbon monoxide detectors installed. Great service by Chris!

The Technician was thorough, professional, personable and extremely patient and helpful. Ralf was a pleasure. We've been Guardian customers for years and have never had any complaints. The new system is very easy to manage.

Xavier is a very pleasant man and he did a terrific job for us. Couldn’t have asked for better service and advice. He gave us great advice on where to place our new cameras, which cameras to get, and how to get a better internet reception for our cameras.

20 years with Guardian Protection! We appreciate Xavier’s excellent service and professionalism. He’s punctual, courteous and respectful. Also he provided thorough instructions and shared industry best practices for maintaining and operating of our alarm system. We feel comfortable and confident knowing that every onsite and/or remote encounter with Guardian staff will be equally pleasant. Happy Day! The best protection company in Gainesville.

We’ve had a very good experience in the 5 years we’ve been with Guardian. The technicians are top notch - especially John. Highly recommended for home protection.

The tech came on time and was able to install almost everything. There was an item that was backordered so hopefully this same technician will return to install it. He had to troubleshoot the new doorbell but found the issue quickly. When he left all systems were working perfectly on my alarm system. I was very happy all went well.

I formally express my serious concern regarding the ongoing issues with my security system over the past five months. I have been a long-time customer since the company operated under its previous name Bintage, when service quality was reliable and consistent. Unfortunately, following the transition to Guardian, I have experienced a significant decline in service standards. From October 2025 through February 2026, my security and Z-Wave system were essentially nonfunctional. Service team was aware that the root cause was poor Verizon signal coverage in my area. Despite this, I was first encouraged to upgrade to a Wi-Fi-based system at a cost of $1,400 per head unit, which I declined. I was then charged $500 to replace the radio unit—again with a Verizon module—which predictably failed to resolve the issue.

Guardian sent a technician to service our system. He was on time, courteous and knowledgeable. I learned more about how my system works in an understandable way. I value my Guardian Protection.

Michael was a thorough, efficient tech. He was pleasant and explained things as he worked. He installed new components and updated items that warranted such. He carefully tested everything completely along with educating me about the new elements he added, prior to his departure. Guardian should be proud to have him as their employee!

My technician Greg was very professional. My camera installation went smoothly and he provided me with knowledge information on my new camera and its features.

The knowledgeable technician was on time and came equipped with all tools and devices necessary for a thorough installation. He was professional and did clean work. I have been a longtime customer and could not be more pleased.

Service provided today by Mr. ** was amazing. He was punctual and accomplished the job professionally and promptly. In addition, he corrected a previous flaw without instruction or direction. Five stars service. Thank you, Guardian.

Miguel was very professional and personable. He did a wonderful job setting everything up and showing us how to operate the system. I would highly recommend him.

Paul did a great job installing our cameras and security system! He was very professional and timely and explained everything very well. I would recommend him for anyone getting a security system installed.

My experience with Guardian Protection is catastrophic. Their installation was terrible and was only complete after several visits. I was left with cables that hanging off the walls and they did not provide a solution, simply said that they installed a wireless sensor instead of wired and did not need the wires, and I was left with the task of cleaning it up, The command center in the basement is the same, there are wires hanging off the unit and serve no purpose... Terrible install. To make matters worse the system throws several false positives, and they don't seem to care about fixing it, only telling me that "you have to find the faulty sensor". Well... you'd assumed that was their problem to fix but apparently not. DO NOT SIGN UP WITH THEM, RUN AWAY FROM THEM.

Very good service. They came out within 48 hours of calling, it wasn’t an emergency and were on time and completed the work quickly, and completed the update that we hadn’t done yet, so very pleased with the entire process!

I had the best experience with my tech that came to my home. He was a total professional, very knowledgeable, courteous and cleaned up after himself. Excellent experience and I highly recommend my tech. Upgraded completed at my home.

Vaughn was the best! He kept me informed of everything he was doing during the whole process of repairing our alarm system. He was really nice and very professional. We have used Guardian for many years and I would highly recommend!

The technician drove in inclement weather to do my installation. The weather improved while he was here. He did an excellent job explaining the type of cameras that he installed indoors and outdoors. He picked the location, set them up and installed them. He was on time, pleasant and efficient. He said if I had any questions about the work that was done that I can call.

I received amazing customer service. Tech arrived when scheduled and was very polite and efficient. He made sure I understood everything and had all questions answered before he left. He even helped me with an issue that wasn't on my work order!

We had a great experience with our technician, Stephen. He was phenomenal! So informative, personable, and trustworthy. He made this a painless process. He had been out a few years before and remembered everything about our first service appointment. Didn't pressure us to buy, but guided and let the useless happen organically.

Technician Vaughn was professional, friendly, and knowledgeable about the ongoing issues I have encountered with my security system and service. He was methodical and meticulous with addressing each issue with the system. Vaughn educated us on what he was doing and helped us to learn about the system. He allowed us to be involved with the process and ensured we understood the findings. He informed us that he will conduct monitoring of the system to determine if there are any unresolved problems. He provided outstanding service and support. I highly recommend him to everyone!!

