Guardian Protection Reviews

Furthermore, their installation crew was terrific. However, about a week ago, I contacted them and said that I needed a couple of the cameras that we moved. I placed two emails to them and I have not heard back from either one yet.

We just bought a house and the previous owners had a contract with Guardian and we took it over. My husband talked to the customer service. They emailed him the contract for him to fill it out like sign it electronically and it was pretty easy. They installed four contact points and everything’s working properly. Then I had to call them about the Guardian app. It said that at 3:00 o’clock something in the morning that it was in duress. It had just went through from when they did the installation. The features of the system were good, it's just that we haven’t really gotten into it too much since we only had for a month.

A referral by somebody I trusted led me to sign up for Guardian Protection Services. The sales rep came by and we emailed since then but I got his technician's phone number so I can get an immediate response. The technicians who installed the system were phenomenal and wonderful. They did everything that they could and had to come back at least once so far. It's nice to have a sign-up and to have a camera that others don't know doesn't work.

The customer service rep of Guardian was nice and helpful. The technician who installed my product was also very good. He offered to clean up but it wasn’t a big deal. I just did it myself. The features of their system are good though there were days when I couldn’t get it to work. It still got a few little kinks that need to be worked out but hopefully, I can get that fixed. Overall experience has been good so far.

We're having problems after problems with the Guardian system. We have a constant tampering on one of the sensors. My sister waited for them to come out last week, but then the tech called at the last minute, around 9:00, saying that he was given another job at 10:00 that night, when he promised her that he would be there between 8:00 and 8:30. If they gave him another job, why did that push us out of the time slot that he already promised? That's just bad customer service. It made my sister feel that her service is not as valued as the next person's, saying somebody else's service is more important than hers.

The young man who came in to install was very friendly, nice and professional. He explained to me what he was going to do and that’s what he did. And he did an excellent job. Then, the customer service reps called me to see how things were going and they have done really good as well. However, I was told that they'd send me a manual to explain all the little icons on the monitor and I got something in the mail from them but it's just another paper.

Guardian itself is okay, but the person who goes out to talk about it should be more honest with the customers. We had some problems with the sales. Nothing that the salesperson said was true. He talked us into it and then it was a big mess. We didn't know we were moving over to another company. He told us he was with both of the companies and that it wouldn't affect my mother's credit. He also told us that there was no contract. They told us that they were just going to install some cameras. One of them even asked us, "You guys didn't receive an email saying you guys have free cameras?"

The installer of Guardian was good. He showed up on time, did the stuff and explained everything to us. My one complaint though was when they took off the little kind of covers for where stuff is going to get installed. But besides that, he was polite, valued our time and was very respectful, as well. And the features offered in my system are great, too. I love that we can use our phones and how the app makes accessibility that my husband kind of monitors things. It also gives you a lot more comfort. Where if you forget, you can always turn it on. I would definitely recommend it.

I heard Guardian was pretty good around the local the area so I went with it. The system is working well so far. And the smartphone features are very useful too, as far as arming and disarming and opening the garage door. Customer service explained everything to me on the phone even before installation. And the technician helped me set everything up, showed me the features and how to use the security system. He was very professional, reliable and knew what he’s talking about. I’ll refer him to friends. And will tell my friends that Guardian Protection has a lot of different features and things you can add to your house for security, as well.

We have Guardian at a new home. It was part of the promotion selling process. We wanted to choose the home security but didn’t want to deal with the aggravation but Guardian is fine in comparison to ADT. The installer was awesome. He knows his job very well and answered all the questions. He also told us that if any other questions would come up then we could give him a call. Everything is great with the system and working out perfect. We just started with them and haven't had any issues.

Guardian Protection Services is a bit more costly than the system we have at our primary home but Guardian does have the access via my phone with the WiFi services. It’s good that we can lock and unlock the system when we need to. I enjoy that app. Our system has been working very well and we may get the new feature to control the thermostat through the app as well. It’s great sense of security knowing that I can set the alarm and thankfully I haven’t had any activation issues or warnings.

The salesman of Guardian was good. The guy showed up around 7:00, put the system in and I sat next to him talking to him. He was quick and was done by 8:30. I like the features offered in my system. I use the smartphone features every day to arm the system and before I go to bed every night, I make sure I lock all the doors. Also, if there’s a fire, the system will call the fireman and that’s good. However, one time, the fire alarm went off and it was really annoying. But I called the salesman and he came back out and checked it. It turned out that he had installed it improperly. But he took care of it. Guardian has good equipment and good staff and I definitely recommend them.

Guardian's adequate but probably the biggest disappointment that I have in terms of differences with my old service was they gave me the key fobs, but it didn’t have the capability to communicate with the garage door opener. Then, I was under the impression that Guardian could use the existing keypads that I had in the house especially with the new bill that I had, but their system didn’t work with the keypad at the front door. If I walk in through the front door, then I have to walk all the way around to the garage to turn off the alarm.

The reps answered all the questions that I had and the technicians were professional. I use the app and tried to pay my bills but I can't do that on it. I have to do it another way. Other than that, the equipment seems to be high quality and I don't have any issues with it.

I called Guardian Protection yesterday about our alarm that kept going off all the time. I turn it off and after a little while it’d go back on. They got in touch with me over that microphone thing and I told their rep what happened but she wasn’t very polite. She said that I must have a door ajar but I told her that I just got up, turned the alarm off thinking it would be off and it went on and I hadn’t opened doors. They were supposed to send somebody out and so far they haven’t called me.

I used to have a home security system from Skyline Security Management which was Guardian. We were forced to take it and they had poor salesmanship when they came. They were an older guy and a younger one. They were related to some place but there was no paperwork. All of it came on the computer. I was told they were going to come and put the security in and right after lunch, he would be here. That isn’t the way to run a business.

Guardian Protection Services has been good so far. Their reps were good. I'm happy because they worked with me to set up the system. The installation team was good too. I had one system put on the back door and one in the front door. They got different features however, I got my bell on the front with green and red lights and they're in and out. I don't know what they did and I don't know what to do with them. I need to fix that or they need to show me how it works. Nevertheless, I will recommend Guardian. In fact, I've got a couple friends asking for the service that they have.

Guardian's salesperson was awesome. He was low on pressure so my interactions with him were relaxed. Also, the gentleman who came out for the installation was extremely knowledgeable. He went through what he was going to do fairly quickly. After he got things done, he was very thorough in explaining everything before he left and made sure I understood.

Guardian Protection Services showed up at our door and told us what a better system they had and it was up to date and the old Protection One system was out of date. They said they could upgrade it and give us a better deal and not hold us to a yearly contract. Our contract with Protection One was up in July so we decided that we would go with the month by month with Guardian. Their representatives were very clear and precise. But they were somewhat pushy in their sales pitch and when they came in, they just took apart the existing facility that was put in here by Protection One. The technicians were very good and the installation was very quick and precise. They added more windows than what we had before.

The Guardian reps approached us at our newly built house, told us a little bit about their product, and then asked for our phone numbers. It took a while for us to close on the house and then Guardian called us and asked if we were ready. I liked the way the salesman, Joe, came and told us about all the different security measures that we can have in our house. I also liked that I can get the cameras and I can see from my phone. We did a bit of research on other companies, but Guardian was the best one we found. I went with them because I liked the price. The installation went well and the guy that came here was very nice. He walked me through the process of how to arm, disarm and work the whole system. The features are very easy to use, which is really good.

