Guardian Protection Reviews

My home was broken into Sept. 2013. The alarm company called me 15 minutes after the witness saw the front door being kicked in. Guardian Protection Services did not get a signal on the front door at all. After the suspects stole practically everything in the house, my SUV was stolen out of the garage after they found the keys to it in the house. Only then did the alarm trigger a signal to Guardian. The manager at Guardian (Mr. Charles) was supposed to call me that day. Never received a call. A week later, I called and another message was left for him and as of today, I have still not received a call from Guardian Security. The officer that responded said when the alarm came out over the air from OCPD dispatch, he was around the corner and at my house 30 seconds to 1 minute later. The suspects were gone. DO NOT GET ALARM PROTECTION SERVICES FROM GUARDIAN!

Read what you sign. Just because customer service says something that you don't like doesn't make them vile. For those with rate issues, 8-20/MO is too cheap and usually has little staff and resources and not a good central monitoring station. Cable companies security are a joke because you have to subscribe to all their services and you don't own the equipment. They also charge for services and don't offer extended warranties. And their rates can increase at ANY time in the agreement. I am a Guardian user and have been for years. When a friend told me about this page I was appalled at what people think is OK to complain about. And I have never had a poor customer service experience.

If I could give them negative stars, I would. DO NOT SIGN A CONTRACT WITH THESE GUYS!!! They will deceive you in all manners possible - this is a company with zero integrity. They told me, when I signed their contract, that I could relocate my service to my new home when I moved. What they failed to mention at the time (nor does it say in any discernible way in their ridiculous contract) that when you move, they lock you in for another 3-5 years!!! Plus, they tried to sell me a ton of equipment when I moved, at prices more than twice as high as the local home security company I ended up hiring after my nightmare experience with Guardian. Plus, Guardian's customer service really, really sucks. With so many companies getting into home security - like AT&T, Time Warner Cable & all the other cable companies, you have many choices for home security. WHATEVER YOU DO, DO NOT CHOOSE GUARDIAN!!! I wish I hadn't.

I was approached at my home on March 6, 2013 by a man who stated that he was a manager for AMP SECURITY. At this time he came in to our home to look at the current equipment that was installed previously and discussed what products he had to offer. I explained to Mr. ** that the absolute only way we would be interested in his product would be to monitor our detached garage and explained to him that the biggest part of our valuable possessions were in the garage. He also looked at and inside of the detached garage and stated that there would be absolutely no problem in doing so with the product and equipment that would be provided and installed. He assured me many times that the detached garage would be covered since we had concerns about this. At this time we agreed to have the system updated and equipment installed to protect our belongings in the garage.

Perhaps they should fire everyone that answers the phone... because no one seems to. Trying to get them to resolve anything is impossible. Be warned. Do not sign any contracts with this company. Look elsewhere for a security system.

When signing up, the salesman said it was a 2-year contract. Come to find out I'm stuck with them for 5 years! My own fault for not reading all of the small print. They were unwavering to shorten the contract. Unable to even use the system with my current phone company, but have to make the payments. Very, very, very disappointed and angry. Would never recommend this company.

I am disabled and unable to perform many tasks. For health reasons in a medical emergency, I contacted GPS for a home estimate. The representative lied to me, saying the contract was for one year. He also said the price would remain the same for the next 5 years. I asked if one year was the minimum and he said yes. Two more times in the discussion, they assured me I was only obligated for one year. At the time, I was on heavy medication and unable to read the contract. After about 7 months, I asked if I could just pay a fine and get out of the one-year contract. Now they say it is a 5-year. They would not listen or work with me - I told them I only get $900 a month and cannot keep paying.

When my husband and I were signing the contract, the representative did not explain to us right that our contract was for 60 months for $44.95. Neither did she explain to us that as soon as we activated our alarm, we were stuck with it and if we terminate the contract, we have to pay 20% of the total of 5 years' monthly payments which is almost $600. I told them that I wanted to cancel it since I couldn't afford it right now, and your rep didn't go over all the details and I called her every single day for 7 days in a row and leaving her messages. She never called me back.

