Guardian Protection Reviews

I was happy with Guardian Protection at first, but after I got to use the alarm system, I’m not really that happy anymore. I'm just tolerating it. The reason was the young man programmed one of the doors wrong. He programmed it saying that it was a basement even though it’s the garage door. The two other systems that I had before always said garage. I don’t have a basement in my home. Also, the volume of the machine is not loud enough for me to even hear it on the top level so the only way I would actually hear it say what room it is or what door is open is that I have to be downstairs. I can’t hear it from my bedroom, and I’m not happy with that. I’ve got to figure out how I can add some type of speaker on the alarm so that I can hear it. I’m just glad I didn’t take it to six years. I set it to three years and it's probably three years is too long. I’m very disgusted with Guardian.

Seth was awesome! He worked very hard for many hours to get the fairly elaborate alarm system set up. He was determined to get the job done. Thanks!

I had ADT before then a salesperson showed up at my door and came in the house. He started talking about Guardian Protection Services and said that it was digital, and before I even knew it, he had me sign all these papers. He was very friendly, however, I felt like he tricked me in a way, and I told him that. He also charged me $10 more. Then the installation team came and put it in. Since I already had ADT, I knew how to use the system. The only thing was that he didn’t give me any new remotes. He left the ones here from ADT.

The service of Guardian Protection is A+. A friend of mine told me about them. Their rep is knowledgeable and showed me how to do everything and explained it pretty well. If somebody needs a security system, I recommend Guardian.

A Guardian rep came to our door and he was nice and talked us into it. We got a security service package and we could do it with the phone. The installation team was good and cleaned up after themselves. The service has been fine so far and it has been a very good experience.

The house we got from my wife’s uncle or aunt already has Guardian so I want to keep it there. We're happy with the security alarm and I am very satisfied with their service. My wife always talks to their team and I like that they are always courteous when they call. I already recommended them to somebody.

I was talking with a guy about opening an account with ADT where he worked at the time and he switched to Guardian so I went along with him. I have security, the front door camera and the smoke alarm. It's simple and so far I'm very satisfied. When the installation team came, I wasn't home but my granddaughter was and they explained how to use it to her quite well. Then she explained it to me when I got home. It's been great and I've recommended it to a couple more people.

Guardian Protection Services has been very good so far. The sales rep did a good job and the installer finished when he said he would. I’m happy and very satisfied.

I’ve had Guardian for a year or so at my old place so I had them moved over here. It was good at the old place and it’s the same thing so I’m happy and I feel safe. The installer came up from West Virginia and my daughter and I were talking with him. He was a really nice guy.

I changed the surveillance system from land line to cell phone. I cannot afford paying the monthly fee anymore. I called to cancel the service and found that I had entered a 60-month contract. I knew that the monthly fee would go up with the new system, but I was never informed verbally of the 60-month contract, nor of the lack of a (sensible) termination fee. I am now trapped by Guardian Protection, who agreed to lower the contract by 20 months, without changing the monthly fee. Instead of having to pay for 56 more months, I now have to pay for 36 months.

The package that we got from Guardian Protection includes the monitoring of wireless and the wired devices like motion sensors, windows, and doors. Comes with the cell but no cameras. So far it’s fine but I’ve only had it for about a month. Their sales rep was good and the installers were knowledgeable about the product. They replaced the panel and rewired everything into the new panel.

Excellent service. The technician was very friendly and conscious about our requirements. Took the time to offer items my wife and I did not think of (smoke detectors which tied into the system). Took the time to ensure we understood how to use and program the unit as well.

We got Guardian's 24-7 security system. The service was all good except for one thing. We were having a house built and we have a motion sensor right by the front door. Our sales rep said it would not pick up anything under 85 pounds. We told her we had a dog but it sets it off every time with the dog so the motion sensor is useless to us because we can’t leave it on when our dog is around. We would have picked a different package without that if we had known. We’ve just moved into the house about a week or two and so far so good except for that motion detector. Overall, they were professional, courteous and their installation team was awesome. They showed us exactly how the system works.

We got the security system from Guardian Protection Services. We also have the life alert that came with the system and it has fire, ambulance and police buttons. My husband is ill so the alert button is the most important thing when he's here by himself. I called it the "I fall and can't get up button". Their staff was very pleasant, nice, knowledgeable on all that he was doing. He took some time in finding a non-hot switch that he could use because all our first switches in each room are plug-ins or hot switches. He had to jerry-rig around and go towards the other side of the room to get to the non-hot switch, but found one and got us hooked up. Then we had a problem with the phone but he found the problem and fixed it, and there's been no problem with the phone service since then. However, he was supposed to email to us something but we haven't received it yet and it's been over a week since he put the system in. Overall, they're helpful.

I went to buy a house. It was built brand new and they offered Guardian Protection Services. I got the surround system, full home security, flat panel installation behind the wall so that way we can plug our HDMI directly into the wall from the TV, and security system. The system looks basic but yet advanced. It’s easy to interact with but has all the features that I need. So far, the service itself is awesome. Their reps are easy to contact, too. However, the installation was a little bit not that easy and there was a few miscommunication during the process. They put it in the wrong location and they never came back to fix it. But the guy who came to do the final install made up for all of that because he was knowledgeable. He showed me everything and took his time. Overall, I'm satisfied.

Could have been more concise about the system and its operation. Needed more about system in general.

We live in a mobile home and the package that we bought from Guardian Protection included the one that if anybody tries to break in, it's gonna send it off to the sheriff's department right then. We have the one for the front door and also the window. I love the service guy of Guardian. He was fantastic. He had a lot of problems trying to get them to do something through his tablet. He was new but not new as far as handling technical stuff. He’s very good and he’s the one that told us about getting that $5 a month extra for the warranty on the products in case we have to have a serviceman come out. He took over this other guy’s route or his area and he lives out of Spring so I told them to have him call me so I could tell him where’s the quickest way to get here. He also explained the emergency alert code.

John who came in and set up our service and explained it was very helpful. He took his time. I appreciate it.

No response for issues. There is not enough space to put the comments. I have several issues that I cannot even get Guardian to respond to me with. If anyone that can read this can actually get the Charlotte branch to help, please contact me. Love to send you the email.

I moved to a new home two weeks ago and after being with Guardian for three years, they are making me wait one month or longer to transfer service to my new address. Their rude customer service associates constantly disconnect calls, give us countless excuses and their managers promise us calls back with a "sooner installation appointment" that we never get. The staff over their call centers in Pennsylvania (their headquarters) and in Phoenix, Arizona could use some training in effective customer service skills as they all stink! In fact, the only good thing this company is good at is at reminding us we are stuck in a contract with them and to fire them will cost us over $700 with "buyout discount." Meanwhile, my family and I have been left in a new, isolated construction site without the alarm system and the peace of mind we need! If safety is a priority for you and your family do NOT sign any contract with this phony, so-called "security company"!!!

Guardian Home Protection Services is the worst home protection company out there! Their sales man, Lloyd, came into my new home and took advantage of the fact that I was extremely busy and friendly to him. He lied straight to my face, telling me I was NOT LOCKED into any contract at all. Well, it's been three months and because their technology frequently fails and is more of a headache than a help, I went to cancel only to find that I am locked in for FIVE YEARS!! That man stood in my new home and said, "Nope, no locked in! Nothing!" And I believed him unfortunately. I have never witnessed such sneaky business practices. After reading multiple reviews, it appears that I am not the only one to be swindled by Guardian Home Protection Services.