Everybody at Guardian Protection was good. I like the sales guy as he knew his stuff, and the same goes for the technician that came out. I like the features offered in the system I have the basic burg, the video doorbell, and the garage door control. My wife likes the doorbell. It's pretty neat and cool that we can answer our door away from home and talk to the person. However, I've had one malfunction. We're always home, so I don't really arm the system that often, but when I did over the weekend and we left, I got a call that the back door alarmed. They asked if I wanted the police to be sent, and I said, no, it couldn't be as I only left there an hour ago. It was 5 o' clock, sunny, and the neighbors were out. I just said, "Well, if it happens again I'll call Guardian." But it bothered me the whole night. As soon as I got home, I disarmed it, it went on and everything's fine. So far, I've armed it twice, left for a couple hours, and it hasn't come back.

System down no power: Master Tech Mr. S. ** was very professional finding the problem in my home and resolved the problem in a timely manner. He was respectful and knowledgeable. He was an outstanding tech giving the customer a clear understanding and communicating the issues. Thank you!

We have Guardian Protection Services for our business. We had ADT before and Guardian is a lot easier to use and more user-friendly. Our general manager set them up and the installation was easy and quick. They came in, installed everything and told me how they work and how they are connected. I like it and we feel a lot more secure since it has been installed. The only thing is that they were not able to add any extra people on the device, as far as codes go. I didn't see that I'll be able to do that on the machine.

We’ve had Guardian Protection Services for two months now and we’re doing good with them. We’re unhappy with the other one we had. They kept calling at three in the morning at our son's house. They were calling to tell us that there was a low battery. I told them they weren't calling in our house and they said, "Oh yes, we were." I looked on my phone to see if there's a phone call in and there weren't any. So we dumped them. Guardian is 100% better than them. We’re very satisfied with this company and I’d recommend them.

I previously had a different home security system but I like Guardian Protection better since I have the app on the phone. I'd show it to a friend who would ask about Guardian Protection and he'd really like that. It's impressive in that sense. Also their customer service rep was excellent, so not like "You try the tutorial video" and all that. They handled my situation very professionally. Plus the installation was done very well and the installation team was in and out quickly. Guardian's security equipment is perfect and very easy to use. And I also feel better since the gentleman added sensors in the stained glass doors.

A guy from Guardian Protection Services came to our door once and told us everything would be free, we just have to put a sign in the yard. Their system is okay but I’m not very happy with the people who installed it or the people who said they would get back in touch with me about the missing items that were supposed to be installed. During the installation, the guy who worked told me that he could only put in one garage door in my garage, but it has two. Our agreement said that we would get two but they never put it in and they never called to tell me they can't come to put it in. Moreover, when he installed the thermostat, I don’t think he used the valve or screws or anything. So there’s a big hole on the wall. He also didn’t really ask me where I wanted the doorbell camera. So, now I have to go around, repaint and fix the holes where the old one was.

For the community that I purchased in, there was an agreement with Guardian where there was a discount on the monthly amount for the first 12 months, as well as for being an employee of NVR Incorporated. The installer came in and installed the equipment. He’s a very nice guy. He actually came back two days later and solved my issue with the TV mount. I love the features offered in my system. I love that I can open up my garage door, control the thermostat and lock my whole house pretty much with my phone on the app. It’s very convenient. It’s also nice knowing that when I leave the house every morning that it is going to be secured. If there is any break in, I’d be notified by Guardian. The neighborhood’s kind of off a beaten path, so I feel pretty safe in the neighborhood itself.

I recently moved into a townhome and I had a concierge of some sort. He told me all the capabilities that Guardian had with having the weather on there and the app where I could disarm/arm it. Also, for me, the big thing is the price. The technician was awesome, very friendly and helpful. He walked me and my fiancé through how it all worked through all the different features. He came out a couple of times because the first time, he had to come back with a box to install. He was perfect and it was a really good experience.

The rep from Guardian walked us through the program and didn’t try to upsell anything. He was courteous and seemed knowledgeable, too. We made an appointment for the installation prior to moving in and they were there the day of the closing. The initial person who came in to do the installation had a lot of problems in getting the security system to work properly. He called in another group that was working relatively close by. There were different programs for different internet providers and after a while they had figured out that they had the wrong program installed. But once they figured that out, the rest of the installation went smoothly.

Guardian is my first home security system and I have a good experience with them. It was offered to me on my home security visit and a good deal. Their representatives were excellent and the installer, who came out after I moved in, was great. The installation was explainable and easy. However, I thought that the windows were included in my package deal, but they were not. Other than that the system has been awesome and everything works perfectly. I use the smartphone feature the most and it is cool. Their equipment is high tech and it's easy to monitor and deal with it.

We've had a different home security provider before and Guardian is better. The features offered by them was what got me to change from the previous system. I've had a problem out here for a work order because apparently there's some issue with the connection but the customer reps handled that problem just fine. Guardian could have a couple of added options to control some of the light functions in the house instead of just the thermostat and the door locks. Also, it would be nice if we would be able to pan the surveillance cameras left to right, up to down while we're watching them. Nevertheless, I've only had it a couple of months and so far, the quality of their security equipment and the smartphone feature are good.

We were about to leave the house when somebody knocked on the door. And then once I opened it, it was the alarm people. My wife was talking about it and we wanted to shop around and see what the deal was. So, we let them in and the rep started talking to us and convinced us. We got the security system and the technician did a good job at installing it. When he was done, he told me how to use it and he went through everything. I have two existing cameras in there before and now I was thinking about using them and taking away some of the features that we have and using the cameras instead. Overall, the quality of the Guardian equipment is good and I feel protected. I'd tell my friends they should get it.

READ CONTRACT WELL. During the sales process, I was told that this contract will be for 24 months. It seems fair since most contract are for 2-3 years. When I tried to cancel 2 years later, I was told that my contract was for 60 months. Who in the right mind will sign a 60 month contract? And in order to cancel, I have to pay $2000 plus for the rest of the contract. I ask to see the contract, and a poorly written, illegible document was provided (In this day and age, a red flag should of went off, if a company continue to use a poorly written, illegible contract - maybe they purposely did that so consumer can't read anything).

I have Guardian Protection Services because I like to feel safe. The installer answered my questions and he told me what to do, what they were doing, and where they were doing it. I like the system's features, and Guardian is charging me less.

The staff of Guardian Protection Services are professional, prompt, and informative. Bonnie, their salesperson, was amazing. She made sure that she communicated everything that the system would do for us. She also helped us to identify where we should have things, including the speaker systems, placed strategically throughout the house. Compared to our last installation which was in a smaller place, this one made it a bit more difficult for us because we didn’t know where to put everything. Bonnie gave us the information and was willing to share.

Guardian was already installed in the house that we were purchasing, so it was easy enough to set up and keep going with the account. I called the customer service center and they were able to assist and add the services I requested to my account. The rep was courteous, very efficient and handled the situation very well. The installers arrived earlier than the time frame I was given. They installed everything and spent time showing us how to use them. So far, everything seems easy to use. It makes me feel safer and more secure. I'm happy to know that I've got somebody monitoring the house when I'm not home. Also, I have the app installed in my phone and it's easy to use and very convenient. Guardian Protection is a professional company that's worth the time and investment.