Stay away from this company. The alarm goes on but delays are 12 minutes. By the time they notify you, the thief has long gone. And they will tell you the system has something wrong & charge you for service, but they are not responsible for the installation since the authorized dealer did the job. But the dealer represents them! Can you believe that? Stay away or you'll regret it.

On January 3 of this year, we had a home protection service installed. We were misled about a couple of things. I called the company and was told there was no way to get out of this mess. We, my husband and I, cannot afford this at this time. We have had some extenuating circumstances arise, of a personal nature, and simply cannot afford this at this time. I suppose I will have to contact a lawyer to get this matter settled. My husband and I are both retired and on a fixed income, which does not seem to affect these people! We were asked to recommend names of friends who might be interested. This would help us get a discount. I would not recommend this system to an enemy, let alone a friend.

I purchased the Home Security System from Guardian Protection Services back in 2008; at the time, the deal I got was the best in the market. I was guaranteed to have the cheapest price on this deal, but everything changed, and 2 years later, I see myself stuck with a monthly fee of $35.91 for another 3 years, when other companies are offering monitoring fee of $8.95/monthly with a very cheap installation fees, compared to the $426 I paid for the one I got through Guardian Protection Services. The Customer Service reps will not help you in anyway to keep current customers. Once they get your signature on their contract, you are doom for the life of your contract. I am paying almost 400% monthly compared with someone that has services with homesecuritystore that is charging $8.95/per month.

In December 2005, I purchased a home located at 34 Meadow Lane, Newark, DE 19713. I set up a contract with Guardian security to install a monitored alarm system in my new home. I understood that the cost of the alarm system would be free but conditional upon keeping the alarm monitored for a 36-month period. Payments were deducted from my checking account each month. After a few months, my wife and I decided that we didn't like the neighborhood, and we put the house up for sale. In November 2006, we sold our house in Delaware and moved to Maryland. We understood that we would still owe Guardian for the remaining 25 monthly fees of $29.95. However, Guardian customer service stated that as long as we used them at our new home, we would be within the terms of our contract.

We signed up for the system understanding that the system was mobile. We move often due to work. The system is not mobile. That was obvious after the install. We could not terminate a 5 year contract. The sales rep was very misleading. We moved to another state. We are stuck paying $25 per month for another 4 years! If we transfer the service they add another 3 years to the service. None of this was explained to us. We told the sales rep that we move. He said "Oh that’s okay; people do it all the time. The system is mobile, very easy." We thought it was the end all answer. What a scam! Very misleading! Beware! We lived in a house for 1 year. Now I have to pay for 5 years for a system I cannot use. The intent was to move the system I had paid for from house to house. I am hurt because I was taken!

I started service with Guardian and I asked the salesperson at the start, "what happens if we move within the contract?" and I was told it would be transferred or cancelled in the event of relocation. I knew that I would be relocating in less than 3 years. I would not have started something if this was the case. Now, if the buyer doesn't want to transfer the service or we don't move to a location that we can use the service, we are responsible for the remaining 22 months. Obviously, they were dishonest sales people. I asked if we could compromise on the remainder and she just kept repeating the same options with no emotion. Even if I transfer the service, why would I trust this company? The equipment installed originally had to be reattached several times because it was just glued to the doorway. I should have known!

I signed up with Guardian in 2005 when I purchased my home. The keypad was already in the house, so I signed up for the monitoring. The tech scratched out the 5-year contract stipulation and made it 3 years. So for 3 years, I dealt with false alarms and unnecessary service calls!

Back in November of 2008, I posted my feelings toward Guardian regarding a contract that I feel I was tricked into. Since then my husband contacted their headquarters via e-mail, and expressed his feelings toward the way this contract was handled. Surprisingly, he was contacted by someone from corporate and they agreed to let us out of the contract with a payment of $346.08 (12 monthly payments of $28.84). We accepted this offer. I am not sure if this will help anyone, but just wanted to let everyone know how my situation was remedied.