I got Guardian Protection Services' app, medical alert fob and a couple of key fobs. I had a problem with their price though. The guy that I talked to originally quoted me one price, then they took more money out of my account. I still haven't got that and I am curious to see what's going to happen when the bill comes out this month. Overall, the service is good and I like the way it worked. Their installer has done a good job. He re-used some of the sensors that I already have. My wife didn't like it but she thought the remote is fine. I still haven't gotten my certificate for the insurance though.

My system was installed less than 2 weeks ago. Two nights ago my family was woken up by beeping every few minutes, the alarm was not set. There is a sensor malfunction on one of the window contacts. I acknowledged it on the panel and it stopped. The next morning I received a call from Guardian and the beeping had started again already around the same time. She walked me thru how to stop the beeping and explained I would need a technician to come out but no appointments available for a full week. Later that day while I wasn't home the beeping started again while kids were home but I wasn't. I called Guardian again and this time it was explained that it would continue to go off every 6 to 8 hours until repaired! He also suggested "timing" silencing the beeps to bedtime so it wouldn't wake us up... So let the beeping go on for hours so that I can silence it right at bedtime. I said this was not acceptable and I needed a better solution.

Our contract with ADT was almost up and the whole system I'm on was like phone line or 2G. It was obsolete so it's time to update it. My house is small and one glass shatter sensor is all I need to set off the entire house in case it goes off. I don't need motion sensors because I have animals in the house and I don't want those going off when they're moving about when we're not home. With Guardian Protection Services, our package included the window sensors, glass sensor, and the touchscreen device panel itself, which is ugly. I thought it was funny when my wife mentioned it's the touch screen. It looked like a baby toy, huge thing with a teeny-tiny touchscreen. I still like to have the weird alarm sound things on the side, so I guess that's why they went with the smaller screen. The service is pretty good so far. I liked the British lady that tells me what doors or windows are open.

This system I have at home from Guardian Protection Services works and the monthly cost is really good. I've had it for six months and I don't have a regular phone line, so I have the 3G connection over the cell phone which I can turn it off when I'm not at home. The salesperson who showed up at my home was easy to deal with and then the installer took care of everything. He had some trouble with the signal for the radio, but he stayed until the end. I like the system especially the new one that they installed in the business. It's easy to use, especially at night. Overall, I had a great service from them. We don't even notice it's there, but we can count on it all the time.

Every time I cook the fire alarm goes off. Guardian finally agreed to send someone out to my house to move the fire alarm - still didn't work every time I cook the fire alarm goes off. Finally this weekend going off twice they offered to send someone out to my house and they replace the fire alarm. Still goes off today for a total of four times the fire alarm has gone off. Guardian Protection tells me that sometimes it goes off because if the door is open and it detects heat from outside or if the shower doors open it detects the smoke from the heat from the shower. He also told me that if I'm going to cook I need to call them beforehand and let them know to disregard the fire alarm so it won't turn on. They don't want to help me.

Not pleased with the equipment Guardian offers. They seem to be stuck in the 90's. The NEW touchscreen keypad they're offering is the one I had with Monitronics ages ago. LOL! They're way behind in technology compared to VIVINT (who I will be going to as soon as I can). But the technician Chris ** was awesome!!! He made the whole ordeal worthwhile. I would be totally disgruntled and giving 1 star if it wasn't for him. Thanks for turning a horrible situation into a palatable one Chris.

The service tech has been to my home 5 times. Two of the times, he did not bring the necessary parts. This time (5th) visit, he brought the wrong part. When I called, I received an apology, and was assured that the problem would be corrected. He then proceeded to activate my alarm 12 times before he realized that the two way speaker was malfunctioning. He is in the process of changing that part (over three hours and still not finished). There is a lack of professionalism and a respect of your time. The worst company that I have done business with.

My husband had lots of falls and if I have to leave for anything, it would be helpful if he could reach the fire department to come and get him off the floor because he couldn't if he fell. So we got a medical alert device with the key fob and a thing around the neck button. Another thing is that my daughter is already a widow and her house got broken into so she needs this device. The guy that came out to sign us up needed more training. My husband and I own two houses on this street, and when we signed up the phone numbers for one house were put on for the other one. He was in a hurry that he left me in doubt about several things. He also didn't leave a physical contract with me, so I didn't have any contact numbers to make corrections on the confusion with the phone numbers.

We heard about Guardian because we were going door to door and we liked the system. We wanted the feature that we can control the garage door and set it if we were not around. We liked it because it was wireless. However, the upstairs bathroom sensor is not working and we were unable to set the password. But it was a good experience and I'd recommend them.

I've purchased a service package from Guardian which includes two panels and a motion detector. It was my husband's decision that we needed those. I've had great interactions with their staff. I'd recommend them.

Fast, friendly, informative, helpful, went through the system several times so would know how to turn on/off, how to send silent alarm (if had to), was mindful of cats (not letting them out while working at doors). We were very happy with speed and pleasant atmosphere in which work was done.

Guardian charges me an unfair cancellation fee in amount of $750. I am looking for the legal service currently to protect myself from the completely unfair Guardian cancellation fee. Please see the brief as below. If you have met the similar situation, please contact me. Let's fight for our rights together. A Guardian sales agent in Texas (TX) reached us early and persuaded us to use their service. We finally agreed to use their service mainly because the default home security system installed in our home in TX by the builder is a Guardian system.

I got a camera, a key fob, a panel, a sign, and the alarms from Guardian. I got the sign and stickers yesterday. I needed these security features because of the neighborhood I live in. Guardian's service has been fine so far. The installers were great. I always befriend these guys that do this kind of thing. You connect with someone, mention something, and then you found out that your son and the installer were at the same camp. It's crazy stuff, but that's because I talk a lot. Overall, they were friendly and knowledgeable, and it's a pleasurable experience.

Just wanted to say THANK YOU to Jermoy for helping us set up our home security system the same day as his visit. Our family feels very safe and we are completely satisfied with the whole process. Even the installers were very nice and professional. They made sure all our questions were answered before they left. Will recommend to all our family and friends. Thanks again!!

A rep from Guardian stopped by my house, and because I had ADT, I was under the assumption that he was an ADT person. He did not identify himself to Guardian until after he was in the position of having me sign up. At first, he said he needed to look at my system to make sure the batteries are charged and everything was working okay, so I thought he was an ADT rep. When he came in, he said that I don’t have a battery backup and since I have a promotional house, I should have gotten something, which he is going to give to me, and I thought if I was supposed to have it, then I should have it.

Guardian's service does what it’s supposed to do, so we like it better than the last people we had. When we called our previous security provider, we found out they were taking our money but we had no service. With Guardian, they explained the service really well to us and they did good work. At least I know a little bit more about this now than I did before.

I got Guardian's security system, and so far, I'm satisfied. The sales rep was very informative and I didn't have any problems with him. I didn't have to ask him anything since he told me everything I needed to know. The installation people took care of their business. They explained the way it worked to me, and made sure that I understood what they were saying and how it worked. They bid me a good evening and left.