I moved here 10 years ago and there was 5,000 occupancy then. Now we're at 30,000. The town is growing and I'll need a security system eventually. The rep from Guardian was very good and very helpful. She came over and walked me through the process. She told me what to expect and it was pretty cool. I was able to call her back with a question when they came to set it up and she was very responsive to it. She was very polite and very personable. The installer was a few minutes late, but when I called him, he was very responsive on the phone and apologized because he was at another house. He was very polite when he came in and gave a great explanation of everything.

A salesperson from Guardian Protection Services was doing door-to-door. He was awesome, and I loved him. I got the cameras. The installers were also helpful but when I first got the system, I wasn't satisfied with it. I didn't have enough cameras. The customer service reps took care of me and they actually called me back and worked with me. So far, the quality of the system has been good.

When I moved in the house, there was an old system I knew nothing about so I upgraded to Guardian Protection Services. The guy who talked to me about the system and the guy who installed it were very nice. They have very good customer service as far as showing me how to work it. They helped me download the app and walked me through and now I know how to use it. We travel and it’s definitely a blessing to me to not worry about anything when I leave. But I'm upset with them because they were supposed to come back to hook my cameras and they haven't called. They said I didn't have enough WiFi for the cameras to work so I got the highest internet I could get. And then the next day, he said he was going to come back out but I haven't heard from anybody.

I am a new customer of Guardian Protection Services. I've been with them since May 1. I’m in a gated community so I didn’t have security until this point. I have somebody who checks my place all the time but with the things that are going on today in the world, I felt it was time to do it. The sales rep Sam was fantastic, professional and very genuine guy and the installation team were very helpful and accommodating the questions that I have. They were very professional and pleasant to deal with.

We've been with Guardian Protection Services for almost two months now and it was provided through our builder. We went and met on a Saturday and went through everything for the whole home entertainment as well as the security system. Our rep was Mike and he was very knowledgeable and helped us through the whole process. The technician was great too. He was very kind and stayed over the amount of time allotted to help me with some other things. But there were a couple of hiccups because they ordered the wrong parts. They ordered a wrong camera for the front so a new one was ordered. Then one of the wires that they had wired to the back of the camera wasn't working so they had to rewire it. But everything was made right by having someone come out and patch the hole in the wall where they rewired everything. It took three weeks to get it all done.

The person who sold us our Guardian Protection Services system was very good, and the guy who came in and did the activation was nice and professional. He worked on the pad, checked all the doors, made sure the sensors were working, programmed the system, and then told me how to use it. He knew what he was doing.

I'm 100% not happy with the sales rep and he sucks. The reason I switched was that he was going to give me three months free. I had to pay $750 to get out of my old contract with ADT and he told me he’d be able to refund me three months of it to help me out a little. However, I'm still paying Guardian every month. I called Guardian and the guy I talked to said there’s nothing in the record or on the file that says anything about getting three months free.

Before, when we were living on the farm, we never locked our doors then we moved to a lake home then to just outside the town, in Saint Cloud, and I felt a little nervous that we thought of getting a security system. A salesman from Guardian Protection Services came and he met my husband and explained things. Then I asked more questions, so the salesman came back and explained everything I needed to know then we signed up with them. Their offer was good and was worth it.

Guardian Protection Services sounded like a good deal for a couple of years, how much it's going to grow. I like to feel secure, too. I can set the system from far away. It's convenient. Their doorbell with a camera feature sold us on their system. We did not have that in our previous security system. However, there was just something at one point during the installation that we felt they could have shared a little bit more information in terms of the time and the fee that are needed if we want a certain camera capability. The technicians have to reschedule a couple of times because they didn't have an order to install the camera portion of the system during their first visit. They could have shared a little bit more before we signed the contract and we would have been able to plan for it.

I switched to Guardian because of the price. The people from Guardian that came selling the product were from Arizona and they seem to have all the information. They knew my name, how much I had left on my contract with the other company, and how much I owed. And when they're selling, everybody was nice but when you're after them, you can't get a hold of them. They'll show you the product and they leave and they don't keep in touch with you. As far as turning the system on and off when I leave or at night, it was fine because I haven't had a call. But with the other company, they would at least call me when the power went off because the battery went weak or something. But Guardian doesn't even bother to do that. The last time they came in here was when they told me that the 3G won't work anymore in a few months. So, they had to just do some work on the system itself and that was it.

Guardian installed a system in my home on May 30. The issues began with a panel that made no noise. I called and scheduled a service appointment with them for the next Thursday. Someone calls on Monday and informs me the ticket has been put into the wrong queue. Offers to reschedule and call me back but never did. I finally had to call back to get an appointment. Someone came out and fixed it and I thought everything was solved.

I had an online security company for my business before the Guardian sales guy called me. He kept calling so I told him to go ahead because I liked the camera. By Monday, the guy showed up to install it. There wasn't a lot of stuff to do for the installer because the system I was using with Monitronics was already there. All the guy did was switch out the card then add the camera. However, after we had everything setup, the camera died the following week and everybody waited for me to fix it.

Before I used the home security system of Guardian Protection Services, somebody stole stuff off my porch. I figured if they did that, then they might try to break in. Everything was fine with the Guardian reps. I had a circling on the 21st on my account document and I called them to find out if that was when my bill was due because I had not yet received a bill for the service. The customer service representative confirmed that was so and said that I'd have until the 28th of next month to pay my bill. She cleared up that matter, although I had never heard of a billing like that, but she did what she was supposed to do and I was satisfied.

When I bought my first house, the builder was tied up with Guardian, which did all the wiring for cable, internet, phone, and security system, so I went with Guardian. Then when I built my second house, the same builder had Guardian do the wiring as well. Guardian is pretty decent and I was happy with their service the first time, and I went with them again. The customer service representative that helped me was great.

We used to have ADT at our last place but we didn't like their customer service. The house we bought already had Guardian stuff in it so it made it easier to switch and the interactions with their customer service were very good. They worked with me on getting the right stuff for the house and they handled it well. Their installers came out and then upgrade the system. The technician was very nice but lacked a little bit in his knowledge because he had to end up coming back out a second time since he messed up the first time.

Guardian Protection Services is great. It came with the package that we had in our new home and it has everything that we need. We have no complaints.

I researched and Guardian was right up our alley. And I looked around and a majority of the new neighborhood have Guardian. It started when the guy came out and went over everything that I needed. The only complaint I have is the doorknob camera that we installed. It keeps going in and out and I'm having a harder time getting someone to come out to look at or fix it. When I called about it, not to complain but to look at a compensation because I was paying for something that is not working, their rep said there was nothing they could do. But everything is working great except for the camera. I just wish we could get it fixed and they’re going to push it off until the 26th for someone to come out.

We were in the process of moving in and a Guardian representative happened to come door to door so we listened to their spiel. Their very professional technicians came in and installed the system, told us where everything's gonna be and asked us where we wanted it. The security equipment's done well and has good quality. There's a lot of construction going on so it's nice to have the system. It works fine so far but we sometimes get a notification saying the video is full. We also had to call the customer service a couple of times because we didn't get the alarm oftentimes, but they're fine handling our situation every time we had any. All in all, it was a very professional and satisfying experience. Guardian has worked well for us and if others are interested, then they should give it a chance.

