Kitchen Magic Reviews

Kitchen Magic is an absolute mess. Completely disorganized, absolutely horrible communication between our "project manager" (who either got fired or quit in the middle of our project) as well as the draftsman - who screwed up several measurements and did not think to order the correct parts for our pantry cabinet or make sure we had enough of all necessary parts. We have been waiting weeks for this to be resolved... We are on our 4th try to get our pantry cabinet installed correctly, which is unacceptable. Throughout this entire process, we've had to take the time to call THEM instead of them reaching out to us every single time to find out the status of things happening with our project. This should not be the case. Horrible customer service, and completely incompetent employees.

There were so many issues dealing with Kitchen Magic, but for the sake of brevity I will only focus on the following: The debacle began in the fall of '21. My fourth follow up appointment is in March of '22. All this time, inconvenience and upset in my home just to install molding, 18 door and 5 drawer fronts. First appointment: Molding was left off the order' five doors arrived with defects, but were installed anyway. Second appointment: At my insistence, a different installer arrived to finish, or so I thought, the project. One of the replacement door fronts was for the wrong side of the cabinet and the molding, which finally arrived, was the wrong color. Third appointment: Molding was installed, but third iteration of the same door front still couldn't be installed because the holes for the hinges were drilled in the wrong location.

I went to Kitchen Magic because of their flashy website which has loads of pictures of before and after looks of the kitchens that they have done. But I am very disappointed with their incomplete task. Three times wrong materials were sent and each time they deliver at odd hours when one has to be home to receive it. Then they schedule a person to come a week later to redo the wrong or fix the incomplete task. This job has taken 2 months to complete and I was told it will be over in 2 days. Very unprofessional. Non courteous.

We like many others felt for the convenience of refreshing the kitchen cabinets in a week vs a full kitchen redo that can take a month. Two full months later after starting, it is not done. All my kitchen stuff and some of their materials are fully occupying the garage, so I cannot use either. Part of the reason is, their full wood doors contractor mismatched doors and veneer colors because neither company did a quality check before delivery. Then it took forever to get any action from KM on what’s next. The project manager will not even call back 2 weeks after leaving a message - and never answers the phone. Also some parts were not available or ordered when the original installation started. A huge mess, totally not worth time, money and energy. So why two stars? The doors look great and the subcontractor installer did a good job installing what KM sent him.

I had Kitchen Magic update my kitchen cabinets, countertops and flooring. The work started 10/2020 and still is not complete. Please be aware what they provide is just refacing of your current cabinets. During the process of refacing they will need to router the interior edges of your cabinets. If your existing cabinets are painted, as mine were, the route will chip the interior finish and make them look terrible. The cabinets look nice from the outside however when you open the cabinet doors it’s a totally different look. The interior of my cabinets look worse now than they did before they started this job. The Draftsman, floor and countertop installers were very nice, professional and delivered a quality product. I can’t say the same for the cabinet installer or my Project Manager. My recommendation is if you can afford newly constructed cabinets, do it. The product provided Kitchen Magic is substandard.

I had my kitchen done by Kitchen Magic in 2010. At first, I thought it looked nice. However, as time went on, my new floor started buckling and we realized it was because the KM person did not put our dishwasher back correctly. We bought a new dishwasher and thought it would stop ruining floor... It did not. We recently had a plumber come to fix leaking under our sink and he told us he could not do anything unless we replaced entire sink as it was not put in correctly. This is on top of an incredible amount of laminate just falling off and peeling. My original cabinets were put in in 1918 and although they were dated, they were still in good shape in 2010!! When I called Kitchen Magic, they told me that my warranty was up and they could not do anything. I paid 16,000 for a disaster. I will have to start from scratch and I just wish I could get my old cabinets back.

Had several calls saying salesman running late. He arrived saying he'd had a terrible day and wanted to get home. He looked around and I explained I wanted to replace doors with similar (wood) & sink. I was told not to bother with sink and wood doors would be too expensive. I was told to have vinyl. He calculated the quote and started talking about someone coming out to measure up quickly if I order now. I said I wanted to consider the quote material & style overnight and was told I couldn't keep the quote, that I should take a photo of it. I've just noticed Kitchen Magic catalogue is also being marketed from Birmingham under a different business name (Kitchen Restoration) so I'm feeling concerned.

After talking to this company at the Rockland County Home Show a few weeks ago we left our contact information. A day or so later my wife was called to set up an appt and to give them some basic info on what we were attempting to do. The appt was then set for noon on 3/7/2020. In the week prior to the appt both her and I received a total of at least 5 calls to confirm the meeting and to make sure that both "Decision Makers" were going to be home. We also each received a separate call to ask what we wanted to do, number of cabinets, total length of counter-tops and were we planning on changing the floor. My wife also received at least 2 e-mails conforming our 12:00 appt. Very annoying.

We had kitchen cabinets refaced, a new dining room cabinet and countertop and kitchen countertops. Salesman was great, informative and never pushy. Draftsman spent numerous hours measuring and all measurements were perfect, installation of entire job was terrific. Pricing not inexpensive but we are firm believers of you get what you pay for.

From beginning to end, Kitchen Magic is a dream company to work with. They are customer oriented and make sure to inform you about every option or possibility. I had a 20 year old wall unit which needed help desperately. It was old fashioned looking, chipped from a move, shiny Formica, so not only did it look its age, but the shiny surface showed every fingerprint. I had tried to find refacing companies several times, but there aren’t many, and those I found never bothered to call me back. I found an ad for Kitchen Magic and hoped I would be luckier this time. I was. An appointment was made for the following week, I was given plenty of choices for the “face lift,” and the work was scheduled only 3 weeks later.