I got a Guardian service package which includes the alarm system for the house, the front and back door protection, and the carbon monoxide alarm. There's a lot going on in my neighborhood, so the package was a good deal for me to get and I’m very satisfied with the service so far. The guy who came and told us about Guardian said he had given the package that includes the carbon monoxide alarm to someone else and a couple of days later after they got it, they had a gas leak and he was glad he gave them that package because if not they could have died. Yesterday, I actually had some carbon monoxide leaking. Guardian called me right away and the fire department came in. It’s a great service to have.

A rep from Guardian Protection Services whom we've known for a lot of years had Guardian's alarm in their house too so we decided to go with them as well. Their sales reps did a good job in explaining to me everything and answering all my questions. They showed me what I'm supposed to do when something happens. They have all the numbers I need to use for the fire department, for the police etc. The installer did a really good job. He installed it quickly and showed me how he installed it and how to use it. I'm really happy and satisfied with the system and feel so secure now.

Our technician was very professional and qualified to do an awesome job installing our system and keeping his promise.

A lady who's been like my stepsister for 20 years was doing business with Guardian and she recommended me to them. Without asking a whole lot of questions, the sales reps answered all the questions and curiosities that I had and made sure that I was pleased with the service that they were providing and all the explanations they gave me. The technicians showed up half an hour earlier than they were supposed to, which they were very welcome, and showed us how the system worked. It was A through Z. The police, fire, and 911 services are all on the panel and I can use it should I ever need them. I just hope I never have to use the service. If Guardian's response is going to be as good as the service I've had up to this point, I won't have to worry about a thing. The service has been A1 all around.

I am very happy with Guardian and how pleasant they are and quick to get the system in and connected. I highly recommend them.

I had ADT and right after I canceled it, Guardian called me. The main reason why I changed was the wireless because if somebody goes to break in, it doesn't do me any good if they can cut my wires. The salesperson was very knowledgeable and nice. The installation team were also very nice and I couldn't ask for anybody better. The only thing is I had to have them come out which they're going to in a couple of days and put my new keypad on because one of the numbers don't works but I have to keep punching the same number about six times before it actually goes on. I was supposed to get a sign for the lawn which I haven't gotten. Other than that, everything is fine and I'm very happy with the service so far.

The security, medical alert, and fire alarm were all included in the little box from Guardian Protection Services. But I need a book. I spoke with their guy Austin several times and he was supposed to come, but didn’t. He said a technician would, but he never did. Then a lady called me from customer service and said they were going to come today from 10:00 to 12:00 and explain about the whole phase of the system to me since their installer didn’t really explain much to me. For example, one little button that says “house” has been flickering since yesterday and I don’t know how to turn it off. I tried but couldn't. All these things seem to be just one issue but I don’t understand it. I need someone to say that they're coming.

In the beginning, the guys from Guardian Protection were really nice. The sales representatives were friendly and pretty good. The installation team showed me how to use the app and everything. The workers were really decent people and I like them because they answered any question. But when I tried to use the application, there was a big X on it and they told me maybe because it's a holiday. They said to wait for a day or two.

One of Guardian Protection Services reps came in the neighborhood. I purchased a service package that includes the basics and the fire detector. The sales rep was very knowledgeable and informative. He was able to answer all the questions I had. The installation team was good as well. They cleaned up after themselves, vacuumed behind wherever they worked, showed me everything I needed to know about it and helped me install it on my phone. It was very simple, easy and fast. Everything was same day and I didn't have to move anything.

My Guardian system is working to the degree that I know and understand it. At this point in time, I just had the normal in and out and so far, I enjoy that I have the voice reception when I come in and when I open the door. The sales reps didn’t necessarily explain the service levels. They gave me the option of deciding whether or not I want to go to another step and deal with the phone situation where I can go online and check, close and open the door. I told them I’m not really interested in that right now. I’m not that trustworthy of the smartphone. The system may be good but I’m not ready to go there just yet. I like the basic security and that’s as far as I will go for the time being. The installer showed me how to use the product, cleaned up after himself and gave me the booklet and the manual. I didn't remember all the things he said but I have my monitoring key and that’s what I’m using.

I've been having issues with the people that were doing the installation of the alarm and the pricing of the services. I'm a little bit confused because the sales rep said that one company was doing the installation and the monitoring was a different company and gave me two different phone numbers. However, everything seems to be with the installer, so I don't know if it is the same person or if there are two different companies indeed. Aside from that, I'm going to be linked to them for five years which will cost me a lot of money since I rushed into doing it and I could've gotten the same thing for less somewhere else. So overall, I'm frustrated with the experience and I think changing to Guardian was a mistake.

I have the security monitoring package from Guardian Protection Services. I have a motion detector and window and door sensors in my house. So far so good. Their people were friendly as they should be but they were also genuine like speaking from their own experiences with alarm systems and whatnot. It doesn't get any better than that. Marco, their sales representative, was knowledgeable. Everything was pretty clear with him. I got confirmation with the company as far as the installation and what the fees would be. The installation guy showed me how to use their product and it was pretty simple. Overall, it was great.

I had some other kind of security before then they switched me over to Guardian Protection Services and I'm very pleased with everything. When I open the door, it buzzes there that a door is open and if there's a tornado in the area, it will go off. However, there are a few things that I'd like to get straightened up like when somebody is supposed to come here, they don't come, and I got a camera that shows my driveway which doesn't work.

A guy from Guardian Protection Services came to my door and was really nice, very personable and knowledgeable. I went ahead and signed up before I found out how much the service cost. An installer came and then a little while later, another person joined him. Eventually, a third person came as well, but he was just maybe on standby because he just sat down in my living room and played with my dog while the other two were doing things. I had all these people in my house for six hours, from afternoon until the evening, and the system still wasn't installed right. It was frustrating. I also wasn't shown how to use the system until the next day when another person came in to complete the installation because it wasn't working.

The technician came to my house. Said it would be a 2 hour install at MOST! 8 hours later he finally finished! Drilled an in needed hole in my wall and left an outlet disassembled in one of my bedrooms! And then when he left my system lost power and when I called customer service they told me that it would be a week before it could get fixed! I am very disappointed in this experience! I will be exploring other options for my home security needs.

The technicians were courteous and knowledgeable. I have tried to contact the technician on the phone number that was left with me, but have been unable to locate him. I am still awaiting instructions on how to arm/disarm my system from my cell phone. Please respond.

I had the best experience with this company I have ever had. The salesman Chris ** is the best salesman I have ever seen. He knew everything about his systems, answered all my questions, and went out of his way to make me comfortable and aware of everything they had to offer, how it worked, etc. Dario and Norman were my installers and they were very good. They corrected some problems that were from the other company I had been using and made sure I fully understood how everything worked and what I needed to do in any case. I would recommend this company to anyone that wants a good security company and feel safe about having one.

Our neighbor was getting their Guardian Protection Services hooked up and so we asked him a bit about it to see if Guardian can give us a better deal, and they did so we cancelled Monitronics. We purchased the doorbell camera in and there’s a camera inside. We also have a help button for my mom because she has a major health problem--two percent lungs. There were times that I am not here and she’s fallen before. So they gave us one that she wears around her neck where she can press the button if she falls.

So far, I'm happy with Guardian's services. The installation guys did a good job. I was with Monitronics for four years, but the equipment we had wasn't up to date like some of the stuff that Guardian offered. I wrote a letter to Monitronics saying that I was canceling, and they told me I owed them $975 whereas the first person said I qualified for it even though I was in a contract. They're supposed to be mailing out some kind of billing with the contract, and Guardian told me they'll mail it to them and they would take care of it. That's the only problem we had.