My daughter-in-law was frying something in the skillet and the smoke set the alarm off. Guardian called me first but they were also getting the police ready and started to call the fire department. I told them I didn't need it because she just set it off with smoke. And they set, called and canceled it. It's real nice. Also, if anybody comes to my front door, I'm going to know it. So, I'm going to have a chance to get my gun or ball bats. It's a good protection and I would recommend it.

Guardian Protection Services was doing a promotional thing and they selected my house. I had enough time to talk to their reps. We liked the package and my wife had been bugging me about some alarm security services so we gave the reps a chance. They were good people and they worked with us. I don’t like talking to salespersons but I was in a good mood that day and he was in a good mood and we just jelled. They were very professional and courteous. I felt good about it. The installation team was cool too.

I had a home security in my previous house and when I moved, I got a new service. Utility Concierge called me and helped me set it up. The sales rep and I talked about the service, price, then the installation. I told him I wasn't gonna have a landline and I didn't know if it was gonna work. The rep told me it can be wireless. So, I went ahead with it. The technician who installed was very nice. He explained everything, helped me get it set up with the passwords and showed me how the system worked. We also got the app set up on my phone and it worked out fine. I haven't done much with it though because usually we'll set it when we leave. But I like the fact that it's wireless and it's very similar to what I had in my previous home. So, I was familiar with the options.

We used to have ADT then guys from Guardian came by the house, said that they'd put in the camera on the exterior and on the doorbell button. They were only $10 more than ADT. And so, I got cameras and my wife was interested in that. So we told them to go with it. But installation didn't work out well. We've had them for three months and there'd been a number of nightmares, but not with the service. As far as monitoring the system, that's okay. But the problem is with the tech and the people from AMP coming out to the house.

We transitioned from the previous owner to Guardian and the sales guy kinda blew us off. We said to forget it. Most of the sales work was done through a dealer. The customer service rep did enough to get the business and the installer was a good dude. Also, the system does what it needs to do so I'm happy with it. I recommend Guardian. If friends are looking for a system, I'd tell them that Guardian is better than an ADT or one of those guys ‘cause those cost a fortune.

We had Advantage as our previous home security service and now we have Guardian. They offered more than what we had with Advantage. The sales reps from Guardian stopped by here and they were nice. They were good in presenting information about Guardian. The technician was very good, too. It took him a while to install the alarm but he got it. We've been with Guardian just a couple of months and so far, so good. The sense of security is the same for us except for the smoke detectors since it's new. Guardian is a good company.

I've been having issues with people overriding my security and getting into my home and I talked to Guardian about it. I have the same issues with them as I did with ADT. I've asked Guardian to have somebody come out here and check my system out and I've got a message on my phone that my equipment had quit working, but nobody has called nor checked on me.

I had a terrible experience with Guardian. The guy who was selling the security system lied about it. And then, the guy who put it in, though he was very nice, made a big dent in my new washer. I called three times about it but they were telling me to send the email. So, when my husband's therapist came over, she sent the email but we didn't hear anything from them. Then she sent a second one but they said they didn't receive it. And that was the end of it. My husband's still in the hospital now so I haven't had a chance to get in touch with them about getting this washer fixed.

Guardian Protection Services came to our house and my boyfriend said they were rated number two right underneath ADT so I was interested in it and they offered more services than the current one I have. The sales people were super friendly and explained everything from top to bottom except for one thing which I have to figure out how to do but it was a good experience with them. Then the technicians came in and they were very knowledgeable and courteous. They had everything hooked up within an hour.

Guardian has a deal with our builder, Ryan Homes, and it’s been pretty good for the most part. We had little hiccups but they weren’t all that big of a deal. Before the house was finished being built, I wanted to have a whole lot of home automation and I needed to know what kind of components to buy and what protocols are being used for home automation and the sales team couldn’t answer in any way. They couldn’t get anybody on the phone that could answer any of my technical questions. I had to wait till I got the alarm but it’s fine. I just figured it out myself and then went out, got my stuff and had it installed.

Guardian Protection Service was the company that was addressed to me through my realtor and that set us up through them. I had other services before but Guardian has been great. The installers were professional and the system is state-of-the-art. I like the different features that the system has for the phone where we can activate and deactivate. Everything else is good and I’m a happy customer. With the system installed, there is a sense of security when you’re not at home, that your house is at least protected. So far, my experience has been good.

I like the features offered in the system of Guardian, especially the smoke detector. Now, I don't worry when I'm out of my home. The installers were also courteous and professional. They called before installation and asked what time they can put the system in. Then the installer came and told me what to do and how long it would take. And he was real good.

I called Guardian Protection Services and I got appraised. The customer service reps were fine as far as explaining everything. At first, they told me $45 a month then they kept me at $30 on monitoring. It was a five-year contract versus three years. I had ADT in Missouri and they were more expensive than Guardian in Delaware, where I am now. And I also had the NorthStar Alarm system previously. It has a touchpad and has the weather on it. But my brother already had Guardian in the house and he had all the equipment which is why I chose them.

We had another system in place before we switched over to Guardian. We also had the same sales rep for both systems. The sales rep said we only had a three-year contract with the other service. Then we said that we'll switch because we liked the service person of Guardian. Then the other company said that we have a five-year service with them. Nowhere in our contract said it was like that and it was a roundabout. The sales guy said he'd take care of it and I never knew what's going on with it yet. Guardian had to upgrade some of our system because it was not compatible with theirs and the technician that came was very nice. I also like the thing on my phone so I can unlock the door before I come in the house. It's nice as I won't have to do it from the wall unit because our fobs had broken from the other system and it was kind of a hassle. Everything's working fine and I'd recommend Guardian to a friend.

Guardian put system in with the builder so we didn't go into detail on how it works. But because this is a brand new house, I wish they could have given us a little bit more of a tutorial on how to use the system. We had to go away a couple of weeks ago and we had to leave 5 o’clock in the morning. When we went to put the alarm on, it went off. It became a whole big to-do because everything was time sensitive and we had to leave the house without it being on.

The sales representative that I spoke to was very friendly. Then the installers came out and we did the whole process then they hooked it up. Everything was in the wall by the time we moved in our brand-new home. Guardian has been very good so far. I had an incident where somebody came to my door and my daughter forgot the alarm was on. She opened the door, and they called me before she even disarmed it to let me know. That was pretty quick and I like that. I’d recommend them.

Update - after posting this review, customer service contacted me and resolved the issue to my satisfaction. I still maintain to anyone interested in Guardian to make sure that you are aware of the contract length when you sign up for service. It was never explained to me and I paid 11 months for a service that I could not use.

Setting up my Guardian system was great. The customer service rep demonstrated and set it up. I went on vacation so they showed me how to put somebody else in and they had a little trouble with the system for a while because I was trying to enter a certain code and there was another code. I'm still getting used to Guardian because of the other system I had, but now it's easy. It is a people friendly device. I've talked to reps and customer service care and everybody's been helpful. I've always got a security system and having Guardian gives me peace of mind.

