Guardian Protection Reviews

Xavier was amazing. Great communication, set payment expectations perfectly, installed everything SUPER clean (barely visible) like I asked, and was just generally pleasant and friendly. Exactly what I’d expect out of an experienced field tech. I’ll be requesting him every time now.

Joel did a great job in identifying and fixing the problems with our system. He was pleasant and knowledgeable. Thanks for the fine service Guardian.

Really smooth experience. We originally had another technician but they called off and guardian was super transparent about the entire process and timing of the installation. They were able to accommodate and get another technician out here same day. Great experience. Super easy.

When I burnt our dinner and the fire alarms were activated, Guardian called to confirm that we were okay and I told them that dinner was useless. Ten minutes later they called back to confirm that I burnt dinner and they sent us a Domino's order to replace the dinner I ruined. Thank you Guardian for providing excellent customer service.

Fantastic service! Paul, who installed our new system, was friendly, professional, patient and responded to every question. Highly recommend Guardian!

Signed on originally with another company and Guardian took over and it was the worst thing ever. They put us in a five-year contract that we knew nothing about and now we moved out of state and we are being forced to still pay. Hate that they took over the company that we originally went with. Terrible customer service. No one knew how to pull up our info. Terrible company.

Guardian was very responsive to fixing the issue with my panel. Mike was awesome and great the learn a thing or two about my system from him.

Our experience was great! Although we already have a Guardian system in our Parrish home. These two installers were so nice and did a great job. Would have Tyler and Dave back at the house anytime. Such nice guys and very knowledgeable.

Superior service. My technician was very professional and friendly. Diagnosed the problems quickly and replaced the doorbell camera and a battery in a motion detector. Terrific install on the doorbell. Nice and professional. Tested the entire system to check all the other sensors. Did a software update on the panel. Couldn’t be happier with Guardian and this service professional that came today.

Excellent service from start to finish. I wasn’t exactly sure what I wanted at first, but Guardian was patient, professional, and very helpful throughout the process. They assessed my home, listened to my needs, and recommended the best setup for me. The technician was excellent, and I am extremely pleased with the results. Highly recommend.

Our technician Stephen was great. He was super informative, helpful and professional. He made sure I understood all the ins and outs of how to utilize the system and app as well. He gave me step by step of the installation along with the whys behind it.

Communication was great. The installer was fantastic and very knowledgeable. Timelines were better than expected. Very easy to use the application and home setup equipment. I would highly recommend if you’re shopping for a total home security system.

I would like to commend Rachelle for her Outstanding dedication and service, I’ve been with Guardian for over 20 years and she is by far the best technician that I’ve ever worked with, She goes above and beyond to make sure you are happy with her services. SHE’S THE BEST EVER!!

Guardian Technician was professional in every way; polite, knowledgeable, an excellent representative for the company. He replaced the old malfunctioning #2 alarm control pad. He also integrated the new pad with the master control pad so there is no reliance on the wifi signal. Result - better reliability. ejb

We were having multiple issues with our alarm system. Stephen was amazing! Very professional and knowledgeable. Thank you for resolving our issue so quickly. Would definitely recommend to my friends and family.

Guardian Security came to our home and checked our security system and smoke alarms to confirm everything was in working order. They put fresh batteries in as well. We also had 2 carbon monoxide detectors installed. Great service by Chris!

The Technician was thorough, professional, personable and extremely patient and helpful. Ralf was a pleasure. We've been Guardian customers for years and have never had any complaints. The new system is very easy to manage.

Xavier is a very pleasant man and he did a terrific job for us. Couldn’t have asked for better service and advice. He gave us great advice on where to place our new cameras, which cameras to get, and how to get a better internet reception for our cameras.

20 years with Guardian Protection! We appreciate Xavier’s excellent service and professionalism. He’s punctual, courteous and respectful. Also he provided thorough instructions and shared industry best practices for maintaining and operating of our alarm system. We feel comfortable and confident knowing that every onsite and/or remote encounter with Guardian staff will be equally pleasant. Happy Day! The best protection company in Gainesville.

We’ve had a very good experience in the 5 years we’ve been with Guardian. The technicians are top notch - especially John. Highly recommended for home protection.

The tech came on time and was able to install almost everything. There was an item that was backordered so hopefully this same technician will return to install it. He had to troubleshoot the new doorbell but found the issue quickly. When he left all systems were working perfectly on my alarm system. I was very happy all went well.

I formally express my serious concern regarding the ongoing issues with my security system over the past five months. I have been a long-time customer since the company operated under its previous name Bintage, when service quality was reliable and consistent. Unfortunately, following the transition to Guardian, I have experienced a significant decline in service standards. From October 2025 through February 2026, my security and Z-Wave system were essentially nonfunctional. Service team was aware that the root cause was poor Verizon signal coverage in my area. Despite this, I was first encouraged to upgrade to a Wi-Fi-based system at a cost of $1,400 per head unit, which I declined. I was then charged $500 to replace the radio unit—again with a Verizon module—which predictably failed to resolve the issue.

Guardian sent a technician to service our system. He was on time, courteous and knowledgeable. I learned more about how my system works in an understandable way. I value my Guardian Protection.

Michael was a thorough, efficient tech. He was pleasant and explained things as he worked. He installed new components and updated items that warranted such. He carefully tested everything completely along with educating me about the new elements he added, prior to his departure. Guardian should be proud to have him as their employee!

My technician Greg was very professional. My camera installation went smoothly and he provided me with knowledge information on my new camera and its features.

The knowledgeable technician was on time and came equipped with all tools and devices necessary for a thorough installation. He was professional and did clean work. I have been a longtime customer and could not be more pleased.

Service provided today by Mr. ** was amazing. He was punctual and accomplished the job professionally and promptly. In addition, he corrected a previous flaw without instruction or direction. Five stars service. Thank you, Guardian.

Miguel was very professional and personable. He did a wonderful job setting everything up and showing us how to operate the system. I would highly recommend him.

Paul did a great job installing our cameras and security system! He was very professional and timely and explained everything very well. I would recommend him for anyone getting a security system installed.

My experience with Guardian Protection is catastrophic. Their installation was terrible and was only complete after several visits. I was left with cables that hanging off the walls and they did not provide a solution, simply said that they installed a wireless sensor instead of wired and did not need the wires, and I was left with the task of cleaning it up, The command center in the basement is the same, there are wires hanging off the unit and serve no purpose... Terrible install. To make matters worse the system throws several false positives, and they don't seem to care about fixing it, only telling me that "you have to find the faulty sensor". Well... you'd assumed that was their problem to fix but apparently not. DO NOT SIGN UP WITH THEM, RUN AWAY FROM THEM.