The Guardian Protection Security were in the neighborhood then they came to the door. I was very happy that they did because I found out my security system I thought was working wasn't. Then I got their service package that included the alarm features. The sales representatives were very courteous and they explained it all to me. Also, the installation team was very mannerly, friendly, and nice. They cleaned up after themselves. The experience has been good and I would recommend them. However, I’m trying to get them to come and bring me three more of the fobs to program them in. They were supposed to have been here some time and they haven’t come yet.

There was a guy that came to the door and talked to us about Guardian Protection Services. We got a package that included the security and thermostat features. We were told that somebody was gonna come and he would come back the very next day at 2:00 to put in the sensor for the garage door. It was a no show so we had to call. Then someone came to put the thermostat in and he thought he would be able to do the garage door but then he said that he's late to another job and that he's sorry. It's been a few times that we thought this thing was going to happen and it hasn't. I called the customer service and she's set up an appointment for next week.

A friend of my husband is a salesman for Guardian Protection Services. Everything was great with him. He was friendly, honest and he addressed all my concerns. I asked him his opinion about putting contacts in certain places. We got the security and the smoke alarm. The installer was great too. He was prompt and super quick. He explained everything nice and easy and answered all our questions. Everything’s been fantastic with Guardian Protection Services. I love it. I wanted an alarm for a really long time, and the experience was exciting and awesome.

I’ve had Guardian Protection Services for a while and I’m pretty well pleased right now. The sales rep and the installers were professional. Overall, everything is fine.

In my own opinion, getting Guardian as my alarm company was the best choice I made. I got two motion sensors, a glass breaking sensor and front and back door sensors. I'm satisfied with it. I like the idea where I can get on it from my phone. When I'm out of the car and I got groceries in my hand, I can disarm it. I also like that they give you notifications on when it goes off or if the power goes out. Any kind of movement in the house, they give me a notification through email. My sales rep was real friendly and he explained everything to me. The technician went over everything else with me and made sure I understood everything. He showed me how to use the device and its different features. Although my house got broken in twice, Guardian Protection Services makes me feel safer than ever.

Expectations not met (multiple appts needed). Instructions not clear. Had to make several calls. Still not complete. Products not delivered on time.

We had our protective service with Vivint and I didn't pay much attention to other companies. Then a guy from Guardian Protection Services came to the door. His company sounded like a good name for a protective service and I was ready to change so it worked out perfectly. I got a fire alarm from them. And since there was already a system in, the installation guy just changed the box on the wall and put in the batteries around on all of the doors so there were no problems with him. My satisfaction with their services so far is all good. I hear when a door has opened and it's with each door. It's good that it saves all the batteries and that it's now digital so I have no worries with it. They did a good job and I'm so glad they came. The installer and the salesperson were good.

I first heard about Guardian Protection Services from one of their salesmen in my neighborhood and I got the security package from them. Their rep was easy to contact, took the extra time to answer my questions, and had patience with me because we were doing a lot of things that time. Both my sales and the technician were great young men, but I’m having trouble with my camera right now.

We had ADT before. Guardian's sales rep came to our door. He was very good and informative. I switched to Guardian because of the smoke alarm and the fire alarm which we didn't have before. Working with the installation team went fine. We're very satisfied with the services of Guardian. Everything's been good so far.

We had a gentleman from Guardian Protection Services stop by a couple of weeks ago to discuss their services with us. We got their package with the fire alarm and the medical alert. Their installers came within about a half-hour afterward. Our system is relatively new and so far, it seems to be working fine. We haven’t had any problems. The only thing was I didn't like the swiftness and the pushiness of the sales people. I didn't like the idea that they used this house here as a promotion house. I told the man that we should have more time to discuss it among ourselves, but we couldn't and I had to make up my mind right then. I’m always hesitant when something like that happens because it's very leery. That’s not good business.

This may not be the correct place to share. I am trying to cancel the service but the AMP rep that sold it has denied that we spoke about me wanting to return the system and that he had canceled the contract. It is down to his word against mine. Isn't the customer supposed to be always right?

We had ADT and a very pleasant young man knocked on our door and talked with us about an upgrade. At that time, I didn't know it was Guardian, but they were gonna upgrade our system and give us a little more, so we switched. The installers were great. We had a good experience with them all the way around.

Upgrade to system. My installer Dave was great. He did a great job and he was genuinely a nice guy. Thanks Dave!

I had ADT and I needed an upgrade. Guardian Protection Services decided to do it for free. I have the "help by phone" and "can’t get up button" and also the fire alarm monitoring and the smoke detector. The rep was very nice, however, the rep indicated that they were going to cancel my ADT service and I don’t know whether they have or not. The rep also indicated that the price was not going to change, but in the contract it says that it can change at any time. Their installation guy was over two hours late and was a little less than extremely prepared. It took him a lot longer to do the install than I thought it should have. Nevertheless, the service has been fine so far.

I don't stay in a too good neighborhood and I wanted to be safer when I go out of town. I went with Guardian Protection Services and got sensor, one each on my two doors and on my window and an extra indoor camera. The sales representative who came was courteous. The installer was very knowledgeable of his work and very swift, did everything in 45 minutes and showed me how to work everything except he forgot to give me signs for my window and yard. I love the system and I'd recommend Guardian to a friend.

Representative and installer were both very professional. Installation was done very quickly. No clean up was needed on my part. All very professionally done.

People said that the property that we moved into has a lot of break-ins. So we wanted to make sure we have protection all around our house especially in a new home. A Guardian Protection agent came to my door and explained their service. The sales reps were good. The installer put things up improperly so the reps took it upon themselves to make sure they resolved the issue. They came into the house and fixed the problem. They went beyond to make sure that everything was good on our end and the system is working fine now. However, someone tried to call my credit when I didn’t authorize anybody because I know I didn’t give anybody my social security number. I’m not even sure why that was even necessary. They never explained that my credit will be called in order to get the service activated. That was the only disturbing part to me.

Never had a problem in the home we set up the systems in mainly because we never used. When we moved, however, it all went downhill. I was told to sign paperwork in my husband's name, which I would not do without his permission. Then they never forwarded our information to the people installing the system. Then, when we didn't receive a call from the install company, they wouldn't give me the number for them - Top Secret stuff! You expect me to allow people in my house and you won't give me their number? Really?

This neighborhood can be a little iffy so I signed up with Guardian Protection and got the remote and security and fire alarm in the service package. Dealing with their sales rep was very positive. The installation guy had to come back twice because my cable guy accidentally unhooked the security system. But it all went very well. I accidentally set if off the second night that it was active and got a call immediately from the police. So I’m satisfied with how responsive the system is. It was a very pleasant experience.

From my first phone call to Jonathan at account management through many more phone calls and questions to the installation of updated system by Mitch... FABULOUS service, patience and simply great people to work with!!!

I had a really bad experience when Guardian Protection Services started us on the program. They had the price down so we gave them the okay. We have a big house and my elderly mother falls in her bedroom a lot. Hence we ran a test - I yelled for help after I pushed a button, but there was no possible way it can be heard from the bedroom. So Jordan, the manager, said that we have to have two panels on the doors. The installer, Steven, however only installed one so I told him about the test we did. He agreed to put in two panels. Jordan told me though that another panel would cost almost $140, which is not what he promised when he sold me on the idea. I'm pretty upset about that and I'm very dissatisfied with Guardian.