The reps from Guardian Protection Services came to the house. Our interactions have been positive. They've been accommodating as well. However, they definitely have some scheduling issues as far as getting technicians because we ended up pulling the system. So, we don't currently use Guardian anymore. They installed it and we had it in our home for a couple weeks but we notified them the day after it was installed. It was because we found out about my wife's employment situation, so we got it uninstalled within a couple of weeks. But, while we had it, my wife seemed to have a little bit more security when she was home alone with the kids. All in all, I was happy with their service.

We had a third party provider and they switched to Guardian Protection Services. Their reps have been fine and their techs have been good. The quality of the service was also good.

People, if you are considering Guardian, please take your business elsewhere. The customer service here is absolutely rotten. Not only that, the equipment is unreliable. A home security system is an extremely important part of your home. Do not trust that tall order with Guardian. I flip houses for a living and have ALWAYS used Guardian in the past. Their customer service and equipment has progressively gotten worse and worse. For example, I sold two security systems along with the houses that I recently sold to my home buyers. The buyers wanted to take over the contracts (you'd think this would be a big bonus for Guardian!). However, their experience trying to transfer the alarm contract over to their names was a nightmare.

I’m happy with Guardian's service. I like it better than my previous home security provider. Their customer service is good and so was the installation. I’d recommend them.

I love the fact that Guardian Protection Services put information in my email every day. Everything works fine. When you shut it off at night, it comes on good and goes off good in the morning. The rep that I worked with was wonderful. And the young man that put in all the things that he was supposed to was very nice. When the rep talked to me about transferring to Guardian from ADT, he said everything would be the same. I paid $34.49 with ADT but I'm spending $39.99 with Guardian. So that's $5 more and it bothered me. When he told me about Guardian, it sounded interesting. But afterwards I thought, why didn't I just forget it and stayed with ADT. But I like the program. It’s that I do mind the fact that I thought I was gonna be paying one thing and I’m paying another. Also, I was supposed to get an agreement paper but I never got it. But overall, I was more than just satisfied with Guardian.

We went with Guardian Protection Services because we were at a local brand when we moved into the house seven years ago. And now, we wanted to go with the national brand. We also wanted to get it through a Wi-Fi enabled versus through a landline so I can have some mobile accessibility. The salesperson was fine however the installation guy was rushed. After they left, I had to get online and download the mobile app and figure out how all that worked myself.

I wanted security and I like that with Guardian, I could remotely turn my alarm on and off and unlock my doors including my garage, which is a plus. The representatives and the gentleman who installed the system were great. I let the gentleman do his own thing but he was very informative while installing and he cleaned up after himself. He also demonstrated the app and showed me how to go online afterward if I need to change the passcodes. And if we haven't gone over it, then I wouldn't have enrolled. It gives me peace of mind knowing I have the system in place.

One of my friends, who is also my neighbor, is using Guardian Protection Services. And the special thing is I can check from my iPhone. When the installation guys came two months ago, they installed it in my phone and it was working fine. And last week, Guardian removed it from my device. So, I called them and they said that they have to redo it again and they couldn't request so, it might be two days. That was the reason I got the Guardian. And if I don't have that, then it's not good. The customer service reps are helpful. I tell them what the problem is and they try to solve it. If it's not possible, then they say, "Okay. I'll give you a call." They don’t ignore you and that's good.

Before having Guardian, I used to have Vivint, wherein it would tell me which door or window was ajar. On the other hand, Guardian only chimes when I open one of the doors, and I haven't heard any talking which I was used to with Vivint. Nevertheless, everyone from Guardian customer service has been great and they've done an outstanding job. Also, their installer explained everything and walked my wife through using the app. I love Guardian's system especially since it has a loud sound. Now, I have peace of mind.

Guardian Protection was tied with our builder, Ryan Homes, and I just went with them. The customer service reps knew exactly what I asked for, and the experience was good. The person who came over showed me exactly where all the data points, cable points, and security system were, as well as how it worked or how to activate it. He knew exactly what was happening and was able to answer all my questions. However, my wife is 100% deaf, so I asked if I can get a strobe light hooked up to the fire alarm system, but they did not have the ability to do that. The fire alarms are really loud but I thought the strobe light would help her more than the actual alarm. Also, they have locked me in for five years, and I thought locking me in for two or three years should be enough. The only way to get out of it is if I pay for the whole five years. But other than that, everything else works fine.

When the rep from Guardian Protection Services came by, he told me everything in detail and I asked a lot of questions. Then, we went to my basement. He told me about the window and how I needed protection there because I didn’t have it at first. I told him to go ahead and put protection on the windows in the basement. Everybody was very helpful. There were two guys that were here and I walked and talked with them about everything they did. They even gave me their phone numbers to give them a call if I had any question. They did the installation and the rep even put the signs up.

My friend Jasmine works for Guardian and she got everything taken cared of. Everything was amazing. Installation was fast and easy. My house was secured and I feel a lot more secure when I'm gone. It's good. The only thing I was wondering about is if there's a way to make the alarm just beep instead of it saying "Front door open", however I haven't had a chance to call them. I also need a yard sign because I messed up mine.

One of my neighbors referred me to Guardian and the sales rep who called me was very nice. She was also very knowledgeable. But I did a mess. She asked me for my Social Security Number and like an idiot, I gave it to her. I never give anybody my Social Security number and she should not have been asking for it to start with. I was not really very happy about it. Then she told me she would have a tech guy at my house the next day.

My neighbor has Guardian Protection Services and that’s what I wanted to get too and so I did. Their reps were friendly and helpful. Their installers came in and did all the installation and got it to work. They walked me through it before they left. I like the features of the system. It's able to open my door, close the garage and activate my alarm through my phone. Having the system is better for me. I'm hardly ever home so I can see if somebody is breaking into my house. So far, everything is working great.

We have an upgraded system with Guardian and it's better than our previous security system, ADT. But I had an issue with the garage door remote being registered online frequently and I noticed the last night when we came home, I couldn't open it using the app. But the new system with the remote access is very good. Also, the salesperson who came to the door was fantastic.

I used a different home security system before Guardian and I had to have another company for my medical alert. I liked that with Guardian, I don’t need that anymore. The rep, Anthony, was pretty good. He was very personable and respectful. The installers were the best bunch of young men I've been with in a long time. They were very cordial and very patient. They cleaned up as they went along.

The guy who came over and talked to me about getting Guardian did a lot of double-talking and tricked me into switching alarm companies. He was talking really fast. The next thing I knew, he had me signing something and before I knew it, I already switched alarm companies. I didn’t like the way he fast-talked me into this. I would have rather stayed with ADT but now I’m stuck with Guardian for five years and I’m paying more than what I was with ADT. But the installation was done really good and in a fast manner. The technician was good and I liked him. He was pleasant, didn’t fast-talk and slowed down to explain everything. He really set me up with the knowledge to run this alarm system. The features are good, too.

The sales rep was really good. He was the one who sold me my old system eight years ago. I was satisfied but he offered me a better deal and I took it. He showed me the installation of the system and it was almost the same thing. He used a lot of the parts from the other company and it worked the same way. I didn't change my code number and none of the other stuff. We talked and he got it all together just like he said he would.