We signed with Guardian Protective Services when we bought our new house. When we signed with them, they told us that after 5 years we own the equipment and we can cancel the service afterwards. After 6 years, I called to cancel the service. They told me I couldn't not cancel the service without paying a $1300 penalty fee. They said there was a clause in the agreement that says there is an automatic renewal at the end of the 5 years. We were never told about this when we signed up with Guardian.

My alarm malfunctioned on Christmas Day 2008. A Guardian operator called and notified me that we had a breach. I explained to the operator that the alarm was just sounding. She gave me a few codes to try and they DID not work. I asked if they could give me technical help. The operator informed me they had no technical assistance because of the holiday. After about a half hour of this alarm sounding, I cut the wire to the alarm. 40-60 minutes later, someone called to help me, it was too late. Now, Guardian is trying to charge me $70.00 to repair the alarm. They told me if I DID not pay this bill, they were going to send it to collections. I have extremely good credit and I pay the bills on time. This charge is completely unfair.

We purchased an alarm systems thru D. ** last November. We were robbed two weeks ago. We found out that when we set our alarm and it was set off by accident that no one called nor DID the police come. I have been sending checks to Guardian and they have been cashing them. I called them 12/19/08 to find out they are no longer monitoring us. Isi was and they said they sent us a letter about the change. No they didn't. I have looked and looked for the letter.

I purchased a Guardian System for my mobile home. When I met with the salesperson, I told him I might be moving in 6 months, and was that a problem since there was a long term contract involved. He said no. As it turned out, I did sell the house and purchased an RV. I called to terminate service and was told that I had to pay the full term of the contract. I explained what the sales person said and was told he meant there was no problem in that I could transfer the system to my new house. I explained I was moving into an RV and was told they didn't service RVs. My other option was to get the new homeowners to take over the contract. They had no interest and I am now being harassed by a collection agency for $2,000. Guardian said they sent me an offer to settle by email for $00. I never saw it. Because I didn't respond they withdrew the offer. I am a veteran, living on a modest social security with no money in the bank. I will file bankruptcy before paying these money grubbing, lying sobs.

We signed up 3 locations with Guardian. They messed up the first one completely. We found this out as they were installing the second location. Fortunately, we were within the 3 day cancellation period mandated by the State of Maryland. According to their paperwork, they had 20 days to pick up the equipment or it became our property. They contacted me 45 days later and said I owed them $1700. They stated that they did not care about the paperwork for cancellation nor Maryland State law. They expect us to pay for the equipment. Note that the installer left behind the box for the key fob unit. I Googled the brand and model. The HIGHEST price I could find was $29.95. Guardian priced it at $150.00 retail value. They are simply misleading and are basically ripping people off. We are expected to pay nearly $2,000 for equipment they abandoned under their paperwork and Maryland State law. We are being continually harassed by these people.

My wife and I are struggling to meet our monthly bills. I called Guardian to ask to cancel my service and they told me I had a 5-year contract. I explained that we are struggling to meet our bills and I was calling them in advance of defaulting on the payment. Steve, the first rep I spoke to, told me he could not do anything for me that I signed the contract. I told him I thought it was crap because these are extenuating circumstances and a year and a half ago when I signed the contract things were different for me. I know he was saying what he is told to say, so I asked for a supervisor.

My husband had a 5 year contract with guardian. About 5 months ago we decided to upgrade our system to a wireless one (not with guardian). At that time, our contract with guardian had not yet expired, so we continued to pay until the contract was fulfilled. We contacted guardian to cancel the service and was told that because we did not notify them in writing within 30 days of the expiration, we were automatically signed up for an additional 5 years. I would think that a reminder notice about the terms of agreement for a contract this long would only be fair. This is outrageous. Even cell phone companies, who are some of the most underhanded people, do not hold you to the terms of your initial contract length. Guardian service is so antiquated that the only way they can retain customers is to trick them into the service. Someone please tell me if I have any recourse. I am now paying for 2 systems.