Mark ** came to my home and evaluated what needed to be done. Jim ** came the following Monday and installed the system. I could not be more pleased with the results and the way I was treated by both men. They are to be commended. Gentlemen, professional and friendly. I have recommended these people to many in my neighborhood. Can't speak more highly. Very happy on my end.

I am very impressed with the guys that I have come in contact with. The representative Brandon was very professional and courteous. He not only stayed with me until the installers arrived, but came back the next day to do follow up to make sure I was please. The gentlemen that installed my alarm were very knowledgeable, fast, and showed me how the new system worked. So far I am very happy with my system.

I had Guardian in a prior home so we did the audio package with them again. I met with their sales rep who took me through what the basic package was, the options and the price. They installed the package when they were building the house, and so far, it's been working out fine.

I got flim-flammed by a company two years ago for a lower fee. They told me they would take care of the company I was with at the time. There was time remaining on that contract, and they lied to me and I ended up having to write them a check. I wanted to be rid of that outfit because they mistreated me and so I switched to Guardian. Guardian Protection has been good except they only have one sign. I live on a corner so I would have liked to have another sign at the back.

What website is specifically referenced by “you can log into the website?" Please provide the exact website URL. I HAVE NOT RECEIVED THIS REQUESTED INFORMATION! I have tried to “log in” and received the message that my email address did not match your records. Please help me correct this problem. I have not received this requested assistance!

A couple of my neighbors had been broken into and having a Guardian security system sounded like a good idea, plus I had a good discount on my homeowners' insurance. We did the fire and smoke alarms, and the touchscreen keypad, glass break alarm and the regular door alarms. The guy that installed the system was great. He had to come back twice cause we had weak cell signal, but he fixed that. He was very helpful and he explained everything to us. We've only had it for a week but I really like Guardian Protection so far and I'm very satisfied.

The sales rep from Skyline was really nice and explained everything to us. He asked us about the service that we already had because we had ADT and he gave us a better pitch and so we decided to go with them. We were satisfied before, but then we moved and it was a fiasco trying to get the new services installed. We had it scheduled and they kept rescheduling us on the day that we originally were supposed to be scheduled. And then they never told us that we needed to bring the old equipment. There was a lot of back and forth and a lot of calling. We were here for almost four days before we were able to get the system installed. It was supposed to be installed the same week that we moved. It was a big headache, but it was Skyline that we were having an issue with, not Guardian. The guy that came out did everything and was in and out, so it was painless once he got here.

We weren’t happy with our provider before so we tried Guardian Protection Services. Their installers were good. Their rep initially said that our bill won't go up and that we’d have the same bill all the time, $49.99. However, they charged us $53 now. So I’m waiting what our next bill will be.

The Guardian sales rep was really nice, polite, and explained everything. The guy who came out to install our system was very good and knew what he was doing. So far, everything’s worked out fine and we've had a really good experience.

We moved into a new house and knew the company that was previously monitoring it. We went through them and that got us to Guardian. We added a smoke detector and a glass break detector. They had to upgrade the board as well and all of it was an easy process. They were also very flexible with their time because I had to leave before they were done to go get my kids from school.

Tony who came to sell the package was very friendly, very knowledgeable. Josh who came 2 times for install was also extremely friendly and professional. Very much enjoyed working with both of them.

I got the panel and the medical system from Guardian. The sales rep and the guys who came out and installed the system were perfect. Guardian is good and I have told people about it.

I just moved here and have been thinking that I needed to get a home security service. Guardian Protection Services called me and the timing was just right. I got their security package which was installed yesterday. So far, so good. Their sales rep was great, too. He explained everything and it was very detailed. He also did the installation and did a very thorough job.

I just moved to a new area and I was interested in getting a system for extra protection and security. My dad recently got a system installed from Guardian Protection Services, so he referred them to me. Their rep was very thorough and descriptive as to what I was getting and how to operate all the equipment. He was prompt and he came when he said he was gonna come. So overall, they were fast, friendly and professional.

The Guardian installation team came out, installed everything and went all through the house looking for stuff. They were really friendly and nice. However, they said it's going to take five minutes or 15 minutes, but it took two to three hours - that didn't make me very happy.

I updated my security system which I've had for years and made it digital with Guardian Protection Services. The sales rep told me he was gonna refund the money that I paid for ADT but I'm not sure when that's gonna happen. He also explained that I would get billed on the 10th of June, then I got a call saying it will be at May, so I'm concerned about that. He obviously was just new on the job and had to call in and do everything over the phone with another person helping him. Otherwise, everything was fine.

Like the feel of knowing that help is just a button away.

I had a great experience with Guardian! Their sales representatives were friendly and helpful. The same goes for their installer who showed me how to use the system.

Shane ** = amazing! His presentation, his knowledge and his honest friendly approach was a breath of fresh air in a world full of terrible salespersons. The system installed and all the features are too many cool items to list. I like coming home knowing my house is protected and when I'm away I can actively monitor my house. The active voice system also lets me know if one of my children opens anything. It's like having an extra eye on them when you're doing the dishes or using the restroom. How cool is that? The only thing I'm upset about is that the previous alarm company I was using has not contacted me once about any issues with my alarm system even though it was completely removed right in front of their "monitoring" noses. Strange that a company so big basically sold me a useless system. I couldn't be happier with Guardian's system, their professionalism and the security I now have. Thank you!

I moved in 2012 and got Guardian Protection Services, and then I transferred the account to my new house. The original sales guy back in 2012 was great. We also had the medical alert system and we continued it. I'm very satisfied with the service so far.

Initial contact with representative was very cordial, complete, honest and thorough. Representative explained what Guardian was all about, and what installation was to be done. Contract fill-out was thoroughly explained and conducted very professionally. Installation was done quickly and accurately. Very pleased with being local and also less expensive than system previously in use. Contact information to representative and Guardian was thorough and complete. Very pleased, will recommend readily.

I fall on occasion so my daughter looked into Guardian Protection Services. Our package includes a medical alert system and the burglary alarm. It's the extensive one. However, it's too costly and it wasn't explained very well if there were different options. I could just use the medical alert. I don’t live in a neighborhood where a robbery is expected anyway. It can happen to anybody but I don’t need that kind of coverage. Their service didn't go quite as I had hoped. Other than that, the sales rep has been pleasant enough. Also, working with the installation team was fine. The alarm fell off the wall so they had to come back and redo it the next day. They also gave me a booklet to read, but it's a little bit rough to try to read it.

Guardian Protection Services was just fabulous. I decided to get the alarm system just to have the peace of mind with security and surround sound for the basement for the games and movies I bought. I thought it was a good thing to go with them versus always going with the big brands like CPR and ADT. Guardian's sales rep was great. He went through everything that was offered and it was pretty interesting. It made the overall experience great. My brother was here during installation and he told me everything went well. They explained everything, showed him how to use the alarm, and answered all of the questions he had. So, when my brother reiterated that information to me, it was just easy.

Guardian Protection Services came around door-to-door. The sales representative was all right but my husband thought he was the guy from ADT. He just said, “I’m here to give you a new alarm system.” But then once he told my husband that he was from a different alarm company, he didn’t care about him. One young man came to install and did his job well. We’re still getting used to it. It’s still a learning process but we’re getting it.