I have used Guardian Protection Services and I've switched it from one house to another. The person that I talked to on the phone for the initial move was excellent. Then the installer, Randy, was personable and wonderful. He was there for the length of time, through the installation and everything. He removed his shoes and wore his house shoes so I felt comfortable with that respect I set. We had conversations and it was like a buddy coming over to do some work around the house. When he went out, he’d let me know and when he came back in, he’d let me know also. I was very pleased with the installation.

I previously had Vivint but they didn’t seem too concerned about coming out and fixing anything. They always told me that we’re guaranteed for the life of the service but they would never send anybody to fix the system when I called and told them we had problems. Guardian is more convenient as far as having the camera and using my phone to do everything with the thermostat and the alarm and check my camera, too. I like all the features of the system. I also like the panel on the wall a lot better. It’s just like using a tablet. I had trouble with Vivint's smoke detector so they’ve put in a new one. They also replaced one door sensor that had gone bad. I got everything that I wanted and so far, the system's been very good. A Guardian technician showed up here to make sure everything was hooked up about a week after it was put in.

The Guardian Protection at our home was installed by our builder. The Guardian reps, as well as the tech that came for the installation, have been real good.

We had Monitronics when Guardian came but we liked what Guardian offered with the camera and updating the service box that we were using. It sounded like it was something that we wanted. We met Joe and his assistant, Mike. They were both very nice and very informative. They answered my questions and I was able to look some things up on the internet while we were talking to see what some of the reviews were about Guardian. We felt it would be the right thing to do. We still had a one-year contract with Monitronics so Joe said that he would buy out that contract. We agreed with that and Frank, the installer, came in that afternoon to install.

We've had Guardian since we moved into our home 3 years ago and they have provided us with excellent professional service. They were able to add a sensor to our garage, giving us additional peace of mind. We definitely recommend their service.

I had an issue with what the salesperson said versus what Guardian said after everything was installed and activated. I contacted their customer service after the fact and it was about two weeks before they finally resolved the issue. There were items that I paid to have installed like the electric car plug that were not installed. I also informed the sales rep that there were other items that I wanted to integrate into the security system and I was told that would be fine. But when the techs came, they said they could not do it and then the ones that they could do, they would have to charge an additional installation fee even though there was already an installation activation fee upfront.

I'm happy with Guardian and everything has been fine so far. They are professional and they're keeping pretty tight security. But the first time I reached to them was not very easy. They insisted that I didn't have my password. I know that we had discussed the password, but I did not recall that we actually set up a password and this password wasn't on any of my paperwork. I was thinking that we didn't set up one yet, but that's all been resolved.

Called about service, they came & didn't do anything. Called again to cancel & they said they would look into what happened, & get back to me. They never did. I'm going to cancel. The service so far stinks. Seems like they don't care about customer service. I've been w/ them 15 years, & this is what they give me for loyalty.

Expensive monthly rates. Equipment is outdated. Did you ever consider outside cameras. This would allow the recording of what is going on. Costco sells this type of system for just a few dollars. With cell phones I should be able to review my property at any time and record it if needed.

Guardian raised my rate so I asked, "What can you do for me since I keep paying more." I received an immediate email indicating that I would get a prompt response by phone. The next day I received a phone call and Guardian reduced my rate - that's what they did for me!

A rep talked us into going with Guardian Protection Services. He told me if I get a bill from the other company, he would send me a check for it. However, we lost his phone number to notify him of the bill and we are still under a year's contract with the old company. We're paying for two different systems. The installer didn’t have to do a whole lot because I already had everything. He put in one more thing in my shed, but he got everything backward. He got it at the barn in our shed instead of the back door to the house. But he’s supposed to come back and reprogram everything. Otherwise, everything works and it's great.

After many many years being with this company they go above and beyond to make sure the customers are happy. Servicemen are always clean and professional. Always have mark trucks and in uniform. They go above and beyond to make sure you are happy and satisfied.

We had a very nice guy come out, install the panel and set the perimeters up, and walk me through it. He showed me how everything worked and demonstrated it on the pad. He spent about an hour and a half going through the process. And then I had a couple of follow-up phone calls from them to assist, find out if we had any questions, and see if everything was working properly. We have the basic package and the features of the service are very good and adequate. There are a lot more that we could add like cameras and digital access through the phone. We may also consider adding another panel in the master bedroom and expanding the system to include some cameras at the front door and getting the doorbell feature in the future.

When I bought the house, the builder introduced us to Guardian Protection Services and we took it. The salesperson was very experienced, professional and explained a lot of stuff. The installer was great, he did his job.

We had a different home security system prior to Guardian and they were the same. But the one thing the Guardian representative presented was the ability to have a device on, that could notify a medical emergency that you had fallen. We didn't have that with ADT. We have now been with Guardian Protection Services for two months and I'm doing okay with it.

The previous owners of the house had used Guardian so the system was still in there when we moved in. We've had it for a few months and had one bad incident where they were supposed to reschedule someone out to my house. There was a miscommunication as far as they didn't think someone's going to be home. They said I needed to be there but when I called them, they said it was okay if someone else is there. But no one showed up.

I've used Guardian for about six years and every now and then, I've had a false alarm but the Guardian team were right on it. My problem is that I still have an older, hardwired system and some remotes, so I'm looking at something else. I have no qualms with Guardian. They're fine. But I might be changing systems because their prices have gone up a little bit, and there are other companies out there that have prices that are more reasonable. I'd tell a friend that Guardian is fine, but I would also say to check the other security service providers and get a comparative price.

My physical therapist has Guardian Protection, and he has highly recommended them. One of his clients also has Guardian. So, by listening to them, I decided to go with Guardian. Everybody was very knowledgeable and professional, but I had one problem. I have the security for the window sill and instead of having the rectangular shaped once for the windows, they gave me a little button on the window. But they changed them, and there was no problem. I feel safe having Guardian's security system. Overall, they have a great service with everything.

Guardian Protection Services is a very good company. You really don't need to look in any other places than them. They give you an honest deal and their office staff is very responsive. Since I already use Guardian Protection Services for my business, it made sense that I also use them at home. I use them on a regular basis and everything's always been good. I'm into home builders so I know the ins and outs of the security system and the installation was very straightforward. The technician was a really good guy. He was friendly and knowledgeable. He explained everything to my family so they would know what they were doing. They have a good system, it does what it needs to do and it obviously could do more than what I have been doing currently. But, for my needs, it does just fine. Their equipment is good and very easy to use. It works well and I had no issues at all, so that's an A plus.

I went with Guardian Protection Services because of the builders who do the welding and stuff for me at home. They've installed some lift master which will be synced with my garage opener, but they could not sync it properly, and I did not get any call or anything like that from them yet. It's been about a month since Guardian have activated my system. Also, regarding bill payment. If I want to pay my bill, I need a computer. I don't see anything in the app. I have to login on the website. However, the local office agent I spoke directly with and the person who came for the activation were good.

Guardian Protection Services is the first home security service I had and the installation was fine. The only thing about it is that I could not here the little girl that put it in at all. She was very soft. I had talked to somebody else from the company about it and the guy just laughed and said he keeps having to tell her to speak up. But I’m pretty much satisfied with them. It has a feature where I can call an ambulance.

