About Kitchen Magic
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Family-owned since 1979, Kitchen Magic is a kitchen remodeling company that offers complete kitchen remodeling from cabinet refacing services to installing completely new countertops. Kitchen Magic also offers a slew of other products and services including tile flooring, cabinet lighting, various storage options and more. To get started, contact Kitchen Magic for a free estimate.
Overall Satisfaction Rating
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- 1 stars
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We like many others felt for the convenience of refreshing the kitchen cabinets in a week vs a full kitchen redo that can take a month. Two full months later after starting, it is not done. All my kitchen stuff and some of their materials are fully occupying the garage, so I cannot use either. Part of the reason is, their full wood doors contractor mismatched doors and veneer colors because neither company did a quality check before delivery. Then it took forever to get any action from KM on what’s next. The project manager will not even call back 2 weeks after leaving a message - and never answers the phone. Also some parts were not available or ordered when the original installation started. A huge mess, totally not worth time, money and energy. So why two stars? The doors look great and the subcontractor installer did a good job installing what KM sent him.
I had Kitchen Magic update my kitchen cabinets, countertops and flooring. The work started 10/2020 and still is not complete. Please be aware what they provide is just refacing of your current cabinets. During the process of refacing they will need to router the interior edges of your cabinets. If your existing cabinets are painted, as mine were, the route will chip the interior finish and make them look terrible. The cabinets look nice from the outside however when you open the cabinet doors it’s a totally different look. The interior of my cabinets look worse now than they did before they started this job. The Draftsman, floor and countertop installers were very nice, professional and delivered a quality product. I can’t say the same for the cabinet installer or my Project Manager. My recommendation is if you can afford newly constructed cabinets, do it. The product provided Kitchen Magic is substandard.
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I had my kitchen done by Kitchen Magic in 2010. At first, I thought it looked nice. However, as time went on, my new floor started buckling and we realized it was because the KM person did not put our dishwasher back correctly. We bought a new dishwasher and thought it would stop ruining floor... It did not. We recently had a plumber come to fix leaking under our sink and he told us he could not do anything unless we replaced entire sink as it was not put in correctly. This is on top of an incredible amount of laminate just falling off and peeling. My original cabinets were put in in 1918 and although they were dated, they were still in good shape in 2010!! When I called Kitchen Magic, they told me that my warranty was up and they could not do anything. I paid 16,000 for a disaster. I will have to start from scratch and I just wish I could get my old cabinets back.
Had several calls saying salesman running late. He arrived saying he'd had a terrible day and wanted to get home. He looked around and I explained I wanted to replace doors with similar (wood) & sink. I was told not to bother with sink and wood doors would be too expensive. I was told to have vinyl. He calculated the quote and started talking about someone coming out to measure up quickly if I order now. I said I wanted to consider the quote material & style overnight and was told I couldn't keep the quote, that I should take a photo of it. I've just noticed Kitchen Magic catalogue is also being marketed from Birmingham under a different business name (Kitchen Restoration) so I'm feeling concerned.
After talking to this company at the Rockland County Home Show a few weeks ago we left our contact information. A day or so later my wife was called to set up an appt and to give them some basic info on what we were attempting to do. The appt was then set for noon on 3/7/2020. In the week prior to the appt both her and I received a total of at least 5 calls to confirm the meeting and to make sure that both "Decision Makers" were going to be home. We also each received a separate call to ask what we wanted to do, number of cabinets, total length of counter-tops and were we planning on changing the floor. My wife also received at least 2 e-mails conforming our 12:00 appt. Very annoying.
At 11:45 I received a call from Mark to inform me that the sales rep was running late and would be there at sometime between 2:30 and 3PM. This is after we sat around all morning waiting for him at the scheduled time. When I said that would not work, he wanted to set a new appt. for a different day. I told him at that point that I would not want to do business with a company that operates like this, and his reply was that we could get a discount. Not a chance Kitchen Magic! If this is how they treat prospective customers, I can only shutter to think how they must act during the construction process and if after the installation issues come up, how they would be handled. I am sure not well or professionally. Stay away from KITCHEN MAGIC, as they will waste your time.
We had kitchen cabinets refaced, a new dining room cabinet and countertop and kitchen countertops. Salesman was great, informative and never pushy. Draftsman spent numerous hours measuring and all measurements were perfect, installation of entire job was terrific. Pricing not inexpensive but we are firm believers of you get what you pay for.
From beginning to end, Kitchen Magic is a dream company to work with. They are customer oriented and make sure to inform you about every option or possibility. I had a 20 year old wall unit which needed help desperately. It was old fashioned looking, chipped from a move, shiny Formica, so not only did it look its age, but the shiny surface showed every fingerprint. I had tried to find refacing companies several times, but there aren’t many, and those I found never bothered to call me back. I found an ad for Kitchen Magic and hoped I would be luckier this time. I was. An appointment was made for the following week, I was given plenty of choices for the “face lift,” and the work was scheduled only 3 weeks later.