Mr. **’s demeanor was evident as he moved steadfastly from one device repair to another. Particularly pleasing was his confident modification suggestions. I felt satisfied with our choice of Guardian for our home security needs.

Dad and I got Guardian. We had them for years and we just upgraded and I tell you the service was amazing. I have no complaints. The tech explained everything to a T. The lady on the phone helped us with everything. We even have guardian at our restaurant as well.

Nice workman. On time, very nice. Used appropriate in-house slippers. Took time to train me on the app on my phone and showed me how the system operates outdoors. He was on time, he took time just to talk to me about the issues that I face with feeling safe and how the Guardian Protection system can help with that. He reviewed my entire system since I've had it since 2000.

Support. My name is Mark **. We had a scheduled appointment today. I took off a whole day for this appointment, I waited all day, and no one showed up or called me that they were not coming, I didn't find out till I called asking about my appointment (this is unacceptable). I have a security system that is not working, recorders that are not working and bad service. We will not be paying for any more service. Mark

Horrible experience, they tricked my disable husband veteran into signing at 60 month contract when we told them we wouldn’t be at our place for more then 3 years. They also assured us that they have locations all over the country. Also upon installation we didn’t know we had a 3rd party person who made us watch his autistic child. So we go to cancel our service since we are moving and they weren’t offered where we were moving. They told us it would be 1200 to cancel. I was able to talk them down to 660 but they refused to reduce it anymore. Even after explaining my husband was a disabled veteran and was tricked into signing the contract.

We have had Guardian for a year and have not been protected since day 1. The cameras are of low quality and do not capture actual meaningful events. The backyard camera in out backyard did not capture our daughter tripping into our fire pit in broad day light because it was over the 30 second time limit. The garage camera did not even trigger when someone broke into our car parked in the driveway, BUT our neighbor’s camera was able to provide video of the thief coming into our yard and accessing the car across the street.

Hello, I am really distressed working with Guardian. I find their customer service not helping nor flexible in addressing my needs. I have a property in San Antonio but I live in California. Trying to schedule service or maintenance has become cumbersome. I have to find someone to be at the property for service but I cannot get an adequate timeframe. A window from 0800 to 4PM does not work for me. I am requesting a smaller window like 1100 to 1400 but they cannot guarantee that and will charge me for no show if they come before that time. Also, I do not like that their equipment because it runs via batteries even though it is hardwire. We had problems with the CO2 monitor as well as the panel.

I moved into a brand new construction NEIGHBORHOOD. All of the houses came pre-equipped with the Guardian security system (Doorbell Cam, touchpad, thermostat). All FREE for a 3 years via the builders. Because I am renting, CS says I have to pay monthly, for a system that has not even been activated by the owner, because I am the first person to reside in the home. This is ridiculous, because the entire neighborhood has the same system for FREE. I can’t even hear my doorbell ring because it is hooked with the system that has not been activated. I am flabbergasted and frustrated!!!!

October 14, 2025, Today called Guardian Protect to get new service but we are talked rude to and hung up on by same lady three times. May 10, 2018 got a 3 year contract. We got Guardian Protect May 10, 2018 and we locked it in for 3 years on auto bill pay. After 3 years, we had it two extra years until box went dead. I called, no one came. I called again in 10/2023/ to 1/2024 and then I took off auto bill pay after 5 yrs 7 months. Then I got a bill but we did not have a working box because they never came to check on it.

I will only take time out & write a review when I feel it’s necessary. I’ve been a loyal customer for 2.5 years. I travel weekly for work, so it’s imperative that my alarm system is working properly. I have a pet sitter who comes by & tends to my pets. My lock on my door has malfunctioned. My door will not lock now. The tech tried several steps to walk my sitter on how to reset the lock. This was unsuccessful. So now a tech has to be sent to my home. They said they would call me back right away. Nobody called! I waited over an hour & called them.

I spoke with Kyle & Erica in the local office and was able to get my account closed. Both were knowledgeable and empathetic.

I wish I would have read all the negative reviews of this company before signing a contract with them. Read the fine print on your contract carefully before you sign anything! We bought a home that already had their equipment installed. The salesperson made a big deal about how he could remove the early termination fee since the equipment was already installed, so it was risk free to go with the longer 5-year contract. My fault for taking him at his word and not reading the contract carefully because that's not what he put in the contract. I tried to cancel recently and the termination fee is outrageous (over $1,000). I signed the contract without reading carefully, so it's my fault for being naive and gullible. Buyer beware. In my case, the contract was different from what the salesperson told me.

I have absolutely nothing bad to say about my system. I’m very pleased with it. However, yesterday I changed my Internet provider. This caused my cameras to need to be reset. I totally get that. I was told I needed to get up there and push a button so they could reset them. I explained that I am nearly 70 years old and I use a cane most of the time and I did not feel comfortable getting on a ladder. They explained I needed to find somebody that would get on a ladder for me. Most of my friends are my same age with more disabilities than I have. I don’t know whether to cancel the cameras or just what to do. I guess I could walk out on the street and try to flag somebody down this willing to stand on a ladder and push a button on three cameras. I remember the good old days when technicians used to come help. I know it’s a new world.