When my parents passed away, I moved next door to their house and kept their Guardian Protection home security. I also had it at my other house. So, both houses and my shop have the security system. My brother also had it in his home that’s on the farm. Guardian’s employees are very trustworthy. You can walk away and leave them in your house to install the system. Also, their response time is pretty good, and I need that for the smoke alarms. Since I live in the country, if I’m not around when there’s a smoke or fire issue, the fire department is alarmed. I’ve set the alarm off with the wood stove so I contacted them some time, and their customer service has been fine. I also reach out to them when I have a dead battery or when fixing the security system from time to time. I’m happy with Guardian Protection, and would recommend them.

People from Guardian Protection Services came to our door one day and my husband dealt with them. Their team came out for the installation and it didn’t take long. They explained how everything worked. They were good. I would refer them and tell friends that we're very happy with them.

I used two other companies previously, but I decided to go with Guardian because they were locally located versus the other company that's in Pennsylvania. I didn't have a security system for a long time until somebody happened to come to our neighborhood. That's when I decided to get one. I didn't have kids live in here anymore and it was better to have some safety measures.

I was using a different home security system before and now I have Guardian Protection's security system. It's a lot newer and upgraded. I like the app features where I can disable and turn on the alarm from the app. On the other hand, I had a problem when the system was installed. One of my monitors downstairs wasn’t working. If I go in the room, the motion detector would go off on “Stay” mode as if it was in “Away” mode. The technician must not have known that it was there. I called in and the lady I talked to did something over the phone to get it fixed. The security system is working now.

Guardian Protection has great service, customer friendly team, and good products! During installation the technician came on time and installed the monitors quickly and without any flaws. Since installation the only issue we've had has been with the batteries - and after I notified Guardian, they came in a couple of days to replace them! The detector rarely goes out, but one time it went out, Guardian replaced them very quickly! Great company!

We used Guardian Protection Services on a property years ago and we had a good experience at the time. Everything was as expected so I had no issues calling back up. There’s value for the cost that we were paying. We had a change in services with them a little while back. There was also a little billing mistake that took me forever to catch. But about a month ago, one of the customer service guys was completely awesome with helping, research, and diligence. The prices got fixed and I was really impressed.

When we had Guardian Protection's security system first put in, it wasn’t working right so I got in touch with them. 90% of the time, they have been friendly and helpful but they gave us a little trouble that time. They said it was going to cost us so much money but we said it's not our fault that it's not working right after they put it in. We had to have somebody come out to fix it the way it was supposed to be fixed and we finally got it straightened out.

I went with Guardian Protection Services because of the amount of pieces of equipment they gave me without upcharge. Since using them, I have less worries. Their customer service reps were all fine and their technicians were pretty good.

Recently, I called Guardian because one of the latches or one of the entry ways for the doors wasn't working properly. They were able to instruct me to reset the keypad and alarm and everything worked perfectly. I also used their smartphone features a couple of times when I've gone away with the family and forgot to put the alarm on. They're all very helpful. I can tell a friend that I have the system and it works well. I'm happy and it's nice to have the system.

We've had Guardian Protection Services and it's been a great experience. My husband made me choose it and so far, I have no problems with it at all.

We use Guardian Protection Services and so far it is serving its purpose.

The people who lived in the house prior to me had Guardian Protection Services. One time, I added protection for my garage as well. So, they put a sensor in there so that could be added. All in all, my experience with Guardian has been really good.

We’re only here in our summer house every two weeks, so we decided to put an alarm system in it and at that time, Guardian Protection Services was the most economical. We’ve moved in here 15 years ago and we still keep the alarm system because we liked it. The original contract we had was a five-year contract, but at that time they were offering a two-year thing. I said to the fellow, "Do you have anything longer?" And he said, "Longer?" And he was surprised that I wanted to go longer. And I said, "Yeah. We just want to like lock it in." Everybody seemed very nice and we've had good experiences too. The service has been great as well. The couple of times that we set the alarm system off by mistake, the response by the police has been excellent and quick.

While we were with Guardian, the technicians they sent to our house were fine and we didn't have any issues with their customer service reps. However, we cancelled our service with them because we moved.

The sales rep of Guardian Protection Services came to the house and offered to update all my equipment and do a new package deal that could save me money every month. That was on a Friday and we were getting ready to go then. The rep came back on a Saturday and we went through everything. I changed my security system over and went with Guardian. The installer of my Guardian system seemed knowledgeable and he did a good job. He got everything hooked up.

We have Guardian Protection for our store and home. The reps at Armstrong were real good with me. They'll do anything for me. The installers were real neat, and everything they did was precise. I have little zones on my windows, and I have one zone in the store and one in the kitchen. It's good quality and I like everything about it. The system has been excellent and it has saved me a couple of times. One time, somebody tried to get into one window that was cracked open for air. And they just broke it open and pushed the refrigerator out. But as soon as they pushed the refrigerator, the alarm went off and they got right out. So I would tell people that I'm real pleased with Guardian.

My neighbors had Guardian Protection Services and the service was quickly available so I went with it. Their reps are always friendly and always helpful. They're always right there and are really good. They fix whatever problem it is or set it up so they can be fixed. The installation team knew what they're doing as well. The technicians were skilled, quick, friendly and they didn't overcharge or they didn't install excess stuff. They came in, did their job and they're done. It was fast and efficient service.

I went with Guardian Protection Services because it’s internet-enabled and it had a subsidized introductory rate. Also, the smartphone feature is one of the things that drove me to Guardian. It's easy to use. However, I wish I could add devices on my own. I understand that Guardian has the system pretty well-locked down, but I know that the system's capable of a lot more. For example, garage door alarms. I would have liked to have added a driveway alarm, something like a chime to alert you if someone came up the driveway, not something that would ever set the alarm off.

Guardian Protection Services does what it's supposed to do and we're good with that. However, I've turned off my ringer at times because when I'm ready to go to bed, I'm ready to go to bed. But I've gotten messages saying, "We had a front motion alarm detection but it was disarmed and if you have any questions, let us know." I thought that when they're in their office and it's arming at 10:00 at night and they walk out and it sets it off, they don't need to call me to tell me that. Otherwise, whenever I call Guardian's customer service, it always goes great.

A security systems broker talked to me about Guardian and told me that the company was my best choice and I went with his recommendation. But within a week of getting the equipment installed, I ended up learning that they had sold me crappier equipment for a higher price. The monthly payments were the same as another company that would give me more. Their customer service is awful, too. Even though when I call and I'm talking to human beings, they act like I'm talking to a computer. I called them wanting to end the contract. I had called them on what turned out to be day four because of a misunderstanding of a working day. I called on a Monday because their contract said that it's only on workdays but they said, "Well for us, Saturday counts so you should have called on Saturday." So they charged me $1200, which is the entire price of the contract to get out of the contract.

I went to the mall and entered to win a riding lawn mower, but instead I won a "FREE" security system from Guardian. I thought "No problem, I'll take it" but unfortunately I didn't own my home so I had to pass it to someone who did which was my mother-in-law. So they came to set up the next day. Was thinking, "That's great because it is better that my in laws have a little bit of security." NOBODY EVER MENTIONED THAT THERE IS A 5 YEAR CONTRACT WITH A ETF OUT OF THIS. The agent that installed said the reason my mother in law signed was to state she would keep the system for at least a year before canceling. That is not customer satisfaction. So now my mother in law is stuck paying for something she really didn't want in the first place especially for 5 years!