I decide to go with a different protection service which was wireless and, once I got everything in place, I called Guardian Protection services to terminate my contract. I was told that I was entered into a 5-year contract. No one called and asked me if I wanted this contract. They said as long as you didn't call and complain, they assume that everything was fine. They do not have a termination section and I was told the only way to get out of the contract was to pay it in full. I feel that there should be some way that with All the complaints I've read about we should be able to start a class action lawsuit. They've taken advantage of the military also. Myself being retire military, I've been trying to get the word out to all my friends. I moved into my new home in Jan. 2002 and originally had them wire my home for the security and internet connection.

Guardian Protection had me in a 5-year contract (must be insecure with their products to have a contract that long) and they sold me a motion sensor telling me my cats would not set it off. They do at 4 am every night! I stopped setting it 2 years ago and still am paying $33.94 a month. I called to ask them to let me out a few months early and they said no and tried to sell me more stuff. They will not even come out to change my batteries without charging me a $25.00 fee and the price of the batteries. If you are thinking of going with these guys, RUN, RUN FAST to someone else. Hey Guardian, I warned you I have a big mouth. I am going out now to take down your sign that you put in my yard 4 1/2 yrs ago. I will no longer advertise for you since you have done nothing for me. Money down the drain.

i purchased a new home with ryan homes. they reffered me to guardian protection services to pre wire my home for security, cable, computers etc. i contracted for about 20,000 worth of equipment. it took the company about 6 weeks before the could get it operational. they then installed three boxes to the wall in the closet despite fact all compenents were to be in recessed panel. when i complained i was told i was being extreme for asking the equipment to be recessed in the wall as shown in the showroom and the model home. they now claim i requested this which i did not . further they could not get their wireless acess point to work until i bought a 50 d0llar router from a computer store. they had to remove the 350 dollar router .. or so i was told it was 350 dollars. i had to get the builder involved to do what is contracted for.

In June of 2005 we bought a house on road on Rebecca Drive in Alexandria, VA, and soon got a call from Guardian Protection Services saying that the previous owners still had 29 months left on their contract for the alarm system. They represented to us this: if we wanted any alarm service we would have to fulfill the previous owners' contract for 29 more months and that we'd have to use Guardian.

I initially purchased my Guardian Home System as a special offered in conjunction with Howard Hanna Reality. At the time I was advised that it was 24.95 per month, and for an additional 5.00 I would get a service contract. I specifically asked if the contract could be canceled if it was not satisfactory and was advised by Ryan the sales representative yes. I was later informed by the technician that this was not the case after the system was installed, and that I was now indebted to Guardian for the next 5 years.

I contacted the company about programming my security system. I was informed that I would have to pay for one year of monitoring service in order to get a pass code so I could set the alarm on my already installed security system. I agreed and fulfilled the contract. Now they are charging me $75 to keep the code. Although it states in the contract that they own the programming of the security system, they never informed me of the fee that would be charged. The sales representative knew exactly what I was looking to do. I clearly stated that I just wanted to use the alarm locally and did not want the monitoring service but agreed to pay the $25 a month for a year in order to get the code. I was misled and misinformed. I will never do business with this company again and will make every effort to tell everyone I can about this company and how they do business.

When I moved into my current home 2 years ago, the previous owners had service Guardian Protection Services for the home alarm system. They had installed it on a special Guardian was running at the time, where they received the system and installation free if they signed a 2 year contract. They had purchased (and paid in full)a 2 year contract that was then transferred to me. Upon moving into my home, I called Guardian to have the contract transferred into my name and PIN #. They came out and programmed it with my pin #, and I signed a contract for the remainder of the 2 years. I decided I did not want to continue to have them monitor my alarm after my contract was up in October '00, so I called them and told them I was not interested in renewing my contract.