I explored three other companies about the medical pendant. And they were so expensive, I couldn't afford it. And with Guardian Protection, the medical pendant was included in with it, aside from the medical, the fire and the police. The young man that came here to our home was good and he helped us with getting comfortable with the system. He was very professional, he did a good job. We are satisfied with it. My wife already referred 20 people to the company. It will take some getting used to it. We were to get a certificate showing that we had installed a security system to get a discount on our homeowner's insurance. We have not yet received that, which my wife called the company for and I am going to fax a copy of it to our insurance company.

It seems to take more than one try to turn off the armed stay alarm. Please follow up.

We love the new system!

I am so impressed with the daily updates, letting me know that I am being monitored in an excellent manner. Each day I get an email stating the times I armed or disarmed my alarm system. Thank you for helping to keep me feeling safe and protected at all times.

The setup was not completed. The technician said he will return before the end of the week, not heard from them yet. The messages I get on my phone when sensor triggers with door opening is not consistent. Not working well at all. Disappointed.

We have our security system from Guardian Protection Services. Our home package includes the police, fire, and hospital alert systems. It's the same as what I had before. They just used the equipment and updated it. Their sales rep and installation team were all fine. I would recommend Guardian.

All around great customer service. I wish the price was more upfront. Being a seller myself, I understood the technique used and would have appreciated just knowing everything upfront. The technician was great, he was patient and had an all around great attitude. So far, the system is working great.

I'm very satisfied with the new alarm system and window and motion sensors that I got from Guardian. Their installer was resourceful and informative of the equipment.

We'd been thinking about getting a home protection service, so we got the basic system from Guardian and our experience with them was just okay. The installation took a little bit longer than what we were expecting. The tech was really great with explaining what he was doing and working on, but the regional manager rubbed me wrong because he had a chauvinistic attitude towards women. He went out of his way to ask me where my husband was so he could go shake his hand and say thank you.

Pleasant salesman and installers answered questions and helped us understand the system.

I'm 100% satisfied with Guardian's services. The initial sales guy George and the technician were all very nice and knowledgeable. The installation guy came back to put a cell booster and I didn’t even realize that they were going to do that. It's good that the security system they installed is connected to my cell phone where I don't have to have a home phone. It also came with a remote control where you could arm and disarm the system without having to get on the control panel. I haven't had any problems and we've been very happy. The transition from our old security system provider was easy and it's great for the money.

Very pleased with the customer service I received with the install.

There needs to be simple written directions for the usage of the system. Or maybe a follow-up appointment to go over questions and concerns of the homeowner. They will take all the time in the world to sell you on the product and then wham bam they're gone and you're left hoping you remember it all. Using the unit leaves you very anxious!!

I went to the Guardian Protection Services through the arranger that was offered from my builder. I got the motion sensors and glass break detectors. The sales rep and the installation team explained everything and answered all my questions. It's been a good experience, so far.

Guardian's sales reps and installers, as well as the service they've done were all good. I'm satisfied with them.

When I bought the house, Guardian Protection was offered to me. I got the basic package with some motion detectors. The devices are good, and the representatives were great. The technician who came to my home specified how the devices and showed me how the application works.

I learned about Guardian Protection Services from a friend of mine who works there. I then got a security package from them for my business. Their sales rep was really easy to talk to and gave good service. Installation was really easy, smooth, and professional. With Guardian, I like that I can just go online and manage all my users. The push notifications are organized so I can see when somebody punches out and forgets to punch in the log code. Overall, it's been a wonderful experience.

The former homeowner had Guardian and we just wanted to activate it and were carrying over service from the previous homeowner. The sales rep was very good. However, the first installation was delayed because of a call off but other than that it was great. So far, the service is good.

It's only been recently that I had Guardian Protection so it's been positive so far. The installer of my original system, who was linked to Guardian, called to tell me that my system needed to be updated because my current carrier was not going to update their system right away. It was complicated for me. I had them before and I've experienced a burglary, which I don't want that to happen again. The package I got includes door and window monitors, a couple of motion sensors, an image sensor, and a smoke alarm. Initially, my experience with them describing the system and installing it went very well. The installation guy was very good, positive and knowledgeable. He knew what he was doing which was a comfort and relief, given my past experience with other technicians. The sales representative, on the other hand, was very thorough in describing the system.

The package I got from Guardian Protection included monitoring and features alerting the police and fire departments. And I'm happy with the system. It works fine. Dealing with their sales rep and installation team has also been a good experience.

I had a security system before and Guardian gave me a couple of upgraded services. I got a motion, window, door and smoke detectors and a touchscreen. Their sales reps were terrific. They answered all my questions and gave me a lot of information. Furthermore, the installer was knowledgeable and informative. I was having wood floors put in the same day. It was a bit tricky but he worked around that with me. They're very professional and I'm satisfied with them.

The package that I got from Guardian Protection included the alarm system, the fire alarm, and the video surveillance features. Dealing with their sales rep was easy and he was able to show me how the system works.

I took over my mom's account. I have the alarm system, smoke detector, glass break, and windows and doors sensors. Just an hour and a half ago, a Guardian technician came to fix the door thing that wasn't leveled to the door. He went right to it when he'd seen the monitor pad and what he had to do so he fixed the problem. So far the service is good.

I heard about Guardian Protection through Security Force Incorporated. The service package we purchased included an alarm system, and the smoke, fire and motion detector. I'm very satisfied with the services so far. Somebody through SFI installed the system and everything went well and was explained and showed me exactly how to use it, so I'm definitely pleased.

I have the Guardian Protection medical and fire alert system, and feel a little bit more secure having them. The device is hanging around my neck. Their sales reps were good.

I have had Guardian Protective Services since 2003 and have paid every month since that time without thinking much of it. Lately my account went off for several minutes without callback from Guardian. Few weeks ago, I hired a handyman who worked in the house and erroneously set off the alarm. It rang for several minutes with no callback from Guardian. I set off the alarm and left it for several minutes - again with no callback from Guardian.

Brian my service man was such a gentleman - very nice. Called ahead and was right on time. :) Great job!!!

We just had our security system fixed the other day, and the person from Guardian Protection that came out here was very nice. We had features such as video surveillance, medical alert, fire alarm and more. I would recommend them.

My experience with Guardian has been good, however, I haven't had it for very long. Their sales rep was good, too - although they took a payment out already when it was supposed to come out ‘till the 10th of next month. The installers were also nice when they came. I also like that Guardian Services come out and service it once a year, while the other ones wouldn’t do anything.

I have the monitoring and the application with web-based controls on the phone from Guardian Protection. There's also an image camera that takes pictures and a motion detector. It was the totality of what I needed to secure the inside of my house. It's only been a few days, but so far it's pretty good and I'm happy. When the gentleman went over the product with me, he was thorough and detailed, and he gave me a good overview of what I was getting, what it was going to do for me and how essentially everything works. Then the technician came and helped with that. The installers were really thorough as well and quick. They knew what they were doing and they were courteous. It's all very good.

The Guardian rep was really polite and knew what he was talking about when he came over and talked to me about the upgrade. I got a new control box which is downstairs and it’s got an emergency button to call an ambulance, the fire department, and the police. It was a couple of dollars cheaper a month. The service guy knew exactly what to do when he came in to hook everything up. He did his job and showed me how to operate the controls. Everything went smoothly and I'm very well satisfied with what I got and how they put it in. They’re pleasant, easy to talk to, and top of their class in either installing or repping. I’m more satisfied now with Guardian than I was with my other one. I’d recommend them to people who are interested in getting a home security device.