The carpenter who came the first day, covered up the surrounding area as if it were an ER, so that very little dust and dirt spread to other areas. He was efficient, polite, and worked until almost 7:30 because he wanted to get as much done as possible. He was going on vacation but had made arrangements for another carpenter to come the next day to finish the project. The second carpenter was as efficient as the first and finished the wall unit. He cleaned up before leaving, and I couldn’t believe what the wall unit looked like. They had transformed this wall to wall giant into an up to date, beautiful piece that makes me happy every time I look at it.
Kitchen Magic feels like a team, all of whom, like each other and the company. They were probably the cleanest, most efficient workers I’ve ever had in my house. These people take enormous pride in their work and it shows in the product they produce. I have absolutely no hesitation recommending them for cabinet refacing. They are reliable and fulfill their promises. My wall unit is GORGEOUS, better than I could have imagined, and actually better looking than when I first had it built.
Hired and signed contract on March 27 2019. Started project on May 7 2019 to reface cabinets, new backsplash and countertop. Cabinets were completed May 10 to find out the measurements we were wrong so they had to do a teardown. That didn’t happen for 6 weeks! Tile man came did a horrible job (have video) put on backsplash in two hours a complete disaster. Not only did the guy measuring measure wrong but had wrong color of tile!
I have accommodated this company in every way, shape and form letting both the guys for tile and cabinets come at 630 am and leave at 1030 pm at night! Today 7 weeks later no faucet, no appliances because I had to keep holding them off until they finished back splash! Today plumber was coming between hours of 8am and 10am. He is a no show! Called Kitchen Magic. They put me on hold for 26 minutes to tell me they don’t know where he is!! And they don’t know if he is even on schedule for today! Been waiting for company to call me back. It’s been 45 minutes and no return call! I have documentation of everything and videos of the mess!! I’m so exhausted from this nightmare!
The top priority for the Kitchen Magic team is creating happy customers. Much has gone into addressing this client's concerns, and to the best of our knowledge all work is complete, and any aesthetic concerns have been addressed and corrected.
Please reach out directly at any time if there are additional matters requiring attention.
Thank you, the Kitchen Magic Team
Kitchen Magic refaced my kitchen cabinets, replaced my counter tops and backsplash. They did an excellent job! I am extremely satisfied and love my new kitchen. I received excellent service from the beginning to the end. The staff in the office provide timely updates. The guys that worked on the kitchen were professional and very friendly. I highly recommend Kitchen Magic! Thank you Kitchen Magic for a beautiful kitchen and excellent experience.
Great to see your review and thank you for posting your positive experience here for everyone. Super satisfied Customers is our ultimate goal... we are glad you are happy and that we provided "excellent service from beginning to end."
Thank you for your business and enjoy your kitchen.")
We refaced our kitchen cabinets with Kitchen Magic a couple of months ago and are so pleased. The customer service is 5 star! From the salesman who spent 2 + hours in my home explaining the process and advising me on choices, and helping me pick out the granite countertops to the day of installation with Tony who carefully installed our cabinet doors and laminated all the old surfaces. Looks like a new kitchen and it only took a few days to install (vs weeks if we put in full cabinets). A few weeks later I noticed a scratched cabinet due to a corner screw rubbing it and they immediately replaced it and came up with a solution so it didn’t happen again. The customer service outstanding! This is a great company with superb quality and service, especially for busy people who don’t know a lot about design or have the time to shop around. They come to YOU! And the turnaround time is great! Within Weeks you can have a new kitchen!
Hello Linda!Wow! Thank you for sharing your great Kitchen Magic experience with everyone here :) We strive for excellent Customer Service and being there once the project is done to support you is one thing that gives people peace of mind. We are so happy to hear about how we impacted your life and that you love the finished project!
Thank you for putting your trust in us and let us know if you need anything in the future.
V.P. Customer Experience
Kitchen Magic author review by Joseph Truini
Specializing in cabinet refacing, new cabinetry, backsplashes, kitchen storage accessories, and luxury countertops, Kitchen Magic provides advice and education to consumers on their website. With its headquarters and showroom in Nazareth, Pa., the company serves eight northeastern states.
Free in-home estimate: Estimates are free, and a professional will personally review the planned work and supervise the process.
Free design guide: Consumers can download a free design guide from the company's website. This guide helps consumers formulate a design for their project before committing to the renovation.
Website education: The Kitchen Magic website offers lots of advice and comparisons of options so consumers can educate themselves before contacting the company.
Family owned: Kitchen Magic is a second generation, family-owned business. The company has received numerous awards and positive feedback for its services.
Warranty: A Lifetime of Home Ownership Warranty is offered on all projects.
Kitchen Magic Company Information
- Company Name:
- Kitchen Magic
- Company Type:
- Year Founded:
- 4243 Lonat Drive
- Postal Code:
- United States
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