I'm mostly satisfied with the service provided by Guardian but it cost a lot. I had a bad experience with their competition so I switched. I've only been with them a couple of months and just had my first service call with them. One of the door sensors was disabled because the original installation of that door sensor was faulty. A guy came in and replaced that and so far it's working well. My interactions with their sales and customer service representatives have been reasonably good. The people who came here to install have been good, too.

We signed up with Guardian Protection Services about a week and a half ago. We got the basic service, but we haven't armed the alarm since we haven’t moved to the house yet. Plus, I know I'm going to have to get some people back out there because we're going to do some retrofits on the windows. The guy went over just about everything with me. My wife likes that the system tells us what door is opened. The system we have now is the older system and we have a chime. We open the door or wiggle it, and it chimes 'cause of that.

The salesperson from Guardian whom I've worked with was good and she helped us in picking things that were available at the time, but the installation of our system was not so good and a little unprofessional. I talked to the supervisor of the technician and a more experienced person was sent to correct the issue. Since having Guardian Protection Services, it's nice knowing that when I'm not at home, my wife doesn't have to worry about anything. She knows that she's got protection if she needs it. The system is functional and offers good quality features. It's nice to have some more inter-connectivity though. Guardian is still working on fine tuning the equipment but I like the smartphone app and overall, it was a great experience with Guardian.

Where do I start with this company... I had the system installed when my house was being built, thinking I should support a Pittsburgh company. Wish I hadn't now! For the first year I was getting charged for services that the techs never could get working, following that I had to jump through hoops in order to get the year's charges reversed! I wanted out of the contract assuming the fees would be fair or at least reasonable... Wrong again. 1780$ to which is more than it would cost me to pay off the rest of my contract on a monthly basis!

I have been a customer with Guardian for 17 years. I just moved in December, and again thought I would use Guardian for my alarm company. I have had only issues since my move. The installation was faulty causing my alarm to go off for no reason. It took 3 phone calls for someone to figure out how to override the alarm so we could still turn on the alarm and avoid the faulty sensor. It took 2 weeks to get someone out to get this fixed. Now I am having issues with Guardian charging me a $2 paper statement fee. I don't get paper statements, I receive statements by email through check free.

We had Brinks at one time but Guardian's service is pretty good. I've had issues with the smoke detectors and Guardian came out several times because the smoke detectors would just go off at any given time and there'd be no issues. However, their system for perimeter monitoring is way out of price at 500 bucks a camera. You can go buy a system from another provider for 250 bucks with eight cameras and monitor them through the internet. But overall, they are very professional, prompt at service and are good.

Guardian Protection Services was hooked up with my complex at the townhomes. They had a contract with them and Guardian did all the technology for the building. By the time I moved into my home, everything was fine. So far, the security system does the job. Its features are efficient, and I have an increased sense of security. I'd recommend Guardian.

The people in the house before me already had Guardian when I moved in. I called customer service and then I set up an appointment. They came and activated the system then I had them take off one of the things I didn't want on. It went very smoothly. I still had to take down one of the motion detectors myself and it's easy. The features offered in the system are fine and the system works well, but the app is awkward because it used to be that I could just hit the stay or away but now I have to type in my code for some reasons. Guardian helps with my security especially in the beginning when I first moved in. I'd recommend Guardian Protection Services. It's not very expensive and I can call anytime I need anything.

Guardian protects the house if I leave. And every time there was a problem, I've had it corrected right off the bat. The only thing that I do not like about Guardian is that their contracts have a revolving agreement in them. I refuse to sign the contract with Guardian or anybody else that has automatic renewal. You have to call them and tell them a month in advance that you don't want to renew. Then, if you want to quit midterm, they want to charge you for it. That's very disrespectful of consumers. So, I never have signed a contract with them. I just go month to month and they’re willing to work with me.

I'm about to have home security and Guardian Protection Services offered a deal. The installer was nice. As far as service and everything are concerned, they're fine. But, I'm not getting email updates lately and with the competition now, they are expensive.

Guardian's customer service reps have been very good anytime that I've needed them. The installers put my security system in as the house was being built. The features of the system are very adequate for me. I would recommend them.

We’ve had Guardian in our home for 10 years. We switched the phone line since we got rid of our normal phone and got a cable phone line, and Guardian did a change over for something related to that. Whenever we have interactions with the customer service representatives, it’s been positive and they have been helpful. I feel more secure since having their service, it does what we need. But the only thing is that my monthly bill is often not the same every month and I periodically have to pay an additional $2 or $4. It’s annoying when I have an auto-bill pay setup that I constantly have to go in and adjust for smaller amounts.

We've had Guardian Protection for 14 years. We use their system for the chime coming in and out of the house. When we bought our house, they hot-wired fire alarms too and we just forgot so we're overkill on the fire alarms. We don't use the system much anymore and we were thinking about getting rid of it but it has been fine and I had no complaints with it. Also, their people are all good.

The house I moved in to already has Guardian's security system so I decided to switch to them. It was fine talking to their customer service representatives and the features are okay.

I had Vivint before Guardian and there was nothing wrong with my Vivint services. The salesman at Guardian that I talked with explained the differences in the service compared to what I had and because of the pricing, I decided to go ahead and switch. He was also the one that did the installation. When it comes to quality, the two things that they had to change was the actual control panel and the thermostat. They reuse the equipment that we got already installed. I find that Guardian's thermostat is more accurate than the previous thermostat. The control panel is an updated version of what I have, but the features that I’ve seen are exactly what I was using. Overall, I would recommend Guardian Protection Services. I like the system a lot, especially the mobile app that allows me to remotely access and check in and to lock/unlock my doors. I’m quite satisfied with what I have.

I heard some bad things about ADT but I didn’t hear anything negative about Guardian so I enrolled with them a long time ago. I was also able to get the installation at no cost of the equipment. For the most part, it was a good deal. But with the newer technology that’s out, with SimpliSafe and other solutions, I could make my dollar go further. Monitoring is extremely high and once you start getting the bells and whistles, it just goes further. Guardian is making a fortune on the monitoring. Most people that have families or to protect their assets or their home, that doesn’t make sense to pay such a high amount and then not have the reliability to match.

I moved from New York nine years ago. I had a security system in my house then and I wanted one when I moved here. My house was built in 2008 and my builder is working with Guardian Protection Services. I've had Guardian for the past nine years since and I haven't had any problems. I'm happy with them. When our house was being built, a representative talked with the way I wanted things to be and I had no issues. They did everything for us. They showed me how to use the system and we got a booklet and then they spent time going over everything.

I had Guardian for three years when I was in Maryland. But I rented out the house there and I moved, so I started a new service her. Guardian's representatives were very prompt. They came exactly when they said they'll come out and they did exactly what I asked them to do. They were very punctual and efficient when everything was put in. And the system is comprehensive. The equipment is nice and exactly what I expected, which was all great. The only thing is I'm not too sure how to use 100% the features of that system. They showed me the menu and everything but they went through it so quickly. I looked on the website because I'm only at 53% of all the features that are being used right now, and I'd like to know how to get it on my phone.