I’m very satisfied and I'm loving Guardian Protection so far. The system will let us know that somebody’s opening or shutting a door, which comes in handy with my three-year-old. When I lock the doors and when we come or leave, we have the motion sensors that show us if somebody moves through the house. They also showed us how to use it. We had a keypad there that has all the telephone numbers of anybody that we need to reach, and it was very good and self-explanatory.

I decided to get Guardian after my best friend highly recommended them. My experience with James the sales was really good. He wasn't at all pushy, very informative and nice. The tech came out for installation. The home already had a security system so he was just connecting the system I guess. He spent 4 hours running up and down and in and out of the house. He failed to notice that there was a keypad on the second floor and almost installed one. He never left any yard signs or stickers. One keypad only gave me 10 seconds to exit and after trying to change it he said there was no way it could be changed. A few days later I noticed that the main box was in the garage. The garage does not have sensors and in my opinion not safe nor secure.

We have the regular monitoring included in our Guardian Protection service package, and we also have a feature with the garage door. Me and my wife always forget whether or not we closed the garage whenever we leave the house, so having this feature available on our phones definitely makes it easier for us to be able to check and close the garage door while we’re driving outside. So far, we’ve been very pleased with the service. Talking with their sales rep was pleasant and I didn’t feel pushed to buy anything. He was able to fully explain all the features that Guardian Protection have available, so he made our decision definitely a lot easier to switch over to Guardian from our old security system.

Excellent installation and explanation. Went out of their way to ensure installation on the day of close.

I did an upgrade and got a smoke detector from Guardian Protection since where we live, we’re off the road. Our driveway is 600-800 feet long and there are no houses behind us, plus our neighbor has been in some trouble. The sales rep was very friendly and polite, and he definitely seemed to know what he was doing. Also, the installers were all very nice. I’m very satisfied so far.

We got Guardian's motion, smoke, carbon and window monitors and so far, we're satisfied with their service. Their installer was great and knowledgeable. I also like the fact that I'd be able to access the system over the internet and that's definitely a nice feature. It has been a painless experience. The system was easy to use and we're pleased.

Guardian had a a salesperson from Skyline come to our house and pathetically begged my wife and I to try Guardian security services, and if we weren't happy after a year then we could cancel the service without penalty. Big lie. My wife ended up with a 5 year contract. If we cancel the contract before 5 years we will have to pay $2,100. Buyer beware. This is a very crooked company. I will continue to warn everyone I know about this deceptive and very crooked company.

The sales representative was friendly, tried to be informative as much as possible, and answered the questions that we had at that time. But we haven't used the Guardian since we first got it because I don't know what needs to be done. We don't know how to work the app per se. One thing that was explained very well to us was the actual keypad, but as far as the remote and the app, which we would probably be using majority of the time, we have no knowledge about. He just went briefly over the remote and I don't think he showed the app. We can't use the system because it is very sensitive. We've already received two calls from Guardian stating that the alarm is going off. Something needs to be done, whether it needs to be removed or moved away. I've asked for someone to call me back at 5:30 and they tried to call me at 7:30, which I wasn't available at that time.

We already had a security system in our home when we switched to Guardian Protection Services in January, 2012. The salesperson said that the $39.95 monthly rate will be locked in for 5 years (yahoo!), but he didn't point out the fine print in the contract that says we are also locked into this contract for 5 years. When we tried to cancel the service this month (March, 2016), we were told that we would have to pay $1,400 cancellation fee. We have no choice but to keep it for another 11 months since it's cheaper to do that than pay $1,400 cancellation fee. Furthermore, the contract says that after the initial term of 5 years, it will automatically renew for successive 5 year terms unless we cancel the contract in writing 30 days prior to the initial expiration date! Buyer beware! Take time to read everything before you sign.

We had an alarm at the last house, and we wanted to continue on with that. Guardian Protection Services was part of the Ryan Homes package of electronics or in-home wiring, and we got their fire and alarm monitoring. We're very satisfied, so far. The sales rep met us twice, and he was good. The first time was to go over the preliminary in the model home, and the second time was to verify and make any changes to where outlets were going to go, as well as the different services. The man who did the installation seemed professional, and we had no issues. Guardian Protection Services is a good company.

A gentleman came to my house and told me how much money I could save with Guardian. He also told me I would not have to buy any batteries for the system. The first gentleman that came to do the installation was very nice. Another man told me I had to go to my town hall in Portage and see if I needed a permit and if I did, they would pay for it. I thought that was nice but I didn’t need one. With Guardian, I’m getting more for less money. We’re older so we have less money because we’re retired. They are also very fast and efficient. Then the younger gentleman that was putting a new thing up for us on the wall, he was explaining it to my husband while I was on the phone talking to someone verifying that everything was done. My husband’s very happy.

I recently fulfilled my five-year contract with Guardian Protection Services to provide a physical alarm system in my home and the monitoring of that system. After finding significantly less expensive monitoring options I cancelled my monitoring service with Guardian. When I did so I very specifically asked the representative if my alarm had any kind of lock out code that would prevent me from using a different monitoring company, I was told there was no lock out code. Fast forward a month when I actually attempt to reprogram my alarm to work with a new monitoring company to find that the default installer code for my system had been changed. Upon calling Guardian to have them a) reset the code or b) give me the code, I was informed that they do not do either of these things, claiming they own the programming in the alarm system.

A contractor came over my house to give me a new remote and to activate it. The keypad for the alarm happens to be in my bedroom, my diamond earrings were on my dresser right next to the keypad. I thought nothing of it and left the guy alone in my bedroom. Needless to say he walked out with my earrings. Perfect timing too, right before Valentine's Day. I called the company as soon as I realized they were missing (3 hours after he left). Have been calling the company almost daily to resolve the issue. NOTHING! It's been more than a month now. Do yourself a favor and choose another company. I am in the process of canceling their service and going with a different Company. The guy that came into my house, came in a white small car; no mention of the Company on his clothing, no receipt - nothing left.

My sister is an elderly disabled person who is under medication for her nerves. This company came to her door and she was under her usual medication. They sold her a system. For 6 yrs withdrawal from her bank. She never use her alarm system. Now I am having a hard time canceling service where she live. Lots of the elderly are complaining. They live off their retirement and social security check. They come, tell them stories and then here comes the bill on mail and aren't able to pay bill.

My wife and I recently had to move to GA and sell our house. I called Guardian to cancel service. That's when I found out about the 5-year contract. I asked if there was an exception if you are moving and was told no. I was further insulted by the Guardian rep by being told this was saving me money! I am now on my second month of paying for service for a house I do not have. I will never use Guardian again and will recommend to others that they should not.

My experience with Guardian Security is very similar to other reviewers, in that I was solicited for Guardian Security alarm services, administered by AHS (or AMP Security), and signed up for a 5 year contract. The 5-yr contract stipulation is written quite plainly on the contract. The young man who came over to my home explained it fully and since I plan to live in my home for at least that long, it was a good deal.

This company has been nothing but heartache for me. I purchased my first home all alone at the age of 25. Being a female I was scared to live on my own so the sales rep came out and at first was sweet. Said that because I am new they can guarantee me a rate for 5 years! I thought "Wow how nice." HOW NOT NICE! I ended up being moved around for my job and when I went to cancel the buyout was $2,700 because when I signed the line for the install I signed a 5-year contract!! On top of that they couldn't even find a spot to conveniently hang on the wall so it sat on my kitchen counter, nowhere near my front door. Really helpful!

I needed to cancel service due to the rep Dominic ** telling me that the system being installed would include window sensors. Once the house was completed we found that the alarm was only door and 1 motion. The customer service/retention dept would not offer me any other option other than paying the remaining of my contract.

My mother had ADT security systems. One day a man came to the door unsolicited and told my 80-year-old mother he was there to upgrade her security system. He never said he was with a different company. She was trusting and signed the papers to upgrade the system. Instead he took out her ADT system and put in Guardian's system. They also had her sign a 5-year agreement saying it was the completion of the work done. When she realized what happened it was too late. The company refuses to let her out of the system. They don't care that the business was obtained under deceptive means. She no longer lives in her home but they insist that she pay out the remaining years on the contract. Do NOT EVER do business with this company. They have no moral scruples. They treat their customers with no respect. They abuse the elderly.

BUYER BEWARE!!! I signed up with Guardian after seeing some good reviews and being told I had qualified for a 'free' installation and payments of $42.99/mo. The technician came out, was friendly, and installed everything and left. We sold the house 6 months later and moved into a home with an existing security system. I called and spoke to a representative named Chris who informed me that I had signed a 5 year agreement. He sent me a copy of the document which they are now doing through docusign. I looked through the document and realized that while I had signed one part of the document to verify that installation was complete, that my initials all over the rest of the document had been forged.

I feel violated! They originally signed me up for a 36-month agreement. After a year under the contract, we sold our house and moved. My new house had a fully functional security system, however, in order for Guardian to transfer my remaining service contract to this house they said they had to change the control board and the keypads. In order to do this, they said my previous contract was now void, and I would have to sign up for a new contract of 39 months (they no longer do 36-month contracts)!!! My new community provides free security monitoring as part of our HOA dues. I know I had to decide whether to pay out my old Guardian contract with nothing to show for it and use my community service, or have them take over my new house and increase my contract to 39 months. Be careful what you sign up for! The rules of the game may change on you!

I wish I read all those reviews before I signed up for the service a year and half ago. I just tried to cancel it due to several reasons, and was told since I signed a 5-yr contract with them, my cancellation fee is over $1,300. I signed a what?? The only time I heard about this "5-yr" phrase from them before today, was when the salesman telling me they were able to keep the same cell provider rate for up to 5-yr at the time when he was selling the security service to me, because their security system uses cell service. To me, that did not mean the contract he was selling me was a 5-yr contract. Was I wrong??

We signed on with Guardian when we built a new home in December 2012. We used their service (it was fine) for 2 years, and then my wife lost her job. We had to sell our house and move to KS for a new job. We called Guardian and asked to cancel the service because the new homeowners didn't want the service. They told us we had signed a 36 month contract and even if we turned off the service, we would have to pay out through the end of the contract. So I asked them to show me where it states that in the contract. They can't... because it doesn't. The only reference to term is that it's a 3 year deal, however there is no mention about what happens if you need to cancel early or if you move out of state. In fact, the only mention at all to anything relating to 36 months is one field that says "length of service" and the sales rep wrote in 36 months. We escalated multiple times but continued to get the runaround.

First off, the guy who came to install did not tell me there was going to be a hole in my wall. He did not tell me the contract was sent by email, he did not tell me that I could get out of the contract. They will not cancel the contract due to it being past the three days, however I was not aware that it was three days as I never received the paperwork. They use intimidation to get you to answer all the good things on the surveys as well. He was standing right there when the call was made! Called because fire alarm went off, fire truck came, never got a call to confirm to dispatch, so I call in to the Guardian Services, I tell him we never got a call and my call log was empty, he changed his answer to, “Oh, we have the wrong number” even though at first he swore up and down he called me on the number I called in from.

Guardian contacted me through this site. They offered to resolve this issue by canceling the remaining portion of my contract. I appreciate their effort to contact me and find a resolution for me. During the years of service that we used Guardian protection, we have no complaints regarding their services, the protection services were very good. Thank you, Guardian.

In 2012 I added service Smoke detector to my home security system. Oh they also gave me a new door monitor FREE. I recently called to determine when my agreement would end because I was looking into other security systems. I was told then when I added the smoke detector I send a new agreement with them for 60 months. I never knowing sign a new agreement. What I was told I signed was for the installation of the new smoke detector. I now have to pay to get out of my agreement. I'm angry I was lied to. Now they would me to change to their new 3G system. I bet that would hook me for another 5 years.

I was forced to subscribe to Guardian Protection in 2007 due to new development with vendor contractual agreement with Home Builders. Since then, the service has been inadequate due to alarm trigger without homeowner notification. However, I sustained the contract. At current, I am no longer interested in the substandard overpriced offering after 7 years, and I am told that I CANNOT cancel. This is usurping my constitutional rights and after all, it has been since 2007- I should be able to relinquish this business relationship.

I advise this company I want to cancel this contract after 5 years of horrible service. They told me that if I cancel today, I will owe them $910.38. I paid July's autopay of $28.00 and still need to pay August $28.00. They will not listen to me, they keep putting me on hold and transferring me to other departments. I don't want their service. I would never recommend this company to anyone in my community. I want to cancel this account when the 5-year contract is up. Can they please help me do that? I've paid them $28.00 for almost 5 years. The alarm was disengaged 3 years ago so there has been no security at my home.

I initially inquired about a home security system back in September of 2014. My home already had Guardian equipment installed by the previous owner so naturally I contacted Guardian. I was verbally offered a 36 month agreement, three months of which were "free" if I signed up for service using autopay. When January 2015 rolled around I called Guardian to inquire why I had never been charged a monthly fee on my Amex, the card I told Guardian to use for automatically processing payments. Guardian informed me that due to an initial credit I was issued when service was started and the three months free promotion that I would be charged until February.

My builder for a new home required use of Guardian to have electrical outlets, phone outlets, and cable outlets installed. No other option. I used them, accepted the "free" security system, added a few extra cable outlets and moved on. I cancelled that home purchase. Bought another house. They automatically transferred their "contract" to the new house with no new paperwork and no notice to me. I specifically told the Salesman that I may not be able to afford a monthly security system and could I cancel at any time with the system installed in my home? He said "absolutely." He stated I would not be responsible for any charges if I canceled. He also said I would get a keypad doorknob and light bulb controlled by app for free after I moved in. He said they would bring it at the install appt.

I have paid this company a monthly fee for 5 years. My "contract" is almost over. Five years ago a young couple came to my door offering security alarm services. In that I had a system already installed, they said I could stop the monthly fees anytime. I made a really big mistake and did not read the contract but believed them! I was told a short time later when I realized the "security" was in my opinion useless that I could not stop paying.

On 03/28/2015 I called PROTECTION SOURCE of Chandler AZ a part of Guardian Protection to order security alarm system for my newly purchased home in Buckeye AZ. I was ask series of questions by their customer service Rep - my first and last name, my address, my telephone number, how many entrance my new homes has and since I just move here what's my old address. I told him my Avondale address and he said oh his mom actually close by my old address and never once he ask to check my credit. So couple day later I saw alert on my credit monitor system that Protection Source inquire on my credit. I ask myself how can a company does that to consumer.